Local Reviews
for Cincinnati, OH
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Sandra Elliott - Cincinnati, OH
Good service, arrived on time and explained the service.
John Westrup
John - Cincinnati, OH
Absolutely terrible company. Have worked on on refrigerator for 5 weeks and it is still not making ice. Did not perform a complete diagnostic on the first trip. Doing that would have eliminated 3 subsequent trips. Unfortunately have a service agreement and stuck with them.
Very expedient!
Claudine - Cincinnati, OH
Fulfilled his purpose in a short time. He knew what the problem was and how to solve it. It was explained that warranty work must be called into the company!
Marlena
Marlena - Cincinnati, OH
Excellent, professional
Great Friendly Service
Susan - Cincinnati, OH
A very pleasant experience overall. Very accommodating with friendly and sincere phone conversations when making appointments. Terry is wonderful. He had to come out a few times but always kind and patient and issue now resolved with my oven.
Washer Repair
Robert - Cincinnati, OH
Fast Friendly and Efficient Service
Awesome
Stephanie - Cincinnati, OH
Quick, experienced and awesome service!
Great service
Tami - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you very much for the review. We appreciate it.
Mark is great
Linda - Cincinnati, OH
On time explains everything Great service
Response from A to Z Appliance Service:
Thank you very much for the review.
Great Service!
David - Cincinnati, OH
This Guy Know his Stuff! Thanks gain!
Response from A to Z Appliance Service:
Thank you very much for the review. We like having Arthur on our team.
Arthur is great!
Ronald - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you very much for the review. Arthur and us appreciate you taking the time to review his work. Thanks again
Good service, a little pricey especially the labor costs.
Patrick - Cincinnati, OH
Repair man seemed to know his stuff. Good to work with.
Response from A to Z Appliance Service:
Thank you very much for the review.
Whirlpool repair
Ron - Cincinnati, OH
Great service! I appreciate the expertise of the serviceman
Response from A to Z Appliance Service:
Thank you very much for the review.
Very accommodating service!
Anne - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you very much for the review.
Great service. Informative and courteous
Thomas - Cincinnati, OH
Explained problem and answered a few other questions.
Response from A to Z Appliance Service:
Thank you very much for the review.
Excellent service
Patricia - Cincinnati, OH
Service was prompt and completed to our satisfaction in a professional manner.
Service Review
Ann - Cincinnati, OH
Service was very good, Joel got the dryer fixed quickly. It was expensive adding the service call and the labor was a pretty heavy fee.
Response from A to Z Appliance Service:
Thank you very much for this review. We appreciate it.
Our repair man was wonderful with my son who wanted to watch his every move! I enjoyed working with your company.
Holly - Cincinnati, OH
Excellent service
Peter - Cincinnati, OH
Great
Jillian - Cincinnati, OH
Great thank you
Great service!
Gina - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for this review
Great service and very knowledgeable —
Gina - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for this review
Dryer repair
Fran - Cincinnati, OH
Joel is an Excellent repair technician. He explained why the issue occurred and provided info on other features of the machine.
Response from A to Z Appliance Service:
Thank you for this review
Amy
Amy - Cincinnati, OH
Good. Quick and efficient. Arrived on time. Fixed it.
Response from A to Z Appliance Service:
Thank you for this review
Great Service
Thomas - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for this review
Very good service
Emma - Cincinnati, OH
Mark was on time and did a great job. He explained what the problem was took care of our needs. Thanks Emma
Response from A to Z Appliance Service:
Thank you for this review. We appreciate it.
Another awesome technician.
Gene - Cincinnati, OH
This is the second time I asked A to Z for help, and the second time the technician who was scheduled, Charles S., was totally understanding of my problem, the repair that was necessary, efficient, and respectful of my property. I certainly hope that I will not need any more repairs anytime soon, but if and when I do, I will call this company. Thank you for sending Terry the first time and Chuck the second. I think your best sales people are those who come into contact with the public, like these gentlemen. Gene Gelfand, Madeira, Ohio
Response from A to Z Appliance Service:
Thank you for this review. We and our techs really appreciate it when customers leave review. Thanks again
Prompt service
Jeff - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for this review
Good Service
Molly - Cincinnati, OH
Arthur made me feel very comfortable and he did a good job.
Response from A to Z Appliance Service:
Thank you for this review. We and the tech appreciate it.
Great and fast service
Barry - Cincinnati, OH
Replacement of the electronic control panel on a new Whirlpool refrigerator
John - Cincinnati, OH
Our control panel was not working correctly immediately after the refrigerator was installed. We called for a replacement and a repair person was sent soon after. The new part was installed in a short amount of time and the install seems to have been completed with no problems: the new control panel seems to work correctly, nothing was damaged, and no cleanup was required.
excellent repairman
Gary - Cincinnati, OH
Very professional work was completed in a timely fashion
Molly - Cincinnati, OH
GOOD CALL
Brenda - Cincinnati, OH
Very nice efficient,quick and courteous.
Tracy - Cincinnati, OH
Would recommend
Excellent service!!!
Doloris - Cincinnati, OH
Charles was prompt and efficient in completing a slightly tricky handle attachment to our microwave. He was also very personable and pleasant to work with.
QUICK,SERVICE-ON TIME-SERVICE MAN:EXCELLENT
Phyllis - Cincinnati, OH
YOU GOT IT...
Fantastic service!
Frank - Cincinnati, OH
Fantastic!
Always Great Service
John - Cincinnati, OH
Technician quickly repaired the drainage problem I was having with my washing machine.
Very professional, worked quietly, solved the problem at this time.
Claudine - Cincinnati, OH
Mark cleaned up and was polite and concerned.
Professional & competent!
Jebb - Cincinnati, OH
Terry did a great job!
Ok service
Patricia - Cincinnati, OH
The service itself I had no complaints but had a problem with not being informed that the service charge is in addition to repair charges. Given this fact decided not to have repair. Too costly to begin with then add $96.30 to it (tax additional!) way too high. Please put all info upfront!!!
Wonderful service; skilled technician; problem solved!
Gene - Cincinnati, OH
From the moment Terry came into our home, I knew all was well. He was pleasant, knowledgeable, an advocate for the company, efficient and highly skilled. He was careful to make sure our floor was protected and that no mess was left behind. If I ever need service in the future, I will call your company and ask specifically for Terry. He is a great face for your company; if I weren’t retired, I would hire him away from you and put him in charge of customer relations. Thank you.
Great company to work with
Nicholas - Cincinnati, OH
I found this company to be very responsive with a quick turn around and really good at communication. Terry Sebastian was always on time, professional, courteous and efficient. Roxy was also great to deal with. Unfortunately my dishwasher failed again the day after Terry's last visit but Whirlpool is replacing the unit. Nonetheless my experience with A ro Z was a good one. Thanks!
Great service
Andrea - Cincinnati, OH
Our experience with A to Z was great. I received a call to let me know our service provider was on his way. He was timely, courteous and explained & fixed the issue with our freezer. It was the easiest part of my day, how often can you say that about a service appointment!
Persistance to Do It Right / Reasonable Cost
Bruce - Cincinnati, OH
Great service on time and took care of what needed to be done
Debra - Cincinnati, OH
Did a great job great service and took care of all my needs and questions
On time and friendly
Dan - Cincinnati, OH
Excellent service, caring and friendly
Bruce - Cincinnati, OH
Polite , & very well experienced. Wonderful
Janice - Cincinnati, OH
Arthur knows his stuff & He showed he cared . While he came to take care of one problem he noticed another & he handled that for me also. If I ever need your services again I will request Arthur. Thank you
Excellent customer service
Gina - Cincinnati, OH
Mark was pleasant and explained what he was doing
Great and prompt service
William - Cincinnati, OH
Terry did a great job and also guided us to get the service covered under warranty. He stayed with the service and even came back to make sure all was well and made some minor changes so all was well.
prompt, and went the extra mile to alleviate the problem
Randall - Cincinnati, OH
Survey
Scott - Cincinnati, OH
Starr the man
Steve - Cincinnati, OH
Mark did a great job
Excellent
Anne - Cincinnati, OH
Awesome service
Nathalie - Cincinnati, OH
Charles was very nice and very helpful. As someone who knows almost nothing about appliances, he did a wonderful job explaining to me what was wrong and what he needed to do to fix it. Would absolutely use this service again if needed!
Arthur was very efficient, he listened to what the problems were and went right to work on the dryer, he quickly found the issue and took action to fi
Dennis - Cincinnati, OH
Arthur showed more concern for my problem than the previous technician ( Jon ).
Mrs.
Emily - Cincinnati, OH
Great service
Shannon - Cincinnati, OH
Great, timely service
Ric - Cincinnati, OH
tech was friendly, knowledgeable & right on time!
Pleasant, informative, thorough.
Robert - Cincinnati, OH
Great Service
Susan - Cincinnati, OH
No problems and very happy with the overall experience of having oven repaired. Also, great communication and accurate arrival times.
Leslie
Leslie - Cincinnati, OH
Excellent customer service. Technician was knowledgeable and courteous
Great Service
Cheryl - Cincinnati, OH
Replacement of rotted refrigerator door seal.
Nancy - Cincinnati, OH
Service was under warranty. The refrigerator seal was gotten nearby, it was replaced and he was on his way. Great service. He seemed like a genuinely nice guy.
great service!
Ariana - Cincinnati, OH
Great experience from "A to Z"!
Kathy - Cincinnati, OH
The entire service experience was exceptional. I really appreciated the ability to track my technician's progress on email as well as his phone call giving me a heads up he was on his way during the time expected. Joel was professional and fortunately was able to diagnose and fix the problem we had with our Jenn-Air refrigerator. He had to dig a little to figure it out and did not give up. A very nice man to have in our home and we would DEFINITELY want to have him again if future needs arise.
Great Service!
Patrick - Cincinnati, OH
Arrived on time, very courteous! Fixed the washer in a short amount of time.
Prompt service.
Janet - Cincinnati, OH
My washer was repaired and 1 week later, the new parts malfunctioned. The replacement parts arrived early and the repeat repair was completed earlier than expected. Keeping my fingers crossed that the parts will last longer than a week! ***I cannot comment on cost / pricing of service below since the part and service were under warranty.
Professional Service Company
Albert - Cincinnati, OH
I have had A-Z our 4 times in 2 months due to a lemon dishwasher. They were always prompt, courteous, and knowledgeable. Thanks
Great Service!
Cynthia - Cincinnati, OH
The tech was extremely informative and pleasant!!
Great service
Adam - Cincinnati, OH
Very helpful & knowledgeable technician.
Response from A to Z Appliance Service:
Thank you
Great service
Maurice - Cincinnati, OH
Service was great
Response from A to Z Appliance Service:
Thank you very much for the review.
Great Customer Service!
Obonganam - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you
Washer is not what they say
Larry - Cincinnati, OH
Problem is with Home Depot and the product they sold us does not work for our needs and they will not stand behind it
Response from A to Z Appliance Service:
Thank you for the review and sorry the washer is not what you thought you were getting. Hopefully that gets resolved, but thank you for using our service.
Good service
Pat - Cincinnati, OH
Mark was very professional and polite. He replaced a part, but said that might not address the problem, so he also noted the number of another part that may be needed. The problem was not fixed, so we made a phone call and the new part has been ordered. I would definitely recommend Mark.
Response from A to Z Appliance Service:
Mark does a good job for us. Thank you for taking the time to leave this review of his work
Outstanding Seevice
Michael - Cincinnati, OH
Arthur was very professional, polite, prompt and prepared!
Response from A to Z Appliance Service:
Thank you. Arthur does appreciate it when his customers take the time to leave a review. We appreciate it as well
Mr.
Eric - Cincinnati, OH
They came to my house on time and fixed my dryer in less than an hour.
Response from A to Z Appliance Service:
Thank you for the review. We appreciate it.
Great Service
Peter - Cincinnati, OH
Arthur H.
MICROWAVE WHIRLPOOL WMH31017AW-1 On arrival removed microwave from cabinet. Removed cover Removed magnetron and installed a new magnetron. Re installed microwave Test ran unit and it heated for a test cycled . Then on the second test Run it made a loud popping noise and quit heating again . Replacing all HV parts American Home Shield ; ordrng 1 MW-TOOL (LIFT) and 1 W10836753 (transformr) and 1 W10850446 (capactr-mg) and 1 W11256462 (HV DIODE)
Arthur H.
ICEMAKER KITCHENAID KUIX505ESS1 On arrival customer says ice maker not making ice . Confirmed complaint Called tech line spoke with Bruce gave him information about special Project. He was able to indentify problem with unit . Went into diagnostics Found condenser fan motor not working. Special project says replace Fan motor and water valve Took one picture of model and serial Customer has authorization number for repair Rescheduled for July 12 ; ordrng 1 W1014096 (CONDENSER FAN MOTOR) and 1 W10897719 (valve) and 1 WP2188935 (blade-fan)
Arthur H.
WASHER WHIRLPOOL MVWC425BW1 On arrival customer says washer is stuck in sensing Mode . Checked for error codes and F2-E1 came up Stuck key code . Removed control and replaced with new control. Recalibrated the machine and ran auto test. Machine passed all testing. Started normal cycle to see if machine would start the wash cycle. Machine is ready for use.
Arthur H.
WASHER MAYTAG MVWB865GC0 On arrival unhooked water lines and drain line from washer . Removed the Gearbox . Installed the new gearbox . Hooked all lines back up . Installed A red wire tie on drain hose . Put a leak detector mat under washer . Took pictures of before and after of work area. Used floor protector And moving quilt for floor .
Arthur H.
RANGE - GAS JENNAIR JGS8860BDP17 On arrival customer says oven not lighting. Knob just spins . Confirmed Complaint. After inspection found oven igniter not lighting all the way . Knob is broke and missing insert . Customer needs new igniter and one new knob . Customer has American Home shield Took one picture of model and serial Rescheduled for July 12 to install ; ordrng 1 W10175695 (knob) and 1 WP12400035 (OVEN IGNITER )
Joel L.
DISHWASHER KITCHENAID KDTE254ESS "Pump as not running a full power. Water not surging correctly. Replaced pump and splash motor, leak checked unit, and also found rinse aid door not latching. Replaced dispenser. All operations. Are good now. ; used 1 W10861000 (DISPENSER) from stock"
Mark B.
REFRIGERATOR WHIRLPOOL WRF555SDHV01 "Customer complaint that fresh food door opens when other door is closed. Adjusted level and tested unit, operation normal."
Arthur H.
I-ENABLED DW MAYTAG MDB4949SHZ0 On arrival customer says dishwasher is leaking out the front . Leveled Dishwasher legs in the front . Adjusted the door seal and ran a diagnostics Test cycle . No leaks on departure. Took one picture of model and serial and one of receipt
Terry S.
REFRIGERATOR KITCHENAID KBFS20EVMS11 Checked the refrigerator and found a leak at the evaporator .; ordrng 1 W10317014 (evaporator)
Mark B.
DISHWASHER WHIRLPOOL GU2500XTPB7 "Replaced accumulator and chopper, tested unit, unit is running as intended, all checks ok."
Terry S.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Replace motor and pulley and no problems replaced electron it controls for lights and also the light module light still not working contact Apple tech-support will call tech-support recommended replacing all the lights; ordrng 1 W11205083 (module)
Arthur H.
LAUNDRY MAYTAG MVWB865GW0 On arrival customer says washer sounds like airplane when in spin cycle Confirmed complaint. Went to diagnostics and checked for error codes F2-E1 button stuck on . Customer needs one new console and one new Drum assembly.DAP has in stock Rescheduled for Friday July 12 to install Took one picture of model and serial and one of receipt ; ordrng 1 W10752189 (screw) and 1 W10811956 (drum assy) and 1 W11135391 (CONSOLE )
Charles S.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Wpw10709163 glass. Installed part and all ckd ok. All ckd,ok . Power is good and unit operates as,designed."
Arthur H.
"M/W OTR, PURCHA" KITCHENAID KMHS120ESS7 On arrival unplugged the microwave. Removed panel And control board. Disassembled the panel . Reassembled the panel with new control board. Light under microwave is now working on low medium and high . All light operations are now working properly
Arthur H.
WASHER MAYTAG MVWX655DW1 On arrival customer says washer stuck on rinse cycle. Confirmed complaint. Went to diagnostics and checked for error codes none found . Removed The control and replaced with new control. Recalibrated Control to Machine . Ran auto test and machine passed . Cold and hot water good Drain pump good and agitation slow and fast good Spin cycle slow and fast Good . All operations are now working properly.Took one picture of model and serial Took one picture of washer in dark basement
Arthur H.
REFRIGERATOR MAYTAG MRT118FFFH On arrival customer says ice maker in refrigerator is not working properly. Confirmed complaint. Went to CAP on Gilbert AVE to secure ice maker . Installed the new ice maker and unit now cycling correctly.Took one picture of model and serial and one of receipt Ask customer to fill out the survey when they arrive she agreed
Charles S.
DISHWASHER MAYTAG MDB8969SDM0 Knocked on door and cx advised they cancelled appt this morning. Documented and left residence.
Arthur H.
HARMONY 33" FDBM KITCHENAID KRFF302ESS01 On arrival customer says ice maker won’t shut off. Confirmed complaint After inspection found shut off arm bent and not clicking inside motor . Replaced unit with new one and filled and cycled. Double checked arm To make sure it’s in correct position and is clicking on and off . Customer under our service call and part warranty
Terry S.
REFRIGERATOR KITCHEN AID KFIS29BBMS03 "Checked the refrigerator and found in test 4-5unit evaporator did not defrost, unit has bad 3 way valve bleeding over.; ordrng 1 WPW10443217 (valve)"
Charles S.
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 Cx couldn’t get filter out. Power to unit is good. And nomleaks. Operation of unit is good and operates as designed. Removed and installed new filter for cx. Advised cx that filters are snug fit and everything checks ok.
Terry S.
BTM FRENCH DOOR- WHIRLPOOL WRX988SIBE00 7725282231AndrewChecked unit over found refrigerator evaporator drain clogged cleared drain contact whirlpool to confirm no issuesPlease contact whirlpool and get SR number for every visit.
Terry S.
BELLA KITCHENAID KRFC604FSS00 Defrosted refrigerator evaporator replaced refrigerator evaporator cover in the main unit checked OK
Terry S.
XXL FRENCH DOOR WHIRLPOOL KFIS29PBMS00 Replaced evaporator leak checked unit locate any other leaks rechargeable 5.5 ounces are 134 A
Arthur H.
DISHWASHER KITCHENAID KUDS35FXBL5 On arrival removed the dishwasher door cover . Removed electronic control. Replaced with new control. Then removed the control panel. Replaced With new control panel . Ran diagnostics test to test operating functions. Dish washer is now ready for use . Customer prepaid for parts .
Arthur H.
WASHER MAYTAG MVWB725BW0 On arrival customer says washer making clunking noise when washing . Confirmed complaint. Went to diagnostics and ran test for error codes . No error codes displayed . Machine is working just fine but makes noise . Gave customer Quote for repair s follows W10381078 tub&shaft assembly W10222008 pump filter.
Arthur H.
"M/W OTR, PURCHA" WHIRLPOOL WMH32519HZ1 On arrival customer helped in getting microwave off wall . Removed the Cabinet and then removed the magnetron. Installed the new magnetron. Reassembled the cabinet and reinstalled the microwave back on wall . Test ran unit with cup of water . Unit now heating.
Arthur H.
WASHER MAYTAG MVWC425BW1 On arrival customer says knob for control came off . Put knob back on.Found vacuum tube almost off port used one wire tie to secure vacuum tube to control Ran calibration cycle . Then ran auto test cycle Found hot water valve shut off . Ran auto test and washer passed all testing.Then ran manual test and let washer fill up . Pumped the water out and washer is working as designed. Cold and hot water. OK Agitation slow and fast OK Spin cycle slow and fast OK Washer checks out ready for use . ; used 1 WP8567668 (WIRE TIE) from stock
Arthur H.
FREEZER WHIRLPOOL WRF555SDHW00 On arrival customer says ice maker doesn’t make enough ice on recommended setting . On recommended setting things are too warm . When set to a cooler setting food freezes. Went to diagnostics and checked all Cooling tests. All fans are working damper is working. All thermistors Check good . Called tech line spoke with Chris and he said to tell customer That this refrigerator will freeze anything put on top shelf by the ice room . That what ever temp the freezer is set on is what comes out at damper . Air needs to circulate inside refrigerator. Unit is packed full see picture. Used one spacer on refrigerator door switch to aid in closing switch for ice maker . Gave customer the phone number for customer care 1-800 -253-1301; used 1 W10221048 (
Charles S.
LAUNDRY MAYTAG MHW5500FW1 Cx concerned about water on bellow and smell of stag net water. Unit does have stag net water smell. Cx is using cleaning tablets. Explained that water will sit inside bellow and unit can start to smell if door isn’t left open. Advised cx to keep using cleaning tablets when should be and to leave door open so unit can vent. Unit ran fine in diagnostics. And drains fine. Cx advised keeps telling Best Buy about issues and they just keep sending out techs. Unit does run fine but unit does have a bad smell and cx expressed they shouldn’t have to deal with unit that smells just because that’s how it may or may not not be designed. Advised cx with any complaints to call whirlpool cx care. Complaints as far as visitors can smell bad smell as they. Walk into door. Cx explained its a constant issue and doesn’t feel as if treated fairly as far as being a cx and having to deal with this situation. Cx asked to pls send all documentation to whirlpool. Cx just reLly frustr
Arthur H.
WASHER WHIRLPOOL MVWC565FW1 On arrival customer says washer not working . Lid latch is broke . Confirmed complaint. Replaced lid latch for customer. Recalibrated Washer . Then ran Auto test . Machine is now working properly. Used one lid latch from truck stock ; used 1 W11307244 (LATCH) from stock
Charles S.
LAUNDRY MAYTAG MVWC565FW0 W10512161 tubW10528947 drive hubW10721967 pulleyW10752187 screwW10752719 basketW11026785 motorW11035751 gearcaseW11161960 agitatorWp8533928 screwWp8533953 screw (8)Wpw10006384 beltWpw10215093 filterInstalled all parts listed and operation checked ok. Power good and no leaks. Tested unit in diagnostics and no error codes. Reset and calibrated control and tested ok. All ckd ok.
Terry S.
N/A N/A JTB2488AEW "Replaced the defrost heater, defrosted the freezer unit checked okay."
Terry S.
REFRIGERATOR WHIRLPOOL KRFF707ESS01 checked the refrigerator and found refrigerator evaporator frozen again. Called into whirlpool tech support and documented unit is non repairable.Dustin7724663943
Terry S.
REFRIGERATOR KITCHENAID KSRG25FKSS16 Checked unit over found burnt spot on in middle board unit needs in mirror/receiver board replaced; ordrng 1 W10757851 (optic bd set ref)
Arthur H.
DRYER MAYTAG MGDE500VW2 On arrival customer says her dryer motor has a ten year warranty on it. Called partner team to confirm warranty coverage. Partner team says the dryer had only a one year warranty on it . Customer says Maytag told her the motor is covered . Place of purchase Lee & Jacks told her that motor has 10 year warranty Called partner team Called customer service Both say motor is not covered Customer not happy and cancelled service .Refused to pay service call fee
Charles S.
OVEN JENNAIR SVD48600W WP71002310 switch membrane , WP12990527 screw , 2 WP71001799clock . Unit control glitches and no buttons working. Draft not working as well. Power good to unit. No functions working at controls. Calling cx for decision on repair.
Charles S.
LAUNDRY MAYTAG MVWB765FW3 "W11134159 gearcaseW10811957 basketW10512161 tubW11089264 filterWP90767 screwW11161960 agitatorW10909670 hubW11032711 nutW10752187 screwW10859955 cord Power good and unit not washing as should. No leaks. But unit sparkles when plugged in and basket is loose on shaft. Gearcase appears bad as well. Unit tub and basket seized together. Ordering parts for repair. Cx highly,upset,this unit isn’t getting replaced. Upset with whirlpool and fact that it’s a lemon per cx. Advised cx i would document and submit for repair. But told cx to additionally call whirlpool with any problems related to unit no function and wanting replacement. ; ordrng 1 W10512161 (tub asm) and 1 W10752187 (screw) and 1 W10811957 (spin basket) and 1 W10859955 (power cord) and 1 W10909670 (nut-spaner) and 1 W11032711 (washer) and 1 W11089264 (filter) and 1 W11134159 (gearcase) and 1 W11161960 (agitator) and 1 WP90767 (screw)"
Arthur H.
LAUNDRY MAYTAG MVWC565FW1 On arrival customer says washer won’t spin . Confirmed complaint Went to diagnostics and checked for error codes . F7-E6 motor fault . Got under washer checking plugs found actuator arm not in clutch loop . See picture. Removed actuator and installed correctly. Washer now Agitating and spinning properly. Ran manual test washer passed all testing.
Charles S.
RANGE KITCHENAID KSDB900ESS0 W10909684 displayW10913685 panel controlInstalled parts and all ckd ok. Operation is as designed. Power good and operates as should.
Arthur H.
REFRIGERATOR WHIRLPOOL WRT311FZDB00 On arrival plugged refrigerator up to outlet . Compressor came on and clicked Back out . Removed compressor and installed the new compressor and Evaporator pulled vacuum to -30 psi and checked for leaks . Recharged with 5.0oz of 134a . Plugged refrigerator back up and compressor clicked back Out . Removed cold control in refrigerator section and plugged back up And control board is clicking out before compressor. Need a control board And cold control.Rescheduled for July 9 to install ; ordrng 1 W10866230 (thermostat) and 1 WPW10352689 (cntrl-elec)
Charles S.
KITCHEN KITCHENAID KDTM354ESS1 W10703867:heater. Installed and operation is as designed. All ckd ok. Power good and no leaks. All is as designed.
Arthur H.
DRYER WHIRLPOOL WED4815EW On arrival customer says dryer not heating . Confirmed complaint Checked voltage to dryer . Voltage is good . Removed back and found High limit thermostat open . Replaced with cut-off kit . Tested dryer Unit now heating . Took one picture of model and serial Took one picture of the work area ; used 1 279816 (CUTOFF) from stock
Terry S.
COOKTOP WHIRLPOOL JED8430BDB18 "Replaced rear right switch, supplied by Whirlpool. Tested operation unit checked okay."
Terry S.
BELLA KITCHENAID KRFC604FSS00 Checked unit over found fridge raider evaporator froze up needs repaired for the service; ordrng 1 W10889360 (cover-evap) and 1 W11333076 (CONTROL )
Arthur H.
MICROWAVE WHIRLPOOL WMH31017AW-1 On arrival customer says microwave not heating . Confirmed complaint. Tested control panel all buttons are working. Microwave operates just Not heating. Customer needs one new magnetron.Rescheduled for July 5 to install Took one picture of model and serial American home shield ; ordrng 1 MW-TOOL (LIFT ) and 1 W10754290 (MAG)
Terry S.
SXS 22' RAM WHIRLPOOL WRS321SDHZ02 Checked unit over found a fuse are making grinding noise unit needs diffuser replaced; ordrng 1 W11317276 (diffuser)
Charles S.
RANGE WHIRLPOOL WGG745S0FS02 W10718180 burner valve installed . All ckd ok. No leaks and power is good. Operates as designed.
Terry S.
REFRIGERATOR WHIRLPOOL KRSC503ESS01 Checked unit over and found evaporator frozen over again defrosted evaporator Silvermist her to the refrigerant line with her tech-support replaced fan cover seal to cabinet with our TV per tech support unit checked OK
Terry S.
BELLA KITCHENAID KRFC704FPS01 "Replaced left refrigerator door freezer door seal, unit checked okay f"
Terry S.
DISHWASHER IKEA IUD8500BX1 Replaced outer tub assembly screen lower spray arm instruct customer to run let me shine through unit to clear up mineral deposits cycled unit no leaks detected unit checked OK
Arthur H.
"M/W OTR, PURCHA" KITCHENAID KMHS120ESS7 On arrival customer says microwave hood light won’t turn off . Confirmed Complaint. Unplugged unit and let sit for a few minutes. Plugged back up Light still not shutting off. Removed control panel and checked all wire connections. All were plugged up correctly. No loose connections. Control board is not working correctly. Customer needs one new control Panel and control board . Took one picture of model and serial and one of receipt ; ordrng 1 W10848076 (panl-cntrl) and 1 W11182110 (CONTROL BOARD )
Arthur H.
DRYER WHIRLPOOL WED49STBW On arrival removed venting and back of dryer . Checked blower wheel For lint build up on blades . Replaced the high limit cut- off . Checked Venting with test kit . Dryer pulled card from hanger with vent on and with vent off . Venting appears to be OK . Removed door seal and replaced With new door seal . Tested dryer . Dryer heating and running as designed.Lowe’s Service contract ; used 1 279816 (CUTOFF) from stock
Mark B.
WASHER MAYTAG MVWX655DW0 "Customer complaint of unit not spinning. Replaced failed spin basket. Recalibrated unit, Tested unit, operation normal.."
Terry S.
ICEMAKER KITCHENAID KUIC18NNZS0 "Check unit or found unit plate green, gave customer estimate to replace the parts below :W10863947 tube. W11033204 tube.
Charles S.
WASHER MAYTAG MVWC565FW1 W10721967 camW10811957 basketW11035751 gearcaseW11026785 motorW10528947 hubWP8533953screw (6) Motor whining. And gearcase seal bad. Also basket bearing bad. Ordering parts for repair. Power good and unit needs following parts for repair. ; ordrng 1 W10528947 (drive hub kit) and 1 W10721967 (drive pulley) and 1 W10811957 (spin basket) and 1 W11026785 (motor-drve) and 1 W11035751 (gearcase) and 6 WP8533953 (screw)s
Arthur H.
MICROWAVE WHIRLPOOL WOC75EC0HS01 On arrival removed screws from side of ovens and trim pieces. Pulled ovens out from wall about 6 inches and removed the display panel. Installed The new panel and reassembled the trim pieces and tested new display. Display screen is now working. You can scroll and make selections
Arthur H.
REFRIGERATOR WHIRLPOOL WRT511SZDW00 On arrival customer says water filling ice cube bin and freezing. Confirmed Complaint.Removed the ice maker found unit was installed with fill tube Outside of fill bucket . Reinstalled the ice maker with fill tube in the fill bucket . Cycled and filled ice maker . Water now filling the ice cube tray Instead of the ice cube bucket .Took one picture of model and serial Refrigerator came from Ferguson
Arthur H.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 On arrival removed the inverter box and replaced with new one . Removed the condenser fan motor and blade . Replaced with new Motor and blade . Refrigerator now operating properly. Ice maker working properly also .
Charles S.
LAUNDRY MAYTAG MVWB765FW3 W10810403 lid lock assyW11195970 controlTested unit. Power good. No leaks. No error codes in diagnostics. Unit fills fine and washes fine. Drains and spins fine too. Explained to cx now unit operates and senses throughout whole cycle. And typically these newer washers take a bit longer to complete full cycle than older ones did. All ckd ok. Also had to tighten tub nut. ; pckd up 1 W10817398 (clutch) and 1 W11195970 (cntrl-elec) and 1 W11195971 (stator)
Terry S.
"BOTTOM MOUNT, CA" KITCHENAID KRMF706ESS00 "Checked the refrigerator and found 12vdc input on the led board, 0 Vic output. Unit needs the board replaced.; ordrng 1 W10804160 (cntrl-elec)"
Charles S.
REFRIGERATOR WHIRLPOOL KBRA20ERWH Installed wpw10190965 icemaker. Old one was leaking in front causing block of ice in pan. Installed new ice maker and unit operates fine. All ckd ok. Power good and no leaks. Ckd ok. ; used 1 WPW10190965 (ICEMAKER) from stock
Arthur H.
LAUNDRY MAYTAG MVWB835DW4 On arrival customer says washer not getting cold water . Confirmed complaint. Went to diagnostics and checked for error codes. F5-E3 inlet Water temp . Replaced inlet water valve from truck stock . Ran diagnostics test to confirm repair . Washer now getting hot and cold water . Washer ready for use . Took one picture of model and serial and one of receipt Took one picture of red zip tie and of concrete basement floor Customer gave e-mail address for survey ; used 1 W11165546 (VALVE) from stock
Arthur H.
WASHER MAYTAG MVWC565FW1 On arrival unhooked the washer from water lines and drain line. Pulled the washer out and rested on its back .Removed the motor and replaced With new motor . Hooked water lines and drain line back up .Then Removed the electronic control. Installed the new electronic control and ran calibration Test . Then ran auto test and washer passed all testing . Ran normal cycle to see washer go thru a automatic cycle .Watched washer go thru wash and rinse before leaving machine . Washer now ready for use Electronic control defective Motor 10 yr warranty
Terry S.
50#IM 15" FS KITCHENAID KUIC15POZP1 Replaced recirculation pump cycled unit unit checked OK
Charles S.
DRYER WHIRLPOOL WETLV27HW1 W11367652 controlInstalled and could not get to turn on. Found breaker on. Turned off then on again. Nothing. Stack unit. Can not get behind unit to see if even plugged in. Found unit not plugged in. Stacked unit. Can’t move to plug in. Builder must get unit plugged in and all will ck ok.
Arthur H.
WASHER WHIRLPOOL MVWC425BW1 On arrival customer says washer pauses for long periods of time . Went to diagnostics and checked for error codes. F7-E5 shifter . Checked shifter out And found part coated with oil. Cleaned part up the best I could and reinstalled. Calibrated machine and ran auto test . Checked for error code After test and it didn’t come back . Machine now ready to use .
Charles S.
KITCHEN WHIRLPOOL WETLV27HW1 W11222849 valve. Installed and ckd ok.
Charles S.
REFRIGERATOR WHIRLPOOL WRT311FZDB00 No warranty after calling wpl and calling office. Left residence
Charles S.
WASHER WHIRLPOOL CAE2743BQ0 "Cx complaint was unit was not turning on. Power to unit is good. No leaks. Ran diagnostics and unit checked ok. Operation is good, recalibrated control . Tested unit and all ckd ok."
Arthur H.
DRYER WHIRLPOOL n/a On arrival customer says he fixed the dryer with help from Maytag on the phone . He said he told them on the phone that the dryer was working . Call is cancelled .
Terry S.
OVEN KITCHENAID KEMS309BSP01 checked operation units operating properly.Dustin7724909170
Arthur H.
WASHER MAYTAG MVWB865GC0 On arrival customer says she has recorded the squeaking noise her washer Is making . Confirmed complaint. Removed agitator and tub nut . Spun Inner tub and noise is under inner tub . Customer needs one new gear case .Took one picture of model and serial and one of receipt Rescheduled for July 5 to install.; ordrng 1 W10752189 (screw) and 1 W10811956 (drum assy)
Arthur H.
WASHER WHIRLPOOL WTW4816FW2 On arrival customer says washer not getting hot water . Confirmed complaint Replaced the inlet water valve . Tested valve . Hot and cold water now coming into machine . Recalibrated Washer and Explained the use and care Guide to customer Took one picture of model and serial and one of receipt ; used 1 W11210459 (VALVE) from stock
Mark B.
REFRIG WHIRLPOOL KBLS36FKX01 "Replaced ice maker arm, all checks ok."
Terry S.
XXL FRENCH DOOR WHIRLPOOL KFIS29PBMS00 Replaced compressor and found freezer evaporator leak in unit had previously had a UV dryer installed found dying in freezer evaporator; ordrng 1 WPW10608485 (evaporator)
Terry S.
REFRIGERATOR KITCHENAID KRFF507ESS01 Per whirlpool tech-support they recommend changing the three-way valve; ordrng 1 W11094466 (valve)
Terry S.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Checked unit over and found refrigerator interior lights dim lit also Mullion rail spring broken and groaning noise out of the auger motor; ordrng 1 W10822606 (motor) and 1 W10830288 (cntrl-elec) and 1 W11025614 (rail-mulln) and 1 W11239944 (module)
Arthur H.
REFRIGERATOR KITCHENAID KRMF706ESS01 On arrival customer says refrigerator not cooling . Confirmed complaint. After inspection found fresh food evaporator froze over . Then noticed The left door doesn’t have a mullion on it . The user interface has PO on the screen . Tried to get the UI to turn compressor off and it won’t take any selections.Tried to get into diagnostics and the UI won’t let me in . This refrigerator is dangerous it has spoiled meat in it and blood and juice laying All in the trays and crispers . Bugs flying around in side it . Told customer to Unplug refrigerator and clean it out before return visit Wayne has authorization for parts Waiving Service call fee Charging customer teir 1 labor . Return on July 3 to install ; ordrng 1 W10752974 (rail-mulln) and 1 W10769076 (cntrl-elec) and 1 W11087438 (motor-evap) and 1 WPW11330971 (CONTROL ) and 1 WPW10624574 (cntrl-elec) and 1 WPW10675033 (cntrl-elec)
Arthur H.
DISHWASHER WHIRLPOOL GU2275XTVYO On arrival customer says dishwasher is dead won’t power up . Confirmed Complaint. Removed door cover and checked for power at control. No Power found . Cycled switch on the wall that controls the dishwasher. Power is back to control. Dishwasher now powering up . Ran diagnostics Cycle and dishwasher is OK to use . Switch on the wall needs to be replaced .Took one picture of model and serial Took three pictures of the work area
Terry S.
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Replaced right refrigerator door and icemaker line checked unit checked OK
Arthur H.
REFRIGERATOR WHIRLPOOL WRV986FDEM00 On arrival customer says refrigerator will not start. No cooling . Confirmed complaint. Checked voltage To inverter 118.8 volts to inverter. We have 3 volts Coming out of inverter to compressor. Inverter is bad . The user interface is bad also will not turn compressor On or off with the no cooling buttons . Customer needs One inverter and one User interface Took one picture of model and serial Took one picture of the receipt Rescheduled for July 3 to install ; ordrng 1 W11036562 (cntrl-elec) and 1 WP11087200 (INVERTER)
Charles S.
KITCHEN KITCHENAID KDTM354ESS1 W10703867 heaterUnit power is good. Operates fine. Issue is heater is burnt. Needs replaced. Fills fine and washes and drain fine. Ordering part for repair. ; ordrng 1 W10703867 (heater)
Arthur H.
WASHER WHIRLPOOL MVWC565FW1 On arrival customer says lid lock clicks a few times and washer won’t spin .Confirmed complaint. Went to diagnostics and ran error code test. F5-E2 error came up lid lock . Replaced lid lock and ran auto test and machine Passed. Washer now ready for use . Customer said his Son broke the lid lock So he is paying for this repair today . Took one picture of model and serial Washer in basement on concrete floor ; used 1 W11307244 (LATCH) from stock
Arthur H.
REFRIGERATOR KITCHENAID KRFC300ESS01 On arrival customer says refrigerator has moisture on bottom of refrigerator Doors . Confirmed complaint. Checked doors and gaskets and both Check out good . Went to diagnostics and went to test 201 and turn humidity Control on to 100% . Used a dollar bill and closed the door on it and pulled On it to see how tight the doors are shutting . Doors are closing good. Moderate pressure to pull bill out . Doesn’t pull out easy.Customer ask to lock refrigerator down so it can’t roll . Adjusted the leveling Legs to lock refrigerator in place. Took one picture of model and serial Took two pictures of work area
Charles S.
REFRIGERATOR WHIRLPOOL WRT318FMDMQ2 "Door not closing Power to unit is fine, unit operates and designed. Found hinge screw between doors not in all the way and causing door to rock side to side when opening and closing. Tightened screw and unit ckd ok. Door opens and closes as should."
Charles S.
REFRIGERATOR WHIRLPOOL WRB322DMBW00 Arm to ice. Maker came out. Reseated ice maker arm in unit and checked ok. Power good and unit operates as designed. All ckd ok.
Arthur H.
WASHER MAYTAG MVWC565FW0 On arrival customer says washer won’t spin . Confirmed complaint Found inner basket not spinning but gear case is . Customer needs A drive block hub and retainer. Rescheduled for July 2 to install ; ordrng 1 W10396887 (hub) and 1 W10402178 (retainer)
Terry S.
SXS 22' RAM WHIRLPOOL WRS322FDAM04 "Checked the refrigerator and found the refrigerator door seal not sealing properly, heated with a heat gun and reformed the seal unit checked okay."
Arthur H.
REFRIGERATOR WHIRLPOOL SZI20MW On arrival customer says ice maker won’t shut off. Confirmed complaint. Customer is missing shut off lever . Needs new ice maker . Called CAP they have in stock Rescheduled for July 3 pm ; ordrng 1 D7824706Q (ice maker)
Terry S.
COOKTOP WHIRLPOOL JED8430BDB18 "Checked the cooktop and found the switch for the right rear burner shorted, needs the switch replaced.; schdld next appmnt for 7/2 TUE !"
Terry S.
BELLA WHIRLPOOL KRFC604FSS01 "Checked the refrigerator and found the icemaker motor not turning, unit needs the ice maker replaced.; ordrng 1 W11099789 (icemaker)"
Terry S.
DISHWASHER KITCHENAID KDTM354DSS5 Checked the dishwasher and found no power at the junction bot under the dishwasher. Referred the customer to an electrician.
Joel L.
REFRIG KITCHENAID KRFC300EBS00 Door has some scratches from when the unit was a new customer originally was trying to use a touchup pen to fix issue but wants to see if she can have the door replaced. She is going to call and see if they will make an allowance even though the unit is outside the cosmetic warranty. All other operations and checks on unit are functioning properly and working normally. Customer will call if repair neededW10919641 left side door
Charles S.
DRYER MAYTAG MEDB765FW0 Cx complaint is towels not drying correctly on normal cycle. Usually typically under load or overload will not allow sensor to read correctly. Especially on towels or blankets and such. Advised cx of this use and advised time dry cycle will normally work best in situation. Tested unit for error codes and none present. Power to unit is good and cleaned sensor pads and all ckd ok.
Mark B.
DISHWASHER KITCHENAID KDFE104DSS4 "Customer complaint of unit not operating, confirmed complaint, tested incoming power, power is at 71.3 VAC, tested unit with test cord through wall outlet, unit is operating normally, all checks ok, customer to have electrician check incoming power."
Mark B.
DRYER WHIRLPOOL WED72HEDW0 "Customer complaint of unit not timing down correctly,checked error codes, found F4E3, tested unit, through diagnostic cycle, all functions are normal. Tested timed dry cycle, timer is advancing normally, all checks ok."
Mark B.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Customer complaint water under unit. Checked water supply line from house found pinhole leak in water supply line. Advised customer water supply line is not covered by unit warranty, customer to have plumber repair line."
Terry S.
REFRIGERATOR KITCHENAID KUDR204EPA00 Checked unit over found leak at the terminal area of the compressor compressor needs to be replaced; ordrng 1 8201787 (compressor)
Terry S.
N/A N/A n/a Check it over sound freezer evaporator frosted up put it defrost has power and a heating element know and dryer unit needs new defrost; ordrng 1 WP61002046 (heater- de)
Mark B.
LAUNDRY CROSLEY CAW42114GW1 "Customer complaint unit not filling correctly. Tested unit, through automatic test cycle, all functions are normal, tested normal wash cycle, unit filled with normal amount, unit is operating normally at this time, advised customer of proper detergent use, all checks ok."