"Per testing according to the service pointer found that the freezer LED was bad. Replaced the freezer LED Module and checked for proper operation of all lighting, operation checks ok. Wp S Code S191AQ; used 1 W10695459 (MODULE) from stock"

"Per customer description of the issue found that the cooktop burners are working as designed butnthe pots and pans are concave on the bottom. Also, Explained to the customer the wattage differences in the 3 ring burner and the 2 ring burner. Tested all over components and ran bake cycles both ovens are working as designed. Explained to the customer that if using both ovens to preheat the one and then the other one and to let the oven preheat 10 - 15 minutes longer after the control beeps that the unit has reached temperature. Operation checks ok. Wp wrn"

"Customer stated that the unit had frosted up heavily in the freezer a week ago. Customer had unplugged the unit and cleared the ice and frost build up. Unit is working as designed at this time. Attaching pics that the customer took of the issue. Checked both doors for proper sealing, checks ok. Wp wrn"

Per testing the unit has a bad door switch - 4392027- $83.49 + labor $72.45 + tax . Gave customer the generic part # 28QBP0495. Customer is going to order the part and call us when it comes in install it. Informed the customer that we would not be able to warranty the part or labor to install.

"Per testing removed the front of the unit to to remove the lint chute and remove a sponge from the lower wheel. Reinstalled all parts and checked operation, operation checks ok."