"Replaced main control and tested unit, unit was still not coming on, called techline and they had me turn showroom mode on then off again on the door UI and unit started operating properly. Techline recommended replacing the Ui due to a glitch but due to unit operating properly as of now, customer wants to wait and decide on repair. Quoted part.UI W11099340 $269.04SR: 7737891497"

"Found unit not starting and just clicking trying to lock the lid, found no obstructions in the lock but found lock is broken, lid lock needs replaced. Advised customer we can not test other functions of unit without lid lock.; ordrng 1 W11513248 (Lid lock)"

"Found unit not cooling in both sections and not running fans either, called techline and in diagnostics, both fans would run and thermistors read correctly, but in normal operation nothing would operate. Per techline, unit needs main control board.SR: 7737891497 Rich; ordrng 1 W11333076 (Main control)"

Cabinet had to be disassembled and oven had to be removed in order to access main electronic control board. Replaced control board and reinstalled oven reassembled cabinets. Customer to observe all checks are now.**attention**

"Customer stated unit was shaking violently during the spin cycle. Tested unit and found unit is filling, draining, agitating, and spinning properly and had no error codes. Checked basket per service pointer W11684122, basket checks ok. Tested unit with 4 bath towels in a bulky items cycle and found unit is operating properly and unit is spinning properly with towels in it, advised customer on proper load sizing and cycle selection. Customer to monitor, unit checks ok."