Local Reviews
for Cincinnati, OH
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Anne - Cincinnati, OH
Awesome service
Nathalie - Cincinnati, OH
Charles was very nice and very helpful. As someone who knows almost nothing about appliances, he did a wonderful job explaining to me what was wrong and what he needed to do to fix it. Would absolutely use this service again if needed!
Arthur was very efficient, he listened to what the problems were and went right to work on the dryer, he quickly found the issue and took action to fi
Dennis - Cincinnati, OH
Arthur showed more concern for my problem than the previous technician ( Jon ).
Mrs.
Emily - Cincinnati, OH
Great service
Shannon - Cincinnati, OH
Great, timely service
Ric - Cincinnati, OH
tech was friendly, knowledgeable & right on time!
Pleasant, informative, thorough.
Robert - Cincinnati, OH
Great Service
Susan - Cincinnati, OH
No problems and very happy with the overall experience of having oven repaired. Also, great communication and accurate arrival times.
Leslie
Leslie - Cincinnati, OH
Excellent customer service. Technician was knowledgeable and courteous
Great Service
Cheryl - Cincinnati, OH
Replacement of rotted refrigerator door seal.
Nancy - Cincinnati, OH
Service was under warranty. The refrigerator seal was gotten nearby, it was replaced and he was on his way. Great service. He seemed like a genuinely nice guy.
great service!
Ariana - Cincinnati, OH
Great experience from "A to Z"!
Kathy - Cincinnati, OH
The entire service experience was exceptional. I really appreciated the ability to track my technician's progress on email as well as his phone call giving me a heads up he was on his way during the time expected. Joel was professional and fortunately was able to diagnose and fix the problem we had with our Jenn-Air refrigerator. He had to dig a little to figure it out and did not give up. A very nice man to have in our home and we would DEFINITELY want to have him again if future needs arise.
Great Service!
Patrick - Cincinnati, OH
Arrived on time, very courteous! Fixed the washer in a short amount of time.
Prompt service.
Janet - Cincinnati, OH
My washer was repaired and 1 week later, the new parts malfunctioned. The replacement parts arrived early and the repeat repair was completed earlier than expected. Keeping my fingers crossed that the parts will last longer than a week! ***I cannot comment on cost / pricing of service below since the part and service were under warranty.
Professional Service Company
Albert - Cincinnati, OH
I have had A-Z our 4 times in 2 months due to a lemon dishwasher. They were always prompt, courteous, and knowledgeable. Thanks
Great Service!
Cynthia - Cincinnati, OH
The tech was extremely informative and pleasant!!
Great service
Adam - Cincinnati, OH
Very helpful & knowledgeable technician.
Response from A to Z Appliance Service:
Thank you
Great service
Maurice - Cincinnati, OH
Service was great
Response from A to Z Appliance Service:
Thank you very much for the review.
Great Customer Service!
Obonganam - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you
Washer is not what they say
Larry - Cincinnati, OH
Problem is with Home Depot and the product they sold us does not work for our needs and they will not stand behind it
Response from A to Z Appliance Service:
Thank you for the review and sorry the washer is not what you thought you were getting. Hopefully that gets resolved, but thank you for using our service.
Good service
Pat - Cincinnati, OH
Mark was very professional and polite. He replaced a part, but said that might not address the problem, so he also noted the number of another part that may be needed. The problem was not fixed, so we made a phone call and the new part has been ordered. I would definitely recommend Mark.
Response from A to Z Appliance Service:
Mark does a good job for us. Thank you for taking the time to leave this review of his work
Outstanding Seevice
Michael - Cincinnati, OH
Arthur was very professional, polite, prompt and prepared!
Response from A to Z Appliance Service:
Thank you. Arthur does appreciate it when his customers take the time to leave a review. We appreciate it as well
Mr.
Eric - Cincinnati, OH
They came to my house on time and fixed my dryer in less than an hour.
Response from A to Z Appliance Service:
Thank you for the review. We appreciate it.
Great Service
Peter - Cincinnati, OH
Great service, on time, very courteous and professional
William - Cincinnati, OH
Great repairman bad support staff
Amy - Cincinnati, OH
The repairman was very helpful and professional. His support staff let him down by sending the wrong part. He had to make 3 trips for a simple switch change.
Great Service
Susan - Cincinnati, OH
Took a couple of trips to identify the true problem but once identified, Jonathan and A to Z did a great job. (Whirlpool did not do a great job )
Excellent Service
Elizabeth - Cincinnati, OH
Awfull
Holly - Cincinnati, OH
My appointment was from 12 to 3 the guy was double booked and he Ididn’t get to me until five. I I lost a days work I wouldn’t recommend your company to anyone. And he couldn’t fix my problem
excellent service
VICKERS - Cincinnati, OH
Excellent Service, happy customer.
Michelle - Cincinnati, OH
Great Service
Mark - Cincinnati, OH
Honest and professional tech
Bev - Cincinnati, OH
Jonathan was great
Ande - Cincinnati, OH
Jonathan was great. He quickly new what the problem was and how to fix it.
very easy to work with
Fransisco - Cincinnati, OH
Service Experience
Bruce - Cincinnati, OH
Very Professional. left the work spotless, and very informative with all my questions. You have a repeat customer and I will recommend your service to anyone is looking for an appliance repair company.
Great service
Joshua - Cincinnati, OH
We continue to have warrant work done on our fridge. I like their system that allows you to track the technician as well as know where you are at for the day. Are you 2nd or last stop in their schedule? It’s a really nice feature. Keep up the great work.
Greg
Greg - Cincinnati, OH
Great Service
Great service! Knowledgeable technician.
Diane - Cincinnati, OH
Al
Al - Cincinnati, OH
Good tech
Great!
Casey - Cincinnati, OH
great
Al - Cincinnati, OH
Mark the service Tech was absolutely awesome, very professional and knowledgeable
Janine - Cincinnati, OH
Mark who serviced the machine was fantastic, very knowledgeable and helpful. I would definitely ask for Mark back if any other issues!!!!!!
OUTSTANDING CUSTOMER SERVICE
Deborah - Cincinnati, OH
The technician arrived shortly after I received my notification. He was very professional and polite. He completed the job quickly and did several test to ensure my appliance worked properly. I hope nothing else in my home break down but if it does and within A to Z scope, I will contact them immediately. Thanks A to Z!
Terrific Service!
Robin - Cincinnati, OH
Everything was great! The technician was on time, and he got right to work and fixed the problem easily. Thanks!
Less than desired
JC - Cincinnati, OH
Communication about appointment not made as promised. Had to call repairman back to fix error
Got right to the problem
Molly - Cincinnati, OH
Our technician found the issue right away and confirmed that a part needed to be replaced. He ordered it on the spot and set up an appointment to install it while I waited.
Great Service
Elaine - Cincinnati, OH
He was on time and fast! He was very knowledgeable and was able to make our day better with her great customer service! Two thumbs up!!
Timely and Efficient
D - Cincinnati, OH
Had a new washer installed, but the delivery person connected water lines incorrectly. A-Z tech was very professional and right on time! Thank you!
Very informative
Deborah - Cincinnati, OH
I was given good suggestions that were very helpful.
Great service
Barbara - Cincinnati, OH
Serviceman very good but part I needed was discontinued. Boo hoo
Great service
Denise - Cincinnati, OH
Mr Jonathan was great he was on time he answered all my questions and gave me tips on the up keep of my washer
Very professional communication on the day of!
Ken - Cincinnati, OH
Very knowledgeable service man. On time and attentive to detail.
Excellent and efficient.
Linda - Cincinnati, OH
Absolutely great technician
"580 - Cincinnati, OH
Arthur was on time and very thorough. He knew what he was doing.
Cindy - Cincinnati, OH
great service
Debbie - Cincinnati, OH
The service was great. I was disappointed for the time I had to wait for the initial appointment, but was very happy with the work.
Good Service
Karen - Cincinnati, OH
Charles did an excellent job!!!
Nice warrantied repair job by a friendly guy
Jan - Cincinnati, OH
Arthur arrived on time for replacement of the fan assembly on my new, under-warranty Whirlpool wall oven. Arthur worked efficiently, explained things well, and was a low-key,friendly guy as well. Oven fan seems to work nicely now too! Many thx!
Response from A to Z Appliance Service:
Thank you very much. We appreciate the review.
Great Service
Mike - Cincinnati, OH
We will definitely do business with this Arthur Harshbarger in the future.
Response from A to Z Appliance Service:
Thank you very much for the review. Arthur and the rest of our technicians appreciate customers taking the time to leave one.
Steve
Steve - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you
Ismaila
Ismaila - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you.
Excellent Customer Service
Tracy - Cincinnati, OH
It has been a long time since I've been able to wholeheartedly recommend anyone's service. A to Z is superb! Friendly, courteous, very knowledgeable and professional. Every person you speak to is genuinely concerned about your issue from the schedulers to the technicians. They came right out, diagnosed and fixed the problem, in addition to giving helpful advice. Just can't say enough. Great experience!
Response from A to Z Appliance Service:
Thank you very much for this review. We appreciate you taking the time to leave it. This is the experience we want every customer to have.
Very Professional
Ray - Cincinnati, OH
The service man was very professional, best service I have had in a long time.
Response from A to Z Appliance Service:
Thank you very much for the review. We appreciate you taking the time to leave it.
Great Service
Alec - Cincinnati, OH
Nothing but great things for A to Z. I love the website link that shows you exactly where you are on the technician's agenda for the day. Very transparent!
Response from A to Z Appliance Service:
Thank you very much. Glad to hear you utilized some of the options on our website.
stove/freezer repair
Joe - Cincinnati, OH
he did not have the parts to repair the stove or freezer the first time - I had ti schedule a second call. 8 hour service window is not realistic to people that have to work.
Great service great employee attitude and knowledgeable
Dennis - Cincinnati, OH
A-Z was very prompt and easy to work with in regards to scheduling. Jon was very professional, giving me reasons why the problems may have occurred and how to avoid the same from reoccurring in the future.
Response from A to Z Appliance Service:
Great and Thanks for the review. Glad Jon was able to help with the additional information.
Great Service, Quick Repair
Susan - Cincinnati, OH
Jeremy did an outstanding job fixing my ice maker on my fridge. He was very professional, and diagnosed and fixed the problem quickly.
Response from A to Z Appliance Service:
Thank you for taking the time to leave this review. Jeremy does a good job for us and all of our techs appreciate customers taking the time to review their work.
Good job
Abduselam - Cincinnati, OH
Arthur the technician was efficient,professional,courteous and did good work in repairing my appliance.
Response from A to Z Appliance Service:
Thank you. Our techs appreciate you taking the time to leave this review.
Awesome Service!
Claudine - Cincinnati, OH
Quick, efficient, pleasant, great clean-up work, problem fixed!
Response from A to Z Appliance Service:
Thank you
Fantastic and Professional Customer Service
Nicholas - Cincinnati, OH
A to Z was courteous, did exactly what they said they would do and when they said they would do it. Its not common anymore to get service like this...
Response from A to Z Appliance Service:
Thank you very much for this review. We appreciate you taking the time to leave one.
Linda
Linda - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you
Corrections to my refrigerator was done well
Milton - Cincinnati, OH
Workman came promptly and was efficient
Response from A to Z Appliance Service:
Great and Thanks
great service and very polite and helpful
David - Cincinnati, OH
jeremy was very polite and went right to work and fixed the problem.
Response from A to Z Appliance Service:
Thank you for taking the time to recognize Jeremy in this review. He does a very good job for us.
Good service
Jack - Cincinnati, OH
Good service
Response from A to Z Appliance Service:
Thank you for the review
Michael
Michael - Cincinnati, OH
Technician Arthur Harshbarger was very professional, courteous and friendly! Hopefully A-Z have more technicians like him!!
Response from A to Z Appliance Service:
Thank you very much for the review
Great service
Blair - Cincinnati, OH
Joel was most knowledgeable and saved a trip by first determining the nature of the problem and then delaying his visit until the new part had been received.
Response from A to Z Appliance Service:
Thank you very much for the review. We are happy to have Joel on our team
Good trouble shooting anrepair
John - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for the review. We appreciate it.
Great service and very quick
Darryl - Cincinnati, OH
Great job and very good service person
Response from A to Z Appliance Service:
Thank you very much for this review
Arthur H.
WASHER WHIRLPOOL WTW8000DW5 On arrival customer says washer gets out of balance When she tries to wash a large item . Went into diagnostics and checked for error codes. None found . Went through all washer functions. All work correctly. Cold water good hot water good agitation slow and fast good . Drain pump works correctly and the spin cycle slow and fast is good . Checked suspension and machine for being level both are good . Advised customer to follow the use and care guide . Explained how to use cycle guide and how to troubleshoot with owners manual. RecalibratedMachine as last step for customer. Took one picture of model and serial
Terry S.
RANGE KITCHENAID KSDB900ESS2 Checked the range and found unit not wired to 220 volts ac. Spoke with electrician and instructed on power requirements. Unable to verify operation.
Mark B.
REFRIGERATOR WHIRLPOOL KUIS18NNTB1 "Replaced main to pump wiring harness, tested unit, unit recognized when reservoir bin was full, customer to observe ice production all checks ok."
Mark B.
MICROWAVE WHIRLPOOL WMH32519FS0 "Replaced magnetron, tested unit, unit is heating normally, all checks ok."
Mark B.
DRYER WHIRLPOOL WED4815EW1 "Confirmed customer complaint of unit not starting, tested element, thermal fuse, thermostats and thermal cutoffs, all check ok. Tested door switch and push to start switch, both test normal, tested timer, timer is ohming correctly. Found dryer cord burnt on wall end, tested unit with a test cord, unit starts and runs normally, customer to have 240 vac wall outlet inspected by electrician."
Mark B.
REFRIGERATOR MAYTAG MFC2062FEZ01 "Customer complaint on unit freezing food in fresh food compartment. Unit has had dampener replaced in the past, tested unit, called tech line, tech line advised to check fresh food thermistor for malfunction, also advised most likely a loading issue, advised to keep food away from back of fridge to avoid freezing because all cold air is coming up from freezer section back wall of fresh food section, also advised to bring freezer temp up 3 degrees to help keep things from freezing in back of fresh food compartment,tech line file number: 7724673085Tested fresh food thermistor, checks ok, advised customer of all points tech line explained, adjusted internal settings on unit up 3 degrees to help with freezing issue, all other functions check normal."
Mark B.
SXS 22' RAM WHIRLPOOL WRS321SDHW02 "Replaced inlet valve, tested unit, water is now dispensing correctly, no leaks, all checks ok."
Terry S.
FR DR DVE TL PAN WHIRLPOOL WRX735SDBM00 Checked unit over found no water or ice in ice maker crossed L & V got water to fill unit needs icemaker replaced.; ordrng 1 W10882923 (icemaker)
Terry S.
WASHER WHIRLPOOL KDTE254ESS2 Checked the dishwasher and found F8E4 error code unit drains partly then stops Kunitz needs main board replaced.; ordrng 1 W10866124 (cntrl-elec)
Terry S.
DISHWASHER MAYTAG MDB4949SHZ0 Checked unit over and found front dented into places unit per customer lesson two weeks old customer have received upon return with parts for proof purchase; ordrng 1 W11262939 (FRONT PALEL)
Arthur H.
DRYER WHIRLPOOL CEM2743BQ0 On arrival customer says dryer not working. Checked the power going in .Ln1 to N. 120v. LN2-N 120v . Electric is correct. Checked thermal fuse and It checks good . Checked door switch checked good checked the start Switch checked good . Put four quarters in slot and push in to start Dryer . Dryer came on and heated and ran correctly. Cleaned lint out From blower housing . Spoke with owner who said he spoke with tenant And dryer would not start up after eight loads of drying . Advised owner That the motor was probably hot and had to cool down before it would start Again . Ask him if he wanted a quote for a motor replacement and he said no He was going to tell her to not do so many loads in a row .
Arthur H.
REFRIGERATOR AMANA ABB1921BRM00 On arrival customer says refrigerator is not cooling properly. Confirmed complaint. After inspection found freezer froze up solid . Went to diagnostics and did a forced defrost. All defrost parts are working on evaporator. Let Short defrost run and used steamer to help . Replaced control board and Set program . Refrigerator now cooling correctly. Took one picture of model and serial ; used 1 WPW10503278 (DEFROST CONTROL) from stock
Charles S.
DRYER WHIRLPOOL WED4850HW0 W10420747 switch Wpw10436303 timerInstalled parts and all ckd ok. Power good and heats good. Operation is as designed.
Arthur H.
STOVE GE JGSP42SET1SS On arrival customer says oven making clicking sound . Confirmed complaint. Removed control panel and related parts found oven latch lock making noise . Lock mechanism bent . Needs replaced . Gave customer Quote for repair. ..Part #WB14T10069
Charles S.
DRYER CROSLEY VED6505GW0 Cx complaint is timer not counting down and doesn’t seem to heat as should. DFLX8 ventInstalled vent hose and also reset harness to thermal fuse. Tested and heats great and power is good and all ckd ok. ; used 1 DFLX8 (FLEX-VENT) from stock
Charles S.
DISHWASHER KITCHENAID KDTE104ESS3 Cx complaint is door fell. And top rack just slides out and top UI control not responding with touch every time. W10903576 UI 8194001 kitPower is good and heats and operates as designed. Ordering parts for repair. ; ordrng 2 8194001 (KIT)s and 1 W10903576 (panel-cntl)
Joel L.
DRYER MAYTAG MEDB765FW0 Recalibrated control on unit and tested for proper operation of control panel. Door switch is testing good. Door latch is checking good. Unit is heating and getting good airflow. All operations are testing normal
Charles S.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "W11045129 handles (2)Installed,and all ckd ok. Operation is as designed. Power good andmoperates fine. W11045125 handleWPW10709163 shelfHandle lower and shelf scratched as well. Ordering parts for repair. ; ordrng 1 W11045125 (handle) and 1 WPW10709163 (shelf-glas)"
Arthur H.
LAUNDRY WHIRLPOOL WTW8500DC3 On arrival customer says washer doesn’t advance . Won’t complete a cycle. Customer has washer unplugged on arrival. Plugged unit up and went into Diagnostics. Found error codes F1-E1 Control malfunction and F5-E4 Overload . Customer says he only put three pair of jeans in it at a time . Customer needs one new control. DAP has in stock Rescheduled for April 25 to install Customer needs PM appointment 4pm would be good ; ordrng 1 W11095627 (cntrl-elec)
Arthur H.
"M/W OTR, PURCHA" JENN-AIR JMV8208CS0 On arrival customer says he spoke with Nate and he said I would be Bringing a magnetron with me today . I need one magnetron and A microwave lift for return visit . Customer works til 6pm and can not Miss work for another appointment. Would like a Saturday morning Appointment. Rescheduled for April 26 last call of day preferably ; ordrng 1 MICROWAVELIFT (ONE ) and 1 W10818686 (magnetron)
Joel L.
DISHWASHER WHIRLPOOL WDF520PADM7 Front of dishwasher panel damaged. Will need to have panel replaced. New home within cosmetic warranty. Rescheduling for install; ordrng 1 WPW10629473
Terry S.
I-ENABLED DW MAYTAG MDB4949SHW0 "Kurt, at whirlpool tech support 724674954. Over taking it over found 12 V DC at the control unit needs consul current world pool also recommended changing the control assembly.; ordrng 1 W11225084 (CONTROL ) and 1 W11255655 (CONSOLE)"
Charles S.
LAUNDRY WHIRLPOOL WTW5000DW2 W10721967 pulleyW111035751 gearcaseW11239857 beltW11283592 motorInstalled parts listed and all ckd ok. Operation is as designed. Power good and no leaks.
Mark B.
REFRIGERATOR WHIRLPOOL KFIS29BBMS03 "Customer complaint of unit not producing ice regularly, Tested unit, found error for ice maker lost position, tested ice maker motor, motor not returning to home position, motor not turning at all. Installed new ice maker, tested ice maker, ice maker ran through harvest cycle correctly, called for water, all checks ok. Customer to observe ice production. Customer called into whirlpool and received an authorization for service call and labor: KJVWZ00FL1"
Mark B.
DRYER WHIRLPOOL WED4815EW1 "Complaint of unit making scraping noise while running, tested unit, confirmed complaint, checked drum, checked front panel, found screw stuck in door seal, causing noise. Removed screw, tested unit, no more scraping sound, all other operation normal, all checks ok."
Joel L.
REFRIGERATOR WHIRLPOOL WRS973CIDM00 Replaced door. Tested operation. All checks are good. Unit swapped over well.
Terry S.
KITCHEN WHIRLPOOL WDF330PAHW0 "Checked the dishwasher and found no drain issues, cycled the dishwasher 4 times unit drained properly all 3 times. Unable to verify complaint."
Terry S.
REFRIGERATOR WHIRLPOOL KRFF507ESS01 "Replaced the water line, checked for leaks. No leaks found unit checked ok."
Terry S.
TOPLOAD AUTO WA WHIRLPOOL WTW7500GC0 "Replaced water vale assembly including thermistor, cycled washer unit checked okay."
Arthur H.
WASHER WHIRLPOOL WTW8040DW4 On arrival removed bad control from washer and then installed the new control. Ran test 52 to calibrate control to washer . Then ran diagnostics Test for all functions. Cold water good hot water good agitation slow And fast good .drain pump good and spin cycle slow and fast good . All functions are working on this washer . Washer ready for use .Took two pictures of work area
Mark B.
MICROWAVE WHIRLPOOL WMH32519FS0 "Tested unit, found fuse blown, replaced fuse, found magnetron making loud buzzing and unit not heating at all. Tested capacitor and transformer, checks ok, needs new magnetron.; ordrng 1 WPW10693025 (magnetron), used 1 W10138793 (FUSE) from stock"
Mark B.
SXS 22' RAM WHIRLPOOL WRS321SDHW02 "Customer complaint of unit not dispensing water. Tested unit, water paddle is depressing correctly and sending voltage to valve, valve is not actuating, needs replaced.; ordrng 1 WPW10179146 (valve-inlt)"
Charles S.
RANGE WHIRLPOOL MGR5730BDW Cx complaint is unit doesn’t seem to cook food right. Unit power is fine and heats. Testing unit and getting temps. After testing unit and cx advising she previousY was covering bottom entirely with foil restricting heat flow. Board also found to not be working correctly. Cx just got if to look into new units. .
Jeremy F.
SXS 25' MFD WHIRLPOOL WRS315SDHZ03 "Replaced control, and heater, unit is defrosting, and cooling normally, checks ok."
Arthur H.
RANGE WHIRLPOOL WEG515S0FS On arrival took one picture of work area. Laid down Blanket on countertop. Removed oven door . Removed The trim vent . Replaced with new trim vent . Installed Door back on range . Folded up blanket and took finishing picture. No one here to sign
Terry S.
LAUNDRY MAYTAG MVWB765FW3 "Checked the washer found 120 volts at the valve but no water inputs, both house valves turned on. Replaced water valve assembly, tested unit checked okay.; used 1 W11165546 (VALVE) from stock"
Arthur H.
30" FDBM WHIRLPOOL WRF560SEYM01 On arrival customer says refrigerator not cooling properly. Confirmed Complaint.Took picture of work area and of model and serial and sales receipt . Freezer not defrosting. Checked heater heater checks good . Checked for power to heater and found none . Put refrigerator into diagnostics and ran test number 3 to turn heater on . Still no voltage to heater. After inspection found ground plug broke off of power cord . Customer needs new power cord to get correct voltage to unit . Went to CAP to secure part for unit . Had to order the cord .; ordrng 1 W10854438 (harns-wire)
Charles S.
DRYER MAYTAG MGD6000XW1 Cx complaint is unit not starting. Tested in diag with following error codes. F3E6 F6E1F4E3Unit powers on but won’t start. After diagnostics and checks with meter CCU needs replaced. WPW10378252 CCU control; ordrng 1 WPW10378252 (cntrl-elec)
Arthur H.
LAUNDRY WHIRLPOOL MVWB765FW2 On arrival installed newUI on washer and recalibrated Washer . Ran Diagnostics test and washer passed all operations and functions. I checked cold water good hot water good . Agitation slow and fast good Drain pump good and the spin cycle slow and fast good. Ran a Quick wash Cycle and washer ran and operated properly.
Arthur H.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 On arrival I removed the original switch and replaced With new switch . Light still goes out before door is Shut completely. I called tech line to discuss issues And spoke with J.T recorded this issue. Measured The distance that door seal is from cabinet and it’s A inch and a half which he said is normal and heIs not recommending any more parts being changed . File number is 7724658228Issue may get better when spring in the mullion loosens up a little it is new and strong now . Door open an inch and a half when light goes out .Door not closing by itself .
Arthur H.
SXS 25' MFD AMANA ASI2575GRS00 On arrival removed bad control box . Installed the new control box . Then removed evaporator cover and removed harness and thermistor. Installed the new harness and new thermistor. All refrigerator operations Are now working properly. ; used 1 WPW10383615 (THERMISTOR) from stock
Charles S.
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Cx complaint is wondering if unit is freezing and cooling correctly. W11039790 controlUnit won’t stay in diagnostics. And not regulating temp correctly. Unit will not go below .5 in freezer and below 39 in fridge. Ordering part for repair. ; ordrng 1 W11039790 (cntrl-elec)
Mark B.
KITCHEN KITCHENAID KDTM354DSS3 "Replaced inlet valve and pump and motor assembly, tested unit, unit is filling and spraying water correctly, unit drains normally, all checks ok."
Arthur H.
XXL FRENCH DOOR WHIRLPOOL WRF736SDAM10 On arrival took picture of work area. Customer says Water comes leaking from ice maker shoot when She is using the water dispenser in the door . Customer has picture of water dripping from ice maker door . I called tech line and spoke with Mike . He said look for a broke water line or a crack in the water tank . I ran about 10 glasses of water through dispenser and no leaks on that side found water came from ice maker compartment. Dual valve is pumping water to both door Dispenser and ice maker at the same time .; ordrng 1 W10341329 (valve)
Mark B.
DRYER AMANA NED4655EW1 "Replaced timer, tested unit with test cord in 120 VAC outlet, unit runs correctly, issue now is with 240 volt outlet in house, customer to have electrician check house wiring."
Mark B.
REFRIGERATOR WHIRLPOOL KUIS18NNTB1 "Upon arrival unit was continuously circulating water, Tech line advised to replace wiring harness due to corrosion in connections causing water level to not be recognized, tech line file number: 7724654410; ordrng 1 WP2310092 (harns-pump)"
Charles S.
OVEN WHIRLPOOL WGE745C0FS01 W11129442 switchWp7430p044-60 top sensorWpw10312185 switch Installed parts and all ckd ok. Unit heats and power is good. All ckd ok
Charles S.
FREEZER MAYTAG MZF34X20DW03 Cx stated that unit wasn’t working after plugging unit in. After several days unit is working. Unit checked ok and ran diagnostics. Unit checked ok no error codes and all operation is as designed. Ckd ok. No loose connections.
Charles S.
WASHER MAYTAG MVWB865GW0 "Cx complaint is some little build up of powder detergent in disp drawer. Explained,this is not unusual and that some even prefers to just sprinkle into tub and then add clothing. Disp drawer can hold moisture and this helps in powder detergent clumping up. Ran diag and no error codes and both valves work as designed. Spins, agitates and drains as should. All ckd ok."
Charles S.
WASHER MAYTAG MVWC565FW1 Unit per cx wouldn’t drain and spin. It would just drain. Ckd for error codes and none present. Recalibrated control and tested in diagnostics for error codes again. None. Reset control and tested quick cycle. Power to units is good and no leaks. All ckd ok. Unit operates as designed. All ckd ok. Explained to cx that these units will stop. And sit for a bit at times before unit will continue into cycle due to all the sensing factors in unit. Also to make sure unit is balanced good. Unbalanced unit will cause unit to stop. Explained to cx and all ckd ok.
Arthur H.
DISHWASHER KITCHENAID KDTE304GPS0 On arrival I removed old broken bottle washer . Installed the new bottle Washer . Replaced rack back in dishwasher. Bottle washer can now be used .
Arthur H.
DRYER WHIRLPOOL WED9290FW0 On arrival dryer making screeching sound . Removed dryer from on top of Washer . Took dryer apart and installed a dryer maintenance kit . Replaced 4 rollers and 1 idler pulley . Dryer now runs quiet and smooth on Departure.; used 1 4392067 (DRYER MAINT KIT) from stock
Mark B.
RANGE WHIRLPOOL WFE525S0HV0 "Replaced latch, tested unit, still not latching, control is sending voltage, lock motor is showing continuity, found small break in wire leading from control to latch motor, wiring harness needs replaced.; ordrng 1 W11134844 (harns-wire)"
Mark B.
KITCHEN WHIRLPOOL KGRS205TSS "Customer complaint of unit not heating in bake mode, tested unit, found bake igniter not heating, keeping unit from heating in bake mode, needs new bake igniter, quoted part: WP7432P136-60, ordrng 1 WP7432P136-60 (igntr-oven)"
Terry S.
DRYER MAYTAG MEDB725BW0 Replaced the dryer console and mail board unit checked okay.
Terry S.
DISHWASHER WHIRLPOOL DU1055XTVS1 "Checked the dishwasher and found the wash motor not operational, gave the customer an estimate for repairers and the dishwasher would have to be uninstalled by the customer if the repairs are pursued.Customer declined estimate at this time.W10806705. Wash motor assembly."
Terry S.
REFRIGERATOR KITCHENAID KFIS29PBMS02 Replaced refrigerator evaporator and installed UV dryer strip customer to monitor operation will contact customer next Friday to investigate further; schdld next appmnt for 4/26 FRI !
Arthur H.
DRYER MAYTAG MGDC215EW2 On arrival customer says dryer not heating. Dryer runs but doesn’t heat . Confirmed complaint. Removed the motor and blower wheel . Replaced With new motor and then removed the timer and installed the new timer . Replaced high limit thermostat and the cut- off. Checked the igniter And checked for voltage to burner . Reassembled everything and test Ran dryer . Dryer now lighting and heating . Test ran two more times Dryer now working as designed.
Terry S.
REFRIGERATOR WHIRLPOOL WRF555SDFZ Checked unit over found icemaker leaking from the mold Hadley down in the ice bucket and ice bucket is correct unit needs ice maker and ice; ordrng 1 W11185686 (BUCKET) and 1 WPW10300024 (icemaker)
Terry S.
REFRIGERATOR WHIRLPOOL KRFF707ESS01 Check unit over found freezer evaporator frozen up per tech support heater needed repaired per service bulletin whiskey 11092686 David repaired unit five evaporator unit checked OK ; used 1 WP8567668 (WIRE TIE) from stock
Arthur H.
WASHER AMANA NTW4516FW3 On arrival customer says washer won’t wash a load in auto sensing mode. Customer had washer unplugged on arrival. Checked for error codes And there were none . Ran auto test in diagnostics. Washer passed did Every functions . Recalibrated machine . Tried a auto sensing cycle to see What washer was doing . Washer stayed on wash and never moved . Customer said Washer worked correctly for two days and then it started not Advancing . Checked electric it is correct polarity and grounded . Need one new control.Tuesday is only day . She will call to schedule her own appointment for return Visit . If part is not available on Tuesday .; ordrng 1 W11170317 (CONTROL )
Mark B.
REFRIGERATOR WHIRLPOOL WRS325FDAB2 "Customer complaint of ice maker leaking water in freezer, confirmed complaint, ran unit through harvest cycle and ice maker is over filling, needs ice maker and valve replaced.; ordrng 1 W10179146 (water inlet valve) and 1 WPW10300022 (icemaker)"
Charles S.
KITCHEN KITCHENAID KDPE234GPS0 W11087210 control Wpw10195091 thermostatInstalled part listed and all ckd ok. Tested in diagnostics and no error codes. Ran test and all ckd ok. Power good and no leaks.
Arthur H.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 On arrival customer says door alarm not working. Confirmed complaint Rocker switch goes off with just a touch . Switch needs replaced Took one picture of model and serial and one of receipt. Customer would like AM appointment DAP has in stock ; ordrng 1 WP12002646 (ROCKER SWITCH )
Charles S.
DISHWASHER WHIRLPOOL KUDS30IXSS8 Cx complaint is unit not cleaning dishes correctly. Testing unit. WPW10780877 sump pump. Cx has decided to pay scall and wants to look into buying new one.
Charles S.
OVEN WHIRLPOOL KFGD500ESS04 Power to unit good. Operates as design d and found bulb blown. Explained to cx that build isn’t part of warranty and cx just going to buy new one. And replace bulb. All ckd ok.
Charles S.
OVEN WHIRLPOOL WFG550S0HZ1 Wp9761344 lonerWpw10162245 panelWpw10299224 hingeWpw10299227 hingeParts installed and all ckd. Power good and heats fine. Doormoperatesmadn unit operates as designed. All ckd ok
Charles S.
REFRIGERATOR WHIRLPOOL WRT318FMDM02 Complaint of leak. Found water line going into valve not in all the way. Res aged line tested and also heard ice maker drop and refill. Checked for leaks and none found. Operation is as designed and all ckd ok.
Arthur H.
WASHER MAYTAG MVWB750WQ1 On arrival customer says washer gave LD long drain error code . Went to diagnostics and received error code F-32 long drain . Ran auto test Washer passed and pumped all the water out . Checked all drain hose And pressure hose inside the control housing nothing pinched or kinked . Ran a quick wash and washer pumped out to rinse . Washer working Properly.
Arthur H.
WASHER WHIRLPOOL WTW7000DW2 On arrival removed suspension rods from washer and then installed The new suspension rods. Went to diagnostics and ran calibration Test . Then filled washer and checked all functions. Agitation is good Drain pump is good and high speed spin is good . Washer is now ready for use.
Terry S.
OVEN KITCHENAID KEBS109BSS01 Replaced thermal fuse behind DOC unit operating properly
Mark B.
RANGE WHIRLPOOL WFE525S0HV0 "Replaced door motor and control board, tested unit, unit is still not locking, power coming from control board to latch motor is 120, tech line advised new latch motor must be bad as well, reordering. Tech line file number: 7724625189; ordrng 1 WPW10107820 (latch-door)"
Jeremy F.
KITCHEN WHIRLPOOL WFE550S0HZ1 "Found inner glass had fallen, reinstalled glass correctly, door is opening, and closing normally, checks ok."
Arthur H.
FREEZER KITCHENAID KRFC300ESS On arrival I called home owner to confirm appointment. Home owner Told me that the refrigerator has been replaced by seller . She said She meant to call us to cancel appointment but she forgot. Service call canceled
Arthur H.
WASHER FRIGIDAIRE FFFW5000QW0 On arrival customer says washer is leaking. Filled washer with water and Ran quick cycle . Let washer pump out and fill again for rinse . Checked Fill hoses and drain hose . Checked the pump and door seal . Found no Signs of any leak . Filled washer again let agitate and pump out . Let washer Spin out all functions are and cannot confirm leak . Lofts are invoiced for service call today.
Arthur H.
LAUNDRY MAYTAG MVWB765FW3 On arrival customer says washer will not start . Confirmed complaint. Went into diagnostics and and got Error code F8-E1 long fill. Ran diagnostics test and found no cold water coming into washer. Removed the Top and checked for voltage to valve and we had 120 volts. Removed inlet water valve and installed the new inlet water valve . Calibrated Washer as last step . Washer now ready for useInstructed customer how to use the use and care guide Explained the cycle section and the troubleshooting Section . Took one picture of model and serial
Terry S.
DRYER WHIRLPOOL WED4815EW1 Replaced timer and door switch unit checked okay ; pckd up 1 WPW10237959 (switch-dor)
Terry S.
FR DR DVE TL PAN WHIRLPOOL WRX735SDBM02 Replaced icemaker cycled unit checked okay
Terry S.
REFRIGERATOR JENN-AIR JFC2089BEM01 Chicken over installed block per tech support unit checked OK
Arthur H.
WASHER WHIRLPOOL WTW8040DW4 On arrival customer says washer starts up on its own . He says he must unplug to keep it from starting up . Customer needs one new control W11182868 electronic controlDAP shows 0Marcone has in stock Rescheduled for April 18 to install Took one picture of model and serial ; ordrng 1 W11182868 (CONTROL )
Charles S.
LAUNDRY WHIRLPOOL WTW5000DW2 Cx complaint is oily substance under washer. Power to unit good. Found gearcase oil under unit. Unit will need gearcase replaced. Oil sprayed all over bottom side. Ordering parts for repair.W11035751 gearcaseW11283592 motorW10721967 drive pulleyW11239857 belt; ordrng 1 W10721967 (drive pulley) and 1 W11035751 (gearcase) and 1 W11239857 (belt) and 1 W11283592 (motor-drve)
Mark B.
DISHWASHER WHIRLPOOL WDT710PAYM6 "Replaced pivot tines, new basket was same as old basket, turned bottom rack around to face correct direction and door will now shut correctly."
Arthur H.
REFRIGERATOR JENNAIR JCD2289AEB On arrival customer says refrigerator is not Defrosting. Confirmed complaint. Used the steamer To clear all frost . Gave customer a quote for Repair.Defrost control part # 61003990 defrost control, Heater and thermostat #61003949.
Arthur H.
OVEN IKEA IBS550DS00 On arrival replaced the thermal fuse . Then removed oven from wall And removed the back . Replaced high limit thermostat. Reinstalled The oven in the wall and test ran oven . Oven now heating and working properly. No one home to sign work order .
Mark B.
DRYER WHIRLPOOL WED4815EW1 "Checked unit, found loose screws in dryer compartment, removed screws, tested unit, all operations normal, all checks ok."
Mark B.
REFRIGERATOR WHIRLPOOL KUIS18NNTB1 "Tested unit, found evap thermistor bad, needs replaced, also per service pointer r8178824, low/small ice production is caused by bad water level sensor, needs replaced as well, quoted parts: WP2313635 , WPW10548509; ordrng 1 WP2313635 (thermistor) and 1 WPW10548509 (sensor)"
Terry S.
DRYER WHIRLPOOL WED4815EW1 Checked the dryer and found a open switch in the timer. Unit needs the timer replaced.; ordrng 1 WPW10185982 (timer)
Arthur H.
DISHWASHER WHIRLPOOL WDF760SADM00 On arrival customer says dishwasher is leaking. Confirmed complaint. I tried cleaning the door Seal but it has a calcium or lime build- up on it . The customer has hard water and the whole unit Is coated with this substance. Customer needs one new door seal DAP has in stock Return on April 17 to install Took four pictures of conditions of dishwasher and model and serial.; ordrng 1 W10300924V (door seal)
Arthur H.
WASHER MAYTAG MVWB765FW3 On arrival customer says washer giving him the LF error code . Confirmed complaint. Error code in diagnostics is F8-E1 Long Fill . Ran diagnostics test Cold water coming out Hot water not coming out . Checked for voltage At the water valve and had 120 volts on hot side of valve . Replaced valve With new one . Test ran and both cold and hot are now working. Recalibrated Machine as last step of repair.Took one picture of model and serial number ; used 1 W11165546 (VALVE) from stock
Terry S.
DRYER WHIRLPOOL WGT4027HW0 Replaced open dryer ignitor cycled unit checked okay.
Terry S.
RANGE WHIRLPOOL WEG745H0FS0 Replaced lightbulb in oven check unit unit checked OK
Terry S.
OVEN KITCHENAID KEBS109BSS01 Found open thermal fuse in wall oven unit need from a fuse replaced customer paid in full 208 98 check number 1018; ordrng 1 WPW10545255 (fuse-thrml)
Arthur H.
DRYER MAYTAG MEDC465HW0 Arrived at home and Mr. Z is sitting on porch and says he is locked out of His house . Ask me to come back later when his wife is home . This is at 2:03 pm .Came back at 5:15 pm checked dryer out . Removed vent pipe And started dryer. No air coming out of dryer . Removed the back and then the blower housing and found a ball of lint blocking the filter shoot . See picture in quick pics. Cleared the blower housing out and dryer now blowing Out nice and strong . See picture of lint in quick pictures
Terry S.
LAUNDRY MAYTAG MVWB835DW0 Chicken noodle sound was played strip customer fighting with previous owner over to Lowe’s bill customer to call back and ask for the service required
Terry S.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 I checked unit over found broke black wire the power switch on the door as part of the main door harness unit needs door to repair; ordrng 1 LW11037733 (DOOR)
Terry S.
WASHER WHIRLPOOL MAV7600AWW "Checked unit over and found motor turning in spin but tub not turning in needs parts listed for repairs also needs 2 man with a two count for repair time thank you; ordrng 1 12001561 (bearing/seal housing) and 1 12001598 (tub seal assy.) and 1 12002213 (cam pulley kit) and 1 21001518 (support,tub) and 1 22003459 (SPINNER) and 1 35-2948 (brake hub) and 1 W10219156 (seal-tub) and 1 WP21002026 (snubber) and 1 WP35-6615 (TRANSMISSION )"
Charles S.
DISHWASHER BOSCH SHP65T56UC07 "Cx complaint is dishes not drying. Dishes leave residue and white film on filter is cx concern. Advised cx that rinse aid port in dishwasher was empty and that dishes will clean better with rinse aid. I even showed her and filled rinse aid port up. Testing unit and operation is as designed. Unit fills fine and washes fine as well as drains fine. Cx detergent has a lot,of powder soap in it. Advised to use gel and that will prob take care of issue. Unit had a lot of suds .all ckd ok."
Arthur H.
REFRIGERATOR WHIRLPOOL ED5LHAXMQ00 On arrival customer says ice maker not working. Confirmed complaint and Removed ice maker unit . Unit had ice froze in tray but didn’t dump. Gave customer a quote for replacement. Part #2198597 I.M. Customer declined to replace unit
Charles S.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 LW10599404 doorWPW10672338 trim (2)W10663736 plug (4)WP8281206 screw (4); ordrng 1 LW10599404 (dor-fip) and 4 W10663736 (plug-hndle)s and 4 WP8281206 (screw)s and 2 WPW10672338 (cover)s
Mark B.
LAUNDRY WHIRLPOOL GHW9150PW0 "Replaced drain pump and door handle, tested unit, drain is operating normally, no clogs, customer stated other complaint of unit not spinning when laundry is in unit, found bearings on unit squeaking when a load is in, need replaced, also found seal on outer tub flaking off, needs replaced quoted parts and labor: outer tub rear W10772617, outer tub front W10772612, gasket WP8181673, inner basket WPW10250573"