"Checked element, checked belt pulley, tested unit, found smell is coming from control, and control panel, would need control, and control panel replaced to fix, control 33002959 is discontinued, and no longer available. ; rqstng P&A on 1 33002959 (Control) and 1 33002536 (Control panel)"

"Customer stated unit did not have cold water dispensing, crushed ice was not working, unit made a buzzing noise, and water pressure was low. Advised customer about cold water reservoir in fridge and dispensing any more or any less than what is in thepat reservoir will result in not cold water. Tested crushed ice and found ice bin was clogged with ice, cleared ice and tested, dispensing properly now. Found buzzing noise coming from condenser vibrating against cabinet, used wire ties to secure condenser for no more buzzing. Also advised customer there is no way to adjust water pressure beyond the filter and inlet valve from wall. Unit checks ok.; used 3 W11390781 (Wire tie) from stock"

"Customer stated unit is not making ice, found icemaker will start to harvest but gets stuck halfway through cycle, found wires under freezer door have been cut casuing issue, left door needs replaced. Advised customer we have to submit for authorization from extended warranty company and to give 24 hours before calling in to expedite authorization process.; rqstng P&A on 1 LW11037733 (Freezer door FIP)"

Pulled out unit out and replaced harness confirmed proper heating and function of unit. After repair. All operations are good

"Repoaced drier and added process stub to compressor, flushed system and leak checked with nitrogen, all checks good, recharged with 64g of r600, let unit run, started cooling well, customer to observe.; used 1 W11506635 (Process stub), and 1 R600 (2) from stock"