The technician was prompt, courteous and professional. He provided an estimate of the work to be done and completed the work according to his estimate.

Neil was very polite and was able to fix issue very quickly.

Excellent service from technician.

Wasn't going to leave a bad review but this is the 3rd time you guys have reached out so here we go. "Neil" showed up, (I never knew his name because he never bothered to introduce himself, just marched in) and went to work(?) After 20 minutes he told me what was wrong with my dishwasher and spent the next 10 minutes gaslighting me how the part was too expensive and would take so long to get here that it wasn't worth it. With the service fee, it was going to be over $700 to fix a dishwasher. I could see his route book and I was 8-9:30. Don't leave that out for the customer to see, Neil. As he was hurriedly wrapping up his tools, ( because he obviously didn't want to do the work)he made sure to remind me that Samsung appliances are the worst and he needs his $127 dollars. Honestly the worst service experience I've ever had and nothing comes close. I paid $127 for someone to diagnose my broke dishwasher as broke. Thanks.