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Local Reviews
for Franklin, OH

A to Z Appliance Service Rated 4.4 out of 5 stars based on 9 customer reviews

Map of Franklin, OH

Donna




Review of A to Z Appliance Service

Mark was very fast and efficient in fixing our refrigerator after we got the right part.


Response from A to Z Appliance Service:

Thank you for reviewing us. Efficiency while doing the job correctly is a main priority for us.


Map of Franklin, OH

Hamie




Review of A to Z Appliance Service

Great service, repairman explains everything, good follow up. Would use them again.


Map of Franklin, OH

Great service




Review of A to Z Appliance Service

Jake showed up in a timely manner and gave notice of his arrival to ensure we were home. He was prepared to address the problem, and fixed out washer very quickly. Overall great experience!


Map of Franklin, OH

Prompt, courteous, and knowledgeable




Review of A to Z Appliance Service

The repair technician not only arrived on time, but I was notified that he would arrive shortly before he actually did via text message. He found the problem quickly and fixed it. He turned a bad experience into a good one in about 10 minutes.


Map of Franklin, OH

Great swrvice




Review of A to Z Appliance Service

Took a little bit to get my washing machine fixed, and so far it’s working great. Your service is very dependable


Map of Franklin, OH

Washing machine serviced




Review of A to Z Appliance Service

Jeremy replaced the motor. New motor did not fix the problem. Jeremy is very nice and knows what he’s doing. Not sure why the other problems didn’t show up right after he replaced the motor. Will not be completely repaired until next Monday. Thankfully it was barely under the 5 year warranty that all this happened. So, no cost for repair. I also love A-Z gives a way to track the technician. Wonderful idea!!


Map of Franklin, OH

Difficulty scheduling




Review of A to Z Appliance Service


Map of Franklin, OH

Problem fixed for a few days




Review of A to Z Appliance Service

Problem has returned


Response from A to Z Appliance Service:

Sorry to hear the problem has returned. Our technician is scheduled to come back out so that we can get you taken care of. It looks like our tech found an issue with the cord on the last visit, hopefully he can find where the odor is coming from on this visit. Thanks for the review and we will get your unit operating as it is designed to work.


Map of Franklin, OH

Norm




Review of A to Z Appliance Service

Great job very professional


Jake S.

Jake S.

LAUNDRY WHIRLPOOL WTW8900BC0 "Replaced hinges, lid checks ok. Checked again for leak but found none, still suds in tub so advised customer to clean again, checks ok."

Near Robinson Vail Rd, Franklin, OH 45005
Mark B.

Mark B.

WASHER MAYTAG MVWB835DW4 "Replaced UI console, recalibrated unit, tested unit, all checks ok."

Near Shaker Rd, Franklin, OH 45005
Mark B.

Mark B.

REFRIGERATOR KITCHENAID KFIS20XVMS2 "Complaint of control panel stuck in sabbath mode, not responding, water leaking from ice bin, confirmed complaint, unit is showing sabbath mode is on, does not respond to inputs, called techline, techline advised only way to turn mode off is with keypad techline file number: 7726128415. Turned ice maker off to prevent water from overfilling ice bin causing leaking.Unit needs new dispenser keyboard, part number W10180050, part is discontinued, NLA as of 07/18."

Near S Dixie Hwy, Franklin, OH 45005
Jake S.

Jake S.

LAUNDRY WHIRLPOOL WTW8900BC0 "Customer stated unit is intermittently leaking slightly underneath causing issues with floor. Ran auto test and then manually checked all valves, pumps, and components, could not recreate leak. Added water mat and advised customer to clean washer, lower detergent usage, and monitor unit. Also replacing hinges for door falling shut.; ordrng 1 W10842413 (hinge) and 1 W10842414 (hinge)"

Near Robinson Vail Rd, Franklin, OH 45005
Mark B.

Mark B.

WASHER MAYTAG MVWB835DW4 "Customer could not find proof of purchase, called partner team for authorization, partner team gave MMJ9R00APL1 Complaint of washer not starting, confirmed complaint, checked error codes, found F7E1, F2E1, F5E4, ran unit through quick diagnostic test cycle, test completed normally, manually tested agitate and spin, both are normal, tested UI, UI not always accepting selections, checked back of UI panel, found damage to exposed area of circuit board of panel, ordering UI to repair; ordrng 1 W11112656 (console)"

Near Shaker Rd, Franklin, OH 45005
Jake S.

Jake S.

LAUNDRY MAYTAG MVWB765FW3 "Found fill valve stuck shut, replaced and tested unit, checks ok."

Near OH-123, Franklin, OH 45005
Mark B.

Mark B.

KITCHEN KITCHENAID KDTM354DSS5 "Replaced heater element and control board, ran unit through diagnostic test cycle, unit filled and washed as normal, all checks ok."

Near Highgate Ct, Franklin, OH 45005
Jake S.

Jake S.

LAUNDRY MAYTAG MVWC565FW1 "Found debris in drain pump causing no drain. Replaced pump and tested unit, checks ok.; used 1 W10876600 (DRAIN PUMP) from stock"

Near Miami View Dr, Franklin, OH 45005
Mark B.

Mark B.

RANGE WHIRLPOOL WFE525S0HV1 "Complaint of door glass coming apart, noise while heating and cooking, confirmed door glass is coming apart, needs replaced, found noise is from support bracket for heating element, no functional issue. Ordering door glass to repair.; ordrng 1 W11247684 (glass-door)"

Near Connie Dr, Franklin, OH 45005
Mark B.

Mark B.

KITCHEN KITCHENAID KDTM354DSS5 "Complaint of burning smell from heating element, and unit not filling with water, not dispensing detergent confirmed complaint, found heating element is faulty need replaced, tested incoming power, power is at 120 VAC, found control not sending voltage to other components, needs new control.; ordrng 1 W10703867 (heater) and 1 W11177740 (cntrl-elec)"

Near Highgate Ct, Franklin, OH 45005
Jake S.

Jake S.

DRYER WHIRLPOOL WED5620HW0 "Found unit intermittently shutting off mid cycle in sensing mode. No error codes, moisture sensors test good. Unit ventilation is clean and no other issues with operation, diagnosed bad control.; ordrng 1 W11316370 (CONTROL )"

Near Franklin, OH 45005
Mark B.

Mark B.

REFRIG MAYTAG MFI2569VEQ1 "Replaced control board, programmed code of 2020 from model sticker inside unit, unit is cooling normally, advised to wait about 24-48 hours to ensure unit has cooled completely, all checks ok."

Near Robinson Vail Rd, Franklin, OH 45005
Mark B.

Mark B.

WASHER MAYTAG MVWB835DW3 "Complaint of unit bunching up sheets and towels during wash cycles, and ripping holes. Checked basket for any burrs or spots where clothes could catch on, basket is smooth all around. Had customer show how they load sheets and towels, advised to load in heaps evenly around the washplate, does not need to be pushed to the sides of the tub. Called techline, techline advised if there are no burrs in basket or wash ring, then it would be a loading issue, advised to knock off any loose lint, then roll up the item in a loose ball and distribute evenly around but DO NOT compact items down at all, leave everything loose, techline file number: 7725856834"

Near Lynn Dr, Franklin, OH 45005
Mark B.

Mark B.

REFRIG MAYTAG MFI2569VEQ1 "Replaced dispenser control, tested unit. Same issue, removed new part.Unit needs new main control board, quoted part: WPW10310240; ordrng 1 WPW10310240 (cntrl-elec)"

Near Robinson Vail Rd, Franklin, OH 45005
Jake S.

Jake S.

REFRIG // LGHC2342LF2 "Found evaporator drain blocked causing leaking. Cleared block, added leak detection mat and tested unit, checks ok."

Near Lakeview Dr, Franklin, OH 45005
Mark B.

Mark B.

DISHWASHER WHIRLPOOL WDT750SAHZ0 "Customer complaint of water leaking from underneath unit, tested unit, through diagnostic cycle unable to recreate leak, unit is functioning normally at this time, no error codes, all checks ok. Left water mitigation mat for customer to observe."

Near Meadowlark Dr, Franklin, OH 45005
Mark B.

Mark B.

REFRIG MAYTAG MFI2569VEQ1 "Customer complaint of unit not cooling, ui not responding, confirmed complaint, found keyboard not responding to any inputs, power cycled unit, no change, will need new control for dispenser to repair, quoted part: W10776982; ordrng 1 W10776982 (cntrl-elec)"

Near Robinson Vail Rd, Franklin, OH 45005
Jake S.

Jake S.

REFRIGERATOR MAYTAG MSS25C4MGZ00 "Replaced evap fan and tested unit, checks ok."

Near Chamberlain Rd, Franklin, OH 45005
Mark B.

Mark B.

DRYER MAYTAG MEDE400XW0 "Customer complaint of door hinge pin missing, noise from unit and unit not heating, confirmed complaints, needs new hinge assembly, quoted part: WPW10310366 , customer does not want to repair door hinge at this time. Found heater element is snapped, needs replaced, also needs all rollers and idler pulley replaced quoted parts: wp8544771, w10837240 , wp3389420 , (4) WPW10314173 total for 4 rollers. Replaced heater element today, will replace rollers and idler pulley on 8/22/19; ordrng 4 WPW10314173 (support)s"

Near Fisher Rd, Franklin, OH 45005
Mark B.

Mark B.

N/A N/A GHW9150PW0 "Complaint of unit not draining, error code. Confirmed complaint, found drain pump making loud noise, not draining, pump needs replaced ; ordrng 1 280187 (pump-water)"

Near Appleridge Ct, Franklin, OH 45005
Jake S.

Jake S.

RANGE WHIRLPOOL WFE540H0ES2 "Replaced control and tested unit, checks ok."

Near Minnick St, Franklin, OH 45005
Jake S.

Jake S.

LAUNDRY MAYTAG MVWB835DW4 "Replaced control and tested unit, checks ok."

Near Hamilton-Middletown Rd, Franklin, OH 45005
Jake S.

Jake S.

REFRIGERATOR WHIRLPOOL MSD2454GRQ "Found icemaker liner deteriorated and icemaker leaking water. Replaced icemaker and tested unit, checks ok.; used 1 WPW10190965 (ICEMAKER) from stock"

Near Shawn Dr, Franklin, OH 45005
Mark B.

Mark B.

FREEZER WHIRLPOOL WRX986SIHZ00 "Customer complaint of unit making noise in back, cannot confirm complaint, ran through multiple service tests to activate all fans and components, no noise at this time, advised customer to ensure feet are lowered to help mitigate noise from compressor. All checks ok."

Near Hendrickson Rd, Franklin, OH 45005
Jake S.

Jake S.

REFRIGERATOR KITCHENAID KRMF706ESS00 "Replaced control and tested unit, checks ok."

Near Ruppert Ct, Franklin, OH 45005
Jake S.

Jake S.

LAUNDRY MAYTAG MVWB835DC4 "Found cold water valve stuck shut causing error. Replaced valve and tested unit, checks ok.; used 1 W11165546 (VALVE) from stock"

Near Running Deer Trail, Franklin, OH 45005
Mark B.

Mark B.

WASHER MAYTAG MVWB835DW3 "Customer complaint of unit not washing or rinsing clothes, snagging sheets and towels. Checked terror codes, none found, Tested unit through automatic test cycle, all functions are normal, tested rinse and spin with 3 towels, found noise coming from gearcase, checked underneath, found small oil leak causing noise and gearcase will need replaced.; rqstng P&A on 1 W10811956 (drum assy)"

Near Lynn Dr, Franklin, OH 45005
Jake S.

Jake S.

DRYER WHIRLPOOL MEDX655DW1 "Found unit only heating on low and medium heat. Replaced temp selector and tested unit, checks ok.; pckd up 1 W11230567 (SWITCH )"

Near Hill Ave, Franklin, OH 45005
Jake S.

Jake S.

SXS 22' RAM WHIRLPOOL WRS571CIHZ01 "Found evap motor grinding due to fan mount being out of place. Reset and tested unit, checks ok."

Near Ellenridge Dr, Franklin, OH 45005
Jeremy F.

Jeremy F.

DRYER WHIRLPOOL WED8000DW4 "Confirmed customer complaint of grinding noise, found lint duct was loose causing noise, secured lint ducky, ran through test cycle, no noises, checks ok."

Near Martz-Paulin Rd, Franklin, OH 45005
Jake S.

Jake S.

DRYER WHIRLPOOL NGD4655EW2 "Found unit not heating due to short in ignitor, needs replaced.; ordrng 1 279311 (ignitor kit & bracke) and 1 WPW10328463 (coil-valve)"

Near Park Ave, Franklin, OH 45005
Jake S.

Jake S.

FREEZER WHIRLPOOL WZF34X18DW02 "Replaced control and thermistor and tested unit, checks ok."

Near Martha Dr, Franklin, OH 45005
Jake S.

Jake S.

FREEZER WHIRLPOOL WZF34X18DW02 "Corrected noise from low side compressor line vibrating against panel with spacer. Found unit evap frozen over due to control not kicking on defrost heater, diagnosed bad control. ; ordrng 1 W11253128 (CONTROL) and 1 WPW10383615 (thermistor), used 1 WPW10221048 (SPACER) from stock"

Near Martha Dr, Franklin, OH 45005
Jake S.

Jake S.

KITCHEN WHIRLPOOL WDT750SAHZ0 "Customer stated unit had leaked suds on floor. Tested and found detergent buildup inside unit causing suds overflow. Customer using Cascade Platinum tabs but could not find HE logo on box, left samples for different brand, ran Affresh cycle and recommended customer buy more, tested unit, checks ok.; used 1 W10282479 (AFFRESH) from stock"

Near E 2nd St, Franklin, OH 45005
Jeremy F.

Jeremy F.

WASHER MAYTAG MVWC565FW1 "Checked for error codes, no error checked water pressure hose for obstruction, calibrated unit, ran through test cycle, all operations normal, checks ok."

Near Hamilton-Middletown Rd, Franklin, OH 45005
Jake S.

Jake S.

WASHER MAYTAG MVWC416FW0 "Found cold water valve blocked up from well water. Replaced valve and advised customer to add filter, checks ok.; used 1 W11210459 (VALVE) from stock"

Near Travis Ct, Franklin, OH 45005
Joel L.

Joel L.

DISHWASHER WHIRLPOOL KDTE334GPS0 Installed control panel due to unit not responding and functioning. After repair. Tested unit and leaked checked. All operations are good. No leaks.

Near Beal Rd, Franklin, OH 45005
Jeremy F.

Jeremy F.

REFRIGERATOR WHIRLPOOL WRV976FDEM01 "Replaced control, tested unit, unit is getting power, and lights are coming on, checks ok."

Near Moreland Dr, Franklin, OH 45005
Jake S.

Jake S.

RANGE WHIRLPOOL WFE525S0HW0 "Customer stated unit burned the top of products on bake in a few minutes. Ran tested and found unit getting to temp, bake and broil both cycling at proper times, no shorts recorded. Advised customer to monitor unit for now, checks ok."

Near Surrey Dr, Franklin, OH 45005
Daniel  L.

Daniel L.

SXS 25' MFD WHIRLPOOL WRS325FDAW02 Inspected unit and found the temps in the freezer around 16 degrees. Inspected icemaker and ran a test on it. ICEMAKER functioning properly. Adjusted temp settings and all checks ok. Customer to observe.

Near Lake Ave, Franklin, OH 45005