"Complaint of unit not finishing cycles. Checked errors, F8E1(long fill) Checked unit over, found drain line is on the floor, advised drain line must be installed to at least tub height to ensure water does not syphon out of unit. Unit will cancel cycles if it senses it is losing water. All other functions test normal."

"Replaced lid latch, retested unit, lid is now latching normally, all functions normal."

"Complaint of unit not heating, confirmed. Found proper 240 VAC at terminal, spilling properly. Checked unit over, found heating element snapped, needs replaced, also found idler pulley worn through, needs replaced as well. Quoted parts: idler pulley: DC93-00634A $49.42, Heater: TJDC97-14486A $112.31, labor: $175.00. Installed heating element, rescheduling to replace idler pulley.; ordrng 1 DC93-00634A (Idler pulley)"

"Complaint of unit not starting. Plugged unit in and tested timed dry, unit started normally, heated well, tested all around timer, unit functions normally at this time. All checks ok."

Tech was assigned as a helper;