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Terry S.


Local Reviews
for Terry

A to Z Appliance Service Rated 4.7 out of 5 stars based on 89 customer reviews

Map of Terrace Park, OH

Steve




Review of A to Z Appliance Service

Awful! They’ve come out five times and the problem has still not been fixed!! I was about to call them again and saw the survey. Very disappointed and frustrated that this problem is not fixed, it’s been at least five weeks, they’ve been out five times, several times when they have come out the product to fix it has been wrong. Not sure what to do at this point!


Response from A to Z Appliance Service:

Thank you for the review, We are looking into this to see what we can do. We know the tech is frustrated with this since he likes getting issues taken care of on the first try.


Map of Milford, OH

Refrigerator still broken after 4 visits




Review of A to Z Appliance Service

Company has been out to my home 4 times, refrigerator works for a day or two then stops working. Been without a working refrigerator since 6/24/20. Beyond frustrating.


Map of Little Rock, AR

Stewart




Review of A to Z Appliance Service


Map of Cincinnati, OH

Good service.




Review of A to Z Appliance Service

Very honest and straightforward. Very friendly. Knowledgeable


Map of Blue Ash, OH

Great




Review of A to Z Appliance Service

Probably his best. The refrigerator does not work


Map of Cincinnati, OH

Great work and super quick




Review of A to Z Appliance Service


Map of Loveland, OH

great service




Review of A to Z Appliance Service


Map of Milford, OH

Great service




Review of A to Z Appliance Service

He did a great job.


Response from A to Z Appliance Service:

Thank you for writing a review!


Map of Milford, OH

CC




Review of A to Z Appliance Service


Response from A to Z Appliance Service:

Thank you!


Map of Loveland, OH

maytag repair




Review of A to Z Appliance Service

fantastic experience. quick efficient and on time


Response from A to Z Appliance Service:

Thank you for giving us your feedback!


Cynthis




Review of A to Z Appliance Service


Response from A to Z Appliance Service:

Thank you!


Great service




Review of A to Z Appliance Service

Terry is a professional- knows his stuff and listens to his customers. Always a pleasure


Response from A to Z Appliance Service:

Thank you for writing a review!


Very good service




Review of A to Z Appliance Service

Very good customer service. Ran diagnostic, ordered parts. When parts arrived scheduled to come back to repair. Removed broken parts and replaced new. Removed lots of frozen ice from behind inside fridge panel. Left no mess.


Response from A to Z Appliance Service:

Thank you for giving us your feedback! We are glad to hear that your experience met your expectations.


Great




Review of A to Z Appliance Service

Polite, efficient, nice ,fair. Thanks for timely service.


Response from A to Z Appliance Service:

Thank you for writing a review!


Great




Review of A to Z Appliance Service

he did a wonderful job. very polite Terry is a great worker he gets a 100 .THANKS TO EVERY ONE AND TO U TERRY ..THANKS MAYTAG FOR YOUR KIND SERVICE . DOING THIS THANKS AGAIN I APPREACITE IT FR.BOTTOM OF MY HEART .GOD BLESS U ALL


Response from A to Z Appliance Service:

Thank you for writing a review! We are glad to hear the service provided met your expectations!


Great




Review of A to Z Appliance Service

He knew immediately what the he Problem was. Very efficient, neat and very friendly.


Response from A to Z Appliance Service:

Thank you for writing a review for us!


Oven Repair




Review of A to Z Appliance Service

Terry always does a great job. On time, problem solved.


Response from A to Z Appliance Service:

Thank you for writing a review! Terry is a vital part of our team.


Happy with service and technician. Covered by Kitchen Aid Insurance




Review of A to Z Appliance Service


Response from A to Z Appliance Service:

Thank you for writing a review!


Great service




Review of A to Z Appliance Service

Prompt service. Serviceman was on time - had to leave for a part but returned quickly. Serviceman was very polite and personable. I would certainly recommend Terry.


Response from A to Z Appliance Service:

Thank you for writing a review! Terry is a vital part of our team.


Very thorough service




Review of A to Z Appliance Service

Terry was great. However, scheduling with the A - Z office was terrible, there is a large opportunity for improvement, I hope they do.


Response from A to Z Appliance Service:

Thank you for giving us your feedback!


Very professional




Review of A to Z Appliance Service


Response from A to Z Appliance Service:

Thank you for writing a review!


Tim




Review of A to Z Appliance Service

Terry was so nice and courteous. However the ice maker is not working. The mystery continues?!


Response from A to Z Appliance Service:

Thank you for writing a review. Someone will be reaching out to you soon regarding this issue.


Great service. Knowledgeable, friendly, and helpful




Review of A to Z Appliance Service

Great job


Response from A to Z Appliance Service:

Thank you for writing a review!


Great Service




Review of A to Z Appliance Service

Staff is very helpful and polite


Response from A to Z Appliance Service:

Thank you for writing a review!


Technician was good and fadt




Review of A to Z Appliance Service

My issue is the part had to be replaced for the fourth time and your company was there more then that I never had to have a repair man to my house for the same thing over and over- not very convenient for me over the last 1 1/2 years


Response from A to Z Appliance Service:

Thank you for giving us your feedback! I will run this information by my manager as we take our customer's concerns very seriously and use them for future tech training. We apologize for any inconvenience that was caused, and we do hope the issue was resolved for good.


Terry  S.

Terry S.

REFRIGERATOR WHIRLPOOL WRX988SIBE00 Unit fresh food evaporator frosted over. Fresh food compartment not cooling properly. Ice maker only functioning properly on fast ice setting. ; schdld next appmnt for 9/18 FRI !

Near Greenfarms Dr, Cincinnati, OH 45224
Terry  S.

Terry S.

REFRIGERATOR KITCHENAID KSC24C8EYY02 "Found units refrigerant completely gone when piercing the sealed system. Was advised to change the dryer to a UV dye dryer. Was unable to replace the dye dryer. ; used 1 Wpw10143759 (Uv dye dryer), and 1 AF1200 (Process stub) from stock"

Near Willow Hollow Ln, Cincinnati, OH 45243
Terry  S.

Terry S.

REFRIGERATOR WHIRLPOOL WRR56X18FW02 "Replaced compressor and dye dryer. New compressor not properly running. Receiving 120v to the compressor. No drop in pressure when attempting to run. ; rqstng P&A on 1 W11125124 (Compressor), dspstn on spec-tagged invntry: 1 W11125124 COMPRESSOR"

Near Matthews Dr, Cincinnati, OH 45215
Terry  S.

Terry S.

KITCHEN WHIRLPOOL WDT710PAHW1 Replaced unit console. Ran rest cycle. All systems check ok at this time.

Near Belknap Place 1, Cincinnati, OH 45218
Terry  S.

Terry S.

REFRIG WHIRLPOOL WRF757SDHZ00 Found unit FF ceiling led lights not operating. FF led lights recieving voltage. Found Freezer Compartment led light not operating. Ordering freezer light module. ; rqstng P&A on 1 W10695459 (Led light module)

Near Elliott Farm Way, Loveland, OH 45140
Terry  S.

Terry S.

XXL FRENCH DOOR KITCHENAID KFIS29PBMS02 "Found unit not cooling in either compartment. No findings of UV Dye on evaporator, dye dryer, or compressor. Recovered refrigerant. Recharged unit with 5.50oz of r134a refrigerant. No frost pattern on evaporator. High side pressure 113psi, low side 65psi. Spoke with Liam at whirlpool tech line and he advised that the. Oppressor was bad. Ordering W10168473 (compressor).; ordrng 1 W10168473 (Compressor)"

Near Apple Brook Ln, Dayton, OH 45458
Terry  S.

Terry S.

REFRIDGERATOR KENMORE 106.6215211 "Unit evaporater only frosting to first loop. Compressor is very hot to the touch. Freezer temp 35 degrees, fresh food temp 55 degrees."

Near Madison Rd, Cincinnati, OH 45227
Terry  S.

Terry S.

REFRIDGERATOR WHIRLPOOL WRT311FZDW00 Found unit with water in fresh food and freezer compartment. Found clog in drain. Cleared clogged at drain. All systems check ok at this time.

Near Madison Rd, Cincinnati, OH 45227
Terry  S.

Terry S.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Check the refrigerator over found unit not cooling refrigerator or freezer sections found freezer temperature at 34° found refrigerator at 57 checked head pressure at 247 PSI cold Whirlpool tech support spoke with Andrew after conversation he recommended installing suction valve to check suction pressure and we need access to evaporator to check for Frost installed 97802 6 valve on the low side check pressures again at 18 PSI on the low side 264 on the head pressure spoke with Chris at Whirlpool tech support he determine unit non-repairable upon multiple; used 1 978026 (Val) from stock

Near Noah's Run, Lebanon, OH 45036
Terry  S.

Terry S.

KITCHEN WHIRLPOOL WDT710PAHW1 Found unit drain motor humming and stuck. Replaced the motor. Found unit console separating from unit. Ordering console. ; ordrng 1 W11116422 (Console)

Near Belknap Place 1, Cincinnati, OH 45218
Terry  S.

Terry S.

LAUNDRY WHIRLPOOL MVWB835DW4 Found unit unplugged in garage. Unit not displaying error codes due to being unplugged for extended amount of time. Per customer error codes were F6E1 and F6E2. Ordering console and control board. ; ordrng 1 W11170706 (Control) and 1 W11112656 (Console)

Near Eagleview Way, Cincinnati, OH 45215
Terry  S.

Terry S.

FREEZER KITCHENAID KRFF707ESS01 "Check the refrigerator over found compressor extremely hot compressor valves chattering unit needs compressor replaced; ordrng 1 W10832994 (Compressor), dspstn on spec-tagged invntry: 1 WPW10143759 DRIER UV"

Near Golf Club Dr, Lebanon, OH 45036
Terry  S.

Terry S.

REFRIGERATOR WHIRLPOOL WRS321SDHV01 Found fresh food compartment freezing items throughout. Thermistor out of range. Ordering part. ; ordrng 1 WPW10384183 (Thermistor)

Near Tiverton Ln, Cincinnati, OH 45231
Terry  S.

Terry S.

OVEN WHIRLPOOL WOD97EC0HZ01 Found error code F6E0 on unit. Contacted tech line for documentation. Unit not connected to WiFi. Per whirlpool service pointer W11437808. File number SR7728764996 spoke with Andrew.

Near Winlake Dr, Cincinnati, OH 45231
Terry  S.

Terry S.

"M/W OTR, PURCHA" WHIRLPOOL WMH32519HZ3 Found unit light bulb socket broken off and stuck inside the socket. Removed bulb socket and replaced bulb. Found unit socket not functioning properly. Ordering part. ; ordrng 1 W10210871 (Socket)

Near Misty Stream Dr, Cincinnati, OH 45231
Terry  S.

Terry S.

TM 21' MFD WHIRLPOOL WRT104TFDW00 Replaced evaporator. Recharged unit with 4.5oz of R134a. Unit functioning normal.

Near Marshall Dr, Amelia, OH 45102
Terry  S.

Terry S.

REFRIGERATOR WHIRLPOOL ART318FFDW06 "Replace the compressor installed a dive filter drier recharge unit with 3.7 oz of R134a no leak detected unit operating properly at this time; used 1 W10896677 (Fitting), 1 Af1200 (Stub), and 1 Wpw10143759 (Dryer) from stock"

Near Marshall Dr, Amelia, OH 45102
Terry  S.

Terry S.

WASHER WHIRLPOOL WTW4850BW0 Diagnosed unit with improper functioning gear case. Unit would engage drum. ; ordrng 1 W11255272 (Gear case) and 1 W10006354 (Cam kit)

Near Oak Forge Pl, Trenton, OH 45067
Terry  S.

Terry S.

REFRIGERATOR WHIRLPOOL WRX988SIBE00 Replaced evaporator motor. Unit functioning properly. ; pckd up 1 Wpw11032800 (Evaporator motor)

Near Greenfarms Dr, Cincinnati, OH 45224
Terry  S.

Terry S.

REFRIGERATOR KITCHENAID KRMF706ESS01 "Checked the refrigerator and found the system flat, put in 140 psi of nitrogen and watched the pressure drop. Called into whirlpool tech support and spoke with Rich informed them of past repairs and current system pressures in 30 minutes unit dropped 100 psi to 42 psi static .SR7728665737; dspstn on spec-tagged invntry: 1 W10608485 EVAPORATOR"

Near Lesourdsville West Chester Rd, Beckett Ridge, OH 45069
Terry  S.

Terry S.

REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Checked the refrigerator and found only dashes in the display, tried to put the unit into diagnostics would not go.; ordrng 1 WPW10503278 (Jazz board)"

Near Willow Crest Ln, Beckett Ridge, OH 45069
Terry  S.

Terry S.

LAUNDRY MAYTAG MVWB766FW1 Found bowed agitator. ; ordrng 1 W10882734 (Agitator) and 1 W10811957 (Basket Assembly)

Near Matthews Ct, Glendale, OH 45246
Terry  S.

Terry S.

REFRIGERATOR WHIRLPOOL WRT318FZDM05 "Checked the refrigerator and found the compressor not starting, replaced the start device and still not starting. The refrigerator needs the compressor replaced. ; ordrng 1 W11209866 (Compressor), used 1 8201786 (Start devise) from stock"

Near Foxwood Pl, Hamilton, OH 45011
Terry  S.

Terry S.

DRYER - ELECTRIC WHIRLPOOL WGD7000DW1 Check check dryer for broken handle order new door handle; ordrng 1 W10861225 (Door handle)

Near Ambassador Dr, Cincinnati, OH 45231
Terry  S.

Terry S.

FREEZER KITCHENAID KRFF707ESS01 Check the refrigerator over found no ice in the ice bucket checked in the mold there was minimal ice in the mold set unit 2 test 57 Harvest harvested what ice was in there set unit to fill test unit filled check ice fan did not seem to technician that there was enough bowlocity to the Iceman cold Whirlpool tech support spoke with Ed he advised that in test mode that that fan will pulse that is not a constant speed ask to check temperatures in the freezer between two pieces of food the temperature was 3.4 was advised to replace the u i control assembly no charge for the per Wayne; ordrng 1 W10845525 (UI)

Near Linden Dr, Cincinnati, OH 45215
Terry  S.

Terry S.

REFRIGERATOR WHIRLPOOL WRS588FIHZ "Found the refrigerator and was able to repair the power cord, reinstalled the doors and unit checked ok."

Near Colerain Ave, Cincinnati, OH 45251
Terry  S.

Terry S.

REFRIGERATOR WHIRLPOOL WRF550CDHZ02 Found ice under mold or ice bucket suspect leak and mold ordering new ice maker; ordrng 1 WPW10300024 (Icemaker)

Near Bryn Mawr Dr, Cincinnati, OH 45224
Terry  S.

Terry S.

REFRIGERATOR WHIRLPOOL WRT318FMDM05 Replace refrigerator door handle unit checked okay

Near Matthews Dr, Cincinnati, OH 45215
Terry  S.

Terry S.

REFRIGERATOR WHIRLPOOL WRX988SIBE00 Found broken wires on the freezer evaporator motor ; ordrng 1 W11032800 (Freezer evaporator motor)

Near Greenfarms Dr, Cincinnati, OH 45224
Terry  S.

Terry S.

REFRIGERATOR KITCHENAID KRFF707ESS01 Condensation found on Ice room door as well as back left corner of refrigerator sealing spoke with Austin at Whirlpool tech support unit is making ice on a consistent basis so it is not a sealed system issue unit needs Perma gum placed between ice box and back wall of freezer to seal that area off also needs ice room door replaced and both refrigerator door gaskets for Whirlpool tech support reference number Sr 7727724697; ordrng 1 212643 (Permagum) and 1 W11399564 (Ice room door) and 2 W10407212 (Ref door gasket)s

Near Lakeview Ct, Loveland, OH 45140
Terry  S.

Terry S.

REFRIDGERATOR KITCHEN AID KRSC503ESS00 Checked the refrigerator and found the pressure at 24.7 low side and 106.6 head spoke with Ed at whirlpool technician support the unit needs 3 way valve.; ordrng 1 W11429997 (3 way valve)

Near Legacy Ln, Cincinnati, OH 45249
Terry  S.

Terry S.

OVEN WHIRLPOOL WFE525S0JZ0 Found door gasket coming out of cavity and prayed reinstall door gasket in cavities so it will not come out again unit working properly

Near Traverse Ct, Cincinnati, OH 45242
Terry  S.

Terry S.

RANGE WHIRLPOOL WFG320M0BS3 Ignitor for oven and broiler defective order new ignitor ; ordrng 1 W11176454 (Ignitor)

Near Cherokee Dr, Loveland, OH 45140
Terry  S.

Terry S.

DBL OVEN JENNAIR WW30430P X keypad accepting commands but display is out also finches also Springs are broken on hinges Parts on order ; ordrng 1 WP71001872 (Oven control board) and 5 W11233072 (Screw)s and 2 Wp74008014 (Hindge)s

Near Catalpa Woods Ct, Cincinnati, OH 45242
Terry  S.

Terry S.

WASHER WHIRLPOOL WTW4816FW "Replaced the console parts and found the water level switch broken as well ; ordrng 1 WPW10285511 (Switch) and 1 Wp489069 (Screw), dspstn on spec-tagged invntry: 1 W11210459 VALVE"

Near Ridge Ave, Cincinnati, OH 45213
Terry  S.

Terry S.

DRYER WHIRLPOOL WED7500GC0 Front door would not stay closed replaced right and left hinges and enter door unit working properly now

Near Hamilton Ave, Cincinnati, OH 45240
Terry  S.

Terry S.

REFRIG KITCHEN AID KBFN402ESS Check the refrigerator over a pound screw Holding Center hinge bushing broken customer declined estimate for repairs is going to contact Whirlpool directly

Near Wrenwood Ln, Terrace Park, OH 45174
Terry  S.

Terry S.

REFRIGERATOR KITCHENAID KRFF305ESS00 Replace main board check unit operation should customer and prove the air was coming out the damper in the refrigerator section the unit is operating properly at this time

Near Cryer Ave, Cincinnati, OH 45208
Terry  S.

Terry S.

50#IM 15' FS KITCHENAID KUIX505ESS1 "Replace compressor evaporator drain pump unit operating properly at this time; ordrng 1 Wpw10605286 (Compressor), dspstn on spec-tagged invntry: 1 W11325175 PUMP"

Near Wrenwood Ln, Terrace Park, OH 45174
Terry  S.

Terry S.

REFRIGERATOR KITCHENAID KRSC703HPS00 Checked the refrigerator and found the ice bucket is jammed and unable to turn. Unit need the ice bucket replaced.; ordrng 1 W11347840 (Bucket)

Near Waycross Rd, Cincinnati, OH 45240