"Customer complaint of gas smell is too excessive, checked incoming gas line, check connections at regulator, found two of the connections at regulator we're not tightened down during manufacturing causing excessive smell from gas leaking, tighten down connections at regulator, tested unit, oven is heating up properly, burners are all igniting, no excessive gas smell at this time, customer to observe, checks okay."

"Cleared ice on evaporator, replaced wire harness, tested unit, heater is getting 120 volts, unit is cooling normally, customer to give 24 hours for unit to get to normal temperature, checks ok."

Customer declined service fee no service provided.

"Found unit had ice buildup on freezer evap cover ran service test for bi-metal/defrost and received error not listed in service sheet, called techline and spoke to Chris. Determined that defrost thermistor has failed ordering harness W11658799S/R# 7735959759; ordrng 1 W11658799 (Harness)"

"Replaced actuator, tested unit, everything checks fine at this time."