Neil B.
Local Reviews
for Neil
Powered by Fluid LOCALNeal was awesome 😎
Debbi - Springfield, OH
Neal was very professional and thorough. He came twice this week to service my brand new machine. I appreciate that he took the time to really see what was wrong with the washer.
Great service, one small problem
Karen - Springfield, OH
The service and the service tech were great. He was on-time and very experienced in his field. The only issue I had was that he serviced a product that was out of warranty and didn't give any pricing on the item until after the service was completed. I would have liked to have known the price before hand.
Brenda
Arrow - Enon, OH
Did s great job and s very nice man also thanks Neil
Great Service
Ana - Springfield, OH
Response from A to Z Appliance Service:
Thank you
Great service
Janet - Springfield, OH
My experience with Neil Barnhoft and A to Z Appliance was very good. He was neat and very pleasant. I felt that he was very knowledgeable and took care of my dryer problem. I would absolutely recommend him to anyone. So glad to have found this company through Lowes.
Response from A to Z Appliance Service:
Thank you very much for this review. We are also glad Neil is on our team.
repeat problems with cooling unsolved
Mark - Dayton, OH
Several timers the refrigerator has lost cooling, threatening to lose all stored food. First visit diagnosed as a compressor problem. Follow on visit said it was not compressor, something else. Refrigerator went out again. Came back again after a call to shop and the tech was unaware of the cooling problem, there to change the ice maker which was not working. At least the ice maker is working now. The service reps very professional, don't know what the problem or solution going forward on the fridge is tho.
Response from A to Z Appliance Service:
Sorry to hear your refrigerator still is not working properly. We will stick with it until it is working properly. Thank you for the review.
One stop service
Jeremy - Springfield, OH
Great service. Fixed on first stop. No wait period to order parts like the other places. Rating pricing reflects warrant work.
Response from A to Z Appliance Service:
Thank you for the review. we appreciate it.
Quick Repair
Rac - Springfield, OH
We called in for a warranty repair and a technician was in our store within a couple of days. We had to wait about 2 weeks for our part to come in, but that's not your fault! Overall very pleased and will continue to use your company for all of our warranty work!
Response from A to Z Appliance Service:
Thank you very much. We appreciate you taking the time to leave this review.
Great service
Vikki - Springfield, OH
Would recommend him to all.
Great Service
Michael - Springfield, OH
Representative was honest, knowledgeable, and friendly!
Response from A to Z Appliance Service:
Thank you
Very knowledgeable
Mike - Springfield, OH
Diagnosed and repaired our washer really quick, very courteous and informative.
Response from A to Z Appliance Service:
Thank you
Great service. Neil was awesome.
Connie - Yellow Springs, OH
Great service
Response from A to Z Appliance Service:
Thank you
Neil Barnhoft did as fine a job as he could.
Dennis - Beavercreek, OH
Our issues were not resolved, but that was not Neil's fault. Parts were incorrect or defective and had to be ordered. We were sold a tabletop microwave for cabinet installation. Now the door is "sprung" making it hard to close. Neil explained he is not permitted to service tabletop models. I am annoyed, but not with Neil. His customer service skills are top-notch in my opinion.
Response from A to Z Appliance Service:
Thank you for the review. Sorry it came down to being a model that is not field serviceable and that you did not find out until Neil arrived. Thank you for rating Neil on the job he did even though he could not service your unit.
Great service
Elizabeth - Dayton, OH
Neil did a wonderful job fixing our year old Kitchen Aid stove. He was very kind, respectful and knowledgeable.
Response from A to Z Appliance Service:
Thank you for this review
Outstanding Repair Technician
John - Springfield, OH
Mr. Neil Barnhoff is the most accomplished repair technician who has ever worked on our appliances. This is only the third outstanding service appreciation acknowledgement that I have written in my 75 years. A to Z Appliance Service is indeed very fortunate to have Neil Barnhoff on their staff. John Harner Springfield, Ohio
Response from A to Z Appliance Service:
Thank you. We appreciate having Neil on our team and he appreciates his customers taking the time to leave reviews, especially like this. Thank you again.
Dishwasher repair
Scott - Cedarville, OH
The technician and service were great. He spent significant time making sure he could do everything possible. It would be nice if the dealer who sold us the appliances knew the correct protocol for warranty repairs, as we wasted time with somebody else before calling Whirlpool. I wish we could have had A to Z in the first place.
Response from A to Z Appliance Service:
Thank you very much for this review.
Great
George - Dayton, OH
Very good experience thank for the service.
Response from A to Z Appliance Service:
Thank you very much
Great service and very knowledgeable
John - Springfield, OH
Friendly and good advice
Response from A to Z Appliance Service:
Thank you for this review
Great service very friendly person
Ben - Springfield, OH
Very professional and courteous from start to finish, offered a few tips to keep our new washer running good.
Response from A to Z Appliance Service:
Thank you
Wall Oven Service - Great
James - Dayton, OH
Neil and Jack had to remove and put our wall oven back in the the cabinet because of an electronic control/ circuit board issue. Neil first came out to confirm the issue, get Lowes Ext Warranty OK for repairs of about $1000, and order the parts. The over works fine now and we cannot tell that they had to remove the oven from the cabinet.
Response from A to Z Appliance Service:
Thank you for taking the time to leave this review. Sometimes there are challenges to getting an appliance back into the cabinet, but our techs do their best to get everything back where our customers had it. Thanks again.
turn around is slow
Stephen - Springfield, OH
The service man Neil is very good. The scheduling is slow. I need a receipr for all of the parts for my records.
Response from A to Z Appliance Service:
Sorry for the slow scheduling. We will work on improving that. Thanks for using us and for the review.
Good response time!
Tim - Fairborn, OH
Technician was professional and knowledgeable. I would recommend to friends and neighbors.
KitchenAid Double-Oven
Donald - Beavercreek, OH
A to Z technician was courteous and worked within the constraints imposed by Whirlpool/KitchenAid to ensure service technicians do not expose Whirlpool/KitchenAid for the marginal manufacturers they've become; they like to blame government regulations for their incompetency.
Friendly technician
Amber - Springfield, OH
excellent service
Rebecca - Fairborn, OH
I was completely satisfied with A to Z ; Neil Barnhoft was both professional and helpful.
Response from A to Z Appliance Service:
Thank you for this review. We will pass it on to Neil as well
Neil B.
WASHER WHIRLPOOL CAE2745FQ0 Complaint — filled with water. Won’t work. Got water to drain. Unit needs actuator W11212745. Next visit — Friday 2-15-18. Based on serial #The unit parts should be covered by Whirlpool. This dispatch was not dispatched through Whirlpool. I explained to customer that to have part covered By Whirlpool the it must be dispatch through Whirlpool. I have ordered part.; ordrng 1 W11212745 (ACTUATOR)
Neil B.
WASHER MAYTAG MVWC416FW0 Installed — agitator / wash plate. Unit checks OK.
Neil B.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Installed — filter housing / fitting / connector. Ice maker filled. Asked customer To observe. Installed kick-plate on bottom of fridge.
Neil B.
WASHER WHIRLPOOL MHW6630HC0 Complaint — water continuously runs / starts new cycle won’t shut off.Has F8E3 ( overflow ). The unit has the drain hose that comes with the unit butThat hose is connected to another hose that is a rubber hose that then goes to The drain. Tech line ( Scott ) — rubber hose has to be switched out for the proper hose. He said this is the cause for unit not working properly. The drain hose extension part # is DRNEXT4
Neil B.
WASHER ROPER RTW4516FW2 Installed — Elect CNTRL. Customer showed me copy of closing papers for House. I made a copy of them on SD mobile. The date was 5-8-18. Ran calibration / test cycle — unit checked OK.
Neil B.
"M/W OTR, PURCHA" WHIRLPOOL GS6NHAXVT01 Installed — smart valve. Unit checks OK but water supply pressure is virtually NO water. Customer is working in getting water supply fixed.
Neil B.
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Complaint — ticking noise from freezer. It’s the ice building up on entire top ofFreezer Evap that the ice box fan is hitting the ice build-up. Unit temps —-( fridge 38 ) ( freezer 0) ( ice box 2 ). Tech line — ( Chris ) said to replace GF2 CNTRL Board W10872523 — SR # 7724166017. Next visit — Friday 2-15-19.Cleaned out Ice & frost from freezer Evap. ; ordrng 1 W10872523 (ELECT CNTRL )
Neil B.
COOKTOP KITCHENAID KCGS956ESS0 Installed — Burner caps that are specially made for the right front burner. Unit checks OK.
Neil B.
WASHER WHIRLPOOL CAE2745FQ0 Installed — Actuator. Ran calibration / diagnostic test cycle. Unit checks OK.
Neil B.
WASHER MAYTAG MVWC565FW0 Installed — inlet valve. Ran diagnostic test cycle - Unit Checks OK.
Neil B.
REFRIGERATOR WHIRLPOOL WRT318FZDW01 "Installed — compressor / dye dryer. Charged system R134A. Installed multiple Couplers / access valve. Asked customer to observe.; used 1 W10895713 (COUPLER), 1 W10895748 (COUPLER), 1 W10896678 (COUPLER), 1 W10896689 (COUPLER), 1 W10896690 (COUPLER), and 1 W11043042 (5/16 ACCESS VALVE) from stock"
Neil B.
WASHER MAYTAG MVWC565FW0 Complaint — leaking. Customer said they had the water copper water line tha5 fed the washer freeze & break. There son fixed the water supply line. Unit needsWater inlet valve assembly W11038689. Next visit —Wednesday 2-13-19. ; ordrng 1 W11038689
Neil B.
LAUNDRY WHIRLPOOL MHW5100DW0 Complaint — gives Error code. When arrived unplugged. Plugged in & unit in drain default. Unit giving — F3E1 ( water level system fault ) F8E3 ( overflow condition ) F9E1 ( Long drain ). Unit needs — pressure sensor / pressure hose /Air-trap. Next visit — Thursday 2-14-19.; ordrng 1 W10448876 (switch-wl) and 1 W10903220 (AIR TRAP) and 1 W11044559 (PRESSURE HOSE)
Neil B.
RANGE ELECTRIC WHIRLPOOL WFE525S0HS1 Installed — terminal block / main harness / screws / adapter block. The power cord wasn’t needed. Unit checks OK.
Neil B.
OVEN KITCHENAID KFDD500ESS02 ( Top ) small oven not working. I hit the ( OFF upper ) button first before hitting Upper oven bake button to turn the upper oven on. Unit checks OK. Checked Turns out the light bulb is bad. I was able to get oven working by hitting upper off Button to reset Elect CNTRL.
Neil B.
REFRIGERATOR WHIRLPOOL WRB322DMBW00 Fixed light. Unit checks OK.
Neil B.
REFRIGERATOR WHIRLPOOL WRT318FZDW01 Complaint — freezer temp was about 18 degrees. Unit temps checked out at —( Fridge 37 ) ( Freezer 18 ). There’s NO frost Evap in freezer. Ordering — compressor. Next visit — Wednesday 2-13-19.; ordrng 1 W10507884 (compressor)
Neil B.
DRYER MAYTAG MED5100DW0 "Complaint — not tumbling. Unit needs — motor / blower wheel. I did already install dryer maintenance kit. Next visit — Thursday 2-14-19.; ordrng 1 W10211915 (wheel) and 1 W10847795 (MOTOR), used 1 4392067 (DRYER MAINT KIT) from stock"
Neil B.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Small amount of ice builds up on top front center in freezer. Customer said it hung down about 2 inches. Tech line — ( David ) — put under lead review SR # 7724146639. Let customer know.
Neil B.
WASHER MAYTAG MVWC416FW0 Installed — agitator. Customer not happy with connection. Ordering both agitator & WASHPLATE. Next visit — Tuesday 2-12-19.; ordrng 1 W10836692 (AGITATOR) and 1 W10846191 (WASH PLATE)
Neil B.
WASHER MAYTAG MVWB835DW0 "Complaint — water fill leaks slowly all the time. Installed — inlet water valve. Ran unit — checks OK —- except for the cold water connection from water line to washer, it’s corroded and leaking. Left cold water OFF. Water supply line willHave to be replaced. Actually both supply lines should be replaced. ; used 1 W11165546 (VALVE) from stock"
Neil B.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Complaint — only crushed ice is working. Checked the ice maker Solenoid assembly - that it is working - it is. Tech line ( Rich ) said U will get maybe someShaved or crushed ice with the cubed ice when dispensing cubed ice. There isNo way to avoid it. Went over with customer. The fill supply to ice maker froze over again. Cleaned out line. The fridge is leaking from filter housing. Ordering Part. Next visit — Tuesday 2-12-19. ; ordrng 1 2198677 (connector) and 1 2300868 (fitting) and 1 W10862461 (FILTER HOUSING)
Neil B.
DRYER AMANA NED4655EW1 Complaint — knocking & rattling. Found a couple ( hard substances ) in the felt On front panel that the drum rides on. Put unit back together & unit checks OK.
Neil B.
DRYER WHIRLPOOL WED86HEBW Complaint —- vibrates. Installed — dryer kit 4392067. Unit checks OK.; used 1 4392067 (DRYER MAINT KIT) from stock
Neil B.
WASHER MAYTAG MHW5500FW0 Complaint — draining slow. F9E1 ( long drain ) F3E1 ( water level system error ) F8E3 ( overflow condition ) F5E4 ( Door not opened between cycles ). Took unitApart & cleaned out drain pump filter. Put unit back together & ran diagnostic Test cycle - unit checks OK.
Neil B.
WASHER WHIRLPOOL WTW5800BW0 Complaint — not spinning properly. F0E5 ( Off balance ). Ran diagnostic test.Unit needs gear case / splutch assembly / WASHPLATE / & possible basket.Customer will purchase new.
Neil B.
REFRIG KITCHENAID KRMF706ESS00 Complaint — lights not working & Ice Maker not working & Dripping water out ofDispenser. Unit temps ( Freezer 1 ) ( Fridge 45 ) ( Ice box 9 ). When going into diagnostics - test 1 & 2 won’t give results. Tech line ( Mark ) said to unplug pantry UI from inside fridge & then unplug unit & if unit lights come on then replace pantry door / harness / pantry UI. Ordering parts. Next visit —Friday 4-5-19. SR # 7724128650. Also I ordered inlet valves because water is leaking from ice maker area ( ice maker is over filling ). ; ordrng 1 W10341329 (valve ( DUAL )) and 1 W10394076 (valve-inlt) and 1 W10733263 (( LEFT ) PANTRY DOOR) and 1 W10769076 (PANTRY UI) and 1 W11170612 (PANTRY DOOR WIRE HARNESS) and 1 W11209438 (WATER CONNECTOR)
Neil B.
DISHWASHER MAYTAG MDB7100AWW Complaint — unit won’t work at all. Unit unit Elect CNTRL / CNTRL Panel.Unit wire harness is questionable. Unit is 19 yrs old. Unit will purchase new unit.
Neil B.
LAUNDRY MAYTAG MVWC565FW1 Complaint — Not starting or operating. F2E1 ( stuck key ). Partner Team ( Janet ) — on this unit only certain parts are covered - Motor / gear case / basket / tub / bearing. Labor & Service call are not covered.
Neil B.
BTM STD DOOR MAY AMANA ARB2217CW Installed — Ice maker / inlet valve / additional parts. Checked to make sure that The new inlet valve wasn’t leaking. Ice maker filled. Asked customer to observe.
Neil B.
REFRIGERATOR KITCHENAID KRMF706ESS00 Installed — Ice Maker. Customer paid for ice maker on last visit. Also customer said unit stopped cooling properly in freezer. I ran test 4 to check wattage draw& check Frost pattern on Evap. Both Evap frosted up on there test ( 4 RC ) ( 5 FC ). Called tech line ( Leon ) - said to have customer run unit for at least 24Hrs to monitor temp. Call if temp does reach proper temp. When I arrived the fridge was & had Been off for a day or 2. I installed Ice maker & checked to make Sure it is working properly. Asked customer to observe. Labor
Neil B.
BTM STD DOOR MAY AMANA ARB2217CW "Complaint — ice maker randomly stops making ice ? Ordering — inlet valve assembly. Next visit — Thursday 2-7-19.; ordrng 1 67003753 (valve-inlt) and 1 A1055105 (spring,anti kink) and 1 B5705323 (tube-water)"
Neil B.
WASHER WHIRLPOOL WTW4950XW2 Loud noise during spin. F7E1 ( basket speed fault ) F5E1 ( lid switch fault ).Ran diagnostic test cycle - loud on spin. Unit needs — splutch W10006356, Gear case W11132267. Customer will purchase new.
Neil B.
LAUNDRY MAYTAG MVWB835DC3 Installed — Elect CNTRL / CNTRL assembly. Unit checks OK.
Neil B.
RANGE WHIRLPOOL WFG525S0HV0 Installed — front drawer glide / front foot assembly. Unit checks OK.
Neil B.
MICROWAVE WHIRLPOOL WMH32L19AS1 Unit not working. Display works. Found unit not working at all. Installed — 3eaMicro- switches. Unit checks OK.; used 3 W10727360 (SWITCH) from stock
Neil B.
REFRIGERATOR KITCHENAID KRMF706ESS00 Complaint — not making Ice. Unit temps ( ice box 2 ) ( freezer 1 ) ( fridge 37 ).Ice maker error code E2 ( motor lost position ). Ran harvest test 57- did not complete test - motor not completing motion. Unit needs Ice maker. Next visit Monday 3-11-19.; ordrng 1 W10764668 (ICE MAKER)
Neil B.
WASHER WHIRLPOOL WFW5090GW Complaint — door latch not working properly. Unit needs — door lock assemblyW11035628. Next visit - Wednesday 2-6-19. ; ordrng 1 W11035628 (DOOR LOCK ASSEMBLY)
Neil B.
RANGE WHIRLPOOL WML55011HS0 Complaint — when customer cooks bacon in unit - does about 3 rounds of bacon. When the 3rd round starts & the cooling fan kicks on it blows the House breaker. Called tech line ( Dustin ) ( David ). Ran unit to duplicate what happened. On third time ( 5 min ) the cooling fan kick on after about 3 minutes Of running & blew the breaker to the outlet feeding the microwave. Tech line said to have customer check out breaker. SR # 7724063400.
Neil B.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Complaint — Ice Maker leaking water. Unit had water coming out of dispenser from ice bin. Temp check OK - ( fridge 38 ) ( freezer 2 ). Installed — inlet valve /Ice maker. Ice maker filled properly. Water is dispensing properly. Asked customer to observe.; pckd up 1 W10179146 (water inlet valve) and 1 W10300022 (icemaker)