Neil B.
Local Reviews
for Neil
Powered by Fluid LOCALGreat service very friendly person
Ben - Springfield, OH
Very professional and courteous from start to finish, offered a few tips to keep our new washer running good.
Wall Oven Service - Great
James - Dayton, OH
Neil and Jack had to remove and put our wall oven back in the the cabinet because of an electronic control/ circuit board issue. Neil first came out to confirm the issue, get Lowes Ext Warranty OK for repairs of about $1000, and order the parts. The over works fine now and we cannot tell that they had to remove the oven from the cabinet.
turn around is slow
Stephen - Springfield, OH
The service man Neil is very good. The scheduling is slow. I need a receipr for all of the parts for my records.
Good response time!
Tim - Fairborn, OH
Technician was professional and knowledgeable. I would recommend to friends and neighbors.
KitchenAid Double-Oven
Donald - Beavercreek, OH
A to Z technician was courteous and worked within the constraints imposed by Whirlpool/KitchenAid to ensure service technicians do not expose Whirlpool/KitchenAid for the marginal manufacturers they've become; they like to blame government regulations for their incompetency.
Friendly technician
Amber - Springfield, OH
excellent service
Rebecca - Fairborn, OH
I was completely satisfied with A to Z ; Neil Barnhoft was both professional and helpful.
Response from A to Z Appliance Service:
Thank you for this review. We will pass it on to Neil as well
Great technician
Ed - Dayton, OH
Neil was polite, professional and proficient!
Response from A to Z Appliance Service:
Thank you
Awesome service, polite, quick, efficient.
Benjamin - South Charleston, OH
Response from A to Z Appliance Service:
Thank you for this review.
Great service !!
Nicholas - Springfield, OH
I would recommend service to friends and family!
Response from A to Z Appliance Service:
Thank you
Very nice man
Kathy - Fairborn, OH
Couldn't repair my Samsung refrigerator. But gave me name of Company that could. He did not charge me. He was very informative.
Response from A to Z Appliance Service:
Sorry we could not get your unit repaired, but thank you for the review.
Dishwasher
Benny - Huber Heights, OH
The technician was very knowledgeable and helpful. He deserves a raise for how well he represents the company
Washer repair
Paula - Dayton, OH
Response from A to Z Appliance Service:
Thank you for this review
great service
William - Springfield, OH
Couldn't have been better !!
Response from A to Z Appliance Service:
Thank you very much for this review
Cole
Cole - Fairborn, OH
So far, it’s been a good experience. The tech that came out (Neil) was on time, very friendly, knowledgeable and helped me deal with my home warranty company. Extremely professional. They still have to come back next week, But I am anticipating that I will get the same professional service.
Response from A to Z Appliance Service:
Thank you very much for this review. We appreciate it.
Great job
Steve - Fairborn, OH
Neil did a super job and was a pleasure to work with. I would reccomend him anytime.
Ruth
Ruth - Fairborn, OH
Perfect
Response from A to Z Appliance Service:
Thank you very much. Our techs and staff appreciate the feedback.
Neil was courteous, competent, respectful, & on time
Ron - Fairborn, OH
Response from A to Z Appliance Service:
Thank you for this review. We appreciate it.
Great job!!!
John - Dayton, OH
Very professional and courteous
Response from A to Z Appliance Service:
Thank you
Well done!
Bob - Fairborn, OH
Response from A to Z Appliance Service:
Thank you
Good service! After 4 trips my washer was finally fixed.
Samuel - New Carlisle, OH
My repairman was very nice and knowledgeable.
Response from A to Z Appliance Service:
Thank you for the review. Sorry it took 4 trips, but glad we got it taken care of for you.
Excellent Service
David - Beavercreek, OH
Neil was polite, professional, and completed the work quickly and to my full satisfaction.
Response from A to Z Appliance Service:
Thank you for this review. We appreciate you taking the time to do it.
Awesome customer service
Kristy - Springfield, OH
Neil is a wonderful employee. Very kind and helpful.
Response from A to Z Appliance Service:
Thank you very much for this review.
great
Mark - Dayton, OH
the service tech was great
Response from A to Z Appliance Service:
Thank you
Excellent Service
Ronald - Dayton, OH
Service was professional
Response from A to Z Appliance Service:
Thank you very much
Neil B.
Maytag dryer MEDB835DW4 Installed — blower wheel. Unit checks OK. Had chip away blower wheel to getOld one OFF. ; Job Cmpltd
Neil B.
Whirlpool washer WTW7500GW0 Unit not completing cycle - leaving clothes wet. F3E2 ( inlet water temp fault )F0E4 ( spin limited by water temp ) F8E1 ( Long Fill ). Ran diagnostic test cycle.NO error codes. Found hot water supply on valve NOT working. There is water Supply & there is power to valve. Tech line ( Dustin ) — SR # 7723395917.Unit needs - Inlet water valve. Installed part — unit checks OK. NO error codes.Asked customer to observe.; used 1 W11165546 (VALVE) from stock, Job Cmpltd
Neil B.
Maytag dryer MEDB765FW0 Door not staying shut — used ( Latch Kit ) 279570 to repair dryer door.Unit checks OK.; used 1 279580 (LATCH KIT) from stock, Job Cmpltd
Neil B.
Whirlpool refrigerator WRF993FIFM00 Installed — defrost element / UI / Wire Harness. Unit checks OK at this time.; Job Cmpltd
Neil B.
Kitchen Aid oven KOSE507ESS02 Installed — CNTRL assembly / Elect CNTRL. Unit checks OK.; Job Cmpltd
Neil B.
Maytag washer MVWC465HW2 Not working properly —— F0E5 ( Off balance ). Ran quick diagnostic test cycle.Checked OK. NO error codes. Ran ( Deep Water ) Normal cycle to observe. As I observed unit filling & the outer tub drops down with pulley shield on bottomOf unit, There was a marble under the pulley shield that was pushing against the Shield. I knocked it loose. The pulley shield does get pretty close to the floor when unit runs on deep water cycle. On deep water wash the water is 5 to 6 inches deep. Went over unit operation with customer. Unit is working as designed at this time.; Job Cmpltd
Neil B.
Whirlpool washer WTW8540BW1 Fills during spin cycle —— NO error codes. Ran quick diagnostic test cycle — Unit needs bearings. Unit is 5 years old. Unit is pretty rusted around soap dispensers. Unit does get used a lot ( customer said ). Customer will purchase New unit. ; Cllctd $96.08 bankcard, Job Cmpltd
Neil B.
Kitchen Aid Kitchen KDPE234GPS0 Installed — 3rd level rack assembly / Left & Right track assembly / screws.Unit checks OK.; Job Cmpltd
Neil B.
Whirlpool refrigerator WRF989SDAM03 Installed — UI Elect CNTRL ( Pantry UI ). Ran ice maker harvest & fill. Pantry UIIs now working. Asked customer to observe.; Cllctd $107.57 Check # 2017, Job Cmpltd
Neil B.
Amana freezer ARB2217CW Was not dispatched thru warranty. Customer told me to get the F-out of his house.; Job Cmpltd
Neil B.
Maytag dryer MEDB835DW3 Removed socks from blower housing. Unit checks OK.; Job Cmpltd
Neil B.
Maytag washer MVWC416FW1 Lid not locking —- F5E2 ( lid lock fault ) F0E4 ( Off balance ) F0E2 ( Over suds ).Ran quick diagnostic test cycle — unit checks OK.; used 1 W10838613 (LATCH) from stock, Job Cmpltd
Neil B.
Maytag refrigerator MFF2558VEW6 Install — Ice Maker / inlet valve. Ice maker filled. NO leaking anywhere. Unit checks OK.; Job Cmpltd
Neil B.
Whirlpool dryer WED4815EW1 Not drying clothes —- unit is cycling heat properly. The venting goes down intoFloor to a crawl space. The problem is the venting is blocking somewhere ?Unit is working as designed.; Job Cmpltd
Neil B.
Whirlpool refrigerator WRF989SDAE01 Ice maker NOT working —- unit temps - ( Ice box 6 ) ( fridge 38 ) ( freezer 4 ).When arrived Ice bin was full of ice. There was ice in ice maker. Ice maker has NO error codes. Harvesting of ice checks OK. Did checks — 1 / 2 / 15 / 16 / 17 36 / 37 / 45 / 56 / 57. Unit checks OK at this time. ; Job Cmpltd
Neil B.
Whirlpool oven KODE500ESS02 Complaint — too long to pre-heat / temp not correct. Tech line ( Leon ). Error code F2E1 ( stuck key ). Oven sensors checks OK. Ran unit to do temp check —Pre-heated oven for 30 min. Did 6 temp checks listening for element relay clicksFor each oven — top oven checked out OK at 350 ( held temp on 340 to 350 )On all temp checks. The bottom oven checked out OK at 350 ( held temp between 340 to 350 ) on the 6 temp checks I did. Customer said that her Casseroles & Pies had over cooked ( burnt ). I called Tech Line again to touch base with them regarding customers un satisfaction with unit. SR # 7723548714For ( Leon ) second tech line ( Mike ) SR # 7723549474. At this time unit checksThat it is working as designed. ; Job Cmplt
Neil B.
Whirlpool washer WTW8500DC2 Installed — housing assembly —- ( unit had F3E2 inlet water temp fault ).Ran diagnostic test cycle — unit checked OK. NO error codes. Unit checks OK.; Job Cmpltd
Neil B.
Maytag dryer PYE2200AYW Installed — Timer ( time not moving ). Ran unit to observe timer would advance.Unit checks OK.; Cllctd $228.96 bankcard, Job Cmpltd
Neil B.
Whirlpool washer WFW92HEFW0 Installed — dispenser housing assembly & Wire tie. Ran quick diagnostic testCycle. Unit checks OK.; used 1 8567668 (WIRE TIE) from stock, Job Cmpltd
Neil B.
LG range LRE3021ST00 Cpmplaint — broiler Element & ovens heats slowly. Unit needs — relay board EBR74164804 ( $ 158.67 ) & wire harness EAD62285102 ( $ 145.30 ) + Labor$ 120.00. Customer will replace unit. ; Cllctd $96.08 Check # 3441, Job Cmpltd
Neil B.
Whirlpool refrigerator KRSF505ESS00 Complaint — unit ice maker & ice dispenser NOT working. Found wiring going into door is broken. The only fix is to replace freezer door LW10755680 ( $ 1324.14 ). Explained to customer. Gave customer Whirlpool phone #.; Cllctd $96.52 Check # 1088, Job Cmpltd
Neil B.
Whirlpool microwave WMH31017FS0 Inside light working randomly — installed 3ea micro-switches. Unit checks OK.; used 3 W10727360 (SWITCH) from stock, Job Cmpltd
Neil B.
Roper Dryer RED4440VQ0 Complaint — too long to dry. Unit checks OK. Went outside & virtually NO air movement. The dryer heat is working. Customer will have to get someone to clean vent. ; Cllctd $86.47 Check # 7391, Job Cmpltd
Neil B.
Whirlpool oven MER8700DS1 Installed — Elect CNTRL. Ran unit to check — checks OK. Customer paid for part lad5 visit. ; Cllctd $77.88 Check # 207, Job Cmpltd
Neil B.
Whirlpool dryer WED94HEXW1 Unit does not work at all. Unit needs drum assembly. Unit is 7 yrs old. Customer will purchase new unit. ; Cllctd $96.52 bankcard, Job Cmpltd
Neil B.
Whirlpool freezer WZC3115DW01 Unit — smells inside — confirmed smell. There is some frosting on inside walls.Tech line ( Steve ) — SR # 7723498584. Tech line confirmed unit will not give offAny kinda smell. Frosting in unit will occur ( this unit is not frost free ). Unit isWorking as designed. ; Job Cmpltd
Neil B.
Maytag laundry MHW5500FW1 Installed — multiple parts to repair water level error problem as well as drainingIssue. Ran unit through diagnostic test cycle. NO error codes. Unit checks OK.; Job Cmpltd
Neil B.
Whirlpool dryer WED4815EW1 Noisy — installed dryer kit 4392067. Unit checks OK.; used 1 4392067 (DRYE4 KIT) from stock, Job Cmpltd
Neil B.
Maytag washer MHW5500FW1 Installed — multiple parts to fix pressure system fault & drain pump. Ran diagnostic test cycle — unit checks OK. NO error codes. ; Job Cmpltd
Neil B.
Maytag refrigerator MFF2558VEW6 Complaint — stopped cooling — defrost not working. Element checks OK.Installed Elect CNTRL. Unit checks OK.; used 1 W10503278 (ELECT CNTRL) from stock, Job Cmpltd
Neil B.
Whirlpool refrigerator WRF989SDAM03 Installed — gasket / adapter kit. Again - Everything Checks OK for Ice maker.The Ice maker filled. The problem is that the fill tube will freeze at ice maker. There is power to fill tube heater. Asked customer to observe. I installed these parts per Tech Line ( Cathy ). ; Cllctd $152.26 Check # 2012, Job Cmpltd
Neil B.
Samsung refrigerator RA265TDRS/XAA Not cooling at all. Unit needs — Invertor Board (da92-00111b) $ 161.99 / Compressor (MKV190CL2J) $ 262.89. Labor $ 650.00. Not sure what may have caused unit To fail. My recommendation is not to repair based on age of unit. Total cost minus tax — $1044.88.; Job Cmpltd
Neil B.
Kitchen Aid kitchen KDPE234GPS0 The third level rack assembly is broken. Ordering parts. Next visit — Monday 12-3-18. ; ordrng 4 W10309090 (screw)s and 1 W10913628 (LEFT TRACK ASSEMBLY) and 1 W10914507 (RIGHT TRACK ASSEMBLY) and 1 W11027154 (THIRD LEVEL RACK), schdld next appmnt for 12/3 MON
Neil B.
Whirlpool microwave UMV1160CS4 Installed — fan motor assembly —- Unit checks OK.; Job Cmpltd
Neil B.
Whirlpool range WFE515S0ET0 Installed — infinite switches. Unit checks OK.; Job Cmpltd
Neil B.
Roper Washer RTW4640YQ1 Complaint — agitator is loose. Found agitator has connection worn out where it Connects to drive shaft. Unit needs agitator. Customer is going to get & installAgitator himself. ; Cllctd $96.52 Check # 1007, Job Cmpltd
Neil B.
Amana microwave AMV2307PFS0 Complaint — unit runs with door open. Installed — 3ea micro-switches.Unit checks OK. ; used 3 W10727360 (SWITCH) from stock, Job Cmpltd
Neil B.
Kenmore Oven 790.97503000 Not heating properly. Checked oven Sensors - checked OK. Ran oven at 350.Temp reached 325. I don’t have user guide to adjust temp. Having customerResearch to get one. At this time unit needs calibrated. ; Cllctd $96.75 bankcard, Job Cmpltd
Neil B.
Whirlpool icemaker EC5100XFB0 Installed — pump assembly. Unit NOT working. The connection for pump assembly is bad. Unit needs cabinet harness 2181157 NLA. Also needs —Compressor W10309988 ( 374.58 ). Unit cannot be repaired. ; Job Cmpltd
Neil B.
Whirlpool refrigerator WRS571CIHZ01 Unit was making noise in freezer. Found light assembly wasn’t in place in freezer.Unit checks OK.; Job Cmpltd