for Dayton and Cincinnati
Our Reviews by City
Patricia - Loveland, OH
Good experience, refrigerator w/ warranty.
Great Service. Friendly and helpful.
Thomas - Middletown,
Mike - Liberty Township, OH
Sherry - South Charleston, OH
David - Miamisburg, OH
Jacob was friendly, knowledgeable and very courteous
Sandra Elliott - Cincinnati, OH
Good service, arrived on time and explained the service.
replacement of damaged stovetop
Fischer - Pierce Township, OH
John - Cincinnati, OH
Absolutely terrible company. Have worked on on refrigerator for 5 weeks and it is still not making ice. Did not perform a complete diagnostic on the first trip. Doing that would have eliminated 3 subsequent trips. Unfortunately have a service agreement and stuck with them.
Gary - Xenia, OH
Claudine - Cincinnati, OH
Fulfilled his purpose in a short time. He knew what the problem was and how to solve it. It was explained that warranty work must be called into the company!
Heather - Washington Township, OH
Repairman was wonderful and prompt. Did a great job
Gregory - West Chester Township, OH
Efficient and friendly
Dolly - Lebanon, OH
He was friendly and provided information that help to understand the problem and what he was doing to complete the work
April - New Carlisle, OH
Tony - Hamilton, OH
It still is not working need someone to call me
Very disappointed. No ice cubes at all after 2 trips to fix the problem.
Monica - Sugarcreek Township, OH
Not at all happy.
Jake Shulze is the face A to Z should seek to put in front of all customers.
Charlie - Centerville, OH
My dryer’s belt pulley was squealing, so I called for a repairman. The day of the scheduled repair, Jake called within the established time and informed me of his ETA. He was right on time, immediately diagnosed my problem, informed me of the repair cost, and then set out to repair the problem. He worked efficiently, taking care not to damage any part of the appliance he had to remove, and he thoroughly explained what and why he was doing it — all the while he continued to work. He completed the job quickly by my estimation. In addition, Jake helped me to move a heavy countertop I installed over my washer and dryer in a way that showed me he was very sensitive about not causing damage to my woodwork. I don’t like to have to call for appliance repairs, but when it is necessary, I’m relieved to have Jake show up.
Cristen - Dayton, OH
Chris - Morrow, OH
Abby - Franklin, OH
Jake showed up in a timely manner and gave notice of his arrival to ensure we were home. He was prepared to address the problem, and fixed out washer very quickly. Overall great experience!
Marlena - Cincinnati, OH
Kira - Waynesville, OH
Our technician was friendly and very knowledgeable. We will certainly contact A to Z for any future repair needs.
Great service!!! Timely arrival and quick resolution !!
Sachin - Mason, OH
Rita - Springfield, OH
Jennifer - Springfield, OH
I was in need of help and they came to the rescue. They were very kind and understanding of my situation.
Bobbi - Vandalia, OH
Excellent customer service! Prompt and highly recommend!
Janet - Dayton, OH
I found the technician (Jeremy) to be very professional and knowledgeable of my Maytag. He was here and gone in maybe 15 minutes.
Debora - Dayton, OH
Service tech was friendly and very knowledgeable.
I liked the callback before service man arrived, service was all business with a very good explanation of what to expect, job was well done, i would r
Adam - Springfield, OH
My 3 year old refrigerator was not working properly, freezer was working but not defrosting, that caused a lot of ice to build up and block the vent to the refrigerator, repairman knew what it was immediately, explaining the repair and service call. Job well done.
Great Friendly Service
Susan - Cincinnati, OH
A very pleasant experience overall. Very accommodating with friendly and sincere phone conversations when making appointments. Terry is wonderful. He had to come out a few times but always kind and patient and issue now resolved with my oven.
Sue - Trenton, OH
I really liked the call before hand letting me know the tech was on their way and how prompt the tech was in finding and fixing the problem. First time using the service and I was impressed how well everything went. The issue my washer had wasn't a major one, but at first impressions everything went great.
Rita - Jamestown, OH
Joel was very knowledgeable and pleasant! Will definitely use A-Z again and tell my friends!!!
Robert - Cincinnati, OH
Fast Friendly and Efficient Service
William - Dayton, OH
Kenneth - Loveland, OH
Excellent service. There were some problems created by Lowe’s with this call, however thanks to Joel, the service rep everything worked out. Joel, great work, great explications, great customer service.
Stephanie - Cincinnati, OH
Quick, experienced and awesome service!
Judy - Miamisburg, OH
I would definitely use again if needed.
Great service! Thank you!
Rita - Dayton, OH
Jake was great: polite, timely, determined to tackle our issue, phoned us before and after service
Kathy Hutter - Dayton, OH
Unfortunately, the Whirlpool ice clumping issue is still not resolved after Jake’s recent service call. We now have a new ice maker (first service visit) AND a leaking water line repaired(second service visit). What is our recourse with Whirlpool and/or A-Z, please?
Response from A to Z Appliance Service:
Thank you for the review. Since the parts were under warranty, it would be best to reach out to the manufacturer and they will give you the steps to follow.
2 ratings for 2 separate appliances serviced. Was extremely pleased and would definitely recommend. Tech was polite and helpful
Christine - Lebanon, OH
Response from A to Z Appliance Service:
Thank you very much for the review. We appreciate it.