Local Reviews
for Jonathan
Powered by Fluid LOCALGreat service
Matthew - Lima, OH
Response from A to Z Appliance Service:
Thank you!
Product Failure, 8 - year old Kitchenid Refrigerator
Robert " Jerry" Ballard, retired Whirlpool retiree - Troy, OH
Very disappointing for top of the lineKitchenAid brand name. Poor Quality Electronic Board Supplier
Great job!
Michelletodd - Lima, OH
Response from A to Z Appliance Service:
Thank you
Very pleased
Krista - Celina, OH
Jonathan did a great job. Good communication and fixed the problem.
Response from A to Z Appliance Service:
Thank you!
Great service
Kyle - Coldwater, OH
Response from A to Z Appliance Service:
Thanks !
Great service and price
Denise - Fort Loramie, OH
he was very respectful on time all good
Response from A to Z Appliance Service:
Thank you.
Good problem resolution
William - Piqua, OH
Jonathan came to our house two times due to concerns we had about a brand new Maytag refrigerator/freezer. He gave helpful suggestions the first time which did address some of our questions. Due to remaining concerns, he made a second visit. This time Jonathan had even more information and consulted with another tech support person.
Above and beyond service!
Cheryl - North Lewisburg, OH
The problem was diagnosed, the part was ordered, and the problem was fixed. The technician was knowledgeable, friendly and efficient.
Great
Barbara - Sidney, OH
Did a great job and explained everything to me thank you very much
He did fine@
Brian - Harrod, OH
Gooy
Noufal - Lima, OH
Good
Awesome service
Kolby - Lima, OH
He was great!
Response from A to Z Appliance Service:
Thank you for writing a review!
Good
Joshua - Delphos, OH
Response from A to Z Appliance Service:
Thank you!
Super
Richard - Delphos, OH
Extremely helpful and fast
Good
Rose - Dunkirk, OH
Good
Response from A to Z Appliance Service:
Thank you for giving us your feedback! If there was anything we could have done to bring you 5-star service, please feel free to reach out and let us know.
terrible
Betty - Lima, OH
Not satisfied with service man and he did not replace the glass on my double oven back properly. He was not very knowledgeable about appliances, and not very personable.
Horrible experience
Amy - Columbus Grove, OH
The technician was not knowledgeable about our appliance, he did not listen to our problem. He acted like we were an inconvenience. He was very rude, and I’m pretty sure my appliance is not fixed. Brand new not even 90 days old and we had to get it serviced.
Great service
Kenneth - Lima, OH
Thoughtful great care to the job
Mrs.
Patricia - Lima, OH
John did all he could do. No changes. So just hoping it was a one time problem.
Kay - Rockford, OH
John tried to find any problem, without success. This is scary, but otherwise I have liked my maytag.
dryer repair
Douglas - Cridersville, OH
Response from A to Z Appliance Service:
Thank you!
Great fast service
Cathy - Piqua, OH
He was able to fix the problem and do it quickly.
Jonathon did a great job fixing the issue with our washer
Shannan - Sidney, OH
Response from A to Z Appliance Service:
Thank you for giving us your feedback!
Great Service
Anna - Sidney, OH
Response from A to Z Appliance Service:
Thank you for writing a review! If there was anything we could have done to bring you 5-star service, please feel free to reach out to us and let us know.
Fantastic service
Deborah - Troy, OH
Our new washer would shake, rattle, and roll in spin cycle. Jonathan found that a shipping bolt had been left in the back of the machine. He removed it. Then, since the machine was giving an error code, he tested all of the valves. He explained how much detergent to put in and how to mix water with softeners. He also told us not to overload or we would get the same dance we had before.
Response from A to Z Appliance Service:
Thank you for giving us your feedback! If there was anything we could have done to bring you 5-star service, please feel free to reach out and let us know.
jonathan@atoz1.com
DRYER WHIRLPOOL MEDC215EW0 Pulled unit out removed back cover used digital meter found bad thermal fuse. Also checked heating element it was good along with thermostats. Gave customer quote for new fuse repair apporved installed new fuse. Tested dryer with customer. Operation checks ok. Also showed customer power cord and informed it needs replaced. ; used 1 WP3392519 ( Thermal fuse) from stock
jonathan@atoz1.com
WASHER WHIRLPOOL WTW8500DC5 Unit has f5e1 in diagnostics. Per testing lid lock needs replaced. Called customer to inform. Also explained to customer part could be expedited for shipping fee. Customer agreed. Please order part for customer. Customer paid shipping fee.
jonathan@atoz1.com
DRYER MAYTAG MEDC465HW0 Timer needs replaced. Timer will not always allow dryer to start. Please order part for customer. ; ordrng 1 WPW10185992 (Timer)
jonathan@atoz1.com
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Tech support andrew 7729046701 per testing with with tech support filter housing needs replaced. ; ordrng 1 WPW10394053 (Filter housing)
jonathan@atoz1.com
WASHER MAYTAG MVWB765FW0 In diagnostics washer has F6E2 and F6E3 errors. Both are for communication error. Customer stated unit was unplugged after error code showed on display the pugged back in. And unit ran for 10 minutes. Then error came back up. Perform3d diagnostics tests on washer. Main control and console need replaced. ; rqstng P&A on 1 W10919546 (Console) and 1 W10920541 (Main control)
jonathan@atoz1.com
DISHWASHER WHIRLPOOL MDB8959SKZ0 Pulled unit out installed new drain pump tested unit for leaks found none tested new drain pump operation checks ok.
jonathan@atoz1.com
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 Pulled unitnout. Removed power. Installed new valve water line and ice maker. Reassembled inner panels returned power to unit. Ice maker filled with water. Informed customer ice maker should be producing ice in 24 hours.
jonathan@atoz1.com
DRYER WHIRLPOOL WED8000DW4 New console does not come with electronics. Sending part back will need new part ordered. ; rqstng P&A on 1 W11133029 (Fascia)
jonathan@atoz1.com
DRYER MAYTAG MEDC215EW1 "Timer does move just stays put. Inner door seal is bad allowing clothing to get stuck. Please order parts for customer. ; rqstng P&A on 1 WPW10463967 (Inner door panel) and 1 W10861521 (Seal), ordrng 1 WPW10185982 (Timer.)"
jonathan@atoz1.com
WASHER MAYTAG MHW5630HC0 In diagnostics unit had one error code F9 e1 long drain. Leaned filter and placed back in. Found 2 holes in door seal and customer stated some water was leaking on floor. Please order part for customer. ; ordrng 1 W11314648 (Bellow)
jonathan@atoz1.com
BELLA MAYTAG MFT2574DEM01 Removed power disassembled freezer used steamer removed frost from evaporator. Write in new fan motor kit. Used shop vav and removed water from drain pan. Reassembled freezer informed customer it will taken24 to get back to proper temperature.
jonathan@atoz1.com
REFRIGERATOR WHIRLPOOL MFT2574DEE01 Fan was grinding upon arrival. Placed unit into diagnostics test 6 found open bimetal. Disassembled freezer found evaporator covered in frost. Bypassed bi metal for testing. Placed unit back into diagnostics test 6. Waited and heater began running. Informed customer fan motor would need replaced since defrost thermostat is is part of it. ; ordrng 1 WPW10514110 (Fan motor)
jonathan@atoz1.com
WASHER WHIRLPOOL WTW8500DC6 Unit has f6e3 error in diagnostics console and main control need replaced please order parts for customer. ; ordrng 1 W11095624 (Console) and 1 W11401712 (Main control)
jonathan@atoz1.com
OVEN WHIRLPOOL WFE505W0HB2 Glass top had smudges on it. Removed smudges with customer and tested unit. Informed customer top is good to use.
jonathan@atoz1.com
LAUNDRY WHIRLPOOL WTW8500DC0 In diagnostics unit had error code F3E2. Inlet temperature fault. Water was leaking past valve into washer. Valve needs replaced. Quoted customer was told to do repair. Removed power disassembled and installed new water inlet valve rewired and tested. Did system recalibration and diagnostics cycle. Operation checks ok. ; ordrng 1 W11165546 (Valve)
jonathan@atoz1.com
WASHER MAYTAG MVWB835DW1 In diagnostics unit has F6E2 and F6E3 both are communication errors. Removed console checked for loose connections found in formed customer new control kit would be needed for customer. Customer will call if repair is wanted. W11111453 control kit 441.78 labor 72.45
jonathan@atoz1.com
OVEN WHIRLPOOL WFE505W0HB2 Glass top had smudges on it. Removed smudges with customer and tested unit. Informed customer top is good to use.
jonathan@atoz1.com
LAUNDRY WHIRLPOOL MVWB835DW5 Washer has F6E2 error in diagnostics communication error for console and all control unit. Both will need replaced. Customer is aware it will take minimum of 3 weeks for parts to arrive. ; ordrng 1 W11112656 (Console) and 1 W11400681 (Main control.)
jonathan@atoz1.com
DRYER MAYTAG MEDC215EW1 "Used digital meter found proper voltage at dryer. Removed back cover. Used meter and checked thermostats, element and fuse. Found bad fuse. Gave customer quote for new fuse. Repair appoved. Replaced fuse. Put back cover back on. Tested unit. Operation checks ok. Also advised customer to make sure vent is clean. ; dspstn on spec-tagged invntry: 1 WP3392519 FUSE"
jonathan@atoz1.com
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Removed power wired in new main control and new thermistor for fresh food section. Customer will monitor operation.
jonathan@atoz1.com
WASHER MAYTAG MVWC565FW1 Main control has 124 volts ac going into board. Main control will not turn on or enter diagnostics. Main control needs replaced. Gave customer quote for new main control repair appoved. Insnew main control ran system recalibration and diagnostics cycle showed customer operation checks ok.
jonathan@atoz1.com
BELLA MAYTAG MFT2574DEM01 Unit had defrost problem. Entire evaporator covered in frost. Placed unit into diagnostics. Test 6 open bi metal. Removed power bypassed by metal for testing purposes. Returned power and placed back into defrost mode in diagnostics. Heater had power. Verifed new fan motor with defrost thermostat needs replaced. ; ordrng 1 WPW10514110 (Fan motor.)
jonathan@atoz1.com
WASHER MAYTAG MVWB865GW1 Installed new main control and console did system recalibration and diagnostics cycle operation checks ok.
jonathan@atoz1.com
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Was given sr number 7728955104 spoke Tj. and told to use service pointer W11376817a. Evaporator in fresh food section is frozen over. Spoke with tech support. Was told to use replaced cover and control. Please order addtion parts for customer. ; ordrng 1 W10889841 (Evaporator cover.)
jonathan@atoz1.com
REFRIGERATOR WHIRLPOOL WRT311FZDW00 Fresh food section temp rose up to 49 freezer was 23. Put amp clamp on Compressor it is pulling 3.5 amps and has 0 suction pressure. Compressor needs replaced. Please order part for customer. ; rqstng P&A on 1 WPW10507886 (Compressor kit)
jonathan@atoz1.com
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Used zteamer and removed ice from fresh food evaporator. Installed new fan motor and user interface. Reassembled inside of unit. Informed customer to wait 24 hours before using.
jonathan@atoz1.com
DRYER WHIRLPOOL WED5000DW2 When gluing on seal to inner door panel. Adhesive came out of groove. Showed customer. Customer with this. Tested dryer had heat operation checks ok.
jonathan@atoz1.com
REFRIGERATOR KITCHENAID KRFF507HPS00 Turned unit off. Disassembled ceiling panels and removed ice maker. Replaced ice maker then reassembled inner panels. Placed unit in diagnostics did test 57 (harvest cycle) then test 45 ( fill test) to fill ice maker with water. Customer should have ice in 24 hours.
jonathan@atoz1.com
MICROWAVE WHIRLPOOL WMH32519HV4 7728967979 andy. Coupler need replaced as well as turn table motor. Spoke with tech support was told sand and paint interior then install new parts. Please order parts for customer. ; ordrng 1 w10482084 (Gray touch up paint) and 1 W11245707 (Support)
jonathan@atoz1.com
WASHER MAYTAG MVWB835DW1 Unit will turn off or on. Tried disconnecting speaker still did would not turn on. Customer also stated she gets white residue and lint on clothes. Control panel and main control need repalced. ; rqstng P&A on 1 W11111453 (Control kit)
jonathan@atoz1.com
REFRIGERATOR KITCHEN AID KRMF706ESS01 Customer stated unit was making noise. Temps were ice maker is working. Tested all moving parts in diagnostics all fans and compressor are working as designed. Customer will monitor operation.
jonathan@atoz1.com
WASHER WHIRLPOOL WTW4816FW2 Unit had no error codes. Customer let showed noise on cell phone recording leaned washer back found nothing out of place on bottom removed agitator found nothing wrong on gearcase shaft. Did system recalibration and diagnostics cycle. Ystomer will monitor operation
jonathan@atoz1.com
REFRIGERATOR KITCHEN AID KRMF706ESS01 Customer stated unit was making noise. Temps were ice maker is working. Tested all moving parts in diagnostics all fans and compressor are working as designed. Customer will monitor operation.
jonathan@atoz1.com
DRYER ROPER RED4516FW0 Used digital meter found bad element. Replaced element tested dryer showed customer. ; used 1 279838 ( Element) from stock
jonathan@atoz1.com
WASHER WHIRLPOOL WFW5620HW0 Keyanna take care team got policy adjust WSR9D00NPL1 customer will pay service call. Sr number. 77288984761Unit has F6E2 error both panel and main control need replaced. Please order part for customer. ; ordrng 1 W11322903 (Acu) and 1 W11319991 (Panel)
jonathan@atoz1.com
REFRIGERATOR KITCHENAID KFIS20XVMS8 Unit is stuck in sabbath mode buttons do not work explained to customer control panel needs replaced and its no longer available. 13053103SP 243.08 labor 72.45.
jonathan@atoz1.com
WASHER WHIRLPOOL WFW8540FW1 Unitnhad F3E1 error code pressure sensor fault. Unit will not do any tests in diagnostics. Just locks door and does nothing else. Main control and pressure sensor will need replaced. ; rqstng P&A on 1 WPW10448876 (Pressure sensor) and 1 W11201290 (Main control.)
jonathan@atoz1.com
REFRIGERATOR WHIRLPOOL WRF991BOOM00 Ice maker has error E2 lost postion and front drawer for pantry is broken. Informed customer extended warranty may not cover drawer. ; rqstng P&A on 1 WPW10764668 (Ice maker) and 1 WPW10510417 (Pantry pan front) and 1 WPW10654844 (Drawer)
jonathan@atoz1.com
LAUNDRY MAYTAG MVWB865GW0 Removed electricity from washer. And removed water lines and console. Placed in new water inlet valve. Reassembled washer. And ran diagnostics cycle in diagnostics. Operation checks ok. Showed customer. ; dspstn on spec-tagged invntry: 1 W11165546 VALVE
jonathan@atoz1.com
DRYER AMANA NED4655EW1 Installed new thermostat kit. Tested dryer. Operation checks ok. ; dspstn on spec-tagged invntry: 1 279816 CUTOFF