"Found F3E1 error, found switch is reading water in tub when empty, found service pointer W11766193 for error, per service pointer replaced control, calibrated control, unit is functioning properly, use s code S153EB for parts, and labor, checks ok."

"Found gear case is leaking oil onto shifter causing shifter to not shift into agitate properly, needs gear case, and shifter replaced to fix, shifter WH03X30517 $70.43, gear case WH03X34137 $312.84, labor $220.00, Customer does not want to repair."

"Had customer start unit in a wash cycle on the way to their house so we could observe it washing in the middle of a cycle, unit had water temperature setting on between warm and hot and there was a lot of condensation build up underneath the lid and the upper panel, advise customer that they may be having some runoff from condensation for really hot cycles like sanitize that created a lot of steam, this is just a issue from of the design of the cabinet and replacing parts will not fix this issue, unit is operating as designed"

"Found burnt out heating element, installed new heater and verified proper operation after repair, all checks okay, 90 day warranty on service call and labor, five year warranty on part replaced; used 1 WP3387747 (Heater) from stock"

"Replaced defrost timer and tested unit, checks ok."