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Local Reviews
for Fairfield, OH
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Harlan - Fairfield, OH
Very good work ,highly recomended
Maytag Dryer Repair
JR - Fairfield, OH
The tech called prior to arriving and performed the service as expected.
Mel
FRANK - Fairfield, OH
Very professional service.
Response from A to Z Appliance Service:
Thank you very much for the review
Jerry
BAIRD - Fairfield, OH
Arthur did an excellent job finding our leak, ordering the correct parts and making the repair. Great job!
Response from A to Z Appliance Service:
Thank you for the review
Prompt, courteous, excellent service!
BELL - Fairfield, OH
Service technician was wonderful. He took the time to explain the repair and do it right. Nice guy who was interested in making a quality repair.
Response from A to Z Appliance Service:
Thank you for the review
won't be using you again
Cindy - Fairfield, OH
Well, first service call, repairman left my dryer with a loud noise in drum that was not there when I first called, which resulted in second service call, which that repairman says I need another new part and that the first repairmen didn't even grease wheel like he should have so he comes back with yet another new part BUT he then leaves with the insulation around drum hanging into my dryer so that wasn't properly put back with resulted in a THIRD service call, I haven't been home yet to check it out but it hard darn well better be done right this time! So did I need the second new part? Who knows!
Response from A to Z Appliance Service:
Sorry it took so many trips. Hopefully unit is working fine now. Please let us know if it is not so that we can get you taken care of.
Anthony S.
Whirlpool oven WOS51ES4EB01 Customer complaint of unit not heating. Confirmed complaint, model and serial numbers. Found thermal fuse open. Replaced thermal cut out. Ran test cycle. All ok at this time. ; used 1 WP9759243 (FUSE) from stock, Job Cmpltd
Anthony S.
Maytag dryer MEDB765FW0 Replaced overlay and electronic control. Ran test cycle. All ok at this time. ; Job Cmpltd
Anthony S.
Whirlpool range WFE540H0ES1 Replaced cracked cooktop. All ok at this time. ; Job Cmpltd
Anthony S.
Kitchen Aid icemaker KUIX305ESS1 Customer complaint of unit not making ice. Confirmed complaint, model and serial numbers. Found water level sensor reading full at all times. Picked up and replaced water level sensor/recirculation pump. Ran test cycle. All ok at this time. ; pckd up 1 W10908287 (pump), Job Cmpltd
Anthony S.
Whirlpool washer WTW5000DW1 Customer complaint of unit leaking water after cycle. Confirmed complaint, model and serial numbers. No stored error codes. Found drain hose clamp not properly installed onto drain hose at rear of unit. Installed hose clamp properly and secured in correct position with wire tie. Ran test cycle. All ok at this time. ; used 1 WP8567668 (WIRE TIE) from stock, Job Cmpltd
Anthony S.
Whirlpool washer MVWX500BW0 Customer complaint of unit making loud noise during agitation cycle. Confirmed complaint, model and serial numbers. Found belt pulley nut loose and belt riding down and rubbing cover. Tightened pulley nut. Ran test cycle. All ok at this time. ; Cllctd $95.85 CC Ref # 2792, Job Cmpltd
Anthony S.
Maytag dryer MEDB835DW4 Customer complaint of unit not drying clothes well. Confirmed complaint, model and serial numbers. Adjusted control dryness level to 4. All ok at this time. Customer to observe. ; Job Cmpltd
Arthur H.
Whirlpool laundry WTW7500GW0 On arrival customer says washer doesn’t do final spin in bulky cycle . Went to diagnostics and ran manual test . Washer did all functions For me . Washer had no error codes in it . Washer won’t do spin In regular cycle . Need one new control Part# WPW11130238DAP has in stock Return on the 12th to installTook one picture of model and serial and one of receipt ; ordrng 1 WPW11130238 (ELECTRONIC CONTROL), schdld next appmnt for 10/12 FRI
Anthony S.
Maytag washer MVWB765FW1 Replaced water inlet valve. Ran test cycle. All ok at this time. ; Job Cmpltd
Anthony S.
Whirlpool washer LSN1000LW0 Customer complaint of unit not starting cycle. Confirmed complaint, model and serial numbers. Timer motor getting power but not advancing. Agitator not spinning. Gearcase also leaking and making grinding noise. Needs timer motor, agitator dogs, gearcase, and motor coupler, for return visit. ; rqstng P&A on 1 285852A (coupling,motor) and 1 3360629 (gear case) and 1 80040 (agitator dogs) and 1 WP3954071 (TIMER ), schdld next appmnt for 9/24 MON
Anthony S.
Whirlpool range WFE540H0ES1 Customer complaint of cooktop is scratched and cracked. Replaced glass cooktop. All ok at this time. ; Job Cmpltd
Anthony S.
Whirlpool washer WTW4816FW2 Customer complaint of unit not starting cycle. Confirmed complaint, model and serial numbers. Lid lock light was flashing, customer unplugged unit to reset, control now unresponsive. Needs new control, W11170319, and lid latch assembly, W10838613, for return visit. ; ordrng 1 W10838613 (lid lock assembly) and 1 W11170319 (CNTRL-ELEC), schdld next appmnt for 8/9 THU 12-5
Anthony S.
Whirlpool refrigerator WRX735SDBM00 Customer complaint of excessive frost in freezer section. Confirmed complaint, model and serial numbers. Found door slides binding holding freezer door out. Needs door slides, WPW10120018, for return visit. ; ordrng 2 WPW10120018 (slide rail (frz) )s, schdld next appmnt for 8/14 TUE
Anthony S.
7/20/18 11:58: AS there 7/20 FRI, 11:55 to 12:57, Replaced freezer LED module. All lights coming on. Unit lighting still not working like when customer purchased unit with dim to bright functionality. Called WP TechLine with no available remedy or solutions, they are not aware of "dim to bright" feature/function. Customer to contact ExtWrn for further solutions. ; Job Cmpltd
Anthony S.
Replaced control. Ran test cycle. All ok at this time. ; Job Cmpltd
Anthony S.
Whirlpool refrigerator WRX988SIBM03 Customer complaint of Refrigerator ceiling lights dim and freezer light not working. Confirmed complaint, model and serial numbers. Removed freezer LED assembly, and bypassed with temporary shunt, refrigerator lights working at full brightness. Need freezer LED module, W11126053, for return visit. ; ordrng 1 W11126053 (MODULE ), schdld next appmnt for 7/20 FRI 8-12
Anthony S.
Maytag dryer MEDB755DW2 Customer complaint of water droplets in dryer after cycle. Confirmed complaint, model and serial numbers. Removed water line from dryer steam valve. Customer also concerned about heat marks on element exhaust grille in drum. Informed customer that heating marks on grille is normal. Ran test cycle on dryer and washer. No leaks. All ok at this time. ; Job Cmpltd
Jeremy F.
Amana Washer NTW4516FW2 Found top of unit bent, found right side of cabinet bent, needs new top, and cabinet.; ordrng 1 W10596395 (cabinet) and 1 W11026446 (top), schdld next appmnt for 7/3 TUE ! [**], saved tckt
Anthony S.
, Replaced UI/console. All ok at this time. ; Job Cmpltd,
Jeremy F.
Maytag washer MVWB765FW Found rust stains on soap tray slider, cleaned out, checks ok.; Job Cmpltd
Arthur H.
One of these boards was returned after last visit.Was wrong part . Installed board today and all steps went as designed.Refrigerator is now running and displaying correctly. Removed back cover and cleaned all dust and dirt .Removed front kick plate and clean condenser coils . Replaced water filter with new one and made sure all air was dispersed.; Job Cmpltd,
Arthur H.
Whirlpool refrigerator GI5FVAXVL01 Called customer to confirm appointment.He answered and I told him I was on way he said OK . Arrived at home 18 minutes later and no one answers the door. I call him back and he says someone is on there way to let me in . I installed the board and entered the code all goes well until I try to save the code and the freezer.Freezer down button won’t save the code.Customer been without refrigerator for two weeks would like appointment as soon as Part is here Thanks Arthur Called tech line spoke with Joel and he said we probably have the wrong board.Try to get a fresh part from the Plainfield warehouse. Reordering W10310240; ordrng 1 W10310240 (elect control board), schdld next appmnt for 6/13 WED
Anthony S.
Jenn-Air cooktop JED4430GB00 Replacement part damaged in box. Need to reorder cooktop for return visit. W11051473. ; ordrng 1 W11051473 (COOKTOP ), schdld next appmnt for 6/1 FRI 8-3
Arthur H.
Replaced left refrigerator door with new door. Ice maker dispenser is now working without the spacer on the inside of door. Checked all functions of the user interface and all operations are working correctly. ; Job Cmpltd
Arthur H.
On arrival dryer not starting . Thermal fuse blown on back of dryer . Checked heating element and it was shorting out on heater housing . Element sagging on inside row. Replaced thermal fuse and the heating element.All operations are now working correctly. ; used 1 279838 (ELEMENT,HEATER), and 1 3392519 (THERMAL FUSE) from stock, Job Cmpltd,
Anthony S.
Jenn-Air cooktop JED4430GB00 Dealer received damaged unit. Chip missing from left front corner of cooktop glass. Ordered, W11051473, for return visit. ; ordrng 1 W11051473 (cooktop), schdld next appmnt for 5/29 TUE
Arthur H.
On arrival dryer not starting. Checked door switch and checked for correct voltage. All checked OK . Checked thermal fuse and it was blown . Replaced fuse and test ran . Dryer now heating and running again .Took one picture of model and serial Dryer less than one year old ; used 1 3392519 (THERMAL FUSE) from stock, Job Cmpltd
Arthur H.
Replaced water reservoir with new unit . Filled tank and ran water til all air was expelled. Ran a few glasses of water out and we have no runs no drips . All dispenser functions are good again . Customer paid in full on first visit . $251.61; Job Cmpltd,
David K.
nspected unit due to F51 error code, found friction on tub bearings, pulled rotor motor off and found bearing oil had leaked out thus causing the friction, need to replace tub and shaft assembly $321.03, basket assembly $424.44, labor $125.00 plus $75.00 for second tech, we don’t recommend this repair ; Cllctd $95.85 bankcard, Job Cmpltd
Arthur H.
On arrival customer could not remove cover over light bulb so she could change the bulb . Oven door inside the door itself the gasket was hanging down in the window where you could see it . Had to remove back panel of range to get to light bulb socket. Once I removed it I could turn the light bulb cover enough to get it to release. Changed bulb . Bulb now working. Had to take oven door apart and reposition the gasket around the glass window in front of oven door. Oven door now see thru without seeing gasket hanging downTook one picture of model and serial Authorization number is CRM/SR7721897004. Two jobs on this one range; Job Cmpltd
Robert C.
Whirlpool dryer MDE5500AYW Replaced damaged seal. Checks okay.; Job Cmpltd
Arthur H.
ustomer says she does not want this washer repaired . Customer said she told the Home Depot in Forest Park she did not want this washer in less than 48 hours. Washer runs without the lid switch locking . Would not run at all at first.She is going to the store today to get new washer or her money back .I went to auto test and washer did not lock the lid . It agitated and spun with out the lid locking . She has small children in the home ; Job Cmpltd,
Arthur H.
On arrival checked freezer for frost pattern today. Freezer has good frost pattern and temperature check is -2 degrees . Ice maker is working and ice bin is full .Refrigerator section is 36 degrees on lower shelf and 37 on middle shelf. Unit seems to have stabilized and is cooling correctly. Advised customer to monitor unit . If any changes occur to schedule appointment. Save all parts just in case we need them at later date . Unit is running good today.Took two pictures one of freezer evaporator and one of ice bin full. ; Job Cmpltd
Arthur H.
MAYTAG WASHER MHW4300DW0 Installed new door switch and tested all operations of door latch is good .Customer did not receive a use and care guide . If the fresh spin button is chosen the washer will spin clothes ever so often and will not unlock door for six hours. Advised customer to research a copy of use and care guide for other helpful tips on the use of her washer . Trouble shot with T. J . On the tech line ; Job Cmpltd
David K.
Inspected unit due to dryer not spinning tumbling, found idler pulley bearing broke and shredded the belt, also the idler arm shaft is grooved and worn and so are the roller supports for the rear of the drum.Roller $35.18 each need 2Belt $27.22Idler arm $28.23Bearing pulley $21.52Washer $9.56 each need 2Retainer ring $11.85Parts total $178.30Labor $98.75Collect $87.33 today service call ; ordrng 1 WP6-3705180 (IDLER ARM) and 2 12001541 (DRUM ROLLER/WASHER ASSY.)s and 1 WP33002535 (BELT) and 1 WP354987 (RING-E) and 1 WP6-3700340 (BEARING) and 2 WPY312527 (WASHER- ID)s, Cllctd $87.33 Check # 8930, schdld next appmnt for 4/16 MON
Robert C.
Whirlpool oven MER6769BAW Replaced faulty broiler element. Checks okay.; Job Cmpltd
Anthony S.
Maytag dishwasher MDB8959SBS0 Customer complaint of water leaking from front lower left corner of unit. Confirmed complaint, model and serial numbers. Ran test cycle. Found rack marks on inner front door and dried water spots near upper corners of door running down door. Provided customer written estimate of rack slides replacement, no labor charges per WM. Customer declined repairs at this time. ; Job Cmpltd
Robert C.
On arrival top element is burned into. Top broiler element to be replaced. Ordering part number WPW10207400 . Return to install. Repair covered by Whirlpool Authorization number WE7lSE7EPL1 Next appointment on April 19th Took one picture of model and serial and one picture of element; ordrng 1 WPW10207400 (BROIL ELEMENT ), schdld next appmnt for 4/19 THU !, saved tckt [SdLink\279355a.png], O-emld tckt [SdLink\279355b.png], snapped 2 QuickPics (via SDM) /¯¯¯ 4/10/18 9:09 LG: cnfrmrd a WPW10207400 (BROIL ELEMENT) order w/DAP, expctng 4/10/18
Robert C.
Kitchen Aid refrigerator KFIV29PCMS00 Upon inspection found no frost pattern on freezer evaporator. Unit failed compressor speed test in diagnotic mode. unit needs new compressor and drier.; ordrng 1 W10143759 (drier (service)) and 1 W10276644 (compressor), schdld next appmnt for 4/10 TUE
Arthur H.
WHIRLPOOL MICROWAVE WMH76719CS5 Replaced the high voltage capacitor and tested unit and it has a sound of high voltage arcing inside of cabinet. Called tech line went over everything with Garret that I replaced on unit. He ask me to check the cardboard cover of the wave guide for black marks . The cover has big black marks on the inside of cover . He gave me a file number of 7721647306 and said the microwave is unrepairable . Advised customer that whirlpool will be in touch about a replacement in the next couple of days . ; Job Cmpltd