Charles S.
Local Reviews
for Charles
Powered by Fluid LOCALGreat job
Leeanne - Hamersville, OH
He arrived on time and was quick and efficient.
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Super friendly and helpful!
Taylor - Amelia, OH
Charles was a nice guy and showed up at a reasonable price.
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great service
Deborah - Amelia, OH
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Randall
Randall - Mount Orab, OH
Fast and great service
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Excellent service
Wes - Cincinnati, OH
Very professional and knowledgeable. We will see if the new part works after we start the dishwasher.
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Great service
Brian - Amelia, OH
Friendly and knowledgable
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Service call
Darlene - Cincinnati, OH
Our service tech was both knowledgeable and courteous.
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Very pleased with service
Bobbie - Goshen, OH
problem was fixed all is good
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Great Service Tech
Thomas - New Richmond, OH
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Julia
Julie - Cincinnati, OH
Great service. Very informative
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Lindy
Lindy - Cincinnati, OH
Great service. Fixed issue.
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Kitchen Aid Refrigerator Service
William - Cincinnati, OH
Charles did a great job. The refrigerator is much lower quality than it should be. Many service calls over its 5-year life. Kitchen Aid / Whirlpool now has said there is nothing more they can do. This is very disturbing.
Response from A to Z Appliance Service:
Thank you for giving us your feedback! We are glad to hear your experience with our service met your expectations even though the expectations of the appliance and brand were not met.
Outstanding Service
Rodney - Mount Orab, OH
Couldn't ask for anything better from the service call to Whirlpool, notification of Charles's schedule and his knowledge was outstanding!
Response from A to Z Appliance Service:
Thank you for writing a review! We are glad to hear that your experience with our service and technician met your expectations.
Great Service
Charles - New Richmond, OH
I was very impressed with Charles. He made me feel comfortable checking the newly purchased fridge that I thought had a problem. After checking the cooling system it turns out I was blocking the vents in the freezer section from moving the air as it should. Charles answered all my questions and concerns. Thanks to Charles, If I ever have a problem with an appliance in the future I WILL call AtoZ for any repairs needed. WELL DONE !!!!!!
Response from A to Z Appliance Service:
Thank you for writing a review for us! Charles is a vital part of our team who strives to complete each job efficiently and thoroughly.
Fixed washer
Matt - Batavia, OH
Quick, easy and timely fix!
Response from A to Z Appliance Service:
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Great service
Brian - Amelia, OH
Response from A to Z Appliance Service:
Thank you for writing a review! If there was anything we could have done to bring you 5-star service, please feel free to reach out and let us know.
Great Tech
Rebecca - Milford, OH
Everything went well. Unfortunately for your tech, had the sales staff at Lowe’s properly explained everything it would have saved you all a trip. Please share this feedback with Whirlpool.
Response from A to Z Appliance Service:
Thank you for writing a review for us! I will share this information with my manager to better improve future experiences.
Honest,helpful repairman!
Judi - Cincinnati, OH
Charles made sure we knew about charges, cost of repair and was clear on what the problem was.
Response from A to Z Appliance Service:
Thank you for writing a review! Charles is a vital part of our team.
Perfect in every way
Robert - Cincinnati, OH
Excellent, on time, knowledgeable and fixed the problem
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Great service
Theresa - Williamsburg, OH
Great service
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Great
Rachel - Goshen, OH
Super nice guy did a great job!
Response from A to Z Appliance Service:
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On time and great service
Barbara - Cincinnati, OH
Response from A to Z Appliance Service:
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Outstanding Service
Ellen - Batavia Township, OH
Charles showed up on time and quickly diagnosed a problem with our refrigerator that we have been dealing with through several repairmen who could not fix it. Time will tell but so far so good. It is working like it should now and I am very pleased.
Response from A to Z Appliance Service:
Thank you for writing a review! Charles is a valuable member of our team who strives to do each job efficiently and thoroughly.
Dishwasher repair
Mark - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for writing a review!
Fast, polite and right on schedule
Chris - Cincinnati, OH
Response from A to Z Appliance Service:
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Charles S.
ICEMAKER WHIRLPOOL GI15NDXZS1 Wpw10511923 bin thermistorInstalled and all ckd ok. Operation is good. No leaks and works as designed.
Charles S.
REFRIGERATOR KITCHENAID KUIX505ESS1 W10897719 valveInstalled valve and all ckd ok. Operationis as designed. No leaks and power is good. All ckd ok. Entered home with cx permission and slip in email. Cx owes balance of Emailing cx to get payment and all ckd ok. Unit operates as designed.
Charles S.
WASHER MAYTAG MVWX500XW0 "Wpw10272630 control,once installed started working and then gave error code. Unit now needs main control as well. Which wasn’t or didn’t show issue first trip. W10393448 control Which now brings cost in to Additional Cx has decided that with unknown issue of other control and total cost they would just rather purchase a new unit for what they have to spend. Returning part to office."
Charles S.
RANGE KITCHENAID KRMF706ESS01 Leveled unit for cx. Operation checked ok and all power is good. No leaks and all ckd ok.
Charles S.
WASHER MAYTAG MVWB765FW2 Parts not in. Rescheduling till arrive. ; schdld next appmnt for 1/21 TUE !
Charles S.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "W11307224 left door,needs replaced. Hollow gaps in insulation caused door to dent inward and not make contact with door switch. Needs door for repair. Installed two spacers for now to hit contact. ; ordrng 1 W11307224 (dor-fip), used 2 WPW10221048 (SPACER) from stock"
Charles S.
OVEN WHIRLPOOL WOS11EM4EB00 WP8303698 liner9760564 hingeWP9760563 hinge. Unit still crooked. Ordering parts for repair. ; ordrng 1 9760564 (door hinge) and 1 WP8303698 (liner-door) and 1 WP9760563 (hinge-door)
Charles S.
DISHWASHER WHIRLPOOL WDT710PAHB Work order doubled. Cancel ticket
Charles S.
RANGE WHIRLPOOL WFG320M0BW2 W11171357 panelW10873441 end cap72017 touch upPower good just needs endcap and panel . Ordering parts for repair ; ordrng 1 72017 (touchup wht) and 1 W10873441 (endcap-pnl) and 1 W11171357 (panl-cntrl)
Charles S.
DRYER WHIRLPOOL WED4815EW1 Door switch was bad. Replaced door switch and tested ok. All operation is good. W10237959 switch Power good and operation is as designed. All ckd ok. ; pckd up 1 W20237959 (SWITCH)
Charles S.
REFRIGERATOR WHIRLPOOL KRBL102ESS00 WPW10594330 damper 67001019 trim Called cx and advised no warranty with wpl at all. I called wpl. Advised cx we don’t bill and there would be a service charge due today for the three calls. Cx said leave a invoice I said we don’t bill but I can take payment over phone if need be. He said I ain’t paying anything and was slightly rude and hung up. Please put do not service list. Cx refuses to pay services charges.
Charles S.
BELLA KITCHENAID KRFC604FSS00 Wpl techlineRich ......Unit ice maker is working intermittently. Called wpl techline. Went through diagnostics. Checked wires in door. Wires are fine. Ice maker started making ice intermittently and told valve inside fridge and ui on front door. Sr#7726892162W11194380 valveW10316760 thermistorW11099702 ui; ordrng 1 W10316760 (thermistor) and 1 W11099702 (panel-ui) and 1 W11194380 (valve)
Charles S.
RANGE WHIRLPOOL MGRH865QDS Installed gasket and installed door. Allowed cx to clean glass.
Charles S.
REFRIGERATOR KITCHENAID KRSC703HPS00 "Cx was concerned about how drawer opened and closed.wheels on drawer feel ok. But still drags bad. Also door bin missing and top shelf comes apart. Ordering,parts for repair. W10494333 bin frameWPW10316461 binW11300659 shelfW10805083 trackW10805082 trackW11175807 pin (2)WPW10440266 coverW11164152 roller (2); ordrng 1 W10494333 (bin-frame) and 1 W10805082 (rail) and 1 W10805083 (rail) and 2 W11164152 (roller)s and 2 W11175807 (axle)s and 1 W11300659 (SHELF) and 1 WPW10316461 (bin) and 1 WPW10440266 (cover)"
Charles S.
DISHWASHER WHIRLPOOL MDB4949SHZ Address goes to place called appliance factory. Unit is actually in customers home. Calling cx to get address and schedule appt for repair. Cx address309 East main st Owensiville Ohio 45160513-519-7922Ordering parts for unit that’s under warrantyW11177741 gasketWPW10348269 pump drainCx also stated pump is loud and scheduled appt for Monday Jan 20th afternoon appt. ; ordrng 1 W11177741 (gasket) and 1 WPW10348269 (drain pump)
Charles S.
WASHER MAYTAG MVWB835DW1 W10811956 gearcaseInstalled part listed and all ckd ok. Operation is as designed and all ckd ok. Installed gearcase. Double labor
Charles S.
DRYER WHIRLPOOL WED4815EW1 Unit is good. Bad outlet. Cx lost one leg on outlet. 120 on one side and only 55 on right. Advised cx they need to have outlet checked by electrician. Needs replaced.
Charles S.
LAUNDRY MAYTAG MVWB765FW3 "Unit wasn’t spinning per cx. Recalibrated and watched unit run a cycle. All,ckd,ok. And no leaks and power was good. All ckd dkmok."
Charles S.
OVEN WHIRLPOOL KSIB900ESS2 "W11034444 controlW11100619 controlW11128223 displayW11414552 fan convectAll parts installed. Power,good,and unit operates as designed. ****double labor****Hadn’t to pull unit from out of counter."
Charles S.
REFRIGERATOR KITCHENAID KDDO24RVX Told not to installed unit. Can’t check unit when power is off due to unit and compactor on same circuit.
Charles S.
DISHWASHER WHIRLPOOL WDT710PAHB "W10907189 handleW11116418 panel Parts installed and power good,no leaks. Operation is as designed all ckd,ok"
Charles S.
REFRIGERATOR KITCHENAID KBSN602EPA01 Rescheduling and still waiting on wpl from research dept. keep getting wrong bin sent in. ; schdld next appmnt for 1/23 THU !
Charles S.
WASHER WHIRLPOOL WTW7500GW0 Power to unit good. Trap in pump clogged. Cleaned out trap and tested unit. All drains and operates as designed. Ckd ok.
Charles S.
ALPHA - CLYDE WHIRLPOOL WFW94HEXL2 WPW10409997 tub assy W11415987 shocks plus taxUnit keeps throwing error code. Vibration bad. And bearing going out in tub assy. Unit power is fine and no leaks but needs following parts for repair. Vibrates to extent that sensors are giving of error codes and draw back from bad bearing. Cx paid scall rather buy new unit.
Charles S.
BELLA KITCHENAID KRFC604FSS00 W10898228 ice makerW10917313 gasketInstalled parts listed and all ckdok. Operation is as designed. No leaks and power is good.
Charles S.
DRYER WHIRLPOOL MED3500FW0 W11229601 door installed and all ckd ok. Operation is as designed. Also had to remove lint that was causing vibration in blower wheel. Tore unit apart to repair. Double labor ?
Charles S.
XXL FRENCH DOOR KITCHENAID KRFF507ESS00 Installed old control. New control was defective. Uni t working but still needs new control. Reordering part. ; ordrng 1 W10845523 (panel-ui)
Charles S.
OVEN WHIRLPOOL WOS11EM4EB00 "Reordering parts again. Both parts are same part in packages and one should,be left and one right. Packaged wrong. Wp4455605 hinge receiverWp4455606 hinge receiver; ordrng 1 Wp4455605 (hinge-recv) and 1 Wp4455606 (hinge-recv)"
Charles S.
LAUNDRY MAYTAG MVWB835DW4 W11259006 lidPower to unit is good. Operation is good. Lid is broken in pieces took pics. Ordering part for repair. ; ordrng 1 W11259006 (lid)
Charles S.
REFRIGERATOR KITCHENAID KBF042FTX00 Installed w10802701 controlPowers on with lights but not kicking on to compressor. Calling techlineRep... Dave stated he seen where control has been replaced and fan to condenser. Said he always recommends changing both condenser and evap fans together. Dave with techline stated that ui is good and condenser fan as well. Said to order another control and this time evap fan. Anytime evap fan isn’t replaced it pops the control. Draws all voltage and pops controlThis needs replaced as well and order another controlDave with techline stated he documented I wasn’t told about control and also advised me to order another control with fan as well. Fan W10822580 125.27W10802701 controlStated the control and both fans would needed replaced either way. Advising cx of issue. File # 7726765697; ordrng 1 W10802701 (cntrl-elec) and 1 W10822580 (evap fan motor)
Charles S.
WASHER MAYTAG MVWB765FW0 "W10920541 control W10919546 ui plus taxUnit lost communication between ui and control. Both need replaced, Power to washer is good. Not turning on. Calling partner team....Rep...keneithaNo asssistance. All cx responsibility"
Charles S.
"M/W OTR, PURCHA" WHIRLPOOL WMH53521HZ3 "W11182110 controlW10210871 lamp8206232 light bulbLight will remain on at all times. Needs parts for repair. Power to unit is good and all else checked ok. Ordering parts for repair. ; ordrng 1 8206232 (bulb-light) and 1 W10210871 (holder,lamp) and 1 W11182110 (cntrl-elec)"
Charles S.
DRYER MAYTAG MEDC465HW0 "Unit not getting hot. Power o unit from wall is good. Needs parts for repair. Installed parts and all ckd ok. Element 279838279816 cut offWp3392519 t fuseInstalled all parts and all ckd ok; used 1 279816 (CUTOFF), 1 279838 (ELEMENT), and 1 WP3392519 (FUSE) from stock"
Charles S.
MICROWAVE WHIRLPOOL WOC54EC0HB01 W11261167 controlW11297726 consoleInstalled parts listed. Power to unit good. Operation is as designed and all ckd ok. Had to remove unit from wall. *DOUBLE LABOR*
Charles S.
DISHWASHER WHIRLPOOL WDT710PAHB Unit has damage to panel and handle missing. Power to unit is good just needs parts for repair. W10907189 handleW11116418 panel; ordrng 1 W10907189 (handle) and 1 W11116418 (panel)
Charles S.
WASHER MAYTAG MVWC465HW2 Removed change from wash plate. Also tightened but on pulley. Power to unit is good and no leaks. Still squeaks bad and needs gearcaseW10870912; ordrng 1 W10870912 (gearcase)
Charles S.
ALPHA - CLYDE MAYTAG MHW7100DW0 "Unit tub is leaking from tub itself. Needs new tub assy for repair. Says 10 year warranty on basket. But only comes as tub assy. Calling wpl for advisement on this issue. Unit will also needs all 4 shocks. Parts needed for repair. WPW10409997 tub assy covered under 10:yr warrantyW10312625 shock (4)Partner Natalie....Said if unit comes as assy it all is covered. So tub assy is covered under 10 yr warranty.Cx said they would,like to think about it for a few. Quote for repair"
Charles S.
RANGE WHIRLPOOL ACR4303MFS3 W11297545 control installed. Unit tested fine and operates as designed. All+I’d ok
Charles S.
XXL FRENCH DOOR KITCHENAID KRFF507ESS00 "W10822606 motorW11089931 panelWpw10341329 valveWpw10764668 ice maker All,ckd ok and operation is as designed. Power good and no leaks. All ckd ok."
Charles S.
WASHER MAYTAG MVWB835DW4 Cx complaint is unit makes noise while spinning out. Pump had nails in it. Pump checked ok. Operation is as designed. Power good and no leaks.