Local Reviews
for Cincinnati, OH
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DUTRO - Cincinnati, OH
Great service — very professional
Response from A to Z Appliance Service:
Thank you for the review
Refrigerator repair
Gary - Cincinnati, OH
Service Tech was knowledgeable, courteous and helpful in explaining what the problem was.
Response from A to Z Appliance Service:
Thank you very much for taking the time to leave a review.
Thanks, Charles, for your persistence
TOMB - Cincinnati, OH
Charles tried to do a simple fix of my ice maker. When that didn't work, he arranged for replacement parts and installed them as soon as they came in. Since the machine was under manufacturer's warranty, I wasn't charged anything. Great service!
Response from A to Z Appliance Service:
Thank you for the review
Unsatisfied
MCCOY - Cincinnati, OH
Service on my dryer started on March 20, 2018 A-to -Z didn't complete the service repair until April 10,2018 Very disappointed with the service!
Response from A to Z Appliance Service:
Thank you for the review. The parts coming in wrong or damaged frustrated us as well. Thankfully most of the time parts come in correct and undamaged, which allows us to complete the job quickly.
Quick and efficient service
FELDMAN - Cincinnati, OH
The service man came early, assessed the problem quickly and was able to fix the problem without new parts, saving me that cost.
Great Service!
MOSES - Cincinnati, OH
Arthur was very knowledgeable about our appliance and very helpful with our questions. He worked quickly and was very conscientious about time. Was always within the time he was scheduled to be at our home.
Response from A to Z Appliance Service:
Thank you for the review. We really appreciate it.
Quick to fix
SUEDKAMP - Cincinnati, OH
Came as promised
Response from A to Z Appliance Service:
Thank you for the review
Covered part
KNAPKE - Cincinnati, OH
A to Z was able to cover an expensive part to fix my washer. I was very grateful for this. It saved me hundreds of dollars.
Response from A to Z Appliance Service:
Thank you very much for the review. We appreciate it and glad we were able to save you money.
Pete
ASHLAND - Cincinnati, OH
I was very pleased with the level of service and the technician himself.
Response from A to Z Appliance Service:
Thank you very much for letting us know.
Tom
NOONAN - Cincinnati, OH
Well qualified technician
Response from A to Z Appliance Service:
Thank you for the review
Charles
JOHNSON - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for the 5 star review
Dishwasher repair and advice.
Grateful customer - Cincinnati, OH
Arthur was a great help. He persuaded us to purchase a new dishwasher. He was upfront and honest. Your don't have that quality in many people these days. He told me what was wrong, gave options and remedied the problem.
Response from A to Z Appliance Service:
Thank you very much for the review
Great service
DORKO - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for the review.
Great service
LAWSON - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you very much. We appreciate the opportunity to earn your business
David Was a Very Good Tech .
MARCUM - Cincinnati, OH
I would like him to service all my Appliance's, A very nice man. Also knows his job and what he is doing.
Response from A to Z Appliance Service:
Thank you very much for the review
David K.
Inspected unit due to not spinning and wet clothes at end of cycle, ran service diagnostics found F2E1 stuck key and F8E1 no fill long fill, cleared error codes checked water shut off valves and found them not turned on completely, ran automatic test and manual test to check operation on the inlet water valve and checked low and high spin and agitate and they are functioning properly, calibrated unit checked unit operation test ok; Job Cmpltd,
Jake S.
Whirlpool microwave WML75011HZ0 Found control panel chrome edge not lined up right with door chrome before installation. Removed and adjusted control panel, edges now lining up, unit is not damaged at all, checks ok.; Job Cmpltd
Jake S.
Maytag washer MHW3505FW1 Found unit not starting up, unit goes into diagnostics ok, passes UI test and no error codes but does not go through automatic test at all. Unit receiving proper voltage and connections secure, diagnosed bad ACU.; ordrng 1 W11201284 (CONTROL), schdld next appmnt for 4/25 WED
Jake S.
Whirlpool dishwasher WDF518SAFM Found unit coming on but not operating unless door is leaned on. Diagnosed bad door latch assembly.; ordrng 2 W10859566 (SWITCH)s and 1 WPW10567586 (SWITCH) and 1 WPW10567587 (SWITCH) and 1 WPW10567588 (LATCH), schdld next appmnt for 4/27 FRI
Jake S.
Kitchen Aid oven KGRS807SWH00 Per techline test unit only needs interface control WP9762794. Quoted $338.44 part + 72.45 labor + tax. Collected full payment.; ordrng 1 WP9762794 (CONTROL), Cllctd $535.95 CC Ref # 6847, schdld next appmnt for 4/25 WED 12-6
Arthur H.
Installed new cold water valve . Tested on auto test unit passed all functions. Tested in manual test unit is working well on all cycles. Washer is repaired and working . ; Job Cmpltd,
Arthur H.
Washer has F-71 error code in control. Basket not engaging and cannot remove washplate to access the problem under neath . Customer will use machine doing large loads. Problem shows up on small loads only. Customer doesn’t want to disable machine to the point of not being able to use . Will pay service call today and maybe reschedule repair at later date ; Cllctd $96.30 cash, Job Cmpltd
Gary V.
back cap for ice bucket is broken and not letting spin. will need to replace icemaker also due to leaking from bottom of icemaker.; ordrng 1 D7824706Q (ice maker) and 1 WPD7749401 (cap- helix), Cllctd $96.30 CC Ref # 1493, schdld next appmnt for 4/24 TUE !
Charles S.
inverter Installed and got error again. W10915648 app mngrWPW10260060 controlOrdering parts giving erroe F1E5 inverter issue. ; ordrng 1 W10915648 (APP MNGR) and 1 WPW10260060 (CONTROL), schdld next appmnt for 4/26 THU
Arthur H.
Diagnostics shows - dryer door switch broken. Ordering one new door switch ; ordrng 1 WPW10569603 (DRYER DOOR SWITCH ), schdld next appmnt for 4/27 FRI
Charles S.
valve installed.All ckd ok and operates as designed. Tested unit. No leaks all ckd ok. ; Job Cmpltd,
Charles S.
W10721967 cam assy Installed and tighened pulley. Unit operates as should and designed. Tested unit and ckd ok. ; Job Cmpltd
Charles S.
Installed new blower motor first and tested. Ran as it should. Control not needed. Complete; Job Cmpltd
David K.
, Inspected unit due to spinning but not doing anything and timer counts down but nothing happening, not wringing out clothes not draining water sometimes, ran service diagnostics found F7E1 lid switch fault-lid up and F7E7 motor unable to reach target rpm, cleared error codes performed step 1 of test #8 for lid lock and that checked good, I did check J15 connector and checked for any abstractions in lid lock mechanism, and performed step 1 of test #3b and that all checked good, calibrated unit and then ran automatic test and unit performed properly ; Job Cmpltd
David K.
WHIRLPOOL REFRIGERATOR COling, found the start device not working, installed start device checked unit operation test ok purchased AtoZ labor warranty ; used 1 8201786 (START DEVICE,COMBO) from stock, Cllctd $279.73 bankcard, Job Cmpltd
Arthur H.
4/18/18 9:41: AH there 4/18 WED, 9:54 to 10:29, Replaced ice maker and cycled and filled. I.M. Took seven seconds of water and it was full of water . I checked all connections and made sure fan in ice room is operating.All operations are looking good.Refrigerator is under factory warranty until 10/ 18 ; Job Cmpltd,
Arthur H.
Installed new ACU and ran user interface test all functions are now working. Ran a quick cycle and washer is operating correctly. All operations are now working. ; Job Cmpltd
Robert C.
Replaced board and inlet valve. Made customer aware of leak at shutoff valve. Unit checked ok.; Job Cmpltd,
Anthony S.
IKEA refrigerator IX7DDEXDSM01 CUSTOMER HAD UNIT PULLED OUT PRIOR TO TECHNICIAN ARRIVAL. TECHNICIAN NOTED POSSIBLE DAMAGE TO FLOOR FROM INCORRECT APPLIANCE MOVEMENT BY CUSTOMER. PICTURES TAKEN OF UNIT LOCATION AT TECHNICIAN ARRIVAL AND FLOOR DAMAGE. APPLIANCE WAS NOT MOVED BY TECHNICIAN AT ANY TIME DURING APPOINTMENT. Customer complaint of unit not cooling. Confirmed complaint, model and serial numbers. Found compressor not working. Removed start device, checked compressor windings, all windings 6.1-6.4 Ohms resistance, in spec. Reinstalled start device and all related components and connections, compressor came on , unit began cooling. Advised customer to monitor. All ok at this time. ; Job Cmpltd
David K.
WHIRLPOOL WASHER WTW5000DW Inspected unit due to not spinning out all the water, ran service diagnostics found F8E6 error code motor fault cleared error codes performed test #3 and #3b and both tests resulted in no problem with motor, capacitor, control or wire harness and under manual test the agitate checks good as well as low and high spin, during spin test the unit didn’t shake excessively, customer experiencing is caused by off balance wash in the basket and/or too small of load; Job Cmpltd