Neil B.
Local Reviews
for Neil
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Patrick - Springfield, OH
Great service
Patrick - Springfield, OH
Neil was great
Very knowledgeable Tech
Kathleen - Springfield, OH
GREAT
April - New Carlisle, OH
Awesome service
Rita - Springfield, OH
.deb
Debora - Dayton, OH
Service tech was friendly and very knowledgeable.
I liked the callback before service man arrived, service was all business with a very good explanation of what to expect, job was well done, i would r
Adam - Springfield, OH
My 3 year old refrigerator was not working properly, freezer was working but not defrosting, that caused a lot of ice to build up and block the vent to the refrigerator, repairman knew what it was immediately, explaining the repair and service call. Job well done.
Mary
Mary - Dayton, OH
Great
Response from A to Z Appliance Service:
Thank you very much for the review. We appreciate it.
Excellent Service
Larry - Dayton, OH
Response from A to Z Appliance Service:
Thank you very much for the review. We appreciate it.
Great service
Mark - Yellow Springs, OH
We were very pleased with the service as well as the information he shared on general care and maintenance of the dryer
Response from A to Z Appliance Service:
Thank you very much for the review.
Awesome service..very efficient...
Sheila - Springfield, OH
A-Z. ...excellent service....would recomend
Response from A to Z Appliance Service:
Thank you very much for the review.
Leonard
Leonard - Fairborn, OH
The servicemen was very curious and explained everything he was doing and cost up front. I would call for service again
Response from A to Z Appliance Service:
Thank you for the review
Wonderful service! We were very pleased!
George - Springfield, OH
Response from A to Z Appliance Service:
Thank you for the review
Knowledgeable repair technician
Elaine - Springfield, OH
Prompt courteous service
Very helpful
Sharon - Springfield, OH
Told us what we needed to know and was very polite and neatly dressed.
Great Service
Brent - Cedarville, OH
Great Repair Service
Bob - Dayton, OH
Fantastic job by the technician repairing my washing machine. Quickly diagnosed the problem (Gear Box seal leaking oil), replaced it, meticulous in cleaning up. Friendly and knowledgeable. Totally happy in the service provided.
Response from A to Z Appliance Service:
Thank you for this review
Robin Chaney
Robin - Fairborn, OH
Everyone was professional and the job was done quickly!
Response from A to Z Appliance Service:
Thank you for this review
I thank you
John - Beavercreek, OH
Shared good information
Response from A to Z Appliance Service:
Thank you for this review
Excellent service
David - Springfield, OH
Response from A to Z Appliance Service:
Thank you for this review
Good service
Barbara - New Carlisle, OH
Response from A to Z Appliance Service:
Thank you for this review
Impressive Service
Buzz - Enon, OH
We were impressed by the timeliness, appearance, knowledge displayed by Neil. A true example of "Customer Service" so rare to see these days.
Response from A to Z Appliance Service:
Thank you for this review
My wife pleased with customer service
Paul - Springfield, OH
Response from A to Z Appliance Service:
Thank you for this review
timely efficient
Ann - Fairborn, OH
Response from A to Z Appliance Service:
Thank you for this review
Terrific experience!
Lisa - Enon, OH
Neil is amazing! His work with us was phenomenal. He is a true pro. He will be our go-to guy for the future.
Response from A to Z Appliance Service:
Thank you for this review. Our techs really appreciate customers leaving reviews of their performance.
Neil B.
WASHER WHIRLPOOL WTW6600SW2 Cold water won’t fill. Installed — inlet water valve. Unit checks OK.
Neil B.
"BOTTOM MOUNT, CA" KITCHENAID KRMF706ESS01 Installed — dispenser motor / motor shaft. Unit checks OK
Neil B.
WASHER MAYTAG MVWB765FW3 Clicking sound towards end of cycle. F0E5 ( Off balance ). Ran test cycle toObserve — checked OK. Ran Manual high spin - checked OK. Ran 3 largeBath towels to observe — it did what customer experienced — the unit starts outWith medium spin for a few minutes then start to slow down. Just as it starts toSlow down it makes a clicking noise. I ran it twice to experience. Called techLine ( Bruce ) SR # 7725552385. Ordering — Rotor / screw / clutch / slider.Next visit — Tuesday 8-13-19. Request for 1:00 or after.; ordrng 1 W10734521 (SLIDER) and 1 W10752189 (SCREW) and 1 W10754448 (CLUTCH) and 1 W11260239 (ROTOR)
Neil B.
DISHWASHER KITCHENAID KUDE70FXBL5 Not filling or draining. Unit needs drain pump. Next visit — Friday 8-9-19.Next visit — ; ordrng 1 W10531320 (DRAIN PUMP)
Neil B.
XXL FRENCH DOOR WHIRLPOOL KFIS29PBMS02 Freezer still not cold enough. Fridge Evap checks OK ( it’s the new black coated )(Fridge temp 39) ( freezer temp 38 ). Freezer Evap has NO frost pattern.Ordering — Evap W10917531 / Compressor W10276644/ Drier W10143759.Next visit — Friday 8-7-19. Customer will contact warranty to have this dispatched. ; schdld next appmnt for 8/9 FRI !
Neil B.
REFRIG GE GSS25WGTA BB Compressor makes noise when shutting off sometimes. Took back panel & checked Evap fan - checked OK. Unit is at least 10 yrs old. Customer will observe.
Neil B.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Install — ice maker. Unit filled & checks OK.
Neil B.
REFRIGERATOR WHIRLPOOL GZ25FSRXYY2 Old ice bin was frozen in place. Removed old bin. Cleaned out ice. Fixed ice maker & installed new ice bin. Unit checks OK.
Neil B.
RANGE WHIRLPOOL WFG525S0HS1 Installed — CNTRL Panel. The new CNTRL panel has a slight dent on right side.Ordering another panel. Next visit — Monday 8-12-19.; ordrng 1 W11026866 (CNTRL PANEL)
Neil B.
DISHWASHER KITCHENAID KDTE334GPS0 Leaking — ran unit to observe - would not duplicate any leaking. Unit has no evidence of prior leak on insulation. Asked customer to observe.
Neil B.
LAUNDRY MAYTAG MVWB835DW1 Leaving clothes wet. F0E5 ( Off balance ) F0E3 ( overload ). Ran test cycle to observe - checks OK. Ran a couple large bath towels on rinse & spin to observe— unit never went into ( max extract ). Ran manual high spin cycle - checked OKTech line ( Leon ) —
Neil B.
DISHWASHER KITCHENAID KDTE334GPS0 Leaking — ran unit to observe - would not duplicate any leaking. Unit has no evidence of prior leak on insulation. Asked customer to observe.
Neil B.
UPRIGHT / CHEST KENMORE 253.214211 Complaint — not cold enough. Customer said sometimes unit seems cold & Other times NOT. Pulled Evap cover off to expose Evap. It has about 20% orLess frost pattern. Also defrost drain is plugged as well. I cleaned out drain &Ice build-up. Unit is 18 yrs old. Advised customer to replace unit - agreed.
Neil B.
FRIDGE KENMORE 253.7041941 Installed — Evap fan motor / fan blade —- Unit Checks OK.
Neil B.
RANGE WHIRLPOOL WFG525S0HZ1 Installed — outer door / trim pieces / screws. Unit checks OK.
Neil B.
KITCHEN WHIRLPOOL WDT730PAHZ0 Leaking bottom left of door. Ran unit & found that when either bottom & middle wash arm rotates around it is spraying water against bottom left corner.Ordering — Middle & bottom wash arm. Next visit — Monday 8-12-19.; ordrng 1 DWTOOL and 1 W10448645 (MIDDLE WASH ARM) and 1 W10491331 (BOTTOM WASH ARM.) and 1 W10544004 (STRIKE)
Neil B.
DISHWASHER AMANA ADB1400AGB1 Complaint — dishes not dry enough. NO error codes. No softened water.Ran test cycle to check Element - OK. There is rinse agent in dispenser.Customer said she hasn’t had to refill dispenser since MAY of this year &It’s still full. Ordering soap dispenser assembly. Next visit — Monday 8-12-19.; ordrng 1 W10428217 (DISPENSER)
Neil B.
REFRIGERATOR WHIRLPOOL WRT318FZDW05 Installed — Elect CNTRL. Unit checks OK at this time. Asked customer to Observe.
Neil B.
XXL FRENCH DOOR WHIRLPOOL KFIS29PBMS02 "Installed — Compressor / ( Fridge ) Evap / multiple couplers & access valve.Ran unit through test 4. Unit checks OK. Asked customer to observe.I also installed new fridge fan assembly with thermistor.; used 2 10895713 (COUPLER), 1 W10895750 (COUPLER), 1 W10895757 (COUPLER), 1 W10896689 (COUPLER), 1 W10896713 (COUPLER), 1 W10897195 (ALUM COUPLER), and 1 W11043042 (ACCESS VALVE 5/16) from stock"
Neil B.
DISHWASHER KITCHENAID KUDE70FXBL5 Install — Drain Pump. Unit checks OK.
Neil B.
WASHER WHIRLPOOL WTW8500DC0 Not advancing — F3E2 ( inlet water temp fault ) F9E1 ( drain pump fault )F9E2 ( drain pump ) F0E5 ( Off balance ). Cleared out error codes. Ran test cycle — drain pump has failed. Ordering drain pump. Next visit — Monday8-12-19.; ordrng 1 W10581874 (DRAIN PUMP)
Neil B.
REFRIGERATOR WHIRLPOOL WRS321SDHZ Complaint — Noisy. Plugged unit in. Checked freezer Evap fan. Pulled back panel off & checked condenser fan assembly. Could not find anything wrong with unit. Fridge checks OK.
Neil B.
N/A N/A WDF510PAYSA Installed — lower rack / wheels. Unit checks OK.
Neil B.
KITCHEN WHIRLPOOL WDF520PADM7 Complaint — front door damaged ( dented ). Partner Team ( Zack ) —Policy adjust # WLLVZLLAPL1. Next visit — Thursday 8-15-19. Ordered —Front door panel. ; ordrng 1 W10629473 (FRONT DOOR PANEL)
Neil B.
DRYER WHIRLPOOL MEDB765FC0 Sometimes won’t start. NO error code. Unit is working for me OK.Passed diagnostics. Tech line ( Robert ) SR # 7725578516. Went over operating procedure with customer.
Neil B.
WASHER MAYTAG MVWC465HW2 Complaint — knocking when spinning. NO error codes. Ran calibration & test cycle - checked OK. Ran manual high spin to observe - OK. Ran 3 bath towels To observe operation - checks OK. ( The drain hose does vibrate a bit ).The drain pump doesn’t sound very good when running. Ordering drain pump.Next visit — Wednesday 8-14-19.; ordrng 1 W10919003 (DRAIN PUMP)
Neil B.
DRYER KENMORE 110.6510231 Heat is working on timed but not auto. Confirmed auto dry is not heating.There is only one wire going to sensor for unit ? Dryer needs either or both —Elect CNTRL W10476828 / Timer W10186032 . Customer wants to discuss with his wife whether to repair or notLabor would be — .
Neil B.
DRYER WHIRLPOOL WED5000DW2 Complaint — thumping sound. Unit does make a slight rattling sound. Unit sitsOn wooden pallets. Customer will see what he could do. I took unit ALL apart& checked — Pulley / support wheels / belt / blower housing. Unit checks OK.
Neil B.
REFRIGERATOR WHIRLPOOL WRT318FZDW02 Installed — door stop / lower hinge / screw. Also installed — Silicone were cabinet meets liner on both freezer & fridge cabinet.
Neil B.
WASHER MAYTAG MVWX655DW1 Complaint — NOT powering up at all. Confirmed NO power at Elect CNTRL.Installed — Elect CNTRL. Ran calibration & test cycle. FYI - the lights above washer when washer is running will dim a little. Power source checks OK.Nothing else is plugged into same outlet with washer.
Neil B.
MICROWAVE WHIRLPOOL MMV4205DS1 Unit not heating — installed — Magnetron only. Unit checks OK.
Neil B.
SXS 25' MFD WHIRLPOOL WRS325SDHW01 Styrofoam in ice. The ice bin was full of ice when arrived. I melted ALL of the ice in customers sink. There was NO styrofoam in that ICE. Took picture of styrofoam that was in the crushed ice that customer experienced.Asked customer to observe & call if any more problems.
Neil B.
XXL FRENCH DOOR WHIRLPOOL KFIS29PBMS02 Installed — Elect CNTRL ( Power Board ). Unit still powers off randomly.Found bad freezer Fan motor. Ordering multiple parts for repair. Next visit — Friday 8-2-19.; ordrng 1 67006338 (MOTOR FAN CLIP) and 1 67006339 (FAN MOTOR GROMMET) and 1 W10363507 ( EVAP SHROUD FAN) and 2 W10856123 (FOAM GASKET)s and 1 W11032800 (EVAP FAN MOTOR) and 1 WP67006337 (FAN BLADE)
Neil B.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Complaint — bottom ice maker not making ice properly. Ice maker broken.Ordering Ice maker. Next visit — Wednesday 8-7-19. ; ordrng 1 W10886939 (ICE MAKER)
Neil B.
N/A N/A WDF510PAYSA Complaint — unit fills but not washing. Ordering — Sump & Motor / Elect CNTRL/ OWI / Drain pump.; ordrng 1 W10348269 (DRAIN PUMP) and 1 W10482480 (SUMP & MOTOR) and 1 W10705575 (OWI) and 1 W10804121 (ELECT CNTRL )
Neil B.
FRIDGE KENMORE 106.5956299 Complaint — fridge compartment not cooling properly. Freezer is not cooling properly either. Freezer bottom - block of ice. Cleaned out freezer to get toFreezer Evap. The Evap has 10% frost pattern. Unit is 20 yrs old. Customer willReplace with another fridge.
Neil B.
OVEN WHIRLPOOL WGE745C0FS01 Top oven only gets to 350. Oven sensor checks OK. Ran oven at 400 - after 10 minutes oven said it hit temp. It was off by 90 degrees. After 14 minutes from starting oven it hit 400. I turned off bake & restarted top oven on 450 to observe— oven got up to 450 degrees. Unit checks OK. Asked customer to observe.
Neil B.
OVEN MAYTAG MER6875AAB Complaint — bottom oven heats to 230 degrees. Found improper power to bottom oven Element. Unit needs — CNTRL & Switch Assembly WP5701M799-60 .
Neil B.
WASHER WHIRLPOOL WET4024HW0 Installed — door switch. Unit checks OK.
Neil B.
WASHER MAYTAG MVWC415EW0 Complaint — wet clothes. F7E6 ( motor fault ). Unit needs — GEARCASE W11035747 / Splutch W10721967 / Actuator W10913953 . Customer will purchase new washer.