Local Reviews
for Cincinnati, OH
Powered by Fluid LOCALOutstanding this technician demonstrated performance.
Gregory - Cincinnati, OH
The technician was on time and provided knowledgeable service I think he should be promoted to management position because he is a credit to your organization.
Response from A to Z Appliance Service:
Thank you very much. He is an asset to our company.
Great experience and explanations
Dennis - Cincinnati, OH
From this service experience, I learned about my choices to move forward from getting my unit fixed to buying new. Victor also patiently explained why the unit had stopped working and the detailed diagnosis.
Response from A to Z Appliance Service:
Thank you for this review. Our staff and techs enjoy these types of reviews.
Charles delivers great service!
Bobby - Cincinnati, OH
Unfortunately we are beyond EXTREMELY DISSATISFIED with our KitchenAid refrigerator. However, despite the frustrations of our refrigerator constantly breaking down, we are VERY PLEASED with Charles’ service. He is thorough, knowledgeable, and communicates the problems, plans for repair, and timelines well. I have no doubt that he is doing his very best to repair our frig, and that he is highly committed to fixing it in a timely manner. He has even gone to bat for us with KitchenAid, speaking with a rep there to explain the constant trouble we’ve had and advocating for a solution. I do wish that A to Z could do a little better job of notifying us about WHEN a service tech is arriving.
Response from A to Z Appliance Service:
Thank you for this review. Thank you for being specific in your description of your likes and dislikes. We will work on improving our communications with our customers.
mary
Mary - Cincinnati, OH
Pleased with service.jerry was on time, knew what he doing and nice.
Response from A to Z Appliance Service:
Thank you very much for this review. We appreciate it.
Chuck
Chuck - Cincinnati, OH
Very professional
Response from A to Z Appliance Service:
Thank you
great!
David - Cincinnati, OH
We were not so happy that a nearly new dishwasher had failed, but the service we received was friendly, capable and efficient. Cannot comment on price, as the appliance was still under warranty.
Response from A to Z Appliance Service:
Thank you very much for this review
Great service expertise
Dino - Cincinnati, OH
Arthur serviced our refrigerator expeditiously and skillfully. He was also courteous and friendly. I appreciate that A-Z sends an email the day before and the morning of service to indicate the order of service appointments for the window of time the service technician will arrive.
Response from A to Z Appliance Service:
Thank you very much for this review. We really appreciate it. Our goal is to make the service experience as pleasant as possible for our customers
Great service & technician ver
Eliane - Cincinnati, OH
Very experienced victor has a great way of explaining the problem. He is very polite & does a great job.
Response from A to Z Appliance Service:
Thank you for this review.
prompt service , great time frame given
Christine - Cincinnati, OH
technician very professional in appearance and demeanor and exhibited thorough knowledge of the appliance, definitely would use the service again, but since I purchased a brand with few repairs, I may not have to
Response from A to Z Appliance Service:
Thank you very much for this review
nice guy
Steve - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you
JennAir Range
Janet - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you
Great service
Vugust - Cincinnati, OH
Answered questions about freezer
Response from A to Z Appliance Service:
Thank you for this review.
great service
Tracy - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for the review. We appreciate it
Refrigerator gasket
Andrew - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you very much for this review
Mrs.
Anita - Cincinnati, OH
Great 😃😎the price and service. the serviceman was too cool ,it all was great and awesome. the price was too high it was attainab
Response from A to Z Appliance Service:
Thank you very much for this review. We appreciate it.
Jeremy F.
Whirlpool refrigerator WRB322DMBM00 Checked ice maker, found ice maker turned off causing it to freeze up, cleaned out ice maker, and reinstalled, ran through cycle, ice maker is cycling, and calling for water, checks ok.; Cllctd $96.30 CC Ref # 7122, Job Cmpltd
Jeremy F.
Kitchen Aid freezer KBLO36FTX02 Tried to replace seal, and new seal is not the correct size, checked part number on Marc one, and it is the sub number, but is too small, customer is going to see if he can get original part number.; Cllctd $96.30 CC Ref # 6281, Job Cmpltd
Arthur H.
Whirlpool dishwasher WDT730PAHZ0 Installed new drain hose on end of existing hose made a loop as high as top Of dishwasher and secured it to side of cabinet with zip ties and two screws With the permission of customer. Test drain and all operations are working Properly.Took two pictures of loop in drain hose.; Job Cmpltd
Jeremy F.
Whirlpool refrigerator WRX988SIBE00 Found fresh food evap not draining causing water to leak into the shelf compartment, found wire for crisper frozen due to leak causing cover to come off, cleaned out ice in drawer, and defrosted drain, unit is draining normally, and cover is secure, checks ok.; Job Cmpltd
Anthony S.
Whirlpool refrigerator WRT311FZDB00 Replaced doors and name plate. All ok at this time. ; Job Cmpltd
Jeremy F.
Whirlpool refrigerator WRF555DFZ08 Checked incoming water, checked ice maker for operation, found water inlet frozen, defrosted inlet, unit is cycling, and calling for water, checks ok.; Job Cmpltd
Charles S.
Whirlpool refrigerator WRS321SDHZ00 LW10918659 door W11196400 controlUnit fan not operating and door needs replaced. Damaged and harness is in door. Not getting correct read from harness to door control. Door control won’t even light up. Frost on evap good but fan not running. Ordering parts for repair. ; rqstng P&A on 1 LW10918659 (DOOR) and 1 W11196400 (CONTROL), schdld next appmnt for 12/6 THU
Charles S.
Kitchen Aid refrigerator KFIS29PBMS00 W10625067 bracketW10625068 bracketUnit rails are not shutting correctly and just installed within past 60 days. Ordering parts for repair. Cx stated called wpl for replacement and they told her I make decision on replacement. I explained to cx that process and I don’t. And explained I found rail not shutting correctly and ordering part for repair. Unit wasn’t allowing door to shut correctly and allowing warm air into unit and causing frost build up. ; ordrng 1 W10625067 (bracket) and 1 W10625068 (bracket), schdld next appmnt for 10/18 THU
Charles S.
Whirlpool microwave WML55011HB2 W11213912 interlock Door won’t shut right. Ordering part for repair.; rqstng P&A on 1 W11213912 (INTERLOCK ASSY), schdld next appmnt for 10/8 MON
Arthur H.
Whirlpool refrigerator WRF757SDEM00 On arrival fresh food evaporator froze up . Removed cover and defrosted .Thermistor is rusted and looks tarnished. Need wiring harness with thermistors and control board Housing or cover needs replaced corners are broke off and screws are missing Return on the 17th to install Took one picture of model and serial ; ordrng 1 W10277799 (harns-wire) and 1 W10501260 (cover-evap) and 1 W10751278 (CONTROL ELEC ), schdld next appmnt for 10/17 WED
Arthur H.
Whirlpool refrigerator WRF993FIFM00 Refrigerator not cooling is customer complaint. Refrigerator not plugged in On arrival. Sears services was there last week she said . They did something Then left and refrigerator was left not running . I plugged refrigerator in and compressor is not running.. Went to diagnostics and test 38 and compressor Will run in diagnostics but then it stopped. Called tech line and spoke withJustin and was cut off before we were finished. Ordering control board and a Compressor start investor.; ordrng 1 10873533 (COMPRESSOR START) and 1 WPW11169503 ( CONTROL ELEC ), schdld next appmnt for 10/17 WED
Arthur H.
Whirlpool washer WTW8540BW Phone number 513 542-1100 is no good please remove The bearings are bad in this machine. I tried to remove inner tub . I got wash Plate off but cannot inner tub off shaft . Filled with water and put in spin And still cannot get tub off shaft . Need inner tub Outer tub with shaft assembly WashplateFilter cover and two screws and a second techTook one picture of model and serial Customer needs afternoon appointment ; ordrng 2 8533928 (screw)s and 1 W10222008 (filter) and 1 W10381077 (tub-outer) and 1 W10549509 (basket), schdld next appmnt for 10/18 THU
Arthur H.
Whirlpool ice maker KFCO22EVBL5 Installed one new ice maker . Cycled and filled . Reassembled all freezer Shelving and baskets. All ice maker operations are now working properly.; Job Cmpltd
Arthur H.
Whirlpool laundry MVWB766FW1 Installed new inlet water valve . Washer now letting cold water in properly. Ran calibration test and manual test so all cycles are now working. ; Job Cmpltd
Jeremy F.
Whirlpool refrigerator WRT771RWYW01 Found evap frozen, defrosted evap, turned on heater, found control not turning on defrost needs new control, customer to think about repair, if called back needs control, control W10392194 $235.79 labor $72.45.; Job Cmpltd
Jeremy F.
Kitchen Aid refrigerator WRV986FDEM01 Replaced mullion heater, found ice dispenser is freezing to auger, checked ice door, checked dispenser door seal, found ice dispenser housing is pealing back exposing the insulation, needs door replaced.; rqstng P&A on 1 W10815692 (dor-fip ss), schdld next appmnt for 12/5 WED
Jeremy F.
Whirlpool refrigerator KBFO42FTX06 Checked optics, found optics blinking twice, and showing faulty, called tech line because optics had been changed twice, found out it was the light bulb in the ice maker compartment causing optics to show faulty, turned light bulb off, and reset unit, optics are working normally, unit is calling for water, and cycling, checks ok.; Cllctd $96.30 CC Ref # 1003, Job Cmpltd
Jeremy F.
Whirlpool kitchen KRFF707ESS01 Checked ice maker, checked for error codes for ice maker, informed customer of ice maker making 8 cubes of ice every 2 hours, all operations normal, checks ok.; Cllctd $96.30 CC Ref # 2856, Job Cmpltd
Jeremy F.
Whirlpool refrigerator WRB322DMBB00 Replaced crisper frame, and center rail, drawer are working normally, checks ok.; Job Cmpltd
Jeremy F.
Kitchen Aid refrigerator KBLO36FMX00 Found evap has no frost pattern, found compressor not pushing refrigerant through system, found UI blinking, found control sending incorrect voltage, needs sealed system replaced, and control, customer to look at replacement.; Cllctd $96.30 Check # 3022, Job Cmpltd