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Local Reviews
for Middletown, OH
Powered by Fluid LOCALGreat Service
Terri - Middletown, OH
Mark was awesome. He went right to work as soon as he entered my home. He did a good job! Thank you so much!
Response from A to Z Appliance Service:
Thank you for writing a review!
Great
Janice - Middletown, OH
Very nice young man knew what to do and fixed the problem thank u
Response from A to Z Appliance Service:
Thank you for writing a review!
Great service
Edward - Middletown, OH
On time knowledable
Response from A to Z Appliance Service:
Thank you for writing a review!
Great service!
Amanda - Middletown, OH
Mark did a great job coming out, figuring out the problem, then fixing the problem. Would recommend him coming out the next time we have an issue 🙂
Response from A to Z Appliance Service:
Thank you for writing a review! Mark is a vital part of our team.
Great Service
Chris - Middletown, OH
Response from A to Z Appliance Service:
Thank you for writing a review!
Efficient, helpful, pleasant and courteous
Thomas - Middletown, OH
Mark was on time, took time to troubleshoot our problem, and was very courteous
Response from A to Z Appliance Service:
Thank you for writing a review! Mark is a vital part of our team!
Great
Sheryl - Middletown, OH
He was very good. He listens to what you say. Very professional, no issues at all.
Response from A to Z Appliance Service:
Thank you for giving us your feedback!
Temp. Didsplay
Myron - Middletown, OH
Mike
Response from A to Z Appliance Service:
Thank you for writing a review! We are sorry to hear you did not receive 5-star service. I will run this by my tech manager as each customers feedback is very important to us and does not get overlooked. If there was anything we could have done to better serve you, please feel free to reach out to our office and let us know.
good ervice
Xiaoli - Middletown, OH
The technician is nice, the only thing is it came later than the original scheduled period. That would be my only complain.
Response from A to Z Appliance Service:
Thank you for writing a review! We do apologize for any inconvenience that may have been caused due to the set back. We are glad to hear your experience was positive otherwise.
Great Experience
Gwendolyn - Middletown, OH
Response from A to Z Appliance Service:
Thanks!
Dishwasher Repair
Derrick - Middletown, OH
Mark was on time and took care of the faulty dishwasher in a timely manner. Very courteous.
Response from A to Z Appliance Service:
Thank you for reviewing. Mark is a valuable part of the A to z team and we appreciate your remarks.
Great service
Peggy - Middletown, OH
Very clean, obviously informed on the machine. Not condescending to older people
Response from A to Z Appliance Service:
Thank you very much for the review.
Great service
Susan - Middletown, OH
He was right on time and very knowledgeable!!
great service
Kerry - Middletown, OH
Great service
Paul - Middletown, OH
Showed up on time and diagnosed our washer. Unfortunately it wasn’t worth fixing.
Sally
Sally - Middletown, OH
Anthony was efficient and helpful. Very polite thank you Anthony
Response from A to Z Appliance Service:
Thank you very much for taking the time to leave this review
Great Service - Great Diagnosis of Problem/Solution
Wayne - Middletown, OH
Warranty issue on a basically new appliance - solution was acceptable up to this point...
Great service
James - Middletown, OH
Very quick and courteous.
Response from A to Z Appliance Service:
Thank you
Ice Maker
Jack - Middletown, OH
The technicians from A to Z were knowledgeable and professional. I would highly recommend their service.
Response from A to Z Appliance Service:
Thank you very much
Great Service
Jack - Middletown, OH
He has been very professional. I am concerned that all his good work and efforts will not fix our ice maker, it certainly will not be because of his workmanship. Kitchen Aid should step up and replace the unit.
Response from A to Z Appliance Service:
Thank you very much for this review. Our staff and especially the tech appreciates you taking the time to do this.
Everything was great zero issues
Kevin - Middletown, OH
Everything was great on time very nice very knowledgeable no issues at all very nice young man
Response from A to Z Appliance Service:
Thank you for the review
Great Service
Terrance - Middletown, OH
On time, Professional
Response from A to Z Appliance Service:
Thank you very much for the review
Adam
Danner - Middletown, OH
The technician was on time and fixed my problem swiftly. Real good experience, would recommend A to Z for any of your repair needs.
Mark B.
REFRIGERATOR MAYTAG MSC21C6MFZ00 "Replaced freezer side door, while replacing door, found fastener screw for door handle is damaged not allowing it to attach to door, ordering to repair.; ordrng 1 W10879677 (handle)"
Mark B.
WASHER MAYTAG MVWB835DW4 "Complaint of washer caught fire underneath, confirmed complaint, found motor and stator and tub all melted, took pics, called safety team, safety is going to contact customer for resolution, file number: 7727444555"
Mark B.
MICRO/CONV KENMORE KEMS308SSS05 "Complaint of microwave turntable not turning, confirmed complaint, quoted part: W10911403for removal from wall, custome has own part, wants to go through with repair, attempted to remove cabinet from wall, unable to by myself, would need second tech to remove from cabinetry, additional labor. Rescheduled for second tech."
Jake S.
DRYER WHIRLPOOL CED9050AW0 "Found unit motor vibrating loudly, needs replaced with fan and mount. Repair pending manager approval.; ordrng 1 W11234001 (motor-drve) and 1 WP660658 (motor clamp) and 1 WPW10349492 (wheel)"
Mark B.
DRYER LG DLEX5101V Replaced heating tube and element..ran and tested working properly at this time..
Mark B.
27' VMAX TOP LOA WHIRLPOOL WTW8500DC0 "Complaint of lid not latching, error code appearing, confirmed complaint, found lid latch is registering locked while open. Also lid is damaged, needs replaced, ordering parts to repair.; rqstng P&A on 1 W10861642 (latch) and 1 W11102314 (lid)"
Mark B.
DRYER LG DLEX5101V "Complaint of dryer not heating, confirmed complaint, tested heater, found heater ohming ou of range according to tech sheet. Also fed high limit thermostats blown, unit needs new element and thermostats, quoted parts: heater assembly: 5301EL1001H,, labor ; ordrng 1 5301EL1001H (HEATER ASSEMBLY)"
Mark B.
WASHER WHIRLPOOL MVWB835DW4 "Washer not filling ..checked error code f3e2 f0e3 fae1..tested inlet valve cold side not working..replaced fill valve..checked unit over oil leaking from gear case..we tested new valve working properly...; ordrng 1 W10811956 (drum assy), used 1 W11165546 (VALVE) from stock"
Mark B.
GAS STOVE WHIRLPOOL KSGG700ESS1 "Complaint of burner knob not turning correctly, confirmed complaint, found manifold is slightly bent, causing knobs to turn incorrectly, ordering part to repair.; ordrng 1 W10826727 (manifold)"
Mark B.
RANGE WHIRLPOOL WFE505W0HW1 "Complaint of scratches on cooktop after using cooktop for the first time, confirmed complaint, ordering cooktop to repair.; ordrng 1 W11175877 (cooktop)"
Mark B.
WASHER AMANA NTW4516FW3 "Complaint of unit not spinning out completely, found error codes: F8E1, ran unit through diagnostic test cycle, fill is normal, agitate is normal, drain is normal, spin is normal. Checked unit over, found small amount of oil coming from gearcase, needs replaced, ordering part.; ordrng 1 W11255272 (gearcase)"
Mark B.
DISHWASHER MAYTAG MDB7749SBQ2 "Complaint of wheels continuously falling off of bottom rack, confirmed complaint, replaced two roller assemblies, unit needs one more, ordering to finish repair.; ordrng 1 W10195416V (dish rack wheel)"
Mark B.
RANGE JENN-AIR JES1750FS1 "Complaint of unit not heating correctly, and downdraft venting through front of unit. Advised downdraft issue would be installation issue and customer would need to contact installation company to correct venting. Checked for error codes, none found, tested unit, unit preheated to 350 in about 17 mins, directly after preheat, temps on bottom of oven were testing at about 465 temps on middle rack were ~370, and temps directly beside sensor were 350. According to diagnostic menu, sensor was registering at 350 degrees. Unit is heating normally, advised of temperature offset options, advised of air flow in oven cavity, adjusted temperature offset by 10 degrees per customer request, all functions are testing normal at this time, all checks ok."
Mark B.
WASHER WHIRLPOOL WTW5000DW2 "Complaint of unit not draining correctly, confirmed complaint, found control board not responding correctly, needs replaced. Ordering to repair.; ordrng 1 W11116590 (cntrl-elec)"
Mark B.
WASHER MAYTAG MVWX655DW1 "Complaint of unit not draining, Found error code for long drain, tested drain pump, pump activates, but does not drain, checked unit over, found debris stuck between tub and drain pump, cleared debris, recalibrated unit, tested unit, unit filled and drained normally, agitated and spun normally, all checks ok."
Mark B.
REFRIGERATOR MAYTAG MSC21C6MFZ00 "Upon arrival opened new door, found damage on corner of new door, reordering to repair.; ordrng 1 LW10839911 (dor-fip)"
Mark B.
DISHWASHER WHIRLPOOL WDT970SAHV0 "Replaced pivot and stop, all functions normal, all checks ok."
Jake S.
DRYER WHIRLPOOL CED9050AW0 "Found unit running loud due to bad pulley and rollers, need replaced. Advised due to rust motor could be noisy as well, may need replaced. Emailing invoice to general manager.; ordrng 1 4392067 (dryer repair kit) and 1 WPW10344192 (pulley-idr) and 1 WPW10349492 (wheel)"
Jake S.
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 "Found door handles screws on freezer loose, tightened and tested unit, checks ok."
Jake S.
FREEZER WHIRLPOOL WRF535SWHZ02 "Found freezer frosting due to door not sealing. Checked and found lower drawer out of alignment causing door to stick open. Cleared ice, aligned drawer and tested unit, checks ok."
Mark B.
OVEN KITCHENAID KOSE500ESS02 "Called techline, techline advised issue could be from electrical interference from wireless house alarms or lighting fixtures, or any other line noise coming into unit from power line, advised only thing left to do is to replace wiring harness, but no guarantee this would solve issue, recommended to have an electrician check on house lines to check for any electrical interference. File number: 7726904163Quoted wiring harness: W11136132 customer to decide on repair.Console installed was wrong style for unit, reordering correct style.; ordrng 1 W11093241 (panl-cntrl)"
Mark B.
WASHER MAYTAG MVWC465HW2 "Complaint of unit shaking during spin cycle, checked for errors, found none, tested unit, found front left spring is weak, basket is not springing back into place correctly, needs replaced ,ordering to repair.; ordrng 1 W11159470 (suspension)"
Mark B.
WASHER MAYTAG MVWB855DC3 "While attempting to replace gearcase, basket would not release from gearshaft, unit will need tub rebuild to repair. Ordering parts for repair.; ordrng 1 W10512164 (tub-outer) and 1 W10597575 (filter) and 1 W10743982 (screw) and 1 W10811960 (spin basket) and 1 W10909670 (nut-spaner) and 2 WP8533928 (screw)s and 1 WPW10297450 (cover) and 1 WPW10325894 (heater)"
Mark B.
OVEN KITCHENAID KOSE500ESS02 "Installed console, tested unit, unit preheated to 350 in about 10-12 minutes, while letting unit sit at 350, power did turn off but unit did not come back on for about 5 minutes. Unit is too hot to pull out of wall to test connections at this time, rescheduling to diagnose.; schdld next appmnt for 2/6 THU 8-12"
Mark B.
RANGE WHIRLPOOL WFE525S0HV1 "Complaint of bezel of oven door coming loose, confirmed complaint, door needs new front glass to correct issue, contacted safety team to report, safety team gave authorization for repair: WOOCQ00WPL1; ordrng 1 W11247684 (glass-door)"
Mark B.
DISHWASHER WHIRLPOOL WDT970SAHV0 "Complaint of stop for upper track falls off during cycles, also missing arm from upper dish rack. Confirmed complaints, called whirlpool to see about coverage, also gave authorization for this repair: WOOCSOOAPL1; ordrng 4 WPW10082853 (pivot-tine)s and 1 WPW10508950 (stop)"
Mark B.
WASHER MAYTAG MVWC465HW2 "Replaced gearcase and basket, recalibrated unit, tested unit, all functions test normal, all checks ok."
Mark B.
WASHER MAYTAG MVWB855DC3 "Replaced washplate, tested unit, washplate is now secure on gearshaft, but extra noise is also coming from gearcase itself needs replaced, ordering to repair.; ordrng 1 W10811956 (GEARCASE)"
Mark B.
DISHWASHER WHIRLPOOL WDF520PADM7 "Replaced door vent, seal is now flush to prevent moisture from getting inside door panel, advised some moisture may still come through vent because of steam while dishes are drying, all functions test normal, all checks ok."
Mark B.
REFRIGERATOR WHIRLPOOL WRB322DMBW00 "Replaced ice maker, ice maker started cycling normally, called for water, water filled normally, all functions test normal, customer to observe ice production, all checks ok."
Mark B.
WASHER MAYTAG MVWB855DC3 "Complaint of noise during cycles, checked for error codes, found F0E3, tested unit, valves are normal, recirculating pump is normal, drain pump is normal, found washplate teeth are slightly worn, causing wash plate to skip occasionally making extra noise, ordering new washplate to repair.; ordrng 1 W10902814 (washplate)"
Mark B.
OVEN AMANA AER6303MFB2 "Replaced control board, tested unit, bake and broil are both heating normally, all cooktop functions are normal, all functions normal, all checks ok."
Mark B.
WASHER WHIRLPOOL WTW4816FW2 "Replaced agitator, tested unit, unit is agitating normally, all checks ok."
Mark B.
REFRIGERATOR WHIRLPOOL WRB322DMBW00 "Complaint of unit not making ice, confirmed complaint, tested ice maker, ice maker is cycling continuously, not calling for water, ice maker needs replaced, ordering to repair.; ordrng 1 W10884390 (icemaker)"
Mark B.
DISHWASHER WHIRLPOOL WDF520PADM7 "Complaint of water dripping from upper section of door, confirmed complaint, found seal for vent assembly is faulty, needs new assembly, ordering to repair.; ordrng 1 WP8269259 (gasket) and 1 WPW10329609 (vent)"
Mark B.
WASHER WHIRLPOOL WTW4816FW2 "Complaint of agitator came apart while washing, confirmed complaint, agitator bolt came loose, agitator assembly came apart and is missing some pieces, ordering to repair.; ordrng 1 WP3951744 (agitator)"
Jake S.
REFRIGERATOR WHIRLPOOL WRX735SDHB01 "Found unit now operating properly but for first two weeks of operation unit was making loud buzzing confirmed by customer recording. Determined noise must have been evap fan as it revved up when door closed, tested fan and found no noise now, no blockage nearby or ice buildup. Advised issue was probably initial ice buildup that defrosted and unit is not operating properly, checks ok."
Mark B.
WASHER MAYTAG MVWB765FW3 "Replaced lid, tested unit, latch is locking correctly, all checks ok."
Mark B.
OVEN AMANA AER6303MFB2 "Customer complaint of unit not working, error code appearing, confirmed complaint, ordering control board to repair.; ordrng 1 W11297545 (cntrl-elec)"
Mark B.
ICEMAKER WHIRLPOOL WRX986SIHZ00 "Replaced defrost sensor assembly, tested unit, all functions test normal at this time, all checks ok."