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Local Reviews
for Troy, OH

A to Z Appliance Service Rated 4.8 out of 5 stars based on 56 customer reviews

Map of Troy, OH

True Great Service




Review of A to Z Appliance Service

Your employee, John, is a great representative for your firm. Took his time to explain what was not covered by the seller, Lowes.


Response from A to Z Appliance Service:

Thank you for writing a review! John is a vital part of our team.


Map of Troy, OH

Good, except billing




Review of A to Z Appliance Service

Good service, but I'm trying to work out my late bill with billing, but they aren't returning my call so I can get it cleared up.


Response from A to Z Appliance Service:

Thank you for writing a review! Someone will be reaching out to you soon regarding your bill.


Map of Troy, OH

Great service with good explination on how to do self cleaning.




Review of A to Z Appliance Service


Response from A to Z Appliance Service:

Thank you for writing a review!


Map of Troy, OH

Randy




Review of A to Z Appliance Service


Response from A to Z Appliance Service:

Thank you for writing a review! If there was anything we could have done to bring you 5-star service, please feel free to reach out and let us know.


Map of Troy, OH

Great Service!




Review of A to Z Appliance Service

Awesome job!


Response from A to Z Appliance Service:

Thank you for writing a review!


Map of Troy, OH

on time, good service




Review of A to Z Appliance Service

Whirlpool warranty work


Response from A to Z Appliance Service:

Thank you for writing a review!


Map of Troy, OH

Fantastic service




Review of A to Z Appliance Service

Our new washer would shake, rattle, and roll in spin cycle. Jonathan found that a shipping bolt had been left in the back of the machine. He removed it. Then, since the machine was giving an error code, he tested all of the valves. He explained how much detergent to put in and how to mix water with softeners. He also told us not to overload or we would get the same dance we had before.


Response from A to Z Appliance Service:

Thank you for giving us your feedback! If there was anything we could have done to bring you 5-star service, please feel free to reach out and let us know.


Map of Troy, OH

Great job




Review of A to Z Appliance Service

Very professional


Response from A to Z Appliance Service:

Thank you for writing a quick review for us!


Map of Troy, OH

Dryer




Review of A to Z Appliance Service


Response from A to Z Appliance Service:

Thank you for giving us a rating. If we could have done something different to deliver 5-star service to you, please feel free to reach out to us and let us know.


Map of Troy, OH

knowledgable tech




Review of A to Z Appliance Service


Response from A to Z Appliance Service:

Thank you for reviewing us. If there is anything we could have done to accomplish a 5-star job, please feel free to reach out to us and let us know.


Great Service!




Review of A to Z Appliance Service

The servicemen were efficient and very knowledgeable. They told us what the problem was and how much it would cost to fix it. We will use A-Z again but we will never buy another Whirlpool appliance.


Response from A to Z Appliance Service:

Thank you for your review. We aim to give each customer fantastic service, and are pleased to hear that you had such a positive experience with us.


Ronald




Review of A to Z Appliance Service

Serviceman was on time and very friendly


Response from A to Z Appliance Service:

Thanks for the review.


Quick response and fair prices




Review of A to Z Appliance Service

Called on Sunday night and John was at my home on Wednesday. Had to order a part for our range and came back on Friday to finish the job. I think the price was reasonable. I will call A-Z if I need appliances repaired in the future.


Response from A to Z Appliance Service:

Thank you for taking the time to review A to Z. We are pleased to hear that your experience met all expectations.


Very helpful visit




Review of A to Z Appliance Service

Both techs were very polite and helpful. They showed us how to use our front loader so that it would not get unbalanced. Good to know that someone out there knows theses machines.


Response from A to Z Appliance Service:

Thank you for your review of A to Z. We are pleased to hear that your experience has met your expectations


Great service.




Review of A to Z Appliance Service

John was very friendly and answered all my questions.


Response from A to Z Appliance Service:

Thank you for taking time to review. Our technicians are always thrilled to hear that they were a help.


Great sevice




Review of A to Z Appliance Service

John came and figured out the problem and had it fixed that same day. Great personality


Response from A to Z Appliance Service:

Thank you for taking time to write a review. John is a valuable team member who always aims to get the job done efficiently.


still issues




Review of A to Z Appliance Service

after 4 trips there is still issue with icemaker.. does not shut off properly when ice container is full, resulting in ice going everywhere when door is opened!!


Timely Service




Review of A to Z Appliance Service

Called before to confirm appointment time. Arrived on time. Great communications. Nice technician solved an annoying problem fast.


Response from A to Z Appliance Service:

Thank you very much for the review. We appreciate it.


Good Service




Review of A to Z Appliance Service

I got calls when he would show up. He checked out the issue and told me what had to be done to fix the problem. Was not at the house a real long time and was working the whole time.


Very courteous and knowledgeable




Review of A to Z Appliance Service

On time and thoroughly enjoyed


Very pleased with our sevice




Review of A to Z Appliance Service


Great Service




Review of A to Z Appliance Service

Repairman arrived when scheduled, was very knowledgeable with our washing machine and had it up and running in a very short time.


Trustworthy and Reliable




Review of A to Z Appliance Service

Great service. Very dependable. Seemed a little pricey when considering the labor cost on top of the of the service call charge. But... I am confident that the right replacement was made the right way. 4 hour service window. Tech did not carry needed part resulting in 2 day delay.


Great Service




Review of A to Z Appliance Service


Quick service!




Review of A to Z Appliance Service

Service call within a day and part and repair the following day. Thank you!


Ice Maker replacement




Review of A to Z Appliance Service

John did a great job replacing my ice maker quickly. He had one on his truck so we were back up and operating soon after he arrived


Good respectful service




Review of A to Z Appliance Service


Great Service




Review of A to Z Appliance Service

John didn't even have his coat unzipped and he had already fixed the refrigerator. He stayed long enough to assure it was working correctly. Very professional and courteous.


Response from A to Z Appliance Service:

That's great. John likes to be efficient. Thank you for the review.


John N.

John N.

REFRIGERATOR WHIRLPOOL ARB220ZCB "Per testing, compressor is trying to start and but not running but is hot. Amp draw 10.8 amps when trying to start and .19 amps unit has a tucumseh compressor. Quoted compressor, but customer did not require written quote."

Near W Water St, Troy, OH 45373
John N.

John N.

WASHER SAMSUNG WA400PJHDWR/AA "Per testing found the other electrical connector wire to the drain pump broken off from the connector. Replaced the connector with a new connector and check for proper operation of all functions, operations check ok. Customer tax exempt ID is EIN 82-2508931"

Near Stonyridge Ave, Troy, OH 45373
John N.

John N.

MICROWAVE KITCHENAID KMHS120ESS7 "Per testing found the inline 20 amp fuse was blown due to both door switch actuator flipped back to far. Corrected door switch actuators and replaced the 20 amp fuse. Checked the unit for proper operation, operation checks ok. Wp wrn; used 1 W10138793 (FUSE) from stock"

Near Woodcliffe Dr, Troy, OH 45373
John N.

John N.

WASHER MAYTAG MHW5630HC0 "Ran the unit hey diagnostics and a couple of test cycles with a load in it to check for proper operation of the unit. Unit working as designed. Instructed customer on loading, cycle selection and detergent usage. Wp wrn"

Near Sedgwick Way, Troy, OH 45373
jonathan@atoz1.com

jonathan@atoz1.com

REFRIGERATOR WHIRLPOOL WRS315SDHZ03 With water off installed new filter housing turned water on. Customer got water from door while. Tech inspected operation. Unit was no longer leaking from filter housing. Unit did have another leak at copper incoming water line. Customer is getting plumber to fix issue.

Near Bristol Rd, Troy, OH 45373
John N.

John N.

WASHER WHIRLPOOL WTW8900BC0 "Per testing on the previous visit replaced the bad drain pump and checked the unit for proper operation, operation checks ok. Paid in full on previous visit."

Near Brookwood Dr, Troy, OH 45373
John N.

John N.

WASHER WHIRLPOOL WTW4800BQ1 "Per testing found the drain pump humming upon arrival. Removed the water from the unit and checked the drain pump for proper voltage and operation, drain pump checks ok and found no blockages. Unit is working as designed at this time. Service call and labor is good for 90 days"

Near Quail Nest Ct, Troy, OH 45373
John N.

John N.

WASHER WHIRLPOOL WTW8900BC0 Per testing and f32 error code (long drain) the drain pump is locked up. Ordering new drain pump. ; ordrng 1 WPW10409079 (pump-water)

Near Brookwood Dr, Troy, OH 45373
John N.

John N.

WASHER MAYTAG MVWX655DW1 "Found the drain pump coming on due to pressure switch sensing something telling it to drain. Cancelled the drain cycle and ran the unit thru diagnostics to check for proper operation of all components, operation checks ok. Instructed customer on detergent usage and the need to run a cleaning cycle every month using Affresh brand cleaner. Wp PAD"

Near Cloverdale Dr, Troy, OH 45373
John N.

John N.

DRYER WHIRLPOOL WED8500BW0 "Per further testing on the previous visit replaced the main wire harness. Checked the unit for proper cycling of the heater in both heated and air dry, operation checks ok."

Near Laurel Creek Dr, Troy, OH 45373
John N.

John N.

REFRIGERATOR KITCHENAID KRMF706EBS01 Per testing with techline it is recommended to wait for the unit to fail again a then attempt to return to the customers house while unit is under failure and check to see if it is being caused by a low voltage board failure. Quoting customer for parts that techline suggested the problem could be. LED CONTROL BOARD - W10804160 + Pantry UI - W10677118 - + main control W10675133 + MAIN UI - W11330971.

Near Fiesta Dr, Troy, OH 45373
jonathan@atoz1.com

jonathan@atoz1.com

OVEN WHIRLPOOL WFG525S0JZ0 Removed inside panels of oven installed new burner tube and igniter. Had to run unit several times and keep adjusting igniter till it began lighting properly. Tested unit with customer.

Near Switzer Dr, Troy, OH 45373
John N.

John N.

REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Checked the icemaker for proper cycle and fill, checks ok. Found some blockage on the fresh food evaporator and cleaned it off. Checked for proper operation of all thermistors, all checked ok. Ran unit in test 4 to check for proper operation of the compressor, frost patterns and fan operation, all operations check ok. Customer will continue to observe operation. Lowes Ext. Wrn"

Near W Main St, Troy, OH 45373
jonathan@atoz1.com

jonathan@atoz1.com

DISHWASHER KITCHENAID KDTE234GBS0 Installed new outer door panel. Cannot test unit as it not installed. Showed customer outer door panel.

Near E Water St, Troy, OH 45373
jonathan@atoz1.com

jonathan@atoz1.com

WASHER MAYTAG MVWB835DC4 Removed power installed new main control. Recalibrated washer and ran auto test with customer. Operation is ok

Near Mystic Ln, Troy, OH 45373
jonathan@atoz1.com

jonathan@atoz1.com

OVEN WHIRLPOOL WFG525S0JZ0 7727066963. Unit has no error codes. Oven lights initially but not after pre heat. Called tech support. Checked wiring outlet for proper ground. All checks were good. Please order parts for customer. ; ordrng 1 WP9758079 (Igniter) and 1 WP9758078 (Burner bake)

Near Switzer Dr, Troy, OH 45373
John N.

John N.

DRYER WHIRLPOOL WED8500BW0 "Found unit had extremely excessive amount of lint in the cavity around the blower housing and heater. Lint was singed on top. Removed lint and checked all components for proper operation, all operations check ok. Wp PAD"

Near Laurel Creek Dr, Troy, OH 45373
jonathan@atoz1.com

jonathan@atoz1.com

DISHWASHER KITCHENAID KDTE234GBS0 Outer door panel is damaged. Please order part for customer ; ordrng 1 W10900373 (Door panel.) and 1 W10909682 (Nameplate)

Near E Water St, Troy, OH 45373
Jeremy F.

Jeremy F.

REFRIGERATOR WHIRLPOOL WRF989SDAM00 "Customer complaint of no ice, and freezer not cooling, found freezer evap has small frost on top of evap, found service pointer W10666205C for issue, needs fresh food evap replaced.; ordrng 1 W10143759 (drier (service)) and 1 W10917531 (evaporator)"

Near Barnhart Rd, Troy, OH 45373
John N.

John N.

DRYER KENMORE 110.696228 "Found a zipper pull lodged in the felt seal. Removed the debris from the felt seal and checked for proper operation, operation checks ok."

Near Lakeshore Dr, Troy, OH 45373
jonathan@atoz1.com

jonathan@atoz1.com

REFRIG WHIRLPOOL WRB322DMBW00 Unit was making noise upon arrival. Put unit into diagnostics and tested damper control to confirm noise unit was making with customer. Damper control needs replaced. ; ordrng 1 WPW10594330 (Damper control.)

Near Huntington Dr, Troy, OH 45373
jonathan@atoz1.com

jonathan@atoz1.com

FREEZER WHIRLPOOL WRT318FZDW02 Sealed freezer door for customer and informed customer to let door cool so seal will retain form.

Near Linwood Dr, Troy, OH 45373
John N.

John N.

REFRIGERATOR KITCHENAID KRMF706EBS01 "Per testing on previous visit replaced the freezer LED module and checked for proper operation, operation checks ok at this time."

Near Fiesta Dr, Troy, OH 45373
John N.

John N.

WASHER WHIRLPOOL WFW5620HW0 "Ran the unit thru diagnostics and found no error codes and the all functions of the unit ran as designed. Ran the unit thru a normal/regular cycle with no clothes and all functions of the unit ran as designed. Instructed customer on loading, cycle setting and detergent and fabric softener usage. Wp wrn"

Near Pine St, Troy, OH 45373
John N.

John N.

"M/W OTR, PURCHA" WHIRLPOOL YWMH78019HZ1 "Installed cooling fan parts and checked operation, cooling fan is working properly but transformer is kicking out after a couple minutes of continuous running. Ordering new transformer. Wp wrn; ordrng 1 W11371718 (TRANSFORMER)"

Near S Co Rd 25A, Troy, OH 45373
jonathan@atoz1.com

jonathan@atoz1.com

RANGE WHIRLPOOL WFE320M0EW2 Terminal block is melted needs replaced. Please order part for customer. ; ordrng 1 WPW10245259 (Terminal block)

Near Summit Ave, Troy, OH 45373
jonathan@atoz1.com

jonathan@atoz1.com

WASHER AMANA NFW5800HW0 Removed power. Removed back cover and top. Repaired 3 wires on harness and installed new main control. Ran unit thru auto test cycle with customer. Operation is ok.

Near W Ross St, Troy, OH 45373
jonathan@atoz1.com

jonathan@atoz1.com

WASHER MAYTAG MVWB835DC4 "7726952470. Unit had f5e1 error code. Lid stuck up. Lid is working properly. Called tech support per tech support and testing main control needs replaced. Did explain to customer that it is possible that power surge caused main control to malfunction. Customer will call if repair is wanted. MVWB835DC4 304.04 labor 72.45 plus tax customer will call if repair is wanted. Prior 90; (created new UIS, deleted prior attachment to UisID 86444)"

Near Mystic Ln, Troy, OH 45373
John N.

John N.

WASHER MAYTAG MVWB835DW4 "Per testing found the lid broken not allowing it to lock properly and cycle. Replaced the broken lid, calibrated the unit and checked for proper operation, operation checks ok. Lowes Ext. Wrn"

Near Countryside Dr N, Troy, OH 45373
John N.

John N.

REFRIGERATOR KITCHENAID KRMF706EBS01 Per testing with techline determined that the lights out issue is being caused by the freezer LED module not working. Ordering new LED module. ; ordrng 1 W11205083 (module)

Near Fiesta Dr, Troy, OH 45373
John N.

John N.

COMPACTOR WHIRLPOOL KSC-100B Could not find any technical info on the unit due to age. No charge.

Near Monroe-Concord Rd, Troy, OH 45373
John N.

John N.

OVEN WHIRLPOOL KFEG500ESS3 "Ran the unit in a test convection bake cycle to check for proper preheating and operation of the bake element, operation checks ok. Instructed the customer on preheat times and cookware for cooktop cookware needs to be flat on the bottom for proper cycling of the elements, elements check ok. Wp wrn"

Near Woodcliffe Dr, Troy, OH 45373
jonathan@atoz1.com

jonathan@atoz1.com

KITCHEN WHIRLPOOL WDT970SAHV0 Documented with tech support. Unit has no error codes informed customer to run hot water at sink and ro scrape heavier particles off of dishes. Customer will monitor operation. 7726914445

Near Woodcliffe Dr, Troy, OH 45373
John N.

John N.

"M/W OTR, PURCHA" WHIRLPOOL YWMH78019HZ1 "Per further testing found the cooling fan not coming to cool the control and high voltage components. Ordering new fan motor, housing and blower wheel. Wp wrn; ordrng 1 W10533501 (housing) and 1 W10533503 (wheel-fan) and 1 W11230994 (motor-fan)"

Near S Co Rd 25A, Troy, OH 45373
jonathan@atoz1.com

jonathan@atoz1.com

WASHER WHIRLPOOL WFW6620HW0 Put washer into diagnostics had no error codes. Ran unit thru auto test operation checks ok. Explained to customer proper loading and soap usage for washer.

Near N Dorset Rd, Troy, OH 45373
jonathan@atoz1.com

jonathan@atoz1.com

WASHER MAYTAG MVWB835DC4 Unit has no error codes. Went thru auto test cycle. No issues. Recalibrated washer and ran auto test cycle again operation is ok.

Near Mystic Ln, Troy, OH 45373
John N.

John N.

REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Per testing found the customer had an organizer container in front of the diffuser vent forcing the air to flow straight forward and down causing salad in the crisper to freeze. Recommended the customer move the organizer to another location in the unit to not block the airflow. Checked for proper operation of the unit, operation checks ok. Wp wrn"

Near Washington Bend Ct, Troy, OH 45373
jonathan@atoz1.com

jonathan@atoz1.com

RANGE WHIRLPOOL WFE320M0ES2 Terminal block is melted. Customer is aware power cord is not covered and will take care of power cord please order parts for customer ; ordrng 1 WPW10245259 (Terminal block) and 6 WP3400029 (Nut)s

Near Sterling Dr, Troy, OH 45373
jonathan@atoz1.com

jonathan@atoz1.com

DRYER WHIRLPOOL MEDC465HW0 "Mo47900apl1 Got policy adjustment for customer. Checked heating parts. All good. Checked incoming power power is good power cord is not. Advised customer to get new power cord. ; (created new UIS, deleted prior attachment to UisID 85889)"

Near Lincoln Ave, Troy, OH 45373
jonathan@atoz1.com

jonathan@atoz1.com

DISHWASHER KITCHENAID KDTE334GPS0 "Unit has no error codes. Ran unit for 20 minutes with customer had no leaks. Customer will monitor operation. Operation is ok at this time. ; (created new UIS, deleted prior attachment to UisID 85995)"

Near W Water St, Troy, OH 45373