How to Fix a Samsung Washer Not Spinning

June 3, 2024
Washer Repair

Trying and failing to get your Samsung washer to spin can be frustrating, and even a bit concerning. While it’s true that sometimes a washer not spinning can be caused by a faulty component, such as a damaged drive belt or motor coupler, it can also be caused by less serious errors, such as an unbalanced load or a lid that’s not closed properly.

In this article, we’ll run through the most likely problems that could be causing your Samsung washer not to spin and offering guidance on how to fix them.

1. Unbalanced Load

Starting with the easiest solution first, you’ll want to make sure the load is balanced. That means ensuring the following:

  • Ensure the washer is level. You can check this by placing a spirit level on the top of the appliance.
  • Ensure the load size is appropriate, you don’t want the washer drum to be overfilled or underfilled. Add a few more items if it currently only has one or two items inside, or remove some if the load is too big. Check your user manual for load size guidelines.
  • Ensure you’re using the correct cycle setting for the type of load and size. Again, refer to your user manual for guidance.
  • Ensure the load is evenly distributed around the drum. You can do this manually by hand if items are concentrated in one area.

An unbalanced load will prevent the washer from spinning. Look out for the “Ub” or “Ur” error codes on the display as these indicate an unbalanced load.

2. Temporary Glitch

The next simple solution to try is a reset. That’s because temporary software bugs or glitches that may cause your washer not to spin can be cleared by a reset.

Samsung recommends that you unplug the washer from the wall outlet and wait at least a few minutes before plugging it back in again. This will reset the appliance and clear any temporary errors that may have occurred. 

3. Door or Lid Issue

Whether you have a front or top load model, an issue with the door (front load) or lid (top load) can cause the washer not to spin. The two most common issues include them not being closed properly or with a stuck or broken door lock or lid switch.

Checking it’s closed properly is simple:

  1. Check that no items such as laundry are obstructing or stuck in the door or lid.
  2. Ensure the door or lid, and the door or lid frame, are clean and free of detergent buildup.
  3. Ensure the door or lid is closed properly by opening it and then firmly shutting it.

If this isn’t solving the issue, there might be an issue with the lid switch or door lock. To check, follow these steps:

  1. Unplug your appliance for safety.
  2. Locate the door lock mechanism or lid switch. You’ll likely need to use a screwdriver to remove some panels. Refer to your user manual for exact instructions on accessing them.
  3. Inspect the door switch or lid lock for damage or loose wiring. If the lid switch or door lock is visibly damaged, it will need replacing. Tighten or reconnect any loose wiring connections.
  4. Test it with a multimeter for continuity. If it doesn’t have continuity, it will need replacing.
  5. If you need to replace the lid switch or door lock, ensure you purchase a compatible replacement part from an authorized dealer.

4. Drive Belt Issue

This mainly applies to older Samsung washers since most modern models don’t have a drive belt and instead use a direct-drive system.

If you have an older model with a drive belt, here’s how to check it for issues that can cause it to stop spinning:

  1. Unplug your appliance for safety.
  2. Remove the front, rear, or top panels, depending on your model, to access the drive belt. Check your user manual to determine which to remove.
  3. Inspect the drive belt for damage or fraying. If damaged or snapped completely, it will need replacing.
  4. Ensure the drive belt is properly connected to the pulleys. It shouldn’t be overly loose or overly tight.
  5. Check that the pulleys can turn freely without a lot of resistance and that they don’t make a loud squealing noise.

5. Drainage Problem

A Samsung washer will stop spinning if it’s unable to drain water properly. Various potential issues can occur related to the drainage system. Here’s what you’ll want to check:

  • Inspect the drain hose for clogs, pinching, and kinks.
  • Ensure the drain hose is inserted at least 6 inches into the drain pipe, but not more than 8 inches. Also, verify that there is a small gap around the drain hose where it enters the drain pipe and not an airtight connection.
  • Ensure the drain hose is between 18 and 96 inches high where it enters the drain pipe to prevent siphoning or backflow.
  • Ensure the pump filter is clean and not clogged by removing it, cleaning it with a soft brush and running water, and then reinstalling it. Refer to your user manual for the pump filter’s exact location.

6. Broken Drive Motor

This is one of the worst-case scenarios. If the direct-drive motor goes bad on your Samsung washer, it can be time-consuming and costly to repair. While some people with advanced appliance repair skills may be able to diagnose and replace a broken drive motor, it’s generally recommended to call in a professional to handle it.

Some tell-tale signs that the motor might be defective include:

  • The washer is not spinning or spinning at a slower speed.
  • Loud or unusual noises while it runs or attempts to run.
  • A burning smell from the motor overheating or the motor control board burning out.
  • An error code on the display such as 3E, 3C, E3, or 1 3C, which indicate a motor error.

Other Potential Causes

We’ve now listed all the most likely causes of a Samsung washer not spinning. However, there can be other reasons too. Here’s what else you might want to check if you still haven’t resolved the issue:

  • Defective hall sensor
  • Worn suspension rods
  • Power supply problems
  • Control panel issues
  • Faulty water level sensor

Don’t hesitate to call in an expert if you can’t determine what issue is causing your Samsung washer to stop spinning or if you don’t feel comfortable embarking on the steps we’ve outlined above to resolve the issue.


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