"Complaint of noise during cycle, customer has observed that noise is from water lines and drain hose bumping wall behind unit. Advised to wrap lines with foam insulation to help with noise level. All functions of unit are normal."

"Replaced ice maker, all checks ok, customer to observe ice production."

"Unit has produced some ice, but did not fill bin, customer reset unit, same result, some ice, but not filling bin. Checked unit over, ran through test mode, sensors all show passing, water level sensor is normal, recirculating pump and drain pump both normal, cooling is strong, light flashing when evap reaches below 4.5 degrees, heating well, frost pattern going away outside towards the inside. Light flashing when evap reached above 12 degrees. All functions normal during test mode. Let unit start running a normal ice making cycle. Unit cycled normally, let sheet of ice develop and fall onto grid cutter, then fell into bin, unit is operating normally at this time.Contacted techline, Leon, advised to allow unit to operate, no parts to change at this time. SR: 7736433970."

"Complaint of unit not dispensing ice or water. Checked unit over, unit will dispense water fine, but ice maker will not cycle, needs replaced, quoted part: 11033701 $251.64, $10.00 shipping, labor $175.00. Ordering to repair.; ordrng 1 11033701 (Ice maker)"

"Replaced recirculating pump, ran through test mode, all functions now normal. Started unit, unit started making ice normally, all checks ok."