Cuatomer stated unit made a loud pop sound and unit had not been working properly since then. Found selector switch and thermostat have burn marks causing sparks and not working issues. Unit needs new switch and thermostat. Quoted repair and customer to replace unit.Selector switch WP3188987 $111.50Thermostat WP9762852 $226.34Labor $123.00

"Installed control box to help regulate temperature properly, temperatures in the freezer still at negative 10? and temperatures in refrigerator at 28?, unit is cooling too well it seems, customer to observe"

"Inspected unit, found cracked impeller in drain pump not allowing you to drain properly, picked up part from encompass, installed part and verified proper operation, all checks okay; pckd up 1 4681EA2001T (Drain pump)"

Customer stated issue was taken care of last week.

"Customer stated they were cooking spaghetti and had 3 pots on the stove and glass top broke, confirmed broken glass and called techline to confirm if repair would be covered. They transferred me to partnerteam, confirmed with partnerteam, repair is not covered under warranty due to customer overheating glass top. Advised store manager. Customer not to repair unit at this time.Cooktop W10906141 $375.83Labor $123.00SR: 7741137378"