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Local Reviews
for West Chester Township, OH

A to Z Appliance Service Rated 4.9 out of 5 stars based on 53 customer reviews

Map of West Chester Township, OH

Need repair




Review of A to Z Appliance Service

The young man was very courteous but he did not fix the problem. It is icing up again. Also now the top drawer doesn’t open easily.


Response from A to Z Appliance Service:

Thank you for the review.


Map of West Chester Township, OH

Great Service




Review of A to Z Appliance Service

Mark did a great job fixing my refrigerator. He was prompt, professional and very detailed in his work. Highly recommended.


Map of West Chester Township, OH

Great




Review of A to Z Appliance Service

Excellent service glad he had part to fix microwave with him and was able to get next day service can't beat that 5 stars


Map of West Chester Township, OH

Very good service




Review of A to Z Appliance Service

Very good customer service. Ran diagnostic, ordered parts. When parts arrived scheduled to come back to repair. Removed broken parts and replaced new. Removed lots of frozen ice from behind inside fridge panel. Left no mess.


Response from A to Z Appliance Service:

Thank you for giving us your feedback! We are glad to hear that your experience met your expectations.


Map of West Chester Township, OH

Always great




Review of A to Z Appliance Service

A to Z never disappoints. Always easy to schedule, and service techs are polite and respectful, and of course knowledgeable and honest.


Response from A to Z Appliance Service:

Thank you for writing a review! Our company strives to give each customer a smooth and easy experience.


Map of West Chester Township, OH

Great service, friendly repairman, answered all my questions




Review of A to Z Appliance Service

Great


Response from A to Z Appliance Service:

Thank you for writing a review for us!


Map of West Chester Township, OH

Good service and very knowledgeable




Review of A to Z Appliance Service


Response from A to Z Appliance Service:

Thank you for giving us your feedback!


Map of West Chester Township, OH

Great Service




Review of A to Z Appliance Service


Response from A to Z Appliance Service:

Thank you for giving us your feedback!


Map of West Chester Township, OH

Good job.




Review of A to Z Appliance Service

Very professional.


Response from A to Z Appliance Service:

Thank you for writing a review!


Map of West Chester Township, OH

Teresa




Review of A to Z Appliance Service

Mark was prompt, provided me with the diagnosis and information I needed to make an informed decision as to how to proceed.


Response from A to Z Appliance Service:

Thank you for writing a review! We are so glad to hear that your experience with our service met your expectations. If there is anything we could have done to bring you 5-star service, please let us know.


He called 10 mn ahead He was there on time




Review of A to Z Appliance Service

I think the dishwasher knew that the maintenance man is coming , it did work right away Amazing


Response from A to Z Appliance Service:

Thank you for writing a review!


Great service




Review of A to Z Appliance Service


Response from A to Z Appliance Service:

Thank you for leaving a review for us!


Great Service




Review of A to Z Appliance Service


Response from A to Z Appliance Service:

Thank you for writing a review!


Efficient Service




Review of A to Z Appliance Service


Response from A to Z Appliance Service:

Thank you.


Great Service




Review of A to Z Appliance Service

Mark was super nice and he was able to temporarily fix our microwave until the part came in. When he came back he was fast, very pleasant and I felt he went over and above what I was expecting!


Response from A to Z Appliance Service:

Thank you for writing a review. We are pleased to hear that Mark delivered service that met your expectations, as he is an indispensable part of our team.


Problem Identified, Options Provided




Review of A to Z Appliance Service

Mark zeroed in on the problem very quickly, but unfortunately the part needed is no longer manufactured, so he provided some options and gave us the information needed to make a decision. He was very polite and wore shoe covers while in our home. I love A-Z's track your technician app so that I didn't have to stay so close to the house during the 3 hour window I was given for his arrival. I have used A-Z multiple times and will continue to do so.


Response from A to Z Appliance Service:

Thank you for taking time to write a review. We are pleased to hear that your experience with A to Z met all expectations.


Good, professional, and cleanly service.




Review of A to Z Appliance Service


Response from A to Z Appliance Service:

Thanks


Thomas




Review of A to Z Appliance Service

Very pleasant


Response from A to Z Appliance Service:

Thanks


Great service




Review of A to Z Appliance Service


Response from A to Z Appliance Service:

Thanks


Oven repair




Review of A to Z Appliance Service


Great




Review of A to Z Appliance Service

Very good very easy to to understand


Response from A to Z Appliance Service:

Thank you very much for the review.


Fantastic Service




Review of A to Z Appliance Service


Response from A to Z Appliance Service:

Thank you for the review


Short Notice




Review of A to Z Appliance Service

Called the office on a Friday morning needing serivce to check-out refrigerator and within several hours a technician was on site. The office in-take lady was outstanding. She was extremely profiessional and genuinely concerned about my situation. I will first call A to Z for any appliance repair in the future.


Response from A to Z Appliance Service:

Thank you very much for this review. We appreciate it.


Great prompt service




Review of A to Z Appliance Service

He diagnosed problem quickly and was very kind and professional


Very Professional & Customer Friendly




Review of A to Z Appliance Service

Joel Lacey is very professional; explains procedures of services, work is efficient & timely! He represents AZ Appliance Repair extremely well with his friendly customer service personality, product knowledge & repair expertise. Wonderful Service Experience Thanks To Roxie & Joel!


Response from A to Z Appliance Service:

Thank you for this review. We really appreciate it.


Richard




Review of A to Z Appliance Service

Service man did a great job getting our appliance running again!!! He was clearly an expert and very skilled at his work. I highly recommend him for every appliance repair


Response from A to Z Appliance Service:

Thank you for this review


Second time




Review of A to Z Appliance Service

Joel is a good tech but we ended up cancelling this appointment after he gave me a method which could restart the washer. Wish someone at your place could have advised me earlier of this method which would have restarted the machine without having to call for a service call.


Excellent service




Review of A to Z Appliance Service


Response from A to Z Appliance Service:

Thank you


smcneil@atoz1.com

smcneil@atoz1.com

MICROWAVE WHIRLPOOL WOC75EC0HS01 Found it is a wall oven combo did not have power to unit went downstairs check breaker breaker was not tripped or during power supply; ordrng 1 W11261165 (Control)

Near Glenview Farm Dr, West Chester Township, OH 45069
Joel L.

Joel L.

WASHER MAYTAG MVWB835DW4 "Auth MS7YYS7NL2Unit had bad barrings, loud in the spin cycle and noisy from the transmission area. Replaced barrings and leak checked unit, all sounds and tests are now good. ; dspstn on spec-tagged invntry: 1 W10811956 GEARCASE"

Near McCauly Rd, West Chester Township, OH 45241
smcneil@atoz1.com

smcneil@atoz1.com

COOKTOP KITCHENAID KFGU706VSS02 Call tech support whenever with him the issue that was having with the cooktop lights would come on randomly for burners that you weren't using and the hot surface light would stay on and not go off was informed that the spark module is the only thing that controls those lights ordering spark module; ordrng 1 WP8286829 (Module)

Near Walnut Creek Dr, West Chester Township, OH 45069
Joel L.

Joel L.

RANGE WHIRLPOOL SF365PEGW7 "8190618 igniter bake 97.98Labor - 120.00Unit was not igniting, tested unit is preheat and confirmed igniter operation. Unit is igniting and heating properly to temp, also maintained and reignited multiple time. Unit could have had grounding interference from pan in lower drawer area. No issues at this time, is issue comes back will need igniter replaced based on how unit is testing at this time. Cus to observe. No gas smell."

Near Birchwood Dr, West Chester Township, OH 45069
smcneil@atoz1.com

smcneil@atoz1.com

FREEZER WHIRLPOOL WZF34X18DW03 Found the whole bottom of the door was caving in not allowing it to seal installed new door door came with a seal did not need to install other seal everything checks find at this

Near Brantford Ct, West Chester Township, OH 45069
smcneil@atoz1.com

smcneil@atoz1.com

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Found there was a lot of frost buildup inside of the refrigerator once I cleared the frost the ice bucket with seat properly and side and start to dispense ice everything checks fine at this time customer purchase refrigerator from Costco has a two-year

Near Lighthouse Ln, West Chester Township, OH 45069
Joel L.

Joel L.

FREEZER WHIRLPOOL WRS588FIHV00 Sensory motor was running slow and causing unit to overheat slightly. Checked door seals and confirmed proper ceiling. Condenser coil’s are clear. Compressor is running. Adjust the temperatures. Replaced condenser motor. Customer to observe

Near Oregon Pass, West Chester Township, OH 45069
Joel L.

Joel L.

FREEZER KITCHEN AID KRMF706ESS00 Checked over door seal found frost buildup preventing door from shutting. Defrosted and reinstalled Ben’s adjusted door bracket so that gasket is making better contact on the frame. All checks are good customer to observe

Near Laurel Oaks Dr, West Chester Township, OH 45069
Joel L.

Joel L.

DRYER MAYTAG MEDX655DW1 Unit handle for repair. Also adjusted door latch to prevent hard open and close of unit. All operations are good now. Unit is heating well. And getting good airflow.

Near Gina Dr, West Chester Township, OH 45069
Joel L.

Joel L.

WASHER WHIRLPOOL MVWC465HW2 "Check unit through diagnostics test setting. Confirmed unit filling, washing, draining and spinning. Ran through calibration cycle listen to operation. Unit is filling, washing, draining and spinning properly. All noises and sounds or testing good at this time. Customer to observe"

Near Gina Dr, West Chester Township, OH 45069
smcneil@atoz1.com

smcneil@atoz1.com

COOKTOP JENN-AIR JIC4430XB0 Family was an f47 error code ordering module; ordrng 1 W10857232 (Module)

Near Rolling Meadows Dr, West Chester Township, OH 45069
Joel L.

Joel L.

WASHER MAYTAG MVWB765FW0 "Auth - MRLOL00AP1 Installed control panel and main electronic control. Tested unit and confirmed operation. Unit is filling, washing, spinning, draining, called partner team. Got Auth for repair"

Near Gregg Dr, West Chester Township, OH 45069
Joel L.

Joel L.

MICROWAVE WHIRLPOOL WOC54EC0HS03 "Auth - ws09h00al2Removed oven and replaced the control panel and the control board. Tested operation of microwave and oven, all operations are good now. Cus to observe."

Near Timberview Ct, West Chester Township, OH 45241
Joel L.

Joel L.

30' FDBM WHIRLPOOL WRF560SEHB00 "Unit was tilted way back causing the ice maker to overflow at back of unit causing leak, after repair, all checks are good, unit is working well. No issues. Cycled and leak checked ice maker."

Near Burning Bush Ct, West Chester Township, OH 45241
smcneil@atoz1.com

smcneil@atoz1.com

REFRIGERATOR WHIRLPOOL WRX988SIBM03 Call tech support went over all the checks for the ice maker everything checks fine looked at temperatures everything seems to be good at this time reordering the deli user interface replacing it it is part warranty no charge on this part; ordrng 1 W10503833 (User interface)

Near Sun Lin Ct, West Chester Township, OH 45069
Joel L.

Joel L.

MICROWAVE WHIRLPOOL WOC54EC0HS03 "Unit is having multiple issues with the control user interface, and main control. Rescheduling for install and repair, parts are on back order. Rescheduling for soonest available ; ordrng 1 W11261167 (CONTROL ) and 1 W11297728 (CONTROL PANEL )"

Near Timberview Ct, West Chester Township, OH 45241
smcneil@atoz1.com

smcneil@atoz1.com

REFRIGERATOR WHIRLPOOL WRX988SIBM03 Call tech support went over all the checks for the ice maker everything checks fine looked at temperatures everything seems to be good at this time reordering the deli user interface replacing it it is part warranty no charge on this part; ordrng 1 W10503833 (User interface)

Near Sun Lin Ct, West Chester Township, OH 45069
Terry  S.

Terry S.

FREEZER WHIRLPOOL WRF767SDHZ01 "Checked the refrigerator and found the compressor not running, replaced the etat relay and compressor started running. Hooked up the gauges and observed the operating pressures low side ranged from 0.1 - negative -12.8 head pressure stayed from 138.9-152.6. Called and spoke with Joel at Whirlpool tech support after giving him the readings he contacted engineering and Amana Iowa they determined that the unit needed to be replaced they wanted to autopsy the refrigerator themselves to determine issueJoelSR7728463776"

Near Bolingbroke Dr, West Chester Township, OH 45241
Terry  S.

Terry S.

FREEZER WHIRLPOOL WRF767SDHZ01 Check the refrigerator over found compressor pumping a very hot to the touch with previous repair unit needs compressor replaced; ordrng 1 WPW10466675 (Compressor)

Near Bolingbroke Dr, West Chester Township, OH 45241
Samuel R.

Samuel R.

WASHER MAYTAG MVWB765FW1 Inspected unit and found an air code for F6 82 which is a miscommunication error code between the control board and console. Installed the control board and it did not fix the issue. Console needed. Ordering part.; ordrng 1 W11135391 (console)

Near Glenview Farm Dr, West Chester Township, OH 45011
Samuel R.

Samuel R.

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Customer complaint at the icemaker in the ceiling of the fresh food section not producing much ice. The icemaker had only cycled once or twice in the past 24 hours. Checked temps in fresh food section and found in between 40 and 45° and in the freezer section around 0°. Checked temp setting on the door and found The fresh food section set at 33 and the freezer section set at -5. There were a large amount of items blocking the fresh food section vent and causing you to be warmer than normal. Found no frost or ice buildup on the evaporator cover in the freezer section. Ran a harvest cycle and it dispensed thin ice cubes. Checked for air codes on the icemaker and found none. I advised the customer to move items on the top shelf of the fresh food section to allow better airflow and cooling in the refrigerator as it is preventing the icemaker from getting to the appropriate temperature. All other checks OK.

Near Verdant Dr, West Chester Township, OH 45069
Samuel R.

Samuel R.

LAUNDRY WHIRLPOOL WTW5100HC0 Inspected unit and found the lid along with the lid latch assembly cracked. Ordering parts currently on back order.; ordrng 1 W11394572 (LATCH) and 1 W11413336 (LID) and 1 W11457841 (STRIKE)

Near Wyndtree Dr, West Chester Township, OH 45069
smcneil@atoz1.com

smcneil@atoz1.com

WASHER MAYTAG MVWB850YW0 Found water leaking from Bleach dispenser ordering bleach dispenser; ordrng 1 W10187307 (Bleach dispenser)

Near Keltner Dr, West Chester Township, OH 45069
smcneil@atoz1.com

smcneil@atoz1.com

WASHER SAMSUNG WA50K8600AV/A2 Replace drain pump washing machine is now draining fine

Near Ferdinand Dr, West Chester Township, OH 45069
smcneil@atoz1.com

smcneil@atoz1.com

DISHWASHER KITCHEN AID KUD802SRWH1 Found the seals on the bottom left and right side or smashed and not sealing properly ordering new door seal; ordrng 1 W11196317 (Seal)

Near Lakota Springs Dr, West Chester Township, OH 45069
smcneil@atoz1.com

smcneil@atoz1.com

DISHWASHER WHIRLPOOL WDF520PADM7 Found the motor was not coming on ordering control ; ordrng 1 W10906426 (Control)

Near Tylersville Rd, West Chester Township, OH 45069
Joel L.

Joel L.

FREEZER WHIRLPOOL WRF767SDHZ01 "Compressor was not running when I arrived. Start device was clicking and tripping. Replaced with start device from stock. Compressor turned on right away. Checked fans and cooling of unit, cus to observe. Compressor does sound a little quiet, but unit is running now, ; used 1 8201786 (START DEVICE) from stock"

Near Bolingbroke Dr, West Chester Township, OH 45241
Samuel R.

Samuel R.

DRYER WHIRLPOOL WED6620HW1 "Control lock on. Turned off lock. Inspected unit and ran a test cycle, unit ran through without any issues but wobbled more than normal. Installed spacer on unit to prevent it from rattling against pvc. leg that was off balance. Adjusted, Unit running better. ; used 1 WPW10221048 (SPACER) from stock"

Near Rialto Ridge Dr, West Chester Township, OH 45069
Joel L.

Joel L.

WASHER WHIRLPOOL WTW5000DW0 "Unit has bad suspension rods and basket drive hub is stripped out on basket. Will need transmission, suspension rods and basket for repair. Rescheduling for Auth. ; rqstng P&A on 1 W10752719 (BASKET ) and 1 W11035751 (TRANSMISSION ) and 1 W11130362 (SUSPENSION RODS. )"

Near Pepper Pike, West Chester Township, OH 45069
Anthony  E.

Anthony E.

KITCHEN WHIRLPOOL GU2455XTSS2 "Found wash motor, inoperative, control coming on, wash motor, not starting, ordering part, WPW10780877 sump assembly,labor,; ordrng 1 W10780877 (Sump assembly)"

Near Foxchase Dr, West Chester Township, OH 45069
Joel L.

Joel L.

OVEN MAYTAG WFE540H0ES1 "Unit has short on control and broil element blew out, will need to replaced both the broil element and the control. Submitting for Auth, and rescheduling for repair, ; rqstng P&A on 1 W11321472 (BROIL ELEMENT ) and 1 WPW10586737 (CONTROL )"

Near Club Ln, West Chester Township, OH 45069
Mark B.

Mark B.

DISHWASHER KITCHENAID KDTE234GPS0 "Complaint of upper spray arm falling off during cycles, confirmed complaint, replaced upper spray arm and retainer, all checks ok."

Near Hunters Tr, West Chester Township, OH 45069
Joel L.

Joel L.

REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Defrosted ice bucket area, found separator not sealing properly causing door to stay partially open. After repair. Reinstalled UI and tested for proper operation. All checks are good now, ; ordrng 1 WPW10353552 (SEPARATOR )"

Near Raintree Cir, West Chester Township, OH 45241
Joel L.

Joel L.

DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Ran unit through diagnostics and checking for proper filling, draining, washing, heating, dispensor is functioning well. Cus is using the correct detergent and rinse aid. Recommended cus to use affresh cleaning tablets for overall proper operation and function of unit. Cus to observe ; used 1 W10282479 (AFFRESH) from stock"

Near Rickhaven Ct, West Chester Township, OH 45069
Mark B.

Mark B.

REFRIGERATOR WHIRLPOOL WRF535SWHZ03 "Replaced defrost heater and wiring harness, all functions normal, all checks ok."

Near Prescott Ln, West Chester Township, OH 45069
Mark B.

Mark B.

30' FDBM WHIRLPOOL WRF560SMYW04 "Complaint of water leaking from freezer section, ice buildup in freezer, confirmed complaint, checked evap, found some frost buildup on evap, checked drain line, duck bill was clogged, found service pointer W11397260A which advises to replace duckbill with p trap kit, part is covered by code: S38271. Quoted service call and labor total; ordrng 1 W11190084 (tube-drain)"

Near Colegate Way, West Chester Township, OH 45011
Mark B.

Mark B.

REFRIGERATOR WHIRLPOOL WRF535SWHZ03 "Complaint of unit not defrosting freezer compartment, causing warm temperatures, confirmed complaint, found defrost sensor testing badly, ohmed heater, heater needs replaced as well, ordering parts to repair.; ordrng 1 W11260592 (harns-wire) and 1 WP12729123 (heater)"

Near Prescott Ln, West Chester Township, OH 45069
Mark B.

Mark B.

MICRO/OVEN WHIRLPOOL KEMS309BSS00 "Replaced inverter, tested unit, same error code appeared, called techline, techline had me test connections on microwave appliance manager, advised to replace 20 amp fuse, if fuse does not correct issue techline advised door switch and harness should be the issue, tested 20 amp fuse, fuse is normal, recommended to replace door switches and go from there.Techline file number: 7727645010; ordrng 1 W10915648 (cntrl-elec) and 1 W11033422 (interlock)"

Near Clawson Ct, West Chester Township, OH 45069
Mark B.

Mark B.

MICRO/OVEN WHIRLPOOL KEMS309BSS00 "While replacing parts, from one part ordered was incorrect, transformer was not needed it was the inverter board that I intended to order, part number: W10217711 , Replaced magnetron and ordered correct part, rescheduling to repair.; ordrng 1 W10217711 (inverter)"

Near Clawson Ct, West Chester Township, OH 45069
Mark B.

Mark B.

DISHWASHER KITCHENAID KDTE104ESS0 "Complaint of unit not always dissolving pod, loud noise during cycle, checked for error codes, found 7-1, ran unit through diagnostic test cycle, confirmed noise is coming from main pump and motor assembly, needs replaced, drain is normal, heater came on during test cycle, ordering part to repair.; ordrng 1 WPW10605057 (pump and motor assy)"

Near Oakcrest Way, West Chester Township, OH 45069