If you’re experiencing a problem with you washer, dryer, range, microwave, or refrigerator,
you can count on A to Z Appliance Service for a quick solution.
To get started on your service request, simply fill out the request form.
It only takes a few minutes, and the answers you provide will give us a great head start on solving your issues.
APPLIANCE REPAIR COST
Our service call and diagnosis fee is $90 on most items. This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide. Tax is also added.
What goes into the cost of our service call and diagnostics?
The purchase and maintenance of each technician’s van, including insurance and taxes.
Until Tesla releases a service van, we have to continue using gasoline for our vans.
From simple wrenches to vacuum pumps, we need to have the proper tools on hand to get it right the first time.
We keep parts in our van that are prone to needing replaced during the average appliance lifespan.
We take great care to protect your home while we are visiting but unintended mistakes can occur. When we are at fault, we want to make sure you are protected.
Our technicians use the industry’s latest tablet/smart phone technology from technician tracking to a paperless work environment.
Health and Retirement plans for each technician. Paid vacation and sick leave.
TAXES & LEGAL
As a small business, we still require professional accountants to ensure we stay within the tax codes. Also we require legal council for any large business transaction.
Includes website and mobile website. Social media presence and blogging. Survey management. Ensures better communication with our customers that allows us to make continued improvements.
Desk, computers, phone system, high-speed internet and the software that manages different aspects of the business.
Our technicians dispatch from their home, but our office employees, who answer your calls and manage the technician’s day, need a dedicated environment to work together.
Our office will contact you the afternoon before your scheduled service date with your timeframe that you can expect the technician to arrive. We do require confirmation of the timeframe prior to arriving to your home.
DAY OF YOUR APPOINTMENT
Even though we provide a timeframe for your appointment, we also allow you to track your technician’s progress allowing you to better plan out the rest of your day! The technician will call when they are on their way to your home.
YOUR APPLIANCE’S AGE
If your unit is under (1) year of age, you will need to reach out directly to the brand of your appliance. Their customer service will issue a dispatch number authorizing us to repair the product. We need this to be able to bill the appropriate party for services.
If your unit is over (1) year of age, and has an extended warranty, you must contact the extended warranty company first prior to setting up a service appointment with us. The phone number you need to call can be found on your extended warranty certificate. If you are unable to locate that, please contact the dealer in which you purchased the unit from, and they should be able to provide the appropriate information on your extended warranty.
Joel telephoned us when he was ten minutes away which we appreciated. He offered to put on "booties" since it was a rainy day but we said it wasn't necessary. We had recently purchased a new Maytag washer and I had requested a service call to explain some of the washer's functions and Joel did that in an easy to understand way! He more than fulfilled our expectation!
At A to Z Appliance Repair, customer satisfaction is our top concern. We stand by our work and to prove it we offer the following warranty on our services:
90 Days on Service Call and Labor (on installed parts)
When you deal with A to Z, you’re putting your faith in the area’s very best appliance repair specialists. We’ve been in this business for decades and have full confidence in our ability to take care of whatever is ailing your appliances. Our repair guarantee stands as a reminder that we will do the job the right way, every time.
Part warranty provided by manufacturer.
Warranty applies only when you have paid us directly for a particular repair. Otherwise, your warranty is only the duration of the warranty you have with the manufacturer and/or extended warranty company. Our warranty does not cover food loss or loss of use. Single family home use only. Your product must be installed as per manufacturer guidelines and properly maintained to be eligible for our warranty.