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Local Reviews
for Xenia, OH

Rated 4.9 out of 5 stars based on 29 customer reviews

Map of Xenia, OH

Great service, very professional technician.





Map of Xenia, OH

Great service, very professional technician.





Map of Xenia, OH

professional and knowledgeable




so kind. Was a wet day outside and he immediately offered to put on "booties" to protect our floors & even had his own!!


Map of Xenia, OH

Very good Service!





Response from A to Z Appliance Service:

Thank you


Map of Xenia, OH

Great service




Couldn’t of ask for better service . On time, efficient, and polite.


Map of Xenia, OH

Operations Manager




Very good


Map of Xenia, OH

professional and knowledgeable




Mr Lacey has been to our home twice. Each time he has called prior to arriving, was on time and offered to wear the booties to protect my flooring!! Gets right to the issue by listening FIRST, to my concern and then right into the problem with the appliance. Very thorough and each time the problem is corrected. Always leaves the house as he found it. No mess to clean up. Before leaving he asked if I have any further questions, if so he answers and we both are on with our day. Excellent service.


Map of Xenia, OH

Got the job done!




Didn't know himself about Bosch dishwashers, but knew someone that did. I wish I knew people like that. Would have save me $100. I'm just mad I didn't fix it myself. Great experience and Daniel did a great job. Thanks


Map of Xenia, OH

!





Map of Xenia, OH

Great Customer Service




Joel Lacey was prompt, friendly, and offered recommendations to help save some money! Very professional yet very personable! SUPERB customer service! THANK YOU!!!


Deborah




Very friendly & professional.


Great Service





Response from A to Z Appliance Service:

Thank you


Very good service




Repair personnel were very courteous and knowledgeable


Response from A to Z Appliance Service:

Thank you very much for this review


Impressive technical capability





Response from A to Z Appliance Service:

Thank you very much for this review


Will use again




The techs were friendly and professional and on time. Very pleased with their services.


Response from A to Z Appliance Service:

Thank you very much for this review


Great Service provided by Daniel




Overall, I would ratethe service from Daniel as excellent. He had a professional demeanor but yet was still friendly. His first visit determined the problem and was back out in a couple of days to replace the motor for the dishwasher. Although this fixed the problem of it not running, it was also not drying. When he came back out for this issue, he was able to determine the problem immediately and fixed the issue. He answered all my questions with patience and clarity. As far as the office gal I spoke with, that would only get 2 stars. Each time I called and had to leave a message due to an apparent high volume call issue, my calls were never returned. I was told that I would get a confirmation call the night before my appointment; however I was not told that it would be an automated call late in the evening. When I leave a message and request a return phone call, I expect a return phone call. That is just basic common courtesy. Each time I called, I received an automated message that the office was experiencing a higher than normal volume of calls. If that was truly the problem then maybe the company needs to look into contracting with an outside call center to help with scheduling. It's not customer friendly to have to be placed on hold for long periods of time only to have another message come up and say to leave a message (and then the messages aren't returned).


Response from A to Z Appliance Service:

Thank you for the review and sorry for the phone support issue. We are looking at best ways to resolve this as we continue to grow. Glad to hear unit is working now and thanks again for the review.


Quick, professional, and knowledgable




I was. Sry impressed with our tech. He was quick with diagnostics, made sound recommendations, and was pleasant to have in our home.


Response from A to Z Appliance Service:

Thank you very much for this review. We appreciate it.


Review





Response from A to Z Appliance Service:

Thank you


Good





Response from A to Z Appliance Service:

Thank you


Frank




Very pleased. Great service and very prompt.


Response from A to Z Appliance Service:

Thank you very much for this review


Barbara




Great service, technicians were prompt/ knowledgeable/courteous/ respectful and had my ice maker working in no time. Thanks!!


Response from A to Z Appliance Service:

Thank you very much


Good.Service





Response from A to Z Appliance Service:

Thank you


Prompt and good service





Response from A to Z Appliance Service:

Thank you for this review. We appreciate it.


Awesome service




Outstanding response, professional service, & technically astute.


Response from A to Z Appliance Service:

Thank you for the review. We appreciate it.


Great Warranty Service.





Response from A to Z Appliance Service:

Thank you for the review


Great service




Neil was punctual, Professional and kind. He makes a great representative for the company. We are thrilled to have a working oven.


Response from A to Z Appliance Service:

Thank you for your review of Neil. We really appreciate it.


Excellent




professional Listened Repaired Polite


Response from A to Z Appliance Service:

Thank you very much. We appreciate the review.


G




Great service


Daniel  L.

Daniel L.

DOUBLE OVEN KITCHEN AID KODE500EBS03 "Tightened connect fan mounting screws and made adjustment to cover, ran test on unit at 350 for 15 minutes, all sounds check normal, no excess vibration. Repaired paint chip with paint, checks ok; used 1 72032 (BLACK TOUCH UP PAINT) from stock"

Near Runnymeade Way, Xenia, OH 45385
Daniel  L.

Daniel L.

DISHWASHER WHIRLPOOL WDT750SAHZ0 "Checked drain pump, found obstruction in drain, cleared blockage, recalibrated unit, ran through test cycle, wash motor checks ok, all operation is good."

Near N Detroit St, Xenia, OH 45385
Daniel  L.

Daniel L.

DRYER WHIRLPOOL WED4800XQ1 "Replaced fuse, checked timer, heating element, high limit thermostat. All checks ok.; used 1 WP3392519 (FUSE) from stock"

Near OH-235, Xenia, OH 45385
Daniel  L.

Daniel L.

WASHER MAYTAG MVWX655DW1 "Checked agitator, checked motor and GEARCASE, no oil found coming from unit, ran through auto test cycle, all sounds check normal, customer advised of clutch pulsing to help slow down drum after spin, all checks ok"

Near Kathys Way, Xenia, OH 45385
Daniel  L.

Daniel L.

DRYER MAYTAG MEDX655DW1 "Checked timer, checked temp selector switch, checked element, motor and blower, made adjustment to temp switch so all heat cycles are working normally, if issue comes back have temp switch set out. W11230567"

Near Kathys Way, Xenia, OH 45385
Daniel  L.

Daniel L.

DRYER WHIRLPOOL WED7000DW0 "Found that roller was missing rubber seal, replaced with extra stock rollers, checks ok"

Near Jenny Marie Dr, Xenia, OH 45385
Daniel  L.

Daniel L.

REFRIGERATOR KITCHENAID KRMF706ESS00 "Replaced main control, checked unit operation, all sounds coming from switching valve sound normal, checks ok.KJL43JLAP1"

Near Wright Ave, Xenia, OH 45385
Joel L.

Joel L.

DRYER MAYTAG MEDC215EW Ran unit through cycle and checked heating element. Tested cycling thermostat.Add bad cut off. Replaced and tested unit. All operations are checking good now. Unit is heating properly; used 1 279816 (CUTOFF) from stock

Near Southdown Ct, Xenia, OH 45385
Daniel  L.

Daniel L.

RANGE WHIRLPOOL WFE505W0HS1 "Replaced bad bake element, all checks OK; pckd up 1 W11182108 (BAKE ELEMENT)"

Near Hospitality Dr, Xenia, OH 45385
Neil B.

Neil B.

FREEZER WHIRLPOOL WZF34X16DW04 Not cooling properly. No frost pattern on Evap in Freezer. Unit located in garage ( 40 degrees ). High side measures 65. Checked for leaks - none found. There was a small ball of ice on cap tube in freezer coming from cabinet. Tech line ( David ) — file # 7724512172. Told customer that someone would beCalling them in regards to freezer.

Near El Camino Dr, Xenia, OH 45385
Daniel  L.

Daniel L.

DISHWASHER WHIRLPOOL KUDS30IXBL1 "Found that short in vent wax motor has blown the main control and keypad, need vent, keypad and control replaced. Inspected stain on the inner door panel, is just a discoloration from heat or chemical, not rust.; rqstng P&A on 1 WPW10380685 (cntrl-elec) and 1 WPW10469575 (vent) and 1 WPW10500172 (panel-cntl)"

Near US-42, Xenia, OH 45385
Daniel  L.

Daniel L.

REFRIGERATOR GE PFSS5RKZASS "Found that unit is giving communication error from main control indicated by flashing zeros is the display, needs main control replaced.; ordrng 1 WR55X11098 (board asm main contr)"

Near Federal Rd, Xenia, OH 45385
Daniel  L.

Daniel L.

DISHWASHER KITCHENAID KDTE334GPS0 "Checked motor and pump, checked drain motor, checked fill valve and float switch, ran unit through test cycle, recalibrated unit, all checks ok; used 1 W10282479 (AFFRESH ) from stock"

Near Cemetery Rd, Xenia, OH 45385
Daniel  L.

Daniel L.

"M/W OTR, PURCHA" KITCHENAID KMHS120ESS4 "Replaced door switch and made adjustment to actuator, light is working properly, checks ok; used 1 W10727360 (SWITCH) from stock"

Near Lakeview Dr, Xenia, OH 45385
Daniel  L.

Daniel L.

DISHWASHER WHIRLPOOL WDF730PAYT3 "Replaced upper rack adjuster again, replace part under manufacturer warranty."

Near Chestnut St, Xenia, OH 45385
Daniel  L.

Daniel L.

WASHER WHIRLPOOL WTW5550XW0 "Diagnosed bad main control per F1E2 motor control error, customer not to repair at this time.Control W10296017"

Near Henville Rd, Xenia, OH 45385
Daniel  L.

Daniel L.

WASHER MAYTAG MVWB765FC3 "Found that agitator bolt was loose, letting agitator shift and catch very thin sheet, removed agitator and checked, reinstalled and recalibrated unit, all functions look and operate normal."

Near Riverstone Drive, Xenia, OH 45385
Daniel  L.

Daniel L.

REFRIGERATOR WHIRLPOOL WRB329DMBM00 "Found that unit had not been charged with refrigerant, installed new die filter dryer and recharge unit, first drier was clogged, installed 2nd drier, all operation checks OK; used 2 WPW10143759 (DRIER UV) from stock"

Near Chestnut St, Xenia, OH 45385
Daniel  L.

Daniel L.

REFRIGERATOR KITCHENAID KRMF706ESS00 "Control-WPW10675033. Diagnosed intermittently power loss and pulsing of the 3 way valve caused by the main control having a software glitch, needs main control replaced, customer to call kit aid about helping cover the repair."

Near Wright Ave, Xenia, OH 45385
Daniel  L.

Daniel L.

WASHER MAYTAG MVWX655DW1 "Checked hot and cold water pressure out of valve, checked belt and motor, checked drain pump, recalibrated unit, all functions check ok; used 1 WPW10135699 (AFFRESH TABS) from stock"

Near Purcell Ave, Xenia, OH 45385
Daniel  L.

Daniel L.

DISHWASHER KITCHEN AID KUDS30FXSS1 "Checked drain pump, checked sump and wash motor, checked pump opperation and connections, all operation is normal and sounds are normal, checks ok"

Near Huntland Ct N, Xenia, OH 45385
Joel L.

Joel L.

OVEN KITCHENAID KODE507EWH02 "Ran unit through test cycle, recalibrated unit, ran through error code.Calibrated oven up by 10 degrees in upper and lower. Unit is heating well. No errors."

Near Old Springfield Pike, Xenia, OH 45385
Joel L.

Joel L.

FRIDGE KITCHENAID WRS325SDHW00 Checked and found door cam not properly lubricated. lubricated cam and Adjusted seal. Used silicone on the liner for a better fitment in upper left corner. Fans are operating in unit is cooling properly at this time. All other checks are good. Customer concerned about ice dispenser not always getting all the cubes into his glass. Operation of dispenser is checking out OK. Dispenser door is sealing properly; used 1 482338 () from stock

Near Old Springfield Pike, Xenia, OH 45385
Daniel  L.

Daniel L.

HOOD FABER n/a "Found bad activation switch in control, will replace keypad and control switch, customer ordered parts, 133.0176.906 and 133.0176.907will install parts when they come in."

Near Huntland Ct N, Xenia, OH 45385
Joel L.

Joel L.

DRYER WHIRLPOOL WED4815EW Removed front panel and adjusted felt that was coming out from corner. After repair and reinstallation. All checks are good. Drum is turning well.

Near Hospitality Dr, Xenia, OH 45385
Joel L.

Joel L.

BELLA KITCHENAID KRFC704FBS00 "Replaced evap cover. And control. Defrosted evap. Removed unit and reinstalled. All operations are good now, unit is testing well."

Near US-42, Xenia, OH 45385
Daniel  L.

Daniel L.

DISHWASHER WHIRLPOOL WDF730PAYT3 "Replaced adjusters, checks ok"

Near Chestnut St, Xenia, OH 45385
Daniel  L.

Daniel L.

REFRIGERATOR WHIRLPOOL WRT318FZDM02 "Replaced compressor, drier, evap, recharged unit, high side is getting hot, all operation seems to be working at this time, if the unit continues to have a cooling issue, have main control box set out, W11223731this is prone to have defrost issues.; used 1 AF1200 (1/4 VALVE), and 1 WPW10143759 (DRIER UV) from stock"

Near E Market St, Xenia, OH 45385
Daniel  L.

Daniel L.

RANGE WHIRLPOOL WFE540H0ES2 "Replaced broken door glass, made adjustment to hinges, operation checks ok"

Near Reid Ave, Xenia, OH 45385
Daniel  L.

Daniel L.

FREEZER WHIRLPOOL WZF34X16DW04 "Found unit had low refrigerant charge, installed filter dryer and recharge unit with 3.6 ounces. Checked compressor, high side tube is getting hot, frost pattern is good, unit checks OK; used 1 876765 (TUBE KIT), and 1 WPW10143759 (DRIER UV) from stock"

Near El Camino Dr, Xenia, OH 45385
Neil B.

Neil B.

COMMERCIAL WASHE WHIRLPOOL CAE2745FQ0 Installed — actuator / door lock assembly. Ran calibration & test cycle. Unit checks OK.

Near W 2nd St, Xenia, OH 45385
Daniel  L.

Daniel L.

REFRIG WHIRLPOOL WRB322DMBM00 "Replaced compressor and drier and evap, recharged unit, unit is cooling properly, high side tubing is getting hot, Checks ok"

Near Hospitality Dr, Xenia, OH 45385
Daniel  L.

Daniel L.

WASHER MAYTAG MVWB835DW4 "Found F1E1 error, diagnosed bad main control, replaced control, picked up part, recalibrated unit, checks ok; pckd up 1 W11170706 (CONTROL)"

Near Country Club Dr, Xenia, OH 45385
Joel L.

Joel L.

WASHER WHIRLPOOL WTW7300DW1 "WJ85N00EPL1 replaced control and UI. All operations are good now,"

Near S Stringtown Rd, Xenia, OH 45385
Daniel  L.

Daniel L.

DRYER. MAYTAG MEDB835DW4 "Checked motor bracket, made adjustment to front panel with spacer, tightened panel screws, no excess noise when running, checks ok; used 1 WPW10221048 (SPACER) from stock"

Near Country Club Dr, Xenia, OH 45385
Daniel  L.

Daniel L.

DISHWASHER WHIRLPOOL WDF730PAYT3 "Diagnosed cracked wheels on rack adjuster, will replace all adjusters.; ordrng 4 W10350401 (wheel)s"

Near Chestnut St, Xenia, OH 45385
Neil B.

Neil B.

DRYER WHIRLPOOL WED5800BW0 Installed — dryer door - outer & inner.

Near Wolford Rd, Xenia, OH 45385
Daniel  L.

Daniel L.

RANGE WHIRLPOOL WFE540H0ES2 "Wpw10289144Talked to customer to, found that front outer door glass with stainless trim is broken, due to stress from door bracket to tight, will order part and resch.; ordrng 1 w10289144 (glass-door)"

Near Reid Ave, Xenia, OH 45385
Daniel  L.

Daniel L.

REFRIG WHIRLPOOL WRB322DMBM00 "Diagnosed unit has a bad compressor, or leak in the system, high side is not getting hot while compressor is running, unit only drawing .7 Amps, no frost pattern; ordrng 1 W10143759 (drier (service)), rqstng P&A on 1 W10317013 (evaporator) and 1 W10507884 (compressor)"

Near Hospitality Dr, Xenia, OH 45385
Daniel  L.

Daniel L.

REFRIG WHIRLPOOL WRX988SIBH01 "Replaced evap hardness and bimetal, checked heater operation, checks ok"

Near Georgia Dr, Xenia, OH 45385