Neil B.
Local Reviews
for Neil
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Tom - Springfield, OH
Neil was very courtesy, well informed with excellent knowledge of the refrigerator he came to fix. I had Neil in my home previously on a problem with a washer, his experience was obvious on that repair also. If I have additional issues I hope Neil is the one assigned to me.
Great Service
Marty - Springfield, OH
Great service always on time and quick.
Terry - Fairborn, OH
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Neil Barnhoff was very efficient and completed his work with expertise. Great job Neil. The oven is working perfectly this morning. It is nice to b
Cindy - Springfield, OH
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Great service
Edward - Springfield, OH
Neil did an outstanding job!
Very good service
Cynthia - Springfield, OH
He knows the product and solved the problem. Will return with replacement items
good technician
Barbara - Fairborn, OH
Response from A to Z Appliance Service:
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Daniel
Leonard - Springfield, OH
Very nice
Response from A to Z Appliance Service:
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Customer
Melissa - Springfield, OH
Friendly and worked quickly.
Response from A to Z Appliance Service:
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Needed Repair and Assessment
Robert - Cedarville, OH
Neil B. was the technician who came to service an appliance under warranty and then I wanted him to evaluate an older washer and dryer. He was efficient, informative and gave me an honest assessment of my older appliances. Took care of my new appliance and I would say if you get Neil on a service call, you'll be in good hands.
Response from A to Z Appliance Service:
Thank you for writing a review! Neil is a vital part of our team.
Vr
Cheryl - Medway, OH
I Great service
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Great service
Marsha - Springfield, OH
Neil provides great service.
Response from A to Z Appliance Service:
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Washer - repair
Sandy - Springfield, OH
Response from A to Z Appliance Service:
Thank you!
Title
William - Yellow Springs, OH
Response from A to Z Appliance Service:
Thank you!
Bayard Washer Repair
Gary - Yellow Springs, OH
Neil was amazing. Very polite, very easy to work with, kept us informed, and his expertise was quite evident. He also provided great insight on other brands
Response from A to Z Appliance Service:
Thank you for writing a review!
Melissa
Melissa - Springfield, OH
Response from A to Z Appliance Service:
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satisfied customer
Karen - Springfield, OH
Response from A to Z Appliance Service:
Thank you!
Amy
Amy - Springfield, OH
Neil was very friendly and worked hard to figure out the problem with my microwave.
Response from A to Z Appliance Service:
Thank you for giving us your feedback! Neil is a vital part of our team.
Leveling the Dishwasher
Mike and Donna - Dayton, OH
Awesome Service. I learned a lot about how to achieve the best performance from my dishwasher
Response from A to Z Appliance Service:
Thank you for giving us your feedback!
Intermittently working dryer
Bob - Fairborn, OH
We gave A to Z a real problem which turned out to be a breaker problem rather than a dryer problem. A to Z made a second trip to house at no cost.
Response from A to Z Appliance Service:
Thank you for giving us your feedback!
Whirlpool 3-door refrigerator/freezer not producing ice cubes in lower freezer drawer.
Douglas - Springfield, OH
Efficient & professional aervice.
Response from A to Z Appliance Service:
Thank you for writing a review! If there was anything we could have done to bring you 5-star service, please feel free to reach out and let us know.
Service
Pamela - New Carlisle, OH
Would like to have had the company contact our residence as to when the service would be conducted. Customers shouldn't have to be on standby all day not knowing when service would be expected, Once we contacted the company they indicated the time would be anywhere from 3-6 p.m. We understand that Neil had trouble with his vehicle and appreciate that he made the effort with management to get our service call taken care of. He was very considerate when he arrived and accomplished the job.
Great.
Cherie - New Carlisle, OH
Response from A to Z Appliance Service:
Thank you for writing a review!
Great experience
Marsha - Springfield, OH
The experience was great, Neil the service rep was super nice and took care of the problem
Response from A to Z Appliance Service:
Thank you for writing a review! Neil is a vital part of our team.
Great service
Amy - Springfield, OH
Response from A to Z Appliance Service:
Thank you for writing a review!
Neil B.
REFRIGERATOR AMANA ABB1921DEW Complaint — leaking from valve on back of fridge. Not Able to stop leaking at valve. Unit will need new valve. Ordering valve. Next visit — Monday 6-15-20.; ordrng 1 67003753 (INLET VALVE )
Neil B.
REFRIGERATOR WHIRLPOOL WRT314TFDW00 Complaint — fridge section not cooling properly. Unit has faulty Evap motor.Ordering parts — next visit — Tuesday 6-9-20.; ordrng 1 WP2163777 (FAN BLADE) and 1 WP2315539 (EVAP MOTOR)
Neil B.
KITCHEN WHIRLPOOL WDF590SAJB0 Complaint — dented on upper right of outer door. Ordering door. Next visit —Friday 6-12-20.; ordrng 1 W10810488 (( BLACK ) FRONT DOOR PANEL) and 1 WP350924 (WATER TEST STRIPS.) and 2 WP8269145 (UNDERCOUNTER BRACKET)s
Neil B.
RANGE MAYTAG MER8800FZ1 Complaint — outer door glass broken. Covered — MQK3IQJWPL1. The outer door is not in stock at supplier or Vendor. It will be probably at least2 weeks or longer to get that part. Scheduled next visit — Monday 6-22-20.; ordrng 2 W10241367 (SCREW)s and 1 W11047015 (OUTER GLASS ASSEMBLY) and 2 W11233072 (SCREW)s and 2 WP8533988 (SCREW)s
Neil B.
WASHER MAYTAG MVWX655DW1 Complaint — overfill with water & stops. F8E1 ( no fill / long fill ) F0E5 ( off Balance ). Test cycle checks OK. Ran a Normal cycle to observe — checks OK.Tech line ( Chris ) — check pressure tube connection on tub ( SP 11367903 ).The ( pressure dome port ) checks OK. Next visit — Monday 7-1-20.; ordrng 1 W11116592 (ACU)
Neil B.
REFRIGERATOR WHIRLPOOL KRMF706EBS01 Complaint — Fridge section NOT cooling properly. Fridge Evap is completely frozen. Cleared out Ice & frost. Ordering — Evap motor assembly / screws /PERMAGUM. Next visit — Wednesday 6-3-20.; ordrng 1 212643 (PERMAGUM) and 4 67006425 (SCREWS)s and 1 W11087438 (EVAP MOTOR ASSEMBLY) and 2 W11456089 (TUBING CLAMPS )s and 2 WPW10339879 (ZIP TIE)s
Neil B.
DISHWASHER WHIRLPOOL KDFE104HBS0 Complaint — when dishwasher fills the fill valve flutters. Ordering fill valve.Next visit — Tuesday 6-2-20. ; ordrng 1 W11175771 (FILL VALVE)
Neil B.
DISHWASHER WHIRLPOOL WDF330PAHB2 Complaint — damaged. Unit needs — front panel W10827631 ()Friction sleeve WP8268961 ( ) / console black W11095590 ( ) / Elect CNTRL W11087226 ( ) / inner door W10274908 ( ) / Tub assembly W10804026 () / Latch strike WP8580309() / Sump & motor W11025157 (). Parts total .Will need double Labor. Partner team ( christy ) said to call tech line ( Dustin )SR 7727–837–926. Called Partner Team back ( Lexis ) — she talked with techLine — Whirlpool not covering repair — SR # 7727–783–8460.Submitting repair to LOWES. FYI — Labor would be .
Neil B.
REFRIGERATOR WHIRLPOOL KRFC704FBS01 Complaint — Fridge section not cooling properly. Fridge set points — ( fridge 35 ) ( freezer 5 ). Actual temps ( Fridge 55 ) ( freezer 2 ). I checked fridge Evap Fan ( test 57 ) - OK. There was some ice formed on bottom of ( pantry pan ) in Fridge section. The fridge Evap thermistor is measuring 5910 ( 47 degrees ).Ordering — Evap fan assembly. Next visit — Tuesday 6-26-20.; ordrng 1 W11395558 (EVAP ASSEMBLY)
Neil B.
DISHWASHER KITCHENAID KDTE234GBS0 Complaint — not washing. Confirmed sump & motor not working. Ordering — Sump & Motor. Next visit — Tuesday 6-2-20.; ordrng 1 W11085683 (SUMP & MOTOR)
Neil B.
RANGE WHIRLPOOL WFE505W0JZ0 Installed — infinite switches. Unit checks OK.
Neil B.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Installed — UI. Unit checks OK at this time.
Neil B.
REFRIGERATOR KITCHENAID KRMF706ESS01 Complaint — NO lights inside fridge & freezer. Unit has bad UI. I unplugged UI.Lights & dispenser work now. Unit needs — UI ( Pantry drawer ) W10769076( ) / wire harness W11170612Customer wants to contact Whirlpool to see if they will cover repair. He will let us know.
Neil B.
DRYER - ELECTRIC WHIRLPOOL WED6620HC0 Long dry times. NO error codes. Checked venting. Unit checks OK.
Neil B.
WASHER MAYTAG MVWC565FW2 Complaint — turns on & off on its own. F1E1 ( Main CNTRL fault ). Ordering — Elect CNTRL / drain pump. Next visit — Friday 5-15-20.; ordrng 1 W11399433 (ELECT CNTRL) and 1 W11399437 (DRAIN PUMP)
Neil B.
WASHER ROPER RTW4516FW2 Unplugged when arrived. Customer said problem is not filling properly. After Plugging unit back in unit immediately went into drain default. Polarity for outlet Checks OK. F8E1 ( no fill / long fill ). ; ordrng 1 W11210463 (INLET VALVE ASSEMBLY)
Neil B.
RANGE WHIRLPOOL WFE550S0HZ1 Complaint — door hinge. Installed — active hinge. Unit checks OK.; dspstn on spec-tagged invntry: 1 WPW10299224 HINGE
Neil B.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Installed — ice maker / ice maker harness. Unit filled & checks OK. Asked customer to observe.
Neil B.
DRYER WHIRLPOOL WED7300DW1 Complaint — Not working at all. F4E4 ( L2 line voltage error ) F2E1 ( UI stuck )F3E1 ( moisture sensor shorted ). After I put unit back together & unit will not Even power back up. Ordering — Elect CNTRL / CNTRL panel / wire harness. Submitting for approval through Asurion. ; rqstng P&A on 1 W10662517 (CONSOLE ASSEMBLY) and 1 W10777422 (WIRE HARNESS) and 1 W10802078 (ELECT CONTROL)
Neil B.
WASHER WHIRLPOOL WTW5000DW3 Complaint — NOT working. F0E5 ( off balance ). Agitation / spin cycles check OK.
Neil B.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Complaint — noisy ice maker / water not cold. Ordering — ice maker & wire harness. This fridge does not have a normal water reservoir. It has the water Reservoir that has tubing circled around multiple times. The water pressure seems low. I checked water coming out of water dispenser on fridge door —Getting 6 ounces in 15 seconds. Went over water pressure situation with customer. Next visit — Monday 5-4-20.; ordrng 1 W10300022 (ICE MAKER) and 1 W10838084 (ICE MAKER HARNESS)
Neil B.
FREEZER WHIRLPOOL WZF34X20DW01 "Installed — Dye Drier & charged system. Asked customer to observe. Next visit — Monday 5-4-20.; used 1 W10896678 (LOKRING COUPLER), and 1 W10896710 (COUPLER) from stock"
Neil B.
FRIDGE WHIRLPOOL WRF736SDAM14 Compliant — fridge section not cooling. Ordering — motor harness assembly /Fan blade. Next visit — Thursday 4-30-20.; ordrng 1 67006337 (FAN BLADE) and 1 W11224591 (MOTOR / HARNESS ASSEMBLY)
Neil B.
DRYER MAYTAG MEDC200XW3 Not working — unit has open thermal fuse. Element checks OK ( NO short ).All other thermostats check OK. Installed — thermal fuse. Unit checks OK.; used 1 WP3392519 (FUSE) from stock
Neil B.
LAUNDRY WHIRLPOOL WTW7000DW0 Gives F6E3 ( ACU cannot hear UI ) F2E1 ( UI stuck ). Unit will not work.Ordering — Console assembly / ACU. Next visit — Friday 5-1-20.; ordrng 1 W10812423 (ACU) and 1 W10860738 (CONSOLE ASSEMBLY)
Neil B.
WASHER MAYTAG MVW7230HW0 Complaint — softener not dispensing. Tech line ( Rich ) — did video with him —Said after running some checks — replace dispenser assembly ( which includes Inlet valve ) according to parts break down. Talked with Roger at DAP. He saidBased on his information the part breakdown for the dispenser info is incorrect.Ordering parts separate. Next visit — Friday 5-8-20. ; ordrng 1 W11130936 (VALVE HARNESS) and 1 W11165546 (FILL VALVE ) and 1 W11394572 (LID LOCK) and 1 W11400157 (DISPENSER ASSEMBLY)
Neil B.
FREEZER WHIRLPOOL WZF34X20DW01 Not cooling properly. Unit drawing 1.1 amp. NO frost pattern on Evap. Tech line ( Dave ) — install Dye Drier & charge system. Next visit — Thursday 4-30-20.; ordrng 1 W10143759 (DYE DRIER)
Neil B.
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 Still making noise from condenser on bottom of fridge. I disconnected a wire tieOn a high pressure line that was connected to condenser on bottom. I also adjusted cardboard ( unit cover ) in back of fridge. Unit at this point checks OK.
Neil B.
WASHER WHIRLPOOL MVWB765FW3 Complaint — NOT filling enough. F8E1 ( No Fill / Long Fill ) F0E4 ( spin limited by water temp ) F3E2 ( inlet water temp fault ) F2E1 ( UI stuck ). Tried running cold/ hot water in manual test ( not working ). Installed — NEW inlet valve.Ran unit — checks OK. Asked customer to observe. ; used 1 W10135699 (AFFRESH TABS) from stock
Neil B.
DISHWASHER MAYTAG MDB8969SDH3 Complaint — bottom dish rack falling rack. Ordering parts. Next visit. — Wednesday 4-29-20. Next visit — Labor 47.75 + Tax .; ordrng 4 W10195416V (WHEEL SUPPORT)s and 1 W10315890 (LOWER DISH RACK)
Neil B.
MICROWAVE JENN-AIR JMW3430DS02 Need — Appliance Mgr. next visit — Friday 4-24-20.; ordrng 1 W10821712 (APPLIANCE MGR)
Neil B.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Complaint — leaking water from dispenser somewhere. There was some smallIce build-up under ice bin. Ordering — Ice chute plate. Next visit — Tuesday 4-28-20.; ordrng 1 W10837274 (ICE CHUTE PLATE)
Neil B.
WASHER ADMIRAL ATW4475VQ0 Complaint — stopped working. Unit had faulty lid switch. Fixed lid lock.Unit checks OK.
Neil B.
OVEN FRIGIDAIRE FGF366CCB Oven not heating properly. Unit needs — Bake ignitor. Nope the visit — Monday4-20-20.; ordrng 1 5303935066 (BAKE IGNITOR)
Neil B.
MICROWAVE WHIRLPOOL WMH31017FB0 Gives — F1E4 ( MW Relay ). Ordering — elect CNTRL / interlocks / micro-switches. Next visit — Friday 8-24-20.; ordrng 2 W10156812 (SPRING)s and 1 W10156813 (BOTTOM INTERLOCK) and 2 W10562613 (CAM PLATE )s and 3 W10727360 (MICROSWITCH)s and 1 W10892389 (ELECT CNTRL) and 1 WP8206419 (TOP INTERLOCK)
Neil B.
REFRIGERATOR KITCHENAID KRMF706EBS01 Complaint — powers off on its own. Found water in the Pantry door where UI.Talked with Tech line ( Dustin ) — said to replace Pantry door / UI for pantry door/ wire harness. Because of door - scheduling next visit out 12 weeks. Also talked with Partner Team ( Janet ) — Whirlpool will cover parts KPU0UPTDP1. Next visit — 7-10-20. Labor next visit Plus Tax.; ordrng 1 W10769076 (UI) and 1 W10815668 (PANTRY DOOR) and 1 W11170612 (WIRE HARNESS)
Neil B.
REFRIGERATOR WHIRLPOOL WRS321SDHV01 Broken shelf. Unit needs shelf assembly for fridge section. Parts are not available locally. Ordering parts. Next visit — Friday 5-1-20.; ordrng 1 W11253602 (COVER ASSEMBLY) and 1 W11368751 (PAN HOLDER)
Neil B.
REFRIGERATOR KENMORE 795.7313241 Not cooling - but does run. This is a LG fridge / 3 yrs old. Compressor is running. Unit has a leak somewhere. Unit needs a dye drier & charge to look &Find the leak. I explained to customer that there may be a leak in the cabinet.Not sure after dye drier is installed what may be found. Customer will purchase New fridge.
Neil B.
WASHER FRIGIDAIRE GLYF1040AS0 Complaint — leaking — leak is coming from the tub seam. Unit needs — Seal 134146100 / 4 ea screws 131303900 / Labor to repair Explained to customer that because the unit is old & rusted that otherParts may break in the process of attempting to taking unit apart & putting it back together.
Neil B.
RANGE MAYTAG MGT8800FZ00 Burners not starting sometimes. The LR ( small burner ) I removed burner cap & there was a spider webbing blocking the center whole on the Burner cap causing the gas not to