Charles S.
Local Reviews
for Charles
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Andrea - Cincinnati, OH
Easy to schedule and change appointment. Professional representative showed up and efficiently fixed the problem with my refrigerator door and even offered some life extending tips.
Response from A to Z Appliance Service:
Thanks for writing a review! We are glad to hear your experience with us met your expectations.
Perfect!
James - Williamsburg, OH
Couldn’t ask for better service.
Response from A to Z Appliance Service:
Thank you for writing a review for us!
Good service.
Rose - Batavia, OH
Our serviceman was prompt, efficient and courteous. This company was chosen by our warranty people but I would use them for other appliances that need repair. I liked that I could track them to see when they would arrive.
Response from A to Z Appliance Service:
Thank you for writing a review for us. We are so glad to hear that the service we provided on your appliance met your expectations!
Professional and excellent service
Chris - Cincinnati, OH
Outstanding and knowledgeable Repair Gentleman. Friendly and caring job done right and timely. If ever a problem I would call this organization First!
Response from A to Z Appliance Service:
Thank you for writing a review. We are pleased to hear that your service met your expectations.
Service call
Melissa - Terrace Park, OH
Charles was excellent. Honest, straightforward, and kind.
Response from A to Z Appliance Service:
Thank you for writing a review for us today.
Great service
Linda - Terrace Park, OH
He addressed the dark lines on clothing but did not comment why it was full of water on one occasion - I also forgot to ask his opinion
Professional Service!
Connor - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for taking the time to rate your experience with us.
Frooz
Frooz - Batavia, OH
Great. Right on time and very pleasant guy
Response from A to Z Appliance Service:
Thank you for taking time to write a review for us.
Difficult Service effort
William - Cincinnati, OH
We had an unusual need and it took 3 - 4 visits to get it resolved. I was impressed that A-Z stuck with the issue until it was resolved.
Response from A to Z Appliance Service:
Thank you for taking the time to write us a review. We are pleased to hear that the issue was resolved, and thank you for your feedback to us about the job.
Hill
William - Cincinnati, OH
Great service...very prompt and patient with our dishwasher repair!
Response from A to Z Appliance Service:
Thank you for your review. We are pleased to hear that your experience was a positive one.
Great service
Karen - Amelia, OH
Great service
Response from A to Z Appliance Service:
Thanks
Great service
Kathy - Cincinnati, OH
Great service on time.
Response from A to Z Appliance Service:
Thanks.
Great service
Jennifer - Cincinnati, OH
Great experience.
Response from A to Z Appliance Service:
Thanks
Rob
Robert - Goshen, OH
Gentleman was very professional, courteous, and did a great job.
Response from A to Z Appliance Service:
Thanks for your valuable feedback.
Expert Service
Mark - New Richmond, OH
Mr. Sipple was a knowledgeable service, very professional and personable.
Response from A to Z Appliance Service:
Thank you for your review. Each customer is very valuable to us, and we aim to treat them as such.
1358 Herlin Place
Jenny - Cincinnati, OH
The fact that whirlpool does not allow for the mother board to be carried on a truck is an issue. The issue becomes how long it takes to repair the washer. Finally, if I would not have checked to see when the part had arrived my appointment was going to possibly be scheduled without my input as to availability.
replacement of damaged stovetop
Fischer - Pierce Township, OH
Prompt service
Rescare - Williamsburg, OH
Response from A to Z Appliance Service:
Thank you very much for the review.
Excellent service
Patricia - Cincinnati, OH
Service was prompt and completed to our satisfaction in a professional manner.
Great
Jillian - Cincinnati, OH
Great thank you
Another awesome technician.
Gene - Cincinnati, OH
This is the second time I asked A to Z for help, and the second time the technician who was scheduled, Charles S., was totally understanding of my problem, the repair that was necessary, efficient, and respectful of my property. I certainly hope that I will not need any more repairs anytime soon, but if and when I do, I will call this company. Thank you for sending Terry the first time and Chuck the second. I think your best sales people are those who come into contact with the public, like these gentlemen. Gene Gelfand, Madeira, Ohio
Response from A to Z Appliance Service:
Thank you for this review. We and our techs really appreciate it when customers leave review. Thanks again
Knowledgeable, Friendly and Honest
Gemma - Amelia, OH
Charles did a great job in trying to figure out what was wrong with my fridge. Unfortunately, the parts were no longer manufactured for this model. I appreciate that he called 4 different distributors to try and find parts. I also appreciate that they were able to get me in the next day and gave me an accurate time frame so that I could plan my day. I would definitely recommend A to Z Appliance Services to any of my friends.
Response from A to Z Appliance Service:
Thank you for this review
Prompt service
Jeff - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for this review
GOOD CALL
Brenda - Cincinnati, OH
Excellent service!!!
Doloris - Cincinnati, OH
Charles was prompt and efficient in completing a slightly tricky handle attachment to our microwave. He was also very personable and pleasant to work with.
Charles S.
DISHWASHER KITCHENAID KDFE104HPS0 Installed pump w10876537Operation ckd ok. No leaks and power is good. All ckd ok; used 1 w10876537 (DRAIN PUMP) from stock
Charles S.
REFRIGERATOR GE GSC23LSRCSS Power good and no leaks. Freezer evap fan out of line. Smoking panel. Adjusted fan blade and all ckd ok. Removed all freezer items and removed back panel. Fixed fan blade and put unit panel back on and items and all ckd ok.
Charles S.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Power good. No leaks. Unit freezer light is out. Harness wire is not in connector and not making contact. Calling wpl techline. Harness wire is not present in unit. It’s way back in insulation. 9379354270 cx number KatieTechline rep...EdDocumented all info and took pics advised by Ed. Also Ed stated no repairable, and sending to engineers to review and cx will be contacted within 48 hours by wpl about swap out of unit. File ref # 7726144196"
Charles S.
REFRIGERATOR JENN-AIR JFX2897DRM02 "W10837274 plateWpw10577864:door icedInstalled,parts listed and all ckd,ok. Operation is as designed . Power good and no leaks."
Charles S.
DRYER MAYTAG MEDC465HW0 279827 motor WP8578354 temp switchUnit power is good. And no heat. Element and fuses ck. Needs parts listed for repair. ; ordrng 1 279827 (motor!dryer) and 1 WP8578354 (swtch-temp)
Charles S.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 W11162042 housing Installed part and all ckd ok. Power good and no leaks. Unit operates as designed.
Charles S.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "W10757550 doorW10846539:evapW10853387 padW11224590 controlWpw10402180 trimInstalled all parts listed. Power good and no leaks. Operation is as designed. Unit ckd ok. Removed old door and installed new door. Also,adjusted fridge and legs."
Charles S.
WASHER MAYTAG MHW3505FW1 W10901030 tub assy W10312625 damperUnit power is good. And unit is leaking water. Two holes in tub. Allowing water to escape unit. Calling whirlpool to document. Wpl care team Rebecca.Submit for approval. Still will repair will repair. ; rqstng P&A on 4 W10312625 (shock-absr)s and 1 W10901030 (tub-outer)
Charles S.
LAUNDRY WHIRLPOOL MVWX655DW0 Will spin and drain and agitate fine. But once unit has clothes in it it will not agitate. Power is good and no leaks. Found gear oil on splotch. Unit needs gearcase and shifter and cam assy. Also new hub W11035751 gearcaseW10528947 hubW10913953 actuator W10721967 camCx decided to buy a new one.
Charles S.
WASHER WHIRLPOOL WTW4816FW2 Cx complaint is unit not ringing clothes out. Diagnostics unit is good no error codes. Tachometer reading is good. No issues. Power good and no leaks. Advised cx that unit is spinning as usual and works ok. All ckd ok. Did adjust panel though. Clip wasn’t in all the way. All ckd ok.
Charles S.
WASHER MAYTAG MVWC565FW1 Found capacitor harness off unit. Operation is good and power is good and no leaks. All ckd ok.
Charles S.
XXL FRENCH DOOR KITCHENAID KFIS29PBMS00 Power good and all ckd ok. No leaks. Operates as designed. Found rail on top freezer drawer not clipped in. Repaired and all ckd ok.
Charles S.
RANGE KITCHENAID KSDG950ESS1 Down draft works good. Oven operates as designed. And connect fan is working. All ckd ok. Cx didn’t think fan was spinning and wanted it checked out before warrAnty was up.did find some screw lose on door frame and tightened and ran diagnostics. No error codes and all ckd ok.
Charles S.
KITCHEN KITCHENAID KDPE234GPS0 Installed w11162736 control panelOperation good and no leaks. Power good and all ckd ok
Charles S.
FREEZER KITCHENAID KBFS20EVMS13 Power to unit is good. Freezer door screw forms pulled right out of door. Door does need replaced. Insulation visible and door will not stay on. Took pics. Calling whirlpool. To advise issue and document findings.Whirlpool rep.....Kristen. Took all documentation and transferring me to safety team. Whirlpool safety team rep....Tishishia....took documentation Door 13109206SQ discontinued. Safety team asked for door part number stating they will cover complete cost of repair for unit. Explained part number is coming up as discontinued and rep stated.....that it is a part still able to be made since they are made to order. Cx and whirlpool have came to decision to replace unit. Whirlpool covering all cost .....said it can take up to 4 weeks. Cx asked if there can be a credit. Whirlpool rep stated she will call cx and notify AtoZ of what whirlpool and cx has came to as decision wise in fixing or replacing unit. .
Charles S.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Fixed seal on freezer door. Applied heat and was able to get gasket to close tiny opening. Unit and power all ckd ok.
Charles S.
REFRIGERATOR KITCHENAID KFIS20XVMS2 Power to unit is good. Screen is bad in lv display board. Lv board 13053103SP does need replaced. Part is no longer available and is discontinued. Calling whirlpool techline....confirmed bad lv board. Transferred to partner team. Janet with whirlpool partner team. looking into part being discontinued. Also overlay need replaced as well. Both parts are no longer available. Whirlpool stated that cx would need to go to warranty comp and asked them what they would like to do. Parts are not available and there is no repair for this unit.
Charles S.
DRYER WHIRLPOOL WED858HEFW1 Cleaned lint from blower wheel and vibration stopped. Also adjusted door hinge on unit. Power good and heats great. All ckd ok.
Charles S.
RANGE WHIRLPOOL WGG555S0BS01 "Installed 74008821 spark module and igniters wpw10407676 (4)Power good,but igniters keep sparking. Wire harness looks good. Calling techline Scott.....Documented and advised. Per techline change W10204717 switch harness; rqstng P&A on 1 W10204717 (harns-wire)"
Charles S.
REFRIGERATOR KITCHENAID KFIS29PBMS02 Spoke to techline rep Rich...Rich stated to remove seal on back wall. Directions didn’t state to remove seal. Now they are are saying to remove seal. Power is good and only leaking from ic making housing. Techline said unit is under pointer for control board kit and adaptor kit. And get perma gum kitW10878992 Control W10864518 kit adaptor W10688359 perma gum (2) kitNoted to not use viler sealer in kit and remove old from back wall. File # 7726123218; ordrng 2 W10688359 (sealer-gum)s and 1 W10864518 (adapter) and 1 W10878992 (cntrl-elec)
Charles S.
DISHWASHER KITCHENAID KDPE234GPS0 "Found wire harness issue under unit. Power good and fixed harness. No leaks and operation is as designed, all ckd ok."
Charles S.
KITCHEN WHIRLPOOL WFG320M0BW2 Cx complaint is unit burner flames are too high. The flames are good and cx stated gas man turned gas valve down as far as it can go. Recalibrated oven and advised cx to watch and try that? Unit appears fine. All ckd ok. Advised cx that turning down burners on top will likely not burn pans and adjust to unit on cooking lengths.
Charles S.
WASHER WHIRLPOOL MVWC465HW2 "Cx complaint is unit not starting cycle. Power good and no leaks. W11307244 lid lock. After installed lid lock now no power to control. Power cord has power fine. Bad board needs replaced. Ordering part for repair. W11249158 control; ordrng 1 W11249158 (cntrl-elec), used 1 W11307244 (LATCH) from stock"
Charles S.
REFRIGERATOR MAYTAG MFI2269FRZ03 Wpw10190965 ice maker installed. Previous wouldn’t harvest and new found home position. Power good and no leaks. All ckd ok. Operation is as designed. ; used 1 WPW10190965 (ICEMAKER) from stock
Charles S.
WASHER MAYTAG MVWB865GW0 Cx complaint was unit. Refilled with water when stopped machine and sat there doing nothing. Found F0E3 error code. Overloaded. Cleared suds from unit and explained operation. Power good and no leaks. All ckd ok.
Charles S.
REFRIGERATOR KITCHENAID KRFF707ESS01 W11089931 panel uiW11211387 cover evapInstalled parts listed. No leaks and power is good. Cleared all frost and ice from evap in fridge and installed parts listed. Unit operation is as designed. ***see sticky notes***
Charles S.
WASHER /// WM2496HWM 3041ER0001C baseInstalled part listed above. Power good and no leaks. Operation is as designed.
Charles S.
BELLA KITCHENAID KRFC704FBS01 Cx was putting cup under paddle and getting water. And pushing paddle with finger. Explained cup goes against paddle and water won’t spray out of cup. Operation is fine and power is good.. All ckd ok.
Charles S.
OVEN WHIRLPOOL GMC305PDB08 Unit had error code F3E0. Opened oven sensor. 8302320 control Cx reset power from breaker to unit. Unit did hit 350. And error hasn’t reappeared. Cx going to run with unit and if fails again then purchase another. Unit is 15 years old. Parts is discontinued as well as other parts.
Charles S.
DRYER MAYTAG MEDC465HW0 Dryer is good. Unit blows out nice heat and operates as designed. Found blockages in tubing and explained to cx that blockages May cause air restrictions and moisture can’t leave dryer. Let dryer run for 10 mins and all is good. Cx going to get vent tubing cleaned.
Charles S.
REFRIGERATOR WHIRLPOOL GS6NBEXRQ01 Ice maker bad. Replaced ice maker wpw10190965. Power good and no leaks and operation is as designed. All ckd ok; used 1 WPW10190965 (ICEMAKER) from stock
Charles S.
72' BM JENN-AIR JFC2290RTB00 Fixed mullah and block in ceiling on fridge. Power good and no leaks all ckd ok. Operation is as designed.
Charles S.
DRYER WHIRLPOOL WGD4950HW0 Unit dryer is good. Operation is as designed. Adjusted door hinge as well. And advisedmcx to clean venting running to outside from dryer. All ckd ok.
Charles S.
LAUNDRY WHIRLPOOL WTW7300DW0 W10810403 lockW10812422 controlW11102318 console. Installed all parts listed All ckd. Operation is as designed.
Charles S.
REFRIGERATOR WHIRLPOOL MFD2561HEB Wpw10190965 Ice maker installed and all ckd Operation is as designed and temps are good. Previous ice maker was bad. Not finding home position. ; used 1 WPW10190965 (ICEMAKER) from stock
Charles S.
DRYER WHIRLPOOL WED7590FW1 Cleared lint from blower housing and also adjusted door. Operation is as designed and all ckd ok.
Charles S.
REFRIGERATOR WHIRLPOOL WRF989SDAB02 Lw19341282 doorLw10561924 door W10861004 gaskets (2)Parts installed and all ckd ok. Operation as designed and no leaks and power good.
Charles S.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "W11294907 ice makerInstalled,ice,maker and power good. No leaks. Ice maker found home position. Harvest test good, and fill test good. No error codes in diagnostics. Operation ckd ok. Killed power to fridge for 2 mins. Then powered back on. All ckd ok. W11205083 module W11239944 module212643 sealer; ordrng 1 212643 (sealer-gum) and 2 W11205083 (module)s and 1 W11239944 (module)"
Charles S.
OVEN WHIRLPOOL WFE550S0HZ1 W11184720 consoleW11295998 control. Power good and uni t will poop up error code F2E1. Connections good. Needs parts listed for repair. ; ordrng 1 W11184720 (panl-cntrl) and 1 W11295998 (cntrl-elec)
Charles S.
OVEN WHIRLPOOL WFE550S0HZ1 W11295998 controlInstalled part listed and ckd ok. Heats and operates as should. All ckd ok.