Do you own a Samsung top-loading washing machine? If so, read on for more information about a recent recall and how it may affect you.
Samsung recalled 34 top-loading washing machine models on November 4, 2016, in cooperation with the U.S. Consumer Product Safety Commission (CPSC). They did so because of a potential impact injury hazard created by the top of the washing machine detaching from the chassis mid-washing cycle. More than 700 incident reports have been filed, with 9 resulting in various impact- and fall-related injuries.
2.8 million units across 34 models of top-loading washing machines are involved in the recall. They were manufactured between 2011 and 2016, and sold at home appliance stores around the country. The list of affected models can be found on Samsung’s recall notice page.
LG and Kenmore Elite brand top-loading washing machines were recalled in 2012 because of injury hazards related to the drum coming loose in the middle of unbalanced loads. In September of 2016, GE issued a recall of some of their top-loading washing machines because of a potential fire hazard.
There are three remedy options available as a part of Samsung’s recall program.
Option no. 1 is a free in-home service repair, including an extension of the manufacturer’s warranty for one year after the washing machine is repaired. The warranty extension is good no matter the age of the unit.
Option no. 2 is a rebate that can be applied to the purchase of a new washing machine, regardless of brand. Rebate size depends on the age of the unit but includes reimbursement for installation and removal fees.
Option no. 3 is a possible refund for buyers who purchased their machines in the 30 days leading up to the recall from the retailer where they made the purchase.
A to Z Appliance Repair services appliances of all shapes and sizes, including Samsung top-loading washing machines. Before you contact us about this recall, though, we recommend you reach out to the manufacturer directly. They has set up a Consumer Contact line – 866-264-5636 – in addition to the recall page on their website to address any and all concerns.