Local Reviews
for Cincinnati, OH
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Ryan - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you very much
Great service
Brad - Cincinnati, OH
Would use them again.
Response from A to Z Appliance Service:
Thank you
Washer Service
Steve - Cincinnati, OH
It’s fixed
Ann - Cincinnati, OH
Jeremy was very helpful. Our brand new whirlpool refrigerator came with a leaking water dispenser. Lowe’s would not deliver a new one. They said it was up to Whirlpool to get it fixed under warranty which they did by contacting you. It took three tries and phone calls to whirlpool by Jeremy to get the right part but his persistence paid off. In the future for appliance repairs we will definitely call A to Z. Hopefully we will get Jeremy again but better yet we hope for no more repairs to be needed.
Response from A to Z Appliance Service:
Thank you very much for this review. Our entire staff appreciates it and Jeremy appreciates you taking the time to review his performance. Thank you again.
efficient, prompt, knowledgeable, courteous
Roger - Cincinnati, OH
Anthony diagnosed, ordered parts, and repaired our Amana fridge to our satisfaction.
service needs work
Charles - Cincinnati, OH
repairman came the first time an said he needed to order the part( it was a drain hose) which surprised me that he did not have. when I asked him if he could take his small vacuum an suck it out he said yes, I can do it. the next appointment wasn't for 2 weeks. his reason for takeing my suggestion was that he did not get home till 8pm the night before and had 4 more customers that day. if I have too get it repaired again it will be someone else. forgot he also forgot to turn the water back on.
Response from A to Z Appliance Service:
Sorry we did not deliver 5 star service for you. We strive to be a company that can deliver a great service experience to every customer. I appreciate you leaving this review so that we can use it for training and get closer to delivering 5 star service to every customer. Thanks
Great Survice
Jennifer - Cincinnati, OH
Jeremy went about his business quietly and efficiently
Response from A to Z Appliance Service:
Thank you for this review. We like to get the job done with minimal interference for our customers.
Slight frustration
Jon - Cincinnati, OH
This service trip was good and quick. First 2 were long and didn't solve problem. Was without dishwasher for a month.
Outstanding this technician demonstrated performance.
Gregory - Cincinnati, OH
The technician was on time and provided knowledgeable service I think he should be promoted to management position because he is a credit to your organization.
Response from A to Z Appliance Service:
Thank you very much. He is an asset to our company.
Great experience and explanations
Dennis - Cincinnati, OH
From this service experience, I learned about my choices to move forward from getting my unit fixed to buying new. Victor also patiently explained why the unit had stopped working and the detailed diagnosis.
Response from A to Z Appliance Service:
Thank you for this review. Our staff and techs enjoy these types of reviews.
Charles delivers great service!
Bobby - Cincinnati, OH
Unfortunately we are beyond EXTREMELY DISSATISFIED with our KitchenAid refrigerator. However, despite the frustrations of our refrigerator constantly breaking down, we are VERY PLEASED with Charles’ service. He is thorough, knowledgeable, and communicates the problems, plans for repair, and timelines well. I have no doubt that he is doing his very best to repair our frig, and that he is highly committed to fixing it in a timely manner. He has even gone to bat for us with KitchenAid, speaking with a rep there to explain the constant trouble we’ve had and advocating for a solution. I do wish that A to Z could do a little better job of notifying us about WHEN a service tech is arriving.
Response from A to Z Appliance Service:
Thank you for this review. Thank you for being specific in your description of your likes and dislikes. We will work on improving our communications with our customers.
mary
Mary - Cincinnati, OH
Pleased with service.jerry was on time, knew what he doing and nice.
Response from A to Z Appliance Service:
Thank you very much for this review. We appreciate it.
Chuck
Chuck - Cincinnati, OH
Very professional
Response from A to Z Appliance Service:
Thank you
great!
David - Cincinnati, OH
We were not so happy that a nearly new dishwasher had failed, but the service we received was friendly, capable and efficient. Cannot comment on price, as the appliance was still under warranty.
Response from A to Z Appliance Service:
Thank you very much for this review
Great service expertise
Dino - Cincinnati, OH
Arthur serviced our refrigerator expeditiously and skillfully. He was also courteous and friendly. I appreciate that A-Z sends an email the day before and the morning of service to indicate the order of service appointments for the window of time the service technician will arrive.
Response from A to Z Appliance Service:
Thank you very much for this review. We really appreciate it. Our goal is to make the service experience as pleasant as possible for our customers
Great service & technician ver
Eliane - Cincinnati, OH
Very experienced victor has a great way of explaining the problem. He is very polite & does a great job.
Response from A to Z Appliance Service:
Thank you for this review.
prompt service , great time frame given
Christine - Cincinnati, OH
technician very professional in appearance and demeanor and exhibited thorough knowledge of the appliance, definitely would use the service again, but since I purchased a brand with few repairs, I may not have to
Response from A to Z Appliance Service:
Thank you very much for this review
nice guy
Steve - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you
JennAir Range
Janet - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you
Great service
Vugust - Cincinnati, OH
Answered questions about freezer
Response from A to Z Appliance Service:
Thank you for this review.
great service
Tracy - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for the review. We appreciate it
Refrigerator gasket
Andrew - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you very much for this review
Mrs.
Anita - Cincinnati, OH
Great 😃😎the price and service. the serviceman was too cool ,it all was great and awesome. the price was too high it was attainab
Response from A to Z Appliance Service:
Thank you very much for this review. We appreciate it.
Charged me for no service
A - Cincinnati, OH
Response from A to Z Appliance Service:
When our tech arrived to your house, he found that there was no power getting to your dishwasher by opening up the panel to your unit and checking the connections. Our tech checked to make sure that the breaker was in the correct position. Once he determined it was in the correct position, he determined it was an electrical issue and not an issue with the dishwasher. If the unit still does not work after you have the electrical fixed, we will NOT charge another service call to come out.
Great service!
Leon - Cincinnati, OH
Knowledgeable, fast and friendly
Response from A to Z Appliance Service:
Thank you
Professional
Andrew - Cincinnati, OH
No issues at all
Super Knowledgeable and Professional
Tracy - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for the review
Great service!
Claudine - Cincinnati, OH
Very Punctual! Solved problem quickly. Thanks for the great service! Thanks Anthony!
Response from A to Z Appliance Service:
Thank you for the review
Service
TURNER - Cincinnati, OH
Service technician Jeremy was very professional. Knowledgeable and proficient. Customer service skills was exceptional as well.
Response from A to Z Appliance Service:
Thank you very much for this review. We appreciate it.
timely, efficient, knowledgeable
ELSBROCK - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for this review
good
CARR - Cincinnati, OH
Gary found a code and hopefully it has fixed the problem. Very nice man.
Response from A to Z Appliance Service:
Thank you for this review
Friendly, timely, and efficient
Nicole - Cincinnati, OH
The technician was right on time for my window and called in advance so that I knew he was on his way. He was friendly, knowledgable and even though my machine was beyond repair, he offered a good expert opinion.
Response from A to Z Appliance Service:
Thank you very much for this review. Glad our tech was able to help even though the unit was not repairable.
Ms.
MULLANNEY - Cincinnati, OH
Great service
Response from A to Z Appliance Service:
Thank you for this review
Great service!
Mary Pat - Cincinnati, OH
The technician was prompt, courteous & very professional! Jeremy explained what was needed to get my washer up & running! Top-notch service!
Response from A to Z Appliance Service:
Thank you for this review.
Repair
Barry - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for the review
good
Barbara - Cincinnati, OH
He was on time both times
Response from A to Z Appliance Service:
Thank you for this review
Bob
RINK - Cincinnati, OH
Service man was on time, friendly and did a great job.
Response from A to Z Appliance Service:
Thank you for the review. We appreciate it.
Excellent technician! Good service company!
Ray - Cincinnati, OH
Our refrigerator hadn't been working right because of faulty installation at the time of purchase. Arthur the A to Z tech diagnosed problem and we believe fixed it.
Response from A to Z Appliance Service:
Thank you for taking the time to leave this review
Great Technian and Overall Responce
SPARKS - Cincinnati, OH
Very knowledgeable tech. Gave good advice on routine maintenance to prevent further leak.
Response from A to Z Appliance Service:
Thank you very much for the review. We appreciate it.
Great Technician
BROYLES - Cincinnati, OH
Victor has a great customer service personality. He was prompt, courteous, friendly and knowledgeable. He took care not to make a mess or leave a mess. He represents the company well with his high standards.
Response from A to Z Appliance Service:
Thank you for the review.
great service
HIRST - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you
Thorough evaluation and excellent service.
HARMONY - Cincinnati, OH
Prompt response to call for washing machine service by an experienced, knowledgeable technician. Didn't make a mess either.
Response from A to Z Appliance Service:
Thank you very much for the review. We appreciate it
Great service, quick, fixed within the warrantee period.
taylor - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you very much for the review.
DJ
EMMERSON - Cincinnati, OH
David was very helpful, professional and polite.
Response from A to Z Appliance Service:
Thank you for the review.
Homeowner
MCCoy - Cincinnati, OH
Had to take the day off work to be there for the service person’
Response from A to Z Appliance Service:
Thank you for the review. Sorry you had to take the whole day off work. We have recently put items in place so that customers can have a better idea as to when our tech might arrive. Also, our techs do call ahead and some customers have requested a 30 minute call ahead that we try to accommodate to help customers out.
Goldyn
HOWARD - Cincinnati, OH
Response from A to Z Appliance Service:
thank you
Great Service
Robert - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you very much for the review
Jake Schulze
Donna - Cincinnati, OH
I'm glad I got this because I wanted to say that Jake did a great job repairing my fridge. He was nice, on time, quick and very professional. For my particular situation, nobody could figure out what was wrong with my ice maker), he got it fixed and replaced. I'm very happy that I had him as my service technician.
Response from A to Z Appliance Service:
Thank you and we appreciate you taking the time to leave this review.
Rebecca
SISSON - Cincinnati, OH
Great service. He was polite and competent even though my husband was trying to Tell him what to do.
Response from A to Z Appliance Service:
Thank you for your review.
Appliance Service Call - Great experience
Andrew - Cincinnati, OH
Very Professional tech. On time, kept us informed of arrival, did a great job of analyzing a difficult problem.
Response from A to Z Appliance Service:
Thank you for this review
Great Service
BEARD - Cincinnati, OH
David is a Great Service technician.
Response from A to Z Appliance Service:
Thank you for the review.
Jim
APPLEGATE - Cincinnati, OH
Charles was able to repair my frige problem right away it was leaking water it didn’t take him long to find the problem
Response from A to Z Appliance Service:
Thank you for taking the time to leave a review.
Great service!
TIMMONS - Cincinnati, OH
Excellent! Fast, courteous and efficient!
Response from A to Z Appliance Service:
Thank you for your review.
Karen
GATES - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you
Terrence
DIEFENBACHER - Cincinnati, OH
The customer rep was excellent. Getting working parts was a challenge for him. Took him four trips!
Response from A to Z Appliance Service:
Thanks for the review and sorry it took so many trips to get a working part.
Terrific service - communication was great
GYGI - Cincinnati, OH
We had a great technician and appreciated the quick and honest resolution to our issue.
Response from A to Z Appliance Service:
thank you for the review. We really appreciate it.
Very Satisfied
SCHNEIDER - Cincinnati, OH
This is the second time I’ve used this company (2 different appliances) and I’ve been well pleased both times. The technician, Dave arrived on time and was completely professional. The work was completed in short order and my appliances are working as they should.
Response from A to Z Appliance Service:
Thank you
Good Service Experience
GOSSMAN - Cincinnati, OH
Charles was timely in arrival and diagnosing my issue with a 5 yr old dishwasher. Unfortunately, we went with replacement so I can’t speak to an actual repair. Very nice guy and informative.
Response from A to Z Appliance Service:
Thank you for the review
Great Service!
Abby - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you
Great service
NELSON - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for the review
Great Service
SIENKIEWICZ - Cincinnati, OH
Technician was knowledgeable and friendly. He serviced my appliance and informed me what the problem was and how it was fixed.
Response from A to Z Appliance Service:
Thank you for the review
Gina
DUTRO - Cincinnati, OH
Great service — very professional
Response from A to Z Appliance Service:
Thank you for the review
Refrigerator repair
Gary - Cincinnati, OH
Service Tech was knowledgeable, courteous and helpful in explaining what the problem was.
Response from A to Z Appliance Service:
Thank you very much for taking the time to leave a review.
Thanks, Charles, for your persistence
TOMB - Cincinnati, OH
Charles tried to do a simple fix of my ice maker. When that didn't work, he arranged for replacement parts and installed them as soon as they came in. Since the machine was under manufacturer's warranty, I wasn't charged anything. Great service!
Response from A to Z Appliance Service:
Thank you for the review
Unsatisfied
MCCOY - Cincinnati, OH
Service on my dryer started on March 20, 2018 A-to -Z didn't complete the service repair until April 10,2018 Very disappointed with the service!
Response from A to Z Appliance Service:
Thank you for the review. The parts coming in wrong or damaged frustrated us as well. Thankfully most of the time parts come in correct and undamaged, which allows us to complete the job quickly.
Quick and efficient service
FELDMAN - Cincinnati, OH
The service man came early, assessed the problem quickly and was able to fix the problem without new parts, saving me that cost.
Great Service!
MOSES - Cincinnati, OH
Arthur was very knowledgeable about our appliance and very helpful with our questions. He worked quickly and was very conscientious about time. Was always within the time he was scheduled to be at our home.
Response from A to Z Appliance Service:
Thank you for the review. We really appreciate it.
Quick to fix
SUEDKAMP - Cincinnati, OH
Came as promised
Response from A to Z Appliance Service:
Thank you for the review
Covered part
KNAPKE - Cincinnati, OH
A to Z was able to cover an expensive part to fix my washer. I was very grateful for this. It saved me hundreds of dollars.
Response from A to Z Appliance Service:
Thank you very much for the review. We appreciate it and glad we were able to save you money.
Pete
ASHLAND - Cincinnati, OH
I was very pleased with the level of service and the technician himself.
Response from A to Z Appliance Service:
Thank you very much for letting us know.
Tom
NOONAN - Cincinnati, OH
Well qualified technician
Response from A to Z Appliance Service:
Thank you for the review
Charles
JOHNSON - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for the 5 star review
Dishwasher repair and advice.
Grateful customer - Cincinnati, OH
Arthur was a great help. He persuaded us to purchase a new dishwasher. He was upfront and honest. Your don't have that quality in many people these days. He told me what was wrong, gave options and remedied the problem.
Response from A to Z Appliance Service:
Thank you very much for the review
Great service
DORKO - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for the review.
Great service
LAWSON - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you very much. We appreciate the opportunity to earn your business
David Was a Very Good Tech .
MARCUM - Cincinnati, OH
I would like him to service all my Appliance's, A very nice man. Also knows his job and what he is doing.
Response from A to Z Appliance Service:
Thank you very much for the review
ERICA
BROGDEN - Cincinnati, OH
David was great! He was very courteous, efficient and very pleasant to talk with.
Response from A to Z Appliance Service:
Thanks for the review.
Skip
CONDO - Cincinnati, OH
Very professional and prompt
Response from A to Z Appliance Service:
Thank you for the review. We appreciate it
Great, fast work
MARLOWE - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you
Microi
KARBOWSKI - Cincinnati, OH
Gary was wonderful!
Response from A to Z Appliance Service:
Thank you for the review.
Arthur H.
DISHWASHER WHIRLPOOL WDF520PADM Installed new wash motor and sump. Ran diagnostics test cycle Dish washer completed test . Unit now ready for sale
Charles S.
DISHWASHER MAYTAG MDB8959SFZ4 W11259785 trackW11259786 trackW10712394 adjusterTrack welds broke and adjuster too. Ordering parts for repair. Power good and no leaks. Pls use cell number when contacting cx. ; ordrng 1 W10712394 (adjuster) and 1 W11259785 (TRACK) and 1 W11259786 (TRACK)
Jeremy F.
COOKTOP KITCHENAID KGCC566RBL05 "Replaced wire harness, burner is igniting, checks ok."
Charles S.
OVEN WHIRLPOOL WOD77EC0HS00 Cx stated unit won’t power on. Removing electric box cover heard sizzling. Tapped wire and unit powered on. Advised cx to turn off at breaker and call electrician. Bad hook up connection at box. Call complete.
Jeremy F.
OVEN JENNAIR JEF3115GS "Checked switch, checked incoming power, checked sensor, called tech line, checked element, found unit working per manufacture specifications, informed customer unit can take up to 30-35 min to heat up, checks ok."
jmoore@atoz1.com
REFRIGERATOR WHIRLPOOL WRF532SMHZ00 "Fridge going from no cool to frosting, need to replace the control board and damperSterling 7723962906; ordrng 1 W10594330 (elect damper) and 1 W10637328 (cntrl-elec)"
jmoore@atoz1.com
DISHWASHER WHIRLPOOL WDF530PLYB6 Diagnosed a hole in the sump assembly by the drain pump Authorization # S22580; ordrng 1 W10482480 (pump/motor assy)
jmoore@atoz1.com
WASHER MAYTAG MVWX600XW1 "Found a broken wire harness white with blue tracer going to shifter was broke, need to replace wiring; ordrng 1 W10297443 (wire harness)"
Charles S.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Wpw10276647 motorInstalled part all ckd ok. Power good and no leaks. Old motor had burning smell. Operation is as designed . Ckd ok.
jmoore@atoz1.com
"M/W OTR, PURCHA" JENN-AIR JMV9196CS0 "Found service pointer w11245251 for interlock door switch, need to replace interlock switch and micro switches ; ordrng 1 W11244490 (INTERLOCK )"
Arthur H.
WASHER MAYTAG MVWC565FW Checked washer out . Used manual test and did agitation slow and fast Did spin slow and fast . Checked drain pump it’s working. Checked Cold and hot water valves . All functions are working properly Took one picture of model and serial Washer ready for sale
jmoore@atoz1.com
"M/W OTR, PURCHA" KITCHENAID KMHS120ESS5 "Replaced magnetron and thermostat, unit is operating as designed The microwave was extremely tight getting out, couldn’t get the unit back into place. Need another tech to help install the microwave ; schdld next appmnt for 1/22 TUE !"
Arthur H.
WASHER MAYTAG MVWB865GW Replaced inlet water valve . Ran diagnostics manual test . All functions are working properly. Cold water good. Hot water good . Agitation slow and fast Check good and spin cycle slow and fast check good and the drain pump Checks good. Recalibrated Washer as last step of repair.
Arthur H.
WASHER MAYTAG MVWC565FW Checked washer out . All functions are working properly. Cold and hot water Valves are good . Agitation slow and fast are good . Spin cycle slow and fast Are good and the drain pump works properly. This washer ready for sale. Ran calibration cycle as last step of service .
Jeremy F.
WASHER WHIRLPOOL WTW4950HW1 "Checked error codes, found basket speed fault, checked gear case, checked motor, checked capacitor, found motor not ohmng, found capacitor not sending correct voltage to motor, needs new motor, and capacitor.; ordrng 1 W10832724 (drive motor) and 1 W11158831 (CAPACITOR )"
Arthur H.
WASHER MAYTAG MVWC565FW Checked washer out . Drain pump is making unusual noise . Found Debris inside . Hair pins and some paper. Ordering one new drain pump .; ordrng 1 W10876600 (drain pump)
jmoore@atoz1.com
KITCHEN KITCHENAID KDFE104HBL0 "Replaced seal and door lock switch, operations checks ok"
jmoore@atoz1.com
MICROWAVE IKEA IBMS1455WW0 "Replaced console and buttons, operations checks ok"
jmoore@atoz1.com
DISHWASHER WHIRLPOOL KDTE704DSS0 "Replaced drain pump, checked for leaks, operations checks ok"
jmoore@atoz1.com
KITCHEN KITCHENAID KDTM354DSS3 "Replaced sump assembly, checked for leaks, operations checks ok"
jmoore@atoz1.com
DRYER WHIRLPOOL WED7990FW0 "Found underwear caught in the blower motor, removed garment, operations checks ok"
jmoore@atoz1.com
LAUNDRY WHIRLPOOL WTW8700EC1 "Replaced console and control panel, operations checks ok"
Charles S.
REFRIGERATOR WHIRLPOOL WRS973CIDM00 Ordering ice maker. Intermittent. W10873791 ice makerPower good and no leaks. Part still under 1yr manufactures warranty. Called techline and advised to change icemaker ; ordrng 1 W10873791 (icemaker)
Jeremy F.
50#IM 18" FS WHIRLPOOL KUIS18NNJB8 "Replaced pump, ran unit through test cycle, all operations normal, checks ok."
Arthur H.
WASHER WHIRLPOOL MVWC200XW2 On arrival customer says washer won’t wash without getting out of balance. After inspection the suspension rods are worn out and very weak . Gave customer Quote for repair Suspension rods W10780048. Customer paid service call fee. Customer will think about repair
Arthur H.
REFRIGERATOR WHIRLPOOL WRT311FZDB00 On arrival emptied the freezer of food . Had to use steamer to clear all the Ice so I could get the evaporator cover off . Used steamer to clear drain Under evaporator. Removed the bad evaporator fan motor . Installed new Freezer evaporator fan motor and reassembled everything. Refrigerator is Now working properly. Customer paid in full on first visit
Arthur H.
REFRIGERATOR WHIRLPOOL WRT318FZDW02 On arrival removed bad compressor. Installed new compressor And dye drier. Pulled vacuum. Recharged with 3.7 oz 134a Refrigerator is cooling on departure. RTM management is on vacation No one here to sign Left message on refrigerator that work was complete Refrigerator is ready for sale
Arthur H.
30" FDBM KITCHENAID KRFF300ESS01 On arrival removed bad compressor and filter drier. Installed new compressor And dye drier. Pulled vacuum and checked for leaks . Recharged with 4.3 oz 134a . Refrigerator is cooling on departure.
jmoore@atoz1.com
DISHWASHER KITCHEN AID KUDS30IXWH4 "Checked inlet valve, checked spray arms, made sure the dishwasher was titled back, checked drain pump, instructed customer to be keep an eye on spray arm obstruction, unit is operating as designed and didn’t find any leaks"
Charles S.
DISHWASHER MAYTAG MDB8969SDM1 Cx complaint is not washing. States arms ain’t moving. Removed particle from arm holes and moved only a little bit. Cx ordered himself a new arm and same issue. Cleared port holes best I could and still not not spinning as designed. Cx stated he put new arm on. Water is spinning out arms but cx states still not cleaning dishes. Arms appear to be moving. Pressure is good. Power good and. No leaks.
jmoore@atoz1.com
LAUNDRY MAYTAG MVWX655DW1 "Need to reorder the water inlet valve, new part was leaking, also diagnosed a bad control board, unit randomly turned itself on; ordrng 1 W11116592 (cntrl-elec) and 1 W11127357 (housing)"
Jeremy F.
20' FRENCH WHIRLPOOL JFC2089HTB "Checked unit, removed filter, replaced filter, all operations normal, checks ok."
jmoore@atoz1.com
LAUNDRY MAYTAG MVWB835DW3 "Diagnosed a bad UI panel, buttons would stick and when trying to enter diagnostics it wouldn’t let me use certain buttons Steve SR 7723961579; ordrng 1 W11112656 (console)"
Jeremy F.
REFRIGERATOR KITCHENAID KRFF302ESS01 "Replaced condenser fan, unit is running normally, no loud noise all checks ok."
Charles S.
RANGE WHIRLPOOL WFE525S0HV0 WPW10299227 hingeWPW10299224 hingeW10746436 trim W10746435 trimW11247684glass door W11159498kick plate Safety team rep Amanda Cr # 7723869602. States to repair unit and all is covered even cosmetic. ; ordrng 1 W10746435 (trim-door) and 1 W10746436 (trim-door) and 1 W11159498 (KICK PLATE) and 1 W11247684 (GLASS DOOR) and 1 WPW10299224 (hinge-door) and 1 WPW10299227 (hinge-door)
Charles S.
"BOTTOM MOUNT, CA" KITCHENAID KRMF706ESS01 W11294907 ice makerWpw10341329 valveParts. Listed installed. Ice maker harvest success. Water was drawn and cooling appears as designed. Power good and no leaks. All ckd ok.
Arthur H.
DISHWASHER WHIRLPOOL WDT970SAHV0 On arrival customer says the third rack is broken . The track on the left Side is broken and the mounts for the wheels on the third rack are snapped Off so a wheel can no longer be snapped back on . Need track for third rack left side and a rack Took one picture of model and serial ; ordrng 1 W10913628 (track) and 1 W11027154 (dishrack)
Arthur H.
OVEN WHIRLPOOL WFE515S0ES0 On arrival installed left and right receivers for the hinges to slide into . Then removed the bent hinges from oven door . Installed both left and Right hinges.Tested oven door for smooth operation. The oven owner is 90 Years young and she can now open and close her oven door . All oven door Functions are now working properly. Customer has authorization number for repair today Authorization number WI4N700EPL1
Arthur H.
REFRIGERATOR MAYTAG MFI2269FRZ02 On arrival customer says refrigerator not cooling. No frost pattern on the Evaporator. Compressor not pumping . Opened sealed system and unit Was full of gas . Removed bad compressor and installed the new one . Pulled vacuum and recharged. Refrigerator cooling on departure. Freezer Down to 45 degrees before I left .
Arthur H.
DISHWASHER WHIRLPOOL WDT730PAHZ0 On arrival customer says water still filling washer after she uses it . Checked Loop in drain line all checks OK . Called tech line and spoke with Kathy Checked for movement of check valve in drain line none found .Need one New drain line with check valve in it Part #W10545278DAP has in stock Reschedule for 1/24/19 ; ordrng 1 W10545278 (drain hose)
Jeremy F.
DRYER WHIRLPOOL WET4024HW0 "Replaced door switch, ran through test, unit is heating, checks ok."
jmoore@atoz1.com
GAS SLIDE-IN JENN-AIR JGS9900CDS01 "Diagnosed a bad bake igniter, when bake setting was selected igniter wasn’t getting as hot or bright causing long times to ignite and get hot; ordrng 1 WP7432P143-60 (igniter- b)"
jmoore@atoz1.com
MICROWAVE WHIRLPOOL WMH31017HB0 "Microwave door needs replaced, unit is missing the glass plate and roller ring; rqstng P&A on 1 W10337247 (turntable) and 1 W11193600 (RING) and 1 W11247223 (DOOR)"
Arthur H.
DISHWASHER MAYTAG MDB4949SDZ0 On arrival customer says dishwasher not working correctly. I ran Diagnostics test and dishwasher washed and drained in the diagnostics Cycle . Heater is working which hot to the touch at the end . Reset control To normal cycle and dishwasher is washing lower spray arm working Middle spray arm working and top one is working. All operations are Working on departure.
jmoore@atoz1.com
RANGE WHIRLPOOL WEE745H0FS "Checked bake/broil element, check surface burners, checked keyboard, operations checks ok"
Joel L.
"M/W OTR, PURCHA" WHIRLPOOL WMH32519FZ0 Has bad Treyarch on control. Not able to adjust light underneath microwave. Rescheduling for install; ordrng 1 W11221051
Jeremy F.
WASHER WHIRLPOOL WTW4816FW2 "Checked error codes, found lid latch fault, replaced lid latch, recalibrated unit, ran through test cycle, all checks ok.; used 1 W10838613 (LATCH) from stock"
jmoore@atoz1.com
REFRIGERATOR WHIRLPOOL GI6SARXXF06 "Boom arm fell off, reinstalled it, operations checks ok"
jmoore@atoz1.com
MICROWAVE WHIRLPOOL JMC8127DDS "Called tech line and reported issue with them about the microwave turning on by itself, the UI console has a glitch and needs replaced. Unfortunately the console is no longer available 53001297 UI console Auth # WI94PI9EL1.3SR7723942934"
jmoore@atoz1.com
WASHER MAYTAG MVWB766FW1 "Checked fill valves, checked the agitator, checked drain pump, unit is operating as designed, instructed customer on proper usage, and not to overload"
Arthur H.
LAUNDRY WHIRLPOOL WTW8500DC1 On arrival customer says suspension rod came off of washer . I Installed new Suspension rods . Tub is now supported properly again. Customer has authorization number for parts only
Arthur H.
REFRIGERATOR WHIRLPOOL WRF560SEYM01 Vernon 513 882-7982 contact for this call.The parts we are getting do not work on this refrigerator. The cam does not fit the bracket . The model number for this refrigerator has an 01 on the end of it .Service Matters does not have a parts list for 01 . It has 00. 02. 04. 05. We need The cam and bracket for the bottom of left door . It’s 5:30 pm and I could not Call CAP for more information. We have got the wrong parts two times now . Lowe’s said whirlpool said that these parts will work but the cam will not fit in the bracket . Customer these parts .IF we can get the correct parts I have him rescheduled for the 25th of Jan; schdld next appmnt for 1/25 FRI !
Charles S.
DRYER MAYTAG MED3500FW0 W10875486 controlW11123147 motorw11189141 switchInstalled parts listed. Power good and heats fine. All ckd ok. Operation is as designed.
Arthur H.
30" FDBM KITCHENAID KFFS20EYMS00 On arrival removed bad compressor and filter drier. Installed the new compressor And dye drier. Pulled vacuum and checked for leaks . Recharged with 4.0 oz 134a . Unit is cooling on departure.
Arthur H.
REFRIGERATOR WHIRLPOOL WRX735SDHZ On arrival installed the new reservoir for water . Tested water dispenser and The water pressure is a little better than before . Advised customer to Replace his supply line to get better pressure . Customer using a saddle valve That is same age as refrigerator. .
jmoore@atoz1.com
WASHER WHIRLPOOL CAE2743BQ0 "Replaced control board, recalibrated unit, tested fill valve, checked agitator, checked motor, checked drain pump, operations checks ok"
jmoore@atoz1.com
DISHWASHER IKEA IUD8555DX0 "Replaced water pump, checked for leaks, operations checks ok"
Arthur H.
30" FDBM WHIRLPOOL WRF560SEYM05 On arrival customer says refrigerator is freezing up again . On first visit we did the service pointer for no defrost The thermistor replacement with foil and zip tie . Refrigerator is still not defrosting . Electronic control board Is bad . Need one new board . Called partner team for authorization for the part Authorization number is WIGKSIGEP1Customer paid service call fee and labor on first visit Return on Tuesday the 29th to install Part #W11035836 Electronic Control ; ordrng 1 W11035836 (cntrl-elec)
jmoore@atoz1.com
MICROWAVE KITCHENAID KOCE500EBL05 "Recalibrated the unit, instructed customer to allow 10-15 min after the preheat buzzer goes off and should be at temp selected"
Charles S.
WASHER ROPER RTW4516FW2 Ordering splutch kit and gearcase. Unit roars in spin. Power good and no leaks. W11255272 gearcaseW10721967 splutch kit; ordrng 1 W10721967 (drive pulley) and 1 W11255272 (GEARCASE)
Arthur H.
30" FDBM WHIRLPOOL WRF560SEYM02 "On arrival customer says refrigerator freezer froze up and fan is rubbing And making noise . Confirmed complaint. Used the steamer to clear all ice From freezer evaporator. Tested heater which tested good . Ordering one new thermistor and one new control.Thermistor #W10383615Control. # W10547719 Return Jan 29 to install DAP has parts in stock ; ordrng 1 W10383615 (thermistor,fc) and 1 W10547719 (control,electronic)"
jmoore@atoz1.com
RANGE KITCHENAID KSGG700ESS1 "Replaced fan assembly, operations checks ok"
jmoore@atoz1.com
DRYER WHIRLPOOL WED92HEFW0 Diagnosed a bad thermal fuseAuthorization # WI8CUI8EPL1; ordrng 1 W10909685 (fuse-thrml)
Charles S.
DRYER WHIRLPOOL WED4815EW1 Timer won’t turn while running. Ordering new timer. WPW10185982 timer; ordrng 1 WPW10185982 (timer)
Charles S.
DRYER WHIRLPOOL WED75HEFW1 4392067 dryer kit49621 legs x4W11165874heater assy Unit was unlovely and rollers warped. Cx stated installers stripped feet and which is why unlevel. Also heater element is rattling. ; ordrng 1 4392067 (dryer repair kit) and 4 49621 (foot)s and 1 W11165874 (HEATER ASSY)
Charles S.
ICEMAKER KITCHENAID KRFC704FPS00 "W11039890 control ((((please send cx all back emails of each visit per cx request)))))Installed part control once again. Still no power to unit control on door. Getting 12.4 volts DC. But not powering on. Calling techline. Techline tech. Leon....Per tech order another control. Lard is defective. Tech back tracked to see if any known issues with controls. Told me to prefer another one and mark that (THIS IS THE FIFTH CONTROL ORDERED). Stating this should be red flagged through wpl. In mean time cx will be contacting wpl about known issue. W11039890 control ordered per techline request to try again. Installed two this time and didn’t work. ; ordrng 1 W11039890 (cntrl-elec), pckd up 1 W11039880 (CONTROL)"
Arthur H.
LAUNDRY WHIRLPOOL WFW75HEFWO On arrival customer says washer will stop if cycle . Gives error code F-3 E-1 ACU Went into diagnostics Machine had error code F—8. E-1 also. Water level Switch. Checked for voltage at switch and we had 5Dc volts . Service Matters says replace if voltage is found . Need one new. ACU and a water level switch DAP has in stock Return on Jan 21 to install Took one picture of model and serial and one of receipt ; ordrng 1 W10448876 (water level switch) and 1 W11201274 (ACU)
Arthur H.
ELEC SLIDE-IN JENN-AIR JES8850CAS02 On arrival gave customer Quote for replacement Cooktop.Customer wants to order cooktop and reschedule for repair .Reschedule for the Jan23 ; ordrng 1 W10235816 (cooktop)
Arthur H.
WASHER WHIRLPOOL WTW7500GW On arrival customer says washer makes a noise when Shifting from agitation to spin . Went into diagnostics and Ran auto test. All sounds and noise is normal . Called Tech line spoke with David and ran calibration test David said sound between shifts is normal . All operations are working properly.Ran calibration test #52 File number 7723896543
Arthur H.
SXS 24' WHIRLPOOL JSC24C8EAM00 On arrival customer says freezer is warming up . Checked the work done On Jan7 and all checks good. Found the lock ring fitting coming from The cabinet to condenser with die all over it . Cut lock ring fitting out Made a piece of copper to put back in its place . Replaced dye drier also With new one . All checks are good. Pulled vacuum and recharged. Refrigerator is cooling on departure.Took picture of lock ring and replacement piece
Arthur H.
REFRIGERATOR KITCHENAID KRSF505ESS01 On arrival installed new control board . Went to diagnostics and ran test 45 . Cycled and filled ice maker . All operations are now working properly.
Arthur H.
RANGE - GAS WHIRLPOOL WFG320M0BB On arrival installed bracket on bottom of oven door to hold Outside glass in place . Oven door is now safe and secure.
Charles S.
WASHER MAYTAG MVWX655DW1 W11130362 susp rods. Unit power good and operation good. Just needs new suspension rods. Ordering part for repair. ; ordrng 1 W11130362 (SUSP RODS)
Charles S.
REFRIGERATOR WHIRLPOOL WRF535SWHW00 Unit won’t go into defrost mode and frost developing in freezer and then goes away. Replaced control wpw10503278. Reset unit to factory settings and all ckd ok. Cx called and scheduled appt before warranty was up. ; used 1 WPW10503278 (DEFROST CONTROL) from stock
Charles S.
REFRIGERATOR WHIRLPOOL WRB322DMBW00 W10884390 ice makerWpw10594330 controlInstalled control and ice maker. Power ckd ok. And no leaks. All ckd ok.
Charles S.
DRYER MAYTAG MEDC215EW1 Wpw10185982 timerInstalled part and all ckd ok. Power good and heats fine. Operation is as designed.
Charles S.
WASHER AMANA NTW4516FW2 Reset control. Unit wasn’t pump and cleared pump. Unit operates as designed. Diagnostics ckd ok.
Jeremy F.
COOKTOP KITCHENAID KGCC566RBL05 "Replaced burner valve and igniter, after installing parts, tested unit tested switches wire was grounded, not allowing switch to turn on igniter, needs new switches; ordrng 1 WP4456901 (harns-wire)"
Jeremy F.
DISHWASHER KITCHENAID KDFE104DBL2 "Checked seal, no leaks from door seal, ran through test cycle, found pump and motor leaking out of pump, needs new pump and motor.; ordrng 1 WPW10605057 (pump and motor assy)"
Jeremy F.
MICROWAVE KITCHENAID KEHU309SSS06 "While trying to get to turntable motor, found out it was going to take removing wire harness and disassemble UI and brackets to remove microwave and fix part, cost for labor was going to be too high, customer is going to use as is."
Jeremy F.
OVEN KITCHENAID KODE500ESS03 "Replaced control, tested unit, UI is now receiving proper voltage, all checks ok."
Jeremy F.
RANGE KITCHENAID KSEG950ESS2 "Replaced switch and control, fan now turning on high and low, burner is now turning on and staying on. All checks ok."
Jeremy F.
WASHER WHIRLPOOL WTW4880AW0 "Found error code F7E1, tested unit, found bearings are faulty, needs new gear case. part: customer to look at replacing unit."
Arthur H.
REFRIGERATOR MAYTAG MRT118FFFE04 On arrival customer says ice maker doesn’t work correctly. Tried to cycle Ice maker. Units fill bucket is cracked and leaks water in freezer . Replaced ice maker and cycled. All ice maker operations are now working.Took one picture of model and serial and one of receipt ; used 1 4317943 (
Arthur H.
WASHER MAYTAG MVWB865GW0 On arrival unhooked Washer from water lines and drain hose . Removed Agitator. Went to bottom of washer to remove motor and gear case . The bolt that holds rotor and stator on the gear case would not break loose. I bent three Allen wrenches trying to break bolt loose . Need to replace Rotor and stator and need new bolts . I put washer back together so customer could do laundry til parts come in . Return on the 23rd to install ; ordrng 1 W10734521 (slider) and 1 W10752189 (screw) and 1 W10754448 (clutch) and 1 W10915700 (stator) and 1 W10915701 (rotor) and 6 W11027980 (screw)s
Arthur H.
OVEN WHIRLPOOL WFE515S0ES0 I removed door from range so no more damage occurs to range or person I removed the light bulb from oven also . on arrival customer says oven door will not shut . Oven door is OK I think . The Hinges are bent bad . They will not slide into receiver all the way. We will need Those parts on order to repair this door . Customer ask to move appointment Up when parts come in as they are home all the time .Took one picture of model and serial Please call Pat at 513-481-9366 with all information and Please leave message ; schdld next appmnt for 1/22 TUE !
Charles S.
REFRIGERATOR KITCHENAID KRFC704FPS00 Jk wpl techline rep Name (JK)We have our 12.4 DC to board. Pushing buttons while checking makes no difference while checking DC. Tech stated everything is checking as should be and believes part was just defective. Advised me to order another UI board. Ordering two in case and to also help verify. Cx stated they are just going to buy new unit and calling whirlpool.; ordrng 2 W11039890 (cntrl-elec)s
Arthur H.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 On arrival customer says refrigerator making thunking noise . I went into Diagnostics and started the compressor and stopped it but could not duplicate the noise . Called tech line to document issues and spoke with JK . He advised To order repair kit for gas boiling in capillary tube and drier. Return on the 22nd to install Took one picture of model and serial File #7723885926 from whirlpool ; ordrng 1 W10266810 (repair kit)
Charles S.
RANGE AMANA ACR4503SFB2 Unit control needs replaced. And door lock.W10908164 controlWPW10107820 door motor. Ordering parts for wpl. ; ordrng 1 W10908164 (cntrl-elec) and 1 WPW10107820 (latch-door)
Arthur H.
REFRIGERATOR WHIRLPOOL WRB322DMBM00 On arrival removed warped freezer door handle . Replaced with New door handle . Door handle now laying flush on freezer door with no Gap between handle and door. All freezer door operations are now working properly.
Jeremy F.
DRYER ROPER RED4640YQ1 "Customer stated unit not starting intermittently, checked blower, blower had build up of lint on fan keeping it from turning correctly, cleaned blower fan out and unit now working correctly, checks ok"
Jeremy F.
50#IM 18" FS WHIRLPOOL KUIS18NNJB8 "Ran unit through diagnostics, ran through normal cycle, found recirculating pump not running water over evap, tested pump, pump not ohming, needs new pump.; ordrng 1 WP2217220 (pump)"
Arthur H.
WASHER WHIRLPOOL WTW4950HW1 On arrival customer says washer will not agitate or spin . Went to diagnostics and Put into spin cycle and motor only makes buzzing sound . Reached under Washer and spun belt by hand and washer started spinning. Then it Made a screeching sound as gears grinding in the gear case . Need one new motor and one new gear case .Return on the 22to install Took one picture of model and serial ; ordrng 1 W10832724 (drive motor) and 1 W11035747 (gearcase)
Arthur H.
REFRIGERATOR JENNAIR JFFCC72EFS00 On arrival I removed bad control board.Replaced with new control board . Cycled and filled ice maker . All ice maker operations are now working correctly.
Jeremy F.
REFRIGERATOR KITCHENAID KRFF302ESS01 "Checked compressor, checked evap fan, checked condenser fan, found condenser fan making loud noise, and not coming on, needs new condenser fan motor.; ordrng 1 W11123104 (motor-cond)"
Jeremy F.
DISHWASHER KITCHENAID KUDS30IXWH6 "Replaced seal, ran through test no leaks"
Charles S.
WASHER WHIRLPOOL WTW7500GC2 W10734521 sliderW10811956 gearcaseInstalled parts. Unit sounds typical. Not unusual to hear pump on unit when it kicks in. Power on and no leaks. Cx doesn’t like sound of pump and still unhappy with design. Says pump is louder than older styles and doesn’t like it. All ckd ok and is working and operating as designed.
Arthur H.
REFRIGERATOR WHIRLPOOL WRT138FDM00 On arrival customer says refrigerator not working. Electronic control is not lighting up . Unplugged Refrigerator and electronic control. Let all voltage Drain off control. Plugged control back up and Refrigerator started working.
Jeremy F.
REFRIGERATOR WHIRLPOOL WRT111SFDM02 "Replaced door, and shelves, all operations normal, checks ok."
Charles S.
DRYER MAYTAG MEDC215EW1 Cx was given authorization # MI21W00EPL1WPW10185982 timerUnit power good and heats but timer is not operating as should. Ordering part for repair. ; ordrng 1 WPW10185982 (timer)