Local Reviews
for Cincinnati, OH
Powered by Fluid LOCALGreat service
Sandra - Cincinnati, OH
Response from A to Z Appliance Service:
Thanks!
Great service and beyond courteous!
Melissa - Cincinnati, OH
Charles was timely and beyond nice. Took the time to actually talk to me vs at me. He’s a keeper.
Response from A to Z Appliance Service:
Thank you for taking the time to leave us a review, we love hearing from customers.
Steve was very nice and tried to glue my rubber seal in my dishwasher. It is glued but didn't remain flat when the door was closed. He will need to co
Ruth - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for the review, we will have a manger reach out to you.
Sue
Michael - Cincinnati, OH
Good service!
Response from A to Z Appliance Service:
Thank you
Wilma
Wilma - Cincinnati, OH
Great service. Great price-under warranty
Response from A to Z Appliance Service:
Thank you for the review!
Quick and clean service
Kelly - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you!
Wilma
Wilma - Cincinnati, OH
He was very nice, service was good. However, the problem was not resolved. No difference than it was and maybe a little worse. Loads are shutting off after just a few minutes, 3-5 minutes not drying. Loads are small and have to dry at least 2-3 times and sometimes still is damp.
Response from A to Z Appliance Service:
Thank you for the review, we apologize that the issue was not resolved in the first trip. It looks like our tech is scheduled to come back out and get this resolved for you.
Great service
Anita - Cincinnati, OH
Response from A to Z Appliance Service:
Thanks!
Extremely poor
Eron - Cincinnati, OH
First off did not wear a MASK both occasions of entering our home with elderly people. Assumed the issue rather fully assessing the problem. Did not fill washer machine with water to see where leaking came from. Had to wait two weeks for a part that wasn’t even apart of the problem. Paid unnecessary money for a problem that didn’t get fix.
Response from A to Z Appliance Service:
Thank you for taking the time to leave a review, Our technicians are required to wear a mask in the homes of all customers. We will have the tech manager talk with the technician regarding him not wearing a mask.
Great service
Anita - Cincinnati, OH
Scott is the best I only want him Very respectful and straight to the point .
Response from A to Z Appliance Service:
Thank you for the review!
Service person was great
James - Cincinnati, OH
Joel did all he could to take care of the problem. Very professional. But the problem is still not fixed. This was the 12th service call on this refrigerator for the basic same problem. The temperature is still above what is set and what it should be.
Response from A to Z Appliance Service:
Thank you for the review, we will have our tech manager look into this.
Bad directions from Maytag
Mary - Cincinnati, OH
The technician let the machine run and it did. Scanned for codes of which there were none. Maytag's directions were terrible, your service was good. I just wish with the problem description I had given you we were told that add garments is part of the cycle and to just wait two minutes. This was a warranty service so the questions below are not relevant.
Response from A to Z Appliance Service:
Thank you for you review!
Joe
Joe - Cincinnati, OH
Great service
Response from A to Z Appliance Service:
Thank you!
Great Service!
Steve - Cincinnati, OH
Repair person was great 👍
Response from A to Z Appliance Service:
Thanks!
Great service
Andrew - Cincinnati, OH
Very friendly and knowledgeable. Great service!
Response from A to Z Appliance Service:
Thank you for the review.
Warranty Repair
Gayle - Cincinnati, OH
Good service made up for delay of part and issue with brand new range.
Response from A to Z Appliance Service:
Thank you for he review.
Mick
Robert - Cincinnati, OH
Our repair man couldn’t have been more helpful or professional.
Response from A to Z Appliance Service:
Thank you!
Charles Sipple Washing Machine Repair
Mary - Cincinnati, OH
Charles is knowledgeable, thorough and friendly - it’s a great combination and I would confidently recommend him to anyone!
Response from A to Z Appliance Service:
Thank you for the review!
Great
Darlene - Cincinnati, OH
He did a good job. Knew what was wrong and took care of the problem
Response from A to Z Appliance Service:
Thank you for the review.
Great service
Adam - Cincinnati, OH
Charles and A to Z have provided excellent service, really have appreciated the professionalism and consideration
Response from A to Z Appliance Service:
Thank you for the review!
Great service. A bit of a wait for parts
Joe - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for the review!
A to Z may have intentionally ripped me off.
William - Cincinnati, OH
My 15 year old oven was broken. A to Z had the model number and serial number at the time I made the appointment to repair the oven. A to Z should have told me up front that the parts were no longer available for my model, Instead I wasted $90 plus tax for a 8 minute diagnosis after which the technician told the broken part was unavailable and the oven could not be repaired. A to Z most likely knew ahead of time that they would not be able to repair my oven but instead decided it was worth it to them to make $90 for an 8 minute appointment. That seems a little bit dishonest to me and an inconvenient waste of my time and money.
Response from A to Z Appliance Service:
I understand your frustration with this situation and I do apologize. Unfortunately until our technicians evaluate what is wrong with the appliance we simply do not know what it might or might not need. I can guarantee you this was not done on purpose, our goal is to help our customers and get appliances fixed in a timely manner.
Great Service!
Kellie - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you!
High five
Shirley - Cincinnati, OH
It took four service calls before the refrigerator made noise. Scott heard the noise, ordered the parts, then fixed it. Thank you Scott
Response from A to Z Appliance Service:
Thank you for the review
A + Z= 100%
Ivan - Cincinnati, OH
service was great....Masks were worn so there was no problem or concerns about the installment....Very efficient....
Response from A to Z Appliance Service:
Thank you for the review.
Repaired the washer
Denise - Cincinnati, OH
Scott diagnosed the problem right away, so fixing the machine took no time at all. Very professional and courteous.
Response from A to Z Appliance Service:
Thank you for the review!
Poor
Kevin - Cincinnati, OH
Came out did nothing told me it would be over $500 to fix the lid on my washer and then charged me $100 for the service call. He was here for less that 5 min
Response from A to Z Appliance Service:
The problem description we were given could have been everything from a lid to a hinge to a spring to a missing screw. Never know for certain until we diagnose. We do apologize that the failed part was so expensive, but parts pricing is often left up to the manufacturer. If there is anything we can do to help, please let us know.
Amazing Appliance Mechanic
Denise - Cincinnati, OH
The service was very impressive along with the knowledge. So far, the issue seems to be fixed. I would definitely call this company again for a service call. The service technician was flexible with the time I needed the day the technician arrived. A real life human being calls you, to confirm the time of the appointment, he also called with a 25 minute window too say he was on his way. Excellent everything and I would only think to call this company again. Very professional.
very nice person
Sandra - Cincinnati, OH
Response from A to Z Appliance Service:
thank you!
Appliance Repair
Kenneth - Cincinnati, OH
Despite hearing bad news about my appliance, I appreciated the fact the the technician was honest. The cost to repair was too high. I was advised that I might want to consider replacing my washer.
Response from A to Z Appliance Service:
Thank you for your review.
Great Service
David - Cincinnati, OH
Technician was professional and fixed the issue quickly.
Response from A to Z Appliance Service:
Thanks.
Mrs.
Sonjia - Cincinnati, OH
Great service, friendly
Response from A to Z Appliance Service:
Thank you.
Good service!!
Judy - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you
Great!! Very thoughtful, neat and thorough!!
Ellen - Cincinnati, OH
Very impressed w/ Joel - would ask for him again!!
Response from A to Z Appliance Service:
Thank you for your review, we will let him know.
Heidi
Heidi - Cincinnati, OH
Response from A to Z Appliance Service:
Thanks
Great
Trudy - Cincinnati, OH
Scott did a great job
Response from A to Z Appliance Service:
Thank you for the review.
Great
Patrick - Cincinnati, OH
Response from A to Z Appliance Service:
Thanks
Excellent service, as usual
Kristen - Cincinnati, OH
We have used A to Z for service in the past and they have always been professional, courteous and reasonable. No different this time.
Excellent Service
Brenda - Cincinnati, OH
Our service person from A to Z was excellent and very personable. We will always request this company with our warranty company and will recommend them to anyone who needs a washer serviced. He even gave us pointers about how to avoid the problem again.
Response from A to Z Appliance Service:
Thank you so much!
Joel was excellent. We would definitely use AtoZ again.
Toni - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you so much!
Great service was very impressed with Anthony he went over and above for me.
Darlene - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you!
Great job
Tanya - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you!
Brenda
Brenda - Cincinnati, OH
Repair person ran diagnostic testing on my appliance however what the diagnostic pointed to as a problem the repairman reassured me was not the issue. A smell was the reason for my call to repair. Everything was checked but no issues per the repair person so he just documented the issue.
Great
"At - Cincinnati, OH
Great tech does a good job
Good service.
Cary - Cincinnati, OH
Very honest and straightforward. Very friendly. Knowledgeable
Great Service
Stephany - Cincinnati, OH
Great work and super quick
Nicole - Cincinnati, OH
absolutely great service
Wilma - Cincinnati, OH
If we have to have service again I would like to request Samuel. He was very patient with all our questions and did a superb check on our appliances.
Great
"At - Cincinnati, OH
Great he really knows his job
Was quicker than expected
Shana - Cincinnati, OH
Dryer repair
Ann - Cincinnati, OH
Unfortunately the dryer was unrepairable and will require us to get new appliances. Joel, was professional in explaining the issue and that the parts were no longer available.
Percy
Percy - Cincinnati, OH
Good job
Great Service!
Brett - Cincinnati, OH
Pricing was fair and the service was excellent.
Great job
Edward - Cincinnati, OH
Dishwasher
Amir - Cincinnati, OH
Awesom service
Response from A to Z Appliance Service:
Thank you for writing a review!
Dishwasher
Verna - Cincinnati, OH
The man sent didn’t care what was wrong with my dishwasher. It was perfectly clear he was getting paid to say no. He actually told me rust on the inside is cosmetic? Do you know what rust is? It’s when metal is exposed to heat and water. This is not cosmetic. This is a poorly made dishwasher that I paid extra for. I have never dealt with such an crooked company in my life. Stand by your products!
Response from A to Z Appliance Service:
We thank you for your feedback as we are always working to improve our customer's experience. We unfortunately do not have any sway in the decisions Whirlpool makes for their customer's appliances. Though we are not Whirlpool and we have no say over their decisions, we apologize for any inconvenience you experienced.
Very helpful, kind, willing, friendly
Alberta - Cincinnati, OH
Charles was very informative and so willing to wait while I cleaned area in washer.
Response from A to Z Appliance Service:
Thank you for writing a review!
Owner
Anthony - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you!
Washer service
Leslie - Cincinnati, OH
On time. Very helpful
Response from A to Z Appliance Service:
Thank you for giving us your feedback!
Great
Mike - Cincinnati, OH
Very professional, very helpful and excellent service. For all future needs I'm calling A to Z.
Response from A to Z Appliance Service:
Thank you for giving us your feedback!
Microwave
Ginger - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for writing a review!
Excellent service
Narong - Cincinnati, OH
Excellent for my problem with water filter in the refrigerator.
Great
Carolyn - Cincinnati, OH
Excellent service and answered all questions satisfactorily,
Service review
NSV - Cincinnati, OH
Joel was terrific, professional and very knowledgable. Although he could not fix my issue, I appreciate the suggestions he gave me on how to handle it moving forward. The only reason I didn’t give him/service all Excellent ratings was he turned 2 breakers off to work on the refrigerator. When he was finished, he only turned 1 of them back on. That left my second refrigerator without power until I realized it about 8 hours later that evening. Disappointed that they weren’t both turned back on and I lost some items that defrosted in my freezer.
Great
Peggie - Cincinnati, OH
Polite, efficient, nice ,fair. Thanks for timely service.
Response from A to Z Appliance Service:
Thank you for writing a review!
Great
Gisela - Cincinnati, OH
He knew immediately what the he Problem was. Very efficient, neat and very friendly.
Response from A to Z Appliance Service:
Thank you for writing a review for us!
Wonderful service
Hilary - Cincinnati, OH
Michael was awesome. Very kind and helpful. Thanks so much for fixing my dishwasher.
Terrific service
Dawn - Cincinnati, OH
What a great experience. Knowledgeable, fast and professional!
Whirlpool icemaker
Vashaun - Cincinnati, OH
Great Service
Yasmine - Cincinnati, OH
Happy with service and technician. Covered by Kitchen Aid Insurance
Paul - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for writing a review!
Very professional and courteous staff
Gloria - Cincinnati, OH
Timely service
Response from A to Z Appliance Service:
Thank you for writing a review!
Great Service
Randy - Cincinnati, OH
The tech was right on schedule and made the necessary repairs in quick order. 100% satisfied with AtoZ and Micheal. Their notification and tech tracking system is awesome!
Response from A to Z Appliance Service:
Thank you for writing a review! Michael is a vital part of our team.
Excellent service
Wes - Cincinnati, OH
Very professional and knowledgeable. We will see if the new part works after we start the dishwasher.
Response from A to Z Appliance Service:
Thank you for writing a review!
Service call
Darlene - Cincinnati, OH
Our service tech was both knowledgeable and courteous.
Response from A to Z Appliance Service:
Thank you for writing a review!
Great service
Shawn - Cincinnati, OH
Tech was great and very prompt with fixing the problem
Response from A to Z Appliance Service:
Thank you for giving us your feedback. If there was anything we could have done to bring you 5-star service, please feel free to reach out and let us know.
Outstanding service, very professional
Marjorie - Cincinnati, OH
Julia
Julie - Cincinnati, OH
Great service. Very informative
Response from A to Z Appliance Service:
Thank you for writing a review!
Tim
T - Cincinnati, OH
Terry was so nice and courteous. However the ice maker is not working. The mystery continues?!
Response from A to Z Appliance Service:
Thank you for writing a review. Someone will be reaching out to you soon regarding this issue.
Lindy
Lindy - Cincinnati, OH
Great service. Fixed issue.
Response from A to Z Appliance Service:
Thank you for writing a review!
Joel L.
OVEN KITCHENAID KFGD500ESS04 Auth - KTI7O00APL1Has intermittent cycling. Mechanical components are functioning unit stop cycling element in lower bake after unit reach his temp. Needs main control replaced for repair. Part is on back order rescheduling for repair; ordrng 1 W10877013 (CONTROL )
smcneil@atoz1.com
RANGE WHIRLPOOL WFG320M0BS3 Found that the trim on the right hand side around the outer glass was just kind of flapping ordering outer glass; ordrng 1 W11176456 (Front glass)
scott f.
DRYER MAYTAG MEDC215EW1 "Needs a drive motor and heat element thermal fuse was blown also...; ordrng 1 279827 (Motor) and 1 279838 (Heat element), used 1 Wp3392519 (Thermal fuse) from stock"
Charles S.
DRYER WHIRLPOOL WED9290FW0 F4E3F2E1Serial number M70401119W10919220 console Scall This is a billed cx. Unit has error code for stuck button on ui. Needs ui replaced for repair. Unit was turning on and off on its own. Gave cx quote and they want to repair. Cx is billed cx. ; ordrng 1 W10919220 (panel-cntl)
Joel L.
FRIDGE WHIRLPOOL WRSA71CIHZ00 "Auth Wtkustkapl2Replaced door and harness through door hinge. All operations are good. Leak checked unit, cus to observe."
Charles S.
CALORIC GAS SLID WHIRLPOOL JGS9900CDS02 "JTI1600WL1 service call only74011878 regulator .Power,good,and unit operates fine as heating part. But unit allows too much gas in while in use. Regulator needs to be replaced. Smell of gas goes away after few minutes but when kicking off and on and during use periodically strong smell is apparent. part today,Labor upon repair.Cx,paid part via cc; ordrng 1 74011878 (regulator)"
Charles S.
WASHER WHIRLPOOL WFW5620HW0 W11465532 dispenser assyUnit power is good. Leaking from dispenser area. Ordering new dispenser for repair. Unit otherwise operates and runs good. ; ordrng 1 W11465532 (DISPENCER)
Charles S.
RANGE WHIRLPOOL KSGG700ESS2 Power to unit is good. Unit has error code that came up. F3E0 main oven sensor open or shorted. Cleared error codes and started unit. Immediately came back error code. Can hear the relay snapping on control and blower fan runs consistently. Ordering part for repair. W10833885 sensorW11107275 cooling fan W11034208 control ; ordrng 1 W10833885 (sensor) and 1 W11034208 (cntrl-elec) and 1 W11107275 (fan-blwr)
Charles S.
REFRIGERATOR WHIRLPOOL WRS321SDHZ "Wpw10221048 spacer pad (2)Power good,and found unit condenser rattling against cabinet frame. Added pads and silenced sound. Adjusted and leveled,unit as well. All other operation is good and unit functions are good. Ckd ok. ; used 2 WPW10221048 (SPACER) from stock"
Charles S.
DISHWASHER WHIRLPOOL WDT730PAHZ0 W11085683 sump AssyUnit power is good. Unit is leaking from back of pump sump assy. Units needs whole assy. Failed gasket to sump assy leaking out. Ordering parts for repair. ; ordrng 1 W11085683 (pump&motor)
scott f.
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 Left side door handle loose ..tightened door handle..ice maker was stuck in off position..fixed arm advanced motor turned correctly and filled with water..working properly at this time...
Charles S.
REFRIGERATOR WHIRLPOOL WRF989SDAH01 "Power good. Unit freezer rails are loose causing door to drop and warm air to enter. Unit needs new rails. W10625067 rail,W10625068 rail, senior discountLabor, plus taxCx has decid3d to pay scall and think about repair. Cx paid"
Charles S.
LAUNDRY WHIRLPOOL WFW6620HC2 "W11204544 slideW11318830 tankW11321012 slide (2)Installed,parts listed. Power good and unit operates as designed. Allc,ck ok. No leaks and functions as designed too."
Charles S.
REFRIG WHIRLPOOL ED2KHAXVQ01 W10757851 opticWpw10190961 ice makerInstalled ice maker and optic. Power good and unit operates as designed. No leaks and unit functions as should. All ckd ok.
scott f.
RANGE WHIRLPOOL WFE505W0HW2 Heat element ohmed out correctly.LCX damaged....needs LCX...; ordrng 1 W11314393 (LCX)
Charles S.
"M/W OTR, PURCHA" WHIRLPOOL WMH31017HW3 "W10892389 controlPower good,and unit does stop mid,cycle. While testing control relay popped. Ordering part for repair. SEE STICKY NOTE PLS; ordrng 1 W10892389 (cntrl-elec)"
scott f.
REFRIGERATOR WHIRLPOOL WRF989SDAM02 "Replaced housing ..water line leaking now...; ordrng 1 WPW10674102 (Hose to filter), dspstn on spec-tagged invntry: 1 W11194438 HOUSING"
Joel L.
REFRIGERATOR KITCHENAID KRFF707ESS01 W10830278 power supply board Unit needs main control board. And power supply replace due to continuing issue. Rescheduling for repair. Jhorvath580@gmail.com; ordrng 1 W10830278 (POWER SUPPLY ) and 1 W10843055 (MAIN CONTROL 306.07)
Charles S.
REFRIGERATOR KITCHENAID KRSF505ESS00 Parts received were not the parts are given. But either way customer advised they had second opinion from another company and theyre going to go ahead and go with that company no service done left residence
Charles S.
RANGE MAYTAG MIR8890AS0 Wpw10349522 control boardPower good to unit. Unit has f6e1 error code. Element is good. Per service tech sheet when this error is arrived....control needs changed. Ordering control for repair. Trying to get control ASAP; ordrng 1 Wpw10349522 (cntrl-elec)
Charles S.
WASHER MAYTAG MVWB835DW4 "When calling cx the cx advised they want unit replaced. I advised cx I could authorize that but would document. Unit having hard time entering diagnostics. Once I got in unit gave F6E2 error code. Unit will need following parts for repair. W11170706 controlW11112656 console. Was Able to clear code and re-calibrate control. But after testing again followed by same error code. Ordering,parts for repair. ; ordrng 1 W11112656 (console) and 1 W11170706 (cntrl-elec)"
scott f.
WASHER MAYTAG MHW6630HC0 Put washer in correct position leveled washer .....
Charles S.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Wpw10341320 duel water valve installedWpw10238100 valveWpw10341320 valveW11098408 harnessUnit valve installed. Unit still not getting water to ice maker. Water to dispencer fine. Checked wiring and no connection in harness. Ordering wire harness for repair. ; ordrng 1 W11098408 (harns-wire) and 1 Wpw10238100 (valve-inlt) and 1 Wpw10341320 (valve-inlt)
scott f.
WASHER WHIRLPOOL NTW4700YQ1 Needs damper system replaced....to pay for labor on return visit 100.00; ordrng 1 W10780048 (Dampers)
scott f.
WASHER WHIRLPOOL WTW4816FW2 Water valve not closing all the way ..water dripping into tub........tub and outer tub no issues...; used 1 W11210459 (Valve) from stock
scott f.
WASHER MAYTAG MVWB835DW4 Finishing nails in pump..removed and test ran pump not working..
smcneil@atoz1.com
REFRIG WHIRLPOOL WRX988SIBE00 Called tech line back its been almost 2 months and still no signs of a leak it is going to be in the cabinet unrepairable SR#7728936423 spoke to JK from tech line
Joel L.
REFRIGERATOR WHIRLPOOL WRX986SIHZ02 Leveled right hand door and used permagum to reinforce seal so that doors locked uniform and shut. Adjusted temperature and confirmed proper cooling of unit.
Charles S.
KITCHEN WHIRLPOOL KRFF507HPS Power good. No leaks. Removed inner top panel and found water line not snapped into valve. Reseated and checked ok. Pulled unit out and found water line on floor. Believe possibly getting pinched when pushed back. Tapped to back wall and draws water fine. All ckd ok.
Charles S.
"M/W OTR, PURCHA" WHIRLPOOL WML55011HS3 "W10138793 fuseW11129648 controlW11133799 controlW11213317:thermW11213318:capW11244085 controlW11256462 diodeW11402082 magW11449274 lockWpw10531156: filterInstallled parts,listed. Power good. Unit operates as designed and heats fine. Removed unit from wall,and installed parts. Tested unit and then put back onto wall. Retested unit and all ckd ok. Operation is as designed. Called partner team for double laborPartner team rep...christyDouble labor coverage. Authorization # WTI3C00NL2Sr # 7729328124DOUBLE LABOR. WALL MOUNT MICROWAVE"
Charles S.
BELLA KITCHENAID KRFC704FPS03 "Please note that unit has previously had the following replaced by another WFCC authorized service provider- REPLACING COVER/THERMISTOR, CONTROL AND INTERFACE.XPART; ORDRNG 1 W11450890 (CONTROL) AND 1 W11330486 (INTERFACE) AND 1 W11395558 (COVER) AND 2 W10815965 (COVER)S|REPLACED CONTROLS, DEFROSTED AND REPLACED EVAP COVER ASY.w11450890 Food Freezing in Refrigeration Section - RefrigeratorPower good to unit. Compressor running and unit air is circulating. Frost pattern on freezer and fridge evaporators appear fine. Checking temps in unit sections. Freezer showing 0 to 1 degrees. Fridge holding steady at 37.2 After a few mins unit hit 36.3 degrees and remained that temp for over 20 mins. Took pics of inside fridge. Food placement is a suggestion for cx. Certain items in fridge may not benefit in certain areas. Freezer is almost packed full. Advised cx that too much in unit can restrict air flow and cause temp issues on items even though unit. Is cooling a
Charles S.
FREEZER WHIRLPOOL MSS25N4MKZ01 Picked up digital recorder from freezer. ; schdld next appmnt for 11/20 FRI !
Charles S.
WASHER MAYTAG MAH3000AWW Advised cx that unit is non repairable. Due to parts being not available. Parts are discontinued for unit. It needs bearings and shaft.
Joel L.
OVEN JENNAIR JES8750BAB "Found shorted wires at back of terminal. Replaced with terminal block kit, after repair, tested all burners. All checks are good now, reinstalled range ; used 1 279320 (TERM BLOCK 50.00) from stock"
Joel L.
WASHER WHIRLPOOL WTW4816FW2 "Ran unit through recalibration cycle and tested filling, washing and spinning draining of unit, all operations are good at this time, unit sounds are normal. Relieved unit to prevent vibration"
scott f.
KITCHEN WHIRLPOOL WDT750SAHB Replaced seal...
scott f.
DRYER WHIRLPOOL MEDB835DW4 Checked heat element and thermal cut off thermal fuse thermostat high limit all good..out let has 220 ..needs cntrl elec...; ordrng 1 W11133021 (Cntrl elec)
Joel L.
FRIDGE JENNAIR JCD2297KEY "Unit has shorted ice maker auger motor, will need motor replaced for repair. Rescheduling for install ; ordrng 1 WP67003226 (AUGER MOTOR 167.19)"
Charles S.
MICROWAVE WHIRLPOOL WMH31017HZ3 W11175577 membrane assy switchUnit power good. Unit buttons are not working. F2E1 error code. Touch pad failure. Ordering parts for repair. Calling partner team Rep... kavatha Said purchase they have unless verified from cx.7-15-2019Was previously here on June 11th 2020Part is covered by 1 yr manufacturer warrantyCx responsibility is scall,Cx paying scall with card.Owes balance of laborUpon repair. ; ordrng 1 W11175577 (panl-cntrl)
Charles S.
WASHER WHIRLPOOL WTW4816FW2 Cx was concerned about unit vibration. Found suspension rod out of place. Adjusted and fixed. Also explained how to use unit and different cycles. All ckd ok. Power good. No leaks. All ckd ok.
scott f.
DRYER WHIRLPOOL WED8000DW4 Pulled dryer apart found motor belt pully stripped....; ordrng 1 W11105178 (Motor) and 1 WP697772 (Blower wheel)
scott f.
FILT SS TT FID WHIRLPOOL WDT780SAEM2 Float switch open..found debris under float switch....test ran working properly at this time...
scott f.
RANGE KITCHENAID KSEG950ESS2 Replaced element..element working correctly now....
Charles S.
MICROWAVE WHIRLPOOL WMH31017HB4 "Cx advised previous job burned out. Replaced bulb with another bulb and same Wattage and it wouldnt go off. It would just stay on. Ordering parts for repair. W11252184 panel assyW10892389 controlW10210871 bulb lamp; ordrng 1 W10210871 (holder,lamp) and 1 W10892389 (cntrl-elec) and 1 W11252184 (panl-cntrl)"
Charles S.
FREEZER FRIGIDAIRE FFU17F5HWS compressor 279223700 Compressor running but very hot. Lines are forming ice off compressor. And unit never shuts down. Compressor line also very hot like compressor. Unit needs compressor. Compressor rattling as well. Cx decided to buy new. Cx paid scall
Joel L.
OVEN WHIRLPOOL WFG550S0HZ1 "Unit not receiving voltage to spark module and control not maintaining bake cycle, would need spark and main board for the repair, rescheduling for parts. ; ordrng 1 W11162730 (SPARK MODULE ) and 1 W11258611 (MAIN CONTROL )"
scott f.
WASHER WHIRLPOOL WFW5620HW0 Same issue as before..new cntrl elec missing a connection....connector broken on wire harness also...; ordrng 1 W11316252 (Harness upper) and 1 W10919942 (Harness lower) and 1 W11322903 (Cntrl elec)
smcneil@atoz1.com
BELLA KITCHENAID KRFC704FPS01 Replace ice maker checked everything out everything checks fine at this time
Charles S.
RANGE KITCHENAID KFDC558JIB00 Calling wpl tech lineRep....ScottExplained all issues. Now we are getting error code F8E1Blower fan low speed. Tech advised to change the blowers again. Now trying to get to second error code. Or see if theres a second error. No other isssuesSr#7728843502Order blower w11248652 (2)Called wpl to document. Ordering parts as told by techline. 2 call count. Need second tech as well. Unit is big and heavy.; ordrng 2 w11248652 (blower)s
scott f.
REFRIGERATOR KITCHENAID KRSC700HPS00 Replaced valve and drip pan...
Joel L.
LAUNDRY WHIRLPOOL WHD560CHW Found condenser line for heat pump compressor laying against inner wall creating vibration during running. Adjusted wine away from wall of dryer. Ran and tested for proper operation. All checks are good at this time. Customer to observe
scott f.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Replaced UI still. No response from UI....needs cntrl elec.?.; ordrng 1 W11293378 (Cntrl elec)
scott f.
REFRIGERATOR WHIRLPOOL WRS321SDHZ Called Mr Spiker said he wants to reschedule....; schdld next appmnt for 11/16 MON !
Charles S.
REFRIGERATOR KITCHENAID KRSC500ESS01 Lw10726007 freezer door. Installed door listed. All ckd ok. Operation is as designed and no leaks. Cx already pd scall. Door is covered with (KRO6WRODP1)Cx pd labor plus tax
scott f.
WASHER WHIRLPOOL WTW4816FW2 Replaced ctrl elec and actuator...test ran..working properly now....; used 1 W10913953 (Actuator) from stock
Charles S.
WASHER WHIRLPOOL WTW8000BW0 "Extended warranty isnt through whirlpool. Says American home shield on sb web. Calling wpl extended warranty to figure it out. I do know tho that the unit bearings are bad. And everything is seized up. Will need if there gonna be a repair a BasketTub shaft assyFilter coverScrew for filterStatorRotorRaps sensorBottom harness Rotor plate. Rotor dial plates,and screwsI spoke with whirlpool on the phone and they said she will need to contact American home shield. I relayed the message to the customer and left the residence. So once the ticket dispatch comes in from American home shield we can transfer the notes from this ticket to that one"
scott f.
LAUNDRY WHIRLPOOL MVWC465HW Needs splutch kit and shifter...; ordrng 1 W10721967 (Splotches kit) and 1 W10913953 (Shifter)
scott f.
WASHER MAYTAG MVWB765FW2 Replaced ctrl elec....called tech line lid lock needs replaced also....; ordrng 1 W10810403 (Lid lock)
Charles S.
FREEZER WHIRLPOOL MSS25N4MKZ01 103data reader installed. Advised cx we would be back in two days to collect and send back for results. ; schdld next appmnt for 11/18 WED !
scott f.
WASHER AMANA NTW4516FW3 Call canceled per home owner....
Charles S.
REFRIGERATOR KITCHENAID KRFF507HPS00 Unit dumped very little ice. Cubes are small as well. Power to unit is good. Unit will dump every so often. But not as should. Diagnostics unit runs fine. And draws water as well. Ui has been replaced but never control for this issue. Ordering control and valve for repair. W11224256 controlW11405309 uiWpw10341329 dual valve; ordrng 1 W11224256 (cntrl-elec) and 1 W11405309 (CONTROL) and 1 Wpw10341329 (water valve assy)
Charles S.
COOKTOP JENN-AIR JEC4430BB00 Wpw10491765 controlWpw10491766 controlInstalled parts listed. Power good to unit from wall. Unit heats and functions as it should. All ckd ok. No error codes. Operation is as designed.
scott f.
DISHWASHER SAMSUNG DW80K7050UG Can't get correct pump..refund per TS...
scott f.
REFRIGERATOR WHIRLPOOL WRS321SDHZ Wants to reschedule again ..said appointment needs to be earlier in the day...; schdld next appmnt for 11/24 TUE AM
Charles S.
DRYER WHIRLPOOL WED95HEDC0 Power to unit is good. Unit still chimes when not turned on. Calling wpl techlineTechline rep..Rep....JKSaid to check if any interference in electric. Should be on its own circuit. Look for any baby monitors or tv towers. Anything that would cause interference. Check faulty codes. If all checks out then change UI. Sr #7729274651All ckd ok at wall and too power control board. No interference and replacing ui per wpl techline again. W10750357 ui; ordrng 1 W10750357 (panel-cntl)
Charles S.
WASHER WHIRLPOOL MVWC555DW0 Cx stated that unit would not spin out clothes. And clothes were still wet after spinning. Power to unit is good. No visible leaks. Looked under washer and removed some clothing from underneath and a sock that was rubbing near belt and plate. Put unit into diagnostics mode. Fills with water fine and agitates fine. Drain and spin fine as well. Unit had suds code error. If unit had suds code error and unit wouldnt advance would explain why it didnt spin out. And cycle froze up mid cycle. Burning. Smell was pump getting too hot from trying to pump out what it seen as water but was suds. Recalibrated control. Explained issue to cx and tested in rinse spin cycle. Tightened nut on pulley and All ckd ok. Operation is working as designed now.call ckd ok. Cx paid service call plus tax.
Charles S.
20' FRENCH WHIRLPOOL KBFS22EWMS9 W10507884 compressor. Power to unit is good. Fridge compartment is at 35 temp and freezer staying at around 23 temp. Frost pattern on evap is all at top of evaporator. No frost forming on evap anywhere else. Fans all working good and sensor check ok in diagnostics. Compressor loud on start up and bit hot to the touch. Unit has parts warranty on sealed system for 10 years but not labor past 5 years. Damper in fridge is also loud. But opening and closing as of now.cwill need repaired as well. Giving cx quote for repair.Cx paid scall and does not want to repair.
Charles S.
KITCHEN KITCHENAID KUDT03FTSS3 Arrived at cx house and Prefered authorized service was already there. Took pics and left.
Charles S.
WASHER WHIRLPOOL WTW4816FW2 "W10903238 harnessW11170319 control Power to unit is good. No visible leaks. Installed new control. And new harness. Bench tested unit in diagnostics and all ckd ok. Unit fills, agitates and drains as well as spins fine. All ckd ok. Tested cycle in rinse spin. All ckd ok. Operation is as designed"
scott f.
REFRIGERATOR WHIRLPOOL WRF989SDAM02 Pulled top panel from refrigerator found water laying on top of panel...used water dispenser found water spraying from right side of water filter connection...latch for filter door needs replaced also...; ordrng 1 W11194438 (Filter housing) and 1 WP2223877 (Latch)
scott f.
DRYER MAYTAG MEDB765FW0 Timed dry will run the full time...put in diagnostic no error codes..called techline #7729271109 ..adjusted costumer focused dryness level to 3... 15% more drying time...
Joel L.
WASHER AMANA NFW7200TW "34001499 main control not sending power to drain pump, part is no longer available. Unit is not repairable at this time. Cus to observe."
scott f.
REFRIGERATOR WHIRLPOOL WRS321SDHV Repaired ice maker module...advanced foword and filled with water..
smcneil@atoz1.com
REFRIGERATOR KITCHENAID KSC24C8EYY02 Installed compressor compressor is not starting will not start relay just clicks bad compressor ordering new compressor; schdld next appmnt for 11/12 THU PM
scott f.
REFRIGERATOR WHIRLPOOL WRS315SDHZ Went thru diagnostic..compressor came on an off as instructed per diagnostic mode...blowing cold air in freezer...needs difuser...; ordrng 1 W11380595 (Difuser)
scott f.
WASHER MAYTAG MVWB765FW2 Replaced UI still same issue...put in diagnostic no error codes....needs cntrl elec....; ordrng 1 W11195970 (Cntrl elec)
scott f.
DISHWASHER WHIRLPOOL WDF520PADM7 Replaced pump water still backing into DISHWASHER...needs check valve drain hose...; ordrng 1 WPW10545278 (Drain hose with check valve...)
Charles S.
RANGE KITCHENAID KODE500ESS04 F6E9 lost communication error Power is good to unit but unit keeps getting same error after resetting. W11086141 uiW11179310 acu controlW10801665 acu controlW11245567 blower (2)W10859573 sensor. Parts listed need ordered for repair. Unit will need to be DOUBLE LABOR. will. Red to remove unit from wall and replace after repair. ; ordrng 1 W10801665 (cntrl-elec) and 1 W10859573 (sensor) and 1 W11086141 (console) and 1 W11179310 (cntrl-elec) and 2 W11245567 (blower)s
scott f.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Drain pump hot to touch ..removed pump missing teeth on propeller..damaged by debris...; ordrng 1 W10876537 (Drain pump)
Charles S.
"M/W OTR, PURCHA" WHIRLPOOL WML55011HS3 "Adding microwave lift to part,needed. ; ordrng 1 201 (MICRO LIFT)"
Charles S.
RANGE WHIRLPOOL WFE320M0JB "W10761018 trimW11039085 handleScrew wp355214 (2)Power good and unit functions as designed. Installed new door trim and handle,trim. All ckd ok ."
scott f.
WASHER WHIRLPOOL WTW8200YW0 Replaced lid lock working properly now.....
scott f.
WASHER MAYTAG MVW7232HW0 Canceled per TS
Charles S.
REFRIGERATOR WHIRLPOOL HR94160429 Wpw10221048 spacer (2)Unit power is good. Operates as designed. Fridge and freezer good. Evap has good frost pattern. Found condenser on bottom rattling against frame of cabinet. Installed spacer pads and all ckd ok. Operation is as designed. ; used 2 WPW10221048 (SPACER) from stock
Charles S.
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Power to fridge is good. No leaks. Unit is working as designed. Rail on door came off again at top part. Put back on and applied some tension and so far staying on as designed too. Ckd ok. Pls see sticky note
scott f.
KITCHEN WHIRLPOOL WDT750SAHB "Cabinet seal damaged needs replaced...; ordrng 1 W10864081 (Seal,cabinet)"
scott f.
RANGE WHIRLPOOL WEE510SOFW0 "F2E1 shorted key pad..checked all connections...neees key pad...; ordrng 1 W10894098 (Elec,cntrl LCX)"
Charles S.
FREEZER WHIRLPOOL MSS25N4MKZ01 Unit temps in freezer are currently at -10 and fridge are at 32. Cx showed me his recordings and they are jumping still in big variations. Explained to cx we will be bringing down a recorder next week and explained that process. ; schdld next appmnt for 11/11 WED !
Charles S.
WASHER MAYTAG MVWB950YW0 W10381077 tubW10549509 basketWpw10178988 sensor paidLabor Got unit back together and all parts installed and unit wouldnt start. Just kept draining. Found pressure port on new basket busted off. Must have been weak and broke off. Need to reporter tub. W10381077; ordrng 1 W10381077 (tub-outer)
Charles S.
FREEZER WHIRLPOOL WZF34X20DW01 Unit is fridge cool but not freezing. Thermistor checks ok and found evap with no frost pattern. Compressor is scolding hot. Advised to turn unit off. Unit will need a compressor. W10750851 compressor Wpw10143759 drierCalled partner team. Will cover parts and laborBrenda...partner team.Will cover parts and labor.Authorization # WTAHS00APL2Parts go to office and moved out 3 weeks to be moved to sealed system tech. ; ordrng 1 W10709968 (drier-uv) and 1 W10750851 (compressor)
Charles S.
LAUNDRY WHIRLPOOL WFW6620HC2 "Unit power is good. No water leaks. But fill and go on bottom is leaking as well. Rails,on drawer bottom are busted. Needs parts listed for repair. W11321012 rails (2)W11204544 rails (2)W11318830 container; ordrng 2 W11204544 (dispenser)s and 1 W11318830 (tank) and 2 W11321012 (dispenser)s"
scott f.
72' BM KITCHENAID KRFC302ESS02 Replaced Mullen...had to wait for home owner to get home....
Charles S.
LAUNDRY WHIRLPOOL WTW8500DW2 WSXJNSXAPL1W11102314 lidInstalled lid and all ckd ok. Previous lid is busted. Changed out lid and all ckd ok.
Charles S.
LAUNDRY WHIRLPOOL MVWB765FW0 NT445T4NP1W10919546 console W10920541 controlParts covered per wpl. Cx pd scall and owes labor. Power good and unit functions are as designed. Previous control and console failed and not working. Wouldnt power on. New controls installed and operation is as designed. All c kid ok.
Charles S.
WASHER WHIRLPOOL MVW6230HW0 W11128305 hingeW11128306 hingeW11394572 latchW11419173 controlInstalled parts listed. Unit had error for door latch. Replaced hinges and latch. Also replaced control. Door latch and control were not reading one another. Both failed out in diagnostics. Replaced all parts and all ckd ok unit filled and agitated and spin and drained fine. All ckd ok. Operation is as designed.
scott f.
WASHER AMANA NTW4516FW3 No water in washer..balance ring water noise....no leaks found ...
Charles S.
DISHWASHER KITCHENAID KDTE254ESS1 W10900374 panelInstalled part listed. Previous part was damaged. Installing new part. Power is good and unit no leaking. All ckd ok. Operation is as designed.
Charles S.
REFRIGERATOR KENMORE 106.587228 1129316 ice maker EDR3RXD1 filter Installed new ice maker and filter. Operation is as designed. Previous ice maker was not always working as designed. Water in head and iced up. New parts or good and all ckd ok. No leaks and power is as designed. Cx paid balance ; dspstn on spec-tagged invntry: 1 1129316 ICEMAKER
scott f.
BELLA KITCHENAID KRFC704FPS00 Replaced left side hinge cover....
scott f.
RANGE KITCHENAID KSEG950ESS2 Changed left front infinity switch..element working properly....left front not a dual or single burner...