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Local Reviews
for Middletown, OH
Powered by Fluid LOCALGreat Experience
Gwendolyn - Middletown, OH
Response from A to Z Appliance Service:
Thanks!
Dishwasher Repair
Derrick - Middletown, OH
Mark was on time and took care of the faulty dishwasher in a timely manner. Very courteous.
Response from A to Z Appliance Service:
Thank you for reviewing. Mark is a valuable part of the A to z team and we appreciate your remarks.
Great service
Peggy - Middletown, OH
Very clean, obviously informed on the machine. Not condescending to older people
Response from A to Z Appliance Service:
Thank you very much for the review.
Great service
Susan - Middletown, OH
He was right on time and very knowledgeable!!
great service
Kerry - Middletown, OH
Great service
Paul - Middletown, OH
Showed up on time and diagnosed our washer. Unfortunately it wasn’t worth fixing.
Sally
Sally - Middletown, OH
Anthony was efficient and helpful. Very polite thank you Anthony
Response from A to Z Appliance Service:
Thank you very much for taking the time to leave this review
Great Service - Great Diagnosis of Problem/Solution
Wayne - Middletown, OH
Warranty issue on a basically new appliance - solution was acceptable up to this point...
Great service
James - Middletown, OH
Very quick and courteous.
Response from A to Z Appliance Service:
Thank you
Ice Maker
Jack - Middletown, OH
The technicians from A to Z were knowledgeable and professional. I would highly recommend their service.
Response from A to Z Appliance Service:
Thank you very much
Great Service
Jack - Middletown, OH
He has been very professional. I am concerned that all his good work and efforts will not fix our ice maker, it certainly will not be because of his workmanship. Kitchen Aid should step up and replace the unit.
Response from A to Z Appliance Service:
Thank you very much for this review. Our staff and especially the tech appreciates you taking the time to do this.
Everything was great zero issues
Kevin - Middletown, OH
Everything was great on time very nice very knowledgeable no issues at all very nice young man
Response from A to Z Appliance Service:
Thank you for the review
Great Service
Terrance - Middletown, OH
On time, Professional
Response from A to Z Appliance Service:
Thank you very much for the review
Adam
Danner - Middletown, OH
The technician was on time and fixed my problem swiftly. Real good experience, would recommend A to Z for any of your repair needs.
Mark B.
WASHER MAYTAG MVWC465HW2 "Complaint of unit not completing cycle correctly at all times, unit skipped rinse cycle and did not spin clothes out correctly. Checked error codes, found none, checked underneath, all connections are secure, no oil or water leaks, tested unit through quick diagnostic cycle, manually tested high speed spin, found while in high speed spin basket is hitting sides of unit too hard, found springs are worn, need replaced.; ordrng 1 W11217817 (suspension)"
Mark B.
LAUNDRY WHIRLPOOL WTW8500DC5 "Complaint of unit leaking during first cycle ran, confirmed complaint, found tub is cracked allowing water to spill out of bottom of unit, ordering tub to repair, also needs new top due to interference with lid latch.; ordrng 1 W10512164 (tub-outer) and 1 W10817363 (top)"
Mark B.
REFRIGERATOR WHIRLPOOL WRS315SDHZ00 "Replaced dual water valve, turned ice maker on, ice maker automatically cycled and called for water correctly, ice maker filled correctly, customer to observe ice production, all checks ok."
Mark B.
REFRIGERATOR WHIRLPOOL WRS315SDHZ00 "Replaced ice maker, ice maker cycled normally, called for water, water valve did not activate, connection is good, needs new dual water valve.; ordrng 1 WPW10179146 (valve-inlt)"
Jake S.
DRYER WHIRLPOOL MEDC215EW1 "Replaced terminal wires and tested unit, checks ok."
Jake S.
DRYER WHIRLPOOL MEDC215EW1 "Found wiring crossed inside unit after plug replacement causing burnout, needs new terminal wiring.; ordrng 1 279318 (terminal)"
Mark B.
REFRIGERATOR WHIRLPOOL WRS315SDHZ00 "Customer states unit was purchased in 10/18, advised model number shows it was manufactured in 07/18 and sent to the store in 08/18, customer called whirlpool to see about any authorization for repair, whirlpool rep gave policy adjustment number: WMIEJ00FPL1Tested ice maker, ice maker is receiving voltage, but would not harvest when trying to force harvest cycle, would not fill when trying to force fill, unit needs new ice maker, ordering to repair.; ordrng 1 WPW10300022 (icemaker)"
Mark B.
WASHER MAYTAG MVWC415EW2 "Replaced gearcase, outer and inner tub assemblies, recalibrated unit, tested unit, no leaks, all functions are normal, all checks ok."
Mark B.
DRYER WHIRLPOOL WED92HEFC0 "Customer complaint of vent error code, checked error codes, found F4E3, F4E4, ran test mode, test is showing 117 for L1, 115 for L2, and 233 for total, air flow detection shows 0 or bad according to tech sheet, tested unit with dryer vent test kit, with vent hose attached to back of unit, card did not fall off of during air dry cycle, when vent hose was removed card fell off each time unit was tested on air dry cycle. All functions are testing normal, advised to have vents cleaned professionally, and that manufacturer recommends to use no more than four 90 degree elbows along vent path and total vent system should not be longer than 7 and 3/4ths feet according to installation instructions."
Mark B.
WASHER WHIRLPOOL WFW92HEFC0 "Complaint of error code and water remaining in dispenser after use. Checked error codes, found F08E01, F08E03, F05E02, checked drain hose, found drain hose mostly horizontal, too much shoved down into drain pipe, hose not bent correctly around rigid drain hose guide, corrected drain hose installation, checked hose between dispenser assembly and tub, nothing blocking water flow, ran unit through quick diagnostic test, both cold valves and hot water valve activated normally, unit drained and spins normally. All functions test normal, advised water remaining in dispenser drawer is normal, unit is functioning as designed. All checks ok."
Mark B.
WASHER WHIRLPOOL MVWX655DW0 "Complaint of not agitating, checked error codes, none found, ran automatic test cycle, water flowed freely through both valves, washplate does not spin correctly, spin cycle runs normally, checked underneath washplate, found washplate bolt loose, also checked teeth on washplate, teeth are starting to wear down, but are functional at this time, tightened agitator bolt down, retested agitation in manual test mode, washplate turns as normal now, advised if issue persists, would need new washplate, quoted part: W10902814 , customer to decide on repair."
Mark B.
RANGE WHIRLPOOL WFE505W0HZ1 "Complaint of burners not heating enough to boil water, oven not reaching above 315, tested incoming power at wall outlet, found ~240 VAC going between L1 and neutral, ~120 VAC between L2 and L1, ~120 VAC between L2 and neutral, advised oven would need ~240 VAC to be going between L1 and L2, advised customer to have certified electrician correct power issues at outlet."
Mark B.
REFRIGERATOR LG LMXS27626S00 "Complaint of unit not cooling, confirmed complaint, checked over unit, found no frost pattern on evaporator, compressor is running, but no cool, unit will need compressor and evaporator for repair, quoted parts: TCA38091801, ADL73762004, customer to decide on repair, or replacement."
Mark B.
N/A N/A MVWX700XW1 "Complaint of unit not washing correctly, error code appearing, checked codes, found F7E5, tested motor in both agitate and spin modes, motor is functioning normally, control is not following through cycles correctly, needs replaced, also found dampeners are weak, ordering to replace dampener springs.; ordrng 1 W10405819 (cntrl-elec) and 1 W10780051 (rod kit)"
Mark B.
WASHER MAYTAG MVWB835DW2 "Replaced lid latch assembly, cleared error codes, recalibrated and tested unit. Lid is now latching correctly, all other functions normal, all checks ok."
Terry S.
REFRIGERATOR WHIRLPOOL WRFA32SMHZ02 Unit needs power module; ordrng 1 WPW10637328 (cntrl-elec)
Mark B.
WASHER MAYTAG MVWB835DW2 "Complaint of unit not completing cycle. Checked error codes, found F5E2, tested lid latch, latch will not lock manually, checked connections, all connections secure, needs new lid latch assembly; ordrng 1 W10810403 (lid lock assy)"
Mark B.
OASIS 27' SUP CA WHIRLPOOL WTW8800YC0 "Replaced main control board, ran unit through test cycle, all functions are normal, all checks ok."
Mark B.
OASIS 27' SUP CA WHIRLPOOL WTW8800YC0 "Replaced main control board, ran unit through test cycle, all functions are normal, all checks ok."
Mark B.
OASIS 27' SUP CA WHIRLPOOL WTW8800YC0 "Complaint of unit not finishing cycle, showing UL error codes. Checked error codes, found F71(suds), ran diagnostic test cycle, all functions normal during test. Manually tested spin and agitate functions, both function normally. All valves are activating normally, tested rinse and spin, cycle did not complete correctly, no mechanical friction, needs new control.; ordrng 1 W10761635 (cntrl-elec)"
Mark B.
OVEN WHIRLPOOL WOS11EM4EB00 "Replaced thermal fuse, tested unit, unit is heating normally, all checks ok."
Mark B.
WASHER MAYTAG MVWC415EW2 "While replacing cam assembly, found oil leaking from gearcase, checked basket, basket is seized to shaft, unable to remove, will need full tub rebuild to complete repair.; rqstng P&A on 1 W10324648 (tub-outer) and 1 W10521298 (spin basket) and 1 W11035747 (gearcase) and 1 WP8533928 (screw) and 1 WPW10215093 (clean out filter)"
Mark B.
LAUNDRY MAYTAG MVWX655DW1 "Complaint of lid not latching during beginning of sensing cycle, only latches when it reaches rinse cycle. Confirmed complaint, called techline, techline advised that earlier models did latch at beginning of cycles, but after Maytag found people were breaking their lid latches while trying to add detergent during sensing and wash cycles they changed the programming so lid only latches during spin cycle. All functions on unit are normal, all checks ok."
Mark B.
OVEN WHIRLPOOL WOS11EM4EB00 "Complaint of unit not powering, confirmed complaint, checked thermal fuse, found it blown, bypassed fuse, tested unit, cooling fan is running normally, no error codes, all functions are normal besides fuse.; ordrng 1 W11025102 (fuse-thrml)"
Mark B.
MICROWAVE WHIRLPOOL WMH31017FW0 "Complaint that light socket melted and light bulb was unable to be removed completely. Found broken light bulb end still inside light bulb socket, removed this with pliers, also found some of what looks like excess mounting glue on light socket fixture, removed excess glue, tested light socket, socket is receiving a constant 120 VAC no matter what light setting it is set at. Tested at control board, board is sending voltage out incorrectly, board would need replaced to correct issue. Called safety team, safety team advised they will reach out to customer to resolve issue with customer directly. File number 7725814738"
Mark B.
SXS 25' MFD WHIRLPOOL WRS325SDHZ02 "Complaint of unit not dispensing ice, confirmed complaint, checked ice bin, found Coca Cola cam stuck in bin keeping auger from turning. Removed can, tested unit, auger motor is turning normally, dispensing normally at this time, all checks ok."
Mark B.
REFRIGERATOR WHIRLPOOL WRF767SDHV00 "Complaint of lights not all coming on, confirmed complaint, found led light in freezer is malfunctioning, causing issues with other lights as well, ordering to replace.; ordrng 1 W11205083 (module)"
Mark B.
WASHER MAYTAG MVWX655DW1 "Complaint of unit humming, not responding to inputs, found unit stuck in drain mode, reset control, tested drain pump, pump is humming, but not draining, needs replaced, quoted part: . Replaced drain pump, tested unit, all functions normal, all checks ok.; used 1 W10876600 (DRAIN PUMP) from stock"
Mark B.
WASHER MAYTAG MVWC415EW2 "Complaint of noise during cycles, confirmed complaint, found cam bolt has slipped down, causing cam to rub on cover causing noise issue, needs cam assembly replaced to correct issue.; ordrng 1 W10721967 (drive pulley)"
Mark B.
OVEN WHIRLPOOL WEE510S0FS2 "Replaced outer door glass, door is sealing properly, all checks ok."
Mark B.
REFRIGERATOR WHIRLPOOL WRF767SDHV00 "Replaced LED module, lights are now coming on correctly, all checks ok."
Mark B.
WASHER MAYTAG MVWX655DW1 "Complaint of lid lock light flashing anytime a cycle is started, then cycle does not start. Confirmed complaint, checked error codes, found F5E1, tested lid latch, latch is ohming badly, replaced latch, unit is now latching and starting cycles correctly, all checks ok.; used 1 W11307244 (LATCH) from stock"
Mark B.
KITCHEN WHIRLPOOL WDT970SAHW0 "Replaced hinges on unit, door is closing and sealing correctly, no leaks, all checks ok."
Mark B.
LAUNDRY MAYTAG MVWB835DW4 "Complaint no water coming into unit. Checked error codes, found F3E2, F8E1, tested unit, valve is not allowing water through, checked incoming water pressure, pressure is fine, tested valve, valve is ohming above range, replaced valve, tested unit, water is now flowing freely, recalibrated unit, ran through auto test cycle, all functions normal, all checks ok.; used 1 W11165546 (VALVE) from stock"
Mark B.
REFRIGERATOR KITCHENAID KRFF305ESS02 "Replaced reservoir, tested unit, water is dispensing normally, no leaks, all checks ok."
Mark B.
DRYER MAYTAG MEDX655DW1 "After replacing lint chute and rear panel tested unit and found blower fan is rubbing inside of lint chute, causing terrible noise and improper operation. Removed drum and checked inside of unit, found bulkhead is damaged and bent inward causing blower fan to be off center and rubbing against chute. Needs bulkhead and blower housing replaced.; ordrng 1 W10828905 (bulkhead) and 1 WP8577230 (housing)"
Mark B.
WASHER MAYTAG MVWC415EW2 "Replaced lid latch, tested unit, latch is now operating correctly, all other functions normal, all checks ok."
Mark B.
REFRIGERATOR WHIRLPOOL WSR57R18DM01 "Customer complaint, of unit not cooling, cooling turned off when arrived, turned cooling on, compressor came on, evap did not form frost pattern, found uv dye drier on back of unit, checked unit over for leaks, found uv ink in evap compartment, evaporator has a leak, called partner team to see if they would cover any cost of repair, partner team stated will cover parts and labor, gave authorization number: WLKKX00APL1; ordrng 1 W10858281 (evaporator)"
Mark B.
WASHER MAYTAG MVWC465HW2 "Complaint of unit not filling, just leaking water while filling, checked error codes, found F8E1, long fill. Tested unit, confirmed complaint, found crack in tub causing leak, tub needs replaced.; ordrng 1 W10371566 (tub)"
Mark B.
WASHER MAYTAG MVWB835DW0 "Customer complaint of unit not starting. Checked error codes, found F9E1 (long drain), Tested unit, found drain pump clicking, not draining water, checked for obstructions in drain line, no obstructions, needs new drain pump. Quoted part: WPW10581874 customer paid in full on 8/8/19; ordrng 1 WPW10581874 (pump-water)"