The man from AtoZ was very courteous and respectful. He spent the time necessary to discover that our washer could not be repaired. Even though it could not be fixed, he was nice and promptly informed us of this.

I was told that my service call had a 3 month grace period if I needed another service call. I never found this printed in my receipt. Do I have a 90 day/3 month free service call.? I used the machine once to wash underwear after it was repaired. It worked. Next jeans will be washed.

Neil was an excellent service technician however the overall outcome of his visit was negative. The part that he thought needed to be replaced did not need to be replaced in the part that is truly needed would take weeks to obtain. For me as the customer I received no benefit and ended up paying $400 in service charges and parts. I am angry that a and z did not at least try to work with me on discounting the overall cost of the service visit since in the end run I received no benefit. I will look for another appliance repair business in the future. Again, Neil did his part as the technician so I have no beef with him, I am angry at management for not being willing to share the cost of a repair that brought no benefit.

Called ahead, arrived on time and repaired dryer in under an hour. Consistent competent service, the reason I contact AtoZ first!