Local Reviews
for Cincinnati, OH
Powered by Fluid LOCALGreat repairman bad support staff
Amy - Cincinnati, OH
The repairman was very helpful and professional. His support staff let him down by sending the wrong part. He had to make 3 trips for a simple switch change.
Great Service
Susan - Cincinnati, OH
Took a couple of trips to identify the true problem but once identified, Jonathan and A to Z did a great job. (Whirlpool did not do a great job )
Excellent Service
Elizabeth - Cincinnati, OH
Awfull
Holly - Cincinnati, OH
My appointment was from 12 to 3 the guy was double booked and he Ididn’t get to me until five. I I lost a days work I wouldn’t recommend your company to anyone. And he couldn’t fix my problem
excellent service
VICKERS - Cincinnati, OH
Excellent Service, happy customer.
Michelle - Cincinnati, OH
Great Service
Mark - Cincinnati, OH
Honest and professional tech
Bev - Cincinnati, OH
Jonathan was great
Ande - Cincinnati, OH
Jonathan was great. He quickly new what the problem was and how to fix it.
very easy to work with
Fransisco - Cincinnati, OH
Service Experience
Bruce - Cincinnati, OH
Very Professional. left the work spotless, and very informative with all my questions. You have a repeat customer and I will recommend your service to anyone is looking for an appliance repair company.
Great service
Joshua - Cincinnati, OH
We continue to have warrant work done on our fridge. I like their system that allows you to track the technician as well as know where you are at for the day. Are you 2nd or last stop in their schedule? It’s a really nice feature. Keep up the great work.
Greg
Greg - Cincinnati, OH
Great Service
Great service! Knowledgeable technician.
Diane - Cincinnati, OH
Al
Al - Cincinnati, OH
Good tech
Great!
Casey - Cincinnati, OH
great
Al - Cincinnati, OH
Mark the service Tech was absolutely awesome, very professional and knowledgeable
Janine - Cincinnati, OH
Mark who serviced the machine was fantastic, very knowledgeable and helpful. I would definitely ask for Mark back if any other issues!!!!!!
OUTSTANDING CUSTOMER SERVICE
Deborah - Cincinnati, OH
The technician arrived shortly after I received my notification. He was very professional and polite. He completed the job quickly and did several test to ensure my appliance worked properly. I hope nothing else in my home break down but if it does and within A to Z scope, I will contact them immediately. Thanks A to Z!
Terrific Service!
Robin - Cincinnati, OH
Everything was great! The technician was on time, and he got right to work and fixed the problem easily. Thanks!
Less than desired
JC - Cincinnati, OH
Communication about appointment not made as promised. Had to call repairman back to fix error
Got right to the problem
Molly - Cincinnati, OH
Our technician found the issue right away and confirmed that a part needed to be replaced. He ordered it on the spot and set up an appointment to install it while I waited.
Great Service
Elaine - Cincinnati, OH
He was on time and fast! He was very knowledgeable and was able to make our day better with her great customer service! Two thumbs up!!
Timely and Efficient
D - Cincinnati, OH
Had a new washer installed, but the delivery person connected water lines incorrectly. A-Z tech was very professional and right on time! Thank you!
Very informative
Deborah - Cincinnati, OH
I was given good suggestions that were very helpful.
Great service
Barbara - Cincinnati, OH
Serviceman very good but part I needed was discontinued. Boo hoo
Great service
Denise - Cincinnati, OH
Mr Jonathan was great he was on time he answered all my questions and gave me tips on the up keep of my washer
Very professional communication on the day of!
Ken - Cincinnati, OH
Very knowledgeable service man. On time and attentive to detail.
Excellent and efficient.
Linda - Cincinnati, OH
Absolutely great technician
"580 - Cincinnati, OH
Arthur was on time and very thorough. He knew what he was doing.
Cindy - Cincinnati, OH
great service
Debbie - Cincinnati, OH
The service was great. I was disappointed for the time I had to wait for the initial appointment, but was very happy with the work.
Good Service
Karen - Cincinnati, OH
Charles did an excellent job!!!
Nice warrantied repair job by a friendly guy
Jan - Cincinnati, OH
Arthur arrived on time for replacement of the fan assembly on my new, under-warranty Whirlpool wall oven. Arthur worked efficiently, explained things well, and was a low-key,friendly guy as well. Oven fan seems to work nicely now too! Many thx!
Response from A to Z Appliance Service:
Thank you very much. We appreciate the review.
Great Service
Mike - Cincinnati, OH
We will definitely do business with this Arthur Harshbarger in the future.
Response from A to Z Appliance Service:
Thank you very much for the review. Arthur and the rest of our technicians appreciate customers taking the time to leave one.
Steve
Steve - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you
Ismaila
Ismaila - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you.
Excellent Customer Service
Tracy - Cincinnati, OH
It has been a long time since I've been able to wholeheartedly recommend anyone's service. A to Z is superb! Friendly, courteous, very knowledgeable and professional. Every person you speak to is genuinely concerned about your issue from the schedulers to the technicians. They came right out, diagnosed and fixed the problem, in addition to giving helpful advice. Just can't say enough. Great experience!
Response from A to Z Appliance Service:
Thank you very much for this review. We appreciate you taking the time to leave it. This is the experience we want every customer to have.
Very Professional
Ray - Cincinnati, OH
The service man was very professional, best service I have had in a long time.
Response from A to Z Appliance Service:
Thank you very much for the review. We appreciate you taking the time to leave it.
Great Service
Alec - Cincinnati, OH
Nothing but great things for A to Z. I love the website link that shows you exactly where you are on the technician's agenda for the day. Very transparent!
Response from A to Z Appliance Service:
Thank you very much. Glad to hear you utilized some of the options on our website.
stove/freezer repair
Joe - Cincinnati, OH
he did not have the parts to repair the stove or freezer the first time - I had ti schedule a second call. 8 hour service window is not realistic to people that have to work.
Great service great employee attitude and knowledgeable
Dennis - Cincinnati, OH
A-Z was very prompt and easy to work with in regards to scheduling. Jon was very professional, giving me reasons why the problems may have occurred and how to avoid the same from reoccurring in the future.
Response from A to Z Appliance Service:
Great and Thanks for the review. Glad Jon was able to help with the additional information.
Great Service, Quick Repair
Susan - Cincinnati, OH
Jeremy did an outstanding job fixing my ice maker on my fridge. He was very professional, and diagnosed and fixed the problem quickly.
Response from A to Z Appliance Service:
Thank you for taking the time to leave this review. Jeremy does a good job for us and all of our techs appreciate customers taking the time to review their work.
Good job
Abduselam - Cincinnati, OH
Arthur the technician was efficient,professional,courteous and did good work in repairing my appliance.
Response from A to Z Appliance Service:
Thank you. Our techs appreciate you taking the time to leave this review.
Awesome Service!
Claudine - Cincinnati, OH
Quick, efficient, pleasant, great clean-up work, problem fixed!
Response from A to Z Appliance Service:
Thank you
Fantastic and Professional Customer Service
Nicholas - Cincinnati, OH
A to Z was courteous, did exactly what they said they would do and when they said they would do it. Its not common anymore to get service like this...
Response from A to Z Appliance Service:
Thank you very much for this review. We appreciate you taking the time to leave one.
Linda
Linda - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you
Corrections to my refrigerator was done well
Milton - Cincinnati, OH
Workman came promptly and was efficient
Response from A to Z Appliance Service:
Great and Thanks
great service and very polite and helpful
David - Cincinnati, OH
jeremy was very polite and went right to work and fixed the problem.
Response from A to Z Appliance Service:
Thank you for taking the time to recognize Jeremy in this review. He does a very good job for us.
Good service
Jack - Cincinnati, OH
Good service
Response from A to Z Appliance Service:
Thank you for the review
Michael
Michael - Cincinnati, OH
Technician Arthur Harshbarger was very professional, courteous and friendly! Hopefully A-Z have more technicians like him!!
Response from A to Z Appliance Service:
Thank you very much for the review
Great service
Blair - Cincinnati, OH
Joel was most knowledgeable and saved a trip by first determining the nature of the problem and then delaying his visit until the new part had been received.
Response from A to Z Appliance Service:
Thank you very much for the review. We are happy to have Joel on our team
Good trouble shooting anrepair
John - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for the review. We appreciate it.
Great service and very quick
Darryl - Cincinnati, OH
Great job and very good service person
Response from A to Z Appliance Service:
Thank you very much for this review
Quick Service
Ryan - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you very much
Great service
Brad - Cincinnati, OH
Would use them again.
Response from A to Z Appliance Service:
Thank you
Washer Service
Steve - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you
It’s fixed
Ann - Cincinnati, OH
Jeremy was very helpful. Our brand new whirlpool refrigerator came with a leaking water dispenser. Lowe’s would not deliver a new one. They said it was up to Whirlpool to get it fixed under warranty which they did by contacting you. It took three tries and phone calls to whirlpool by Jeremy to get the right part but his persistence paid off. In the future for appliance repairs we will definitely call A to Z. Hopefully we will get Jeremy again but better yet we hope for no more repairs to be needed.
Response from A to Z Appliance Service:
Thank you very much for this review. Our entire staff appreciates it and Jeremy appreciates you taking the time to review his performance. Thank you again.
efficient, prompt, knowledgeable, courteous
Roger - Cincinnati, OH
Anthony diagnosed, ordered parts, and repaired our Amana fridge to our satisfaction.
service needs work
Charles - Cincinnati, OH
repairman came the first time an said he needed to order the part( it was a drain hose) which surprised me that he did not have. when I asked him if he could take his small vacuum an suck it out he said yes, I can do it. the next appointment wasn't for 2 weeks. his reason for takeing my suggestion was that he did not get home till 8pm the night before and had 4 more customers that day. if I have too get it repaired again it will be someone else. forgot he also forgot to turn the water back on.
Response from A to Z Appliance Service:
Sorry we did not deliver 5 star service for you. We strive to be a company that can deliver a great service experience to every customer. I appreciate you leaving this review so that we can use it for training and get closer to delivering 5 star service to every customer. Thanks
Great Survice
Jennifer - Cincinnati, OH
Jeremy went about his business quietly and efficiently
Response from A to Z Appliance Service:
Thank you for this review. We like to get the job done with minimal interference for our customers.
Slight frustration
Jon - Cincinnati, OH
This service trip was good and quick. First 2 were long and didn't solve problem. Was without dishwasher for a month.
Outstanding this technician demonstrated performance.
Gregory - Cincinnati, OH
The technician was on time and provided knowledgeable service I think he should be promoted to management position because he is a credit to your organization.
Response from A to Z Appliance Service:
Thank you very much. He is an asset to our company.
Great experience and explanations
Dennis - Cincinnati, OH
From this service experience, I learned about my choices to move forward from getting my unit fixed to buying new. Victor also patiently explained why the unit had stopped working and the detailed diagnosis.
Response from A to Z Appliance Service:
Thank you for this review. Our staff and techs enjoy these types of reviews.
Charles delivers great service!
Bobby - Cincinnati, OH
Unfortunately we are beyond EXTREMELY DISSATISFIED with our KitchenAid refrigerator. However, despite the frustrations of our refrigerator constantly breaking down, we are VERY PLEASED with Charles’ service. He is thorough, knowledgeable, and communicates the problems, plans for repair, and timelines well. I have no doubt that he is doing his very best to repair our frig, and that he is highly committed to fixing it in a timely manner. He has even gone to bat for us with KitchenAid, speaking with a rep there to explain the constant trouble we’ve had and advocating for a solution. I do wish that A to Z could do a little better job of notifying us about WHEN a service tech is arriving.
Response from A to Z Appliance Service:
Thank you for this review. Thank you for being specific in your description of your likes and dislikes. We will work on improving our communications with our customers.
mary
Mary - Cincinnati, OH
Pleased with service.jerry was on time, knew what he doing and nice.
Response from A to Z Appliance Service:
Thank you very much for this review. We appreciate it.
Chuck
Chuck - Cincinnati, OH
Very professional
Response from A to Z Appliance Service:
Thank you
great!
David - Cincinnati, OH
We were not so happy that a nearly new dishwasher had failed, but the service we received was friendly, capable and efficient. Cannot comment on price, as the appliance was still under warranty.
Response from A to Z Appliance Service:
Thank you very much for this review
Great service expertise
Dino - Cincinnati, OH
Arthur serviced our refrigerator expeditiously and skillfully. He was also courteous and friendly. I appreciate that A-Z sends an email the day before and the morning of service to indicate the order of service appointments for the window of time the service technician will arrive.
Response from A to Z Appliance Service:
Thank you very much for this review. We really appreciate it. Our goal is to make the service experience as pleasant as possible for our customers
Great service & technician ver
Eliane - Cincinnati, OH
Very experienced victor has a great way of explaining the problem. He is very polite & does a great job.
Response from A to Z Appliance Service:
Thank you for this review.
prompt service , great time frame given
Christine - Cincinnati, OH
technician very professional in appearance and demeanor and exhibited thorough knowledge of the appliance, definitely would use the service again, but since I purchased a brand with few repairs, I may not have to
Response from A to Z Appliance Service:
Thank you very much for this review
nice guy
Steve - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you
JennAir Range
Janet - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you
Great service
Vugust - Cincinnati, OH
Answered questions about freezer
Response from A to Z Appliance Service:
Thank you for this review.
great service
Tracy - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for the review. We appreciate it
Refrigerator gasket
Andrew - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you very much for this review
Mrs.
Anita - Cincinnati, OH
Great 😃😎the price and service. the serviceman was too cool ,it all was great and awesome. the price was too high it was attainab
Response from A to Z Appliance Service:
Thank you very much for this review. We appreciate it.
Charged me for no service
A - Cincinnati, OH
Response from A to Z Appliance Service:
When our tech arrived to your house, he found that there was no power getting to your dishwasher by opening up the panel to your unit and checking the connections. Our tech checked to make sure that the breaker was in the correct position. Once he determined it was in the correct position, he determined it was an electrical issue and not an issue with the dishwasher. If the unit still does not work after you have the electrical fixed, we will NOT charge another service call to come out.
Great service!
Leon - Cincinnati, OH
Knowledgeable, fast and friendly
Response from A to Z Appliance Service:
Thank you
Professional
Andrew - Cincinnati, OH
No issues at all
Arthur H.
DISHWASHER KITCHENAID KDFE104HPS0 On arrival customer says dishwasher soap dispenser lid is broke. Confirmed her complaint. Lid is broke on the detergent side of The dispenser. Took one picture of model and serial DAP has in stock Return on the 20th to install. ; ordrng 1 W10620296 (detergent dispenser)
Charles S.
WASHER MAYTAG MVWC565FW1 Called cx to reschedule and no answer. Left voice mail ; schdld next appmnt for 3/22 FRI !
Arthur H.
DISHWASHER KITCHENAID KDTE254ESS1 On arrival customer says dishwasher is dead and doesn’t light up or anything.Confirmed complaint. Removed old control and checked for voltage. We Had 122 volts to control. Installed new control and plugged UI back up And it’s not lighting up or accepting selections. Installed new UI and Reassembled. Dishwasher now working correctly. Took one picture of model and serial Customer paid service call fee and install labor today Parts covered by Kitchen Aid
Charles S.
COOKTOP KITCHENAID KSIB900ESS1 W11034444 panelW11100622 controlW11281687 light sockets. Parts installed and all ckd ok. Power to unit is good and operation is as designed. Tested in diagnostics. No error codes. Tested at 350 all ckd ok.
Jeremy F.
REFRIGERATOR WHIRLPOOL n/a "Found leak in ice maker water line, also found emitter cover is broken, needs ice maker line, and emitter cover replaced.; ordrng 1 WP2198587 (cover) and 1 WP2256096 (fitting)"
Charles S.
DRYER WHIRLPOOL WED7500GW0 Wp33987747 elementInstalled element and all ckd ok Power good and heats fine. Operation is as designed.
Jeremy F.
DRYER WHIRLPOOL WED94HEAW0 "Replaced control, wire harness, and electrodes, ran through test cycle, unit is heating normally, checks ok."
Jeremy F.
DISHWASHER KITCHENAID KDTM354DSS4 "Replaced tub, ran through test cycle, checked for leaks, no leaks found, all operations normal, checks ok."
Anthony S.
REFRIGERATOR WHIRLPOOL KRMF706EBS01 "Customer complaint of filter door not staying latched. Confirmed complaint, model and serial numbers. Found several screws inside trim mounting holes. Removed excess screws. Filter door still misaligned. Needs new filter door cover for return visit. ; ordrng 1 W10754143 (coverxfilt)"
Jeremy F.
WASHER LG WT5001CW "Replaced suspension rods, ran through test cycle, no noise, checks ok."
Arthur H.
DRYER WHIRLPOOL WED7990FW0 On arrival disassembled the dryer replaced drain pump and float switch Replaced hose and connector with bladder in it . Reassembled Everything and tested dryer . Dryer now pumping water out . Cleared error code and dryer is now ready for use . . Customer gets invoiced for repair
Arthur H.
KITCHEN IKEA IUD9500WX2 On arrival customer says dishwasher will not work . Confirmed complaint User interface is flashing and will not accept any selections.Removed Power from unit and unplugged UI closed door and drain motor never came on. Plugged UI back up and it is still locked up and flashing. Gave customer Quote for repair. Dishwasher a 2010 model. UI W10285180 , Control W10890671
Anthony S.
"M/W OTR, PURCHA" AMANA AMV2307PFS0 Picked up microwave from shop. Reinstalled microwave in customer home. Ran test cycle. All ok at this time.
Charles S.
WASHER WHIRLPOOL WTW5000DW1 "Wpw10006384 beltW11283592 motorW11035751 gearcaseW10913953 actuatorW10721967 pulley Installed,parts,listed and all ckd ok. Operation is as designed. Power is good to unit and no leaks."
Mark B.
REFRIGERATOR WHIRLPOOL WRS571CIDB01 "Found ice maker not harvesting, found ice cubes in maker, but not dumping into bin, used test 44 to activate harvesting sequence, unit gave error 23, of switch faulty or motor, checked test 47 for thermistor, showing open thermistor, called techline, techline advised to check wiring harness below freezer door, checked harness, found wires cut at door hinge, techline advised to replace freezer door, techline file number: 7724414058; rqstng P&A on 1 LW10859844 (FREEZER DOOR)"
Mark B.
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 "Ice maker is cycling and crushing ice fine, explained bin will dispense a few ounces of crushed ice before cubed ice will dispense if type is changed on panel, also found deli cover cracked, customer states whirlpool is mailing a new cover to them, but if customer does not receive it and calls back, please order part W10827015"
Arthur H.
DISHWASHER WHIRLPOOL WDT750SAHZ0 On arrival customer says dishwasher not working . Confirmed complaint Dishwasher lets water in and just clicks thru cycle without any Movement inside . Went into diagnostics and checked for error codes Error code was7-1 wash motor not running . Removed door cover Checked all wire connectors and everything is plugged in . Checked Under unit and all is plugged in under there also . Wash motor is bad . Took one picture of model and serial and one of receipt ; ordrng 1 W11087376 (pump&motor)
Arthur H.
OVEN KITCHENAID KOSC504ESS01 On arrival customer says oven making buzzing sound . Confirmed complaint Removed oven from wall and started oven on bake cycle. Sound started And I found the back panel was loose on back and vibrating . Tightened All screws on the back of oven and tested . Oven fan now running smooth and quiet. All sound issues are fixed . Took one picture of model and serial and one of receipt
Jonathan M.
SXS 25' MFD WHIRLPOOL WRS325FDAW04 "Found that the led/control wasn’t working properly, at times the main board wasn’t sending power to the led board and led board would flicker, ice maker was getting 120v but wouldn’t work, also motor wasn’t sitting at home position ; ordrng 1 W10300022 (icemaker) and 1 WPW10366605 (cntrl-elec) and 1 WPW10515058 (light)"
Jonathan M.
WASHER WHIRLPOOL WTW5000DW2 "Checked for error codes and none was present, checked fill valve, checked agitator, checked motor, checked drain pump, recalibrated unit, instructed customer to use 2tbl spoons for a full load, and need to level the washer or would impact how it washes clothes SR 7724352223"
Jonathan M.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Found ice blockage in the ice maker from water spout, removed ice and water fill, checked for leaks, operations checks ok"
Jonathan M.
REFRIGERATOR MAYTAG MFI2568AES Diagnosed a bad icemaker W10583817 ice maker
Arthur H.
DRYER WHIRLPOOL WED7990FW0 On arrival customer says dryer throwing error code F9-E1 drain pump not draining . Checked the water level Sensor and made sure it was plugged in . Checked the Sump pump and made sure it was plugged up properly.All connectors are good service matters says replace Both pieces together at the same time . Gave maintenance Guy Quote for repairs . Pump W10903190. Sensor W11110114. Hose W10683172. Connector W10730733. CAP says the sensors will be available in about a week They have the other parts Customer wants to secure the parts and have us come back and install them Rescheduled for next Monday; schdld next appmnt for 3/18 MON !
Arthur H.
DRYER WHIRLPOOL WED7990FW0 On arrival customer says dryer not pumping water out . Dryer giving F9 E1 code . Checked float level switch and made sure it is plugged up . Checked the sump pump Made sure it was plugged in . Test ran dryer no draining Going on . Service matters says replace sensor and pump Customer needs new sensor and pump .Took one picture of model and serial. Pump W10903190. SensorW11110114. CAP has the pump but said it would be about a week to get the sensor . Customer wants to secure the parts and have us install them Rescheduled for next Monday ; schdld next appmnt for 3/18 MON !
Arthur H.
WASHER WHIRLPOOL WFW7590FW0 On arrival customer says washer will not start . Washer not responding to any Commands. I went to diagnostics and tried to run test and washer will not Start . Went to troubleshooting guide . Guide said to remove power and let Sit unplugged for a few minutes. Plugged washer back up and it is now working.Ran diagnostics test and it passed all functions. Washer working properly again Customer has no warranty coverage.
Arthur H.
SXS 22' RAM WHIRLPOOL WRS321SDHZ02 On arrival customer says ice maker not working. Confirmed complaint. Tried to Cycle ice maker and it would not move . Installed new unit and cycled And filled . Ice maker now working as designed.Took one picture of model and serial Took one picture of receipt ; used 1 W10190965 (ICE MAKER) from stock
Arthur H.
DRYER WHIRLPOOL WED929FW0 On arrival removed bad motor . Installed the new motor and new belt . Reassembled the dryer and ran test cycle. All dryer operations are now workingProperly. Customer to be invoiced for repair today
Jonathan M.
WASHER CROSLEY VAW3584GW0 "Replaced cord, tested unit, operations checks ok"
Jeremy F.
DISHWASHER KITCHENAID KDTM354DSS4 "Ran unit through test cycle to check for leak, checked incoming water line, checked water valve, checked pump, and motor seal, checked drain pump, found unit has leak on right hand side door seal, called tech line to document, file #7724359391, needs new door seal.; ordrng 1 W10300924V (door seal)"
Mark B.
WASHER AMANA NTW4516FW3 "Tested unit, found control not sending correct voltage to all components, needs replaced.; ordrng 1 W11170317 (CONTROL)"
Charles S.
WASHER MAYTAG MVWB850WR0 W10296143 basketPower good and no leaks. Basket is skipping causing a knock noise now. Basket under warranty. Ordering part for repair. ; ordrng 1 W10296143 (basket)
Charles S.
WASHER WHIRLPOOL WTW5000DW1 Power to unit is good. Urging smell is gear oil. Leakage underneath unit. Unit will need parts for repair. Gear oil has gotten all over other parts. W11035751 gearcaseW10721967 pulleyWPW10006487 motorWPW10006384 beltW10913953 actuator ; ordrng 1 W10721967 (drive pulley) and 1 W10913953 (actuator) and 1 W11035751 (gearcase) and 1 WPW10006384 (drive belt) and 1 WPW10006487 (motor-drve)
Charles S.
"M/W OTR, PURCHA" IKEA IMH205FS0 W10269457 switches. Installed. Light was going off intermittent. And open/close door same. Installed switches and all ckd ok. Power good and heats good. ; used 2 W10269457 (SWITCH) from stock
Charles S.
OVEN KITCHENAID KOST100ESS01 Cx complaint is unit is chipping off inside unit. Cx ran self clean and unit enamel is chipping off pretty badly inside unit. Power to unit is good. Heats good and works. Issue is chipping enamel. Calling techline to report. Carli Reported to carli. That enamel is breaking off in unit. Not a repairable fix. Spoke with carli about issue and told cx wpl will be in contact with her within 36 hours. Carli rep with wpl stated unit will be replaced once notes from ticket have been submitted.
Jeremy F.
WASHER WHIRLPOOL WTW4816FW2 "Replaced control, calibrated unit, ran through test cycle, all operations normal, checks ok.; pckd up 1 WPW11170319 (ELECTRONIC CONTROL)"
Arthur H.
OVEN WHIRLPOOL WFC310S0ES1 On arrival customer says range door won’t close . Hinges are sprung . Hinges Are bent . Door switch for oven light is also bent . Customer needs both hinges Two receivers and a door light switch. Quote for repair as follows Passive hinge , Active hinge. Receivers. 2Light switch. Took one picture of model and serial Customer to be invoiced for repair today ; ordrng 1 W10299224 (hinge-door) and 1 W10299227 (hinge-door) and 2 W10647259 (hinge-recv)s and 1 WP9757262 (swtch-lite)
Jonathan M.
DRYER MAYTAG MEDC465HW0 "Replaced switch, tested unit on multiple drying cycles, operations checks ok"
Mark B.
THIN-TWIN 24" LE WHIRLPOOL LTE6234AN3 "Replaced coupler and timer, tested unit, unit no spinning fine, also dryer timer is advancing correctly, all checks ok."
Jeremy F.
DISHWASHER KITCHENAID KDPE234GPS0 "Checked unit for leaks, found leak at drain pump, checked drain pump, found drain pump not sealing to pump, and motor correctly, needs new drain pump.; ordrng 1 W10914557 (pump-drain)"
Charles S.
KITCHEN WHIRLPOOL W10327249 Cx complaint not filling with water. Unit is not showing any error codes. Power to unit is good. Fixed harness to valve. Unit now draws water. Sump pump is operating. Not spraying water as should. Board also glitching. W11087376 pump and motorW11084121 sensorW11087206 control; ordrng 1 W11084121 (sensor) and 1 W11087206 (cntrl-elec) and 1 W11087376 (pump&motor)
Jonathan M.
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Took the kick plate off to lift the feet and found 2 screws missing causing the bracket to lean forward, couldn’t pull the unit out to risk damaging the floor, also the main control board went bad, fridge lost all power and went to flip the breaker and unit powered up again, ; ordrng 2 67006564 (screw)s and 1 WPW10675033 (cntrl-elec)"
Charles S.
RANGE AMANA ACR4503SFB2 W10761014 trimW10761018 trimW1087436 screw Wp8523177 trimWp9761344 linerWpw10200660 screwWpw10310922 trimWpw10323589 handleInstalled parts listed. Power good and all ckd ok. Operation is as designed.
Jonathan M.
WASHER WHIRLPOOL WTW7300DW1 "Replaced inner/outer tub, complete drive motor, tested unit, recalibrated it, checked for leaks, operations checks ok"
Arthur H.
DRYER WHIRLPOOL WED9400SW1 On arrival customer says dryer was smoking and she had to unplug unit . Confirmed complaint. After inspection found that main control and wires To the main control were on fire at some point . Took picture of damaged Parts . Call safety team and documented my findings . Dryer is not repairable Customer has authorization number for trip /diagnostics today
Arthur H.
WASHER WHIRLPOOL WFW94HEXW On arrival customer says she just moved in and the movers moved her washer And now it won’t spin correctly. Went to diagnostics and ran auto test. When washer tried to spin it was out of balance . Pulled washer out and Inspected the back where I found a shipping brace holding the tub in place. Removed the brace and washer now spinning correctly.
Arthur H.
REFRIGERATOR AMANA SRD25S5E On arrival customer says refrigerator not cooling . After inspection evaporator Has no frost pattern at all . Customer has bad compressor or evaporator Leak . Gave customer Quote for compressor replacement. Information For evaporator says it’s been discontinued. Compressor R0131672.
Arthur H.
REFRIGERATOR WHIRLPOOL WRF535SMBM00 On arrival removed bad ice maker . Installed the new ice maker . Cycled and filled. Reassembled freezer and door . All ice maker Operations are now working properly.
Jeremy F.
DISHWASHER KITCHENAID KDTM354DSS4 "Found unit is leaking on left side of tub, needs tub replaced, customer is calling whirlpool to find out about labor coverage, and will think about repair, tub WPW10681507 lifetime warranty"
Anthony S.
REFRIGERATOR WHIRLPOOL WRF535SMBB00 Replaced left and right door seals. All ok at this time.
Jeremy F.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Customer complaint is unit not making ice, checked ice maker in diagnostics, ice maker passed tests, checked water valve in diagnostics, and found water valve coming on , but not sending water to ice maker, needs new water valve.; ordrng 1 WPW10179146 (valve-inlt)"
Mark B.
WASHER WHIRLPOOL WTW5000DW0 "Checked error codes, found f3e1, pressure system fault, checked hose, no kinks or leaks, control not filling unit it’s water while in regular cycle, through manual testing all other components work ok, needs new control, springs also worn, need to replace springs to keep washer in balance.; ordrng 1 W10634026 (cntrl-elec) and 1 W11130362 (DAMPENER ASSEMBLY )"
Mark B.
OVEN MAYTAG MGT8800FZ00 "Tested unit, found oven heating up too high for preheat, not staying at consistent temp, tested sensors, sensors test ok, needs new control.; ordrng 1 W10878903 (cntrl-elec)"
Jeremy F.
DISHWASHER WHIRLPOOL WDF520PADM7 "Replaced inner door, and latch, no leaks at this time, checks ok."
Mark B.
DISHWASHER MAYTAG MDB4949SDZ0 "Replaced heater coil, tested unit, all checks ok."
Jonathan M.
SXS 25' MFD WHIRLPOOL WRS555SIHW00 "Replaced door, tested unit, operations checks ok"
Arthur H.
OVEN WHIRLPOOL WFG505M0BS2 On arrival followed instructions in history. Called tenant to get in to diagnose Range . Control board is out . Called owner of apartment to tell him about the Cost of repair . He has authorization # for the part only. He said whirlpool said they would take care of it . He is calling whirlpool back . I ask him to call the office when he finds out about The charges . ordrng 1 WPW10556710 (cntrl-elec)
Arthur H.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 On arrival customer says refrigerator leaking water . Confirmed complaint Pulled refrigerator out from cabinet. Cycled the ice maker and found leak Coming from ice maker water line going into the valve . Cut end of line off And reinserted into valve . Cycled ice maker and no leaks now . If refrigerator starts leaking again we will need to replace the dual valve Part # W11129435
Arthur H.
DRYER KENMORE 110.8657211 On arrival customer says dryer timer won’t move . Confirmed complaint. Timer motor is running the gears are stripped and not turning dial . Checked service matters for information none . Checked Sears Parts Direct Found Dryer and some parts but information says timer is no longer available.Took one picture of model and serial and one of dryer.
Mark B.
LAUNDRY MAYTAG MVWB765FC3 "Found bed cover stuck beneath washplate on unit, unable to remove washplate bolt at this time, rescheduling for a different tech.; schdld next appmnt for 3/14 THU !"
Mark B.
WASHER AMANA NTW4516FW3 "Replaced control, recalibrated unit, tested unit, all checks ok."
Mark B.
WASHER MAYTAG MHW6630HW0 "Replaced both valves, all checks ok."
Charles S.
DISHWASHER WHIRLPOOL WDF750SAYB3 W10195416V wheel assy (4)Wheel based assy broke on two sides. Power good and no leaks just needs part listed ordered for repair. ; ordrng 4 W10195416V (dish rack wheel)s
Arthur H.
WASHER WHIRLPOOL MAV7600AWW On arrival customer says washer not spinning out his clothes . I fixed the timer Knob and did a rinse and spin . Washer agitated then pumped the water out . Then the washer spun his clothes out properly. All cycles and washer Operations are working correctly on departure.
Charles S.
REFRIGERATOR WHIRLPOOL KRMF606ESS01 Cx complaint is unit is no t cooling as designed. Calling rick from techline. Ran diagnostics with techline on phone. 3 way valve snapped in. All ckd ok. Ran diagnostics step 4. Unit compressor and all works as should. No frost on evap in fridge still. 3 way valve is pulsating and needs replaced per techline and up dryer. Ordering parts for repair. Pls have parts sent to sealed system tech. WPW10143759 UI dryerW11036448 solenoid 3 way valve ; ordrng 1 W11036448 (solenoid) and 1 WPW10143759 (dryer)
Jonathan M.
WASHER MAYTAG MVWX655DW1 "Found the braided hoses was getting air pockets causing a thumping sound, checked fill valves checked agitator, checked motor, checked drain pump, recalibrated unit, operations checks ok"
Jonathan M.
72" BM WHIRLPOOL KFCS22EVMS7 "Door gaskets ripped, replaced both gaskets, operations checks ok; pckd up 2 WPW10830046 (GASKET)s"
Arthur H.
LAUNDRY MAYTAG MVWB765FC3 On arrival customer says bed spread is caught under agitator. Removed Bolt that holds agitator in place and then removed agitator. Pulled bed spread Out of washer and put agitator back in place . Tightened the bolt and The washer is ready for use again . Took one picture of model and serial
Jonathan M.
DRYER WHIRLPOOL WED5000DW2 "Checked heating element, checked timer, cleaned moisture sensor, unit had proper temperature range, operations checks ok"
Arthur H.
WASHER MAYTAG MVWB865GW0 Customer says he has large gap between washer lid and the electronic control On his washing machine .Took picture of gap . Factory defect . Need to replace The lid and top of machine Took one picture of model and serial Return on March 28 to install ; ordrng 1 8563965 (hinge) and 1 8572974 (hinge) and 1 W10594153 (lid hinge) and 1 W10594154 (hinge lid) and 1 W10631074 (lid bumper) and 1 W10635913 (top) and 1 W10843976 (lid)
Arthur H.
REFRIGERATOR WHIRLPOOL WRF993FIFM00 On arrival customer says his ice bucket gets stuck on shaft . Customer says Water drips from ice dispenser door also . After steaming bucket loose from Shaft checked the flapper in dispenser and found it not closing all the way . The door on the ice room is warped and not sealing properly.Customer needs one new ice door flapper and motor assembly. Also need one new ice room door and gasket .Customer has authorization number for parts today Customer paid service call fee and labor today. Return on March 22 to install ; ordrng 1 W10672579 (door-ice) and 1 W10696704 (door-ice) and 1 W10702031 (door-ice) and 2 W10732518 (hing-bushg)s and 2 W10737410 (washer)s
Charles S.
REFRIGERATOR KITCHENAID KFCS22EVBL0 Part was incorrect part in box. Called techline to report issue. Called partner team. Whirlpool rep Patricia. Techline and partner team both took info with problem we are having. Researched part and came up with same part number and said that’s what it shows and number is right. Explained gasket is actually over sized and wrong one. They are sending info to research and will call AtoZ back within 72 hours. File # 7724384895Called cx to state issue and that we are trying to get it resolved. Cx understands but also stated they called store where they purchased unit and was told typically these unit last 10 to 12 years. And that he really does not want to sink money into unit over and over being age of unit. His wife is currently out. Of town and be home until Friday. Stated he will be calling us back because they may go ahead and just purchase a new unit instead of fixing this one. ; schdld next appmnt for 3/21 THU !
Charles S.
OVEN WHIRLPOOL KEBC208KSS02 Door handle off on one side. Screws seem to be backed out. Removed door to see if screws can be inserted. Glass is also cracked. Needs door glass. Power good and heats good just needs glass for repair. W10401225 glass. Cx wants to fix
Arthur H.
LAUNDRY MAYTAG MVWB955FC1 On arrival customer says washer leaking. Washer on second floor has ruined Her ceiling in the dinning room . This model washer has the four corner spray. I went to diagnostics and tried to toggle between the corners . The water valve Is not opening to let the water thru . I have voltage to valve but valve not Working. Need one new water valve to correctly diagnose where leak is . Customer says she is done with this washer she does not want it repaired she Is contacting builder for replacement. 4 port water valve #W11188329 is part neededNeed second tech to help lift washer from plastic trayCustomer says she doesn’t want this washer repaired would not schedule a Follow up visit Ran diagnostics cycle washer will agitate and spin and will Fill with water in normal mode . Checked everything and recalibrated machine . Could not confirm leak today . Customer leaving for Florida on March 16 .
Arthur H.
REFRIGERATOR WHIRLPOOL WRS571CIDB01 On arrival removed broke ice maker and bad dispenser motor. Installed the new dispenser motor and then installed the new spring Reassembled the motor housing and installed the new ice maker . Ran test number 45 to do a cycle fill on the ice maker . Ice maker filled And is ready for use . All ice maker operations are now working properly.
Charles S.
LAUNDRY MAYTAG MVWB955FC0 W10876600 pumpW11025446 panelInstalled parts. Listed. All ckd ok. Power good and no leaks. Unit ran diagnostics with no error codes. Tested in test cycle and all ckd ok. Fills agitates and spin drains fine. Operation is as designed.
Jeremy F.
DRYER WHIRLPOOL MED8200FW2 "Found front leveling feet for dryer are broken, and not allowing unit to be level, replaced front feet, unit is level, checks ok.; pckd up 2 49621 (foot)s"
Joel L.
DISHWASHER JENN-AIR JDB8000AWS1 Customer called in yesterday to cancel but we were not notified in time. Repair not needed
Mark B.
OVEN WHIRLPOOL WFE540H0AS0 "bottom drawer stoppers had fallen off, reattached so rack sits on rails correctly. Found frame around top of unit is heating while oven is in operation, techline advised normally operating temperature for unit is 150 degrees or higher on any metal surface of unit while unit is set to 400 degrees."
Mark B.
DRYER MAYTAG MEDB835DW4 "Found unit not powering on, tested incoming power at wall, outlet is only sending about 150 VAC, needs 240 to operate dryer, customer to have outlet fixed."
Mark B.
WASHER WHIRLPOOL WTW5000DW0 "Replaced springs and control, recalibrated unit, tested unit, all checks ok."
Jeremy F.
JF there 3/15 FRI, 12:47 to 13:34, Replaced door, dispenser motor is still humming, and not turning, called tech line file #7724397980, tested motor, motor is getting 120 when actuated, was informed customer needs to have electrical checked for reverse polarity.; Job Cmpltd
Mark B.
MB there 3/14 THU, 14:14 to 15:37, bottom drawer stoppers had fallen off, reattached so rack sits on rails correctly. Found frame around top of unit is heating while oven is in operation, techline advised normally operating temperature for unit is 150 degrees or higher on any metal surface of unit while unit is set to 400 degrees.; Job Cmpltd
Charles S.
CS there 3/14 THU, 10:15 to 11:05, W10876600 pumpW11025446 panelInstalled parts. Listed. All ckd ok. Power good and no leaks. Unit ran diagnostics with no error codes. Tested in test cycle and all ckd ok. Fills agitates and spin drains fine. Operation is as designed. ; Cllctd $77.52 Check # 294983, Job Cmpltd,
Jeremy F.
JF there 3/14 THU, 11:48 to 12:13, Found front leveling feet for dryer are broken, and not allowing unit to be level, replaced front feet, unit is level, checks ok.; pckd up 2 49621 (foot)s, Job Cmpltd
Jeremy F.
11:14: JF there 3/14 THU, 11:04 to 12:11, Replaced shock absorbers, ran through test cycle, no noises, checks ok.; Job Cmpltd
Jonathan M.
Diagnosed a bad control panel, panel is no longer available, informed customer they could order they part and we could install it with no guarantee that it will work WP74005748 UI panel ; Cllctd $96.30 CC Ref # 2122, Job Cmpltd
Anthony S.
WASHER WHIRLPOOL WTW4816FW2 "Customer complaint of unit stopped midcycle no response from user interface. Confirmed complaint, model, and serial numbers. Canceled emergency drain mode. Removed water from basket. Found foreign object in drain pump, drain pump very warm to the touch. Cleared obstructions. Reinstalled all related components. Calibrated unit, and ran test cycle. Unit needs drain pump for return visit.; ordrng 1 W10919003 (pump-water)"
Arthur H.
REFRIGERATOR AMANA ABB2227DEB On arrival customer says refrigerator not cooling . Confirmed complaint Then checked the compressor and all fans are working. Removed evaporator Cover and found no frost pattern. Found ball of ice at the beginning of the evaporator. Evaporator is restricted and or compressor is bad . Gave customer Quote for repair.. EVAP kit. #12001919. Compressor 67003762. W10160407 . Customer declined
Arthur H.
OVEN KITCHENAID KDRS467VSS05 On arrival customer says range has bad keypad . Range giving error code F-2. E-1 keypad . Cycled the power and error code came back . Unplugged Range and removed UI and disconnected all plugs . Plugged everything back up Turned power back on error code came back again . Customer needs one New keypad . One new UI According to service matters tech sheet W10116104. Key pad W10298119 UI I spoke with contractor Home under construction Please contact customer for return visit Took one picture of model and serial ; ordrng 1 W10116104 (swtch-memb) and 1 W10298119 (cntrl-elec)
Charles S.
COOKTOP KITCHENAID KCGS556ESS02 "Wpl, techline rep Leon Center burner keeps burning and flaming high about 10 inches. There was spillage but cleaned up. And burner keeps flaming high. Called techline for support. Power o unit is good. All other burners operate correctly. W11199023 valve. Suggestion to change per techline. Ordering burner valve for repair which is still covered under warranty. ; ordrng 1 W11199023 (VALVE)"
Charles S.
WASHER WHIRLPOOL WTW4816FW2 Wrong part was sent. Still though double checked unit. Found harness issue I missed previously. Repaired issue with harness and unit has power. Power good to unit. And no leaks. No error codes and under diagnostics unit operates as designed. All ckd ok.
Jonathan M.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Diagnosed a bad icemaker, informed customer to allow 24 hours to let thermistor to get to temperature for icemaker to get to operating temperature ; used 1 4317943 ("
Arthur H.
DISHWASHER WHIRLPOOL WDT730PAHZ0 On arrival customer says dishwasher not working correctly. Went into diagnostics and received error codes . F4-E3 wash motor not working. F7-E1 heater not Working. Checked wiring for loose connections all were good . Checked heater For continuity it checks good . Customer needs new wash motor and one new control. DAP has in stock Return March 7 to install Took one picture of model and serial and one of receipt ; ordrng 1 W11085683 (pump&motor) and 1 W11305308 (CONTROL )
Arthur H.
REFRIGERATOR WHIRLPOOL KRMF606ESS01 On arrival customer says freezer is not cooling . Confirmed complaint. Removed freezer evaporator cover and evaporator froze over completely. Checked heater Checked defrost thermistor all checked OK . Called tech line spoke with Mike Made some checks from control board . Tech line said replace main control Board . ; ordrng 1 W10675033 (cntrl-elec)
Jeremy F.
WASHER WHIRLPOOL WTW4950HW1 "Replaced control, calibrated unit, ran through test cycle, all operations normal, checks ok."
Jonathan M.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Checked freezer/fridge temp, there is a full bin of ice, called tech line to confirm that the unit is operating as designed SR #7724276984"
Charles S.
OVEN DOUBLE KITCHENAID KOCE500ESS05 Cx complaint is unit gets loud again. Checked blower fan and it appears and sounds fine. Removed convert fan and checked fan and nut. Both appear tight and fine. No rattles from either fans. Allowing-unit to get to 400 as cx usually does when problem comes into play. Cx also stated it is intermittent. Does not happen all the time but more than not it does. And it’s loud. Called techline rep BruceTechline recommends to run a self clean cycle. Will help form liner and to remove racks and don’t use any foils inside unit. Cx is going to run clean cycle. Will take up to 4 hours. Will call KitchenAid back if problem persists.
Arthur H.
30" FDBM WHIRLPOOL WRF560SEYM05 On arrival customer says freezer not defrosting . Called tech line went over All repairs . Spoke with Kevin and he said there is a fuse in line with heater Fuse on heater line was blown . Gave customer Quote for repair as he declined To have repair completed. Defrosted freezer and gave Quote for repair. Part #W10487766 freezer wire assembly
Jonathan M.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Diagnosed a bad control board, unplugged the unit and plug it back in everything started to work; ordrng 1 W11043763 (cntrl-elec)"
Jonathan M.
WASHER WHIRLPOOL FFFW5000QW0 "Ran a few cycles on different wash settings, tested soap dispenser, checked under the washer, checked bellow gasket, couldn’t find any leak, informed customer to get a 15-20 sec recording if the leak happens again, unit is operating as designed"