"Checked around unit, no water damage at all. Replaced heater per service pointer(W11540964, code: S17304) Tested unit, all checks normal, no drips, all checks ok."

"Replaced bimetla and tested unit, unit checks ok. Customer to monitor."

"Customer stated unit had frost on back wall of freezer and icemaker not working, confirmed complaint and tested icemaker, found icemaker is mechanically working properly and likely not making ice due to frost causing slight cooling issue. Set unit to defrost and found defrost timer is working properly but heater is not heating due to busted defrost bimetal, bimetal needs replaced. Customer is leaving fridge unplugged to allow unit to defrost.; ordrng 1 WP4387503 (Defrost bi metal)"

"Complaint of squeaking noise at beginning and throughout cycle. Confirmed noise. Found noise is coming from a seized roller, recommended to replace pulley, belt and rollers with dryer repair kit. Quoted part: 4392065 $53.30, labor $123.00. Installed kit. Noise now normal, all checks ok."

"Unit should be under warranty, customer does not want to pay service call at this time."