Local Reviews
for Cincinnati, OH
Powered by Fluid LOCALGreat service!
Gina - Cincinnati, OH
Great service and very knowledgeable —
Gina - Cincinnati, OH
Dryer repair
Fran - Cincinnati, OH
Joel is an Excellent repair technician. He explained why the issue occurred and provided info on other features of the machine.
Amy
Amy - Cincinnati, OH
Good. Quick and efficient. Arrived on time. Fixed it.
Great Service
Thomas - Cincinnati, OH
Very good service
Emma - Cincinnati, OH
Mark was on time and did a great job. He explained what the problem was took care of our needs. Thanks Emma
Another awesome technician.
Gene - Cincinnati, OH
This is the second time I asked A to Z for help, and the second time the technician who was scheduled, Charles S., was totally understanding of my problem, the repair that was necessary, efficient, and respectful of my property. I certainly hope that I will not need any more repairs anytime soon, but if and when I do, I will call this company. Thank you for sending Terry the first time and Chuck the second. I think your best sales people are those who come into contact with the public, like these gentlemen. Gene Gelfand, Madeira, Ohio
Prompt service
Jeff - Cincinnati, OH
Good Service
Molly - Cincinnati, OH
Arthur made me feel very comfortable and he did a good job.
Great and fast service
Barry - Cincinnati, OH
Replacement of the electronic control panel on a new Whirlpool refrigerator
John - Cincinnati, OH
Our control panel was not working correctly immediately after the refrigerator was installed. We called for a replacement and a repair person was sent soon after. The new part was installed in a short amount of time and the install seems to have been completed with no problems: the new control panel seems to work correctly, nothing was damaged, and no cleanup was required.
excellent repairman
Gary - Cincinnati, OH
Very professional work was completed in a timely fashion
Molly - Cincinnati, OH
GOOD CALL
Brenda - Cincinnati, OH
Very nice efficient,quick and courteous.
Tracy - Cincinnati, OH
Would recommend
Excellent service!!!
Doloris - Cincinnati, OH
Charles was prompt and efficient in completing a slightly tricky handle attachment to our microwave. He was also very personable and pleasant to work with.
QUICK,SERVICE-ON TIME-SERVICE MAN:EXCELLENT
Phyllis - Cincinnati, OH
YOU GOT IT...
Fantastic service!
Frank - Cincinnati, OH
Fantastic!
Always Great Service
John - Cincinnati, OH
Technician quickly repaired the drainage problem I was having with my washing machine.
Very professional, worked quietly, solved the problem at this time.
Claudine - Cincinnati, OH
Mark cleaned up and was polite and concerned.
Professional & competent!
Jebb - Cincinnati, OH
Terry did a great job!
Ok service
Patricia - Cincinnati, OH
The service itself I had no complaints but had a problem with not being informed that the service charge is in addition to repair charges. Given this fact decided not to have repair. Too costly to begin with then add $96.30 to it (tax additional!) way too high. Please put all info upfront!!!
Wonderful service; skilled technician; problem solved!
Gene - Cincinnati, OH
From the moment Terry came into our home, I knew all was well. He was pleasant, knowledgeable, an advocate for the company, efficient and highly skilled. He was careful to make sure our floor was protected and that no mess was left behind. If I ever need service in the future, I will call your company and ask specifically for Terry. He is a great face for your company; if I weren’t retired, I would hire him away from you and put him in charge of customer relations. Thank you.
Great company to work with
Nicholas - Cincinnati, OH
I found this company to be very responsive with a quick turn around and really good at communication. Terry Sebastian was always on time, professional, courteous and efficient. Roxy was also great to deal with. Unfortunately my dishwasher failed again the day after Terry's last visit but Whirlpool is replacing the unit. Nonetheless my experience with A ro Z was a good one. Thanks!
Great service
Andrea - Cincinnati, OH
Our experience with A to Z was great. I received a call to let me know our service provider was on his way. He was timely, courteous and explained & fixed the issue with our freezer. It was the easiest part of my day, how often can you say that about a service appointment!
Persistance to Do It Right / Reasonable Cost
Bruce - Cincinnati, OH
Great service on time and took care of what needed to be done
Debra - Cincinnati, OH
Did a great job great service and took care of all my needs and questions
On time and friendly
Dan - Cincinnati, OH
Excellent service, caring and friendly
Bruce - Cincinnati, OH
Polite , & very well experienced. Wonderful
Janice - Cincinnati, OH
Arthur knows his stuff & He showed he cared . While he came to take care of one problem he noticed another & he handled that for me also. If I ever need your services again I will request Arthur. Thank you
Excellent customer service
Gina - Cincinnati, OH
Mark was pleasant and explained what he was doing
Great and prompt service
William - Cincinnati, OH
Terry did a great job and also guided us to get the service covered under warranty. He stayed with the service and even came back to make sure all was well and made some minor changes so all was well.
prompt, and went the extra mile to alleviate the problem
Randall - Cincinnati, OH
Survey
Scott - Cincinnati, OH
Starr the man
Steve - Cincinnati, OH
Mark did a great job
Excellent
Anne - Cincinnati, OH
Awesome service
Nathalie - Cincinnati, OH
Charles was very nice and very helpful. As someone who knows almost nothing about appliances, he did a wonderful job explaining to me what was wrong and what he needed to do to fix it. Would absolutely use this service again if needed!
Arthur was very efficient, he listened to what the problems were and went right to work on the dryer, he quickly found the issue and took action to fi
Dennis - Cincinnati, OH
Arthur showed more concern for my problem than the previous technician ( Jon ).
Mrs.
Emily - Cincinnati, OH
Great service
Shannon - Cincinnati, OH
Great, timely service
Ric - Cincinnati, OH
tech was friendly, knowledgeable & right on time!
Pleasant, informative, thorough.
Robert - Cincinnati, OH
Great Service
Susan - Cincinnati, OH
No problems and very happy with the overall experience of having oven repaired. Also, great communication and accurate arrival times.
Leslie
Leslie - Cincinnati, OH
Excellent customer service. Technician was knowledgeable and courteous
Great Service
Cheryl - Cincinnati, OH
Replacement of rotted refrigerator door seal.
Nancy - Cincinnati, OH
Service was under warranty. The refrigerator seal was gotten nearby, it was replaced and he was on his way. Great service. He seemed like a genuinely nice guy.
great service!
Ariana - Cincinnati, OH
Great experience from "A to Z"!
Kathy - Cincinnati, OH
The entire service experience was exceptional. I really appreciated the ability to track my technician's progress on email as well as his phone call giving me a heads up he was on his way during the time expected. Joel was professional and fortunately was able to diagnose and fix the problem we had with our Jenn-Air refrigerator. He had to dig a little to figure it out and did not give up. A very nice man to have in our home and we would DEFINITELY want to have him again if future needs arise.
Great Service!
Patrick - Cincinnati, OH
Arrived on time, very courteous! Fixed the washer in a short amount of time.
Prompt service.
Janet - Cincinnati, OH
My washer was repaired and 1 week later, the new parts malfunctioned. The replacement parts arrived early and the repeat repair was completed earlier than expected. Keeping my fingers crossed that the parts will last longer than a week! ***I cannot comment on cost / pricing of service below since the part and service were under warranty.
Professional Service Company
Albert - Cincinnati, OH
I have had A-Z our 4 times in 2 months due to a lemon dishwasher. They were always prompt, courteous, and knowledgeable. Thanks
Great Service!
Cynthia - Cincinnati, OH
The tech was extremely informative and pleasant!!
Great service
Adam - Cincinnati, OH
Very helpful & knowledgeable technician.
Response from A to Z Appliance Service:
Thank you
Great service
Maurice - Cincinnati, OH
Service was great
Response from A to Z Appliance Service:
Thank you very much for the review.
Great Customer Service!
Obonganam - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you
Washer is not what they say
Larry - Cincinnati, OH
Problem is with Home Depot and the product they sold us does not work for our needs and they will not stand behind it
Response from A to Z Appliance Service:
Thank you for the review and sorry the washer is not what you thought you were getting. Hopefully that gets resolved, but thank you for using our service.
Good service
Pat - Cincinnati, OH
Mark was very professional and polite. He replaced a part, but said that might not address the problem, so he also noted the number of another part that may be needed. The problem was not fixed, so we made a phone call and the new part has been ordered. I would definitely recommend Mark.
Response from A to Z Appliance Service:
Mark does a good job for us. Thank you for taking the time to leave this review of his work
Outstanding Seevice
Michael - Cincinnati, OH
Arthur was very professional, polite, prompt and prepared!
Response from A to Z Appliance Service:
Thank you. Arthur does appreciate it when his customers take the time to leave a review. We appreciate it as well
Mr.
Eric - Cincinnati, OH
They came to my house on time and fixed my dryer in less than an hour.
Response from A to Z Appliance Service:
Thank you for the review. We appreciate it.
Great Service
Peter - Cincinnati, OH
Great service, on time, very courteous and professional
William - Cincinnati, OH
Great repairman bad support staff
Amy - Cincinnati, OH
The repairman was very helpful and professional. His support staff let him down by sending the wrong part. He had to make 3 trips for a simple switch change.
Great Service
Susan - Cincinnati, OH
Took a couple of trips to identify the true problem but once identified, Jonathan and A to Z did a great job. (Whirlpool did not do a great job )
Excellent Service
Elizabeth - Cincinnati, OH
Awfull
Holly - Cincinnati, OH
My appointment was from 12 to 3 the guy was double booked and he Ididn’t get to me until five. I I lost a days work I wouldn’t recommend your company to anyone. And he couldn’t fix my problem
excellent service
VICKERS - Cincinnati, OH
Excellent Service, happy customer.
Michelle - Cincinnati, OH
Great Service
Mark - Cincinnati, OH
Honest and professional tech
Bev - Cincinnati, OH
Jonathan was great
Ande - Cincinnati, OH
Jonathan was great. He quickly new what the problem was and how to fix it.
very easy to work with
Fransisco - Cincinnati, OH
Service Experience
Bruce - Cincinnati, OH
Very Professional. left the work spotless, and very informative with all my questions. You have a repeat customer and I will recommend your service to anyone is looking for an appliance repair company.
Great service
Joshua - Cincinnati, OH
We continue to have warrant work done on our fridge. I like their system that allows you to track the technician as well as know where you are at for the day. Are you 2nd or last stop in their schedule? It’s a really nice feature. Keep up the great work.
Greg
Greg - Cincinnati, OH
Great Service
Great service! Knowledgeable technician.
Diane - Cincinnati, OH
Al
Al - Cincinnati, OH
Good tech
Great!
Casey - Cincinnati, OH
great
Al - Cincinnati, OH
Mark the service Tech was absolutely awesome, very professional and knowledgeable
Janine - Cincinnati, OH
Mark who serviced the machine was fantastic, very knowledgeable and helpful. I would definitely ask for Mark back if any other issues!!!!!!
OUTSTANDING CUSTOMER SERVICE
Deborah - Cincinnati, OH
The technician arrived shortly after I received my notification. He was very professional and polite. He completed the job quickly and did several test to ensure my appliance worked properly. I hope nothing else in my home break down but if it does and within A to Z scope, I will contact them immediately. Thanks A to Z!
Joel L.
ICEMAKER KITCHEN AID KUIC15PRXS0 "Spliced wires to pump. Direct routed for short issue. Tested unit for proper function. All checks are good,"
Terry S.
REFRIG WHIRLPOOL KBLS36FKX01 "Replaced the evaporator motor in the freezer section of the refrigerator, also found open thermostat in the icemaker and the mold cavity coming apart replaced the ice maker unit checked okay.; used 1 WPW10190965 (ICEMAKER) from stock"
Arthur H.
REFRIGERATOR WHIRLPOOL WRF540CWBM00 On arrival found manager to show me where RV is located. Had him Sign damage waiver. Then removed inlet water valve . No water connected To refrigerator on arrival. Installed the new inlet water valve . Took pictures Of work area. Left customer leak detector mat . Took one picture of model and serial
Terry S.
DISHWASHER WHIRLPOOL WDF520PADM7 Checked unit over unit would not go into programming mode took the door panel part checked and owned out the heater and thermistor assembly both sound good suspect issue with main board; ordrng 1 W10906426 (cntrl-elec)
Arthur H.
LAUNDRY WHIRLPOOL MVWB835DW3 On arrival removed wash plate and the bad gear case. Installed the New gear case and wash plate . Ran calibration test number 52. Checked all washer operations. Cold water good. Hot water good and Drain pump good . Agitation good and spin cycle good . Washer now working as designed. Took one picture of the work area Took one picture of red wire tie on sink .
Terry S.
ICEMAKER KITCHENAID KUIX305ESS2 "Replaced the valve still not filling , am getting water to the valve tried to blow thru the fill tube unable to. Per tech support unit needs the fill tube replaced.; ordrng 1 W11256498 (tube-water) and 1 WPW10678299 (tube) and 1 WPW10678300 (tube)"
Arthur H.
REFRIGERATOR WHIRLPOOL WRF560SMYB02 On arrival customer says refrigerator not cooling properly. Confirmed complaint. After inspection found evaporator froze over solid . Went to diagnostics and tried to turn heater on . Heater not coming on . Checked Heater and fuse . Both checked OK . Found service pointer for issue. Service kit W10902214 and control W11035836. Customer has authorization number for parts only . Took one picture of model and serial Took two pictures of the work area and evaporator Rescheduled for June 17 to install ; ordrng 1 W10902214 (thermistor) and 1 W11035836 (cntrl-elec)
Arthur H.
REFRIG MAYTAG MFI2570FEZ00 On arrival customer wasn’t sure if she had the money to pay me today . After thirty minutes or so she said go ahead and install all the parts . Replaced Freezer evaporator and filter drier . Replaced the ice maker and the right Side refrigerator door seal . Replaced the two end caps that the deli drawer Lid swivels on .
Terry S.
LAUNDRY WHIRLPOOL WDTA50SAHZ0 Replaced the console unit checked okay.
Mark B.
DRYER MAYTAG MEDB765FW0 "Customer complaint of moisture in dryer, checked vent to outside, found lint clogging cover keeping cover from closing when unit is not operating, cleared out vent hinge, cover is now opening and closing correctly with air flow from unit, customer to keep an eye on exterior vent cover. Tested unit, unit is heating normally, all checks ok."
Charles S.
WASHER WHIRLPOOL WTW4950HW0 Cx stating on anything over small loads unit grinds. Found top basket seal does show indication of rubbing. (Overloading) advised cx that in an overly loaded size basket will drop down further and pulley will rub against pulley cover against floor. Calling partner team. KianPurchase date 6/10/18Installed cam wpw10721967 tested unit and all ckd ok. No leaks andmpower good. Ckd ok. Installed cam wpw10721967; used 1 WPW10721967 (CAM) from stock
Mark B.
REFRIGERATOR WHIRLPOOL WRS571CIDW00 "Replaced fridge and freezer doors, tested unit, no leaks, all functions normal, customer to observe ice production, all checks ok."
Charles S.
OVEN WHIRLPOOL WFG320M0BS3 Ordering insulation W11025151 for repair. Called cx to explain and scheduled for Monday 17th a.m.; ordrng 1 W11025151 (insulation)
Arthur H.
VENTHOODS KITCHENAID KXD4630YSS0 Customer has new venthood in the box that he wants installed. Customer has old vent hood already installed in countertop. I advised customer that we are not a installation company we are a repair Company . Residents do not speak English Had to talk with Oscar to Speak with someone who spoke English .
Charles S.
REFRIGERATOR KITCHENAID KRFF507ESS01 Cx stated unit not coolingTechline calledTech Ed....Checking thermistor and clearing ice from evap in fridge. Put unit in to automatic 8hour defrostAuthorization #KKQ8800DPL1W11033168 harness motorWpw10501260 evap cover. Drefrosted evap so cx could use till return visit. ; ordrng 1 W11033168 (harns-wire) and 1 WPW10501260 (cover-evap)
Arthur H.
FREEZER WHIRLPOOL WRF555SDHW00 On arrival customer says freezer is too cold . Things on the top shelf of Refrigerator is freezing items next to ice maker room . Went to diagnostics and ran all tests . Refrigerator passed all testing . My thermometer said it Was 5 degrees in the freezer and 35 in the refrigerator. Advised customer to To read owners manual and use and care guide . Customer had controls on 0 for freezer and 35 for refrigerator. Advised customer to raise the freezer Temp up if issue doesn’t get better . Took one picture of model and serial and one of receipt
Mark B.
DRYER MAYTAG MEDC465HW0 "Replaced temperature switch, tested unit, unit is now heating in all temperature settings, all functions are normal, all checks ok."
Charles S.
RANGE WHIRLPOOL WGG745S0FS02 Called techline. Unit allows to much gas through before lighting. Advised to change valve W10718180Power good to unit and unit also works fine just needs new valve for left front burner. Ordering part for repair. Also checked oven temps for cx and all ckd ok. ; ordrng 1 W10718180 (valve-brnr)
Mark B.
DISHWASHER KITCHENAID KDPE234GPS0 "Customer complaint of unit not draining, confirmed complaint, checked drain hose, found clog in sink line causing water to be blocked and not drain correctly, cleared out line, tested unit, unit is now draining normally, all checks ok."
Arthur H.
"M/W OTR, PURCHA" WHIRLPOOL WMH31017HS2 On arrival customer says light won’t turn off on microwave. Confirmed complaint. Did the cancel cancel Start to get into diagnostics. Panel control is not responding. Customer needs new control .Took one picture of model and serial Rescheduled for June 18 to install ; ordrng 1 W10892389 (cntrl-elec) and 1 W11247224 (PANEL CONTROL )
Arthur H.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 On arrival customer says ice maker not working properly in bottom freezer. After inspection found fill tube froze in the shoot . Ice maker maybe is filling Tray before tray is empty . Gave customer Quote for new ice maker I.M. W10825619.
Mark B.
DRYER WHIRLPOOL WED75HEFW1 "Customer complaint of unit not heating, taking multiple cycles to dry, checked error codes, found F4E4, and F4E3, tested incoming power, power is at 240 VAC, tested thermal fuse and outlet thermistor, both tested normal, tested element and high limit thermostat, both test normal, tested thermal cut off, found cut off open, needs replaced along with high limit thermostat. Replaced both, tested unit, unit is now heating normally, checked vents, did not find anything blocking venting, all checks ok.; pckd up 1 280148 (cutoff-tml)"
Terry S.
FREEZER WHIRLPOOL ER2CHMXPL06 "Checked the refrigerator and found a clogged defrost drain, cleared the drain with the steamer unit checked okay."
Terry S.
OVEN KITCHENAID KSGG700ESS1 Reinstalled the trim and insert unit checked okay.
Charles S.
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 W11043013 valveWpw10300024 ice makerInstalled parts listed. Operation good and all ckd ok. No leaks and power is good. Unit works as designed. Use authorization WK0FM00PL1
Charles S.
LAUNDRY MAYTAG MVWB765FW3 Cx complaint is unit not drawing water. Installed w11165546 valve. Power to unit is good and no leaks. Operation is as designed. All ckd ok. ; used 1 W11165546 (VALVE) from stock
Mark B.
WASHER MAYTAG MVWB835DW2 "Replaced lid lock and console, recalibrated unit, ran unit through automatic test cycle, unit is now chiming correctly, lid is latching normally, all functions normal, all checks ok."
Terry S.
REFRIGERATOR KITCHENAID KFIS29PBMS02 "Checked the refrigerator and found a clogged defrost drain, cleared the drain with a steamer. Unit checked okay."
Arthur H.
WASHER MAYTAG MVWX655DW On arrival customer says washer will not rinse. Went into diagnostics and checked for error codes. F8-E1 long fill. After inspection found drain hose laying down too close to floor or bottom of machine . Raised drain hose up About three feet . Ran auto test and all functions are working properly. Advised customer to keep drain hose up at least as high as water level in tub. Took one picture of model and serial Took two pictures of the work area Took one picture of the drain hoseCustomer has the Flu so there is no signature for this call.
Arthur H.
REFRIGERATOR WHIRLPOOL WRF560SMYM05 On arrival customer says refrigerator leaking water in floor. Confirmed complaint. After inspection found duck bill clogged up. Removed the duck bill And modified it . Cleaned it out and tested so water can pass thru it . Cleared All ice from freezer and cleared evaporator drain . Took one picture of model and serial.
Terry S.
REFRIGERATOR WHIRLPOOL KRFF707ESS01 Checked the refrigerator and found in test 4 part 5 unit did not defrost as should unit needs the 3way valve replaced.Kassieu; ordrng 2 67006425 (screw)s and 1 8201711 (adhesive) and 1 W11094466 (valve) and 1 W11211387 (cover-evap)
Arthur H.
REFRIGERATOR FRIGIDAIRE n/a Manager says maintenance man replaced the ice maker In unit 408. Call is canceled
Joel L.
WASHER WHIRLPOOL MVWB765FW2 Auth - mkr1kkqapl1Unit not powering on because control has short in it. Receiving power but not powering up control panel. After install. Tested operation. All checks are good
Joel L.
BELLA KITCHENAID KRFC704FPS01 Level to doorhandles and adjusted frame. Also adjusted the Benz and shelving units. Unit is cooling and getting good airflow. Secured harness out from back of bin for proper bin operation.
Joel L.
DRYER MAYTAG MED6630HC0 "Replaced blower assembly and tested operation during cycle. All noises are good now. Unit is heating and getting good airflow. All checks are good ,"
Arthur H.
LAUNDRY MAYTAG MVWC565FW0 On arrival customer says washer was grinding with load of towels in it. Now it won’t spin . Confirmed complaint. Went to diagnostics and checked For error codes F0-E5 off balance . Customer needs new gear case and a Drive hub and retainer .Took one picture of model and serial Rescheduled for June 18 to install ; ordrng 1 W10528947 (drive hub kit) and 1 W10721967 (drive pulley) and 1 W11035751 (gearcase)
Arthur H.
DISHWASHER /// TURN THE On arrival traced down the water line for dishwasher. Turned water valve to The on position. Dishwasher now getting water . Ran diagnostics cycle to check for proper operations and leaks Dishwasher operations are now working properly
Arthur H.
WASHER MAYTAG MVWC565FW1 On arrival customer says washer will not go thru a whole cycle. Customer Says it goes to rinse and stops . Removed bad control and installed the new control. Calibrated Control to machine and then ran auto test . Then ran manual test . All operations are working properly. Cold water. Good. Hot water good. Drain pump good . Agitation slow and fast good Spin cycle slow and fast good . Took one picture of model and serial Customer has authorization number for repair today Took three pictures of work area and one of drain hose
Terry S.
FRIDGE KITCHEN AID KSSC42QMS00 Check the refrigerator over found spring to door shoe broken also found ice guide broken needs replaced; ordrng 1 WP2180224 (guide-ice) and 1 WPW10224328 (spring)
Arthur H.
REFRIGERATOR JENNAIR JFFCC72EFS00 On arrival customer says refrigerator not making ice Confirmed complaint Then went into diagnostics and and ran test 97 for ice maker fill . Unit Came on for seven second fill but no water came into tray . Removed Ice maker unit from door and found ice maker fill tube heater wire broke. Customer needs one fill tube assembly. Called tech line spoke with Mike to document ice maker issue.File #7725097657Fill tube assembly W11230096DAP has in stock Rescheduled for June 18 to install No one here to sign Key under mat; ordrng 1 W11230096 (FILL TUBE ASSEMBLY )
Terry S.
FREEZER KITCHENAID KRFC604FSS01 Replaced evaporator cover customer now complaining of shelf being cracked.; ordrng 1 W10889474 (shelf-glas)
Charles S.
REFRIGERATOR WHIRLPOOL KSRL25FXMS02 Wpw10300023 ice. Maker installed and all ckd ok. Power good and no leaks. Unit cools and freezes as should. Ice. Maker harvested and drew water and all ckd ok. Cx paid Remaining got balance and all is good.
Terry S.
REFRIGERATOR KITCHENAID KRFF507ESS01 Spoke with Leon at whirlpool tech-support after testing unit and diagnostics it was determined fan motor and thermistors in the refrigerator evaporator area need to be replaced; ordrng 1 W11033168 (harns-wire)
Terry S.
STOVE JENNAIR PRG3601P "Checked the range and found the spark ignition module is open, replaced the module that the customer supplied. ( no warranty on the part from atoz) checked the operation of the range unit checked okay."
Terry S.
KITCHEN KITCHENAID KEMS379BSS Replaced the temperature probe unit checked okay.
Joel L.
FREEZER KITCHENAID KFIS29PBMS02 "Called techline. Due to partial frost pattern several times and all other parts having already been replaced on unit. Tech line is recommending that we have compressor tech check for leaks on evaporator and or inefficient compressor. Rescheduling for compressor tech; ordrng 1 COMPTECH, rqstng P&A on 1 W10276644 (COMPRESSOR ) and 1 W11116006 (EVAPORATOR ) and 1 WPW10608485 (EVAP )"
Terry S.
RANGE WHIRLPOOL WEG750H0HZ0 Replaced the console assembly checked unit operation unit okay.
Joel L.
LAUNDRY MAYTAG MVWX655DW0 Customer not able to have us come out today. Will need to reschedule for repair. Customer will call to change appointment; schdld next appmnt for 6/14 FRI !
Mark B.
MICROWAVE WHIRLPOOL WMH31017HS2 "Replaced magnetron, tested unit, unit is heating properly, all checks ok."
Charles S.
SXS 22' RAM WHIRLPOOL WRS571CIHZ01 Cx stated no water to fridge and no ice. Found valve off to water line. Turned on wAter line and cx replaced filter and all checked ok. Water to door and ice maker harvested as designed. All checked ok. Unit cools and freezes as should.
Arthur H.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 On arrival customer says refrigerator not cooling . Confirmed complaint. After inspection found fresh food evaporator froze over. Called tech line spoke with Sterling and he gave me service bulletin W11092686D optimizing thermistor..Cleared frost from evaporator. Customer needs control board and thermistor with fan motor . Took one picture of model and serial Rescheduled for June 17 at customers request Customer to pay for labor on job completion WKPA400FP1 Authorization # for parts ; ordrng 1 W10727641 (motor-evap) and 1 W10843055 (cntrl-elec) and 1 W10848301 (cntrl-elec)
Mark B.
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Customer complaint of unit not making ice, tested ice maker, had to force ice maker into cycle, ice maker harvest cycle completed normally, unit called for water, water filled normally. Ice maker is not cycling automatically, needs replaced.; ordrng 1 W10884390 (icemaker)"
Arthur H.
WASHER WHIRLPOOL WFW7590FW0 On arrival removed dryer from top of washer and removed the bad washer boot . Installed the new boot and reinstalled the dryer on top of washer. Test ran washer . All operations are now working properly.Took one picture of model and serial Took one picture of the work area 580 to be invoiced for this repair
Arthur H.
DISHWASHER KITCHENAID KDTE334GBS0 On arrival customer says dishwasher is leaking underneath. After inspection found drain hose split and leaking . Tech went to CAP to secure drain hose for dishwasher. WPW10545278 invoice # CN9065816 Installed left and right rails for top rack Test ran dishwasher no leaks found Took one picture of model and serial Took two pictures of the work area Ask customer for e-mail address he agreed and said he would do survey
Mark B.
LAUNDRY MAYTAG MVWC565FW1 "Customer complaint of unit leaking underneath, confirmed complaint, unit is leaking oil from gearcase, gearcase needs replaced along with splutch assembly.; ordrng 1 W10721967 (drive pulley) and 1 W11035751 (gearcase)"
Mark B.
MICROWAVE KITCHEN AID KHMC1857WSS0 "Customer complaint of no power to unit, confirmed complaint, tested incoming power, power is at 120 VAC, tested fuse, found fuse blown, replaced fuse, unit powered on, tested unit with small cup of water, heated water for 30 seconds, unit is heating normally, all checks ok.; used 1 W10138793 (FUSE) from stock"
Arthur H.
WASHER WHIRLPOOL CFH7300RW On arrival Mr.Freeman thought his washer was Crosley made by whirlpool After inspection found out that it is a Frigidaire . Washer still under warranty and must be repaired by them .
Arthur H.
WASHER WHIRLPOOL WTW7000DW0 On arrival removed bad electronic control.Installed the new electronic control Went into diagnostics and ran test 52 to calibrate control to washer . Ran all operations. Cold water good hot water good agitation good Drain pump good and spin cycle good Customer paid $260.28 for part and labor today Customer paid service call fee on first visit
Mark B.
WASHER MAYTAG MVWC425BW1 "Customer complaint of unit leaking underneath. Tested unit, filled with small amount of water and tested drain pump, cannot find any leaks coming from unit, tested with larger amount of water, still no leaks, external drain pipe is clogging up, causing water to overflow while in drain cycle, customer to have plumber check house pipes. All functions on unit check normal, all checks ok."
Mark B.
DRYER ESTATE TEDX640PQ0 "Customer complaint of unit not powering on, confirmed complaint, tested both thermostats, and heating element, all tested fine, tested thermal fuse, found fuse blown, needs replaced, found large amount of lint backed up into unit causing fuse to blow, cleared out interior venting, recommend customer to have exterior vents cleaned professionally to ensure proper dryer performance, replaced fuse from stock, tested unit, all checks ok.; used 1 WP3392519 (FUSE) from stock"
Terry S.
DISHWASHER IKEA IUD8500BX1 "Checked the dishwasher and found a leak from the left front of the tub assembly, also found the screens plugged beyond cleaning and the lower spray arm plugged as well.; ordrng 1 W10872845 (filter) and 1 WPW10354786 (screen) and 1 WPW10491331 (spray arm) and 1 WPW10681503 (tub-dishwr)"
Terry S.
ICEMAKER WHIRLPOOL KUIC15PRXS1 "Removed drain pump shaft stayed in the housing, removed parts and replaced the pump assembly unit checked ok."
Terry S.
REFRIGERATOR WHIRLPOOL KRSC503ESS01 Checked the refrigerator and found a gap in the liner where the water line comes through the liner.also needs fan shroud assembly.Customer requests service for 6/26; ordrng 1 482338 (adhesive) and 1 W11098695 (fan-scroll)
Terry S.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Checked unit over found customer complaining of ice and frost buildup in freezer section found gasket not sealing the cabinet face on able to manipulate the form unit needs a new gasket in the freezer; ordrng 1 W10836785 (gasket-fip)
Terry S.
DISHWASHER KITCHENAID KDPE234GPS0 Replaced the console of the dishwasher and cycled to check operation. Unit checked okay.
Charles S.
WASHER WHIRLPOOL WTW4855HW1 Unit cx stated would not go through cycle completely right. No leaks and power to unit is good. No error codes in diagnostics and reset and calibrated control. Tested unit and all checked ok. Operation is as designed. Also found hot valve turned off. Turned on valve and all checked ok. Operation is as designed.
Jeremy F.
REFRIGERATOR WHIRLPOOL WRB119WFBM00 "Checked damper, checked evap, found evap frozen over, checked defrost heater, heater is giving good readings, checked voltage from control, found control not sending voltage to heater, needs control replaced.; ordrng 1 WPW10503278 (refer elect cont brd)"
Mark B.
DISHWASHER JENNAIR JDTSS246GS0 "Customer complaint of smell during operation, checked unit, found plastic clip had fallen onto heater, causing plastic to melt and cause smell, heater needs replaced, also ordering clip to replace.; ordrng 1 W10703867 (heater) and 1 WPW10082853 (pivot-tine)"
Mark B.
DRYER MAYTAG MEDC465HW0 "Upon arrrival, noticed that part ordered does not match part intended to be replaced, reordering for correct switch.; ordrng 1 WP8578354 (swtch-temp)"
Mark B.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Customer complaint of unit not sealing or leveling correctly, checked unit over, found screw on left front wheel that attaches wheel to fridge had come loose, causing wheel to not level correctly, reattached screw and tightened all the way, wheels are now adjusting height correctly for leveling. Also found screws missing from freezer door hinge, ordering to replace. Checked seal gasket, seal is tight, no air leaks at this time.; ordrng 2 WP681249 (screw)s and 2 WP8281206 (screw)s"
Mark B.
WASHER MAYTAG MVWC425BW1 "Customer complaint of agitator moving slowly, checked error codes, found no errors, checked underneath unit, found large amount of oil leaking from gearcase, causing slow agitate and spin cycle, gearcase and splutch assembly needs replaced.; ordrng 1 W10721967 (drive pulley) and 1 W11035747 (gearcase) and 1 WPW10006384 (drive belt)"
Arthur H.
REFRIGERATOR WHIRLPOOL WRF990SLAM00 On arrival got all equipment up to second floor . Removed compressor and fresh food evaporator and filter drier. Installed new evaporator and compressor And fresh food evaporator. Then installed the new filter Drier. Pulled vacuum to -30 psi and checked for leaks . Recharged with 5.5 oz of 134a . Refrigerator is cooling On departure. Parts and labor are covered under special project S71233. Customer paid service call fee fee on first visit
Joel L.
REFRIGERATOR JENNAIR JF42NXFXDE File number - 7725054822Called tech line and they walked me through diagnostics and we turned on Center mulion at 100% to prevent this issue. Door seals are in good condition. Door hinges are shutting good. No other issues apparent at this time. Customer to observe
Arthur H.
RANGE - GAS WHIRLPOOL GGG388LXS00 On arrival customer ready for range to be repaired. Removed bad manifold and installed the new manifold.Reinstalled manifold cover and four new knobs . Tested all burners. All four are lighting and working properly now . Customer paid in full on first visit. Customer declined to give e- mail address elderly and has no computer.
Arthur H.
WASHER MAYTAG MVWC415EW1 On arrival customer says washer stops about half way thru a cycle and won’t Finish. Went to diagnostics and checked for error codes F5-E3 lid lock Code . Replaced lid lock checked main control and its operating properly. Ran manual test and lid lock worked every time. Ran auto test and machine Passed . See picture of electric outlet. 2- prong no ground . Customer using adapter . Advised customer to get grounded outlet installed for the washer .; used 1 W11307244 (LATCH) from stock
Arthur H.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 On arrival customer says display panel goes off and on . She said she unplugged the refrigerator and plugs back up to get it to come back on . Replaced control board. Tested panel and all selections are working properly now. Took one picture of model and serial Took two pictures of work area . Ask customer to fill out surveys when they arrive. She agreed .
Mark B.
WASHER WHIRLPOOL MVWC425BW1 "Upon arrival customer states unit is under extended warranty, customer called extended warranty company to have them dispatch A to Z to cover repair."
Charles S.
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 Cx is getting ice stuck in door chute. Both door and bucket has been replaced already. Ic cubes are good and not melting solid together they are fine as cubes should be. But ice keeps getting stuck in chute. Cx highly upset with this issue and I’m calling wpl to determine next step into fixing this issue. Power to unit is good. No leaks. Whirlpool tech Steve.....Explained everything going on and past with unit. after going through various checks with tech on phone ....Tech stated to change out water valve if pressure in home is good and possibly ice maker. And that should fix the issue. WPW10300024 ice makerW11043013 valveWpl trade care team Alicia....called to document findings and advised cx stated wpl should cover this repair and I advised cx that they need to call whirlpool on that issue and speak to them. While on phone with partner team. Rep Alicia issued authorization for parts and labor. Authorization #WK0FM00PL1; ordrng 1 W11043013 (valve) a
Joel L.
WASHER MAYTAG MVWX655DW0 Wash plate was loose and not agitating properly. Retightened down and tested in was cycle. If cus calls back with same issue. Will need wash plate replaced. Labor 72.45W10902814 wash plate 115.09
Mark B.
DRYER MAYTAG MEDC465HW0 "Replaced timer, tested unit, heater is now receiving voltage unit is still not heating, retested all components on back of unit, found thermostat no longer testing correctly, needs replaced.; ordrng 1 WP8318268 (thermostat)"
Mark B.
LAUNDRY WHIRLPOOL WTW5000DW2 "Customer complaint of unit not filling with water, checked error codes., found none, tested unit, through manual testing all functions normal, started normal cycle, unit moved past sensing stage normally, tested unit in automatic test mode, all functions are normal, all checks ok."
Terry S.
DRYER WHIRLPOOL WED560LHW0 Checked unit over found motor and pulley pushed in together unit needs new drive motor and fan assembly; ordrng 1 W11234001 (motor-drve) and 1 W11327190 (wheel)
Joel L.
LAUNDRY MAYTAG MVWX655DW0 "Unit has noisy tub seal, making loud noises during spin. Draining ok at this time but is intermittent, will need pump and transmission replaced. Rescheduling for repair, ; rqstng P&A on 1 W11035751 (GEAR CASE )"
Terry S.
REFRIGERATOR WHIRLPOOL WRT318FMDM05 "Checked the refrigerator and found a leak where the fill tube enters the ice maker, pulled the tube forward til it was seated properly into the fill cup of the ice maker."
Mark B.
DRYER WHIRLPOOL WGD4815EW2 "Replaced radiant sensor, upon opening sealed box for igniter, found new igniter part broken, will need to reorder to complete repair. Upon further inspection of the unit, also found lint chute to be bent inward causing less then optimal air flow, ordering chute to replace and ensure proper operation in the future.; ordrng 1 279311 (ignitor kit & bracke) and 1 W11117429 (chute)"
Charles S.
HORIZON 27" LARG WHIRLPOOL WFW8300SW05 Power to unit is good. Bearings are shot. Needs parts listed for repair.Wpw10165321 basket, Wpw10111158 gasket, W10364247 tub rear , W10277540 tub front
Charles S.
"M/W OTR, PURCHA" IKEA IMH205DS0 Cx didn’t want bulb installed. Wires were loose at control. Reseated all connections and unit operates as designed. Cx going to replace bulb his self and all ckd ok.
Arthur H.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 On arrival removed control board from back of refrigerator. Installed the new control board. Then removed UI and installed the new user interface. Set temps and advised customer to monitor fresh food temp for first 24 hours . Customer paid in full on first visit UI Control is defective and under warranty
Arthur H.
WASHER WHIRLPOOL WTW5000DW2 On arrival removed the bad electronic control. Installed the new electronic control. Ran calibration test . Then ran auto test. Washer passed all testing. Cold water good. Hot water. Good. Agitation is good and the drain pump Is good . Spin cycle is good . All operations are now working properly. Took two pictures of the work area.
Arthur H.
LAUNDRY WHIRLPOOL MVWB835DW3 On arrival customer says washer won’t wash or spin . Went into diagnostics and received three error codes F0-E3 overload. F2-E1 UI button stuck F7-E9 locked rotor. Ran diagnostics Test and gear case is grinding. Customer needs new gear case and wash plate . Took one picture of model and serial Took three pictures of work area Rescheduled for June 12 at customer’s request ; ordrng 1 W10811956 (drum assy) and 1 W10902814 (washplate)
Arthur H.
HARMONY 33" FDBM KITCHENAID KRFF302ESS01 On arrival customer says ice maker not working. Confirmed complaint. Jumped the ice maker and it had cubes in the tray but didn’t dump. Replaced with new ice maker . Cycled and filled .
Terry S.
KITCHEN KITCHENAID KEMS379BSS Checked the over temp and found unit needs the temperature sensor replaced.; ordrng 1 WP74008369 (sensor- ov)
Terry S.
DRYER AMANA NED4655EW1 "Checked the dryer and found, the timer not advancing properly. Replaced the timer assembly tested the dryer unit checked okay."
Terry S.
REFRIGERATOR WHIRLPOOL WRS321SDHZ00 Checked unit over unit operating properly unable to verify complaint getting water and ice to the door unit checked OK
Terry S.
LAUNDRY WHIRLPOOL WDTA50SAHZ0 Checked unit over found console not responding to heavy button unit needs Consol assembly replaced; ordrng 1 W11157079 (console)
Terry S.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Checked the refrigerator and found a small amount of ice buildup on the evaporators fan motor blade, cleared the ice 7nit checked okay."
Mark B.
DRYER LG DLEX3360W "Customer complaint of door not closing properly, confirmed complaint, found front panel of unit is warped, causing door to not line up and seal properly, front panel needs replaced, quoted part: ACQ72301002 ; ordrng 1 ACQ72301002 (PANEL FRONT)"
Charles S.
FRIDGE WHIRLPOOL ED5SHAXMQ10 Cx stated that fridge condensates then leaks onto floor and out dispenser. Then once resets board it all goes back to normal and leaks stop. Uni t evap is not frosted over badly. All ckd ok. Door seals check ok. Turning unit off and on unit hesitates to start at times. Also light off control is fading in and out. Calling techline. Tech line rep david... Needs thermostat.believes thermostat is getting flakey and cutting in and out. WP2198202 thermostat ; ordrng 1 WP2198202 (thermostat)
Joel L.
REFRIGERATOR JENNAIR JF42NXFXDE Heated and re-fitted both door seals. Went into diagnostics and confirmed proper Molean operation. Re-calibrated Molean. All checks are good. Customer to observe
Charles S.
WASHER WHIRLPOOL WFW8540FW1 Cx complaint is unit just flashes code and won’t drain. Started unit and it drains slowly. Got behind unit and cleaned out drain pump housing. Tested unit and all ckd ok. Also fixed shock under tub assy. Operation is as designed.