"Customer stated unti was leaking from the diverted motor on the sump assembly. Tested unit and could not find leak but due to intermittent issue, sump and motor assembly needs replaced.; rqstng P&A on 1 W10805015 (Sump and motor assembly)"

"Found unit still in packaging looks like it has been crushed causing severe denting on the side, top, and bottom panels. Installed spacer pad to try and line up screw holes. Called partnerteam and partnerteam said they will not authorize any cosmetic repair on this unit due to it being out of the 30 day cosmetic warranty. Advised customer of this and customer to call place of purchase and whirlpool about issue.SR: 7737354363 Bekka; used 1 WPW10221048 (Spacer) from stock"

"Inspected unit, customer stated unit left small amount of softener in dispenser drawer, found small amount of softener left in dispenser drawer, called tech line, per tech line, explained to customer that small amount of residual softener is normal, unit is operating as designed, all checks okay at this time. SR7737367200Chris"

"Installed new burner heads and caps, tested all burners, all burners now have proper flame color and height, unit is now operating as designed, all checks okay at this time."

"Customer stated unit will intermittently not heat, tested unit 5 times with a glass of water and found unit running at 14.5 amps every time and unit heated every time. Called techline and per techline, right side of blower fan needs to be facing into the cabinet to cool the mag tube and left side of blower fan needs to be facing towards the vent, found right side of blower is facing out causing no cooling to be done to the mag tube, per techline, blower needs position corrected to correct issue. While attempting to flip right side of blower around, found cover can only go on one way, called TS and TS stated we need to order a new fan and he is going to do some research into solution. Rescheduling for new fan and research time.SR:7737374641 Rich; ordrng 1 W11441128 (Blower)"