Local Reviews
for Cincinnati, OH

Rated 4.7 out of 5 stars based on 109 customer reviews

Map of Cincinnati, OH

Great service




Would use them again.


Map of Cincinnati, OH

Washer Service





Map of Cincinnati, OH

It’s fixed




Jeremy was very helpful. Our brand new whirlpool refrigerator came with a leaking water dispenser. Lowe’s would not deliver a new one. They said it was up to Whirlpool to get it fixed under warranty which they did by contacting you. It took three tries and phone calls to whirlpool by Jeremy to get the right part but his persistence paid off. In the future for appliance repairs we will definitely call A to Z. Hopefully we will get Jeremy again but better yet we hope for no more repairs to be needed.


Response from A to Z Appliance Service:

Thank you very much for this review. Our entire staff appreciates it and Jeremy appreciates you taking the time to review his performance. Thank you again.


Map of Cincinnati, OH

efficient, prompt, knowledgeable, courteous




Anthony diagnosed, ordered parts, and repaired our Amana fridge to our satisfaction.


Map of Cincinnati, OH

service needs work




repairman came the first time an said he needed to order the part( it was a drain hose) which surprised me that he did not have. when I asked him if he could take his small vacuum an suck it out he said yes, I can do it. the next appointment wasn't for 2 weeks. his reason for takeing my suggestion was that he did not get home till 8pm the night before and had 4 more customers that day. if I have too get it repaired again it will be someone else. forgot he also forgot to turn the water back on.


Response from A to Z Appliance Service:

Sorry we did not deliver 5 star service for you. We strive to be a company that can deliver a great service experience to every customer. I appreciate you leaving this review so that we can use it for training and get closer to delivering 5 star service to every customer. Thanks


Map of Cincinnati, OH

Great Survice




Jeremy went about his business quietly and efficiently


Response from A to Z Appliance Service:

Thank you for this review. We like to get the job done with minimal interference for our customers.


Map of Cincinnati, OH

Slight frustration




This service trip was good and quick. First 2 were long and didn't solve problem. Was without dishwasher for a month.


Map of Cincinnati, OH

Outstanding this technician demonstrated performance.




The technician was on time and provided knowledgeable service I think he should be promoted to management position because he is a credit to your organization.


Response from A to Z Appliance Service:

Thank you very much. He is an asset to our company.


Map of Cincinnati, OH

Great experience and explanations




From this service experience, I learned about my choices to move forward from getting my unit fixed to buying new. Victor also patiently explained why the unit had stopped working and the detailed diagnosis.


Response from A to Z Appliance Service:

Thank you for this review. Our staff and techs enjoy these types of reviews.


Map of Cincinnati, OH

Charles delivers great service!




Unfortunately we are beyond EXTREMELY DISSATISFIED with our KitchenAid refrigerator. However, despite the frustrations of our refrigerator constantly breaking down, we are VERY PLEASED with Charles’ service. He is thorough, knowledgeable, and communicates the problems, plans for repair, and timelines well. I have no doubt that he is doing his very best to repair our frig, and that he is highly committed to fixing it in a timely manner. He has even gone to bat for us with KitchenAid, speaking with a rep there to explain the constant trouble we’ve had and advocating for a solution. I do wish that A to Z could do a little better job of notifying us about WHEN a service tech is arriving.


Response from A to Z Appliance Service:

Thank you for this review. Thank you for being specific in your description of your likes and dislikes. We will work on improving our communications with our customers.


mary




Pleased with service.jerry was on time, knew what he doing and nice.


Response from A to Z Appliance Service:

Thank you very much for this review. We appreciate it.


Chuck




Very professional


Response from A to Z Appliance Service:

Thank you


great!




We were not so happy that a nearly new dishwasher had failed, but the service we received was friendly, capable and efficient. Cannot comment on price, as the appliance was still under warranty.


Response from A to Z Appliance Service:

Thank you very much for this review


Great service expertise




Arthur serviced our refrigerator expeditiously and skillfully. He was also courteous and friendly. I appreciate that A-Z sends an email the day before and the morning of service to indicate the order of service appointments for the window of time the service technician will arrive.


Response from A to Z Appliance Service:

Thank you very much for this review. We really appreciate it. Our goal is to make the service experience as pleasant as possible for our customers


Great service & technician ver




Very experienced victor has a great way of explaining the problem. He is very polite & does a great job.


Response from A to Z Appliance Service:

Thank you for this review.


prompt service , great time frame given




technician very professional in appearance and demeanor and exhibited thorough knowledge of the appliance, definitely would use the service again, but since I purchased a brand with few repairs, I may not have to


Response from A to Z Appliance Service:

Thank you very much for this review


nice guy





Response from A to Z Appliance Service:

Thank you


JennAir Range





Response from A to Z Appliance Service:

Thank you


Great service




Answered questions about freezer


Response from A to Z Appliance Service:

Thank you for this review.


great service





Response from A to Z Appliance Service:

Thank you for the review. We appreciate it


Refrigerator gasket





Response from A to Z Appliance Service:

Thank you very much for this review


Mrs.




Great 😃😎the price and service. the serviceman was too cool ,it all was great and awesome. the price was too high it was attainab


Response from A to Z Appliance Service:

Thank you very much for this review. We appreciate it.


Charged me for no service





Response from A to Z Appliance Service:

When our tech arrived to your house, he found that there was no power getting to your dishwasher by opening up the panel to your unit and checking the connections. Our tech checked to make sure that the breaker was in the correct position. Once he determined it was in the correct position, he determined it was an electrical issue and not an issue with the dishwasher. If the unit still does not work after you have the electrical fixed, we will NOT charge another service call to come out.


Great service!




Knowledgeable, fast and friendly


Response from A to Z Appliance Service:

Thank you


Professional




No issues at all


Super Knowledgeable and Professional





Response from A to Z Appliance Service:

Thank you for the review


Great service!




Very Punctual! Solved problem quickly. Thanks for the great service! Thanks Anthony!


Response from A to Z Appliance Service:

Thank you for the review


Service




Service technician Jeremy was very professional. Knowledgeable and proficient. Customer service skills was exceptional as well.


Response from A to Z Appliance Service:

Thank you very much for this review. We appreciate it.


timely, efficient, knowledgeable





Response from A to Z Appliance Service:

Thank you for this review


good




Gary found a code and hopefully it has fixed the problem. Very nice man.


Response from A to Z Appliance Service:

Thank you for this review


Friendly, timely, and efficient




The technician was right on time for my window and called in advance so that I knew he was on his way. He was friendly, knowledgable and even though my machine was beyond repair, he offered a good expert opinion.


Response from A to Z Appliance Service:

Thank you very much for this review. Glad our tech was able to help even though the unit was not repairable.


Ms.




Great service


Response from A to Z Appliance Service:

Thank you for this review


Great service!




The technician was prompt, courteous & very professional! Jeremy explained what was needed to get my washer up & running! Top-notch service!


Response from A to Z Appliance Service:

Thank you for this review.


Repair





Response from A to Z Appliance Service:

Thank you for the review


good




He was on time both times


Response from A to Z Appliance Service:

Thank you for this review


Bob




Service man was on time, friendly and did a great job.


Response from A to Z Appliance Service:

Thank you for the review. We appreciate it.


Excellent technician! Good service company!




Our refrigerator hadn't been working right because of faulty installation at the time of purchase. Arthur the A to Z tech diagnosed problem and we believe fixed it.


Response from A to Z Appliance Service:

Thank you for taking the time to leave this review


Great Technian and Overall Responce




Very knowledgeable tech. Gave good advice on routine maintenance to prevent further leak.


Response from A to Z Appliance Service:

Thank you very much for the review. We appreciate it.


Great Technician




Victor has a great customer service personality. He was prompt, courteous, friendly and knowledgeable. He took care not to make a mess or leave a mess. He represents the company well with his high standards.


Response from A to Z Appliance Service:

Thank you for the review.


great service





Response from A to Z Appliance Service:

Thank you


Thorough evaluation and excellent service.




Prompt response to call for washing machine service by an experienced, knowledgeable technician. Didn't make a mess either.


Response from A to Z Appliance Service:

Thank you very much for the review. We appreciate it


Great service, quick, fixed within the warrantee period.





Response from A to Z Appliance Service:

Thank you very much for the review.


DJ




David was very helpful, professional and polite.


Response from A to Z Appliance Service:

Thank you for the review.


Homeowner




Had to take the day off work to be there for the service person’


Response from A to Z Appliance Service:

Thank you for the review. Sorry you had to take the whole day off work. We have recently put items in place so that customers can have a better idea as to when our tech might arrive. Also, our techs do call ahead and some customers have requested a 30 minute call ahead that we try to accommodate to help customers out.


Goldyn





Response from A to Z Appliance Service:

thank you


Great Service





Response from A to Z Appliance Service:

Thank you very much for the review


Jake Schulze




I'm glad I got this because I wanted to say that Jake did a great job repairing my fridge. He was nice, on time, quick and very professional. For my particular situation, nobody could figure out what was wrong with my ice maker), he got it fixed and replaced. I'm very happy that I had him as my service technician.


Response from A to Z Appliance Service:

Thank you and we appreciate you taking the time to leave this review.


Rebecca




Great service. He was polite and competent even though my husband was trying to Tell him what to do.


Response from A to Z Appliance Service:

Thank you for your review.


Appliance Service Call - Great experience




Very Professional tech. On time, kept us informed of arrival, did a great job of analyzing a difficult problem.


Response from A to Z Appliance Service:

Thank you for this review


Great Service




David is a Great Service technician.


Response from A to Z Appliance Service:

Thank you for the review.


Jim




Charles was able to repair my frige problem right away it was leaking water it didn’t take him long to find the problem


Response from A to Z Appliance Service:

Thank you for taking the time to leave a review.


Great service!




Excellent! Fast, courteous and efficient!


Response from A to Z Appliance Service:

Thank you for your review.


Karen





Response from A to Z Appliance Service:

Thank you


Terrence




The customer rep was excellent. Getting working parts was a challenge for him. Took him four trips!


Response from A to Z Appliance Service:

Thanks for the review and sorry it took so many trips to get a working part.


Terrific service - communication was great




We had a great technician and appreciated the quick and honest resolution to our issue.


Response from A to Z Appliance Service:

thank you for the review. We really appreciate it.


Very Satisfied




This is the second time I’ve used this company (2 different appliances) and I’ve been well pleased both times. The technician, Dave arrived on time and was completely professional. The work was completed in short order and my appliances are working as they should.


Response from A to Z Appliance Service:

Thank you


Good Service Experience




Charles was timely in arrival and diagnosing my issue with a 5 yr old dishwasher. Unfortunately, we went with replacement so I can’t speak to an actual repair. Very nice guy and informative.


Response from A to Z Appliance Service:

Thank you for the review


Great Service!





Response from A to Z Appliance Service:

Thank you


Great service





Response from A to Z Appliance Service:

Thank you for the review


Great Service




Technician was knowledgeable and friendly. He serviced my appliance and informed me what the problem was and how it was fixed.


Response from A to Z Appliance Service:

Thank you for the review


Gina




Great service — very professional


Response from A to Z Appliance Service:

Thank you for the review


Refrigerator repair




Service Tech was knowledgeable, courteous and helpful in explaining what the problem was.


Response from A to Z Appliance Service:

Thank you very much for taking the time to leave a review.


Thanks, Charles, for your persistence




Charles tried to do a simple fix of my ice maker. When that didn't work, he arranged for replacement parts and installed them as soon as they came in. Since the machine was under manufacturer's warranty, I wasn't charged anything. Great service!


Response from A to Z Appliance Service:

Thank you for the review


Unsatisfied




Service on my dryer started on March 20, 2018 A-to -Z didn't complete the service repair until April 10,2018 Very disappointed with the service!


Response from A to Z Appliance Service:

Thank you for the review. The parts coming in wrong or damaged frustrated us as well. Thankfully most of the time parts come in correct and undamaged, which allows us to complete the job quickly.


Quick and efficient service




The service man came early, assessed the problem quickly and was able to fix the problem without new parts, saving me that cost.


Great Service!




Arthur was very knowledgeable about our appliance and very helpful with our questions. He worked quickly and was very conscientious about time. Was always within the time he was scheduled to be at our home.


Response from A to Z Appliance Service:

Thank you for the review. We really appreciate it.


Quick to fix




Came as promised


Response from A to Z Appliance Service:

Thank you for the review


Covered part




A to Z was able to cover an expensive part to fix my washer. I was very grateful for this. It saved me hundreds of dollars.


Response from A to Z Appliance Service:

Thank you very much for the review. We appreciate it and glad we were able to save you money.


Pete




I was very pleased with the level of service and the technician himself.


Response from A to Z Appliance Service:

Thank you very much for letting us know.


Tom




Well qualified technician


Response from A to Z Appliance Service:

Thank you for the review


Charles





Response from A to Z Appliance Service:

Thank you for the 5 star review


Dishwasher repair and advice.




Arthur was a great help. He persuaded us to purchase a new dishwasher. He was upfront and honest. Your don't have that quality in many people these days. He told me what was wrong, gave options and remedied the problem.


Response from A to Z Appliance Service:

Thank you very much for the review


Great service





Response from A to Z Appliance Service:

Thank you for the review.


Great service





Response from A to Z Appliance Service:

Thank you very much. We appreciate the opportunity to earn your business


David Was a Very Good Tech .




I would like him to service all my Appliance's, A very nice man. Also knows his job and what he is doing.


Response from A to Z Appliance Service:

Thank you very much for the review


ERICA




David was great! He was very courteous, efficient and very pleasant to talk with.


Response from A to Z Appliance Service:

Thanks for the review.


Skip




Very professional and prompt


Response from A to Z Appliance Service:

Thank you for the review. We appreciate it


Great, fast work





Response from A to Z Appliance Service:

Thank you


Microi




Gary was wonderful!


Response from A to Z Appliance Service:

Thank you for the review.


Teresa





Response from A to Z Appliance Service:

Thank you


Arthur H.

Arthur H.

LAUNDRY WHIRLPOOL WFW75HEFWO On arrival customer says washer will stop if cycle . Gives error code F-3 E-1 ACU Went into diagnostics Machine had error code F—8. E-1 also. Water level Switch. Checked for voltage at switch and we had 5Dc volts . Service Matters says replace if voltage is found . Need one new. ACU and a water level switch DAP has in stock Return on Jan 21 to install Took one picture of model and serial and one of receipt ; ordrng 1 W10448876 (water level switch) and 1 W11201274 (ACU)

Near Bayham Dr, Cincinnati, OH 45218
Arthur H.

Arthur H.

ELEC SLIDE-IN JENN-AIR JES8850CAS02 On arrival gave customer Quote for replacement Cooktop.Customer wants to order cooktop and reschedule for repair .Reschedule for the Jan23 ; ordrng 1 W10235816 (cooktop)

Near Michael Dr, Cincinnati, OH 45243
Arthur H.

Arthur H.

WASHER WHIRLPOOL WTW7500GW On arrival customer says washer makes a noise when Shifting from agitation to spin . Went into diagnostics and Ran auto test. All sounds and noise is normal . Called Tech line spoke with David and ran calibration test David said sound between shifts is normal . All operations are working properly.Ran calibration test #52 File number 7723896543

Near Mantell Ave, Cincinnati, OH 45236
Arthur H.

Arthur H.

SXS 24'&#03 WHIRLPOOL JSC24C8EAM00 On arrival customer says freezer is warming up . Checked the work done On Jan7 and all checks good. Found the lock ring fitting coming from The cabinet to condenser with die all over it . Cut lock ring fitting out Made a piece of copper to put back in its place . Replaced dye drier also With new one . All checks are good. Pulled vacuum and recharged. Refrigerator is cooling on departure.Took picture of lock ring and replacement piece

Near Evening Whisper Way, Cincinnati, OH 45244
Arthur H.

Arthur H.

REFRIGERATOR KITCHENAID KRSF505ESS01 On arrival installed new control board . Went to diagnostics and ran test 45 . Cycled and filled ice maker . All operations are now working properly.

Near Middleton Ave, Cincinnati, OH 45220
Arthur H.

Arthur H.

RANGE - GAS WHIRLPOOL WFG320M0BB On arrival installed bracket on bottom of oven door to hold Outside glass in place . Oven door is now safe and secure.

Near Gardenhill Ln, Cincinnati, OH 45232
Charles S.

Charles S.

WASHER MAYTAG MVWX655DW1 W11130362 susp rods. Unit power good and operation good. Just needs new suspension rods. Ordering part for repair. ; ordrng 1 W11130362 (SUSP RODS)

Near Mt Moriah Dr, Cincinnati, OH 45245
Charles S.

Charles S.

REFRIGERATOR WHIRLPOOL WRF535SWHW00 Unit won’t go into defrost mode and frost developing in freezer and then goes away. Replaced control wpw10503278. Reset unit to factory settings and all ckd ok. Cx called and scheduled appt before warranty was up. ; used 1 WPW10503278 (DEFROST CONTROL) from stock

Near Concordgreen Dr, Cincinnati, OH 45244
Charles S.

Charles S.

REFRIGERATOR WHIRLPOOL WRB322DMBW00 W10884390 ice makerWpw10594330 controlInstalled control and ice maker. Power ckd ok. And no leaks. All ckd ok.

Near Redmaple Dr, Cincinnati, OH 45244
Charles S.

Charles S.

DRYER MAYTAG MEDC215EW1 Wpw10185982 timerInstalled part and all ckd ok. Power good and heats fine. Operation is as designed.

Near Brandonmore Dr, Cincinnati, OH 45255
Charles S.

Charles S.

WASHER AMANA NTW4516FW2 Reset control. Unit wasn’t pump and cleared pump. Unit operates as designed. Diagnostics ckd ok.

Near Ellis Ave, Cincinnati, OH 45245
Jeremy F.

Jeremy F.

COOKTOP KITCHENAID KGCC566RBL05 "Replaced burner valve and igniter, after installing parts, tested unit tested switches wire was grounded, not allowing switch to turn on igniter, needs new switches; ordrng 1 WP4456901 (harns-wire)"

Near Tanagerwoods Dr, Cincinnati, OH 45249
Jeremy F.

Jeremy F.

DISHWASHER KITCHENAID KDFE104DBL2 "Checked seal, no leaks from door seal, ran through test cycle, found pump and motor leaking out of pump, needs new pump and motor.; ordrng 1 WPW10605057 (pump and motor assy)"

Near Hopewell Hills Dr, Cincinnati, OH 45249
Jeremy F.

Jeremy F.

MICROWAVE KITCHENAID KEHU309SSS06 "While trying to get to turntable motor, found out it was going to take removing wire harness and disassemble UI and brackets to remove microwave and fix part, cost for labor was going to be too high, customer is going to use as is."

Near Arcturus Dr, Cincinnati, OH 45249
Jeremy F.

Jeremy F.

OVEN KITCHENAID KODE500ESS03 "Replaced control, tested unit, UI is now receiving proper voltage, all checks ok."

Near Arapaho Ln, Cincinnati, OH 45243
Jeremy F.

Jeremy F.

RANGE KITCHENAID KSEG950ESS2 "Replaced switch and control, fan now turning on high and low, burner is now turning on and staying on. All checks ok."

Near Samstone Ct, Cincinnati, OH 45242
Jeremy F.

Jeremy F.

WASHER WHIRLPOOL WTW4880AW0 "Found error code F7E1, tested unit, found bearings are faulty, needs new gear case. part: customer to look at replacing unit."

Near E Kemper Rd, Cincinnati, OH 45241
Arthur H.

Arthur H.

REFRIGERATOR MAYTAG MRT118FFFE04 On arrival customer says ice maker doesn’t work correctly. Tried to cycle Ice maker. Units fill bucket is cracked and leaks water in freezer . Replaced ice maker and cycled. All ice maker operations are now working.Took one picture of model and serial and one of receipt ; used 1 4317943 (

Near Hidden Creek Dr, Cincinnati, OH 45251
Arthur H.

Arthur H.

WASHER MAYTAG MVWB865GW0 On arrival unhooked Washer from water lines and drain hose . Removed Agitator. Went to bottom of washer to remove motor and gear case . The bolt that holds rotor and stator on the gear case would not break loose. I bent three Allen wrenches trying to break bolt loose . Need to replace Rotor and stator and need new bolts . I put washer back together so customer could do laundry til parts come in . Return on the 23rd to install ; ordrng 1 W10734521 (slider) and 1 W10752189 (screw) and 1 W10754448 (clutch) and 1 W10915700 (stator) and 1 W10915701 (rotor) and 6 W11027980 (screw)s

Near Fontainebleau Terrace, Cincinnati, OH 45231
Arthur H.

Arthur H.

OVEN WHIRLPOOL WFE515S0ES0 I removed door from range so no more damage occurs to range or person I removed the light bulb from oven also . on arrival customer says oven door will not shut . Oven door is OK I think . The Hinges are bent bad . They will not slide into receiver all the way. We will need Those parts on order to repair this door . Customer ask to move appointment Up when parts come in as they are home all the time .Took one picture of model and serial Please call Pat at 513-481-9366 with all information and Please leave message ; schdld next appmnt for 1/22 TUE !

Near W Galbraith Rd, Cincinnati, OH 45239
Charles S.

Charles S.

REFRIGERATOR KITCHENAID KRFC704FPS00 Jk wpl techline rep Name (JK)We have our 12.4 DC to board. Pushing buttons while checking makes no difference while checking DC. Tech stated everything is checking as should be and believes part was just defective. Advised me to order another UI board. Ordering two in case and to also help verify. Cx stated they are just going to buy new unit and calling whirlpool.; ordrng 2 W11039890 (cntrl-elec)s

Near Stonehill Run, Cincinnati, OH 45245
Arthur H.

Arthur H.

REFRIGERATOR WHIRLPOOL WRF535SWHZ00 On arrival customer says refrigerator making thunking noise . I went into Diagnostics and started the compressor and stopped it but could not duplicate the noise . Called tech line to document issues and spoke with JK . He advised To order repair kit for gas boiling in capillary tube and drier. Return on the 22nd to install Took one picture of model and serial File #7723885926 from whirlpool ; ordrng 1 W10266810 (repair kit)

Near View Pl Dr, Cincinnati, OH 45224
Charles S.

Charles S.

RANGE AMANA ACR4503SFB2 Unit control needs replaced. And door lock.W10908164 controlWPW10107820 door motor. Ordering parts for wpl. ; ordrng 1 W10908164 (cntrl-elec) and 1 WPW10107820 (latch-door)

Near Buckskin Trail, Cincinnati, OH 45245
Arthur H.

Arthur H.

REFRIGERATOR WHIRLPOOL WRB322DMBM00 On arrival removed warped freezer door handle . Replaced with New door handle . Door handle now laying flush on freezer door with no Gap between handle and door. All freezer door operations are now working properly.

Near Belleair Pl, Cincinnati, OH 45224
Jeremy F.

Jeremy F.

DRYER ROPER RED4640YQ1 "Customer stated unit not starting intermittently, checked blower, blower had build up of lint on fan keeping it from turning correctly, cleaned blower fan out and unit now working correctly, checks ok"

Near Pfeiffer Rd, Cincinnati, OH 45242
Jeremy F.

Jeremy F.

50#IM 18" FS WHIRLPOOL KUIS18NNJB8 "Ran unit through diagnostics, ran through normal cycle, found recirculating pump not running water over evap, tested pump, pump not ohming, needs new pump.; ordrng 1 WP2217220 (pump)"

Near Kugler Mill Rd, Cincinnati, OH 45243
Arthur H.

Arthur H.

WASHER WHIRLPOOL WTW4950HW1 On arrival customer says washer will not agitate or spin . Went to diagnostics and Put into spin cycle and motor only makes buzzing sound . Reached under Washer and spun belt by hand and washer started spinning. Then it Made a screeching sound as gears grinding in the gear case . Need one new motor and one new gear case .Return on the 22to install Took one picture of model and serial ; ordrng 1 W10832724 (drive motor) and 1 W11035747 (gearcase)

Near Glasgow Dr, Cincinnati, OH 45240
Arthur H.

Arthur H.

REFRIGERATOR JENNAIR JFFCC72EFS00 On arrival I removed bad control board.Replaced with new control board . Cycled and filled ice maker . All ice maker operations are now working correctly.

Near Hilltop Ln, Cincinnati, OH 45215
Jeremy F.

Jeremy F.

REFRIGERATOR KITCHENAID KRFF302ESS01 "Checked compressor, checked evap fan, checked condenser fan, found condenser fan making loud noise, and not coming on, needs new condenser fan motor.; ordrng 1 W11123104 (motor-cond)"

Near Patrilla Ln, Cincinnati, OH 45249
Jeremy F.

Jeremy F.

DISHWASHER KITCHENAID KUDS30IXWH6 "Replaced seal, ran through test no leaks"

Near Brookbridge Dr, Cincinnati, OH 45249
Charles S.

Charles S.

WASHER WHIRLPOOL WTW7500GC2 W10734521 sliderW10811956 gearcaseInstalled parts. Unit sounds typical. Not unusual to hear pump on unit when it kicks in. Power on and no leaks. Cx doesn’t like sound of pump and still unhappy with design. Says pump is louder than older styles and doesn’t like it. All ckd ok and is working and operating as designed.

Near Royal Stewart Ct, Cincinnati, OH 45245
Arthur H.

Arthur H.

REFRIGERATOR WHIRLPOOL WRT138FDM00 On arrival customer says refrigerator not working. Electronic control is not lighting up . Unplugged Refrigerator and electronic control. Let all voltage Drain off control. Plugged control back up and Refrigerator started working.

Near E McMillan St, Cincinnati, OH 45206
Jeremy F.

Jeremy F.

REFRIGERATOR WHIRLPOOL WRT111SFDM02 "Replaced door, and shelves, all operations normal, checks ok."

Near Chester Rd, Cincinnati, OH 45215
Charles S.

Charles S.

DRYER MAYTAG MEDC215EW1 Cx was given authorization # MI21W00EPL1WPW10185982 timerUnit power good and heats but timer is not operating as should. Ordering part for repair. ; ordrng 1 WPW10185982 (timer)

Near Brandonmore Dr, Cincinnati, OH 45255
Charles S.

Charles S.

REFRIGERATOR WHIRLPOOL WRB322DMBW00 W10884390 ice makerWPW10594330 damper controlIce. Maker leaking bad. Fills ice pan with water. Also damper has grind noise to it. Power good and ordering parts for repair. ; ordrng 1 W10884390 (icemaker) and 1 WPW10594330 (control)

Near Redmaple Dr, Cincinnati, OH 45244
Jeremy F.

Jeremy F.

DRYER MAYTAG MEDX655DW1 "Checked venting, checked incoming power, checked thermal fuse, checked thermostat, checked thermostat fix, checked element, found thermal fuse not ohmng, found thermostat not ohmng found element not ohmng, found thermostat fix not ohmng, replaced element, thermal fuse, and thermostat, needs new thermostat fix.; ordrng 1 WP8318268 (thrmst-fix), used 1 279816 (CUTOFF), 1 279838 (ELEMENT), and 1 WP3392519 (FUSE) from stock"

Near S Grove Ave, Cincinnati, OH 45215
Arthur H.

Arthur H.

WASHER MAYTAG MVWC465HW On arrival customer says washer will not drain. After inspection the drain Pump is defective. Need one new drain pump and unit is missing Two leveling feet . DAP has in stock Return on Jan 14th to install Took one picture of model and serial ; ordrng 1 W10919003 (pump-water) and 2 W11213957 (LEVELING FEET)s

Near Colerain Ave, Cincinnati, OH 45251
Charles S.

Charles S.

"M/W OTR, PURCHA" WHIRLPOOL WML55011HW1 "W10138793 fuse x2W10536989 thermW11129648 controlW11213317 thermW11213318 capW11217984 uiW11255493 interlockInstalled,parts. Ckd ok. Power good and heats as designed."

Near Amberacres Dr, Cincinnati, OH 45237
Jeremy F.

Jeremy F.

COOKTOP KITCHENAID KGCP467JSS2 "When removing cook top found screw for burner top is rusted, and will not come off, tried wd-40, and still not coming off, customer to try and remove screw, and call back for reschedule."

Near Drake Rd, Cincinnati, OH 45243
Jeremy F.

Jeremy F.

MICRO/OVEN IKEA IBMS1455WS0 "Checked voltage from control, checked display, found display only showing partial numbers, needs new display.; ordrng 1 WPW10317093 (cntrl-elec)"

Near Pendery Dr, Cincinnati, OH 45242
Arthur H.

Arthur H.

REFRIGERATOR WHIRLPOOL WRS555SIHZ On arrival removed bad compressor. Prep the lines and bolted new Compressor into place . Installed new compressor and pulled Vacuum to -30psi . Recharged with 5.5oz 134a . Then removed noisy Evaporator fan . Installed new fan and reassembled the inside of freezer Cover plate and shelf. Refrigerator now ready for sale . Repair is complete

Near Harrison Ave, Cincinnati, OH 45247
Arthur H.

Arthur H.

WASHER WHIRLPOOL WTW4816FW2 On arrival customer says washer will not power up. Confirmed complaint Checked the electric and it checks OK . Checked cord on washer checked OK Cord is plugged into control. Electronic control is bad . DAP has in stock Return on Jan8th to install Took one picture of model and serial ; ordrng 1 WPW11170319 (ELECTRONIC CONTROL )

Near Harry Lee Ln, Cincinnati, OH 45239
Arthur H.

Arthur H.

RANGE - GAS WHIRLPOOL WFG320M0BB On arrival customer says oven door glass came loose at the bottom. Confirm Complaint. Middle bracket that holds glass in place is gone no bracket or screw Need one bracket and one screw . DAP has in stock Return on Jan 10th to install ; ordrng 1 W10837731 (screw) and 1 W10883315 (brkt-mntg)

Near Gardenhill Ln, Cincinnati, OH 45232
Arthur H.

Arthur H.

REFRIGERATOR KITCHENAID KRSF505ESS01 KRSF505 On arrival customer says refrigerator ice maker not working. Went to diagnostics and test and tried to get ice maker to go to home position. Ice maker will not Move checked fo r voltage on connector to ice maker no voltage to ice maker . Checked for voltage at the bottom of freezer door . No voltage found . Called Tech line measured voltage from board . None coming from board . Spoke With Scott . We need one new board . File # 7723782996DAP lists but none in stock Return on Jan 10 th to install ; ordrng 1 W11172798 (ELECTRONIC CONTROL )

Near Middleton Ave, Cincinnati, OH 45220
Arthur H.

Arthur H.

WASHER WHIRLPOOL WTW8200YW0 On arrival customer says washer will not spin . Went into diagnostics and Got F-51 error code . RPS sensor . Checked rotor and stator. Bolt holding Rotor on was backed all the way out and the magnet was the only thing Holding rotor on . Tightened up rotor bolt and ran test cycle. Washer now Spinning again without stopping and throwing a code . Washer operations are now working properly.

Near Queen Crest Ave, Cincinnati, OH 45236
Arthur H.

Arthur H.

DRYER WHIRLPOOL LGR6646PW1 On arrival dryer not heating. Checked igniter and thermostat all checked OK Checked thermal fuse and it was open . Replaced with new one And dryer now heating again . Customer paid $169.22 by credit card Took one picture of model and serial ; used 1 WP3392519 (FUSE) from stock

Near Oliver Rd, Cincinnati, OH 45215
Charles S.

Charles S.

"M/W OTR, PURCHA" WHIRLPOOL WML55011HW1 "W10138793 fuse x2W10536989 thermW11129648 controlW11213317 thermW11213318 capW11217984 uiW11255493 interlockInstalled,parts. Ckd ok. Power good and heats as designed."

Near Amberacres Dr, Cincinnati, OH 45237
Jeremy F.

Jeremy F.

COOKTOP KITCHENAID KGCP467JSS2 "When removing cook top found screw for burner top is rusted, and will not come off, tried wd-40, and still not coming off, customer to try and remove screw, and call back for reschedule."

Near Drake Rd, Cincinnati, OH 45243
Jeremy F.

Jeremy F.

MICRO/OVEN IKEA IBMS1455WS0 "Checked voltage from control, checked display, found display only showing partial numbers, needs new display.; ordrng 1 WPW10317093 (cntrl-elec)"

Near Pendery Dr, Cincinnati, OH 45242
Arthur H.

Arthur H.

WASHER WHIRLPOOL WTW4816FW2 On arrival customer says washer will not power up. Confirmed complaint Checked the electric and it checks OK . Checked cord on washer checked OK Cord is plugged into control. Electronic control is bad . DAP has in stock Return on Jan8th to install Took one picture of model and serial ; ordrng 1 WPW11170319 (ELECTRONIC CONTROL )

Near Harry Lee Ln, Cincinnati, OH 45239
Arthur H.

Arthur H.

REFRIGERATOR WHIRLPOOL WRS555SIHZ On arrival removed bad compressor. Prep the lines and bolted new Compressor into place . Installed new compressor and pulled Vacuum to -30psi . Recharged with 5.5oz 134a . Then removed noisy Evaporator fan . Installed new fan and reassembled the inside of freezer Cover plate and shelf. Refrigerator now ready for sale . Repair is complete

Near Harrison Ave, Cincinnati, OH 45247
Arthur H.

Arthur H.

REFRIGERATOR KITCHENAID KRSF505ESS01 KRSF505 On arrival customer says refrigerator ice maker not working. Went to diagnostics and test and tried to get ice maker to go to home position. Ice maker will not Move checked fo r voltage on connector to ice maker no voltage to ice maker . Checked for voltage at the bottom of freezer door . No voltage found . Called Tech line measured voltage from board . None coming from board . Spoke With Scott . We need one new board . File # 7723782996DAP lists but none in stock Return on Jan 10 th to install ; ordrng 1 W11172798 (ELECTRONIC CONTROL )

Near Middleton Ave, Cincinnati, OH 45220
Arthur H.

Arthur H.

RANGE - GAS WHIRLPOOL WFG320M0BB On arrival customer says oven door glass came loose at the bottom. Confirm Complaint. Middle bracket that holds glass in place is gone no bracket or screw Need one bracket and one screw . DAP has in stock Return on Jan 10th to install ; ordrng 1 W10837731 (screw) and 1 W10883315 (brkt-mntg)

Near Gardenhill Ln, Cincinnati, OH 45232
Arthur H.

Arthur H.

WASHER WHIRLPOOL WTW8200YW0 On arrival customer says washer will not spin . Went into diagnostics and Got F-51 error code . RPS sensor . Checked rotor and stator. Bolt holding Rotor on was backed all the way out and the magnet was the only thing Holding rotor on . Tightened up rotor bolt and ran test cycle. Washer now Spinning again without stopping and throwing a code . Washer operations are now working properly.

Near Queen Crest Ave, Cincinnati, OH 45236
Arthur H.

Arthur H.

DRYER WHIRLPOOL LGR6646PW1 On arrival dryer not heating. Checked igniter and thermostat all checked OK Checked thermal fuse and it was open . Replaced with new one And dryer now heating again . Customer paid $169.22 by credit card Took one picture of model and serial ; used 1 WP3392519 (FUSE) from stock

Near Oliver Rd, Cincinnati, OH 45215
Jeremy F.

Jeremy F.

Kitchen Aid refrigerator KRFF302ESS Found ice formed in inlet tube for ice maker, cleared out line, found valve leaking causing ice buildup, ordering valve; ordrng 1 WPW10420083 (valve), schdld next appmnt for 12/28 FRI

Near Trowbridge Dr, Cincinnati, OH 45241
Anthony S.

Anthony S.

Amana dryer NED4655EW1 Customer complaint of dryer door difficult to close. Confirmed complaint, model and serial numbers. Replaced latch kit. All ok at this time. ; used 1 279570 (LATCH) from stock, Job Cmpltd

Near Maplehill Dr, Cincinnati, OH 45240
Anthony S.

Anthony S.

Amana dryer NED4655EW1 Customer complaint of unit not starting cycle. Confirmed complaint, model and serial numbers. Getting 97 VAC L1 to L2 at 240 VAC dryer receptacle. Residential wiring issue needs resolved.; Job Cmpltd

Near Waycross Rd, Cincinnati, OH 45240
Jeremy F.

Jeremy F.

Kitchen Aid refrigerator WRV986FDEM01 Replaced left fridge door, reinstalled UI and dispenser components, leveled doors. Tested unit. All checks ok.; Job Cmpltd

Near Fallstone Dr, Cincinnati, OH 45246
Anthony S.

Anthony S.

Maytag washer MVWB835DC3 Customer complaint of unit not starting cycle. Confirmed complaint, model and serial numbers. Stored error code for long fill. Found inlet valve assembly getting voltage from control but not opening to let water in. Needs new inlet valve assembly for return visit. ; ordrng 1 W11172234 (VALVE), schdld next appmnt for 12/20 THU 8-12

Near Halesworth Dr, Cincinnati, OH 45240
Anthony S.

Anthony S.

Maytag washer MVWC565FW1 Replaced drive motor capacitor. Ran test cycle. All ok at this time. ; Job Cmpltd

Near Tivoli Ln, Cincinnati, OH 45246
Jeremy F.

Jeremy F.

Whirlpool refrigerator WRF535SWHZ00 Replaced reservoir, ran test, no leaks, checks ok.; Job Cmpltd

Near Highton Ct, Cincinnati, OH 45236
Anthony S.

Anthony S.

Whirlpool washer WTW5000DW2 Customer complaint of unit not starting cycle. Confirmed complaint, model and serial numbers. Removed unit from emergency drain mode. Stored error code for long drain. Found water level sensor hose separated from main control. Reinstalled water level sensor hose and secured with wire tie. Calibrated control. Ran test cycle. All ok at this time. ; used 1 WP8567668 (WIRE TIE) from stock, Job Cmpltd

Near Waycross Rd, Cincinnati, OH 45240
Anthony S.

Anthony S.

Amana refrigerator ABB1921BRM00 Replaced damper/control. Ran test cycle. All ok at this time. ; Job Cmpltd

Near Havilland Ct, Cincinnati, OH 45240
Jeremy F.

Jeremy F.

Jenn-Air oven JJW9630DDS Replaced cooling fan, ran through test, fan is cooling unit, checks ok.; Cllctd $190.81 CC Ref # 9092, Job Cmpltd

Near Snider Rd, Cincinnati, OH 45249
Anthony S.

Anthony S.

Whirlpool refrigerator Replaced lower door hinge and adjusted spacing. All ok at this time. ; Job Cmpltd

Near Bracebridge Dr, Cincinnati, OH 45231
Joel L.

Joel L.

Kitchen Aid refrigerator KRSC503ESS Leveled unit. Removed filter due to customer already having home for Traicion system and not needing additional filter. Checked operation of cooling and fan operation of unit. All checks are testing good. Customer to observe; Job Cmpltd

Near Thayer Ln, Cincinnati, OH 45249
Jeremy F.

Jeremy F.

Whirlpool dishwasher KUDS30FXSS8 Found upper rack wheels broken, replaced adjuster, rack is moving normally, checks ok.; used 1 W10712394 (ADJUSTER) from stock, Job Cmpltd

Near Margaret Ln, Cincinnati, OH 45242
Jeremy F.

Jeremy F.

Whirlpool freezer WRF535SWHZ00 Replaced door, door is closing, and sealing normally, checks ok.; Job Cmpltd

Near Osceola Dr, Cincinnati, OH 45243
Jeremy F.

Jeremy F.

Whirlpool ice maker KUIS15NRTS3 Found cutting grid had broken wires not allowing continuity, replaced cutting grid, grid is warming up, checks ok.; Cllctd $348.72 CC Ref # 7551, Job Cmpltd

Near Deerfield Rd, Cincinnati, OH 45242
Joel L.

Joel L.

Whirlpool microwave WMH53521HW0 Replaced primary interlock door switch due to short on switch, after repair, cus tested unit. All checks are good ,; used 1 W10727360 (SWITCH) from stock, Job Cmpltd

Near Whittington Ln, Cincinnati, OH 45249
Jeremy F.

Jeremy F.

Whirlpool refrigerator KBFO42FTX06 Replaced ice maker, ice maker is cycling, and calling for water, checks ok.; Cllctd $242.23 CC Ref # 1003, Job Cmpltd

Near Wimbledon Ct, Cincinnati, OH 45242
Anthony S.

Anthony S.

Whirlpool dishwasher WDF310PLAB0 Replaced dispenser, control, and OWI sensor. Ran test cycle. All ok at this time. ; Job Cmpltd

Near Country Mills Ln, Cincinnati, OH 45240
Arthur H.

Arthur H.

Jenn-Air bella JFFCC72EFS02 On arrival customer says refrigerator doors are uneven and the delivery People from custom distributors would not do it for her . Just made excuses Why they couldn’t do it . I used Allen wrench and a level to adjust right side Door even with left side door . Used level to level refrigerator up front to back so doors close easy . Customer now happy with all adjustments.Called tech line spoke with Scott to be sure that eft side door was not adjustable.Took one picture of model and serial Customer has authorization number for service today .; Job Cmpltd

Near Teakwood Ave, Cincinnati, OH 45224
Jeremy F.

Jeremy F.

Whirlpool range JES8850BAS Replaced UI, ran through test, all operations normal, checks ok.; Job Cmpltd

Near Stone Ct, Cincinnati, OH 45242
Jeremy F.

Jeremy F.

Whirlpool dishwasher WDF520PADM7 Found wire harness not installed correctly, reinstalled wire harness, unit is powering on, checked pump, and motor, all operations normal, checks ok.; Job Cmpltd

Near Carriagelite Dr, Cincinnati, OH 45241
Jeremy F.

Jeremy F.

Whirlpool microwave WMH76719CZ2 Replaced door, set clock, clock is working normally, checks ok.; Job Cmpltd

Near Section Rd, Cincinnati, OH 45237
Jeremy F.

Jeremy F.

Kitchen Aid refrigerator KSBP25INSS00 Replaced ice maker, ice maker is cycling, and calling for water, checks ok.; Cllctd $248.67 CC Ref # 6530, Job Cmpltd

Near Snider Rd, Cincinnati, OH 45249
Arthur H.

Arthur H.

Whirlpool oven WOS92EC0AB On arrival range still blowing breaker . Range now unhooked from power . Called tech line spoke with David . Traced red wire to the back of range Where I found red wire had come loose from thermostat and welded Itself to the back of unit .see picture. Repaired wire and reassembled everything. Reinstalled range in cabinets and tested bake cycles. All operations are now working properly. ; Job Cmpltd

Near Apache Cir, Cincinnati, OH 45243
Arthur H.

Arthur H.

Whirlpool refrigerator ED5FHEXNL00 On arrival customer says flapper or ice door will not stay shut . After Inspection the ear that holds flapper door pin in place is broke. See picture. Gave customer Quote for repair of all and she said she would Discuss with landlord . Ice door kit. W10823377 $97.17Repair kit WPL8201756 $111.91 Labor 72.45Customer paid $96.30 by credit card today ; Cllctd $96.30 CC Ref # 0027, Job Cmpltd

Near Monteith Ave, Cincinnati, OH 45208
Arthur H.

Arthur H.

Whirlpool dishwasher WDF520PADM7 On arrival customer says dishwasher still leaking. Installed two new spray arms . Upper and lower. Test ran dishwasher and it Is still leaking . Removed outer door to check the inner door and Found both hinges left and right were bent holding door out from sealing Against inner door . Used pliers to bend hinges back straight and reassembled The door and test ran. No leaks found now. Complaint date was 9/27/18 Unit still under warranty at that time ; Job Cmpltd

Near Norwood Ave, Cincinnati, OH 45212
Jeremy F.

Jeremy F.

Kitchen Aid dishwasher KUDE60FXSS3 Replaced tracks, drawer is not sliding out causing door to open, checks ok.; Cllctd $204.19 CC Ref # 3009, Job Cmpltd

Near Capricorn Dr, Cincinnati, OH 45249
Jeremy F.

Jeremy F.

Kitchen Aid refrigerator KRFC604FSS00 Replaced doors, no rust, or dents, checks ok.; Job Cmpltd

Near Indian Springs Dr, Cincinnati, OH 45241
Jeremy F.

Jeremy F.

Whirlpool freezer WZF34X16DW01 Found evap frozen, defrosted evap, found unit not defrosting, replaced parts, unit is cooling, and going into defrost, checks ok.; Job Cmpltd

Near Marwood Ln, Cincinnati, OH 45246
Arthur H.

Arthur H.

Kitchen Aid dishwasher KDFE104DSS5 Installed new drain hose and cleaned drain hose to the disposer . The drain hose from the dishwasher goes to an air break then a piece of black hose goes from Air break to disposal. This black hose is also clogged and needs replaced Also . This is customers issue . He said he would have it replaced. ; Job Cmpltd

Near Delaware Ave, Cincinnati, OH 45236
Arthur H.

Arthur H.

Kitchen Aid freezer KRFC704FPS On arrival customer said she could not get ice bucket from door . Used steamer To remove ice bucket from door . Cleaned out bucket so auger could dispense Ice . Ran diagnostics test on defrost . Ice fan in freezer making ticking sound From build up . Ran test 91 for forced defrost and tested refrigerator fan and the freezer fan and the ice fan .All fans running quietly. ; Job Cmpltd

Near Bentwood Ct, Cincinnati, OH 45241
Jeremy F.

Jeremy F.

Whirlpool washer WFW75HEFW0 Replaced switch, ran through test cycle, all operations normal, checks ok.; Job Cmpltd

Near Orchard Ln, Cincinnati, OH 45236
Anthony S.

Anthony S.

Whirlpool refrigerator WRX735SDHZ00 Replaced ice maker damper and blower motor. All ok at this time. Customer to observe. ; Job Cmpltd

Near Ledro St, Cincinnati, OH 45246
Jeremy F.

Jeremy F.

Maytag washer MVWX655DW1 Checked error codes, found lid latch fault, and stuck key, reset key pad, replaced lid latch, ran through test cycle, all operations normal, checks ok.; used 1 W10838613 (LATCH) from stock, Cllctd $269.39 CC Ref # 8983, Job Cmpltd

Near Fields Ertel Rd, Cincinnati, OH 45249
Jeremy F.

Jeremy F.

Jenn-Air oven JJW9630DDS Replaced fan, ran through test, all operations normal, checks ok.; Cllctd $316.08 CC Ref # 9092, Job Cmpltd

Near Snider Rd, Cincinnati, OH 45249
Anthony S.

Anthony S.

Amana washer NTW4516FW2 Customer complaint of unit not starting cycle. Confirmed complaint, model and serial numbers. Getting 120 VAC at control connector, board not powering up. Removed and reinstalled all electrical connections to main control. Ran test cycle. All ok at this time. Customer to observe. ; Job Cmpltd

Near Edvera Ln, Cincinnati, OH 45239
Jeremy F.

Jeremy F.

Whirlpool washer WFW75HEFW0 Checked for error codes, found water level system error, went through test #7, found pressure sensor is faulty, needs new water pressure sensor.; ordrng 1 WPW10448876 (switch-wl), schdld next appmnt for 11/6 TUE

Near Orchard Ln, Cincinnati, OH 45236
Arthur H.

Arthur H.

Amana kitchen ADB1400AGW1 On arrival dishwasher not getting any water . Unplugged water valve removed Front panel and unplugged the brown wire connector. Checked for continuity On water valve wires . Wires are good . Removed supply hose from water valve And tested water supply . Water barely trickled out of hose. Supply hose Is a fail safe hose that has closed not allowing any water thru hose. Customer to replace supply hose . Reassembled everything .; Job Cmpltd

Near Leonard Ave, Cincinnati, OH 45217
Arthur H.

Arthur H.

Kitchen Aid oven KEBC247KBL05 job completed

Near Oak Knoll Dr, Cincinnati, OH 45224
Arthur H.

Arthur H.

Maytag dishwasher MDB8959SFZ4 Pulled dishwasher from cabinet and installed left and right upper rack slidesAll upper rack operations are now working properly again. ; Job Cmpltd

Near Huntergreen Dr, Cincinnati, OH 45251
Jeremy F.

Jeremy F.

Whirlpool range WFC310S0ES1 Found control not coming on, unplugged, and reset unit, control still not coming on,replaced control, ran through test, all operations normal, checks ok.; Job Cmpltd

Near Quatman Ave, Cincinnati, OH 45212
Jeremy F.

Jeremy F.

Kitchen Aid freezer KFIS29PBMS02 Replaced brackets, door is opening, and closing, door is sealing, checks ok.; Job Cmpltd

Near Tanagerwoods Dr, Cincinnati, OH 45249
Anthony S.

Anthony S.

Whirlpool refrigerator KRFF707ESS01 Partner Team said parts and labor are covered by KitchenAid for repairs. Replaced LED control and thermistor harness. All ok at this time. ; Job Cmpltd

Near W Kemper Rd, Cincinnati, OH 45240
Arthur H.

Arthur H.

Kitchen Aid freezer KFIS25XVMS00 Installed new start relay and capacitor. Refrigerator running and cooling With correct parts installed. All operations are good . ; Job Cmpltd

Near Jessicas Oak Ct, Cincinnati, OH 45248
Arthur H.

Arthur H.

Jenn-Air range JGRP536WP00 On arrival we have major job with second tech . Dissembled the whole range Sides off top off to get ventilation system out . Replaced fan and reassembled The range . All checks good . Bake is working and not throwing code . Charges were Tier four labor $140.00 Second tech. 50.00 Part. $126 .41 Total was $338.56 on credit card Customer paid service call on first trip ; Cllctd $338.56 CC Ref # 7201, Job Cmpltd

Near View Pl Dr, Cincinnati, OH 45224