When I scheduled the service call, the scheduler said they needed to know what the issue was and what I had done to try to fix my refrigerator so that the service tech would come prepared. I explained every single part that I replaced on it etc. When the service tech arrived, I explained everything all over again. He acted as if he had not been told anything that I had related to the scheduler. He then told me that I did everything that he would have tried and that he couldn’t help me. So I paid $140 for absolutely nothing! If there was nothing that he could have done because I’ve done it all already, then they should have called me back and stated so. Especially since his reasoning was due to what I shared with the scheduler who apparently never told the tech or, they told him and he came out anyway just to bill for absolutely nothing. The tech was nice and professional but the entire ordeal is shady and ridiculous!

Called Wayne sent him the model number… messaged me back knowing I’m busy with great detail of what was needed, responded to him with address and thumbs up and job was completed in less than 18 hours. Couldn’t be happier. Great service

Very happy!

John was helpful in explaining things to me and to be more patient