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Local Reviews
for Troy, OH

A to Z Appliance Service Rated 4.8 out of 5 stars based on 49 customer reviews

Map of Troy, OH

Great job




Review of A to Z Appliance Service

Very professional


Response from A to Z Appliance Service:

Thank you for writing a quick review for us!


Map of Troy, OH

Dryer




Review of A to Z Appliance Service


Response from A to Z Appliance Service:

Thank you for giving us a rating. If we could have done something different to deliver 5-star service to you, please feel free to reach out to us and let us know.


Map of Troy, OH

knowledgable tech




Review of A to Z Appliance Service


Response from A to Z Appliance Service:

Thank you for reviewing us. If there is anything we could have done to accomplish a 5-star job, please feel free to reach out to us and let us know.


Map of Troy, OH

Great Service!




Review of A to Z Appliance Service

The servicemen were efficient and very knowledgeable. They told us what the problem was and how much it would cost to fix it. We will use A-Z again but we will never buy another Whirlpool appliance.


Response from A to Z Appliance Service:

Thank you for your review. We aim to give each customer fantastic service, and are pleased to hear that you had such a positive experience with us.


Map of Troy, OH

Ronald




Review of A to Z Appliance Service

Serviceman was on time and very friendly


Response from A to Z Appliance Service:

Thanks for the review.


Map of Troy, OH

Quick response and fair prices




Review of A to Z Appliance Service

Called on Sunday night and John was at my home on Wednesday. Had to order a part for our range and came back on Friday to finish the job. I think the price was reasonable. I will call A-Z if I need appliances repaired in the future.


Response from A to Z Appliance Service:

Thank you for taking the time to review A to Z. We are pleased to hear that your experience met all expectations.


Map of Troy, OH

Very helpful visit




Review of A to Z Appliance Service

Both techs were very polite and helpful. They showed us how to use our front loader so that it would not get unbalanced. Good to know that someone out there knows theses machines.


Response from A to Z Appliance Service:

Thank you for your review of A to Z. We are pleased to hear that your experience has met your expectations


Map of Troy, OH

Great service.




Review of A to Z Appliance Service

John was very friendly and answered all my questions.


Response from A to Z Appliance Service:

Thank you for taking time to review. Our technicians are always thrilled to hear that they were a help.


Map of Troy, OH

Great sevice




Review of A to Z Appliance Service

John came and figured out the problem and had it fixed that same day. Great personality


Response from A to Z Appliance Service:

Thank you for taking time to write a review. John is a valuable team member who always aims to get the job done efficiently.


Map of Troy, OH

still issues




Review of A to Z Appliance Service

after 4 trips there is still issue with icemaker.. does not shut off properly when ice container is full, resulting in ice going everywhere when door is opened!!


Timely Service




Review of A to Z Appliance Service

Called before to confirm appointment time. Arrived on time. Great communications. Nice technician solved an annoying problem fast.


Response from A to Z Appliance Service:

Thank you very much for the review. We appreciate it.


Good Service




Review of A to Z Appliance Service

I got calls when he would show up. He checked out the issue and told me what had to be done to fix the problem. Was not at the house a real long time and was working the whole time.


Very courteous and knowledgeable




Review of A to Z Appliance Service

On time and thoroughly enjoyed


Very pleased with our sevice




Review of A to Z Appliance Service


Great Service




Review of A to Z Appliance Service

Repairman arrived when scheduled, was very knowledgeable with our washing machine and had it up and running in a very short time.


Trustworthy and Reliable




Review of A to Z Appliance Service

Great service. Very dependable. Seemed a little pricey when considering the labor cost on top of the of the service call charge. But... I am confident that the right replacement was made the right way. 4 hour service window. Tech did not carry needed part resulting in 2 day delay.


Great Service




Review of A to Z Appliance Service


Quick service!




Review of A to Z Appliance Service

Service call within a day and part and repair the following day. Thank you!


Ice Maker replacement




Review of A to Z Appliance Service

John did a great job replacing my ice maker quickly. He had one on his truck so we were back up and operating soon after he arrived


Good respectful service




Review of A to Z Appliance Service


Great Service




Review of A to Z Appliance Service

John didn't even have his coat unzipped and he had already fixed the refrigerator. He stayed long enough to assure it was working correctly. Very professional and courteous.


Response from A to Z Appliance Service:

That's great. John likes to be efficient. Thank you for the review.


Awesome service!




Review of A to Z Appliance Service

Everything about this service experience was flawless - speaking with the agent on the phone, length of time to service appointment, being able to track when the tech (John) would arrive, his knowledge & courtesy, and yes, even the price! I will only use A to Z for service, and have recommended them to others!


Response from A to Z Appliance Service:

Great and Thank you. We really appreciate you taking the time to leave this review. We like the job John does for us and we appreciate customers taking the time to recognize our techs.


Thanks!!




Review of A to Z Appliance Service


Response from A to Z Appliance Service:

Thank you


Head of household




Review of A to Z Appliance Service

The man that you sent was knowledgeable, courteous and explained why my washer sounded so bad.


Response from A to Z Appliance Service:

That is great to hear. Thank you for taking the time to leave this review.


Dryer Repair - Great Service




Review of A to Z Appliance Service

Fantastic!!!


Response from A to Z Appliance Service:

Thank you very much for the review


Excellent service, intelligent, kind and informative




Review of A to Z Appliance Service

Awesome experience considering fridge is new and has broken 4 times now.


Fantastic Service!




Review of A to Z Appliance Service

John went out of his way to solve the problem with our new refrigerator. John was very respectful and polite. The fridge is now working great thanks to his quick resolution of the issue. My wife Janet and I are very grateful.


Great SERVICE




Review of A to Z Appliance Service


Response from A to Z Appliance Service:

Thank you


jonathan@atoz1.com

jonathan@atoz1.com

REFRIG SAMSUNG RF4267HARS Ice maker was clogged when examining. Removed ice and tested ice maker. Informed customer ice maker is have harvest problems and caused it to clogged ice maker needs replaced. Repair was approved by customer. ; ordrng 1 DA97-07365G (Ice maker)

Near Jean Cir, Troy, OH 45373
jonathan@atoz1.com

jonathan@atoz1.com

RANGE WHIRLPOOL WFE770H0FZ2 Terminal block I is melted. And cord is bad. Please order part. ; ordrng 1 WPW10245259 (Block)

Near Windmere Dr, Troy, OH 45373
jonathan@atoz1.com

jonathan@atoz1.com

N/A N/A WRX988SIBM03 Removed power disassembled freezer. Most of the frost from previous visit disappeared. Pulled unit out found filter drier leaking at lock ring connector. Evacuation of system was done and new filter drier was welded on. Pumped system down. And recharged system to specs. Installed new fan motor and harness assembly reassembled freezer. Informed customer it will take 24 hours to reach proper temperature ; used 1 WPW10143759 from stock

Near Rosewood Creek Dr, Troy, OH 45373
jonathan@atoz1.com

jonathan@atoz1.com

LAUNDRY WHIRLPOOL MEDB955FC1 "Removed debris from lint housing. Tested dryer operation is ok. Advised customer to make sure lint trap is cleaned and in place before operating unit. ; (created new UIS, deleted prior attachment to UisID 83059)"

Near Fiesta Dr, Troy, OH 45373
jonathan@atoz1.com

jonathan@atoz1.com

REFRIGERATOR WHIRLPOOL WRX735SDHV00 Put unit into diagnostics tested all sensors and air baffle. Used meter on fresh food thermistor it checks fine informed customer

Near Piqua-Troy Rd, Troy, OH 45373
jonathan@atoz1.com

jonathan@atoz1.com

REFRIG SAMSUNG RF28HDEDTS/02 "1qqUnit was powered off upon arrival. All error codes are erased. Did explain to customer that the main issue is defrost thermistor but cannot tell at this time. Did quote customer for thermistor labor 98.75 da32-00011c 15.90 plus tax. Customer is going to monitor operation and call back if problem happens again. Prior 90; (created new UIS, deleted prior attachment to UisID 80471)"

Near Grant St, Troy, OH 45373
jonathan@atoz1.com

jonathan@atoz1.com

N/A N/A WRX988SIBM03 Freezer evap cover is frosted over and fan motor is hitting the frost. Put unit into diagnostics tested defrost system in diagnostics bi metal was open. Please order part for customer ; ordrng 1 W11032800 (Fan motor)

Near Rosewood Creek Dr, Troy, OH 45373
jonathan@atoz1.com

jonathan@atoz1.com

REFRIGERATOR WHIRLPOOL WRX735SDHV00 Ice maker had power but would not move ice maker needs replaced. Installed new ice maker rewired. Ice maker filled with water customer should have ice in 24 hours ; used 1 W10882923 from stock

Near Troy Urbana Rd, Troy, OH 45373
jonathan@atoz1.com

jonathan@atoz1.com

WASHER ROPER RTW4516FW2 Installed new board recalibrated and tested water valve worked only hot water. Water did not always get power on last visit. Installed new water valve recalibrated tested washer again working properly ; used 1 W11210459 from stock

Near Brookview Rd, Troy, OH 45373
jonathan@atoz1.com

jonathan@atoz1.com

WASHER ROPER RTW4516FW2 Installed new board recalibrated and tested water valve worked only hot water. Water did not always get power on last visit. Installed new water valve recalibrated tested washer again working properly ; used 1 W11210459 from stock

Near Brookview Rd, Troy, OH 45373
jonathan@atoz1.com

jonathan@atoz1.com

WASHER WHIRLPOOL WTW8500DC5 Lifted wash plate as much as possible and removed shoe strings. Ran washer thru auto test cycle.

Near Rosecrest Dr, Troy, OH 45373
jonathan@atoz1.com

jonathan@atoz1.com

WASHERIIOO6I99U7 ROPER RTW4516FW2 Unit had no error codes fills with water then stops then will not refill water valves are clean but not energizing to fill please order main control for customer ; ordrng 1 W11170318 (Control)

Near Brookview Rd, Troy, OH 45373
jonathan@atoz1.com

jonathan@atoz1.com

DRYER KENMORE 110.696228 "Pulled dryer out used meter found proper power at terminal block. Removed back cover used meter found bad hi limit cut off. Also removed heating element and inspected visually. Showed customer where heater plate was cracked and recommended replacing. Customer approved repair. Used shop vac cleaned dryer for customer. Installed new element and thermostat kit and rewired tested dryer with customer and recommended to customer to replace dryer vent ; used 1 279816, and 1 279838 from stock"

Near Lakeshore Dr, Troy, OH 45373
jonathan@atoz1.com

jonathan@atoz1.com

REFRIGERATOR WHIRLPOOL WRF736SDAM13 7726017462 is file number given by tech support. Unit has proper power coming out main relay board. There is no power at harness that feeds condenser fan motor or compressor. Per tech support unit is not repairable. Informed customer

Near Lee Rd, Troy, OH 45373
jonathan@atoz1.com

jonathan@atoz1.com

REFRIGERATOR WHIRLPOOL WRF757SDEM01 Unplugged unit to reset and test led module. Returned power to refrigerator and lights began working informed customer led module needs replaced. Repair was approved by customer. Removed power and back plate of board compartment. Installed and rewired new led module. Returned power to unit lights are working showed customer.

Near Hawks Nest Dr, Troy, OH 45373
jonathan@atoz1.com

jonathan@atoz1.com

WASHER SAMSUNG WA400PJHDWR/AA Unit had water standing in basket upon arrival. Put washer on spin only. Drain pump should have started it did not. Leaned washer back against wall found wires ripped out of drain pump connection. Called customer and informed repair was approved. Repaired wires going to drain pump and tested for proper operation. Called customer to inform unit operation is ok. Customer tax exempt number if needed is ein82-2508931

Near Stonyridge Ave, Troy, OH 45373
jonathan@atoz1.com

jonathan@atoz1.com

WASHER WHIRLPOOL WTW8540BW Drain pump has power does not always run. Drain pump needs replaced. Installed new drain pump had noe leaks. Ran auto test operation ok.

Near Lincolnshire Dr, Troy, OH 45373
jonathan@atoz1.com

jonathan@atoz1.com

REFRIGERATOR WHIRLPOOL KRFF305ESS02 Removed power pulled unit out removed compartment cover. Installed new water valve. Reattached water lines. Opened freezer door Installed new ice maker. Ice maker filled with water customer should have ice in was 24 hours.

Near Hillcrest Dr, Troy, OH 45373
Jeremy F.

Jeremy F.

WASHER WHIRLPOOL WTW4950XW3 "Checked for error codes, found basket speed fault, ran test, found bearings not allowing basket to get to speed, also found shifter not shifting into spin, needs gear case, and shifter replaced, gear case W11035747, shifter WPW10006355, customer does not want to repair at this time."

Near Walnut Ridge Dr, Troy, OH 45373
Daniel  L.

Daniel L.

DRYER WHIRLPOOL WED94HEAW0 DRUM IS OUT OF ROUND CAUSING EXCESS VIBRATION DRUM NEEDS REPLACED. Drum W10541657 296.20 labor 98.75 service call 90 tax 33.95 total 518.90Customer will call if repair is wanted.

Near Carrousel Dr, Troy, OH 45373
John N.

John N.

DRYER ROPER RED4516FW0 START SWITCH LOCKING ARM WAS BAD. INSTALLED NEW START TESTED OPERATION.

Near Patton St, Troy, OH 45373
John N.

John N.

REFRIGERATOR KITCHENAID KRMF706ESS01 Dispenser motor was leaking and frost was on bottom of ice bucket. Cleaned motor and frost sealed motor and reassembled.

Near E Staunton Rd, Troy, OH 45373
John N.

John N.

REFRIGERATOR WHIRLPOOL KRFF305ESS02 per testing water valve and ice maker need replaced. ; ordrng 1 W10884390 (icemaker) and 1 WPW10420083 (valve)

Near Hillcrest Dr, Troy, OH 45373
John N.

John N.

LAUNDRY WHIRLPOOL WTW8500DC5 PLACED WASHER INTO DIAGNOSTICS HAD LONG FILL ERROR. INSTALLED NEW WATER VALVE RECALIBRATED WASHER AND DID AUTO TEST CYCLE. OPERATION IS OK. ; used 1 W11165546 (VALVE) from stock

Near N Children's Home Rd, Troy, OH 45373
John N.

John N.

REFRIG FRIGIDAIRE FRS6R5EMB0 Examined all water lines on refrigerator. Had customer get water out of dispenser and visually checked water lines on back of unit. Found no water leaks on refrigerator. Also cycled ice maker and had no leaks. Filled defrost drain with water and water came out of drain tube into drain pan. Explained to customer supply line to refrigerator is leaking. Customers recommended to have plumber fix leaking water supply valve and water line.

Near N Rd, Troy, OH 45373
John N.

John N.

DRYER MAYTAG MEDB835DW4 REMOVED POWER. REMOVED TOP AND FRONT PANELS. INSTALLED NEW FRONT PANEL. TESTED OPERATION

Near N Dorset Rd, Troy, OH 45373
John N.

John N.

STOVE SAMSUNG NE59J7630SS/AA REMOVED POWER PULLED UNIT OUT. REMOVED BACK COVER. INSTALLED NEW THERMOSTAT REWIRED AND PLACED BACK COVER BACK ON. PLUGGED RANGE IN. CONTROL CAME ON. TESTED OVEN. DOOR UNLOCKED AND OVEN PREHEATED PROPERLY.

Near Twin Lakes Dr, Troy, OH 45373
John N.

John N.

WASHER MAYTAG MHW5630HW0 RAN WASHER THRU DIAGNOSTICS HAD ERROR CODE FOR LOAD UNBALANCED. EXPLAINED TO CUSTOMER MANUFACTURERS RECOMMENDATIONS FOR LOAD AND SOAP USAGE. UNIT RAN THROUGH DIAGNOSTICS CYCLE TEST OPERATION CHECKED OK.

Near Woodcliffe Dr, Troy, OH 45373
John N.

John N.

REFRIGERATOR WHIRLPOOL WRV986FDEM01 Removed door front. Reassembled new drawer and placed onto unit. Tested showed customer

Near OH-202, Troy, OH 45373
John N.

John N.

WASHER WHIRLPOOL WTW8500DC5 PUT WASHER INTO DIAGNOSTICS HAD ERROR F3E2. TESTED WATER VALVE VALVE HAD POWER AND WATER BUT NO WATER WAS GETTING INTO UNIT. REMOVED POWER INSTALLED NEW WATER VALVE. RECALIBRATED WASHER RAN UNIT THRU DIAGNOSTICS TESTING. OPERATION IS NOW OK. ; used 1 W11165546 (VALVE) from stock

Near Shaggy Bark Rd, Troy, OH 45373
John N.

John N.

STOVE SAMSUNG NE59J7630SS/AA CUSTOMER STATED DURING SELF CLEAN UNIT SHUT OFF AND DOOR IS LOCKED. REMOVED POWER FROM STOVE AND REMOVED BACK PANEL. USED METER AND FOUND THAT OVEN SAFTEY THERMOSTAT HAS WENT BAD. ; ordrng 1 DE47-20037A (THERMOSTAT )

Near Twin Lakes Dr, Troy, OH 45373
John N.

John N.

WASHER SAMSUNG WF363BTBEUFA2 RAN UNIT IN DIAGNOSTICS FOUND BASKET AND REAR OUTER TUB NEED REPLACED. OUTER TUB DC97-17243A 260.30INNER BASKET DC97-15871D 380.00LABOR 325 TAX 67.57 TOTAL 1032.87CUSTOMER IS ONLY PAYING SERVICE CALL TODAY AND WILL CALL IF REPAIR IS WANTED

Near Walnut Ridge Dr, Troy, OH 45373
John N.

John N.

REFRIGERATOR WHIRLPOOL WRS588FIHV00 Customer had removed product from door prior to arrival. Removed old door and installed new door and nameplate. Adjusted doors so they were lined up. Showed customer new door on unit.

Near Fieldstone Ct, Troy, OH 45373
Daniel  L.

Daniel L.

BELLA KITCHENAID KRFC704FSS00 "35 watts. .35 amps.File#-7725752610Isolated heat loop, pressure is good, isolated condenser, pressure checks ok, when isolating RC in test 40 step 4, we would loose pressure, no soap bubbles found on evap, diagnosed with techline leak in high side at cap tube. Sent to product review."

Near E Peterson Rd, Troy, OH 45373
John N.

John N.

WASHER WHIRLPOOL WTW5000DW1 PUT WASHER INTO DIAGNOSTICS NO ERROR CODES. CHECKED UNIT IN DIAGNOSTIC TEST MODE OPERATION WAS OK. RECALIBRATED WASHER AND TESTED WASHER AGAIN OPERATION CHECKED OK. ALSO RECOMMENDED CLEANING CYCLE TO CUSTOMER

Near Forrest Ln, Troy, OH 45373
John N.

John N.

REFRIGERATOR WHIRLPOOL GZ25FSRXYY2 "Per testing according to SP W10632338 found the defrost drain grommet clogged causing water to back up into the freezer floor and leak out. Replaced the defrost drain grommet with a new p-trap drain tube. Cleared ice from defrost drain and checked for proper drainage, operation checks ok. S code S38253 for part only.; used 1 W10619951 (P-TRAP) from stock"

Near W Race St, Troy, OH 45373
John N.

John N.

REFRIG FRIGIDAIRE FRS6L9EFSS0 Per testing found the water fill tube for the icemaker is cracked and leaking. Ordering new fill tube assembly.; ordrng 1 241796407 (tube-water fill)

Near Peters Rd, Troy, OH 45373
John N.

John N.

LAUNDRY MAYTAG MVWX655DW1 Per testing the basket drive hub is stripped out not allowing the unit to spin properly. Ordering part. ; ordrng 1 W10528947 (drive hub kit)

Near Governors Rd, Troy, OH 45373
John N.

John N.

WASHER MAYTAG MVWX655DW1 "Ran the unit with a load in a cold water cycle thru the agitation cycle to check for the noise the customer stated that it was making. Made adjustment to the cam assembly and checked for proper operation, operation checks ok."

Near King Richard Ct, Troy, OH 45373
John N.

John N.

DRYER WHIRLPOOL MGDB835DW4 "Per testing found the connector to one of the ignitor solenoids was not connected. Reconnected the solenoid wiring harness and checked for proper operation, operation checks ok. Switched direction of the dryer door. Operation checks ok. Wp wrn"

Near Kerr Rd, Troy, OH 45373