Great service and very knowledgeable —
Gina - Cincinnati, OH
Great Service, Polite and Prompt
Mae - Morrow, OH
Was right on schedule, fixed issue quickly and explained the cause thoroughly. Very good customer service.
Very Professional & Customer Friendly
Patricia - West Chester Township, OH
Joel Lacey is very professional; explains procedures of services, work is efficient & timely! He represents AZ Appliance Repair extremely well with his friendly customer service personality, product knowledge & repair expertise. Wonderful Service Experience Thanks To Roxie & Joel!
Karen - Morrow, OH
He was very nice and did a great job. I was unhappy that the handle pulls on my refrigerator didn’t match. One was higher, and this was really bothering me. Joel said right away that he could adjust that for me. He also checked the refrigerator door that was swinging open fast. He took a picture of the mechanism and said it was working correctly. He also checked my new dishwasher to make sure everything was good with that.
Fran - Cincinnati, OH
Joel is an Excellent repair technician. He explained why the issue occurred and provided info on other features of the machine.
Barbara - Oregonia, OH
Great service- tech was knowledgeable, fast and courteous
Barbara - Oregonia, OH
Mike - Lebanon, OH
Very satisfied customer with technician and service.
Repairman very pleasant and cooperative. Found solution to the issue with my dryer in no time.
Beverly - Loveland, OH
Joel was very knowledgeable and knew what he was doing.
John - Waynesville, OH
Very professional and punctual
Keith - Lebanon, OH
Theresa - Loveland, OH
Really great service!
Bob - Goshen, OH
The serviceman did a great job. Quick, Courteous, and very professional
On time, fixed correctly
RAC - Lebanon, OH
Gerald - Mason, OH
Thanks for your help
Renee - Maineville, OH
Robert - Loveland, OH
Bill - West Chester Township, OH
Joel is a good tech but we ended up cancelling this appointment after he gave me a method which could restart the washer. Wish someone at your place could have advised me earlier of this method which would have restarted the machine without having to call for a service call.
Great serviceperson, but he needs better support
Robin - Loveland, OH
Joel was great and is very good at his job. The people supporting him dropped the ball more than once though. They ordered the wrong part for him for the first visit, then never called to schedule for the second one so when he thought he was supposed to come to my house, I wasn't even in town.
Job well done
Douglas - Loveland, OH
I am very pleased with the work Joel performed.
Great service from joel
Carol - Mason, OH
Matt - Loveland, OH
Response from A to Z Appliance Service:
Thank you for the review. Sorry we did not deliver 5 star service, but we do appreciate you taking the time to leave the comment regarding "Great service"
Tom - West Chester Township, OH
Response from A to Z Appliance Service:
Alvinr - South Lebanon, OH
very friendly and helpful
Karen - Lebanon, OH
DISHWASHER KITCHENAID KUDC10IXSS1 "Door seal had build up of calcium and also door was not making good seal do to gasket out of alignment, removed and cleaned seal. Leak checked multiple times. All checks are good now ."
DRYER MAYTAG MED6000XW1 "Found drum seal flipped partially causing drum to rub against frame. Adjusted and tested unit. All sounds are good now, cus to observe."
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Replaced motor and auger yoke, all operations are good. Unit is dispensing properly. All checks are good."
ICEMAKER KITCHEN AID KUIC15PRXS0 "Spliced wires to pump. Direct routed for short issue. Tested unit for proper function. All checks are good,"
COOK TOP - ELECT WHIRLPOOL KICU509XBL00 Auth- kkq3400nl2Replaced module and tested for proper operation after repair. All checks are good and unit is functioning properly at this time. Customer to observe
DISHWASHER WHIRLPOOL KDFE104HPS0 Ran unit through diagnostics and checked for proper incoming water. No error codes on unit. Customer is using proper detergent and rinse aid. Heating element is working. Recommended customer to use a fresh cleaning tablets periodically for proper performance and function of unit. All other checks are good; used 1 W10282479 from stock
REFRIGERATOR WHIRLPOOL WRF555SDFZ02 Removed and installed drawer braket. Rerouted water lines for vibration noise from valve. No leaks. All checks are good now. All parts installed
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "Auth - wkqd200apl1Wires for fill tube was broken, replaced and tested operation. Called partner team for coverage. Unit is working well. All checks are good. ; used 1 W11366500 from stock"
N/A N/A KRMF706ESS00 Unit has bad spring in Malan rail. Will need to have rail replaced for repair Rescheduling for install; ordrng 1 W11176246 (MULION )
REFRIGERATOR WHIRLPOOL WRT311FZDW00 "Unit needs evap fan motor, rescheduling for install.; ordrng 1 WP2315539 (EVAP FAN )"
WASHER MAYTAG MVWB835DW Found bad fill valve not allowing water into washer. Replaced fill valve assembly and leak checked unit. All checks are testing good now. Customer to answer; used 1 W11165546 (VALVE) from stock
FREEZER WHIRLPOOL WRF535SWHV00 Door out of alignment. Remove door and adjusted tracks for better seal. Reinstalled and tested operation. All checks are good
WASHER WHIRLPOOL MVWB765FW2 "Installed all parts and replaced transmission/gearcase. Leak checked unit and tested for proper operation after repair, all checks are good. No leaks,"
RANGE WHIRLPOOL WGG745S0FS02 "Wrong burner caps where sent to cus, called techline and partner team again. Correct part is being sent to cus now, W10881749 correct burner caps,"
WASHER WHIRLPOOL WFW94HEAW0 Unit has balancing issue. Ran unit through diagnostics and tested for error codes. Also checked barrings. Unit is filling and draining normally. Cleaned out seal. Re leveled unit for balancing. No codes on unit. Unit is testing good now.
REFRIG KITCHEN AID KFIS20XVMS1 "Lv board has intermittent short. Part is no longer available, cus to observe .Ice maker is working at this time. Unit is cooling at this time."
DRYER MAYTAG MEDB855DC4 "Unit had bad belt. And idler pully, replaced from service kit. Tested after repair, all sounds and operations are good. Unit is running well ; used 1 4392067 (DRYER MAINT KIT) from stock"
WASHER MAYTAG MVWB765FW "Installed valve assembly,bay due to unit leak from valve. All checks are good now, unit is testing good, cus to observe."
WASHER WHIRLPOOL MVWB765FW2 Auth - mkr1kkqapl1Unit not powering on because control has short in it. Receiving power but not powering up control panel. After install. Tested operation. All checks are good
BELLA KITCHENAID KRFC704FPS01 Level to doorhandles and adjusted frame. Also adjusted the Benz and shelving units. Unit is cooling and getting good airflow. Secured harness out from back of bin for proper bin operation.
WASHER WHIRLPOOL MVWB865GW0 "RAN unit through recalibration cycle, Proper filling and draining. No error codes on unit at this time. Unit is filling and washing properly. Incoming water is good at this time. Customer to observe. Ran through auto test. All checks are good"
DRYER MAYTAG MED6630HC0 "Replaced blower assembly and tested operation during cycle. All noises are good now. Unit is heating and getting good airflow. All checks are good ,"
DISHWASHER MAYTAG MDB7959SHZ0 "Installed panel. No scratches, all checks are good, leveled door. Door is shutting good now."
MICROWAVE KITCHENAID KBMS1454BSS0 Installed cover and tested after repair. All checks are good now. Customer to observe
WASHER MAYTAG MVWB835DW0 "MKLRB00FP1 auth for parts. Wash plate will not remove from drive shaft. Will need to order tub assembly to repair unit at this time, rescheduling for install ; ordrng 1 W10512161 (TUB ) and 1 W10811960 (BASKET ) and 1 W10902814 (WASH PLATE ) and 1 W10909670 (SPANNER NUT ) and 1 WPW10215093 (FILTER DRAIN )"
FRIDGE WHIRLPOOL WRT104TFDW00 Unit compressor is running all fans are operating but no frost pattern on evaporator. Evaporator has leak or inefficient compressor. Rescheduling for repair; ordrng 1 COMPRESSORTECH and 1 W10836706 (EVAP ) and 1 WPW10507886 (COMPRESSOR )
FREEZER KITCHENAID KFIS29PBMS02 "Called techline. Due to partial frost pattern several times and all other parts having already been replaced on unit. Tech line is recommending that we have compressor tech check for leaks on evaporator and or inefficient compressor. Rescheduling for compressor tech; ordrng 1 COMPTECH, rqstng P&A on 1 W10276644 (COMPRESSOR ) and 1 W11116006 (EVAPORATOR ) and 1 WPW10608485 (EVAP )"
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "All checks are good. Unit is testing good. Door seals, THERMISTERs check good. Cus to observe."
DRYER WHIRLPOOL MEDB765FW0 "Door popping open durning cycle , intermittent. Adjusted and replaced door latch. All checks are good now. Door is shutting good. Unit is heating and getting good airflow. All other checks are good. ; used 1 279570 (LATCH) from stock"
LAUNDRY MAYTAG MVWX655DW0 Customer not able to have us come out today. Will need to reschedule for repair. Customer will call to change appointment; schdld next appmnt for 6/14 FRI !
WASHER AMANA WTW7500GC2 "Replaced both parts. Tested unit after repair, all checks are good now. No error codes."
RANGE WHIRLPOOL RF212PXSQ0 "Replaced electronic control. Tested unit in preheat cycle. All operations are good now. Unit is testing good, preaheated to 350. Cus to observe."
REFRIGERATOR GE PSCS3RGXGSS Unit has bad evap fan motor. Rescheduling for install ; ordrng 1 WR60X10307 (FAN 149.43)
OVEN JENN-AIR W30100B "Unit has slight flicker in display. Control is no longer available. Cus to decide on weather or not to repair board, 71002163 control board is no longer available. Labor - 98.7571002163 board repair - 160.00"
REFRIGERATOR WHIRLPOOL KRFF507ESS01 "Unit had bad THERMISTER, removed and defrosted unit. Replaced THERMISTER. All operations are good now. Fans are working well. Cus to observe . ; used 1 WPW10383615 (THERMISTOR) from stock"
LAUNDRY WHIRLPOOL WTW5000DW0 "Suspension rods are shot, after replacing found basket not rotating centered. Will need transmission and basket replaced for repair, submitting for auth for repair. ; rqstng P&A on 1 W10752719 (BASKET ) and 1 W11035751 (GEAR CASE )"
WASHER WHIRLPOOL WTW6700TU0 Unit had error for pressure switch causing unit not wanting to start consistently. Replaced control and tested unit is cycle. No leaks. Operations are normal at this time.
REFRIGERATOR JENNAIR JF42NXFXDE File number - 7725054822Called tech line and they walked me through diagnostics and we turned on Center mulion at 100% to prevent this issue. Door seals are in good condition. Door hinges are shutting good. No other issues apparent at this time. Customer to observe
WASHER MAYTAG MVWC465HW2 "Ran unit through recalibration cycle, tested cold and hot. Ran through normal wash cycle and confirmed proper operation. No leaks. All checks are good."
LAUNDRY MAYTAG MVWX655DW1 Run capacitor was bent in. Not allowing unit to agitate or spin. Will need capacitor replaced for repair. ; ordrng 1 W11158831 (RUN CAPACITOR )