Mark was very efficient and even was early to my appointment! He fixed my washer very quickly and it is working well now. Thank you so much.

Jeremy was clearly not happy that he had to come to my house about how long my refrigerator was running and why it rarely cycles off. The refrigerator was clearly running when he arrived and had been running since 9:00 that morning. He basically did not check anything but just told me that what I was hearing was only the fans and that I would never be able to tell when the compressor was running. However, you could clearly hear the gurgling of the refrigerant going through the system which I assume happens when the compressor is running. If that’s not the case, an explanation would have been nice. I felt like he was just feeding me a line. And when I questioned him he didn’t have a good answer. I had called the Maytag service line that morning to register my question about the amount of time the unit runs and they told me to have him call the tech center. I told him that, but he refused saying the refrigerator was operating fine. Then he told me that he only got paid to.come to my house the first time he came and that he works on commission. I’m not sure why he felt the need to tell me that because I have nothing to do with his compensation arrangements. Perhaps if it had been fixed right the first time, he would not have had to come back two more times to fix it again. I am very disappointed in the refrigerator, in the constant noise it makes, and in the service from Maytag. This “service” has been about a month long process. I think Jeremy is a nice man, but his last visit clearly showed his frustration with my questions…which I still feel were not adequately addressed.

Jeremy was very nice and made the repairs to fix a weld from a previous visit; however, there are still issues with the repair and more service is now scheduled. I can’t really rate anything at this time because there has not been a complete resolution to my refrigerator repair.

Jeremy came well prepared with the parts he needed & it was completed in under an hour. Very thorough with his work & with explaining what the issue was & resolving it. All around polite & knowledgeable gentleman.

Fast and efficient! Thanks!