Terry S.
Local Reviews
for Terry
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Steve - Terrace Park, OH
Awful! They’ve come out five times and the problem has still not been fixed!! I was about to call them again and saw the survey. Very disappointed and frustrated that this problem is not fixed, it’s been at least five weeks, they’ve been out five times, several times when they have come out the product to fix it has been wrong. Not sure what to do at this point!
Response from A to Z Appliance Service:
Thank you for the review, We are looking into this to see what we can do. We know the tech is frustrated with this since he likes getting issues taken care of on the first try.
Refrigerator still broken after 4 visits
Sandra - Milford, OH
Company has been out to my home 4 times, refrigerator works for a day or two then stops working. Been without a working refrigerator since 6/24/20. Beyond frustrating.
Stewart
Rhonda` - Little Rock, AR
Good service.
Cary - Cincinnati, OH
Very honest and straightforward. Very friendly. Knowledgeable
Great
Helmot - Blue Ash, OH
Probably his best. The refrigerator does not work
Great work and super quick
Nicole - Cincinnati, OH
great service
Debbie - Loveland, OH
Great service
Brandy - Milford, OH
He did a great job.
Response from A to Z Appliance Service:
Thank you for writing a review!
CC
Cynthia - Milford, OH
Response from A to Z Appliance Service:
Thank you!
maytag repair
Rae - Loveland, OH
fantastic experience. quick efficient and on time
Response from A to Z Appliance Service:
Thank you for giving us your feedback!
Cynthis
Cynthia - Milford, OH
Response from A to Z Appliance Service:
Thank you!
Great service
Jeanne -
Terry is a professional- knows his stuff and listens to his customers. Always a pleasure
Response from A to Z Appliance Service:
Thank you for writing a review!
Very good service
Karen - West Chester Township, OH
Very good customer service. Ran diagnostic, ordered parts. When parts arrived scheduled to come back to repair. Removed broken parts and replaced new. Removed lots of frozen ice from behind inside fridge panel. Left no mess.
Response from A to Z Appliance Service:
Thank you for giving us your feedback! We are glad to hear that your experience met your expectations.
Great
Peggie - Cincinnati, OH
Polite, efficient, nice ,fair. Thanks for timely service.
Response from A to Z Appliance Service:
Thank you for writing a review!
Great
Naomi - Goshen, OH
he did a wonderful job. very polite Terry is a great worker he gets a 100 .THANKS TO EVERY ONE AND TO U TERRY ..THANKS MAYTAG FOR YOUR KIND SERVICE . DOING THIS THANKS AGAIN I APPREACITE IT FR.BOTTOM OF MY HEART .GOD BLESS U ALL
Response from A to Z Appliance Service:
Thank you for writing a review! We are glad to hear the service provided met your expectations!
Great
Gisela - Cincinnati, OH
He knew immediately what the he Problem was. Very efficient, neat and very friendly.
Response from A to Z Appliance Service:
Thank you for writing a review for us!
Oven Repair
Roland - Loveland, OH
Terry always does a great job. On time, problem solved.
Response from A to Z Appliance Service:
Thank you for writing a review! Terry is a vital part of our team.
Happy with service and technician. Covered by Kitchen Aid Insurance
Paul - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for writing a review!
Great service
Ken - Liberty Township, OH
Prompt service. Serviceman was on time - had to leave for a part but returned quickly. Serviceman was very polite and personable. I would certainly recommend Terry.
Response from A to Z Appliance Service:
Thank you for writing a review! Terry is a vital part of our team.
Very thorough service
Jeanne -
Terry was great. However, scheduling with the A - Z office was terrible, there is a large opportunity for improvement, I hope they do.
Response from A to Z Appliance Service:
Thank you for giving us your feedback!
Very professional
Elizabeth - Milford, OH
Response from A to Z Appliance Service:
Thank you for writing a review!
Tim
T - Cincinnati, OH
Terry was so nice and courteous. However the ice maker is not working. The mystery continues?!
Response from A to Z Appliance Service:
Thank you for writing a review. Someone will be reaching out to you soon regarding this issue.
Great service. Knowledgeable, friendly, and helpful
Steven - Loveland, OH
Great job
Response from A to Z Appliance Service:
Thank you for writing a review!
Great Service
Chetan - Lebanon, OH
Staff is very helpful and polite
Response from A to Z Appliance Service:
Thank you for writing a review!
Technician was good and fadt
Charlene - Madeira, OH
My issue is the part had to be replaced for the fourth time and your company was there more then that I never had to have a repair man to my house for the same thing over and over- not very convenient for me over the last 1 1/2 years
Response from A to Z Appliance Service:
Thank you for giving us your feedback! I will run this information by my manager as we take our customer's concerns very seriously and use them for future tech training. We apologize for any inconvenience that was caused, and we do hope the issue was resolved for good.
Terry S.
WASHER WHIRLPOOL WFW3090JW0 Tech was assigned as a helper;
Terry S.
DRYER WHIRLPOOL WED9290FW0 "Checked the dryer and found the door for the filter broken, ordering filter housing. ; ordrng 1 W10539315 (Housing)"
Terry S.
REFRIGERATOR WHIRLPOOL WRX988SIBE00 Unit fresh food evaporator frosted over. Fresh food compartment not cooling properly. Ice maker only functioning properly on fast ice setting. ; schdld next appmnt for 9/18 FRI !
Terry S.
REFRIGERATOR KITCHENAID KSC24C8EYY02 "Found units refrigerant completely gone when piercing the sealed system. Was advised to change the dryer to a UV dye dryer. Was unable to replace the dye dryer. ; used 1 Wpw10143759 (Uv dye dryer), and 1 AF1200 (Process stub) from stock"
Terry S.
REFRIGERATOR WHIRLPOOL WRR56X18FW02 "Replaced compressor and dye dryer. New compressor not properly running. Receiving 120v to the compressor. No drop in pressure when attempting to run. ; rqstng P&A on 1 W11125124 (Compressor), dspstn on spec-tagged invntry: 1 W11125124 COMPRESSOR"
Terry S.
KITCHEN WHIRLPOOL WDT710PAHW1 Replaced unit console. Ran rest cycle. All systems check ok at this time.
Terry S.
REFRIG WHIRLPOOL WRF757SDHZ00 Found unit FF ceiling led lights not operating. FF led lights recieving voltage. Found Freezer Compartment led light not operating. Ordering freezer light module. ; rqstng P&A on 1 W10695459 (Led light module)
Terry S.
XXL FRENCH DOOR KITCHENAID KFIS29PBMS02 "Found unit not cooling in either compartment. No findings of UV Dye on evaporator, dye dryer, or compressor. Recovered refrigerant. Recharged unit with 5.50oz of r134a refrigerant. No frost pattern on evaporator. High side pressure 113psi, low side 65psi. Spoke with Liam at whirlpool tech line and he advised that the. Oppressor was bad. Ordering W10168473 (compressor).; ordrng 1 W10168473 (Compressor)"
Terry S.
REFRIDGERATOR KENMORE 106.6215211 "Unit evaporater only frosting to first loop. Compressor is very hot to the touch. Freezer temp 35 degrees, fresh food temp 55 degrees."
Terry S.
REFRIDGERATOR WHIRLPOOL WRT311FZDW00 Found unit with water in fresh food and freezer compartment. Found clog in drain. Cleared clogged at drain. All systems check ok at this time.
Terry S.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Check the refrigerator over found unit not cooling refrigerator or freezer sections found freezer temperature at 34° found refrigerator at 57 checked head pressure at 247 PSI cold Whirlpool tech support spoke with Andrew after conversation he recommended installing suction valve to check suction pressure and we need access to evaporator to check for Frost installed 97802 6 valve on the low side check pressures again at 18 PSI on the low side 264 on the head pressure spoke with Chris at Whirlpool tech support he determine unit non-repairable upon multiple; used 1 978026 (Val) from stock
Terry S.
KITCHEN WHIRLPOOL WDT710PAHW1 Found unit drain motor humming and stuck. Replaced the motor. Found unit console separating from unit. Ordering console. ; ordrng 1 W11116422 (Console)
Terry S.
LAUNDRY WHIRLPOOL MVWB835DW4 Found unit unplugged in garage. Unit not displaying error codes due to being unplugged for extended amount of time. Per customer error codes were F6E1 and F6E2. Ordering console and control board. ; ordrng 1 W11170706 (Control) and 1 W11112656 (Console)
Terry S.
FREEZER KITCHENAID KRFF707ESS01 "Check the refrigerator over found compressor extremely hot compressor valves chattering unit needs compressor replaced; ordrng 1 W10832994 (Compressor), dspstn on spec-tagged invntry: 1 WPW10143759 DRIER UV"
Terry S.
REFRIGERATOR WHIRLPOOL WRS321SDHV01 Found fresh food compartment freezing items throughout. Thermistor out of range. Ordering part. ; ordrng 1 WPW10384183 (Thermistor)
Terry S.
OVEN WHIRLPOOL WOD97EC0HZ01 Found error code F6E0 on unit. Contacted tech line for documentation. Unit not connected to WiFi. Per whirlpool service pointer W11437808. File number SR7728764996 spoke with Andrew.
Terry S.
"M/W OTR, PURCHA" WHIRLPOOL WMH32519HZ3 Found unit light bulb socket broken off and stuck inside the socket. Removed bulb socket and replaced bulb. Found unit socket not functioning properly. Ordering part. ; ordrng 1 W10210871 (Socket)
Terry S.
TM 21' MFD WHIRLPOOL WRT104TFDW00 Replaced evaporator. Recharged unit with 4.5oz of R134a. Unit functioning normal.
Terry S.
REFRIGERATOR WHIRLPOOL ART318FFDW06 "Replace the compressor installed a dive filter drier recharge unit with 3.7 oz of R134a no leak detected unit operating properly at this time; used 1 W10896677 (Fitting), 1 Af1200 (Stub), and 1 Wpw10143759 (Dryer) from stock"
Terry S.
WASHER WHIRLPOOL WTW4850BW0 Diagnosed unit with improper functioning gear case. Unit would engage drum. ; ordrng 1 W11255272 (Gear case) and 1 W10006354 (Cam kit)
Terry S.
REFRIGERATOR WHIRLPOOL WRX988SIBE00 Replaced evaporator motor. Unit functioning properly. ; pckd up 1 Wpw11032800 (Evaporator motor)
Terry S.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Checked the refrigerator and found the system flat, put in 140 psi of nitrogen and watched the pressure drop. Called into whirlpool tech support and spoke with Rich informed them of past repairs and current system pressures in 30 minutes unit dropped 100 psi to 42 psi static .SR7728665737; dspstn on spec-tagged invntry: 1 W10608485 EVAPORATOR"
Terry S.
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Checked the refrigerator and found only dashes in the display, tried to put the unit into diagnostics would not go.; ordrng 1 WPW10503278 (Jazz board)"
Terry S.
LAUNDRY MAYTAG MVWB766FW1 Found bowed agitator. ; ordrng 1 W10882734 (Agitator) and 1 W10811957 (Basket Assembly)
Terry S.
REFRIGERATOR WHIRLPOOL WRT318FZDM05 "Checked the refrigerator and found the compressor not starting, replaced the start device and still not starting. The refrigerator needs the compressor replaced. ; ordrng 1 W11209866 (Compressor), used 1 8201786 (Start devise) from stock"
Terry S.
DRYER - ELECTRIC WHIRLPOOL WGD7000DW1 Check check dryer for broken handle order new door handle; ordrng 1 W10861225 (Door handle)
Terry S.
FREEZER KITCHENAID KRFF707ESS01 Check the refrigerator over found no ice in the ice bucket checked in the mold there was minimal ice in the mold set unit 2 test 57 Harvest harvested what ice was in there set unit to fill test unit filled check ice fan did not seem to technician that there was enough bowlocity to the Iceman cold Whirlpool tech support spoke with Ed he advised that in test mode that that fan will pulse that is not a constant speed ask to check temperatures in the freezer between two pieces of food the temperature was 3.4 was advised to replace the u i control assembly no charge for the per Wayne; ordrng 1 W10845525 (UI)
Terry S.
REFRIGERATOR WHIRLPOOL WRS588FIHZ "Found the refrigerator and was able to repair the power cord, reinstalled the doors and unit checked ok."
Terry S.
REFRIGERATOR WHIRLPOOL WRF550CDHZ02 Found ice under mold or ice bucket suspect leak and mold ordering new ice maker; ordrng 1 WPW10300024 (Icemaker)
Terry S.
REFRIGERATOR WHIRLPOOL WRT318FMDM05 Replace refrigerator door handle unit checked okay
Terry S.
REFRIGERATOR WHIRLPOOL WRX988SIBE00 Found broken wires on the freezer evaporator motor ; ordrng 1 W11032800 (Freezer evaporator motor)
Terry S.
REFRIGERATOR KITCHENAID KRFF707ESS01 Condensation found on Ice room door as well as back left corner of refrigerator sealing spoke with Austin at Whirlpool tech support unit is making ice on a consistent basis so it is not a sealed system issue unit needs Perma gum placed between ice box and back wall of freezer to seal that area off also needs ice room door replaced and both refrigerator door gaskets for Whirlpool tech support reference number Sr 7727724697; ordrng 1 212643 (Permagum) and 1 W11399564 (Ice room door) and 2 W10407212 (Ref door gasket)s
Terry S.
REFRIDGERATOR KITCHEN AID KRSC503ESS00 Checked the refrigerator and found the pressure at 24.7 low side and 106.6 head spoke with Ed at whirlpool technician support the unit needs 3 way valve.; ordrng 1 W11429997 (3 way valve)
Terry S.
OVEN WHIRLPOOL WFE525S0JZ0 Found door gasket coming out of cavity and prayed reinstall door gasket in cavities so it will not come out again unit working properly
Terry S.
RANGE WHIRLPOOL WFG320M0BS3 Ignitor for oven and broiler defective order new ignitor ; ordrng 1 W11176454 (Ignitor)
Terry S.
DBL OVEN JENNAIR WW30430P X keypad accepting commands but display is out also finches also Springs are broken on hinges Parts on order ; ordrng 1 WP71001872 (Oven control board) and 5 W11233072 (Screw)s and 2 Wp74008014 (Hindge)s
Terry S.
WASHER WHIRLPOOL WTW4816FW "Replaced the console parts and found the water level switch broken as well ; ordrng 1 WPW10285511 (Switch) and 1 Wp489069 (Screw), dspstn on spec-tagged invntry: 1 W11210459 VALVE"
Terry S.
DRYER WHIRLPOOL WED7500GC0 Front door would not stay closed replaced right and left hinges and enter door unit working properly now
Terry S.
REFRIG KITCHEN AID KBFN402ESS Check the refrigerator over a pound screw Holding Center hinge bushing broken customer declined estimate for repairs is going to contact Whirlpool directly
Terry S.
REFRIGERATOR KITCHENAID KRFF305ESS00 Replace main board check unit operation should customer and prove the air was coming out the damper in the refrigerator section the unit is operating properly at this time