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Local Reviews
for Troy, OH

A to Z Appliance Service Rated 4.7 out of 5 stars based on 64 customer reviews

Map of Troy, OH

Disconnected from factory




Review of A to Z Appliance Service

Techs were nice/courteous but no idea what to do with a Kitchen Aid warranty situation. Refrigerator will be out of service more than 1 month.


Response from A to Z Appliance Service:

Thank you for taking the time to leave us a review. When our technician came out to diagnose he found the unit was low on refrigerant and he needed to check the unit for any leaks. After checking for leaks he recharged the unit, unfortunately this process takes 24 hr. before the unit will start to maintain temperature. With the unit being low on refrigerant that would cause our technician to diagnose the way he did. If you have any questions or concerns about this please call our office for more information.


Map of Troy, OH

Great service




Review of A to Z Appliance Service

John at A-Z was not only excellent at the service he was there to provide. He was very helpful in how to best take care of our appliances.


Response from A to Z Appliance Service:

Thank you for the review, we love hearing back from customers.


Map of Troy, OH

Product Failure, 8 - year old Kitchenid Refrigerator




Review of A to Z Appliance Service

Very disappointing for top of the lineKitchenAid brand name. Poor Quality Electronic Board Supplier


Response from A to Z Appliance Service:

Thank you for the review!


Map of Troy, OH

return call after first service




Review of A to Z Appliance Service

There was a needed follow-up call regarding an appliance repair. John was excellent and solved the problem. The warranty was as he stated and he made an extra effort to work with the home office to resolve the issue. Excellence has its rewards in many ways. Thank you, John and thank you to your company. Keep up the good work.


Response from A to Z Appliance Service:

Thank you for the review, we love hearing back from our customers!


Map of Troy, OH

Dependable, Fair, Convenient, Honest




Review of A to Z Appliance Service

thank you for your service. Your company is at the top of my list for appliance repair in my home. Keep up the good work. God Bless you all!!


Response from A to Z Appliance Service:

We are glad to hear we are at the top, thank you for being a loyal customer!


Map of Troy, OH

Quick fix




Review of A to Z Appliance Service

Technician was on-time, speedy and courteous. He brought the correct part and explained the reason for the appliance malfunction.


Map of Troy, OH

Paula




Review of A to Z Appliance Service


Response from A to Z Appliance Service:

Thanks


Map of Troy, OH

Great service




Review of A to Z Appliance Service


Response from A to Z Appliance Service:

Thank you for writing a review!


Map of Troy, OH

True Great Service




Review of A to Z Appliance Service

Your employee, John, is a great representative for your firm. Took his time to explain what was not covered by the seller, Lowes.


Response from A to Z Appliance Service:

Thank you for writing a review! John is a vital part of our team.


Map of Troy, OH

Good, except billing




Review of A to Z Appliance Service

Good service, but I'm trying to work out my late bill with billing, but they aren't returning my call so I can get it cleared up.


Response from A to Z Appliance Service:

Thank you for writing a review! Someone will be reaching out to you soon regarding your bill.


Great service with good explination on how to do self cleaning.




Review of A to Z Appliance Service


Response from A to Z Appliance Service:

Thank you for writing a review!


Randy




Review of A to Z Appliance Service


Response from A to Z Appliance Service:

Thank you for writing a review! If there was anything we could have done to bring you 5-star service, please feel free to reach out and let us know.


Great Service!




Review of A to Z Appliance Service

Awesome job!


Response from A to Z Appliance Service:

Thank you for writing a review!


on time, good service




Review of A to Z Appliance Service

Whirlpool warranty work


Response from A to Z Appliance Service:

Thank you for writing a review!


Fantastic service




Review of A to Z Appliance Service

Our new washer would shake, rattle, and roll in spin cycle. Jonathan found that a shipping bolt had been left in the back of the machine. He removed it. Then, since the machine was giving an error code, he tested all of the valves. He explained how much detergent to put in and how to mix water with softeners. He also told us not to overload or we would get the same dance we had before.


Response from A to Z Appliance Service:

Thank you for giving us your feedback! If there was anything we could have done to bring you 5-star service, please feel free to reach out and let us know.


Great job




Review of A to Z Appliance Service

Very professional


Response from A to Z Appliance Service:

Thank you for writing a quick review for us!


Dryer




Review of A to Z Appliance Service


Response from A to Z Appliance Service:

Thank you for giving us a rating. If we could have done something different to deliver 5-star service to you, please feel free to reach out to us and let us know.


knowledgable tech




Review of A to Z Appliance Service


Response from A to Z Appliance Service:

Thank you for reviewing us. If there is anything we could have done to accomplish a 5-star job, please feel free to reach out to us and let us know.


Great Service!




Review of A to Z Appliance Service

The servicemen were efficient and very knowledgeable. They told us what the problem was and how much it would cost to fix it. We will use A-Z again but we will never buy another Whirlpool appliance.


Response from A to Z Appliance Service:

Thank you for your review. We aim to give each customer fantastic service, and are pleased to hear that you had such a positive experience with us.


Ronald




Review of A to Z Appliance Service

Serviceman was on time and very friendly


Response from A to Z Appliance Service:

Thanks for the review.


Quick response and fair prices




Review of A to Z Appliance Service

Called on Sunday night and John was at my home on Wednesday. Had to order a part for our range and came back on Friday to finish the job. I think the price was reasonable. I will call A-Z if I need appliances repaired in the future.


Response from A to Z Appliance Service:

Thank you for taking the time to review A to Z. We are pleased to hear that your experience met all expectations.


Very helpful visit




Review of A to Z Appliance Service

Both techs were very polite and helpful. They showed us how to use our front loader so that it would not get unbalanced. Good to know that someone out there knows theses machines.


Response from A to Z Appliance Service:

Thank you for your review of A to Z. We are pleased to hear that your experience has met your expectations


Great service.




Review of A to Z Appliance Service

John was very friendly and answered all my questions.


Response from A to Z Appliance Service:

Thank you for taking time to review. Our technicians are always thrilled to hear that they were a help.


Great sevice




Review of A to Z Appliance Service

John came and figured out the problem and had it fixed that same day. Great personality


Response from A to Z Appliance Service:

Thank you for taking time to write a review. John is a valuable team member who always aims to get the job done efficiently.


still issues




Review of A to Z Appliance Service

after 4 trips there is still issue with icemaker.. does not shut off properly when ice container is full, resulting in ice going everywhere when door is opened!!


Timely Service




Review of A to Z Appliance Service

Called before to confirm appointment time. Arrived on time. Great communications. Nice technician solved an annoying problem fast.


Response from A to Z Appliance Service:

Thank you very much for the review. We appreciate it.


Good Service




Review of A to Z Appliance Service

I got calls when he would show up. He checked out the issue and told me what had to be done to fix the problem. Was not at the house a real long time and was working the whole time.


Very courteous and knowledgeable




Review of A to Z Appliance Service

On time and thoroughly enjoyed


John N.

John N.

"M/W OTR, PURCHA" WHIRLPOOL WMH31017HW3 "Per testing found the outlet to the unit had no power. Found the breaker was tripped. Reset the breaker and checked for proper voltage and operation of the unit, operation checks ok. Wp PAD"

Near Bristol Rd, Troy, OH 45373
John N.

John N.

KITCHEN KITCHENAID KDFE204KPS0 Per testing the unit was installed poorly. Drain hose clamp was clamped too tight on the extension and crushed the extension causing it to leak. Extension was incorrect. Ordering correct extension. Drip tray is missing and overflow sensor was just sitting on the floor. Ordering new drip pan. Wp wrn; ordrng 2 8269144A (drain hose)s and 1 W11025993 (DRIP TRAY)

Near Hazeldean Ct, Troy, OH 45373
John N.

John N.

KITCHEN WHIRLPOOL KUDC10FXSS6 "Per testing reset the door latch assembly and checked unit for proper operation, operation checks ok. Unit needs 1 upper rack adjuster. Ordering part.; ordrng 1 WPW10350401 (wheel)"

Near N Rd, Troy, OH 45373
John N.

John N.

REFRIGERATOR GE CFCP1NIXBSS Not enough technical data in the tech sheet to make a proper diagnosis. Recommended the customer call the manufacturer. No charge

Near Linwood Dr, Troy, OH 45373
John N.

John N.

DISHWASHER FRIGIDAIRE FFBD2406NB9B "Per testing on previous visit replaced the lower spray arm and checked the unit for proper operation, operation checks ok."

Near Wayne St, Troy, OH 45373
John N.

John N.

LAUNDRY WHIRLPOOL MVW7232HW0 Per testing the cycle signals and sounds have become very feint. Ordering new UI Fascia with speaker included. ; ordrng 1 W11478526 (UI FASCIA)

Near Peters Rd, Troy, OH 45373
John N.

John N.

DISHWASHER WHIRLPOOL WDTA50SAHZ0 Per testing of the unit in diagnostics and a partial cycle the unit did not leak. It looks as if the unit had residual suds from prior to repair. Gave the customer some operational tips for detergent pods and running hot water at the beginning of the cycle. Operation checks ok at this time.

Near Haverhill Dr, Troy, OH 45373
John N.

John N.

DISHWASHER FRIGIDAIRE FFBD2406NB9B Per testing the unit needs a new lower spray arm due to spray arm being melted after coming loose and falling on the heating element. ; ordrng 1 5304517203 (SPRAY ARM)

Near Wayne St, Troy, OH 45373
Neil B.

Neil B.

REFRIGERATOR WHIRLPOOL WRT518SZFM00 Issue — Not cooling. Unit unplugged when arrived. Stop working Mid-November of 2020. Unit is drawing .5 amp / high side 110 / low side -15.Could not find any leak in freezer Evap. In the back bottom by compressor it looks like a leak on copper line going up in cabinet. It looks like the line in cabinet ha# a leak. Tech line ( Bruce ) SR 7730–002–572. Recommended for customer to call Whirlpool to discuss further fix for fridge. Whirlpool # 1–800–253–1301.

Near Woodcliffe Dr, Troy, OH 45373
John N.

John N.

DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Per testing on previous visit replaced the pump and motor assembly. Checked the unit for proper operation in a diagnostics cycle, operation checks ok. Unit will calibrate in first wash cycle after the diagnostics cycle. Wp PAD for parts only. ; dspstn on spec-tagged invntry: 1 W11087376 PUMP AND MOTOR"

Near Haverhill Dr, Troy, OH 45373
John N.

John N.

REFRIGERATOR WHIRLPOOL WRF767SDHZ01 "Found the new door was labeled properly with the correct par # but the wrong door was in the box. The door in the box has the UI separated from the dispenser paddle assembly. The door needed has a combined UI an dispenser paddle installation hole in the unit. See picture in service bench. ; ordrng 1 W11436980 (DOOR, FIP )"

Near Meadowpoint Dr, Troy, OH 45373
John N.

John N.

N/A N/A GSF26C4EXB02 Per testing the unit needs a new icemaker and fill valve. Ordering parts. Icemaker is on back order from the factory. AHS WRN; ordrng 1 W10122576 (icemaker) and 1 WPW10258562 (valve-inlt)

Near Woodstock Ct, Troy, OH 45373
John N.

John N.

DISHWASHER MAYTAG MDB8969SDM0 "(Service pointer- W11296667) per testing according the service pointer (unit does fall within the serial # range) found that the upper rack rails are separating. Ordering parts under S-Code for parts and labor. S22916 for parts and labor; ordrng 1 W11259785 (track, LH) and 1 W11259786 (track,RH)"

Near Daylily Way, Troy, OH 45373
Neil B.

Neil B.

REFRIGERATOR KITCHENAID kscs25inss00 Issue — not cooling properly. The Evap motor is bad. Next visit — Wednesday 2-10-21.; ordrng 1 W10822580 (EVAP FAN MOTOR ) and 1 WP2169142 (FAN BLADE)

Near Eldean Rd, Troy, OH 45373
John N.

John N.

WASHER WHIRLPOOL WTW8800YW1 Per testing found the bearings to be bad. Unit is very loud during the spin cycle and is leaking from the rotor. Quote for outer tub assembly - W10381077. No further repair at this time.

Near OH-201, Troy, OH 45373
John N.

John N.

WASHER WHIRLPOOL MVWX655DW2 "Per testing according to f8e1 (long fill) found the supply valves to the unit turned off. Turned water on and checked unit in diagnostics and a couple of other cycles to check operation, operation checks ok. Calibrated the unit. Wp wrn"

Near Maplecrest Dr, Troy, OH 45373
John N.

John N.

M/W WHIRLPOOL n/a "Per testing found the electronic control relay to the hood light is stuck in the on position. Ordering new main electronic control and hood lamp socket. AHS Ext Wrn; ordrng 1 W10210871 (holder,lamp) and 1 W11182110 (cntrl-elec)"

Near Acadia Ct, Troy, OH 45373
John N.

John N.

OVEN WHIRLPOOL WFE550S0HZ1 "Per testing found the L2 (red) wire to the main control bake/ broil input connection is burned/shorted at the terminal block causing the bake and broil to not get proper voltage. Unit needs a new main wiring harness. Ordering part. Wp Pad ; ordrng 1 W11458883 (HARNESS, MAIN)"

Near Scenic Ct, Troy, OH 45373
Jonathan  L.

Jonathan L.

BELLA KITCHENAID KRFC604FSS03 "Placed unit into test 40 and disconnected power removed remains charge from system. Prepared compressor for process tube and brazed in new process tube and filter drier. Pressure tested system and used leak detector at all joints found no leaks. Placed vacuum pump on unit and pulled vacuum on system. Recharged refrigerator to 4.5 oz of r134a inform3d customer to let unit run 24 hours before using and if unit is still not cooling properly compressor most likely will need replaced.W11393142 is compressor. ; dspstn on spec-tagged invntry: 1 W10843121 DRIER NON-UV , used 1 Af1200 ( Process tube) from stock"

Near Robinson Way, Troy, OH 45373
John N.

John N.

WASHER MAYTAG MVWB835DW4 Customer has 5 yr Best Buy warranty and gave that information to the Maytag CSR.

Near Saybrook Ct, Troy, OH 45373
John N.

John N.

BELLA KITCHENAID KRFC604FSS03 "Per testing the unit needs a filter drier installed and leak checked using nitrogen. Also, ordering fresh food evaporator, talking to (Daniel) stating that it sounds as if the sealed system is sucking air in. Evaporator (W11291123) is on factory Back order if needed. Going forward with order to install filter drier and leak check with nitrogen. ; ordrng 1 102SEALED (SEALED SYSTEM KIT) and 1 NITROGEN-SEETERRY (LEAK CHECK) and 1 W10843121 (filter dryer)"

Near Robinson Way, Troy, OH 45373
Jonathan  L.

Jonathan L.

REFRIGERATOR WHIRLPOOL GX5FHDXVB00 "Unit temperatures are good. When ice maker fills with water valve sounds bad ice maker does get water and water is leaking thru ice tray. Valve and ice maker need replaced. Quoted customer. ; ordrng 1 WP67003753 (Water inlet valve), used 1 Wpw10190965 ( Icemake4) from stock"

Near Eldean Rd, Troy, OH 45373
John N.

John N.

REFRIGERATOR KITCHENAID KRMF706ESS01 "Per testing with techline on the previous visit replaced the User Interface control board, ran test 4 section 4 to check for the fresh food evaporator fan running. Fan not running. Called techline (Andrew) and discussed previous attempts at repair and that I had mentioned to the previous techline person that I had seen a black/burnt spot in the refrigerator harness to the evaporator fan motor. Andrew documented and stated that there is no repair for that issue and that the unit is considered non-repairable. Explained to the customer that the unit is it of warranty and that they ware welcome to call techline to discuss possible concessions. Wp PAD"

Near Heatherstone Dr, Troy, OH 45373
John N.

John N.

DRYER WHIRLPOOL WED4815EW1 "Per testing the unit in heated and air dry cycles found te nit to be heating properly. Also, found the air flow from the ack of the unit ok but did find signs of back pressure in the vent (lint on the back of the lint screen and lint build up inside the back cover of the unit and around the blower housing. Operation of the unit checks ok. Recommended customer have the venting cleaned professionally using Dryer Vent Wizard. Wp wrn"

Near Spruce St, Troy, OH 45373
John N.

John N.

LAUNDRY WHIRLPOOL WTW8500DC3 "Per testing on previous visit replaced the main electronic control board, calibrated the unit and checked for proper operation, all operations check ok. AHS Wrn"

Near Lakeshore Dr, Troy, OH 45373
John N.

John N.

MICROWAVE WHIRLPOOL WMH53520CH2 "Per testing on previous visit replaced both switch interlocks and all 3 door switches. Checked the unit for proper operation in a couple of test cycles, operation checks ok. ; used 3 W10727360 (SWITCH) from stock"

Near Michael Dr, Troy, OH 45373
John N.

John N.

REFRIGERATOR KITCHENAID KRMF706ESS01 Installed new fresh food evaporator fan motor. Still not working. Call Techline and spoke to (JK). Per further testing recommended replacing the user interface control panel. Ordering part. Wp PAD; ordrng 1 W11330971 (ELEC CONTROL)

Near Heatherstone Dr, Troy, OH 45373
John N.

John N.

DRYER WHIRLPOOL LER5636LQO Per testing the unit has a broken belt. Unit needs belt and idler replaced. Ordering dryer maintenance kit. CPS REQUIRES AUTHORIZATION FOR REPAIR.; rqstng P&A on 1 4392065 (dryer repair kit)

Near Laurel Tree Ct, Troy, OH 45373
John N.

John N.

REFRIGERATOR KITCHENAID KRMF706ESS01 "Installed new main electronic control and checked operation of the fresh food evaporator fan motor, fan still not operating. Per further testing with techline (Sterling) found the fan motor getting voltage at the connector. Was advised of a bad fan motor. Ordering part under part warranty. ; ordrng 1 W11087438 (motor-evap)"

Near Heatherstone Dr, Troy, OH 45373
John N.

John N.

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Fresh food door has a long dent in the bottom of the door. Ordering new door under cosmetic wrn. Wp wrn; ordrng 1 LW11037738 (dor-fip)

Near Wright Cir, Troy, OH 45373
John N.

John N.

RANGE WHIRLPOOL WFE550S0HZ1 "Per testing on previous visit replaced the bad door hinge and checked for proper operation, operation checks ok. Wp wrn"

Near Fiesta Dr, Troy, OH 45373
John N.

John N.

OVEN HOTPOINT RK766002HT9 Per testing the upper oven needs a new thermostat assembly. Bottom oven needs a new bake element and possibly a new thermostat control assembly. Per Mark at DAP parts are no longer available. No further repair available.

Near Vista Ridge Dr, Troy, OH 45373
John N.

John N.

DISHWASHER AMANA ADB1400AGW3 The kick panel fastener was not in properly and the kick panel was protruding from under the door. Reinstalled the kick panel properly. Checks ok. Wp wrn

Near Honeysuckle Dr, Troy, OH 45373
John N.

John N.

REFRIGERATOR KITCHENAID KRMF706ESS01 "Installed new evaporator fan motor and checked operation, fan motor sill is not running. Ordering new main electronic control. Wp PAD; ordrng 1 WPW10675033 (cntrl-elec)"

Near Heatherstone Dr, Troy, OH 45373
John N.

John N.

DISHWASHER WHIRLPOOL WDT710PAHB1 Per further testing the vent is still holding water and when the door is opened the water from the vent is coming out on the floor. Ordering a new vent assembly and gasket. Wp wrn; ordrng 1 WP8269259 (gasket) and 1 WPW10428211 (vent asm)

Near Glendale Dr, Troy, OH 45373
John N.

John N.

REFRIGERATOR GE PWE23KSKFSS "Per testing, description of the issue and consultation with office tech support determined the issue possibly be the electronic control board. After further research on this issue recommended the customer call the manufacturer for service. No service call charged."

Near Hermosa Dr, Troy, OH 45373
John N.

John N.

REFRIGERATOR KITCHENAID KRMF706ESS01 Per testing the fresh food evaporator fan motor is not operating during normal operation or during diagnostics test. Cleared excessive frost from evaporator coil. Ordering new fresh food evaporator fan motor. Wp PAD; ordrng 1 W11087438 (motor-evap)

Near Heatherstone Dr, Troy, OH 45373
John N.

John N.

MICROWAVE WHIRLPOOL WMH53520CH2 Per customer statement that the open/close door error comes up determined the unit needs new interlocks and door switches. Ordering parts. ; ordrng 1 W10156813 (interlock) and 1 WP8206419 (interlock)

Near Michael Dr, Troy, OH 45373
John N.

John N.

DISHWASHER WHIRLPOOL WDT710PAHB1 "Per testing found the unit leaking water from the vent on the outer door panel. Raised the unit in the front and checked for proper operation and leaking in diagnostics, all operations check ok at this time. Customer will continue to observe operation. Wp wrn"

Near Glendale Dr, Troy, OH 45373
John N.

John N.

"BOTTOM MOUNT, CA" WHIRLPOOL KRMF706ESS01 "Replaced the locked up dispenser motor and tested. Dispenser motor still not working. Per further testing found the dispenser motor not getting voltage from the main electronic control. Ordering main electronic control. WAG EXT. WRN; ordrng 1 WPW10675033 (cntrl-elec), dspstn on spec-tagged invntry: 1 W11294907 ICEMAKER"

Near Lincolnshire Dr, Troy, OH 45373