Local Reviews
for Dayton and Cincinnati
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Great service
David - Dayton, OH
Next day warranty service, came with suspected culprit (pump for dishwasher) and was out the door in 20 minutes. Very nice young man. Will use these guys again.
Response from A to Z Appliance Service:
Thank you very much for the review
Darryl
Darryl - Vandalia, OH
Response from A to Z Appliance Service:
Thank you
everything repaired as i was told would be fixed
Joe - Beckett Ridge, OH
Response from A to Z Appliance Service:
Thank you for the review. We appreciate it.
Everything was great zero issues
Kevin - Middletown, OH
Everything was great on time very nice very knowledgeable no issues at all very nice young man
Response from A to Z Appliance Service:
Thank you for the review
Bob
RINK - Cincinnati, OH
Service man was on time, friendly and did a great job.
Response from A to Z Appliance Service:
Thank you for the review. We appreciate it.
Repeat Service Call
Gail - Dayton, OH
Representative had excellent customer service skills
Response from A to Z Appliance Service:
Thank you for the review
Karyn
Karyn - Troy, OH
Response from A to Z Appliance Service:
Thank you
Great Service!
Michelle - Dayton, OH
I was very pleased with the service I received from A to Z . When I called for service, I was expecting to be scheduled a few days out. Jake was able to come to my home the very next day! While it was a little bit disappointing to have to order a part and wait for it to come in, the overall experience was great. Jake told me he would be back on such and such day, and he was true to his word. Jake was friendly, knowledgeable, quick about his work, and cleaned up after himself. My washer is back in service and working great.
Response from A to Z Appliance Service:
Thank you very much for the review.
Excellent technician! Good service company!
Ray - Cincinnati, OH
Our refrigerator hadn't been working right because of faulty installation at the time of purchase. Arthur the A to Z tech diagnosed problem and we believe fixed it.
Response from A to Z Appliance Service:
Thank you for taking the time to leave this review
Great service. John was very personable and answered all my questions. Great job, John.
Carol - Tipp City, OH
A to Z Appliance Service Sent their technician within several hours of my call...great!! John quickly Found out what needed to be done to fix my frig. and fixed it. Great experience with your co.
Response from A to Z Appliance Service:
Thank you
Great service
Raymond - Dayton, OH
The serviceman came and knew what to do. In minutes he had may machine working. He gave me advice on what not to do when washing large clothing. In and out in no time nice person.
Response from A to Z Appliance Service:
Thank you for much for this review.
AWESOME Service
Clayton - Eaton, OH
He explained everything very well! Very professional and polite!
Response from A to Z Appliance Service:
Thank you. We appreciate the time you took to leave this review
On-Time, Courteous
Brian - Bellbrook, OH
Response from A to Z Appliance Service:
Thank you for the review
PEGGY
Harry - Ludlow Falls, OH
Questions answered. Suggestion made.
Response from A to Z Appliance Service:
Thank you for the review.
Good service
Jeffrey - Springboro, OH
Joel does a fine job repairing what has been a troublesome Whirlpool product.
Response from A to Z Appliance Service:
Thank you for the review. We appreciate it
Repair LG washer leak
David - Springfield, OH
Response from A to Z Appliance Service:
thank you for the review
Quick fix
MBLeep - Milford, OH
Friendly and professional technician! Repair handled quickly and efficiently. Thank you A to Z!!!
Response from A to Z Appliance Service:
thank you for the review
Michele
Michele - Dayton, OH
Very prompt fast service.
Response from A to Z Appliance Service:
Thank you very much
Microwave oven
Ronald - Mason, OH
Response from A to Z Appliance Service:
Thank you
Martha
Martha - Fairborn, OH
Very satisfied with service
Response from A to Z Appliance Service:
Thank you for the review
Great service!
Kimberly - Troy, OH
Called and got an appointment for the next day! Was given a time frame AND an app to track my tech to get a better idea of when they'd be here. Quick, efficient and friendly!
Response from A to Z Appliance Service:
Thank you for the review. We appreciate.
Excellent Service Call
Philip - Yellow Springs, OH
Timely, polite and knowledgeable. Got us up and running for awhile. Explained long term options for repair.
Response from A to Z Appliance Service:
Thank you very much for the review. We appreciate you taking the time to leave one.
Joel Lacey was fabulous! He went above and beyond in his
Marilyn - Dayton, OH
knowledge and helpfulness! He would be our pick for the best service at your A to Z company!
Response from A to Z Appliance Service:
Thank you very much for the review. We really appreciate hearing how our techs are doing for our customers.
Great service
SANDLIN - Mason, OH
Service tech was very knowledgeable and friendly. Great office staff as well.
Response from A to Z Appliance Service:
Thank you for the review.
Friendly service man
Anthony - Troy, OH
Very helpful with his suggestions.
Response from A to Z Appliance Service:
Thank you for the review. We appreciate you taking the time to leave it.
Great Technian and Overall Responce
SPARKS - Cincinnati, OH
Very knowledgeable tech. Gave good advice on routine maintenance to prevent further leak.
Response from A to Z Appliance Service:
Thank you very much for the review. We appreciate it.
Jean
VENERABLE - Mason, OH
Prompt, Professional, Pleasant, Very knowledgeable.
Response from A to Z Appliance Service:
Thank you very much for the review
Great Technician
BROYLES - Cincinnati, OH
Victor has a great customer service personality. He was prompt, courteous, friendly and knowledgeable. He took care not to make a mess or leave a mess. He represents the company well with his high standards.
Response from A to Z Appliance Service:
Thank you for the review.
No solution to problem!
David - Fairborn, OH
Before current failure unit preformed satisfactorily. Rep says performance is normal for this model. Spewing of small cubes and ice chips was never normal operation, Holding glass higher is no help! We can't use the ice maker because of the need to clean up after every use! With new unit cubes seem to be smaller and slip out of the chute past any glass.
Response from A to Z Appliance Service:
Sorry our tech was not able to make any adjustments to the unit to make it work better for you. We do appreciate the review as it helps us to move forward as a company and we will bring this up with our manufacturer rep so they know customers are having these complaints about this model in case it is a common complaint. Thank you
Great service. Technician was professional and friendly.
STRAWSER - Loveland, OH
Technician was on time and found problem in a timely manner. No hassle with warranty call.
Response from A to Z Appliance Service:
Thank you for the review
great service
HIRST - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you
Thorough evaluation and excellent service.
HARMONY - Cincinnati, OH
Prompt response to call for washing machine service by an experienced, knowledgeable technician. Didn't make a mess either.
Response from A to Z Appliance Service:
Thank you very much for the review. We appreciate it
Great service, quick, fixed within the warrantee period.
taylor - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you very much for the review.
DJ
EMMERSON - Cincinnati, OH
David was very helpful, professional and polite.
Response from A to Z Appliance Service:
Thank you for the review.
excellent quick service!
Russell Neil Blevins - Fairborn, OH
Working through Lowe's A to Z was very quick with an appointment time. The serviceman (Neil) arrived on time, very clean cut, white shirt, looked proffessional! He made the repairs in poor working conditions and used ingenuity and inititive to make the repairs, was very impressed
Response from A to Z Appliance Service:
Thank you very much for the review. Neil and us appreciate it.
Mel
FRANK - Fairfield, OH
Very professional service.
Response from A to Z Appliance Service:
Thank you very much for the review
Homeowner
MCCoy - Cincinnati, OH
Had to take the day off work to be there for the service person’
Response from A to Z Appliance Service:
Thank you for the review. Sorry you had to take the whole day off work. We have recently put items in place so that customers can have a better idea as to when our tech might arrive. Also, our techs do call ahead and some customers have requested a 30 minute call ahead that we try to accommodate to help customers out.
Goldyn
HOWARD - Cincinnati, OH
Response from A to Z Appliance Service:
thank you
Great Service
Robert - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you very much for the review
Jake Schulze
Donna - Cincinnati, OH
I'm glad I got this because I wanted to say that Jake did a great job repairing my fridge. He was nice, on time, quick and very professional. For my particular situation, nobody could figure out what was wrong with my ice maker), he got it fixed and replaced. I'm very happy that I had him as my service technician.
Response from A to Z Appliance Service:
Thank you and we appreciate you taking the time to leave this review.
Joel was professional, patient, polite and kind. I appreciate that he took the time to explain the problem and how the problem was fixed. He never seemed like he was in a rush. My washing machine has been working great since the fix. I also deeply appreciate the technician tracker, so that I knew when my service call was next. Great web support as well! Thank you Joel and the A to Z team!
A to Z serviced my Whirlpool dishwasher. The technician, Neil, was very prompt, organized, thorough, knowledgeable and courteous. The work was completed accurately and the appliance now works great. One cannot ask for better service. Scheduling the work was painless and effortless. The tech arrived on-time. I just can't say enough about my experience with A to Z........WOW!!!!!! A to Z has set the bar very high for other companies to meet. I hope the company realizes that its the technicians that come out to our homes is one step that makes the company successful. I HIGHLY recommend A to Z for all appliance service needs. I am overly impressed with A to Z Appliance Service
The technician arrived early, which was very much appreciated. He was nice and explained the service well, he also marked my laundry detergent lid with marking showing the correct amount of detergent to use. Unfortunately, my washer is still performing the same, with the same issues. I will need to schedule another service call.
I trust Neil Barnhoft (service-person) did an excellent job repairing my Maytag washer. Unfortunately, this is the second time the washer went dead on me. That is, the brains of the washer had to be replaced twice within the first year of purchase. This doesn't give me a great deal of confidence in Whirlpool-Maytag. Hopefully, the second time is the charm and the appliance doesn't breakdown again. Under these adverse circumstances, A to Z Appliance Service has done everything they could to get my washer up and running in a minimum amount of time. I appreciate their efforts.
Gary was prompt and courteous. He explained what was wrong and when he discovered that a t-shirt had become trapped inside my washing machine lid, he removed it and ran several cycles to make sure nothing was broken. He was thorough and had everything up and running in less than an hour. He only charged me for the service call and nothing more. I will definitely use this service in the future, if I ever do a bone head thing like that again. Thank you, Gary!
We were very impressed by the patience and knowledge that our technician had. We had an unusual situation and John was very professional and stayed focused on a repair. We now have A to Z on speed dial and will be calling again! Thanks John, your the best!
We only want Joel to do our service because he is very smart, professional, and hard working. Thank you--Tom H.
The technician called before he came and the work was done with very little down time. Very happy with the service we received.
A to Z is so professional. They keep fantastic records and knew more about my appliance history than I did! Joel was the most well spoken and courteous technician I've ever had in my home. He went above and beyond.. even wiping down the appliance inside and out. He took the time to confirm the problems I was having and explained everything he would do, including the estimated price before he began... without my even asking. Best service you can get!
John was great. Polite, timely, and informative makes for a great technician.
thank you A to Z Appliance Service
Very professional. Got job done quickly
they are a good group of people to do business with
Our serviceman, John was prompt and through. Diagnosed and fix my dryer quickly. Will call them again when I have another appliance problem.
John did excellent work. Arrived on time. And in no time found the problem with our refrigerator.
Very pleased. Would highly recommend.
Great service! They were here on time and did the repair very quickly! They were polite and neat and clean .
Will definitely call again when I need an appliance repair!
Great Technician. Gave me straightforward answers and no sales pitich. Kudos!!
Today was Charles' fourth visit to repair our brand new microwave. He followed his company's protocols: first visit was diagnostic; second visit was to replace the inverter; third visit was to replace the mother board; and the fourth visit was to replace the magnetron. Charles was prompt, courteous, and informative. It was unfortunate that he had to make 4 stops, but after a period of being unable to use the microwave, we now have a fully operating appliance.
Joel was a fabulous technician! He worked very hard on our correcting our Maytag washer! Everything that he did, was perfectly done! We thank him for all his hard work! He was amazing worker and very detailed as he worked on our washing machine! A to Z is very fortunate to have him in your company!
Troubleshooted problem with refrigerator water/ice dispenser and ordered correct parts. Replaced them today with function restored totally. Very happy with the explanations and quick service.
On time, knowledgeable, professional! Quickly repaired washer, had needed parts, reasonably priced!
Had me up and running in no time!
Will definitely use this company again!
John was our repair man, and he did an excellent job. My only complaint is that John had some kind of obvious respiratory infection which I now have.
Anthony came out and fixed our Whirlpool washer today.
He brought the correct part I mentioned was defective and fixed it in one visit, not two weeks later!
He was very professional and courteous.
Good job.
Gary was very good and quick to find the problem. Was very polite and covered his shoes with booties before he came into my house.