Informed customer that burner needs a pan on the burner to work and that it uses special pans

REFRIGERATOR KITCHENAID KRFF507HBS00 Installed new freezer light all other lights came on. Customer stated no other items have been freezing. ; dspstn on spec-tagged invntry: 1 W10695459 MODULE

REFRIGERATOR KITCHENAID KRFF507HBS00 Freezer light is bad confirmed by placing jumper across pins after removing light. Customer also stated yogurt froze once in upper right hand corner but has not experienced anything else freezing. Informed customer since temps are good it would be difficult for reasoning to concluded since its only happened one time. Please order light for customer. 419 343 3219 is customer cell please call when on the way ; ordrng 1 W10695459 (Module)

WASHER WHIRLPOOL WTW4816FW2 Tried calling customer twice sounded like maybe a voice recorder picked up so left a message that part is on backorder and needed to reschedule; ordrng 1 W11170319 (Controller)

WASHER WHIRLPOOL WTW4816FW2 Put washer through Diagnostic and self test they all passed brand washer on a quick wash and it worked fine but then have an error code so I need new controller; schdld next appmnt for 11/2 MON !