"Found unit had ice buildup on freezer floor causing Doro to not close properly and unit to leak onto floor. Cleared ice and found defrost drain clogged. Cleared drain and tested unit, unit checks ok. Left unit pulled out per customer request."

"Customer stated lid seal was coming off and lid has trouble locking, confirmed complaints and found left side of lid splitting at the hinge, unit needs new lid to repair. Quoted repair and customer to replace unit. Lid W11102314 $225.32Labor $123.00"

"Checked for errors, no stored errors, ran diagnostic teste, unit finished all functions in diagnostics, ran test cycle, unit is functioning properly at this time, if problem continues would need controls replaced to fix, control W10909702 $220.16, console W10891912 $220.80, labor $153.00, customer to observe, checks ok at this time."

"Upon arrival, unit was tripping breaker whenever plugged in. Unplugged heating circuit from control and found unit will turn on and run, then plugged heater back in and ran a test cycle, found unit filling, draining, washing, heating, and running everything properly without tripping breaker. Ohmed out heating element at control and got 14.7 ohms which per techsheet is proper. Tested unit multiple times and could not recreate issue. Reinstalled main comtrol and tested unit, found unit tripping breaker. Found unit tripping breaker when there is pressure on heater wires during heat cycle. Could not find any kind of break in heater wires, determined there is an internal short inside heater wire harness. Ordering harness for repair.; ordrng 1 WD21X32680 (Wire harness)"

"Replaced main control and ran through test cycle. All checks ok, unit did not trip breaker. Customer to monitor, unit checks ok."