Neil B.
Local Reviews
for Neil
Powered by Fluid LOCALGreat service
Edward - Springfield, OH
Neil did an outstanding job!
Very good service
Cynthia - Springfield, OH
He knows the product and solved the problem. Will return with replacement items
good technician
Barbara - Fairborn, OH
Response from A to Z Appliance Service:
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Daniel
Leonard - Springfield, OH
Very nice
Response from A to Z Appliance Service:
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Customer
Melissa - Springfield, OH
Friendly and worked quickly.
Response from A to Z Appliance Service:
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Needed Repair and Assessment
Robert - Cedarville, OH
Neil B. was the technician who came to service an appliance under warranty and then I wanted him to evaluate an older washer and dryer. He was efficient, informative and gave me an honest assessment of my older appliances. Took care of my new appliance and I would say if you get Neil on a service call, you'll be in good hands.
Response from A to Z Appliance Service:
Thank you for writing a review! Neil is a vital part of our team.
Vr
Cheryl - Medway, OH
I Great service
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Thank you for writing a review
Great service
Marsha - Springfield, OH
Neil provides great service.
Response from A to Z Appliance Service:
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Washer - repair
Sandy - Springfield, OH
Response from A to Z Appliance Service:
Thank you!
Title
William - Yellow Springs, OH
Response from A to Z Appliance Service:
Thank you!
Bayard Washer Repair
Gary - Yellow Springs, OH
Neil was amazing. Very polite, very easy to work with, kept us informed, and his expertise was quite evident. He also provided great insight on other brands
Response from A to Z Appliance Service:
Thank you for writing a review!
Melissa
Melissa - Springfield, OH
Response from A to Z Appliance Service:
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satisfied customer
Karen - Springfield, OH
Response from A to Z Appliance Service:
Thank you!
Amy
Amy - Springfield, OH
Neil was very friendly and worked hard to figure out the problem with my microwave.
Response from A to Z Appliance Service:
Thank you for giving us your feedback! Neil is a vital part of our team.
Leveling the Dishwasher
Mike and Donna - Dayton, OH
Awesome Service. I learned a lot about how to achieve the best performance from my dishwasher
Response from A to Z Appliance Service:
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Intermittently working dryer
Bob - Fairborn, OH
We gave A to Z a real problem which turned out to be a breaker problem rather than a dryer problem. A to Z made a second trip to house at no cost.
Response from A to Z Appliance Service:
Thank you for giving us your feedback!
Whirlpool 3-door refrigerator/freezer not producing ice cubes in lower freezer drawer.
Douglas - Springfield, OH
Efficient & professional aervice.
Response from A to Z Appliance Service:
Thank you for writing a review! If there was anything we could have done to bring you 5-star service, please feel free to reach out and let us know.
Service
Pamela - New Carlisle, OH
Would like to have had the company contact our residence as to when the service would be conducted. Customers shouldn't have to be on standby all day not knowing when service would be expected, Once we contacted the company they indicated the time would be anywhere from 3-6 p.m. We understand that Neil had trouble with his vehicle and appreciate that he made the effort with management to get our service call taken care of. He was very considerate when he arrived and accomplished the job.
Great.
Cherie - New Carlisle, OH
Response from A to Z Appliance Service:
Thank you for writing a review!
Great experience
Marsha - Springfield, OH
The experience was great, Neil the service rep was super nice and took care of the problem
Response from A to Z Appliance Service:
Thank you for writing a review! Neil is a vital part of our team.
Great service
Amy - Springfield, OH
Response from A to Z Appliance Service:
Thank you for writing a review!
great service, very knowledf
Kenneth - New Carlisle, OH
Response from A to Z Appliance Service:
Thank you for writing a review!
Will use again!
Doug - Springfield, OH
Response from A to Z Appliance Service:
Thank you for writing a review!
Excellant
Jan - Springfield, OH
great attitude, kind, curteous, helpful knowledgable
Response from A to Z Appliance Service:
Thank you for writing a review for us!
Diagnosing dishwasher
Mary - Springfield, OH
It wasn’t getting enough water. Not the washer but the water line which has to be fixed by a lumber
Response from A to Z Appliance Service:
Thank you for writing a review!
Neil B.
REFRIGERATOR WHIRLPOOL WRT138FZDW00 Noisy in freezer section ( Carmichael’s was here to fix last week ).Ordering — motor / fan blade. Next visit — Friday 4-3-20.; ordrng 1 WP2163777 (FAN BLADE) and 1 WP2315539 (FAN MOTOR)
Neil B.
REFRIGERATOR AMANA ART308FFDW06 Not cooling at all. Compressor is locked up. Tried new starter - NOT working.Tech line ( Chris ) — if starter doesn’t work - replace compressor. CompressorIs not available at vendor or supplier. ; ordrng 1 W11209866 (COMPRESSOR)
Neil B.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Complaint — NOT cooling. Unit has been serviced at some point. It has a Dye Drier that has been installed. Customer purchased unit from Lowe’s on 11-7-19.The unit is not cooling at all. The readings are ( 80 high ) ( -20 low ) ( drawing .42 amps ). Called tech line ( Mark ) SR 7727–512–028. I unplugged unit & gauges slowly equaled out. Tech line said unit has slow leak. Customer will Contact Lowe’s extended warranty to set up visit for Friday
Neil B.
DRYER WHIRLPOOL WED4815EW1 "Not heating. Installed — cut-Off / Element. Unit checks OK.; used 1 279816 (CUTOFF), and 1 279838 (ELEMENT) from stock"
Neil B.
DRYER MAYTAG pye2300ayw Installed — thermal fuse. Unit checks OK.
Neil B.
FRIDGE WHIRLPOOL ARB2217CW Customer wants to replace top basket in freezer section. The Lower one is NLA.Customer paid for parts & service call today. Next visit will be + Tax.; ordrng 1 67004986
Neil B.
LAUNDRY WHIRLPOOL WTW5000DW3 Complaint — water filling hot al the time. F8E1 ( no fill / long fill ). Water lines were reversed. When arrived the hot water supply was shut off. Unit checks OK.; used 1 W10135699 (AFFRESH TABS) from stock
Neil B.
WASHER WHIRLPOOL WFW6620HW0 Installed — Dispenser assembly / Vent port deflector. Ran unit — checks OK.
Neil B.
REFRIG KITCHENAID KRFC300ESS03 Installed — door gasket. Adjusted gasket to fit well. Unit checks OK.
Neil B.
UPRIGHT / CHEST WHIRLPOOL WZC3115DW01 "Installed — Dye drier & charged unit. Installed 2 couplers. Drew vacuum & charged 4.8 ounces Freon. Asked for freezer to stay plugged in until I returned To check unit in couple of days. Next visit — Thursday 4-2-20.; used 1 W10896677 (COUPLER), and 1 W10896710 (COUPLER) from stock"
Neil B.
REFRIGERATOR WHIRLPOOL ET1PHKXPT07 Complaint — fridge running all the time. Unit temps T ( fridge 36 ) ( freezer 3 ).Unit is set on normal setting. The coils on bottom front of unit are Fairly clean.I ran customers vacuum to clean. The middle part of condenser coils are dusty -Just can’t get to them. The defrost drain in freezer section was plugged.I took freezer apart & cleaned out ice. Also adjusted ( heater clip ) so that it lines Up in defrost drain. Unit checks OK. Asked customer to observe.
Neil B.
REFRIGERATOR KITCHEN AID KFIS25XVMS9 Not cooling at all — Nothing on UI display. Unit needs HV CNTRL Board W10312695 & LV Board ( UI ) 13053103SP —- NLA.Unit not repairable.
Neil B.
DRYER MAYTAG pye2300ayw Not starting at all. Found blown Thermal fuse. Ordered part — next visit —Thursday 4-2-20.; ordrng 1 LA-1053 (THERMAL FUSE)
Neil B.
FRIDGE WHIRLPOOL WRF535SWHZ03 Complaint — plastic part fell off from inside Freezer. Re-installed ( Bail arm lift ).Unit checks OK.
Neil B.
LAUNDRY MAYTAG MVWX655DW0 Last visit — I ordered — capacitor W11395618 / actuator W10913953 /Motor W11283592. The splutch assembly is tore up. Ordering — Splutch assembly. Next visit — Tuesday 3-31-20.; ordrng 1 W10721967 (SPLUTCH ASSEMBLY)
Neil B.
REFRIGERATOR AMANA ABB1921DEW Complaint — ice building up on bottom of freezer. Defrost drain plugged.Cleaned out drain.
Neil B.
DRYER KENMORE 110.649823 Unit not heating. Unit needs Element. Installed — Element. Unit checks OK.; used 1 WP3387747 (ELEMENT ) from stock
Neil B.
DRYER MAYTAG MEDC465HW0 Complaint — connection on terminal block burned up. Ordering parts.Next visit — Wednesday 4-1-20.; ordrng 1 279393 (SCREW KIT) and 1 WP3397659 (TERMINAL BLOCK )
Neil B.
DRYER WHIRLPOOL WED5620HW1 Installed — multiple parts to repair terminal & door switch. Unit checks OK.; pckd up 1 W11427601 (DOOR SWITCH) and 1 WP279318 (TERMINAL PARTS) and 1 WP279393 (TERMINAL PARTS) and 1 WP3397659 (TERMINAL BLOCK)
Neil B.
DRYER MAYTAG MED5500FW0 Complaint — Not heating. Unit has bad element. Installed — Element Unit checks OK.; used 1 WP8544771 (ELEMENT) from stock
Neil B.
UPRIGHT / CHEST WHIRLPOOL WZC3115DW01 Not cooling — drawing .5 amp. Compressor runs but not cooling. Going to install dye drier & charge system to check. Next visit — Tuesday 4-2-20.; ordrng 1 W10143759 (DYE DRIER)
Neil B.
DRYER SAMSUNG DV40J3000EW/A2 Noisy. Found wheel on front bulk head is shot. Unit needs — pulley assembly DC93-00634A / Shaft Assembly DC97-16782A .Customer will replace unit.
Neil B.
I-ENABLED DW MAYTAG MDB4949SHZ0 Complaint — not starting. Black wire connector in terminal box was burned up.Installed new connector. Unit checks OK.
Neil B.
WASHER ROPER RTW4516FW2 Complaint — filled with water. F9E1 ( Long drain ). Ordering drain pump.Next visit — Thursday 3-26-20.; ordrng 1 W10919003 (DRAIN PUMP.)
Neil B.
REFRIG KITCHENAID KRFC300ESS03 Complaint — right door gasket coming apart. Ordering gasket. Next visit —Tuesday 3-31-20.; ordrng 1 W10830162 (DOOR GASKET)
Neil B.
DRYER SAMSUNG DV40J3000EW/A2 Noisy. Found wheel on front bulk head is shot. Unit needs — pulley assembly DC93-00634A / Shaft Assembly DC97-16782A .Customer will replace unit.
Neil B.
WASHER WHIRLPOOL WFW6620HW0 Leaking — F0E5 ( Off Balance ) ran test cycle — NO leaking. Ran quick cycle —To observe - Some water was leaking from facia of soap drawer assembly. Tech line ( Austin ) — said to install a vent port deflector. I’m also ordering soap Drawer / dispenser assembly. Next visit — Wednesday 4-1-20.; ordrng 1 W11318755 (DISPENSER ASSEMBLY) and 1 W11409996 (VENT PORT DEFLECTOR)
Neil B.
WASHER MAYTAG MHW6630HW0 Leaking from soap dispenser drawer area. F0E2 ( over suds ) F0E5 ( Off Balance ) F6E3 ( MCU to ACU ) F5E2 ( lock failure ). Tech line ( Joel ) SR 7727–361–274. Ordering — dispenser housing / vent port deflector. Next visit —Friday 3-27-20.; ordrng 1 W11316600 (DISPENSER ASSEMBLY) and 1 W11409996 (VENT PORT DEFLECTOR)
Neil B.
WASHER MAYTAG MVWB835DW1 CNTRL panel doesn’t power up. F6E2 ( UI cannot hear ACU ). Ordered — ACU / Elect CNTRL. Next visit — Thursday 3-19-20.; ordrng 1 W10861510 (ACU) and 1 W11024149 (ELECT CNTRL )
Neil B.
WASHER WHIRLPOOL WTW4816FW2 Complaint — Shakes terribly most of the time. NO error codes. Ran test cycle — unit checked OK. Ran a manual high spin to observe — I lifted ( Top ) do I could observe basket spinning. The tub is vibrating more than what I have seenNormally. Tech line ( David ) — checked time make sure Spanner nut was tight.Said to replace basket. Ordering — basket / drive block / spanner nut.The basket is only at Vendor. Next visit — 4-1-20. If it comes in early then office Will call to make earlier arrangements.; ordrng 1 W10554251 (BASKET) and 1 W10772621 (SCREW & WASHER) and 1 WP21366 (SPANNER NUT) and 1 WP389140 (DRIVE BLOCK)
Neil B.
DISHWASHER KITCHENAID KDPE234GPS0 Complaint — not washing. Ordering — Sump & Motor. Next visit — Wednesday 3-18-20.; ordrng 1 W11085683 (SUMP & MOTOR )
Neil B.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Installed — motor / gasket. The ice dispenser is still dispensing opposite for cubed & crushed ice. Tech line ( Leon ) found that the connector on bottom front of unit is wired incorrectly. I will reschedule to get tool to change connector. Next visit — Monday 3-23-20.; schdld next appmnt for 3/23 MON 3-6
Neil B.
REFRIG WHIRLPOOL GI15NDXZQ2 This is shut down till April 16. Rescheduled for then.; schdld next appmnt for 4/16 THU !
Neil B.
WASHER WHIRLPOOL WTW7500GC2 Complaint — Door not opening properly. Ordering — lid / hinge / screw.Next visit — Friday 3-20-20 ( 3:00 — 5:00 ).; ordrng 2 W10078270 (SCREW)s and 1 W11130236 (GLASS LID ( BLACK )) and 1 WP8563965 (LEFT HINGE) and 1 WP8572974 (RIGHT HINGE )
Neil B.
LAUNDRY MAYTAG MVWX655DW0 Complaint — loud noise on spin. Need multiple parts. Submitting for approval Thru Asurion. Next visit — 3-23-20.; rqstng P&A on 1 W10402178 (DRIVE BLOCK) and 1 W10721967 (SPLUTCH) and 1 W10752187 (SCREW) and 1 W10752719 (BASKET) and 1 W10902814 (WASH PLATE) and 1 W10913953 (ACTUATOR) and 1 W11035751 (GEAR CASE) and 1 W11127356 (DRAWER DISPENSER) and 1 W11127358 (HOUSING ASSEMBLY)
Neil B.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Installed — Elect CNTRL. Unit still dispenses opposite when choosing crushed Or cubed. Called tech line ( David ) — said replace motor. Next visit — Tuesday 3-17-20.; ordrng 1 W10291905 (GASKET) and 1 W11202789 (MOTOR)
Neil B.
DRYER WHIRLPOOL WED4815EW1 Complaint — not working at all. The neutral wire on connector connecting to motor is bad. Ordering wire harness. Next visit — Wednesday 3-18-20.Requested 1:00 — 5:00.; ordrng 1 W10704067 (WIRE HARNESS)
Neil B.
RANGE WHIRLPOOL SF315PEMW1 Complaint — oven burner not lighting completely. The burner starts & burns As designed. Asked customer to observe.
Neil B.
DRYER MAYTAG MED5630HW0 Complaint — unit on auto cycle will stop running after about 5 minutes. NO error codes. Ran unit empty on auto dry — unit stopped after 4 minutes.I ran 3 damp bath towels to observe dryer — unit shut down after 4 minutes again. Tech line ( David ) SR 7727–361–274. Replace Elect CNTRL.Next visit — Monday 3-23-20; ordrng 1 W11316370 (ELECT CNTRL)
Neil B.
REFRIGERATOR WHIRLPOOL WRS335SDHB00 Noisy & right door gasket out of place. Unit needs right door - it’s damaged on the lower inside near gasket. Ordering door — next visit - Thursday 6-4-20.; ordrng 1 LW10912126 (( RIGHT ) FRIDGE DOOR ( BLACK ))