"Went to install new cooktop, found scratches on right hand side of cooktop, took pictures, reordered part, rescheduled accordingly. ; ordrng 1 W11175876 (Cooktop)"

"Inspected unit, found glass top to have hairline crack in front left burner area, customer stated unit was making popping noise, preheated oven to 350 degrees, found unit making popping noise, explained to customer that differences in dissimilar metals causes mild popping noise during preheat cycle and that it was normal, unit needs new cooktop for repair. ; ordrng 1 W11175876 (Glass Top)"

"Found unit is starting, and then about 30 seconds unit stops running, causing no power to compressor, condenser fan, and evaporator fan, found control relay is overheating and shutting down compressor, evaporator fan, and condenser fan, found start device is overheating, verify diagnosis with Terry, replaced control, and start device, compressor, condenser fan, and Evaporator fan are turning on and running normally, unit is starting to cool normally, high side is hot, low side is cool, customer to give 24 hours for unit to get to normal temperatures, checks OK.; used 1 8201786 (Start device) from stock"

"Upon arrival, customer stated they had extended warranty, advised customer that I need dispatch from extended warranty company to provide service under warranty, advised customer that I could not provide service today without payment, customer to reach out to extended warranty company to have them send over correct dispatch."

"Installed new refrigerator evaporator drip tray, tested unit, all checks okay at this time, labor covered under S16360"