Local Reviews
for Cincinnati, OH
Powered by Fluid LOCALVery professional, worked quietly, solved the problem at this time.
Claudine - Cincinnati, OH
Mark cleaned up and was polite and concerned.
Professional & competent!
Jebb - Cincinnati, OH
Terry did a great job!
Ok service
Patricia - Cincinnati, OH
The service itself I had no complaints but had a problem with not being informed that the service charge is in addition to repair charges. Given this fact decided not to have repair. Too costly to begin with then add $96.30 to it (tax additional!) way too high. Please put all info upfront!!!
Wonderful service; skilled technician; problem solved!
Gene - Cincinnati, OH
From the moment Terry came into our home, I knew all was well. He was pleasant, knowledgeable, an advocate for the company, efficient and highly skilled. He was careful to make sure our floor was protected and that no mess was left behind. If I ever need service in the future, I will call your company and ask specifically for Terry. He is a great face for your company; if I weren’t retired, I would hire him away from you and put him in charge of customer relations. Thank you.
Great company to work with
Nicholas - Cincinnati, OH
I found this company to be very responsive with a quick turn around and really good at communication. Terry Sebastian was always on time, professional, courteous and efficient. Roxy was also great to deal with. Unfortunately my dishwasher failed again the day after Terry's last visit but Whirlpool is replacing the unit. Nonetheless my experience with A ro Z was a good one. Thanks!
Great service
Andrea - Cincinnati, OH
Our experience with A to Z was great. I received a call to let me know our service provider was on his way. He was timely, courteous and explained & fixed the issue with our freezer. It was the easiest part of my day, how often can you say that about a service appointment!
Persistance to Do It Right / Reasonable Cost
Bruce - Cincinnati, OH
Great service on time and took care of what needed to be done
Debra - Cincinnati, OH
Did a great job great service and took care of all my needs and questions
On time and friendly
Dan - Cincinnati, OH
Excellent service, caring and friendly
Bruce - Cincinnati, OH
Polite , & very well experienced. Wonderful
Janice - Cincinnati, OH
Arthur knows his stuff & He showed he cared . While he came to take care of one problem he noticed another & he handled that for me also. If I ever need your services again I will request Arthur. Thank you
Excellent customer service
Gina - Cincinnati, OH
Mark was pleasant and explained what he was doing
Great and prompt service
William - Cincinnati, OH
Terry did a great job and also guided us to get the service covered under warranty. He stayed with the service and even came back to make sure all was well and made some minor changes so all was well.
prompt, and went the extra mile to alleviate the problem
Randall - Cincinnati, OH
Survey
Scott - Cincinnati, OH
Starr the man
Steve - Cincinnati, OH
Mark did a great job
Excellent
Anne - Cincinnati, OH
Awesome service
Nathalie - Cincinnati, OH
Charles was very nice and very helpful. As someone who knows almost nothing about appliances, he did a wonderful job explaining to me what was wrong and what he needed to do to fix it. Would absolutely use this service again if needed!
Arthur was very efficient, he listened to what the problems were and went right to work on the dryer, he quickly found the issue and took action to fi
Dennis - Cincinnati, OH
Arthur showed more concern for my problem than the previous technician ( Jon ).
Mrs.
Emily - Cincinnati, OH
Great service
Shannon - Cincinnati, OH
Great, timely service
Ric - Cincinnati, OH
tech was friendly, knowledgeable & right on time!
Pleasant, informative, thorough.
Robert - Cincinnati, OH
Great Service
Susan - Cincinnati, OH
No problems and very happy with the overall experience of having oven repaired. Also, great communication and accurate arrival times.
Leslie
Leslie - Cincinnati, OH
Excellent customer service. Technician was knowledgeable and courteous
Great Service
Cheryl - Cincinnati, OH
Replacement of rotted refrigerator door seal.
Nancy - Cincinnati, OH
Service was under warranty. The refrigerator seal was gotten nearby, it was replaced and he was on his way. Great service. He seemed like a genuinely nice guy.
great service!
Ariana - Cincinnati, OH
Great experience from "A to Z"!
Kathy - Cincinnati, OH
The entire service experience was exceptional. I really appreciated the ability to track my technician's progress on email as well as his phone call giving me a heads up he was on his way during the time expected. Joel was professional and fortunately was able to diagnose and fix the problem we had with our Jenn-Air refrigerator. He had to dig a little to figure it out and did not give up. A very nice man to have in our home and we would DEFINITELY want to have him again if future needs arise.
Great Service!
Patrick - Cincinnati, OH
Arrived on time, very courteous! Fixed the washer in a short amount of time.
Prompt service.
Janet - Cincinnati, OH
My washer was repaired and 1 week later, the new parts malfunctioned. The replacement parts arrived early and the repeat repair was completed earlier than expected. Keeping my fingers crossed that the parts will last longer than a week! ***I cannot comment on cost / pricing of service below since the part and service were under warranty.
Professional Service Company
Albert - Cincinnati, OH
I have had A-Z our 4 times in 2 months due to a lemon dishwasher. They were always prompt, courteous, and knowledgeable. Thanks
Great Service!
Cynthia - Cincinnati, OH
The tech was extremely informative and pleasant!!
Great service
Adam - Cincinnati, OH
Very helpful & knowledgeable technician.
Response from A to Z Appliance Service:
Thank you
Great service
Maurice - Cincinnati, OH
Service was great
Response from A to Z Appliance Service:
Thank you very much for the review.
Great Customer Service!
Obonganam - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you
Washer is not what they say
Larry - Cincinnati, OH
Problem is with Home Depot and the product they sold us does not work for our needs and they will not stand behind it
Response from A to Z Appliance Service:
Thank you for the review and sorry the washer is not what you thought you were getting. Hopefully that gets resolved, but thank you for using our service.
Good service
Pat - Cincinnati, OH
Mark was very professional and polite. He replaced a part, but said that might not address the problem, so he also noted the number of another part that may be needed. The problem was not fixed, so we made a phone call and the new part has been ordered. I would definitely recommend Mark.
Response from A to Z Appliance Service:
Mark does a good job for us. Thank you for taking the time to leave this review of his work
Outstanding Seevice
Michael - Cincinnati, OH
Arthur was very professional, polite, prompt and prepared!
Response from A to Z Appliance Service:
Thank you. Arthur does appreciate it when his customers take the time to leave a review. We appreciate it as well
Mr.
Eric - Cincinnati, OH
They came to my house on time and fixed my dryer in less than an hour.
Response from A to Z Appliance Service:
Thank you for the review. We appreciate it.
Great Service
Peter - Cincinnati, OH
Great service, on time, very courteous and professional
William - Cincinnati, OH
Great repairman bad support staff
Amy - Cincinnati, OH
The repairman was very helpful and professional. His support staff let him down by sending the wrong part. He had to make 3 trips for a simple switch change.
Great Service
Susan - Cincinnati, OH
Took a couple of trips to identify the true problem but once identified, Jonathan and A to Z did a great job. (Whirlpool did not do a great job )
Excellent Service
Elizabeth - Cincinnati, OH
Awfull
Holly - Cincinnati, OH
My appointment was from 12 to 3 the guy was double booked and he Ididn’t get to me until five. I I lost a days work I wouldn’t recommend your company to anyone. And he couldn’t fix my problem
excellent service
VICKERS - Cincinnati, OH
Excellent Service, happy customer.
Michelle - Cincinnati, OH
Great Service
Mark - Cincinnati, OH
Honest and professional tech
Bev - Cincinnati, OH
Jonathan was great
Ande - Cincinnati, OH
Jonathan was great. He quickly new what the problem was and how to fix it.
very easy to work with
Fransisco - Cincinnati, OH
Service Experience
Bruce - Cincinnati, OH
Very Professional. left the work spotless, and very informative with all my questions. You have a repeat customer and I will recommend your service to anyone is looking for an appliance repair company.
Great service
Joshua - Cincinnati, OH
We continue to have warrant work done on our fridge. I like their system that allows you to track the technician as well as know where you are at for the day. Are you 2nd or last stop in their schedule? It’s a really nice feature. Keep up the great work.
Greg
Greg - Cincinnati, OH
Great Service
Great service! Knowledgeable technician.
Diane - Cincinnati, OH
Al
Al - Cincinnati, OH
Good tech
Great!
Casey - Cincinnati, OH
great
Al - Cincinnati, OH
Mark the service Tech was absolutely awesome, very professional and knowledgeable
Janine - Cincinnati, OH
Mark who serviced the machine was fantastic, very knowledgeable and helpful. I would definitely ask for Mark back if any other issues!!!!!!
OUTSTANDING CUSTOMER SERVICE
Deborah - Cincinnati, OH
The technician arrived shortly after I received my notification. He was very professional and polite. He completed the job quickly and did several test to ensure my appliance worked properly. I hope nothing else in my home break down but if it does and within A to Z scope, I will contact them immediately. Thanks A to Z!
Terrific Service!
Robin - Cincinnati, OH
Everything was great! The technician was on time, and he got right to work and fixed the problem easily. Thanks!
Less than desired
JC - Cincinnati, OH
Communication about appointment not made as promised. Had to call repairman back to fix error
Got right to the problem
Molly - Cincinnati, OH
Our technician found the issue right away and confirmed that a part needed to be replaced. He ordered it on the spot and set up an appointment to install it while I waited.
Great Service
Elaine - Cincinnati, OH
He was on time and fast! He was very knowledgeable and was able to make our day better with her great customer service! Two thumbs up!!
Timely and Efficient
D - Cincinnati, OH
Had a new washer installed, but the delivery person connected water lines incorrectly. A-Z tech was very professional and right on time! Thank you!
Very informative
Deborah - Cincinnati, OH
I was given good suggestions that were very helpful.
Great service
Barbara - Cincinnati, OH
Serviceman very good but part I needed was discontinued. Boo hoo
Great service
Denise - Cincinnati, OH
Mr Jonathan was great he was on time he answered all my questions and gave me tips on the up keep of my washer
Very professional communication on the day of!
Ken - Cincinnati, OH
Very knowledgeable service man. On time and attentive to detail.
Excellent and efficient.
Linda - Cincinnati, OH
Absolutely great technician
"580 - Cincinnati, OH
Arthur was on time and very thorough. He knew what he was doing.
Cindy - Cincinnati, OH
great service
Debbie - Cincinnati, OH
The service was great. I was disappointed for the time I had to wait for the initial appointment, but was very happy with the work.
Good Service
Karen - Cincinnati, OH
Charles did an excellent job!!!
Nice warrantied repair job by a friendly guy
Jan - Cincinnati, OH
Arthur arrived on time for replacement of the fan assembly on my new, under-warranty Whirlpool wall oven. Arthur worked efficiently, explained things well, and was a low-key,friendly guy as well. Oven fan seems to work nicely now too! Many thx!
Response from A to Z Appliance Service:
Thank you very much. We appreciate the review.
Great Service
Mike - Cincinnati, OH
We will definitely do business with this Arthur Harshbarger in the future.
Response from A to Z Appliance Service:
Thank you very much for the review. Arthur and the rest of our technicians appreciate customers taking the time to leave one.
Steve
Steve - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you
Ismaila
Ismaila - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you.
Excellent Customer Service
Tracy - Cincinnati, OH
It has been a long time since I've been able to wholeheartedly recommend anyone's service. A to Z is superb! Friendly, courteous, very knowledgeable and professional. Every person you speak to is genuinely concerned about your issue from the schedulers to the technicians. They came right out, diagnosed and fixed the problem, in addition to giving helpful advice. Just can't say enough. Great experience!
Response from A to Z Appliance Service:
Thank you very much for this review. We appreciate you taking the time to leave it. This is the experience we want every customer to have.
Terry S.
"M/W OTR, PURCHA" KITCHENAID KMHS120ESS7 "Replaced the lamp holder for the surface light , tested unit checked okay."
Arthur H.
REFRIGERATOR MAYTAG MFI2269VEQ1 On arrival customer says mullion has come loose from refrigerator door . Confirmed complaint. Removed screw from door and replaced mullion Back on door and tightened with one screw . Mullion now working Properly. Customer didn’t want to buy new mullion . Just put old one back in place .
Arthur H.
LAUNDRY WHIRLPOOL WTW5000DW1 On arrival removed bad gear case and all related parts . Installed the new Gear case and new clutch and inner tub. Installed new wash plate and recalibrated the washer . Ran auto test and manual test for high speed Spin . Washer passed all testing and is now ready for use. Went to CAP for New wash plate . Invoice # CI5790822 for wash plate
Arthur H.
RANGE - GAS WHIRLPOOL WFG320M0BB0 On arrival removed bad control board and temp sensor. Installed the new Control board and temp sensor. Checked oven for proper operations. Oven went to 350 and shut off . Oven now working properly.
Arthur H.
REFRIGERATOR WHIRLPOOL WRF560SEYB05 On arrival customer says refrigerator freezer froze over. Confirmed complaint Had to use steamer to clear frost from evaporator cover . Removed cover And went into diagnostics and ran test 5 for defrost. Heater came on and Worked just fine . Checked evaporator thermistor and found it was open . Replaced with new thermistor. Reassembled everything and started refrigerator back up and set to recommended settings . 580 is invoiced for this repair today ; used 1 W10383615 (THERMISTOR ) from stock
Arthur H.
WASHER MAYTAG MVWP575GW0 On arrival removed the bad control board. Then installed the new control Board. Then removed the lid latch and replaced it with new unit . Recalibrated machine and ran auto test and then ran manual test for high speed spin. Machine passed all testing. Washer now ready for use . Took two pictures of the work area
Terry S.
DRYER WHIRLPOOL WED5000DW2 "Checked the dryer and found the red wire on the incoming power from the terminal block melted and grounding out against the bulkhead, the dryer needs a terminal kit installed.; ordrng 1 279318 (terminal)"
Jeremy F.
LAUNDRY WHIRLPOOL MVWB835DC4 "Replaced suspension rods, calibrated unit, ran through test cycle, all operations normal, checks ok."
Charles S.
DISHWASHER WHIRLPOOL KUDC10FXWH1 "Wpw10195500 harnessWpw10380685 controlWpw10469575 ventWpw10481128 panel Installed parts listed. Power to unit is good and all checked ok. No leaks and operation is as designed. All,ckd,ok"
Charles S.
WASHER WHIRLPOOL WTW4816FW1 Cx complaint is unit not spinning correctly. error code F1E1 present. Main control fault. Checked unit as per service matters. And still error code present. Ordering control for repair. W11170319 control; rqstng P&A on 1 W11170319 (cntrl-elec)
Charles S.
REFRIGERATOR WHIRLPOOL WRT311FZDB Cx complaint is ice maker not working. Found ice maker harness not plugged in. Tested and harvest all ckd ok. Power good and no leaks. Unit operates as designed.
Terry S.
REFRIGERATOR KITCHENAID KBBL206EPA01 Replaced light assembly top left of refrigerator section unit checked OK
Terry S.
DISHWASHER WHIRLPOOL KDTE504DSS0 Replaced the optical sensor unit checked okay
Jeremy F.
DISHWASHER WHIRLPOOL WDT780SAEM1 "Checked for error codes, checked power to drain pump, drain pump getting 120, but not coming on, replaced drain pump, ran through test cycle, unit is draining, found upper rack wheels coming off, ordering wheels.; ordrng 1 W10712395 (adjuster) and 1 WPW10508950 (stop), used 1 WPW10348269 (PUMP) from stock"
Charles S.
RANGE WHIRLPOOL WFG320M0BB0 Wpw11126814 controlInstalled and all ckd ok. Operation is good and unit heats as designed. Power good and all ckd ok. Tested unit and reached desired temp. All ckd ok.
Arthur H.
OVEN WHIRLPOOL WFG550S0HZ0 On arrival removed bad oven control. Replaced with new oven control . Ran test cycle . Oven came on right a way . All issues with oven lighting Are now good . Took three pictures of work area
Charles S.
WASHER MAYTAG MVWC416FW1 "W10836692 agitatorNo one home. Called,cx again and finally got through. Cx dad showing up to let me in to repair unit. Installed part listed. Power to unit is good and all ckd ok. Operation is as designed. No leaks."
Charles S.
WASHER WHIRLPOOL GHW9300PW1 Cx compliant is unit isn’t draining. Power to unit is good and no leaks. Found drain pump clogged. Cleared drain pump and all checked ok. Operation is good all ckd ok.
Terry S.
REFRIGERATOR WHIRLPOOL KRFF707ESS01 "Replaced parts and instructed customer on water flow, unit checked okay."
Terry S.
LAUNDRY WHIRLPOOL MEDB766FW0 Drum seal not on front panel need to order new drum seal; ordrng 1 W11035878 (brng&seal)
Terry S.
FREEZER KITCHENAID KFIS29PBMS02 "Per Whirlpool tech support, unit needs boards replaced unit not going through complete defrost. Part #W10751276 is correct part number but called DAP spoke with Chris said is good number but unable to verify price or availability.; ordrng 1 W10751276 (CONTROL ) and 1 W10759802 (cntrl-elec) and 1 W10871842 (grille)"
Mark B.
COOKTOP WHIRLPOOL G7CG3064XS00 "Customer complaint of unit sparking while unit is not in operation, replaced spark module, tested unit, unit is sparking only when intended, all checks ok."
Mark B.
OVEN WHIRLPOOL KEBC208KSS0 "Replaced thermal fuse, tested unit, cooling fans are running normally, unit is heating normally, all checks ok."
Mark B.
COOKTOP WHIRLPOOL G7CG3064XS00 "Customer complaint of unit sparking while unit is not in operation, replaced spark module, tested unit, unit is sparking only when intended, all checks ok."
Mark B.
WASHER MAYTAG MVWB765FW2 "Customer complaint of unit squeaking during operation, confirmed complaint, tested unit, water valves, drain pump and motor are all operating normally, found oil leaking from gearcase, needs replaced.; ordrng 1 W10811956 (drum assy)"
Terry S.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Checked unit and found no dye in compressor compartment, found dye in evaporator unit needs fresh food evaporator.; ordrng 1 W11116006 (evaporator)"
Terry S.
SXS 25' RAM WHIRLPOOL ED5KVEXVQ00 Checked unit over found bad mold and icemaker icemaker leaking into ice bucket replaced ice maker with truck stock part unit checked OK; used 1 WPW10190965 (ICEMAKER) from stock
Charles S.
REFRIGERATOR WHIRLPOOL WRB322DMBW00 "Wpw10594330 control Installed parts listed and all ckd ok. Operation is as designed, no leaks and all ckd ok."
Charles S.
DRYER MAYTAG MGD5500FW0 Unit vibrating badly. Removed front panel and cleared blower housing and wheel of lint. Put unit back together. Power good and heats good. Vibration is gone. All ckd ok. Operation is as designed.
Charles S.
FREEZER WHIRLPOOL GB9FHDXWS08 W10882923 ic maker installed. Previous ice maker was leaking and ice up. Power good and no leaks. All ckd ok. Operation is as designed. ; used 1 W10882923 (ICEMAKER) from stock
Charles S.
OVEN WHIRLPOOL WFG320M0BS3 Cx comp”ain’t is unit is getting hot on outside door glass and handle. Unit has new style seal and heat will escape from door cracks. Service pointer W10917778Insulation kit. W11025151Ordering part for repair. Cx requested to be scheduled out to June 10th. ; schdld next appmnt for 6/10 MON !
Mark B.
DISHWASHER KITCHENAID KUDS02FRSS1 "Customer complaint of unit not draining, confirmed complaint, drain pump is activating normally, found clog in drain line, needs replaced.; ordrng 1 356138 (clamp hose) and 1 8269144A (drain hose) and 1 WPW10358302 (hose-drain)"
Charles S.
LAUNDRY WHIRLPOOL WTW5000DW2 Cx stated unit leaking and not draining at all times. Found drain hose twisted and applying pressure and pulling off drain connector on back. Adjusted drain hose and tested in diagnostics. No error codes and no leaks. Ran deep water wash and no leaks. Recalibrated unit control and all checked ok. Advised cx customer of repair. All operation is as designed.
Arthur H.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 On arrival customer says refrigerator not cooling . Confirmed complaint.After inspection found compressor Not running . Changed the start switch and compressor Is now running . Refrigerator is cooling on departure. Took one picture of model and serial Used one start device 8201786 . If customer calls back in for unit not cooling we will Need to order compressor kit W11209866 Please confirm with customer that the bugs or roaches Are gone and the house has been cleaned . ; used 1 8201786 (START DEVICE) from stock
Arthur H.
SXS 22' RAM WHIRLPOOL WRS571CIHZ01 On arrival customer says refrigerator making whirling sound . Confirmed complaint. After inspection found air diffuser making noise in the refrigerator Section. Went to CAP to pick part up for customer. Returned and installed The diffuser. Went to diagnostics and ran test number three and diffuser Is operating smooth and quiet on departure. Took one picture of model and serial Went to CAP Blue Ash to get part #W11164593 Invoice #CI5790339
Arthur H.
OVEN WHIRLPOOL WFG550S0HZ0 On arrival customer says oven not lighting on his gas range . Confirmed Complaint. After inspection found control board not sending voltage To igniter in the oven . Customer needs one new control. Took one picture of model and serial Rescheduled for May 20 to install ; ordrng 1 W11050788 (CONTROL )
Mark B.
REFRIGERATOR WHIRLPOOL WRX988SIBE00 "Customer complaint of frost in freezer section and unable to close freezer door, confirmed complaint, found left side of freezer door not closing and sealing correctly, defrosted freezer, adjusted doors rails to ensure door closes correctly, door is now sealing correctly, no longer allowing hot air into freezer, all other operations normal, all checks ok. If issue persists unit will need new freezer rails, please order parts if customer calls back: part numbers: W10625067, and W10625068."
Mark B.
"M/W OTR, PURCHA" KITCHENAID KMHS120ESS7 "Customer complaint of vent light not coming on, confirmed complaint, unable to access components to test correctly because of how unit is mounted, needs microwave lift to diagnose.; ordrng 1 MWTOOL,LIFT"
Mark B.
REFRIGERATOR WHIRLPOOL WRS571CIDW00 "Customer complaint of unit not making ice, tested unit, found wires at bottom of freezer door has been cut from rubbing on hinge, wires are non serviceable part, needs door replaced, also found fridge door pulling away from upper hinges both doors need replaced, parts are covered by whirlpool; ordrng 1 LW10352226 (dor-fip wh) and 1 LW10801811 (dor-fip wh)"
Arthur H.
RANGE - GAS WHIRLPOOL WFG320M0BB0 On arrival customer says oven goes to 500 degrees no matter what she Sets the temperature at . Did the cancel /cancel. Start for diagnostics And range has F1 in the error code . Oven/ broiler over temp . Checked the Oven sensor for resistance and sensor is open . Customer needs new control And new sensor . Took one picture of model and serial. Rescheduled for May 20 to install ; ordrng 1 W10181986 (sensor) and 1 W11126814 (CONTROL )
Mark B.
DRYER WHIRLPOOL WED4815EW1 "Customer complaint of unit not starting, confirmed complaint, checked incoming power, no power incoming, customers break was tripped, reset breaker, checked wiring on unit, found ground wire from 4 wire outlet cord not installed correctly, corrected wiring issue, tested unit, unit is now heating and tumbling I normally, all checks ok."
Charles S.
FREEZER WHIRLPOOL GB9FHDXWS08 Cx had water on front right corner. Cleared all ice and debris and cleared drain tube. Door needed adjusted. And fixed seal. Seal was not sealing and allowing warm air into unit allowing condensation and then freezing. Operation is as designed and all ckd ok.
Charles S.
SXS 22' RAM AMANA ASI2175GRS01 Unit power is good and no leaks. Fridge door has two noticeable dents in it. And freezer door has scratches. Other than that unit operates as designed. Submitting for both doors on cosmetic damage. Unit is still within first 30 days. LW11156544 fridge door with dentsLW11025544 freezer with scratchesExplained to customer if approved could take up to 6 to 8 weeks for doors to come in. ; rqstng P&A on 1 LW11025544 (dor-fip) and 1 LW11156544 (dor-fip)
Charles S.
WASHER WHIRLPOOL WTW8200YW0 Cx complaint is unit keeps throwing UL code. Power is good and no leaks. Spin basket and bearings are bad. Unit needs parts listed for repair. W10381078 tub and bearing assy W10356924 basket WPW10380698 washplate WPW10076270 screw WP8533928 screw (2) WPW10222008 filter
Terry S.
ICEMAKER KITCHEN AID KUIC15PRXS0 Checked unit over still the wrong harness received referred to Dayton appliance parts spoke with Mark he is going to contact her and pulled her research for correct part; saved tckt
Terry S.
DISHWASHER WHIRLPOOL KDTE504DSS0 Checked the dishwasher and found multiple error codes having to do with the OWS sensor unit needs the sensor replaced.; ordrng 1 WPW10705575 (sensor)
Terry S.
REFRIGERATOR KITCHENAID KBBL206EPA01 Replaced LED module now have 12.5 V going to the lightbulbs but still no lights in the freezer section unit needs lights; ordrng 1 W10908166 (module)
Arthur H.
REFRIGERATOR AMANA ART318FFDS03 On arrival no one answering door . Called number on work order and she Said someone was coming to let me in .2:05pm . File # 7724839345 unrepairable leak On arrival unit not cooling . Checked pressure with gauges and there is no pressure. All gas has leaked out. Checked for dye at all welds and on evaporator. Can’t find any dye . Called tech line then isolated the the high Side closed one end off and pulled vacuum from other end and it would not hold vacuum. Left customer file number and number for Amana . Unit is out of warranty.
Charles S.
RANGE WHIRLPOOL WFG320M0BB0 Unit will not go heat in bake or broil correctly. Top burners work fine. Oven sensor checks fine. Unit in diagnostics mode has an F1 error code. Tried disconnecting power and restarting.. cleared error code and error code reappeared. Unit needs control board. W11126814 controlSubmitting for approval. control ; rqstng P&A on 1 W11126814 (cntrl-elec)
Charles S.
XXL FRENCH DOOR KITCHENAID KFIS29BBMS00 "Cx complaint is leaking in fridge. Found water line not seated correctly. Reseated line and tested unit, operation is good and no leaks found. Power good and unit cools and freezes as designed. All ckd ok. Tested diagnostics for any erros and now found."
Terry S.
DISHWASHER KITCHENAID KDTM354DSS5 "Checked the dishwasher and looked for any error codes none found, tested operation unit checked properly. Instructed the customer on the filter assembly and how often it needs cleaned."
Charles S.
DISHWASHER WHIRLPOOL KUDC10FXWH1 Unit has no power. Not functioning. Removed front panel and found unit control has caught fire and melted. As well as other parts. Listing parts needed for repair and submitting for approval. Advised cx they should hear from insurance within 2 to 3 days. Power is off to unit. Unit will have to be removed to repair. WPW10380685 control WPW10481128 UI WPW10469575 vent WPW10195500 harness; rqstng P&A on 1 WPW10195500 (harns-wire) and 1 WPW10380685 (cntrl-elec) and 1 WPW10469575 (vent asm) and 1 WPW10481128 (panel-cntl)
Charles S.
REFRIGERATOR WHIRLPOOL WRB322DMBW00 Cx complaint is noise from fridge. Power to unit is good and no leaks. Found damper motor grinding. Needs new part listed for repair. WPW10594330 damper; ordrng 1 WPW10594330 (control)
Mark B.
27" AW OASIS AGI WHIRLPOOL WTW6200VW0 "Customer complaint of unit not spinning out clothes at end of cycle, tested unit, confirmed complaint, checked all electrical connections, connections are all fine, found loose bolt on rotor of motor, tightened bolt down, in manual testing unit now spins normally, customer to observe operation, if issue persists recommend to replace motor, part: WPW10419333. Inlet valve is very loud, working as of now but might need replaced soon, quoted part: W10364988 "
Arthur H.
DISHWASHER WHIRLPOOL WDF520PADB7 On arrival customer says dishwasher has a dispenser problem. The pod That he is using hangs up and doesn’t fall in the dishwasher to dissolve Sometimes. Ran diagnostics test and dishwasher gave me 10-1 as error Code . Dispenser issue. Checked dispenser for proper operations. Solenoid Not releasing every time . Customer needs new dispenser and control Took one picture of model and serial Reschedule for May21 to install ; ordrng 1 W10671905 (dispenser) and 1 W10906426 (cntrl-elec)
Charles S.
SXS 25' MFD WHIRLPOOL WRS325FDAW04 W10871583 harnessWpw10515057 lightInstalled parts listed and all ckd ok. Operation is as designed. No leaks and operates fine.
Charles S.
WASHER WHIRLPOOL WFW947OWW01 Cx complaint wash sud code. Drain pump was clogged. Cleared debris and tested unit. Power is good and operation is good. No leaks. All checked ok. Operation is as designed.
Arthur H.
WASHER MAYTAG MVWP575GW0 On arrival customer says washer will not start. Will not Light up or let her make any selections at all . She unplugs machine for awhile and sometimes it starts And sometimes it doesn’t . Checked all power coming from outlet . All is good . All plug connections are good . Electronic control is going bad . Customer needs one new control F5-E1 lid lock error code was in the control . Need one new latch Took one picture of model and serial and one of receipt Rescheduled for May 20 to install ; ordrng 1 W11158149 (CONTROL ) and 1 WPW10482836 (latch)
Arthur H.
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 On arrival customer says refrigerator ice production is erratic. After inspection found ice bin full but would not dispense the ice . Bucket is Cracked . Customer says ice maker has been working since she changed The water filter . Ordering one new ice bucket.Rescheduled for May 24 at Customer request . Took one picture of model and serial Customer has authorization number for repair today #WK6D5K6DPL1; ordrng 1 W11185686 (ICE BUCKET)
Terry S.
30" FDBM WHIRLPOOL WRF560SEYM00 Chicken over fan on freezer door off of track realign door tracks thawed freezer instructed customer on operation freezer door
Terry S.
REFRIGERATOR AMANA ARB9058CB. /PARB9058 "Checked the refrigerator and found a crack in the primary water valve assembly, unit needs the valve replaced. Customer paid in full on visa card; ordrng 1 WP12544002 (valve-inlt)"
Terry S.
DRYER MAYTAG MEDC465HW0 "Checked the dryer and found unit too close to the wall blocking 75% of the venting system, pulled unit from the wall showed the customer with temperature readings the difference with unit pulled out to allow air to flow properly. The dryer working as designed."
Terry S.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Replaced the evaporator and recharged the refrigerator with 5.5 oz R134A. Checked the refrigerator for leaks unit checked okay.; used 1 WPW10143759 (DRIER UV) from stock
Joel L.
MICROWAVE IKEA IBMS1455WS0 IK3N0K3APL1Unit at bat display in control board. Only displaying partial display. Replaced and tested operation reinstalled built in microwave. All functions tested good and unit is working properly now
Terry S.
OVEN KITCHENAID KEMS309BSP01 Checked the oven and found the cooling fan bound needs. Motor; ordrng 1 WPW10641253 (blower)
Joel L.
DISHWASHER JENNAIR JDTSS246GS0 Ran unit through diagnostics and checked for air codes on unit. Unit is getting good water flow. Pump is washing properly. Detergent dispenser is functioning correctly. Door is latching properly at this time. All keys on keypad are working correctly. Recommended customer to use a fresh cleaning tablets periodically for proper performance and function of unit. All the other checks are good; used 1 W10282479 (DISHWASHER TABLETS) from stock
Arthur H.
DISHWASHER WHIRLPOOL IUD9500WX4 On arrival customer says dishwasher starts sometimes and sometimes it doesn’t. After inspection found panel display is broke missing pieces . Customer needs one new panel control. Customer paid 337.75 by credit card Customer is paid in full Rescheduled for May 23 to install Jean only works on Tuesday and Thursday ; ordrng 1 W10243229 (PANEL CONTROL )
Arthur H.
WASHER WHIRLPOOL WTW7320YW0 On arrival customer says washer won’t spin . Confirmed complaint and Went into diagnostics and ran motor test and washer spins . Fast. Medium And slow . Washer doesn’t spin in auto mode . Main control is bad Gave customer Quote for repair W10372181 electronic control.
Charles S.
XXL FRENCH DOOR KITCHENAID KFIS29PBMS00 Unit had no ice buildup. Fan blade in freezer was crooked. Causing loud noise. Fixed and all ckd ok. Operation is as designed. Power good and no leaks.
Charles S.
REFRIGERATOR WHIRLPOOL ED5GHEXNB00 Ice maker wouldn’t even harvest. Was sizzling and humming. Ice maker was bad. Replaced ice maker with wpw10190965Operation is as designed. All ckd ok. Unit power is good and no leaks. Cools and freezes as should. ; used 1 WPW10190965 (ICEMAKER) from stock
Arthur H.
REFRIGERATOR WHIRLPOOL WRS312SNHM01 On arrival customer says refrigerator door is dented . Confirmed complaint Took one picture of dents . Customer says he is a flight attendant and is out of town a lot . He needs to speak with the office before next appointment.Advised of six to eight week wait for a door . Rescheduled for July 2 to install Took one picture of model and serial ; ordrng 1 LW11259517 (REFRIGERATOR DOOR )
Terry S.
"M/W OTR, PURCHA" KITCHENAID KMHS120ESS7 "Checked the microwave oven and found a burnt contact in the bulb holder, unit needs the holder replaced as well as the bulb.; ordrng 1 8206232A (lamp 40 watt) and 1 W10210871 (holder,lamp)"
Terry S.
RANGE WHIRLPOOL SVD48600P "Checked the range and gas connections, found a leak at the TrackPipe connection before the gas regulator. Instructed the customer to contact a plumber as the gas leak is not a range issue."
Terry S.
WASHER AMANA NTW4516FW2 "Checked the washer and found power into the control but no reaction, replaced the main board and recalibrated the washer . The tested okay."
Charles S.
REFRIGERATOR WHIRLPOOL HR90949237 Cx complaint is unit won’t cool. Ran diagnostics on unit. Everything checked ok. Power good to unit and no leaks. Letting sit for a bit to run because unit was unplugged upon arrival. Checked back on unit and frost pattern is good. Freezer and fridge both operating as designed. All ckd ok
Charles S.
RANGE WHIRLPOOL WFE550S0HZ1 Cx complaint is door steel peeling off. Power to unit is good. And unit needs door glass replaced. unit Otherwise works as designed and ckd ok. Ordering part for repair. Glass W11249559; ordrng 1 W11249559 (glass-door)
Charles S.
FREEZER KITCHENAID KRFC300ESS01 Cx complaint was on how to remove insert on freezer basket. Temp concern in freezer. And using controls to set temp. Showed cx how to set temp and how to remove insert from basket. Power to unit is good. No leaks. And freezer in diagnostics as well as whole fridge is working as designed. Everything passed and looked fine with diagnostics. Reset control and also found freezer door rails are needing replaced. When opening door left side rail extends more than other side. Tried to adjust but needs replaced. Ordering and listing part for repair. Rest of unit checks ok. WP13055901 rails. (2); ordrng 2 WP13055901 (slide)s
Terry S.
DRYER WHIRLPOOL CGM2745FQ0 "Checked the dryer and found the burner lights the goes out, the flames burn back to the burner not shutting off completely.; ordrng 1 279311 (ignitor kit & bracke) and 1 279923 (valve,gas) and 1 WPW10114740 (key)"
Charles S.
WASHER WHIRLPOOL WTW4816FW2 "Complaint is unit doesn’t spin. Found belt on pulley off and inside cover. Put belt back on and tightened nut on pulley. Reset and calibrated control. No error codes in diagnostics. Tested unit and operation in diagnostics. Unit spins and operates as designed, all checked ok. Valves draw water. Unit agitates and drains and spins fine. Did adjust clip on control panel. All ckd ok."
Arthur H.
SXS 25' MFD WHIRLPOOL WRS315SNHW01 On arrival customer says refrigerator is rolling too easy when opening the doors . Removed kick plate and checked parts page in service matters There are no legs on this model to lock down to keep unit from moving . Called tech line and tech said to put rollers on small piece of carpet and line Rollers up on the crack in the tile floor . Helped customer by cutting pieces Of carpet to put rollers on and slide under the rollers . Unit now secure in place . Took one picture of model and serial and two of tile floor .
Arthur H.
REFRIGERATOR AMANA TZ19RW On arrival customer has all the insides of her refrigerator taken apart to clean . Four shelf’s two crispers to put together. Screwed all shelf’s together And repaired crisper . Inside of refrigerator is now back together and usable .
Joel L.
REFRIG KITCHENAID KRFC300EBS00 Leveled unit and turned on Humidity sensor on Molean. Greased Molean track and tested for proper operation. Unit is cooling and fans are operating properly adjusted crisper drawer temperature. All checks are good no damages to unit or around unit. All checks are good
Arthur H.
LAUNDRY WHIRLPOOL WTW5000DW1 On arrival customer says washer not spinning properly Confirmed complaint. When washer goes to high speed spin it gets out of control really bad . Beating the sides and vibrating out of control. Customer needs new gear case. New inner tube and new suspension rods . Took three pictures of model and serial and work area Rescheduled for May 20 to install At customer request am appointment please ; ordrng 1 W10721967 (drive pulley) and 1 W10752719 (basket) and 1 W11035751 (gearcase) and 1 W11130362 (SUSPENSION )
Joel L.
MICROWAVE WHIRLPOOL WMH31017HZ2 Intermittent internal cavity light During normal operation of unit. Found primary interlock switch to be because of the issue due to short on Contacts. Replaced switch and tested operation. Unit is functioning correctly and is heating properly at this time. All other checks are good. Customer to observe; used 1 W10727360 (SWITCH) from stock
Mark B.
LAUNDRY WHIRLPOOL MVWB835DC4 "Customer complaint of unit not spinning or finishing cycle, checked error codes, found F0E5, off balance load, tested unit, in automatic test mode, all functions operate normally, tested high speed spin, unit is spinning normally, suspension in back right corner feels loose, ordering suspension to replace.; ordrng 1 W11130356 (suspension)"
Mark B.
WASHER MAYTAG MVWX655DW0 "Customer complaint of unit not locking and not starting cycle. Confirmed complaint, lid lock light was flashing, unplugged unit, waited 30 seconds, plugged unit back in. Tested unit, unit locked in manual test mode, started regular cycle, unit locked and operated normally, all checks ok, customer is within atoz year warranty."
Terry S.
30" FDBM WHIRLPOOL WRF560SEHZ00 "Checked the refrigerator and found the evaporator fan motor has power but not turning, unit needs the motor replaced.; ordrng 1 WPW10464673 (motor-evap)"
Terry S.
REFRIGERATOR WHIRLPOOL KRFC704FPS00 "Checked the refrigerator and found ice buildup again on the refrigerator section evaporator called into whirlpool tech support they informed the tech installed the wrong evaporator cover, needs correct cover replaced.Sr#7724861071Robert; ordrng 1 W11167902 (COVER)"
Arthur H.
72" BM KITCHENAID KFCO22EVBL1 On arrival customer says freezer door has frost build up inside door . After inspection found freezer door slide on left side missing bearings Not sliding easily at all . Door gasket is hard and deformed . Customer needs new slide for left side and new freezer door gasket. Took one picture of model and serial Took one picture of floor in front of refrigerator. ; ordrng 1 W10436252 (frz door gasket(blk)) and 1 WP13055901 (slideSLIDE)
Arthur H.
LAUNDRY MAYTAG MVWC565FW1 On arrival customer says washer not filling up with enough water and leaving A white residue on her clothes. Confirmed complaint. Ran machine on normal cycle. Unit filled up with two inches of water in auto sensing mode . Checked Control connections . Checked water level tube bends or pinches all is routed Correctly. Blew thru tube to clear any debris. Washer still not sensing correctly. Customer needs one new control.Took one picture of model and serial Took two pictures of work areaAppointment for the 22 after. 2 pm please ; ordrng 1 W11162438 (CONTROL )
Arthur H.
REFRIGERATOR WHIRLPOOL WRS325FDAW04 On arrival customer says water line broke in back of refrigerator. Confirmed complaint and after inspection found inlet water valve Broke in two pieces . Customer needs new inlet water valve . Rescheduled for May 21 to install ; ordrng 1 WPW10179146 (valve-inlt)
Arthur H.
WASHER WHIRLPOOL WTW4815EW0 On arrival customer says washer starts on its own . On arrival customer had washer unplugged. When power was reapplied Washer started on its own . Confirmed complaint. Went to diagnostics and ran error code test . F1-E1 main control and aF8-E1 long fill . Checked for DC voltage at J2-3 and J2-4 no voltage found . Replace main control. Checked for voltage to water Valves 120 volts found on hot and cold both valves are working. Main control Customer needs AM appointment please ; ordrng 1 W10711300 (control board)
Arthur H.
WASHER MAYTAG MVWX655DW On arrival customer says washer stops right after starting . Confirmed Complaint. Washer is stuck on sensing . I inspected all wires all connectors Everything is plugged up correctly. Voltage is 120 . Control is bad . Took one picture of model and serial Rescheduled for May 10th to install.Lowe’s Service contract ; ordrng 1 W11088499 (CONTROL ELEC)
Terry S.
REFRIGERATOR KITCHENAID KBBL206EPA01 "Spoke with Dustin @Whirlpool tech support unit has no freezer lights, most lights in the refrigerator section work but not all. Bulbs checked ok unit needs driver board. Documented with tech. 7724765319; ordrng 1 W10640411 (invrtr-box)"
Arthur H.
OVEN WHIRLPOOL WFE515S0ES1 On arrival customer says range started smoking during the self clean cycle. Started bake cycle and let range reach 500 hundred degrees . No smoke Found . Checked all wiring on the range . No melted or burned or bad Wires found . Range checks out OK . Advised customer to use the steam Clean cycle instead of self clean . Took one picture of model and serial This is an Aaron’s service call
Arthur H.
REFRIGERATOR WHIRLPOOL WSF26C2EXB On arrival customer says refrigerator not cooling . Confirmed complaint. Checked the compressor and it’s not running . Checked for voltage To start switch. No voltage at start switch. Called CAP to confirm Control board is in stock . Went to CAP in Blue Ash Grooms RD to secure The part . Returned and installed the control board. Refrigerator now running and cooling . Went to CAP to get electronic control board Invoice #CI5789790 WPW11088499 ; used 1 WPW11088499 (CONTROL BOARD ) from stock
Terry S.
WASHER MAYTAG MVWC565FW1 "Checked the washer and found power into the main board but no response, replaced the main board and recalibrated the unit checked okay."
Arthur H.
KITCHEN WHIRLPOOL WDT720PADW2 On arrival customer says dispenser door is hanging up and pod sticks . Springs on dishwasher door are weak . Customer needs a new dispenser Two new springs . Took one picture of model and serial Reschedule for May 8 to install ; ordrng 1 W10337934 (spring) and 1 W10671905 (dispenser) and 1 W8268961 (FRICTION SLEEVE)
Terry S.
LAUNDRY WHIRLPOOL MEDB766FW "Checked the dryer and found the unit heated up quickly and cooled very slowly, instructed the customer to have the vent system cleaned & checked no problems found with the dryer."
Terry S.
FRENCH DOOR XTE KITCHENAID KFIS20XVMS11 "Checked the refrigerator over and found the defrost drain is blocked, defrosted the drain system and installed the drain P trap assembly per W10632338B. Checked unit operation and the refrigerator is draining properly.; used 1 W10619951 (P-TRAP) from stock"