Local Reviews
for Cincinnati, OH
Powered by Fluid LOCALVery Friendly Excellent Service
Gay - Cincinnati, OH
Joel
Joel - Cincinnati, OH
Great experience with dishwasher repair. Repairman was prompt, professional and even fixed an issue I hadn’t reported. Would gladly use them again.
Great Service
Gary - Cincinnati, OH
Excellent, in time and repaired everything.
1358 Herlin Place
Jenny - Cincinnati, OH
The fact that whirlpool does not allow for the mother board to be carried on a truck is an issue. The issue becomes how long it takes to repair the washer. Finally, if I would not have checked to see when the part had arrived my appointment was going to possibly be scheduled without my input as to availability.
Too soon to tell, especially after it was discovered that prior technician had left his repair unfinished
Ed - Cincinnati, OH
Refrigerator repair from Terry Sebastian
William - Cincinnati, OH
Terry was very professional. He was on time, worked quickly to make the repair and was very pleasant to work with.
K
Sandra Elliott - Cincinnati, OH
Good service, arrived on time and explained the service.
John Westrup
John - Cincinnati, OH
Absolutely terrible company. Have worked on on refrigerator for 5 weeks and it is still not making ice. Did not perform a complete diagnostic on the first trip. Doing that would have eliminated 3 subsequent trips. Unfortunately have a service agreement and stuck with them.
Very expedient!
Claudine - Cincinnati, OH
Fulfilled his purpose in a short time. He knew what the problem was and how to solve it. It was explained that warranty work must be called into the company!
Marlena
Marlena - Cincinnati, OH
Excellent, professional
Great Friendly Service
Susan - Cincinnati, OH
A very pleasant experience overall. Very accommodating with friendly and sincere phone conversations when making appointments. Terry is wonderful. He had to come out a few times but always kind and patient and issue now resolved with my oven.
Washer Repair
Robert - Cincinnati, OH
Fast Friendly and Efficient Service
Awesome
Stephanie - Cincinnati, OH
Quick, experienced and awesome service!
Great service
Tami - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you very much for the review. We appreciate it.
Mark is great
Linda - Cincinnati, OH
On time explains everything Great service
Response from A to Z Appliance Service:
Thank you very much for the review.
Great Service!
David - Cincinnati, OH
This Guy Know his Stuff! Thanks gain!
Response from A to Z Appliance Service:
Thank you very much for the review. We like having Arthur on our team.
Arthur is great!
Ronald - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you very much for the review. Arthur and us appreciate you taking the time to review his work. Thanks again
Good service, a little pricey especially the labor costs.
Patrick - Cincinnati, OH
Repair man seemed to know his stuff. Good to work with.
Response from A to Z Appliance Service:
Thank you very much for the review.
Whirlpool repair
Ron - Cincinnati, OH
Great service! I appreciate the expertise of the serviceman
Response from A to Z Appliance Service:
Thank you very much for the review.
Very accommodating service!
Anne - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you very much for the review.
Great service. Informative and courteous
Thomas - Cincinnati, OH
Explained problem and answered a few other questions.
Response from A to Z Appliance Service:
Thank you very much for the review.
Excellent service
Patricia - Cincinnati, OH
Service was prompt and completed to our satisfaction in a professional manner.
Service Review
Ann - Cincinnati, OH
Service was very good, Joel got the dryer fixed quickly. It was expensive adding the service call and the labor was a pretty heavy fee.
Response from A to Z Appliance Service:
Thank you very much for this review. We appreciate it.
Our repair man was wonderful with my son who wanted to watch his every move! I enjoyed working with your company.
Holly - Cincinnati, OH
Excellent service
Peter - Cincinnati, OH
Great
Jillian - Cincinnati, OH
Great thank you
Great service!
Gina - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for this review
Great service and very knowledgeable —
Gina - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for this review
Dryer repair
Fran - Cincinnati, OH
Joel is an Excellent repair technician. He explained why the issue occurred and provided info on other features of the machine.
Response from A to Z Appliance Service:
Thank you for this review
Amy
Amy - Cincinnati, OH
Good. Quick and efficient. Arrived on time. Fixed it.
Response from A to Z Appliance Service:
Thank you for this review
Great Service
Thomas - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for this review
Very good service
Emma - Cincinnati, OH
Mark was on time and did a great job. He explained what the problem was took care of our needs. Thanks Emma
Response from A to Z Appliance Service:
Thank you for this review. We appreciate it.
Another awesome technician.
Gene - Cincinnati, OH
This is the second time I asked A to Z for help, and the second time the technician who was scheduled, Charles S., was totally understanding of my problem, the repair that was necessary, efficient, and respectful of my property. I certainly hope that I will not need any more repairs anytime soon, but if and when I do, I will call this company. Thank you for sending Terry the first time and Chuck the second. I think your best sales people are those who come into contact with the public, like these gentlemen. Gene Gelfand, Madeira, Ohio
Response from A to Z Appliance Service:
Thank you for this review. We and our techs really appreciate it when customers leave review. Thanks again
Prompt service
Jeff - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for this review
Good Service
Molly - Cincinnati, OH
Arthur made me feel very comfortable and he did a good job.
Response from A to Z Appliance Service:
Thank you for this review. We and the tech appreciate it.
Great and fast service
Barry - Cincinnati, OH
Replacement of the electronic control panel on a new Whirlpool refrigerator
John - Cincinnati, OH
Our control panel was not working correctly immediately after the refrigerator was installed. We called for a replacement and a repair person was sent soon after. The new part was installed in a short amount of time and the install seems to have been completed with no problems: the new control panel seems to work correctly, nothing was damaged, and no cleanup was required.
excellent repairman
Gary - Cincinnati, OH
Very professional work was completed in a timely fashion
Molly - Cincinnati, OH
GOOD CALL
Brenda - Cincinnati, OH
Very nice efficient,quick and courteous.
Tracy - Cincinnati, OH
Would recommend
Excellent service!!!
Doloris - Cincinnati, OH
Charles was prompt and efficient in completing a slightly tricky handle attachment to our microwave. He was also very personable and pleasant to work with.
QUICK,SERVICE-ON TIME-SERVICE MAN:EXCELLENT
Phyllis - Cincinnati, OH
YOU GOT IT...
Fantastic service!
Frank - Cincinnati, OH
Fantastic!
Always Great Service
John - Cincinnati, OH
Technician quickly repaired the drainage problem I was having with my washing machine.
Very professional, worked quietly, solved the problem at this time.
Claudine - Cincinnati, OH
Mark cleaned up and was polite and concerned.
Professional & competent!
Jebb - Cincinnati, OH
Terry did a great job!
Ok service
Patricia - Cincinnati, OH
The service itself I had no complaints but had a problem with not being informed that the service charge is in addition to repair charges. Given this fact decided not to have repair. Too costly to begin with then add $96.30 to it (tax additional!) way too high. Please put all info upfront!!!
Wonderful service; skilled technician; problem solved!
Gene - Cincinnati, OH
From the moment Terry came into our home, I knew all was well. He was pleasant, knowledgeable, an advocate for the company, efficient and highly skilled. He was careful to make sure our floor was protected and that no mess was left behind. If I ever need service in the future, I will call your company and ask specifically for Terry. He is a great face for your company; if I weren’t retired, I would hire him away from you and put him in charge of customer relations. Thank you.
Great company to work with
Nicholas - Cincinnati, OH
I found this company to be very responsive with a quick turn around and really good at communication. Terry Sebastian was always on time, professional, courteous and efficient. Roxy was also great to deal with. Unfortunately my dishwasher failed again the day after Terry's last visit but Whirlpool is replacing the unit. Nonetheless my experience with A ro Z was a good one. Thanks!
Great service
Andrea - Cincinnati, OH
Our experience with A to Z was great. I received a call to let me know our service provider was on his way. He was timely, courteous and explained & fixed the issue with our freezer. It was the easiest part of my day, how often can you say that about a service appointment!
Persistance to Do It Right / Reasonable Cost
Bruce - Cincinnati, OH
Great service on time and took care of what needed to be done
Debra - Cincinnati, OH
Did a great job great service and took care of all my needs and questions
On time and friendly
Dan - Cincinnati, OH
Excellent service, caring and friendly
Bruce - Cincinnati, OH
Polite , & very well experienced. Wonderful
Janice - Cincinnati, OH
Arthur knows his stuff & He showed he cared . While he came to take care of one problem he noticed another & he handled that for me also. If I ever need your services again I will request Arthur. Thank you
Excellent customer service
Gina - Cincinnati, OH
Mark was pleasant and explained what he was doing
Great and prompt service
William - Cincinnati, OH
Terry did a great job and also guided us to get the service covered under warranty. He stayed with the service and even came back to make sure all was well and made some minor changes so all was well.
prompt, and went the extra mile to alleviate the problem
Randall - Cincinnati, OH
Survey
Scott - Cincinnati, OH
Starr the man
Steve - Cincinnati, OH
Mark did a great job
Excellent
Anne - Cincinnati, OH
Awesome service
Nathalie - Cincinnati, OH
Charles was very nice and very helpful. As someone who knows almost nothing about appliances, he did a wonderful job explaining to me what was wrong and what he needed to do to fix it. Would absolutely use this service again if needed!
Arthur was very efficient, he listened to what the problems were and went right to work on the dryer, he quickly found the issue and took action to fi
Dennis - Cincinnati, OH
Arthur showed more concern for my problem than the previous technician ( Jon ).
Mrs.
Emily - Cincinnati, OH
Great service
Shannon - Cincinnati, OH
Great, timely service
Ric - Cincinnati, OH
tech was friendly, knowledgeable & right on time!
Pleasant, informative, thorough.
Robert - Cincinnati, OH
Great Service
Susan - Cincinnati, OH
No problems and very happy with the overall experience of having oven repaired. Also, great communication and accurate arrival times.
Leslie
Leslie - Cincinnati, OH
Excellent customer service. Technician was knowledgeable and courteous
Great Service
Cheryl - Cincinnati, OH
Replacement of rotted refrigerator door seal.
Nancy - Cincinnati, OH
Service was under warranty. The refrigerator seal was gotten nearby, it was replaced and he was on his way. Great service. He seemed like a genuinely nice guy.
great service!
Ariana - Cincinnati, OH
Great experience from "A to Z"!
Kathy - Cincinnati, OH
The entire service experience was exceptional. I really appreciated the ability to track my technician's progress on email as well as his phone call giving me a heads up he was on his way during the time expected. Joel was professional and fortunately was able to diagnose and fix the problem we had with our Jenn-Air refrigerator. He had to dig a little to figure it out and did not give up. A very nice man to have in our home and we would DEFINITELY want to have him again if future needs arise.
Great Service!
Patrick - Cincinnati, OH
Arrived on time, very courteous! Fixed the washer in a short amount of time.
Prompt service.
Janet - Cincinnati, OH
My washer was repaired and 1 week later, the new parts malfunctioned. The replacement parts arrived early and the repeat repair was completed earlier than expected. Keeping my fingers crossed that the parts will last longer than a week! ***I cannot comment on cost / pricing of service below since the part and service were under warranty.
Professional Service Company
Albert - Cincinnati, OH
I have had A-Z our 4 times in 2 months due to a lemon dishwasher. They were always prompt, courteous, and knowledgeable. Thanks
Great Service!
Cynthia - Cincinnati, OH
The tech was extremely informative and pleasant!!
Great service
Adam - Cincinnati, OH
Very helpful & knowledgeable technician.
Response from A to Z Appliance Service:
Thank you
Great service
Maurice - Cincinnati, OH
Service was great
Response from A to Z Appliance Service:
Thank you very much for the review.
Charles S.
WASHER WHIRLPOOL WFW9200SQA10 Cx didn’t have shipping bolts in after moving unit. Tub dropped down off spring. Took unit apart to get tub back on spring and checked unit over. No leaks and power good. All ckd ok.
Charles S.
FREEZER KITCHENAID KRSF505ESS01 Fixed ice maker bucket. Also tested ice maker and leveled unit. All ckd ok. No leaks and power is good.
Charles S.
REFRIGERATOR WHIRLPOOL WRF560SEHB00 "Removed frost from damper door. Cx complaint was unit was making clicking sound. Advised cx damper motors will make that sound when cold and sometimes you can’t hear them at all. Cleared any debris from damper and power good and no leaks, and all ckd ok."
Charles S.
WASHER MAYTAG MVWX655DW1 Cx stating that unit won’t drain and spin anymore during cycle. Then would when put on drain spin. And now won’t at all. Power good and no leaks. Testing unit unit is not level unit needs gearcase. Bad gearcase oil all over bottom.W11035751 gearcase W10721967 cam Cx just buying new one and paying scall
Charles S.
"M/W OTR, PURCHA" WHIRLPOOL WMH32519HV3 Took pics of damage to side of unit and bottom. Unit has been dropped. Cx stated Home Depot said they will not take back because cx was on vacation at time of delivery and was over 24 hours. Calling tech line. Also control panelW11184553 panelW10245196 bottomW11207441 wrapW11342846 control Tech line Andre. Took documentation. 7725556173 file #Call partner team per techline to decide to repair or not.Partner team advised to repair.; ordrng 1 W10245196 (base) and 1 W11184553 (panl-cntrl) and 1 W11207441 (wraper-cab) and 1 W11342846 (CONTROL )
Charles S.
DISHWASHER WHIRLPOOL KUDS30FXSS4 WPW10480715 inner doorWPW10304408 dispecerWPW10462232 bracketWPW10177098 screw (6)WPW10497235 seal; rqstng P&A on 6 WPW10177098 (screw)s and 1 WPW10304408 (dispenser) and 1 WPW10462232 (brckt-disp) and 1 WPW10480715 (door-inner) and 1 WPW10497235 (seal)
Charles S.
KITCHEN WHIRLPOOL WDTA50SAHZ0 "W10712394 adjuster installed. Unit operation is good and power good. No leaks. All ckd ok. Previous wheel broke,off track and all other checked ok. ; used 1 W10712394 (ADJUSTER) from stock"
Terry S.
KITCHEN KITCHENAID KDTM354DSS5 Unit not starting properly unit needs main board; ordrng 1 W11177740 (cntrl-elec)
Terry S.
REFRIGERATOR KITCHENAID KRFC604FSS00 Replaced the refrigerator section evaporator cover. Unit checked okay.
Joel L.
DISHWASHER WHIRLPOOL MDB8959SFZ4 "W11259786 track sent to customer and installed by tech. Leak checked unit and tested for proper operation after repair, all checks are good now,"
Terry S.
REFRIGERATOR KITCHENAID KSC24C8EYY02 "Replaced the refrigerator evaporator, recharged the refrigerator unit started cooling."
Terry S.
FRIDGE KITCHEN AID KRFF707ESS01 "Checked the refrigerator and found the water line to the ice maker frozen, tested the heater and it checked okay. Thawed the water line unit checked okay."
Terry S.
FREEZER KITCHENAID KSC23C8EYY01 "Replaced the compressor, filter dryer and recharged the refrigerator. Unit checked okay.; used 1 AF1200 (1/4 VALVE) from stock"
Terry S.
XXL FRENCH DOOR WHIRLPOOL KFIS29PBMS02 "Replaced the right refrigerator door seal, unit checked okay."
Terry S.
SXS 22' RAM WHIRLPOOL WRS311SDHM02 "Checked the refrigerator and found the freezer evaporator frozen again, checked the thermistor and the heater assembly from the board both checked good spoke with Joel at Whirlpool tech support after conferring with his lead unit is determined to be non repairable.Joel7725569214"
Charles S.
LAUNDRY MAYTAG MVWB765FW1 W11135392 control Installed control. Power to unit is good and no leaks. Operation is as designed.
Charles S.
DRYER WHIRLPOOL WGD5620HW0 Cx complaint is error code still coming up. Removed vent from back of dryer and testing unit. Good airflow from dryer out back of unit. Started unit at regular cycle. 40 mins. Typically unit will only go to about 10 mins run time and shut off. Unit has ran consistently since turned on and is at 23 mins. Unit down to 18 mins. Unit is down to 9 mins. Unit down to 6 mins. Unit down to 3 mins. unit down to 2 mins. unit down to 1 min. Unit finished cycle. All ckd ok. Advised cx of techline advise and that whirlpool documented everything. Calling techline.Leon tech lineExplained to tech line good airflow to outside but still shutting down after 10 mins. Then explained I unhooked vent from dryer and unit is running fine and as should be. Even though there was good airflow while hooked up to vent but would shut down. But now being disconnected it is running great and no issues. Techline stated that unit is operating as designed. Cx May want to have vent checked. Bei
Charles S.
"M/W OTR, PURCHA" WHIRLPOOL WMH31017HZ0 Unit power good. No error codes in diagnostics. Unit was heating water. Cx stated unit didn’t heat and I reset control. Checked switches and connections. Unit heats food correctly as well. All ckd ok.
Charles S.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Unit powers on fine and unit frost pattern good. Unit checks to be ok. Compressor sounds normal. All ckd ok.
Charles S.
WASHER WHIRLPOOL WFW72HEDW0 "Cx complaint is having to clean mold,off unit seal (bellow)Explained this is why wpl says to clean with affresh tablets and to leave door cracked open with locked display. Cx still ex’sRest not satisfied with that and wants unit bellow replaced. Says child has allergy issues and mold is making his skin itch and that she can smell mold on clothes. Advised cx that unit is working as designed but I will call techline to confirm their place on issue. But unit does work as designed and no issue with unit operation. All ckd ok. Only issue is mold on unit. Called techlineRep ......Leon. Advised to tell cx to use clean cycle with affresh every two weeks. Also to wipe bellow down to where it’s dry after use. And to leave door opened with control locked. Said that since use and care guide sates how to do this then maybe if they want to pay for new bellow then do so. And would be at cx cost. Then stated will send me to safety dept for more documentation.Sr # 77255660
Joel L.
FREEZER KITCHENAID KFIS29PBMS02 "W10864518Per techline, will need additional fan installed in icebox to belt circulate airflow to freezer. ; ordrng 1 W10864518 (FAN )"
Joel L.
LAUNDRY MAYTAG MVWB766FW1 "Installed gear case for clicking noise during running, leak checked unit. All operations are good now, unit is testing good."
Terry S.
DISHWASHER KITCHEN AID KUDE70FXBL5 "Installed the cabinet trim seal the customer purchased, unit tested okay."
Joel L.
REFRIG KITCHENAID KRFF305EBS00 "KLKC000FL1.Replaced door. Tested operation after repair, unit is testing good now. Cus to observe."
Terry S.
BELLA KITCHENAID KRFC604FSS00 Replaced the icemaker unit checked okay.
Joel L.
RANGE WHIRLPOOL WEEA25H0HN0 Installed both panel and cooktop glass. All operations and tests are good now. Cus to observe.
Charles S.
DOWNDRAFT COOKT JENNAIR JES9750CAWO1 Duplicate ticket
Charles S.
WASHER WHIRLPOOL WTW4950HW1 Cx complaint is unit doesn’t spin out at least 1 in 10 times. Power to unit is good. And no leaks. No error codes in diagnostics. Testing in test cycle. Adjusted. It on pulley. Adjusted drain hose. And advised cx to watch for overloading and how to load in clothing per wpl use and care guide. Also advised cx that screen on hose end was not allowing water to escape fast enough. Possibly screen on drain in tub would be better. All ckd ok.
Charles S.
DISHWASHER KITCHENAID KDTE204GPS0 Power to unit good. No leaks. Checked power supply to unit. All ckd ok. Found out switch to unit was off and flipped switch and checking unit. Unit checked ok. All operation is as designed.
Mark B.
DRYER MAYTAG MEDC300BW0 "Complaint of unit shut off during cycle, will not start again, confirmed complaint, found vent hose kinked, blocking air flow, cleaned out lint, tested components on back of unit, thermal fuse is blown, all other components test normal, needs new thermal fuse. Quoted part: WP3392519 Replaced thermal fuse and dryer vent hose, tested unit, all operation normal, advised customer to have exterior vent line cleaned.; used 1 SS-HOSE6 (SS-HOSE), and 1 WP3392519 (FUSE) from stock"
Mark B.
REFRIGERATOR MAYTAG MRT311FFFZ00 "Complaint of unit not going above 45 degrees. Unit was powered off upon arrival, plugged unit in and waited over ten minutes, checked cooling, frost pattern is forming normally, airflow all checks good, all fans are functioning, all checks ok."
Mark B.
ICEMAKER WHIRLPOOL WRX735SDHV00 "Customer complaint of ice maker not making ice, confirmed complaint, found a few ice cubes stuck against arm of ice maker, causing ice maker to think ice bin was full, cleared ice cubes, unit harvested and called for water as normal, all checks ok."
Charles S.
REFRIG KITCHENAID KBFC42FTS02 "2309216 gasket8201809 gasket8201809 gasketInstalled and all ckd ok, operation is as designed, no leaks and power,is good."
Charles S.
WASHER WHIRLPOOL WTW4816FW2 W11170319 control Part installed and all ckd ok. Power good and no leaks. All ckd ok.
Joel L.
RANGE KITCHENAID KDRS467VSS05 Short shaft on left side of range came out and is broken. We need to have shaft and leveler ordered. Rescheduled for Friday.; ordrng 1 W10115793 (SHAFT SHORT ) and 1 W10859931 (LEVELER )
Terry S.
REFRIGERATOR WHIRLPOOL WRF989SDAB02 Replaced the compressor and evaporator recharged unit.; schdld next appmnt for 9/25 WED !
Terry S.
SXS 22' RAM WHIRLPOOL WRS311SDHM02 "Checked the refrigerator and found the freezer evaporator frozen up, defrosted the freezer evaporator and instructed the customer to observe the operation."
Terry S.
OVEN WHIRLPOOL JJW8630BAW "Replaced the door hinges on a upper oven, unit checked okay."
Mark B.
DRYER MAYTAG MEDC465HW0 "Customer complaint of unit not drying clothes properly. Tested unit, unit is heating normally on correct cycles, checked venting, nothing blocking venting at all, checked all components on back of unit, all test normal, timer is advancing normally, temperature switch is working correctly, unit is functioning normally, all checks ok."
Charles S.
OVEN KITCHENAID KODE507EBS03 "Power,to unit is good. Cx complaint is unit will not stop working on its own. Blowers are working fine. Unit shows no error codes in diagnostics but also glitches. Again power to unit is good. Door switches are not always turning light off after door shut. Manually pushing switches in sometimes lights goes off and sometimes doesn’t. Ordering following parts for repair. W10916763switch membrane W11179310 controlW10883049 latch (2)W10861504 blowerW11204568 t fuseSee sticky note; ordrng 1 W10861504 (blower) and 1 W10883049 (latch-door) and 1 W10916763 (swtch-memb) and 1 W11179310 (cntrl-elec) and 1 W11204568 (fuse-thrml)"
Charles S.
REFRIG KITCHENAID KBFC42FTS02 "8201809 gasket (2) , (x2)2309216gasket Cx wants to fix. Labor due on return. Seals are torn on fridge doors and bottom mount freezer seal is not touching and torn. Needs all 3 seals repaired. Power to unit is good and no leaks. Frost condensation build up in freezer from seals not touching and closing gap as designed. Giving cx quote for seals replace,ent and repair. Make a 2 count pls. ; ordrng 1 2309216 (gasket-fip) and 2 8201809 (gasket-fip)s"
Joel L.
DRYER LG DLE4801W "EBR71725801 electronic control 153.06Labor 98.75Service call 90.00Control is sending power to motor even out of a cycle. Unit powers up when door is shut and unit is plugged in. Cus deciding to not repair,"
Charles S.
DISHWASHER KITCHENAID KUDS30IVWH4 WPW10077883 inlet airWP8281217 screw (5)WPW10199696 dispenserWPW10177098 screw (6)WPW10164259 ventWPW10077877 capWP8269259 gasketUnit power good. Leaking on left side still. Found rust formation around dispenser and vent. Also bottom seal appears cracker. Ordering parts for repair. ; rqstng P&A on 1 WP8269259 (gasket) and 5 WP8281217 (screw)s and 1 WPW10077877 (deflector) and 1 WPW10077883 (inlet-air) and 1 WPW10164259 (vent) and 6 WPW10177098 (screw)s and 1 WPW10199696 (dispenser)
Charles S.
ICEMAKER WHIRLPOOL WRS571CIDM01 Power good to unit. No leaks. After diagnostics found cut wire on bottom to ice maker. Fixed wires and ice maker harvested. And drew water. Explained to cx that unit may produce and may not. Due to wire issues. Explained if problem persist unit would need new door. Cx understands and is happy with potential problem issue either way. Customer paid service call and labor charge call completed
Charles S.
"M/W OTR, PURCHA" WHIRLPOOL WMH31017HZ0 W10850446 capW10892389 controlW11175577 controlW11256462 diodeInstalled all parts listed. Power to unit is good. Heats and operates as designed. All ckd ok.
Charles S.
REFRIG WHIRLPOOL WRS325FDAB01 Power to unit good no leaks. Icemaker or not harvest needs replaced gave customer a quote for a new icemaker and they have decided to just pay service call and not repair at this time.
Charles S.
SXS 22' RAM AMANA ASI2175GRS01 Lw11025544 doorLw11156544 doorInstalled doors. Power good and no leaks. Operation is as designed. All checked ok.
Charles S.
FREEZER WHIRLPOOL KBFS22EWMS7 Power good and water was leaking onto floor from freezer door when opened. Found drain tube clogged and ice in freezer bottom. Cleared ice and tube. Defrost thermal was hanging. Reinstalled defrost thermal and crimped down and held by sealer gum. Tested and unit operation is as designed. All ckd ok. ; used 1 W10688359 (SEALER GUM) from stock
Terry S.
ICEMAKER KITCHENAID KUIX335HBL00 Wrong part; ordrng 1 1901A (pump) and 1 W11034363 (cntrl-elec)
Terry S.
19'' WHIRLPOOL WRT519SZDM02 Per TJ at tech support unit needs thermistor replaced.; ordrng 1 W10913629 (harns-wire) and 1 WPW10384183 (thermistor)
Charles S.
OVEN WHIRLPOOL WGE745C0FS01 W11129442 switchWPW10312185 switchWP7430P044-60 sensorCx compliant is oven not cooking evenly and burners are getting too hot even on low setting. Ordering parts for repair. ; ordrng 1 W11129442 (switch-inf) and 1 WP7430P044 (SENSOR) and 1 WPW10312185 (switch-inf)
Charles S.
WASHER MAYTAG MVWX655DW1 F7E1 speed basket fault. Tried actuator still flashing in drain spin mode. Wpl tech line Rep.....JKW10606242 service pointerTach test is failing. But will spin at high rpm in test mode. Per techline he said to replace harness and shifter both. Nothing left to repair. Ordering parts for repAir. Harness W11095106; ordrng 1 W11095106 (harns-wire)
Charles S.
WASHER WHIRLPOOL MVWB835DW4 W11112656 console. Have to reorder. Unit is doing same thing as last console. Reordering part for repair. ; ordrng 1 W11112656 (console)
Charles S.
OVEN WHIRLPOOL WFG540H0ES1 W10919226 regulatorInstall part listed. Operation of bake and broil good. Burners good. Check for leaks no leaks found operation as designed checked OK.Advised sitter at home that I detected no leaks. If any problem then call.
Joel L.
REFRIGERATOR KITCHEN AID KRFC302EPA "Leveled door and put shim under bracket for mulion. All operations are good now,"
Charles S.
DISHWASHER KITCHENAID KDPE234GPS0 Power to unit is good. Unit under diagnostics has no error codes. Showed cx how to use rinse aid. Also ran unit. And smell is coming from element. Advised cx that element smell will go away. And because unit is brand new it will burn off and thing that gets on and will go away.munit at this time has only been used several times and still has new smell when operating. Operation checked ok. See sticky note
Charles S.
OVEN WHIRLPOOL WFE525S0HV1 W11247684 glass door. Installed glass and all ckd ok. Unit operates as designed. Power is good and all ckd ok.
Charles S.
REFRIGERATOR WHIRLPOOL WSR57R18DM02 Cx complaint is door not sealing to cabinet. Took pic of door not sealing. Power to unit is good and operation is as designed. door appears bowed even after trying adjustment to hinges and gasket. Parts needed for repair. WP2261963 hingeW10574262 plateW10574325 pinW10746794 doorW10574476 gasketWPW10481433 badgeAdvised cx it could take up to 12 weeks to receive door. ; ordrng 1 W10574262 (hinge-door) and 1 W10574325 (hinge-pin) and 1 W10574476 (gasket-dor) and 1 W10746794 (dor-fmd) and 1 WP2261963 (hinge-door) and 1 WPW10481433 (nameplate)
Charles S.
RANGE KITCHENAID KSDB900ESS2 Wpw10634271 glassPart installed. All ckd ok
Terry S.
REFRIGERATOR KITCHENAID KRFC604FSS00 "Checked unit over and found refrigerator evaporator frozen solid, defrosted evaporator broke foam block in evaporator cover unit needs a new evaporator cover; ordrng 1 W10889360 (cover-evap)"
Charles S.
DISHWASHER WHIRLPOOL KUDE60FVSS3 Cx comp”ain’t is unit wasn’t cleaning very well. Testing unit in diagnostics. No error codes. Found debris in bottom propeller. Cleared it. Also found screws in door all loose and not allowing door to close all the way properly. Tightened all screws and unit working as designed. No leaks detected and left leak mat. Advised cx to use jet dry and turn faucet on hot water till water coming out gets hot then to start dishwasher. All ckd ok. Also adjusted door gasket.
Charles S.
REFRIGERATOR KITCHENAID KRMF706ESS01 Cx stated ice maker wasn’t making ice and then started again. Checked unit over in diagnostics and no error codes. Ice maker works and operates and designed. No issues. Advised cx to monitor unit and all ckd ok.
Charles S.
MICROWAVE WHIRLPOOL WOC75EC0HS01 Took pictures of customers complaint by double wall oven. Also checked out burners gas stove top. Customers concern was igniters flickering. Advise customer unit operation is as designed all ignitors. will flicker only valve that would turn on is the one that she turns on. Power to unit is good all checked OK.
Charles S.
COOKTOP AMANA ACR4303MFW3 Cx losing power to unit from wall. Unit is good. Cx also has voltage issue at wall. Unit okSee sticky note pls
Charles S.
DRYER WHIRLPOOL WGD5620HW0 W11160620 harnessW11223753 nameplateW11316370 controlW11378949 consoleInstalled parts listed. No error codes. Power is good and heats fine. Advised cx to call if anything arises. All ckd ok.
Terry S.
REFRIGERATOR KITCHEN AID KSSO42QMB01 "Checked the refrigerator and found the evaporator motor fading in and out, spoke with Leon at whirlpool tech support he recommended replacing the evaporator motor and the main board. Tech removed the board to be rebuilt. ; ordrng 1 W10822580 (evap fan motor) and 1 WPW10219463 (MAIN)"
Terry S.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Replaced left refrigerator door unit checked okay.
Joel L.
REFRIGERATOR MAYTAG MZD2667HES "Took apart dispenser assembly, and found spring weak and not shutting door strong. Removed and tightened spring. Door is shutting good and strong now, all other checks are good. Cus to observe."
Joel L.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Cus explained that previous tech had installed DAMPNER assembly due to unit cooling too low and freezing. set temps back to standard rates. Used spacer to reduce fan strength to prevent from over cooling, cus to observe."
Charles S.
DISHWASHER WHIRLPOOL JDB1255AWS WPW10218836 controlWP99003317 dispenserW10161783 panel assyUnit power is good. Washes good. But control acts up and UI is not responding to all cycles. Can only select a few of the cycles. Parts needed for repair. No leaks and operation seems good. Just needs controls replaced. ; rqstng P&A on 1 W10161783 (panel-cntl) and 1 WP99003317 (dispenser) and 1 WPW10218836 (cntrl-elec)
Terry S.
REFRIGERATOR KITCHENAID KFIS29PBMS02 Installed the ice room adapter unit checked okay.
Mark B.
MICROWAVE WHIRLPOOL WOC75EC0HS01 "Customer complaint unit not keeping correct time. Found and replaced failed main control board...tested unit, operation normal"
Terry S.
REFRIGERATOR WHIRLPOOL WSF26C3EXB01 Replaced the water line between the primary valve and the water filter. No leaks found.
Mark B.
FREEZER WHIRLPOOL WRB329DMBW00 "Replaced defrost thermostat, heater and hinge screw, tested unit, all checks ok."
Arthur H.
DISHWASHER MAYTAG MDB8959SFZ4 "On arrival customer says dishwasher will not start.Confirmed complaint.Removed door panel and then the Control . Checked for voltage to control and had none. Then removed the bottom panel to check electric from Home to dishwasher. Connector box is missing the top. Then checked the power and we have power to unit .,, checked the wire nuts and a wire had come loose ,from wire nut . Reconnected wire and tested dishwasher In diagnostics cycle.
Arthur H.
MICROWAVE KITCHENAID KMCS1016GSS On arrival customer says microwave is making loud noise . Confirmed Complaint. Removed microwave from wall. Removed cabinet and ran Unit without cabinet . Unplugged the mag and ran unit and noise went away . Plugged mag back up and noise came back . Called tech line and spoke with Austin . Received SR#7725396634 to give to customer and for him to customer service for a replacement.Took one picture of model and serial Took two pictures of work area No one here to sign the I-pad
Arthur H.
REFRIGERATOR KITCHENAID KRMF706ESS01 On arrival customer says refrigerator not cooling again. After inspection found fresh food evaporator froze over again . Was here July the 12 and installed new thermistor and EVAPORATOR fan . Main control board and The user interface. Deli drawer interface. Customer called Whirlpool And Ashley from whirlpool said she was submitting this unit to be replaced. Customer refused repair today Took one picture of fresh food evaporator froze over
Arthur H.
DRYER WHIRLPOOL WED75HEFW1 On arrival customer says dryer is not heating. Confirmed complaint and removed cord cover. Line 1-N 115.5 volts Line 2-N .09 volts . Customer has bad breaker . Customer has electric issue. Took one picture of model and serial
Charles S.
DISPOSERS - INSI WHIRLPOOL WFC8090GX0 Cx complaint is unit has vibration issue. Drum is sturdy and testing in spin cycle. Unit is level on floor. Diagnostics is good. No error codes. Found shipping bolts still in unit. Removed unit shipping bolts and no more vibration. Secured drain hose to drain line. All ckd ok.
Arthur H.
REFRIGERATOR WHIRLPOOL WRV986FDEM00 On arrival customer freezer light not working. Confirmed complaint. Customer needs one new freezer door switch The door handle for freezer door that was sent today is too short for freezer door . Service matters says part number for refrigerator handles and freezer Handle is the same . Called DAP they said they would Put it in for whirlpool research and get in touch with Wayne when they have an answer. Gave them job number for reference number about the freezer handle . Going to reschedule two weeks out . ; ordrng 1 W11131698 (switch)
Arthur H.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 On arrival removed scratched door and replaced with a new door . Installed all parts from scratched door to the new door . Installed new door handle and tested all controls . Ice and water are working temp settings are working. All controls check out fine.
Arthur H.
WASHER WHIRLPOOL WFW95HEXL On arrival removed leaking water valve . Installed the new water valve Ran a rinse and spin cycle and checked for leaks . No leaks found Took one picture of work area Took one picture of wire tie on drain hose
Charles S.
WASHER WHIRLPOOL GHW9100LW1 Cx complaint is won’t start cycle. Door latch stem broke. Needs door latch for repair. Power to unit good and no leaks. Cx wants to fix. Picked part at CAP. Returned and installed part and operation is as designed. All ckd ok. ; pckd up 1 WP8182634 (latch)
Arthur H.
RANGE WHIRLPOOL MER6872BAQ On arrival removed bad broiler element. Then installed the new broiler Element. Removed the back to fish the wires through. Tested the Element. Oven broiler now working as designed. Customer paid 154.93 by check today #2594
Mark B.
MICROWAVE WHIRLPOOL WOC75EC0HS01 "Customer complaint unit not keeping correct time. Found and replaced failed main control board...tested unit, operation normal"
Mark B.
FREEZER WHIRLPOOL WRB329DMBW00 "Replaced defrost thermostat, heater and hinge screw, tested unit, all checks ok."
Terry S.
REFRIGERATOR WHIRLPOOL WSF26C3EXB01 Replaced the water line between the primary valve and the water filter. No leaks found.
Arthur H.
REFRIGERATOR WHIRLPOOL WRV986FDEM00 On arrival customer freezer light not working. Confirmed complaint. Customer needs one new freezer door switch The door handle for freezer door that was sent today is too short for freezer door . Service matters says part number for refrigerator handles and freezer Handle is the same . Called DAP they said they would Put it in for whirlpool research and get in touch with Wayne when they have an answer. Gave them job number for reference number about the freezer handle . Going to reschedule two weeks out . ; ordrng 1 W11131698 (switch)
Arthur H.
DISHWASHER MAYTAG MDB8959SFZ4 "On arrival customer says dishwasher will not start.Confirmed complaint.Removed door panel and then the Control . Checked for voltage to control and had none. Then removed the bottom panel to check electric from Home to dishwasher. Connector box is missing the top. Then checked the power and we have power to unit .,, checked the wire nuts and a wire had come loose ,from wire nut . Reconnected wire and tested dishwasher In diagnostics cycle.
Arthur H.
REFRIGERATOR KITCHENAID KRMF706ESS01 On arrival customer says refrigerator not cooling again. After inspection found fresh food evaporator froze over again . Was here July the 12 and installed new thermistor and EVAPORATOR fan . Main control board and The user interface. Deli drawer interface. Customer called Whirlpool And Ashley from whirlpool said she was submitting this unit to be replaced. Customer refused repair today Took one picture of fresh food evaporator froze over
Arthur H.
MICROWAVE KITCHENAID KMCS1016GSS On arrival customer says microwave is making loud noise . Confirmed Complaint. Removed microwave from wall. Removed cabinet and ran Unit without cabinet . Unplugged the mag and ran unit and noise went away . Plugged mag back up and noise came back . Called tech line and spoke with Austin . Received SR#7725396634 to give to customer and for him to customer service for a replacement.Took one picture of model and serial Took two pictures of work area No one here to sign the I-pad
Arthur H.
DRYER WHIRLPOOL WED75HEFW1 On arrival customer says dryer is not heating. Confirmed complaint and removed cord cover. Line 1-N 115.5 volts Line 2-N .09 volts . Customer has bad breaker . Customer has electric issue. Took one picture of model and serial
Charles S.
DISPOSERS - INSI WHIRLPOOL WFC8090GX0 Cx complaint is unit has vibration issue. Drum is sturdy and testing in spin cycle. Unit is level on floor. Diagnostics is good. No error codes. Found shipping bolts still in unit. Removed unit shipping bolts and no more vibration. Secured drain hose to drain line. All ckd ok.
Charles S.
WASHER WHIRLPOOL GHW9100LW1 Cx complaint is won’t start cycle. Door latch stem broke. Needs door latch for repair. Power to unit good and no leaks. Cx wants to fix. Picked part at CAP. Returned and installed part and operation is as designed. All ckd ok. ; pckd up 1 WP8182634 (latch)
Arthur H.
WASHER WHIRLPOOL WFW95HEXL On arrival removed leaking water valve . Installed the new water valve Ran a rinse and spin cycle and checked for leaks . No leaks found Took one picture of work area Took one picture of wire tie on drain hose
Arthur H.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 On arrival removed scratched door and replaced with a new door . Installed all parts from scratched door to the new door . Installed new door handle and tested all controls . Ice and water are working temp settings are working. All controls check out fine.
Arthur H.
RANGE WHIRLPOOL MER6872BAQ On arrival removed bad broiler element. Then installed the new broiler Element. Removed the back to fish the wires through. Tested the Element. Oven broiler now working as designed. Customer paid 154.93 by check today #2594
Arthur H.
MICROWAVE WHIRLPOOL WMH31017AW-1 On arrival removed microwave from cabinet. Removed cover Removed magnetron and installed a new magnetron. Re installed microwave Test ran unit and it heated for a test cycled . Then on the second test Run it made a loud popping noise and quit heating again . Replacing all HV parts American Home Shield ; ordrng 1 MW-TOOL (LIFT) and 1 W10836753 (transformr) and 1 W10850446 (capactr-mg) and 1 W11256462 (HV DIODE)
Arthur H.
ICEMAKER KITCHENAID KUIX505ESS1 On arrival customer says ice maker not making ice . Confirmed complaint Called tech line spoke with Bruce gave him information about special Project. He was able to indentify problem with unit . Went into diagnostics Found condenser fan motor not working. Special project says replace Fan motor and water valve Took one picture of model and serial Customer has authorization number for repair Rescheduled for July 12 ; ordrng 1 W1014096 (CONDENSER FAN MOTOR) and 1 W10897719 (valve) and 1 WP2188935 (blade-fan)
Arthur H.
WASHER WHIRLPOOL MVWC425BW1 On arrival customer says washer is stuck in sensing Mode . Checked for error codes and F2-E1 came up Stuck key code . Removed control and replaced with new control. Recalibrated the machine and ran auto test. Machine passed all testing. Started normal cycle to see if machine would start the wash cycle. Machine is ready for use.