Local Reviews
for Cincinnati, OH
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Emily - Cincinnati, OH
Great service
Shannon - Cincinnati, OH
Great, timely service
Ric - Cincinnati, OH
tech was friendly, knowledgeable & right on time!
Pleasant, informative, thorough.
Robert - Cincinnati, OH
Great Service
Susan - Cincinnati, OH
No problems and very happy with the overall experience of having oven repaired. Also, great communication and accurate arrival times.
Leslie
Leslie - Cincinnati, OH
Excellent customer service. Technician was knowledgeable and courteous
Great Service
Cheryl - Cincinnati, OH
Replacement of rotted refrigerator door seal.
Nancy - Cincinnati, OH
Service was under warranty. The refrigerator seal was gotten nearby, it was replaced and he was on his way. Great service. He seemed like a genuinely nice guy.
great service!
Ariana - Cincinnati, OH
Great experience from "A to Z"!
Kathy - Cincinnati, OH
The entire service experience was exceptional. I really appreciated the ability to track my technician's progress on email as well as his phone call giving me a heads up he was on his way during the time expected. Joel was professional and fortunately was able to diagnose and fix the problem we had with our Jenn-Air refrigerator. He had to dig a little to figure it out and did not give up. A very nice man to have in our home and we would DEFINITELY want to have him again if future needs arise.
Great Service!
Patrick - Cincinnati, OH
Arrived on time, very courteous! Fixed the washer in a short amount of time.
Prompt service.
Janet - Cincinnati, OH
My washer was repaired and 1 week later, the new parts malfunctioned. The replacement parts arrived early and the repeat repair was completed earlier than expected. Keeping my fingers crossed that the parts will last longer than a week! ***I cannot comment on cost / pricing of service below since the part and service were under warranty.
Professional Service Company
Albert - Cincinnati, OH
I have had A-Z our 4 times in 2 months due to a lemon dishwasher. They were always prompt, courteous, and knowledgeable. Thanks
Great Service!
Cynthia - Cincinnati, OH
The tech was extremely informative and pleasant!!
Great service
Adam - Cincinnati, OH
Very helpful & knowledgeable technician.
Response from A to Z Appliance Service:
Thank you
Great service
Maurice - Cincinnati, OH
Service was great
Response from A to Z Appliance Service:
Thank you very much for the review.
Great Customer Service!
Obonganam - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you
Washer is not what they say
Larry - Cincinnati, OH
Problem is with Home Depot and the product they sold us does not work for our needs and they will not stand behind it
Response from A to Z Appliance Service:
Thank you for the review and sorry the washer is not what you thought you were getting. Hopefully that gets resolved, but thank you for using our service.
Good service
Pat - Cincinnati, OH
Mark was very professional and polite. He replaced a part, but said that might not address the problem, so he also noted the number of another part that may be needed. The problem was not fixed, so we made a phone call and the new part has been ordered. I would definitely recommend Mark.
Response from A to Z Appliance Service:
Mark does a good job for us. Thank you for taking the time to leave this review of his work
Outstanding Seevice
Michael - Cincinnati, OH
Arthur was very professional, polite, prompt and prepared!
Response from A to Z Appliance Service:
Thank you. Arthur does appreciate it when his customers take the time to leave a review. We appreciate it as well
Mr.
Eric - Cincinnati, OH
They came to my house on time and fixed my dryer in less than an hour.
Response from A to Z Appliance Service:
Thank you for the review. We appreciate it.
Great Service
Peter - Cincinnati, OH
Great service, on time, very courteous and professional
William - Cincinnati, OH
Great repairman bad support staff
Amy - Cincinnati, OH
The repairman was very helpful and professional. His support staff let him down by sending the wrong part. He had to make 3 trips for a simple switch change.
Great Service
Susan - Cincinnati, OH
Took a couple of trips to identify the true problem but once identified, Jonathan and A to Z did a great job. (Whirlpool did not do a great job )
Excellent Service
Elizabeth - Cincinnati, OH
Awfull
Holly - Cincinnati, OH
My appointment was from 12 to 3 the guy was double booked and he Ididn’t get to me until five. I I lost a days work I wouldn’t recommend your company to anyone. And he couldn’t fix my problem
excellent service
VICKERS - Cincinnati, OH
Excellent Service, happy customer.
Michelle - Cincinnati, OH
Great Service
Mark - Cincinnati, OH
Honest and professional tech
Bev - Cincinnati, OH
Jonathan was great
Ande - Cincinnati, OH
Jonathan was great. He quickly new what the problem was and how to fix it.
very easy to work with
Fransisco - Cincinnati, OH
Service Experience
Bruce - Cincinnati, OH
Very Professional. left the work spotless, and very informative with all my questions. You have a repeat customer and I will recommend your service to anyone is looking for an appliance repair company.
Great service
Joshua - Cincinnati, OH
We continue to have warrant work done on our fridge. I like their system that allows you to track the technician as well as know where you are at for the day. Are you 2nd or last stop in their schedule? It’s a really nice feature. Keep up the great work.
Greg
Greg - Cincinnati, OH
Great Service
Great service! Knowledgeable technician.
Diane - Cincinnati, OH
Al
Al - Cincinnati, OH
Good tech
Great!
Casey - Cincinnati, OH
great
Al - Cincinnati, OH
Mark the service Tech was absolutely awesome, very professional and knowledgeable
Janine - Cincinnati, OH
Mark who serviced the machine was fantastic, very knowledgeable and helpful. I would definitely ask for Mark back if any other issues!!!!!!
OUTSTANDING CUSTOMER SERVICE
Deborah - Cincinnati, OH
The technician arrived shortly after I received my notification. He was very professional and polite. He completed the job quickly and did several test to ensure my appliance worked properly. I hope nothing else in my home break down but if it does and within A to Z scope, I will contact them immediately. Thanks A to Z!
Terrific Service!
Robin - Cincinnati, OH
Everything was great! The technician was on time, and he got right to work and fixed the problem easily. Thanks!
Less than desired
JC - Cincinnati, OH
Communication about appointment not made as promised. Had to call repairman back to fix error
Got right to the problem
Molly - Cincinnati, OH
Our technician found the issue right away and confirmed that a part needed to be replaced. He ordered it on the spot and set up an appointment to install it while I waited.
Great Service
Elaine - Cincinnati, OH
He was on time and fast! He was very knowledgeable and was able to make our day better with her great customer service! Two thumbs up!!
Timely and Efficient
D - Cincinnati, OH
Had a new washer installed, but the delivery person connected water lines incorrectly. A-Z tech was very professional and right on time! Thank you!
Very informative
Deborah - Cincinnati, OH
I was given good suggestions that were very helpful.
Great service
Barbara - Cincinnati, OH
Serviceman very good but part I needed was discontinued. Boo hoo
Great service
Denise - Cincinnati, OH
Mr Jonathan was great he was on time he answered all my questions and gave me tips on the up keep of my washer
Very professional communication on the day of!
Ken - Cincinnati, OH
Very knowledgeable service man. On time and attentive to detail.
Excellent and efficient.
Linda - Cincinnati, OH
Absolutely great technician
"580 - Cincinnati, OH
Arthur was on time and very thorough. He knew what he was doing.
Cindy - Cincinnati, OH
great service
Debbie - Cincinnati, OH
The service was great. I was disappointed for the time I had to wait for the initial appointment, but was very happy with the work.
Good Service
Karen - Cincinnati, OH
Charles did an excellent job!!!
Nice warrantied repair job by a friendly guy
Jan - Cincinnati, OH
Arthur arrived on time for replacement of the fan assembly on my new, under-warranty Whirlpool wall oven. Arthur worked efficiently, explained things well, and was a low-key,friendly guy as well. Oven fan seems to work nicely now too! Many thx!
Response from A to Z Appliance Service:
Thank you very much. We appreciate the review.
Great Service
Mike - Cincinnati, OH
We will definitely do business with this Arthur Harshbarger in the future.
Response from A to Z Appliance Service:
Thank you very much for the review. Arthur and the rest of our technicians appreciate customers taking the time to leave one.
Steve
Steve - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you
Ismaila
Ismaila - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you.
Excellent Customer Service
Tracy - Cincinnati, OH
It has been a long time since I've been able to wholeheartedly recommend anyone's service. A to Z is superb! Friendly, courteous, very knowledgeable and professional. Every person you speak to is genuinely concerned about your issue from the schedulers to the technicians. They came right out, diagnosed and fixed the problem, in addition to giving helpful advice. Just can't say enough. Great experience!
Response from A to Z Appliance Service:
Thank you very much for this review. We appreciate you taking the time to leave it. This is the experience we want every customer to have.
Very Professional
Ray - Cincinnati, OH
The service man was very professional, best service I have had in a long time.
Response from A to Z Appliance Service:
Thank you very much for the review. We appreciate you taking the time to leave it.
Great Service
Alec - Cincinnati, OH
Nothing but great things for A to Z. I love the website link that shows you exactly where you are on the technician's agenda for the day. Very transparent!
Response from A to Z Appliance Service:
Thank you very much. Glad to hear you utilized some of the options on our website.
stove/freezer repair
Joe - Cincinnati, OH
he did not have the parts to repair the stove or freezer the first time - I had ti schedule a second call. 8 hour service window is not realistic to people that have to work.
Great service great employee attitude and knowledgeable
Dennis - Cincinnati, OH
A-Z was very prompt and easy to work with in regards to scheduling. Jon was very professional, giving me reasons why the problems may have occurred and how to avoid the same from reoccurring in the future.
Response from A to Z Appliance Service:
Great and Thanks for the review. Glad Jon was able to help with the additional information.
Great Service, Quick Repair
Susan - Cincinnati, OH
Jeremy did an outstanding job fixing my ice maker on my fridge. He was very professional, and diagnosed and fixed the problem quickly.
Response from A to Z Appliance Service:
Thank you for taking the time to leave this review. Jeremy does a good job for us and all of our techs appreciate customers taking the time to review their work.
Good job
Abduselam - Cincinnati, OH
Arthur the technician was efficient,professional,courteous and did good work in repairing my appliance.
Response from A to Z Appliance Service:
Thank you. Our techs appreciate you taking the time to leave this review.
Awesome Service!
Claudine - Cincinnati, OH
Quick, efficient, pleasant, great clean-up work, problem fixed!
Response from A to Z Appliance Service:
Thank you
Fantastic and Professional Customer Service
Nicholas - Cincinnati, OH
A to Z was courteous, did exactly what they said they would do and when they said they would do it. Its not common anymore to get service like this...
Response from A to Z Appliance Service:
Thank you very much for this review. We appreciate you taking the time to leave one.
Linda
Linda - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you
Corrections to my refrigerator was done well
Milton - Cincinnati, OH
Workman came promptly and was efficient
Response from A to Z Appliance Service:
Great and Thanks
great service and very polite and helpful
David - Cincinnati, OH
jeremy was very polite and went right to work and fixed the problem.
Response from A to Z Appliance Service:
Thank you for taking the time to recognize Jeremy in this review. He does a very good job for us.
Good service
Jack - Cincinnati, OH
Good service
Response from A to Z Appliance Service:
Thank you for the review
Michael
Michael - Cincinnati, OH
Technician Arthur Harshbarger was very professional, courteous and friendly! Hopefully A-Z have more technicians like him!!
Response from A to Z Appliance Service:
Thank you very much for the review
Great service
Blair - Cincinnati, OH
Joel was most knowledgeable and saved a trip by first determining the nature of the problem and then delaying his visit until the new part had been received.
Response from A to Z Appliance Service:
Thank you very much for the review. We are happy to have Joel on our team
Good trouble shooting anrepair
John - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for the review. We appreciate it.
Great service and very quick
Darryl - Cincinnati, OH
Great job and very good service person
Response from A to Z Appliance Service:
Thank you very much for this review
Quick Service
Ryan - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you very much
Great service
Brad - Cincinnati, OH
Would use them again.
Response from A to Z Appliance Service:
Thank you
Washer Service
Steve - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you
Mark B.
REFRIGERATOR WHIRLPOOL WRS325FDAB2 "Customer complaint of ice maker leaking water in freezer, confirmed complaint, ran unit through harvest cycle and ice maker is over filling, needs ice maker and valve replaced.; ordrng 1 W10179146 (water inlet valve) and 1 WPW10300022 (icemaker)"
Charles S.
KITCHEN KITCHENAID KDPE234GPS0 W11087210 control Wpw10195091 thermostatInstalled part listed and all ckd ok. Tested in diagnostics and no error codes. Ran test and all ckd ok. Power good and no leaks.
Arthur H.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 On arrival customer says door alarm not working. Confirmed complaint Rocker switch goes off with just a touch . Switch needs replaced Took one picture of model and serial and one of receipt. Customer would like AM appointment DAP has in stock ; ordrng 1 WP12002646 (ROCKER SWITCH )
Charles S.
DISHWASHER WHIRLPOOL KUDS30IXSS8 Cx complaint is unit not cleaning dishes correctly. Testing unit. WPW10780877 sump pump. Cx has decided to pay scall and wants to look into buying new one.
Charles S.
OVEN WHIRLPOOL KFGD500ESS04 Power to unit good. Operates as design d and found bulb blown. Explained to cx that build isn’t part of warranty and cx just going to buy new one. And replace bulb. All ckd ok.
Charles S.
OVEN WHIRLPOOL WFG550S0HZ1 Wp9761344 lonerWpw10162245 panelWpw10299224 hingeWpw10299227 hingeParts installed and all ckd. Power good and heats fine. Doormoperatesmadn unit operates as designed. All ckd ok
Charles S.
REFRIGERATOR WHIRLPOOL WRT318FMDM02 Complaint of leak. Found water line going into valve not in all the way. Res aged line tested and also heard ice maker drop and refill. Checked for leaks and none found. Operation is as designed and all ckd ok.
Arthur H.
WASHER MAYTAG MVWB750WQ1 On arrival customer says washer gave LD long drain error code . Went to diagnostics and received error code F-32 long drain . Ran auto test Washer passed and pumped all the water out . Checked all drain hose And pressure hose inside the control housing nothing pinched or kinked . Ran a quick wash and washer pumped out to rinse . Washer working Properly.
Arthur H.
WASHER WHIRLPOOL WTW7000DW2 On arrival removed suspension rods from washer and then installed The new suspension rods. Went to diagnostics and ran calibration Test . Then filled washer and checked all functions. Agitation is good Drain pump is good and high speed spin is good . Washer is now ready for use.
Terry S.
OVEN KITCHENAID KEBS109BSS01 Replaced thermal fuse behind DOC unit operating properly
Mark B.
RANGE WHIRLPOOL WFE525S0HV0 "Replaced door motor and control board, tested unit, unit is still not locking, power coming from control board to latch motor is 120, tech line advised new latch motor must be bad as well, reordering. Tech line file number: 7724625189; ordrng 1 WPW10107820 (latch-door)"
Jeremy F.
KITCHEN WHIRLPOOL WFE550S0HZ1 "Found inner glass had fallen, reinstalled glass correctly, door is opening, and closing normally, checks ok."
Arthur H.
FREEZER KITCHENAID KRFC300ESS On arrival I called home owner to confirm appointment. Home owner Told me that the refrigerator has been replaced by seller . She said She meant to call us to cancel appointment but she forgot. Service call canceled
Arthur H.
WASHER FRIGIDAIRE FFFW5000QW0 On arrival customer says washer is leaking. Filled washer with water and Ran quick cycle . Let washer pump out and fill again for rinse . Checked Fill hoses and drain hose . Checked the pump and door seal . Found no Signs of any leak . Filled washer again let agitate and pump out . Let washer Spin out all functions are and cannot confirm leak . Lofts are invoiced for service call today.
Arthur H.
LAUNDRY MAYTAG MVWB765FW3 On arrival customer says washer will not start . Confirmed complaint. Went into diagnostics and and got Error code F8-E1 long fill. Ran diagnostics test and found no cold water coming into washer. Removed the Top and checked for voltage to valve and we had 120 volts. Removed inlet water valve and installed the new inlet water valve . Calibrated Washer as last step . Washer now ready for useInstructed customer how to use the use and care guide Explained the cycle section and the troubleshooting Section . Took one picture of model and serial
Terry S.
DRYER WHIRLPOOL WED4815EW1 Replaced timer and door switch unit checked okay ; pckd up 1 WPW10237959 (switch-dor)
Terry S.
FR DR DVE TL PAN WHIRLPOOL WRX735SDBM02 Replaced icemaker cycled unit checked okay
Terry S.
REFRIGERATOR JENN-AIR JFC2089BEM01 Chicken over installed block per tech support unit checked OK
Arthur H.
WASHER WHIRLPOOL WTW8040DW4 On arrival customer says washer starts up on its own . He says he must unplug to keep it from starting up . Customer needs one new control W11182868 electronic controlDAP shows 0Marcone has in stock Rescheduled for April 18 to install Took one picture of model and serial ; ordrng 1 W11182868 (CONTROL )
Charles S.
LAUNDRY WHIRLPOOL WTW5000DW2 Cx complaint is oily substance under washer. Power to unit good. Found gearcase oil under unit. Unit will need gearcase replaced. Oil sprayed all over bottom side. Ordering parts for repair.W11035751 gearcaseW11283592 motorW10721967 drive pulleyW11239857 belt; ordrng 1 W10721967 (drive pulley) and 1 W11035751 (gearcase) and 1 W11239857 (belt) and 1 W11283592 (motor-drve)
Mark B.
DISHWASHER WHIRLPOOL WDT710PAYM6 "Replaced pivot tines, new basket was same as old basket, turned bottom rack around to face correct direction and door will now shut correctly."
Arthur H.
REFRIGERATOR JENNAIR JCD2289AEB On arrival customer says refrigerator is not Defrosting. Confirmed complaint. Used the steamer To clear all frost . Gave customer a quote for Repair.Defrost control part # 61003990 defrost control, Heater and thermostat #61003949.
Arthur H.
OVEN IKEA IBS550DS00 On arrival replaced the thermal fuse . Then removed oven from wall And removed the back . Replaced high limit thermostat. Reinstalled The oven in the wall and test ran oven . Oven now heating and working properly. No one home to sign work order .
Mark B.
DRYER WHIRLPOOL WED4815EW1 "Checked unit, found loose screws in dryer compartment, removed screws, tested unit, all operations normal, all checks ok."
Mark B.
REFRIGERATOR WHIRLPOOL KUIS18NNTB1 "Tested unit, found evap thermistor bad, needs replaced, also per service pointer r8178824, low/small ice production is caused by bad water level sensor, needs replaced as well, quoted parts: WP2313635 , WPW10548509; ordrng 1 WP2313635 (thermistor) and 1 WPW10548509 (sensor)"
Terry S.
DRYER WHIRLPOOL WED4815EW1 Checked the dryer and found a open switch in the timer. Unit needs the timer replaced.; ordrng 1 WPW10185982 (timer)
Arthur H.
DISHWASHER WHIRLPOOL WDF760SADM00 On arrival customer says dishwasher is leaking. Confirmed complaint. I tried cleaning the door Seal but it has a calcium or lime build- up on it . The customer has hard water and the whole unit Is coated with this substance. Customer needs one new door seal DAP has in stock Return on April 17 to install Took four pictures of conditions of dishwasher and model and serial.; ordrng 1 W10300924V (door seal)
Arthur H.
WASHER MAYTAG MVWB765FW3 On arrival customer says washer giving him the LF error code . Confirmed complaint. Error code in diagnostics is F8-E1 Long Fill . Ran diagnostics test Cold water coming out Hot water not coming out . Checked for voltage At the water valve and had 120 volts on hot side of valve . Replaced valve With new one . Test ran and both cold and hot are now working. Recalibrated Machine as last step of repair.Took one picture of model and serial number ; used 1 W11165546 (VALVE) from stock
Terry S.
DRYER WHIRLPOOL WGT4027HW0 Replaced open dryer ignitor cycled unit checked okay.
Terry S.
RANGE WHIRLPOOL WEG745H0FS0 Replaced lightbulb in oven check unit unit checked OK
Terry S.
OVEN KITCHENAID KEBS109BSS01 Found open thermal fuse in wall oven unit need from a fuse replaced customer paid in full 208 98 check number 1018; ordrng 1 WPW10545255 (fuse-thrml)
Arthur H.
DRYER MAYTAG MEDC465HW0 Arrived at home and Mr. Z is sitting on porch and says he is locked out of His house . Ask me to come back later when his wife is home . This is at 2:03 pm .Came back at 5:15 pm checked dryer out . Removed vent pipe And started dryer. No air coming out of dryer . Removed the back and then the blower housing and found a ball of lint blocking the filter shoot . See picture in quick pics. Cleared the blower housing out and dryer now blowing Out nice and strong . See picture of lint in quick pictures
Terry S.
LAUNDRY MAYTAG MVWB835DW0 Chicken noodle sound was played strip customer fighting with previous owner over to Lowe’s bill customer to call back and ask for the service required
Terry S.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 I checked unit over found broke black wire the power switch on the door as part of the main door harness unit needs door to repair; ordrng 1 LW11037733 (DOOR)
Terry S.
WASHER WHIRLPOOL MAV7600AWW "Checked unit over and found motor turning in spin but tub not turning in needs parts listed for repairs also needs 2 man with a two count for repair time thank you; ordrng 1 12001561 (bearing/seal housing) and 1 12001598 (tub seal assy.) and 1 12002213 (cam pulley kit) and 1 21001518 (support,tub) and 1 22003459 (SPINNER) and 1 35-2948 (brake hub) and 1 W10219156 (seal-tub) and 1 WP21002026 (snubber) and 1 WP35-6615 (TRANSMISSION )"
Charles S.
DISHWASHER BOSCH SHP65T56UC07 "Cx complaint is dishes not drying. Dishes leave residue and white film on filter is cx concern. Advised cx that rinse aid port in dishwasher was empty and that dishes will clean better with rinse aid. I even showed her and filled rinse aid port up. Testing unit and operation is as designed. Unit fills fine and washes fine as well as drains fine. Cx detergent has a lot,of powder soap in it. Advised to use gel and that will prob take care of issue. Unit had a lot of suds .all ckd ok."
Arthur H.
REFRIGERATOR WHIRLPOOL ED5LHAXMQ00 On arrival customer says ice maker not working. Confirmed complaint and Removed ice maker unit . Unit had ice froze in tray but didn’t dump. Gave customer a quote for replacement. Part #2198597 I.M. Customer declined to replace unit
Charles S.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 LW10599404 doorWPW10672338 trim (2)W10663736 plug (4)WP8281206 screw (4); ordrng 1 LW10599404 (dor-fip) and 4 W10663736 (plug-hndle)s and 4 WP8281206 (screw)s and 2 WPW10672338 (cover)s
Mark B.
LAUNDRY WHIRLPOOL GHW9150PW0 "Replaced drain pump and door handle, tested unit, drain is operating normally, no clogs, customer stated other complaint of unit not spinning when laundry is in unit, found bearings on unit squeaking when a load is in, need replaced, also found seal on outer tub flaking off, needs replaced quoted parts and labor: outer tub rear W10772617, outer tub front W10772612, gasket WP8181673, inner basket WPW10250573"
Charles S.
DRYER WHIRLPOOL WED6400SW1 Cx complaint is AF code. Airflow restriction was present. Cleared debris. And added vent flex hose per cx request. Power and heat is good. All ckd ok. No error codes and all operation is as designed. ; used 1 DFLX8 (FLEX-VENT) from stock
Terry S.
"M/W OTR, PURCHA" / UMV1160CS3 Checked unit over found shattered glass in lightbulbs shield also found broken lightbulb replaced lightbulb and shield tested unit unit checked OK; pckd up 1 WP8206232A (BULB)
Terry S.
XXL FRENCH DOOR WHIRLPOOL KRFF507ESS01 Replaced parts defrost in refrigerator evaporator reassembled unit unit checked OK
Terry S.
SXS 22' RAM WHIRLPOOL ED2VHEXVQ01 Replaced operating thermostat cycled unit unit checked OK
Mark B.
WASHER WHIRLPOOL WTW8500DC0 "Replaced washplate, recalibrated unit, tested unit, unit is now agitating correctly, all other functions normal, all checks ok."
Arthur H.
RANGE WHIRLPOOL WFE550S0HZ1 On arrival customer says she burned herself on oven . Called tech line And documented this issue with Leon . He recorded everything and gave Me a file number 7724605315. He said it is normal for oven to be hot around the door and between the bottom of oven door and the top of storage drawer. Advised to read use and care guide of range to avoid issues in the future. Took one picture of model and serial Had Leon transfer me to safety team but got disconnected.
Mark B.
DRYER MAYTAG MEDC215EW1 "Customer complaint of unit not heating and timer not advancing, checked heat element, thermostats, fuse, thermal cut off, all test ok, tested timer, timer not ohming correctly, needs replaced. Quoted part: WPW10185982; ordrng 1 WPW10185982 (timer)"
Joel L.
MICROWAVE JENN-AIR JMW2427DB00 "Installed control panel. Tested And checked operation. All checks are good now,"
Joel L.
WASHER WHIRLPOOL WFW95HEDC0 "Ran unit cycle. Tested pressure switch and hose. Cleared any obstruction in air hose, and watched unit count down during spin cycle, replaced pressure switch due to unit not counting down properly. unit counted down well after repair, cus to observe."
Arthur H.
COOKTOP KITCHENAID KCED600GBL00 On arrival called customer to let him know that I was down stairs and Someone needs to let me in . Then the receiptionist told me someone is stuck in the elevator to use the stairs . Once in home I removed the venting From the downdraft cooktop. Then removed the cooktop. Installed the new cooktop and reconnected all venting. Cooktop is now level and flush with Countertop . Took one picture of model and serial.
Arthur H.
REFRIGERATOR WHIRLPOOL WRS571C1HZ On arrival ask a painter if Charlie was here . He said that Charlie was not Here today . But the door to 302 was open . Checked refrigerator over Took picture of dispenser. Unable to identify any dent in dispenser. Took one picture of model and serial
Terry S.
DRYER MAYTAG MEDB725BW0 Check the dryer over found unit not keeping time properly unit needs board and consul; ordrng 1 WPW10536008 (cntrl-elec) and 1 WPW10562318 (console)
Arthur H.
RANGE WHIRLPOOL WFE525S0HZ0 On arrival disassembled the oven door . Removed bent hinges. Installed the two new hinges then reassembled the rest of oven Door . Installed the door back on range . Oven is now ready for use Again .
Arthur H.
RANGE WHIRLPOOL WEG515S0FS On arrival ask painter if Charlie was here . He said Charlie was not here today. He said the door to 302 was open . Checked range over found one spot On the top of oven door on the trim vent piece . Customer needs one new trim piece . Took one picture of model and serial Reschedule for April 18 to install ; ordrng 1 W10310922 (trim-vent)
Terry S.
"M/W OTR, PURCHA" WHIRLPOOL WMH32519HV1 Replace diode magnetron unit heated cold cup of water in a coffee cup to hot to touch
Terry S.
WASHER AMANA NTW4650YQ0 "F7E1F7E7Upon checking the washer over found above error codes, replaced the actuator and recalibrated the washer unit checked ok.; used 1 WPW10006355 (ACTUATOR) from stock"
Charles S.
WASHER WHIRLPOOL WTW5000DW1 Cx complaint is no power. Unit wouldn’t turn on. Reset control and ran diagnostics. Power from wall to board is good 119.No error codes present. Tested unit and all ck ok. Cx stated lights in house do flicker sometimes. Operation is as designed.
Arthur H.
REFRIGERATOR WHIRLPOOL WRF532SMHZ01 On arrival customer says freezer has frost build up around door and on the ceiling . Cleaned all frost off with steamer . Cleaned the track for slides and Softened up door seal . Checked door for proper seal and track for proper Operations. All freezer door operations are good on departure. Customer said door seal been replaced once already . Not sure if it’s a whirlpool approved part or not . If customer calls back in we should bring A freezer door seal with us Part #W10443316 freezer door seal Took one picture of model and serial
Mark B.
REFRIGERATOR WHIRLPOOL WRB119WFBM00 "Replaced dampener assembly, tested operation, dampener opens and closes normally, all checks ok."
Charles S.
REFRIGERATOR MAYTAG MFI2570FEZ01 "Cx purchase date is 12/10/2016. Extended warranty is through Home Depot. Explained to cx that we can not service Home Depot warranty and advised the, to call whirlpool. Cx said they don’t have Home Depot warranty. And wanted quote for repair. Found all 3 switches reading open when closed. Upon further findings found inside left door on side was crushed in and when shut would not make contact with switch. Cs stated they have had to push hard and slam in order to get shut. Because of this ice maker will not produce and function because control thinks door is open from no contact with switch and door. W10855083 door, W10299897 insert , 12002646 switch, (2)WP12466115SP switch. Cx has decided to go with new purchase of unit. "
Charles S.
WASHER MAYTAG MVWB765FW0 Ran diagnostics. Power good and unit has no leaks. Tested unit and gave cx some cx instruct on operation on control settings. Operation is good and all ckd ok.
Arthur H.
DRYER WHIRLPOOL WED4815EW1 On arrival customer says dryer will not start. Confirmed complaint. Checked Voltage first and then thermal fuse . Both checked good . Checked for Voltage to motor and we had 123 volts . Motor is bad . Installed new Dryer motor. Dryer now starting and running . Dryer now ready for use. Took one picture of model and serial ; used 1 279827 (MOTOR) from stock
Arthur H.
REFRIGERATOR WHIRLPOOL WRX735SDHV00 On arrival customer says ice maker not working. Confirmed complaint and Removed ice maker . Found fill tube froze . Removed ice from fill tube And the fill bucket . Found pieces of styrofoam in the bucket blocking Fill shoot . Cycled and filled . Ice maker is working again . Took one picture of model and serial
Charles S.
WASHER MAYTAG MVWC565FW1 W11162438 control Installed part listed and all ckd ok. Operation of unit is as designed. No leaks and power is good. All ckd ok.
Arthur H.
LAUNDRY WHIRLPOOL MVWB765FW2 On arrival customer says washer not working correctly. Confirmed complaint Went to diagnostics and received error code F7-E1 loss of power . Followed Procedures and service matters says main control is malfunctioning. Need one new control DAP has none Marcone has in stock Return April 16 to install Took one picture of model and serial and one of receipt ; ordrng 1 W11195970 (CONTROL )
Terry S.
20' FRENCH KITCHENAID KFIS29PBMS02 "Found freezer evaporator iced up again, order parts per previous tech recommended.; ordrng 1 W10496613 (grille) and 1 W10728094 (motor-evap)"
Terry S.
REFRIGERATOR WHIRLPOOL WRT318FZDM02 Checked unit over found freezer evaporator completely frosted up defrost evaporator found open switch and defrost board defrost thermostat and defrost here both checked OK unit needs board refrigerator lightbulb and also the evaporator insulation and duct ; ordrng 1 8009 (light bulb) and 1 W10919804 (duct-air) and 1 W11223731 (BOX)
Arthur H.
WASHER WHIRLPOOL WFW7590FW0 On arrival had to wait on maintenance man to come and take me to unit 811. Had to pull washer and dryer out of A closet and then lift the dryer off the top of the washer. Removed the top of washer and installed the new control And a new UI. Test ran washer and all functions are now Working properly. Washer ready for use .Took one picture of model and serial 580 is invoiced for this repair
Charles S.
RANGE WHIRLPOOL KSGB900ESS2 Cx complaint is unit would not bake n covert mode. Showed cx where they must first select which mode then hit start to operate. Either recipe or not. Once showed cx this unit was good to go. Checked diagnostics and no error codes present. All ckd ok. Power good and nHeats and operates fine.
Mark B.
27" VMAX TOP LOA MAYTAG MVWX655DW0 "Checked error codes, found no fill/ long fill error code, hot water valve was off at wall, turned hot water valve on, recalibrated unit, tested unit through automatic test, all functions normal,started normal cycle, unit went through sensing to wash cycle with no issues, all checks ok."
Mark B.
LAUNDRY WHIRLPOOL GHW9150PW0 "Customer complaint of unit not draining, tested unit, found drain pump making noise, not draining, needs new drain pump. Door handle on unit also broken, needs replaced, quoted: Drain pump: 280187, Handle WP8181846; ordrng 1 280187 (pump-water) and 1 WP8181846 (handle)"
Mark B.
DISHWASHER WHIRLPOOL KUDS30IXWHA "Found upper rail adjuster broken, needs replaced, found s-code to cover parts and labor per service pointer W10756177B, s-code is S23010, replaced upper rail adjuster, rack now engages correctly, all checks ok.; used 1 W10712394 (ADJUSTER) from stock"
Arthur H.
OVEN KITCHENAID KEBS209BSS00 On arrival removed bad heating element and bad heat shield. Installed the New heating element and shield. Tested oven for proper operations. Oven heated to 350 and beeped . Oven working properly again. Customer has authorization number for repair today # KJN7HJNWPL1
Mark B.
WASHER WHIRLPOOL WTW8500DC0 "Customer complaint of washplate not agitating, found washplate bolt loose and washplate is stripped on inside, needs replaced, quoted part: W10752283; ordrng 1 W10752283 (washplate)"
Charles S.
DRYER MAYTAG MED3500FW0 "W10875486 controlWp3392519 thermal fuseWp8555771 element Installed parts listed and all ckd ok. Power good and unit heats good. Operation is as designed. ; used 1 279973 (CUTOFF), and 1 DFLX8 (FLEX-VENT) from stock"
Charles S.
DISHWASHER KITCHEN AID KUDS40CVSS4 Cx just wanted unit looked over and checked for leakage because previous unit leaked. And cx wanted to be safe. Tested unit and all ckd ok. No leaks found and unit operates as designed. No error codes and power is good. All ckd ok.
Terry S.
FRENCH DOOR XTE KITCHENAID KRFC604FSS01 Placed thermistor in the deli section you need help pulling refrigerator out needs a second man to because of install will reschedule with customer; schdld next appmnt for 4/16 TUE 8-9
Arthur H.
SXS 25' MFD AMANA ASI2575GRS02 On arrival removed bad compressor. Installed the new compressor Pulled vacuum to -30 psi and checked for leaks . Recharged with 5.5 oz 134a . Checked for leaks with bubble solution. Refrigerator cooling on departure.
Mark B.
RANGE WHIRLPOOL SVD48600P "Customer complaint of unit turning off randomly while using bake element. Tested unit, checked incoming power, power is at 240 VAC, checked temperature prope, prope is testing fine, found electronic control not sending correct voltage at all times, needs new control. Part: 71002959, part is discontinued, customer to decide on replacement options."
Arthur H.
WASHER MAYTAG MVWC425BW0 On arrival customer says washer not washing or spinning . Confirmed complaint . Went into diagnostics and received error code F7-E6 open Motor circuit. Tipped washer back to check underneath and gearbox is Leaking oil and water . All parts underneath are oil soaked . Customer needs. Gear box. Motor. Clutch. Actuator and a belt Took one picture of model and serial Return on April 16 to install Customer needs PM appointment after 3pm please ; ordrng 1 W10006355 (actuator) and 1 W10528947 (drive hub kit) and 1 W10721967 (drive pulley) and 1 W10832724 (drive motor) and 1 W11035747 (gearcase) and 1 WPW10006384 (drive belt)
Terry S.
DRYER WHIRLPOOL WGD9610XW0 "Checked unit over and found error code F 70 communication error between main board and console assembly, console no longer available.W10255229 console"
Terry S.
SXS 22' RAM WHIRLPOOL ED2VHEXVQ01 Checked unit over found thermostat contacts burn unit needs new thermostat; ordrng 1 WP2198202 (thermostat)
Mark B.
REFRIGERATOR WHIRLPOOL WRB119WFBM00 "Customer complaint of unit not cooling fresh food compartment, tested unit, found dampener assembly not functioning correctly, not allowing cold air into fresh food section, freezer section is cooling normally, dampener assembly needs replaced.; ordrng 1 WPW10594330 (control)"
Arthur H.
27" VMAX TOP LOA MAYTAG MVWX655DW0 On arrival customer says washer is not working correctly. Went to diagnostics and checked for error codes None found . Customer says lid lock not working and Timer not working and washer won’t spin . I. Checked All issues out. Lid lock worked every time for me . Checked the splutch spring and operations checked The actuator it is working properly. Ran auto test and machine passed . Ran manual test and did high speed spin and it is working properly. Recalibrated Washer As final step . Showed Mr. Holder that the lid lock is working and that the washer is spinning properly. Called tech line spoke with David and documented This call with tech line Received file #7724551182.This machine is working as designed.
Arthur H.
COOKTOP KITCHENAID KCED600GBL00 On arrival customer says cooktop is separating from counter top . Confirmed Complaint. Cooktop needs sealing on right side . Called DAP talked to Roger And he said he could not get the two sided sticky stuff to reseal cooktop. Wayne said to order cooktop if it was not available. Need one new cooktop. Customer will call in to schedule his appointment. He did not want to Reschedule today . Customer to call office for appointment when he is ready ; ordrng 1 W11051484 (cooktop)
Arthur H.
LAUNDRY WHIRLPOOL WTW8500DC3 On arrival removed inner tub . Removed suspension rods. Installed The new suspension rods and then installed the new inner tub . Recalibrated Washer to new tub . Ran diagnostics test and machine Passed. Washer spun smooth and fast . Washer now ready for use .
Arthur H.
MICROWAVE KITCHENAID KOCE500ESS05 On arrival customer says microwave will start sometimes and sometimes Not . Checked diagnostics and we have no error codes . The door Switch on the right side does not slide and click like the other side . Customer needs new interlock with switch Took one picture of model and serial ; ordrng 1 8205683 (interlock) and 1 W10211972 (switch)
Arthur H.
LAUNDRY WHIRLPOOL MVWB765FW Duplicate same as next call
Arthur H.
LAUNDRY WHIRLPOOL MVWB765FW On arrival customer says washer will not drain . Confirmed complaint and went to diagnostics and checked for error codes . None found . Unhooked Washer and checked drain pump . Went to diagnostics and ran test number 8 and drain pump not coming on . Replaced With new drain pump. Washer now operating properly . Took one picture of model and serial and one of receipt.
Charles S.
ICEMAKER MAYTAG MFI2269FRZ Unit ice maker arm was stuck in up position. Adjusted arm and flexed plastic flap on air. Ice bin was full. Power to unit is good. No leaks. And operation of unit is as designed.
Arthur H.
SXS 25' MFD AMANA ASI2575GRS02 On arrival customer says refrigerator not cooling correctly. Confirmed complaint and checked temperatures. We 37 in the freezer and 46 in the Refrigerator section. Customer says refrigerator works OK when first Plugged up but the longer it runs the warmer it gets . Checked frost Pattern and it’s incomplete at best two or three rows is it . Checked Compressor and it’s very hot to touch . Need one new compressor. Took one picture of model and serial and one of receipt Return on April 9 to install ; ordrng 1 W10507884 (compressor)
Arthur H.
REFRIGERATOR WHIRLPOOL WRS571CIDM01 On arrival removed old ice maker . Installed the new ice maker . Cycled and filled.
Terry S.
XXL FRENCH DOOR WHIRLPOOL KRFF507ESS01 "Checked the refrigerator over and found ice built up behind the crisper drawers again, unit needs repaired per SB W11329116C.; ordrng 1 W10811364 (cntrl-elec) and 1 WPW10469927 (housing)"
Terry S.
/ WHIRLPOOL WRS588FIHW00 "Checked the refrigerator and found ice in the mold but not harvesting properly, replaced the ice maker unit checked okay"
Terry S.
RANGE JENN-AIR JIS1450DS2 "Checked the oven and found the bottom stained, needs oven bottom replaced.; ordrng 1 W10777210 (bottm-oven)"
Terry S.
LAUNDRY WHIRLPOOL WTW7500GC0 Checked unit over and found unit not getting water properly in diagnostics unit needs water valve replaced; ordrng 1 W11130239 (housing)
Terry S.
WASHER WHIRLPOOL WTW5000DW1 Replaced wash plate in her basket came assembly belt and belt cover unit checked OK; pckd up 1 W10752283 (washplate)
Terry S.
WASHER MAYTAG MVWB835DW2 Replaced your case assembly checked operation checked for leaks none detected unit checked OK
Terry S.
WASHER MAYTAG MHW5500FW1 Checked unit over check diagnostics American Gods no error codes found diagnostics checked good recalibrated unit unit checked OK
Mark B.
WASHER WHIRLPOOL WTW4816FW2 "Customer complaint of unit making bumping noises while in spin cycle, tested unit, feet are level, found suspension very loose, causing tub to bump against inside of cabinet, needs replaced.; ordrng 1 W10780045 (suspension)"
Arthur H.
DISHWASHER WHIRLPOOL WDT730PAHZ0 On arrival customer says dishwasher doesn’t drain the water . Confirmed complaint. Water in sump of dishwasher. Went into diagnostics and received Error code F8-E2 drain pump problem. Drain water from sump . Replaced Pump with new drain pump . Ran test cycle and dishwasher now draining Properly. Took one picture of model and serial and one of receipt ; used 1 w10876537 (DRAIN PUMP) from stock