"Complaint of intermittent grinding noise during spin. Checked unit over, found rotor bolt on floor under unit, causing rotor to go off kilter and cause grinding noise. Secured bolt, retested unit, all checks ok."

"Complaint of unit not making ice, leaking from inlet line. Checked unit over, ran through test mode, control is reading all thermistors, fill valve works, water level sensor is operating normally, recirculation pump is normal, drain pump normal, let compressor run, no frost pattern appeared after letting compressor run for over ten minutes. Checked reversing valve, not receiving voltage, this is correct, lines coming into and out of valve are different temps, correct. Unit has sealed system issue, compressor is running, so most likely leak in evaporator, which ruins compressor, would need both to repair. Quoted parts: evaporator: WPW10218037 $409.32, compressor: WPW10605286 $506.70, labor: $899.99, $150.00 removal/reinstall fee. Customer to decide on repair."

"Found unit not spinning or agitating due to loose nut on the cam assembly causing belt to fall off the cam, replaced cam and belt and tested unit, unit checks ok.; used 1 W10721967 (Cam), and 1 W11239857 (Belt) from stock"

"Replaced top, all functions normal, all checks ok."

"Unit is out of 2 year rent a center warranty according to sb web, good issue date was 07/24/2020. Customer to reach out to store for repair or replacement."