Terry S.
Local Reviews
for Terry
Powered by Fluid LOCALGreat service!
Gina - Cincinnati, OH
Great Service
Thomas - Cincinnati, OH
Accurate
Martha - Blue Ash, OH
I did not learn anything I did not already know.
Not the best experience
Paula - Loveland, OH
Response from A to Z Appliance Service:
Our apologies that you did not receive 5 star service. Looks like there were multiple issues that required several larger parts needing replaced. That can be frustrating. Hopefully you will be able to get a lot of years of use out of your unit now. Thanks for using A to Z Appliance Service.
Prompt service
Anita - Maineville, OH
Luckily repair was still under warranty!
Professional & competent!
Jebb - Cincinnati, OH
Terry did a great job!
Wonderful service; skilled technician; problem solved!
Gene - Cincinnati, OH
From the moment Terry came into our home, I knew all was well. He was pleasant, knowledgeable, an advocate for the company, efficient and highly skilled. He was careful to make sure our floor was protected and that no mess was left behind. If I ever need service in the future, I will call your company and ask specifically for Terry. He is a great face for your company; if I weren’t retired, I would hire him away from you and put him in charge of customer relations. Thank you.
Great company to work with
Nicholas - Cincinnati, OH
I found this company to be very responsive with a quick turn around and really good at communication. Terry Sebastian was always on time, professional, courteous and efficient. Roxy was also great to deal with. Unfortunately my dishwasher failed again the day after Terry's last visit but Whirlpool is replacing the unit. Nonetheless my experience with A ro Z was a good one. Thanks!
Persistance to Do It Right / Reasonable Cost
Bruce - Cincinnati, OH
Great service on time and took care of what needed to be done
Debra - Cincinnati, OH
Did a great job great service and took care of all my needs and questions
On time and friendly
Dan - Cincinnati, OH
Excellent service, caring and friendly
Bruce - Cincinnati, OH
Great and prompt service
William - Cincinnati, OH
Terry did a great job and also guided us to get the service covered under warranty. He stayed with the service and even came back to make sure all was well and made some minor changes so all was well.
Great service
Scott - Terrace Park, OH
Terry S.
REFRIG WHIRLPOOL KBLS36FKX01 "Replaced the evaporator motor in the freezer section of the refrigerator, also found open thermostat in the icemaker and the mold cavity coming apart replaced the ice maker unit checked okay.; used 1 WPW10190965 (ICEMAKER) from stock"
Terry S.
DISHWASHER WHIRLPOOL WDF520PADM7 Checked unit over unit would not go into programming mode took the door panel part checked and owned out the heater and thermistor assembly both sound good suspect issue with main board; ordrng 1 W10906426 (cntrl-elec)
Terry S.
WASHER WHIRLPOOL WFW9250WW01 Check the washer were found two cuts in the Bellows showed customer slits in the Bellows unit needs ballast replaced and repair leak; ordrng 1 WPW10381562 (bellow)
Terry S.
STOVE WHIRLPOOL WEE730H0DS0 Checked the unit found F8E0 error code unit needs the cooling fan replaced.; ordrng 1 W11107275 (fan-blwr)
Terry S.
ICEMAKER KITCHENAID KUIX305ESS2 "Replaced the valve still not filling , am getting water to the valve tried to blow thru the fill tube unable to. Per tech support unit needs the fill tube replaced.; ordrng 1 W11256498 (tube-water) and 1 WPW10678299 (tube) and 1 WPW10678300 (tube)"
Terry S.
LAUNDRY WHIRLPOOL WDTA50SAHZ0 Replaced the console unit checked okay.
Terry S.
ICEMAKER KITCHENAID KUIX305ESS1 Replaced bin thermistor per tech support unit cycled properly.
Terry S.
FREEZER WHIRLPOOL ER2CHMXPL06 "Checked the refrigerator and found a clogged defrost drain, cleared the drain with the steamer unit checked okay."
Terry S.
OVEN KITCHENAID KSGG700ESS1 Reinstalled the trim and insert unit checked okay.
Terry S.
REFRIGERATOR KITCHENAID KFIS29PBMS02 "Checked the refrigerator and found a clogged defrost drain, cleared the drain with a steamer. Unit checked okay."
Terry S.
REFRIGERATOR WHIRLPOOL KRFF707ESS01 Checked the refrigerator and found in test 4 part 5 unit did not defrost as should unit needs the 3way valve replaced.Kassieu; ordrng 2 67006425 (screw)s and 1 8201711 (adhesive) and 1 W11094466 (valve) and 1 W11211387 (cover-evap)
Terry S.
DRYER WHIRLPOOL MED6000XW1 Checked the dryer and found the harness melted to the main board assembly. The customer is going to research buying a new dryer.WPW10378252 board, W10355893. Wiring harness
Terry S.
REFRIGERATOR WHIRLPOOL WRF736SDAM12 "Checked the refrigerator and found the water filter stuck in the housing unable to remove, the unit needs the water filter housing replaced.; ordrng 1 W11194438 (housing)"
Terry S.
FRIDGE KITCHEN AID KSSC42QMS00 Check the refrigerator over found spring to door shoe broken also found ice guide broken needs replaced; ordrng 1 WP2180224 (guide-ice) and 1 WPW10224328 (spring)
Terry S.
OVEN KITCHENAID KEBC107KSS03 Checked the Wall Lebanon found an open safety thermostat on the back wall of the oven unit needs safety thermostat replaced; ordrng 1 WP9759242 (thrmst-fix)
Terry S.
FREEZER KITCHENAID KRFC604FSS01 Replaced evaporator cover customer now complaining of shelf being cracked.; ordrng 1 W10889474 (shelf-glas)
Terry S.
REFRIGERATOR KITCHENAID KRFF507ESS01 Spoke with Leon at whirlpool tech-support after testing unit and diagnostics it was determined fan motor and thermistors in the refrigerator evaporator area need to be replaced; ordrng 1 W11033168 (harns-wire)
Terry S.
STOVE JENNAIR PRG3601P "Checked the range and found the spark ignition module is open, replaced the module that the customer supplied. ( no warranty on the part from atoz) checked the operation of the range unit checked okay."
Terry S.
KITCHEN KITCHENAID KEMS379BSS Replaced the temperature probe unit checked okay.
Terry S.
RANGE WHIRLPOOL WEG750H0HZ0 Replaced the console assembly checked unit operation unit okay.
Terry S.
ICEMAKER KITCHENAID KUIX305ESS2 "Replaced the pump assembly, cycles the ice maker. Unit filled and then started pumping water across the plate properly. Unit chef ok."
Terry S.
DISHWASHER IKEA IUD8500BX1 "Checked the dishwasher and found a leak from the left front of the tub assembly, also found the screens plugged beyond cleaning and the lower spray arm plugged as well.; ordrng 1 W10872845 (filter) and 1 WPW10354786 (screen) and 1 WPW10491331 (spray arm) and 1 WPW10681503 (tub-dishwr)"
Terry S.
ICEMAKER WHIRLPOOL KUIC15PRXS1 "Removed drain pump shaft stayed in the housing, removed parts and replaced the pump assembly unit checked ok."
Terry S.
FRIDGE KITCHEN AID KFC022EVBL4 "Checked the refrigerator and found the drain clogged for the defrost drain, cleared the drain line with the steamer unit checked okay."
Terry S.
REFRIGERATOR WHIRLPOOL KRSC503ESS01 Checked the refrigerator and found a gap in the liner where the water line comes through the liner.also needs fan shroud assembly.Customer requests service for 6/26; ordrng 1 482338 (adhesive) and 1 W11098695 (fan-scroll)
Terry S.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Checked unit over found customer complaining of ice and frost buildup in freezer section found gasket not sealing the cabinet face on able to manipulate the form unit needs a new gasket in the freezer; ordrng 1 W10836785 (gasket-fip)
Terry S.
DISHWASHER KITCHENAID KDPE234GPS0 Replaced the console of the dishwasher and cycled to check operation. Unit checked okay.
Terry S.
KITCHEN WHIRLPOOL WRX735SDHZ00 Wrong color gasket gasket came in white I need gray; ordrng 1 W10830274 (gasket-fip)
Terry S.
DRYER WHIRLPOOL WED560LHW0 Checked unit over found motor and pulley pushed in together unit needs new drive motor and fan assembly; ordrng 1 W11234001 (motor-drve) and 1 W11327190 (wheel)
Terry S.
REFRIGERATOR WHIRLPOOL WRT318FMDM05 "Checked the refrigerator and found a leak where the fill tube enters the ice maker, pulled the tube forward til it was seated properly into the fill cup of the ice maker."
Terry S.
KITCHEN KITCHENAID KEMS379BSS Checked the over temp and found unit needs the temperature sensor replaced.; ordrng 1 WP74008369 (sensor- ov)
Terry S.
DRYER AMANA NED4655EW1 "Checked the dryer and found, the timer not advancing properly. Replaced the timer assembly tested the dryer unit checked okay."
Terry S.
WASHER WHIRLPOOL WFC7500VW2 "Per tech support the unit needs the CCU & MCU replaced, the customer decline the est at this time.WPW10192965. MCU WPW10192966. CCU "
Terry S.
REFRIGERATOR WHIRLPOOL WRS321SDHZ00 Checked unit over unit operating properly unable to verify complaint getting water and ice to the door unit checked OK
Terry S.
LAUNDRY WHIRLPOOL WDTA50SAHZ0 Checked unit over found console not responding to heavy button unit needs Consol assembly replaced; ordrng 1 W11157079 (console)
Terry S.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Checked the refrigerator and found a small amount of ice buildup on the evaporators fan motor blade, cleared the ice 7nit checked okay."
Terry S.
KITCHEN WHIRLPOOL WDT970SAHV0 Unit needs adjuster kit replaced.; ordrng 1 W10712395 (adjuster)
Terry S.
ICEMAKER KITCHENAID KUIX305ESS2 Checked the ice machine and found unit not filling unit needs water valve replaced.; ordrng 1 W10870921 (valve)
Terry S.
SXS 25' MFD WHIRLPOOL WRS325FDAM02 "Checked the refrigerator and found the light in the freezer section flashing, replaced both LED light assembly unit checked okay."
Terry S.
REFRIGERATOR WHIRLPOOL KRFC704FPS00 Thawed the refrigerator evaporators and replaced the evaporators cover unit checked okay.