Per testing found that the blower wheel had separated from the nut that holds it on the motor shaft and was off Balance while running causing a whining noise and inefficient drying due to poor airflow. Ordering motor and blower wheel. Wp wrn; ordrng 1 WP697772 (BLOWER WHEEL) and 1 W11549461 (Motor)

"Freezer door was not closing and sealing properly. Reset the lower basket on the rails properly and reinstalled,the door properly. Checked for proper opening and closing and door seal, all operations check ok. Wp wrn"

"Per further testing, again, found that the motor would stop during the cycle and when left alone would start again in about 30 minutes. Motor overload shutting down. Replaced the bad motor and checked for proper operation, operation checks ok. Wp wrn"

"Per testing found a screw in the felt drum seal. Removed the screw and reassembled the unit. Checked operation, operation checks ok. Wp wrn"

Ran the unit to test the air flow from the unit and out of the house. Found a handful of lint built up in the last ft of the vent tube near the exhaust. Recommended a dryer vent cleaning. The customer has a vent cleaning kit and will clean the venting again. Customer stated that the issue is generally only happening on large loads of towels. Recommend cleaning lint screen halfway thru the load. If unit does stop mid cycle the customer will let the unit sit and see if it starts back up on its own. The customer is going to try suggestions and continue to observe operation. Wp wrn