"Replaced harness and tested unit, checks ok."

"Found unit unable to agitate due to a broken wire going into the capacitor, needs harness replaced.; ordrng 1 W11652038 (Harness)"

"Compressor is pushing refrigeran properly t, highside line is getting hot, frost pattern on evaporator coil is consistent with normal operating system, evaporator fan motor is running properly, all checks okay, customer to observe"

"Customer stated unit not heating. Confirmed complaint and found unit is not getting proper voltage. L1 to L2 is 100v (should be 240v), L1 to N is 15v (should be 120v), and L2 to N is 120v (should be 120v). Advised customer to call electrician to correct issue. Unit checks ok."

"Customer atwted unit was not latching properly and thus was not running. Tested unit in a normal cycle and found unit door seems to be latching and running cycles properly. Ran unit though diagnostic test as well and found no error codes and no issues running through cycle. Watching unit through whole diagnostic cycle, opening and closing door multiple times to confirm operation, unit checks ok. Customer to monitor. If issue persists, unit needs new door latch.Latch WPW10653840 $26.64Labor $123.00"