Charles S.
Local Reviews
for Charles
Powered by Fluid LOCALVery professional communication on the day of!
Ken - Cincinnati, OH
Very knowledgeable service man. On time and attentive to detail.
Good Service
Karen - Cincinnati, OH
Charles did an excellent job!!!
Fantastic and Professional Customer Service
Nicholas - Cincinnati, OH
A to Z was courteous, did exactly what they said they would do and when they said they would do it. Its not common anymore to get service like this...
Response from A to Z Appliance Service:
Thank you very much for this review. We appreciate you taking the time to leave one.
Andi
Andrea - Batavia, OH
Very knowledgeable and explained everything well.
Response from A to Z Appliance Service:
Thank you. We appreciate the review
Great service
Cathleen - Batavia, OH
Honest knowledgeable tech.
Response from A to Z Appliance Service:
Thank you for this review.
Carol
Carol - Amelia, OH
They were great
Response from A to Z Appliance Service:
Thank you
Zelma
Zelma - New Richmond, OH
All I no is it's working fine ,great work
Response from A to Z Appliance Service:
Great news, thank you
Great Service!
Gerald - Batavia, OH
Response from A to Z Appliance Service:
Thank you
Washer Service
Steve - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you
Charles delivers great service!
Bobby - Cincinnati, OH
Unfortunately we are beyond EXTREMELY DISSATISFIED with our KitchenAid refrigerator. However, despite the frustrations of our refrigerator constantly breaking down, we are VERY PLEASED with Charles’ service. He is thorough, knowledgeable, and communicates the problems, plans for repair, and timelines well. I have no doubt that he is doing his very best to repair our frig, and that he is highly committed to fixing it in a timely manner. He has even gone to bat for us with KitchenAid, speaking with a rep there to explain the constant trouble we’ve had and advocating for a solution. I do wish that A to Z could do a little better job of notifying us about WHEN a service tech is arriving.
Response from A to Z Appliance Service:
Thank you for this review. Thank you for being specific in your description of your likes and dislikes. We will work on improving our communications with our customers.
Melinda
Melinda - Batavia, OH
Response from A to Z Appliance Service:
Thank you
Charged me for no service
A - Cincinnati, OH
Response from A to Z Appliance Service:
When our tech arrived to your house, he found that there was no power getting to your dishwasher by opening up the panel to your unit and checking the connections. Our tech checked to make sure that the breaker was in the correct position. Once he determined it was in the correct position, he determined it was an electrical issue and not an issue with the dishwasher. If the unit still does not work after you have the electrical fixed, we will NOT charge another service call to come out.
Ms.
MULLANNEY - Cincinnati, OH
Great service
Response from A to Z Appliance Service:
Thank you for this review
Quick fix
MBLeep - Milford, OH
Friendly and professional technician! Repair handled quickly and efficiently. Thank you A to Z!!!
Response from A to Z Appliance Service:
thank you for the review
Great Technian and Overall Responce
SPARKS - Cincinnati, OH
Very knowledgeable tech. Gave good advice on routine maintenance to prevent further leak.
Response from A to Z Appliance Service:
Thank you very much for the review. We appreciate it.
great service
HIRST - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you
Jim
APPLEGATE - Cincinnati, OH
Charles was able to repair my frige problem right away it was leaking water it didn’t take him long to find the problem
Response from A to Z Appliance Service:
Thank you for taking the time to leave a review.
Service call
Cleveland - Batavia, OH
Great service. Located the problem and fixed it quickly.
Response from A to Z Appliance Service:
Thank you for the review
Terrific service - communication was great
GYGI - Cincinnati, OH
We had a great technician and appreciated the quick and honest resolution to our issue.
Response from A to Z Appliance Service:
thank you for the review. We really appreciate it.
Good Service Experience
GOSSMAN - Cincinnati, OH
Charles was timely in arrival and diagnosing my issue with a 5 yr old dishwasher. Unfortunately, we went with replacement so I can’t speak to an actual repair. Very nice guy and informative.
Response from A to Z Appliance Service:
Thank you for the review
Thanks, Charles, for your persistence
TOMB - Cincinnati, OH
Charles tried to do a simple fix of my ice maker. When that didn't work, he arranged for replacement parts and installed them as soon as they came in. Since the machine was under manufacturer's warranty, I wasn't charged anything. Great service!
Response from A to Z Appliance Service:
Thank you for the review
Quick and efficient service
FELDMAN - Cincinnati, OH
The service man came early, assessed the problem quickly and was able to fix the problem without new parts, saving me that cost.
Good service
MESSMAN - New Richmond, OH
Response from A to Z Appliance Service:
Thank you
Quick to fix
SUEDKAMP - Cincinnati, OH
Came as promised
Response from A to Z Appliance Service:
Thank you for the review
Great service
DORKO - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for the review.
Charles S.
REFRIGERATOR WHIRLPOOL WRS973CIDM00 W10873791 ice maker Installed ice maker and all ckd ok. No leaks and power is good.
Charles S.
DRYER MAYTAG MGD5500FW0 Cx complaint is shaking when in spin. Tore unit down and found lint build up in blower wheel. A lot. Removed lint and advised cx of issue and how to clean after every use. Power is good and heats good. All ckd ok.
Charles S.
OVEN WHIRLPOOL IBS550PWS00 W10810687 blowerW10810687 blowerWp9759243 thermostatWpw10158965 controlWpw10158972 controlInstalled all parts and nothing. Power to block and to control. Called techline and techline said doesn’t have blueprints to look over to replace boards and harness. Ordering parts per techlineTechline tech Kevin; ordrng 1 8303865 (harns-wire) and 1 W10158966 (swtch-oven) and 1 W10247685 (harns-wire) and 1 WP9759243 (thrmst-fix) and 1 WP9760587 (transformr) and 1 WPW10158964 (display) and 1 WPW10158965 (cntrl-oven) and 1 WPW10158972 (cntrl-elec) and 1 WPW10195934 (latch-door)
Charles S.
WASHER WHIRLPOOL MVWC465HW2 W11210459 valve Wpw10285518 switchInstalled switch and valve. Power good and no leaks. All ckd ok. Operation is as designed.
Charles S.
DISHWASHER WHIRLPOOL WDF520PADM7 Wp8268961 padInstalled part listed. Also adjusted springs. Power to unit is good and no leaks. Operation is as designed.
Charles S.
OVEN WHIRLPOOL WFG525S0HS0 Wp9758079 igniter Part installed. Tested and all ckd ok. Power good and heats fine. Operation is as designed.
Charles S.
WASHER WHIRLPOOL WTW5700SW0 Found door switch needed reseated. Tested and ckd ok. Power good and no leaks. All ckd ok.
Charles S.
DRYER MAYTAG MEDB765FW0 4392067 dryer repair kitW10349492 blower wheelWpw10508324 motorInstalled parts listed. Operation is as designed. All ckd ok. Power is good and heats fine.
Charles S.
RANGE AMANA ACR4503SFB2 Arrived and when knocked on door the dog is still loose. Text msg apt. Maint. Let them know we again have to reschedule. Trying for Friday 15th.Also left note on door for residence asking to leave dog in cage on Friday. ; saved tckt
Charles S.
WASHER MAYTAG MVWB765FW2 Cx complaint is noise in cycle. Advised cx that unit is operating as designed. Power is good and no leaks. Checked unit in diagnostics. No error codes and all ckd ok. Checked spin cycle and has vibration. Found cabinet busted on bottom left side rear at weld. Needs parts for repAir. W10676680 cabinetWPW10612925 plateW10687506 foot (4)Complete tear down and rebuild; ordrng 1 W10676680 (cabinet) and 1 W10687506 (feet-lvlng) and 1 WPW10612925 (nameplate)
Charles S.
WASHER WHIRLPOOL WFW85HEFC1 Wpw10208275 door innerWpw10208398 caps (4)Wpw10208415 door hingeWpw10208419 plateInstalled parts listed. All ckd ok. Power good and unit operates as designed. No leaks.
Charles S.
WASHER WHIRLPOOL WFW92HEFC0 WPW11201293 ccuIn diag error code F1E1 was present. Disconnected power to unit. Waited 2 min and error was gone. Upon testing unit in diag it wouldn’t move on to cycle as designed. Checked for error codes again and no error. Then again error code. Ordering part for repair. All checks to control were fine but error then kept coming back. ; ordrng 1 WPW11201293 (CCU)
Charles S.
REFRIGERATOR MAYTAG MFI2569VEM2 WPW10740217 door control Unit will not go into diagnostics. Ckd power and to unit is good. No leaks. Front control will not go into diagnostics mode. Relay ckd ok and all operation ckd just will not enter service mode. Called techline. Waited and waited for answer. None. ordrng 1 WPW10740217 (DOOR CONTROL) and 1 WPWPW10310240 (CONTROL)
Charles S.
RANGE AMANA ACR4503SFB2 Rescheduled for Wednesday 13th spoke with maint. Having dog caged ; schdld next appmnt for 2/13 WED !
Charles S.
WASHER MAYTAG MVWB850WR0 280146 rotorW10820039 hubInstalled parts and all ckd ok. Power good and no leaks.
Charles S.
DRYER WHIRLPOOL WED75HEFW1 "Repaired belt to unit. Power good and heats fine. Advised cx to not overload and unit must maintain level. All ckd,ok"
Charles S.
50#IM 15" FS WHIRLPOOL KUIS15NRHB9 Office msg to say cx cancelled.
Charles S.
"M/W OTR, PURCHA" WHIRLPOOL WMH53521HZ3 Needs new door. WPW11117588 door Emblem on door needs replaced. New door is only way to replace it. Power good. ; ordrng 1 WPW11117588 (DOOR ASSY )
Charles S.
REFRIGERATOR WHIRLPOOL WRS537SIAM00 WPLW10488421 doorWPW10411699 wireWPW10489899 controlWPW10251076 ice makerWPW10713153 grillHarness at bottom of door is burnt. Ordering parts for repIr. Power to unit is good. And all ckd ok except ice maker isn’t working as well. Per safety team repair unit. Covering all parts and labor. Control works but glitches. Unit cooling and freezing fine. ; ordrng 1 WPLW10488421 (DOOR) and 1 WPW10251076 (icemaker) and 1 WPW10411699 (WIRE) and 1 WPW10713153 (grille) and 1 WPWPW10489899 (CONTROL)
Charles S.
OASIS 27" SUP CA WHIRLPOOL MVWB750YW0 Wpw10187307 dispenserInstalled dispenser all ckd ok. Power good and no leaks. Operation is as designed.
Charles S.
REFRIGERATOR KITCHEN AID KRFF507ESS01 Tech line rep sterling. Frost on evap again. Explained cx has had one fridge replaced prior to this one. And this one is having issues with frost on fridge evap. Under service pointer have optimized thermistor. And other service pointer have replaced main control. Went through diagnostics with tech on techline once again. Not showing thermistor is shorted. Temp settings are reading and set to correct settings. Unit is not leaking and power from wall to unit is good. Part number 12990511Replace two screws in evap cover. And possibly replace evap cover. Make sure thermistor is on black portion of tubing. Secure with zip tie. Clear ice from evap. File #7724119090If I find all is ok that is pretty much exhausting all engineering possibilities. Per techline. All ckd ok. As per techline asked and said. I checked over all again. Cleared evap frost. Made sure thermistor was in correct place. And locked into place. All screws are present. Unit checked ok d
Charles S.
"M/W OTR, PURCHA" WHIRLPOOL WMH53521HZ3 Cannot make it to home due to mud and huge water puddle. Rescheduling call. Took sd pics. ; schdld next appmnt for 2/11 MON !
Charles S.
RANGE AMANA ACR4503SFB2 Reschedule for Monday. 11th. Cx was scheduled for 8th. Notifying will be out on Monday to pls have dog put away. ; schdld next appmnt for 2/11 MON !
Charles S.
RANGE WHIRLPOOL WFE525S0HV0 W10761014 trimW10761018 trim W11159498 kick plateW11247684 glass doorWpw10299224 hingeWpw10299227 hingeInstalled parts listed. All ckd ok. Power good and heats fine. Door operates as designed too.
Charles S.
OVEN DOUBLE KITCHENAID KOCE500ESS05 W10655462 bracketW10655463 bracketW10681157 coverW10861505 blowerInstalled listed parts. All ckd ok. Operation is as designed. Heats good and power is good. All ckd ok. Removed oven from wall
Charles S.
OVEN WHIRLPOOL IBS550PWS00 W10810687 blower not receivedPls order ASAP for cx satisfaction . ; ordrng 1 W10810687 (blower)
Charles S.
"M/W OTR, PURCHA" WHIRLPOOL WMH32519HZ3 Testing unit fan was kicking on and off. Harness plug to unit for fan was in place but not seated all the way in. Corrected harness and tested unit and all ckd ok. Power good and heats as designed. Operation is as designed. All ckd ok.
Charles S.
DISHWASHER KITCHENAID KDPE234GPS0 Cx complaint is water on door and walls when cycle is finished. Spoke to cx about detergent and rinse aid. As well as running faucet before cycle start. And advised that water on walls and interior door is not unusual. Unit tested fine and all checked ok. Power good and no leaks.
Charles S.
WASHER MAYTAG MVWB835DW3 W11112656 consoleW11170706 control Unit powered on then off after parts installed. Checked wall outlet and reading was from 122 to 93. Kept going back and forth. Finally left unit plugged in and it stayed on. Reading was from 123 to 116. But unit started and tested ok. No leaks. Cx possibly has short in wall outlet. All ckd with unit with meter check fine. Wall outlet may not be consistent. Tried on another outlet and worked fine.
Charles S.
WASHER MAYTAG MVWB850WR0 "Washer making clanking noise when agitating. Power to unit good. No leaks. W10820039 hub280146 rotorHub appears stripped allowing unit to knock when shifting. Ordering,parts for repair. ; rqstng P&A on 1 280146 (rotor) and 1 W10820039 (hub)"
Charles S.
REFRIGERATOR WHIRLPOOL WRB322DMBW00 Wpw10498976 valveInstalled valve and all ckd ok. Leveled fridge and power good and no leaks. All ckd ok.
Charles S.
RANGE AMANA ACR4503SFB2 Need to reschedule. Dog still not put up. Rescheduling for Tuesday feb 5th; schdld next appmnt for 2/5 TUE !
Charles S.
"M/W OTR, PURCHA" WHIRLPOOL WMH53520CS7 W10727360 switch (2)Tested unit. Ran full time and heated water as designed. Installed switches. Unit-was saying open close door. Power good and heat is fine. ; used 2 W10727360 (SWITCH) from stock
Charles S.
LAUNDRY WHIRLPOOL WTW5000DW2 Uni t power is good. No leaks. Won’t pump. Unit was in mud room. Pump froze from cold temp. Advised cx of issue. Put heater in room near unit. Applied hot water to washer into tub and after a few the pump drained. Tested unit in diag mode and all ckd ok. Operation is as designed.
Charles S.
KITCHEN KITCHENAID KDTE404DBL0 Uni that’s trouble draining. Clicks. Cx has old pump. New pump installed by other company was bad. Put old pump back in and unit operates fine. Power good. No leaks. And drains and agitates fine. No present issues.
Charles S.
RANGE KITCHENAID KSGB900ESS2 Unit kept tripping gfi outlet. Found that back panel touching harness and causing issue. Fixed issue and uni tchecks ok. Power from wall to unit is good. Unit heats as designed. Cx also had complaint that light was out. Other works. Explained that light is past 30 days. That changing bulb would fix issue. . All ckd ok.
Charles S.
DRYER WHIRLPOOL WED75HEFW1 4392067 dryer repair kit49621 for (4)W11165874 heAter assyInstLled all parts listed and all ckd ok. Heats good power is good and all ckd ok.
Charles S.
OVEN WHIRLPOOL WFG320M0BW2 WPW10535777 door glassW11178521 name plateDoor glass shattered. Power good. Needs glass and name plate for repair. ; ordrng 1 W11178521 (NAMEPLATE) and 1 WPW10535777 (glass-door)
Charles S.
WASHER WHIRLPOOL WFW85HEFC1 WPW10208398 caps WPW10208275 innerWPW10208415 hingeWPW10208419 plate Power to unit is good. Water slowly coming from door separation from bellow. Belle checks ok. Door parts needed for repair. ; ordrng 1 WPW10208275 (door-inner) and 4 WPW10208398 (cap)s and 1 WPW10208415 (door hinge) and 1 WPW10208419 (plate)
Charles S.
OVEN BOSCH HWD5051UC01 Control module screen comes on but it is not displaying correctly. Module needs replaced for repair. power to unit is good. Unit works just can not read screen correctly. Part # for module. 00631193; ordrng 1 00631193 (MODULE)