Local Reviews

Rated 4.8 out of 5 stars based on 557 customer reviews

Map of Liberty Township, OH

Quick and efficient service





Map of Eaton, OH

Fixed Problem




Great!


Map of Dayton, OH

Great Service





Map of Morrow, OH

Happy with warranty service provided




Was very happy about the warranty service provided by Joel. He quickly diagnosed the buzzing noise being made by my Whirlpool refrigerator/freezer to the water pump and successfully repaired the issue.


Map of Dayton, OH

Great




Very good experience thank for the service.


Map of Cincinnati, OH

Great service




Would use them again.


Map of Trenton, OH

Good





Map of Springboro, OH

Great Service




The service tech was very helpful and informative


Response from A to Z Appliance Service:

Thank you very much for this review. Our techs really appreciate the recognition.


Map of Beckett Ridge, OH

Excellent





Map of Dayton, OH

Washer bellow repair




Quick and efficient.


Fast and efficient




He fixed the problem in under 10 minutes. I’m glad he had the part on hand and we didn’t have to wait and go without a washer any longer.


Washer Service





Perfect




These service techs were amazing; no filling around. Professional, courteous, clean and got right to the resolution. Definitely A++ in my book-- thx!


Good





Response from A to Z Appliance Service:

Thank you


Great Service




Jake was friendly and repaired my dishwasher quickly. He was knowledgeable and answered all my questions.


Response from A to Z Appliance Service:

Thank you.


Great Service




Our technician was very knowledgeable and he answered all my questions. I was able to get a timely appointment during the holidays and the service repair was quick.


Response from A to Z Appliance Service:

Thank you for this review. We appreciate it and are happy we could get you taken care of before the holidays.


Great Service





Response from A to Z Appliance Service:

Thank you


Excellent Expreience




Jeremy arrived as scheduled, understood the issue and resolved the problem. He was courteous and patient. Though this was a warranty matter he treated it professionally. I will retain the telephone number should I need service in the future


Response from A to Z Appliance Service:

Thank you very much for this review.


Excellent





Response from A to Z Appliance Service:

thank you


Good service





Response from A to Z Appliance Service:

Thank you


Awesome




He arrived on time fixed the problem and just like that we are drying clothes again


Response from A to Z Appliance Service:

Thank you very much


Dryer Repair - Great Service




Fantastic!!!


Response from A to Z Appliance Service:

Thank you very much for the review


Joe





Excellent experience





Home owner




Excellent service!!!


Prompt and very good service.




cost of service is covered by warranty


Great service




John was very polite and the service was quick!


Excellent service, intelligent, kind and informative




Awesome experience considering fridge is new and has broken 4 times now.


Fantastic Service!




John went out of his way to solve the problem with our new refrigerator. John was very respectful and polite. The fridge is now working great thanks to his quick resolution of the issue. My wife Janet and I are very grateful.


Technician was extremely helpful and friendly




The technician solved my problems and was very professional


Desirae Kuhn




Amazing service! Tech was awesome!


Response from A to Z Appliance Service:

Thank you for the review. We love to hear about our techs work from the customers themselves. Thank you.


Good service




Tech was on time,informative,he. researched issue with other techs or supply houses and problem seems remedied. Very good service


Response from A to Z Appliance Service:

Thank you for this review


Great, efficient service. Personable young man, very polite and knowledgable..... would ask for him again if needed service.





Response from A to Z Appliance Service:

Thank you very much. We appreciate you taking the time to leave this review






Response from A to Z Appliance Service:

Thank You


Finally a real repair company




After several failed attempts from a competitor appliance repair shop, I called A-Z Appliance Repair and they fixed my dishwasher on the first attempt! Jeremy F is on my “A” list to call in the future. He knows his stuff. A true professional.


Response from A to Z Appliance Service:

Thank you very much for this review. We appreciate getting this information about our techs performance. Thank you


Great service.




John was very knowledgeable and friendly.


Response from A to Z Appliance Service:

Thank you very much for this review. Our techs love to get this feedback from their customers they have serviced


Microwave Service




Jake was very helpful and informed. He gave me some good advice in helping me with our microwave. Thanks, Rebecca


Response from A to Z Appliance Service:

Thank you very much. We appreciate you taking the time to leave the review.


Washer Repair




Knew exactly what was wrong and fixed. Quick and respectful.


Mr.




Excellent service from first phone call to them & all throughout their service.


Response from A to Z Appliance Service:

Thank you for this review


Great service and very knowledgeable




Friendly and good advice


Response from A to Z Appliance Service:

Thank you for this review


Fast and knowledgeable




Jake was quick friendly professional and knowledgeable I’d highly recommend...


Response from A to Z Appliance Service:

Thank you


Bill




Outstanding Service


Response from A to Z Appliance Service:

Thank you for this review. We appreciate it.


It’s fixed




Jeremy was very helpful. Our brand new whirlpool refrigerator came with a leaking water dispenser. Lowe’s would not deliver a new one. They said it was up to Whirlpool to get it fixed under warranty which they did by contacting you. It took three tries and phone calls to whirlpool by Jeremy to get the right part but his persistence paid off. In the future for appliance repairs we will definitely call A to Z. Hopefully we will get Jeremy again but better yet we hope for no more repairs to be needed.


Response from A to Z Appliance Service:

Thank you very much for this review. Our entire staff appreciates it and Jeremy appreciates you taking the time to review his performance. Thank you again.


Great SERVICE





Response from A to Z Appliance Service:

Thank you


great service





Response from A to Z Appliance Service:

Thank you


Great Service




Great job. A to Z Appliance called when there was a cancellation so my washer was repaired 3 days earlier.


Response from A to Z Appliance Service:

Thank you very much for taking the time to leave this review.


Great service very friendly person




Very professional and courteous from start to finish, offered a few tips to keep our new washer running good.


Response from A to Z Appliance Service:

Thank you


Dishwasher repair




Highly recommend their extremely knowledgeable technicians that come to do the work. Major negative is dealing with their "customer service" representative that does not know the meaning of the word. Due to interactions with her, it makes it difficult to evaluate A to Z as highly as the work performed. I let the technician know of the complaint.


Response from A to Z Appliance Service:

Thank you for this review. We appreciate the specifics of the review and we will work on improving all aspects so that each of our customers get a great experience from beginning to end.


Wall Oven Service - Great




Neil and Jack had to remove and put our wall oven back in the the cabinet because of an electronic control/ circuit board issue. Neil first came out to confirm the issue, get Lowes Ext Warranty OK for repairs of about $1000, and order the parts. The over works fine now and we cannot tell that they had to remove the oven from the cabinet.


Response from A to Z Appliance Service:

Thank you for taking the time to leave this review. Sometimes there are challenges to getting an appliance back into the cabinet, but our techs do their best to get everything back where our customers had it. Thanks again.


Great service





Response from A to Z Appliance Service:

Thank you


turn around is slow




The service man Neil is very good. The scheduling is slow. I need a receipr for all of the parts for my records.


Response from A to Z Appliance Service:

Sorry for the slow scheduling. We will work on improving that. Thanks for using us and for the review.


Service




It was hard to get through to you, no one answered the phone when I called so I submitted an online request and you responded quickly.


Response from A to Z Appliance Service:

Sorry for the trouble getting through by phone. Glad you were able to get everything done online. Thanks for the review.


very fine service





Response from A to Z Appliance Service:

Thanks


Great Service




Technician was very knowledgeable and extremely polite.


Miller





oven




Very good work ,highly recomended


John was very helpful.





Good response time!




Technician was professional and knowledgeable. I would recommend to friends and neighbors.


Great service





efficient, prompt, knowledgeable, courteous




Anthony diagnosed, ordered parts, and repaired our Amana fridge to our satisfaction.


Ok




Terrible appliances so not sure if AZ can do anything about it


Keith





KitchenAid Double-Oven




A to Z technician was courteous and worked within the constraints imposed by Whirlpool/KitchenAid to ensure service technicians do not expose Whirlpool/KitchenAid for the marginal manufacturers they've become; they like to blame government regulations for their incompetency.


Maytag Dryer Repair




The tech called prior to arriving and performed the service as expected.


well prepared




The technician was well prepared with parts and was very knowledgeable. He fixed our stove top quickly. The price however was outrageous for the time spent. Given the fact that the stove is just 3 years old it is a direct refection on the lack of quality found in Whirlpool products these days. I have three Whirlpool appliances and two of them have required service in less than 3 years. Wow. I'm willing to pay for quality but never again for Whirlpool.


Friendly technician





Great Service - Great Diagnosis of Problem/Solution




Warranty issue on a basically new appliance - solution was acceptable up to this point...


Whirlpool Appliance





Response from A to Z Appliance Service:

Thank you


excellent service




I was completely satisfied with A to Z ; Neil Barnhoft was both professional and helpful.


Response from A to Z Appliance Service:

Thank you for this review. We will pass it on to Neil as well


Great




John was great and on time, love that make sure he does all my service calls!


Response from A to Z Appliance Service:

Thank you for this review. John does a good job for us. Appreciate you taking the time to give this review of his work.


Madeline




Very polite and professional. Will use this company if i need service in the future. Thank you.


Response from A to Z Appliance Service:

Thank you for this review. We appreciate you taking the time to leave it.


Did an excellent job




He was on time and fixed the problem,


Response from A to Z Appliance Service:

Thank you very much for this review. We know and understand customers want this type of service.


Have always received great service.




A to Z made great efforts to send a tech before noon as requested. We had plans to leave for the weekend and very much appreciate the ability and willingness to accommodate.


Response from A to Z Appliance Service:

Thank you very much for taking the time to leave this review. We appreciate it.


Great technician




Neil was polite, professional and proficient!


Response from A to Z Appliance Service:

Thank you


Great service




Our technician was efficient and friendly. He protected our wood floors, made a quick diagnostic and repaired our oven in time for Thanksgiving.Thanksgivi


Response from A to Z Appliance Service:

Thank you. From protecting the home to getting the appliance back up and running quickly, Customer Satisfaction is important to us.


Sharon




Prompt professional service


Response from A to Z Appliance Service:

Thank you


Maytag repairs




A to Z was great to work with on the repairs but maytag's appliance is junk this is the 3rd service call in lesss the 9 months


Response from A to Z Appliance Service:

Thank you for this review. Sorry your Maytag is not performing up to your standards. Hopefully it will work better and longer now.


Wanda





Response from A to Z Appliance Service:

Thank you


Awesome service, polite, quick, efficient.





Response from A to Z Appliance Service:

Thank you for this review.


Successful repair




Successful repair but took 2 weeks to complete.


Response from A to Z Appliance Service:

Thank you for the review. Sorry it took so long to get the repair completed.


Great service very quick and professional




The tech immediately identified the problem and was able to fix immediately.


Best in class service! Hard to come by these days 🙂




Jeremy was very professional, had my interests as a consumer in mind, gave me great advise and I wold recommend him to anyone or for anything that would enhance his career.


Good customer service




Anthony was a very good technician. He accessed the problem, ordered the parts & fixed the oven quickly without any mess. I loved this company’s service scheduling &tracking system.


Customer Service Review




Jake was polite and friendly and called ahead of time before his arrival.


Dryer Repair




Jeremy from A to Z appliance was very prompt and knowledgeable. He quickly repaired the problem with the dryer and also recommended we replace the breaker which ended up being part of the problem.


Great job!




Jake was knowledgeable, personable and efficient!


Friendly and knowledgeable




Great service


very good service




The repairman was on time, pleasant,and professional. He had an idea of what the problem could be, so he brought a part and that ended up being what was needed. That saved a lot of time.


Great service and very education on whirlpool products.





Good





Price was nice and service was great.





Great service, prompt




He was quick, knew what he was doing, came prepared. Sorry that he had to work in colder conditions. Everything covered by Whirlpool brand. Thanks for everything.


Response from A to Z Appliance Service:

Thank you very much


Excellent service




Excellent job while dealing with a difficult situation, very nice guys provided the service


Response from A to Z Appliance Service:

Thank you for taking the time to leave this review. We appreciate it.


Great, friendly service!





Response from A to Z Appliance Service:

Thank you


Awesome service




The serviceman you want .


Response from A to Z Appliance Service:

Thank you very much. He does a good job for us.


Great job!





Response from A to Z Appliance Service:

Thank you very much


Tammy




They were fast and thorough and on time.


Response from A to Z Appliance Service:

Thank you very much for this review


Arrived on time with previous phone call to confirm.




Daniel was personable, polite , respectable of my home, I certainly would have A to Z back.


Response from A to Z Appliance Service:

Thank you very much for this review


Awesome - Great Service





Response from A to Z Appliance Service:

Thank you for this review


service needs work




repairman came the first time an said he needed to order the part( it was a drain hose) which surprised me that he did not have. when I asked him if he could take his small vacuum an suck it out he said yes, I can do it. the next appointment wasn't for 2 weeks. his reason for takeing my suggestion was that he did not get home till 8pm the night before and had 4 more customers that day. if I have too get it repaired again it will be someone else. forgot he also forgot to turn the water back on.


Response from A to Z Appliance Service:

Sorry we did not deliver 5 star service for you. We strive to be a company that can deliver a great service experience to every customer. I appreciate you leaving this review so that we can use it for training and get closer to delivering 5 star service to every customer. Thanks


Carolyn




Great service


Response from A to Z Appliance Service:

Thank you


Excellent great on time





Response from A to Z Appliance Service:

Thank you for this review


Great Service




The technician was very professional


Response from A to Z Appliance Service:

Thank you


NancyVery




I was very happy with the service. You serviceman carefully explained what the problem was and what he did to fix it.


Response from A to Z Appliance Service:

Thank you so much


Great service !!




I would recommend service to friends and family!


Response from A to Z Appliance Service:

Thank you


Great Survice




Jeremy went about his business quietly and efficiently


Response from A to Z Appliance Service:

Thank you for this review. We like to get the job done with minimal interference for our customers.


Great Service





Response from A to Z Appliance Service:

Thank you for this review


Very nice man




Couldn't repair my Samsung refrigerator. But gave me name of Company that could. He did not charge me. He was very informative.


Response from A to Z Appliance Service:

Sorry we could not get your unit repaired, but thank you for the review.


Great service




Very nice technician


Response from A to Z Appliance Service:

Thank you.


On time, quick fix and will suggest A-Z to friends and family.




I can not rate the cost/pricing because my service was done under a warranty from Lowe's.


Great service man




I love your appointment notification system!


Tony




Great


Dishwasher




The technician was very knowledgeable and helpful. He deserves a raise for how well he represents the company


Great technician




Jeremy was so pleasant and very helpful, not only in doing the required work but also in answering a couple of questions about another appliance.


A-1 Service




The tech was very professional and fix the issue in a matter of minutes.


Great service





Great repair man




Service was fine


Great Service




The technician, John, was very professional and knowledgeable. Always on time and answered all my questions. We are happy with the service.


Professional treatment for small problem.




My opinion doesn't really rate as a true picture because it turned out to be a small rust problem caused by a chip in the paint.


Daniel was very nice.




Ice maker still doesn’t work!!! This was the fourth time for this problem in the last month or so. I have a business to run and I can’t waist a day every week or so for a repairman to come and not fix the problem


Great service




1. Courtesy call before coming 2. Knowledgable about the issue. 3. Quick and professional 4. Shared technical knowledge


Slight frustration




This service trip was good and quick. First 2 were long and didn't solve problem. Was without dishwasher for a month.


Great service





Super helpful learned a lot.




Great!


Response from A to Z Appliance Service:

Thank you


Refrigerator Repair




Excellent Service. Professional, courteous and skillful. Made the necessary adjustments in a timely manner.


Response from A to Z Appliance Service:

Thank you for this review. We appreciate it.


Great service




Very quick and courteous.


Response from A to Z Appliance Service:

Thank you


Julie




Very friendly and professional


Response from A to Z Appliance Service:

Thank you for the review


Great job!




Jeremy was very patient and very helpful. He did a great job and was professional.


Response from A to Z Appliance Service:

Thank you for this review


Washer repair





Response from A to Z Appliance Service:

Thank you for this review


great service




Couldn't have been better !!


Response from A to Z Appliance Service:

Thank you very much for this review


Excellent Service




I had a great experience with Jeremy as my service person. He's professional, clean, neat, precise in his work, explains the repair (good communication), and is prompt and expedient with his use of time without being rushed. I'll call A to Z again for appliance repairs.


Response from A to Z Appliance Service:

Thank you very much for this review. We appreciate it.


Cole




So far, it’s been a good experience. The tech that came out (Neil) was on time, very friendly, knowledgeable and helped me deal with my home warranty company. Extremely professional. They still have to come back next week, But I am anticipating that I will get the same professional service.


Response from A to Z Appliance Service:

Thank you very much for this review. We appreciate it.


Good warranty experience




Service was scheduled quickly. Every visit on time. Service was thoroughly explained, and I appreciated the detailed follow through and fixes!


Response from A to Z Appliance Service:

Thank you for this review.


Great service




Prompt and courteous. Very professional.


Response from A to Z Appliance Service:

Thank you for this review


review title





Response from A to Z Appliance Service:

Thank you


fixed my stove





Great service person, the rest of the process was unaceptable.




TECH was great. The scheduling and customer relations were one of the worst I have experienced.


Julie




Excellent Service! Very pleased.


Great job




Neil did a super job and was a pleasure to work with. I would reccomend him anytime.


Friendly Service




Quick friendly service to figure out why the washer did not have power. Turns out the power cord was cut but he was able to replace it and het the washer power.


Good




Good


Ruth




Perfect


Response from A to Z Appliance Service:

Thank you very much. Our techs and staff appreciate the feedback.


Fast Service




Great job repairing my washer. Service was fast and efficient!


Response from A to Z Appliance Service:

Thank you for this review


Neil was courteous, competent, respectful, & on time





Response from A to Z Appliance Service:

Thank you for this review. We appreciate it.


Great job!!!




Very professional and courteous


Response from A to Z Appliance Service:

Thank you


Well done!





Response from A to Z Appliance Service:

Thank you


Great service




Great service


Response from A to Z Appliance Service:

Thank you very much


Good service! After 4 trips my washer was finally fixed.




My repairman was very nice and knowledgeable.


Response from A to Z Appliance Service:

Thank you for the review. Sorry it took 4 trips, but glad we got it taken care of for you.


Friendly and honest




This was our second time using A to Z and we are pleased. Friendly staff, professional technicians and honest service.


Response from A to Z Appliance Service:

Thank you very much for this review. We appreciate it.


Good service on lemon appliance




Really like John from A to Z....professional but personable. This was 3rd visit on the same 21/2 yr old Kitchen Aid refrigerator Great service on a lemon appliance.....more work yet to come.


Bonny




Excellent service


Great Service




Thank you! Quick, and awesome service!


Response from A to Z Appliance Service:

Thank you for this review


Judith




Impressed by your company keeping us updated on our appointment.


Response from A to Z Appliance Service:

Thank you. Keeping customers updated through the entire process is very important to us.


Excellent Service




Neil was polite, professional, and completed the work quickly and to my full satisfaction.


Response from A to Z Appliance Service:

Thank you for this review. We appreciate you taking the time to do it.


Stayed until it was 100% fixed!




Joel was amazing. He took his time, was very methodical, and checked every nook and cranny of the ice machine to ensure it was working properly before his left. He was very professional and thorough.


Response from A to Z Appliance Service:

Thank you very much. Joel does a very good job for us and we appreciate his customers being willing to go online and leave a review like this. Thanks again.


great service





Response from A to Z Appliance Service:

Thank you


Timely, professional, freindly service from an expert.





Response from A to Z Appliance Service:

Thank you very much.


Fridge




Quick and great service! He knew right away what was wrong and how to fix it!


Response from A to Z Appliance Service:

Thank you for this review.


Great service




Anthony was very professional and thorough.


Response from A to Z Appliance Service:

Thank you for this review


good service and teaching experience




Our problem of drying clothes may be the exhaust because the dryer is working fine. We will have the pipe cleaned and I hope this helps our problem.


Response from A to Z Appliance Service:

Thank you.


Great to work with





Response from A to Z Appliance Service:

Thank you


Great technician, difficult to schedule quickly.




Jeremy-our Technician, was fantastic! He did a great job. Getting in touch with someone about when he could come was rather difficult. And it took 5-7 each time for it to be scheduled, which was frustrating, and our food was spoiling. But our technician was great. Jeremy was thorough, friendly, good with our kids and good with our pet.


Response from A to Z Appliance Service:

Thank you for this review. Sorry for the length of time regarding our visits. That is one area we are definitely trying to improve on.


Good jerb!




Appreciated John going out and getting part so we would not have to schedule for another day and miss another day of work!


Response from A to Z Appliance Service:

Thank you for this review


Awesome customer service




Neil is a wonderful employee. Very kind and helpful.


Response from A to Z Appliance Service:

Thank you very much for this review.


Excellent service





Response from A to Z Appliance Service:

Thank you


Great service, on time, found issue quickly





Response from A to Z Appliance Service:

Thank you for this review


Outstanding this technician demonstrated performance.




The technician was on time and provided knowledgeable service I think he should be promoted to management position because he is a credit to your organization.


Response from A to Z Appliance Service:

Thank you very much. He is an asset to our company.


Great experience and explanations




From this service experience, I learned about my choices to move forward from getting my unit fixed to buying new. Victor also patiently explained why the unit had stopped working and the detailed diagnosis.


Response from A to Z Appliance Service:

Thank you for this review. Our staff and techs enjoy these types of reviews.


Great service





Response from A to Z Appliance Service:

thank you


Charles delivers great service!




Unfortunately we are beyond EXTREMELY DISSATISFIED with our KitchenAid refrigerator. However, despite the frustrations of our refrigerator constantly breaking down, we are VERY PLEASED with Charles’ service. He is thorough, knowledgeable, and communicates the problems, plans for repair, and timelines well. I have no doubt that he is doing his very best to repair our frig, and that he is highly committed to fixing it in a timely manner. He has even gone to bat for us with KitchenAid, speaking with a rep there to explain the constant trouble we’ve had and advocating for a solution. I do wish that A to Z could do a little better job of notifying us about WHEN a service tech is arriving.


Response from A to Z Appliance Service:

Thank you for this review. Thank you for being specific in your description of your likes and dislikes. We will work on improving our communications with our customers.


Frank




Very pleased. Great service and very prompt.


Response from A to Z Appliance Service:

Thank you very much for this review


mary




Pleased with service.jerry was on time, knew what he doing and nice.


Response from A to Z Appliance Service:

Thank you very much for this review. We appreciate it.


Chuck




Very professional


Response from A to Z Appliance Service:

Thank you


Great Service!




John did a great job fixing our washer, he was a great communicator. He was able to understand our situation and identify the problem.


Response from A to Z Appliance Service:

Thank you for this review. We appreciate it.


Wonderful Experience




Very professional, timely, and efficient. Will definitely use again in the future!


Response from A to Z Appliance Service:

Thank you very much for taking the time to leave this review.


Sandra





Response from A to Z Appliance Service:

Thank you


Good Experience




Service call price seems a little steep, otherwise good services, helpful and friendly.


Response from A to Z Appliance Service:

Thank you very much for the review.


good service





Response from A to Z Appliance Service:

Thank you


Ice Maker




The technicians from A to Z were knowledgeable and professional. I would highly recommend their service.


Response from A to Z Appliance Service:

Thank you very much


As always, great service




We have used your service numerous times and have come to expect excellent service. We have never been disappointed, and have recommended your company to others. Keep on doing exactly what you're doing.


Response from A to Z Appliance Service:

Thank you very much for this review. We really appreciate it.


Richard




Service performed 4 different times. At no time had the problem been corrected. The ice maker in the Refrigerator has not supplied any ice after 4 visits. The cost of the 4 visits with labor and parts cost me $401.73.


Response from A to Z Appliance Service:

Sorry you were disappointed in the service received. The door not closing properly will affect the operation of the icemaker, so that first part was easy to see that it was bad. Unfortunately, it can take hours (or a day) after the repair to see the icemaker make ice. When that failed, we came back out and talked to the manufacturer to determine that the fill valve readings were not correct. If you would like to talk further on this, please give us a call. We would like to get the machine working for you and will gladly update the manufacturer if we determine that the new part that was installed, was bad.


great!




We were not so happy that a nearly new dishwasher had failed, but the service we received was friendly, capable and efficient. Cannot comment on price, as the appliance was still under warranty.


Response from A to Z Appliance Service:

Thank you very much for this review


Great service expertise




Arthur serviced our refrigerator expeditiously and skillfully. He was also courteous and friendly. I appreciate that A-Z sends an email the day before and the morning of service to indicate the order of service appointments for the window of time the service technician will arrive.


Response from A to Z Appliance Service:

Thank you very much for this review. We really appreciate it. Our goal is to make the service experience as pleasant as possible for our customers


Barbara




Great service, technicians were prompt/ knowledgeable/courteous/ respectful and had my ice maker working in no time. Thanks!!


Response from A to Z Appliance Service:

Thank you very much


Great service & technician ver




Very experienced victor has a great way of explaining the problem. He is very polite & does a great job.


Response from A to Z Appliance Service:

Thank you for this review.


fantastic service, very dependable




your great, timely,quick , depenable service is why I keep coming back if I need repair service


Response from A to Z Appliance Service:

Thank you very much for the review


Committed to getting the washer back on track




Did a great job. Thank you


Response from A to Z Appliance Service:

Thank you very much for taking the time to leave this review.


great




the service tech was great


Response from A to Z Appliance Service:

Thank you


Friendly. Knowledgeable. Polite. He actually called to say when he would arrive and was there!!





Response from A to Z Appliance Service:

Thank you very much for this review


Good.Service





Response from A to Z Appliance Service:

Thank you


Great Technicians, Diagnosed and Fixed Problem Quickly




Great service. Arrived as promised, quickly diagnosed problem, repaired it. Very good, very efficient. Can't evaluate pricing of service because it was covered by warranty.


Response from A to Z Appliance Service:

Thank you very much


Dishwasher repair




Super service, on time and quick. Professional.


Response from A to Z Appliance Service:

Thank you


Fast, quality service




The technicians showed up to my house on time to diagnose an issue with my clothes washer. With in minutes, they found the issue, took pictures, and completed their report. The technician explained the issue to me, and contacted the manufacturer while I waited. They left the area clean. Unfortunately, no replacement parts were available for my model. However, the technician shared his expertise on new replacements to help guide me in the search for a new washer. Thanks!


Response from A to Z Appliance Service:

Thank you very much for the review. Sorry no parts were available. Since our techs get there hands on the units, they are a good source of information when looking for new.


great service - even showed up early!!





Response from A to Z Appliance Service:

Thanks


Everything is fine




Great service


Response from A to Z Appliance Service:

Thank you


Problem not fixed




They have been to my house three times now without fixing one of the main problems


Response from A to Z Appliance Service:

Sorry unit is still not working. Looks like we have followed the manufacturers recommendations and will gladly come out and call them from the house again.


prompt service , great time frame given




technician very professional in appearance and demeanor and exhibited thorough knowledge of the appliance, definitely would use the service again, but since I purchased a brand with few repairs, I may not have to


Response from A to Z Appliance Service:

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Scheduled to meet our needs. Highly knowledgable Technician.




This is the third time A to Z has come out for different pieces of equipment. They diagnosed and solved problems the first time out and there have been no call backs for repeats.


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Quick fix!




The technician was knowledgeable and was able to fix the problem in a short amount of time. Thanks much!


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Thank you


Great service




He was outstanding; knowledgeable and reasonable. I appreciated his insights and suggestions


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Thank you for this review


Excellent Service




Service was professional


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Thank you very much


Prompt and great service




Neil was timely, and quickly diagnosed and fixed the problem without delay.


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nice guy





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Replace wash pump




Service was excellent


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Better than expectedaa




Anthony did a great job


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Thank you


Melissa




Neil was great! Showed up on time and was very thorough. Got me up and running and back to work in no time!


Response from A to Z Appliance Service:

Thank you very much for this review. We really appreciate it.


Prompt and good service





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Thank you for this review. We appreciate it.


Competent Service




Jake Schulze provided quick, competent and courteous service. Please keep him happy in his job.


Response from A to Z Appliance Service:

Thank you for this review. Jake and the team appreciates it when customers take the time to leave a review.


good tech




service was fine, but the break down of the unit only added to whirlpool being a bad company they screwed me out of the rebate when i got the units and now they aren,t going to stand up either. no more whirlpool for this house.


Response from A to Z Appliance Service:

Thank you for the 5 star rating. Sorry your experience with the Whirlpool brand was not better. We do think Whirlpool is still a good manufacturer, but also understand your feelings as well.


Awesome job





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Thank you


JennAir Range





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Fantastic Service




Phone calls were returned, appointments were made and technicians actually showed up on time. In the service business this is rare. The service technicians were extremely polite and knowledgable. They did a fantastic job. I will definitely use A to Z in the future and will recommend them to anyone that could use their services.


Response from A to Z Appliance Service:

Thank you very much for this review. We want to raise the bar in the service industry and we appreciate when the customer takes the time to provide a review. Thank you.


Great service




Fast and excellent experience


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great & fast service





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Great Service




We have had A to Z out plenty of times to fix our landfill ready Kitchen Aid refrigerator.Jeremy does good work.He had to call Whirlpoool and they finally called it unrepairable.


Response from A to Z Appliance Service:

Thank you for this review. Our team really appreciates you taking the time to leave one.


Melinda





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knowledgeable professional!





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Awesome Service Technician




Right from the start you can tell that Neil is pre-prepared before he sets foot into your house. His attention to small details is obvious. He cares about how and what he does and has a superior level of professionalism


Response from A to Z Appliance Service:

Thank you very much for this review. We like the job Neil does and it is always nice for the tech to have a customer take the time to tell others of the good job they do. Thanks again.


Excellent customer experience




Techs are first rate. Personable , knowledgeable & professional


Response from A to Z Appliance Service:

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Technicians did a super job and very thorough.





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Great job




Very professional, knowledgeable, and respectful. Neal is personable and very efficient during his service calls. Works hard to find and fix the problem quickly and correctly.


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Great Service




He has been very professional. I am concerned that all his good work and efforts will not fix our ice maker, it certainly will not be because of his workmanship. Kitchen Aid should step up and replace the unit.


Response from A to Z Appliance Service:

Thank you very much for this review. Our staff and especially the tech appreciates you taking the time to do this.


What's Expected from Service Company




Knowledgeable, Polite, On-Time, Cleans up when the job is done. Can't say that it gets much better. Oh yeh, he also fixed the problem.


Response from A to Z Appliance Service:

Thank you very much for the review of the job the tech did for you. We appreciate it.


Great service




Answered questions about freezer


Response from A to Z Appliance Service:

Thank you for this review.


great service





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Refrigerator gasket





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on time and professional





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Mrs.




Great 😃😎the price and service. the serviceman was too cool ,it all was great and awesome. the price was too high it was attainab


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Charged me for no service





Response from A to Z Appliance Service:

When our tech arrived to your house, he found that there was no power getting to your dishwasher by opening up the panel to your unit and checking the connections. Our tech checked to make sure that the breaker was in the correct position. Once he determined it was in the correct position, he determined it was an electrical issue and not an issue with the dishwasher. If the unit still does not work after you have the electrical fixed, we will NOT charge another service call to come out.


Great service!




Knowledgeable, fast and friendly


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On time, professional service




The tech called before his punctual arrival, then wasted no time checking out our washing machine. He knew what was causing the washer not to fill, got the part from his truck and had it fixed in about 15 minutes. I was very happy with the punctual arrival as I had other business planned, so I was able to get started a little early. The repair was under warranty, so that was nice, too.


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Great service





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Excellent Job




Anthony went through a muti-step process to fix a mounting bracket on my microwave. He worked quickly and showed his knowledge of microwaves in removing hardware to get to the heart of the problem.


Response from A to Z Appliance Service:

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Freezer Repair





Response from A to Z Appliance Service:

Thank you for the 5 star rating


Fast response. Very professional. Provide tight hourly windows to prevent wasting customers time. I request them.




I have asked my warranty companies to send A to Z when possible. They send an email on the day of service, letting you know, within a tight window, when they will be at your home. Avoids wasted customer time. Daniel Lacey is very professional and pleasant. On my ratings below, I rating the experience awful as the appliance is probably not repairable. My freezer still alternates between -5 and just under 30 degrees. That rating is for the manufacturer, not A to Z. That is not a criticism of A to Z or Daniel. I rating his service excellent. I rated convenience as excellent. Daniel has replaced parts in the order that made the most sense. He called the mfg technician, found a problem part was redesigned, ordered it, and installed it. Didn’t help. To clarify, the Awful experience rating is for what appears to a lemon appliance. I always get warranties based on the poor quality of so many expensive appliances.


Response from A to Z Appliance Service:

Thank you for the review and the clarification as to what you were reviewing. Thank you for the kind words. Daniel and the team want to make every service experience a 5 star experience, so thank you for the clarification on your review.


Warranty’s




Very professional


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Ovens




Great job


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Very professional, great service,




Outstanding customer service and very informative.


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Professional




No issues at all


Outstanding Service




Had an issue with our ice maker and scheduled service. John was our technician and was not only very knowledgeable but was very friendly as well. I would highly recommend A to Z and in particular John. Great people make for a great company and he made sure he explained everything I had questions about.


Response from A to Z Appliance Service:

Thank you. John does a great job for us.


entirely satisfied




Tech was outstanding He showed up on time and explained the problem to both me and my wife.


Response from A to Z Appliance Service:

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Unprofessional service




The first time that they were suppose to come they said they were 10 minutes away and never showed up. Than today when they said they’d be here at 10 this morning they never showed up. Until about 1:40 they called our phone to let us know they were only 10 minutes away. When they were done they just left without even a word on telling us if the washer had been fixed or if they’d have to come back with more parts. This was the most unprofessional service.


Response from A to Z Appliance Service:

Thank you for this review and I apologize that you did not get a 5 star service experience. It looks like on our first visit that we had the wrong address in our system. Our tech should have notified our office that he was running behind on the second visit so they could reach out to you. We have talked to him about the importance of proper communication with customers, especially when running behind. I do apologize for that. Normally our techs are very good about communicating with the customer as we review that a lot with them. Customers need to know what is going on with their service event. Our current techs are very good about this and even make notes if they could not update the customer about the job. Thank you for the review and we will use this to help us improve our team to deliver a better experience for our customers.


Washing machine evaluation




They came and quickly diagnosed the problem. They were polite and respectful of my property.


Whirlpool mom




Good job


Response from A to Z Appliance Service:

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Karen M




We received great service and my appliance is finally working.


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Good Service





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Great service!




Very courteous and got the washer fixed quickly! Excellent repairman and service!


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Excellent




Joel did an excellent job of listening to the customer and providing a much needed fix to my washing machine!


Response from A to Z Appliance Service:

Thank you for this review of Joel. He does a good job and we appreciate customers taking the time to leave a review.


Great service, no charge due to warranty




John was prompt, courteous, very nice.


Response from A to Z Appliance Service:

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Great service; very responsive!





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Great Service





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Great Warranty Service





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Thank you


Great follow up to service




Positive


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Thanks





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Really nice guy - been in our home twice now and did outstanding both times!





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Joyce




Great, knowledgeable service.


Response from A to Z Appliance Service:

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Only without for just a week




Thanks for your quick repair of our Not-Even-A-Year-Old dishwasher! Price was right since it was under warranty! John was an excellent representative of your business!


Response from A to Z Appliance Service:

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John




Excellent Service


Response from A to Z Appliance Service:

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Excellent service next day fixed !!!




Quick and very knowledgeable.


Response from A to Z Appliance Service:

Thank you for this review


Great Experience




John is one of the best technicians that we have used over the years. He is the reason we call A-Z whenever we have an appliance issue.


Response from A to Z Appliance Service:

We are glad John is one of our technicians as well. Thank you for the review.


Super Knowledgeable and Professional





Response from A to Z Appliance Service:

Thank you for the review


Tom




Tech called ahead ...Arrived as scheduled...completed work in professional manner. Washer working again.


Response from A to Z Appliance Service:

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Pat




Repairman was friendly, efficient and on time. There was no cost due to warranty.


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Great Service.




Joel was very polite & knowledgeable. He explained the issue with our brand new Whirlpool Refrigerator lights not working. He replaced a circuit board in just a few minutes and answered all our questions. Would definitely recommend him for appliance repair.


Response from A to Z Appliance Service:

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Great service and knowledge of product.





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Great service!




Very Punctual! Solved problem quickly. Thanks for the great service! Thanks Anthony!


Response from A to Z Appliance Service:

Thank you for the review


reliable





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Great Service




The service was great and service tech was very helpful and answered all my questions.


Response from A to Z Appliance Service:

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Dependable hibest service




So happy to find an apliance repair company that is dependable, honest and reliable!


Response from A to Z Appliance Service:

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Service




Service technician Jeremy was very professional. Knowledgeable and proficient. Customer service skills was exceptional as well.


Response from A to Z Appliance Service:

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Awesome service




Outstanding response, professional service, & technically astute.


Response from A to Z Appliance Service:

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