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Local Reviews
for Dayton, OH

Rated 4.8 out of 5 stars based on 52 customer reviews

Map of Dayton, OH

Washing machine evaluation




They came and quickly diagnosed the problem. They were polite and respectful of my property.


Map of Dayton, OH

Excellent




Joel did an excellent job of listening to the customer and providing a much needed fix to my washing machine!


Response from A to Z Appliance Service:

Thank you for this review of Joel. He does a good job and we appreciate customers taking the time to leave a review.


Map of Dayton, OH

Great service, no charge due to warranty




John was prompt, courteous, very nice.


Response from A to Z Appliance Service:

Thank you for the review. We appreciate it.


Map of Dayton, OH

Great Service





Response from A to Z Appliance Service:

Thank you for the review. We appreciate it.


Map of Dayton, OH

Great Warranty Service





Response from A to Z Appliance Service:

Thank you


Map of Dayton, OH

Thanks





Response from A to Z Appliance Service:

Thank you for taking the time to leave this review.


Map of Dayton, OH

Joyce




Great, knowledgeable service.


Response from A to Z Appliance Service:

Thank you for this review. We appreciate it.


Map of Dayton, OH

Pat




Repairman was friendly, efficient and on time. There was no cost due to warranty.


Response from A to Z Appliance Service:

Thank you for taking the time to leave this review. We appreciate it.


Map of Dayton, OH

Vern, great service




Washer was under warranty and repairman was very knowledgeable and curtious


Response from A to Z Appliance Service:

Thank you very much for the review


Map of Dayton, OH

Carole





Response from A to Z Appliance Service:

thank you


Enjoyed the visit. He was very professional, but fun also.




Had wonderful service


Response from A to Z Appliance Service:

Thank you very much for this review


great service




repair man was super nice and very efficient


Response from A to Z Appliance Service:

Thank you very much for this review. We appreciate these.


Horrible-




Very unprofessional experience. “Tech” came out, pushed start, dishwasher worked. It hadn’t worked previously. He said, well, looks like you are good to go. He said they do not replace control boards, even when my wife asked him if he could check further. The “tech” then started into the religious harassment of my wife, who was home alone. She felt very uncomfortable. I called Wayne (Mgr) to complain. He said they couldn’t help us out in any way, and sometimes they charge people $100 to plug in a cord. Very unprofessional experience! Charge $96+tax


Response from A to Z Appliance Service:

Thank you for the review. We do apologize for your wife feeling uncomfortable. Our technicians see a lot of customers and have a lot of different conversations due to the fact of the variety of people and situations we encounter in this line of work. Some customers want a lot of conversation and some don't want any. We have talked to the tech and notified him that this conversation was not one that your wife appreciated. As far as the service call charge goes, when a customer schedules an appointment with us and our tech confirms the charge before they diagnose, we will charge for our service no matter how easy or difficult the job is. Our service call charge comes with a minimum 90 day warranty and sometimes when our tech gets there, the unit does start working. As far as the part goes, it is not that we DON'T replace as much as on your unit, our parts distributor told our tech that the part our tech thinks you might need, based on the problem description, is NLA (no longer available) and so we CAN'T replace that part. Thank you again for taking the time to send this review as we will use it in training with the techs to continue to try and make them better.


Jacob gave great service and was friendly and efficient.





Response from A to Z Appliance Service:

thank you for the review


Service call




Jake was on time, knowledgeable, and polite.


Response from A to Z Appliance Service:

Thank you for this review


Great service




Next day warranty service, came with suspected culprit (pump for dishwasher) and was out the door in 20 minutes. Very nice young man. Will use these guys again.


Response from A to Z Appliance Service:

Thank you very much for the review


Repeat Service Call




Representative had excellent customer service skills


Response from A to Z Appliance Service:

Thank you for the review


Great Service!




I was very pleased with the service I received from A to Z . When I called for service, I was expecting to be scheduled a few days out. Jake was able to come to my home the very next day! While it was a little bit disappointing to have to order a part and wait for it to come in, the overall experience was great. Jake told me he would be back on such and such day, and he was true to his word. Jake was friendly, knowledgeable, quick about his work, and cleaned up after himself. My washer is back in service and working great.


Response from A to Z Appliance Service:

Thank you very much for the review.


Great service




The serviceman came and knew what to do. In minutes he had may machine working. He gave me advice on what not to do when washing large clothing. In and out in no time nice person.


Response from A to Z Appliance Service:

Thank you for much for this review.


Michele




Very prompt fast service.


Response from A to Z Appliance Service:

Thank you very much


Joel Lacey was fabulous! He went above and beyond in his




knowledge and helpfulness! He would be our pick for the best service at your A to Z company!


Response from A to Z Appliance Service:

Thank you very much for the review. We really appreciate hearing how our techs are doing for our customers.


Great Service




Service call was handled professionally. Service man was professional, friendly and resolved our problem quickly.


Response from A to Z Appliance Service:

Thank you very much for taking the time to leave a review. We appreciate it.


Efficient and thorough




Professional technician that explained what he was going to do before checking out my washing machine. He ran a complete checkout of tests that were normal, thank God! I will use A to Z again and recommend them


Response from A to Z Appliance Service:

Thank you for the review. We really appreciate it.


Partial Satisfaction




A couple of months ago , my oven light went out. I bought a new bulb and attempted to install it, but when I did so the new bulb blew out the computer and it's ancillary equipment. This action resulted in a non operating oven however, the four burners remained functional. Your technician came expeditiously and and advised that new parts would be required, further he returned as planned and fitted the parts to render my oven performing as it should. With one exception, the oven light remains inactive. The gentleman explained to my wife that considerable problems would be required to solve the problem. Question, does GE know about this problem? if affirmative what are they doing to solve it? if negative should I advise them of the problem? Would greatly appreciate your rejoinder. Thank you and please thank your technician for his rapid response.


Response from A to Z Appliance Service:

Thank you for your review. We do not really receive any communications from GE, so we are not aware if they know about the issue. I am glad we were able to get your oven back up and running for you.


Great Service




The technician was very professional and he addressed all of our concerns. Thank you


Response from A to Z Appliance Service:

Thank you for the review


Reliable and quality service




Came on schedule and got work done. Very professional.


Response from A to Z Appliance Service:

Thank you for the review


George




Completely satisfied


Repair refrigerator




John was great,


Response from A to Z Appliance Service:

Thank you for taking the time to submit a review


Neil B.

Neil B.

Whirlpool washer WFW75HEFW0 Door is locked & drain pump is running ——- F9E1 ( Long drain ) F5E1 ( door not open between cycle ). Unit is grounded & proper continuity. Drain hose goes 7Feet high to standpipe. Unit plugged into outlet with sump pump & dehumidifier.Unit had drain pump filter completely plugged. Explained power source & drain hose situation.; Job Cmpltd

Near W Skyview Dr, Dayton, OH 45432
John N.

John N.

Amana washer NTW4516FW2 Found the drain pipe routes directly into the floor drain. Rerouted the drain hose I got the utility sink and checked for proper operation, operation checks ok. Wp wrn; Job Cmpltd

Near Millard Rd, Dayton, OH 45426
John N.

John N.

Maytag dryer MEDB755DW2 Replaced broken door switch and checked for proper operation, operation checks ok. Wp PAD; used 1 3406107 (SWITCH,DOOR) from stock, Job Cmpltd

Near Greenbrook Dr, Dayton, OH 45426
John N.

John N.

Maytag refrigerator MSC21C6MFZ02 Per testing on previous visit replaced the parts and checked for proper operation of diffuser and water dispenser, operation checks ok. Wp wrn; Job Cmpltd

Near Aullwood Rd, Dayton, OH 45414
Daniel  L.

Daniel L.

Whirlpool washer WTW4816FW2 Diagnosed a large chunk missing on the bottom of the tub, will need full outer tub replacement.; ordrng 1 W10371566 (tub), schdld next appmnt for 8/21 TUE

Near Smithville Rd, Dayton, OH 45420
Daniel  L.

Daniel L.

Whirlpool refrigerator WRF989SDAH00 Diagnosed open defrost thermostat per diagnostic test #6, ; ordrng 1 W10514110 (motor-evap), Cllctd $96.52 CC Ref # 3560, schdld next appmnt for 8/15 WED 8:00 am - 12

Near Horseshoe Ct, Dayton, OH 45434
Neil B.

Neil B.

Whirlpool laundry MVWX655DW1 Installed — lid lock / ACU. Ran calibration & diagnostic test cycle. Customer has not fixed drain hose system as of yet. Unit checks OK.; Job Cmpltd

Near Kennedy Ave, Dayton, OH 45420
Daniel  L.

Daniel L.

Whirlpool washer WTW4816FW2 Diagnosed water levels filling to proper levels, recalibrated the system, instructed customer on recommended soap usage, advised using heavy duty cycle to get more water per load, system checks normal.; Job Cmpltd

Near Enid Ave, Dayton, OH 45429
Daniel  L.

Daniel L.

Kitchen Aid kitchen KDTM354DSS4 Diagnosed the weld broke on the side rails, replaced side rails and realigned the dishwasher, system checks ok; Job Cmpltd

Near Possum Run Ct, Dayton, OH 45440
Jake S.

Jake S.

Whirlpool range WGG555S0BS03 Found insects had gotten into control and caused short creating F9E0 error, also found touch membrane and stainless steel surround damaged. Customer going to decide on repair or replace and call back after exterminator appointment.Panel WPW10531230 $206.20Panel surround WPW10318550 $96.81Control W10877019 $268.96Labor $72.45; Cllctd $90.00 cash, Job Cmpltd

Near Demphle Ave, Dayton, OH 45410
Daniel  L.

Daniel L.

Kitchen Aid dishwasher KUSI01ILBL3 Diagnosed a short in the control panel ; ordrng 1 WP8531245 (CONTROL PANEL), Cllctd $96.52 CC Ref # 8484, schdld next appmnt for 8/14 TUE 12:00 pm - 4

Near Ridgeway Rd, Dayton, OH 45419
Jake S.

Jake S.

Whirlpool refrigerator WRX986SIHZ00 Found no LEDS operating on unit due to bad LED control.; ordrng 1 W10830288 (cntrl-elec), schdld next appmnt for 8/14 TUE 2-6

Near Maple Grove Ln, Dayton, OH 45440
Joel L.

Joel L.

Whirlpool refrigerator WRS325FDAW02 Replaced both cams. Greased both cams. Tested door operation. All checks are good. Good is shutting properly. ; Cllctd $150.24 CC Ref # 7609, Job Cmpltd

Near Legendary Way, Dayton, OH 45458
Daniel  L.

Daniel L.

Whirlpool refrigerator WRX988SIBM03 Replaced the UI board and main control, all systems check goodAuth-WFTL400DPL1; Job Cmpltd

Near Hazelwood Ave, Dayton, OH 45419
Joel L.

Joel L.

Maytag dishwasher MDC5100AWB Unit has bad electronic control. Rescheduling for install. ; ordrng 1 WP99002823, Cllctd $96.30 CC Ref # 5288, schdld next appmnt for 8/15 WED 8-12

Near Culver Ave, Dayton, OH 45420
Daniel  L.

Daniel L.

Kitchen Aid refrigerator KFIS29PBMS03 Replaced cooling fan motor, waiting on main control to come in; schdld next appmnt for 8/14 TUE

Near Hyde Park Dr, Dayton, OH 45429
Jake S.

Jake S.

Whirlpool dryer WHD5090GW0 Found unit has F01 error. Per tech sheet ran tests on CCU and components, diagnosed CCU.; ordrng 1 W11239098 (CCU), schdld next appmnt for 8/13 MON 8-12

Near Dayton, OH 45449
John N.

John N.

Kitchen Aid dishwasher KUDI02IRBT3 Per testing the dispenser door will not latch closed properly. Ordering a new dispenser. ; ordrng 1 W10224430 (dispenser), schdld next appmnt for 8/15 WED 8-12

Near Cheri Lynn Dr, Dayton, OH 45415
Joel L.

Joel L.

Kitchen Aid refrigerator KRMF706ESS01 Installed and swapped over all components not included with door. All operations are good. No scratches or dents. ; Job Cmpltd

Near Park Terrace, Dayton, OH 45440
Jake S.

Jake S.

Whirlpool range WFE361LVB0 Found control receiving power but not powering bake or broil elements, needs new control, customer going to replace unit.Control W10876180 $259.00Labor $72.44; Cllctd $96.52 CC Ref # 7022, Job Cmpltd

Near Preakness Pl, Dayton, OH 45459
Jake S.

Jake S.

Kitchen Aid refrigerator KFIS29BBMS00 Found ice buildup on fridge evap causing no cool in fridge. Found evap thermistor in right position, unit just not defrosting, thermistor is already new, diagnosed bad control. Control is discontinued.Control board W10581605; Job Cmpltd

Near Abercorn Ct, Dayton, OH 45458
Joel L.

Joel L.

Kitchen Aid refrigerator KRFC604FSS00 Replaced evap cover and control per service pointer. Fans are operational and testing is good. ; Job Cmpltd

Near Olde Haley Dr, Dayton, OH 45458
Daniel  L.

Daniel L.

GE washer WBSR3140D5WW Diagnosed SUSPENTION rod springs going bad. Causing out of balance and noise issues.SUSPENTION kit-wh16x543-$36.21 wh16x544-$36.00 4-Wh01x10001-$9.25- each; Cllctd $96.52 Check # 1044, Job Cmpltd

Near Tihart Way, Dayton, OH 45430
John N.

John N.

LG refrigerator LSXS26326B/00 Per testing lowered the freezer temperature to lowest possible temperature and asked customers to observe operation. Quoted for new icemaker AEQ73130002 - $145.30 + labor $72.45 + tax after service call. Customer is going to observe operation. ; Cllctd $96.52 Check # 1251, Job Cmpltd

Near Rousseau Dr, Dayton, OH 45424
John N.

John N.

Roper washer RTW4516FW2 Per testing and f8e1 error code (long fill) found the water pressure into the unit is very low with the valves wide open. Customer needs to have water pressure issue resolved. All functions of the unit are working as designed in the diagnostics cycle. Wp wrn; Job Cmpltd

Near Seneca Dr, Dayton, OH 45402
John N.

John N.

Maytag washer MVWC465HW0 Ran he unit thru diagnostics and checked for proper operation, operation checks ok. Instructed the customer on normal vibration and resituating of loads if unit is vibrating to heavilyand some heavier loads may cause heavier vibration. Unit is operating as designed. Wp wrn; Job Cmpltd

Near Sandalview Dr, Dayton, OH 45424
Daniel  L.

Daniel L.

Whirlpool washer MVWX500XW1 Diagnosed transmission made a grinding sound and wouldn’t spin. Washer needs a new GEARCASE assembly. ; Cllctd $96.52 CC Ref # 3441, Job Cmpltd

Near Gray Goose Ct, Dayton, OH 45449
Jake S.

Jake S.

Whirlpool washer GHW9150PW0 Replaced door lock and control and tested unit, checks ok.; Cllctd $422.21 CC Ref # 0270, Job Cmpltd

Near Saratoga Pl, Dayton, OH 45424
Daniel  L.

Daniel L.

Maytag dishwasher MDBH979SAW0 Auth-S25462 covers parts.Diagnosed short in keypad causing buttons to activate by themselves, needs console, part covered by auth code.; ordrng 1 W10811166 (CONSOLE), Cllctd $96.52 Check # 5864, schdld next appmnt for 8/7 TUE

Near Mockingbird Ln, Dayton, OH 45430
Jake S.

Jake S.

Whirlpool refrigerator WRT311FZDB00 Found door hinges bent on unit causing both compartments to low cool and ice buildup in freezer, needs new hinges.; ordrng 1 WP2183852 (shim) and 1 WP2254473 (hinge-door) and 1 WP2254618 (hinge-door) and 1 WP487576 (washer), schdld next appmnt for 8/8 WED

Near Emerson Ave, Dayton, OH 45406
Jake S.

Jake S.

Maytag range MET8665XB01 Found parts breakdown had switched front and rear burner switch numbers and part was incorrect, ordering correct switch.; ordrng 1 WPW10441696 (switch-inf), schdld next appmnt for 8/7 TUE

Near Chambersburg Rd, Dayton, OH 45424
Jake S.

Jake S.

Kitchen Aid refrigerator KRFC704FPS00 Found unit intermittently actuated icemaker dispenser and auger to dispense ice, diagnosed bad UI.; ordrng 1 W11099702 (panel-ui), schdld next appmnt for 8/9 THU 12-6

Near Tall Oaks Ct, Dayton, OH 45424
Joel L.

Joel L.

Whirlpool refrigerator WRF535SMBW00 Crisper drawer not staying cold due to cover being broken off. Replaced end caps so that cover could be reinstalled. Tested operation after install. All checks are good. ; Job Cmpltd

Near Delynn Dr, Dayton, OH 45459
Jake S.

Jake S.

Whirlpool refrigerator WRX735SDHZ00 Found unit freezer door not sealing causing moisture buildup inside cabinet. Raised levelers to pull door shut, seal checks ok. Tightened door handles and corrected icemaker bin install, unit checks ok.; Job Cmpltd

Near Waterloo Rd, Dayton, OH 45459
Jake S.

Jake S.

Maytag washer MAVT446AWW Replaced timer and tested unit, checks ok.; Job Cmpltd

Near Winding Ridge Dr, Dayton, OH 45415
Jake S.

Jake S.

Whirlpool dryer LGN2000LW0 Replaced door switch and tested unit, checks ok.; Cllctd $79.30 CC Ref # 0342, Job Cmpltd

Near Briarcliff Rd, Dayton, OH 45415
John N.

John N.

Whirlpool dryer WED7000DW2 Dryer door was a little hard for the customer to close. Made adjustment to the door catch and checked for proper operation, operation checks ok. Wp wrn; Job Cmpltd

Near Hazelbrook Dr, Dayton, OH 45414
Daniel  L.

Daniel L.

Whirlpool refrigerator WRX988SIBM03 Found control and door were out of sequence, reset control board and light and switches started working normally, need UI & main board.; ordrng 1 W10843055 (CONTROL) and 1 W10848301 (UI BOARD), schdld next appmnt for 8/9 THU

Near Hazelwood Ave, Dayton, OH 45419
Jake S.

Jake S.

Amana washer NTW4605EW0 Found agitator and gearcase teeth worn down and not spinning, both need replaced.; ordrng 1 W10908289 (agitator) and 1 W11035749 (gearcase), schdld next appmnt for 8/6 MON 8-12

Near Brookside Dr, Dayton, OH 45406
Joel L.

Joel L.

Kitchen Aid oven KOSE500ESS01 Replaced door assembly. Tested operation. All checks are good. ; Job Cmpltd

Near Bourdeaux Way, Dayton, OH 45458