"Inspected unit, found freezer door has dent, found exposed insulation, a broken trim piece on shelf, and scratches in liner, called techline, documented findings with techline, due to scratches in liner, techline advised me to have customer reach out to whirlpool customer service for resolution. SR7736441511TRAVIS"

"Inspected unit, found timer knob stripped out, making cycling selection impossible, removed knob and manually rotated key with needle nose pliers, unit began to run and heat normally, unit needs new timer motor and knob to repair. ; ordrng 1 W11566735 (Timer) and 1 W11328381 (Timer knob)"

"Inspected unit, found refrigerator LED module flashing when doors were opened, ran to v and v and picked up new module for customer, installed new module, tested unit, LED Module is solid and no longer flashing when doors are opened, all checks okay at this time. ; pckd up 1 W11043011 (LED Light Module)"

"Inspected unit, customer stated unit was intermittently heating, ran amp draw test on microwave, Amp draw was 14 amps while microwave was running, tested unit multiple times, unit continued to run, heat normally, and display correct amperage, talked to Terry, we believe that magnetron has a crack in the magnet, causing intermittant heating issues, customer stated that since microwave was operating correctly for me, she wanted to wait and see if cycling power fixed unit, quoted customer for repair, customer not to repair at this time.Quote for repair:Magnetron - W11409822 - part cost covered under 5 year warranty Removal fee - $75.00Labor for install $98.75+Tax"

"Customer complaint of ice not dispensing, and mullion heater spring broken, checked icemaker dispenser, found icemaker pan switch is not engaging auger motor causing no dispensing of ice, found spring on mullion heater is broken cousin mullion heater to slap around, needs dispenser, in mullion heater replaced, Dispenser assembly DA97-08518D $292.06, mullion heater DA97-08512G $126.70, labor $120.00, Customer does not want to repair at this time."