Terry S.
Local Reviews
for Terry
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Amy - Cincinnati, OH
Fast, efficient & easy!!
Response from A to Z Appliance Service:
Thank you for writing a review. We are glad to hear that your experience was positive.
Unbelievably frustrated
Jennifer Girty - Milford, OH
This is the 3rd survey I have completed- yet no one is rectifying the issues that I am complaining about. I have lost over $200 worth of food and have missed multiple days of work. I have now a FIFTH visit scheduled for my fridge to get fixed as it has not be properly fixed as of Yet.
Professional service I’m very happy with his job
Molly - Milford, OH
Terry was excellent and professional I look forward to him coming back and finishing the job he had to order apart
Response from A to Z Appliance Service:
Thank you for writing a review for us. We are glad to hear that Terry served you well as he is an important part of our team. If there was anything we could have done to bring you 5-star service, please feel free to reach out to us.
excellent
Sherry - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for leaving a rating.
Not working. A lot of time and money lost
Jennifer - Milford, OH
Hi there. Unfortunately our refrigerator is no longer working. When i woke up this morning- all the food had be de-thawed. I am very upset about this as we lost all our items in both the fridge and freezer. I am requesting a gift card to Kroger due to this extreme inconvenience. We now have to wait until Monday for it to be repaired.....again. This will be the 3rd time someone has been to our home for this issue. I know my husband thought maybe the technician was watching a video on his phone while working on our appliance- so I am hoping that did not interfere with his work. Terry was nice and professional- however it’s hard to give a good rating when my appliance is completely useless and I’ve now lost a lot of money and time.
Response from A to Z Appliance Service:
Thank you for your review. Your technician will be glad to answer any questions you may have for the manufacturer or for us when he services your refrigerator on Monday.
Homeowner
Roland - Loveland, OH
Terry knows his products, is patient with new appliance owners, and takes the time to ensure that owners understand and are comfortable with the appliances and their features.
Response from A to Z Appliance Service:
Thank you for writing a review. Terry is a very important member of our team. We are glad to hear that your experience was a positive one.
Bruce
Bruce - Goshen, OH
Response from A to Z Appliance Service:
Thank you for giving us a rating on our service. If there was anything we could have done to better meet your needs or perform a 5-star job, please feel free to reach out to us and let us know.
Great Warranty Work
Deanna - Cincinnati, OH
The service person was excellent, on time and quick service.
Response from A to Z Appliance Service:
Thank you for writing a review. We are very glad to hear your experience was positive.
Dryer repair
Tara - Loveland, OH
Response from A to Z Appliance Service:
Thank you for your 5-star rating
Great Service
Caroline - Cincinnati, OH
they stand by their work,
Response from A to Z Appliance Service:
Thank you for taking the time to review us.
excellent service
Diane - Milford, OH
Terry knew what my problem was immediately, took care of it and answered all of my questions. I hope I don't need service soon, but if I do I hope Terry is my service technician.
Response from A to Z Appliance Service:
Thank you for reviewing us. Terry is an important part of our team and works hard to leave each customer happy with the job done.
Great Service
Dave - Cincinnati, OH
Response from A to Z Appliance Service:
Thanks for reviewing A to Z.
Excellent
Alfonzo - Cincinnati, OH
A very good individual , with a great attituded who knew his job very good . A good job well done .
Response from A to Z Appliance Service:
Thank you for taking time to write a review. We are always pleased to hear that our customers have had a positive experience.
Kitchenaid dishwasher repair
Chady - Loveland, OH
The technician was absolutely outstanding and I wish every tech was like him. This is the reason I left Samsung and came to the kitchenaid Maytag whirlpool arena. Honoring warranties and sending people who are professional and have the product knowledge to fix things effectively and efficiently
Response from A to Z Appliance Service:
Thank you for taking the time to write a review for us. We are always pleased to hear that our customers have had a positive experience with A to Z Appliance Service. Our techs work hard to be efficient while getting the job done well the first time. Thanks again!
Review
Connie - Cincinnati, OH
Response from A to Z Appliance Service:
Thanks
A satisfying experience
Gilbert - Miami Township, OH
Technician was timely and knowledgeable. He quickly diagnosed the problem and made the appropriate repair.
Response from A to Z Appliance Service:
Thank you for reviewing A to Z. We are pleased to hear your service exceeded your expectations.
Warranty
Bruce - Goshen, OH
Knew what he was doing
good tech
Bill - Fairfield, OH
professional and courteous
Response from A to Z Appliance Service:
Thank you. We are glad to hear such positive feedback.
Very Friendly Excellent Service
Gay - Cincinnati, OH
Response from A to Z Appliance Service:
Thanks
Refrigerator repair from Terry Sebastian
William - Cincinnati, OH
Terry was very professional. He was on time, worked quickly to make the repair and was very pleasant to work with.
John Westrup
John - Cincinnati, OH
Absolutely terrible company. Have worked on on refrigerator for 5 weeks and it is still not making ice. Did not perform a complete diagnostic on the first trip. Doing that would have eliminated 3 subsequent trips. Unfortunately have a service agreement and stuck with them.
Very expedient!
Claudine - Cincinnati, OH
Fulfilled his purpose in a short time. He knew what the problem was and how to solve it. It was explained that warranty work must be called into the company!
Great Service
Chris - Morrow, OH
Great Friendly Service
Susan - Cincinnati, OH
A very pleasant experience overall. Very accommodating with friendly and sincere phone conversations when making appointments. Terry is wonderful. He had to come out a few times but always kind and patient and issue now resolved with my oven.
Great service
Tami - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you very much for the review. We appreciate it.
Terry S.
OVEN WHIRLPOOL MMV5208WB Checked the microwave and found the unit has an F6 error code unit needs the main board replaced. The customer is going to price a replacement product.WPW10569241. Control.
Terry S.
REFRIGERATOR KITCHENAID KRMF706ESS01 found left deli drawer harness broken needs the drawer replaced.SR7726141991Dustin ; ordrng 1 W10815669 (dor-fip ss)
Terry S.
REFRIGERATOR WHIRLPOOL WRT318FZDW05 "Replaced the compressor, need lock ring tech to connect the cap tube at the filter dryer.; schdld next appmnt for 10/24 THU !"
Terry S.
FRIDGE KITCHEN AID KRFF707ESS01 Checked the refrigerator and found the fill tube frozen again checked for power at the moles plug had 121.8 vac. Per Whirlpool tech support unit needs the UI replaced.7726147594Kurt; ordrng 1 W11089931 (panel-ui)
Terry S.
DISHWASHER WHIRLPOOL WDF520PADM7 "Checked the dishwasher and found unit operating properly, smell is the smell of a plastic tub dishwasher. Instructed the customer to use a Lemishine cleaner in the dishwasher."
Terry S.
WASHER WHIRLPOOL MVWB865GW0 checked the washer found the tub loose and the shaft of the drive assembly worn.F0E3 overloadedF0E5 off balance; ordrng 1 W10811956 (drum assy) and 1 W10811960 (spin basket) and 1 W10909670 (nut-spaner) and 1 W11111466 (cap) and 1 W11161960 (agitator)
Terry S.
WASHER WHIRLPOOL WFW6620HC0 Installed you I still getting 4.5 V DC to you are but will not turn on unit needs main board replaced; rqstng P&A on 1 W11322905 (cntrl-elec)
Terry S.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 UI not responding properly UI and the main board need to be replaced; ordrng 1 W11239666 (cntrl-elec) and 1 W11293378 (cntrl-elec)
Terry S.
DRYER - ELECTRIC WHIRLPOOL WED6620HC0 Replaced the motor and main board unit heating properly.
Terry S.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Replaced the compressor and recharged after leak check customer to observe operating properly at this time.
Terry S.
20' FRENCH MAYTAG MFW2055FRZ00 Freezer drawer not sliding in properly unit needs freezer drawer glide replaced; ordrng 1 WPW10397635 (slide) and 1 WPW10397636 (slide)
Terry S.
ICEMAKER KITCHEN AID KUIC15PHZSO "Replaced the condenser fan motor unit checked okay.; pckd up 1 W10124096 (fan,motor)"
Terry S.
WASHER WHIRLPOOL WTW5000DW2 Check unit over found unit has sudsing air only error and system recalibrated unit unit checked OK
Terry S.
WASHER MAYTAG MVWB865GW0 Replace agitator and agitator Unit fitting much better
Terry S.
RANGE WHIRLPOOL WEG745H0FS0 "Check unit over unit lit properly customer complaining of shooting on the bottom of pans, Per tech support burners and burner camp left Marines replaced; ordrng 1 W11161846 (cap-burner) and 1 WPW10256028 (burnr-head)"
Terry S.
WASHER WHIRLPOOL WTW8500DC3 "Checked the washer and found error code F8E1, F3E2. Replaced the water valve tested unit operation unit operating properly.; used 1 W11165546 (VALVE) from stock"
Terry S.
DRYER MAYTAG MEDX655DW1 "Checked the dryer found the breaker tripped, reset the breaker and tested the dryer unit checked okay."
Terry S.
WASHER MAYTAG MVWC565FW1 "Replaced the electronic control, recalibrated the washer and ran a automatic test cycle. Checked for error codes none found. Checked unit operation and unit operating properly."
Terry S.
REFRIGERATOR WHIRLPOOL WRSA88FIHZ00 In test 2 RC thermistor shows shorted.; ordrng 1 W10316760 (thermistor) and 1 W11236851 (diffuser)
Terry S.
REFRIGERATOR WHIRLPOOL WRS321SDHW02 Checked unit over found neither the evaporator fan motor or condenser fan motor running found wiring diagram on ServiceMatters incorrect per Bruce at service matters unit needs needs harness and the main replaced ; ordrng 1 W11196400 (cntrl-elec) and 1 W11396386 (HARNESS)
Terry S.
KITCHEN KITCHENAID KDTE254ESS1 Replace consul assembly and sanded edges and seal silicone part whirlpool unit checked
Terry S.
VENTHOODS KITCHENAID KVUB606DSS2 Check unit over found hood motor bad enemies new motor assembly; ordrng 1 W11035826 (motor-fan)
Terry S.
ICEMAKER KITCHEN AID KUIC15PHZSO Checked unit over found where half of filter housing 180° off reset filter housing unit checked OK
Terry S.
FRIDGE KITCHEN AID KRFF707ESS01 "Replaced the icemaker fill tube heater, unit checked okay."
Terry S.
DISHWASHER KITCHENAID KDTE334GBS0 Replace drain hose assembly on both ends and also the trim gasket checked OK
Terry S.
DISHWASHER KITCHENAID KDTM354EBS3 Install bracket Chester kit and left and right upper rack range unit checked OK
Terry S.
GAS STOVE KITCHEN AID KGCU467VSS01 Replaced right rear center caps power mode call tech-support unit checked OK
Terry S.
REFRIGERATOR WHIRLPOOL WRF555SDFZ00 Check unit over found frozen fill tubeto upper icemaker; ordrng 1 W10882923 (icemaker) and 1 W11232485 (TUBE)
Terry S.
HORIZON 27 SUP WHIRLPOOL KVWB400DSS2 "The part is damaged, replacement part ordered thru trade partner team.; schdld next appmnt for 10/24 THU !"
Terry S.
DISHWASHER KITCHENAID KDTM404ESS1 Replace sump assembly wash motor unit checked OK no leaks detected
Terry S.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Install rack adjuster kit for upper rack in the dishwasher clean ports on the spray arms instructed customer on operation unit checked OK
Terry S.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Checked unit over found for your flashers on internal form diagnostic code tells you compressor is locked up; ordrng 1 W10832994 (compressor)
Terry S.
REFRIGERATOR WHIRLPOOL WRT518SZFM RTM not here; schdld next appmnt for 10/15 TUE !
Terry S.
REFRIGERATOR KITCHENAID KFIS29PBMS03 Replaced icemaker unit checked okay.
Terry S.
FREEZER WHIRLPOOL MZF34X16DW04 "Replaced the compressor and the evaporator, installed a dye dryer kit and leak checked the system for leaks and none found. Unit checked okay.; used 1 AF1200 (1/4 VALVE) from stock"
Terry S.
WASHER WHIRLPOOL WFW6620HC0 UI not responding ; ordrng 1 W11324037 (cntrl-elec)
Terry S.
REFRIGERATOR KITCHENAID KSSS42QMB00 "Unit off upon arrival, per customer unit shuts off intermittently. Ran diagnostic mode unit checked ok in diagnostic mode suspect a board getting hot and shutting unit down.; rqstng P&A on 1 W10823805 (cntrl-elec) and 1 W10839424 (cntrl-elec)"
Terry S.
FREEZER KITCHENAID KFIS29BBMS03 Replaced compressor leak checked unit at 174 psi no leaks found recharged unit with 5.5 ounces R134A
Terry S.
WASHER MAYTAG MVWB865GW0 Checked unit over found agitator not count not staying on top of agitator as designed you need to cap and adgitator replaced; ordrng 1 W10821990 (agitator) and 1 W11111466 (cap)
Terry S.
REFRIGERATOR KITCHENAID KSSS42QMB00 "Unit off upon arrival, per customer unit shuts off intermittently. Ran diagnostic mode unit checked ok in diagnostic mode suspect a board getting hot and shutting unit down.; rqstng P&A on 1 W10823805 (cntrl-elec) and 1 W10839424 (cntrl-elec)"