Local Reviews
for Cincinnati, OH
Powered by Fluid LOCALGreat service
Denise - Cincinnati, OH
Mr Jonathan was great he was on time he answered all my questions and gave me tips on the up keep of my washer
Very professional communication on the day of!
Ken - Cincinnati, OH
Very knowledgeable service man. On time and attentive to detail.
Excellent and efficient.
Linda - Cincinnati, OH
Absolutely great technician
"580 - Cincinnati, OH
Arthur was on time and very thorough. He knew what he was doing.
Cindy - Cincinnati, OH
great service
Debbie - Cincinnati, OH
The service was great. I was disappointed for the time I had to wait for the initial appointment, but was very happy with the work.
Good Service
Karen - Cincinnati, OH
Charles did an excellent job!!!
Nice warrantied repair job by a friendly guy
Jan - Cincinnati, OH
Arthur arrived on time for replacement of the fan assembly on my new, under-warranty Whirlpool wall oven. Arthur worked efficiently, explained things well, and was a low-key,friendly guy as well. Oven fan seems to work nicely now too! Many thx!
Response from A to Z Appliance Service:
Thank you very much. We appreciate the review.
Great Service
Mike - Cincinnati, OH
We will definitely do business with this Arthur Harshbarger in the future.
Response from A to Z Appliance Service:
Thank you very much for the review. Arthur and the rest of our technicians appreciate customers taking the time to leave one.
Steve
Steve - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you
Ismaila
Ismaila - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you.
Excellent Customer Service
Tracy - Cincinnati, OH
It has been a long time since I've been able to wholeheartedly recommend anyone's service. A to Z is superb! Friendly, courteous, very knowledgeable and professional. Every person you speak to is genuinely concerned about your issue from the schedulers to the technicians. They came right out, diagnosed and fixed the problem, in addition to giving helpful advice. Just can't say enough. Great experience!
Response from A to Z Appliance Service:
Thank you very much for this review. We appreciate you taking the time to leave it. This is the experience we want every customer to have.
Very Professional
Ray - Cincinnati, OH
The service man was very professional, best service I have had in a long time.
Response from A to Z Appliance Service:
Thank you very much for the review. We appreciate you taking the time to leave it.
Great Service
Alec - Cincinnati, OH
Nothing but great things for A to Z. I love the website link that shows you exactly where you are on the technician's agenda for the day. Very transparent!
Response from A to Z Appliance Service:
Thank you very much. Glad to hear you utilized some of the options on our website.
stove/freezer repair
Joe - Cincinnati, OH
he did not have the parts to repair the stove or freezer the first time - I had ti schedule a second call. 8 hour service window is not realistic to people that have to work.
Great service great employee attitude and knowledgeable
Dennis - Cincinnati, OH
A-Z was very prompt and easy to work with in regards to scheduling. Jon was very professional, giving me reasons why the problems may have occurred and how to avoid the same from reoccurring in the future.
Response from A to Z Appliance Service:
Great and Thanks for the review. Glad Jon was able to help with the additional information.
Great Service, Quick Repair
Susan - Cincinnati, OH
Jeremy did an outstanding job fixing my ice maker on my fridge. He was very professional, and diagnosed and fixed the problem quickly.
Response from A to Z Appliance Service:
Thank you for taking the time to leave this review. Jeremy does a good job for us and all of our techs appreciate customers taking the time to review their work.
Good job
Abduselam - Cincinnati, OH
Arthur the technician was efficient,professional,courteous and did good work in repairing my appliance.
Response from A to Z Appliance Service:
Thank you. Our techs appreciate you taking the time to leave this review.
Awesome Service!
Claudine - Cincinnati, OH
Quick, efficient, pleasant, great clean-up work, problem fixed!
Response from A to Z Appliance Service:
Thank you
Fantastic and Professional Customer Service
Nicholas - Cincinnati, OH
A to Z was courteous, did exactly what they said they would do and when they said they would do it. Its not common anymore to get service like this...
Response from A to Z Appliance Service:
Thank you very much for this review. We appreciate you taking the time to leave one.
Linda
Linda - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you
Corrections to my refrigerator was done well
Milton - Cincinnati, OH
Workman came promptly and was efficient
Response from A to Z Appliance Service:
Great and Thanks
great service and very polite and helpful
David - Cincinnati, OH
jeremy was very polite and went right to work and fixed the problem.
Response from A to Z Appliance Service:
Thank you for taking the time to recognize Jeremy in this review. He does a very good job for us.
Good service
Jack - Cincinnati, OH
Good service
Response from A to Z Appliance Service:
Thank you for the review
Michael
Michael - Cincinnati, OH
Technician Arthur Harshbarger was very professional, courteous and friendly! Hopefully A-Z have more technicians like him!!
Response from A to Z Appliance Service:
Thank you very much for the review
Great service
Blair - Cincinnati, OH
Joel was most knowledgeable and saved a trip by first determining the nature of the problem and then delaying his visit until the new part had been received.
Response from A to Z Appliance Service:
Thank you very much for the review. We are happy to have Joel on our team
Good trouble shooting anrepair
John - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for the review. We appreciate it.
Great service and very quick
Darryl - Cincinnati, OH
Great job and very good service person
Response from A to Z Appliance Service:
Thank you very much for this review
Quick Service
Ryan - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you very much
Great service
Brad - Cincinnati, OH
Would use them again.
Response from A to Z Appliance Service:
Thank you
Washer Service
Steve - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you
It’s fixed
Ann - Cincinnati, OH
Jeremy was very helpful. Our brand new whirlpool refrigerator came with a leaking water dispenser. Lowe’s would not deliver a new one. They said it was up to Whirlpool to get it fixed under warranty which they did by contacting you. It took three tries and phone calls to whirlpool by Jeremy to get the right part but his persistence paid off. In the future for appliance repairs we will definitely call A to Z. Hopefully we will get Jeremy again but better yet we hope for no more repairs to be needed.
Response from A to Z Appliance Service:
Thank you very much for this review. Our entire staff appreciates it and Jeremy appreciates you taking the time to review his performance. Thank you again.
efficient, prompt, knowledgeable, courteous
Roger - Cincinnati, OH
Anthony diagnosed, ordered parts, and repaired our Amana fridge to our satisfaction.
service needs work
Charles - Cincinnati, OH
repairman came the first time an said he needed to order the part( it was a drain hose) which surprised me that he did not have. when I asked him if he could take his small vacuum an suck it out he said yes, I can do it. the next appointment wasn't for 2 weeks. his reason for takeing my suggestion was that he did not get home till 8pm the night before and had 4 more customers that day. if I have too get it repaired again it will be someone else. forgot he also forgot to turn the water back on.
Response from A to Z Appliance Service:
Sorry we did not deliver 5 star service for you. We strive to be a company that can deliver a great service experience to every customer. I appreciate you leaving this review so that we can use it for training and get closer to delivering 5 star service to every customer. Thanks
Great Survice
Jennifer - Cincinnati, OH
Jeremy went about his business quietly and efficiently
Response from A to Z Appliance Service:
Thank you for this review. We like to get the job done with minimal interference for our customers.
Slight frustration
Jon - Cincinnati, OH
This service trip was good and quick. First 2 were long and didn't solve problem. Was without dishwasher for a month.
Outstanding this technician demonstrated performance.
Gregory - Cincinnati, OH
The technician was on time and provided knowledgeable service I think he should be promoted to management position because he is a credit to your organization.
Response from A to Z Appliance Service:
Thank you very much. He is an asset to our company.
Great experience and explanations
Dennis - Cincinnati, OH
From this service experience, I learned about my choices to move forward from getting my unit fixed to buying new. Victor also patiently explained why the unit had stopped working and the detailed diagnosis.
Response from A to Z Appliance Service:
Thank you for this review. Our staff and techs enjoy these types of reviews.
Charles delivers great service!
Bobby - Cincinnati, OH
Unfortunately we are beyond EXTREMELY DISSATISFIED with our KitchenAid refrigerator. However, despite the frustrations of our refrigerator constantly breaking down, we are VERY PLEASED with Charles’ service. He is thorough, knowledgeable, and communicates the problems, plans for repair, and timelines well. I have no doubt that he is doing his very best to repair our frig, and that he is highly committed to fixing it in a timely manner. He has even gone to bat for us with KitchenAid, speaking with a rep there to explain the constant trouble we’ve had and advocating for a solution. I do wish that A to Z could do a little better job of notifying us about WHEN a service tech is arriving.
Response from A to Z Appliance Service:
Thank you for this review. Thank you for being specific in your description of your likes and dislikes. We will work on improving our communications with our customers.
mary
Mary - Cincinnati, OH
Pleased with service.jerry was on time, knew what he doing and nice.
Response from A to Z Appliance Service:
Thank you very much for this review. We appreciate it.
Chuck
Chuck - Cincinnati, OH
Very professional
Response from A to Z Appliance Service:
Thank you
great!
David - Cincinnati, OH
We were not so happy that a nearly new dishwasher had failed, but the service we received was friendly, capable and efficient. Cannot comment on price, as the appliance was still under warranty.
Response from A to Z Appliance Service:
Thank you very much for this review
Great service expertise
Dino - Cincinnati, OH
Arthur serviced our refrigerator expeditiously and skillfully. He was also courteous and friendly. I appreciate that A-Z sends an email the day before and the morning of service to indicate the order of service appointments for the window of time the service technician will arrive.
Response from A to Z Appliance Service:
Thank you very much for this review. We really appreciate it. Our goal is to make the service experience as pleasant as possible for our customers
Great service & technician ver
Eliane - Cincinnati, OH
Very experienced victor has a great way of explaining the problem. He is very polite & does a great job.
Response from A to Z Appliance Service:
Thank you for this review.
prompt service , great time frame given
Christine - Cincinnati, OH
technician very professional in appearance and demeanor and exhibited thorough knowledge of the appliance, definitely would use the service again, but since I purchased a brand with few repairs, I may not have to
Response from A to Z Appliance Service:
Thank you very much for this review
nice guy
Steve - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you
JennAir Range
Janet - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you
Great service
Vugust - Cincinnati, OH
Answered questions about freezer
Response from A to Z Appliance Service:
Thank you for this review.
great service
Tracy - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for the review. We appreciate it
Refrigerator gasket
Andrew - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you very much for this review
Mrs.
Anita - Cincinnati, OH
Great 😃😎the price and service. the serviceman was too cool ,it all was great and awesome. the price was too high it was attainab
Response from A to Z Appliance Service:
Thank you very much for this review. We appreciate it.
Charged me for no service
A - Cincinnati, OH
Response from A to Z Appliance Service:
When our tech arrived to your house, he found that there was no power getting to your dishwasher by opening up the panel to your unit and checking the connections. Our tech checked to make sure that the breaker was in the correct position. Once he determined it was in the correct position, he determined it was an electrical issue and not an issue with the dishwasher. If the unit still does not work after you have the electrical fixed, we will NOT charge another service call to come out.
Great service!
Leon - Cincinnati, OH
Knowledgeable, fast and friendly
Response from A to Z Appliance Service:
Thank you
Professional
Andrew - Cincinnati, OH
No issues at all
Super Knowledgeable and Professional
Tracy - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for the review
Great service!
Claudine - Cincinnati, OH
Very Punctual! Solved problem quickly. Thanks for the great service! Thanks Anthony!
Response from A to Z Appliance Service:
Thank you for the review
Service
TURNER - Cincinnati, OH
Service technician Jeremy was very professional. Knowledgeable and proficient. Customer service skills was exceptional as well.
Response from A to Z Appliance Service:
Thank you very much for this review. We appreciate it.
timely, efficient, knowledgeable
ELSBROCK - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for this review
good
CARR - Cincinnati, OH
Gary found a code and hopefully it has fixed the problem. Very nice man.
Response from A to Z Appliance Service:
Thank you for this review
Friendly, timely, and efficient
Nicole - Cincinnati, OH
The technician was right on time for my window and called in advance so that I knew he was on his way. He was friendly, knowledgable and even though my machine was beyond repair, he offered a good expert opinion.
Response from A to Z Appliance Service:
Thank you very much for this review. Glad our tech was able to help even though the unit was not repairable.
Ms.
MULLANNEY - Cincinnati, OH
Great service
Response from A to Z Appliance Service:
Thank you for this review
Great service!
Mary Pat - Cincinnati, OH
The technician was prompt, courteous & very professional! Jeremy explained what was needed to get my washer up & running! Top-notch service!
Response from A to Z Appliance Service:
Thank you for this review.
Repair
Barry - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for the review
good
Barbara - Cincinnati, OH
He was on time both times
Response from A to Z Appliance Service:
Thank you for this review
Bob
RINK - Cincinnati, OH
Service man was on time, friendly and did a great job.
Response from A to Z Appliance Service:
Thank you for the review. We appreciate it.
Excellent technician! Good service company!
Ray - Cincinnati, OH
Our refrigerator hadn't been working right because of faulty installation at the time of purchase. Arthur the A to Z tech diagnosed problem and we believe fixed it.
Response from A to Z Appliance Service:
Thank you for taking the time to leave this review
Great Technian and Overall Responce
SPARKS - Cincinnati, OH
Very knowledgeable tech. Gave good advice on routine maintenance to prevent further leak.
Response from A to Z Appliance Service:
Thank you very much for the review. We appreciate it.
Great Technician
BROYLES - Cincinnati, OH
Victor has a great customer service personality. He was prompt, courteous, friendly and knowledgeable. He took care not to make a mess or leave a mess. He represents the company well with his high standards.
Response from A to Z Appliance Service:
Thank you for the review.
great service
HIRST - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you
Thorough evaluation and excellent service.
HARMONY - Cincinnati, OH
Prompt response to call for washing machine service by an experienced, knowledgeable technician. Didn't make a mess either.
Response from A to Z Appliance Service:
Thank you very much for the review. We appreciate it
Great service, quick, fixed within the warrantee period.
taylor - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you very much for the review.
DJ
EMMERSON - Cincinnati, OH
David was very helpful, professional and polite.
Response from A to Z Appliance Service:
Thank you for the review.
Homeowner
MCCoy - Cincinnati, OH
Had to take the day off work to be there for the service person’
Response from A to Z Appliance Service:
Thank you for the review. Sorry you had to take the whole day off work. We have recently put items in place so that customers can have a better idea as to when our tech might arrive. Also, our techs do call ahead and some customers have requested a 30 minute call ahead that we try to accommodate to help customers out.
Goldyn
HOWARD - Cincinnati, OH
Response from A to Z Appliance Service:
thank you
Great Service
Robert - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you very much for the review
Jake Schulze
Donna - Cincinnati, OH
I'm glad I got this because I wanted to say that Jake did a great job repairing my fridge. He was nice, on time, quick and very professional. For my particular situation, nobody could figure out what was wrong with my ice maker), he got it fixed and replaced. I'm very happy that I had him as my service technician.
Response from A to Z Appliance Service:
Thank you and we appreciate you taking the time to leave this review.
Rebecca
SISSON - Cincinnati, OH
Great service. He was polite and competent even though my husband was trying to Tell him what to do.
Response from A to Z Appliance Service:
Thank you for your review.
Appliance Service Call - Great experience
Andrew - Cincinnati, OH
Very Professional tech. On time, kept us informed of arrival, did a great job of analyzing a difficult problem.
Response from A to Z Appliance Service:
Thank you for this review
Great Service
BEARD - Cincinnati, OH
David is a Great Service technician.
Response from A to Z Appliance Service:
Thank you for the review.
Jim
APPLEGATE - Cincinnati, OH
Charles was able to repair my frige problem right away it was leaking water it didn’t take him long to find the problem
Response from A to Z Appliance Service:
Thank you for taking the time to leave a review.
Jonathan M.
RANGE - GAS JENNAIR JDS9865BDP "Swapped the burners, installed new racks, hooked up the blower, operations checks ok; ordrng 1 MA-322-2 (ALUMINUM TAPE) and 2 WPW10282492 (rack-oven)s"
Jonathan M.
WASHER WHIRLPOOL WTW5000DW1 "Replaced control board, recalibrated unit, operations checks ok"
Jonathan M.
WASHER WHIRLPOOL WTW4955HW1 "Replaced control board, recalibrated unit, operations checks ok"
Arthur H.
RANGE WHIRLPOOL MGR5775QDQ On arrival customer says oven not lighting. The front two burners not lighting As well . Removed bake igniter cover and inspected all is good . Removed back Checked for voltage to igniter and voltage is good . Plugged all back together Set oven to 350 and oven came on as designed. Front two burner are really Greased up and need to be replaced . Called owner with Quote for repair and she said she would likely replace range.Rather than repair it . Gave her all information and she said she would definitely Call us again if she needed an appliance repair co. Customer has authorization number for diagnosing today .
Arthur H.
AK 12 4 DOOR WHIRLPOOL WRX988SIBM03 On arrival customer says refrigerator is too warm not cooling . After inspection Fresh food evaporator is froze up. Used steamer to remove all frost and ice . Checked thermistor for a room temperature reading . Thermistor is open No reading . Ears to mount cover up are broke off . One defrost control needed.DAP has in stock Return on Feb20 to install .Lowe’s Service contract Customer needs Pm appointment after 2pm please; ordrng 1 W10843055 (cntrl-elec) and 1 W11087438 (motor-evap) and 1 W11188493 (EVAP COVER)
Charles S.
REFRIGERATOR WHIRLPOOL WRS973CIDM00 W10873791 ice maker Installed ice maker and all ckd ok. No leaks and power is good.
Charles S.
DRYER MAYTAG MGD5500FW0 Cx complaint is shaking when in spin. Tore unit down and found lint build up in blower wheel. A lot. Removed lint and advised cx of issue and how to clean after every use. Power is good and heats good. All ckd ok.
Mark B.
OVEN WHIRLPOOL WFE505W0HZ1 "Found rubber seal on door ripped, ordering seal.; ordrng 1 WPW10129032 (gaskt-door)"
Charles S.
OVEN WHIRLPOOL IBS550PWS00 W10810687 blowerW10810687 blowerWp9759243 thermostatWpw10158965 controlWpw10158972 controlInstalled all parts and nothing. Power to block and to control. Called techline and techline said doesn’t have blueprints to look over to replace boards and harness. Ordering parts per techlineTechline tech Kevin; ordrng 1 8303865 (harns-wire) and 1 W10158966 (swtch-oven) and 1 W10247685 (harns-wire) and 1 WP9759243 (thrmst-fix) and 1 WP9760587 (transformr) and 1 WPW10158964 (display) and 1 WPW10158965 (cntrl-oven) and 1 WPW10158972 (cntrl-elec) and 1 WPW10195934 (latch-door)
Arthur H.
REFRIGERATOR JENNAIR JFFCC72EFS00 Installed a new ice box fan assembly. Installed a new ice door . Installed a new ice door motor assembly. Ran diagnostics test to rest fan and ice door . Then Called tech line and spoke with Adrian and gave him all information about what Was done with this refrigerator today . He said computers were having problems That he would document everything as soon as he could . Called Wayne let him Know all parts were installed and service call was documented with tech line . Also left Message with customer about today’s visit . No body home to sign for work Key was under mat
Jonathan M.
LAUNDRY MAYTAG MHW5500FW1 "Replaced dispenser assembly, checked unit for leaks, operations checks ok"
Joel L.
REFRIG WHIRLPOOL WRT519SZDW02 Unit has leak in sealed system or inefficient compressor.. rescheduling for repair. Cus will call for repair when convenient. Parts and labour are covered. Auth for pats - WIWYRIWDP1Auth for labour - wix3b00epl1Service call - 96.30; ordrng 1 W10836706 and 1 W11092625
Arthur H.
DISHWASHER WHIRLPOOL WDF520PADM7 On arrival customer says she just rents she is not the owner . Children’s hospital Owns this property.Explained that a service call fee would be due if the issue Is tenants fault . Maintenance man was in same unit said we could send them A invoice and they will pay service call fee. After inspection found food smashedIn the corner of dishwasher pushing door seal out of position. Cleared food put Seal back in place and test ran unit . No leaks now .
Arthur H.
LAUNDRY MAYTAG MEDX655DW1 On arrival customer says dryer is taking too long to dry clothes . Checked Dryer for heating and it is heating correctly. Used one vent test kit to Check for vent pipe restriction. The pipe in the wall is restricted and will not Let dryer circulate the air . Dryer timer is not advancing. Need one new dryer Timer and dryer is missing one leg .Need one leg also . Took one picture of model and serial Return on the 26th to install timer and leg ; ordrng 1 8522199 (test kit) and 1 W10642928 (timer) and 1 W11025920 (feet-lvlng)
Charles S.
RANGE AMANA ACR4503SFB2 Arrived and when knocked on door the dog is still loose. Text msg apt. Maint. Let them know we again have to reschedule. Trying for Friday 15th.Also left note on door for residence asking to leave dog in cage on Friday. ; saved tckt
Jeremy F.
WASHER WHIRLPOOL WTW4950HW1 "Checked incoming power, unit is getting 120 at control, checked control, control is not sending voltage out, needs new control.; ordrng 1 W11256105 (CONTROL)"
Jonathan M.
REFRIGERATOR WHIRLPOOL KFIS29PBMS00 "Diagnosed a bad control board, unplugged unit and plugged it back in and started right up, control board is no longer available, customer can find a board and have us install it but can’t guarantee the partControl board W10581605"
Arthur H.
DRYER WHIRLPOOL WED4850HW0 On arrival customer says dryer not heating correctly. Started dryer let run A couple of minutes on timed high heat setting. No heat in dryer at all . Checked customers electric and found that one leg of his 240 was dead. The red wire has 121 volts on it and the black wire has 0 volts. Together They have 121 volts. Explained to customer he must have 240 volts for dryer To run and heat correctly. Took one picture of model and serial and one of receipt
Arthur H.
WASHER WHIRLPOOL wfw7590fw0 On arrival customer says washer will not start. Confirmed complaint. Had to Remove dryer from on top of washer with the help of maintenance man . Removed broke door switch and installed the new door switch. Washer now starting and working as designed.
Jonathan M.
WASHER MAYTAG MVWC415EW1 "Replaced control board, recalibrated unit and tested unit, operations checks ok"
Jonathan M.
WASHER WHIRLPOOL WTW8200YW0 "Took out tub and reseated all the screws, tested unit on high speed spin, checked for leaks, operations checks ok"
Jonathan M.
STACK WASH/DRY N WHIRLPOOL MLE2000AYW "Replaced timer, tested unit, operations checks ok"
Jonathan M.
REFRIGERATOR WHIRLPOOL WRT111SFDW04 "Replaced door, operations checks ok"
Arthur H.
MICROWAVE WHIRLPOOL WMH1164XVS-1 On arrival customer says that she has decided to replace this Microwave in stead of repairing . She said it’s nine years old and she would Rather have a new one . I offered a ten percent discount on service call alsoService canceled
Jeremy F.
DISHWASHER WHIRLPOOL WDF520PADM7 "Replaced deflector, vent, and seal, ran through test cycle, no leaks, checks ok."
Jeremy F.
DISHWASHER WHIRLPOOL MDB8989SHZ0 "Replaced pump, and motor, ran through test cycle, motor is quiet, no grinding noise, checks ok."
Jonathan M.
REFRIGERATOR KITCHENAID KRFC300ESS01 Diagnosed a bad door switch causing the door light to intermittently work; ordrng 1 WPC3680310 (light switch)
Jeremy F.
LAUNDRY WHIRLPOOL WTW7000DW2 "Confirmed issue of white residue on clothes, checked for error codes, found UI stuck key, checked water valve, checked spin, and agitation, checked drain pump, called tech line file #7724168416, was informed by tech line unit is working as normal, informed customer of load size, checks ok."
Arthur H.
BUILT-IN M/W JENN-AIR JMC8127DDB On arrival installed the new capacitor. Reassembled microwave and ran Test . Microwave now starting and operating as designed . Re installed Double ovens back into wall . Customer paid service call fee and for part on first visit .
Arthur H.
KITCHEN WHIRLPOOL WDT720PADM1 On arrival customer says dishwasher is leaking . After inspection found Inlet water valve split in the plastic housing . Gave customer Quote for repair Part #W10327250.
Jonathan M.
DRYER MAYTAG MEDC215EW1 "Found the belt was off the pulley, set the belt back to proper position, tested unit, operations checks ok1-28207014229"
Jonathan M.
MICRO/OVEN KITCHENAID KEMS378SSS00 "Diagnosed both user interfaces went bad, customer lost power and circuit board went outService pointer K4317438-A WPW10312206 oven UI, W10118735 microwave UI"
Arthur H.
DRYER MAYTAG MEDB765FW0 On arrival customer says dryer has buttons on console That are not responding when chosen . Unit also missing Feet. Confirmed issue with UI . Checked all wire connections. Need one new console and a bag of feet or legs. Took one picture of model and serial ; ordrng 1 3392100 (sub 49621 FEET OR LEGS) and 1 W11089306 (overlay)
Arthur H.
RANGE WHIRLPOOL IGS900DS05 on arrival customer says right front burner switch is bent and would not shut off Removed cover and verified the problem . The complete manifold comes in one piece . Need to order one . I got all information that she could give me about The IKEA purchase . Took one picture of model and serial and of receipts Rescheduled for Feb19th pm after 2 please Customer needs appointment after 2pm; ordrng 1 W10204705 (manifold)
Arthur H.
KITCHEN KITCHENAID KUDE20FBSS0 On arrival I removed leaking wash motor and pump . Installed the new wash Motor and pump . Installed the new OWI sensor . Then installed the new Control . Ran diagnostics cycle to check all functions. Everything is working. Now as designed. No leaks . Diagnostics test complete.
Arthur H.
MICROWAVE WHIRLPOOL UMV1160CS On arrival replaced capacitor. Test ran microwave and unit is now starting And heating . Microwave has been repaired and tested unit is now Ready for sale
Arthur H.
DISHWASHER WHIRLPOOL WDT720PADM Installed new water inlet valve tested dishwasher. Unit filled and began to wash Did the cancel drain and all functions are now working properly. No leaks from valve . Dishwasher is good to use .
Jonathan M.
REFRIGERATOR WHIRLPOOL WRT311FZDW00 "Diagnosed a bad icemaker, getting power to it and hear the motor wanting to work but seized upICEMAKER W10882923"
Charles S.
RANGE AMANA ACR4503SFB2 Rescheduled for Wednesday 13th spoke with maint. Having dog caged ; schdld next appmnt for 2/13 WED !
Charles S.
WASHER MAYTAG MVWB850WR0 280146 rotorW10820039 hubInstalled parts and all ckd ok. Power good and no leaks.
Charles S.
DRYER WHIRLPOOL WED75HEFW1 "Repaired belt to unit. Power good and heats fine. Advised cx to not overload and unit must maintain level. All ckd,ok"
Charles S.
50#IM 15" FS WHIRLPOOL KUIS15NRHB9 Office msg to say cx cancelled.
Arthur H.
OVEN WHIRLPOOL WOS11EM4EB00 Installed new blower assembly. Reassembled everything. Ran test cycle. Heated oven to 350 degrees . Fan came on and worked properly. All blower assembly operations are now working properly.
Jonathan M.
MICROWAVE IKEA IBMS1455DS00 "Replaced button, panel, switch, tested all the keys, operations checks ok"
Arthur H.
SXS 22' RAM WHIRLPOOL WRS321SDHZ01 On arrival customer says water dispenser not working. Ice maker not working. Checked water line to refrigerator and water line is OK . Checked door switch On the freezer side and found door liner sunk in enough that switch was not closing all the way . Installed one spacer on freezer door liner to close door switch. Water and ice now working properly. ; used 1 W10221048 (SPACER) from stock
Jonathan M.
DISHWASHER IKEA IUD7070DS3 "Didn’t find any error codes, tested fill valve, checked sump motor, spray arms working properly, checked drain pump,informed customer to run hot water through sink first and rinse aid was completely empty to help with the cleaning and drying process, also showed customer how to maximize the cleaning potential with sanitize and high temp option, unit is operating as designed"
Jonathan M.
WASHER ROPER RTW4516FW2 "During testing control board starting glitching and locked me out of the unit, tried to unplug washer but washer would respond to any commands, tried to to a high speed agitator and spin cycle and wouldn’t do either, need to replace the drive pulley and board for further diagnosis ; ordrng 1 W10721967 (drive pulley) and 1 W11170318 (BOARD)"
Jonathan M.
27" VMAX TOP LOA MAYTAG MVWX655DW1 "Took the hoses off the washer and checked the water pressure, very little water is coming out of the the cold water hose causing the washer not to advance into a drain/spin, customer will need to have more water pressure to let the unit to operate properly. Hooked hose up to the drain spout on sink and unit worked properly SR # 7724144122"
Jonathan M.
ICEMAKER KITCHENAID KUIC15POZP "Unit wasn’t making any strange noises, full frost pattern, water was circulating normal, unit is operating as designed Told customer to get a 10-15 sec recording of the mystery sound if it occurs again"
Jonathan M.
WASHER WHIRLPOOL WTW4816FW2 "The unit was stuck in a sensing state and tried to unplug the unit and plug it back in nothing changed, replaced control board and pulled washer away from the wall and unit was operating as designed, recalibrated unit, operations checks ok the drain hose customer wanted to use from the washer to the sink was bent and kinked causing the unit not to drain, customer informed me to leave washer out so she could still use it and going to call Lowe’s and her handyman to see if there is a way to use her hose instead of the stock hose setupSR # 7724149545"
Charles S.
RANGE AMANA ACR4503SFB2 Reschedule for Monday. 11th. Cx was scheduled for 8th. Notifying will be out on Monday to pls have dog put away. ; schdld next appmnt for 2/11 MON !
Charles S.
RANGE WHIRLPOOL WFE525S0HV0 W10761014 trimW10761018 trim W11159498 kick plateW11247684 glass doorWpw10299224 hingeWpw10299227 hingeInstalled parts listed. All ckd ok. Power good and heats fine. Door operates as designed too.
Jonathan M.
SXS 22' WHIRLPOOL n/a "Took the kick plate off and found some of the wires are cut, need to replace the freezer doorAuthorization # S225EQSR7724119075; ordrng 1 LW10691266 (dor-fip)"
Jeremy F.
WASHER WHIRLPOOL MVWB835DW2 "Checked error codes, found over load error, checked spin, checked agitator, checked gear case, checked rotor, and stator, calibrated unit, ran through test, all operations normal, checks ok."
Jeremy F.
MICROWAVE WHIRLPOOL JMV8208CS1 "Checked door, checked grill vent, found grill vent cracked, and falling off when opening door, needs new grill vent, and mounting brackets.; ordrng 1 W10701699 (grill-vent) and 1 W10810989 (brkt-mount) and 1 W10830163 (brkt-mount)"
Charles S.
OVEN DOUBLE KITCHENAID KOCE500ESS05 W10655462 bracketW10655463 bracketW10681157 coverW10861505 blowerInstalled listed parts. All ckd ok. Operation is as designed. Heats good and power is good. All ckd ok. Removed oven from wall
Arthur H.
LAUNDRY MAYTAG MVWC565FW1 On arrival Removed Used Control and installed the new control. Ran calibration Test for new controls . Then ran auto test . Washer works correctly with all Functions operating correctly. Tested water level on deep water wash in heavy Duty cycle and washer filled up correctly. Washer is ready for use .
Arthur H.
REFRIG WHIRLPOOL WRS588FIHZ00 On arrival removed bad air diffuser. Installed new air diffuser and checked Temperature control. Air diffuser is now adjusting correctly. All refrigerator Air controls are working. Customer also ask me to adjust the doors for him Adjusted right side door to match his left side door .
Jonathan M.
DRYER WHIRLPOOL WED81HEDW1 "Diagnosed a bad door switch, customer will call the office to set up a day and time to install the part, Office # 937-878-8271SR7724122813; ordrng 1 W10350906 (switch-dor)"
Charles S.
OVEN WHIRLPOOL IBS550PWS00 W10810687 blower not receivedPls order ASAP for cx satisfaction . ; ordrng 1 W10810687 (blower)
Arthur H.
WASHER MAYTAG MVWB766FW0 On arrival installed the new suspension rods on all four corners. Then went to Install the new control and it was not the part intended . Need one new Control part # W10920541 DAP has in stock Return Feb 15 th to install ; ordrng 1 W10920541 (cntrl-elec)
Arthur H.
OVEN WHIRLPOOL MER6765BAB On arrival the part sent with me today is a regular element not a warming Element. I took three pictures of metal element with the thermostats on The back of it . I called tech line and spoke with David. Explained the problem To him and he found some information on it including a different part number. Need to order part #WP7406P497-60 Tried searching thru Marcone and no Matches were found . Tried DAP and they do list it .Rescheduled for Feb15 to install ; ordrng 1 WP7406P497-60 (elmnt-surf)
Jonathan M.
WASHER WHIRLPOOL WTW4816FW0 "Diagnosed the unit wasn’t getting enough water into the unit, turned up the water pressure, operations checks ok"
Jonathan M.
"M/W OTR, PURCHA" AMANA AMV2307PFS0 "Diagnosed a bad interlock, Unit needs new interlock kit, microwave will intermittently work, lights won’t always come onService pointer W11245251Authorization # AIOMN00EPL1; ordrng 1 W11244494 (INTERLOCK )"
Mark B.
DRYER MAYTAG MEDB765FW0 "Replaced control, tested unit, vent light turns off correctly, all checks ok."
Mark B.
WASHER MAYTAG MHW5500FW1 "Unit had been overloaded with too many pillows causing system fault, and door lock fault, once load was removed, door will unlock and lock as normal, unit is now working correctly, all checks ok."
Mark B.
LAUNDRY MAYTAG MVWC565FW1 "Checked error codes, found no error codes, called tech line, tech line advised unit is functioning as normal, new energy efficient models do not fill with as much water as older units did, advised customer, all checks ok. Tech line file number: 7724121229"
Mark B.
RANGE WHIRLPOOL WFE770H0FZ1 "Tested unit, all burners working normally, warm zone heating fine, checked bake element, heating normally, broil heating normally, convection heating fine, control working fine, all checks ok."
Mark B.
WASHER MAYTAG MHW6630HW0 "Customer complaint of detergent residue on clothes after multiple rinse cycles, ran unit through quick test cycle, found no error codes, called tech line, tech line advised no known issues with this model, advised to try small amount of powder detergent and ensure water is not too soft, file number: 7724125881, tested water, water is at 170 normal hardness."
Arthur H.
"M/W OTR, PURCHA" WHIRLPOOL WMH53520CS6 On arrival customer says microwave gives open door/ close door message. Replaced all three door switches and test ran microwave. Unit is now Working properly. Heated glass of water for testing . Took one picture of model and serial and one of the deed when customer Took possession ; used 3 W10727360 (SWITCH) from stock
Anthony S.
REFRIGERATOR KITCHEN AID KSSC36FTS02 "Customer complaint of unit not cooling in either section. Confirmed complaint, model and serial numbers. Power cycled main switch. Control board began resetting intermittently and making intermittent squawking sounds. Unit needs new control board for return visit. ; ordrng 1 W10801766 (CNTRL-ELEC )"
Jonathan M.
KITCHEN MAYTAG MDC4650AWW "Replaced heating element, checked for leaks, operations checks ok"
Jonathan M.
MICROWAVE WHIRLPOOL WMH31017HB0 "Door clip was broke, need another door; ordrng 1 W11247223 (DOOR)"
Mark B.
WASHER MAYTAG MVWX655DW1 "Replaced control, recalibrated unit, tested unit, all checks ok."
Mark B.
DRYER WHIRLPOOL MDE7758AYW "Found short baffler in drum broken off of mount, needs replaced, parts: WP33001755; ordrng 1 WP33001755 (baffle-drm)"
Mark B.
DRYER WHIRLPOOL WED7500GC0 "Replaced element, tested uni, unit is now heating properly, all checks ok."
Jeremy F.
REFRIGERATOR KITCHENAID KRFF302ESS01 "Found condenser coils vibrating against cabinet, put spacer in to dampen downs, coils are quiet, checks ok."
Jeremy F.
COOKTOP WHIRLPOOL WFE505W0HZ0 "Checked cook top, found small crack starting in the front left burner area, needs new cook top.; ordrng 1 W11175876 (COOK TOP)"
Jeremy F.
DRYER MAYTAG MEDB765FW0 "Replaced springs, and catch, door is closing, and latching normally, checks ok."
Jeremy F.
DISHWASHER WHIRLPOOL MDB8989SHZ0 "Checked for error codes, checked drain pump, checked pump, and motor, found pump making loud grinding noise, checked incoming water, needs new pump, and motor.; ordrng 1 WPW10591570 (pump&motor)"
Jeremy F.
OVEN KITCHENAID KEBS209BWH01 "Installed part, unit has power going to the UI, but UI is not coming on, needs new UI, UI W10570024, customer does not want to continue with repair, removed parts previously installed, customer to look at replacing unit."
Jeremy F.
DISHWASHER MAYTAG MDB8959SFZ4 "Found side of tub has dent in it, found right side support is bent badly, found pump, and motor damaged under unit, called partner team for warranty coverage, talked to tech line about damage, was given file #7724132316, warranty to cover all parts needed.; ordrng 1 W10681492 (tub-dishwr) and 1 W11167239 (COVER BOX) and 1 WPW10190778 (wheel) and 1 WPW10591570 (pump&motor) and 1 WPW10681564 (support)"
Jonathan M.
50#IM 15" FS WHIRLPOOL KUIS15NRHB9 "Found ice was stuck at the bottom of the plate to the heat grate, removed blockage, got a full frost pattern and should start making ice, did find large amounts of mold buildup in the bin"
Arthur H.
SXS 25' MFD WHIRLPOOL WRS555SIHZ00 On arrival customer says refrigerator is noisy. Checked all functions on unit . Checked ice maker and dispenser. Crushed ice noise is normal. Cubed ice Dispensing is normal . Freezer evaporator fan noise is normal. Checked the Compressor for isolators and all are in place . Checked temperatures . Refrigerator is 38 degrees and freezer temp was 1 degree. Checked diagnostics And all testing passed . Everything is normal on this refrigerator. Advised Customer to read use and care guide for information and tips on use of her refrigerator.
Arthur H.
WASHER WHIRLPOOL WGTLV27FW On arrival I removed bad motor and then installed the new motor . Did a test cycle and filled washer and let wash for a few minutes. Then did the drain and spin cycle. Washer pumped all water our And begin to spin . All washer operations are working properly again.
Mark B.
DRYER MAYTAG MEDX655DW1 "Checked thermistors, thermal fuse, heating element, all are testing as normal, tested unit, unit is heating normally, all checks ok."
Arthur H.
WASHER WHIRLPOOL MVWX700XW1 On arrival I removed all inner parts wash plate all screws and spanned nut . On the bottom removed everything and all gear case screws and could not Separate the gear box and inner tub . Need all drive parts and a inner Basket . Already have gear case and outer tub . All parts are P&A request Rescheduled for Friday the 15th of FeB ; ordrng 2 8533928 (screw)s and 1 W10215093 (filter drain) and 1 W10238268 (basket) and 1 W10291416 (hub) and 1 W10326374 (cam)
Arthur H.
WASHER WHIRLPOOL WTW4816FW2 On arrival customer says washer will not complete a cycle . Customer says new Control was installed on Tuesday the 5th of February. Customer says washer Still not working. Machine was unplugged on arrival. Plugged machine up it started pumping water on its own . Canceled cycle and then calibrated the Washer . Ran auto test next and machine passed. Went to manual test and High speed spin works correctly. Filled washer on deep water and washer Filled correctly. Found drain hose way too far down in drain creating a siphoning Affect thus preventing washer from completing the cycle .Calibrated Washer as last step .Called partner team for authorization number WIUT00MPL-1
Arthur H.
DRYER AMANA NED4655EW1 On arrival customer says dryer not drying and makes noise .Started dryer and Checked for heat and dryer is heating. Used one vent test kit to test vent for Restrictions.Dryer never pulled card off hanger. Ran test with vent pipe unhooked and it pulled the card off every time . Advised customer about crushing or kinking or smashing vent pipe . Took dryer apart and found part of a zipper caught in the felt of the door scrapping tub . Took one picture of model and serial ; used 1 8522199 (VENT TEST) from stock
Arthur H.
XXL FRENCH DOOR WHIRLPOOL WRF757SDEM00 On arrival removed all contents of refrigerator. Removed broke cover and The drain tray. Removed bad thermistor and replaced with new ones. Installed The new drain pan and installed new cover . Replaced all shelving and Contents . Evaporator is ice and frost free all looks good on departure.
Jonathan M.
WASHER WHIRLPOOL WTW8200YW0 "unit needs a new bearings and an outer tub, f51 code, kept trying to spin and made a squeaking sound, and after 15 seconds the unit would shutdown and say unbalanced load; rqstng P&A on 1 W10381078 (outer tub)"
Jeremy F.
KITCHEN KITCHENAID KDTM354DSS4 "Checked for error codes, found 7-1 no heat, checked heating element at control, found control not sending correct voltage to element, checked element, element not ohmng, found racks, and water tubes has bacteria buildup due to heating element not coming on, needs control, element, spray arms, racks, and tubes replaced.; ordrng 1 W10473831 (manifold) and 1 W10703867 (heater) and 1 W10728863 (dishrack) and 1 W10854216 (cntrl-elec) and 1 W10884490 (arm-spray) and 1 W11023966 (dishrack) and 1 WPW10195028 (vent) and 1 WPW10195032 (deflector) and 1 WPW10340542 (manifold) and 1 WPW10340745 (tube-feed) and 1 WPW10448645 (arm-spray) and 1 WPW10469574 (vent)"
Mark B.
WASHER MAYTAG MVWX655DW1 "Replaced control, recalibrated unit, tested unit, all checks ok."
Jonathan M.
WASHER MAYTAG MVWC415EW1 "Diagnosed a bad control board, unit is stuck in a drain cycle, went into diagnostic testing and unit did what it was it was supposed to do; ordrng 1 W11124822 (BOARD)"
Jeremy F.
DRYER ROPER RED4640YQ1 "Checked incoming power, incoming power is good, found motor not able to handle normal loads, needs new motor, customer to think about repair, motor 279827."
Jeremy F.
OVEN KITCHENAID KEBS209BWH01 "Replaced fuse, and blower, found transformer getting 120, but not sending voltage to UI, called tech line to verify, needs new transformer.; ordrng 1 WPW10354052 (transformr)"
Jonathan M.
OVEN WHIRLPOOL WFC150M0EW2 "Replaced handle and trim, operations checks ok"
Mark B.
WASHER WHIRLPOOL WFW9450WL00 "Checked error codes, found f20 error code, tested unit, found clog in drain pump and drain pump hose, cleared drain pump and hose, tested unit, all operations normal."
Jonathan M.
WASHER WHIRLPOOL WFW92HEFW0 "Put unit through a test cycle and when water started dispensing the tub looked like a bubble bath, the soap dispenser was completely full of soap, emptied the soap dispenser and ran another cycle through it allowing the unit to operate properly. Instructed customer to use proper amount of soap to prevent false sensor readings, operations checks ok"
Charles S.
WASHER MAYTAG MVWB835DW3 W11112656 consoleW11170706 control Unit powered on then off after parts installed. Checked wall outlet and reading was from 122 to 93. Kept going back and forth. Finally left unit plugged in and it stayed on. Reading was from 123 to 116. But unit started and tested ok. No leaks. Cx possibly has short in wall outlet. All ckd with unit with meter check fine. Wall outlet may not be consistent. Tried on another outlet and worked fine.