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Local Reviews
for Mason, OH

A to Z Appliance Service Rated 4.9 out of 5 stars based on 60 customer reviews

Map of Mason, OH

Great Service




Review of A to Z Appliance Service


Response from A to Z Appliance Service:

Thank you!


Map of Mason, OH

Becky




Review of A to Z Appliance Service

Joel was very professional clean and helpful with all my questions. He is a great asset to your company and I will ask for him again if necessary.


Response from A to Z Appliance Service:

Thank you!


Map of Mason, OH

Great




Review of A to Z Appliance Service

Great


Map of Mason, OH

Very professional




Review of A to Z Appliance Service

He was an awesome person


Response from A to Z Appliance Service:

Thank you for you feedback!


Map of Mason, OH

Chad




Review of A to Z Appliance Service

Very good


Response from A to Z Appliance Service:

Thank you!


Map of Mason, OH

Microwave




Review of A to Z Appliance Service

Problem not solved Probleam still exists


Response from A to Z Appliance Service:

Thank you for giving us your feedback. It looks like we have an appointment scheduled with you to come back out and resolve the issue.


Map of Mason, OH

Prompt and satisfactory




Review of A to Z Appliance Service

Service person arrived on time. Checked the problem before coming so he would have right part. Fixed the problem quickly.


Response from A to Z Appliance Service:

Thank you for giving us your feedback!


Map of Mason, OH

Joel was very professional and explained everything thoroughly.




Review of A to Z Appliance Service

Joel was prompt and had our repair done quickly.


Response from A to Z Appliance Service:

Thank you for writing a review! Joel is a vital part of our team.


Map of Mason, OH

Great service




Review of A to Z Appliance Service

Very knowledgeable and professional


Response from A to Z Appliance Service:

Thank you for giving us your feedback!


Map of Mason, OH

John




Review of A to Z Appliance Service


Response from A to Z Appliance Service:

Thank you!


Great Service, 2 thumbs up




Review of A to Z Appliance Service

Technician listened and explained the repair in term that we can understand.


Response from A to Z Appliance Service:

Thank you for writing a review!


harold




Review of A to Z Appliance Service


Response from A to Z Appliance Service:

Thank you!


Great and Fast Service.




Review of A to Z Appliance Service

He knew immediately what the problem was and resolved it and was gone in 15 min.


Response from A to Z Appliance Service:

Thank you for writing a review!


Great




Review of A to Z Appliance Service

Very nice and very helpful


Response from A to Z Appliance Service:

Thank you for writing a review!


Debra , very nice and great service




Review of A to Z Appliance Service

Great


Response from A to Z Appliance Service:

Thank you for writing a review!


Great job!




Review of A to Z Appliance Service


Response from A to Z Appliance Service:

Thank you for writing a review!


Stove Service




Review of A to Z Appliance Service

This was a return visit and A to Z stood behind their warranty and the service was completed very timely.


Response from A to Z Appliance Service:

Thank you for giving us your feedback!


Excellent Service!




Review of A to Z Appliance Service

Joel was thorough and very knowledgeable about the issue at hand. He was very professional as well! Great Service!


Response from A to Z Appliance Service:

Thank you for giving us your feedback! We are glad to hear the problem was resolved.


Tracy




Review of A to Z Appliance Service

On time, polite, respectful, Competent, efficient. I would definitely recommend and plan to call them again in the future.


Response from A to Z Appliance Service:

Thank you for writing a review for us!


Carol




Review of A to Z Appliance Service

Professional and thorough


Response from A to Z Appliance Service:

Thank you for writing a review!


Fixed oil leak in my new Whirlpool washer and looked at my new refrigerator door noise which was not his problem.




Review of A to Z Appliance Service


Response from A to Z Appliance Service:

Thank you for writing a review for us


great service




Review of A to Z Appliance Service


Response from A to Z Appliance Service:

Thank you for reviewing us


Very professional technician that provided detailed feedback on the issue




Review of A to Z Appliance Service


Response from A to Z Appliance Service:

Thank you for writing a review. Joel is a very valuable member of our team!


Excellent Service




Review of A to Z Appliance Service


Response from A to Z Appliance Service:

Thank you for writing a review!


Excellent Service




Review of A to Z Appliance Service

Joel was outstanding!


Response from A to Z Appliance Service:

Thank you for writing a review. Joel is an excellent part of our team.


Whirlpool Range repair




Review of A to Z Appliance Service

Great service, very prompt, cordial, explained things well, friendly, very efficient repair.


Response from A to Z Appliance Service:

Thank you for writing a review for us! We are very pleased to hear that your service met your expectations.


Rocheck Service




Review of A to Z Appliance Service

Joel was prompt, courteous and explained exactly what needed to be done. Repair was done very timely.


Response from A to Z Appliance Service:

Thank you for writing a review. Joel is a very important part of our team. We are so glad to hear that your experience with us was efficient and thorough


Appliance Service




Review of A to Z Appliance Service


Response from A to Z Appliance Service:

Thank you!


Terry  S.

Terry S.

REFRIGERATOR WHIRLPOOL WRF989SDAE02 "Replace compressor and Found Frost before check valve on suction line unit needs suction line check valve replaced; rqstng P&A on 1 W10492443 (Check valve), used 1 W10832994 () from stock"

Near Scarlet Oak Ct, Mason, OH 45040
Joel L.

Joel L.

MICROWAVE WHIRLPOOL WOC54EC0HS01 "Ran unit through system update from app. Also recalibrated unit and reprogrammed from diagnostics, all checks are good at this time. Cus to observe. If issue comes back will need these parts W11297728 control panel W11261167 Control main"

Near Sentinel Oak Dr, Mason, OH 45040
Joel L.

Joel L.

REFRIGERATOR KITCHENAID KBSN608EBS01 "File - 7728497265Had light bulb led go out. This was the 3rd time and on a different bulb. After repair. Confirmed all lights are working well now, called extended warranty.Extended warranty dispatch is being sent over for this repair.; used 1 W10695459 (MODULE) from stock"

Near Mason Montgomery Rd, Mason, OH 45040
Joel L.

Joel L.

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Found led module that was shorted. Replaced and tested all leds. All checks are good now. Cus to observe, ; dspstn on spec-tagged invntry: 2 W10695459 MODULE"

Near Spring Valley Cir, Mason, OH 45040
Joel L.

Joel L.

RANGE WHIRLPOOL WGG745S0FH02 W11230935W10643269W10643270W10643271W10643272W10342662 upper bake W10342661 lower bake Customer head unit sent out and unit is converted and set up for liquid propane. Customers gas supply is natural gas and customer would need to have all parts associated with the conversion kit replaced back to natural gas this kit however is no longer in the customers possession and after getting off the phone with tech line we would need to order all these parts individually for the repair if the customer wants to do the repair customer will contact us within 24 hours to decide on repair

Near Kings Mills Rd, Mason, OH 45040
Joel L.

Joel L.

DISHWASHER WHIRLPOOL WDT970SAHZ0 Ran unit through diagnostics and checked heating element. No error codes on unit after running through for diagnostics test recommended customer use finish quantum tablets for proper rinse aid and drying of dishes. Also recommend running heavy wash cycle with extended drive on. All other tests and checks on unit are good at this time customer to observe

Near Birch View Dr, Mason, OH 45040
Joel L.

Joel L.

REFRIGERATOR KITCHENAID KBSN608EBS01 "File - 7728497265Had light bulb led go out. This was the 3rd time and on a different bulb. After repair. Confirmed all lights are working well now, called extended warranty; used 1 W10695459 (MODULE) from stock"

Near Mason Montgomery Rd, Mason, OH 45040
Joel L.

Joel L.

REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Checked temps in fridge and freezer. Ran unit through ice maker test, showing E-0, Ran icemaker through motor test cycling test. And fill test for icemaker. All checks are good tested ice level sensor and found that optic was out of alignment and not able to read properly. Reinstalled correctly and confirmed proper reading protest. Temperatures are good and all other checks are testing good customer to observe"

Near Carmelle Woods Dr, Mason, OH 45040
Joel L.

Joel L.

DRYER WHIRLPOOL MEDB765FW0 "Door popping open during the cycle door hinges not holding door tight. Adjusted latch assembly and both left and right hinge. Door is shut and properly now and holding tight. Unit is running healing, functioning properly at this time. All other checks are good customer to observe; used 1 WP8567668 (WIRE TIE) from stock"

Near Timber Ln, Mason, OH 45040
Joel L.

Joel L.

RANGE WHIRLPOOL WFE320M0ES2 I had short on front right and left burners one in consistently working in the other cooktop light always stayed on. Replace both switches and confirmed proper operation. All checks and tests are good at this time customer to observe unit is under warranty per delivery date; pckd up 1 WP3149400 (SWITCH ) and 1 WPW10434452 (SWITCH )

Near Charleston Run Ct, Mason, OH 45040
Joel L.

Joel L.

REFRIGERATOR WHIRLPOOL WRF989SDAE02 "Unit is not cooling in freezer Efficiently, unit is under an extended warrenty. Cus is calling to have dispatch sent over to us. Will need a compressor tech to check pressures. Unit has low amp draw, loud compressor, and is making a gurgling/hissing sound when compressor runs, freezer is around 15-20 dagrees. Fridge is still at 40 at this time, all fans are working, unit also has die leak in back in floor of compressorWill need ordered on new extended warranty dispatch W10276644 compressor kit."

Near Scarlet Oak Ct, Mason, OH 45040
Joel L.

Joel L.

REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Defrosted unit completely and replaced evap harness and THERMISTER. Also replaced display board and tested properly. All operations are good. Unit is cooling well, cus to observe."

Near Shagbark Ct, Mason, OH 45040
Joel L.

Joel L.

WASHER MAYTAG MVWB765FW3 "Replaced transmission and gearcase, leak checked unit, all operations are good at this time, cus to observe. All sounds are normal"

Near Dogwood Cir S, Mason, OH 45040
Samuel R.

Samuel R.

REFRIDGERATOR KITCHEN AID KRFC604FSS00 "Inspected unit and found a small amount of frost buildup over the evaporator cover. Tested fresh food thermistor and it read correct. Evap cover placed properly. Ordering control board and evap cover per service pointer. SCode S27311 covers parts and labor, confirmed with partner team SR#7728389349; ordrng 1 W10889360 (cover-evap) and 1 W11333076 (CONTROL)"

Near E Haven Ct, Mason, OH 45040
Joel L.

Joel L.

RANGE WHIRLPOOL WFE515S0ES1 "Front left burner indicator is bad and not shutting off. Will need element replaced for repair, part is not available locally, ordering for install. ; ordrng 1 W10823729 (FRONT LEFT BURNER )"

Near Placid Lake Dr, Mason, OH 45040
Joel L.

Joel L.

DISHWASHER WHIRLPOOL GU2800XTVY1 "Replaced pump and wash motor from previous diagnosis. Leak checked unit. All operations are good now, cus to observe. Pump is running well. No leaks."

Near Riverside Dr, Mason, OH 45040
Joel L.

Joel L.

KITCHEN KITCHENAID KDTE704DPA0 Replaced control panel due to short on panel. Reinstalled and tested unit. All operations are good. Unit is checking good now. Cus to observe.

Near Winding Cape Way, Mason, OH 45040
Joel L.

Joel L.

WASHER MAYTAG MVWC465HW "Checked over underside of unit and checked valve and drain pump/hose area. No leaks. All operations are good. No damage found on unit, cus to observe."

Near Mason Montgomery Rd, Mason, OH 45040
Joel L.

Joel L.

I-ENABLED DW MAYTAG MDB4949SHZ1 "Found seam of dishwasher leaking. Used silicone along inner seam of dishwasher to reinforce seal and prevent leak. All other checks are good now, ; used 1 W10841140 () from stock"

Near Mason Montgomery Rd, Mason, OH 45040
Joel L.

Joel L.

OVEN KITCHENAID KODE500ESS04 "Removed door glass and cleaned door, Glass panes had discoloration in between panels and needed to be cleaned. This was not caused by spill. Customer has not used oven very many times. Reinstalled door all checks are good. Customer to observe"

Near Heritage Club Dr, Mason, OH 45040
Joel L.

Joel L.

WASHER MAYTAG MVWB765FW1 "S225EQ Auth- Replaced transmission and gearcase, after repair, all operations are testing normal. Reinstalled and ran through auto test. All checks are good"

Near Calida Way, Mason, OH 45040
Joel L.

Joel L.

RANGE WHIRLPOOL WFG525S0HZ1 "Unit had bad active hinge, rescheduling for install. ; ordrng 1 WPW10299224 (HINGE )"

Near Kensington Ln, Mason, OH 45040
Joel L.

Joel L.

WASHER WHIRLPOOL WTW8500DC5 "Unit had lead from hot side of valve, replaced valve assembly and leak checked unit. All operations are good now, unit is running well. Cus to observe.; used 1 W11165546 (VALVE) from stock"

Near Farmbrooke Ct, Mason, OH 45040
Joel L.

Joel L.

COOK TOP - ELECT GE PB978SP5SS Unit has bad element on triple burner at front right of unit. Ordering for replacement of parts. Rescheduling for repair; ordrng 1 WB30T10126 (203.35)

Near Beacon St, Mason, OH 45040
Joel L.

Joel L.

OVEN WHIRLPOOL WFE550S0HZ1 Check the unit and diagnostics for any error codes or any adjustments to be made for the volume of the end tone. No errors on unit. No adjustments to be made on volume. Unit is heating both in the oven and all burners. Used to tie to secure harness at back to allow drawer to shut in seat properly. All other checks are good unit is testing properly at this time customer to observe; used 1 WP8567668 (WIRE TIE) from stock

Near Running Fox Ln, Mason, OH 45040
Joel L.

Joel L.

ALPHA - CLYDE WHIRLPOOL WFW95HEDC0 "Unit had bad control unit, door would lock but drum would not rotate, after replacing part. Unit is checking good now. And working well. Cus to observe. ; pckd up 1 W11032117 (CONTROL )"

Near Charleston Valley Dr, Mason, OH 45040
Joel L.

Joel L.

REFRIGERATOR JENN-AIR JS42PPDUDE01 "jpa3100dl2Water to main house will be shut off, ATOZ will not be held responsible for any damage to house as a result of turning the water on or off. Replaced door. And harness. Unit is still not functioning properly. Control damaged from short on harness. Will need controls replaced for repair. ; ordrng 1 W10770059 (CONTROL ) and 1 WP2259350 (LED CONTROL) and 1 WP2318054 (CONTROL ) and 1 WPW10200659 (CONTROL) and 1 WPW10624574 (CONTROL)"

Near Big Oak Cir, Mason, OH 45040
Joel L.

Joel L.

DISHWASHER KITCHENAID KDTM354DSS5 "Checked terminal connection from house to unit, secured connection. Tested unit operation. Unit is filling, washing, draining, all operations are good now. No issues at this time, cus to observe."

Near Pineleigh Ct, Mason, OH 45040
Joel L.

Joel L.

OVEN KITCHENAID KEBS107SSS00 Unit had communication error between the appliance manager and the user interface. Preheated at 1:20 will need control for repair. ; ordrng 1 WP9760774 (BROIL. 121.12)

Near Wild Cherry Way, Mason, OH 45040
Joel L.

Joel L.

DRYER MAYTAG MED5630HC0 "Ran through seal and drum. Hooked unit up and ran. Adjusted vent and front of unit to lessen vibration noise. All sounds are good at this time, WP697772 set out if the call back with same issue."

Near Mason Montgomery Rd, Mason, OH 45040
Joel L.

Joel L.

DRYER MAYTAG MED6230HW Found frame slightly bent not allowing foot to be installed properly adjusted frame reinstalled foot and leveled unit. All 4 feet are making contact and are functioning. All other checks are good at this time

Near Mason Montgomery Rd, Mason, OH 45040
Joel L.

Joel L.

REFRIGERATOR WHIRLPOOL KRFF305ESS03 Unit had deformed gasket not making contact with frame properly replaced gasket heated with heat gun and fitted for door. All checks are good now. Customer to observe

Near Big Oak Cir, Mason, OH 45040
Joel L.

Joel L.

MICROWAVE WHIRLPOOL KOCE500ESS09 Door not actuating switches consistently when shut. Adjusted door hinges and door. Checked for proper actuating and function of unit. Unit is heating and tested good. No error codes on unit. Switches are testing good. Used tie to secure harness at back of unit for proper operation. All other checks are good at this time customer to observe ; used 1 WP8567668 (WIRE TIE) from stock

Near Big Oak Cir, Mason, OH 45040
Joel L.

Joel L.

MICROWAVE WHIRLPOOL KMHC319ESS5 Checked over unit and found honest vibrating under panel during operation used tie to secure harness for proper function and operation. Confirmed heating and light functioning correctly. All other tests and checks are good at this time. Customer to observe; used 1 WP8567668 (WIRE TIE) from stock

Near Citation Ct, Mason, OH 45040
Joel L.

Joel L.

DISHWASHER WHIRLPOOL WDT970SAHZ0 Adjusted upper rack and checked for proper clearance and installation of rank adjusters. Upper and lower racks are installed correctly and rack adjuster is functioning properly at this time. Unit is filling washing and draining correctly. Ran through recalibration cycle. Recommend customer to use fresh cleaning tablets periodically for proper performance and functional unit. All checks are good customer to observe ; used 1 W10282479 (AFFRESH) from stock

Near Wandering Way, Mason, OH 45040
Joel L.

Joel L.

WASHER MAYTAG MVWB765FW0 "W10811956 transmission 272.35Labor - 200.00Service call. 90.00Auth - mpnyopnap1Unit has bad transmission, will need to have gear case replaced for repair. Called partner team for Auth on parts. Rescheduling for install. Part is not available locally. Rescheduling for soonest available. ; ordrng 1 W10811956 (TRANSMISSION )"

Near Shagbark Ct, Mason, OH 45040
Joel L.

Joel L.

WASHER MAYTAG MVWC555DW0 Unit had stripped out wash plate. Picked up play locally and installed for customer. All operations are checking good tested in fill and wash cycle. Customer to observe .; pckd up 1 W10902814 (WASHPLATE 115.99)

Near S Shore Dr, Mason, OH 45040
Joel L.

Joel L.

DRYER MAYTAG MEDB835DW4 Unit was leaking airflow and lint around vent hook up at back of unit. Pulled out and used vent tape to properly secure. Also used tie to secure cord at back for proper operation and function. Unit is running well getting good airflow and is heating properly at this time. All checks are good customer to observe; used 1 WP8567668 (WIRE TIE) from stock

Near Abilene Trail, Mason, OH 45040
Joel L.

Joel L.

WASHER WHIRLPOOL WTW4955HW0 WPGDO00APL1Part was not available for repair. Waiting for a part to come in for reschedule; saved tckt

Near Woodland Dr, Mason, OH 45040
Joel L.

Joel L.

WASHER WHIRLPOOL WTW4955HW0 WPGDO00APL1Unit has bad control. Will need rescheduled for repair. Cus was told by whirlpool that part would be ordered and brought out. Unfortunately we will need to order the part and reschedule. Not available locally ; ordrng 1 WPW11230135 (CONTROL )

Near Woodland Dr, Mason, OH 45040