Local Reviews

Rated 4.7 out of 5 stars based on 322 customer reviews

Map of Liberty Township, OH

Warranty’s




Very professional


Response from A to Z Appliance Service:

Thank you for this review


Map of Montgomery, OH

Ovens




Great job


Response from A to Z Appliance Service:

Thank you for this review


Map of Yellow Springs, OH

Very professional, great service,




Outstanding customer service and very informative.


Response from A to Z Appliance Service:

Thank you very much for this review. We appreciate it.


Map of Cincinnati, OH

Professional




No issues at all


Map of Tipp City, OH

Outstanding Service




Had an issue with our ice maker and scheduled service. John was our technician and was not only very knowledgeable but was very friendly as well. I would highly recommend A to Z and in particular John. Great people make for a great company and he made sure he explained everything I had questions about.


Response from A to Z Appliance Service:

Thank you. John does a great job for us.


Map of Fairborn, OH

entirely satisfied




Tech was outstanding He showed up on time and explained the problem to both me and my wife.


Response from A to Z Appliance Service:

Thank you very much for this review


Map of Hamilton, OH

Unprofessional service




The first time that they were suppose to come they said they were 10 minutes away and never showed up. Than today when they said they’d be here at 10 this morning they never showed up. Until about 1:40 they called our phone to let us know they were only 10 minutes away. When they were done they just left without even a word on telling us if the washer had been fixed or if they’d have to come back with more parts. This was the most unprofessional service.


Response from A to Z Appliance Service:

Thank you for this review and I apologize that you did not get a 5 star service experience. It looks like on our first visit that we had the wrong address in our system. Our tech should have notified our office that he was running behind on the second visit so they could reach out to you. We have talked to him about the importance of proper communication with customers, especially when running behind. I do apologize for that. Normally our techs are very good about communicating with the customer as we review that a lot with them. Customers need to know what is going on with their service event. Our current techs are very good about this and even make notes if they could not update the customer about the job. Thank you for the review and we will use this to help us improve our team to deliver a better experience for our customers.


Map of Dayton, OH

Washing machine evaluation




They came and quickly diagnosed the problem. They were polite and respectful of my property.


Map of Miamisburg, OH

Whirlpool mom




Good job


Response from A to Z Appliance Service:

Thank you for the review. We appreciate it.


Map of West Chester Township, OH

Karen M




We received great service and my appliance is finally working.


Response from A to Z Appliance Service:

Thank you very much for taking the time to leave this review. We appreciate it.


Good Service





Response from A to Z Appliance Service:

Thank you for the review


Great service!




Very courteous and got the washer fixed quickly! Excellent repairman and service!


Response from A to Z Appliance Service:

Thank you for this review


Excellent




Joel did an excellent job of listening to the customer and providing a much needed fix to my washing machine!


Response from A to Z Appliance Service:

Thank you for this review of Joel. He does a good job and we appreciate customers taking the time to leave a review.


Great service, no charge due to warranty




John was prompt, courteous, very nice.


Response from A to Z Appliance Service:

Thank you for the review. We appreciate it.


Great service; very responsive!





Response from A to Z Appliance Service:

Thank you for the review.


Great Service





Response from A to Z Appliance Service:

Thank you for the review. We appreciate it.


Great Warranty Service





Response from A to Z Appliance Service:

Thank you


Great follow up to service




Positive


Response from A to Z Appliance Service:

Thank you for this review


Thanks





Response from A to Z Appliance Service:

Thank you for taking the time to leave this review.


Really nice guy - been in our home twice now and did outstanding both times!





Response from A to Z Appliance Service:

Thank you very much for taking the time to leave this review.


Joyce




Great, knowledgeable service.


Response from A to Z Appliance Service:

Thank you for this review. We appreciate it.


Only without for just a week




Thanks for your quick repair of our Not-Even-A-Year-Old dishwasher! Price was right since it was under warranty! John was an excellent representative of your business!


Response from A to Z Appliance Service:

Thank you very much for this review. We appreciate you taking the time to do this.


John




Excellent Service


Response from A to Z Appliance Service:

Thank you for the review


Excellent service next day fixed !!!




Quick and very knowledgeable.


Response from A to Z Appliance Service:

Thank you for this review


Great Experience




John is one of the best technicians that we have used over the years. He is the reason we call A-Z whenever we have an appliance issue.


Response from A to Z Appliance Service:

We are glad John is one of our technicians as well. Thank you for the review.


Super Knowledgeable and Professional





Response from A to Z Appliance Service:

Thank you for the review


Tom




Tech called ahead ...Arrived as scheduled...completed work in professional manner. Washer working again.


Response from A to Z Appliance Service:

Thank you for the review. We appreciate it


Pat




Repairman was friendly, efficient and on time. There was no cost due to warranty.


Response from A to Z Appliance Service:

Thank you for taking the time to leave this review. We appreciate it.


Great Service.




Joel was very polite & knowledgeable. He explained the issue with our brand new Whirlpool Refrigerator lights not working. He replaced a circuit board in just a few minutes and answered all our questions. Would definitely recommend him for appliance repair.


Response from A to Z Appliance Service:

Thank you very much for this review. We appreciate you taking the time to leave this review for us.


Great service and knowledge of product.





Response from A to Z Appliance Service:

Thank you very much for the review. We appreciate it.


Great service!




Very Punctual! Solved problem quickly. Thanks for the great service! Thanks Anthony!


Response from A to Z Appliance Service:

Thank you for the review


reliable





Response from A to Z Appliance Service:

Thank you


Great Service




The service was great and service tech was very helpful and answered all my questions.


Response from A to Z Appliance Service:

Thank you for this review


Dependable hibest service




So happy to find an apliance repair company that is dependable, honest and reliable!


Response from A to Z Appliance Service:

Thank you for this review.


Service




Service technician Jeremy was very professional. Knowledgeable and proficient. Customer service skills was exceptional as well.


Response from A to Z Appliance Service:

Thank you very much for this review. We appreciate it.


Awesome service




Outstanding response, professional service, & technically astute.


Response from A to Z Appliance Service:

Thank you for the review. We appreciate it.


Vern, great service




Washer was under warranty and repairman was very knowledgeable and curtious


Response from A to Z Appliance Service:

Thank you very much for the review


Honest service




Technician was honest about what needed repaired and made sure we didn’t spend an unnecessary amount. Very appreciated!


Response from A to Z Appliance Service:

Thank you very much for this review. We appreciate you taking the time to review our service work and technician.


Carole





Response from A to Z Appliance Service:

thank you


Great service




Excellent service


Response from A to Z Appliance Service:

Thank you for this review


Enjoyed the visit. He was very professional, but fun also.




Had wonderful service


Response from A to Z Appliance Service:

Thank you very much for this review


DIANA




Very professional and friendly service.


Response from A to Z Appliance Service:

Thank you


timely, efficient, knowledgeable





Response from A to Z Appliance Service:

Thank you for this review


Excellent!





Response from A to Z Appliance Service:

Thank you for taking the time to leave this review


good




Gary found a code and hopefully it has fixed the problem. Very nice man.


Response from A to Z Appliance Service:

Thank you for this review


Darlene




Your tech was very professional and neat in appearance. I didn’t have to worry about having him in my home. He fixed my washer in no time. Thanks A to Z


Response from A to Z Appliance Service:

Thank you very much for this review. We really appreciate you taking the time to leave this review.


Friendly, timely, and efficient




The technician was right on time for my window and called in advance so that I knew he was on his way. He was friendly, knowledgable and even though my machine was beyond repair, he offered a good expert opinion.


Response from A to Z Appliance Service:

Thank you very much for this review. Glad our tech was able to help even though the unit was not repairable.


Ms.




Great service


Response from A to Z Appliance Service:

Thank you for this review


Great service from John




Jon was great.


Response from A to Z Appliance Service:

Thank you


Jessica




What a great company. I have delt with so much with the purchase of my new home and to finally have someone who actually is respectful, courteous, and professional is something that is now rare. I greatly appreciate Jake and how he was able to make adjustments with my schedule to get my dryer fixed. Thank you Jake for your help your a true asset to the company.


Response from A to Z Appliance Service:

Thank you very much for this review. This helps our techs knowing that customers still appreciate this type of service.


Famtastic service




I would recommend them. They are always on time. Do a fantastic job and clean up after themselves. The only regret that I have is that we have a refrigerator that requires so much work. We are hoping that this last fix will cure the problem. Thank goodness I took out an extended warranty. Thanks, Daniel. You were great. Elsie


Response from A to Z Appliance Service:

Thank you very much for taking the time to leave this review. We appreciate it and the techs appreciate it.


Very good




Prompt , professional


Response from A to Z Appliance Service:

Thank you


great service




repair man was super nice and very efficient


Response from A to Z Appliance Service:

Thank you very much for this review. We appreciate these.


after service review




The tech did everything he had to do to check the problem. It is looks to be a assembly or design problem that Whirlpool has to address. It is not a broken part, could be a faulty part but more than likely and design or manufacturing issue.


Response from A to Z Appliance Service:

thank you very much for this review.


great





Response from A to Z Appliance Service:

Thank you


Horrible-




Very unprofessional experience. “Tech” came out, pushed start, dishwasher worked. It hadn’t worked previously. He said, well, looks like you are good to go. He said they do not replace control boards, even when my wife asked him if he could check further. The “tech” then started into the religious harassment of my wife, who was home alone. She felt very uncomfortable. I called Wayne (Mgr) to complain. He said they couldn’t help us out in any way, and sometimes they charge people $100 to plug in a cord. Very unprofessional experience! Charge $96+tax


Response from A to Z Appliance Service:

Thank you for the review. We do apologize for your wife feeling uncomfortable. Our technicians see a lot of customers and have a lot of different conversations due to the fact of the variety of people and situations we encounter in this line of work. Some customers want a lot of conversation and some don't want any. We have talked to the tech and notified him that this conversation was not one that your wife appreciated. As far as the service call charge goes, when a customer schedules an appointment with us and our tech confirms the charge before they diagnose, we will charge for our service no matter how easy or difficult the job is. Our service call charge comes with a minimum 90 day warranty and sometimes when our tech gets there, the unit does start working. As far as the part goes, it is not that we DON'T replace as much as on your unit, our parts distributor told our tech that the part our tech thinks you might need, based on the problem description, is NLA (no longer available) and so we CAN'T replace that part. Thank you again for taking the time to send this review as we will use it in training with the techs to continue to try and make them better.


On Time, PROFESSIONAL




Daniel was a true professional. he understood our concerns and addressed all of them. He was knowledgable on Jenn Air products and asked us if we had additional questions or concerns about the appliance. My husband and I were well pleased with the service her provided. the refrigerator door works now!


Response from A to Z Appliance Service:

Thank you very much for this review. We appreciate the time you took to leave it.


Bonnie




Excellent prompt service


Response from A to Z Appliance Service:

Thank you very much for the review


Great service





Response from A to Z Appliance Service:

Thank you for the review


Jacob gave great service and was friendly and efficient.





Response from A to Z Appliance Service:

thank you for the review


Great Service





Response from A to Z Appliance Service:

Thank you


Great Service





Response from A to Z Appliance Service:

Thank you


Great service!




The technician was prompt, courteous & very professional! Jeremy explained what was needed to get my washer up & running! Top-notch service!


Response from A to Z Appliance Service:

Thank you for this review.


Good service




Always courteous service.


Response from A to Z Appliance Service:

Thank you


Great service




Tech arrived 15 min. earlier than scheduled, finished repairs and left by the scheduled arrival time.


Response from A to Z Appliance Service:

Thank you very much for the review.


Repair





Response from A to Z Appliance Service:

Thank you for the review


good




He was on time both times


Response from A to Z Appliance Service:

Thank you for this review


Great service, trustworthy technician!




The service was great and the technician was honest about the repairs needed. We felt comfortable about the overall experience.


Response from A to Z Appliance Service:

Thank you very much


Great service awful customer service from whirlpool the manufacturer





Response from A to Z Appliance Service:

Thank you


Daniel




Excellent service, thanks!


Response from A to Z Appliance Service:

Thank you


Fast and acquate repair




Although my problem turned out to be minor, the repair was fast and done with care for my appliance.


Response from A to Z Appliance Service:

Thank you for taking the time to leave this reveiw.


Great service




Anthony showed up when he said he would. Thanks


Response from A to Z Appliance Service:

Thank you for the review.


Service call




Jake was on time, knowledgeable, and polite.


Response from A to Z Appliance Service:

Thank you for this review


Great service




Next day warranty service, came with suspected culprit (pump for dishwasher) and was out the door in 20 minutes. Very nice young man. Will use these guys again.


Response from A to Z Appliance Service:

Thank you very much for the review


Darryl





Response from A to Z Appliance Service:

Thank you


everything repaired as i was told would be fixed





Response from A to Z Appliance Service:

Thank you for the review. We appreciate it.


Everything was great zero issues




Everything was great on time very nice very knowledgeable no issues at all very nice young man


Response from A to Z Appliance Service:

Thank you for the review


Bob




Service man was on time, friendly and did a great job.


Response from A to Z Appliance Service:

Thank you for the review. We appreciate it.


Repeat Service Call




Representative had excellent customer service skills


Response from A to Z Appliance Service:

Thank you for the review


Karyn





Response from A to Z Appliance Service:

Thank you


Great Service!




I was very pleased with the service I received from A to Z . When I called for service, I was expecting to be scheduled a few days out. Jake was able to come to my home the very next day! While it was a little bit disappointing to have to order a part and wait for it to come in, the overall experience was great. Jake told me he would be back on such and such day, and he was true to his word. Jake was friendly, knowledgeable, quick about his work, and cleaned up after himself. My washer is back in service and working great.


Response from A to Z Appliance Service:

Thank you very much for the review.


Excellent technician! Good service company!




Our refrigerator hadn't been working right because of faulty installation at the time of purchase. Arthur the A to Z tech diagnosed problem and we believe fixed it.


Response from A to Z Appliance Service:

Thank you for taking the time to leave this review


Great service. John was very personable and answered all my questions. Great job, John.




A to Z Appliance Service Sent their technician within several hours of my call...great!! John quickly Found out what needed to be done to fix my frig. and fixed it. Great experience with your co.


Response from A to Z Appliance Service:

Thank you


Great service




The serviceman came and knew what to do. In minutes he had may machine working. He gave me advice on what not to do when washing large clothing. In and out in no time nice person.


Response from A to Z Appliance Service:

Thank you for much for this review.


AWESOME Service




He explained everything very well! Very professional and polite!


Response from A to Z Appliance Service:

Thank you. We appreciate the time you took to leave this review


On-Time, Courteous





Response from A to Z Appliance Service:

Thank you for the review


PEGGY




Questions answered. Suggestion made.


Response from A to Z Appliance Service:

Thank you for the review.


Good service




Joel does a fine job repairing what has been a troublesome Whirlpool product.


Response from A to Z Appliance Service:

Thank you for the review. We appreciate it


Repair LG washer leak





Response from A to Z Appliance Service:

thank you for the review


Quick fix




Friendly and professional technician! Repair handled quickly and efficiently. Thank you A to Z!!!


Response from A to Z Appliance Service:

thank you for the review


Michele




Very prompt fast service.


Response from A to Z Appliance Service:

Thank you very much


Microwave oven





Response from A to Z Appliance Service:

Thank you


Martha




Very satisfied with service


Response from A to Z Appliance Service:

Thank you for the review


Great service!




Called and got an appointment for the next day! Was given a time frame AND an app to track my tech to get a better idea of when they'd be here. Quick, efficient and friendly!


Response from A to Z Appliance Service:

Thank you for the review. We appreciate.


Excellent Service Call




Timely, polite and knowledgeable. Got us up and running for awhile. Explained long term options for repair.


Response from A to Z Appliance Service:

Thank you very much for the review. We appreciate you taking the time to leave one.


Joel Lacey was fabulous! He went above and beyond in his




knowledge and helpfulness! He would be our pick for the best service at your A to Z company!


Response from A to Z Appliance Service:

Thank you very much for the review. We really appreciate hearing how our techs are doing for our customers.


Great service




Service tech was very knowledgeable and friendly. Great office staff as well.


Response from A to Z Appliance Service:

Thank you for the review.


Friendly service man




Very helpful with his suggestions.


Response from A to Z Appliance Service:

Thank you for the review. We appreciate you taking the time to leave it.


Great Technian and Overall Responce




Very knowledgeable tech. Gave good advice on routine maintenance to prevent further leak.


Response from A to Z Appliance Service:

Thank you very much for the review. We appreciate it.


Jean




Prompt, Professional, Pleasant, Very knowledgeable.


Response from A to Z Appliance Service:

Thank you very much for the review


Great Technician




Victor has a great customer service personality. He was prompt, courteous, friendly and knowledgeable. He took care not to make a mess or leave a mess. He represents the company well with his high standards.


Response from A to Z Appliance Service:

Thank you for the review.


No solution to problem!




Before current failure unit preformed satisfactorily. Rep says performance is normal for this model. Spewing of small cubes and ice chips was never normal operation, Holding glass higher is no help! We can't use the ice maker because of the need to clean up after every use! With new unit cubes seem to be smaller and slip out of the chute past any glass.


Response from A to Z Appliance Service:

Sorry our tech was not able to make any adjustments to the unit to make it work better for you. We do appreciate the review as it helps us to move forward as a company and we will bring this up with our manufacturer rep so they know customers are having these complaints about this model in case it is a common complaint. Thank you


Great service. Technician was professional and friendly.




Technician was on time and found problem in a timely manner. No hassle with warranty call.


Response from A to Z Appliance Service:

Thank you for the review


great service





Response from A to Z Appliance Service:

Thank you


Thorough evaluation and excellent service.




Prompt response to call for washing machine service by an experienced, knowledgeable technician. Didn't make a mess either.


Response from A to Z Appliance Service:

Thank you very much for the review. We appreciate it


Great service, quick, fixed within the warrantee period.





Response from A to Z Appliance Service:

Thank you very much for the review.


DJ




David was very helpful, professional and polite.


Response from A to Z Appliance Service:

Thank you for the review.


excellent quick service!




Working through Lowe's A to Z was very quick with an appointment time. The serviceman (Neil) arrived on time, very clean cut, white shirt, looked proffessional! He made the repairs in poor working conditions and used ingenuity and inititive to make the repairs, was very impressed


Response from A to Z Appliance Service:

Thank you very much for the review. Neil and us appreciate it.


Mel




Very professional service.


Response from A to Z Appliance Service:

Thank you very much for the review


Homeowner




Had to take the day off work to be there for the service person’


Response from A to Z Appliance Service:

Thank you for the review. Sorry you had to take the whole day off work. We have recently put items in place so that customers can have a better idea as to when our tech might arrive. Also, our techs do call ahead and some customers have requested a 30 minute call ahead that we try to accommodate to help customers out.


Goldyn





Response from A to Z Appliance Service:

thank you


Great Service





Response from A to Z Appliance Service:

Thank you very much for the review


Jake Schulze




I'm glad I got this because I wanted to say that Jake did a great job repairing my fridge. He was nice, on time, quick and very professional. For my particular situation, nobody could figure out what was wrong with my ice maker), he got it fixed and replaced. I'm very happy that I had him as my service technician.


Response from A to Z Appliance Service:

Thank you and we appreciate you taking the time to leave this review.


Was very pleased with the service





Response from A to Z Appliance Service:

Thank you for the review


Great Service




Service call was handled professionally. Service man was professional, friendly and resolved our problem quickly.


Response from A to Z Appliance Service:

Thank you very much for taking the time to leave a review. We appreciate it.


Kimberly




I couldn’t be more pleased with my experience today. He was so thoughtful and professional at all times! He was throughout the time spent in my home! Taking time to explain in depth each step taken to both myself and my Mother. I was concerned that I would not be able to remember details to explain what had been done to my landlord . Joel was kind enough to speak to him by phone. What an asset to your company he is!


Response from A to Z Appliance Service:

Thank you very much for taking the time to leave this review. We really appreciate it.


Excellent service every time




A to Z has serviced a total of three different appliances for our family and have done an excellent job each time. We’ve never had to call them back.


Response from A to Z Appliance Service:

Thank you very much for this review. We appreciate it.


Great service!




Worked with Whirlpool/Kitchenaid, who contracted A to Z. Was a bit of process of elimination to diagnose and solve the issue with our dishwasher. Whirlpool covered the fix after the initial trip/diagnosis. Took 3 trips to ultimately fix, but that was due to the nature of the issue. A to Z great!


Response from A to Z Appliance Service:

Thanks for the review


Still no resolution




2 service calls later I still have no resolution on why the heat dry option is not drying.


Response from A to Z Appliance Service:

Thank you for the review. Our techs also prefer to find something that they can change to make the unit work as the customer wants it to, but it looks like all of the components on this unit are testing fine per manufacturer specs.


Professional and Prompt




I was very impressed with Joel's professionalism. He was prompt and polite and took care of our problem.


Response from A to Z Appliance Service:

Thank you for your review of your recent service experience with us.


Rebecca




Great service. He was polite and competent even though my husband was trying to Tell him what to do.


Response from A to Z Appliance Service:

Thank you for your review.


Appliance Service Call - Great experience




Very Professional tech. On time, kept us informed of arrival, did a great job of analyzing a difficult problem.


Response from A to Z Appliance Service:

Thank you for this review


terrific




Joel is an asset to your company, that is for sure. I could not have had a more nice, courteous and knowledgeable person to trouble shoot this washer of mine. If this gentlemen is due for a raise, I would suggest it highly!


Response from A to Z Appliance Service:

Thank you for this review. We really appreciate it.


Great Warranty Service.





Response from A to Z Appliance Service:

Thank you for the review


Great service





Response from A to Z Appliance Service:

Thank you


Great service




We suspected our fridge issue was covered under the manufacturer warranty so the manufacturer set up our appointment with A to Z. Gary came out to perform diagnostics, called the manufacturer, and discovered it was under warranty. He set up an appointment with Victor to repair the cooling unit in the freezer. Victor fixed the issue in a timely manner. Both Gary and Victor were pleasant, professional, and courteous. We would highly recommend A to Z to our friends and family.


Response from A to Z Appliance Service:

Thank you very much for the review.


Great Experience




Technician was on time, professional, and performed the maintenance in an efficient manner. I would recommend this Tech!


Response from A to Z Appliance Service:

Thank you for the review


Great Service




David is a Great Service technician.


Response from A to Z Appliance Service:

Thank you for the review.


Jerry




Arthur did an excellent job finding our leak, ordering the correct parts and making the repair. Great job!


Response from A to Z Appliance Service:

Thank you for the review


Efficient and thorough




Professional technician that explained what he was going to do before checking out my washing machine. He ran a complete checkout of tests that were normal, thank God! I will use A to Z again and recommend them


Response from A to Z Appliance Service:

Thank you for the review. We really appreciate it.


Ref





Response from A to Z Appliance Service:

Thank you for the 5 star rating


Jim




Charles was able to repair my frige problem right away it was leaking water it didn’t take him long to find the problem


Response from A to Z Appliance Service:

Thank you for taking the time to leave a review.


Service call




Great service. Located the problem and fixed it quickly.


Response from A to Z Appliance Service:

Thank you for the review


Jacki




Arthur is a wonderful technician. He is knowledgeable and flexible. He is professional and wants to complete his repairs to meet his customer's satisfaction. I would ask for Arthur if I have another repair problem.


Response from A to Z Appliance Service:

Thank you for the review. We appreciate you taking the time to leave it.


Great service!




Excellent! Fast, courteous and efficient!


Response from A to Z Appliance Service:

Thank you for your review.


Great service!





Response from A to Z Appliance Service:

Thank you


Partial Satisfaction




A couple of months ago , my oven light went out. I bought a new bulb and attempted to install it, but when I did so the new bulb blew out the computer and it's ancillary equipment. This action resulted in a non operating oven however, the four burners remained functional. Your technician came expeditiously and and advised that new parts would be required, further he returned as planned and fitted the parts to render my oven performing as it should. With one exception, the oven light remains inactive. The gentleman explained to my wife that considerable problems would be required to solve the problem. Question, does GE know about this problem? if affirmative what are they doing to solve it? if negative should I advise them of the problem? Would greatly appreciate your rejoinder. Thank you and please thank your technician for his rapid response.


Response from A to Z Appliance Service:

Thank you for your review. We do not really receive any communications from GE, so we are not aware if they know about the issue. I am glad we were able to get your oven back up and running for you.


Fixed our problem!




Our service technician was courteous, prompt, and did a great job. He fixed our issue and hande our service technician was courteous, prompt, and did a great job. He fixed our issue and had pur dryer up and running before no time. Price was reasonable and service was excellent. Even cleaned out our dryer for us!


Response from A to Z Appliance Service:

Thank you for taking the time to give this review. We appreciate it.


Karen





Response from A to Z Appliance Service:

Thank you


Jake is great




Jake is a total professional, who is respectful, knowledgeable, very personable and an excellent communicator. A real asset to your company!


Response from A to Z Appliance Service:

Thank you very much for the review. We always like hearing that our techs are doing a good job while in the customers home.


Great service




Neil was punctual, Professional and kind. He makes a great representative for the company. We are thrilled to have a working oven.


Response from A to Z Appliance Service:

Thank you for your review of Neil. We really appreciate it.


Arthur was an excellent technician.




The store did not load a part that I had requested, so they will need to return to complete the work.


Response from A to Z Appliance Service:

Thank you for the review. We appreciate it.


Terrence




The customer rep was excellent. Getting working parts was a challenge for him. Took him four trips!


Response from A to Z Appliance Service:

Thanks for the review and sorry it took so many trips to get a working part.


Great Service




Well done!


Response from A to Z Appliance Service:

thank you for the review


Terrific service - communication was great




We had a great technician and appreciated the quick and honest resolution to our issue.


Response from A to Z Appliance Service:

thank you for the review. We really appreciate it.


Knew his job!




Friendly, polite, knew what was problem & how to get it fixed.


Response from A to Z Appliance Service:

Thank you for the review


Dave





Response from A to Z Appliance Service:

Thank you


Very Satisfied




This is the second time I’ve used this company (2 different appliances) and I’ve been well pleased both times. The technician, Dave arrived on time and was completely professional. The work was completed in short order and my appliances are working as they should.


Response from A to Z Appliance Service:

Thank you


Great experience




So impressed that I called in the morning and they could fit me in that afternoon. Many places have a 1-2 week wait. Technicians professional and took the time to explain everything and answer all my questions.


Response from A to Z Appliance Service:

Thank you for the review. We really appreciate it


Prompt, courteous, excellent service!




Service technician was wonderful. He took the time to explain the repair and do it right. Nice guy who was interested in making a quality repair.


Response from A to Z Appliance Service:

Thank you for the review


Excellent service and quick response





Response from A to Z Appliance Service:

thanks


Tom




Arthur was great,see it this works!


Response from A to Z Appliance Service:

Thank you


Good Service Experience




Charles was timely in arrival and diagnosing my issue with a 5 yr old dishwasher. Unfortunately, we went with replacement so I can’t speak to an actual repair. Very nice guy and informative.


Response from A to Z Appliance Service:

Thank you for the review


won't be using you again




Well, first service call, repairman left my dryer with a loud noise in drum that was not there when I first called, which resulted in second service call, which that repairman says I need another new part and that the first repairmen didn't even grease wheel like he should have so he comes back with yet another new part BUT he then leaves with the insulation around drum hanging into my dryer so that wasn't properly put back with resulted in a THIRD service call, I haven't been home yet to check it out but it hard darn well better be done right this time! So did I need the second new part? Who knows!


Response from A to Z Appliance Service:

Sorry it took so many trips. Hopefully unit is working fine now. Please let us know if it is not so that we can get you taken care of.


Great Service!





Response from A to Z Appliance Service:

Thank you


Great Service




The technician was very professional and he addressed all of our concerns. Thank you


Response from A to Z Appliance Service:

Thank you for the review


Great Service





Response from A to Z Appliance Service:

Thank you


Great service





Response from A to Z Appliance Service:

Thank you for the review


Reliable and quality service




Came on schedule and got work done. Very professional.


Response from A to Z Appliance Service:

Thank you for the review


Great Service




Technician was knowledgeable and friendly. He serviced my appliance and informed me what the problem was and how it was fixed.


Response from A to Z Appliance Service:

Thank you for the review


Excellent




professional Listened Repaired Polite


Response from A to Z Appliance Service:

Thank you very much. We appreciate the review.


Very dissapointing




Messy,condescending and uncaring. Put very little energy or effort. Appeared to be in a Hutu...dismissive


George




Completely satisfied


G




Great service


Repair refrigerator




John was great,


Response from A to Z Appliance Service:

Thank you for taking the time to submit a review


entirely satisfied





Response from A to Z Appliance Service:

Thank you for the review


an experts job well done




what can i say...it was broke and he fixed it .. i think he can talk to appliances


Response from A to Z Appliance Service:

Thank you for the review. We feel that way about John as well


Antonio





Response from A to Z Appliance Service:

thank you


still not working




Repairman gave some suggestions to try for washer. It still does not work correctly. So far two visits by repairmen, and it is not fixed.


Response from A to Z Appliance Service:

Thank you for the review. Hopefully something shows up on this next visit that will tell us what part on the unit is not working properly. It is frustrating when the unit does not act up for the tech while in the home.


Excellent




The repairman was courteous friendly and obviously an expert in his field


Response from A to Z Appliance Service:

Thank you for the review. We really appreciate it


Great service. Very knowledgeable technician.





Response from A to Z Appliance Service:

Thank you for the review


Great Experience




I feel like John is my personal service guy. He's been to my house 3 different times, and he always does great work.


Response from A to Z Appliance Service:

Thank you very much for the review.


Prompt and Professional





Response from A to Z Appliance Service:

Thank you very much. We appreciate the review


very quick, good service




needed to inform contact person before leaving that service was done.


Response from A to Z Appliance Service:

Thank you for the review


Don't listen..ignores the customers question's




Repect to people's Children and customer.


Response from A to Z Appliance Service:

I would like to apologize that you had this experience with one of our techs. Neil normally gets good reviews, but we will use this as a reminder that we always need to be listening and answering the customers questions. Thank you


A surprising experience




Our technician was knowledgeable and resourceful in identifying an issue that had taken others months to address with no solution. Problem fixed !!


Response from A to Z Appliance Service:

Thank you for the review


knowledgable service person, friendly




I would use this service again.


Response from A to Z Appliance Service:

Thank you


Barbara




Great service, very nice serviceman.


Response from A to Z Appliance Service:

Thank you for the review


Gina




Great service — very professional


Response from A to Z Appliance Service:

Thank you for the review


Great service, reasonable price




Will definitely use this company again! Repaired washer in a Flash! Knowledgeable, professional, had needed parts, on time!


Response from A to Z Appliance Service:

Thank you very much for the review


Dana




Very helpful & informative


Response from A to Z Appliance Service:

Thank you for the review. We appreciate it.


Barb




A little confused om the time


Response from A to Z Appliance Service:

Thank you for the review. Sorry for any confusion regarding your appointment time frame


Nice repairman




Neil was very pleasant and knowledgeable.


Response from A to Z Appliance Service:

Thank you for the review


Scott




Very expensive repair for a stove less than two years of use. The tech was very good but it took two trips since the first repair part was defective.


Response from A to Z Appliance Service:

Thank you for the review. Sorry for the first part being defective requiring the second trip. We like to get every job complete on the first trip.


Refrigerator repair




Service Tech was knowledgeable, courteous and helpful in explaining what the problem was.


Response from A to Z Appliance Service:

Thank you very much for taking the time to leave a review.


Thanks, Charles, for your persistence




Charles tried to do a simple fix of my ice maker. When that didn't work, he arranged for replacement parts and installed them as soon as they came in. Since the machine was under manufacturer's warranty, I wasn't charged anything. Great service!


Response from A to Z Appliance Service:

Thank you for the review


Conscientious Tech





Response from A to Z Appliance Service:

Thank you for the review


Great service!




Great service and made sure we were happy. Great help with our icemaker thanks so much!!


Response from A to Z Appliance Service:

Thank you for the review. We appreciate it


Great service




Everything was done great and in a timely manner


Response from A to Z Appliance Service:

Thank you for the review


Great Service





Response from A to Z Appliance Service:

Thank you


Unsatisfied




Service on my dryer started on March 20, 2018 A-to -Z didn't complete the service repair until April 10,2018 Very disappointed with the service!


Response from A to Z Appliance Service:

Thank you for the review. The parts coming in wrong or damaged frustrated us as well. Thankfully most of the time parts come in correct and undamaged, which allows us to complete the job quickly.


Quick and efficient service




The service man came early, assessed the problem quickly and was able to fix the problem without new parts, saving me that cost.


washer repair




fixed the issue and gave me some great insight on future troubleshooting


Good service





Response from A to Z Appliance Service:

Thank you


Great & Fast Service!




Joel did a wonderful job in fixing our washer.


Response from A to Z Appliance Service:

Thank you for taking the time to leave a review.


Good Customer service




Repair man was very helpful. Gave many other strategies and trouble shooting tips for future issues. I will benefit from his knowledge.


Response from A to Z Appliance Service:

Great and thank you for the review.


fixed our Whirl Pool clothes washer.




Joel came when we expected - very nice person and fixed the issue very quickly. We are more than satisfied with the service we received - we are very happy.


Response from A to Z Appliance Service:

Thank you very much


Knew what was wrong right away.




Very good


Response from A to Z Appliance Service:

Thank you


Great Service!




Arthur was very knowledgeable about our appliance and very helpful with our questions. He worked quickly and was very conscientious about time. Was always within the time he was scheduled to be at our home.


Response from A to Z Appliance Service:

Thank you for the review. We really appreciate it.


Ms




Very professional and efficient.


Response from A to Z Appliance Service:

Thank you for the review


Quick to fix




Came as promised


Response from A to Z Appliance Service:

Thank you for the review


Dick





Response from A to Z Appliance Service:

Thank you for the review


Great service




John is very helpful, always explains his work so you can understand what he is doing


Response from A to Z Appliance Service:

Thank you very much for the review. We appreciate it.


Covered part




A to Z was able to cover an expensive part to fix my washer. I was very grateful for this. It saved me hundreds of dollars.


Response from A to Z Appliance Service:

Thank you very much for the review. We appreciate it and glad we were able to save you money.


Donna




Great service


Response from A to Z Appliance Service:

Thank you very much for the review


great service




can not rate pricing due to Whirlpool covered cost since this was a repeat issue with the drain being iced over


Response from A to Z Appliance Service:

Thank you for the review. We appreciate it


Pete




I was very pleased with the level of service and the technician himself.


Response from A to Z Appliance Service:

Thank you very much for letting us know.


Great service





Response from A to Z Appliance Service:

Thank you


Tom




Well qualified technician


Response from A to Z Appliance Service:

Thank you for the review


Charles





Response from A to Z Appliance Service:

Thank you for the 5 star review


Dishwasher repair and advice.




Arthur was a great help. He persuaded us to purchase a new dishwasher. He was upfront and honest. Your don't have that quality in many people these days. He told me what was wrong, gave options and remedied the problem.


Response from A to Z Appliance Service:

Thank you very much for the review


One Year old Stove ...repair ..




Thank you


Response from A to Z Appliance Service:

Thank you for the review and using A to Z Appliance Service


Great service





Response from A to Z Appliance Service:

Thank you for the review.


Great service





Response from A to Z Appliance Service:

Thank you very much. We appreciate the opportunity to earn your business


Reliable




Not happy with the hotpoint stove top product.


Response from A to Z Appliance Service:

Thank you for the review. Sorry you are not happy with the stove top itself.


Outstanding service!,,,





Response from A to Z Appliance Service:

Thank you very much for the review


David Was a Very Good Tech .




I would like him to service all my Appliance's, A very nice man. Also knows his job and what he is doing.


Response from A to Z Appliance Service:

Thank you very much for the review


Tom





Response from A to Z Appliance Service:

Thank you


Great service





Response from A to Z Appliance Service:

Thank you for the review


ERICA




David was great! He was very courteous, efficient and very pleasant to talk with.


Response from A to Z Appliance Service:

Thanks for the review.


Skip




Very professional and prompt


Response from A to Z Appliance Service:

Thank you for the review. We appreciate it


Great, fast work





Response from A to Z Appliance Service:

Thank you


Very Satisfied Customer!




Great reliable service and great knowledgeable technician!


Response from A to Z Appliance Service:

Thank you very much


Truly Great Service!




Awesome technician, awesome service and awesome experience! Clean, courteous and professional!


Response from A to Z Appliance Service:

Thank you for the review. We appreciate it


Microi




Gary was wonderful!


Response from A to Z Appliance Service:

Thank you for the review.


Dishwasher Issue Remains -- Problem Not Fixed




Although Anthony was a good communicator and appeared committed to help, the issue with my dishwasher has not been resolved. I am concerned that replacing the drain pump may have not been he issue and may have been done unnecessarily. It would appear that the dishwasher may not have been tested (i.e., a short wash run, perhaps) after the new pump had been installed to verify that the problem was fixed.


Response from A to Z Appliance Service:

Thank you for reaching out. Anthony is typically very diligent in making sure the unit is running properly when he completes a job. We do apologize that you are still having an issue and one of our reps will be contacting you shortly so that we can schedule a return visit to get you taken care of.


Teresa





Response from A to Z Appliance Service:

Thank you


Helen





Response from A to Z Appliance Service:

Thank you


Clifford




Great service. I was very impressed with the tech’s professionalism and knowledge.


Best Service Company Ever!




Everything from scheduling, notification of arrival, presentation of the tech, attention to detail, knowledge of repair needed...I mean EVERYTHING was exceptional! Highly recommend this company. Will use again.


Lynne




Friendly and professional


Response from A to Z Appliance Service:

Thanks you. We appreciate the review


Brenda





Response from A to Z Appliance Service:

Thank you for the 5 star rating


Great Service




Victor is the type of employee any company these days is dying to have. He was courteous, knowledgeable and helpful. I am going to insist that he return.


Response from A to Z Appliance Service:

Thank you for the review.


Great Service




On time, Professional


Response from A to Z Appliance Service:

Thank you very much for the review


Happy with service




The repairman was very nice and he found the problem quickly. He then fixed what was wrong. He was a nice and friendly person.


Response from A to Z Appliance Service:

Thanks for the review


Great Service





Response from A to Z Appliance Service:

Thank you for the review


Brenda




Very satisfied


Response from A to Z Appliance Service:

Thank you for the review


great quick service





Response from A to Z Appliance Service:

Thank you for the review


Laurie




Friendly and efficient .


Response from A to Z Appliance Service:

Thank you very much for this review


Awesome!!!




David was great!!! Took care of issues we called for and another one we didn't schedule!!!


Response from A to Z Appliance Service:

Thank you very much for the review. Glad he was able to take care of that additional issue for you while he was there.


Donna





Response from A to Z Appliance Service:

thank you


Excellent Service, very polite technician, know wha he had to do with no hesitation and fumbling around!




Ahead of time call means a lot to a senior citizen. Having a part on truck, very important, did not have to wait on Whirpool parts that can take way to much time!


Response from A to Z Appliance Service:

Thank you very much for taking the time to give us a review.


Excellent Service




Fast, friendly, knowledgeable. Very helpful and courteous. Would definitely use again and recommend to others. Was easy to schedule and flexible.


Response from A to Z Appliance Service:

Thank you very much for the review. We really appreciate you using our service.


Great Service




The repair was done quickly!


Response from A to Z Appliance Service:

Thank you for taking the time to give a review


Betty




Joel is a professional and efficient employee. I would recommend him again.


Response from A to Z Appliance Service:

Thank you for the comments. Joel does a very good job for us.


Dave




Great service and advice


Response from A to Z Appliance Service:

Thank you for reviewing us.


Awesome technical work & customer service




My washing machine got damaged after a basement flood. I purchased the extended warranty through Home Depot (which I never buy!) who sent A - Z out. The repair man did a detailed inspection, ordered the parts, and fixed it the next week. Thank you for your service in my time of need. Dealing with A-Z was easy as 1,2,3!🤷🏻‍♀️😂


Response from A to Z Appliance Service:

Thank you very much for the review.


Honest answers




The young man was very nice, respectful, and polite and answered my questions honestly.


Response from A to Z Appliance Service:

Thank you very much for the comments.


Joel fixed the ice maker with one trip




Joel, was fantastic


Response from A to Z Appliance Service:

Thank you for taking the time to give us a review. We really appreciate it.


Great Service




Joel is very professional. Working to resolve an issue under warranty.


Response from A to Z Appliance Service:

Thank you very much for the review


Fast & Professional Service




Quick and easy scheduling. Great communication. Professional service. Very much appreciated. Highly recommended.


Response from A to Z Appliance Service:

Thank you very much for the review


Office manager




We paid $500+ to fix our icemaker, and it still doesn't make ice. Tried to contact repairman Friday, but heard nothing back.


Jeff




Great service, very professional and friendly. Would definitely call if we need service in the future


Response from A to Z Appliance Service:

Thank you


Wonderful Service and a Great Price




Daniel L. did a great job, is very knowledgeable. He left no mess to be cleaned up. Would recommend him to help my friends, if they need a repair man


Response from A to Z Appliance Service:

Thank you very much for the review. We really appreciate it.


Kathy great service





Response from A to Z Appliance Service:

Thank you


Warranty Service





Response from A to Z Appliance Service:

Thanks for the review


Brenda





Response from A to Z Appliance Service:

Thank you for the review


Good service




A to Z tech was great. However I have to call again because the new ice maker is also not working.


Response from A to Z Appliance Service:

Glad you liked our tech and sorry the unit is not working. We will stick with it until the icemaker is working properly. Thank you.


Happy Customer




David quickly figured out what was wrong with my freezer drawers and fixed them. Very satisfied.


Response from A to Z Appliance Service:

Thank you for the review. We appreciate it.


Excellent service




Timely service, good description of problem and recommendation to avoid same problem in future.


Response from A to Z Appliance Service:

Thank you for taking the time to leave this review.


issue with Whirlpool dishwasher




Item was under an extended warranty which is always good price wise -- free! Service tech was within timeframe and completed the repair quickly.


Response from A to Z Appliance Service:

Thank you for the review


Gail




Great service


Response from A to Z Appliance Service:

Thank you very much for the review


Very professional and knowledgable





Response from A to Z Appliance Service:

Thank you for the review


Pleasant and great experience.




The repair man came prepared. He worked carefully and finished up in good time and answered all questions polite and thoroughly. Even offering suggestion on the care of my dishwasher.


Response from A to Z Appliance Service:

Thank you for taking the time to leave a review. We really appreciate it.


5 star service




Joel l and Melissa are awesome. 5star professionalism and customer service. Highly recommended.


Response from A to Z Appliance Service:

Thank you for the review. I will pass on your comments to both of them.


Lights On!!




Great service, professional technician, efficient, came prepared with replacement board to address the problem.


Response from A to Z Appliance Service:

Thank you for the review. We appreciate it