Local Reviews
for Cincinnati, OH
Powered by Fluid LOCALPleasant and professional
Mydonna - Cincinnati, OH
The man who came to service our fridge was perfect. Very knowledgeable, quick and friendly!
Response from A to Z Appliance Service:
Thank you for writing a review!
Honest,helpful repairman!
Judi - Cincinnati, OH
Charles made sure we knew about charges, cost of repair and was clear on what the problem was.
Response from A to Z Appliance Service:
Thank you for writing a review! Charles is a vital part of our team.
Michael was a delight
Chris - Cincinnati, OH
I am normally cautious about having people in my home. Michael was both professional and instantly made me comfortable with his presence. I will use you all again, and request Michael. I haven’t seen the cost yet- so I will leave that one blank.
Response from A to Z Appliance Service:
Thank you for writing a review! Michael is a very important part of our team! We are glad to hear that your service experience met your expectations.
Prompt and professional service.
Nancy - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for writing a review!
Perfect in every way
Robert - Cincinnati, OH
Excellent, on time, knowledgeable and fixed the problem
Response from A to Z Appliance Service:
Thank you for writing a review!
Great service but high price
Justin - Cincinnati, OH
Maytag repair
Sarah - Cincinnati, OH
Timely, friendly, knowledgeable
Response from A to Z Appliance Service:
Thank you for writing a review!
Everything was good.
Gerald - Cincinnati, OH
Everything was good.
Response from A to Z Appliance Service:
Thank you for writing a review! If there was anything we could have done to improve your experience and bring you 5-star service, please feel free to reach out and let us know.
P
P - Cincinnati, OH
Nice guy knew what he was doing.
Response from A to Z Appliance Service:
Thank you for writing a review!
Excellent service. On time for appointment, plus a call to inform me he was 10 minutes from the house
Dale Duermit - Cincinnati, OH
Terry was very efficient and did a quality job from installing the required parts, to the condition of the laundry area. Very clean. I will ask for Terry the next time I need any appliance repaired. Terry has made me a customer of A to Z.
Response from A to Z Appliance Service:
Thank you for writing a review! Terry plays a vital role on our team and strives to do each job efficiently and thoroughly.
Mrs
Richard - Cincinnati, OH
Very impressed
Response from A to Z Appliance Service:
Thank you for writing a review!
Great service
Jamie - Cincinnati, OH
Nice guy and quick on time - good job
Response from A to Z Appliance Service:
Thank you for writing a review!
Great
William - Cincinnati, OH
Nice! Clean and efficient. No issues with dryer at present time.
Response from A to Z Appliance Service:
Thanks for writing review!
Mary
Mary - Cincinnati, OH
Mike explained the problem and returned days later to install the new igniter.
Response from A to Z Appliance Service:
Thank you for leaving a review for us!
On time and great service
Barbara - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for writing a review
Dishwasher repair
Mark - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for writing a review!
No repair requested but still good service
Marybeth - Cincinnati, OH
Terry took the time to answer all of my questions, even though he was technically finished. I was very grateful!
Response from A to Z Appliance Service:
Thank you for writing a review! Terry is a very important member of our team who aims to serve the customer and do each job efficiently and thoroughly.
Beautiful Technician
Annabel - Cincinnati, OH
He was the upmost in care and explanation. I hope that you have more people in your employment like him.
Response from A to Z Appliance Service:
Thank you for writing a review! Michael is a very important part of our team who strives for excellence.
Fast, polite and right on schedule
Chris - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for writing a review!
Good Service
Mrg - Cincinnati, OH
My dryer bottom was falling apart, he replaced it in a timely fashion.
Response from A to Z Appliance Service:
Thank you for writing a review! If there was anything we could have done to improve your experience, please feel free to reach out and let us know.
Customer
Steven - Cincinnati, OH
He did a very good job.
Response from A to Z Appliance Service:
Thank you for writing a review for us!
Timely and professional
Hana - Cincinnati, OH
He showed up when they said he would, explained everything and efficiently fixed things. He was kind to my dog and was an overall pleasant experience. There are still some issues with the fridge but I won't hesitate to call A to Z again.
Response from A to Z Appliance Service:
Thank you for writing a review! We are hopeful that your fridge will be fixed at the next appointment. Thank you for trusting us with your appliance.
Great resolution to frustrating problem
Kathleen - Cincinnati, OH
Michael was very friendly and knowledgeable. He accurately diagnosed the problem with my brand-new washer. And along with another technician, Chuck, quickly repaired the appliance when the part finally came in.
Response from A to Z Appliance Service:
Thank you for writing a review! If there is anything we could have done to better serve you and bring you a 5-star experience, please feel free to reach out and let us know
Repair kitchen Aid refrigerator
Diane - Cincinnati, OH
It still isn’t working. Freezes up. He was so nice and really tried. I think it’s hopeless. I’m desperate. Over a month without a refrigerator the warranty people keep sending different people. Yours was the best but it’s still freezing in top part. Diane
Response from A to Z Appliance Service:
Thank you for writing a review! We hope we can solve the issue at your next appointment.
Unhappy Maytag customer
Missy - Cincinnati, OH
I was not happy with the service. He did not fix my washer leak and proceeded to note that he thought I was overfilling my washer which couldn’t be farther from the truth. I have pictures and videos of the Esther coming out of my washer. I have now had to reschedule another service tech for Monday which is a HUGE inconvenience for me. I am not a happy customer at this point Would also note I just bought this product in June. Wishing I hadn’t purchased a Maytag.
Very helpful in "diagnosing" the problem.
Nora - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for writing a review!
Great Service
Kristin - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for writing a review for us!
Excellent
Andrea - Cincinnati, OH
Easy to schedule and change appointment. Professional representative showed up and efficiently fixed the problem with my refrigerator door and even offered some life extending tips.
Response from A to Z Appliance Service:
Thanks for writing a review! We are glad to hear your experience with us met your expectations.
Excellent Service
Carla - Cincinnati, OH
Professional and timely. Did a thorough job and made sure it was working before he left.
Response from A to Z Appliance Service:
Thanks for writing a review! We are pleased to hear that your expectations were met and the job was completed efficiently
Mike was pleasant & knowledgable.
Peggy - Cincinnati, OH
Great service. Appreciate the hard work.
Robert - Cincinnati, OH
Amy
Amy - Cincinnati, OH
Fast, efficient & easy!!
Response from A to Z Appliance Service:
Thank you for writing a review. We are glad to hear that your experience was positive.
service on kitchenmaid cooktop Great Service!!!
Andre - Cincinnati, OH
Thank you Micheal for the excellent service you provided, you where knowledgeable, professional, respectful, these qualities are hard to find in customer service today. I hope a to z understands that employees like you are a value to their company.
Response from A to Z Appliance Service:
Thank you for writing a review! Michael is a very important part of our team and always strives for excellence.
Professional and excellent service
Chris - Cincinnati, OH
Outstanding and knowledgeable Repair Gentleman. Friendly and caring job done right and timely. If ever a problem I would call this organization First!
Response from A to Z Appliance Service:
Thank you for writing a review. We are pleased to hear that your service met your expectations.
Great
Wallace - Cincinnati, OH
Micheal appreciation all you done
Response from A to Z Appliance Service:
Thanks for writing a quick review for us
Excellent
Gregory - Cincinnati, OH
Rep was on time and explained the issue well I forgot to ask how to remove scratches. Thank you
Review
Casey - Cincinnati, OH
Great Service, Very Professional
Carolyn - Cincinnati, OH
Very knowledgeable about appliance they were servicing. Joel was very professional, prompt, and polite. I would definitely call on A-Z for future service needs.
Response from A to Z Appliance Service:
Thank you for writing a review for us. We are glad to hear your service exceeded your expectations and the problem was resolved.
Excellent customer service
Melissa - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for leaving us a rating.
excellent
Sherry - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for leaving a rating.
great service
Kathleen - Cincinnati, OH
Arrived on time and provided great service! Highly recommend!
Response from A to Z Appliance Service:
Thank you for writing a review for us.
Excellent Service!
Michael - Cincinnati, OH
Joel did an excellent job! He was on-time, Anticipated the problem and brought the needed part, and was quick and efficient. He also shared what he was doing and why. He was courteous and respectful. I highly recommend Joel!
Response from A to Z Appliance Service:
Thank you for writing a review. We are pleased to hear that your experience with our technician was positive and that the problem was resolved.
Great Warranty Work
Deanna - Cincinnati, OH
The service person was excellent, on time and quick service.
Response from A to Z Appliance Service:
Thank you for writing a review. We are very glad to hear your experience was positive.
Great Service!
Aimee - Cincinnati, OH
Very accommodating and professional! Also very knowledgeable
Very helpful and gets results!
Gina - Cincinnati, OH
Very professional and knowledgeable!
Response from A to Z Appliance Service:
Thank you for taking the time to write a review for us.
Professional Service!
Connor - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for taking the time to rate your experience with us.
Great Service
Caroline - Cincinnati, OH
they stand by their work,
Response from A to Z Appliance Service:
Thank you for taking the time to review us.
Difficult Service effort
William - Cincinnati, OH
We had an unusual need and it took 3 - 4 visits to get it resolved. I was impressed that A-Z stuck with the issue until it was resolved.
Response from A to Z Appliance Service:
Thank you for taking the time to write us a review. We are pleased to hear that the issue was resolved, and thank you for your feedback to us about the job.
Great Service
Dave - Cincinnati, OH
Response from A to Z Appliance Service:
Thanks for reviewing A to Z.
Friendly Service
Paul - Cincinnati, OH
The technician was friendly and did an excellent job of explaining what went wrong with our appliance and whether or not it would be worth to fix or buy a new one.
Excellent
Alfonzo - Cincinnati, OH
A very good individual , with a great attituded who knew his job very good . A good job well done .
Response from A to Z Appliance Service:
Thank you for taking time to write a review. We are always pleased to hear that our customers have had a positive experience.
Mrs Pace
Emily - Cincinnati, OH
Response from A to Z Appliance Service:
Thanks
Review
Connie - Cincinnati, OH
Response from A to Z Appliance Service:
Thanks
Hill
William - Cincinnati, OH
Great service...very prompt and patient with our dishwasher repair!
Response from A to Z Appliance Service:
Thank you for your review. We are pleased to hear that your experience was a positive one.
Polite, Professional, friendly
Lisa - Cincinnati, OH
Really appreciated the prompt service and candid assessment
Response from A to Z Appliance Service:
Thank you for your review. We value each customer and aim to leave them with a positive experience.
Great service
Kathy - Cincinnati, OH
Great service on time.
Response from A to Z Appliance Service:
Thanks.
Great service
Jennifer - Cincinnati, OH
Great experience.
Response from A to Z Appliance Service:
Thanks
Very Friendly Excellent Service
Gay - Cincinnati, OH
Response from A to Z Appliance Service:
Thanks
Joel
Joel - Cincinnati, OH
Great experience with dishwasher repair. Repairman was prompt, professional and even fixed an issue I hadn’t reported. Would gladly use them again.
Response from A to Z Appliance Service:
Thank you for your review. Here at A to Z, we are always encouraged to hear our technicians are doing their best for our valued customers
Great Service
Gary - Cincinnati, OH
Excellent, in time and repaired everything.
Response from A to Z Appliance Service:
Thanks for taking time to give positive feedback.
1358 Herlin Place
Jenny - Cincinnati, OH
The fact that whirlpool does not allow for the mother board to be carried on a truck is an issue. The issue becomes how long it takes to repair the washer. Finally, if I would not have checked to see when the part had arrived my appointment was going to possibly be scheduled without my input as to availability.
Too soon to tell, especially after it was discovered that prior technician had left his repair unfinished
Ed - Cincinnati, OH
Refrigerator repair from Terry Sebastian
William - Cincinnati, OH
Terry was very professional. He was on time, worked quickly to make the repair and was very pleasant to work with.
K
Sandra Elliott - Cincinnati, OH
Good service, arrived on time and explained the service.
John Westrup
John - Cincinnati, OH
Absolutely terrible company. Have worked on on refrigerator for 5 weeks and it is still not making ice. Did not perform a complete diagnostic on the first trip. Doing that would have eliminated 3 subsequent trips. Unfortunately have a service agreement and stuck with them.
Very expedient!
Claudine - Cincinnati, OH
Fulfilled his purpose in a short time. He knew what the problem was and how to solve it. It was explained that warranty work must be called into the company!
Marlena
Marlena - Cincinnati, OH
Excellent, professional
Great Friendly Service
Susan - Cincinnati, OH
A very pleasant experience overall. Very accommodating with friendly and sincere phone conversations when making appointments. Terry is wonderful. He had to come out a few times but always kind and patient and issue now resolved with my oven.
Washer Repair
Robert - Cincinnati, OH
Fast Friendly and Efficient Service
Awesome
Stephanie - Cincinnati, OH
Quick, experienced and awesome service!
Great service
Tami - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you very much for the review. We appreciate it.
Mark is great
Linda - Cincinnati, OH
On time explains everything Great service
Response from A to Z Appliance Service:
Thank you very much for the review.
Great Service!
David - Cincinnati, OH
This Guy Know his Stuff! Thanks gain!
Response from A to Z Appliance Service:
Thank you very much for the review. We like having Arthur on our team.
Arthur is great!
Ronald - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you very much for the review. Arthur and us appreciate you taking the time to review his work. Thanks again
Good service, a little pricey especially the labor costs.
Patrick - Cincinnati, OH
Repair man seemed to know his stuff. Good to work with.
Response from A to Z Appliance Service:
Thank you very much for the review.
Whirlpool repair
Ron - Cincinnati, OH
Great service! I appreciate the expertise of the serviceman
Response from A to Z Appliance Service:
Thank you very much for the review.
Very accommodating service!
Anne - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you very much for the review.
Great service. Informative and courteous
Thomas - Cincinnati, OH
Explained problem and answered a few other questions.
Response from A to Z Appliance Service:
Thank you very much for the review.
Excellent service
Patricia - Cincinnati, OH
Service was prompt and completed to our satisfaction in a professional manner.
Service Review
Ann - Cincinnati, OH
Service was very good, Joel got the dryer fixed quickly. It was expensive adding the service call and the labor was a pretty heavy fee.
Response from A to Z Appliance Service:
Thank you very much for this review. We appreciate it.
Micheal@atoz1.com
DRYER MAYTAG MEDC215EW1 "Disassembled unit tightened everything I could, noise disappeared. Tested normal"
Micheal@atoz1.com
DRYER WHIRLPOOL WED75HEFW1 "Customer complaint not heating. Disassembled unit tested all thermostats, tested heater, ran diagnostics no error codes found. Heater works during diagnostics but not during dry cycle. Ordered main control. Intermittently working; ordrng 1 W10875486 (cntrl-elec)"
Terry S.
BUILT-IN TALL TU KITCHEN AID KBFC42FTS04 "Checked the refrigerator and found the defrost drain clogged, cleared the ice from the drain and unit operating properly."
Micheal@atoz1.com
REFRIGERATOR WHIRLPOOL WRT318FMDM05 Shorted compressor crimp style unit. Aluminum heat exchanger ; ordrng 1 W11209866 (compressor)
Charles S.
WASHER WHIRLPOOL WFW8500SR01 Wp8574920 controlWpw10099592 panelWpw10163007 controlWpw10525357 controlWpw10730972 pumpInstalled parts list. Power good and all ckd ok. Operation is as designed. Had to remove unit from platform and pull out. All ckd ok. ****see sticky notes ****
Charles S.
WASHER MAYTAG MVWB855DC2 "W11112664 control W11112662 ui Cx unit complaint is flashing buttons. Getting error codes for mins communication. Reset unit control. And tested in cycles. Unit keeps getting error codes after clearing them, after point test with meter unit needs control. And ui for repair. Called wpl. Wpl rep... JoannaGave all info to rep with wpl and rep stated they will authorize coverage for parts only. Authorization # MN9XU00NP1; ordrng 1 W11112662 (console) and 1 W11112664 (cntrl-elec)"
Mark B.
OVEN WHIRLPOOL KFGD500ESS04 "Customer wanted unit checked over to ensure proper installation of propane conversion kit. Tested unit, all burners have correct spuds, all bake functions are correct, all functions are normal, all checks ok."
Micheal@atoz1.com
WASHER WHIRLPOOL WTW8500BW0 "Started disassembling unit and rotor is frozen on, ordered rotor and stater. WP8534042 is discontinued need p&a. Unit has a center tub seal failure which cased a leak in center tub. Attempted to remove rotor and found it completely seized to the center shaft. Need to order complete drive assembly due to rotor problem. ; ordrng 1 280142 (tube) and 1 280146 (rotor), rqstng P&A on 4 WP8534042s, ordrng 2 WP8557836 (plate)s and 1 WPW10137698 (shield) and 1 WPW10178988 (sensor) and 1 WPW10419333 (stator)"
Charles S.
DISHWASHER WHIRLPOOL WDT730PAHZ0 W11305308 control W11368911 uiInstalled controls. All ckd and operation is as designed.
Charles S.
REFRIGERATOR KITCHEN AID KSRB25FKSS01 W10757851 control W10408179 valve Power good and emitter boards bad and solenoid on valve bad gave cx quote. Cx just paid scall and decided to not repair.
Charles S.
RANGE WHIRLPOOL WFC150M0EW3 Call suppose to be cancelled per cx
Charles S.
OVEN KITCHENAID KSIB900ESS2 "W11034444 controlW11100619 controlW11128223 controlPower to unit good. To controls good, just nothing coming from controls. Needs parts listed for repIr. ; ordrng 1 W11034444 (panl-cntrl) and 1 W11100619 (cntrl-elec) and 1 W11128223 (display)"
Charles S.
REFRIGERATOR MAYTAG MSD2655HEB To filter housing broke but filter remains. Filter did go in correctly and water comes out fine. Cx doesn’t want to repair. and all ckd ok.
Charles S.
WASHER WHIRLPOOL WFW560CHW0 "W11318755 drawerInstalled part listed and all,ckd ok. No leaks and power good. Operation is as designed."
Micheal@atoz1.com
WASHER WHIRLPOOL NTW4516FW3 Customer complaint leaking and no agitation. Found drain pump hose leaking. Pump is also leaking. Ordered pump and hose.; ordrng 1 W10899966 (tub to pump hose) and 1 W10919003 (pump-water)
Micheal@atoz1.com
DISHWASHER KITCHENAID KUDC10IXWH8 Ordered door seal W10300924V. by check..verified mod and serial number ; ordrng 1 W10300924V (door seal)
Micheal@atoz1.com
RANGE - GAS WHIRLPOOL WFG505M0BS2 Found failed igniter and manifold assy. Ordered manifold and igniter.; ordrng 1 W10538763 (pipe-mnfld) and 1 W11176454 (igntr-oven)
Terry S.
REFRIGERATOR KITCHENAID KSRB25FRBX00 Found unit needs duel valves replaced; ordrng 1 W10408179 (water vavle asm)
Micheal@atoz1.com
DOWN DRAFT JENNAIR SVD48600P Replaced failed right front burner due to leak. Tested normal
Micheal@atoz1.com
WASHER AMANA NTW4516FW3 "Found failed main control board, replaced control, calibrated and tested. Operation normal. Verified mod and serial."
Micheal@atoz1.com
DRYER WHIRLPOOL WED9290FW0 Customer could not do today.; schdld next appmnt for 11/25 MON !
Charles S.
REFRIGERATOR JENNAIR JFC2089HEP Ice maker bad. Needs replaced. Power good no leaks. Wpw10190965 ice maker Installed ice. Maker and all ckd ok. Operation is as designed no leaks and runs good. All ckd ok.; used 1 WPW10190965 (ICEMAKER) from stock
Charles S.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Unit has broken shelves. Order ring broken shelves for repair. Power good and all other operation is as designed. WPW10709163 shelves; ordrng 1 WPW10709163 (shelf-glas)
Micheal@atoz1.com
24' HORIZ AXIS A WHIRLPOOL WFC7500VW2 File number 7726417565. Resolved F25 code with the help of tech line. Tested unit and found operation normal
Charles S.
RANGE WHIRLPOOL WFE505W0HS1 W11314391 control Wpw10245259 term block Installed parts listed and all ckd ok. Power good and operation is as d3signed.
Micheal@atoz1.com
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Customer complaint loud noise. Found water valve loose and vibrating repaired and tested unit operation normal.
Micheal@atoz1.com
MICROWAVE IKEA IBMS1455WW0 "Customer complaint no operation, replaced failed switch assembly. Tested unit operation normal"
Micheal@atoz1.com
WASH ER WHIRLPOOL MHW5500FW1 "Found damaged bearing replaced tub assembly, rotor and bolt, tested unit operation normal"
Terry S.
KITCHEN WHIRLPOOL WDF520PADB7 "Checked the dishwasher and found the unit was stopped in mid cycle, the start light was flashing and water still in the bottom of the tub. Instructed the customer to run the hot water to the kitchen faucet til hot then start the dishwasher. Told the customer that the dishwasher can run long cycled to leave the door closed til the light are all out."
Micheal@atoz1.com
DRYER ROPER RED4516FW0 Verified mod and serial. Tested unit found improper voltage at outlet only 90 vac. Owner aware.
Terry S.
WASHER WHIRLPOOL WTW4816FW2 Checking in on homework for error codes none found recalibrated the washer showed customer and owners manual where in soak cycle unit will not spin
Micheal@atoz1.com
LAUNDRY WHIRLPOOL MHW3505FW1 Unit has failed control panel W11218377. Possible failed main control also. Customer is calling manufacturer to possibly get a P&L.
Micheal@atoz1.com
FREEZER WHIRLPOOL KRFC302EPA02 Customer complaint mullion will not close. Found failed mullion. Ordered mullion. Unit is verified under warranty ; ordrng 1 W11024160 (trim-brkr) and 1 W11177241 (rail-mulln)
Micheal@atoz1.com
WASHER WHIRLPOOL WTW5000DW1 "Verified mod and ser. Customer complaint loud noise. Tested unit in diagnostics no error codes found, tested unit manually in agitate and spin, no unusual noise. Inspected base of unit and did tighten up main pulley bolt. Ran unit with load. Operation normal"
Micheal@atoz1.com
RESIDENTIAL REFR KITCHEN AID KSRS25QXAL00 "Replaced failed fresh food light switch, operation normal"
Micheal@atoz1.com
DRYER WHIRLPOOL WED8000DW4 "Replaced failed UI with console. Tested unit, operation normal."
Micheal@atoz1.com
"M/W OTR, PURCHA" WHIRLPOOL WMH31017FS0 "Customer complaint door error. Installed door switch repair kit, tested unit and found operation normal."
Micheal@atoz1.com
WASHER AMANA NTW4516FW3 Customer complaint unit stopped. Would not go into diagnostic. Seems to have a failed water level switch on the board. Ordered board.; ordrng 1 W11170317 (cntrl-elec)
Charles S.
"M/W OTR, PURCHA" WHIRLPOOL WMH31017FS0 Switch in unit bad. Power good and no light. Cx rather purchase new.
Charles S.
REFRIGERATOR KITCHENAID KBSN602EPA01 W10798551 binWP542638 greaseHinge sweeping and bin gasket not staying in place and wrapped. Ordering parts for repair. Unit power is good and operates as designed. No leaks. ; ordrng 1 W10798551 (bin) and 1 WP542638 (grease)
Charles S.
REFRIGERATOR WHIRLPOOL WRS321SDHW02 Called tech line. All cks went through as should in diagnostics. Power good and operation good just not making ice. Spoke with Leon from tech line and checks at harness are good. W11214887 uiW11196400 controlCould be faulty control but advised to change ui. Ordering part for repair. ; ordrng 1 W11196400 (cntrl-elec) and 1 W11214887 (cntrl-elec)
Micheal@atoz1.com
WASHER MAYTAG MVWP575GW0 "Installed new control, agitation is faster but possibly not as strong as it should. File number 7726299261. Possible failed gearcase ; ordrng 1 W11131260 (gearcase)"
Charles S.
WASHER WHIRLPOOL WETLV27HW1 W10919003 pumpW10919003 controlPump continues to run and won’t stop. Ordering part for repIr. No leaks and power good. ; ordrng 1 W10919003 (pump-water) and 1 W11367652 (CONTROL)
Terry S.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Checked the refrigerator and found the freezer light switch operating intermittently.; ordrng 1 W10847849 (switch) and 1 W11205083 (module)
Charles S.
DISHWASHER WHIRLPOOL WDT750SAHZ0 W11305297 controlW10861000 dispenserUnit dispenser door won’t open as should. Manually will but not in operation. Ordering parts for repair. ; ordrng 1 W10861000 (detergent dispenser) and 1 W11305297 (cntrl-elec)
Charles S.
WASHER WHIRLPOOL WTW5000DW2 Unit is under warranty. Different unit than before. Took pics. Cx complaint was unit didn’t cycle correctly and wouldn’t spin out. No error codes present and no leaks. Power is good and ran all diagnostics checks. Everything checked ok. Operation is as designed. Change coins were removed from wash plate and all harnesses and hoses correct. This is different unit than what was on original ticket. Whirlpool confirmed unit and warranty. All good. Took pics.
Terry S.
KITCHEN WHIRLPOOL KECC507RSS02 Continued over found open switches for left front and left rear burners; ordrng 1 WP9763763 (switch-inf) and 1 WP9763765 (switch-inf)
Terry S.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Replaced parts shown to quiet vibration noise from the freezer evaporator fan motor unit operating properly and quiet
Micheal@atoz1.com
FREEZER WHIRLPOOL WRX988SIBM01 Could not work on due to infestation...
Micheal@atoz1.com
REFRIGERATOR WHIRLPOOL KSSO36QTX00 Found failed ice dispenser flapper system. Replaced failed motor and flapper assembly kit. Tested unit and found operation normal
Terry S.
REFRIGERATOR KITCHEN AID KRFF707ESS01 "Replaced the light module in the freezer, the found a light module out in the fresh food section.; ordrng 1 W11205083 (module)"
Micheal@atoz1.com
MICROWAVE WHIRLPOOL WMH32519HV-4 Customer complaint loud noise. Suspect cooling fan failure. Does this intermittently. W11252443. ; ordrng 1 W11252443 (motor-fan)
Terry S.
WASHER MAYTAG MVWB835DW2 Customer canceled at the door thanks they have an extended warranty
Micheal@atoz1.com
DRYER MAYTAG MEDC215EW1 Repaired loose vent housing. Tested unit and found operation normal
Micheal@atoz1.com
WASHER WHIRLPOOL MVWB880BW0 "Customer complaint out of balance. Found splash ring broken and jammed under rear panel. Replaced ring and tested unit, operation normal"
Charles S.
REFRIGERATOR KITCHENAID KUIC15POZP1 W10897719 valveW10908287 pump Installed parts listed. Unit ckd ok and operation is as designed. Unit filled and water filled reservoir fine. Started circulating water and waterfall. And frost formation started. All ckd ok.
Charles S.
DISHWASHER AMANA ADB1400AGB1 W11175771 valveWp8531323 gasketWpw10195536 portWpw10508676 tube Installed all parts listed and all ckd ok. Power good and no leaks. Operation is as designed.
Charles S.
FREEZER WHIRLPOOL WRS325SDHW Fixed ice maker and door switch. Switch was sticking shut. Unit operates as designed and all ckd ok. No leaks and power is good.
Micheal@atoz1.com
RANGE WHIRLPOOL WEGA25H0HN0 "Customer complaint no convection fan. Tested unit and found old F6E0 code that dated back to 2018, cleared code and not relevant. Repaired plug at convection motor and tested unit operation normal"
Micheal@atoz1.com
DISHWASHER MAYTAG MDB8989SHB0 Customer complaint UI not accepting commands. Tested and found failed UI. Replaced user control and tested unit operation normal.
Terry S.
FRENCH DOOR XTER KITCHENAID KBFS20EVMS00 "Checked the refrigerator and found the compressor running but not pumping efficiently, unit needs the compressor replaced.W10160407. Compressor. AF1200. Valve."
Terry S.
LAUNDRY MAYTAG MEDB850YW0 "Checked the dryer and found error codes for a shorted thermistor, replaced the part and checked unit operation, found the unit operating properly."
Micheal@atoz1.com
REFRIG WHIRLPOOL KSC24C8EYP02 "Customer complaint still no ice. Went through all diagnostics with Whirlpool tech line, shows optic are working, icemaker is working correctly, fill line heater is working but newly installed valve is not. Ordered valve WPW10341320. ; ordrng 1 WPW10341320 (valve-inlt)"
Terry S.
REFRIGERATOR WHIRLPOOL WRF989SDAM00 Check unit over found unit leaking from filter housing sitting where the reservoir connects to the filter housing; ordrng 1 W11168758 (reservoir) and 1 W11194438 (housing)
Micheal@atoz1.com
BTM FRENCH DOOR- WHIRLPOOL AFI2538AEW Fill tube cracked and fresh food temps low. Ordered repair kit for freezing problem and fill tube.; ordrng 1 W10295078 (cover) and 1 W11232485 (FILL TUBE)
Micheal@atoz1.com
REFRIGERATOR WHIRLPOOL KRFF300ESS01 "Replaced both fresh food door due to finish problem. Leveled unit, operation normal"
Charles S.
OVEN WHIRLPOOL KODE500ESS03 F6E6F6E3W11179310 control warranty coveredW10801665 control warranty coveredW11086141 console warranty coveredW10859573 sensor (Built in double oven)Cleared error codes and unit keeps getting error codes. Power to unit is good and listed parts are needed. Giving cx quote for repair ; ordrng 1 W10801665 (cntrl-elec) and 2 W10859573 (sensor)s and 1 W11086141 (console) and 1 W11179310 (cntrl-elec)
Micheal@atoz1.com
N/A N/A GI6FDRXQ00 Customer complaint leaking water. Found cracked fill tube assembly. Ordered fill tube assembly and cover. Whirlpool trio; ordrng 1 W10191141 (cover-tube) and 1 W11232485 (FILL TUBE)
Charles S.
XXL FRENCH DOOR KITCHEN AID KFIS29PBMS00 Complaint is unit is not cooling or freezing. Fridge temps are in low 70s as well as freezer temps the same in 70s. Systems match service matters service pointer W10666205CUnit not cooling and compressor hot to touch and loud. Readings correct. Called whirlpool and confirmed service pointer to current issue S71233 parts and laborW10917531 evaporator W10276644 compressorSee sticky notes; ordrng 1 W10276644 (compressor) and 1 W10917531 (evaporator)
Micheal@atoz1.com
WASHER WHIRLPOOL WVMB765FW3 Found item stuck partially under agitator. Removed agitator and item under it. Tested unit and found operation normal
Charles S.
WASHER WHIRLPOOL WFW560CHW0 W11318755 drawer unit needs parts listed. Power good at unit and leaking from detergent drawer. Ordering parts for repair. ; ordrng 1 W11318755 (drawer)
Micheal@atoz1.com
72' BM KITCHENAID KRFC302ESS00 Unit is operating normally
Micheal@atoz1.com
DOWN DRAFT JENNAIR SVD48600P Customer complaint has leak. Turned gas back on and tested burners. Oven is electric and no issues with it. File number 7726348005. Tested burners and did not find any leaks. Contacted Whirlpool tech line and discussed problem. This unit has sealed burners and possibly have carbon build up in them. Igniter holes and burner holes are clear but could have build up inside them. Do not suspect burner valve sticking or releasing gas intermittently. Ordered right front burner assembly. WP7505P283-60.; ordrng 1 WP7505P283-60 (burnr-top)
Terry S.
REFRIGERATOR WHIRLPOOL KSC24C8EYY02 "Replaced the compressor and filter dryer, checked unit for leaks no found. Recharged the refrigerator and checked unit operation, unit operating properly.; used 1 AF1200 (1/4 VALVE) from stock"
Terry S.
REFRIGERATOR KITCHENAID KRSC503ESS00 Checked the refrigerator and found the drawer broken where the front is in place; ordrng 1 WPW10542020 (trim-pan) and 1 WPW10542037 (pan-snack)
Micheal@atoz1.com
DRYER WHIRLPOOL WED9290FW0 File number job aid number w10764068A. 7726355975. Whirlpool stated there isa service pointer on this noise but it’s not on service matters. They are advising to change compressor cooling fan W11042227. ; ordrng 1 W11042227 (fan)
Micheal@atoz1.com
DRYER WHIRLPOOL WED9290FW0 811. Found failed thermistor. Ordered thermistor 8577274; ordrng 1 WP8577274 (thermistor)
Joel L.
RANGE KITCHENAID KSGG700EBS1 Repositioned racks and tested oven and broil setting for proper cycling of element. Temperature is testing correct no error codes on unit used to tie to secure harness at back. All other checks are good customer to observe; used 1 WP8567668 (WIRE TIE) from stock
Micheal@atoz1.com
LAUNDRY MAYTAG MEDB955FW1 Customer complaint vent fit problem. Advised customer that vent installation has to be done to avoid closer of vent pipe. Customer will call vent cleaning company to discuss hard vent installation.
Micheal@atoz1.com
WASH ER WHIRLPOOL MHW5500FW1 Customer removing unit from closet and unstacking. Found failed rotor and mounting bolt also. ; ordrng 1 W11253212 (screw) and 1 WPW10544980 (rotor)
Terry S.
DRYER MAYTAG MEDB835DW4 Checked unit over found noise from lower compartment remove ladies undergarments from the blower wheel noise is gone and checked operation operating properly
Micheal@atoz1.com
RANGE JENN-AIR JDS9860AAP Customer is replacing unit
Charles S.
REFRIGERATOR WHIRLPOOL WRS321SDHZ02 W11196400 control W11214887 controlW11317276 diffuserInstalled all parts listed and chk ok. Operation is as designed and power good and no leaks.
Terry S.
REFRIGERATOR KITCHEN AID KRFF707ESS01 Found freezer light open unit needs like model for freezer section; ordrng 1 W11205083 (module)
Charles S.
REFRIGERATOR WHIRLPOOL WRS321SDHW02 "Called,tech line. Spoke with KathyUnit ran fine in diagnostics mode and all ckd ok. No error codes. Found ice maker harness not seated correctly. Adjusted ice maker harness and unit started to harvest and drew water. Also found settings for fridge and freezer both on lowest setting. Set to recommended settings and ck ok. Power good and no leaks."
Charles S.
REFRIGERATOR MAYTAG MFI2570FEZ07 212643 sealerW11043013 valveW11395888 bypassWp2300868 fitting Installed all parts listed. Operation is as designed. Power to unit is good and no leaks. All ckd ok.
Charles S.
RANGE WHIRLPOOL WFE505W0HS1 W11314391 control WPW10245259 terminalUnit power from wall is good. Terminal block and control needs replaced. Ordering parts for repair. ; ordrng 1 W11314391 (cntrl-elec) and 1 WPW10245259 (block-term)
Terry S.
RANGE WHIRLPOOL WFE550S0HZ1 check the range rover preheated unit 375° per customer complaint top gets hot Consol gets hot recalibrated oven unit working properlySR7726338809Jt
Terry S.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Checked unit over found icemaker mold cracked and also thermistor of tolerance; ordrng 1 W10316760 (thermistor) and 1 W10873791 (icemaker)
Micheal@atoz1.com
RESIDENTIAL REFR KITCHEN AID KSRS25QXAL00 Freezer at 0 degrees fresh food at 39 degrees. Previously installed fan working correctly. Light switch on fresh food side needs replaced. Ordered WP2149705. Absolutely no ice buildup at all. ; ordrng 1 WP2149705 (switch)
Terry S.
BELLA KITCHENAID KRFC704FPS03 "Checked unit over found filter frozen in the door upon removing the icemaker from the left in refrigerator door found water heater harness broken unit needs door replaced filters replaced as well as the UI. Expected ETA for return visit 8 to 12 weeks; rqstng P&A on 1 W11254957 (dor-fip) and 1 W11330486 (UI), ordrng 1 W11366500 (TUBE)"
Charles S.
WASHER WHIRLPOOL WFW8500SR01 "W10253483 latchWP8574920 uiWPW10525357 ccuWPW10099592 panelWPW10730972 pumpWPW10163007 mcu Unit power from wall is good. Pump burned up. Interface ui unresponsive and ccu and mcu not communication Submitting for approval; rqstng P&A on 1 WP8574920 (cntrl-elec) and 1 WPW10099592 (panel-cntl) and 1 WPW10163007 (cntrl-elec) and 1 WPW10525357 (cntrl-elec) and 1 WPW10730972 (pump-water), pckd up 1 W10253483 (latch)"
Charles S.
REFRIGERATOR WHIRLPOOL WRF540CWHZ00 Complaint is control said off. Control not running diagnostics correctly and glitching. As well as jumping back and fourth between temps. Ordering control for repair. ; ordrng 1 WPW10677146 (cntrl-elec)
Joel L.
DRYER MAYTAG MEDC465HW0 "Unit had blown cycling thermistat, And cot off. replaced and tested for proper heating and airflow. Element is good. Unit is checking good now, all tests are good. ; used 1 279816 (CUTOFF) from stock"
Charles S.
AK 12 4 DOOR WHIRLPOOL WRX988SIBM03 WPW10344432 block W10698202 rail Adjusted didn’t work rail and pivot block need replaced. ; ordrng 1 W10698202 (rail-mulln) and 1 WPW10344432 (block-piv)
Micheal@atoz1.com
OVEN WHIRLPOOL WFE320M0ES2 Inspected unit and found failed terminal block. Ordered block; ordrng 6 WP3400029 (nut)s and 1 WPW10245259 (block-term)
Joel L.
DISHWASHER KITCHENAID KUDS30IXSS S23010 s code. For P-LUnit had broken rack adjuster and debris caught in chopper. Removed and cleared out also replaced rack adjuster. All operations are testing good no leaks. Customer to observe; used 1 W10712394 (ADJUSTER) from stock
Micheal@atoz1.com
REFRIG WHIRLPOOL KSC24C8EYP02 Replaced failed water fill valve.
Charles S.
RANGE KITCHENAID KIRS608BSS0 W10779716 elementBakeInstalled element and ck ok. Operation is as designed. Power is good and heats great. All ckd ok.
Terry S.
LAUNDRY WHIRLPOOL MVWB865GW0 Check for unit over found agitator not sitting level in the tub replaced agitator after removing customers knit pants from under the agitator unit checked OK