Local Reviews
for Cincinnati, OH
Powered by Fluid LOCALVery helpful, kind, willing, friendly
Alberta - Cincinnati, OH
Charles was very informative and so willing to wait while I cleaned area in washer.
Response from A to Z Appliance Service:
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Owner
Anthony - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you!
Washer service
Leslie - Cincinnati, OH
On time. Very helpful
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Great
Mike - Cincinnati, OH
Very professional, very helpful and excellent service. For all future needs I'm calling A to Z.
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Microwave
Ginger - Cincinnati, OH
Response from A to Z Appliance Service:
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Excellent service
Narong - Cincinnati, OH
Excellent for my problem with water filter in the refrigerator.
Great
Carolyn - Cincinnati, OH
Excellent service and answered all questions satisfactorily,
Service review
NSV - Cincinnati, OH
Joel was terrific, professional and very knowledgable. Although he could not fix my issue, I appreciate the suggestions he gave me on how to handle it moving forward. The only reason I didn’t give him/service all Excellent ratings was he turned 2 breakers off to work on the refrigerator. When he was finished, he only turned 1 of them back on. That left my second refrigerator without power until I realized it about 8 hours later that evening. Disappointed that they weren’t both turned back on and I lost some items that defrosted in my freezer.
Great
Peggie - Cincinnati, OH
Polite, efficient, nice ,fair. Thanks for timely service.
Response from A to Z Appliance Service:
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Great
Gisela - Cincinnati, OH
He knew immediately what the he Problem was. Very efficient, neat and very friendly.
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Wonderful service
Hilary - Cincinnati, OH
Michael was awesome. Very kind and helpful. Thanks so much for fixing my dishwasher.
Terrific service
Dawn - Cincinnati, OH
What a great experience. Knowledgeable, fast and professional!
Whirlpool icemaker
Vashaun - Cincinnati, OH
Great Service
Yasmine - Cincinnati, OH
Happy with service and technician. Covered by Kitchen Aid Insurance
Paul - Cincinnati, OH
Response from A to Z Appliance Service:
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Very professional and courteous staff
Gloria - Cincinnati, OH
Timely service
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Great Service
Randy - Cincinnati, OH
The tech was right on schedule and made the necessary repairs in quick order. 100% satisfied with AtoZ and Micheal. Their notification and tech tracking system is awesome!
Response from A to Z Appliance Service:
Thank you for writing a review! Michael is a vital part of our team.
Excellent service
Wes - Cincinnati, OH
Very professional and knowledgeable. We will see if the new part works after we start the dishwasher.
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Service call
Darlene - Cincinnati, OH
Our service tech was both knowledgeable and courteous.
Response from A to Z Appliance Service:
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Great service
Shawn - Cincinnati, OH
Tech was great and very prompt with fixing the problem
Response from A to Z Appliance Service:
Thank you for giving us your feedback. If there was anything we could have done to bring you 5-star service, please feel free to reach out and let us know.
Outstanding service, very professional
Marjorie - Cincinnati, OH
Julia
Julie - Cincinnati, OH
Great service. Very informative
Response from A to Z Appliance Service:
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Tim
T - Cincinnati, OH
Terry was so nice and courteous. However the ice maker is not working. The mystery continues?!
Response from A to Z Appliance Service:
Thank you for writing a review. Someone will be reaching out to you soon regarding this issue.
Lindy
Lindy - Cincinnati, OH
Great service. Fixed issue.
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Great
Barbara - Cincinnati, OH
The best service person I have ever dealt with
Response from A to Z Appliance Service:
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Kitchen Aid Refrigerator Service
William - Cincinnati, OH
Charles did a great job. The refrigerator is much lower quality than it should be. Many service calls over its 5-year life. Kitchen Aid / Whirlpool now has said there is nothing more they can do. This is very disturbing.
Response from A to Z Appliance Service:
Thank you for giving us your feedback! We are glad to hear your experience with our service met your expectations even though the expectations of the appliance and brand were not met.
Great
Elsie - Cincinnati, OH
Great job. Fully explained what the problems were. Very polite
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Fabulous Service
Kevin - Cincinnati, OH
The serviceman that helped me with my refrigerator went above and beyond. Very impressed!~
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Thorough and efficient.
Rosanna - Cincinnati, OH
Very happy with this service opposed to the other two. And this call fixed the problems w/our new dishwasher.
Response from A to Z Appliance Service:
Thank you for writing a review for us. If there was anything we could have done to bring you 5-star service, please feel free to reach out and let us know.
Exceptional service
John - Cincinnati, OH
Called to ask if he could come early, had correct part and repair completed quickly. Can't beat the service offered. Mike did a great job.
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Knowledgeable and professional
James - Cincinnati, OH
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Missy
Melissa - Cincinnati, OH
He was so nice and kind and very knowledgeable.
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Best Ever
Ann - Cincinnati, OH
Quickly identified oven problem, had tools to remove oven. Ordered part and back in two days to complete repair. Company communicates scheduled repairs and when Terry would be at the house. Great company to work with.
Response from A to Z Appliance Service:
Thank you for giving us your feedback! We are glad to hear that the service experience met your expectations.
Pleasant experience
Richard - Cincinnati, OH
Great honest service!
Response from A to Z Appliance Service:
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Pleasant and professional
Mydonna - Cincinnati, OH
The man who came to service our fridge was perfect. Very knowledgeable, quick and friendly!
Response from A to Z Appliance Service:
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Honest,helpful repairman!
Judi - Cincinnati, OH
Charles made sure we knew about charges, cost of repair and was clear on what the problem was.
Response from A to Z Appliance Service:
Thank you for writing a review! Charles is a vital part of our team.
Michael was a delight
Chris - Cincinnati, OH
I am normally cautious about having people in my home. Michael was both professional and instantly made me comfortable with his presence. I will use you all again, and request Michael. I haven’t seen the cost yet- so I will leave that one blank.
Response from A to Z Appliance Service:
Thank you for writing a review! Michael is a very important part of our team! We are glad to hear that your service experience met your expectations.
Prompt and professional service.
Nancy - Cincinnati, OH
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Perfect in every way
Robert - Cincinnati, OH
Excellent, on time, knowledgeable and fixed the problem
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Great service but high price
Justin - Cincinnati, OH
Maytag repair
Sarah - Cincinnati, OH
Timely, friendly, knowledgeable
Response from A to Z Appliance Service:
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Everything was good.
Gerald - Cincinnati, OH
Everything was good.
Response from A to Z Appliance Service:
Thank you for writing a review! If there was anything we could have done to improve your experience and bring you 5-star service, please feel free to reach out and let us know.
P
P - Cincinnati, OH
Nice guy knew what he was doing.
Response from A to Z Appliance Service:
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Excellent service. On time for appointment, plus a call to inform me he was 10 minutes from the house
Dale Duermit - Cincinnati, OH
Terry was very efficient and did a quality job from installing the required parts, to the condition of the laundry area. Very clean. I will ask for Terry the next time I need any appliance repaired. Terry has made me a customer of A to Z.
Response from A to Z Appliance Service:
Thank you for writing a review! Terry plays a vital role on our team and strives to do each job efficiently and thoroughly.
Mrs
Richard - Cincinnati, OH
Very impressed
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Great service
Jamie - Cincinnati, OH
Nice guy and quick on time - good job
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Great
William - Cincinnati, OH
Nice! Clean and efficient. No issues with dryer at present time.
Response from A to Z Appliance Service:
Thanks for writing review!
Mary
Mary - Cincinnati, OH
Mike explained the problem and returned days later to install the new igniter.
Response from A to Z Appliance Service:
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On time and great service
Barbara - Cincinnati, OH
Response from A to Z Appliance Service:
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Dishwasher repair
Mark - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for writing a review!
No repair requested but still good service
Marybeth - Cincinnati, OH
Terry took the time to answer all of my questions, even though he was technically finished. I was very grateful!
Response from A to Z Appliance Service:
Thank you for writing a review! Terry is a very important member of our team who aims to serve the customer and do each job efficiently and thoroughly.
Beautiful Technician
Annabel - Cincinnati, OH
He was the upmost in care and explanation. I hope that you have more people in your employment like him.
Response from A to Z Appliance Service:
Thank you for writing a review! Michael is a very important part of our team who strives for excellence.
Fast, polite and right on schedule
Chris - Cincinnati, OH
Response from A to Z Appliance Service:
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Good Service
Mrg - Cincinnati, OH
My dryer bottom was falling apart, he replaced it in a timely fashion.
Response from A to Z Appliance Service:
Thank you for writing a review! If there was anything we could have done to improve your experience, please feel free to reach out and let us know.
Customer
Steven - Cincinnati, OH
He did a very good job.
Response from A to Z Appliance Service:
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Timely and professional
Hana - Cincinnati, OH
He showed up when they said he would, explained everything and efficiently fixed things. He was kind to my dog and was an overall pleasant experience. There are still some issues with the fridge but I won't hesitate to call A to Z again.
Response from A to Z Appliance Service:
Thank you for writing a review! We are hopeful that your fridge will be fixed at the next appointment. Thank you for trusting us with your appliance.
Great resolution to frustrating problem
Kathleen - Cincinnati, OH
Michael was very friendly and knowledgeable. He accurately diagnosed the problem with my brand-new washer. And along with another technician, Chuck, quickly repaired the appliance when the part finally came in.
Response from A to Z Appliance Service:
Thank you for writing a review! If there is anything we could have done to better serve you and bring you a 5-star experience, please feel free to reach out and let us know
Repair kitchen Aid refrigerator
Diane - Cincinnati, OH
It still isn’t working. Freezes up. He was so nice and really tried. I think it’s hopeless. I’m desperate. Over a month without a refrigerator the warranty people keep sending different people. Yours was the best but it’s still freezing in top part. Diane
Response from A to Z Appliance Service:
Thank you for writing a review! We hope we can solve the issue at your next appointment.
Unhappy Maytag customer
Missy - Cincinnati, OH
I was not happy with the service. He did not fix my washer leak and proceeded to note that he thought I was overfilling my washer which couldn’t be farther from the truth. I have pictures and videos of the Esther coming out of my washer. I have now had to reschedule another service tech for Monday which is a HUGE inconvenience for me. I am not a happy customer at this point Would also note I just bought this product in June. Wishing I hadn’t purchased a Maytag.
Very helpful in "diagnosing" the problem.
Nora - Cincinnati, OH
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Great Service
Kristin - Cincinnati, OH
Response from A to Z Appliance Service:
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Excellent
Andrea - Cincinnati, OH
Easy to schedule and change appointment. Professional representative showed up and efficiently fixed the problem with my refrigerator door and even offered some life extending tips.
Response from A to Z Appliance Service:
Thanks for writing a review! We are glad to hear your experience with us met your expectations.
Excellent Service
Carla - Cincinnati, OH
Professional and timely. Did a thorough job and made sure it was working before he left.
Response from A to Z Appliance Service:
Thanks for writing a review! We are pleased to hear that your expectations were met and the job was completed efficiently
Mike was pleasant & knowledgable.
Peggy - Cincinnati, OH
Great service. Appreciate the hard work.
Robert - Cincinnati, OH
Amy
Amy - Cincinnati, OH
Fast, efficient & easy!!
Response from A to Z Appliance Service:
Thank you for writing a review. We are glad to hear that your experience was positive.
service on kitchenmaid cooktop Great Service!!!
Andre - Cincinnati, OH
Thank you Micheal for the excellent service you provided, you where knowledgeable, professional, respectful, these qualities are hard to find in customer service today. I hope a to z understands that employees like you are a value to their company.
Response from A to Z Appliance Service:
Thank you for writing a review! Michael is a very important part of our team and always strives for excellence.
Professional and excellent service
Chris - Cincinnati, OH
Outstanding and knowledgeable Repair Gentleman. Friendly and caring job done right and timely. If ever a problem I would call this organization First!
Response from A to Z Appliance Service:
Thank you for writing a review. We are pleased to hear that your service met your expectations.
Great
Wallace - Cincinnati, OH
Micheal appreciation all you done
Response from A to Z Appliance Service:
Thanks for writing a quick review for us
Excellent
Gregory - Cincinnati, OH
Rep was on time and explained the issue well I forgot to ask how to remove scratches. Thank you
Review
Casey - Cincinnati, OH
Great Service, Very Professional
Carolyn - Cincinnati, OH
Very knowledgeable about appliance they were servicing. Joel was very professional, prompt, and polite. I would definitely call on A-Z for future service needs.
Response from A to Z Appliance Service:
Thank you for writing a review for us. We are glad to hear your service exceeded your expectations and the problem was resolved.
Excellent customer service
Melissa - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for leaving us a rating.
excellent
Sherry - Cincinnati, OH
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great service
Kathleen - Cincinnati, OH
Arrived on time and provided great service! Highly recommend!
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Excellent Service!
Michael - Cincinnati, OH
Joel did an excellent job! He was on-time, Anticipated the problem and brought the needed part, and was quick and efficient. He also shared what he was doing and why. He was courteous and respectful. I highly recommend Joel!
Response from A to Z Appliance Service:
Thank you for writing a review. We are pleased to hear that your experience with our technician was positive and that the problem was resolved.
Great Warranty Work
Deanna - Cincinnati, OH
The service person was excellent, on time and quick service.
Response from A to Z Appliance Service:
Thank you for writing a review. We are very glad to hear your experience was positive.
Great Service!
Aimee - Cincinnati, OH
Very accommodating and professional! Also very knowledgeable
Very helpful and gets results!
Gina - Cincinnati, OH
Very professional and knowledgeable!
Response from A to Z Appliance Service:
Thank you for taking the time to write a review for us.
Professional Service!
Connor - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for taking the time to rate your experience with us.
Micheal@atoz1.com
30' FDBM WHIRLPOOL WRF560SEYM05 "Replaced leaking icemaker, removed excess ice from the freezer. Checked defrost system and drain. Operation normal"
Micheal@atoz1.com
WASHER WHIRLPOOL WTW7000DW4 "Installed main control and console. Ran unit through diagnostics and calibration, every thing was normal then smelled something burning in console. Watched console go dark. Tried reset with power, no luck. Ordered W11106748; ordrng 1 W11106748 (console)"
Charles S.
WASHER WHIRLPOOL WTW4816FW2 Cx complaint is unit won’t drain. Power good and no leaks. Diagnostics checked ok. Lid lock failureW11307244 latchW11170319 controlOrdering parts for repair. ; ordrng 1 W11170319 (cntrl-elec) and 1 W11307244 (latch)
Micheal@atoz1.com
WASHER WHIRLPOOL WFW5620HW0 Replaced failed main control tested unit and found operation normal.
Charles S.
OVEN WHIRLPOOL WGE745C0FH01 W10877560 topNeeds top. Top finish is bad. Power to unit good. Ordering parts for repair. ; ordrng 1 W10877560 (cooktop)
Terry S.
DRYER WHIRLPOOL WED8300SW2 Check the dryer over found F01 error code for main board failure customer declined estimate for repairs
Charles S.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Power good. No leaks. Leveled door. Ckd ok.Operation is as designed.
Joel L.
DRYER MAYTAG MEDX655DW1 Customer complaint was that door was not latching properly have to slam in order to shut. Found catch sticking and not actually eating properly replaced catch and check for proper operation. Checked heating and air flow on unit. All sounds in checks are good at this time. Customer to Observe ; used 1 WPW10610880 (CATCH) from stock
Charles S.
DISHWASHER WHIRLPOOL WDT780SAEM1 W10703867 heaterW10712395 adjusterW10854221 controlInstalled parts listed. Power goodNo leaksAll ckd okOperation is as designed.
Micheal@atoz1.com
RANGE KITCHEN AID KSEG700ESS3 "Removed stuck light cover, customer is going to change bulb."
Terry S.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Replace right refrigerator door as well as the whirlpool emblem.Unit operating properly at this time.
Micheal@atoz1.com
WASHER WHIRLPOOL WFW5620HW0 "Replaced failed control panel, tested normal"
Charles S.
MICROWAVE WHIRLPOOL WMH31017HS3 Cx complaint is unit has 300cfm motorUnit is at 51 and needs at least 100Techline Rep....RichExplained complaint to rich. Techline stated the exhaust fan is the exhaust fan. The one side is for cooling the mag tube and the left side is for venting. It operates as designed. As long as unit holds standard 11x9 piece of paper to bottom then unit is operating as designed. Basically it is as it is. Microwave will auxiliary fan. The slimmer microwaves have stronger fans. This one installed is less powered and the vent is what the vent is. The new 10 and 1/2 inch one is what’s is boosted. Also should still feel air blowing out front from cooling mag tube. Sr# 7727194238Advised cx and left residence.
Charles S.
COOKTOP KITCHENAID KCGD506GSS00 "Called techline. No response. Adjusted valves. With blower on and all ckd ok. Installer stated he still going to reduce vent pipe size. It was too big and reducing would,help lesson suction a bit. Power good and all ckd ok."
Micheal@atoz1.com
WASHER WHIRLPOOL CAE2745FQ1 513-919-6784 Dave...lid lock ok but control not sending signal regularly. Ordered control W11188527; ordrng 1 W11188527 (cntrl-elec)
Charles S.
RANGE WHIRLPOOL WFE505W0HS1 W11314391 control Power to unit good. No power to elements from control ordering parts for repair. W11314391 controlW11182108 element; ordrng 1 W11182108 (elmnt-bake) and 1 W11314391 (cntrl-elec)
Charles S.
WASHER MAYTAG MVWB855DC4 W10754448 clutchComp”ain’t is loud. Power to unit good. Ordering clutch for repair. ; ordrng 1 W10754448 (clutch)
Charles S.
WASHER AMANA NTW4516FW3 "Power good,but unit giving F5E2 lid lock error code. W11307244 lid lockPower good and tested unit. No leaks.Diagnostics check ok.All ckd ok. Operation is as designed.; used 1 W11307244 (LATCH) from stock"
Charles S.
DRYER MAYTAG MEDX655DW1 Knob good. Fixed and in place. Reminded cx that it’s push knob not turn knob. Power goodOperation is as designed.All ckd ok
Charles S.
DRYER GE GTDP220GF3WW Belt came off dryer. Was inside out. Adjusted belt and all ckd ok. Operation is good.
Charles S.
DISHWASHER WHIRLPOOL KDTE504DSS0 W10803367 console W10866116 controlControl has one year warranty on it. ScallUnit power to unit is good. No power from control or to ui. Advised cx of quote and they rather purchase new. Cx paid scall
Charles S.
WASHER MAYTAG MVWB865GW0 Unit checked ok for errors. Showed and advised cx on use and detergent use. All ckd ok. Operation is good. Power good and no leaks.
Micheal@atoz1.com
ICEMAKER KITCHENAID KUID308ESS1 "5135153193..brainstorm..Diagnostics showed all components working normally, compressor operated fans and water valve working, pump working. During normal operation nothing would come on except interior light. Ordered control; ordrng 1 W11034363 (cntrl-elec)"
Micheal@atoz1.com
BELLA JENN-AIR JFFCC72EFS02 7727070129 per tech line replace WiFi module.; ordrng 1 W11025034 (harns-wire) and 1 W11111702 (cntrl-elec)
Micheal@atoz1.com
RANGE WHIRLPOOL WFE515S0JS0 "Replaced damaged control panel, tested normal ."
Micheal@atoz1.com
RANGE WHIRLPOOL GFG471LVS0 Customer reset breaker and unit is functioning correctly. Combing charge with second ticket..
Micheal@atoz1.com
WASHER WHIRLPOOL WFW5620HW0 Delivery did not tightened jam nuts. Tightened nuts and unit operating normally
Micheal@atoz1.com
DRYER WHIRLPOOL WGD85HEFC1 "Customer refused to pay. Did not have gas dryer hooked up to gas, that’s the reason for no heat. Do not service.."
Terry S.
WASHER WHIRLPOOL WFW75HEFW0 Needs the shocks replaced.; ordrng 4 WPW10261492 (shock absorber)s
Terry S.
RANGE KITCHEN AID KDRS467VSS00 Checked unit over office holder does not match existing called Roger at Dayton appliance parts asked him to do a parts research on the part also need rear office holder and screws; ordrng 1 W10160234 (holder orifice) and 2 W11233072 (screw)s
Charles S.
DRYER GE GTDP220GF3WW WE17X22217 motor WE12M29 belt WE12X20395 pulley :plus taxUnit power good. Unit motor had whine to it and belts keep braking. Gave quote to cx. Cx wants to fix. ; ordrng 1 WE12M29 (BELT) and 1 WE12X20395 (PULLEY) and 1 WE17X22217 (motor & pulley)
Micheal@atoz1.com
WASHER WHIRLPOOL WFW8300SW04 Start button not working. Failed control. Customer contact home warranty to see if they will cover repair. charge for second ticket card 4558.
Charles S.
LAUNDRY MAYTAG MVWX655DW1 W11116592 control Installed part listedPower goodNo leaksAnd all ckd ok. Operation is as designed.
Terry S.
DRYER AMANA NED4655EW1 "Checked the dryer and found the heating element open, replaced the element and tested unit operation properly at this time.Customer to operate unit for 30 minutes to get rid of oil odor.; used 1 279838 (ELEMENT) from stock"
Joel L.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Auth- wowf2ownl2Rebuilt left side refrigerator door. Installed and ran water lines and harness down through inside unit. Replaced gasket doorhandle user interface dispenser motor waterline drip tray and ice chute gasket. Replaced both door and handle. Tested for proper operation, all checks are good now. Cus to observe."
Joel L.
RANGE JENN-AIR JDRP548WP02 File- 7727105930Called both ovens and we are having the same issue after repair. Called Jen air tech line again and found that relays on both boards that were installed previously and today have incorrect numbering on them they should be reading P 17 and P 19 and they are reading P 16 and P 18. Sent over part into parts research. They will contact us when correct part is acquired; saved tckt
Micheal@atoz1.com
REFRIGERATOR KITCHENAID KBSN602EPA00 Inspected unit and found everything operating normally. Collectedby cc
Micheal@atoz1.com
OVEN WHIRLPOOL WFE320M0ES2 Replaced failed main control. Tested unit and found operation normal
Terry S.
REFRIGERATOR WHIRLPOOL WRF555SDHV01 "Per the customer the refrigerator is randomly tripping the circuit breaker. Checked the refrigerator in defrost mode and found unit pulling 4.1 amps. In icemaker harvest mode unit pulls .4 amps, in running mode the refrigerator is pulling 1.4 amps per Butch at Whirlpool Tech support there is no issue with the unit. In test mode the refrigerator is operating properly.SR7727178685Butch"
Micheal@atoz1.com
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 Leveled doors. Advised customer to take a little weight out of the fresh food. door
Terry S.
OVEN KITCHENAID KOSE507ESS02 Symbol the door to allow the customer to clean
Micheal@atoz1.com
WASHER MAYTAG MVWB835DC2 "Found oil below the unit, transmission failed. Attempted to remove wash plate bolt and it won’t loosen. Unit will need a complete tub change including gearcase. No repair."
Micheal@atoz1.com
DISHWASHER WHIRLPOOL WDF110PABS4 Latch failed. Ordered latch and handle Balance; ordrng 1 WP8534984 (door handle (blk)) and 1 WPW10274884 (door latch)
Micheal@atoz1.com
WASHER MAYTAG MVWB835DW5 Tested unit and could not enter diagnostics. Found failed main control. Ordered main control.; ordrng 1 W11400681 (CONTROL)
Micheal@atoz1.com
WASHER WHIRLPOOL WFW5620HW0 F6E1 code. Tested unit and found failed user interface.; ordrng 1 W11319991 (cntrl-elec)
Micheal@atoz1.com
WASHER WHIRLPOOL WFW5620HW0 Replaced failed main control. Found 2 broken wire harnesses on main control.; ordrng 1 W10919932 (harns-wire) and 1 W10919942 (harns-wire) and 1 W11316252 (harns-wire)
Micheal@atoz1.com
WASHER WHIRLPOOL WFW560CHW0 Replaced failed upper and lower harness. Tested unit and found operation normal. Maintenance hooked up water supply and drain hose to plumbing.
Micheal@atoz1.com
RANGE WHIRLPOOL WFE505W0HS1 Replaced failed terminal block with nuts. Customers wall plug shooting sparks. Advised customer I cannot leave it plugged in with a short like that. Customer will take care of it
Charles S.
MICROWAVE KITCHENAID KOCE500ESS09 Unit has correct amount of voltage going to it. Bad controlW11093254 controlW11179310 controlWP4449751 tstatOrdering parts for repair. Unit will be double labor. Need to remove unit from wall. Two call count pls ; ordrng 1 W11093254 (panl-cntrl) and 1 W11179310 (cntrl-elec) and 1 WP4449751 (thrmst-fix)
Micheal@atoz1.com
DRYER WHIRLPOOL WED9290FW0 Replaced failed control panel. Tested normal
Micheal@atoz1.com
WASHER MAYTAG MVWB855DC3 Need UI. ordered W11112662. Burned membrane ; ordrng 1 W11112662 (console)
Micheal@atoz1.com
STOVE WHIRLPOOL WFE745H0FE0 Replaced failed control panel and frame tested normal
Charles S.
WASHER LG WT4870CW AEN73131403 drive shaft shifter assy AJQ72911906 basket assyUnit needs parts listed for repIr. Shaft bad and parts needed for fix. Power o unit is fine and no leaks. Advised cx of quote and cx has decided to o purchase new and pay scall.
Charles S.
REFRIGERATOR KITCHENAID KRMF706EBS01 W10815694 door Took pics and documented dented door. ; rqstng P&A on 1 W10815694 (dor-fip bl)
Charles S.
REFRIGERATOR KITCHENAID KBSD608ESS01 Installed led control w10830288Module W10908166 All 5 lights are out. Replaced led control and didn’t fix issue. Need modules for repair. Power good and no leaks. ; ordrng 5 W10908166 (module)s
Charles S.
RANGE WHIRLPOOL WML75011HZ W11220415 coverW11206891 coverW11206888 doorW11178521 name plate; ordrng 1 W11178521 (nameplate) and 1 W11206888 (door/mw) and 1 W11206891 (panl-cntrl) and 1 W11220415 (panl-cntrl)
Micheal@atoz1.com
I-ENABLED DW MAYTAG MDB4949SHZ1 Replaced failed sump assembly tested unit and found operation normal
Charles S.
DISHWASHER KITCHENAID KDTE234GPS0 Installed drain pump w10876537Power good and a no leaks. All ckd ok. Drain line needed adjusted so water would pump out correctly. And previous pump was fouled out. All ckd ok.
Charles S.
RANGE WHIRLPOOL WFE525C0BS0 "WPW10310922 trim Plus taxUnit trim broken. Glass not needed. Trim is what broken and glass will be returned to office. Cx has chosen to just buy new, she doesn’t like to much how hers looks either so she has decided to buy new. Cx paid scall"
Charles S.
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 Found water line not seated in coupler correctly. Fix line in coupler and all ckd ok. Operation is ok and as designed. Power good. No leaks.
Charles S.
RANGE WHIRLPOOL WFG320M0BW2 72017 paintW10873438 end CapW10873441 end capW11171357 panelInstalled all parts listed as requested by rtm. Unit being sold as is didn’t want to repair all of issues. Power good ckd ok.
Charles S.
MICROWAVE KITCHENAID KMHC319ESS0 Pre Id part not arrived yet will use on rescheduled call. Power good and operates fine. Just needs interlock that was ordered that hasn’t arrived yet. ; schdld next appmnt for 2/24 MON !
Charles S.
FREEZER WHIRLPOOL WRF989SDAM00 Whirlpool techline Joel...No techline calls on this unit. File# 7727166433Spoke with Joel on techline. Cx unit is out of warranty. He advised all service pointers are past date for coverage. All repairs are on cx responsibility. He advised we do and that’s if cx wants to spend the money to do the control kit W10861900And as well as per am gum sealer kit w10612142I advised techline that previous company has already installed these parts and he stated that’s the calls for repairs to unit and doesn’t suggest anymore fixes other than that. Cx has decided they are done with unit and not paying anything other than service call. Control kitAdaptor kit Facial heater kit w10688359
Micheal@atoz1.com
WASHER WHIRLPOOL WTW5000DW2 "Rebuilt tub assembly, tested unit and found operation normal"
Joel L.
"M/W OTR, PURCHA" WHIRLPOOL WMH31017HS2 Unit had burn mark on floor of unit. Glass shattered and turntable support melted. Call safety team and manufacture is deciding to contact customer for resolution. All other checks are good
Micheal@atoz1.com
WASHER WHIRLPOOL WTW5000DW1 Failed main control customer not repairing unit
Micheal@atoz1.com
WASHER MAYTAG MVWB855DC3 Replaced failed console. Did notice arch coming out of wall socket when plugged in. Tested unit and found operation normal
Micheal@atoz1.com
DRYER MAYTAG MEDB835DW4 Unit only has 120vac to terminal block. Problem in wiring or breaker. Advised customer.
Micheal@atoz1.com
KITCHEN KITCHENAID KDTE334GPS0 Gasket in dispenser loose and door lock broke. Ordered dispenser ; ordrng 1 W10861000 (detergent dispenser)
Micheal@atoz1.com
30' FDBM WHIRLPOOL WRF560SEYM05 Icemaker leaking into freezer.ordered icemaker. Collected by card. ; ordrng 1 4317943 (icemaker only)
Charles S.
DRYER WHIRLPOOL WED75HEFW1 Installed wpw10221048 spacer pads. Operation is as designed. Power good and heats good. A lot of stripped screws from where someone had previously been in unit. Heats good and ckd ok. Spoke with partner team. There is an extended warranty. Covered. ; used 4 WPW10221048 (SPACER) from stock
Charles S.
DRYER GE GTOP22OGF3WW Installed dryer back to normal state. Cx had company remove it then wasn’t put back.also blower wheel was not tight on motor shaft. Fixed issues and tested ok. Operation is as designed and all ckd ok. Gave cx senior discount 10% on service call. Scall-10% Scall Quote for repair cx paid via card in full.
Charles S.
LAUNDRY MAYTAG MVWX655DW1 Cx complaint is unit is jumping all over the place on control board. Not cycling correctly and acting crazy. Power good and no leaks. Recalibrated and control still glitchy. Ordering parts for repair. W11116592 control; ordrng 1 W11116592 (cntrl-elec)
Charles S.
DRYER MAYTAG MED6630HC1 "W11384513 consoleW11387578 controlW10906551 moisture kitWP8577274 thermistorUnit power is good. Heats fine. Just will not stay on due to moisture sensor issue. Everything. Checks. Ordering parts for repair. Unit will only,continue to run in time dry. Vent cleared and only about 6 ft to outside. Ordering parts for repair. ; ordrng 1 W10906551 (moisture sensor kit) and 1 W11384513 (CONSOLE) and 1 W11387578 (CONTROL) and 1 WP8577274 (thermistor)"
Charles S.
RANGE WHIRLPOOL GFE461LVS0 WPW10245259 t block WP7103P027-60. Nut. Unit terminal block busted and cord. Ordering parts for repair. Cx would like soonest as possible. Ordering parts for repair. 513-515-6366Jordan; ordrng 2 WP7103P027-60 (nut)s and 1 WPW10245259 (block-term)
Terry S.
RANGE KITCHEN AID KDRS467VSS00 Checked unit over found unit sparking very light suspect crack porcelain; ordrng 2 WPW10078270 (screw)s and 1 WPW10160187 (holder-orf) and 1 WPW10320939 (BURNER)
Terry S.
HOOD VENT / UXB1200DYS0 Checked unit over unit tripping breaker in third speed unit needs blower motor replaced; ordrng 1 WPW10294026 (blower-fan)
Joel L.
REFRIGERATOR KITCHEN AID KSCS25INSS01 "Installed valve assembly, no leaks, all checks are good. DISPENSOR is testing good"
Terry S.
HOOD VENT KITCHENAID KVWC958JSS0 Checked unit over found unit tripping breaker in third speed unit needs rocker switches replaced; ordrng 2 W10853393 (swtch-rckr)s and 2 W11193832 (swtch-rckr)s
Charles S.
DRYER MAYTAG MED6630HC1 "Tested unit. No error codes in diagnostics and recalibrated unit. Advised cx on using one article or very light small loads then time dry is better. And that If. Posture sensor doesn’t pick up moisture it will count down. All ck ok. Power good,and heats good."
Charles S.
BELLA JENN-AIR JFFCC72EFS02 "Tech line mark.... #7727103338Cx doesn’t like way door shuts. Called techline. Mark with techline. Advised techline door shuts as all other. And that I advised cx it’s always best to close left door first then right door. Cx stated he didn’t have to always do that. I explained techline that doors are level and unit has new door,and gaskets and that cx expects to have door open then just wing it shut as they walk away. I told techline I advised cx that over time that would harm hinges and that by closing right door then left door causes rail mullan to hit gasket and eventually rip gasket as it did. I stated it’s always better to close left door then right door last. Cx still unhappy with that explanation,and I advised cx to contact whirlpool because I can’t alter or do I anything that will void warranty. And stated I would,also call and explained to techline. Techline stated they noted everything and that cx needs to close doors all the way and not expect d
Charles S.
REFRIGERATOR WHIRLPOOL WRT314TFDW00 Adjusted door hinges and operation is a good. Power good and no leaks. All ckd kid ok.
Charles S.
REFRIGERATOR KITCHENAID KRSF705HPS00 W10873791 ice makerIce maker lift arm not budging. Needs new ice maker. ; ordrng 1 W10873791 (icemaker)
Micheal@atoz1.com
WASHER WHIRLPOOL WFW5620HW0 "Replaced failed console, tested unit and found operation normal"
Micheal@atoz1.com
WASHER WHIRLPOOL WFW7590FW0 Center mounting bolt broke off chewed up rotor and stator. Ordered rotor and stator; ordrng 1 W10870752 (stator) and 1 WPW10453673 (rotor)
Micheal@atoz1.com
RANGE WHIRLPOOL WFE550S0HZ1 "Glass not broken, handle mount broke on vent. Ordered trim, handle and 2 screws; ordrng 2 W10831019 (screw)s and 1 W11159497 (HANDLE ) and 1 WPW10310922 (trim-vent)"
Joel L.
RANGE JENN-AIR JDRP548WP02 "Unit has error on control boards. Called and tested with Jen-air techline. Will need both appliance managers replaced for repair. Per techline, Service call - 90.00Labor for removal - 47.75Labor for return and replacement of boards 98.75; ordrng 1 W10876298 (CONTROL ) and 1 W10876298 (CONTROL 2)"
Joel L.
REFRIGERATOR KITCHEN AID KSCS25INSS01 "Valve is leaking and causing fill tube to freez up. Will need replaced for repair, rescheduling for install W10247725I will pick part up from cap; ordrng 1 W10247725 (VALVE 93.61)"
Charles S.
WASHER KENMORE 606PNZQ3A365 Cx complaint is unit is leaking from bottom. Advised cx that unit hasn’t leaked in test cycle. Cx admits hasn’t really monitored unit on different cycles. Advised cx that typically overloading or comforters can push bowl glass on door away from seal and allow water to leak and run down front under door and into drawer under unit where cx finds the water. Advised cx to monitor and call if anything persist.
Terry S.
OVEN KITCHENAID KODE500ESS04 Replaced all four of them lights in the appliance manager board unit operating properly at this timePart number whiskey 11292252 tech received three not four of this bulb part number whiskey Paul whiskey 10519866 tech received four not three installed all four
Micheal@atoz1.com
RANGE WHIRLPOOL WFE320M0ES2 "Replaced defective cooktop, tested unit and found operation normal"
Charles S.
COOKTOP WHIRLPOOL WEE730H0DS0 W11107275 fan assy Scall & partRemaining cost labor upon repair. Cx wants to pay scall and call wpl. Cx will call if wanting unit repIred.
Micheal@atoz1.com
REFRIG WHIRLPOOL KRMF706ESS01 "Replaced failed main, led driver and drawer control. Tested normal"
Micheal@atoz1.com
WASHER WHIRLPOOL WTW7000DW4 Pump is operating normally. Unit would shut down partially during diagnostics.; ordrng 1 W11106748 (console) and 1 W11182871 (cntrl-elec)
Charles S.
WASHER MAYTAG MVWB765FW3 W11259006 lidWP693995 screw (4)WP8563965 hingeWP8572974 hingeUnit lid busted off hinge. Power good and no leaks. Ordering parts for repair. ; ordrng 1 W11259006 (lid) and 4 WP693995 (screw)s and 1 WP8563965 (lid hinge) and 1 WP8572974 (lid hinge)
Charles S.
REFRIGERATOR KITCHEN AID KRFC302ESS02 Door is dented. 13094747SQ doorTook pics. Door has dent in front. Ordering parts for repair. ; ordrng 1 13094747SQ (dor-fip ss)
Terry S.
REFRIGERATOR WHIRLPOOL GS6NBEXRQ01 Checked unit over tried to cycle icemaker unit would not cycle by jumping key and H on the icemaker jumped black and black with a white tracer at the optic board unit cycled to fill unit needs optic board replaced when it did cycle only got 1/3 of a cup of water out of the icemaker; ordrng 1 W10757851 (optic bd set ref)
Micheal@atoz1.com
KITCHEN WHIRLPOOL WDF520PADM7 Rodents ate the wire harness again. 7727066899 file number. Whirlpool will not cover due to infestation. Customer notified
Micheal@atoz1.com
30' FDBM WHIRLPOOL WRF560SEHZ00 "Removed jammed filter. Reinstalled new filter, test normal"
Micheal@atoz1.com
DISHWASHER KITCHENAID KDPE234GPS01 Replaced failed detergent dispenser. Tested unit and found operation normal