Local Reviews
for Cincinnati, OH
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Deborah - Cincinnati, OH
The technician arrived shortly after I received my notification. He was very professional and polite. He completed the job quickly and did several test to ensure my appliance worked properly. I hope nothing else in my home break down but if it does and within A to Z scope, I will contact them immediately. Thanks A to Z!
Terrific Service!
Robin - Cincinnati, OH
Everything was great! The technician was on time, and he got right to work and fixed the problem easily. Thanks!
Less than desired
JC - Cincinnati, OH
Communication about appointment not made as promised. Had to call repairman back to fix error
Got right to the problem
Molly - Cincinnati, OH
Our technician found the issue right away and confirmed that a part needed to be replaced. He ordered it on the spot and set up an appointment to install it while I waited.
Great Service
Elaine - Cincinnati, OH
He was on time and fast! He was very knowledgeable and was able to make our day better with her great customer service! Two thumbs up!!
Timely and Efficient
D - Cincinnati, OH
Had a new washer installed, but the delivery person connected water lines incorrectly. A-Z tech was very professional and right on time! Thank you!
Very informative
Deborah - Cincinnati, OH
I was given good suggestions that were very helpful.
Great service
Barbara - Cincinnati, OH
Serviceman very good but part I needed was discontinued. Boo hoo
Great service
Denise - Cincinnati, OH
Mr Jonathan was great he was on time he answered all my questions and gave me tips on the up keep of my washer
Very professional communication on the day of!
Ken - Cincinnati, OH
Very knowledgeable service man. On time and attentive to detail.
Excellent and efficient.
Linda - Cincinnati, OH
Absolutely great technician
"580 - Cincinnati, OH
Arthur was on time and very thorough. He knew what he was doing.
Cindy - Cincinnati, OH
great service
Debbie - Cincinnati, OH
The service was great. I was disappointed for the time I had to wait for the initial appointment, but was very happy with the work.
Good Service
Karen - Cincinnati, OH
Charles did an excellent job!!!
Nice warrantied repair job by a friendly guy
Jan - Cincinnati, OH
Arthur arrived on time for replacement of the fan assembly on my new, under-warranty Whirlpool wall oven. Arthur worked efficiently, explained things well, and was a low-key,friendly guy as well. Oven fan seems to work nicely now too! Many thx!
Response from A to Z Appliance Service:
Thank you very much. We appreciate the review.
Great Service
Mike - Cincinnati, OH
We will definitely do business with this Arthur Harshbarger in the future.
Response from A to Z Appliance Service:
Thank you very much for the review. Arthur and the rest of our technicians appreciate customers taking the time to leave one.
Steve
Steve - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you
Ismaila
Ismaila - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you.
Excellent Customer Service
Tracy - Cincinnati, OH
It has been a long time since I've been able to wholeheartedly recommend anyone's service. A to Z is superb! Friendly, courteous, very knowledgeable and professional. Every person you speak to is genuinely concerned about your issue from the schedulers to the technicians. They came right out, diagnosed and fixed the problem, in addition to giving helpful advice. Just can't say enough. Great experience!
Response from A to Z Appliance Service:
Thank you very much for this review. We appreciate you taking the time to leave it. This is the experience we want every customer to have.
Very Professional
Ray - Cincinnati, OH
The service man was very professional, best service I have had in a long time.
Response from A to Z Appliance Service:
Thank you very much for the review. We appreciate you taking the time to leave it.
Great Service
Alec - Cincinnati, OH
Nothing but great things for A to Z. I love the website link that shows you exactly where you are on the technician's agenda for the day. Very transparent!
Response from A to Z Appliance Service:
Thank you very much. Glad to hear you utilized some of the options on our website.
stove/freezer repair
Joe - Cincinnati, OH
he did not have the parts to repair the stove or freezer the first time - I had ti schedule a second call. 8 hour service window is not realistic to people that have to work.
Great service great employee attitude and knowledgeable
Dennis - Cincinnati, OH
A-Z was very prompt and easy to work with in regards to scheduling. Jon was very professional, giving me reasons why the problems may have occurred and how to avoid the same from reoccurring in the future.
Response from A to Z Appliance Service:
Great and Thanks for the review. Glad Jon was able to help with the additional information.
Great Service, Quick Repair
Susan - Cincinnati, OH
Jeremy did an outstanding job fixing my ice maker on my fridge. He was very professional, and diagnosed and fixed the problem quickly.
Response from A to Z Appliance Service:
Thank you for taking the time to leave this review. Jeremy does a good job for us and all of our techs appreciate customers taking the time to review their work.
Good job
Abduselam - Cincinnati, OH
Arthur the technician was efficient,professional,courteous and did good work in repairing my appliance.
Response from A to Z Appliance Service:
Thank you. Our techs appreciate you taking the time to leave this review.
Awesome Service!
Claudine - Cincinnati, OH
Quick, efficient, pleasant, great clean-up work, problem fixed!
Response from A to Z Appliance Service:
Thank you
Fantastic and Professional Customer Service
Nicholas - Cincinnati, OH
A to Z was courteous, did exactly what they said they would do and when they said they would do it. Its not common anymore to get service like this...
Response from A to Z Appliance Service:
Thank you very much for this review. We appreciate you taking the time to leave one.
Linda
Linda - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you
Corrections to my refrigerator was done well
Milton - Cincinnati, OH
Workman came promptly and was efficient
Response from A to Z Appliance Service:
Great and Thanks
great service and very polite and helpful
David - Cincinnati, OH
jeremy was very polite and went right to work and fixed the problem.
Response from A to Z Appliance Service:
Thank you for taking the time to recognize Jeremy in this review. He does a very good job for us.
Good service
Jack - Cincinnati, OH
Good service
Response from A to Z Appliance Service:
Thank you for the review
Michael
Michael - Cincinnati, OH
Technician Arthur Harshbarger was very professional, courteous and friendly! Hopefully A-Z have more technicians like him!!
Response from A to Z Appliance Service:
Thank you very much for the review
Great service
Blair - Cincinnati, OH
Joel was most knowledgeable and saved a trip by first determining the nature of the problem and then delaying his visit until the new part had been received.
Response from A to Z Appliance Service:
Thank you very much for the review. We are happy to have Joel on our team
Good trouble shooting anrepair
John - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for the review. We appreciate it.
Great service and very quick
Darryl - Cincinnati, OH
Great job and very good service person
Response from A to Z Appliance Service:
Thank you very much for this review
Quick Service
Ryan - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you very much
Great service
Brad - Cincinnati, OH
Would use them again.
Response from A to Z Appliance Service:
Thank you
Washer Service
Steve - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you
It’s fixed
Ann - Cincinnati, OH
Jeremy was very helpful. Our brand new whirlpool refrigerator came with a leaking water dispenser. Lowe’s would not deliver a new one. They said it was up to Whirlpool to get it fixed under warranty which they did by contacting you. It took three tries and phone calls to whirlpool by Jeremy to get the right part but his persistence paid off. In the future for appliance repairs we will definitely call A to Z. Hopefully we will get Jeremy again but better yet we hope for no more repairs to be needed.
Response from A to Z Appliance Service:
Thank you very much for this review. Our entire staff appreciates it and Jeremy appreciates you taking the time to review his performance. Thank you again.
efficient, prompt, knowledgeable, courteous
Roger - Cincinnati, OH
Anthony diagnosed, ordered parts, and repaired our Amana fridge to our satisfaction.
service needs work
Charles - Cincinnati, OH
repairman came the first time an said he needed to order the part( it was a drain hose) which surprised me that he did not have. when I asked him if he could take his small vacuum an suck it out he said yes, I can do it. the next appointment wasn't for 2 weeks. his reason for takeing my suggestion was that he did not get home till 8pm the night before and had 4 more customers that day. if I have too get it repaired again it will be someone else. forgot he also forgot to turn the water back on.
Response from A to Z Appliance Service:
Sorry we did not deliver 5 star service for you. We strive to be a company that can deliver a great service experience to every customer. I appreciate you leaving this review so that we can use it for training and get closer to delivering 5 star service to every customer. Thanks
Great Survice
Jennifer - Cincinnati, OH
Jeremy went about his business quietly and efficiently
Response from A to Z Appliance Service:
Thank you for this review. We like to get the job done with minimal interference for our customers.
Slight frustration
Jon - Cincinnati, OH
This service trip was good and quick. First 2 were long and didn't solve problem. Was without dishwasher for a month.
Outstanding this technician demonstrated performance.
Gregory - Cincinnati, OH
The technician was on time and provided knowledgeable service I think he should be promoted to management position because he is a credit to your organization.
Response from A to Z Appliance Service:
Thank you very much. He is an asset to our company.
Great experience and explanations
Dennis - Cincinnati, OH
From this service experience, I learned about my choices to move forward from getting my unit fixed to buying new. Victor also patiently explained why the unit had stopped working and the detailed diagnosis.
Response from A to Z Appliance Service:
Thank you for this review. Our staff and techs enjoy these types of reviews.
Charles delivers great service!
Bobby - Cincinnati, OH
Unfortunately we are beyond EXTREMELY DISSATISFIED with our KitchenAid refrigerator. However, despite the frustrations of our refrigerator constantly breaking down, we are VERY PLEASED with Charles’ service. He is thorough, knowledgeable, and communicates the problems, plans for repair, and timelines well. I have no doubt that he is doing his very best to repair our frig, and that he is highly committed to fixing it in a timely manner. He has even gone to bat for us with KitchenAid, speaking with a rep there to explain the constant trouble we’ve had and advocating for a solution. I do wish that A to Z could do a little better job of notifying us about WHEN a service tech is arriving.
Response from A to Z Appliance Service:
Thank you for this review. Thank you for being specific in your description of your likes and dislikes. We will work on improving our communications with our customers.
mary
Mary - Cincinnati, OH
Pleased with service.jerry was on time, knew what he doing and nice.
Response from A to Z Appliance Service:
Thank you very much for this review. We appreciate it.
Chuck
Chuck - Cincinnati, OH
Very professional
Response from A to Z Appliance Service:
Thank you
great!
David - Cincinnati, OH
We were not so happy that a nearly new dishwasher had failed, but the service we received was friendly, capable and efficient. Cannot comment on price, as the appliance was still under warranty.
Response from A to Z Appliance Service:
Thank you very much for this review
Great service expertise
Dino - Cincinnati, OH
Arthur serviced our refrigerator expeditiously and skillfully. He was also courteous and friendly. I appreciate that A-Z sends an email the day before and the morning of service to indicate the order of service appointments for the window of time the service technician will arrive.
Response from A to Z Appliance Service:
Thank you very much for this review. We really appreciate it. Our goal is to make the service experience as pleasant as possible for our customers
Great service & technician ver
Eliane - Cincinnati, OH
Very experienced victor has a great way of explaining the problem. He is very polite & does a great job.
Response from A to Z Appliance Service:
Thank you for this review.
prompt service , great time frame given
Christine - Cincinnati, OH
technician very professional in appearance and demeanor and exhibited thorough knowledge of the appliance, definitely would use the service again, but since I purchased a brand with few repairs, I may not have to
Response from A to Z Appliance Service:
Thank you very much for this review
nice guy
Steve - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you
JennAir Range
Janet - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you
Great service
Vugust - Cincinnati, OH
Answered questions about freezer
Response from A to Z Appliance Service:
Thank you for this review.
great service
Tracy - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for the review. We appreciate it
Refrigerator gasket
Andrew - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you very much for this review
Mrs.
Anita - Cincinnati, OH
Great 😃😎the price and service. the serviceman was too cool ,it all was great and awesome. the price was too high it was attainab
Response from A to Z Appliance Service:
Thank you very much for this review. We appreciate it.
Charged me for no service
A - Cincinnati, OH
Response from A to Z Appliance Service:
When our tech arrived to your house, he found that there was no power getting to your dishwasher by opening up the panel to your unit and checking the connections. Our tech checked to make sure that the breaker was in the correct position. Once he determined it was in the correct position, he determined it was an electrical issue and not an issue with the dishwasher. If the unit still does not work after you have the electrical fixed, we will NOT charge another service call to come out.
Great service!
Leon - Cincinnati, OH
Knowledgeable, fast and friendly
Response from A to Z Appliance Service:
Thank you
Professional
Andrew - Cincinnati, OH
No issues at all
Super Knowledgeable and Professional
Tracy - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for the review
Great service!
Claudine - Cincinnati, OH
Very Punctual! Solved problem quickly. Thanks for the great service! Thanks Anthony!
Response from A to Z Appliance Service:
Thank you for the review
Service
TURNER - Cincinnati, OH
Service technician Jeremy was very professional. Knowledgeable and proficient. Customer service skills was exceptional as well.
Response from A to Z Appliance Service:
Thank you very much for this review. We appreciate it.
timely, efficient, knowledgeable
ELSBROCK - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for this review
good
CARR - Cincinnati, OH
Gary found a code and hopefully it has fixed the problem. Very nice man.
Response from A to Z Appliance Service:
Thank you for this review
Friendly, timely, and efficient
Nicole - Cincinnati, OH
The technician was right on time for my window and called in advance so that I knew he was on his way. He was friendly, knowledgable and even though my machine was beyond repair, he offered a good expert opinion.
Response from A to Z Appliance Service:
Thank you very much for this review. Glad our tech was able to help even though the unit was not repairable.
Ms.
MULLANNEY - Cincinnati, OH
Great service
Response from A to Z Appliance Service:
Thank you for this review
Great service!
Mary Pat - Cincinnati, OH
The technician was prompt, courteous & very professional! Jeremy explained what was needed to get my washer up & running! Top-notch service!
Response from A to Z Appliance Service:
Thank you for this review.
Repair
Barry - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for the review
good
Barbara - Cincinnati, OH
He was on time both times
Response from A to Z Appliance Service:
Thank you for this review
Bob
RINK - Cincinnati, OH
Service man was on time, friendly and did a great job.
Response from A to Z Appliance Service:
Thank you for the review. We appreciate it.
Excellent technician! Good service company!
Ray - Cincinnati, OH
Our refrigerator hadn't been working right because of faulty installation at the time of purchase. Arthur the A to Z tech diagnosed problem and we believe fixed it.
Response from A to Z Appliance Service:
Thank you for taking the time to leave this review
Great Technian and Overall Responce
SPARKS - Cincinnati, OH
Very knowledgeable tech. Gave good advice on routine maintenance to prevent further leak.
Response from A to Z Appliance Service:
Thank you very much for the review. We appreciate it.
Great Technician
BROYLES - Cincinnati, OH
Victor has a great customer service personality. He was prompt, courteous, friendly and knowledgeable. He took care not to make a mess or leave a mess. He represents the company well with his high standards.
Response from A to Z Appliance Service:
Thank you for the review.
great service
HIRST - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you
Thorough evaluation and excellent service.
HARMONY - Cincinnati, OH
Prompt response to call for washing machine service by an experienced, knowledgeable technician. Didn't make a mess either.
Response from A to Z Appliance Service:
Thank you very much for the review. We appreciate it
Great service, quick, fixed within the warrantee period.
taylor - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you very much for the review.
DJ
EMMERSON - Cincinnati, OH
David was very helpful, professional and polite.
Response from A to Z Appliance Service:
Thank you for the review.
Arthur H.
KITCHEN MAYTAG MDB8959SBW0 On arrival customer says dishwasher smelled like it was burning and it tripped Her breaker . Removed door cover and found control and wires were burned. Took pictures of damaged parts . Gave customer Quote to replace these parts.Customer has authorization number for trip and diagnoses today Policy Adjustment #MIWKCIWDL1Quote follows for repair Took one picture of model and serial Control W10589069. 218.30Wiring. W10496098. 115.68 Labor. 98.75 Total plus tax. 432.73
Jonathan M.
WASHER WHIRLPOOL MAV7600AWW "Replaced timer, tested unit, operations checks ok"
Charles S.
DRYER WHIRLPOOL WED92HEFW0 4392065 kitW10541657 drumPrevious drum was warped. Installed drum and dryer kit. Motor has knocking sound from previous warped drum. This old motor isn’t under warranty even though this issue started back in October of 2018. Called wpl. Wpl said they are system down and would have to call back tomorrow. Rep as Emma. Explained to cx I would document and let office know.
Arthur H.
WASHER MAYTAG MVWC565FW1 On arrival customer says washer won’t spin . Removed bad motor and installed A new drive motor. Removed the drain pump and installed the new drain Pump. Ran auto test and washer passed . Ran manual test for high speed spin Slow and fast are working. Ran calibration test as last step of repair.
Arthur H.
RANGE WHIRLPOOL IGS900DS05 On arrival removed bad manifold. Installed the new manifold. Replaced All covers and knobs . Tested each burner . All burners are now working correctly. Used a thread sealant on each burner and main connection . Range working properly and we have no leaks .
Arthur H.
OVEN IKEA IBS350DS00 On arrival. Removed oven from wall . Removed the I U. And top of Cabinet . Removed bad control and blown fuse . Replaced with new parts . Removed back cover and removed the thermostat. Installed the new thermostat. Reassembled everything and test ran oven . Heated to 350 and kicked off . Opened door unit came back on . Oven is now working properly.
Mark B.
OVEN WHIRLPOOL WFE505W0HZ1 "Replaced door seal, all checks ok."
Jonathan M.
DISHWASHER IKEA IUD8555DX0 "Replaced control board, tested unit, operations checks ok"
Jeremy F.
ICEMAKER KITCHENAID KUID308ESS2 "Checked recirculating pump, checked drain pump, checked compressor, found compressor coming on, and turning off quickly, and repeating, checked voltage to compressor, voltage is good, needs new compressor.; ordrng 1 W10843121 (drier-tube) and 1 WPW10605286 (compressor)"
Mark B.
DRYER WHIRLPOOL WED4815EW1 "Replaced thermostat fix, all checks now ok."
Anthony S.
WASHER WHIRLPOOL WTW4855HW1 "Customer complaint of unit fills with hot water on cold setting. Confirmed complaint, model and serial numbers. Found water supply lines installed incorrectly. Swapped water supply lines. Calibrated unit, ran test cycle. All ok at this time."
Charles S.
WASHER WHIRLPOOL WTW4816FW2 Removed pants from under agitator. Pants leg bunched up under rim of agitator. Unit tested ok. Power good and no leaks. All checked ok. Advised cx to not over load if possibly doing so. Claims they don’t. Unit checked ok. Agitator seemed to not be tightened down. Reinstalled agitator and tightened down as designed. All ckd ok.
Jonathan M.
REFRIGERATOR KITCHENAID KRFC300ESS01 "Replaced switch, tested unit, operations checks ok"
Arthur H.
"M/W OTR, PURCHA" WHIRLPOOL WMH32519FS0 On arrival customer says microwave not working. Customer said he gets The open door and close door message. After inspection found primary Door switch and secondary door switches with no continuity. Installed Two new door switches. Tested unit . Microwave now working properly. Took one picture of model and serial ; used 2 W10727360 (SWITCH) from stock
Jonathan M.
WASHER MAYTAG MVWB766FW1 "Diagnosed a bad UI board, UI would intermittently work also diagnosed a bad water inlet housing causing the water to not fill with cold water, getting 120v but would open ; ordrng 1 W11135391 (UI ASSEMBLY ) and 1 W11172234 (WATER VALVE)"
Jonathan M.
REFRIGERATOR WHIRLPOOL WRF992FIFM00 "Diagnosed a bad evap cover, tried to remove the shelves but too much ice is restricting them to come out, informed customer to leave the fridge off for 24 hours to let ice thaw; pckd up 1 WPW10889841 (EVAP COVER)"
Arthur H.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 On arrival customer says ice is melting in his bucket cause the flapper door Is not sealing properly. After inspection found ice chips keeping flapper From sealing properly. Air diffuser in refrigerator is not moving and is freezing Every thing on top self . Then the water filter is stuck in the housing so he Cannot change filters. Need one new diffuser. Need one filter housing also .Took one picture of model and serial and one of receipt Return Feb27 to install ; ordrng 1 W10394053 (housing) and 1 W11164593 (DIFFUSER )
Jonathan M.
KITCHEN IKEA IUD8100YS1 "Diagnosed a bad sump motor, unit was getting 120v and can hear the motor wanting to work but wouldn’t spray any water, need to replace sump assembly ; ordrng 1 WPW10482480 (pump&motor)"
Arthur H.
REFRIGERATOR KITCHEN AID KRFC704FSS01 On arrival customer says wire broke in her ice maker . Confirmed complaint And fill tube heater is broke . Need one new fill tube assembly. Customer needs appointment after 2pm Return March 4 to install Took one picture of model and serial and one of receipt.Customer information correction please record Miriam Peri3605 carpenters creek driveCincinnati Ohio 45241513 554-1522 home513 675-6166 cell; ordrng 1 W10917894 (FILL TUBE I.M.)
Arthur H.
REFRIGERATOR WHIRLPOOL WRT318FZDB02 Sent automated call on way. On arrival went to apt.#3 and knocked on door . Knocked three times loudly. Nobody answered the door . Called Mr.Allen on Phone and this is rental property. He said door is open to go on in . Went back To apt.#3 door. Is locked. Called Mr.Allen back to tell him that door is locked And got his recording . Left message that we will have to reschedule.Arrived at 9:35 am departure at 10.01amCame back checked refrigerator out . Confirmed not cooling . No frost pattern compressor running hot Fans running everything else is working Need one new compressor. Marcone shows 0 at vender and DAP shows Some on order from manufacture. Rescheduled 15 days Out and I called customer to let know what the issue is rescheduled for March 8 Mr.Allen is aware of the part availability ; ordrng 1 W11092625 (compressor)
Arthur H.
REFRIGERATOR WHIRLPOOL KRFC704FBS00 On arrival customer says refrigerator not cooling . After inspection unit Has clump of ice on freezer evaporator cap line . Called tech line spoke With Robert and explained issues to him . He said we are going to replace Fresh food evaporator and the compressor. File number 7724183625. Parts on back order and we rescheduled for 15 business days March 8 . ordrng 1 W10635994 (evaporator) and 1 W11025999 (compressor)
Jonathan M.
RANGE WHIRLPOOL WFE550S0HZ1 "Diagnosed a bad light assembly, found burn marks on the connector, trim adhesive is worn causing the front door panel to sag; ordrng 1 W11175594 (LIGHT ASSEMBLY ) and 1 WPY055980 (adhesive)"
Charles S.
MICROWAVE KITCHENAID n/a Mgr not in. Can’t find unit and work orders for unit not on units. Reschedule ; schdld next appmnt for 2/22 FRI !
Mark B.
WASHER WHIRLPOOL WTW5000DW2 "Tested unit, found control sending incorrect voltage intermittently to motor and valves, needs new control; ordrng 1 W11116590 (cntrl-elec)"
Charles S.
WASHER MAYTAG n/a Mgr not in. Can’t find unit and work orders for unit not on units. Reschedule ; schdld next appmnt for 2/22 FRI !
Arthur H.
RANGE KITCHEN AID KSGB900ESS On arrival unpacked wire harness and this is the wrong harness . There are no Illustrations of harnesses in service matters . I called tech line and spoke with David and he said it should be the bake broil harness. Then I called DAP and spoke with Jeff and he said that was probably right . But they do not have them In stock and whirlpool won’t have any until Feb 25th . He said he would not have any until the 1st of March . Rescheduled customer for March 8 Customer said that the wires burning under cooktop turn his stainless topDingy and dull he wants his top replaced as well.; ordrng 1 W10536174 (COOKTOP ) and 1 W10754419 (harns-wire)
Jonathan M.
MICROWAVE WHIRLPOOL WMH31017HB0 "Replaced door, right, and glass plate, operations checks ok"
Mark B.
DRYER MAYTAG MEDC465HW0 "Found dent in top of control panel and right hand side of control panel, all other operations check ok, ordering panels.; ordrng 1 W11219540 (FRONT PANEL) and 1 WPW10193821 (endcap)"
Jeremy F.
DISHWASHER WHIRLPOOL GU980SCGB3 "Checked upper rack, found rails bent, and rollers bearings wore out not allowing basket to move freely, needs new rails, and rollers, rollers 3380371 are NLA, rails WP3385089."
Arthur H.
WASHER WHIRLPOOL MVWX700XW1 On arrival removed tub and transmission. Installed The new outer tub . Tried to install new gearbox Was unable to finish washer . Parts not going Together . Spoke with customer and said I would Return on Saturday to finish repair on washer
Arthur H.
OVEN WHIRLPOOL MER6765BAB On arrival removed bad warming plate . Installed new Warming plate. Reassembled cooktop and tested. Warming plate working correctly on departure.
Mark B.
DRYER WHIRLPOOL MDE7758AYW "Replaced baffle on unit, all checks ok."
Mark B.
DRYER WHIRLPOOL MEDC215EW1 "Tested unit, checked belt, checked motor mount and wheels on drum, everything is tight and secure, balanced feet, noise is now quieter, all checks ok"
Anthony S.
REFRIGERATOR KITCHEN AID KSSC36FTS02 Replaced high voltage control assembly. Ran test cycles. All ok at this time. Customer to observe.
Jeremy F.
DISHWASHER KITCHENAID KDTM354DSS4 "Replaced parts ordered, ran through test cycle, unit is heating, checks ok."
Jonathan M.
WASHER ROPER RTW4516FW2 "Replaced the main board,, went into diagnostics and unit would work in diagnostic testing but when you put unit into a drain/spin or high speed agitate it would start to work then stop, tried to replace the pulley and pulley is seized on the bolt, will need to replace agitator as well; ordrng 1 W11255272 (GEARCASE )"
Charles S.
REFRIGERATOR KITCHENAID KFCS22EVBL0 Cx complaint is another company came out and found bad control. They replaced the control. I reset control to code per manufacture sticker. Also n leaks and power is good. Also found blue tape blocking freezer door switch to shut all the way. Removed tape so door switch could open close properly. And door seal torn on fridge. Allowing warm air into unit. ordrng 1 WPW10436248 (gasket-fip)
Jonathan M.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Checked door gaskets, door has a good seal, didn’t find any frost buildup, gasket doesn’t have any separation, operations checks ok"
Jonathan M.
WASHER AMANA NTW4516FW3 "Diagnosed a bad fill valve, replaced valve, tested unit, operations checks ok; pckd up 1 W11210463 (FILL VALVE )"
Jonathan M.
LAUNDRY MAYTAG MVWB765FC1 "Replaced UI, tested unit in a diagnostics high spin and factory setting drain/spin, inspected customer to use recommend amount of soap, operations checks okSR7724187230"
Charles S.
WASHER WHIRLPOOL WTW4816FW2 4014 #82Unit has good power to control from wall. Control is dead. Will not power on. Needs control W11170319; ordrng 1 W11170319 (CONTROL)
Jonathan M.
ICEMAKER KITCHEN AID KUID308ESS2 "Diagnosed a bad drain pump, did rind the hose connecting to pump was badly bent possibly causing the drain pump to go out, will need to do some research with kitchen aid on labor and part research SSDW7 rubber adapter to hose; O-emld tckt"
Jonathan M.
REFRIGERATOR WHIRLPOOL KSCS25FVMS03 "Diagnosed a bad optics board, when you push the flap closed the light sensor still blinks red, optics W10757851. SR 7724196550; ordrng 1 W10757851 (cntrl-elec)"
Jonathan M.
WASHER WHIRLPOOL WTW4950HW0 "Diagnosed a bad control board, unit was getting 122.4v to the board, wasn’t sending power to anywhere else, wouldn’t let me into diagnostics testing ; ordrng 1 W11256105 (BOARD)"
Charles S.
RANGE AMANA ACR4503SFB2 W10908164 controlWpw10107820 latchInstalled parts listed and all ckd ok. Operation is as designed and heats fine. Power to unit is good. All ckd ok.
Jeremy F.
COOKTOP WHIRLPOOL JED8430BDB18 "Found front burner switch has burned out, Whirlpool is sending parts directly to customer, customer will call to schedule install when parts arrive."
Arthur H.
REFRIGERATOR WHIRLPOOL WRF560SEYM01 On arrival removed left door from refrigerator. Installed a new hinge on the Cabinet . Then installed the bracket on the bottom of door . Then installed The door closure on the hinge . Reassembled the refrigerator door and Tested for mullion to catch in the correct place . All refrigerator door Operations are now working properly.
Jonathan M.
DRYER WHIRLPOOL WED81HEDW1 "Replaced door switch, tested unit, operations checks ok"
Charles S.
MICROWAVE WHIRLPOOL WOC54ECOAS03 F1E1 error code present. Tried resetting power to unit and still error. Ordering main control per tech sheet. W10852640 main control.Power to unit is good and heats just throws error on preheat. Also ordering main oven sensor.; ordrng 1 W10852640 (cntrl-elec) and 1 W10859573 (sensor)
Jeremy F.
REFRIGERATOR WHIRLPOOL ED5FHAXSL01 "Replaced ice maker, ice maker is calling for water, and cycling, checks ok."
Arthur H.
WASHER MAYTAG MVWB766FW0 On arrival installed new control. Ran calibration test . Then ran diagnostics Test . All washer functions are working properly.
Arthur H.
WASHER WHIRLPOOL WTW4816FW On arrival removed inlet water valve . Replaced with new inlet water valve Ran diagnostics test for cold and hot water valves both are working properly Now . Ran calibration test as last step of repair . This washer is repaired and Is now ready for sale .
Arthur H.
LAUNDRY MAYTAG MVWC565FW0 On arrival customer says washer tangling her clothes and they come out All wrinkled up . First leveled up washer as it was leaning to one side. Then Ran auto test and all functions are working properly. Then ran manual test For spin speeds and wash speeds. Recalibrated Washer and Explained To customer about use and care guide and troubleshooting section. How To chose correct cycles and water levels . Took one picture of model and serial
Arthur H.
MICROWAVE KITCHENAID KODE500ESS02 On arrival customer says that IU is giving same error code again. This is the Third time it has failed . I called partner team to get Mr. Kabel some help With this Issue. Spoke with Victoria and she could not give authorization for Another repair . Mr .Kabel says he is not paying anything for this issue. It’s a Design flaw. Victoria said she will submit his claim and that kitchen Aid Would be in touch with in two business days about replacement .We replaced IU on Dec 20th 2018 Ovens are having same issue today
Charles S.
WASHER WHIRLPOOL WTW5000DW1 W10876600 drain pumpInstalled and operation is as designed. All ckd ok. Power good and no leaks.
Charles S.
LAUNDRY MAYTAG MVWC565FW1 Cx stated wouldn’t turn on. Once arrived unit turned on fine. Ran diagnostics and test mode and operation is as designed. Power good and no leaks. All ckd ok.
Arthur H.
"M/W OTR, PURCHA" WHIRLPOOL WMH32519HZ1 On arrival customer says microwave not heating. Put cup of water in microwave And ran for two minutes. Water still cold . Confirmed complaint. Used Microwave lift and removed from over the range . Disassembled cabinet And removed magnetron. Installed new magnetron and reassembled cabinet . Installed back over range and test ran with cup of water . Microwave now Heating.
Jonathan M.
ICEMAKER KITCHENAID KUIX505ESS1 "Found that the hose was lose, causing water to leak, installed a wire tie, repositioned the water filter, didn’t find anymore leaks, operations checks ok; used 1 WP8567668 (WIRE TIE) from stock"
Jonathan M.
"M/W OTR, PURCHA" AMANA AMV2307PFS0 "Diagnosed the interlock switch’s was pushed in, reseated the latches, tested unit, operations checks ok"
Jonathan M.
RANGE - GAS JENNAIR JDS9865BDP "Swapped the burners, installed new racks, hooked up the blower, operations checks ok; ordrng 1 MA-322-2 (ALUMINUM TAPE) and 2 WPW10282492 (rack-oven)s"
Jonathan M.
WASHER WHIRLPOOL WTW5000DW1 "Replaced control board, recalibrated unit, operations checks ok"
Jonathan M.
WASHER WHIRLPOOL WTW4955HW1 "Replaced control board, recalibrated unit, operations checks ok"
Arthur H.
RANGE WHIRLPOOL MGR5775QDQ On arrival customer says oven not lighting. The front two burners not lighting As well . Removed bake igniter cover and inspected all is good . Removed back Checked for voltage to igniter and voltage is good . Plugged all back together Set oven to 350 and oven came on as designed. Front two burner are really Greased up and need to be replaced . Called owner with Quote for repair and she said she would likely replace range.Rather than repair it . Gave her all information and she said she would definitely Call us again if she needed an appliance repair co. Customer has authorization number for diagnosing today .
Arthur H.
AK 12 4 DOOR WHIRLPOOL WRX988SIBM03 On arrival customer says refrigerator is too warm not cooling . After inspection Fresh food evaporator is froze up. Used steamer to remove all frost and ice . Checked thermistor for a room temperature reading . Thermistor is open No reading . Ears to mount cover up are broke off . One defrost control needed.DAP has in stock Return on Feb20 to install .Lowe’s Service contract Customer needs Pm appointment after 2pm please; ordrng 1 W10843055 (cntrl-elec) and 1 W11087438 (motor-evap) and 1 W11188493 (EVAP COVER)
Charles S.
REFRIGERATOR WHIRLPOOL WRS973CIDM00 W10873791 ice maker Installed ice maker and all ckd ok. No leaks and power is good.
Charles S.
DRYER MAYTAG MGD5500FW0 Cx complaint is shaking when in spin. Tore unit down and found lint build up in blower wheel. A lot. Removed lint and advised cx of issue and how to clean after every use. Power is good and heats good. All ckd ok.
Mark B.
OVEN WHIRLPOOL WFE505W0HZ1 "Found rubber seal on door ripped, ordering seal.; ordrng 1 WPW10129032 (gaskt-door)"
Charles S.
OVEN WHIRLPOOL IBS550PWS00 W10810687 blowerW10810687 blowerWp9759243 thermostatWpw10158965 controlWpw10158972 controlInstalled all parts and nothing. Power to block and to control. Called techline and techline said doesn’t have blueprints to look over to replace boards and harness. Ordering parts per techlineTechline tech Kevin; ordrng 1 8303865 (harns-wire) and 1 W10158966 (swtch-oven) and 1 W10247685 (harns-wire) and 1 WP9759243 (thrmst-fix) and 1 WP9760587 (transformr) and 1 WPW10158964 (display) and 1 WPW10158965 (cntrl-oven) and 1 WPW10158972 (cntrl-elec) and 1 WPW10195934 (latch-door)
Arthur H.
REFRIGERATOR JENNAIR JFFCC72EFS00 Installed a new ice box fan assembly. Installed a new ice door . Installed a new ice door motor assembly. Ran diagnostics test to rest fan and ice door . Then Called tech line and spoke with Adrian and gave him all information about what Was done with this refrigerator today . He said computers were having problems That he would document everything as soon as he could . Called Wayne let him Know all parts were installed and service call was documented with tech line . Also left Message with customer about today’s visit . No body home to sign for work Key was under mat
Jonathan M.
LAUNDRY MAYTAG MHW5500FW1 "Replaced dispenser assembly, checked unit for leaks, operations checks ok"
Joel L.
REFRIG WHIRLPOOL WRT519SZDW02 Unit has leak in sealed system or inefficient compressor.. rescheduling for repair. Cus will call for repair when convenient. Parts and labour are covered. Auth for pats - WIWYRIWDP1Auth for labour - wix3b00epl1Service call - 96.30; ordrng 1 W10836706 and 1 W11092625
Arthur H.
DISHWASHER WHIRLPOOL WDF520PADM7 On arrival customer says she just rents she is not the owner . Children’s hospital Owns this property.Explained that a service call fee would be due if the issue Is tenants fault . Maintenance man was in same unit said we could send them A invoice and they will pay service call fee. After inspection found food smashedIn the corner of dishwasher pushing door seal out of position. Cleared food put Seal back in place and test ran unit . No leaks now .
Arthur H.
LAUNDRY MAYTAG MEDX655DW1 On arrival customer says dryer is taking too long to dry clothes . Checked Dryer for heating and it is heating correctly. Used one vent test kit to Check for vent pipe restriction. The pipe in the wall is restricted and will not Let dryer circulate the air . Dryer timer is not advancing. Need one new dryer Timer and dryer is missing one leg .Need one leg also . Took one picture of model and serial Return on the 26th to install timer and leg ; ordrng 1 8522199 (test kit) and 1 W10642928 (timer) and 1 W11025920 (feet-lvlng)
Charles S.
RANGE AMANA ACR4503SFB2 Arrived and when knocked on door the dog is still loose. Text msg apt. Maint. Let them know we again have to reschedule. Trying for Friday 15th.Also left note on door for residence asking to leave dog in cage on Friday. ; saved tckt
Jeremy F.
WASHER WHIRLPOOL WTW4950HW1 "Checked incoming power, unit is getting 120 at control, checked control, control is not sending voltage out, needs new control.; ordrng 1 W11256105 (CONTROL)"
Jonathan M.
REFRIGERATOR WHIRLPOOL KFIS29PBMS00 "Diagnosed a bad control board, unplugged unit and plugged it back in and started right up, control board is no longer available, customer can find a board and have us install it but can’t guarantee the partControl board W10581605"
Arthur H.
DRYER WHIRLPOOL WED4850HW0 On arrival customer says dryer not heating correctly. Started dryer let run A couple of minutes on timed high heat setting. No heat in dryer at all . Checked customers electric and found that one leg of his 240 was dead. The red wire has 121 volts on it and the black wire has 0 volts. Together They have 121 volts. Explained to customer he must have 240 volts for dryer To run and heat correctly. Took one picture of model and serial and one of receipt
Arthur H.
WASHER WHIRLPOOL wfw7590fw0 On arrival customer says washer will not start. Confirmed complaint. Had to Remove dryer from on top of washer with the help of maintenance man . Removed broke door switch and installed the new door switch. Washer now starting and working as designed.
Jonathan M.
WASHER MAYTAG MVWC415EW1 "Replaced control board, recalibrated unit and tested unit, operations checks ok"
Jonathan M.
WASHER WHIRLPOOL WTW8200YW0 "Took out tub and reseated all the screws, tested unit on high speed spin, checked for leaks, operations checks ok"
Jonathan M.
STACK WASH/DRY N WHIRLPOOL MLE2000AYW "Replaced timer, tested unit, operations checks ok"
Jonathan M.
REFRIGERATOR WHIRLPOOL WRT111SFDW04 "Replaced door, operations checks ok"
Arthur H.
MICROWAVE WHIRLPOOL WMH1164XVS-1 On arrival customer says that she has decided to replace this Microwave in stead of repairing . She said it’s nine years old and she would Rather have a new one . I offered a ten percent discount on service call alsoService canceled
Jeremy F.
DISHWASHER WHIRLPOOL WDF520PADM7 "Replaced deflector, vent, and seal, ran through test cycle, no leaks, checks ok."
Jeremy F.
DISHWASHER WHIRLPOOL MDB8989SHZ0 "Replaced pump, and motor, ran through test cycle, motor is quiet, no grinding noise, checks ok."
Jonathan M.
REFRIGERATOR KITCHENAID KRFC300ESS01 Diagnosed a bad door switch causing the door light to intermittently work; ordrng 1 WPC3680310 (light switch)
Jeremy F.
LAUNDRY WHIRLPOOL WTW7000DW2 "Confirmed issue of white residue on clothes, checked for error codes, found UI stuck key, checked water valve, checked spin, and agitation, checked drain pump, called tech line file #7724168416, was informed by tech line unit is working as normal, informed customer of load size, checks ok."
Arthur H.
BUILT-IN M/W JENN-AIR JMC8127DDB On arrival installed the new capacitor. Reassembled microwave and ran Test . Microwave now starting and operating as designed . Re installed Double ovens back into wall . Customer paid service call fee and for part on first visit .
Arthur H.
KITCHEN WHIRLPOOL WDT720PADM1 On arrival customer says dishwasher is leaking . After inspection found Inlet water valve split in the plastic housing . Gave customer Quote for repair Part #W10327250.
Jonathan M.
DRYER MAYTAG MEDC215EW1 "Found the belt was off the pulley, set the belt back to proper position, tested unit, operations checks ok1-28207014229"
Jonathan M.
MICRO/OVEN KITCHENAID KEMS378SSS00 "Diagnosed both user interfaces went bad, customer lost power and circuit board went outService pointer K4317438-A WPW10312206 oven UI, W10118735 microwave UI"
Arthur H.
DRYER MAYTAG MEDB765FW0 On arrival customer says dryer has buttons on console That are not responding when chosen . Unit also missing Feet. Confirmed issue with UI . Checked all wire connections. Need one new console and a bag of feet or legs. Took one picture of model and serial ; ordrng 1 3392100 (sub 49621 FEET OR LEGS) and 1 W11089306 (overlay)
Arthur H.
RANGE WHIRLPOOL IGS900DS05 on arrival customer says right front burner switch is bent and would not shut off Removed cover and verified the problem . The complete manifold comes in one piece . Need to order one . I got all information that she could give me about The IKEA purchase . Took one picture of model and serial and of receipts Rescheduled for Feb19th pm after 2 please Customer needs appointment after 2pm; ordrng 1 W10204705 (manifold)
Arthur H.
KITCHEN KITCHENAID KUDE20FBSS0 On arrival I removed leaking wash motor and pump . Installed the new wash Motor and pump . Installed the new OWI sensor . Then installed the new Control . Ran diagnostics cycle to check all functions. Everything is working. Now as designed. No leaks . Diagnostics test complete.
Arthur H.
MICROWAVE WHIRLPOOL UMV1160CS On arrival replaced capacitor. Test ran microwave and unit is now starting And heating . Microwave has been repaired and tested unit is now Ready for sale
Arthur H.
DISHWASHER WHIRLPOOL WDT720PADM Installed new water inlet valve tested dishwasher. Unit filled and began to wash Did the cancel drain and all functions are now working properly. No leaks from valve . Dishwasher is good to use .
Jonathan M.
REFRIGERATOR WHIRLPOOL WRT311FZDW00 "Diagnosed a bad icemaker, getting power to it and hear the motor wanting to work but seized upICEMAKER W10882923"
Charles S.
RANGE AMANA ACR4503SFB2 Rescheduled for Wednesday 13th spoke with maint. Having dog caged ; schdld next appmnt for 2/13 WED !
Charles S.
WASHER MAYTAG MVWB850WR0 280146 rotorW10820039 hubInstalled parts and all ckd ok. Power good and no leaks.
Charles S.
DRYER WHIRLPOOL WED75HEFW1 "Repaired belt to unit. Power good and heats fine. Advised cx to not overload and unit must maintain level. All ckd,ok"