Local Reviews
for Cincinnati, OH
Powered by Fluid LOCALOur repair man was wonderful with my son who wanted to watch his every move! I enjoyed working with your company.
Holly - Cincinnati, OH
Excellent service
Peter - Cincinnati, OH
Great
Jillian - Cincinnati, OH
Great thank you
Great service!
Gina - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for this review
Great service and very knowledgeable —
Gina - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for this review
Dryer repair
Fran - Cincinnati, OH
Joel is an Excellent repair technician. He explained why the issue occurred and provided info on other features of the machine.
Response from A to Z Appliance Service:
Thank you for this review
Amy
Amy - Cincinnati, OH
Good. Quick and efficient. Arrived on time. Fixed it.
Response from A to Z Appliance Service:
Thank you for this review
Great Service
Thomas - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for this review
Very good service
Emma - Cincinnati, OH
Mark was on time and did a great job. He explained what the problem was took care of our needs. Thanks Emma
Response from A to Z Appliance Service:
Thank you for this review. We appreciate it.
Another awesome technician.
Gene - Cincinnati, OH
This is the second time I asked A to Z for help, and the second time the technician who was scheduled, Charles S., was totally understanding of my problem, the repair that was necessary, efficient, and respectful of my property. I certainly hope that I will not need any more repairs anytime soon, but if and when I do, I will call this company. Thank you for sending Terry the first time and Chuck the second. I think your best sales people are those who come into contact with the public, like these gentlemen. Gene Gelfand, Madeira, Ohio
Response from A to Z Appliance Service:
Thank you for this review. We and our techs really appreciate it when customers leave review. Thanks again
Prompt service
Jeff - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for this review
Good Service
Molly - Cincinnati, OH
Arthur made me feel very comfortable and he did a good job.
Response from A to Z Appliance Service:
Thank you for this review. We and the tech appreciate it.
Great and fast service
Barry - Cincinnati, OH
Replacement of the electronic control panel on a new Whirlpool refrigerator
John - Cincinnati, OH
Our control panel was not working correctly immediately after the refrigerator was installed. We called for a replacement and a repair person was sent soon after. The new part was installed in a short amount of time and the install seems to have been completed with no problems: the new control panel seems to work correctly, nothing was damaged, and no cleanup was required.
excellent repairman
Gary - Cincinnati, OH
Very professional work was completed in a timely fashion
Molly - Cincinnati, OH
GOOD CALL
Brenda - Cincinnati, OH
Very nice efficient,quick and courteous.
Tracy - Cincinnati, OH
Would recommend
Excellent service!!!
Doloris - Cincinnati, OH
Charles was prompt and efficient in completing a slightly tricky handle attachment to our microwave. He was also very personable and pleasant to work with.
QUICK,SERVICE-ON TIME-SERVICE MAN:EXCELLENT
Phyllis - Cincinnati, OH
YOU GOT IT...
Fantastic service!
Frank - Cincinnati, OH
Fantastic!
Always Great Service
John - Cincinnati, OH
Technician quickly repaired the drainage problem I was having with my washing machine.
Very professional, worked quietly, solved the problem at this time.
Claudine - Cincinnati, OH
Mark cleaned up and was polite and concerned.
Professional & competent!
Jebb - Cincinnati, OH
Terry did a great job!
Ok service
Patricia - Cincinnati, OH
The service itself I had no complaints but had a problem with not being informed that the service charge is in addition to repair charges. Given this fact decided not to have repair. Too costly to begin with then add $96.30 to it (tax additional!) way too high. Please put all info upfront!!!
Wonderful service; skilled technician; problem solved!
Gene - Cincinnati, OH
From the moment Terry came into our home, I knew all was well. He was pleasant, knowledgeable, an advocate for the company, efficient and highly skilled. He was careful to make sure our floor was protected and that no mess was left behind. If I ever need service in the future, I will call your company and ask specifically for Terry. He is a great face for your company; if I weren’t retired, I would hire him away from you and put him in charge of customer relations. Thank you.
Great company to work with
Nicholas - Cincinnati, OH
I found this company to be very responsive with a quick turn around and really good at communication. Terry Sebastian was always on time, professional, courteous and efficient. Roxy was also great to deal with. Unfortunately my dishwasher failed again the day after Terry's last visit but Whirlpool is replacing the unit. Nonetheless my experience with A ro Z was a good one. Thanks!
Great service
Andrea - Cincinnati, OH
Our experience with A to Z was great. I received a call to let me know our service provider was on his way. He was timely, courteous and explained & fixed the issue with our freezer. It was the easiest part of my day, how often can you say that about a service appointment!
Persistance to Do It Right / Reasonable Cost
Bruce - Cincinnati, OH
Great service on time and took care of what needed to be done
Debra - Cincinnati, OH
Did a great job great service and took care of all my needs and questions
On time and friendly
Dan - Cincinnati, OH
Excellent service, caring and friendly
Bruce - Cincinnati, OH
Polite , & very well experienced. Wonderful
Janice - Cincinnati, OH
Arthur knows his stuff & He showed he cared . While he came to take care of one problem he noticed another & he handled that for me also. If I ever need your services again I will request Arthur. Thank you
Excellent customer service
Gina - Cincinnati, OH
Mark was pleasant and explained what he was doing
Great and prompt service
William - Cincinnati, OH
Terry did a great job and also guided us to get the service covered under warranty. He stayed with the service and even came back to make sure all was well and made some minor changes so all was well.
prompt, and went the extra mile to alleviate the problem
Randall - Cincinnati, OH
Survey
Scott - Cincinnati, OH
Starr the man
Steve - Cincinnati, OH
Mark did a great job
Excellent
Anne - Cincinnati, OH
Awesome service
Nathalie - Cincinnati, OH
Charles was very nice and very helpful. As someone who knows almost nothing about appliances, he did a wonderful job explaining to me what was wrong and what he needed to do to fix it. Would absolutely use this service again if needed!
Arthur was very efficient, he listened to what the problems were and went right to work on the dryer, he quickly found the issue and took action to fi
Dennis - Cincinnati, OH
Arthur showed more concern for my problem than the previous technician ( Jon ).
Mrs.
Emily - Cincinnati, OH
Great service
Shannon - Cincinnati, OH
Great, timely service
Ric - Cincinnati, OH
tech was friendly, knowledgeable & right on time!
Pleasant, informative, thorough.
Robert - Cincinnati, OH
Great Service
Susan - Cincinnati, OH
No problems and very happy with the overall experience of having oven repaired. Also, great communication and accurate arrival times.
Leslie
Leslie - Cincinnati, OH
Excellent customer service. Technician was knowledgeable and courteous
Great Service
Cheryl - Cincinnati, OH
Replacement of rotted refrigerator door seal.
Nancy - Cincinnati, OH
Service was under warranty. The refrigerator seal was gotten nearby, it was replaced and he was on his way. Great service. He seemed like a genuinely nice guy.
great service!
Ariana - Cincinnati, OH
Great experience from "A to Z"!
Kathy - Cincinnati, OH
The entire service experience was exceptional. I really appreciated the ability to track my technician's progress on email as well as his phone call giving me a heads up he was on his way during the time expected. Joel was professional and fortunately was able to diagnose and fix the problem we had with our Jenn-Air refrigerator. He had to dig a little to figure it out and did not give up. A very nice man to have in our home and we would DEFINITELY want to have him again if future needs arise.
Great Service!
Patrick - Cincinnati, OH
Arrived on time, very courteous! Fixed the washer in a short amount of time.
Prompt service.
Janet - Cincinnati, OH
My washer was repaired and 1 week later, the new parts malfunctioned. The replacement parts arrived early and the repeat repair was completed earlier than expected. Keeping my fingers crossed that the parts will last longer than a week! ***I cannot comment on cost / pricing of service below since the part and service were under warranty.
Professional Service Company
Albert - Cincinnati, OH
I have had A-Z our 4 times in 2 months due to a lemon dishwasher. They were always prompt, courteous, and knowledgeable. Thanks
Great Service!
Cynthia - Cincinnati, OH
The tech was extremely informative and pleasant!!
Great service
Adam - Cincinnati, OH
Very helpful & knowledgeable technician.
Response from A to Z Appliance Service:
Thank you
Great service
Maurice - Cincinnati, OH
Service was great
Response from A to Z Appliance Service:
Thank you very much for the review.
Great Customer Service!
Obonganam - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you
Washer is not what they say
Larry - Cincinnati, OH
Problem is with Home Depot and the product they sold us does not work for our needs and they will not stand behind it
Response from A to Z Appliance Service:
Thank you for the review and sorry the washer is not what you thought you were getting. Hopefully that gets resolved, but thank you for using our service.
Good service
Pat - Cincinnati, OH
Mark was very professional and polite. He replaced a part, but said that might not address the problem, so he also noted the number of another part that may be needed. The problem was not fixed, so we made a phone call and the new part has been ordered. I would definitely recommend Mark.
Response from A to Z Appliance Service:
Mark does a good job for us. Thank you for taking the time to leave this review of his work
Outstanding Seevice
Michael - Cincinnati, OH
Arthur was very professional, polite, prompt and prepared!
Response from A to Z Appliance Service:
Thank you. Arthur does appreciate it when his customers take the time to leave a review. We appreciate it as well
Mr.
Eric - Cincinnati, OH
They came to my house on time and fixed my dryer in less than an hour.
Response from A to Z Appliance Service:
Thank you for the review. We appreciate it.
Great Service
Peter - Cincinnati, OH
Great service, on time, very courteous and professional
William - Cincinnati, OH
Great repairman bad support staff
Amy - Cincinnati, OH
The repairman was very helpful and professional. His support staff let him down by sending the wrong part. He had to make 3 trips for a simple switch change.
Great Service
Susan - Cincinnati, OH
Took a couple of trips to identify the true problem but once identified, Jonathan and A to Z did a great job. (Whirlpool did not do a great job )
Excellent Service
Elizabeth - Cincinnati, OH
Awfull
Holly - Cincinnati, OH
My appointment was from 12 to 3 the guy was double booked and he Ididn’t get to me until five. I I lost a days work I wouldn’t recommend your company to anyone. And he couldn’t fix my problem
excellent service
VICKERS - Cincinnati, OH
Excellent Service, happy customer.
Michelle - Cincinnati, OH
Great Service
Mark - Cincinnati, OH
Honest and professional tech
Bev - Cincinnati, OH
Jonathan was great
Ande - Cincinnati, OH
Jonathan was great. He quickly new what the problem was and how to fix it.
very easy to work with
Fransisco - Cincinnati, OH
Service Experience
Bruce - Cincinnati, OH
Very Professional. left the work spotless, and very informative with all my questions. You have a repeat customer and I will recommend your service to anyone is looking for an appliance repair company.
Great service
Joshua - Cincinnati, OH
We continue to have warrant work done on our fridge. I like their system that allows you to track the technician as well as know where you are at for the day. Are you 2nd or last stop in their schedule? It’s a really nice feature. Keep up the great work.
Greg
Greg - Cincinnati, OH
Great Service
Great service! Knowledgeable technician.
Diane - Cincinnati, OH
Al
Al - Cincinnati, OH
Good tech
Great!
Casey - Cincinnati, OH
Terry S.
REFRIGERATOR KITCHENAID KUDR204EPA00 "Checked the machine and replaced the filter dryer with a UV dryer, will R/S to leak check in 7 days.; used 1 WPW10143759 (DRIER UV) from stock"
Terry S.
BEVERAGE CENTER KITCHENAID KUBR204ESB00 "Checked the cooler and found the unit is stuck in display test mode, per tech support unit needs the board replaced. The customer declined the estimate to repair at this time.W10807582 board "
Arthur H.
OVEN KITCHENAID KDRS467VSS05 On arrival customer says F2-E1 error code is back . Called tech line spoke with Rich . Tech said install vent deflector and wire harness and the keypad . Rescheduled for June 28 to install Sr number 772515990; ordrng 1 W10116104 (KEY PAD ) and 1 W10494088 (harns-wire) and 1 W10903603 (deflctr-vt)
Mark B.
REFRIG WHIRLPOOL GX5SHDXVB03 "Customer complaint of unit frosting over in freezer compartment, confirmed complaint, checked evaporator, found large amount of frost buildup on top right side of evap, checked p trap, no blockage, tested heater, heater is heating during service mode, found defrost thermostat is shorted, needs replaced, quoted part: WPW10165425; ordrng 1 WPW10165425 (bimetl-def)"
Arthur H.
IKEA MICROWAVE IBMS1455DS00 On arrival Mark and I removed microwave from wall . Then removed the cover From cabinet of microwave. Removed the User interface panel and replaced The user interface and buttons . Reassembled the cabinet and put Microwave back in the wall . Tested unit and all buttons are now working. Took one picture of unit after repair no one here to sign I- pad .
Arthur H.
RANGE WHIRLPOOL WFE525S0HZ1 On arrival customer says bottom drawer not closing correctly. Confirmed complaint and then realigned the slides on the drawer. Tightened up all screws . Door now closing properly. Took one picture of model and serial Took three pictures of drawer closed properly. Customer went to sleep while in home No signature for I-pad
Terry S.
FRIDGE SAMSUNG RB195ABPN/XAVIER "Cleared frozen defrost drain in the fresh food section, unit checked okay."
Joel L.
REFRIGERATOR JENNAIR JF42NXFXDE Replaced main board per techline for voltage drop from the control. Cus to observe. Unit is powering on. All checks are good now.
Charles S.
DISHWASHER WHIRLPOOL WDF331PAHS0 Cancel ticket pls. This ticket is same as 300269
Charles S.
REFRIGERATOR WHIRLPOOL WRT318FMDM02 Hinge and door issue. Power good and all ckd ok. Cools as designed. Unit screws sticking out of hinge causing door to move in and out. Fixed hinge and ckd ok. Operation is as designed.
Charles S.
OVEN WHIRLPOOL WFG320M0BS3 Cx has not received parts yet. Said has things to do rest of today. So Tuesday next week won’t work and getting induced Wednesday or Thursday next week. Cx is pregnant. And due anytime. Only day available is Monday. ; schdld next appmnt for 6/26 WED !
Charles S.
N/A N/A ET1CHMXKB03 Fan motor WPW101897032221677 bi metal defrost. Unit over frosting in freezer evap. Dripping water into lower fridge. Power to unit is good and everything else ckd ok. Ordering parts for repIr. ; rqstng P&A on 1 2221677 (defrost thermostat) and 1 WPW10189703 (motor-evap)
Arthur H.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Took picture of dent in refrigerator. The dent is on the left side of cabinet Small dent in the gray painted area . Dent can’t be seen when refrigerator Is in its position. There are numerous dents in this refrigerator a lot On the left refrigerator door in the stainless. Took a couple pictures of those also .
Charles S.
DISHWASHER WHIRLPOOL WDT750SAHW Arrived to store operation checked ok.
Arthur H.
KITCHEN WHIRLPOOL WEE510S0FS1 1828 Kinney ave 45207 is the address where range is On arrival removed oven door . Disassembled door and removed all Shattered glass. Installed the new glass and reassembled the door . Oven now ready for use . Took one picture of model and serial
Charles S.
OVEN WHIRLPOOL WFG320M0BS3 Cx has not received parts yet. Said has things to do rest of today. So Tuesday next week won’t work and getting induced Wednesday or Thursday next week. Cx is pregnant. And due anytime. Only day available is Monday. ; schdld next appmnt for 6/26 WED !
Charles S.
XXL FRENCH DOOR KITCHENAID KFIS29PBMS00 W10633627 motor evapWpw10248524 panWpw10277799 harnessWpw10389152 supportWpw10501260 cover evapWpw10550026 front panInstLled parts listed. Operation of unit checked ok. No leaks and unit cools and freezes as designed. All ckd ok.
Terry S.
FRENCH DOOR XTE KITCHENAID KFIS29PBMS02 Replaced refrigerator evaporator freezer evaporator and compressor leak checked with nitrogen at 200 psi re-charge for 5.5 ounces or 130fora unit checked OK
Terry S.
FREEZER KITCHENAID KRFC604FSS01 Replaced the shelf unit ok.
Terry S.
DRYER WHIRLPOOL MEDB765FW0 Checked unit over found flat spotted chrome rollers replaced drum rollers unit checked OK; used 1 4392067 (DRYER MAINT KIT) from stock
Terry S.
REFRIGERATOR WHIRLPOOL MSD2658KGW01 Checked unit over found ice door not closing properly causing ice and frost buildup inside shoot unit needs ice but replaced as well as the doors and the ice door closer; ordrng 1 W10823377 (mechanism delay) and 1 WP2180353 (door-chute) and 1 WPW10170129 (ice-contnr)
Terry S.
RANGE WHIRLPOOL RF3105XXN1 Checked unit over found open bake element in range customer declined repair
Terry S.
50#IM 15" FS KITCHENAID KUIC15POZP1 Checked the ice machine found the recirculating pump running but not moving water unit needs the pump replaced. ; ordrng 1 W10908287 (pump)
Terry S.
DRYER WHIRLPOOL WED560LHW0 Replaced motor and wheel still have noise spoke with Andy at Whitehall tech-support was recommended to replace the motor housing and the motor bracket; ordrng 1 W10135695 (base) and 1 WPW10211911 (housing)
Terry S.
DISHWASHER WHIRLPOOL WDT710PAHW1 "Replaced the main control, tested unit checked ok."
Terry S.
REFRIGERATOR KITCHENAID KRFF507ESS01 Customer paid with cc ending in 0805
Terry S.
RANGE WHIRLPOOL RF3105XXN1 "Replaced the bake element the customer purchased, no part warranty."
Mark B.
COOK TOP - ELECT JENN-AIR JEF3115GS00 "Customer complaint of unit not cleaning off completely, customer states has followed all instructions from user manual and well as videos, states has spoken with whirlpool representatives over the phone multiple times and whirlpool decided to dispatch service, called tech line, tech line advised that unit will not completely clean off to look like new, advised that as long as all cleaning procedures are followed there is nothing more we are able to do under warranty, warranty does not cover cosmetic issues tech line: 7725127860"
Mark B.
OVEN JENNAIR JIC4715GS "Replaced control board/generator assembly, tested unit, unit is heating normal, unit is operating as intended, all checks ok."
Mark B.
RANGE WHIRLPOOL WFE505W0HW0 "Customer complaint of unit not operating, customer states cooktop will come on but clock and oven will not power. Confirmed complaint, upon pulling unit forward to check incoming power, found roaches crawling along floor behind unit and into and out of wall, advised customer that we will not work on unit unless she has proof of extermination company out to remove bugs from premises. Took one pic of behind oven to try to show bugs."
Mark B.
REFRIGERATOR WHIRLPOOL WRS586FLDB00 "Customer complaint of unit making clicking noise inside fresh food compartment, confirmed complaint, found dampener motor making normal operating noise, unit is operating as intended, all checks ok."
Mark B.
DRYER WHIRLPOOL WED5000DW2 "Customer complaint of unit making rattling noise during operation, confirmed complaint, checked inside unit, found underwire of a bra stuck in blower fan, removed wire, tested unit, no more noise, unit is heating and tumbling as normal, all checks ok."
Mark B.
WASHER MAYTAG MVWC425BW1 "Customer complaint of unit leaking, also now unit is not allowing water into the unit, checked error codes, found stuck key error code, cleared error codes, tested unit, confirmed that unit is not starting cycle correctly. In manual testing all valves activate normally, unit drains normally, no water is leaking from unit itself, water if overflowing from drain pipe, no leaks from machine, unit is not starting cycle correctly, control is not sending voltage to unit during cycle, needs control replaced. Showed customer that with tub filled with normal amount of water for cycle, when drain is activated, water is overflowing from drain pipe, back into unit and overflowing onto floor from standing drain pipe.; ordrng 1 W10671342 (cntrl-elec)"
Mark B.
WASHER WHIRLPOOL WTW4816FW2 "Checked error codes, found none, tested unit through manual test mode, latch locks and unlocks correctly, valves both actuate normally, drain pump is normal, spin is normal, agitate is normal, all checks ok."
Mark B.
WASHER MAYTAG MVWX655DW0 "Customer complaint of unit not spinning, and not sensing to fill correct amount of water, confirmed complaint, checked washplate, found washplate teeth are worn down, no longer making good connection with gearcase shaft, gearcase is leaking small amount of oil into tub, gearcase and washplate need replaced, also checked pressure system hose, no leaks, needs new control to correct water level sensor issue, ordering all parts for repair.; rqstng P&A on 1 W10625696 (cntrl-elec) and 1 W10721967 (drive pulley) and 1 W10902814 (washplate) and 1 W11035751 (gearcase)"
Mark B.
WASHER WHIRLPOOL MVWC425BW1 "Replaced gearcase, cam and belt, recalibrated unit, tested unit through automatic test mode, all functions are now normal, all checks ok."
Mark B.
FREEZER KITCHENAID KBRC36FMS02 "Customer complaint of freezer door not closing, confirmed complaint, found right hand track has come apart, bearings have fallen out of track, track needs replaced, advised customer best to replace both tracks at same time, quoted parts: right hand track: 2307978 , left hand track: 2307977
Mark B.
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Replaced ice maker, ice maker cycled and called for water normally, found spacer that had been installed previously had fallen off of freezer door, causing door switch not to actuate, installed spacer to ensure proper switch operation.; used 1 WPW10221048 (SPACER) from stock"
Mark B.
WASHER WHIRLPOOL WTW4955HW1 "Customer complaint of unit leaking during operation, tested unit, found small leak coming from drain pump, ordering to replace.; ordrng 1 W10919003 (pump-water)"
Mark B.
LAUNDRY MAYTAG MVWC565FW1 "Replaced gearcase and splutch assembly, recalibrated unit, tested unit, unit tested normally through automatic test cycle, all checks ok."
Mark B.
REFRIGERATOR WHIRLPOOL WSF26C2EXF01 "Customer complaint of frost inside freezer compartment along top. Confirmed complaint, freezer door seal has worn down and is no longer sealing properly, adjusted door to try to seal unit, no adjustments will seal door, unit needs new freezer door seal, seal is non removable from freezer door, needs new freezer door for repair. Quoted part: LW10371918"
Mark B.
19'' WHIRLPOOL WRT519SZDM02 "Customer complaint of unit not cooling in fresh food compartment, frosting in freezer compartment, confirmed complaint, found large amount of frost in freezer compartment, found frost blocking air flow into fresh food compartment, cleared frost, freezer adjustment was set to max, turned adjustment to recommended setting, fridge temp control was set to less cool, adjusted control to recommended setting, attempted to enter service mode on control, control would not go into service mode, ordering new control due to control not responding correctly.; ordrng 1 W11085365 (cntrl-elec)"
Mark B.
RANGE IKEA IGL730CS0 "Replaced control, tested unit, unit is now heating normally, no errors, all checks ok functionally, found while putting unit back together that clips have worn and is no longer allowing screws to keep trim in place, ordering clips to fix issue,; ordrng 3 W11025100 (insert)s"
Mark B.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Customer complaint of rust on doors of unit, confirmed complaint, unit is out of 30 day cosmetic warranty, called partner team to see if whirlpool will cover replacing both doors, partner team stated issue should be covered, partner team stated to submit claim and if claim is denied, to contact partner team to have work covered, partner team advised they noted this information in their system as well. Partner team call file number: 7725153643; ordrng 1 LW10803941 (dor-fip) and 1 LW10803965 (dor-fip)"
Joel L.
WASHER MAYTAG MVWB725BW0 "Replaced door latch for intermittent operation. Unit is filling and functioning properly at this time. Ran through cycle for testing of unit. All checks are good,"
Joel L.
DISHWASHER WHIRLPOOL WDF520PADM7 "Removed and found obstruction in drain hose. Tested unit, and checked operation. Unit is filling, washing, and draining well now, all operations testing good now,"
Joel L.
WASHER MAYTAG MVWX655DW0 "Replaced wash plate, tested unit after repair, all checks are good now. Unit is testing good."
Jeremy F.
REFRIGERATOR WHIRLPOOL WRB119WFBM00 "Replaced control, tested heater, heater is getting power, checks ok."
Jeremy F.
LAUNDRY MAYTAG MVWB865GW0 "Checked for error codes, found long drain, tested drain pump, found drain pump making a screeching noise, replaced drain pump, ran through test cycle, unit is draining, calibrated unit, all operations normal, checks ok.; used 1 W10876600 (DRAIN PUMP) from stock"
Charles S.
DISHWASHER WHIRLPOOL WDF330PAHB1 Wpw10671905 dispenserInstalled part and all ckd ok. No leaks and operation is as designed. All ckd ok.
Charles S.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Cx complaint is unit is leaking all over floor. Explained it had leaked several times. Tightened water line by two whole turns. Also adjusted door seal. Seal was not touching bottom of tub as should. Added water leak detector to floor under unit to try and find any possible leak during cycle. Found no leaks. Advised cx to leave paper mat for 48 hours and let us no if there is any signs of leaks.
Charles S.
WASHER WHIRLPOOL WTW4950HW1 Cx trying to show me sound unit makes in spin. Power good and no leaks. 7nit has no error codes and operates as designed. Did take pics. Unit has front dent on bottom front cabinet. Unit makes sound periodically. Like a clicking sound in spin cycle. Calling tech line....Tech line rep....MarkDiagnostics no error codes. sound clicks in spin. Tech stated if no error codes and spins fines and not causing functional issue. It could be normal functioning noise. It may be alarming to cx but it probably typical normal noise. Tech stated he was documenting everything.
Charles S.
WASHER WHIRLPOOL WTW4816FW1 W11170319 controlPart installed. Power good and no leaks. Operation is as designed. All ckd ok.Wpw11158830 capacitor installedTested in test cycle and manual cycle. Unit operates as designed. All ckd ok.
Charles S.
REFRIGERATOR KITCHENAID KRFF507ESS01 W11033168 harms wireWpw10501260 evap coverInstalled parts listed. Power good and no leaks. Operation of fridge and freezer is good. Zip tied thermistor and covered in aluminum tape. Operation is as designed all ckd ok.
Charles S.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Leveled unit for cx bcoz it wasn’t installed correctly and door was smacking side when shutting. Power good and no leaks. Tested and all ckd ok. Operation works as designed. All ckd ok.
Charles S.
N/A N/A KFCS22EVMS3 Power good and no leaks. Rails to freezer need replaced. Offset and sticking. Bearings bad. Also fridge door seals are torn and need replaced. And damper door is grinding. grill to bottom broke. As well as filter cover clip broke. rail mulligan springs bad. Parts needed are listed. WP13055901 rails (2)WPW10594329 damperWP67006331 coverW10830046 grey door gasket (2)W11177238 rail mullanWPW10534155 grill ; rqstng P&A on 2 W10830046 (gasket-fip)s and 1 W11177238 (rail-mulln) and 2 WP13055901 (slide)s and 1 WP67006331 (cover-filt) and 1 WPW10534155 (toe grille (GREY)) and 1 WPW10594329 (control)
Charles S.
LAUNDRY MAYTAG MVWC565FW0 When arrived put unit into drIn spins to get rid of excess water. Error code F7E6Motor fault. Pulled belt off motor and free spin motor. Motor bearings bad. Motor needs replaced. Also cannot get bolt from agitator out. Unit needs additional parts. Unit basket and tub seized together. need these parts to repair unit. Pls see sticky note.W10512161 tubW10752719 basketWPW10215093 filterWP8533928 screwWP8533953 screw (8)W11161960 agitatorW10752187 boltW11026785 motorWPW10006384 belt; rqstng P&A on 1 W10512161 (tub asm) and 1 W10752187 (screw) and 1 W10752719 (basket) and 1 W11026785 (motor-drve) and 1 W11161960 (agitator) and 1 WP8533928 (screw) and 8 WP8533953 (screw)s and 1 WPW10006384 (drive belt) and 1 WPW10215093 (clean out filter)
Charles S.
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 "Cx met me at door. Stated,all week unit ice had been getting stuck in chute and now yesterday and today it is working fine. Advised me she will just call in if issue persist being there’s no code for payment from whirlpool. I did not enter home and I did not do anything with unit."
Charles S.
REFRIGERATOR KITCHENAID KRFF507ESS01 W10830288 LED ControlW11205082 moduleW10908166 module(4)Multiple lights bad. Ordering parts for repair. Power good and no leaks on or in fridge. Operation of fridge and freezer are as designed. Ckd ok. ; ordrng 1 W10830288 (cntrl-elec) and 4 W10908166 (module)s and 1 W11205082 (module)
Charles S.
REFRIGERATOR KITCHENAID KUDF204EPA Donna with partner team. Powers fine just drawers are crooked and uneven. Top drawer front is sticking out on left side and right side is further in but seals against cabinet. Both drawers are shifted more to right and left sides further in from cabinet. So looking at unit from front you can see side left cabinet and on right side drawers side frame stick further out than cabinet. Floor is level in which unit is sitting on and legs are all the way in. Unit is flush on level floor. With a level unit is off centered. Looking down on top drawer from top you can see left side sticks further out than right side. Took pics of unit. Can not find no physical damage to outside of unit. William techline rep.....explained everything with tech. Tech decided to send me over to another tech. sent me over to techline master tech....KevinTook documentation and went over issue with me. Units basically still store. stock. No damage notice to out side of unit. Drawers
Arthur H.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 On arrival customer says refrigerator is leaking water. Confirmed complaint. After inspection found refrigerator Door deal not making contact with refrigerator cabinet. Used steamer to soften up seal and reform against The cabinet . Door now sealing correctly Took one picture of model and serial and one of receipt Took two pictures of the void between the seal and cabinet. Ask customer to fill out survey when they arrive
Arthur H.
DRYER MAYTAG MEDB765FC0 On arrival customer says dryer door not latching . Confirmed complaint Installed one new dryer door latch . Test ran dryer . Door now latching . Took one picture of model and serial Took two pictures of the work area ; used 1 279570 (LATCH) from stock
Arthur H.
WASHER MAYTAG MVWB865GC0 On arrival customer says washer makes a funny noise . Went into diagnostics and checked for error codes. F2-E1 button stuck . Did UI test and all buttons Turned off. Checked all functions of washer . Cold and hot water good Drain pump good. Agitation slow and fast good . Spin cycle slow and fast good . Ran test 52 to recalibrate Control. Ran quick cycle and all noises are Normal. Took one picture of model and serial and one of receipt Ask customer to complete survey Ask customer to record noise if she can .
Charles S.
DRYER WHIRLPOOL WHD5090GW0 W11239098 control, Power good to unit. Performed test off F01 error code. Test failed. Per whirlpool replace ACUQuote given to cxCx wants to repIr. ; ordrng 1 W11239098 (cntrl-elec)
Arthur H.
REFRIGERATOR WHIRLPOOL WRF990SLAM00 On arrival customer says refrigerator not cooling again . Found UV drier Leaking at the split end . Removed drier and installed a new drier . Pulled vacuum and recharged with 5.5 oz 134a . Checked for leaks with bubble solution. No leaks found . Refrigerator cooling on departure. ; used 1 WPW10143759 (DRIER UV) from stock
Charles S.
XXL FRENCH DOOR KAD KFIS29PBMS02 Power to unit is good. Cools and freezes as designed. Freezer drawer rails need replaced and upper drawer rails. Also fridge door gasket ripped. Parts listed needed for repair. Diagnostics ran fine and no error codes. Freezer door seal is good. And door shuts fine if pushed in harder because rail keeps sticking. No leaks and operation otherwise is as should be. Ordering parts for repair.W10407212 gasketW10625067 bracketW10625068 bracketW10850332 bracketW10858092 bracket; rqstng P&A on 1 W10407212 (gasket-fip) and 1 W10625067 (bracket) and 1 W10625068 (bracket) and 1 W10850332 (bracket) and 1 W10858092 (bracket)
Arthur H.
REFRIGERATOR WHIRLPOOL WRF560SMYB02 On arrival removed freezer evaporator cover . Used steamer to clear all frost . Replaced defrost thermistor with new one and wire tie and foil . Replaced The defrost control with new one all operations are now working properly.
Charles S.
"M/W OTR, PURCHA" AMANA AMV2307PFB0 Power to unit is good. Unit will not start or enter diagnostics. No sound either. Unit needs parts listed. W10849846 control; ordrng 1 W10849846 (cntrl-elec)
Arthur H.
WASHER WHIRLPOOL CET9100GQ0 On arrival customer says that belt broke on washer. Confirmed complaint Customer said he went to CAP and purchased the belt but could not get The belt on . I removed the back brace and installed the belt around the drum And motor . Washer now spinning properly again. Took one picture of model and serial Ask Mr . Burgess to fill out survey when they arrive Customer had part W10260319 drive beltT
Arthur H.
"M/W OTR, PURCHA" WHIRLPOOL WMH31017HS2 On arrival removed vent cover . Then removed control pad . Then removed The control board. Took the control backer from panel control and installed The backer into the new panel control. Then installed the new electronic Control in the panel. Reassembled Control pad . Tested light and the light Now is working on full and half and off positions .Microwave is now ready for use
Arthur H.
WASHER WHIRLPOOL CAE2743BQ0 On arrival customer says washer will not start. Went to diagnostics and checked for error codes. F-7 E-5 shifter F-7 E-1 spin speed F-0 E-5. Cleared error codes . Recalibrated Washer Control. Ran auto test and machine passed . Then ran manual test . Washer passed all testing . Cold water OK. Hot water OK. Drain pump OK. Agitation Slow / Fast OK Spin cycle Slow /Fast. OK . Washer checks out all operations working correctly. Customer paid 96.30 by credit card today
Arthur H.
REFRIGERATOR JENNAIR JFFCC72EFS00 On arrival had to remove ice maker and broke fill tube assembly. Used tape To fasten the new tube to the old tube and guide it thru door . Connected Fill tube to water line on top of door . Plugged heater in and took a picture With tape holding wires up out of way of the flex tray on ice maker . Went To diagnostics and and ran test 97 to fill the ice maker tray with water . Ice maker now working properly.
Arthur H.
BTM FRENCH DOOR- WHIRLPOOL MFI2568AES On arrival customer says dispenser won’t change from water to ice . Confirmed complaint. Customers display is powered up but no buttons are Working. Could not program new board to refrigerator. Will use on return Trip Took one picture of model and serial and one of receipt Rescheduled for June 24 to install ; ordrng 1 W11221359 (KEYBOARD )
Arthur H.
I-ENABLED DW MAYTAG MDB4949SDM3 On arrival dishwasher is flashing error code F2-E2 . UI not communicating With control. Confirmed complaint. Removed inside of door and checked for power to control. 118 volts to control. Replaced the electronic control and ran diagnostics test cycle. Dishwasher now working again. Called partner team and got policy adjusted for customer Took one picture of model and serial Took one picture of work area Customer paid 173.82 by credit card today declined to give e-mail address Authorization number for parts only MKTY900AP1
Arthur H.
DRYER WHIRLPOOL WHD5090GW0 Dryer is stacked on top of washer in a closet . Customer said they would get it down where it can be diagnosed . Customer to call back in for appointment When dryer is accessible.
Arthur H.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 On arrival removed all shelves and trays from refrigerator. Removed Evaporator cover and replaced the fan and thermistors. Reassembled the insides of refrigerator. Replaced the user interface and the main Control board. Set temps on control and refrigerator is cooling on departure.
Arthur H.
WASHER WHIRLPOOL CET9100GQ0 On arrival customer says washer now leaking. Removed back and front panel Started a cycle. Found dispenser drawer blocked with powder soap and Soap dispenser over flowing . Cleaned out dispenser and ran complete Cycle no leaks found . . Gave customer instruct on using liquid soap and How to use the dispenser. This is a homeless shelter and the people here Wash for free and have never seen a washer like this .
Arthur H.
WASHER MAYTAG MVWC565FW1 On arrival customer says washer won’t start. Confirmed complaint. Lid lock Stuck in on position. Popped the top of washer and unlocked the lid . Removed bad electronic control. Installed the new electronic control. Calibrated new Control to Washer . Ran auto test in diagnostics and washer Passed all testing. Took one picture of model and serial Work area was basement concrete floor . Customer has authorization number for repair today
Arthur H.
XXL FRENCH DOOR WHIRLPOOL WRF736SDAM10 On arrival removed the water dispenser valve in top of refrigerator. Replaced With new unit . Dispenser has a steady drip after water shuts off . Called Tech line spoke with Robert . He said check the fitting above refrigerator door that goes down to refrigerator. I unhooked both ends and turned valve around. Checked for drips . No dripping on departure.File number for issue 7725153417N
Arthur H.
DRYER MAYTAG MGDX655DW2 On arrival customer says dryer door is too hard to close . He demonstrated Issue for me . Replaced door catch with new one . Door catch is working Properly now . Took one picture of model and serial and one of receipt Took one picture of concrete basement floor Ask customer to fill out survey when they arrive Customer agreed
Arthur H.
REFRIGERATOR KITCHEN AID KSC24C8EYY02 On arrival customer says refrigerator is not cold enough. Checked temperatures we have 49 in the refrigerator and 26 in the freezer . Control Is set at -4 and 33 . Wet thru diagnostics and refrigerator passed all testing. Used watt meter to check wattage draw. Compressor is only pulling .84 Compressor is very hot to the touch . Customer needs one new compressor Drip pan in refrigerator side is rusty and needs replaced. Compressor under Kitchen Aid warranty ; ordrng 1 876765 (mtg kit) and 1 W10253005 (compressor) and 1 W11162078 (DRIP PAN )
Arthur H.
WASHER MAYTAG MVWB835DW4 On arrival customer says washer will not let him make selections. Went into Diagnostics and checked for error codes . F5-E0 lid lock . Tested lid lock Works correctly. Ran manual test washer passed all testing. Main control Diagnostics light is flashing correctly. User interface has short in it . Customer needs one new console.Took one picture of model and serial and one of receipt Rescheduled for June 25 to install Washer in basement concrete floor ; ordrng 1 WPW11112656 (CONSOLE)
Arthur H.
WASHER MAYTAG MVWB300WQ0 On arrival customer says washer won’t start cause of lid lock . Confirmed complaint. Washer gave error code for lid lock . Customer needs one lid lock DAP has in stock Return June 26 to install Took one picture of model and serial ; ordrng 1 W1061944 (LID LATCH)
Arthur H.
"M/W OTR, PURCHA" WHIRLPOOL WMH32519HZ1 On arrival customer says microwave not heating again . Confirmed complaint Called tech line spoke with Rich and documented heating issue. This is The third time mag has went out in a year . Customer needs one mag Took one picture of model and serial. Rescheduled for June 27 at customer request ; ordrng 1 WPW10693025 (MAG)
Joel L.
ICEMAKER KITCHEN AID KUIC15PRXS0 "Spliced wires to pump. Direct routed for short issue. Tested unit for proper function. All checks are good,"
Terry S.
REFRIG WHIRLPOOL KBLS36FKX01 "Replaced the evaporator motor in the freezer section of the refrigerator, also found open thermostat in the icemaker and the mold cavity coming apart replaced the ice maker unit checked okay.; used 1 WPW10190965 (ICEMAKER) from stock"
Arthur H.
REFRIGERATOR WHIRLPOOL WRF540CWBM00 On arrival found manager to show me where RV is located. Had him Sign damage waiver. Then removed inlet water valve . No water connected To refrigerator on arrival. Installed the new inlet water valve . Took pictures Of work area. Left customer leak detector mat . Took one picture of model and serial
Terry S.
DISHWASHER WHIRLPOOL WDF520PADM7 Checked unit over unit would not go into programming mode took the door panel part checked and owned out the heater and thermistor assembly both sound good suspect issue with main board; ordrng 1 W10906426 (cntrl-elec)
Arthur H.
LAUNDRY WHIRLPOOL MVWB835DW3 On arrival removed wash plate and the bad gear case. Installed the New gear case and wash plate . Ran calibration test number 52. Checked all washer operations. Cold water good. Hot water good and Drain pump good . Agitation good and spin cycle good . Washer now working as designed. Took one picture of the work area Took one picture of red wire tie on sink .
Terry S.
ICEMAKER KITCHENAID KUIX305ESS2 "Replaced the valve still not filling , am getting water to the valve tried to blow thru the fill tube unable to. Per tech support unit needs the fill tube replaced.; ordrng 1 W11256498 (tube-water) and 1 WPW10678299 (tube) and 1 WPW10678300 (tube)"
Arthur H.
REFRIGERATOR WHIRLPOOL WRF560SMYB02 On arrival customer says refrigerator not cooling properly. Confirmed complaint. After inspection found evaporator froze over solid . Went to diagnostics and tried to turn heater on . Heater not coming on . Checked Heater and fuse . Both checked OK . Found service pointer for issue. Service kit W10902214 and control W11035836. Customer has authorization number for parts only . Took one picture of model and serial Took two pictures of the work area and evaporator Rescheduled for June 17 to install ; ordrng 1 W10902214 (thermistor) and 1 W11035836 (cntrl-elec)
Arthur H.
REFRIG MAYTAG MFI2570FEZ00 On arrival customer wasn’t sure if she had the money to pay me today . After thirty minutes or so she said go ahead and install all the parts . Replaced Freezer evaporator and filter drier . Replaced the ice maker and the right Side refrigerator door seal . Replaced the two end caps that the deli drawer Lid swivels on .
Terry S.
LAUNDRY WHIRLPOOL WDTA50SAHZ0 Replaced the console unit checked okay.
Mark B.
DRYER MAYTAG MEDB765FW0 "Customer complaint of moisture in dryer, checked vent to outside, found lint clogging cover keeping cover from closing when unit is not operating, cleared out vent hinge, cover is now opening and closing correctly with air flow from unit, customer to keep an eye on exterior vent cover. Tested unit, unit is heating normally, all checks ok."
Charles S.
WASHER WHIRLPOOL WTW4950HW0 Cx stating on anything over small loads unit grinds. Found top basket seal does show indication of rubbing. (Overloading) advised cx that in an overly loaded size basket will drop down further and pulley will rub against pulley cover against floor. Calling partner team. KianPurchase date 6/10/18Installed cam wpw10721967 tested unit and all ckd ok. No leaks andmpower good. Ckd ok. Installed cam wpw10721967; used 1 WPW10721967 (CAM) from stock
Mark B.
REFRIGERATOR WHIRLPOOL WRS571CIDW00 "Replaced fridge and freezer doors, tested unit, no leaks, all functions normal, customer to observe ice production, all checks ok."
Charles S.
OVEN WHIRLPOOL WFG320M0BS3 Ordering insulation W11025151 for repair. Called cx to explain and scheduled for Monday 17th a.m.; ordrng 1 W11025151 (insulation)
Arthur H.
VENTHOODS KITCHENAID KXD4630YSS0 Customer has new venthood in the box that he wants installed. Customer has old vent hood already installed in countertop. I advised customer that we are not a installation company we are a repair Company . Residents do not speak English Had to talk with Oscar to Speak with someone who spoke English .
Charles S.
REFRIGERATOR KITCHENAID KRFF507ESS01 Cx stated unit not coolingTechline calledTech Ed....Checking thermistor and clearing ice from evap in fridge. Put unit in to automatic 8hour defrostAuthorization #KKQ8800DPL1W11033168 harness motorWpw10501260 evap cover. Drefrosted evap so cx could use till return visit. ; ordrng 1 W11033168 (harns-wire) and 1 WPW10501260 (cover-evap)
Arthur H.
FREEZER WHIRLPOOL WRF555SDHW00 On arrival customer says freezer is too cold . Things on the top shelf of Refrigerator is freezing items next to ice maker room . Went to diagnostics and ran all tests . Refrigerator passed all testing . My thermometer said it Was 5 degrees in the freezer and 35 in the refrigerator. Advised customer to To read owners manual and use and care guide . Customer had controls on 0 for freezer and 35 for refrigerator. Advised customer to raise the freezer Temp up if issue doesn’t get better . Took one picture of model and serial and one of receipt