Local Reviews
for Cincinnati, OH
Powered by Fluid LOCALArrived promptly. Noted additional items needed to be purchased.
Mary - Cincinnati, OH
Good Service
John - Cincinnati, OH
The machine is currently working again i am still not sure if the problem was resolved in that we are waiting to see if what was done continues to work if a part needs to be replaced.
Response from A to Z Appliance Service:
Thank you for the review.
Great service
Beverly - Cincinnati, OH
Response from A to Z Appliance Service:
Thanks for the review!
Quick, clean, sufficient.
Josh - Cincinnati, OH
Tech was great. Spent an extra few minutes to discuss another appliance that was not on the repair order. I will use them again for sure.
Response from A to Z Appliance Service:
Thank you for the review, we love hearing back from our customers!
Great service
Tyrone - Cincinnati, OH
I would recommend this company because they are very professional
Response from A to Z Appliance Service:
Thank you for taking the time to leave a review.
Great service
Tracy - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you!
Average Experience
Esther - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you.
Great service
Joshua - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you.
Friendly professional service
Karen - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you!
Great service
Christie - Cincinnati, OH
Response from A to Z Appliance Service:
Thanks
Great Service
Rebecca - Cincinnati, OH
Fast and professional
Response from A to Z Appliance Service:
Thank you for the review!
Great Job
Brian - Cincinnati, OH
Ron was excellent. He explained everything and all of the options. Was very friendly too.
Response from A to Z Appliance Service:
Thank you for the review!
Problem not Resolved
Kenneth - Cincinnati, OH
The technician was great and represents your company well. Unfortunately the problem was not resolved. My dishwasher continues to have standing water at the bottom of the washer after running through a wash cycle. If the dishwasher is not checked immediately the water and any dishes in the dishwasher begins to smell. This service call was the second attempt to resolve this issue.
Response from A to Z Appliance Service:
Thank you for taking the time to leave us a review, we will have management reach out to you to set up return visit.
Arnsby
Todd - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for taking the time to leave us a review, if there is anything you would like to share with us in regards to your recent visit to help us understand the rating please give us a call at 513-217-9723.
Owner
Zhiyong - Cincinnati, OH
Very professional, great communication
Response from A to Z Appliance Service:
Thank you!
GOOD SERVICE
George - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you!
Great
Cherie - Cincinnati, OH
Response from A to Z Appliance Service:
Thanks!
Taken for a ride
Alvaro - Cincinnati, OH
Call them to tell them needed service for our Trash Disposal unit in the kitchen. The service person came home, looked at it and confirmed it was not working. Said he didn’t fix Trash Disposals and left after a couple of min . Got billed over 100.00. I called his office manager to ask about the charges for doing nothing and confirmed what I had already told them: the Trash Disposal was not working If didn’t matter, he said to pay the bill I paid to avoid lengthy disputes and waste of time I Do NOT recommend this company
Good service
Kenneth - Cincinnati, OH
Response from A to Z Appliance Service:
Thanks!
Timely and quick repair. Thanks.
Dennis - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you!
Great explanation
Shirley - Cincinnati, OH
Darryl knew his what he was doing and explained it to me on face time.
Response from A to Z Appliance Service:
Thank you for the review.
Connie
Connie - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for taking the time to leave us a review, we do apologize that we didn't provide what you felt was five star. looks like our tech was out to tighten the fill valve to stop the leaking, if you have any concerns you would like to discus please feel free to call our office at 513-217-9723.
Great service
Sandra - Cincinnati, OH
Response from A to Z Appliance Service:
Thanks!
Great service and beyond courteous!
Melissa - Cincinnati, OH
Charles was timely and beyond nice. Took the time to actually talk to me vs at me. He’s a keeper.
Response from A to Z Appliance Service:
Thank you for taking the time to leave us a review, we love hearing from customers.
Steve was very nice and tried to glue my rubber seal in my dishwasher. It is glued but didn't remain flat when the door was closed. He will need to co
Ruth - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for the review, we will have a manger reach out to you.
Sue
Michael - Cincinnati, OH
Good service!
Response from A to Z Appliance Service:
Thank you
Wilma
Wilma - Cincinnati, OH
Great service. Great price-under warranty
Response from A to Z Appliance Service:
Thank you for the review!
Quick and clean service
Kelly - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you!
Wilma
Wilma - Cincinnati, OH
He was very nice, service was good. However, the problem was not resolved. No difference than it was and maybe a little worse. Loads are shutting off after just a few minutes, 3-5 minutes not drying. Loads are small and have to dry at least 2-3 times and sometimes still is damp.
Response from A to Z Appliance Service:
Thank you for the review, we apologize that the issue was not resolved in the first trip. It looks like our tech is scheduled to come back out and get this resolved for you.
Great service
Anita - Cincinnati, OH
Response from A to Z Appliance Service:
Thanks!
Extremely poor
Eron - Cincinnati, OH
First off did not wear a MASK both occasions of entering our home with elderly people. Assumed the issue rather fully assessing the problem. Did not fill washer machine with water to see where leaking came from. Had to wait two weeks for a part that wasn’t even apart of the problem. Paid unnecessary money for a problem that didn’t get fix.
Response from A to Z Appliance Service:
Thank you for taking the time to leave a review, Our technicians are required to wear a mask in the homes of all customers. We will have the tech manager talk with the technician regarding him not wearing a mask.
Great service
Anita - Cincinnati, OH
Scott is the best I only want him Very respectful and straight to the point .
Response from A to Z Appliance Service:
Thank you for the review!
Service person was great
James - Cincinnati, OH
Joel did all he could to take care of the problem. Very professional. But the problem is still not fixed. This was the 12th service call on this refrigerator for the basic same problem. The temperature is still above what is set and what it should be.
Response from A to Z Appliance Service:
Thank you for the review, we will have our tech manager look into this.
Bad directions from Maytag
Mary - Cincinnati, OH
The technician let the machine run and it did. Scanned for codes of which there were none. Maytag's directions were terrible, your service was good. I just wish with the problem description I had given you we were told that add garments is part of the cycle and to just wait two minutes. This was a warranty service so the questions below are not relevant.
Response from A to Z Appliance Service:
Thank you for you review!
Joe
Joe - Cincinnati, OH
Great service
Response from A to Z Appliance Service:
Thank you!
Great Service!
Steve - Cincinnati, OH
Repair person was great 👍
Response from A to Z Appliance Service:
Thanks!
Great service
Andrew - Cincinnati, OH
Very friendly and knowledgeable. Great service!
Response from A to Z Appliance Service:
Thank you for the review.
Warranty Repair
Gayle - Cincinnati, OH
Good service made up for delay of part and issue with brand new range.
Response from A to Z Appliance Service:
Thank you for he review.
Mick
Robert - Cincinnati, OH
Our repair man couldn’t have been more helpful or professional.
Response from A to Z Appliance Service:
Thank you!
Charles Sipple Washing Machine Repair
Mary - Cincinnati, OH
Charles is knowledgeable, thorough and friendly - it’s a great combination and I would confidently recommend him to anyone!
Response from A to Z Appliance Service:
Thank you for the review!
Great
Darlene - Cincinnati, OH
He did a good job. Knew what was wrong and took care of the problem
Response from A to Z Appliance Service:
Thank you for the review.
Great service
Adam - Cincinnati, OH
Charles and A to Z have provided excellent service, really have appreciated the professionalism and consideration
Response from A to Z Appliance Service:
Thank you for the review!
Great service. A bit of a wait for parts
Joe - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for the review!
A to Z may have intentionally ripped me off.
William - Cincinnati, OH
My 15 year old oven was broken. A to Z had the model number and serial number at the time I made the appointment to repair the oven. A to Z should have told me up front that the parts were no longer available for my model, Instead I wasted $90 plus tax for a 8 minute diagnosis after which the technician told the broken part was unavailable and the oven could not be repaired. A to Z most likely knew ahead of time that they would not be able to repair my oven but instead decided it was worth it to them to make $90 for an 8 minute appointment. That seems a little bit dishonest to me and an inconvenient waste of my time and money.
Response from A to Z Appliance Service:
I understand your frustration with this situation and I do apologize. Unfortunately until our technicians evaluate what is wrong with the appliance we simply do not know what it might or might not need. I can guarantee you this was not done on purpose, our goal is to help our customers and get appliances fixed in a timely manner.
Great Service!
Kellie - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you!
High five
Shirley - Cincinnati, OH
It took four service calls before the refrigerator made noise. Scott heard the noise, ordered the parts, then fixed it. Thank you Scott
Response from A to Z Appliance Service:
Thank you for the review
A + Z= 100%
Ivan - Cincinnati, OH
service was great....Masks were worn so there was no problem or concerns about the installment....Very efficient....
Response from A to Z Appliance Service:
Thank you for the review.
Repaired the washer
Denise - Cincinnati, OH
Scott diagnosed the problem right away, so fixing the machine took no time at all. Very professional and courteous.
Response from A to Z Appliance Service:
Thank you for the review!
Poor
Kevin - Cincinnati, OH
Came out did nothing told me it would be over $500 to fix the lid on my washer and then charged me $100 for the service call. He was here for less that 5 min
Response from A to Z Appliance Service:
The problem description we were given could have been everything from a lid to a hinge to a spring to a missing screw. Never know for certain until we diagnose. We do apologize that the failed part was so expensive, but parts pricing is often left up to the manufacturer. If there is anything we can do to help, please let us know.
Amazing Appliance Mechanic
Denise - Cincinnati, OH
The service was very impressive along with the knowledge. So far, the issue seems to be fixed. I would definitely call this company again for a service call. The service technician was flexible with the time I needed the day the technician arrived. A real life human being calls you, to confirm the time of the appointment, he also called with a 25 minute window too say he was on his way. Excellent everything and I would only think to call this company again. Very professional.
very nice person
Sandra - Cincinnati, OH
Response from A to Z Appliance Service:
thank you!
Appliance Repair
Kenneth - Cincinnati, OH
Despite hearing bad news about my appliance, I appreciated the fact the the technician was honest. The cost to repair was too high. I was advised that I might want to consider replacing my washer.
Response from A to Z Appliance Service:
Thank you for your review.
Great Service
David - Cincinnati, OH
Technician was professional and fixed the issue quickly.
Response from A to Z Appliance Service:
Thanks.
Mrs.
Sonjia - Cincinnati, OH
Great service, friendly
Response from A to Z Appliance Service:
Thank you.
Good service!!
Judy - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you
Great!! Very thoughtful, neat and thorough!!
Ellen - Cincinnati, OH
Very impressed w/ Joel - would ask for him again!!
Response from A to Z Appliance Service:
Thank you for your review, we will let him know.
Heidi
Heidi - Cincinnati, OH
Response from A to Z Appliance Service:
Thanks
Great
Trudy - Cincinnati, OH
Scott did a great job
Response from A to Z Appliance Service:
Thank you for the review.
Great
Patrick - Cincinnati, OH
Response from A to Z Appliance Service:
Thanks
Excellent service, as usual
Kristen - Cincinnati, OH
We have used A to Z for service in the past and they have always been professional, courteous and reasonable. No different this time.
Excellent Service
Brenda - Cincinnati, OH
Our service person from A to Z was excellent and very personable. We will always request this company with our warranty company and will recommend them to anyone who needs a washer serviced. He even gave us pointers about how to avoid the problem again.
Response from A to Z Appliance Service:
Thank you so much!
Joel was excellent. We would definitely use AtoZ again.
Toni - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you so much!
Great service was very impressed with Anthony he went over and above for me.
Darlene - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you!
Great job
Tanya - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you!
Brenda
Brenda - Cincinnati, OH
Repair person ran diagnostic testing on my appliance however what the diagnostic pointed to as a problem the repairman reassured me was not the issue. A smell was the reason for my call to repair. Everything was checked but no issues per the repair person so he just documented the issue.
Great
"At - Cincinnati, OH
Great tech does a good job
Good service.
Cary - Cincinnati, OH
Very honest and straightforward. Very friendly. Knowledgeable
Great Service
Stephany - Cincinnati, OH
Great work and super quick
Nicole - Cincinnati, OH
absolutely great service
Wilma - Cincinnati, OH
If we have to have service again I would like to request Samuel. He was very patient with all our questions and did a superb check on our appliances.
Great
"At - Cincinnati, OH
Great he really knows his job
Was quicker than expected
Shana - Cincinnati, OH
Dryer repair
Ann - Cincinnati, OH
Unfortunately the dryer was unrepairable and will require us to get new appliances. Joel, was professional in explaining the issue and that the parts were no longer available.
Percy
Percy - Cincinnati, OH
Good job
Great Service!
Brett - Cincinnati, OH
Pricing was fair and the service was excellent.
Great job
Edward - Cincinnati, OH
Dishwasher
Amir - Cincinnati, OH
Awesom service
Response from A to Z Appliance Service:
Thank you for writing a review!
Dishwasher
Verna - Cincinnati, OH
The man sent didn’t care what was wrong with my dishwasher. It was perfectly clear he was getting paid to say no. He actually told me rust on the inside is cosmetic? Do you know what rust is? It’s when metal is exposed to heat and water. This is not cosmetic. This is a poorly made dishwasher that I paid extra for. I have never dealt with such an crooked company in my life. Stand by your products!
Response from A to Z Appliance Service:
We thank you for your feedback as we are always working to improve our customer's experience. We unfortunately do not have any sway in the decisions Whirlpool makes for their customer's appliances. Though we are not Whirlpool and we have no say over their decisions, we apologize for any inconvenience you experienced.
Very helpful, kind, willing, friendly
Alberta - Cincinnati, OH
Charles was very informative and so willing to wait while I cleaned area in washer.
Response from A to Z Appliance Service:
Thank you for writing a review!
Owner
Anthony - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you!
scott f.
REFRIGERATOR WHIRLPOOL WRS571CIHV01 "Replaced icd maker still won't harvest or fill..needs UI and cntrl elec...; ordrng 1 W11293378 (Cntrl elec) and 1 W11239666 (UI), dspstn on spec-tagged invntry: 1 W10873791 ICEMAKER"
ron@atoz1.com
DISHWASHER KITCHENAID KDTM404KPS "Customer says won't drain, installed new drain pump, working properly at this time, job complete."
scott f.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Insulation being ripped from door ..over spray on door seal..needs a door not seal...ice door not closing completely needs changed...replaced dual valve. Filling correctly at this time..opened assembly motor box seal is good...right door to low thats why door seal came off bottom of door...door needs replaced ...; ordrng 1 LW11037738 (Door fip) and 1 W11098702 (Door ice)
Charles S.
MICROWAVE WHIRLPOOL WMH31017HB4 W10210871 lamp holderW108923389 controlW11252184 panel controlInstalled all parts listed. Power good. And heats fine. Lights working as designed. All ckd ok.
Charles S.
DISHWASHER WHIRLPOOL MDB4949SDZ "MUH7HUHAPL1W10909089 sealWpw10348269 pumpWpw10591570 sump and motor assy. Installed,parts listed. Power good and no leaks. Operation is as designed and all ckd ok. Unit functions and works good. ; dspstn on spec-tagged invntry: 1 WPW10348269 PUMP"
Charles S.
REFRIGERATOR KITCHENAID KRFF507HPS02 Unit has dent in right side fridge door. Thursday 25 was un wrapped. . Customer distributors said closing date is start of warranty. W11436604 door. Cx purchased unit few months ago but just now unwrapped unit. Unit had red heart drawn around dent in door when unwrapped. Calling wpl partner team. Rep....lanie Sr#7730137964Rep said she would advise him to give cx service a call. Because she wants to help him out as much as possible but with being over 30 days theres a warranty cosmetic issue. Calling cx to advise and let them know and to collect scall. Called cx and customer started getting upset and cussing at me. Saying he wasnt paying scall. I asked cx to hold on and explained we are not wpl. But wpl did say they were as in cx responsibility for scall. Cx wont pay scall because they were told to order early even though they were not ready and forced to put appliances in storage. Calling office to notify. Per wpl cx owes service call. Called of
scott f.
REFRIGERATOR KENMORE 79571032010 "Removed freezer door removed evap cover no frost pattern..leak in system....is going to rep,ace refrigerator..."
ron@atoz1.com
DISHWASHER WHIRLPOOL WDF320PADS "Run diagnostic, came up with 7-1, water heating problem. Reset error and started heating. Ordering control unit and thermostat. ; ordrng 1 W10804118 (Control elec) and 1 WP661566 (Thermostat)"
ron@atoz1.com
ICEMAKER KITCHENAID KUIX335HPS00 "Check over, getting power, getting water everything seems to be working, evaporator fan working, compressor very hot to touch. Getting 28.2 amps. Needs compressor and evaporator. ; ordrng 1 WPW10605286 (Compressor) and 1 WPW10200037 (Dryer) and 1 WPW10218037 (Evaporator)"
Joel L.
DRYER MAYTAG MED6630HW0 Part not sent out with me in time for repair rescheduling for when part comes in; schdld next appmnt for 3/9 TUE !
Charles S.
WASHER MAYTAG MVW7232HW0 W11394572 latchInstalled part listed and all ckd ok. Operation is as designed. Power good no leaks.
ron@atoz1.com
OVEN WHIRLPOOL WFG550S0HZ1 "Right hinge bent along with other support parts that go along with it, ordering new hinge support bracket an inner door liner; ordrng 1 WP9761344 (Inner door liner) and 1 WPW10299224 (Hinge rt) and 1 W11379944 (Bracket support)"
Charles S.
REFRIGERATOR KITCHENAID KBFO42FTX00 "Door came busted. Took pics. Also installed new ui and unit just pulsates and never fires up. Called management and sealed system tech. Calling wpl techline.Rep...AndrewExplained all issues. Replace control using this part number W10802701 control also make sure to replace condenser fan as well. W10181323 Sr# 7730118365Additional parts needed listed above and cost cx pd via cc all parts pd,for only labor due upon repair. . Lw10258747Door, rail, and control box already pd for. All parts paid for. Again just labor due upon repair.; ordrng 1 Lw10258747 (dor-fip ss) and 1 W10181323 (motor,fan) and 1 W10802701 (cntrl-elec)"
ron@atoz1.com
DRYER MAYTAG MGD3500FW0 Dryer will not turn on first installed new IU board which took care of the problem dryer turns on now and heats up dryer working properly at this time job complete
shawn m.
REFRIGERATOR WHIRLPOOL WSR57R18DM02 When I tap the system I seen that I had plenty of refrigerant in the system remove filter drier removed old compressor installed new compressor and filter drier pulled a vacuum on the system it held put in 4.8 oz of refrigerant plug fridge back in everything checks fine at this time
ron@atoz1.com
LAUNDRY MAYTAG MVWB835DW4 "Left hinge LED broken at left Pivot Point ordering new lid, customer wants verification that he is under warranty he does not have a copy of his warranty, what's someone from our office to call him and if it doesn't answer the phone please leave a message on his voicemail ordering new lid.; ordrng 1 W11259006 (Lid)"
scott f.
REFRIGERATOR JENN-AIR JFX2897DRM02 Replaced led power board..still flicker..; ordrng 1 WPW10736627 (UI) and 1 W10830278 (Power supply)
Charles S.
OVEN WHIRLPOOL KEHC309JSS05 Installed all parts and fixed screw on hinge. Wp4451009springs (2) Cx pd remaining balance Via cc; used 2 Wp4451009 (SPRING ) from stock
scott f.
RANGE WHIRLPOOL WFG320M0BB2 Said they canceled call ..water main break flooded house ..all appliances destroyed....
Charles S.
MICROWAVE WHIRLPOOL WMH73L20AS-0 Wpw10476504 microcomputer board W10476901 therm .Power to unit is good. But unit not working at all. Board relay blown and cavity fuse. Unit out of warranty and all COD. Needs parts listed for repair. Cx not sure if wanting to repair. Will call back if closes too. Cx paid scall via cc
Charles S.
ALPHA - CLYDE WHIRLPOOL WFW95HEDW0 Wpw10443885 latch W11032117 control Power good old but unit ccu needs replaced and latch. Latch stuck shut and control will not operate. Giving cx quote for repair.Cx has descended to not repair. Cx paid scall
Charles S.
REFRIGERATOR WHIRLPOOL M1TXEGMYS01 4317943 ice makerW10853404 door Wp2189009 plug Installed all parts listed. Operation is as designed. Unit functions as should. No leaks. All ckd ok.
Mark B.
WASHER WHIRLPOOL WTW7120HW0 "Complaint of unit not spinning out heavy loads, F0E9 error code showing on display. Checked stored error codes, found F0E5 and F0E9, ran diagnostic cycle, fill is normal, drain is normal, lid lock is is normal, agitate is normal, spin is noisy at the start. Checked under unit, found gearcase has lost some oil, checked washplate, washplate came loose easily, gearcase needs replaced, ordering to repair.; ordrng 1 W11423759 (GEARCASE)"
scott f.
ICEMAKER WHIRLPOOL WRT311FZDW01 "New part stil not correct..called techline got part number WP2196157 ..; ordrng 1 WP2196157 (Fil, tube)"
Charles S.
DISHWASHER KITCHENAID KDTE234GPS0 No part was sent for repair. Called explained to cx. Rescheduling call. ; schdld next appmnt for 3/11 THU !
Charles S.
REFRIGERATOR WHIRLPOOL KRFC704FPS03 "Power good old and no leaks but unit randomly takes 15 sec to dispense water and usually in the morning, needs regulator to lower pressure for refrigerator,. Service pointer W11394954A W10786952 regulator; ordrng 1 W10786952 (valve)"
ron@atoz1.com
DRYER MAYTAG MGD6200KW "Complaint- dryer won't heat. GAS dryer, check control board and panel for loose connection, checked thermistor, thermal fuse, cutoff and igniter, all checked good. Igniter turns on when running a cycle. Everything is working properly except I could not check for heat because Lowe's does not have a gas test station. Job complete."
ron@atoz1.com
ICEMAKER WHIRLPOOL n/a "New phone numbers 1st # 513-213-2989 or 2nd #513-330-1795Not producing ice, ordering new ice maker #W10884390, and valve # WPW10498976 refrigerator and freezer working properly. ; ordrng 1 W10884390 (Ice maker) and 1 WPW10498976 (Valve)"
Joel L.
WASHER WHIRLPOOL WFW5620HW2 Unit needs tub assembly and main electronic control per previous diagnosis. Scheduling for soonest availability; ordrng 1 W11287253 (BARRINGS ) and 1 W11322903 (cntrl-elec)
Joel L.
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Installed DAMPNER assembly and tested airflow from unit, unit is testing normal (from what is can see at this time) cus once again to observe. Adjusted temps aswell from freeze."
Charles S.
OVEN WHIRLPOOL KEHC309JSS05 "Wp4451009 springWp8303556 frameInstaleld,parts. Screw missing for frame to hinge hook .need to come back Friday to install screw to finish job. Cx will pay for remaining balance upon repair on Friday. ; schdld next appmnt for 2/26 FRI !"
Charles S.
MICRO/OVEN GE PT7800SH5SS Returning parts. Additional part needed thats no longer availible through manufacturer. Spoke with TS and documented.
ron@atoz1.com
REFRIGERATOR WHIRLPOOL WRT112CZJZ00 "Freezer not getting cold enough, checked evaporator and fan,fan works but not turning on. Unplug and plug in fan will work for 10-15 seconds then turn off, same with light.Ordering new panel UI.; ordrng 1 W11446726 (Panel UI)"
scott f.
RANGE WHIRLPOOL WEG730H0DS0 Went thru diagnostic found Hall censor on fan motor bad..needs fan replaced..; ordrng 1 W11107275 (Fan)
ron@atoz1.com
LAUNDRY WHIRLPOOL MVWB765FW3 "Inlet valve stopped working, no water coming in to unit, installed new valve and tested ok.check notes for concession # MV5GFV5APL1. for warranty. Washer working properly at this time, job complete"
scott f.
DISHWASHER AMANA ADB1500ADS4 F4E3 wash motor..checked all connections..needs sump and motor...; ordrng 1 W11085683 (Sump and motor)
scott f.
RESIDENTIAL REFR WHIRLPOOL WRB322DMBM00 Evap completely frozen over..had to deice..defrost heater good...
scott f.
LAUNDRY WHIRLPOOL MGD7230 Went thru energy saving setting ..good air flow ..heating and blowing properly...
Mark B.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Complaint of light in fridge compartment not entirely lighting up, filter housing not securing very well, and door handle loose, confirmed complaints, checked filter cover, found cover clip is loose, secured cover with small piece of tape. Tightened freezer door handle down. Checked light module, found one led is going bad, module would need replaced, quoted part: W11043011. Customer is going through with repair.; ordrng 1 W11043011 (LED MODULE)"
scott f.
DRYER AMANA NED4655EW1 Belt broken used dryer repair kit..tested working properly at this time...; used 1 4392065 (Repair -dyr) from stock
Charles S.
BELLA KITCHENAID KRFC704FPS01 Rear valve is working fine. No water to front dispenser. Every other time getting a drip out. Just installed regulator on back. Believe interior valve is bad. Need for repair. W11194380 valveReturn Tuesday. For repair. ; ordrng 1 W11194380 (valve)
Joel L.
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 "Ring harness at bottom of freezer door has multiple broken wires not allowing unit to function properly. Will need to have door replaced for repair. After replacement operation should go back to normal; ordrng 1 LW11089011 (dor-fip FREEZER ), dspstn on spec-tagged invntry: 1 W10873791 ICEMAKER"
ron@atoz1.com
XXL FRENCH DOOR KITCHENAID KFIS29PBMS00 "Still not making ice after installing new ice maker cold whirlpool talk to Chris at tech line Sr number 7730055076. All test passed for ice maker, Whirlpool says it must be temperature of the refrigerator and freezer refrigerator top shelf 41 degrees set 4:37, freezer what set for 0 set 2 - 3 temperature in freezer 12 degrees Fahrenheit talk to my supervisor he suggested a sealed system Tech come out and take a look setting up a new service call for sale system Tech. Needs ASAP; schdld next appmnt for 2/23 TUE !"
Charles S.
DRYER WHIRLPOOL WED4815EW1 "Door hinge was offline. Adjusted door and checked unit over. Leveled feet and tested unit. Power good and heats fine. All ckd,ok."
ron@atoz1.com
WASHER WHIRLPOOL WFW5620HW0 "Inspect washer, getting power, ui working all settings, this is a stacked unit, maintenance guy said he would help getting dryer off top of washer when we return, ordering control board. Authorization for service from whirlpool. ; schdld next appmnt for 3/19 FRI !"
ron@atoz1.com
WASHER MAYTAG MHW5630HW2 "Machine acts like it has no power control panel will not turn on no Cycles working we are getting power from the outlet, control panel getting .3 point volts. Customer said they heard a pop noise and when they checked the washer it was stopped and would not turn on. Ordering control board and control panel. ; ordrng 1 W11322903 (Control panel) and 1 W11322901 (ACU)"
Charles S.
DRYER WHIRLPOOL WED5620HW1 Partner team DarleneAdjustment per partner team. Rep stated under warranty still but here is adjustment either way. 7729958452 sr#WV2OS00NPL1Unit making loud noise. Replaced dryer repIr kit and cleaned out lint housing. All function as suppose too and all ckd ok. Operation is as designed. 4392067 kit repair ; used 1 4392067 (DRYER MAINT KIT) from stock
ron@atoz1.com
MICROWAVE IKEA IBMS1455WS0 "Power button snap ring broken, exchange light snap ring for power snap ring to get him working until his parts come in. Ordering 4 button snap rings. ; ordrng 4 W11116990 (Snap ring button)s"
scott f.
REFRIGERATOR WHIRLPOOL WSR57R18DM02 Ran diagnostic..No frost pattern on evap ..leak in system...; ordrng 1 W11125124 (Compressor)
Charles S.
REFRIGERATOR KITCHENAID KBBL206EPA01 KV2L700FPL1W10908166 module. Power good and unit functions as designed. Two lights were out in fridge section. Replaced module and all ckd ok. Lights good and all ckd ok. Operation is as designed. ; used 1 W10908166 (MODULE) from stock
Charles S.
FREEZER WHIRLPOOL WRX735SDHV02 "W11104489 door Installed door and Installed parts listed. Power good,and no leaks. Operation is as designed. All ckd ok."
ron@atoz1.com
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Left door gasket splitting, install and mold new left door gasket checked ok,unit working properly at this time, job complete ."
Mark B.
ICEMAKER KITCHENAID KSRB22FKSS02 "Complaint of loud noise and burning smell from underneath, checked temps in fridge, fresh food side at about 50 degrees, freezer side at about 20 degrees. Checked compressor, found compressor scalding to the touch, burning smell coming from compressor. Advised unit would need new compressor to repair, may have other sealed system issue, replacing compressor may not completely repair unit. Quoted part: W10309990. Customer to replace unit."
scott f.
REFRIGERATOR JENN-AIR JFX2897DRM02 Checked door switches ..all leds on ..lights strobeing..needs led cntrl elec...; ordrng 1 W10830288 (Supply led power)
scott f.
REFRIGERATOR WHIRLPOOL WRX735SDHV02 Said they canceled call...; dspstn on spec-tagged invntry: 1 W11043013 VALVE
Mark B.
OVEN KITCHENAID KOSE500ESS02 "Replaced blower fan, thermistor, main control board and control panel, found thermal fuse in front is blown, needs replaced, oven will not power on until fuse is replaced, ordering to repair.; ordrng 1 W11204568 (FUSE)"
scott f.
REFRIGERATOR WHIRLPOOL KRMF706EBS01 7730076447 SR# called tech went thru diagnostic..needs ice box fan...; ordrng 1 W10846539 (Ice box fan)
Joel L.
KITCHEN WHIRLPOOL WDT750SAKZ0 "Ran unit through diagnostics. Confirmed unit is filling, washing, draining and heating element is functioning properly. Drain hose is installed correctly. No errors on unit. Customer is using correct detergent. Recommended customer to use a fresh cleaning tablets periodically for proper performance and functional unit all other tests and checks are good. Customer to observe; used 1 W10282479 (AFFRESH) from stock"
Charles S.
MICROWAVE WHIRLPOOL WOC75EC0HS00 "Cx complaint is ,light flashing on control is bright at night and lighting up room. Found trim was not above ui console as suppose to be. Was allowing gap to allow light from control to escape. Adjusted control ui panel and all ck ok. Power good and unit functions as designed."
scott f.
DISHWASHER IKEA IDT830SAGS0 Replaced sump and motor and soap dispenser..working properly at this time....
ron@atoz1.com
OVEN WHIRLPOOL WFG505M0BS Install correct oven door after installing the wrong one so we ordered the correct one and installed and cleaned up more broken glass unit working properly at this time in job completed
scott f.
WASHER WHIRLPOOL WTW7000DW3 F5E3 lid lock error ..lid lock broken needs replaced...; ordrng 1 W10810403 (Lid lock)
shawn m.
XXL FRENCH DOOR KITCHENAID KFIS29PBMS00 When I check temperatures my freezer temperature was at -3 the temperature coming out of the ice maker was 6 degrees the temperature in the ice bucket was 10 still had the E5 error code pulled out refrigerator unplugged let it sit for 5 minutes plug back in my area code was gone customers going to keep an eye on ice maker for the next couple of days and call if it does not produce ice at that time it would need a user interface
ron@atoz1.com
WASHER WHIRLPOOL MVWB765FW3 "Washer getting two error codes f8 e 1 and F 0 E3. Found hot water to be turned off which could cause f8 E1, ran rapid wash with no problems after turning hot water on. Customer said she has been running it with hot water turned off since they bought the machine and never had this problem told her to at least try it and if it doesn't work we will be glad to come back out."
scott f.
WASHER MAYTAG MVWC465HW2 Test ran and drained..pulled washer out and checked underneath..no leaks found or detected..working properly at this time...
scott f.
LAUNDRY MAYTAG MVWB765FW2 "Had to break agitator off to get bolt to break, loose...needs an agitator...; ordrng 1 W11161960 (Agitate)"
scott f.
ICEMAKER WHIRLPOOL WRS970CIDH Ice bin auger broken needs new ice bin...; ordrng 1 W10774957 (Ice bin)
Charles S.
REFRIGERATOR KITCHENAID KRFC604FSS02 "Partner team rep.....Emily....Searching for authorization for repair. KV1GH00AP1SR# 7730045565Wpl covering parts onlyUnit power good. Unit building to much frost on fridge evaporator. Compressor test fine and freezer compartment good. Temp in fridge hovering around 49 and spoiling food, Unit needs following parts for repair. W11450890 controlW11395635 cover assy kitW11291124 defrost heater.Cx pd scall via check ; ordrng 1 W11291124 (heater) and 1 W11395635 (COVER KIT) and 1 W11450890 (CONTROL)"
Charles S.
MICROWAVE IKEA IMBS104GSS02 W11160285 uiW11160286 ui controlW11196485 comtrolPower good but unit lights flickering and ui not responding for several settings. Ordering parts for repair. Unit fully covered under 5 year warranty. ; ordrng 1 W11160285 (panl-cntrl) and 1 W11160286 (cntrl-elec) and 1 W11196485 (cntrl-elec)
ron@atoz1.com
OVEN KITCHENAID KOSE500ESS "Oven door accidentally hit bye some sort of Power Equipment, rebuild oven door and reinstall on oven unit working properly at this time job complete"
scott f.
FREEZER WHIRLPOOL WZC5415DW01 Adjusted setting temp alarm..working properly at this time..
Joel L.
DRYER WHIRLPOOL MEDX655DW1 "Door difficult to shut and open, adjusted door strike and catch assembly, after repair. All checks are good. Unit is heating well, and getting good airflow. Cus to observe."
ron@atoz1.com
DRYER AMANA NED4655EW1 "Take back,top and front panel off to check blower fan no problem, checked motor and belt no problem, remove idler pully to check and is ok. Reseat pully assembly correctly and noise went away. Unit working properly at this time, job completed. MI"
darryal@atoz1.com
30' FDBM WHIRLPOOL WRF560SEHZ00 Installed part listed on order tested unit works good no more issues at this time ; dspstn on spec-tagged invntry: 1 WPW10384183 THERMISTOR
Mark B.
DISHWASHER MAYTAG MDB8959SBS0 "Complaint of unit dripping from front left after cycles, checked unit over, ran quick test cycle, unit filled normally, pump and motor came on strong, diverted back and forth normally, drained normally, could not recreate leak from testing. Found unit does not have any mounting screws in sides or top, advised over time, without proper mounting, unit can settle further down on its feet and lean forward slightly, causing small leak issues from front of unit. Also advised of proper loading recommendations. Found kick panel is covered by a wooden panel, unable to remove panel at this time, unable to see underneath unit properly, or adjust feet. advised service call is good for 90 days, if they have panel removed we can come back and double check underneath, but I do not see any indication of direct leaks at this time."
Mark B.
WASHER MAYTAG MVW6230HW0 "Compact of unit not going into rinse cycle, not spinning clothes out completely. Checked for error codes, found F7E7, ran diagnostic cycle, fill normal, drain normal, agitate and spin are a little noisy, checked underneath, checked under cam, found gearcase lost some oil, needs replaced, ordering to repair.; ordrng 1 W11423758 (GEARCASE)"
darryal@atoz1.com
WASHER WHIRLPOOL CET9100GQ0 "Waiting for the customer to let me in, not sure who I'm looking for, reset the unit to be free per the customer first the residents, the unit lost power or someone unplugged it and the unit reverted back to factory settings, tech watched unit for a wash and dry cycle, the detergent door is missing order detergent door, parts a covered labor isn't.; schdld next appmnt for 3/12 FRI AM"
Mark B.
"M/W OTR, PURCHA" WHIRLPOOL WMH31017HZ4 "Complaint of unit not turning over range light off. Confirmed complaint, checked incoming power source, power is at correct voltage, polarity is correct. Reset control, same issue, unit needs new control board, ordering to repair.; ordrng 1 W10892389 (CONTROL)"
scott f.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Went thru diagnostic compressor would not come on..very hot to touch..pulled evap cover no frost or cold at all...; ordrng 1 WPW10507886 (Compressor)
scott f.
DRYER MAYTAG MEDX655DW1 Test ran ..drum damaged needs replaced..and timer is shorted out needs replaced also...; ordrng 1 WPW10642928 (Timer) and 1 W10899578 (Drum)
Charles S.
MICRO/OVEN GE PT7800SH5SS "Power good and turntable is good. Unit just wont heat. Unit need diode and capacitorWB27X10037 DIODE WB27X11033 CAPACITOR Cx would like to repair.Cx,paid scall via cc; ordrng 1 WB27X10037 (diode-cable assy) and 1 WB27X11033 (capacitor)"
darryal@atoz1.com
DISHWASHER WHIRLPOOL WDF520PADM7 The seal is leaking around the circulation pump housing order part due to current condition of unit leaking.; ordrng 1 W10837401 (SUMP & MOTOR ASSY)
Charles S.
DRYER WHIRLPOOL WED9290FW0 F9E1 float stuck F4E3 air flow restrictionF2E1 stuck button on ui. W10919220 ui W11110114 sensor W11038309 control. Power good and no leaks. Cleared error codes and reset. Tested and F9E1 reappeared. Calling techline Rep...no answerCx wants to repair .; ordrng 1 W10919220 (panel-cntl) and 1 W11038309 (cntrl-elec) and 1 W11110114 (harns-wire)
Charles S.
WASHER AMANA NTW4516FW3 Power good and no leaks. Found washer with only one hook up to valve. Testing in diagnostics. Test cycle. Unit was also in level. Leveled unit. And nut on pulley was loose. Tightened nut and all ckd ok. Operation is as designed.
Charles S.
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Fixed door handle and trim on shelf. Power good and no leaks. All ckd ok. Operation is as designed. Cx happy.
Charles S.
DISHWASHER KITCHENAID KDFE104HPS Power good. Unit missing electrical plate. Installed plate cover w10847918All ckd ok. Also adjusted seal and locked pump in correctly. Pump wasnt locked into assy right. All ckd ok. ; used 1 W10847918 (COVER) from stock
Charles S.
DRYER WHIRLPOOL WED9290FW0 Found trim to lint trap loose. Took front off and fixed trim. Power good and heats good. All ckd ok.
Charles S.
WASHER WHIRLPOOL WFW7590FW Out of warranty.Power good and no leaks. Pump making noise. Removed back panel. Cleaned out drain pump and all ckd ok. Operation is as designed.
scott f.
WASHER WHIRLPOOL WFC8090GX0 Found bellow not attached to tub ..tub clamp missing ...could not find clamp in side cabinet...; ordrng 1 W11261185 (Clamp) and 1 W11260748 (Covers)
scott f.
WASHER WHIRLPOOL WFW5620HW0 Replaced cntrl elec..needs lower wire harness connector broken...; ordrng 1 W10919942 (Lower wire harness)
ron@atoz1.com
DISHWASHER WHIRLPOOL KDTM354DSS5 "Install main board install OWI sensor and install control panel reassemble dishwasher and test, tested okay, unit working properly at this time job complete"
ron@atoz1.com
WASHER MAYTAG MVW7232HW0 "Ran test diagnostic cycles with no problems, ran quick wash with no problems, using correct detergent, checked drain pump, removed hose from pump to check blades, everything looked good, washer working properly at this time, job complete."
ron@atoz1.com
WASHER MAYTAG MVWB765FW0 "Check washer, customer using to much detergent leaving residue on clothes, explained 2 tablespoons of HE detergent is recommended, washer working properly at this time, job complete."
ron@atoz1.com
DRYER MAYTAG MEDB765FW0 "Sometimes dryer turns off when cycle is done and sometimes not. Dryer would not malfunction for me. Dryer working properly at this time, job complete."
Charles S.
REFRIG WHIRLPOOL ED2KHAXVQ01 "Ice was stuck in chute. Ice is fine just got stuck in chute. Showed cx how to clear and ckd operation. All,ckd,ok. Should get paid for this. Not a repeat call.m"
Charles S.
DRYER WHIRLPOOL WGD4950HW0 W10899578 drumPower good and installed drum. Checked operation and all ckd ok. Unit functions and operates as designed.
darryal@atoz1.com
DISHWASHER WHIRLPOOL WDF520PADM7 "Unit powers on but will not activate has 120v to unit lights come on unit wont start, order ui front buttons, sump assy, tech believes unit power to unit was hooked up incorrectly thats what has fried all the components in the unit.; ordrng 1 W11025157 (PUMP & MOTOR) and 1 WPW10733627 (CONSOLE SS)"
darryal@atoz1.com
"M/W OTR, PURCHA" IKEA IMH205FS0 The innocent kit will be needed due to the current condition of unit change interlocks if cleaning around them doesn't fix issue per SB#W11245251; ordrng 1 W11244494 (Interlock kit)
scott f.
WASHER WHIRLPOOL WFW5620HW0 Replaced cntrl elec..working properly at this time..
ron@atoz1.com
DRYER WHIRLPOOL WED4815EW "Checked dryer with note that said doesn't work, checked timer, heat tumbling all checked good, unit working properly at this time job complete."