Need Appliance Repair Service? Have a general question?
We love solving problems! Let us know how we can help by reaching out below.
for Madeira, OH
John - Madeira, OH
It took three trips to complete the repair; should have taken 2. The diagnostic told the repairman to install 3 new parts but he was told to only do 2. We had to wait another week for the 3rd part to be install. If the initial repairman would of looked at the third part, he would have discovered it was in 3+ pieces and definitely needed to be replaced. Pretty disappointed with A-Z’s performance for the last 7 months. The most recent repairman wanted it done right.we are stuck with A-Z due to service agreement with Whirlpool.
Technician was good and fadt
Charlene - Madeira, OH
My issue is the part had to be replaced for the fourth time and your company was there more then that I never had to have a repair man to my house for the same thing over and over- not very convenient for me over the last 1 1/2 years
Response from A to Z Appliance Service:
Thank you for giving us your feedback! I will run this information by my manager as we take our customer's concerns very seriously and use them for future tech training. We apologize for any inconvenience that was caused, and we do hope the issue was resolved for good.
A job well done. You’re informed during the day of the expected arrival time. That is helpful.
Harry - Madeira, OH
I will use this company again when needed.
Response from A to Z Appliance Service:
Thank you for writing a review! We are glad to hear your experience with us was positive.
KITCHEN KITCHENAID KUDS30FXSS9 "Replaced failed chopper, tested unit and found operation normal."
KITCHEN KITCHENAID KUDS30FXSS9 "Checked the dishwasher and found the following error codes:6-6,10-1,6-1.The dishwasher needs the lower spray arm and dispenser assembly replaced also the sump assembly the is not shifting the water correctly.; ordrng 1 WPW10304408 (dispenser) and 1 WPW10320510 (arm-spray) and 1 WPW10780877 (pump&motor)"
SXS 22' RAM WHIRLPOOL WRS571CIDM02 Replaced damper operated unit in test mode unit operating properly and quietly at this time customer to observe and report failure if needed
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Checked the refrigerator and found refrigerator temperature 37.9’ freezer at 29.4’. -9.2 low side and 118.5 headSpoke with Kurt at whirlpool tech-support unit was deemed unrepairable by himCurt
XXL FRENCH DOOR WHIRLPOOL KFIS29PBMS00 Installed adapter kit per tech line. Ordered facia plate for icemaker due to clip breaking off. Service pointer W10842568.; ordrng 1 WPW10553630 (escutcheon)
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Check unit over found unit making ice properly checked cooling in test for mode unit operating properly did find pantry drawers you are out and missing pixels in Maine UI; ordrng 1 W11036562 (cntrl-elec) and 1 WPW10677119 (cntrl-elec)
WASHER WHIRLPOOL WTW4855HW1 Customer complaint leaking. Ran unit and attempted to reproduce complaint.found cold water hose only finger tight. Checked all hoses. Tested normal.
XXL FRENCH DOOR WHIRLPOOL KFIS29PBMS00 File number 7726271709. IAW tech line these new updates need to be installed WPW10688359 and W10864518. Ordered both kits; ordrng 1 W10864518 (adapter) and 1 WPW10688359 (sealer-gum)
A-DOTT WHIRLPOOL GEW9250PW1 "Checked the dryer and found the heating element is working properly, instructed the customer to have the vent assembly cleared."
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Replaced the compressor and recharged after leak check customer to observe operating properly at this time.
KITCHEN KITCHENAID KDTE254ESS1 Replace consul assembly and sanded edges and seal silicone part whirlpool unit checked
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Checked unit over found for your flashers on internal form diagnostic code tells you compressor is locked up; ordrng 1 W10832994 (compressor)
KITCHEN KITCHENAID KDTE254ESS1 "Checked the dishwasher and found a sharp edge on the outside of the console, replaced the outer skin door panel. Unit needs the console replaced to see if that takes away the edge.SR7726047358Joel; ordrng 1 W10902370 (panel-cntl) and 1 W11157086 (stud)"
WASHER MAYTAG MVWX655DW1 "W11283592 motor W10006481 gearcase W10239973 pulley WPW10006384 belt, inspected unit found pulley nut that backed off damaging belt, motor pulley drive pulley and unit has a bad internal grinding noise from gearcase. Customer calling manufacturer to see if they can possibly cover cost of repair."
KITCHEN KITCHENAID KDTE234GPS0 "Replaced dispenser, ran through test cycle, all operations normal, checks ok."
KITCHEN KITCHENAID KDTE234GPS0 "Checked for error codes, checked pump, and motor, checked detergent dispenser, found dispenser getting correct voltage, but not opening correctly, also dispenser has leak in the rinse aid, needs new dispenser.; ordrng 1 W10861000 (detergent dispenser)"