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Local Reviews
for Dayton, OH

Rated 4.7 out of 5 stars based on 41 customer reviews

Map of Dayton, OH

great service




repair man was super nice and very efficient


Response from A to Z Appliance Service:

Thank you very much for this review. We appreciate these.


Map of Dayton, OH

Horrible-




Very unprofessional experience. “Tech” came out, pushed start, dishwasher worked. It hadn’t worked previously. He said, well, looks like you are good to go. He said they do not replace control boards, even when my wife asked him if he could check further. The “tech” then started into the religious harassment of my wife, who was home alone. She felt very uncomfortable. I called Wayne (Mgr) to complain. He said they couldn’t help us out in any way, and sometimes they charge people $100 to plug in a cord. Very unprofessional experience! Charge $96+tax


Response from A to Z Appliance Service:

Thank you for the review. We do apologize for your wife feeling uncomfortable. Our technicians see a lot of customers and have a lot of different conversations due to the fact of the variety of people and situations we encounter in this line of work. Some customers want a lot of conversation and some don't want any. We have talked to the tech and notified him that this conversation was not one that your wife appreciated. As far as the service call charge goes, when a customer schedules an appointment with us and our tech confirms the charge before they diagnose, we will charge for our service no matter how easy or difficult the job is. Our service call charge comes with a minimum 90 day warranty and sometimes when our tech gets there, the unit does start working. As far as the part goes, it is not that we DON'T replace as much as on your unit, our parts distributor told our tech that the part our tech thinks you might need, based on the problem description, is NLA (no longer available) and so we CAN'T replace that part. Thank you again for taking the time to send this review as we will use it in training with the techs to continue to try and make them better.


Map of Dayton, OH

Jacob gave great service and was friendly and efficient.





Response from A to Z Appliance Service:

thank you for the review


Map of Dayton, OH

Service call




Jake was on time, knowledgeable, and polite.


Response from A to Z Appliance Service:

Thank you for this review


Map of Dayton, OH

Great service




Next day warranty service, came with suspected culprit (pump for dishwasher) and was out the door in 20 minutes. Very nice young man. Will use these guys again.


Response from A to Z Appliance Service:

Thank you very much for the review


Map of Dayton, OH

Repeat Service Call




Representative had excellent customer service skills


Response from A to Z Appliance Service:

Thank you for the review


Map of Dayton, OH

Great Service!




I was very pleased with the service I received from A to Z . When I called for service, I was expecting to be scheduled a few days out. Jake was able to come to my home the very next day! While it was a little bit disappointing to have to order a part and wait for it to come in, the overall experience was great. Jake told me he would be back on such and such day, and he was true to his word. Jake was friendly, knowledgeable, quick about his work, and cleaned up after himself. My washer is back in service and working great.


Response from A to Z Appliance Service:

Thank you very much for the review.


Map of Dayton, OH

Great service




The serviceman came and knew what to do. In minutes he had may machine working. He gave me advice on what not to do when washing large clothing. In and out in no time nice person.


Response from A to Z Appliance Service:

Thank you for much for this review.


Map of Dayton, OH

Michele




Very prompt fast service.


Response from A to Z Appliance Service:

Thank you very much


Map of Dayton, OH

Joel Lacey was fabulous! He went above and beyond in his




knowledge and helpfulness! He would be our pick for the best service at your A to Z company!


Response from A to Z Appliance Service:

Thank you very much for the review. We really appreciate hearing how our techs are doing for our customers.


Great Service




Service call was handled professionally. Service man was professional, friendly and resolved our problem quickly.


Response from A to Z Appliance Service:

Thank you very much for taking the time to leave a review. We appreciate it.


Efficient and thorough




Professional technician that explained what he was going to do before checking out my washing machine. He ran a complete checkout of tests that were normal, thank God! I will use A to Z again and recommend them


Response from A to Z Appliance Service:

Thank you for the review. We really appreciate it.


Partial Satisfaction




A couple of months ago , my oven light went out. I bought a new bulb and attempted to install it, but when I did so the new bulb blew out the computer and it's ancillary equipment. This action resulted in a non operating oven however, the four burners remained functional. Your technician came expeditiously and and advised that new parts would be required, further he returned as planned and fitted the parts to render my oven performing as it should. With one exception, the oven light remains inactive. The gentleman explained to my wife that considerable problems would be required to solve the problem. Question, does GE know about this problem? if affirmative what are they doing to solve it? if negative should I advise them of the problem? Would greatly appreciate your rejoinder. Thank you and please thank your technician for his rapid response.


Response from A to Z Appliance Service:

Thank you for your review. We do not really receive any communications from GE, so we are not aware if they know about the issue. I am glad we were able to get your oven back up and running for you.


Great Service




The technician was very professional and he addressed all of our concerns. Thank you


Response from A to Z Appliance Service:

Thank you for the review


Reliable and quality service




Came on schedule and got work done. Very professional.


Response from A to Z Appliance Service:

Thank you for the review


George




Completely satisfied


Repair refrigerator




John was great,


Response from A to Z Appliance Service:

Thank you for taking the time to submit a review


Excellent




The repairman was courteous friendly and obviously an expert in his field


Response from A to Z Appliance Service:

Thank you for the review. We really appreciate it


Prompt and Professional





Response from A to Z Appliance Service:

Thank you very much. We appreciate the review


Don't listen..ignores the customers question's




Repect to people's Children and customer.


Response from A to Z Appliance Service:

I would like to apologize that you had this experience with one of our techs. Neil normally gets good reviews, but we will use this as a reminder that we always need to be listening and answering the customers questions. Thank you


Barb




A little confused om the time


Response from A to Z Appliance Service:

Thank you for the review. Sorry for any confusion regarding your appointment time frame


Nice repairman




Neil was very pleasant and knowledgeable.


Response from A to Z Appliance Service:

Thank you for the review


Knew what was wrong right away.




Very good


Response from A to Z Appliance Service:

Thank you


Dick





Response from A to Z Appliance Service:

Thank you for the review


Tom





Response from A to Z Appliance Service:

Thank you


Awesome technical work & customer service




My washing machine got damaged after a basement flood. I purchased the extended warranty through Home Depot (which I never buy!) who sent A - Z out. The repair man did a detailed inspection, ordered the parts, and fixed it the next week. Thank you for your service in my time of need. Dealing with A-Z was easy as 1,2,3!🤷🏻‍♀️😂


Response from A to Z Appliance Service:

Thank you very much for the review.


Jeff




Great service, very professional and friendly. Would definitely call if we need service in the future


Response from A to Z Appliance Service:

Thank you


Wonderful Service and a Great Price




Daniel L. did a great job, is very knowledgeable. He left no mess to be cleaned up. Would recommend him to help my friends, if they need a repair man


Response from A to Z Appliance Service:

Thank you very much for the review. We really appreciate it.


Neil B.

Neil B.

Whirlpool dishwasher KUDE60FXSS0 Plugged —- drain pump doesn’t work at all. Also found drain line plugged. Unit Checks OK.; used 1 W10348269 (DRAIN PUMP USE) from stock, Cllctd $255.76 Check # 3616, Job Cmpltd

Near Beejay Ct, Dayton, OH 45414
John N.

John N.

Whirlpool refrigerator GC3NHAXVY01 Per testing the icemaker coating is coming off and the icemaker is stuck mid cycle. Replaced the icemaker and checked for proper operation, checks ok. Water was slow coming out of the dispenser. Turn the needle valve off and opened it back up. Checked for proper flow from the dispenser, checks ok.; used 1 W10190965 (ICEMAKER) from stock, Cllctd $302.92 CC Ref # 1019, Job Cmpltd

Near Burgoyne Dr, Dayton, OH 45405
Neil B.

Neil B.

Maytag range MES5770AAA Oven works randomly. Unit needs CNTRL Panel. The CNTRL Panel to replace the the faulty one ONLY comes in ( Black ). Customer called AHS to discuss thisWith them. The part # available 5760M311-60 ( $ 291.41 ). AHS said color doesn’t matter. Ordering — Elect CNTRL / rollers / drawer runners.Next visit — Friday 7-27-18.; ordrng 1 5760M311-60 (cntrl-elec) and 2 W10182835 (runnr-drwr)s and 2 W12001527 (ROLLER)s, schdld next appmnt for 7/27 FRI

Near Rymark Ct, Dayton, OH 45415
Daniel  L.

Daniel L.

Whirlpool bella KRFC704FSS00 Found that icemaker iover filling ice mold and causing ice to clump together,, needs new icemaker. Called Techline to document issue. Replaced dispenser chute and door.; ordrng 1 W10908391 (ICEMAKER), schdld next appmnt for 7/20 FRI

Near Kramer Rd, Dayton, OH 45419
Jake S.

Jake S.

Maytag washer MVWX655DW1 Replaced gearcase and tested unit, checks ok.; Job Cmpltd

Near Bernwald Ln, Dayton, OH 45432
Jake S.

Jake S.

Jenn-Air Oven JJW3430DS02 Found both ovens installed in island about 5 inches off floor under countertop. Do to this bottom vents are blowing down onto new wood floor causing floor to heat up and could warp wood in long term. Per techline unit is installed properly and operating right, flooring should be built to withstand heat fine. Advised customer confirm that with Customer Distributors and flooring installers, unit checks ok.SR: 7722465433; Job Cmpltd

Near W Hadley Rd, Dayton, OH 45419
Jake S.

Jake S.

Maytag washer MVWC555DW1 Replaced impeller and tested unit, checks ok.; Cllctd $161.68 CC Ref # 5507, Job Cmpltd

Near Creighton Ave, Dayton, OH 45420
Jake S.

Jake S.

Whirlpool washer WFW92HEFW0 Replaced drain pump and tested unit, checks ok.; Job Cmpltd

Near Troy Manor Rd, Dayton, OH 45424
John N.

John N.

Whirlpool washer WTW4816FW2 Per testing the pressure switch was stuck causing the unit to continuously run the drain pump. Reset the pressure switch and checked for proper operation of the unit in a diagnostics test cycle, operation checks ok. Instructed the customer on the proper use of detergent and fabric softener and the necessity to run a cleaning cycle every 30 loads. Wp wrn; Job Cmpltd

Near Longford Rd, Dayton, OH 45424
Daniel  L.

Daniel L.

Whirlpool refrigerator WRS321SDHZ00 Diagnosed crack in bin keeping drawer from closing all the way and bumping into door causing sealing issue. Needs we bin.; ordrng 1 W11162443 (BIN), schdld next appmnt for 7/20 FRI

Near Sunny Crest Ln, Dayton, OH 45419
Jake S.

Jake S.

Whirlpool washer WFW96HEAC0 Found unit shock spring holding tub snapped causing tub to fall sideways. Inspected and found no damage to tub or hoses, needs new springs.; ordrng 1 W10365757 (spring), schdld next appmnt for 7/18 WED

Near Kramer Rd, Dayton, OH 45419
Jake S.

Jake S.

Whirlpool refrigerator WRF993FIFM00 Replaced freezer door and tested unit, checks ok.; Job Cmpltd

Near N Longview St, Dayton, OH 45432
John N.

John N.

Whirlpool washer WFW8300SW03 Per testing the unit needs a new drain pump W10730972 - $165.00 + labor $ $98.75 + labor for installing bellows provided by customer $72.45 + tax after service call. Customer chose no repair at this time. ; Cllctd $96.52 Check # 8004, Job Cmpltd

Near Amherst Pl, Dayton, OH 45406
John N.

John N.

Maytag dryer MED5500FC2 Unit has a scratch/ gouge in the console. Ordering new console under cosmetic warranty. ; ordrng 1 W10861611 (CONSOLE), schdld next appmnt for 7/18 WED

Near Hemingway Rd, Dayton, OH 45424
John N.

John N.

Whirlpool kitchen WDF520PADM7 Per testing the unit is getting water into it but the pump is not pumping the water thru the wash arms. Ordering new pump and motor assembly. ; ordrng 1 W11025157 (PUMP & MOTOR ASSM), schdld next appmnt for 7/17 TUE

Near Yale Ave, Dayton, OH 45406
Neil B.

Neil B.

Whirlpool dishwasher WDT920SADH2 Soap not dissolving & dishes coming out cloudy — F5E1 ( door stuck open )F8E2 ( drain motor ). I ran unit twice. On second fill the water only hit 88 degrees. Customer said water source doesn’t come from sink faucet. I ran unit A third time & water temp hit 97 degrees. Customer is using Sams - Ultimate clean pacs. Water hardness is 15. Showed customer to press Sani-rinse & hi temp wash on CNTRL panel before starting unit. The hottest I was able to getWater was 97 degrees. Unit is working as design.; Job Cmpltd

Near Shore Dr, Dayton, OH 45424
Daniel  L.

Daniel L.

Whirlpool oven KSEG700ESS2 Replaced clock and control, reset clock time, checks ok ; Job Cmpltd

Near Santa Rosa Dr, Dayton, OH 45440
Daniel  L.

Daniel L.

Whirlpool refrigerator WRF993FIFM00 Found ice blockage under ice bucket not letting augar motor dispense ice, cleared blockage, checked dispenser door and augar, found that DCV boards are having low voltage issues, unit is still giving PO/ power loss error sporadically but plug is proper, this was a previous issue that Techline recommended replacing the Orion board, documenting issue with Techline. Found that refrig is sharing a breaker with the family room circuit, Wpl is stating that the frig needs to be on its own dedicated circuit before any further repairs, customer to call electrician.; Job Cmpltd

Near Royal Archer Dr, Dayton, OH 45449
Jake S.

Jake S.

Whirlpool refrigerator ET8CHMXKQ05 Found defrost timer not turning on heater causing frost buildup, replaced timer and forced defrost, checks ok.; used 1 W10822278 (DEFROST TIMER) from stock, Job Cmpltd

Near Crestmont Ln, Dayton, OH 45431
Jake S.

Jake S.

Whirlpool washer WTW4950XW3 Replaced main control and tested unit, checks ok.; Job Cmpltd

Near Blairwood Dr, Dayton, OH 45426
Jake S.

Jake S.

Whirlpool washer WFW8740DW0 Replaced control and pressure switch and tested unit, checks ok.; pckd up 1 W10448876 (water level switch), Job Cmpltd

Near Shiloh Springs Rd, Dayton, OH 45415
Daniel  L.

Daniel L.

Whirlpool dishwasher WDF330PAHW1 Found that tub seal has a ripple at the top right corner causing leak.; ordrng 1 W10524469 (gasket), schdld next appmnt for 7/16 MON

Near S Dakar Dr, Dayton, OH 45431
Jake S.

Jake S.

Maytag washer MVWC555DW1 Found impeller teeth worn down causing no agitation, needs new washplate.; ordrng 1 W10902814 (washplate), Cllctd $96.52 CC Ref # 5507, schdld next appmnt for 7/16 MON 8-12

Near Creighton Ave, Dayton, OH 45420
Jake S.

Jake S.

Maytag washer MVWX655DW1 Found gearcase won’t turn unless started by hand due to lockup in gears, needs replaced.; ordrng 1 W10721967 (drive pulley) and 1 W11035751 (gearcase), schdld next appmnt for 7/16 MON 12-6

Near Bernwald Ln, Dayton, OH 45432
Neil B.

Neil B.

Maytag dishwasher MDB4651AWQ Panel not working properly. CNTRL Panel 99003222 ( NLA ).Customer will purchase new unit.; Cllctd $96.52 bankcard, Job Cmpltd

Near Banyon Dr, Dayton, OH 45431
Daniel  L.

Daniel L.

Kitchen Aid refrigerator KSSS42QDX05 Replaced bad defrost heater, checks ok ; Cllctd $154.89 CC Ref # 0861, Job Cmpltd

Near Clyo Rd, Dayton, OH 45458
Jake S.

Jake S.

Whirlpool washer WTW5000DW0 Replaced gearcase and basket and tested unit, checks ok.; Job Cmpltd

Near E 4th St, Dayton, OH 45403
Jake S.

Jake S.

Maytag washer MVWX655DW1 Found gearcase and basket teeth stripped out, need replaced.; ordrng 1 W10752719 (basket) and 1 W10902814 (washplate) and 1 W11035751 (gearcase), schdld next appmnt for 7/13 FRI 12-6

Near Dayton Xenia Rd, Dayton, OH 45432
Jake S.

Jake S.

Maytag dryer MEDC215EW1 Found unit timer running even when off causing heating element to stay on, also element is not cycling off when running, diagnosed timer and thermostat

Near Crown Ave, Dayton, OH 45417
Neil B.

Neil B.

Whirlpool dryer GEW9200LW1 Dryer has burnt smell. Unit had quite a bit of lint inside unit. Unit when arrived Had back & top of unit removed. I vacuumed out blower assembly & inside dryer.Asked customer to observe. ; Cllctd $139.43 bankcard, Job Cmpltd

Near Alp Ct, Dayton, OH 45424
Neil B.

Neil B.

Whirlpool dishwasher WDF330PAHT1 Complaint — not drying dishes properly. Had 1 error code 4-3 ( motor not running ). Ran diagnostic test cycle to check Element - checks OK. There isRinse agent in dispenser ( set on #3 ). Customer using Cascade Platinum Pods.Water at faucet goes to 123. After running water at faucet water in dishwasherAfter filling reached 103. Customer also has softened water ( 1.5 ). Explained Running water at faucet before starting unit. Also recommended using ( HighTemp ) button on unit before starting unit also to help heat water. Unit at thisTime is working as designed.; Job Cmpltd

Near Dial Dr, Dayton, OH 45424
Daniel  L.

Daniel L.

Kitchen Aid refrigerator KSC24C8EYY02 Found blockage in system and clogged drain tube, cleared ice from drain and recharged system after drawing vacuum, checks ok ; Cllctd $174.23 Check # 3781, Job Cmpltd

Near Ridings Blvd, Dayton, OH 45458
Neil B.

Neil B.

Maytag washer MVWX655DW1 Complaint — unit gets stuck on ( Wash ) light. F8E1 ( no fill / Long fill ) F0E5 ( Off balance ). When U run ( manual ) cold water fill it barely fills. The cold water fill valve has some sentiment in it. Replaced water housing. Ran manual cold water fill again - runs great. Customer is on well water supply. They do haveSoftener. Recommended to customer to get water filter for cold water supplyFor washer. If water supply valve is needed again then valve would not be covered under warranty. Unit at this time checks checks OK. I also adjusted feetTo raise unit.; Job Cmpltd

Near Grove Hill Dr, Dayton, OH 45434
Daniel  L.

Daniel L.

Jenn-Air microwave JMV8208CS-2 Found. Shorted contacts in primary door switch, replaced switch, ran through test, operation checks ok ; used 1 W10727360 (DOOR SWITCH) from stock, Job Cmpltd

Near Coolidge Dr, Dayton, OH 45419
Jake S.

Jake S.

Kitchen Aid refrigerator KFCS22EFVBL00 Found ice block in icemaker line causing no water flow to icemaker. Cleared ice and tested unit, checks ok.; Cllctd $123.34 CC Ref # 3401, Job Cmpltd

Near Sleepy Hollow Ln, Dayton, OH 45414
Jake S.

Jake S.

Whirlpool washer WTW4800BQ0 Found pulley mounting nut had come off causing pulley to grind on shield under load. Secured nut and tested unit, checks ok.; Cllctd $58.71 Check # 5602, Job Cmpltd

Near Falke Dr, Dayton, OH 45432
Jake S.

Jake S.

Maytag washer MVWC415EW0 Tested and found drain hose had come partially disconnected from drain and caused leaking. Secured drain hose and tested unit, checks ok.P+L covered under S22595; Job Cmpltd

Near Gander Rd E, Dayton, OH 45424
Jake S.

Jake S.

Whirlpool washer WFW8740DW0 Found unit clean, customer has used Affresh and no suds buildup present but unit still showing F3E1 error as well as ACU to UI error. Ran test and found unit operating good but stuck draining out at end of cycle, diagnosed pressure switch and main control.; rqstng P&A on 1 W11029840 (cntrl-elec), pckd up 1 WPW10448876 (switch-wl), schdld next appmnt for 7/12 THU 8-12

Near Shiloh Springs Rd, Dayton, OH 45415
Daniel  L.

Daniel L.

Samsung refrigerator RS268ABPN Diagnosed no power to compressor, needs both power boards on back of unit.Customer to think about repair.Main relay board-DA41-00620C-$222.00Inverter-DA41-00614F-$178.40Labor-$98.45; Cllctd $96.52 CC Ref # 6747, Job Cmpltd

Near Larriwood Ave, Dayton, OH 45429
Daniel  L.

Daniel L.

Kitchen Aid refrigerator KSSC42QTS17 Replaced water dispenser fitting, water is still not shutting off promptly, will need to replace water valve. Customer to think about repair.Valve-w10159842-$136.01; Cllctd $91.26 CC Ref # 0424, Job Cmpltd

Near Kingsley Park Dr, Dayton, OH 45429