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Local Reviews
for Mason, OH

Rated 4.6 out of 5 stars based on 7 customer reviews

Map of Mason, OH

Ok




Terrible appliances so not sure if AZ can do anything about it


Map of Mason, OH

great service





Response from A to Z Appliance Service:

Thank you


Map of Mason, OH

Microwave oven





Response from A to Z Appliance Service:

Thank you


Map of Mason, OH

Great service




Service tech was very knowledgeable and friendly. Great office staff as well.


Response from A to Z Appliance Service:

Thank you for the review.


Map of Mason, OH

Jean




Prompt, Professional, Pleasant, Very knowledgeable.


Response from A to Z Appliance Service:

Thank you very much for the review


Map of Mason, OH

Great service!




Worked with Whirlpool/Kitchenaid, who contracted A to Z. Was a bit of process of elimination to diagnose and solve the issue with our dishwasher. Whirlpool covered the fix after the initial trip/diagnosis. Took 3 trips to ultimately fix, but that was due to the nature of the issue. A to Z great!


Response from A to Z Appliance Service:

Thanks for the review


Map of Mason, OH

Reliable




Not happy with the hotpoint stove top product.


Response from A to Z Appliance Service:

Thank you for the review. Sorry you are not happy with the stove top itself.


Jeremy F.

Jeremy F.

Maytag washer MHW5500FC1 Checked error codes, found over suds error code, ran through test mode, unit has abundance of suds, cleaned out suds, informed customer on correct amount of detergent to use, all operations normal, checks ok.; Job Cmpltd

Near Lilly Pad Ct, Mason, OH 45040
Joel L.

Joel L.

Whirlpool dishwasher WDT970SAHZ0 Installed upper stop for rails. Tested make sure basket was secure. All operations are good. ; Job Cmpltd

Near Ashfield Pl, Mason, OH 45040
Jeremy F.

Jeremy F.

Whirlpool refrigerator KRFC604FSS00 Replaced latch, filter door is closing, and latching normally, checks ok.; Job Cmpltd

Near The Ridings, Mason, OH 45040
Jeremy F.

Jeremy F.

Maytag washer MHW5500FC1 Replaced control, calibrated unit, ran through test cycle, all operations normal, checks ok.; Job Cmpltd

Near Lilly Pad Ct, Mason, OH 45040
Jeremy F.

Jeremy F.

Kitchen Aid refrigerator KRFC704FSS00 Replaced valve, ran water, no leaks found at this time, checks ok.; Job Cmpltd

Near Snider Cove Way, Mason, OH 45040
Jeremy F.

Jeremy F.

Whirlpool cooktop G7CE3635XS00 Replaced top of cook top with part customer had, checks ok.; Cllctd $173.82 CC Ref # 1008, Job Cmpltd

Near Braid Ln, Mason, OH 45040
Joel L.

Joel L.

Whirlpool dishwasher WDF520PADW7 Gasket damaged. Replaced and tested operation after install. Leak checked unit. No issues at this time. All operations or chicken good. No leaks now; Job Cmpltd

Near E Circle Dr, Mason, OH 45040
Joel L.

Joel L.

Whirlpool washer MVWC415EW2 Removed and disassembled unit. Complete rework. Replaced transmission and cam assembly, tested unit for leaks after repair, and for proper functionality. All operations are good. Unit is testing well. ; Job Cmpltd

Near Tinewood Dr, Mason, OH 45040
Joel L.

Joel L.

Whirlpool refrigerator WRB322DMW00 Unit has leak from fill valve. Due to unit being pulled out during flooring. Removed valve and reinstalled and leak tested properly. All checks are good. Used wire tie to secure water line and power cord to back of unit. ; used 1 WP8567668 (WIRE TIE) from stock, Job Cmpltd

Near E North St, Mason, OH 45040
Joel L.

Joel L.

Whirlpool refrigerator WRF767SDEM Installed THERMISTER. Tested operation. All checks are good. Defrosted unit. Cus to observe. ; used 1 WPW10383615 (THERMISTER ) from stock, Job Cmpltd

Near English Oak Ct, Mason, OH 45040
Joel L.

Joel L.

Whirlpool refrigerator KSC24C8EYY02 Found foam peice clogged in drain tube, removed evap drain cover and drained. Unit is testing good now cus to observe. ; Cllctd $173.82 Check # 3259, Job Cmpltd

Near Walnut Meadows Dr, Mason, OH 45040
Anthony S.

Anthony S.

Kitchen Aid refrigerator KFXS25RYMS4 Customer complaint of unit not making ice. Confirmed complaint, model and serial numbers. Ice maker not finding home position. Replaced icemaker. Manually cycled and filled with water. All ok at this time. Customer to observe. ; used 1 W10882923 (ICEMAKER) from stock, Job Cmpltd

Near Middleton Way, Mason, OH 45040
Anthony S.

Anthony S.

Whirlpool refrigerator GI5SVAXVL01 Customer complaint of unit not cooling. Dispenser control does not light up or respond, only when dispenser paddle is depressed. Needs HV control, WPW10310240, $257.16, and LV dispenser control, W10162500, NO LONGER AVAILABLE. Unit non-repairable at this time due to parts unavailability.; Cllctd $96.30 cash, Job Cmpltd

Near Glen Oak, Mason, OH 45040
Jeremy F.

Jeremy F.

Kitchen Aid kitchen KDPE234GPS0 Checked pump, and motor, found motor not ohmng, needs new pump, and motor.; ordrng 1 W11085683 (pump&motor), schdld next appmnt for 10/18 THU

Near Mason Montgomery Rd, Mason, OH 45040
Jeremy F.

Jeremy F.

Whirlpool microwave WMH31017FW0 Checked incoming power, checked fuse, found fuse not ohmng, needs new fuse.; ordrng 1 W10138793 (fuse), schdld next appmnt for 10/15 MON

Near Towneside Ct, Mason, OH 45040
Jeremy F.

Jeremy F.

Kitchen Aid ice maker KUIC15NLXS1 Found grid cutter wire broken, and not allowing grid to heat up and cut ice, needs new grid cutter.; ordrng 1 WP2313637 (grid-cuttr), Cllctd $96.30 CC Ref # 9010, schdld next appmnt for 10/17 WED 8-12

Near Cox Smith Rd, Mason, OH 45040
Daniel  L.

Daniel L.

Whirlpool dishwasher KUDE70FXBL6 Replaced wash motor, fill valve,and vent, all operation checks ok; Job Cmpltd

Near Maxwell Dr, Mason, OH 45040
Anthony S.

Anthony S.

Kitchen Aid microwave KMHS120ESS5 Replaced humidity sensor and main control. Ran test cycle. All ok at this time. ; Job Cmpltd

Near Wheatmore Ct, Mason, OH 45040
Daniel  L.

Daniel L.

Whirlpool dishwasher KUDE70FXBL6 Found that unit is giving a fill valve electrical error and Techline recommended replacing vent fan assm and diverted motor, called AIG and they said all parts and labor are under auth limit.; ordrng 1 W10455261 (pump&motor) and 1 W10469574 (vent) and 1 W10872255 (VALVE ), schdld next appmnt for 10/5 FRI 8:00 am - 10

Near Maxwell Dr, Mason, OH 45040
Jeremy F.

Jeremy F.

Whirlpool freezer WRB322DMBW00 Checked evap, checked compressor, checked evap fan, found freezer door switch frozen, and not working correctly, defrosted switch, reinstalled switch unit is cooling, checks ok.; Cllctd $96.30 CC Ref # 3842, Job Cmpltd

Near Clubhouse Dr, Mason, OH 45040
Jeremy F.

Jeremy F.

Whirlpool range WFE320M0EW1 Replaced sensor, ran through test, unit is heating normally, checks ok.; Job Cmpltd

Near Harbourside Dr, Mason, OH 45040
Jeremy F.

Jeremy F.

Maytag laundry MVWB835DW4 Checked for error codes, found long fill, ran test on water valve, found cold water side ceased, replaced valve, ran through test, all operations normal, checks ok.; used 1 W11165546 (WATER VALVE) from stock, Job Cmpltd

Near S Ascot Pl, Mason, OH 45040
Jeremy F.

Jeremy F.

Whirlpool kitchen WDT910SAYH2 Replaced control, ran through test, no smell, all operations normal, checks ok.; Job Cmpltd

Near Farmbrooke Ct, Mason, OH 45040
Anthony S.

Anthony S.

Kitchen Aid microwave KMHS120ESS5 Customer complaint of unit caught potato on fire during sensor cook cycle. Confirmed complaint, model and serial numbers. F4E4 humidity sensor fault. Needs new humidity sensor, W10833858, and main control, W11182110, for return visit. ; ordrng 1 W10833858 (SENS-HUMIDITY) and 1 W11182110 (CNTRL-ELEC), schdld next appmnt for 10/4 THU 8-12

Near Wheatmore Ct, Mason, OH 45040
Daniel  L.

Daniel L.

Maytag washer MHW4200BW1 Found blockage in drain pump hose, cleared blockage, ran unit through test cycle, new pump works good, checks ok; Job Cmpltd

Near Cherry Brook Ln, Mason, OH 45040
Anthony S.

Anthony S.

Whirlpool dryer WED9550WL1 Customer complaint of unit making loud noise during cycle. Confirmed complaint, replaced dryer kit. Ran test cycle. All ok at this time. ; used 1 4392067 (DRYER REPAIR KIT) from stock, Cllctd $132.56 CC Ref # 1019, Job Cmpltd

Near Pinnacle Ln, Mason, OH 45040
Jeremy F.

Jeremy F.

Whirlpool washer WTW4800BQ0 Replaced suspension rods, calibrated unit, all operations normal, checks ok.; Job Cmpltd

Near Mapledale Way, Mason, OH 45040
Jeremy F.

Jeremy F.

Whirlpool kitchen WDF330PAHS1 Checked motor, and pump, checked spray arms, checked drain pump, all operations normal, instructed customer about running hot water prior to wash cycle, checks ok.; Job Cmpltd

Near Mason, OH 45040
Jeremy F.

Jeremy F.

Maytag washer MHW4200BW1 Replaced valve, replaced pump, ran through test cycle, all operations normal, checks ok.; Job Cmpltd

Near Cherry Brook Ln, Mason, OH 45040
Jeremy F.

Jeremy F.

Whirlpool laundry MVWB835DC3 Replaced gear case, ran calibration, ran through test cycle, no noise, checks ok.; Job Cmpltd

Near MacKenzie Ct, Mason, OH 45040
Jeremy F.

Jeremy F.

Checked evap, and fans, checked compressor, found evap with no frost pattern, found compressor running, found low side coming into compressor warm, needs sealed system work, customer to contact Kenmore for warranty on sealed system.; Cllctd $96.30 CC Ref # 0161, Job Cmpltd

Near Partridge Way, Mason, OH 45040
Jeremy F.

Jeremy F.

Kenmore refrigerator 79574023411 Checked evap, and fans, checked compressor, found evap with no frost pattern, found compressor running, found low side coming into compressor warm, needs sealed system work, customer to contact Kenmore for warranty on sealed system.; Cllctd $96.30 CC Ref # 0161, Job Cmpltd

Near Partridge Way, Mason, OH 45040
Joel L.

Joel L.

Whirlpool dryer MEDB835DW4 Found that vent at back of unit was making a vibrating noise. Pulled vent out and secured vent so that it does not press back into blower, also recommended cus to not push unit back further due to the possibility of it causing the vent to press into the blower again.; Job Cmpltd

Near Lexington Park Blvd, Mason, OH 45040
Joel L.

Joel L.

Kitchen Aid refrigerator KFIS29PBMS00 Good nit had bad THERMISTER for icemaker. E5. Replaced and tested icemaker operation. All checks are good, cus to observe. ; Cllctd $329.07 CC Ref # 5601, Job Cmpltd

Near Heritage Pointe Blvd, Mason, OH 45040
Jeremy F.

Jeremy F.

Whirlpool kitchen WDF330PAHS1 Replaced control, replaced pump, and motor, ran through test cycle, all operations normal, checks ok.; Job Cmpltd

Near Mason, OH 45040
Jeremy F.

Jeremy F.

Whirlpool washer Found unit in long drain, checked control, needs new control, and drain pump, customer to replace unit at this time.; Job Cmpltd

Near Yellowwood Dr, Mason, OH 45040
Jeremy F.

Jeremy F.

Whirlpool refrigerator GZ25FSRXYY2 Found freezer door had ice buildup on top right side, reformed door seal, door is sealing normally, customer to observe, if called back for issue needs new door seal WPW10714545.; Job Cmpltd

Near Crestwood Dr, Mason, OH 45040
Jeremy F.

Jeremy F.

Kitchen Aid refrigerator KFCS22EVMS4 Found drain was frozen, unit has duckbill drain, replaced duckbill with ptrap drain according to service pointer, unit is draining, checks ok, use S38253 for part.; used 1 W10619951 (TUBE-DRAIN) from stock, Cllctd $173.82 CC Ref # 8807, Job Cmpltd

Near Richmond Park Dr, Mason, OH 45040
Jeremy F.

Jeremy F.

Kitchen Aid refrigerator Checked ice maker, found ice maker not cycling, needs new ice maker, customer to think about replacing ice maker, if called back need WPW10764668 ice maker.; Cllctd $96.30 CC Ref # 6946, Job Cmpltd

Near Yellowwood Dr, Mason, OH 45040
Jeremy F.

Jeremy F.

Whirlpool ice maker GI15NDXZS0 Replaced thermistor, ran through test cycle, all operations normal, checks ok.; Cllctd $126.93 CC Ref # 2003, Job Cmpltd

Near Yellowwood Dr, Mason, OH 45040