Local Reviews
for Cincinnati, OH
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Edward - Cincinnati, OH
Dishwasher
Amir - Cincinnati, OH
Awesom service
Response from A to Z Appliance Service:
Thank you for writing a review!
Dishwasher
Verna - Cincinnati, OH
The man sent didn’t care what was wrong with my dishwasher. It was perfectly clear he was getting paid to say no. He actually told me rust on the inside is cosmetic? Do you know what rust is? It’s when metal is exposed to heat and water. This is not cosmetic. This is a poorly made dishwasher that I paid extra for. I have never dealt with such an crooked company in my life. Stand by your products!
Response from A to Z Appliance Service:
We thank you for your feedback as we are always working to improve our customer's experience. We unfortunately do not have any sway in the decisions Whirlpool makes for their customer's appliances. Though we are not Whirlpool and we have no say over their decisions, we apologize for any inconvenience you experienced.
Very helpful, kind, willing, friendly
Alberta - Cincinnati, OH
Charles was very informative and so willing to wait while I cleaned area in washer.
Response from A to Z Appliance Service:
Thank you for writing a review!
Owner
Anthony - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you!
Washer service
Leslie - Cincinnati, OH
On time. Very helpful
Response from A to Z Appliance Service:
Thank you for giving us your feedback!
Great
Mike - Cincinnati, OH
Very professional, very helpful and excellent service. For all future needs I'm calling A to Z.
Response from A to Z Appliance Service:
Thank you for giving us your feedback!
Microwave
Ginger - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for writing a review!
Excellent service
Narong - Cincinnati, OH
Excellent for my problem with water filter in the refrigerator.
Great
Carolyn - Cincinnati, OH
Excellent service and answered all questions satisfactorily,
Service review
NSV - Cincinnati, OH
Joel was terrific, professional and very knowledgable. Although he could not fix my issue, I appreciate the suggestions he gave me on how to handle it moving forward. The only reason I didn’t give him/service all Excellent ratings was he turned 2 breakers off to work on the refrigerator. When he was finished, he only turned 1 of them back on. That left my second refrigerator without power until I realized it about 8 hours later that evening. Disappointed that they weren’t both turned back on and I lost some items that defrosted in my freezer.
Great
Peggie - Cincinnati, OH
Polite, efficient, nice ,fair. Thanks for timely service.
Response from A to Z Appliance Service:
Thank you for writing a review!
Great
Gisela - Cincinnati, OH
He knew immediately what the he Problem was. Very efficient, neat and very friendly.
Response from A to Z Appliance Service:
Thank you for writing a review for us!
Wonderful service
Hilary - Cincinnati, OH
Michael was awesome. Very kind and helpful. Thanks so much for fixing my dishwasher.
Terrific service
Dawn - Cincinnati, OH
What a great experience. Knowledgeable, fast and professional!
Whirlpool icemaker
Vashaun - Cincinnati, OH
Great Service
Yasmine - Cincinnati, OH
Happy with service and technician. Covered by Kitchen Aid Insurance
Paul - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for writing a review!
Very professional and courteous staff
Gloria - Cincinnati, OH
Timely service
Response from A to Z Appliance Service:
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Great Service
Randy - Cincinnati, OH
The tech was right on schedule and made the necessary repairs in quick order. 100% satisfied with AtoZ and Micheal. Their notification and tech tracking system is awesome!
Response from A to Z Appliance Service:
Thank you for writing a review! Michael is a vital part of our team.
Excellent service
Wes - Cincinnati, OH
Very professional and knowledgeable. We will see if the new part works after we start the dishwasher.
Response from A to Z Appliance Service:
Thank you for writing a review!
Service call
Darlene - Cincinnati, OH
Our service tech was both knowledgeable and courteous.
Response from A to Z Appliance Service:
Thank you for writing a review!
Great service
Shawn - Cincinnati, OH
Tech was great and very prompt with fixing the problem
Response from A to Z Appliance Service:
Thank you for giving us your feedback. If there was anything we could have done to bring you 5-star service, please feel free to reach out and let us know.
Outstanding service, very professional
Marjorie - Cincinnati, OH
Julia
Julie - Cincinnati, OH
Great service. Very informative
Response from A to Z Appliance Service:
Thank you for writing a review!
Tim
T - Cincinnati, OH
Terry was so nice and courteous. However the ice maker is not working. The mystery continues?!
Response from A to Z Appliance Service:
Thank you for writing a review. Someone will be reaching out to you soon regarding this issue.
Lindy
Lindy - Cincinnati, OH
Great service. Fixed issue.
Response from A to Z Appliance Service:
Thank you for writing a review!
Great
Barbara - Cincinnati, OH
The best service person I have ever dealt with
Response from A to Z Appliance Service:
Thank you for writing a review for us!
Kitchen Aid Refrigerator Service
William - Cincinnati, OH
Charles did a great job. The refrigerator is much lower quality than it should be. Many service calls over its 5-year life. Kitchen Aid / Whirlpool now has said there is nothing more they can do. This is very disturbing.
Response from A to Z Appliance Service:
Thank you for giving us your feedback! We are glad to hear your experience with our service met your expectations even though the expectations of the appliance and brand were not met.
Great
Elsie - Cincinnati, OH
Great job. Fully explained what the problems were. Very polite
Response from A to Z Appliance Service:
Thank you for writing a review for us!
Fabulous Service
Kevin - Cincinnati, OH
The serviceman that helped me with my refrigerator went above and beyond. Very impressed!~
Response from A to Z Appliance Service:
Thank you for writing a review!
Thorough and efficient.
Rosanna - Cincinnati, OH
Very happy with this service opposed to the other two. And this call fixed the problems w/our new dishwasher.
Response from A to Z Appliance Service:
Thank you for writing a review for us. If there was anything we could have done to bring you 5-star service, please feel free to reach out and let us know.
Exceptional service
John - Cincinnati, OH
Called to ask if he could come early, had correct part and repair completed quickly. Can't beat the service offered. Mike did a great job.
Response from A to Z Appliance Service:
Thanks for writing a review! Your feedback is very valuable to us!
Knowledgeable and professional
James - Cincinnati, OH
Response from A to Z Appliance Service:
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Missy
Melissa - Cincinnati, OH
He was so nice and kind and very knowledgeable.
Response from A to Z Appliance Service:
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Best Ever
Ann - Cincinnati, OH
Quickly identified oven problem, had tools to remove oven. Ordered part and back in two days to complete repair. Company communicates scheduled repairs and when Terry would be at the house. Great company to work with.
Response from A to Z Appliance Service:
Thank you for giving us your feedback! We are glad to hear that the service experience met your expectations.
Pleasant experience
Richard - Cincinnati, OH
Great honest service!
Response from A to Z Appliance Service:
Thank you for writing a review for us!
Pleasant and professional
Mydonna - Cincinnati, OH
The man who came to service our fridge was perfect. Very knowledgeable, quick and friendly!
Response from A to Z Appliance Service:
Thank you for writing a review!
Honest,helpful repairman!
Judi - Cincinnati, OH
Charles made sure we knew about charges, cost of repair and was clear on what the problem was.
Response from A to Z Appliance Service:
Thank you for writing a review! Charles is a vital part of our team.
Michael was a delight
Chris - Cincinnati, OH
I am normally cautious about having people in my home. Michael was both professional and instantly made me comfortable with his presence. I will use you all again, and request Michael. I haven’t seen the cost yet- so I will leave that one blank.
Response from A to Z Appliance Service:
Thank you for writing a review! Michael is a very important part of our team! We are glad to hear that your service experience met your expectations.
Prompt and professional service.
Nancy - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for writing a review!
Perfect in every way
Robert - Cincinnati, OH
Excellent, on time, knowledgeable and fixed the problem
Response from A to Z Appliance Service:
Thank you for writing a review!
Great service but high price
Justin - Cincinnati, OH
Maytag repair
Sarah - Cincinnati, OH
Timely, friendly, knowledgeable
Response from A to Z Appliance Service:
Thank you for writing a review!
Everything was good.
Gerald - Cincinnati, OH
Everything was good.
Response from A to Z Appliance Service:
Thank you for writing a review! If there was anything we could have done to improve your experience and bring you 5-star service, please feel free to reach out and let us know.
P
P - Cincinnati, OH
Nice guy knew what he was doing.
Response from A to Z Appliance Service:
Thank you for writing a review!
Excellent service. On time for appointment, plus a call to inform me he was 10 minutes from the house
Dale Duermit - Cincinnati, OH
Terry was very efficient and did a quality job from installing the required parts, to the condition of the laundry area. Very clean. I will ask for Terry the next time I need any appliance repaired. Terry has made me a customer of A to Z.
Response from A to Z Appliance Service:
Thank you for writing a review! Terry plays a vital role on our team and strives to do each job efficiently and thoroughly.
Mrs
Richard - Cincinnati, OH
Very impressed
Response from A to Z Appliance Service:
Thank you for writing a review!
Great service
Jamie - Cincinnati, OH
Nice guy and quick on time - good job
Response from A to Z Appliance Service:
Thank you for writing a review!
Great
William - Cincinnati, OH
Nice! Clean and efficient. No issues with dryer at present time.
Response from A to Z Appliance Service:
Thanks for writing review!
Mary
Mary - Cincinnati, OH
Mike explained the problem and returned days later to install the new igniter.
Response from A to Z Appliance Service:
Thank you for leaving a review for us!
On time and great service
Barbara - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for writing a review
Dishwasher repair
Mark - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for writing a review!
No repair requested but still good service
Marybeth - Cincinnati, OH
Terry took the time to answer all of my questions, even though he was technically finished. I was very grateful!
Response from A to Z Appliance Service:
Thank you for writing a review! Terry is a very important member of our team who aims to serve the customer and do each job efficiently and thoroughly.
Beautiful Technician
Annabel - Cincinnati, OH
He was the upmost in care and explanation. I hope that you have more people in your employment like him.
Response from A to Z Appliance Service:
Thank you for writing a review! Michael is a very important part of our team who strives for excellence.
Fast, polite and right on schedule
Chris - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for writing a review!
Good Service
Mrg - Cincinnati, OH
My dryer bottom was falling apart, he replaced it in a timely fashion.
Response from A to Z Appliance Service:
Thank you for writing a review! If there was anything we could have done to improve your experience, please feel free to reach out and let us know.
Customer
Steven - Cincinnati, OH
He did a very good job.
Response from A to Z Appliance Service:
Thank you for writing a review for us!
Timely and professional
Hana - Cincinnati, OH
He showed up when they said he would, explained everything and efficiently fixed things. He was kind to my dog and was an overall pleasant experience. There are still some issues with the fridge but I won't hesitate to call A to Z again.
Response from A to Z Appliance Service:
Thank you for writing a review! We are hopeful that your fridge will be fixed at the next appointment. Thank you for trusting us with your appliance.
Great resolution to frustrating problem
Kathleen - Cincinnati, OH
Michael was very friendly and knowledgeable. He accurately diagnosed the problem with my brand-new washer. And along with another technician, Chuck, quickly repaired the appliance when the part finally came in.
Response from A to Z Appliance Service:
Thank you for writing a review! If there is anything we could have done to better serve you and bring you a 5-star experience, please feel free to reach out and let us know
Repair kitchen Aid refrigerator
Diane - Cincinnati, OH
It still isn’t working. Freezes up. He was so nice and really tried. I think it’s hopeless. I’m desperate. Over a month without a refrigerator the warranty people keep sending different people. Yours was the best but it’s still freezing in top part. Diane
Response from A to Z Appliance Service:
Thank you for writing a review! We hope we can solve the issue at your next appointment.
Unhappy Maytag customer
Missy - Cincinnati, OH
I was not happy with the service. He did not fix my washer leak and proceeded to note that he thought I was overfilling my washer which couldn’t be farther from the truth. I have pictures and videos of the Esther coming out of my washer. I have now had to reschedule another service tech for Monday which is a HUGE inconvenience for me. I am not a happy customer at this point Would also note I just bought this product in June. Wishing I hadn’t purchased a Maytag.
Very helpful in "diagnosing" the problem.
Nora - Cincinnati, OH
Response from A to Z Appliance Service:
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Great Service
Kristin - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for writing a review for us!
Excellent
Andrea - Cincinnati, OH
Easy to schedule and change appointment. Professional representative showed up and efficiently fixed the problem with my refrigerator door and even offered some life extending tips.
Response from A to Z Appliance Service:
Thanks for writing a review! We are glad to hear your experience with us met your expectations.
Excellent Service
Carla - Cincinnati, OH
Professional and timely. Did a thorough job and made sure it was working before he left.
Response from A to Z Appliance Service:
Thanks for writing a review! We are pleased to hear that your expectations were met and the job was completed efficiently
Mike was pleasant & knowledgable.
Peggy - Cincinnati, OH
Great service. Appreciate the hard work.
Robert - Cincinnati, OH
Amy
Amy - Cincinnati, OH
Fast, efficient & easy!!
Response from A to Z Appliance Service:
Thank you for writing a review. We are glad to hear that your experience was positive.
service on kitchenmaid cooktop Great Service!!!
Andre - Cincinnati, OH
Thank you Micheal for the excellent service you provided, you where knowledgeable, professional, respectful, these qualities are hard to find in customer service today. I hope a to z understands that employees like you are a value to their company.
Response from A to Z Appliance Service:
Thank you for writing a review! Michael is a very important part of our team and always strives for excellence.
Professional and excellent service
Chris - Cincinnati, OH
Outstanding and knowledgeable Repair Gentleman. Friendly and caring job done right and timely. If ever a problem I would call this organization First!
Response from A to Z Appliance Service:
Thank you for writing a review. We are pleased to hear that your service met your expectations.
Great
Wallace - Cincinnati, OH
Micheal appreciation all you done
Response from A to Z Appliance Service:
Thanks for writing a quick review for us
Excellent
Gregory - Cincinnati, OH
Rep was on time and explained the issue well I forgot to ask how to remove scratches. Thank you
Review
Casey - Cincinnati, OH
Great Service, Very Professional
Carolyn - Cincinnati, OH
Very knowledgeable about appliance they were servicing. Joel was very professional, prompt, and polite. I would definitely call on A-Z for future service needs.
Response from A to Z Appliance Service:
Thank you for writing a review for us. We are glad to hear your service exceeded your expectations and the problem was resolved.
Excellent customer service
Melissa - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for leaving us a rating.
excellent
Sherry - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for leaving a rating.
great service
Kathleen - Cincinnati, OH
Arrived on time and provided great service! Highly recommend!
Response from A to Z Appliance Service:
Thank you for writing a review for us.
Excellent Service!
Michael - Cincinnati, OH
Joel did an excellent job! He was on-time, Anticipated the problem and brought the needed part, and was quick and efficient. He also shared what he was doing and why. He was courteous and respectful. I highly recommend Joel!
Response from A to Z Appliance Service:
Thank you for writing a review. We are pleased to hear that your experience with our technician was positive and that the problem was resolved.
Great Warranty Work
Deanna - Cincinnati, OH
The service person was excellent, on time and quick service.
Response from A to Z Appliance Service:
Thank you for writing a review. We are very glad to hear your experience was positive.
Jake S.
RANGE KITCHENAID KFID500ESS02 "Found unit has F40 induction cooktop error code, found cooktop glass has separated from metal. Cooktop needs replaced, per tech sheet checked connections, induction power module needs replaced as well.; ordrng 1 W10777613 (cooktop) and 1 W10886865 (module)"
Micheal@atoz1.com
DISHWASHER KITCHENAID KDTE254ESS1 "Unit working intermittently, ordered ui and main control.; ordrng 1 W10866124 (cntrl-elec) and 1 W10902370 (panel-cntl)"
Jake S.
RANGE WHIRLPOOL WFE505W0HS1 "Replaced control and temp sensor and tested unit, checks ok."
Mark B.
KITCHEN KITCHENAID KDFE104HWH0 Soap dispenser visible broken..ordering to replace; ordrng 1 W10861000 (detergent dispenser)
Mark B.
DISHWASHER WHIRLPOOL WDT730PAHZ0 F4e3. F7e1 motor not running checked connections they were secure..needs replaced..informed customer..; ordrng 1 W10917110 (pump&motor)
Micheal@atoz1.com
KITCHEN KITCHENAID KDTM354ESS0 Didn’t realize that rack did not come with adjusters. Ordered WPW10546503 x2; ordrng 2 WPW10546503 (adjuster)s
Micheal@atoz1.com
WASHER MAYTAG MVWX655DW1 Worn hub assembly. Ordered hub assembly kit. Collected cash deposit; ordrng 1 W10528947 (drive hub kit)
Micheal@atoz1.com
HOOD VENT KITCHENAID KVWC958JSS0 Replaced failed rocker switches x 4. Tested unit and found operation normal
Micheal@atoz1.com
RANGE / UXB1200DYS0 "Replaced failed blower motor, tested unit and found operation normal"
Micheal@atoz1.com
LAUNDRY MAYTAG MVWC465HW2 Have voltage to motor but no operation. Ordered W10832724; ordrng 1 W10832724 (drive motor)
Joel L.
WASHER WHIRLPOOL WTW7600XW2 "Unit has a lot of rust build up on the frame, the lid, the hinge of the unit. Also the barrings are bad and going out. And the rust is being caused by a small leak coming from the fill valve assembly, the rust damaged at this time is cosmetic. Unit would need to be submitted for Auth or possible coverage. Cus will be contacted within the next few business days. ; rqstng P&A on 1 W10434974 (CABNET) and 1 W10435302 (BARRING KIT ) and 1 WP3957177 (TOP) and 1 WPW10309358 (HINGE )"
Micheal@atoz1.com
DISHWASHER WHIRLPOOL WDF520PADW7 "Ran unit and inspected, could not find any leak. All the insulation was dry, no water tracks underneath dishwasher."
Micheal@atoz1.com
WASHER MAYTAG MVWB835DW4 Customer instruct. Advise customer that both valves must be turned on. Tested unit and found operation normal
Micheal@atoz1.com
REFRIG KITCHENAID KRMF706ESS01 Performed temperature test. Kept kicking out of diagnostics. All lights are working all fans are working. Rebooted main control. Operation normal .
Micheal@atoz1.com
FREEZER WHIRLPOOL WZF34X20DW01 "Took unit out of demo mode, operation normal"
Micheal@atoz1.com
REFRIGERATOR WHIRLPOOL WRS321SDHB01 Tech line confirmed that UI controls defrost system. Defrost is intermittent heater check good. Unit is now cooling normally. Ordered defrost control.; ordrng 1 W11214887 (cntrl-elec)
Micheal@atoz1.com
DISHWASHER KITCHENAID KDTE204EPA4 "Motor will not operate, ordered sump assembly. W11084657; ordrng 1 W11084657 (pump&motor)"
Micheal@atoz1.com
DISHWASHER KITCHENAID KDTE104ESS2 "Pump failure due to stuck relay on board, ordered board and pump; ordrng 1 W10854225 (cntrl-elec) and 1 WPW10348269 (drain pump)"
Micheal@atoz1.com
DISHWASHER WHIRLPOOL WDT970SAHV0 "Customer modifying floor so dishwasher can be removed. Slot were cut and feet are underneath them, legs cannot be raised because unit is to close to the counter; schdld next appmnt for 4/1 WED !"
Micheal@atoz1.com
WASHER WHIRLPOOL MVWB766FW1 "F5E1 code, failed lid lock assy. Ordered lid lock; ordrng 1 W10810403 (lid lock assy)"
Charles S.
REFRIGERATOR GE PFE28RSHESS Unit power is good. Cooling as designed. Freezer door seal is warped and allowing warm air to enter unit. Then allowing frost to build up and then drip onto floor. Unit needs new freezer door gasket (WR14X31558)Took pictures of floor and advised cx as to why they were getting water on floor and that seal would need replaced to correct issue. Giving cx quote for repair. Part on return upon repair. ; ordrng 1 WR14X31558 (GASKET GREY)
Micheal@atoz1.com
WASHER WHIRLPOOL WFW5620HW0 "File number 7727272494. Plugged unit in after correctly installing harness and the plug arched and console stopped working, documenting with tech line. Ordered console ; ordrng 1 W11319991 (cntrl-elec)"
Micheal@atoz1.com
OVEN WHIRLPOOL WFG525S0HZ1 File number 7727467601. Installed valve. Now oven burner will not fit on valve. Tech line suspects wrong burner was put in oven or valve part number is wrong. Call CAP ; schdld next appmnt for 3/27 FRI !
Joel L.
REFRIGERATOR WHIRLPOOL WRT518SZFM "Checked behind compressor for possible die leak. Also behind evap cover. Can’t find harde evidence of leak that is visible. No or low charge on compressor. Partial to no frost pattern on evap. Will need compressor tech for further diagnostics and possible internal leak on unit, compressor has been running, and is warm to the touch, rescheduling for compressor tech .; ordrng 1 COMPRESSORTECH and 1 WPW10507886 (COMPRESSOR )"
Joel L.
WASHER WHIRLPOOL CAE2745FQ0 Coin slide Was tampered with and is now not functioning properly. Will need coin operated assembly. Called techline and was told to replaced the coin slide for this issue. ; ordrng 1 W11126319 (COIN SLIDE )
Charles S.
REFRIGERATOR JENN-AIR JB36NXFXLE01 "W10908166 module installed. Power to unit is good and cools and freezes fine. Light did not come back on. Unit freezer light is out as well as top two lights in fridge. Unit needs led control. (W11368839] Giving cx quote for repair. Scall covered, Labor Calling partner for info on possible warranty Partner team rep...jenn air two yr manufacturer warranty Suzanne in jenn air canadaAll of,unit is covered under two yr warranty. Called and spoke to Wayne about previous call with charges and possible cx reimbursement. ; ordrng 1 W11368839 (LED CONTROL)"
Charles S.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Unit power is good. Frost build up on interior freezer wall. Fan not working. Causing frost build up to restrict air flow. Calling partner team... rep...BrandyOrdering parts for repairW11196400 controlW11214887 controlWp2315549 Otto evap fanW11405276 harness; ordrng 1 W11196400 (cntrl-elec) and 1 W11214887 (cntrl-elec) and 1 W11405276 (HARNESS) and 1 Wp2315549 (evap fan motor)
Charles S.
N/A N/A KUDG25SHWH1 Unit power is good. Unit was. Leaking in front right side. Unit needs following parts Console wp9744101Control (discontinued)Seal 4172127 Water also back fills into sink on drain. Control is needed but not available.(PARTS NOT AVAILABLE)ADVISED CX AND LEFT RESIDENCE.
Joel L.
OVEN WHIRLPOOL WFE525S0JZ0 Checked over unit and found cord preventing drawer from shutting properly used tie to secure record at back for proper function and operation of unit. Door is operating and closing properly. All burners are functioning correctly at this time. Unit is heating well. No errors on control. Customer to observe; used 1 WP8567668 (WIRE TIE) from stock
Micheal@atoz1.com
KITCHEN KITCHENAID KDTM354ESS0 "Replaced failed left and right rails for upper bracket, also found basket warped, ordered basket; ordrng 1 W10728863 (dishrack)"
Charles S.
REFRIGERATOR WHIRLPOOL WRT518SZFM Wpw19570380 fanW11204896 bladeUnit blade hitting housing in operation. Ordering parts for repair. Power good. No leaks. ; ordrng 1 W11204896 (blade-fan) and 1 WPW10570380 (baffle-air)
Joel L.
FRIDGE WASHER WRF757SDHZ00 "Secured both handles tightened down set screws, checked doors for proper ceiling. Used silicone on corners for better fitment to frame. Unit is cooling properly all sounds are normal and checks are testing good at this time. Customer to observe; used 1 W10841140 () from stock"
Micheal@atoz1.com
WASHER WHIRLPOOL WFW5620HW0 Grinding noise. Found failed stator and rotor. Parts ordered; ordrng 1 W11314361 (rotor) and 1 W11354541 (STATOR )
Charles S.
WASHER WHIRLPOOL WFW75HEFW0 W10443885 latch. Unit need latch and w11201274 controlPower to unit good. Door latch broken and control needs replaced. ; rqstng P&A on 1 W10443885 (latch) and 1 W11201274 (cntrl-elec)
Micheal@atoz1.com
RANGE WHIRLPOOL WFG320M0BS0 Reschedule for 3/25; schdld next appmnt for 3/25 WED !
Charles S.
"M/W OTR, PURCHA" WHIRLPOOL WMH32519HZ5 Unit is damaged. Cabinet dented. Door tabs broken and door is bowed. Also facial wall behind door on cabinet is dented as well.Calling techlineRich.....explained all findings to rich with techline and documented all damage and concealed damage. Advised I took pictures and documented tech lines recommendations. Sr#7727446771Have cx call wpl per techline.
Micheal@atoz1.com
30' FDBM WHIRLPOOL WRF560SEHZ00 "Replaced failed damper assembly and sealed cover better. iPad is showing duplicate part, marked as not needed..."
Charles S.
DISHWASHER WHIRLPOOL WDT780SAEM1 Cx complaint is unit isn’t heating as designed. Power is good and no leaks. Ran diagnostics all ckd ok. Heater runs fine. Calling techline. Ed.....while on phone with Ed unit gave F3E3. Cx is using rinse aid and set for max per techline. Advised cx after I replace sensor (OWI) it will take a few cycles to reset itself. Ordering part for repair. Sensor wpw10705575#7727448204; ordrng 1 WPW10705575 (sensor)
Charles S.
COMPACTOR WHIRLPOOL GX900QPPS6 "Wp777811 switch installed and unit still bounces hard towards retracting. Called wpl techlineRep...SteveTo,d to try push to start switch. Sr#7727381771W10723644 start switch; ordrng 1 WP9871824 (switch-off)"
Micheal@atoz1.com
WASHER WHIRLPOOL WTW4855HW1 "Unit showing overflow code, pressure tube clear. Ordered main control W11256099; ordrng 1 W11256099 (cntrl-elec)"
Micheal@atoz1.com
REFRIGERATOR FRIGIDAIRE FRT17B3AW3 Found and opened clogged defrost drain tested unit and found operation normal refer to ticket 315247 for cc payment
Micheal@atoz1.com
REFRIGERATOR KITCHENAID KRMF706EBS01 "Filter light now working properly, user control now intermittently non responsive. Ordered main control; ordrng 1 WPW10675033 (cntrl-elec)"
Micheal@atoz1.com
DRYER AMANA NED4655EW1 Tested unit and found operation normal. Did find a plastic place mat on top of the dryer cabinet that could be causing smell. Advised customer not to have anything like that on top of the unit
Charles S.
FREEZER WHIRLPOOL ED2FHEXSB00 W10408179 valve quoteValve needs repaired ; ordrng 1 W10408179 (water vavle asm)
Charles S.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Unit control and interface has miscommunication error ordering parts for repair. Power to unit is good. Not leakingW10898167 wireW11305297 controlW11302464 ui; ordrng 1 W10898167 (wire) and 1 W11302464 (console) and 1 W11305297 (cntrl-elec)
Charles S.
REFRIGERATOR WHIRLPOOL WRS315SDHZ01 Ran diagnostics. Unit has corrected itself before arrival. All teat are good. Advised to keep drinks in front of vent in fridge or they could tend to freeze. Also. Power good and no leaks. Operation is as designed and all ckd ok.
Joel L.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Unit had bad led, light module was not replaced previously...but needed to be replaced. Swapped out with new light from stock, all operations are good now. Lights are working well. ; used 1 W11205083 (MODULE) from stock"
Micheal@atoz1.com
KITCHEN KITCHENAID KDTM354ESS0 Found top rail delaminating ordered left and right side; ordrng 1 W11259785 (track) and 1 W11259786 (track)
Micheal@atoz1.com
REFRIGERATOR WHIRLPOOL KSSC42QMS02 Failed fill tube heater. Ordered W10460127; ordrng 1 W10460127 (tube-inlet)
Micheal@atoz1.com
MICROWAVE WHIRLPOOL KMCS3022GSS2 This is a non serviceable unit. Advised customer of replacement procedure.
Micheal@atoz1.com
OVEN WHIRLPOOL WFG525S0HZ1 Found oven burner feed tube broke off at regulator. Ordered WPW10602001. ; ordrng 1 WPW10602001 (valve-gas)
Charles S.
DISHWASHER WHIRLPOOL WDF330PAHB2 Compressor”ain’t is no power. Shut door all the way and nothing. Fixed terminal wires to control box on unit. All c kid ok. Turned water on and all ckd ok. Operation is as designed and all ckd ok. Added terminal wire ties and nut. And also fixed harness to drain pump.
Micheal@atoz1.com
RANGE WHIRLPOOL WFG320M0BS0 "Replaced failed igniter but now it’s not releasing gas. Ordered safety valve and regulator.; ordrng 1 W11346659 (REGULATOR) and 1 WP98014893 (valve-gas), pckd up 1 W10918546 (igntr-oven)"
Micheal@atoz1.com
REFRIG WHIRLPOOL ED5LHAXWT00 "Replaced failed ice bucket, shaft and used grease. Tested unit and found operation normal"
Micheal@atoz1.com
REFRIGERATOR WHIRLPOOL WRF992FIFM00 Found failed main control. Ordered control W11389712; ordrng 1 W11389712 (CONTROL)
Micheal@atoz1.com
MICROWAVE JENNAIR JMW3430WB02 "Replaced interlock system as advised by tech line, error still present; schdld next appmnt for 3/25 WED !"
Micheal@atoz1.com
30' FDBM WHIRLPOOL WRF560SEHZ00 Ordered damper assembly and sealer-gum to prevent air leak.; ordrng 1 212643 (sealer-gum) and 1 W11087463 (damper)
Micheal@atoz1.com
DRYER WHIRLPOOL WHD5090GW Replaced failed hinge but backer for the hinge screw broke off. Unit still operational.; ordrng 2 W10658549 (screw)s and 1 W11086785 (bulkhead)
Charles S.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Lw11037733 doorPower good but found busted wires on bottom of harness. Ordering door for repair. Advised cx that time would be set out for door to arrive. ; rqstng P&A on 1 LW11037733 (dor-fip)
Charles S.
KITCHEN KITCHENAID KDTE234GPS0 Retailer is replacing unit for cx. RepIr not needed.
Micheal@atoz1.com
WASHER WHIRLPOOL WFW5620HW0 "Replaced user control and upper harness, still no power to ui. ; ordrng 1 W10919932 (harns-wire)"
Joel L.
30' FDBM KITCHENAID KRFF300EBS00 Installed damper assembly. Checked airflow form unit. All operations are good. Cus to observe.
Terry S.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Checked the refrigerator and found the light not working in the freezer section, replaced the module and unit operating properly at this time."
Terry S.
DISHWASHER WHIRLPOOL WDT970SAHV0 Checked the dishwasher and found the wash motor not operating at all unit needs the sump assembly replaced.; ordrng 1 W11087376 (pump&motor)
Micheal@atoz1.com
DRYER AMANA NED4655EW0 "Replaced failed idler,supports and belt with rebuild kit. Tested unit and found operation normal ; used 1 4392065 (DRYER MAINT. KIT) from stock"
Micheal@atoz1.com
RANGE WHIRLPOOL WFG320M0BW2 "Found loose right rear burner, repaired and tested for leaks and operation...all normal"
Micheal@atoz1.com
DISHWASHER AMANA ADB1400AGS Installed kick plate and retainers. Outer panel damaged on inspection. Customer doesn’t want outer panel replaced
Charles S.
WASHER WHIRLPOOL WTW4816FW2 Unit power is good and found drain pump bolts not in all the way. But unit has severe damage to right side back of cabinet. And back panel. Doesn’t want to fix cabinet and panel. Will sell as is. All ckd ok. Installed cam w10721967; used 1 W10721967 (CAM) from stock
Charles S.
DRYER FRIGIDAIRE FAQE7011KW0 Power to unit is good. Unit will not shut off. After running test unit needs controls replaced. Following parts Re needed for repair.Control 134556500 Control 137070840NH cx paid 3/17/2020Cx owes remaining balance of ; ordrng 1 134556500 (interface) and 1 137070840NH (CONTROL)
Terry S.
COMPACTOR WHIRLPOOL GX900QPPS6 Started compactor loud thumping noise at end of cycle..tried adjusteing switch per Chris at service matters.did not work..need to replace switch...; ordrng 1 WP777811 (switch-dir)
Joel L.
KITCHEN WHIRLPOOL WDT750SAHZ0 "Unit has dent in door panel. Unit is under the 30 day cosmetic warrenty, rescheduling for install. ; ordrng 1 W11087377 (DOOR PANEL, )"
Micheal@atoz1.com
OVEN IKEA IBS350DS00 Failed TOD. ; ordrng 1 WP4449751 (thrmst-fix) and 1 WPW10545255 (fuse-thrml)
Joel L.
DISHWASHER KITCHENAID KDPE334GBS0 "Ran unit through diagnostics and confirmed proper incoming water and wash performance. Unit is filling, washing, draining. And heating properly. Customer is using rinse aid and proper detergent. Recommend customer to use fresh cleaning tablets for proper performance and function. Ran clean cycle through dishwasher customer to observe; used 1 W10282479 (AFFRESH) from stock"
Charles S.
REFRIGERATOR WHIRLPOOL WSF26C3EXB01 "Spoke with cx to let them know door is on order and will be rescheduling for when door,arrives to install. ; schdld next appmnt for 5/11 MON !"
Micheal@atoz1.com
30' FDBM WHIRLPOOL WRF560SEHZ00 "Replaced failed tank and valve, tested for leaks, operation normal"
Micheal@atoz1.com
REFRIGERATOR KITCHENAID KBSD606ESS00 "Replaced failed optics, tested unit and had solid red light. Operation normal"
Charles S.
REFRIGERATOR KITCHENAID KRSF505ESS01 Wires to door are cut. Needs new door. Cx paid scallOwes labor of upon repair. Power to unit is good and needs new door. Operation is as designed. Ordering parts listed for repair.Door freezer LW10755680; ordrng 1 LW10755680 (dor-fip)
Terry S.
DRYER - ELECTRIC MAYTAG MED8630HW0 "Checked the dryer and found a slight vibration noise from the back of the dryer, unit needs lit number W11401018 per technical bulletin W11378591A.; ordrng 1 W11401018 (KIT)"
Charles S.
WASHER MAYTAG MVWB835DW4 Power good and unit operates as designed. No leaks. Needs following parts for repair. Lid w11259006Hinge w11401116Hinge wp8563965Hinge wp8572974; rqstng P&A on 1 W11259006 (lid) and 1 W11401116 (HINGE) and 1 WP8563965 (lid hinge) and 1 WP8572974 (lid hinge)
Terry S.
FRONTLOAD WASHE MAYTAG MHW8630HW1 Checked the dosing pump and found not dispensing properly.; ordrng 1 W11316271 (motor-pump)
Charles S.
DISHDRAWER WHIRLPOOL WDTA50SAHZ0 Front panel is dented and needs replaced. Operation is good and no leaks. Just needs parts listed for repair. W11088097 panel ; ordrng 1 W11088097 (panel)
Micheal@atoz1.com
REFRIGERATOR KITCHENAID KRMF706EBS01 File number 7727370127. Replaced failed board and led assembly. Ordered harness per tech line. W11170612; ordrng 1 W11170612 (harns-wire)
Micheal@atoz1.com
DISHWASHER WHIRLPOOL WDT720PADM2 "Installed pump and sump assembly, found hold down on sump assembly sheared off. Reordered sump assembly ; ordrng 1 WPW10671941 (pump&motor)"
Terry S.
DISHWASHER WHIRLPOOL WDT710PAHB1 "Replaced the parts listed, no leaks found, unit operating properly at this time."
Charles S.
RANGE KITCHENAID KSIB900ESS2 Found harness to control not seated correctly. Installed zip tie to help hold harness in place. Operation is as designed and all ckd ok.
Micheal@atoz1.com
WASHER MAYTAG MVWC565FW1 Repaired drain hose to evacuate water correctly tested normal
Micheal@atoz1.com
DRYER MAYTAG MEDB765FW0 Found and repaired broken wire on terminal block. Tested unit and found operation normal
Micheal@atoz1.com
WASHER WHIRLPOOL WFW85HEFC0 "Failed pump assembly, housing cracked. Ordered complete pump assembly WPW10605427. Verified receipt and snapped picture of it.; ordrng 1 WPW10605427 (pump-water)"
Micheal@atoz1.com
WASHER MAYTAG MVWB765FC3 LF code. Checked hoses and electrical to the valve. Failed fill valve. W11165546; ordrng 1 W11165546 (valve)
Micheal@atoz1.com
WASHER WHIRLPOOL WFW5620HW0 File number 7727365994. Unit intermittently not spinning out. Upper dispenser is also leaking. Tech line transferred me to customer care for dispenser issues. ; ordrng 1 W11318755 (drawer)
Joel L.
MICROWAVE WHIRLPOOL CAE2745FQ0 File number - 7727366690Called and documented with tech line again. Unit will need main electron a control and coin operated control again for diagnosis. Rescheduling for repair; ordrng 1 W11188527 (CONTROL ) and 1 WPW10491734 (CONTROL )
Micheal@atoz1.com
LAUNDRY MAYTAG MVWB865GW0 "Replaced failed agitator, tested unit and found operation normal"
Micheal@atoz1.com
WASHER WHIRLPOOL WFW5620HW0 "Installed main control, double and triple checked each connection, all in place. LED on main control blinking correctly showing everything checks normal, but now the user control stopped functioning. Inspected user control and harness and could not locate any defect. Ordered upper harness and User control; ordrng 1 W11316252 (harns-wire) and 1 W11319991 (cntrl-elec)"
Micheal@atoz1.com
RANGE KITCHENAID KODE500ESS04 Customer complaint error message on display. Inspected all connections and found connector on the keypad. Contacted tech line to verify and they advised changing keypad and harness. Ordered UI and harness..File number . 7727356544. ; ordrng 1 W11086141 (console) and 1 W11177679 (harns-wire)
Micheal@atoz1.com
REFRIGERATOR KITCHENAID KBSD606ESS00 "Customer complaint no ice, inspected unit and found faulty optics, 2 flashes followed by 1 second delay. Ordered optics. ; rqstng P&A on 1 W10757851 (optic bd set ref)"
Micheal@atoz1.com
MICROWAVE JENNAIR JMW3430WB02 Thoroughly inspected unit. Replaced ACU and user control. Tested unit and now showing a code of F6E8.. File number 7727354576. 7727354576 now ordered interlock assembly.; ordrng 1 W11033422 (interlock)
Charles S.
LAUNDRY MAYTAG MVWX655DW1 Cx complaint is unit is damaging clothes. No error codes and unit power is good. No leaks. Found burr on inside basket wall. Needs following parts for repair. W10752719 basketW10902814 washplateW10752181 screwW10528947 hub; ordrng 1 W10528947 (drive hub kit) and 1 W10752181 (SCREW) and 1 W10752719 (basket) and 1 W10902814 (washplate)
Charles S.
FREEZER WHIRLPOOL WRS331SDHM00 Door has damage. Took pics. Ordering for repair. Stainless LW11026355 door; ordrng 1 LW11026355 (DOOR)
Joel L.
RANGE JENN-AIR JDRP548WP02 "Called techline again, confirmed proper board part number, picked up old boards for core charge. Parts need to be special ordered from Plainfield per manufacturer after re diagnosing. Rescheduling for parts ; ordrng 2 W10876298 (CONTROL)s"
Charles S.
REFRIGERATOR KITCHENAID KRMF706EBS01 W10815694 doorPower good and no leaks. Door is damaged again. Calling management to confirm next step. 5138850780 heatherW10815694 door needs reordered again. Scratch dig on door. Took pics; ordrng 1 W10815694 (dor-fip bl)