Charles S.
Local Reviews
for Charles
Powered by Fluid LOCALCharles delivers great service!
Bobby - Cincinnati, OH
Unfortunately we are beyond EXTREMELY DISSATISFIED with our KitchenAid refrigerator. However, despite the frustrations of our refrigerator constantly breaking down, we are VERY PLEASED with Charles’ service. He is thorough, knowledgeable, and communicates the problems, plans for repair, and timelines well. I have no doubt that he is doing his very best to repair our frig, and that he is highly committed to fixing it in a timely manner. He has even gone to bat for us with KitchenAid, speaking with a rep there to explain the constant trouble we’ve had and advocating for a solution. I do wish that A to Z could do a little better job of notifying us about WHEN a service tech is arriving.
Response from A to Z Appliance Service:
Thank you for this review. Thank you for being specific in your description of your likes and dislikes. We will work on improving our communications with our customers.
Melinda
Melinda - Batavia, OH
Response from A to Z Appliance Service:
Thank you
Charged me for no service
A - Cincinnati, OH
Response from A to Z Appliance Service:
When our tech arrived to your house, he found that there was no power getting to your dishwasher by opening up the panel to your unit and checking the connections. Our tech checked to make sure that the breaker was in the correct position. Once he determined it was in the correct position, he determined it was an electrical issue and not an issue with the dishwasher. If the unit still does not work after you have the electrical fixed, we will NOT charge another service call to come out.
Ms.
MULLANNEY - Cincinnati, OH
Great service
Response from A to Z Appliance Service:
Thank you for this review
Quick fix
MBLeep - Milford, OH
Friendly and professional technician! Repair handled quickly and efficiently. Thank you A to Z!!!
Response from A to Z Appliance Service:
thank you for the review
Great Technian and Overall Responce
SPARKS - Cincinnati, OH
Very knowledgeable tech. Gave good advice on routine maintenance to prevent further leak.
Response from A to Z Appliance Service:
Thank you very much for the review. We appreciate it.
great service
HIRST - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you
Jim
APPLEGATE - Cincinnati, OH
Charles was able to repair my frige problem right away it was leaking water it didn’t take him long to find the problem
Response from A to Z Appliance Service:
Thank you for taking the time to leave a review.
Service call
Cleveland - Batavia, OH
Great service. Located the problem and fixed it quickly.
Response from A to Z Appliance Service:
Thank you for the review
Terrific service - communication was great
GYGI - Cincinnati, OH
We had a great technician and appreciated the quick and honest resolution to our issue.
Response from A to Z Appliance Service:
thank you for the review. We really appreciate it.
Good Service Experience
GOSSMAN - Cincinnati, OH
Charles was timely in arrival and diagnosing my issue with a 5 yr old dishwasher. Unfortunately, we went with replacement so I can’t speak to an actual repair. Very nice guy and informative.
Response from A to Z Appliance Service:
Thank you for the review
Thanks, Charles, for your persistence
TOMB - Cincinnati, OH
Charles tried to do a simple fix of my ice maker. When that didn't work, he arranged for replacement parts and installed them as soon as they came in. Since the machine was under manufacturer's warranty, I wasn't charged anything. Great service!
Response from A to Z Appliance Service:
Thank you for the review
Quick and efficient service
FELDMAN - Cincinnati, OH
The service man came early, assessed the problem quickly and was able to fix the problem without new parts, saving me that cost.
Good service
MESSMAN - New Richmond, OH
Response from A to Z Appliance Service:
Thank you
Quick to fix
SUEDKAMP - Cincinnati, OH
Came as promised
Response from A to Z Appliance Service:
Thank you for the review
Great service
DORKO - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for the review.
Truly Great Service!
FLYNT - Batavia, OH
Awesome technician, awesome service and awesome experience! Clean, courteous and professional!
Response from A to Z Appliance Service:
Thank you for the review. We appreciate it
Helen
CORCORAN - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you
Donna
SCHWARBERG - Cincinnati, OH
Response from A to Z Appliance Service:
thank you
Good service
NIGAM - Cincinnati, OH
A to Z tech was great. However I have to call again because the new ice maker is also not working.
Response from A to Z Appliance Service:
Glad you liked our tech and sorry the unit is not working. We will stick with it until the icemaker is working properly. Thank you.
Donna
SCHWARBERG - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you
Perseverance
RUFFLEY - Cincinnati, OH
Not fixed right the first time, several trips. Part delay.
Response from A to Z Appliance Service:
Thank you for the review. It is in everybody's interest to fix it right the first time and we apologize for that not happening in this situation. We will continue our training to reach our goal of making each stop a First Call Complete. Thanks again.
Mary
BRUGGMAN - Cincinnati, OH
Knowledgeable, honest, and helpful.
Response from A to Z Appliance Service:
Thank you for the review
Jennifer
GIAMMARCO - Cincinnati, OH
Very efficient on time or ahead of schedule friendly
Response from A to Z Appliance Service:
Thank you for the review
Charles S.
Whirlpool laundry WTW7000DW0 W10812423 controlWp353244 hoseWpw10581874 pump Installed parts all ckd,ok. No leaks and power is good. ; Job Cmpltd
Charles S.
Maytag washer MVWC416FW0 Cx complaint only working on deep water wash. Ran diagnostics on unit. Test cycle went through ok. No error codes. Water lines hooked up correctly and no leaks. Power is good and unit spins and drains fine. Pumps fine. Unit fills fine with hot and cold as well. Reset control and ckd for errors. No errors still. DrIn line is at correct height and all ckd ok. Advised cx of findings and stated if issue arises again to call and let us know. But unit as far as I know operates as designed and checks ok. ; Job Cmpltd
Charles S.
Whirlpool refrigerator WRF560SEYM Called cx several times. Needed to get off work early for family issue. Spoke to office about not being able to get ahold of cx to reschedule
Charles S.
Whirlpool refrigerator WRS321SDHZ00 LW10918659 door W11196400 controlUnit fan not operating and door needs replaced. Damaged and harness is in door. Not getting correct read from harness to door control. Door control won’t even light up. Frost on evap good but fan not running. Ordering parts for repair. ; rqstng P&A on 1 LW10918659 (DOOR) and 1 W11196400 (CONTROL), schdld next appmnt for 12/6 THU
Charles S.
Kitchen Aid refrigerator KFIS29PBMS00 W10625067 bracketW10625068 bracketUnit rails are not shutting correctly and just installed within past 60 days. Ordering parts for repair. Cx stated called wpl for replacement and they told her I make decision on replacement. I explained to cx that process and I don’t. And explained I found rail not shutting correctly and ordering part for repair. Unit wasn’t allowing door to shut correctly and allowing warm air into unit and causing frost build up. ; ordrng 1 W10625067 (bracket) and 1 W10625068 (bracket), schdld next appmnt for 10/18 THU
Charles S.
Whirlpool microwave WML55011HB2 W11213912 interlock Door won’t shut right. Ordering part for repair.; rqstng P&A on 1 W11213912 (INTERLOCK ASSY), schdld next appmnt for 10/8 MON
Charles S.
Kitchen Aid refrigerator KRMF706ESS01 W10847563 ice boxW10846539 fanWrong part ordered. Ordering correct parts for repair. Called cx and explained.; ordrng 1 W10846539 (evaporator fan blade) and 1 W10847563 (box-ice), schdld next appmnt for 10/18 THU
Charles S.
Whirlpool kitchen WDT720PADB1 W10518394 heaterW10751502 controlParts installed and all ckd ok. Operation as should be. No leaks and unit power,is good. All ckd ok. ; Job Cmpltd
Charles S.
Whirlpool range WFE540H0ES0 Called partner team to confirm purchase date. 8/7/2017Cx has shown receipt from bank statement showing when purchased in november but explained i need purchase receipt from Best Buy showing date and unit to push under warranty for verification. Explained it’s a scall charge and once proof of purchase is shown they would be reimbursed. Or I can’t look at unit until proof,is shown. Left residence and cx will get back to me when proof is there of purchase receipt.; Job Cmpltd
Charles S.
Whirlpool oven KEBS209BSP00 WPW10317345 controlWP4449751 thermostat.Cx had unit in self clean mode. Half way through self clean it flickered and won’t turn back on. Breaker is good and unit needs parts listed. Power to unit is good and needs parts for repair. Needs additional authorization Cx going out of country will schedule when returns ; rqstng P&A on 1 WP4449751 (thrmst-fix) and 1 WPW10317345 (cntrl-elec), schdld next appmnt for 10/19 FRI
Charles S.
Whirlpool washer WFW75HEFW0 WPW10443885 lockWPW10605427 pumpGot door open for cx. No leaks and power good. F9E1 error code. Door will not unlock and pump just humming. And burning smell. Ordering parts for repair. Took pic of receipt from purchase. ; ordrng 1 WPW10443885 (door lock) and 1 WPW10605427 (pump-water), schdld next appmnt for 10/12 FRI
Charles S.
Whirlpool refrigerator WRS325SDHZ00 WPW10317991 motorWP2152713 solenoid Unit power is good and no leaks and operation is as designed. Except auger motor will not turn and solenoid won’t either. Ordering parts for repair. ; ordrng 1 WP2152713 (solenoid) and 1 WPW10317991 (motor), schdld next appmnt for 10/12 FRI
Charles S.
Whirlpool bella KRFC704FPS01 Part not in yet. Spoke with cx. Reschedule ; schdld next appmnt for 10/12 FRI
Charles S.
Maytag washer MVWB835DW3 Control completely dead. No power at all. Power to unit from wall is good. Power getting to board. But will not turn on. Ordering parts for repair. W11170706 controlW11112656 consoleUnit still under manufacturer 1 year warranty. Cx would really like sooner appt as soon as parts come in if possible. Multiple kids in house and laundry building up. ; ordrng 1 W11112656 (console) and 1 W11170706 (CONTROL), schdld next appmnt for 10/12 FRI
Charles S.
Whirlpool oven WP4449751 thermal fuseW11179310 controlLost power and power to unit is good. But won’t operate correctly. Ordering parts for repair. Control is covered under 5 year warranty but not fuse. Gave cx quote for $73.00 parts and Scall 96.30 paidLabor 98.75.; ordrng 1 W11179310 (CONTROL) and 1 WP4449751 (thrmst-fix), Cllctd $96.30 Check # 287416, schdld next appmnt for 10/11 THU
Charles S.
Kitchen Aid refrigerator KRFC704FSS00 Arrived to unit leaking. Not cooling as should. Cx mentioned wpl may do replacement. I called,partner team and they said cx was approved for replacement and to just note what they told,me and submit my claim. ; Job Cmpltd
Charles S.
Maytag washer MVWC400XW2 Reset control and tested unit. Unit works fine. Explained cou do be possible board issue. And cx stated if so they just gonna buy new unit. Cx paid scall and all ckd ok. Power good and no leaks. ; Cllctd $96.30 Check # 287252, Job Cmpltd
Charles S.
Whirlpool dryer WED8000DW3 4392067 dryer kit. Installed and operation ckd ok. Unit was making grinding and screeches. Heat works great and unit operation is as designed. ; used 1 4392067 (DRYER REPAIR KIT) from stock, Job Cmpltd
Charles S.
DA97-08724N $128.59 Evan coverScall $90.00Labor $98.75Quote $317.34 plus tax ; ordrng 1 DA97-08724N (EVAP COVER), Cllctd $96.30 CC Ref # 286640, schdld next appmnt for 9/14 FRI !
Charles S.
CS there 9/6 THU, 9:03 to 9:22, Wp22001651 timerInstalled and operation ckd ok. No leaks and power to unit is good. All ckd ok.; Cllctd $239.34 Check # 285789, Job Cmpltd
Charles S.
Power to unit is good. No leaks. Found unit sensing and no water coming in. Ckd valves and valves were not all the way turned open. Retested unit and all ckd ok. Operation is as designed. No error codes in diagnostics. All ckd ok. ; Job Cmpltd
Charles S.
Maytag washer MVWB755DW0 W10914560 console. Installed and all ckd ok. Power good and no leaks. ; Job Cmpltd
Charles S.
Whirlpool refrigerator WRX988SIBM03 W10848301 controlW10864518 adapterWpw10553630 faciaInstalled,parts. Power good. No leaks. Cooling as should. Ckd ok.; Job Cmpltd
Charles S.
Kitchen Aid bella KRFC704FBS00 Found wire to ice maker broken. Flush to ceiling in door. Door needed ordered for repair. Power to unit is good. No leaks and cools as designed. W10849516 doorW11039890 controlW11222983 trim; ordrng 1 W10849516 (dor-fip) and 1 W11039890 (cntrl-elec) and 1 W11222983 (TRIM), schdld next appmnt for 10/30 TUE
Charles S.
Maytag washer MVWB835DW3 W11112656 consoleW11170706 controlWpw10687506 legs x4Installed and all ckd ok. Power o unit is good and no leaks. Operation is as designed. All,ckd ok. ; Job Cmpltd
Charles S.
Maytag washer MVWC300BW1 Unit was stopping at fill. Reset controls and tested in diagnostics. No error codes. Power to unit is good. No leaks. Unit fills agitates and drains and spins fine. All ckd ok. Spoke about load size and evenly filling basket. Operation is as designed. All ckd ok. ; Job Cmpltd
Charles S.
Kitchen Aid refrigerator KRFC604FSS00 Found harness unplugged behind valve cover. Repaired and ckd ok. Operation is as designed. No leaks and power is good. All c kid ok. ; Job Cmpltd
Charles S.
Maytag dryer MEDB765FW0 Installed w11224254 dryer kit test. All ckd ok. Airflow good and heats fine. Power to unit good and operation is as designed. ; Job Cmpltd
Charles S.
Whirlpool refrigerator KRFF305ESS00 Installed wpw10190965 ice maker.Unit harvested and all ckd ok. No leaks and power to unit is good. All ckd ok. ; used 1 WPW10190965 (ICE MAKER) from stock, Cllctd $282.38 CC Ref # 285900, Job Cmpltd
Charles S.
Samsung refrigerator RF263BEAEBC/AA Ice box housing was frozen. C learned ice and added caulking around ice box housing mold seam. Cleared ice from evap cover. Set correct temps and power to unit is good and no leaks. ; Cllctd $173.82 Check # 286031, Job Cmpltd
Charles S.
Whirlpool refrigerator WRS322FDAB05 Installed old door back on. Seals good,and now waiting for new to come in to install.; Job Cmpltd
Charles S.
Maytag washer MVWB835DW3 W10810403 lid lockW10909091 washerW11170706 controlInstalled and operation is as designed. No leaks. Power to unit is good and all ckd ok. Unit filled, agitated and drained fine. ; Job Cmpltd
Charles S.
Whirlpool dryer CGM2745FQ0 Found unit not turning on. Harness to door switch had come apart. Repeated harness and unit turned on. Heats and operates as designed. All ck ok. ; Cllctd $123.05 CC Ref # 285497, Job Cmpltd
Charles S.
Charles S.
Whirlpool oven JGS9900CDS02 Put oven back into place. All ckd ok. ; Job Cmpltd
Charles S.
Frigidaire Dishwasher FDB750RCC0 Unit won’t turn on. Checking power. Cx has no power coming to unit, checked breaker and it’s on. No power to unit. Advised cx they need electrician to fix power to unit. ; Cllctd $96.30 CC Ref # 285338, Job Cmpltd
Charles S.
Whirlpool refrigerator WRF992FIFM00 W10865825 control W10873098 valveW1088984q cover evapW10898228 ice. MakerPower,of unit is good. No leaks and operation is as designed. ; Job Cmpltd
Charles S.
GE refrigerator GSC23LSRCSS Installed interface. Wr5510304WR62X10055 solenoidWr17x11653 door recessWR02X10585 spring Unit power is good and all ckd ok. No leaks. Flap operates as designed.Gave 10% discount. Unit ckd ok.; pckd up 1 WR17X11653 (door recess asm) and 1 WR62X10055 (solenoid asm), Cllctd $328.64 CC Ref # 283780, Job Cmpltd
Charles S.
Maytag dryer MEDC215EW1 Unit won’t start. Fuse was bad. Installed 3392529 thermal fuse and all ckd ok. Unit operates as designed. Heats and power to unit is good. ; used 1 3392519 (THERMAL FUSE) from stock, Job Cmpltd
Charles S.
Whirlpool dishwasher WDF320PADW2 W10815478 detergent assayW10837026 pimp and motorW11025829 controlNo leaks and power good to unit. Tested and operation is as should be after parts install. All ckd ok. ; Job Cmpltd