"Complaint of burning smell and smoke during a cycle, after spray arm fell onto heater. Cleaned heater off, tested unit, all functions normal, heater Reported to safety dept, they gave authorization to repair: M13WMK1WPL1 File number: 7734319995; ordrng 1 WPW10327455 (Upper spray arm) and 1 WP3400918 (Retainer)"

"Complaint of washer not completing cycles. Checked unit over, found gearcase has lost oil underneath, needs replaced, agitator came loose. Ordering parts needed for repair.; ordrng 1 W11393685 (Gearcase) and 1 W10734521 (Slider assembly)"

Found motor splines are stripped not allowing ice to be pushed out have to rebuild the whole auger assembly; ordrng 1 W11310391 (Motor) and 1 W11378860 (Washer) and 1 WPWP63052-2 (Yote) and 1 WPWPW10309864 (Devider) and 1 WPW11548538 (Harness) and 1 WPWP67006341 (Gasket) and 1 WPW10118612 (Insert)

Found faulty element installed new element ran and tested unit checks good at this time no leaks SP W11540964; dspstn on spec-tagged invntry: 1 W11537778 HEATER

Customer already had updated heating element.; dspstn on spec-tagged invntry: 1 W11537778 HEATER