"Replaced both upper and lower main controls, tested unit, unit heating up to temperature properly. Customer to monitor. Unit checks ok."

"Management reached out to me and advised me per extended warranty company, we are not to repair unit. Advised customer of notice from extended warranty company."

"Found incoming water tube for ice maker has ice built up inside of it causing no water to ice maker, and water to spray outside cleared out water tube, jumped ice maker to run Harvest cycle, ice maker filled with water and cycled properly, found no water dripping after filling ice maker, if problem continues would need water valve replaced, water valve W10833899 $154.13, labor $153.00, customer to observe, checks ok."

"checked over unit and tested for noise issue, tested dispenser and icemaker. Replaced diffuser and instructed customer if noise issue for valve comes back would need the valve replaced. Cus to observe"

"Customer stated on Saturday morning they went to use microwave and when they hit start, unit made loud popping noise and then ran but would not heat and unit has not heated since. Tested unit with an Amp meter and found unit is only running at 7 amps and buzzing loudly while running, unit needs new magnetron and diode.; ordrng 1 WPW10693025 (Magnetron) and 1 W11256462 (Diode)"