Right on time and done fast
Richard - Liberty Township, OH
Tracy - Liberty Township, OH
Super helpful and professional
Great and courteous service
Naomi - Beckett Ridge, OH
Connie - Trenton, OH
Great Customer Service and quick response time to fix our dishwasher!!
Fast, accurate service!
Thomas - Hamilton, OH
The technician was very polite and understanding. He didn’t make me feel goofy because the issue was operator error. 😀
Chris - Beckett Ridge, OH
Repair guy very professional and new what he needed to do.
William - West College Corner, IN
Technician was above excellence!!!!
David - Oxford, OH
Great service on the phone and a from the tech who came to our house. The customer service person, on the phone, was honest about the parts being under warranty and the cost estimate for labor. The tech called and arrived early
Response from A to Z Appliance Service:
Thank you very much for the review.
Misdiagnosed the problem -- out $$$.
Greg - Washington Township, OH
All of a sudden, our 2 year old Whirlpool refrigerator door dispenser stopped working -- ice and drinking water. No ice and just a trickle of drinking water. Jeremy from A to Z diagnosed the problem on May 14, 2019, for $96.75. "Checked water valve, found valve not getting water, checked incoming water, incoming water has high pressure, causing water to come out slow, and then not at all, needs pressure regulator to fix issue, customer not to repair at this time." My refrig owner's manual says water pressure can be 35 to 120 psi for the refrig. I have a pressure regulator on main water line which reads "52" psi. A to Z quote was $96.66 for the part and $98.75 for install labor, plus tax...just over $200.00 to install a 2nd pressure regulator (this one in the ice maker line). If the 2nd pressure regulator I was told I needed didn't fix the problem, I'd simply be out $200.00+ and was told I'd then need to call a plumber. I declined the repair and had a plumber come to the house on May 20, 2019 ($110.00 rate for first hour). He verified house psi was "52", and said it appeared to be LOW water pressure causing the refrig problem. After he left, I pulled the refrigerator out, and there was not one, but two sharp bends in the plastic water line, basically pinching the water almost completely off. No idea how they got there initially. I straightened the line out, applied some additional tape to the line and back of refrig to keep it straight, rolled the refrigerator back, and now it's once again working fine. So it never was a "high water pressure" problem. On the upside, "Roxie" in the office and "Jeremy" were both polite.
Response from A to Z Appliance Service:
Thank you for the review. I can assure that if we would have put the part on and it did not change anything, we would have removed it and not charged you for it. We do apologize that our tech missed the sharp bends in the water line, behind the refrigerator. You review will help us in future tech meetings as we work with the techs on continuous improvement. Again, thank you for the review.
Diane - Franklin, OH
Took a little bit to get my washing machine fixed, and so far it’s working great. Your service is very dependable
Cari - Hamilton, OH
It was just a repair man reciting the basic saying: “That’s just how maytag made the machine to work” There was no listening or trying to understand the problem I was having with the machine. It was a very bad experience!
Response from A to Z Appliance Service:
Sorry you are disappointed in our techs findings. After checking each of the components, he determined that there is nothing that would change if he replaced any parts. All parts were passing the diagnostic testing. If there is a part that is failing, it will likely show up in the near future so that we can make sure the right part is replaced. At this point though, there is nothing that will change by replacing any parts. Thank you for the review.
Layne - Oxford, OH
He was very professional and efficient
Washing machine serviced
Philip - Franklin, OH
Jeremy replaced the motor. New motor did not fix the problem. Jeremy is very nice and knows what he’s doing. Not sure why the other problems didn’t show up right after he replaced the motor. Will not be completely repaired until next Monday. Thankfully it was barely under the 5 year warranty that all this happened. So, no cost for repair. I also love A-Z gives a way to track the technician. Wonderful idea!!
Kerry - Middletown, OH
David - Trenton, OH
Showed up at the exact time the phone call said he would. He didn’t doubt anything we told him he just jumped into the situation and got it diagnosed and fixed very quickly
Susan - Cincinnati, OH
No problems and very happy with the overall experience of having oven repaired. Also, great communication and accurate arrival times.
Excellent customer service
Rodney - Goshen, OH
Dylan - Loveland, OH
Replacement of rotted refrigerator door seal.
Nancy - Cincinnati, OH
Service was under warranty. The refrigerator seal was gotten nearby, it was replaced and he was on his way. Great service. He seemed like a genuinely nice guy.
Ariana - Cincinnati, OH
Joseph - Milford, OH
Great service. Very professional!!!
John - Maineville, OH
Great and informed service
Sally - Loveland, OH
I needed the burners on my gas stove adjusted and the appointment was a very good experience. The repairman was very knowledgeable, professional and did a great job in a timely manner. Very pleased.
Janet - Cincinnati, OH
My washer was repaired and 1 week later, the new parts malfunctioned. The replacement parts arrived early and the repeat repair was completed earlier than expected. Keeping my fingers crossed that the parts will last longer than a week! ***I cannot comment on cost / pricing of service below since the part and service were under warranty.
Adam - Cincinnati, OH
Very helpful & knowledgeable technician.
Response from A to Z Appliance Service:
DRYER WHIRLPOOL MEDB835DW4 "Replaced control, motor, and blower, ran through test cycle, unit is heating normally, checks ok."
DRYER MAYTAG MEDX655DW1 "Called tech line due to replacing timer twice, file #7725080400, checked line 2 at terminal block to red on timer no volts, checked line 2 to black on timer no volts, checked incoming power, no volts, unplugged unit, and plugged back in, and am now getting 240, needs electrician to check outlet due to line 2 not sending voltage."
DRYER MAYTAG MEDX655DW1 "Checked terminal block for damaged wires, checked wire harness on back of unit, no damage found, ran unit through test cycle, no burning smells, found debris stuck to heating vent on inside of drum, cleaned off, ran through test again, no smells, checks ok."
COOKTOP KITCHENAID KCES956HSS00 "Replaced display, tested unit, all burners working normally, checks ok."
ICEMAKER WHIRLPOOL WRS571CIDW01 "Arrived at customers to replace door, opened new door for replacement, and new door received is for fridge side, and not freezer side, checked part number, and part number ordered is for freezer door, needs freezer door reordered.; ordrng 1 LW10352226 (dor-fip wh)"
N/A N/A WOD93EC0AS01 "Replaced control, tested unit, bottom oven is heating normally, checks ok."
FREEZER WHIRLPOOL WRF535SWHZ00 "Checked freezer door for proper seal, found left bracket off center, adjusted brackets, door is sealing normally, checks ok."
REFRIGERATOR WHIRLPOOL WRF990SLAM00 "Checked fresh food evap, found evap fan not coming on, needs evap fan replaced.; ordrng 1 W10633627 (motor-evap)"
REFRIGERATOR JENN-AIR JFX2897DRM02 "Confirmed complaint of dispenser leaking, found water line to dispenser has small crack causing leak, needs water line replaced.; ordrng 1 WPW10499015 (tube-water)"
LAUNDRY MAYTAG MVWC565FW1 "Checked incoming water, checked water valve, unit is getting hot water, checked error codes, found over suds error, calibrated unit, ran through test cycle, all operations normal, checks ok."
REFRIGERATOR WHIRLPOOL WRT1L1TZYB00 "Checked freezer evap, found drain frozen again, called tech line, and was informed unit needs heat probe for drain to fix issue.; ordrng 1 819043 (heat-probe)"
BELLA JENN-AIR JFFCC72EFS00 "Found ice maker is catching, and making grinding noise when cycling, found dispenser bucket latch is broken making it hard to come off, replaced ice maker, ice maker is cycling and calling for water, needs ice bucket replaced.; ordrng 1 W11033825 (ice-contnr)"
KITCHEN KITCHENAID KDTE104ESS1 "Checked door seal, door is sealing correctly, checked drain pump, and drain line, checked water valve, and incoming water line, checked pump, and motor, found leak at pump, and motor, needs pump, and motor to fix leak.; ordrng 1 WPW10605057 (pump and motor assy)"
DRYER WHIRLPOOL WED4815EW1 "Replaced rear panel, and chute, ran through test cycle, no grinding noises, all operations normal, checks ok."
DISHWASHER WHIRLPOOL WDT730PAHV0 "Checked door seal, door is sealing correctly, found door latch not latching causing door to not have a good seal, needs door latch replaced.; ordrng 1 WPW10653840 (door latch)"
WASHER WHIRLPOOL WFW5620HW0 "Checked incoming power, unit is getting 120, checked power at control, control is getting 130, checked power to UI, found UI not getting voltage, found UI not ohmng, needs control, and UI replaced.; ordrng 1 W11319991 (cntrl-elec) and 1 W11322903 (cntrl-elec)"
SXS 22' RAM WHIRLPOOL ED2KHAXVB01 "Customer complaint of ice maker not making ice, checks ice maker, found ice maker not cycling or calling for water, needs ice maker replaced.; ordrng 1 WPW10190961 (icemaker)"
FREEZER WHIRLPOOL WRF555SDFZ08 "Confirmed complaint of frost in freezer, checked door seal, checked door rails, found left rail was not closing completely, adjusted rails, door is closing, and sealing normally, checks ok."
LAUNDRY WHIRLPOOL WTW5000DW2 "Replaced motor, and capacitor, calibrated unit, ran through test cycle, unit is spinning, and agitating, checks ok."
BTM FRENCH DOOR / WRF560SMYW04 "Replaced damper, no noises at this time, unit is cooling normally, checks ok."
KITCHEN WHIRLPOOL WDT970SAHV0 "Replaced adjusters, rack is working normally, checks ok."
SXS 25' MFD WHIRLPOOL ED5FVGXWS01 "Found part of ice maker stuck under ejector causing motor to malfunction, needs ice maker replaced.; ordrng 1 WPW10190965 (icemaker)"
DISHWASHER WHIRLPOOL WDF520PADM7 "Checked for error codes, checked heater element, checked dispenser, calibrated unit, all operations normal, checks ok."
N/A N/A WRF535SMBM00 "Replaced ice maker, ice maker is calling for water, and cycling, checks ok."
OVEN WHIRLPOOL KOCE500ESS05 "Checked for error codes, found sensor out of range, ran unit through test cycle, sensor is reading 40 degrees off, needs sensor replaced.; ordrng 1 W10859573 (sensor) and 1 WPW10351279 (vent-oven)"
REFRIGERATOR WHIRLPOOL WRB119WFBM00 "Checked damper, checked evap, found evap frozen over, checked defrost heater, heater is giving good readings, checked voltage from control, found control not sending voltage to heater, needs control replaced.; ordrng 1 WPW10503278 (refer elect cont brd)"
WASHER MAYTAG MVWC425BW0 "Replaced parts ordered, calibrated unit, ran through test cycle, all operations normal, checks ok."
WASHER MAYTAG MHW5630HW0 "Checked dispenser, checked bellows, checked door for seal, found door not sealing causing leak on bottom, needs door, and bellows replaced.; ordrng 1 W10299097 (bracket) and 1 W11314648 (bellow) and 1 W11316776 (INNER DOOR) and 1 W11316777 (GLASS) and 1 W11316913 (OUTER DOOR)"
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Replaced condenser motor, fan is working normally, no noises, checks ok."
BTM FRENCH DOOR / WRF560SMYW04 "Checked evap fan, checked damper, found damper making noise when trying to open, needs damper replaced.; ordrng 1 W10257451 (damper,elect control)"
COOKTOP KITCHENAID KCES956HSS00 "Checked for error codes, found F2E1 shorted/stuck key pad, reset UI, found same error, needs UI replaced.; ordrng 1 W11261874 (display)"
WASHER KENMORE 79641262610 "Found error code OE twisted drain hose/plugged drain filter, checked drain hose, no kinks or twists, checked drain filter, found filter is plugged, cleaned out filter, ran through test cycle, unit is draining normally, all operations normal, checks ok."
LAUNDRY MAYTAG MVWB865GW0 "Replaced gear case, calibrated unit, ran through test cycle, no noises, checks ok."
LAUNDRY WHIRLPOOL WTW5000DW2 "Checked for error codes, found over suds error, checked drain pump, ran unit through spin, and agitation, calibrated unit, all operations normal, checks ok."
FRIDGE KITCHENAID KRMF706ESS01 "Replaced control, and thermistor, no noise coming from control, thermistor passed in diagnostics, unit is cooling, and defrosting normally, checks ok."
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 "Checked ice dispenser, dispenser is dispensing cubed ice, but won’t dispense crushed, checked dispenser motor, found motor not able to crush ice, needs dispenser motor replaced.; ordrng 1 WPW10317991 (motor)"
LAUNDRY WHIRLPOOL WTW5000DW2 "Checked for error codes, found basket speed fault, went through test 3, 3a, and 3b, found the motor, and capacitor not ohmng, needs motor, and capacitor replaced.; ordrng 1 W11158831 (capacitor) and 1 W11283592 (motor-drve)"
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Replaced drain pump, ran through test cycle, no leaks, checks ok."
FREEZER WHIRLPOOL WRF555SDFZ09 "Replaced gasket, door is sealing normally, checks ok."
DRYER WHIRLPOOL WED4815EW1 "Found back panel, and lint chute are bent causing blower to vibrate a against wall, called partner team for coverage due to cosmetic warranty being over, talked to Brittany, and was informed due to issue causing problems to unit parts will be covered.; ordrng 1 280043 (rear,panel) and 1 W11117429 (chute)"