Local Reviews
for Cincinnati, OH
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Charles - Cincinnati, OH
repairman came the first time an said he needed to order the part( it was a drain hose) which surprised me that he did not have. when I asked him if he could take his small vacuum an suck it out he said yes, I can do it. the next appointment wasn't for 2 weeks. his reason for takeing my suggestion was that he did not get home till 8pm the night before and had 4 more customers that day. if I have too get it repaired again it will be someone else. forgot he also forgot to turn the water back on.
Response from A to Z Appliance Service:
Sorry we did not deliver 5 star service for you. We strive to be a company that can deliver a great service experience to every customer. I appreciate you leaving this review so that we can use it for training and get closer to delivering 5 star service to every customer. Thanks
Great Survice
Jennifer - Cincinnati, OH
Jeremy went about his business quietly and efficiently
Response from A to Z Appliance Service:
Thank you for this review. We like to get the job done with minimal interference for our customers.
Slight frustration
Jon - Cincinnati, OH
This service trip was good and quick. First 2 were long and didn't solve problem. Was without dishwasher for a month.
Outstanding this technician demonstrated performance.
Gregory - Cincinnati, OH
The technician was on time and provided knowledgeable service I think he should be promoted to management position because he is a credit to your organization.
Response from A to Z Appliance Service:
Thank you very much. He is an asset to our company.
Great experience and explanations
Dennis - Cincinnati, OH
From this service experience, I learned about my choices to move forward from getting my unit fixed to buying new. Victor also patiently explained why the unit had stopped working and the detailed diagnosis.
Response from A to Z Appliance Service:
Thank you for this review. Our staff and techs enjoy these types of reviews.
Charles delivers great service!
Bobby - Cincinnati, OH
Unfortunately we are beyond EXTREMELY DISSATISFIED with our KitchenAid refrigerator. However, despite the frustrations of our refrigerator constantly breaking down, we are VERY PLEASED with Charles’ service. He is thorough, knowledgeable, and communicates the problems, plans for repair, and timelines well. I have no doubt that he is doing his very best to repair our frig, and that he is highly committed to fixing it in a timely manner. He has even gone to bat for us with KitchenAid, speaking with a rep there to explain the constant trouble we’ve had and advocating for a solution. I do wish that A to Z could do a little better job of notifying us about WHEN a service tech is arriving.
Response from A to Z Appliance Service:
Thank you for this review. Thank you for being specific in your description of your likes and dislikes. We will work on improving our communications with our customers.
mary
Mary - Cincinnati, OH
Pleased with service.jerry was on time, knew what he doing and nice.
Response from A to Z Appliance Service:
Thank you very much for this review. We appreciate it.
Chuck
Chuck - Cincinnati, OH
Very professional
Response from A to Z Appliance Service:
Thank you
great!
David - Cincinnati, OH
We were not so happy that a nearly new dishwasher had failed, but the service we received was friendly, capable and efficient. Cannot comment on price, as the appliance was still under warranty.
Response from A to Z Appliance Service:
Thank you very much for this review
Great service expertise
Dino - Cincinnati, OH
Arthur serviced our refrigerator expeditiously and skillfully. He was also courteous and friendly. I appreciate that A-Z sends an email the day before and the morning of service to indicate the order of service appointments for the window of time the service technician will arrive.
Response from A to Z Appliance Service:
Thank you very much for this review. We really appreciate it. Our goal is to make the service experience as pleasant as possible for our customers
Great service & technician ver
Eliane - Cincinnati, OH
Very experienced victor has a great way of explaining the problem. He is very polite & does a great job.
Response from A to Z Appliance Service:
Thank you for this review.
prompt service , great time frame given
Christine - Cincinnati, OH
technician very professional in appearance and demeanor and exhibited thorough knowledge of the appliance, definitely would use the service again, but since I purchased a brand with few repairs, I may not have to
Response from A to Z Appliance Service:
Thank you very much for this review
nice guy
Steve - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you
JennAir Range
Janet - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you
Great service
Vugust - Cincinnati, OH
Answered questions about freezer
Response from A to Z Appliance Service:
Thank you for this review.
great service
Tracy - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for the review. We appreciate it
Refrigerator gasket
Andrew - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you very much for this review
Mrs.
Anita - Cincinnati, OH
Great 😃😎the price and service. the serviceman was too cool ,it all was great and awesome. the price was too high it was attainab
Response from A to Z Appliance Service:
Thank you very much for this review. We appreciate it.
Charged me for no service
A - Cincinnati, OH
Response from A to Z Appliance Service:
When our tech arrived to your house, he found that there was no power getting to your dishwasher by opening up the panel to your unit and checking the connections. Our tech checked to make sure that the breaker was in the correct position. Once he determined it was in the correct position, he determined it was an electrical issue and not an issue with the dishwasher. If the unit still does not work after you have the electrical fixed, we will NOT charge another service call to come out.
Great service!
Leon - Cincinnati, OH
Knowledgeable, fast and friendly
Response from A to Z Appliance Service:
Thank you
Professional
Andrew - Cincinnati, OH
No issues at all
Super Knowledgeable and Professional
Tracy - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for the review
Great service!
Claudine - Cincinnati, OH
Very Punctual! Solved problem quickly. Thanks for the great service! Thanks Anthony!
Response from A to Z Appliance Service:
Thank you for the review
Service
TURNER - Cincinnati, OH
Service technician Jeremy was very professional. Knowledgeable and proficient. Customer service skills was exceptional as well.
Response from A to Z Appliance Service:
Thank you very much for this review. We appreciate it.
timely, efficient, knowledgeable
ELSBROCK - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for this review
good
CARR - Cincinnati, OH
Gary found a code and hopefully it has fixed the problem. Very nice man.
Response from A to Z Appliance Service:
Thank you for this review
Friendly, timely, and efficient
Nicole - Cincinnati, OH
The technician was right on time for my window and called in advance so that I knew he was on his way. He was friendly, knowledgable and even though my machine was beyond repair, he offered a good expert opinion.
Response from A to Z Appliance Service:
Thank you very much for this review. Glad our tech was able to help even though the unit was not repairable.
Ms.
MULLANNEY - Cincinnati, OH
Great service
Response from A to Z Appliance Service:
Thank you for this review
Great service!
Mary Pat - Cincinnati, OH
The technician was prompt, courteous & very professional! Jeremy explained what was needed to get my washer up & running! Top-notch service!
Response from A to Z Appliance Service:
Thank you for this review.
Repair
Barry - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for the review
good
Barbara - Cincinnati, OH
He was on time both times
Response from A to Z Appliance Service:
Thank you for this review
Bob
RINK - Cincinnati, OH
Service man was on time, friendly and did a great job.
Response from A to Z Appliance Service:
Thank you for the review. We appreciate it.
Excellent technician! Good service company!
Ray - Cincinnati, OH
Our refrigerator hadn't been working right because of faulty installation at the time of purchase. Arthur the A to Z tech diagnosed problem and we believe fixed it.
Response from A to Z Appliance Service:
Thank you for taking the time to leave this review
Great Technian and Overall Responce
SPARKS - Cincinnati, OH
Very knowledgeable tech. Gave good advice on routine maintenance to prevent further leak.
Response from A to Z Appliance Service:
Thank you very much for the review. We appreciate it.
Great Technician
BROYLES - Cincinnati, OH
Victor has a great customer service personality. He was prompt, courteous, friendly and knowledgeable. He took care not to make a mess or leave a mess. He represents the company well with his high standards.
Response from A to Z Appliance Service:
Thank you for the review.
great service
HIRST - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you
Thorough evaluation and excellent service.
HARMONY - Cincinnati, OH
Prompt response to call for washing machine service by an experienced, knowledgeable technician. Didn't make a mess either.
Response from A to Z Appliance Service:
Thank you very much for the review. We appreciate it
Great service, quick, fixed within the warrantee period.
taylor - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you very much for the review.
DJ
EMMERSON - Cincinnati, OH
David was very helpful, professional and polite.
Response from A to Z Appliance Service:
Thank you for the review.
Homeowner
MCCoy - Cincinnati, OH
Had to take the day off work to be there for the service person’
Response from A to Z Appliance Service:
Thank you for the review. Sorry you had to take the whole day off work. We have recently put items in place so that customers can have a better idea as to when our tech might arrive. Also, our techs do call ahead and some customers have requested a 30 minute call ahead that we try to accommodate to help customers out.
Goldyn
HOWARD - Cincinnati, OH
Response from A to Z Appliance Service:
thank you
Great Service
Robert - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you very much for the review
Jake Schulze
Donna - Cincinnati, OH
I'm glad I got this because I wanted to say that Jake did a great job repairing my fridge. He was nice, on time, quick and very professional. For my particular situation, nobody could figure out what was wrong with my ice maker), he got it fixed and replaced. I'm very happy that I had him as my service technician.
Response from A to Z Appliance Service:
Thank you and we appreciate you taking the time to leave this review.
Rebecca
SISSON - Cincinnati, OH
Great service. He was polite and competent even though my husband was trying to Tell him what to do.
Response from A to Z Appliance Service:
Thank you for your review.
Appliance Service Call - Great experience
Andrew - Cincinnati, OH
Very Professional tech. On time, kept us informed of arrival, did a great job of analyzing a difficult problem.
Response from A to Z Appliance Service:
Thank you for this review
Great Service
BEARD - Cincinnati, OH
David is a Great Service technician.
Response from A to Z Appliance Service:
Thank you for the review.
Jim
APPLEGATE - Cincinnati, OH
Charles was able to repair my frige problem right away it was leaking water it didn’t take him long to find the problem
Response from A to Z Appliance Service:
Thank you for taking the time to leave a review.
Great service!
TIMMONS - Cincinnati, OH
Excellent! Fast, courteous and efficient!
Response from A to Z Appliance Service:
Thank you for your review.
Karen
GATES - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you
Terrence
DIEFENBACHER - Cincinnati, OH
The customer rep was excellent. Getting working parts was a challenge for him. Took him four trips!
Response from A to Z Appliance Service:
Thanks for the review and sorry it took so many trips to get a working part.
Terrific service - communication was great
GYGI - Cincinnati, OH
We had a great technician and appreciated the quick and honest resolution to our issue.
Response from A to Z Appliance Service:
thank you for the review. We really appreciate it.
Very Satisfied
SCHNEIDER - Cincinnati, OH
This is the second time I’ve used this company (2 different appliances) and I’ve been well pleased both times. The technician, Dave arrived on time and was completely professional. The work was completed in short order and my appliances are working as they should.
Response from A to Z Appliance Service:
Thank you
Good Service Experience
GOSSMAN - Cincinnati, OH
Charles was timely in arrival and diagnosing my issue with a 5 yr old dishwasher. Unfortunately, we went with replacement so I can’t speak to an actual repair. Very nice guy and informative.
Response from A to Z Appliance Service:
Thank you for the review
Great Service!
Abby - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you
Great service
NELSON - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for the review
Great Service
SIENKIEWICZ - Cincinnati, OH
Technician was knowledgeable and friendly. He serviced my appliance and informed me what the problem was and how it was fixed.
Response from A to Z Appliance Service:
Thank you for the review
Gina
DUTRO - Cincinnati, OH
Great service — very professional
Response from A to Z Appliance Service:
Thank you for the review
Refrigerator repair
Gary - Cincinnati, OH
Service Tech was knowledgeable, courteous and helpful in explaining what the problem was.
Response from A to Z Appliance Service:
Thank you very much for taking the time to leave a review.
Thanks, Charles, for your persistence
TOMB - Cincinnati, OH
Charles tried to do a simple fix of my ice maker. When that didn't work, he arranged for replacement parts and installed them as soon as they came in. Since the machine was under manufacturer's warranty, I wasn't charged anything. Great service!
Response from A to Z Appliance Service:
Thank you for the review
Unsatisfied
MCCOY - Cincinnati, OH
Service on my dryer started on March 20, 2018 A-to -Z didn't complete the service repair until April 10,2018 Very disappointed with the service!
Response from A to Z Appliance Service:
Thank you for the review. The parts coming in wrong or damaged frustrated us as well. Thankfully most of the time parts come in correct and undamaged, which allows us to complete the job quickly.
Quick and efficient service
FELDMAN - Cincinnati, OH
The service man came early, assessed the problem quickly and was able to fix the problem without new parts, saving me that cost.
Great Service!
MOSES - Cincinnati, OH
Arthur was very knowledgeable about our appliance and very helpful with our questions. He worked quickly and was very conscientious about time. Was always within the time he was scheduled to be at our home.
Response from A to Z Appliance Service:
Thank you for the review. We really appreciate it.
Quick to fix
SUEDKAMP - Cincinnati, OH
Came as promised
Response from A to Z Appliance Service:
Thank you for the review
Covered part
KNAPKE - Cincinnati, OH
A to Z was able to cover an expensive part to fix my washer. I was very grateful for this. It saved me hundreds of dollars.
Response from A to Z Appliance Service:
Thank you very much for the review. We appreciate it and glad we were able to save you money.
Pete
ASHLAND - Cincinnati, OH
I was very pleased with the level of service and the technician himself.
Response from A to Z Appliance Service:
Thank you very much for letting us know.
Tom
NOONAN - Cincinnati, OH
Well qualified technician
Response from A to Z Appliance Service:
Thank you for the review
Charles
JOHNSON - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for the 5 star review
Dishwasher repair and advice.
Grateful customer - Cincinnati, OH
Arthur was a great help. He persuaded us to purchase a new dishwasher. He was upfront and honest. Your don't have that quality in many people these days. He told me what was wrong, gave options and remedied the problem.
Response from A to Z Appliance Service:
Thank you very much for the review
Great service
DORKO - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for the review.
Great service
LAWSON - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you very much. We appreciate the opportunity to earn your business
David Was a Very Good Tech .
MARCUM - Cincinnati, OH
I would like him to service all my Appliance's, A very nice man. Also knows his job and what he is doing.
Response from A to Z Appliance Service:
Thank you very much for the review
ERICA
BROGDEN - Cincinnati, OH
David was great! He was very courteous, efficient and very pleasant to talk with.
Response from A to Z Appliance Service:
Thanks for the review.
Skip
CONDO - Cincinnati, OH
Very professional and prompt
Response from A to Z Appliance Service:
Thank you for the review. We appreciate it
Great, fast work
MARLOWE - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you
Microi
KARBOWSKI - Cincinnati, OH
Gary was wonderful!
Response from A to Z Appliance Service:
Thank you for the review.
Teresa
SAUNDERS - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you
Helen
CORCORAN - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you
Lynne
DELMAR - Cincinnati, OH
Friendly and professional
Response from A to Z Appliance Service:
Thanks you. We appreciate the review
Great Service
Victor Walton - Cincinnati, OH
Victor is the type of employee any company these days is dying to have. He was courteous, knowledgeable and helpful. I am going to insist that he return.
Response from A to Z Appliance Service:
Thank you for the review.
Great Service
TAPHORN - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for the review
Anthony S.
Whirlpool dishwasher WDF310PLAB0 Replaced dispenser, control, and OWI sensor. Ran test cycle. All ok at this time. ; Job Cmpltd
Arthur H.
Jenn-Air bella JFFCC72EFS02 On arrival customer says refrigerator doors are uneven and the delivery People from custom distributors would not do it for her . Just made excuses Why they couldn’t do it . I used Allen wrench and a level to adjust right side Door even with left side door . Used level to level refrigerator up front to back so doors close easy . Customer now happy with all adjustments.Called tech line spoke with Scott to be sure that eft side door was not adjustable.Took one picture of model and serial Customer has authorization number for service today .; Job Cmpltd
Jeremy F.
Whirlpool range JES8850BAS Replaced UI, ran through test, all operations normal, checks ok.; Job Cmpltd
Jeremy F.
Whirlpool dishwasher WDF520PADM7 Found wire harness not installed correctly, reinstalled wire harness, unit is powering on, checked pump, and motor, all operations normal, checks ok.; Job Cmpltd
Jeremy F.
Whirlpool microwave WMH76719CZ2 Replaced door, set clock, clock is working normally, checks ok.; Job Cmpltd
Jeremy F.
Kitchen Aid refrigerator KSBP25INSS00 Replaced ice maker, ice maker is cycling, and calling for water, checks ok.; Cllctd $248.67 CC Ref # 6530, Job Cmpltd
Arthur H.
Whirlpool oven WOS92EC0AB On arrival range still blowing breaker . Range now unhooked from power . Called tech line spoke with David . Traced red wire to the back of range Where I found red wire had come loose from thermostat and welded Itself to the back of unit .see picture. Repaired wire and reassembled everything. Reinstalled range in cabinets and tested bake cycles. All operations are now working properly. ; Job Cmpltd
Arthur H.
Whirlpool refrigerator ED5FHEXNL00 On arrival customer says flapper or ice door will not stay shut . After Inspection the ear that holds flapper door pin in place is broke. See picture. Gave customer Quote for repair of all and she said she would Discuss with landlord . Ice door kit. W10823377 $97.17Repair kit WPL8201756 $111.91 Labor 72.45Customer paid $96.30 by credit card today ; Cllctd $96.30 CC Ref # 0027, Job Cmpltd
Arthur H.
Whirlpool dishwasher WDF520PADM7 On arrival customer says dishwasher still leaking. Installed two new spray arms . Upper and lower. Test ran dishwasher and it Is still leaking . Removed outer door to check the inner door and Found both hinges left and right were bent holding door out from sealing Against inner door . Used pliers to bend hinges back straight and reassembled The door and test ran. No leaks found now. Complaint date was 9/27/18 Unit still under warranty at that time ; Job Cmpltd
Jeremy F.
Kitchen Aid dishwasher KUDE60FXSS3 Replaced tracks, drawer is not sliding out causing door to open, checks ok.; Cllctd $204.19 CC Ref # 3009, Job Cmpltd
Jeremy F.
Kitchen Aid refrigerator KRFC604FSS00 Replaced doors, no rust, or dents, checks ok.; Job Cmpltd
Jeremy F.
Whirlpool freezer WZF34X16DW01 Found evap frozen, defrosted evap, found unit not defrosting, replaced parts, unit is cooling, and going into defrost, checks ok.; Job Cmpltd
Arthur H.
Kitchen Aid dishwasher KDFE104DSS5 Installed new drain hose and cleaned drain hose to the disposer . The drain hose from the dishwasher goes to an air break then a piece of black hose goes from Air break to disposal. This black hose is also clogged and needs replaced Also . This is customers issue . He said he would have it replaced. ; Job Cmpltd
Arthur H.
Kitchen Aid freezer KRFC704FPS On arrival customer said she could not get ice bucket from door . Used steamer To remove ice bucket from door . Cleaned out bucket so auger could dispense Ice . Ran diagnostics test on defrost . Ice fan in freezer making ticking sound From build up . Ran test 91 for forced defrost and tested refrigerator fan and the freezer fan and the ice fan .All fans running quietly. ; Job Cmpltd
Jeremy F.
Whirlpool washer WFW75HEFW0 Replaced switch, ran through test cycle, all operations normal, checks ok.; Job Cmpltd
Anthony S.
Whirlpool refrigerator WRX735SDHZ00 Replaced ice maker damper and blower motor. All ok at this time. Customer to observe. ; Job Cmpltd
Jeremy F.
Maytag washer MVWX655DW1 Checked error codes, found lid latch fault, and stuck key, reset key pad, replaced lid latch, ran through test cycle, all operations normal, checks ok.; used 1 W10838613 (LATCH) from stock, Cllctd $269.39 CC Ref # 8983, Job Cmpltd
Jeremy F.
Jenn-Air oven JJW9630DDS Replaced fan, ran through test, all operations normal, checks ok.; Cllctd $316.08 CC Ref # 9092, Job Cmpltd
Anthony S.
Amana washer NTW4516FW2 Customer complaint of unit not starting cycle. Confirmed complaint, model and serial numbers. Getting 120 VAC at control connector, board not powering up. Removed and reinstalled all electrical connections to main control. Ran test cycle. All ok at this time. Customer to observe. ; Job Cmpltd
Jeremy F.
Whirlpool washer WFW75HEFW0 Checked for error codes, found water level system error, went through test #7, found pressure sensor is faulty, needs new water pressure sensor.; ordrng 1 WPW10448876 (switch-wl), schdld next appmnt for 11/6 TUE
Arthur H.
Amana kitchen ADB1400AGW1 On arrival dishwasher not getting any water . Unplugged water valve removed Front panel and unplugged the brown wire connector. Checked for continuity On water valve wires . Wires are good . Removed supply hose from water valve And tested water supply . Water barely trickled out of hose. Supply hose Is a fail safe hose that has closed not allowing any water thru hose. Customer to replace supply hose . Reassembled everything .; Job Cmpltd
Arthur H.
Kitchen Aid oven KEBC247KBL05 job completed
Arthur H.
Maytag dishwasher MDB8959SFZ4 Pulled dishwasher from cabinet and installed left and right upper rack slidesAll upper rack operations are now working properly again. ; Job Cmpltd
Jeremy F.
Whirlpool range WFC310S0ES1 Found control not coming on, unplugged, and reset unit, control still not coming on,replaced control, ran through test, all operations normal, checks ok.; Job Cmpltd
Jeremy F.
Kitchen Aid freezer KFIS29PBMS02 Replaced brackets, door is opening, and closing, door is sealing, checks ok.; Job Cmpltd
Anthony S.
Whirlpool refrigerator KRFF707ESS01 Partner Team said parts and labor are covered by KitchenAid for repairs. Replaced LED control and thermistor harness. All ok at this time. ; Job Cmpltd
Arthur H.
Kitchen Aid freezer KFIS25XVMS00 Installed new start relay and capacitor. Refrigerator running and cooling With correct parts installed. All operations are good . ; Job Cmpltd
Arthur H.
Jenn-Air range JGRP536WP00 On arrival we have major job with second tech . Dissembled the whole range Sides off top off to get ventilation system out . Replaced fan and reassembled The range . All checks good . Bake is working and not throwing code . Charges were Tier four labor $140.00 Second tech. 50.00 Part. $126 .41 Total was $338.56 on credit card Customer paid service call on first trip ; Cllctd $338.56 CC Ref # 7201, Job Cmpltd
Jeremy F.
Whirlpool microwave JMV8208CS1 Checked door switches, found wires impeding switch from working correctly tied wires out of way, ran through test, all operations normal, checks ok.; used 1 WP8567668 (WIRE TIE) from stock, Job Cmpltd
Arthur H.
Kitchen Aid refrigerator KBRS22KWMS5 On arrival customer says refrigerator not cooling . Freezer evaporator froze up Solid . Used steamer to defrost evaporator. See picture. Installed new Defrost control.Customer paid in full by check $347.38All refrigerator operations are now working properly ; Job Cmpltd
Arthur H.
Whirlpool washer WTW8500DC1 On arrival customer says washer smells . But it is not smelling today . Went to Use and care guide in service matters and let her read what to do for odors In her washer . Explained about the use of afresh and bleach . Ran diagnostics test and retrieved all error codes and went over each one of them with her . Customer paid service call fee by credit card $96.30Took one picture of model and serial ; Cllctd $96.30 CC Ref # 2257, Job Cmpltd
Arthur H.
Whirlpool oven WFG770H0FZ0 Called tech line spoke with Chris . His thoughts were to rotate food 180 degrees Half way thru cooking time . Use the convection fan to distribute the air more Evenly . Went thru all diagnostics testing and all are good . There are no Fault codes in the control. Oven heats correctly both sides of bar are lighting. I find no issues with this oven .Took one picture of model and serial Customer is upset with whirlpool she has three other appliances she is unhappy with. I told her she owes me a service call if I didn’t find anything wrong with Range and she said she wasn’t paying anything that she has a year warranty.I tried to explain the warranty. She will be calling the office.; Job Cmpltd
Daniel L.
Kitchen Aid ice maker KUIS15NRXB0 Diagnosed with Techline that moisture in the system has caused the compressor to not function properly again, Techline advising that compressor and evap and drier need to be replaced again to ensure that unit will operate properly, customer needs to call Wpl for wrnty coverage.Evap-w10218037Compressor-w10164538Drier-4387019; Job Cmpltd
Arthur H.
Kitchen Aid oven KODC304ESS00 On arrival installed new thermostats for top and bottom ovens . Both ovens are working properly on departure. Advised customer to not use both self cleaning cycles at the same time .; Job Cmpltd
Jeremy F.
Whirlpool freezer WRX735SDHZ00 Replaced parts, door is closing, and sealing normally, checks ok.; Job Cmpltd
Jeremy F.
Whirlpool refrigerator WRB322DMBM00 Checked ice maker, found ice maker turned off causing it to freeze up, cleaned out ice maker, and reinstalled, ran through cycle, ice maker is cycling, and calling for water, checks ok.; Cllctd $96.30 CC Ref # 7122, Job Cmpltd
Jeremy F.
Kitchen Aid freezer KBLO36FTX02 Tried to replace seal, and new seal is not the correct size, checked part number on Marc one, and it is the sub number, but is too small, customer is going to see if he can get original part number.; Cllctd $96.30 CC Ref # 6281, Job Cmpltd
Arthur H.
Whirlpool dishwasher WDT730PAHZ0 Installed new drain hose on end of existing hose made a loop as high as top Of dishwasher and secured it to side of cabinet with zip ties and two screws With the permission of customer. Test drain and all operations are working Properly.Took two pictures of loop in drain hose.; Job Cmpltd
Jeremy F.
Whirlpool refrigerator WRX988SIBE00 Found fresh food evap not draining causing water to leak into the shelf compartment, found wire for crisper frozen due to leak causing cover to come off, cleaned out ice in drawer, and defrosted drain, unit is draining normally, and cover is secure, checks ok.; Job Cmpltd
Anthony S.
Whirlpool refrigerator WRT311FZDB00 Replaced doors and name plate. All ok at this time. ; Job Cmpltd
Jeremy F.
Whirlpool refrigerator WRF555DFZ08 Checked incoming water, checked ice maker for operation, found water inlet frozen, defrosted inlet, unit is cycling, and calling for water, checks ok.; Job Cmpltd
Charles S.
Whirlpool refrigerator WRS321SDHZ00 LW10918659 door W11196400 controlUnit fan not operating and door needs replaced. Damaged and harness is in door. Not getting correct read from harness to door control. Door control won’t even light up. Frost on evap good but fan not running. Ordering parts for repair. ; rqstng P&A on 1 LW10918659 (DOOR) and 1 W11196400 (CONTROL), schdld next appmnt for 12/6 THU
Charles S.
Kitchen Aid refrigerator KFIS29PBMS00 W10625067 bracketW10625068 bracketUnit rails are not shutting correctly and just installed within past 60 days. Ordering parts for repair. Cx stated called wpl for replacement and they told her I make decision on replacement. I explained to cx that process and I don’t. And explained I found rail not shutting correctly and ordering part for repair. Unit wasn’t allowing door to shut correctly and allowing warm air into unit and causing frost build up. ; ordrng 1 W10625067 (bracket) and 1 W10625068 (bracket), schdld next appmnt for 10/18 THU
Charles S.
Whirlpool microwave WML55011HB2 W11213912 interlock Door won’t shut right. Ordering part for repair.; rqstng P&A on 1 W11213912 (INTERLOCK ASSY), schdld next appmnt for 10/8 MON
Arthur H.
Whirlpool refrigerator WRF757SDEM00 On arrival fresh food evaporator froze up . Removed cover and defrosted .Thermistor is rusted and looks tarnished. Need wiring harness with thermistors and control board Housing or cover needs replaced corners are broke off and screws are missing Return on the 17th to install Took one picture of model and serial ; ordrng 1 W10277799 (harns-wire) and 1 W10501260 (cover-evap) and 1 W10751278 (CONTROL ELEC ), schdld next appmnt for 10/17 WED
Arthur H.
Whirlpool refrigerator WRF993FIFM00 Refrigerator not cooling is customer complaint. Refrigerator not plugged in On arrival. Sears services was there last week she said . They did something Then left and refrigerator was left not running . I plugged refrigerator in and compressor is not running.. Went to diagnostics and test 38 and compressor Will run in diagnostics but then it stopped. Called tech line and spoke withJustin and was cut off before we were finished. Ordering control board and a Compressor start investor.; ordrng 1 10873533 (COMPRESSOR START) and 1 WPW11169503 ( CONTROL ELEC ), schdld next appmnt for 10/17 WED
Arthur H.
Whirlpool washer WTW8540BW Phone number 513 542-1100 is no good please remove The bearings are bad in this machine. I tried to remove inner tub . I got wash Plate off but cannot inner tub off shaft . Filled with water and put in spin And still cannot get tub off shaft . Need inner tub Outer tub with shaft assembly WashplateFilter cover and two screws and a second techTook one picture of model and serial Customer needs afternoon appointment ; ordrng 2 8533928 (screw)s and 1 W10222008 (filter) and 1 W10381077 (tub-outer) and 1 W10549509 (basket), schdld next appmnt for 10/18 THU
Arthur H.
Whirlpool ice maker KFCO22EVBL5 Installed one new ice maker . Cycled and filled . Reassembled all freezer Shelving and baskets. All ice maker operations are now working properly.; Job Cmpltd
Arthur H.
Whirlpool laundry MVWB766FW1 Installed new inlet water valve . Washer now letting cold water in properly. Ran calibration test and manual test so all cycles are now working. ; Job Cmpltd
Jeremy F.
Whirlpool refrigerator WRT771RWYW01 Found evap frozen, defrosted evap, turned on heater, found control not turning on defrost needs new control, customer to think about repair, if called back needs control, control W10392194 $235.79 labor $72.45.; Job Cmpltd
Jeremy F.
Kitchen Aid refrigerator WRV986FDEM01 Replaced mullion heater, found ice dispenser is freezing to auger, checked ice door, checked dispenser door seal, found ice dispenser housing is pealing back exposing the insulation, needs door replaced.; rqstng P&A on 1 W10815692 (dor-fip ss), schdld next appmnt for 12/5 WED
Jeremy F.
Whirlpool refrigerator KBFO42FTX06 Checked optics, found optics blinking twice, and showing faulty, called tech line because optics had been changed twice, found out it was the light bulb in the ice maker compartment causing optics to show faulty, turned light bulb off, and reset unit, optics are working normally, unit is calling for water, and cycling, checks ok.; Cllctd $96.30 CC Ref # 1003, Job Cmpltd
Jeremy F.
Whirlpool kitchen KRFF707ESS01 Checked ice maker, checked for error codes for ice maker, informed customer of ice maker making 8 cubes of ice every 2 hours, all operations normal, checks ok.; Cllctd $96.30 CC Ref # 2856, Job Cmpltd
Jeremy F.
Whirlpool refrigerator WRB322DMBB00 Replaced crisper frame, and center rail, drawer are working normally, checks ok.; Job Cmpltd
Jeremy F.
Kitchen Aid refrigerator KBLO36FMX00 Found evap has no frost pattern, found compressor not pushing refrigerant through system, found UI blinking, found control sending incorrect voltage, needs sealed system replaced, and control, customer to look at replacement.; Cllctd $96.30 Check # 3022, Job Cmpltd
Charles S.
Whirlpool oven KEBS209BSP00 WPW10317345 controlWP4449751 thermostat.Cx had unit in self clean mode. Half way through self clean it flickered and won’t turn back on. Breaker is good and unit needs parts listed. Power to unit is good and needs parts for repair. Needs additional authorization Cx going out of country will schedule when returns ; rqstng P&A on 1 WP4449751 (thrmst-fix) and 1 WPW10317345 (cntrl-elec), schdld next appmnt for 10/19 FRI
Charles S.
Whirlpool refrigerator WRS325SDHZ00 WPW10317991 motorWP2152713 solenoid Unit power is good and no leaks and operation is as designed. Except auger motor will not turn and solenoid won’t either. Ordering parts for repair. ; ordrng 1 WP2152713 (solenoid) and 1 WPW10317991 (motor), schdld next appmnt for 10/12 FRI
Charles S.
Whirlpool bella KRFC704FPS01 Part not in yet. Spoke with cx. Reschedule ; schdld next appmnt for 10/12 FRI
Charles S.
Whirlpool oven WP4449751 thermal fuseW11179310 controlLost power and power to unit is good. But won’t operate correctly. Ordering parts for repair. Control is covered under 5 year warranty but not fuse. Gave cx quote for $73.00 parts and Scall 96.30 paidLabor 98.75.; ordrng 1 W11179310 (CONTROL) and 1 WP4449751 (thrmst-fix), Cllctd $96.30 Check # 287416, schdld next appmnt for 10/11 THU
Arthur H.
Maytag refrigerator MFC2062FEZ01 Customer says air damper in the refrigerator is making load noise when Making adjustments . Need one new damper . Part #WPW10594329DAP has in stockReturn on the 10th to installMade checks on fan in freezer and the compressor and condenser fan .All other fans and compressor are running smooth and quiet .No other noises. Found at this time ; ordrng 1 WPW10594329 (control), schdld next appmnt for 10/10 WED
Jeremy F.
Kitchen Aid refrigerator WRV986FDEM01 Replaced door, and gasket, found mullion heater sticking, and not allowing left door to close correctly, needs new mullion heater.; ordrng 1 W11122876 (rail-mulln), schdld next appmnt for 10/10 WED
Anthony S.
Whirlpool range WFE515S0ES1 Customer complaint of drawer not level. Slide bracket missing from cabinet. Needs slide bracket, W10807823, for return visit. ; ordrng 1 W10807823 (glide-drwr), schdld next appmnt for 10/11 THU 12-5
Arthur H.
GE oven JGB3000ER4BB Oven in this unit has control issue . Set temp to 350 and temp went over 500 Gave Quote for control and sensor . Range control. Customer will pay service call fee today $96.30 by checkShe wants to discuss repair with husband; Cllctd $96.30 Check # 1164, Job Cmpltd
Jeremy F.
Whirlpool freezer WRX735SDHZ00 Found seal not connecting on top, and right side, heated, and reformed seal, door is sealing normally, checks ok.; Job Cmpltd
Jeremy F.
Whirlpool freezer WRX735SDHZ00 Replaced gasket, door is sealing normally, checks ok.; Job Cmpltd
Arthur H.
Kitchen Aid refrigerator KRFC300ESS01 Customer has temp issue in refrigerator . Water filter is freezing and she has temp set at 44 degrees in the refrigerator .Called tech line spoke with Butch and troubleshot refrigerator . Checked both Thermistors and they checked good . He said replace control board .Part number W10317076DAP has in stock Return on the 9th to install Customer request afternoon appointment ; ordrng 1 WPW10317076 (cntrl-elec), schdld next appmnt for 10/9 TUE
Jeremy F.
Whirlpool refrigerator WRB322DMBM00 Replaced ice maker, unit is cycling, and calling for water, checks ok.; Job Cmpltd
Jeremy F.
Whirlpool oven WFE710H0AS0 Found bake element had a break causing loud pop, replaced element, ran through test, checks ok.; Cllctd $237.11 Check # 3836, Job Cmpltd
Victor C.
Maytag washer MVWX655DW1 Customer issue is washer will not run properly and takes forever to drain water out and has cardboard in drain line. Verified issues. Put unit into test mode. Found failure for pressure sensor and drain pump not running as it should. Getting proper voltage. Ordering new control to fix pressure sensor issue and drain pump to fix drain issue; ordrng 1 W10727777 (pump-water) and 1 W11116592 (cntrl-elec), schdld next appmnt for 10/4 THU
Victor C.
Kitchen Aid refrigerator KRMF706ESS01 Customer issue is ice melting and water is leaking on floor. Verified issue. Put fridge into test mode and checked every component. Ice maker running, filling properly, fans in freezer and fridge working, all sensors in range. Upon testing ice box fan noticed fan was not running. Needs new fan and control. ; ordrng 1 W10846539 (evaporator fan blade) and 1 WPW10675033 (cntrl-elec), schdld next appmnt for 10/4 THU 8-11
Arthur H.
Whirlpool washer WTW6500WW1 On arrival washer is giving error code F-70 overload with nothing in it . F-83 lid lock . Checked the rotor stator assembly all checks good. Tried to remove inner tub but cannot get apart . Washer needs tub and drive Shaft assembly W10193886 $462.24. Basket Assembly W10296143 $592.52 And a wash plate W10286241 $110.11American home shield coverage Machine just needs replaced Inner tub will not come out can not brake loose ; ordrng 1 W10141017 (impeller) and 1 W10193886 (tub outer) and 1 W10296143 (basket)
Jeremy F.
Whirlpool freezer WRT311FZDW01 Replaced parts, found gasket is molded to door, and if removed will damage integrity of door seal, needs new freezer door.; ordrng 1 LW10599407 (dor-fip), schdld next appmnt for 11/23 FRI
Victor C.
Whirlpool laundry CAE2743BQ0 W10860464 control. 159.40Labor 98.50Sc paidCustomer issue is no power. Verified I use. Found tripped breaker. Ran diagnostics. All clear. Advised if happens again to order and replace control. Customer paid sc today. 96.30. ; Job Cmpltd
Victor C.
Whirlpool, range WFE540H0ES2 Upon arrival ran unit. Once it got to 200. It started smoking Lock button was stuck. To fix issues we would need a need control and bottom panel and element. Customer states they are going with replacement unit. Not ordering parts. Complete ; Job Cmpltd
Arthur H.
Whirlpool washer WTW6200SW Installed new motor and machine control . Ran diagnostics auto test . Machine passed all testing. Washer now working in all cycles ; Job Cmpltd
Arthur H.
Kitchen Aid range KFEG500EWH2 Installed new trim vent on oven door . Reassembled handle on new trim on the Door .All door operations are now working properly .; Job Cmpltd
Arthur H.
Whirlpool washer CAE2745FQ0 On arrival customer says washer leaking . Went to diagnostics and ran auto test Machine pumped out and did not leak . Then I ran normal cycle and let fill And machine did not leak . When machine went to rinse it leaked . Machine was Unlevel and when it went to spin and rinse it would leak . Leveled machine up And test ran all operations are now working properly .Took one picture of model and serial and one of receipt ; Job Cmpltd
Victor C.
Samsung Dryer PDWP280V00SS Customer issue is loud noise while running. Verified issue. Found bad roller and bearing. Ordering new parts; ordrng 1 DC93-00634A (WHEEL) and 1 DC97-16782A (ROLLER), Cllctd $96.30 CC Ref # 287470, schdld next appmnt for 10/3 WED
Victor C.
Whirlpool refrigerator WRF560SEYM05 Customer is having multi issues. Ice build up in freezer and lights no longer working on display. Verified issue. Found bad rails for freezer door getting stuck and leds bad in display board. Ordering parts; ordrng 1 W11082783 (cntrl-elec) and 1 WPW10397635 (slide) and 1 WPW10397636 (slide), schdld next appmnt for 10/3 WED
Arthur H.
Whirlpool dryer WED4815EW On arrival customer says dryer is not heating and the timer is not advancing. Checked power and voltage is correct. Need one dryer timer . Part number W10185982Return on October 5 2018 Took one picture of model and serial and one of receipt ; ordrng 1 W10185982 (timer), schdld next appmnt for 10/5 FRI
Charles S.
Kitchen Aid refrigerator KRFC704FSS00 Arrived to unit leaking. Not cooling as should. Cx mentioned wpl may do replacement. I called,partner team and they said cx was approved for replacement and to just note what they told,me and submit my claim. ; Job Cmpltd
Charles S.
Maytag washer MVWC400XW2 Reset control and tested unit. Unit works fine. Explained cou do be possible board issue. And cx stated if so they just gonna buy new unit. Cx paid scall and all ckd ok. Power good and no leaks. ; Cllctd $96.30 Check # 287252, Job Cmpltd
Victor C.
Whirlpool washer WTW4816FW2 Customer issue is washer not filling with water properly. Verified issue. Found no pressure going to cold side of valve. Advised customer to replace inlet. Re calibrated washer. All checks ok. Complete; Job Cmpltd
Victor C.
Whirlpool wine cellar KUWS24LSBS01 Customer issue is wine cooler slowly getting warmer and warmer. Verified issue. Found unit loosing refrigerant. Advised customer that evap is not serviceable per the maker of the product so cannot order evap. If customer finds evap we will install with no warrantyKUWS24LSBS01 modelQuote 399.99 plus taxCollected 96.30 with cc for service call; Job Cmpltd
Arthur H.
Maytag refrigerator MFI2569VEB3 On arrival customer says refrigerator leaking water . Freezer evaporator drain Froze over . Cleared drain with steamer and checked for debris in drain . All operations are now working properly. Gave customer 10% senior citizens discount on service call Customer paid 137.76 by check; Cllctd $137.76 Check # 7346, Job Cmpltd
Arthur H.
Maytag dryer MEDB835DW4 On arrival customer says dryer not drying. Dryer not starting. Went to diagnostics and got two codes. F4-E4 restriction in vent pipe. F4-E3 line voltage Checked power to machine and had 118 volts to each side . I removed vent pipe And found that it was full of water . .Removed vent pipe and ran dryer . Unit Starts every time for me and is heating correctly without pipe attached. Called tech line and spoke with Leon and documented everything I found . Customer not happy with dryer and wants it replaced . Advised she must call Customer service to document her frustration.I cleared vent pipe and cut about two foot off and used one vent collar to secure To back of dryer . Advised customer to clean and cover her vent pipe that exits Out the roof.; used 1 W10344699 (4” VENT PIPE CLAMP) from stock, Job Cmpltd
Victor C.
Whirlpool washer WFW9200SQ00 Upon arrival advised customer of rough age of unit. Customer showed receipt where she just bought unit new this year from local company. Age range of the washer is 10-14 years old per serial number. Customer unhappy that she paid for a new unit that is 10+ years old. Does not want repair of unit and is contacting where she bought unit from. Failures to unit most likely due to sitting for over a decade.; Job Cmpltd
Arthur H.
Kitchen Aid refrigerator KRFF507ESS01 Sent automated call on way . Arrived and rang door bell . No one answered . Then a lady said hello thru her Ring door bell . I told her who I was and she said her husband should be home .After @ few minutes husband shows up . I replaced all three doors Drink dispenser and ice bucket door and bucket . All operations are working on departure ; Job Cmpltd
Jeremy F.
Kitchen Aid freezer KRFF300ESS01 Checked freezer evap, checked drain, found drain was plugged, unplugged drain, and defrosted drain area under evap, unit is draining, no leaks, checks ok.; Job Cmpltd
Victor C.
Whirlpool refrigerator KRFF707ESS Installed part. Tested unit. All ok. Ls +2 hs 116 complete; Job Cmpltd
Arthur H.
Kitchen Aid freezer KRFC704FPS On arrival customer has fan rubbing in the freezer . Disassembled the freezer And found small amount of ice in the fan housing . Used steamer to melt The ice in the freezer . Used one small spacer on freezer door to help door Seal tighter .; used 1 WPW10221048 (SPACER) from stock, Job Cmpltd
Jeremy F.
Amana refrigerator AFI2539ERM00 Checked ice maker, found ice maker water inlet frozen, defrosted ice maker, ice make is cycling, and calling for water, checks ok.; Job Cmpltd
Tyler S.
Kitchen Aid dishwasher KDTE204DSS0 Found unit not turning on, checked incoming power, checked power to control board, called tech line, and found the wire harness to OWI sensor had corrosion on it causing it to trip control, needs new wire harness, wire harness W10911101 $94.03 Labor$98.75, customer to think about repair.; Cllctd $96.30 CC Ref # 0072, Job Cmpltd
Jeremy F.
Kitchen Aid dishwasher KDTE234GPS0 Replaced parts ordered, ran through test cycle, all operations normal, checks ok.; Job Cmpltd
Victor C.
Kitchen Aid refrigerator KRSC503ESS00 Installed new ice maker. Tested Ran as it should. CompleteCustomer is having sweating on fridge and freezer door and on divider between the, as well as some on the walls. ; Cllctd $105.40 CC Ref # 286903, Job Cmpltd
Arthur H.
Amana Laundry NTW4516FW0 On arrival installed new control got washer to go into diagnostics. Ran auto test Washer was making a clicking noise when it tried to agitate. Replaced the Actuator and washer now shifts from wash to spin and spin to wash correctly. All washer operations are working properly.; used 1 W10913953 (ACTUATOR) from stock, Job Cmpltd
Arthur H.
Whirlpool kitchen WDT730PAHZ0 On arrival dishwasher door hitting side of cabinet . Adjusted the feet and leveledUnit the best I could . Customer has a bad floor that slopes away and runs down Hill . The hole home is built on a hill . Everything leans .Door closing properly now Took one picture of model and serial and one of receipt ; Job Cmpltd
Arthur H.
Whirlpool dryer WED4815EW1 On arrival customer says dryer not heating. I ran dryer and it was heating on the time cycle . Moved timer to no heat and fluff setting and dryer was still heating . Removed the back and the heating element. Element is grounding to housing . Replaced heating element with new one . Test ran on fluff no heat and dryer is now heating correctly. Took one picture of model and serial and one of receipt ; used 1 279838 (ELEMENT,HEATER) from stock, Job Cmpltd
Arthur H.
Whirlpool refrigerator WRS342F1AW00 Customer says ice dispenser not working. At arrival ice chips are clogging The bucket . Used steamer to clear all ice from under bucket and freezer door . Tested dispenser and all functions are working properly now.Took one picture of model and serial Customer paid $147.39 by credit card ; Cllctd $147.39 CC Ref # 0240, Job Cmpltd
Jeremy F.
Whirlpool dishwasher WDF310PLAB0 Replaced parts, dispenser is operating normally, spray arms are spraying water normally, checks ok.; Job Cmpltd