Local Reviews
for Cincinnati, OH
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Emily - Cincinnati, OH
Response from A to Z Appliance Service:
Thanks
Review
Connie - Cincinnati, OH
Response from A to Z Appliance Service:
Thanks
Hill
William - Cincinnati, OH
Great service...very prompt and patient with our dishwasher repair!
Response from A to Z Appliance Service:
Thank you for your review. We are pleased to hear that your experience was a positive one.
Polite, Professional, friendly
Lisa - Cincinnati, OH
Really appreciated the prompt service and candid assessment
Response from A to Z Appliance Service:
Thank you for your review. We value each customer and aim to leave them with a positive experience.
Great service
Kathy - Cincinnati, OH
Great service on time.
Response from A to Z Appliance Service:
Thanks.
Great service
Jennifer - Cincinnati, OH
Great experience.
Response from A to Z Appliance Service:
Thanks
Very Friendly Excellent Service
Gay - Cincinnati, OH
Response from A to Z Appliance Service:
Thanks
Joel
Joel - Cincinnati, OH
Great experience with dishwasher repair. Repairman was prompt, professional and even fixed an issue I hadn’t reported. Would gladly use them again.
Response from A to Z Appliance Service:
Thank you for your review. Here at A to Z, we are always encouraged to hear our technicians are doing their best for our valued customers
Great Service
Gary - Cincinnati, OH
Excellent, in time and repaired everything.
Response from A to Z Appliance Service:
Thanks for taking time to give positive feedback.
1358 Herlin Place
Jenny - Cincinnati, OH
The fact that whirlpool does not allow for the mother board to be carried on a truck is an issue. The issue becomes how long it takes to repair the washer. Finally, if I would not have checked to see when the part had arrived my appointment was going to possibly be scheduled without my input as to availability.
Too soon to tell, especially after it was discovered that prior technician had left his repair unfinished
Ed - Cincinnati, OH
Refrigerator repair from Terry Sebastian
William - Cincinnati, OH
Terry was very professional. He was on time, worked quickly to make the repair and was very pleasant to work with.
K
Sandra Elliott - Cincinnati, OH
Good service, arrived on time and explained the service.
John Westrup
John - Cincinnati, OH
Absolutely terrible company. Have worked on on refrigerator for 5 weeks and it is still not making ice. Did not perform a complete diagnostic on the first trip. Doing that would have eliminated 3 subsequent trips. Unfortunately have a service agreement and stuck with them.
Very expedient!
Claudine - Cincinnati, OH
Fulfilled his purpose in a short time. He knew what the problem was and how to solve it. It was explained that warranty work must be called into the company!
Marlena
Marlena - Cincinnati, OH
Excellent, professional
Great Friendly Service
Susan - Cincinnati, OH
A very pleasant experience overall. Very accommodating with friendly and sincere phone conversations when making appointments. Terry is wonderful. He had to come out a few times but always kind and patient and issue now resolved with my oven.
Washer Repair
Robert - Cincinnati, OH
Fast Friendly and Efficient Service
Awesome
Stephanie - Cincinnati, OH
Quick, experienced and awesome service!
Great service
Tami - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you very much for the review. We appreciate it.
Mark is great
Linda - Cincinnati, OH
On time explains everything Great service
Response from A to Z Appliance Service:
Thank you very much for the review.
Great Service!
David - Cincinnati, OH
This Guy Know his Stuff! Thanks gain!
Response from A to Z Appliance Service:
Thank you very much for the review. We like having Arthur on our team.
Arthur is great!
Ronald - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you very much for the review. Arthur and us appreciate you taking the time to review his work. Thanks again
Good service, a little pricey especially the labor costs.
Patrick - Cincinnati, OH
Repair man seemed to know his stuff. Good to work with.
Response from A to Z Appliance Service:
Thank you very much for the review.
Whirlpool repair
Ron - Cincinnati, OH
Great service! I appreciate the expertise of the serviceman
Response from A to Z Appliance Service:
Thank you very much for the review.
Very accommodating service!
Anne - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you very much for the review.
Great service. Informative and courteous
Thomas - Cincinnati, OH
Explained problem and answered a few other questions.
Response from A to Z Appliance Service:
Thank you very much for the review.
Excellent service
Patricia - Cincinnati, OH
Service was prompt and completed to our satisfaction in a professional manner.
Service Review
Ann - Cincinnati, OH
Service was very good, Joel got the dryer fixed quickly. It was expensive adding the service call and the labor was a pretty heavy fee.
Response from A to Z Appliance Service:
Thank you very much for this review. We appreciate it.
Our repair man was wonderful with my son who wanted to watch his every move! I enjoyed working with your company.
Holly - Cincinnati, OH
Excellent service
Peter - Cincinnati, OH
Great
Jillian - Cincinnati, OH
Great thank you
Great service!
Gina - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for this review
Great service and very knowledgeable —
Gina - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for this review
Dryer repair
Fran - Cincinnati, OH
Joel is an Excellent repair technician. He explained why the issue occurred and provided info on other features of the machine.
Response from A to Z Appliance Service:
Thank you for this review
Amy
Amy - Cincinnati, OH
Good. Quick and efficient. Arrived on time. Fixed it.
Response from A to Z Appliance Service:
Thank you for this review
Great Service
Thomas - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for this review
Very good service
Emma - Cincinnati, OH
Mark was on time and did a great job. He explained what the problem was took care of our needs. Thanks Emma
Response from A to Z Appliance Service:
Thank you for this review. We appreciate it.
Another awesome technician.
Gene - Cincinnati, OH
This is the second time I asked A to Z for help, and the second time the technician who was scheduled, Charles S., was totally understanding of my problem, the repair that was necessary, efficient, and respectful of my property. I certainly hope that I will not need any more repairs anytime soon, but if and when I do, I will call this company. Thank you for sending Terry the first time and Chuck the second. I think your best sales people are those who come into contact with the public, like these gentlemen. Gene Gelfand, Madeira, Ohio
Response from A to Z Appliance Service:
Thank you for this review. We and our techs really appreciate it when customers leave review. Thanks again
Prompt service
Jeff - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for this review
Good Service
Molly - Cincinnati, OH
Arthur made me feel very comfortable and he did a good job.
Response from A to Z Appliance Service:
Thank you for this review. We and the tech appreciate it.
Great and fast service
Barry - Cincinnati, OH
Replacement of the electronic control panel on a new Whirlpool refrigerator
John - Cincinnati, OH
Our control panel was not working correctly immediately after the refrigerator was installed. We called for a replacement and a repair person was sent soon after. The new part was installed in a short amount of time and the install seems to have been completed with no problems: the new control panel seems to work correctly, nothing was damaged, and no cleanup was required.
excellent repairman
Gary - Cincinnati, OH
Very professional work was completed in a timely fashion
Molly - Cincinnati, OH
GOOD CALL
Brenda - Cincinnati, OH
Very nice efficient,quick and courteous.
Tracy - Cincinnati, OH
Would recommend
Excellent service!!!
Doloris - Cincinnati, OH
Charles was prompt and efficient in completing a slightly tricky handle attachment to our microwave. He was also very personable and pleasant to work with.
QUICK,SERVICE-ON TIME-SERVICE MAN:EXCELLENT
Phyllis - Cincinnati, OH
YOU GOT IT...
Fantastic service!
Frank - Cincinnati, OH
Fantastic!
Always Great Service
John - Cincinnati, OH
Technician quickly repaired the drainage problem I was having with my washing machine.
Very professional, worked quietly, solved the problem at this time.
Claudine - Cincinnati, OH
Mark cleaned up and was polite and concerned.
Professional & competent!
Jebb - Cincinnati, OH
Terry did a great job!
Ok service
Patricia - Cincinnati, OH
The service itself I had no complaints but had a problem with not being informed that the service charge is in addition to repair charges. Given this fact decided not to have repair. Too costly to begin with then add $96.30 to it (tax additional!) way too high. Please put all info upfront!!!
Wonderful service; skilled technician; problem solved!
Gene - Cincinnati, OH
From the moment Terry came into our home, I knew all was well. He was pleasant, knowledgeable, an advocate for the company, efficient and highly skilled. He was careful to make sure our floor was protected and that no mess was left behind. If I ever need service in the future, I will call your company and ask specifically for Terry. He is a great face for your company; if I weren’t retired, I would hire him away from you and put him in charge of customer relations. Thank you.
Great company to work with
Nicholas - Cincinnati, OH
I found this company to be very responsive with a quick turn around and really good at communication. Terry Sebastian was always on time, professional, courteous and efficient. Roxy was also great to deal with. Unfortunately my dishwasher failed again the day after Terry's last visit but Whirlpool is replacing the unit. Nonetheless my experience with A ro Z was a good one. Thanks!
Great service
Andrea - Cincinnati, OH
Our experience with A to Z was great. I received a call to let me know our service provider was on his way. He was timely, courteous and explained & fixed the issue with our freezer. It was the easiest part of my day, how often can you say that about a service appointment!
Persistance to Do It Right / Reasonable Cost
Bruce - Cincinnati, OH
Great service on time and took care of what needed to be done
Debra - Cincinnati, OH
Did a great job great service and took care of all my needs and questions
On time and friendly
Dan - Cincinnati, OH
Excellent service, caring and friendly
Bruce - Cincinnati, OH
Polite , & very well experienced. Wonderful
Janice - Cincinnati, OH
Arthur knows his stuff & He showed he cared . While he came to take care of one problem he noticed another & he handled that for me also. If I ever need your services again I will request Arthur. Thank you
Excellent customer service
Gina - Cincinnati, OH
Mark was pleasant and explained what he was doing
Great and prompt service
William - Cincinnati, OH
Terry did a great job and also guided us to get the service covered under warranty. He stayed with the service and even came back to make sure all was well and made some minor changes so all was well.
prompt, and went the extra mile to alleviate the problem
Randall - Cincinnati, OH
Survey
Scott - Cincinnati, OH
Starr the man
Steve - Cincinnati, OH
Mark did a great job
Excellent
Anne - Cincinnati, OH
Awesome service
Nathalie - Cincinnati, OH
Charles was very nice and very helpful. As someone who knows almost nothing about appliances, he did a wonderful job explaining to me what was wrong and what he needed to do to fix it. Would absolutely use this service again if needed!
Arthur was very efficient, he listened to what the problems were and went right to work on the dryer, he quickly found the issue and took action to fi
Dennis - Cincinnati, OH
Arthur showed more concern for my problem than the previous technician ( Jon ).
Mrs.
Emily - Cincinnati, OH
Great service
Shannon - Cincinnati, OH
Great, timely service
Ric - Cincinnati, OH
tech was friendly, knowledgeable & right on time!
Pleasant, informative, thorough.
Robert - Cincinnati, OH
Great Service
Susan - Cincinnati, OH
No problems and very happy with the overall experience of having oven repaired. Also, great communication and accurate arrival times.
Leslie
Leslie - Cincinnati, OH
Excellent customer service. Technician was knowledgeable and courteous
Great Service
Cheryl - Cincinnati, OH
Replacement of rotted refrigerator door seal.
Nancy - Cincinnati, OH
Service was under warranty. The refrigerator seal was gotten nearby, it was replaced and he was on his way. Great service. He seemed like a genuinely nice guy.
great service!
Ariana - Cincinnati, OH
Great experience from "A to Z"!
Kathy - Cincinnati, OH
The entire service experience was exceptional. I really appreciated the ability to track my technician's progress on email as well as his phone call giving me a heads up he was on his way during the time expected. Joel was professional and fortunately was able to diagnose and fix the problem we had with our Jenn-Air refrigerator. He had to dig a little to figure it out and did not give up. A very nice man to have in our home and we would DEFINITELY want to have him again if future needs arise.
Terry S.
REFRIGERATOR WHIRLPOOL WRS321SDHW02 Checked the refrigerator and found no power out on red and white wires from freezer cabinet and evaporator motor.; ordrng 1 WP2315549 (evap fan motor)
Terry S.
RANGE WHIRLPOOL WFG320M0BS3 "Replaced oven floor, and racks unit checked okay"
Micheal@atoz1.com
DRYER WHIRLPOOL WED9290FW0 F4E4 code. Possible power failure on the main board. Advised customer that it could be caused by a drop in line voltage. Customer wants board replaced.; ordrng 1 W11038309 (CONTROL )
Micheal@atoz1.com
RESIDENTIAL REFR WHIRLPOOL WRT311FZDB00 Found failed evap fan motor. Order evap motor WP2315539 .; ordrng 1 WP2315539 (MOTOR)
Terry S.
BELLA KITCHENAID KRFC704FSS00 "Checked the refrigerator and found a leak at the defrost drain tube, cleared the debris from the tube unit checked okay."
Micheal@atoz1.com
MICROWAVE KITCHEN AID KMHS120ESS5 Advised customer to have unit dropped and call back for repair schedule. ; O-emld tckt
Micheal@atoz1.com
DRYER WHIRLPOOL WED5620HW0 Repaired front left leveling leg. Tested normal
Micheal@atoz1.com
WASHER MAYTAG MVWC200XW0 Cust will not repair unit collected trip charge by check
Terry S.
REFRIGERATOR WHIRLPOOL WRS322FDAW04 "Replaced the ADC and unit still not running, replaced the thermostat unit checked okay.; pckd up 1 WPW10583801 (thermostat)"
Joel L.
REFRIGERATOR KITCHENAID KRSC503ESS01 Replaced THERMISTER. and tested air flow. Defrosted unit. All checks are good now. ; used 1 WPW10383615 (THERMISTOR) from stock
Terry S.
REFRIGERATOR KITCHENAID KBRC36FTS08 "Checked the refrigerator and cycled the icemaker, found the icemaker leaking from the mold.Parts and labor under the 1 year warranty.; ordrng 1 WPW10277450 (icemaker)"
Terry S.
REFRIGERATOR KITCHEN AID KSSC36QMS00 "Replaced the drain pan and the water filter, leak tested the water system unit checked okay."
Micheal@atoz1.com
N/A N/A RTW4440VQ1 Inspected unit and found timer tripping circuit breaker. Ordered timer. WPW10199989..; ordrng 1 WPW10199989 (TIMER)
Micheal@atoz1.com
WASHER MAYTAG MVWB765FW3 "Replaced main control now showing F2E1 code, stuck keypad. Ofedred keypad; ordrng 1 W11135391 (CONSOLE )"
Micheal@atoz1.com
N/A N/A SZD26VE Compressor pulling 3.5 amps. Complete no cool. Ordered compressor ; ordrng 1 W10160407 (COMPRESSOR )
Micheal@atoz1.com
REFRIGERATOR KITCHEN AID KSSO42QMB01 Quoted customer for the replacement of the optics. W10757851. Cust will call back if she decides to do the repair
Micheal@atoz1.com
FR DR DVE TL PAN WHIRLPOOL WRX735SDBM00 Ordered rails; ordrng 2 WPW10120018 (RAILS)s
Micheal@atoz1.com
AK 12 4 DOOR WHIRLPOOL WRX988SIBM03 No work done
Micheal@atoz1.com
RANGE WHIRLPOOL JDR8895AAW Cust is buying new unit from whirlpool
Micheal@atoz1.com
MICRO/RNGE JENNAIR JMW2427WS00 "Customer complaint no turntable operation. Found failed turntable and coupler. Ordered both .Service call 90.00, Labor 98.75 and parts 93.30 tax 19.74. Customer request MG to return.; ordrng 1 W10911403 (MOTOR) and 1 WPW10776938 (COUPLER)"
Micheal@atoz1.com
WASHER WHIRLPOOL WFW5620HW0 Unit has bad power cord. Ordered cord..; ordrng 1 W11316254 (CORD)
Terry S.
MICROWAVE WHIRLPOOL WMHA9019HN01 "Door intermittently looses the display, unit needs the door replaced.; ordrng 1 W11186017 (door/mw)"
Joel L.
LAUNDRY MAYTAG MVWB835DC4 "Replaced valve, leak checked unit after repair. All operations are good. Cus to observe."
Micheal@atoz1.com
OVEN KITCHEN AID KSGG700ESS0 7725801970 file number.found newly installed motor so tight it won’t spin causing error. Replaced failed motor. Tested up to 400 degrees and no error. Operation normal
Micheal@atoz1.com
N/A N/A KSRG22FKSS15 Found icemaker cover bracket broke off jamming icemaker. Replaced bracket and tested normal
Micheal@atoz1.com
FREEZER WHIRLPOOL WRB322DMBM00 Found rails slightly gummed up with debris. No ice found
Terry S.
ICEMAKER KITCHEN AID KUIC15PHZSO "Checked the ice machine and found unit needed the dryer replaced, replaced the dryer and recharged unit checked ok. Watched unit drop ice.; used 1 WPW10143759 (DRIER UV) from stock"
Terry S.
BELLA KITCHENAID KRFC704FPS01 "Replaced the coupling, UI and housing unit checked okay."
Micheal@atoz1.com
RANGE WHIRLPOOL JDR8895AAW Inspected unit and found that customer had a fire under the cooktop while unit was not being used. Problem started with the cooktop igniters sparking by themselves. Cust was eating dinner when they started sparking again then a big cloud of smoke and flames coming from underneath the cooktop. Unit was unplugged and gas turned off. As far as repair all 5 burners will need to be drilled out and replaced all burner heads will have to be replaced. Complete wire harness and spark module. Possibly the main control but I couldn’t get power to it for testing.; O-emld tckt
Joel L.
REFRIG WHIRLPOOL WRF954CIHW00 "Icemaker was shut off. Turned on. Called techline and cycled heating element in fill tube, all checks are good now. Tech line and walked through filling and cycling of icemaker due to text sheet not available on service matters"
Joel L.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Tested auger, unit has some frost in despensor. Used permagum to seal dispenser Shute, also found line pinched causing water to fill slower then normal. Adjusted water pressure. All checks are good now. W10822606 will need auger motor if they call back with same issue"
Terry S.
FREEZER WHIRLPOOL WZF34X20DW01 "Checked the freezer and adjusted the temperature, unit checked okay."
Terry S.
DRYER AMANA NED4655EW1 "Checked the dryer and found a piece of debris had the blower wheel bound, removed the debris unit checked okay."
Terry S.
OVEN KITCHEN AID KSDG950ESS1 "Checked the range and found a F1E0, F2E1 error code, unit needs the console and relay board assembly replaced.; ordrng 1 W10915031 (panl-cntrl) and 1 W11100513 (cntrl-elec)"
Terry S.
GAS STOVE KITCHEN AID KGCU467VSS01 "Checked the cooktop and found 3 bad micro switch, ; ordrng 1 WPW10402611 (manifold)"
Charles S.
KITCHEN KITCHENAID KGCK366VSS Power good and gas flow good. Cleared debris from inside oriface. Also adjusted igniter. All ckd ok.
Charles S.
DRYER WHIRLPOOL WED7400XW0 Cleaned dryer out and removed a lot of lint. Also looked and checked over dryer and all ckd ok. Power good and heats fine. All checked ok.
Charles S.
RANGE WHIRLPOOL WGG555S0BS01 "Wpw10206288 valveInstalled and all ckd, k. Power good,and unit operates as designed."
Charles S.
DISHWASHER WHIRLPOOL KUDS30FXSS4 Installed pump and motor. Also found break not tight. Tighter water inlet break and tested. N leaks and all ckd ok. Operation is as designed.
Terry S.
WASHER AMANA NTW4516FW3 "Checked the washer and found an F7E5 error code. Replaced the shifter assembly, recalibrated the machine and unit checked okay.; used 1 W10913953 (ACTUATOR) from stock"
Terry S.
ALPHA - CLYDE WHIRLPOOL WFW94HEXW2 "Checked the washer and found an F6E1 error code, gave the customer and est for the repair. Unit also will need the bellows replaced. Customer declined estimate for repairs.Wpw1037412. W10427967.
Joel L.
WASHER WHIRLPOOL WTW5640XW3 "W11035747 transmission 264.71Labor - 150.00Service call. 90.00Unit has bad barrings, barrings have rusted to the point that basket is sticking and not rotating smoothly, would need transmission replaced for repair, cus deciding to not repair at this time"
Terry S.
REFRIGERATOR WHIRLPOOL WRS322FDAW04 Checked the refrigerator and found the ADCis open and not letting the unit run.; ordrng 1 WPW10366605 (cntrl-elec)
Terry S.
50#IM 18" F KITCHEN AID n/a Replaced the water shutoff added 1.5 oz R134A unit ok; pckd up 1 JGPPSV040808W (1/4X1/4 SHUTOFF)
Charles S.
DISHWASHER KITCHEN AID KUDS40CVSS4 Power to unit is good. Unit has no leaks. Unit would not go into operation. Reset power to unit. Entered diagnostics and reset control. Unit started working fine. Tested unit in various cycles and all ckd ok.
Terry S.
REFRIGERATOR KITCHEN AID KSSC36QMS00 Checked the refrigerator and found the drain pan is cracked.; ordrng 1 EDR5RXD1 (filter) and 1 WP2001264 (pan-drip)
Terry S.
BELLA KITCHENAID KRFC704FPS01 Water dispenser not working properly will work on measured film but not lever film; ordrng 1 W11227946 (shield) and 1 W11228132 (shaft) and 1 W11293313 (panel-ui)
Terry S.
RANGE - GAS WHIRLPOOL WFG320M0BS3 "Checked the range and found the oven bottom flexed from the heat, needs oven base replaced.; ordrng 1 W11098799 (bottm-oven) and 2 WPW10550642 (rack-oven)s"
Terry S.
REFRIGERATOR WHIRLPOOL WRT318FZDM05 "Project manager says he is calling Ferguson and having unit replaced, no repair needed."
Terry S.
Kitchen WHIRLPOOL KDTE304GPS0 Checked the dishwasher and found no power into the dishwasher. Referred the customer to an electrician.
Charles S.
KITCHEN AMANA ADB1400AGS0 Unit not operating. Power to unit is good and no leaks. Found door latch bent way to high. Tested unit in diagnostics and no error. Repaired door latch strike and testing unit found all to appear ok.
Charles S.
WASHER WHIRLPOOL WTW5500XW3 "Unit operating fine. Spoke with management and no error codes or issues at all. Advise cx to watch over and if called back out and latch W10404050If indeed,it also needs a control as well and part for control W10480101 So potential repair latch and possibly if control needed a repair Being if both needed total repair. Advised cx that once installed parts are not returnable."
Charles S.
DISHWASHER WHIRLPOOL KUDS30FXSS4 Wpw10511199 tub Installed tub. Power good. Didn’t detect any leaks on several times filling and washing and draining. Advised cx to monitor and ckd ok. Had to tear whole unit out and complete rebuild. ******See sticky notes*******
Charles S.
REFRIGERATOR KITCHENAID KFIS29PBMS02 Ice forming on backside of ic maker adaptor again even with double gasket. Calling techline. Power is good and no leaks. Just ice slightly starting to form on back upper wall behind adaptor to ice maker. Wpl techSterling is rep. Stated that if adaptor already in use then to use perma gun w10688359Clean adaptor area with alcohol wipe and add perma gum. ; ordrng 2 WPW10688359 (sealer-gum)s
Terry S.
VALET WHIRLPOOL PVWM600LY0 verified no parts available per Whirlpool.SR7725846595Mark
Charles S.
COOKTOP KITCHENAID KICU569XBL00 Wpw10396829 cooktop installed All ckd k operation is as designed.
Charles S.
WASHER MAYTAG MVWB865GW0 Wpw10687506 leveling feet installed all ckd ok. Operation is as designed.
Charles S.
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 "Complaint is condensation on Milan and freezer ceiling, found gasket not sealing. Adjusted gasket and all ckd ok. Power good and no leaks."
Joel L.
REFRIG WHIRLPOOL WRF964CIHW00 "Unit had broken wires for door icemaker. Replaced water line and heater. All operations are good now, cus to observe."
Terry S.
DRYER MAYTAG MEDB835DW4 "Checked the dryer and found the thermal fuse open, replaced the fuse checked operation and unit tested properly.; used 1 WP3392519 (FUSE) from stock"
Terry S.
VALET WHIRLPOOL PVWM600LY0 "Checked the unit and found the UI working intermittently, parts NLA. LG steam cabinet OrSwash.com"
Charles S.
30" FDBM WHIRLPOOL WRF560SEYM01 At door cx had a few questions. Explained they are responsible for labor charges and that wpl is only covering part cost due to age of unit. Cx expressed that they rather comtact wool because they don’t feel they need to pay being its wpl who should cover whole cost. Left residence.
Charles S.
REFRIG SAMSUNG RS261MDRS/XAA 01 Current temp is 37.6 and set at lowest setting on fridge setting. Cx has chosen to advise and monitor for a bit longer to see how unit operates. Unit as of now operates correctly.
Charles S.
50#IM 15" FS WHIRLPOOL KUIX305ESS1 W10908287 pump Unit in diagnostics mode showed reservoir full when actually it is dry. Sensor is bad and calls for pump replacement. Power good and no leaks. Giving cx quote for repair.Explained today’s cost is part and service call. ordrng 1 W10908287 (pump)
Terry S.
ICEMAKER KITCHEN AID KUIC15PHZSO "Replaced the compressor and evaporator and the filter dryer, recharged the unit checked ok."
Terry S.
ICEMAKER KITCHEN AID KUIC15PHZSO Replaced the compressor and filter dryer and the evaporator. Recharged the unit checked ok
Charles S.
DISHWASHER WHIRLPOOL WDF520PADM7 W10876537 drain pump installed. Previous pump seal was bad due to installed in correctly and pinched. No leaks and power is good. All ckd ok. ; used 1 w10876537 (DRAIN PUMP) from stock
Charles S.
WASHER WHIRLPOOL WFW5620HW0 W11319991 controlW11322903 controlInstalled controls. No leaks and all tested ok. Operation is as designed. Uni tfills agitates and drains as should. All ckd ok.
Charles S.
STOVE JENNAIR JES8750BAS WP8507P225-60 control 74011715 panel control is discontinued. Not available for repair or rebuild. Advised cx of issue. Power to unity is good and not getting any response from controls. Unit is not repairable.
Charles S.
OVEN KITCHENAID KODE500ESS02 W10801665 controlW11179310 controlInstalled parts listed. Power is good and operation is as designed. Had to remove oven from wall for repair and re install back into wall. All ckd ok. ***see sticky note*** removal from wall.
Charles S.
WASHER MAYTAG MVWB835DW0 W10810403 lid lockW11100602 controlInstalled parts. Listed and all ckd ok. Operation is as designed. No leaks and power is good.
Charles S.
KITCHEN WHIRLPOOL WDT710PAYM6 "Power to unit is good. No leaks. Cx complaint is not cleaning well and tablets not melting. Unit is out of warranty. Unit getting F1E2 , F4E3 error codes. Control and wash motor. after testing unit draws water but will not wash and agitate. Board will go in and out and not respond to all commands, Giving quality tie to cx. Pump motor assy WPW10482480 Control W10597041 "
Charles S.
WASHER WHIRLPOOL WFW5620HW0 Store does not open till 10 AM rescheduling; schdld next appmnt for 9/9 MON 12-4
Charles S.
RANGE WHIRLPOOL WEE730H0DS0 Unit power is good. Error codes F8E0 cooling fan low speed.Unit blower needs replaced as well as controlcontrol is lighting up and flashing on it s own. Power from wall to unit is good. Giving cx quote. blower fan W11107275 control W11050557Labor Scall Quote plus tax Cx has decided to look into new vs fixing and paying scall today.
Charles S.
OVEN KITCHEN AID KSGG700ESS0 W10909669 panel controlW110256616 harnessW11034208 controlW11107275 fan blowerW11176109 harnessWpw10603096 control power good to unit. All operation is as designed. All ckd ok. Unit heats and all burners work as should. See sticky note
Terry S.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Checked the refrigerator and found the freezer evaporator frozen, found the defrost heater harness unplugged. Defrosted the freezer evaporator unit checked okay."
Terry S.
REFRIGERATOR WHIRLPOOL WRT318FZDM05 Customer rescheduled for morning appointment.; schdld next appmnt for 9/17 TUE 7-11
Charles S.
REFRIG SAMSUNG RS261MDRS/XAA 01 DA32-10105V sensor installed per Samsung. Power good and no leaks. Reset unit and advised cx to give 24 hours to adjust and follow up if any issues.
Charles S.
REFRIGERATOR KITCHENAID KFIS29PBMS00 Wpw10764668 ice maker installed. No leaks and power is good. Ice maker found home position and drew water fine. All ckd ok.Unit cools and freezes as d3signed.
Charles S.
DISHWASHER WHIRLPOOL KUDI01FLSS1 8534866 control discontinued WP8530995 ui W10757833 panel consolePower to unit is good. No leaks. But control and interface need replaced due to no communication between the two. Also console has buttons tearing off. Needs replaced as well. Affecting buttons when pushed. Although control is showing discontinued. Unit not repairable.Please see sticky note
Charles S.
DISHWASHER KITCHENAID KDTM354DSS5 Power to unit good. No leaks. Still no power at control. Removed door and found ui not plugged into control. Reseated ui and unit operates as designed. All ckd ok.
Terry S.
XXL FRENCH DOOR WHIRLPOOL KFIS29PBMS02 "Checked the refrigerator and found ice cream soft, checked for dye and found it on the charging port on the dryer. Went to replace the valve core it was stripped. Recovered the charge and found “sludgy” oil from dryer. Called DL asked about oil he recommended to call whirlpool tech support. Spoke with Robert he deemed unit non repairable.RobertSR7725798444"
Charles S.
MICROWAVE WHIRLPOOL KBHC109JSS0 WP4375424 mag Cap WP4375020 WP4375286 transformerWPW10687786 diodePower to unit from source is good. Unit has burning smell and heats over than should. Parts. Listed needed for repair. Just powered on unit hums and heats up. He side needs replaced. Unit will have to be removed from wall. See Sticky note; rqstng P&A on 1 WP4375020 (capactr-mg) and 1 WP4375286 (transformr) and 1 WP4375424 (magnetron) and 1 WPW10687786 (diode)
Terry S.
30" FDBM WHIRLPOOL WRF560SEYM00 Replace front door assemblies for the cabinet also replaced fan and defrost heater harness
Terry S.
DISHWASHER WHIRLPOOL KDTE104ESS3 Checked unit over customer picked up corrugated drain line to reinstall dishwasher also drywall screws sharpened sticking through towards tub instructed customer could not install this way screws needed to be cut off customer to install them self
Charles S.
RANGE JENN-AIR JES1750ES0 Cx complaint”ain’t is unit is getting too hot too fast. Found F6E1 error code. Runaway temp error. Power to control is good. tested sensor and tested fine. Reseated harness on control. Tested unit and reached temp to 350 fine with. O problems. Cx has expressed power outages lately at home. Unit checked ok.
Charles S.
DISHWASHER KITCHENAID KDTE334GPS0 Power good to unit. No leaks. Found F4E4 error code. Wash motor. Reset control and cleared error code. Tested unit and unit was washing fine. Agitated as designed and washes and drains good.
Charles S.
WASHER WHIRLPOOL WTW5500XW3 Cx complaint is unit locking issue. Power to unit is good and no leaks. Ran unit in diagnostics and no error codes present. Found nut on pulley loose. Tightened but on pulley. Tested again and all ckd ok. Reset control. Operation is as designed and all good.
Charles S.
OVEN KITCHEN AID KSGG700ESS0 Arrived and immediately checked for error codes. None found. Unit oven light will not go off. Reset control and testing at 350. And testing broil at 500.Both units work for about 1 minute and then shut off. Calling whirlpool techline. Rep......frankOven sensor checked good. Found loose wire and repaired. After testing unit is getting blower error again. Ordering new blower and also sensor. Getting F3E0Needs sensor and F8E0 error code again as well. W11107275 blower. Needs replaced again. Covered. But not sensorW10833885 sensor Cx can not do afternoon period. Needs morning. Cx wants Tuesday but explained because of hurricane part may not arrive. Scheduling for Thursday morning. Cx only owes price for part sensor See sticky note pls; ordrng 1 W10833885 (sensor) and 1 W11107275 (fan-blwr)
Charles S.
REFRIG SAMSUNG RS261MDRS/XAA 01 Called cx to explain. That we need to wait till Monday and see what temp states before we potentially start dropping money on parts that may not need repaired. So rescheduling for Monday. ; schdld next appmnt for 9/9 MON !
Charles S.
DRYER WHIRLPOOL WED5600XW0 4392067 kitUnit bearing was bad. Replaced with dryer kit. Power good and heats fine. All ckd ok. ; used 1 4392067 (DRYER MAINT KIT) from stock
Terry S.
BELLA KITCHENAID KRFC704FPS01 Replaced thermistor left refrigerator door and UI unit checked OK
Joel L.
N/A N/A MZD2667HES "Removed and replaced entire door flapper assembly, tested operation. Unit is checking good at this time, cus to observe, all checks are good ."
Joel L.
DISHWASHER KITCHENAID KUDE60FXSS0 "Used Teflon tape and tightened down water connection to unit, no leaks. Used leak mitigation mat, cus to observe for the next 24-48 hours. All checks are good now."
Joel L.
REFRIGERATOR KITCHENAID KRSC503ESS01 "Unit was frosted on fresh food side, removed panel and defrosted unit. Set unit for Standard eight hour defrost. Adjusted and reinstalled thermistor in proper location. Customer to observe"
Joel L.
WASHER MAYTAG MVWX655DW1 "Replaced transmission and reinstalled unit properly. Leak checked and used water mitigation mat, all sounds and operations are good."
Joel L.
WASHER WHIRLPOOL WET4024HW0 Unit is leaking from valve. Will need to have valve replaced.; ordrng 1 W10906602 (VALVE )
Charles S.
WASHER MAYTAG MVWB765FW2 Cx complaint is after having to remove unit. Unit didn’t run full cycle correctly. Just sit there. Found water off to unit. After testing found suspension rod off. Also removed unbalanced load error code and adjusted console on cabinet. Checked over all and ckd ok. Operation is as designed.
Charles S.
MICROWAVE AMANA AMV6502RES1 As soonest as I arrived cx stated at door they just called to cancel.
Charles S.
REFRIG SAMSUNG RS261MDRS/XAA 01 Installed sensor. Tested unit ckd ok. Power good and no leaks. Operation is as designed. All ckd ok.