Local Reviews
for Cincinnati, OH

Rated 4.7 out of 5 stars based on 102 customer reviews

Map of Cincinnati, OH

Outstanding this technician demonstrated performance.




The technician was on time and provided knowledgeable service I think he should be promoted to management position because he is a credit to your organization.


Response from A to Z Appliance Service:

Thank you very much. He is an asset to our company.


Map of Cincinnati, OH

Great experience and explanations




From this service experience, I learned about my choices to move forward from getting my unit fixed to buying new. Victor also patiently explained why the unit had stopped working and the detailed diagnosis.


Response from A to Z Appliance Service:

Thank you for this review. Our staff and techs enjoy these types of reviews.


Map of Cincinnati, OH

Charles delivers great service!




Unfortunately we are beyond EXTREMELY DISSATISFIED with our KitchenAid refrigerator. However, despite the frustrations of our refrigerator constantly breaking down, we are VERY PLEASED with Charles’ service. He is thorough, knowledgeable, and communicates the problems, plans for repair, and timelines well. I have no doubt that he is doing his very best to repair our frig, and that he is highly committed to fixing it in a timely manner. He has even gone to bat for us with KitchenAid, speaking with a rep there to explain the constant trouble we’ve had and advocating for a solution. I do wish that A to Z could do a little better job of notifying us about WHEN a service tech is arriving.


Response from A to Z Appliance Service:

Thank you for this review. Thank you for being specific in your description of your likes and dislikes. We will work on improving our communications with our customers.


Map of Cincinnati, OH

mary




Pleased with service.jerry was on time, knew what he doing and nice.


Response from A to Z Appliance Service:

Thank you very much for this review. We appreciate it.


Map of Cincinnati, OH

Chuck




Very professional


Response from A to Z Appliance Service:

Thank you


Map of Cincinnati, OH

great!




We were not so happy that a nearly new dishwasher had failed, but the service we received was friendly, capable and efficient. Cannot comment on price, as the appliance was still under warranty.


Response from A to Z Appliance Service:

Thank you very much for this review


Map of Cincinnati, OH

Great service expertise




Arthur serviced our refrigerator expeditiously and skillfully. He was also courteous and friendly. I appreciate that A-Z sends an email the day before and the morning of service to indicate the order of service appointments for the window of time the service technician will arrive.


Response from A to Z Appliance Service:

Thank you very much for this review. We really appreciate it. Our goal is to make the service experience as pleasant as possible for our customers


Map of Cincinnati, OH

Great service & technician ver




Very experienced victor has a great way of explaining the problem. He is very polite & does a great job.


Response from A to Z Appliance Service:

Thank you for this review.


Map of Cincinnati, OH

prompt service , great time frame given




technician very professional in appearance and demeanor and exhibited thorough knowledge of the appliance, definitely would use the service again, but since I purchased a brand with few repairs, I may not have to


Response from A to Z Appliance Service:

Thank you very much for this review


Map of Cincinnati, OH

nice guy





Response from A to Z Appliance Service:

Thank you


JennAir Range





Response from A to Z Appliance Service:

Thank you


Great service




Answered questions about freezer


Response from A to Z Appliance Service:

Thank you for this review.


great service





Response from A to Z Appliance Service:

Thank you for the review. We appreciate it


Refrigerator gasket





Response from A to Z Appliance Service:

Thank you very much for this review


Mrs.




Great 😃😎the price and service. the serviceman was too cool ,it all was great and awesome. the price was too high it was attainab


Response from A to Z Appliance Service:

Thank you very much for this review. We appreciate it.


Jeremy F.

Jeremy F.

Whirlpool refrigerator WRB322DMBM00 Checked ice maker, found ice maker turned off causing it to freeze up, cleaned out ice maker, and reinstalled, ran through cycle, ice maker is cycling, and calling for water, checks ok.; Cllctd $96.30 CC Ref # 7122, Job Cmpltd

Near Steger Dr, Cincinnati, OH 45237
Jeremy F.

Jeremy F.

Kitchen Aid freezer KBLO36FTX02 Tried to replace seal, and new seal is not the correct size, checked part number on Marc one, and it is the sub number, but is too small, customer is going to see if he can get original part number.; Cllctd $96.30 CC Ref # 6281, Job Cmpltd

Near Indian Hill Trail, Cincinnati, OH 45243
Arthur H.

Arthur H.

Whirlpool dishwasher WDT730PAHZ0 Installed new drain hose on end of existing hose made a loop as high as top Of dishwasher and secured it to side of cabinet with zip ties and two screws With the permission of customer. Test drain and all operations are working Properly.Took two pictures of loop in drain hose.; Job Cmpltd

Near Elbrook Ave, Cincinnati, OH 45237
Jeremy F.

Jeremy F.

Whirlpool refrigerator WRX988SIBE00 Found fresh food evap not draining causing water to leak into the shelf compartment, found wire for crisper frozen due to leak causing cover to come off, cleaned out ice in drawer, and defrosted drain, unit is draining normally, and cover is secure, checks ok.; Job Cmpltd

Near Tollgate Ln, Cincinnati, OH 45242
Anthony S.

Anthony S.

Whirlpool refrigerator WRT311FZDB00 Replaced doors and name plate. All ok at this time. ; Job Cmpltd

Near Bevis Ln, Cincinnati, OH 45251
Jeremy F.

Jeremy F.

Whirlpool refrigerator WRF555DFZ08 Checked incoming water, checked ice maker for operation, found water inlet frozen, defrosted inlet, unit is cycling, and calling for water, checks ok.; Job Cmpltd

Near Lord Alfred Ct, Cincinnati, OH 45241
Charles S.

Charles S.

Whirlpool refrigerator WRS321SDHZ00 LW10918659 door W11196400 controlUnit fan not operating and door needs replaced. Damaged and harness is in door. Not getting correct read from harness to door control. Door control won’t even light up. Frost on evap good but fan not running. Ordering parts for repair. ; rqstng P&A on 1 LW10918659 (DOOR) and 1 W11196400 (CONTROL), schdld next appmnt for 12/6 THU

Near Mt Moriah Dr, Cincinnati, OH 45245
Charles S.

Charles S.

Kitchen Aid refrigerator KFIS29PBMS00 W10625067 bracketW10625068 bracketUnit rails are not shutting correctly and just installed within past 60 days. Ordering parts for repair. Cx stated called wpl for replacement and they told her I make decision on replacement. I explained to cx that process and I don’t. And explained I found rail not shutting correctly and ordering part for repair. Unit wasn’t allowing door to shut correctly and allowing warm air into unit and causing frost build up. ; ordrng 1 W10625067 (bracket) and 1 W10625068 (bracket), schdld next appmnt for 10/18 THU

Near Durhams Crossing, Cincinnati, OH 45245
Charles S.

Charles S.

Whirlpool microwave WML55011HB2 W11213912 interlock Door won’t shut right. Ordering part for repair.; rqstng P&A on 1 W11213912 (INTERLOCK ASSY), schdld next appmnt for 10/8 MON

Near Mt Moriah Dr, Cincinnati, OH 45245
Arthur H.

Arthur H.

Whirlpool refrigerator WRF757SDEM00 On arrival fresh food evaporator froze up . Removed cover and defrosted .Thermistor is rusted and looks tarnished. Need wiring harness with thermistors and control board Housing or cover needs replaced corners are broke off and screws are missing Return on the 17th to install Took one picture of model and serial ; ordrng 1 W10277799 (harns-wire) and 1 W10501260 (cover-evap) and 1 W10751278 (CONTROL ELEC ), schdld next appmnt for 10/17 WED

Near Maple St, Cincinnati, OH 45216
Arthur H.

Arthur H.

Whirlpool refrigerator WRF993FIFM00 Refrigerator not cooling is customer complaint. Refrigerator not plugged in On arrival. Sears services was there last week she said . They did something Then left and refrigerator was left not running . I plugged refrigerator in and compressor is not running.. Went to diagnostics and test 38 and compressor Will run in diagnostics but then it stopped. Called tech line and spoke withJustin and was cut off before we were finished. Ordering control board and a Compressor start investor.; ordrng 1 10873533 (COMPRESSOR START) and 1 WPW11169503 ( CONTROL ELEC ), schdld next appmnt for 10/17 WED

Near Northampton Dr, Cincinnati, OH 45237
Arthur H.

Arthur H.

Whirlpool washer WTW8540BW Phone number 513 542-1100 is no good please remove The bearings are bad in this machine. I tried to remove inner tub . I got wash Plate off but cannot inner tub off shaft . Filled with water and put in spin And still cannot get tub off shaft . Need inner tub Outer tub with shaft assembly WashplateFilter cover and two screws and a second techTook one picture of model and serial Customer needs afternoon appointment ; ordrng 2 8533928 (screw)s and 1 W10222008 (filter) and 1 W10381077 (tub-outer) and 1 W10549509 (basket), schdld next appmnt for 10/18 THU

Near Cartwheel Terrace, Cincinnati, OH 45251
Arthur H.

Arthur H.

Whirlpool ice maker KFCO22EVBL5 Installed one new ice maker . Cycled and filled . Reassembled all freezer Shelving and baskets. All ice maker operations are now working properly.; Job Cmpltd

Near S Troy Ave, Cincinnati, OH 45246
Arthur H.

Arthur H.

Whirlpool laundry MVWB766FW1 Installed new inlet water valve . Washer now letting cold water in properly. Ran calibration test and manual test so all cycles are now working. ; Job Cmpltd

Near Fleming Rd, Cincinnati, OH 45215
Jeremy F.

Jeremy F.

Whirlpool refrigerator WRT771RWYW01 Found evap frozen, defrosted evap, turned on heater, found control not turning on defrost needs new control, customer to think about repair, if called back needs control, control W10392194 $235.79 labor $72.45.; Job Cmpltd

Near Hanover Rd, Cincinnati, OH 45240
Jeremy F.

Jeremy F.

Kitchen Aid refrigerator WRV986FDEM01 Replaced mullion heater, found ice dispenser is freezing to auger, checked ice door, checked dispenser door seal, found ice dispenser housing is pealing back exposing the insulation, needs door replaced.; rqstng P&A on 1 W10815692 (dor-fip ss), schdld next appmnt for 12/5 WED

Near Fallstone Dr, Cincinnati, OH 45246
Jeremy F.

Jeremy F.

Whirlpool refrigerator KBFO42FTX06 Checked optics, found optics blinking twice, and showing faulty, called tech line because optics had been changed twice, found out it was the light bulb in the ice maker compartment causing optics to show faulty, turned light bulb off, and reset unit, optics are working normally, unit is calling for water, and cycling, checks ok.; Cllctd $96.30 CC Ref # 1003, Job Cmpltd

Near Wimbledon Ct, Cincinnati, OH 45242
Jeremy F.

Jeremy F.

Whirlpool kitchen KRFF707ESS01 Checked ice maker, checked for error codes for ice maker, informed customer of ice maker making 8 cubes of ice every 2 hours, all operations normal, checks ok.; Cllctd $96.30 CC Ref # 2856, Job Cmpltd

Near Forestglen Dr, Cincinnati, OH 45242
Jeremy F.

Jeremy F.

Whirlpool refrigerator WRB322DMBB00 Replaced crisper frame, and center rail, drawer are working normally, checks ok.; Job Cmpltd

Near Camner Ave, Cincinnati, OH 45236
Jeremy F.

Jeremy F.

Kitchen Aid refrigerator KBLO36FMX00 Found evap has no frost pattern, found compressor not pushing refrigerant through system, found UI blinking, found control sending incorrect voltage, needs sealed system replaced, and control, customer to look at replacement.; Cllctd $96.30 Check # 3022, Job Cmpltd

Near Twilight Tear Ln, Cincinnati, OH 45249