"Inspected unit, found refrigerator evaporator drain backed up again causing water to pool inside RC, called tech line, due to previous parts installed and refrigerator Evaporator drain continuing to get backed up, tech line believes that there is something inside drain, in liner, thats causing repeated drain issues, butch deemed unit non repairable, advised customer to reach out to AIG for resolution on unit. SR7736414970Butch"

Spoke with customer she was just concerned that at one point the temperature inside the refrigerator had got up to 45?. I explained her that that will happen throughout the defrost process I asked her if she lost any food no food was ever lost refrigerator never seemed like it was not cooling everything checks fine at this time

Checked over dryer timer was not advancing I looked up to order part part is discontinued I checked all of the sites that I can check and part is no longer available customers going to continue using dryer until something else goes wrong and then purchase a new one

"Customer stated when trying to use the add 30 seconds button, UI would flash 3 arrows at the top, plugged Amp meter in to get Amp draw and found everything operating properly, opened and closed door multiple times, tried different cook powers and times, unit is drawing 14 amps while magnetron is running and found magnetron cycling properly, unit checks ok. Customer to monitor."

"Replaced door front panel with handle, door is closing well, all checks ok."