"Found unit working but not always doing clothes, customer stated last cycle ran for an hour but timer was move and clothes were still wet. Confirmed issue, noted timer grinding while in use. Determined heating assembly operating fine, malfunctioning timer motor causing intermittent issues. Quoted new timer and customer decided to replace unit.Timer WPW10519558 $223.70 Labor $98.75 Shipping $10.00"

"Customer stated after repair unit fills, then sits still, then drains, drain and spin cycle also works fine. Started normal cycle, found unit fills and tries to agitate but didn't shift, just turns the basket back and forth. Found cam plastic shredded partially causing shifting issues, replaced cam and now unit has smooth operation, tested all components, checks ok.; used 1 W10721967 (Cam) from stock"

"Found unit won't drain due to broken wire at drain pump. Spliced wire together and unit now working properly, checks ok. ; dspstn on spec-tagged invntry: 1 W11399437 PUMP"

Per testing on the previous visit replaced the intermittent lid latch assembly. Checked the operation of all the components in diagnostics and a test cycle. Calibrated the unit. All components are working as designed.

Per testing according to the error code f5e1 found that the lid latch is not working properly everytime. Unit needs a new lid latch assembly. Ordering part. ; ordrng 1 W10810403 (LATCH)