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Local Reviews
for Mason, OH

Rated 4.8 out of 5 stars based on 20 customer reviews

Map of Mason, OH

Nice and Knowledgeable Service




Joel was very professional and took care of the problem on my frig. I would have him to come back out and work on future appliance repair needs.


Map of Mason, OH

Great service!





Map of Mason, OH

Great service!




Sent an email on Tuesday eve requesting service. Had a technician at my house on Wed!


Map of Mason, OH

Super service!




Pete was great!!!!


Map of Mason, OH

On time and service well done.




Joel did a great job resolving the issue we had with the icemaker on our 2-month old Whilrpool refrigerator. He explained everything he did and why, told us to call if it happened again. He was very professional, courteous, friendly, confident, well groomed and neatly dressed.


Map of Mason, OH

Great service!!!





Map of Mason, OH

Joel did his best to solve my electrical problem.




Joel was very helpful.


Map of Mason, OH

Great Service!!





Map of Mason, OH

Wonderful customer service




Called about a warranty issue and it was immediately addressed. I was extremely pleased and grateful for their prompt response. Thanks again!


Response from A to Z Appliance Service:

Great and Thank you very much.


Map of Mason, OH

troubleshooting





Response from A to Z Appliance Service:

Thank you


ZIKRAN NAVEEN




Excellent Service


Response from A to Z Appliance Service:

Thank you very much for this review


Perfect




These service techs were amazing; no filling around. Professional, courteous, clean and got right to the resolution. Definitely A++ in my book-- thx!


Response from A to Z Appliance Service:

Thank you very much for this review.


Joe





Ok




Terrible appliances so not sure if AZ can do anything about it


great service





Response from A to Z Appliance Service:

Thank you


Microwave oven





Response from A to Z Appliance Service:

Thank you


Great service




Service tech was very knowledgeable and friendly. Great office staff as well.


Response from A to Z Appliance Service:

Thank you for the review.


Jean




Prompt, Professional, Pleasant, Very knowledgeable.


Response from A to Z Appliance Service:

Thank you very much for the review


Great service!




Worked with Whirlpool/Kitchenaid, who contracted A to Z. Was a bit of process of elimination to diagnose and solve the issue with our dishwasher. Whirlpool covered the fix after the initial trip/diagnosis. Took 3 trips to ultimately fix, but that was due to the nature of the issue. A to Z great!


Response from A to Z Appliance Service:

Thanks for the review


Reliable




Not happy with the hotpoint stove top product.


Response from A to Z Appliance Service:

Thank you for the review. Sorry you are not happy with the stove top itself.


Jeremy F.

Jeremy F.

DISHWASHER KITCHENAID KDTE234GWH0 "Checked incoming power, unit is getting 120, checked power at control, control is getting 120, checked voltage going to UI, checked UI, found UI connection was not good, reconnected UI properly, calibrated unit, ran through test cycle, all operations normal, checks ok."

Near Gentry Ln, Mason, OH 45040
Joel L.

Joel L.

COOKTOP WHIRLPOOL G7CE3635XS01 Checked over unit For proper burner alignment. And electrode alignment for proper ignition. Gas valves are clean and gas is going through Valves properly. Found inconsistent ignition removed and secured connection to igniter reinstalled and tested operation of unit. Unit is consistently igniting at this time. Customer to observe; used 1 WP8567668 (WIRE TIE) from stock

Near Sentinel Oak Dr, Mason, OH 45040
Jeremy F.

Jeremy F.

LAUNDRY MAYTAG MVWB765FW0 "Replaced suspension rods, calibrated unit, ran through test cycle, all operations normal, checks ok."

Near Lofton Ct, Mason, OH 45040
Joel L.

Joel L.

RANGE WHIRLPOOL WFE710H0AS1 Unit has bad element. Will need rescheduled for install. ; ordrng 1 WPW10342780 (ELEMENT )

Near Pebble Creek Ct, Mason, OH 45040
Joel L.

Joel L.

REFRIG WHIRLPOOL GI6SDRXXY02 "Installed icemaker due to intermittent cycling. Tested unit after repair, unit is filling and testing well. ; used 1 W10882923 (ICEMAKER) from stock"

Near Bentwood Dr, Mason, OH 45040
Joel L.

Joel L.

REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Unit had out of range temps in fridge, replaced THERMISTER and installed in correct orientation on evaporator. All checks are good now."

Near Shagbark Ct, Mason, OH 45040
Joel L.

Joel L.

KITCHEN KITCHENAID KDTM804EBS2 "Things on the top utensil rack no getting clean, rAn unit through cycle and checks to confirm spray arm rotation and water pressure. Filled empty glass in top back right corner of unit, getting good spray and pressure from spray arms, ran unit through full recalibration cycle, also recommended"

Near E Haven Ct, Mason, OH 45040
Joel L.

Joel L.

DRYER WHIRLPOOL WGD4800BQ0 "Unit had bad thermal fuse. Replaced and tested operation. Unit is heating. All operations are good now, cus to observe, getting good airflow. Also cycling on and off properly. ; used 1 WP3392519 (FUSE) from stock"

Near Shockton Ct, Mason, OH 45040
Joel L.

Joel L.

FRIDGE KITCHENAID KRMF706EBS01 "Checked over unit operation. Evaporators are getting good frost pattern. Evap fans are functioning well, Unit has small vibration during compressor on time. Condenser fan is good. Made adjustment and spacer to mitigate vibration. Doors are sealing well. Unit is keeping good temp. Making ice. All other checks are good. Customer to observe; used 1 WPW10221048 (SPACER) from stock"

Near E Haven Ct, Mason, OH 45040
Joel L.

Joel L.

DRYER WHIRLPOOL WED75HEFW1 Installed drum assembly due to noise during use. Installed and tested new drum. All sounds and checks are good. Cus to observe.

Near Rosemont Ln, Mason, OH 45040
Joel L.

Joel L.

REFRIGERATOR KITCHEN AID KSSO42QTX03 "WP2318082 auger is stripped.. cus to decide if he wants to replace. All operations are good now,"

Near Carmelle Woods Dr, Mason, OH 45040
Joel L.

Joel L.

REFRIGERATOR KITCHEN AID KSSO42QTX03 Installed dispenser motor and checked for proper operation after install. All checks are good now. Cus to observe.

Near Carmelle Woods Dr, Mason, OH 45040
Joel L.

Joel L.

ICEMAKER KITCHENAID KUIX305ESS1 "Installed bin THERMISTER due to over ice production. Draining well. Ice production is good. Replaced and tested unit, all checks are good."

Near Ashfield Pl, Mason, OH 45040
Joel L.

Joel L.

COOKTOP KITCHENAID KCGS556ESS "Checked valves for any play or loose connections to valves or orifice. Checked regulator for proper leak prevention measures used. All checks are good. All other checks on unit test ok,"

Near Mason Montgomery Rd, Mason, OH 45040
Jeremy F.

Jeremy F.

LAUNDRY MAYTAG MVWB765FW0 "Checked for error codes, found off balance, and over load, checked drain pump, drain pump is working normally, checked suspension rods, found suspension rods on back of machine springs are wore out causing basket to lean to the back, and causing error codes, and unit to not spin correctly, needs new suspension rods.; ordrng 1 W11130359 (suspension)"

Near Lofton Ct, Mason, OH 45040
Joel L.

Joel L.

MICROWAVE MAYTAG MMV5208WS0 "Installed mag. Tested heating after repair, all checks are good. Unit is heating well."

Near Waterford Cir, Mason, OH 45040
Joel L.

Joel L.

WASHER WHIRLPOOL WFW6620HC0 "Found seal out of alignment. Removed and reinstalled seal. Cleaned off seal and glass. Door is shutting well. Dispenser is testing good, all other checks are good. Recalibrated unit,"

Near Mason Montgomery Rd, Mason, OH 45040
Joel L.

Joel L.

XXL FRENCH DOOR WHIRLPOOL WRF767SDEM01 Connected waterlines to new refrigerator. Check unit for leaks. No leaks at this time. Operation tests OK. All other checks are good

Near Cameron Ct, Mason, OH 45040
Joel L.

Joel L.

DISHWASHER WHIRLPOOL WDT750SAHZ0 Ran unit through diagnostics and checked for proper incoming water. Unit is getting good water pressure and pump is surging water properly. Unit is draining and heating properly as well. Customer is using rinse aid. Recommended customer to use a fresh cleaning tablets periodically for proper performance and function of unit. All other checks are good; used 1 W10282479 from stock

Near Thornberry Ct, Mason, OH 45040
Anthony S.

Anthony S.

KITCHEN WHIRLPOOL WDT750SAHZ0 Replaced door panel. Ran test cycle. All ok at this time.

Near Bentwood Dr, Mason, OH 45040
Joel L.

Joel L.

RANGE WHIRLPOOL WFE550S0HZ1 Oven drawer had obstruction at back of unit not allowing drawer to see all the way. Removed and adjusted panel. Drawers seating properly now. Used tie to secure harness at back to prevent from obstructing drawer. All other checks are good. Unit is heating and functioning properly at this time; used 1 WP8567668 (WIRE TIE) from stock

Near Thornberry Ct, Mason, OH 45040
Joel L.

Joel L.

DRYER WHIRLPOOL CEM2745FQ0 Adjusted door latch and replaced catch up for a better fitment and proper opening and closing of the door. Unit is heating up and getting good airflow. All other checks are tested good at this time. Customer to observe ; used 1 279570 (LATCH) from stock

Near Reading Rd, Mason, OH 45040
Joel L.

Joel L.

RANGE WHIRLPOOL WEG750H0HZ0 "Replaced both control and user interface. All operations are good now, unit is functioning well, cus to observe."

Near Greenhouse Dr, Mason, OH 45040
Anthony S.

Anthony S.

DISHWASHER WHIRLPOOL WDT750SAHZ0 "Authorization #: WJJGJ00FPL1. Customer complaint of Door damaged when unboxed for remodeling. Confirmed complaint, model and serial numbers. Customer called manufacturer for cosmetic coverage out of 30 day coverage. Got policy assistance authorization. Needs new door for return visit. ; ordrng 1 W11087377 (PANEL )"

Near Bentwood Dr, Mason, OH 45040
Joel L.

Joel L.

OVEN WHIRLPOOL KEBK101SSS04 "Unit has broken glass, glass broke during self clean, cus did not do anything to cause break in glass, rescheduling for install. ; ordrng 1 W10755522 (GLASS )"

Near Keeneland Way, Mason, OH 45040
Joel L.

Joel L.

MICROWAVE KITCHENAID KMHS120ESS2 "Replaced interlock kit. Tested unit operation after repair, all checks are good."

Near Legacy Dr, Mason, OH 45040
Joel L.

Joel L.

ICEMAKER KITCHENAID KUIX305ESS1 Contact customer found that icemaker is performing OK at this time. There is no standing water in the bottom of the icemaker. Unit seems to be draining properly. Ice level sensor is installed properly. Customer will call if problem comes back

Near Ashfield Pl, Mason, OH 45040
Joel L.

Joel L.

OVEN WHIRLPOOL WFE510S0HW "Reinstalled gasket. Gasket was coming out from inside to panel. Door is shutting well. All operations are good now, unit is checking well."

Near Mason Montgomery Rd, Mason, OH 45040
Joel L.

Joel L.

"M/W OTR, PURCHA" WHIRLPOOL WMH32519HV1 Removed oven and replaced magnetron. Tested unit and heated multiple times. Unit is heating well. All checks are good. Cus to observe.Auth- wjj21jial2auth - WJH8H00APL1

Near Prescott Ct, Mason, OH 45040
Joel L.

Joel L.

REFRIGERATOR WHIRLPOOL ED5LHAXMB10 2252189 Control in no longer available. Control thermistat Also no longer available. Unit non-repairable. Customer to buy new

Near Country Ridge Dr, Mason, OH 45040
Joel L.

Joel L.

WASHER MAYTAG MVWC565FW "Ran unit through diagnostics. No error codes on unit, recalibrated and tested. All checks are good at this time. Cus to observe."

Near Mason Montgomery Rd, Mason, OH 45040
Joel L.

Joel L.

DRYER WHIRLPOOL MEDB765FC "Shortened vent hose. Also found spacer rubbing against wheel. Removed and tested unit, all sounds are good now, unit is heating and getting good airflow."

Near Overlook Dr, Mason, OH 45040
Joel L.

Joel L.

WASHER WHIRLPOOL MVWB865GC0 Unit not getting enough water. Had a bad valve. Replaced and check for proper incoming water. Recalibrated and we checked unit after repair. All operations are testing good at this time. Customer to observe; used 1 W11165546 (VALVE) from stock

Near Overlook Dr, Mason, OH 45040
Joel L.

Joel L.

KITCHEN WHIRLPOOL WDF520PADM7 ",Replaced pump and wash motor. All operations are good now. Cus to observe."

Near Mason, OH 45040
Joel L.

Joel L.

FRIDGE WHIRLPOOL WRV986FDEM01 Found waterline pitched at back of unit causing lack of water flow. He used to time to secure waterline properly and reinstalled unit. All other functions are testing good at this time. Unit is cooling properly and all fan operations are normal. Customer to observe; used 1 WP8567668 (WIRE TIE) from stock

Near Greenhouse Dr, Mason, OH 45040
Anthony S.

Anthony S.

LAUNDRY MAYTAG MVWB835DW3 "Replaced drive assembly, clutch, stator, and rotor. Calibrated unit, ran test cycle. All ok at this time."

Near Hunt Club Dr, Mason, OH 45040
Joel L.

Joel L.

REFRIGERATOR KITCHENAID KRMF706EBS01 "Unit has shorted auger motor, will need auger and shaft replaced. Cus is wanting repair all the same. But will call for possible assistance with parts, ; ordrng 1 W10822606 (AUGER MOTOR and 1 WPW10347114)"

Near Parkside Dr, Mason, OH 45040
Jeremy F.

Jeremy F.

A-DOTT MAYTAG MEDE300VW0 "Ran through test cycle, found noise in lint duct assembly, took apart assembly, and found spring clip was loose making noise, readjusted spring clip, ran through test cycle, no noises, calibrated unit, all operations normal, checks ok."

Near New Castle Ct, Mason, OH 45040
Joel L.

Joel L.

ICEMAKER KITCHENAID KUIX305ESS1 "KJCBBJCEP1 auth for parts, Unit has bad recirculating pump and fill valve. Rescheduling for both. ; ordrng 1 W10897719 (FILL VALVE ) and 1 W10908287 (RECIRCULATING PUMP,)"

Near Ashfield Pl, Mason, OH 45040
Jeremy F.

Jeremy F.

COOKTOP WHIRLPOOL WCC31430AW02 "Replaced burners, unit is heating normally, checks ok."

Near Mason Montgomery Rd, Mason, OH 45040