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Local Reviews
for Fairfield, OH
Powered by Fluid LOCALGreat service
Sharon - Fairfield, OH
They did a Great job
Response from A to Z Appliance Service:
Thanks for taking time to write a review for A to Z.
Great service
Robert - Fairfield, OH
He knew what he was doing and made sure it all worked
Response from A to Z Appliance Service:
Thanks for reviewing.
good tech
Bill - Fairfield, OH
professional and courteous
Response from A to Z Appliance Service:
Thank you. We are glad to hear such positive feedback.
whirl pool oven
Harlan - Fairfield, OH
Quick Service
John - Fairfield, OH
Mark is knowledgeable on the model of Maytag dryer that we own. He analyzed the problem quickly.
Brandon - Fairfield, OH
Response from A to Z Appliance Service:
Thank You
oven
Harlan - Fairfield, OH
Very good work ,highly recomended
Maytag Dryer Repair
JR - Fairfield, OH
The tech called prior to arriving and performed the service as expected.
Mel
FRANK - Fairfield, OH
Very professional service.
Response from A to Z Appliance Service:
Thank you very much for the review
Jerry
BAIRD - Fairfield, OH
Arthur did an excellent job finding our leak, ordering the correct parts and making the repair. Great job!
Response from A to Z Appliance Service:
Thank you for the review
Prompt, courteous, excellent service!
BELL - Fairfield, OH
Service technician was wonderful. He took the time to explain the repair and do it right. Nice guy who was interested in making a quality repair.
Response from A to Z Appliance Service:
Thank you for the review
won't be using you again
Cindy - Fairfield, OH
Well, first service call, repairman left my dryer with a loud noise in drum that was not there when I first called, which resulted in second service call, which that repairman says I need another new part and that the first repairmen didn't even grease wheel like he should have so he comes back with yet another new part BUT he then leaves with the insulation around drum hanging into my dryer so that wasn't properly put back with resulted in a THIRD service call, I haven't been home yet to check it out but it hard darn well better be done right this time! So did I need the second new part? Who knows!
Response from A to Z Appliance Service:
Sorry it took so many trips. Hopefully unit is working fine now. Please let us know if it is not so that we can get you taken care of.
Mark B.
RANGE MAYTAG MGT8800FZ00 "Replaced membrane panel, tested unit, all functions are normal, unit is operating as designed, customer is unhappy with response of membrane keypad, states it is too hard to hold down to make the timer advance quickly, advised that unit is operating as designed and there would be no way to adjust this feature, all checks ok."
Mark B.
N/A N/A MFI2269VEA0 "Replaced door freezer door handle, handle is secure. Replaced dual valve error line to ice maker, tested ice maker, ice maker harvested and filled with water normally, noise is as normal. All functions are normal, all checks ok."
Mark B.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Replaced main control board and ui panel, tested unit, unit still not dispensing water or ice, on main control tested P3-7 to P1-2, no voltage when water paddle is depressed, called techline, advised to check left hand freezer door, found freezer door is dented inside where it depresses door switch, door needs replaced. used spaced to help with operation until door is replaced. File number for techline call: 7726124832; ordrng 1 W11307224 (dor-fip), used 1 WPW10221048 (SPACER) from stock"
Mark B.
N/A N/A MFI2269VEA0 "Complaint of freezer door handle broken, and ice maker making strange noise during cycle, confirmed handle broken, ordering handle and screws, tested ice maker, ice maker harvested and called for water normally, confirmed noise, needs new dual valve to correct issue.; ordrng 1 67006322 (water inlet valve) and 1 W10165840 (tube-water) and 2 WP3387230 (screw)s and 2 WP67006113 (plate)s and 1 WPW10123795 (handle)"
Mark B.
RANGE MAYTAG MGT8800FZ00 "Complaint of oven time button hard to press, confirmed complaint, plus button on panel is not always responding correctly, ordering new membrane panel to repair.; ordrng 1 W11160335 (swtch-memb)"
Mark B.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Complaint of unit not dispensing ice or water, confirmed complaint, found ice in bin, and ice door will open when ice paddle is pressed, but auger motor will not turn, water dispenser also not activating water valve, tested ui and control, voltage is not being sent to water valve or auger motor. Ice maker called for water and filled normally, needs new ui and control board.; ordrng 1 W11043763 (cntrl-elec) and 1 W11265135 (panel-ui)"
Mark B.
XXL FRENCH DOOR WHIRLPOOL WRF997SDDM00 "Upon arrival ice bin is full, customer states unit has been producing ice since 2 or 3 days after last service call. Advised after ice maker has either been turned off or serviced it can take 48-72 hours for ice to start producing regularly. Customer complaint of light in left shelf is flickering, found damage to shelf causing issue, would need shelf replaced, quoted part: WPW10753418 customer states has extended warranty, advised to call extended warranty company for dispatch, if warranty call for this unit comes through please order WPW10753418"
Mark B.
XXL FRENCH DOOR WHIRLPOOL WRF997SDDM00 "Complaint of ice maker not making ice, confirmed complaint, checked ice maker error codes, no errors, forced ice maker harvest cycle, ice maker harvested normally, tested ice level sensor, sensor is registering normally, door switch is showing closed when door is shut. Techline had me run through more testing, had me check connections for ice maker thermistor, found thermistor connection harness secure, but not making good connection, corrected connection, tested ice maker thermistor from diagnostic test, thermistor is now registering correctly, power cycled unit, techline advised for customer to observe ice production, file number: 7726007213"
Mark B.
XXL FRENCH DOOR WHIRLPOOL WRF997SDDM00 "Replaced deli ui and harness assembly, replaced dispenser UI, replaced door handle, tested ice maker, ice maker harvested and filled correctly, customer to observe ice production, replaced freezer door handle, all checks ok."
Mark B.
RANGE JENNAIR JDRP548HL00 "Complaint of control panel loose, confirmed complaint, found bracket loose, tightened bracket down, control panel is now secure, all checks ok."
Mark B.
XXL FRENCH DOOR WHIRLPOOL WRF997SDDM00 "Replaced water valve and ice maker ass molies, upon removing deli ui board, found wiring harness is damaged, will need harness to complete repair, will finish installing new parts when harness comes in. Complaint of handle wiggling, tightened freezer handle down as far as possible, still wiggling, needs new freezer door handle.; ordrng 1 W10827046 (handle,door (ss)) and 1 WPW10732686 (cover)"
Mark B.
LAUNDRY WHIRLPOOL MVWB765FW2 "Replaced UI panel, recalibrated unit, tested unit, all functions normal, all checks ok."
Mark B.
XXL FRENCH DOOR WHIRLPOOL WRF997SDDM00 "Complaint of ice maker not making ice, and water not dispensing, also deli board non functioning, confirmed complaints, found deli board non responsive, needs replaced. Tested ice maker, ice maker motor did not turn, water valve did not open when voltage was sent from control. Unit needs new ice maker, water valve and deli board.; ordrng 1 W10862400 (cntrl-elec) and 1 WPW10341329 (water valve assy) and 1 WPW10565996 (cntrl-elec) and 1 WPW10764668 (ice maker)"
Mark B.
DRYER WHIRLPOOL NED4655EW1 "Complaint of taking too long to dry towels, customer states takes 3 cycles of timed dry to dry towels. Tested incoming power, power is at 240 VAC, tested thermal cut offs and fuses, all test normal, heating element tests normal, tested dryer vent air flow with test kit, found airflow out of house is not sufficient for correct dry times, advised to have vents cleaned to correct long dry times. All functions are normal, all checks ok.; used 1 W11224254 (VENT TEST KIT) from stock"
Mark B.
LAUNDRY WHIRLPOOL MVWB765FW2 "Complaint of unit not responding, confirmed complaint, checked power, unit is reciving 120 VAC, diagnostic LED Is flashing as normal per tech sheet, needs new UI, ordering to repair.; ordrng 1 W11135391 (console)"
Mark B.
WASHER WHIRLPOOL WTW4850HW1 "Complaint of water leaking, water is leaking from inlet pipes on wall, not unit, checked unit over, found no leaks from drain tube or inlet valve, or anywhere else, tightened inlet hoses on washer itself, tested all other functions, washer is functioning normally, customer to have plumber check on wall valves."
Mark B.
DRYER WHIRLPOOL NED4655EW1 "Replaced thermal cut off, tested unit, unit is heating normally, all other functions normal, all checks ok."
Mark B.
REFRIGERATOR KITCHENAID KSBS25INSS00 "Complaint of ice maker not filling. Confirmed complaint, tested ice maker, ice maker not allowing forced harvest cycle or forced water fill. Tested optics, optics are recognizing when bin is full and when it is not, needs new ice maker assembly, quoted: 2198597 ; ordrng 1 2198597 (icemaker assy)"
Mark B.
WASHER WHIRLPOOL WTW4955HW1 "Replaced belt and shield, tested unit, all functions are normal, all checks ok."
Mark B.
DRYER WHIRLPOOL NED4655EW1 "Complaint of unit not heating. Confirmed complaint, incoming power is at 240VAC, tested fuses, found thermal cut off not allowing voltage through, needs new thermal cut off.; ordrng 1 279816 (thermal cut off hi)"
Terry S.
REFRIGERATOR WHIRLPOOL WRF535SWHV00 "Recovered the Freon in the unit and disassembled lines to blow through per tech support, all line clear except hot gas bypass. Unable to clear that line. Unit declared non repairable per TJ at Whirlpool.7725551046TJ"
Mark B.
27" VMAX TOP LOA MAYTAG MVWC565FW1 "Complaint of clothes feeling rough, called techline, techline advised to limit amount of detergent usage, advised to test unit with towels and no soap to see if suds appear, if suds appear then there is still detergent residue in unit, causing roughness of clothes tech line file number: 7725667598. Tested unit with towels, and no soap, bubbles formed quickly from residual detergent. Advised customer to clean washer with affresh tablets and limit fabric softener and detergent usage until clothes are satisfactory."
Terry S.
REFRIGERATOR WHIRLPOOL WRF535SWHV00 "checked the refrigerator and found unit unplugged, plugged the refrigerator in and observed the operating pressure. Low side pressure at -18.3 head at 77-112 psi. Contacted whirlpool tech support spoke with Ed was recommended to replace the compressor again and blow the system with Freon.7725551046Ed; ordrng 1 W10143759 (drier (service)) and 1 W10507884 (compressor)"
Mark B.
DISHWASHER MAYTAG MDB8959SBB2 "Replaced user interface, tested unit, unit is operating normally at this time, all checks ok."
Mark B.
DRYER WHIRLPOOL WED6620HW0 "Complaint of paint chipping off of inside of dryer drum, confirmed complaint, replaced drum, all checks ok."
Mark B.
KITCHEN KITCHENAID KDTM354ESS3 "Complaint of upper rack falling down, confirmed complaint, replaced rails per s code, found wheels from adjuster have broken off, need replaced, s code does not cover this repair, called partner team to see if they will cover repair to adjuster, partner team gave auth num: KLESI00AP1; ordrng 4 WPW10195839 (dishrack adjuster)s and 4 WPW10195840 (positioner)s and 1 WPW10546503 (adjuster)"
Mark B.
WASHER MAYTAG MVWC565FW1 "Complaint of fabric softener draining of the sides of the agitator, confirmed complaint, found too much fabric softener is being added to dispenser, advised of proper fabric softener use and diluting with warm water, ran test cycle, all functions normal, all checks ok."
Mark B.
KITCHEN WHIRLPOOL WDTA50SAHW0 "Complaint of unit not filling with water, confirmed complaint, tested unit, found water valve for dishwasher was shut off, causing no water flow to unit, turned water on, tested unit, all operations are normal, adjusted feet to ensure proper door operation, all checks ok."
Mark B.
DISHWASHER WHIRLPOOL MDB8959SFZ4 "Replaced tracks for both rails, upper rack is now functioning normally, all checks ok."
Mark B.
DISHWASHER MAYTAG MDB8959SBB2 "Complaint of unit flashing lights upon power up, then no operation. Confirmed complaint, tested fuse on control, fuse is blown ,needs control replaced, quoted part: W10595568 ; ordrng 1 W10595568 (cntrl-elec)"
Mark B.
WASHER WHIRLPOOL WFW87HEDW0 "Replaced drain pump, tested unit, no leaks, unit is draining normally, all checks ok."
Arthur H.
REFRIGERATOR WHIRLPOOL WRF535SWHV00 On arrival customer says refrigerator is not cooling . Confirmed complaint Compressor on refrigerator is not pumping . It’s pulling less than 1 amp And has a auto tap valve on low side and has been recharged thru that Valve . Compressor needs replaced with dye drier.Ordering one new compressor and drier.Called partner team spoke with lashanda she said refrigerator originally came from Best Buy . Received SR# 7725392870Took one picture of model and serial and one of receipt Took one picture of tap valve on compressor Rescheduled for July 24 to install ; ordrng 1 W10143759 (drier (service)) and 1 W10507884 (compressor)
Arthur H.
REFRIGERATOR WHIRLPOOL WRF535SWHV00 On arrival customer says refrigerator is not cooling . Confirmed complaint Compressor on refrigerator is not pumping . It’s pulling less than 1 amp And has a auto tap valve on low side and has been recharged thru that Valve . Compressor needs replaced with dye drier.Ordering one new compressor and drier.Called partner team spoke with lashanda she said refrigerator originally came from Best Buy . Received SR# 7725392870Took one picture of model and serial and one of receipt Took one picture of tap valve on compressor Rescheduled for July 24 to install ; ordrng 1 W10143759 (drier (service)) and 1 W10507884 (compressor)
Arthur H.
REFRIGERATOR KITCHENAID KRFF507ESS00 On arrival customer says refrigerator not cooling properly. Confirmed complaint. Took one picture of fresh food evaporator froze over. Disassembled inside of refrigerator and removed evaporator cover. Used Steamer to clear all frost off evaporator. Found service pointer W11092686D for this issue S code for labor S16360 optimize thermistor for defrost Moved thermistor to suction line behind ridge See picture Customer paid service call June 17
Mark B.
RANGE MAYTAG MGT8800FZ00 "Called techline to double check on repair, because of amount of sealed gas lines on back of unit, techline advised that damage is not covered by manufacturers warranty, techline file number: 7725163692, called partner team to see if 30 day cosmetic warranty applies or if customer would need to deal with store he bought it from, partner team stated unit is within 30 days of purchase/delivery, repair is covered, replaced back panel and side panel, all checks ok.; used 2 WP8567668 (WIRE TIE) from stock"
Mark B.
WASHER WHIRLPOOL WTW4955HW1 "Replaced gearcase, cam and belt, recalibrated unit, tested unit through automatic test mode all functions normal, all checks ok."
Mark B.
WASHER MAYTAG MVWB865GW0 "Customer complaint of noise coming from unit while in cycle, checked error codes, F0E4, F3E2, F2E1, tested valve thermistor, thermistor is bad, replaced valve assembly, checked under unit, nothing blocking or leaking underneath, tested high speed spin cycle, sounds normal, tested unit with 4 big towels, unit sounds normal, all checks now ok.; used 1 W11165546 (VALVE) from stock"
Mark B.
RANGE MAYTAG MGT8800FZ00 "Customer complaint of back left bottom corner of unit is bent/damaged, confirmed complaint, found main frame is bent causing corner to stick out too much to fit into cabinet area where unit is supposed to be stationed. Called tech line, tech line advised back panel is a repairable part, ordering back panel and side panel that are both bent.; ordrng 1 W10668728 (cover-rear) and 1 WPW10330375 (panel-side)"
Mark B.
WASHER WHIRLPOOL WTW4955HW1 "Customer complaint of loud noise coming from unit during cycles, wether or not here are clothes in it. Checked error codes, found none, tested unit, confirmed complaint, checked underneath unit, found oil leaking from gearcase, needs replaced along with splutch assembly.; ordrng 1 W10721967 (drive pulley) and 1 W11035747 (gearcase) and 1 W11239857 (belt)"
Mark B.
COMPACTOR WHIRLPOOL GC900QPPQ6 "Replaced start switch and on off lock switch, tested unit, unit is operating normally, all checks ok."