Local Reviews
for Dayton and Cincinnati

Rated 4.8 out of 5 stars based on 416 customer reviews


Map of Fairborn, OH

Ruth




Perfect


Response from A to Z Appliance Service:

Thank you very much. Our techs and staff appreciate the feedback.


Map of Dayton, OH

Fast Service




Great job repairing my washer. Service was fast and efficient!


Response from A to Z Appliance Service:

Thank you for this review


Map of Fairborn, OH

Neil was courteous, competent, respectful, & on time





Response from A to Z Appliance Service:

Thank you for this review. We appreciate it.


Map of Dayton, OH

Great job!!!




Very professional and courteous


Response from A to Z Appliance Service:

Thank you


Map of Fairborn, OH

Well done!





Response from A to Z Appliance Service:

Thank you


Map of Miamisburg, OH

Great service




Great service


Response from A to Z Appliance Service:

Thank you very much


Map of New Carlisle, OH

Good service! After 4 trips my washer was finally fixed.




My repairman was very nice and knowledgeable.


Response from A to Z Appliance Service:

Thank you for the review. Sorry it took 4 trips, but glad we got it taken care of for you.


Map of West Chester Township, OH

Friendly and honest




This was our second time using A to Z and we are pleased. Friendly staff, professional technicians and honest service.


Response from A to Z Appliance Service:

Thank you very much for this review. We appreciate it.


Map of Brookville, OH

Good service on lemon appliance




Really like John from A to Z....professional but personable. This was 3rd visit on the same 21/2 yr old Kitchen Aid refrigerator Great service on a lemon appliance.....more work yet to come.


Map of Tipp City, OH

Bonny




Excellent service


Great Service




Thank you! Quick, and awesome service!


Response from A to Z Appliance Service:

Thank you for this review


Judith




Impressed by your company keeping us updated on our appointment.


Response from A to Z Appliance Service:

Thank you. Keeping customers updated through the entire process is very important to us.


Excellent Service




Neil was polite, professional, and completed the work quickly and to my full satisfaction.


Response from A to Z Appliance Service:

Thank you for this review. We appreciate you taking the time to do it.


Stayed until it was 100% fixed!




Joel was amazing. He took his time, was very methodical, and checked every nook and cranny of the ice machine to ensure it was working properly before his left. He was very professional and thorough.


Response from A to Z Appliance Service:

Thank you very much. Joel does a very good job for us and we appreciate his customers being willing to go online and leave a review like this. Thanks again.


great service





Response from A to Z Appliance Service:

Thank you


Timely, professional, freindly service from an expert.





Response from A to Z Appliance Service:

Thank you very much.


Fridge




Quick and great service! He knew right away what was wrong and how to fix it!


Response from A to Z Appliance Service:

Thank you for this review.


Great service




Anthony was very professional and thorough.


Response from A to Z Appliance Service:

Thank you for this review


good service and teaching experience




Our problem of drying clothes may be the exhaust because the dryer is working fine. We will have the pipe cleaned and I hope this helps our problem.


Response from A to Z Appliance Service:

Thank you.


Great to work with





Response from A to Z Appliance Service:

Thank you


Great technician, difficult to schedule quickly.




Jeremy-our Technician, was fantastic! He did a great job. Getting in touch with someone about when he could come was rather difficult. And it took 5-7 each time for it to be scheduled, which was frustrating, and our food was spoiling. But our technician was great. Jeremy was thorough, friendly, good with our kids and good with our pet.


Response from A to Z Appliance Service:

Thank you for this review. Sorry for the length of time regarding our visits. That is one area we are definitely trying to improve on.


Good jerb!




Appreciated John going out and getting part so we would not have to schedule for another day and miss another day of work!


Response from A to Z Appliance Service:

Thank you for this review


Awesome customer service




Neil is a wonderful employee. Very kind and helpful.


Response from A to Z Appliance Service:

Thank you very much for this review.


Excellent service





Response from A to Z Appliance Service:

Thank you


Great service, on time, found issue quickly





Response from A to Z Appliance Service:

Thank you for this review


Outstanding this technician demonstrated performance.




The technician was on time and provided knowledgeable service I think he should be promoted to management position because he is a credit to your organization.


Response from A to Z Appliance Service:

Thank you very much. He is an asset to our company.


Great experience and explanations




From this service experience, I learned about my choices to move forward from getting my unit fixed to buying new. Victor also patiently explained why the unit had stopped working and the detailed diagnosis.


Response from A to Z Appliance Service:

Thank you for this review. Our staff and techs enjoy these types of reviews.


Great service





Response from A to Z Appliance Service:

thank you


Charles delivers great service!




Unfortunately we are beyond EXTREMELY DISSATISFIED with our KitchenAid refrigerator. However, despite the frustrations of our refrigerator constantly breaking down, we are VERY PLEASED with Charles’ service. He is thorough, knowledgeable, and communicates the problems, plans for repair, and timelines well. I have no doubt that he is doing his very best to repair our frig, and that he is highly committed to fixing it in a timely manner. He has even gone to bat for us with KitchenAid, speaking with a rep there to explain the constant trouble we’ve had and advocating for a solution. I do wish that A to Z could do a little better job of notifying us about WHEN a service tech is arriving.


Response from A to Z Appliance Service:

Thank you for this review. Thank you for being specific in your description of your likes and dislikes. We will work on improving our communications with our customers.


Frank




Very pleased. Great service and very prompt.


Response from A to Z Appliance Service:

Thank you very much for this review


mary




Pleased with service.jerry was on time, knew what he doing and nice.


Response from A to Z Appliance Service:

Thank you very much for this review. We appreciate it.


Chuck




Very professional


Response from A to Z Appliance Service:

Thank you


Great Service!




John did a great job fixing our washer, he was a great communicator. He was able to understand our situation and identify the problem.


Response from A to Z Appliance Service:

Thank you for this review. We appreciate it.


Wonderful Experience




Very professional, timely, and efficient. Will definitely use again in the future!


Response from A to Z Appliance Service:

Thank you very much for taking the time to leave this review.


Sandra





Response from A to Z Appliance Service:

Thank you


Good Experience




Service call price seems a little steep, otherwise good services, helpful and friendly.


Response from A to Z Appliance Service:

Thank you very much for the review.


good service





Response from A to Z Appliance Service:

Thank you


Ice Maker




The technicians from A to Z were knowledgeable and professional. I would highly recommend their service.


Response from A to Z Appliance Service:

Thank you very much


As always, great service




We have used your service numerous times and have come to expect excellent service. We have never been disappointed, and have recommended your company to others. Keep on doing exactly what you're doing.


Response from A to Z Appliance Service:

Thank you very much for this review. We really appreciate it.


Richard




Service performed 4 different times. At no time had the problem been corrected. The ice maker in the Refrigerator has not supplied any ice after 4 visits. The cost of the 4 visits with labor and parts cost me $401.73.


Response from A to Z Appliance Service:

Sorry you were disappointed in the service received. The door not closing properly will affect the operation of the icemaker, so that first part was easy to see that it was bad. Unfortunately, it can take hours (or a day) after the repair to see the icemaker make ice. When that failed, we came back out and talked to the manufacturer to determine that the fill valve readings were not correct. If you would like to talk further on this, please give us a call. We would like to get the machine working for you and will gladly update the manufacturer if we determine that the new part that was installed, was bad.