Local Reviews
for Cincinnati, OH
Powered by Fluid LOCALBrenda
Brenda - Cincinnati, OH
Repair person ran diagnostic testing on my appliance however what the diagnostic pointed to as a problem the repairman reassured me was not the issue. A smell was the reason for my call to repair. Everything was checked but no issues per the repair person so he just documented the issue.
Great
"At - Cincinnati, OH
Great tech does a good job
Good service.
Cary - Cincinnati, OH
Very honest and straightforward. Very friendly. Knowledgeable
Great Service
Stephany - Cincinnati, OH
Great work and super quick
Nicole - Cincinnati, OH
absolutely great service
Wilma - Cincinnati, OH
If we have to have service again I would like to request Samuel. He was very patient with all our questions and did a superb check on our appliances.
Great
"At - Cincinnati, OH
Great he really knows his job
Was quicker than expected
Shana - Cincinnati, OH
Dryer repair
Ann - Cincinnati, OH
Unfortunately the dryer was unrepairable and will require us to get new appliances. Joel, was professional in explaining the issue and that the parts were no longer available.
Percy
Percy - Cincinnati, OH
Good job
Great Service!
Brett - Cincinnati, OH
Pricing was fair and the service was excellent.
Great job
Edward - Cincinnati, OH
Dishwasher
Amir - Cincinnati, OH
Awesom service
Response from A to Z Appliance Service:
Thank you for writing a review!
Dishwasher
Verna - Cincinnati, OH
The man sent didn’t care what was wrong with my dishwasher. It was perfectly clear he was getting paid to say no. He actually told me rust on the inside is cosmetic? Do you know what rust is? It’s when metal is exposed to heat and water. This is not cosmetic. This is a poorly made dishwasher that I paid extra for. I have never dealt with such an crooked company in my life. Stand by your products!
Response from A to Z Appliance Service:
We thank you for your feedback as we are always working to improve our customer's experience. We unfortunately do not have any sway in the decisions Whirlpool makes for their customer's appliances. Though we are not Whirlpool and we have no say over their decisions, we apologize for any inconvenience you experienced.
Very helpful, kind, willing, friendly
Alberta - Cincinnati, OH
Charles was very informative and so willing to wait while I cleaned area in washer.
Response from A to Z Appliance Service:
Thank you for writing a review!
Owner
Anthony - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you!
Washer service
Leslie - Cincinnati, OH
On time. Very helpful
Response from A to Z Appliance Service:
Thank you for giving us your feedback!
Great
Mike - Cincinnati, OH
Very professional, very helpful and excellent service. For all future needs I'm calling A to Z.
Response from A to Z Appliance Service:
Thank you for giving us your feedback!
Microwave
Ginger - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for writing a review!
Excellent service
Narong - Cincinnati, OH
Excellent for my problem with water filter in the refrigerator.
Great
Carolyn - Cincinnati, OH
Excellent service and answered all questions satisfactorily,
Service review
NSV - Cincinnati, OH
Joel was terrific, professional and very knowledgable. Although he could not fix my issue, I appreciate the suggestions he gave me on how to handle it moving forward. The only reason I didn’t give him/service all Excellent ratings was he turned 2 breakers off to work on the refrigerator. When he was finished, he only turned 1 of them back on. That left my second refrigerator without power until I realized it about 8 hours later that evening. Disappointed that they weren’t both turned back on and I lost some items that defrosted in my freezer.
Great
Peggie - Cincinnati, OH
Polite, efficient, nice ,fair. Thanks for timely service.
Response from A to Z Appliance Service:
Thank you for writing a review!
Great
Gisela - Cincinnati, OH
He knew immediately what the he Problem was. Very efficient, neat and very friendly.
Response from A to Z Appliance Service:
Thank you for writing a review for us!
Wonderful service
Hilary - Cincinnati, OH
Michael was awesome. Very kind and helpful. Thanks so much for fixing my dishwasher.
Terrific service
Dawn - Cincinnati, OH
What a great experience. Knowledgeable, fast and professional!
Whirlpool icemaker
Vashaun - Cincinnati, OH
Great Service
Yasmine - Cincinnati, OH
Happy with service and technician. Covered by Kitchen Aid Insurance
Paul - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for writing a review!
Very professional and courteous staff
Gloria - Cincinnati, OH
Timely service
Response from A to Z Appliance Service:
Thank you for writing a review!
Great Service
Randy - Cincinnati, OH
The tech was right on schedule and made the necessary repairs in quick order. 100% satisfied with AtoZ and Micheal. Their notification and tech tracking system is awesome!
Response from A to Z Appliance Service:
Thank you for writing a review! Michael is a vital part of our team.
Excellent service
Wes - Cincinnati, OH
Very professional and knowledgeable. We will see if the new part works after we start the dishwasher.
Response from A to Z Appliance Service:
Thank you for writing a review!
Service call
Darlene - Cincinnati, OH
Our service tech was both knowledgeable and courteous.
Response from A to Z Appliance Service:
Thank you for writing a review!
Great service
Shawn - Cincinnati, OH
Tech was great and very prompt with fixing the problem
Response from A to Z Appliance Service:
Thank you for giving us your feedback. If there was anything we could have done to bring you 5-star service, please feel free to reach out and let us know.
Outstanding service, very professional
Marjorie - Cincinnati, OH
Julia
Julie - Cincinnati, OH
Great service. Very informative
Response from A to Z Appliance Service:
Thank you for writing a review!
Tim
T - Cincinnati, OH
Terry was so nice and courteous. However the ice maker is not working. The mystery continues?!
Response from A to Z Appliance Service:
Thank you for writing a review. Someone will be reaching out to you soon regarding this issue.
Lindy
Lindy - Cincinnati, OH
Great service. Fixed issue.
Response from A to Z Appliance Service:
Thank you for writing a review!
Great
Barbara - Cincinnati, OH
The best service person I have ever dealt with
Response from A to Z Appliance Service:
Thank you for writing a review for us!
Kitchen Aid Refrigerator Service
William - Cincinnati, OH
Charles did a great job. The refrigerator is much lower quality than it should be. Many service calls over its 5-year life. Kitchen Aid / Whirlpool now has said there is nothing more they can do. This is very disturbing.
Response from A to Z Appliance Service:
Thank you for giving us your feedback! We are glad to hear your experience with our service met your expectations even though the expectations of the appliance and brand were not met.
Great
Elsie - Cincinnati, OH
Great job. Fully explained what the problems were. Very polite
Response from A to Z Appliance Service:
Thank you for writing a review for us!
Fabulous Service
Kevin - Cincinnati, OH
The serviceman that helped me with my refrigerator went above and beyond. Very impressed!~
Response from A to Z Appliance Service:
Thank you for writing a review!
Thorough and efficient.
Rosanna - Cincinnati, OH
Very happy with this service opposed to the other two. And this call fixed the problems w/our new dishwasher.
Response from A to Z Appliance Service:
Thank you for writing a review for us. If there was anything we could have done to bring you 5-star service, please feel free to reach out and let us know.
Exceptional service
John - Cincinnati, OH
Called to ask if he could come early, had correct part and repair completed quickly. Can't beat the service offered. Mike did a great job.
Response from A to Z Appliance Service:
Thanks for writing a review! Your feedback is very valuable to us!
Knowledgeable and professional
James - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for giving us your feedback!
Missy
Melissa - Cincinnati, OH
He was so nice and kind and very knowledgeable.
Response from A to Z Appliance Service:
Thank you for leaving a review for us!
Best Ever
Ann - Cincinnati, OH
Quickly identified oven problem, had tools to remove oven. Ordered part and back in two days to complete repair. Company communicates scheduled repairs and when Terry would be at the house. Great company to work with.
Response from A to Z Appliance Service:
Thank you for giving us your feedback! We are glad to hear that the service experience met your expectations.
Pleasant experience
Richard - Cincinnati, OH
Great honest service!
Response from A to Z Appliance Service:
Thank you for writing a review for us!
Pleasant and professional
Mydonna - Cincinnati, OH
The man who came to service our fridge was perfect. Very knowledgeable, quick and friendly!
Response from A to Z Appliance Service:
Thank you for writing a review!
Honest,helpful repairman!
Judi - Cincinnati, OH
Charles made sure we knew about charges, cost of repair and was clear on what the problem was.
Response from A to Z Appliance Service:
Thank you for writing a review! Charles is a vital part of our team.
Michael was a delight
Chris - Cincinnati, OH
I am normally cautious about having people in my home. Michael was both professional and instantly made me comfortable with his presence. I will use you all again, and request Michael. I haven’t seen the cost yet- so I will leave that one blank.
Response from A to Z Appliance Service:
Thank you for writing a review! Michael is a very important part of our team! We are glad to hear that your service experience met your expectations.
Prompt and professional service.
Nancy - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for writing a review!
Perfect in every way
Robert - Cincinnati, OH
Excellent, on time, knowledgeable and fixed the problem
Response from A to Z Appliance Service:
Thank you for writing a review!
Great service but high price
Justin - Cincinnati, OH
Maytag repair
Sarah - Cincinnati, OH
Timely, friendly, knowledgeable
Response from A to Z Appliance Service:
Thank you for writing a review!
Everything was good.
Gerald - Cincinnati, OH
Everything was good.
Response from A to Z Appliance Service:
Thank you for writing a review! If there was anything we could have done to improve your experience and bring you 5-star service, please feel free to reach out and let us know.
P
P - Cincinnati, OH
Nice guy knew what he was doing.
Response from A to Z Appliance Service:
Thank you for writing a review!
Excellent service. On time for appointment, plus a call to inform me he was 10 minutes from the house
Dale Duermit - Cincinnati, OH
Terry was very efficient and did a quality job from installing the required parts, to the condition of the laundry area. Very clean. I will ask for Terry the next time I need any appliance repaired. Terry has made me a customer of A to Z.
Response from A to Z Appliance Service:
Thank you for writing a review! Terry plays a vital role on our team and strives to do each job efficiently and thoroughly.
Mrs
Richard - Cincinnati, OH
Very impressed
Response from A to Z Appliance Service:
Thank you for writing a review!
Great service
Jamie - Cincinnati, OH
Nice guy and quick on time - good job
Response from A to Z Appliance Service:
Thank you for writing a review!
Great
William - Cincinnati, OH
Nice! Clean and efficient. No issues with dryer at present time.
Response from A to Z Appliance Service:
Thanks for writing review!
Mary
Mary - Cincinnati, OH
Mike explained the problem and returned days later to install the new igniter.
Response from A to Z Appliance Service:
Thank you for leaving a review for us!
On time and great service
Barbara - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for writing a review
Dishwasher repair
Mark - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for writing a review!
No repair requested but still good service
Marybeth - Cincinnati, OH
Terry took the time to answer all of my questions, even though he was technically finished. I was very grateful!
Response from A to Z Appliance Service:
Thank you for writing a review! Terry is a very important member of our team who aims to serve the customer and do each job efficiently and thoroughly.
Beautiful Technician
Annabel - Cincinnati, OH
He was the upmost in care and explanation. I hope that you have more people in your employment like him.
Response from A to Z Appliance Service:
Thank you for writing a review! Michael is a very important part of our team who strives for excellence.
Fast, polite and right on schedule
Chris - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for writing a review!
Good Service
Mrg - Cincinnati, OH
My dryer bottom was falling apart, he replaced it in a timely fashion.
Response from A to Z Appliance Service:
Thank you for writing a review! If there was anything we could have done to improve your experience, please feel free to reach out and let us know.
Customer
Steven - Cincinnati, OH
He did a very good job.
Response from A to Z Appliance Service:
Thank you for writing a review for us!
Timely and professional
Hana - Cincinnati, OH
He showed up when they said he would, explained everything and efficiently fixed things. He was kind to my dog and was an overall pleasant experience. There are still some issues with the fridge but I won't hesitate to call A to Z again.
Response from A to Z Appliance Service:
Thank you for writing a review! We are hopeful that your fridge will be fixed at the next appointment. Thank you for trusting us with your appliance.
Great resolution to frustrating problem
Kathleen - Cincinnati, OH
Michael was very friendly and knowledgeable. He accurately diagnosed the problem with my brand-new washer. And along with another technician, Chuck, quickly repaired the appliance when the part finally came in.
Response from A to Z Appliance Service:
Thank you for writing a review! If there is anything we could have done to better serve you and bring you a 5-star experience, please feel free to reach out and let us know
Repair kitchen Aid refrigerator
Diane - Cincinnati, OH
It still isn’t working. Freezes up. He was so nice and really tried. I think it’s hopeless. I’m desperate. Over a month without a refrigerator the warranty people keep sending different people. Yours was the best but it’s still freezing in top part. Diane
Response from A to Z Appliance Service:
Thank you for writing a review! We hope we can solve the issue at your next appointment.
Unhappy Maytag customer
Missy - Cincinnati, OH
I was not happy with the service. He did not fix my washer leak and proceeded to note that he thought I was overfilling my washer which couldn’t be farther from the truth. I have pictures and videos of the Esther coming out of my washer. I have now had to reschedule another service tech for Monday which is a HUGE inconvenience for me. I am not a happy customer at this point Would also note I just bought this product in June. Wishing I hadn’t purchased a Maytag.
Very helpful in "diagnosing" the problem.
Nora - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for writing a review!
Great Service
Kristin - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for writing a review for us!
Excellent
Andrea - Cincinnati, OH
Easy to schedule and change appointment. Professional representative showed up and efficiently fixed the problem with my refrigerator door and even offered some life extending tips.
Response from A to Z Appliance Service:
Thanks for writing a review! We are glad to hear your experience with us met your expectations.
Excellent Service
Carla - Cincinnati, OH
Professional and timely. Did a thorough job and made sure it was working before he left.
Response from A to Z Appliance Service:
Thanks for writing a review! We are pleased to hear that your expectations were met and the job was completed efficiently
Mike was pleasant & knowledgable.
Peggy - Cincinnati, OH
Great service. Appreciate the hard work.
Robert - Cincinnati, OH
Amy
Amy - Cincinnati, OH
Fast, efficient & easy!!
Response from A to Z Appliance Service:
Thank you for writing a review. We are glad to hear that your experience was positive.
Charles S.
REFRIGERATOR KITCHENAID KRMF706EBS01 W10815694 doorDAMAGED IN BOXNEEDS REORDERED. ; ordrng 1 W10815694 (dor-fip bl)
Charles S.
WASHER WHIRLPOOL MHW5500FW0 Unit power from wall is good. Unit getting several error codes for pressure hose error and no drain and no water fill. Need parts listed for repairLock wpw10443885Acu w11201285Valve wpw10435242Pump wpw10605427Ptrap w10903220Switch wpw10448876Hose w11044559; rqstng P&A on 1 w10903220 (trap) and 1 w11044559 (hose) and 1 w11201285 (cntrl-elec) and 1 wpw10435242 (valve) and 1 wpw10443885 (door lock) and 1 wpw10448876 (switch-wl) and 1 wpw10605427 (pump-water)
Samuel R.
WASHER MAYTAG MHW6630HW0 "Installed the control board. Attempted to install the rotor but could not get the bolts off the back. Advise the customer that we would have to install a new tub due to the bolt not coming off. Ordering parts; rqstng P&A on 1 W11287257 (TUB) and 6 W11314661 (screw)s, ordrng 1 W11314664 (heater), rqstng P&A on 1 W11314776 (cover), ordrng 1 W11354542 (STATOR)"
Samuel R.
30' FDBM WHIRLPOOL WRF560SEHW00 Inspected the unit and found in diagnostics the water valve working and dispensing water properly. Tested the pad on the door dispenser multiple times would not activate any water. Remove the user interface panel and found the harness connection damaged at the UI. Ordering parts; ordrng 1 W10433547 (pad) and 1 W11082783 (cntrl-elec)
Samuel R.
WASHER WHIRLPOOL WETLV27HW1 Inspected the unit and after multiple attempts was able to enter diagnostics and found an error code for over sudes and motor fault. Ran a manual test cycle and the unit failed and drained properly but would not activate the motor. Tested wire harnesses and control board and found them securely connected. Inspected the underside of the unit and found the capacitor and motor failed. Ordering parts. Contact info for billing : Haley Renner 513-631-4747 email: hrenner@residenceatag47.com for approval. ; rqstng P&A on 1 W10890624 (motor-drve) and 1 W11158830 (capacitor) and 1 W11367652 (CONTROL)
Samuel R.
REFRIGERATOR WHIRLPOOL WRS571CIDM02 Inspected the unit and found while in diagnostics the harvest cycle was showing the icemaker off. Tested the door switch and found it good along with the on off switch. Call tech line and they advised to check the wire harness at the bottom of the door. Inspected wire harness and found a small cut in the wire harness which had cut through two small wires. Tech line advised that the entire door would have to be replaced. #7728083883Called partner team and they provided another authorization number to cover the parts on the unit. Ordering parts.Authorization #WQSFU00DP1; ordrng 1 LW10691266 (dor-fip)
Charles S.
MICROWAVE KITCHENAID KOCE500EBS05 "Installed all parts. Harness w11449277Control w10916778 twiceW10915648 control twiceW10211972 switch.Power,to unit is good. Unit still giving open close door error code. Already replaced parts several times. Calling wpl tech line.Tech line rep....AdrianFile number# 7728064995Spoke with that line and they sold we order parts plus additional part the filter board. Tech mentioned it isn’t noted but filter board can pop and take other controls out as well. All has been documented and noted. W11398764 filter; ordrng 1 W10915648 (cntrl-elec) and 1 W11179310 (cntrl-elec) and 3 W11188752 (fuse)s and 1 W11398764 (FILTER) and 1 w10916778 (swtch-memb) and 1 w11449277 (HARNESS)"
Charles S.
REFRIGERATOR WHIRLPOOL KSSS42DBX00 2188320A gasket Scall Labor Qoute Today Remaking balance is labor plus tax.Door seal isn’t molding against cabinet as it should. Needs door seal for repair. Cx paid on one card and. On another; ordrng 1 2188320A (gasket-dor)
Charles S.
RANGE KITCHENAID KSGG700ESS1 Power to unit is good. Unit will. To power on. Unit will need following parts for repair. Gas still came through because unit control blew. Replacing parts to repair unit. All power from terminal to controls a is lost. W11025120 trimW11029431 controlW11034208 controlWpw10603096 displayW10861656 regulator; ordrng 1 W10861656 (regulator) and 1 W11025120 (trim-vent) and 1 W11029431 (panl-cntrl) and 1 W11034208 (cntrl-elec) and 1 Wpw10603096 (cntrl-elec)
Terry S.
WASHER WHIRLPOOL WTW6400SW1 "Checked the washer and found a 'ol' error code, unpin further testing determined the main control board needs replaced. Gave estimates of Part numbers WPW10189966"
Terry S.
COOK TOP - ELECT JENNAIR JED3430WS00 Check the cooktop over found switch for right rear element not operating properly unit needs switch replaced; ordrng 1 WPW10215034 (Switch)
Anthony E.
DISHWASHER KITCHENAID KDFE104HPS0 "Customer, complaint that soap dispenser does not always open, could not recreate, ordering dispenser. ; ordrng 1 W10861000 (Dispenser)"
Charles S.
REFRIGERATOR WHIRLPOOL WRX735SDHV01 W11185686 ice bucketWpw10300024 ice makerUnit power is good and no leaks. Unit operates as designed. Ice maker needs replaced and ice bucket won’t close correctly. Broken tab inside ice bucket. Ordering parts for repair. ; ordrng 1 W11185686 (ice-contnr) and 1 Wpw10300024 (icemaker)
Charles S.
REFRIGERATOR WHIRLPOOL ED5VHEXVB06 Unit switch mechanism is broken to water dispenser. Power good no leaks. Need part listed for repairWp2180226 bracket; ordrng 1 Wp2180226 (bracket)
Charles S.
DRYER MAYTAG MEDB765FW0 Unit drum seal is tearing off again. Power good and runs good. Don’t see any reason or burrs on back wall causing issue. Just bad seal on drum. Unit needs part for repair. Cx doesn’t think they should have to pay being its just out of warranty and unit had same issue in just January this past few monthsWpl partner team rep....dilaina Said cx has 1 year extended warranty which covers all. File number of documentation noted in notes. Ex warranty till April 15th 2021All covered by wpl.File # 7727992595Drum w10545923None in stock and advised cx it took take few weeks to get part. ; ordrng 1 W10545923 (drum)
Charles S.
MICROWAVE KITCHENAID KOCE500EBS05 W10915648 control. Damaged. Reordering for repairRescheduled call; ordrng 1 W10915648 (cntrl-elec)
Anthony E.
RANGE WHIRLPOOL WFE320M0ES2 "Found main harness shorted and harness and terminal block damaged., ordering parts. ; ordrng 1 W10245259 (Terminal block) and 1 W11416847 (Main harness)"
Anthony E.
LAUNDRY MAYTAG MEDC465HW0 Found door switch open ordering part.; ordrng 1 W10569603 (Door switch)
Anthony E.
REFRIGERATOR AMANA ASI2175GRS01 "Customer states that rc intermittently stops cooling, unit functioning properly at this time rc temp 38, freezer 0, made adjustment to damper,, discussed issue, with customer advised to monitor, customer states that when unit has an issue all lights on cold control are lit and that the freezer is unaffected but that food in the refrigerator is warm., customer also states that, problem generally corrects its self. Suspect bad cold control, ordering part.W11203272 electronic control.; ordrng 1 W11203272 (Electronic control)"
Joel L.
FREEZER WHIRLPOOL WZF34X18DW03 File - 7727932518Unit has frost on suction line to compressor. . Unit is cooling. Called and documented with tech line recommending to have a tech come out and check pressures/recharge unit to proper charge level. Rescheduling for Tuesday; ordrng 1 978025 and 1 978026
Charles S.
FREEZER WHIRLPOOL WSZ57L18DM03 W10746792 doorW10574476 gasketUnit operation is good. Door is not sealing and gasket is not sealing. Door insulation has pushed mold in so unit won’t seal correctly. Took pictures and unit needs parts listed. ; ordrng 1 W10574476 (gasket-dor) and 1 W10746792 (dor-fmd)
Samuel R.
DISHWASHER MAYTAG MDB8989SHZ Inspected the unit and found the water valve harness was disconnected. Reconnected the harness. Inspected the interior of the basket and the underside of the basket and found no defects or issues. All checks OK
Anthony E.
DRYER WHIRLPOOL WED8000DW4 "Found unit only getting 110v, advised customer, verified motor circuit, all checks ok."
Charles S.
OASIS 27' SUP CA WHIRLPOOL WTW7800XL3 Power to unit is good. No leaks. Cx advised has to push lid down in order to work. Lid hinge and lid busted. Took sd pics. Following parts are needed to repair. Submitting for repair. Lid wp10349136Hinge wp10305275Hinge wp10305276Lid hinge wp8563965Lid hinge wp8572974Screws wpw10078270 (x4)Latch wpw10619844; rqstng P&A on 1 wp10305275 (HINGE) and 1 wp10305276 (HINGE) and 1 wp10349136 (LID) and 1 wp8563965 (lid hinge) and 1 wp8572974 (lid hinge) and 4 wpw10078270 (screw)s and 1 wpw10619844 (latch)
Anthony E.
KITCHEN KITCHENAID KDPE334GPS0 "Found that rails and rack adjusters were damaged, installed rack rails unit will still need adjusters, ordering parts.; ordrng 1 W10546503 (Rack adjusters)"
Samuel R.
"M/W OTR, PURCHA" WHIRLPOOL WMH31017HZ3 Spoke with techline and they recommended replacing the control board and the main wire harness. Ordering parts.; ordrng 1 201 (MW LIFT) and 1 W11175577 (panl-cntrl) and 1 W11300385 (HARNESS)
Joel L.
DRYER WHIRLPOOL NED4655EW1 "Found door not shutting properly and hard to open. Removed and adjusted latch and replaced catch from stock. After repair, tested unit and confirmed heating and good airflow, all other checks are good now,; used 1 279570 (LATCH) from stock"
Anthony E.
N/A N/A ED5PVEXWS02 "Replaced door gasket and cold control freezer -2 upon arrival customer had been hitting cold control to keep the unit running, unit functioning properly at this time. ; pckd up 1 WP2198202 (Temp control) and 1 WP2159083 (Door gasket)"
Charles S.
FREEZER WHIRLPOOL WZF34X16DW04 Cx complaint is unit isn’t freezing as should. Food is cold but freezer is also in garage. Explained the issues that can arise with unit not in home and out in garage. Ran diagnostics and no error codes present. Put 7nit in highest setting to freeze with being inside garage and that will help get to temp is needs to be. No leaks and unit is starting to freeze as we speak. Advised cx if any concern to contact wpl.
Anthony E.
N/A N/A ED5PVEXWS02 "WP2198202 thermostat, WP2159083 door gasket. Found unit had sticking thermostat. Ordering parts ; pckd up 1 WP2159083 (Door gasket) and 1 WP2198202 (Thermostat)"
Charles S.
DOWNDRAFT COOKT JENNAIR JES9750CAWO1 Power to unit is good. Found rear left burner not working. Voltage to burner is less than should be. Found relay bad. Quoting cost to cx. WP8566493 relay Cx wants to go ahead and repair unit. Cx paid scall today ofRemaining balance is part cost and. Labor upon repair. ordrng 1 WP8566493 (relay)
Anthony E.
WASHER MAYTAG MVWX655DW2 "Found error f-7 e-6, motor fault open winding f6 e7, motor unable to reach target rpm, completed all checks in manual no faults found, ran recalibration cycle unit functioning properly at this time unit spins and agitates fine."
Samuel R.
30' FDBM WHIRLPOOL WRF560SEHZ00 Adhesive still dripping on heating element. Ordering new heating element. Tech line provided additional information on clearing out adhesive.; ordrng 1 WPW10436849 (heater)
Samuel R.
MICROWAVE KITCHENAID KOCE500ESS05 Inspected unit and found the same issue as last time. The convict fan is making a loud humming sound functioning properly. Tested the convex fan relay all by itself and is making a loud humming sound while running. Parts are covered under parts warranty. Labor quote is . Ordering part.; ordrng 1 W10860984 (motor-fan)
Samuel R.
LAUNDRY MAYTAG MVWX655DW1 "Inspected the unit and found no leaks. Looked behind the unit and the main drain line for the home was leaking and running underneath the washer and out into the floor. Ran a test cycle and could hear a rattling and scratching sound under the wash plate and during the drain cycle. Removed the wash plate and found several coins. Removed the coins. Also found a coin in the drain pump hose. Removed coins and advise customer of what I found. I advise the customer to make sure their pockets were completely empty before putting clothes in the unit and to watch for items falling down between the wash plate. I also showed the customer where the water was coming from and advise them to have a plumber inspect the pipe and repair. Unit functioning properly at this time, all checks OK. Customer does not have email and so a paper receipt was provided."
Samuel R.
RANGE WHIRLPOOL WFC310S0ES3 "Installed control board. Unit receiving 208volts. Cooktop burns, bake, and broil turn on but at a very low temp. Not receiving proper voltage. Unit it connected to the power cord properly. Called techline to confirm the unit will not heat at 208v but no one answered."
Terry S.
REFRIGERATOR JENNAIR JFC2089HPY Customer has a water tank that is frozen. Also needs a cover for the bottom crisper and the right door seal is torn. Customer declined the est for repairs. See SD picks for part numbers is repairs are required.
Anthony E.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Found unit malfunctioning upon arrival, ice and water would not dispense but display showed it was operating, cycling any door switch reset the unit and made the problem go away completely for an unpredictable period of time, spoke to techline, file#7727771135, who advised a shim pad to be applied to the area of the door that contacts the door switch partWP2177331 ordering part.; ordrng 1 WP2177331 (Switch shim pad)"
Terry S.
FREEZER WHIRLPOOL GB9FHDXWS08 "Checked the refrigerator and found the water valve leaking by, unit needs the valve replaced.; ordrng 1 WPW10498976 (valve)"
Samuel R.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Customer is at work and stated needs service on a Monday. Rescheduling to Monday; schdld next appmnt for 5/11 MON !
Terry S.
RANGE JENN-AIR JES9800CAF01 Pulled back panel off checked terminal block and wire harness..pulled front control panel checked pulled top checked..everything looks good..ran and tested working properly at this time...pictures of same in sd quick pics
Samuel R.
DRYER WHIRLPOOL WED5620HW1 "Inspected the unit and found the motor overheating and shutting the unit down. Noticed a burning smell coming from the drum. Tested the moisture strips with an empty load and it shut off after 2 minutes. Tested the strips with a piece of metal across it per techline and it shutoff after about 5 minutes showing a faulty control Entered diagnostics and tested the UI buttons, 2 did not respond and one kept beeping once pressed. ; ordrng 1 W11086656 (motor-drve) and 1 W11378949 (CONSOLE) and 1 W11388040 (CONTROL)"
Samuel R.
REFRIGERATOR WHIRLPOOL WRT318FMDM05 Inspected unit and found the evaporator ice balling just above the thermistor. Ordering compressor and evaporator.; ordrng 1 W11209866 (compressor) and 1 W11407409 (EVAPORATORS )
Samuel R.
DRYER WHIRLPOOL WED4850HW0 Found the door seal is fraying. Ordering entire inner door and seal; ordrng 1 W10906683 (seal-door) and 1 WP695737 (door)
Terry S.
WASHER ADMIRAL ATW4675YQ1 Check unit over after error codes found..recalibrated washer..ran automatic test cycle working properly at this time..as designed.
Samuel R.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Found the icemaker defective and not making ice. Ordering a new icemaker.; ordrng 1 W10873791 (icemaker)
Terry S.
N/A N/A n/a "Both door seals torn..freezer and refrigerator..; ordrng 1 2177310 (gasket,door fzr(blk)) and 1 2177311 (gasket,door ff (blk))"
Anthony E.
REFRIGERATOR KITCHENAID KRFF507HBS00 "Installed dual valve on unit , chatter still persists, unable to install water pressure regulator on customer supply line, replaced ice maker, rescheduled to install regulator, ; dspstn on spec-tagged invntry: 1 W11294907 ICEMAKER"
Terry S.
TM 22' MFD WHIRLPOOL WRT518SZFM00 Check the refrigerator over found ice bowl in upper right corner of evaporator no other frost pattern suspect leak in evaporator motor and compressor and evaporator; ordrng 1 W10575980 (compressor) and 1 W10836706 (evaporator)
Anthony E.
REFRIGERATOR KITCHEN AID KFCS22EVMS8 "Bailing arm in the up position, customer to observe."
Samuel R.
REFRIGERATOR WHIRLPOOL WRT318FMDM05 "Inspected the unit and found the control board activating the compressor once plugged in. The compressor kicked on and made a loud knocking sound before shutting off. Compressor is locking up. Freezer at room temp, checked evap with no frost pattern. Ordering compressor, currently out of stock, rescheduling 15 business days out. ; ordrng 1 W11209866 (compressor)"
Samuel R.
DRYER WHIRLPOOL WED5620HW1 Inspected the unit and could hear a loud rattling sound from under the drum. Disassembled the unit and found the metal bracket for the motor had come off. Re-secured the bracket and ran a test cycle with no issues or abnormal sounds. All checks ok. Authorization #WQ2QFQ2NL2
Samuel R.
REFRIG WHIRLPOOL WRT318FMDM05 "Installed control board, both thermistors and the nameplate. All checks OK"
Samuel R.
REFRIGERATOR //// RT14DKXBW10 Inspected the unit and found the compressor kicking on and locking up. Shortly after it would shutoff and try to start back up. Customer to call into the office to pay service charge. plus tax.
Samuel R.
DRYER WHIRLPOOL WHD560CHW0 Installed parts and ran a test cycle with no scratches or loud sounds. All checks OK
Terry S.
TRIO CD KITCHENAID KRFC300ESS03 Damper door grinding sound..replacing..; ordrng 1 WPW10594329 (control)
Samuel R.
ELEC SLIDE-IN KITCHENAID KESS907XSP02 Installed cooktop glass and removed old broken cooktop. All checks ok.
Samuel R.
DISHWASHER WHIRLPOOL WDT710PAHW1 "Inspected the unit and found an error code for wash motor fault, air code F for E3. Ran a test cycle in the unit filled with water and could hear the relay clicking on attempting to turn the wash motor on with no luck. Unit drained the water out. Inspected the underside of the unit and found the main wire harness damage to wash motor but still reading correct voltage. Attempted to run a diagnostic cycle to test the wash motor but the control board would not re-enter diagnostics. Tried several times. Tested UI and it is good. Ordering parts; ordrng 1 W10834761 (harns-wire) and 1 W11085683 (pump&motor) and 1 W11306302 (cntrl-elec)"
Terry S.
UPRIGHT / CHEST WHIRLPOOL WZF34X16DW Compressor not starting..needs start device..; ordrng 1 W11092533 (start-dev)
Anthony E.
REFRIGERATOR WHIRLPOOL WRSA88FIHZ00 "Found inner door and ice maker cover do not meet each other well causing a gap at the top, cosmetic issue, defective panels, ordering door and ice maker cover.; ordrng 1 W11126296 (Ice maker cover) and 1 LW11037733 (Door fc, stainless)"
Anthony E.
DISHWASHER KITCHENAID KDFE104HPS0 "Found customer was hitting start and then choosing cycle, unit was not starting with that sequence, explained operation to customer, customer also described that unit wasn't working on all cycles, and that unit wouldn't run on pro wash. Verified proper operation of unit on various cycles, unit functioning properly at this time ."
Terry S.
BELLA KITCHENAID KRFC704FBS00 "Ice build up on the freezer evaporator, cleared the ice and checked the sensor it and the board needs replaced.; ordrng 1 W11204566 (harns-wire) and 1 W11241268 (bracket) and 1 W11334214 (CONTROL )"
Samuel R.
WASHER CROSLEY CAW35114GW1 Emptied basket of water outside of the customers home. Installed drain pump. Recalibrated the unit and ran two test cycles to make sure the pump is functioning properly. All checks OK.
Samuel R.
"M/W OTR, PURCHA" WHIRLPOOL WMH53521HZ2 "Inspected unit and found signs of arcing and sparks inside the cavity. Ran multiple test cycles with a cup of water and did not see it arcing or sparking at all. Signs of sparks from support, rack, and side wall. Ordering supports, the rack, and touch up paint for the cavity. Unit under warranty per move-in date. Reference photo of closing.; ordrng 2 W10740485 (support)s and 1 W10749119 (support) and 1 W10749120 (support) and 1 W10803366 (rack)"
Samuel R.
N/A N/A KUDK03ITBT2 "Customer complained that the unit was not doing a very good job cleaning and that the dispenser was not opening up during a cycle. I inspected the unit and found a good amount of food and gunk in the filter area and corrosion/detergent on the dispenser lever. Cleaned out the food and gunk from the filters. Cleaned off the dispenser level to allow it to properly open and close. Ran a normal cycle for 5 minutes and the dispenser door opened properly, the unit filled, washed, and drained without issue. Ran a diagnostic cycle and the heating element kicked on without issue. Advised the customer that the poor cleaning was due to food/gunk clogging up the filter and wash pump. Advised the customer to use affresh tablets to keep the unit clean and running properly. All checks ok."
Samuel R.
WASHER WHIRLPOOL MVWB855DC3 Inspected unit and found the hot water valve with low water flow. Ran a diagnostics to confirm air code. Installed new water valve. Ran a test cycle. All checks OK. Installed wire tie on drain line. No leaks or issues observed.; used 1 W11165546 (VALVE) from stock
Samuel R.
"M/W OTR, PURCHA" WHIRLPOOL WMH53521HZ2 "Inspected unit and found signs of arcing and sparks inside the cavity. Ran multiple test cycles with a cup of water and did not see it arcing or sparking at all. Signs of sparks from support, rack, and side wall. Ordering supports, the rack, and touch up paint for the cavity. Unit under warranty per move-in date. Reference photo of closing.; ordrng 2 W10740485 (support)s and 1 W10749119 (support) and 1 W10749120 (support) and 1 W10803366 (rack)"
Samuel R.
DISHWASHER KITCHENAID KUDS01IJBS0 "Installed parts to the upper spray arm. Ran a test cycle with no issues, all checks OK."
Mark B.
"M/W OTR, PURCHA" KITCHENAID KMHS120ESS5 "Replaced magnetron, thermostat, and diode, tested unit, unit heated cup of water, all functions normal, all checks ok."
Terry S.
WASHER WHIRLPOOL WFW6620HC0 Over load or small load error code checked service pointer ..needs bellows and ACU...w11375982 w11436352..; ordrng 1 W11314648 (bellow) and 1 W11322905 (cntrl-elec)
Terry S.
ICEMAKER KITCHENAID KUIX535HPA00 Secondary drain pump leaking..needs pump replaced..; ordrng 1 W10702856 (pump)
Terry S.
REFRIGERATOR KITCHENAID KRFF305ESS02 Adjusted back compressor panel ..working properly at this time..
Terry S.
ICEMAKER KITCHENAID KUIX505ESS2 Replaced harness transformer then found also the secondary drain pump was open replaced the drain pump assembly reassemble ice machine unit operating properly at this time; pckd up 1 WPW10825875 (PUMP)
Samuel R.
DRYER WHIRLPOOL WED4850HW0 Inspected the unit and found the wall outlet was not providing consistent voltage and the unit was shutting down. While running the unit would have 240 V and then drop below 100 causing the unit to shut down. All other checks OK. Recommended the customer have a certified electrician inspect the wild and make repairs.
Terry S.
WASHER WHIRLPOOL WTW5000DW0 Over sudzs error code..recalibrated working properly at this time..
Terry S.
DRYER AMANA NED4655EW1 "Checked the dryer found no power from the motor to the element, replaced the motor and still no heat unit needs the timer replaced.; ordrng 1 W10857612 (timer), used 1 279827 (MOTOR) from stock"
Samuel R.
RANGE JENNAIR JDS8850BDS Inspected the unit and found once the back right burner wires turned on all other burners would randomly spark. Tested the other three burners and none of them caused this issue. Ordering The right switch harness. Unit is under A-to-Z appliance warranty. Per warranty coverage for labor plus part.; ordrng 1 WP74011648 (switch har)
Anthony E.
REFRIGERATOR WHIRLPOOL ET18NMXFW00 "Found unit not cooling well, no frost pattern , compressor extremely hot and cycling on high temp overload, condenser fan bad not running , unit needs fan W10822259 .; ordrng 1 W10822259 (Condenser fan)"
Samuel R.
XXL FRENCH DOOR WHIRLPOOL WRF997SDDM00 correct address 3511 Alec dr. Fairfield.Partner team provided authorization for shelving. Ordering partsWPZ3Y00ZPL1; ordrng 2 WPW10753418 (shelf-glas)s
Samuel R.
"M/W OTR, PURCHA" WHIRLPOOL WMH31017HS3 "Inspected unit and found the fuse blown, damage to the control board, and the door interlock switch cracked. Ordering parts; ordrng 1 W10138793 (fuse) and 1 W10892389 (cntrl-elec) and 1 W11252186 (interlock) and 1 W11252187 (interlock)"
Samuel R.
DISHWASHER WHIRLPOOL WDF331PAHS0 "Inspected the unit and found no error codes. Rana diagnostic test and found all mechanical tests passed including the heating element. There was a large amount of water droplets on the sides, door, and ceiling of the unit. I advised the customer this was normal for a new unit and techline recommends using rinse aid in every cycle to help coat the interior of the unit. It will take the unit roughly 6 months before the water droplets stop appearing after every load. The unit is functioning as designed. All checks ok."
Samuel R.
REFRIG WHIRLPOOL WRT318FMDM05 "Inspected unit and found a failed control board. Ordering control board, thermistor, and nameplate. ; ordrng 1 W11178521 (nameplate) and 1 W11353813 (CONTROL) and 1 W11438736 (THERMISTOR REFRIGERATOR ) and 1 WPW10384183 (thermistor)"
Samuel R.
OVEN WHIRLPOOL WFE775H0HZ1 Customer complaint was that the unit was not leveled and would shake and metal would hit the side of the cabinet. Inspected the unit and leveled the back legs and installed a spacer to help keep the unit from the inside of the cabinet while in use. Unit is under warranty per receipt.; used 1 WPW10221048 (SPACER) from stock
Samuel R.
REFRIG SAMSUNG RF28HMEDBSR/AA Customer complaint of icemaker freezing up and not functioning properly. Inspected the unit and found the icemaker completely frozen over and not working. Provided quote to customer for new icemaker and clean out. Customer declined repair. All other checks OK.
Samuel R.
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 Inspected the unit and found damage to the outer left door and handle. (Mullion attached). Called partner team. Authorization Wpw7vpwapl1; ordrng 2 W10460893 (screw)s and 1 W11163764 (handle) and 1 W11307258 (dor-fip)
Samuel R.
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Inspected the unit and found damage to multiple door shelves and inner shelves. Light flicker upon opening door, bad light module. Ordering parts and adhesive to seal inner and outer liner. Unit under 30 day cosmetic warranty still.; ordrng 1 W10841140 (adhesive) and 1 W11205083 (module) and 1 W11213107 (shelf-glas) and 2 W11243759 (shelf-glas)s and 1 W11379148 (BUCKET SHELF) and 1 WPW10355264 (bin-cntlvr)"
Samuel R.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 I inspected the icemaker and and found the harness damaged. Tested the on off switch of the icemaker and the harness running to the icemaker not receive voltage from the control board. Ordering parts; ordrng 1 W10873791 (icemaker) and 1 W11212392 (cntrl-elec)
Anthony E.
LAUNDRY MAYTAG MVWX655DW1 "Found unit with broken lid at hinge, ordering lid,; ordrng 1 W11117421 (Lid)"
Samuel R.
ELEC SLIDE-IN KITCHENAID KESS907XSP02 Inspected the unit and found the cooktop cracked. Ran a test cycle on all four burners and they all function properly. Ran a test cycle on the bake and broil cycles and both functioned properly. No mechanical issues with the unit except for the cracked cooktop. Ordering part and oversized fee added to shipping. ; ordrng 1 W10297306 (cooktop)
Samuel R.
VENT FAN BROAN n/a Customer complaint that the unit was leaking oil. Removed filter and inspected unit and found a small amount of what appeared to be grease and oil on the motor cover. Inspected the motor and found no signs of leaks. Cleaned the vent fan and notified customer that the grease in the vent fan is most likely from having the unit for six years and not having it cleaned out or a possible blockage in the vent fan leading outside. Recommended the customer contact maintenance to inspect the vent line to make sure there’s no blockage. All checks OK
Anthony E.
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 "Found unit just had air in water supply causing, water dispense issue, corrected ice maker not working however was a separate issue, jumped terminals to force unit to harvest, unit would not function, replaced ice maker. Unit functioning properly at this time.; used 1 W10882923 () from stock"
Anthony E.
REFRIGERATOR WHIRLPOOL WRT511SZDW00 "Found freezer door dented, and right lower crisper drawer broken,e part number for drawer is W10662133, door is W10646225 unit is white. Ordering parts ; ordrng 1 W10662133 (Crisper drawer) and 1 W10646225 (Freezer door)"
Joel L.
DISHWASHER MAYTAG MDB4949SHZ "Found door latch shoved out of its bracket not alowing the door to latch properly. Reinstalled doo latch and tested multiple times. Door is shutting well now and latching correctly, no other damage on unit, all checks are good now"
Mark B.
"M/W OTR, PURCHA" KITCHENAID KMHS120ESS5 "Brought microwave down from wall, called techline, tested components, techline advised to replace magnetron, also magnetron thermostat, and diode, ordering parts to repair.; ordrng 1 W10476901 (thermostat) and 1 W10818686 (magnetron) and 1 W11256462 (diode)"
Samuel R.
OVEN WHIRLPOOL KEBC208KSS04 "Customers complaint is that the unit is making a loud rattling noise during heating cycle and up to 30 minutes after the cycle finishes. I Ran a bake, broil, and convect cycle on both ovens multiple times. Both cooling blowers are making a rattling noise during use and has gotten louder when shutoff or changes speed. Ordering new upper and lower blowers. The unit will have to be pulled from the built in cabinets and both doors removed. ; ordrng 1 WPW10016550 (blower UPPER) and 1 WPW10176670 (blower)"
Samuel R.
LAUNDRY MAYTAG MVWB835DW3 Installed the control board. Open the console and found damage to it. Reordering. Authorization #: MPP8F00APL1 ; ordrng 1 W11112656 (console)
Anthony E.
REFRIGERATOR AMANA TXI21A3E "Found condenser fan not running, and ice maker corroded and leaking , ordering ice maker and condenser fan.; ordrng 1 D7824706QVP (Ice maker) and 1 WP833697 (Condenser)"
Samuel R.
REFRIG WHIRLPOOL WRF954CIHZ02 "Customer had concerns about the water filter, door closure and leveling, and air filter. Inspected the unit and leveled doors and adjusted door gaskets to allow the unit to close properly, installed spacer for proper door closure until the unit adjusts to the new temps in the home. Instructed customer on proper use of water filter and air filter. All checks OK; used 1 WPW10221048 (SPACER) from stock"
Mark B.
"M/W OTR, PURCHA" KITCHENAID KMHS120ESS5 "Complaint of unit not heating, tested unit, confirmed complaint, unit did not heat cup of water, incoming power is at 120 VAC, door switches test normal, checked connections to control, all connections are secure, called techline, techline advised to ohm out transformer from back of unit and test magnetron thermostat, techline file number: 7727615197. Components that need tested are not accessible while unit is installed in wall, rescheduling with microwave lift tool in order to correctly diagnose.; ordrng 1 MWTOOL (MWTOOL)"
Joel L.
LAUNDRY WHIRLPOOL WETLV27HW1 Error code found on unit was an F7-e6 motor fault. Not a f7-e5 shifter fault. Went into diagnostics and confirmed motor would not run in agitation or spin. This was due to the connection harness to the motor being completely disconnected. Reinstalled and ran through multiple tests to confirm proper operation. Unit is agitating spinning draining all functions or testing good.