Charles S.
Local Reviews
for Charles
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Robert - Goshen, OH
Gentleman was very professional, courteous, and did a great job.
Expert Service
Mark - New Richmond, OH
Mr. Sipple was a knowledgeable service, very professional and personable.
1358 Herlin Place
Jenny - Cincinnati, OH
The fact that whirlpool does not allow for the mother board to be carried on a truck is an issue. The issue becomes how long it takes to repair the washer. Finally, if I would not have checked to see when the part had arrived my appointment was going to possibly be scheduled without my input as to availability.
replacement of damaged stovetop
Fischer - Pierce Township, OH
Prompt service
Rescare - Williamsburg, OH
Response from A to Z Appliance Service:
Thank you very much for the review.
Excellent service
Patricia - Cincinnati, OH
Service was prompt and completed to our satisfaction in a professional manner.
Great
Jillian - Cincinnati, OH
Great thank you
Another awesome technician.
Gene - Cincinnati, OH
This is the second time I asked A to Z for help, and the second time the technician who was scheduled, Charles S., was totally understanding of my problem, the repair that was necessary, efficient, and respectful of my property. I certainly hope that I will not need any more repairs anytime soon, but if and when I do, I will call this company. Thank you for sending Terry the first time and Chuck the second. I think your best sales people are those who come into contact with the public, like these gentlemen. Gene Gelfand, Madeira, Ohio
Response from A to Z Appliance Service:
Thank you for this review. We and our techs really appreciate it when customers leave review. Thanks again
Knowledgeable, Friendly and Honest
Gemma - Amelia, OH
Charles did a great job in trying to figure out what was wrong with my fridge. Unfortunately, the parts were no longer manufactured for this model. I appreciate that he called 4 different distributors to try and find parts. I also appreciate that they were able to get me in the next day and gave me an accurate time frame so that I could plan my day. I would definitely recommend A to Z Appliance Services to any of my friends.
Response from A to Z Appliance Service:
Thank you for this review
Prompt service
Jeff - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you for this review
GOOD CALL
Brenda - Cincinnati, OH
Excellent service!!!
Doloris - Cincinnati, OH
Charles was prompt and efficient in completing a slightly tricky handle attachment to our microwave. He was also very personable and pleasant to work with.
QUICK,SERVICE-ON TIME-SERVICE MAN:EXCELLENT
Phyllis - Cincinnati, OH
YOU GOT IT...
Always Great Service
John - Cincinnati, OH
Technician quickly repaired the drainage problem I was having with my washing machine.
Easy to understand and actually showed me what he adjusted.
Diane - New Richmond, OH
Efficient and friendly
Great service
Andrea - Cincinnati, OH
Our experience with A to Z was great. I received a call to let me know our service provider was on his way. He was timely, courteous and explained & fixed the issue with our freezer. It was the easiest part of my day, how often can you say that about a service appointment!
Good
Carol - Batavia, OH
Awesome service
Nathalie - Cincinnati, OH
Charles was very nice and very helpful. As someone who knows almost nothing about appliances, he did a wonderful job explaining to me what was wrong and what he needed to do to fix it. Would absolutely use this service again if needed!
Mrs.
Emily - Cincinnati, OH
Professional Service Company
Albert - Cincinnati, OH
I have had A-Z our 4 times in 2 months due to a lemon dishwasher. They were always prompt, courteous, and knowledgeable. Thanks
Terrific Service!
Robin - Cincinnati, OH
Everything was great! The technician was on time, and he got right to work and fixed the problem easily. Thanks!
Great Technician
Brad - Amelia, OH
Great service
Gary - Amelia, OH
arrived early. very efficient and thorough
Very professional communication on the day of!
Ken - Cincinnati, OH
Very knowledgeable service man. On time and attentive to detail.
Good Service
Karen - Cincinnati, OH
Charles did an excellent job!!!
Charles S.
WASHER WHIRLPOOL WFW9200SQA10 Cx didn’t have shipping bolts in after moving unit. Tub dropped down off spring. Took unit apart to get tub back on spring and checked unit over. No leaks and power good. All ckd ok.
Charles S.
FREEZER KITCHENAID KRSF505ESS01 Fixed ice maker bucket. Also tested ice maker and leveled unit. All ckd ok. No leaks and power is good.
Charles S.
REFRIGERATOR WHIRLPOOL WRF560SEHB00 "Removed frost from damper door. Cx complaint was unit was making clicking sound. Advised cx damper motors will make that sound when cold and sometimes you can’t hear them at all. Cleared any debris from damper and power good and no leaks, and all ckd ok."
Charles S.
WASHER MAYTAG MVWX655DW1 Cx stating that unit won’t drain and spin anymore during cycle. Then would when put on drain spin. And now won’t at all. Power good and no leaks. Testing unit unit is not level unit needs gearcase. Bad gearcase oil all over bottom.W11035751 gearcase W10721967 cam Cx just buying new one and paying scall
Charles S.
REFRIGERATOR SAMSUNG RF18HFENBSP Complaint is unit is cooling but stating different temp then what actually is. Fridge is reading 39 and control stating 38. Freezer is reading -2 and control states -2Problem found with flipper not sealing or closing as should. Also both door fridge gaskets need replaced. Torn. Giving quote to cx. Took SD picsDA63-07733A gasket (2) DA97-07661C flipper. ordrng 2 DA63-07733A (GASKET)s and 1 DA97-07661C (FLIPPER)
Charles S.
"M/W OTR, PURCHA" WHIRLPOOL WMH32519HV3 Took pics of damage to side of unit and bottom. Unit has been dropped. Cx stated Home Depot said they will not take back because cx was on vacation at time of delivery and was over 24 hours. Calling tech line. Also control panelW11184553 panelW10245196 bottomW11207441 wrapW11342846 control Tech line Andre. Took documentation. 7725556173 file #Call partner team per techline to decide to repair or not.Partner team advised to repair.; ordrng 1 W10245196 (base) and 1 W11184553 (panl-cntrl) and 1 W11207441 (wraper-cab) and 1 W11342846 (CONTROL )
Charles S.
DISHWASHER WHIRLPOOL KUDS30FXSS4 WPW10480715 inner doorWPW10304408 dispecerWPW10462232 bracketWPW10177098 screw (6)WPW10497235 seal; rqstng P&A on 6 WPW10177098 (screw)s and 1 WPW10304408 (dispenser) and 1 WPW10462232 (brckt-disp) and 1 WPW10480715 (door-inner) and 1 WPW10497235 (seal)
Charles S.
KITCHEN WHIRLPOOL WDTA50SAHZ0 "W10712394 adjuster installed. Unit operation is good and power good. No leaks. All ckd ok. Previous wheel broke,off track and all other checked ok. ; used 1 W10712394 (ADJUSTER) from stock"
Charles S.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Handle stripped. Power good. No leaks. Ordering parts for repair. W11125624 handle; ordrng 1 W11125624 (handle)
Charles S.
FREEZER WHIRLPOOL WRF555SDFZ08 Found bottom seal not touching cabinet. Adjusted seal and no leaks. Power good. Unit operation is as designed. Also adjusted fridge seal on door.
Charles S.
WASHER WHIRLPOOL WTW4616FW2 W11307244 latchPower good to unit. No leaks. Latch bad and new first latch defective part. Installed new latch. No error codes and all che kid ok. ; used 2 W11307244 (LATCH) from stock
Charles S.
LAUNDRY MAYTAG MVWB765FW1 W11135392 control Installed control. Power to unit is good and no leaks. Operation is as designed.
Charles S.
DRYER WHIRLPOOL WGD5620HW0 Cx complaint is error code still coming up. Removed vent from back of dryer and testing unit. Good airflow from dryer out back of unit. Started unit at regular cycle. 40 mins. Typically unit will only go to about 10 mins run time and shut off. Unit has ran consistently since turned on and is at 23 mins. Unit down to 18 mins. Unit is down to 9 mins. Unit down to 6 mins. Unit down to 3 mins. unit down to 2 mins. unit down to 1 min. Unit finished cycle. All ckd ok. Advised cx of techline advise and that whirlpool documented everything. Calling techline.Leon tech lineExplained to tech line good airflow to outside but still shutting down after 10 mins. Then explained I unhooked vent from dryer and unit is running fine and as should be. Even though there was good airflow while hooked up to vent but would shut down. But now being disconnected it is running great and no issues. Techline stated that unit is operating as designed. Cx May want to have vent checked. Bei
Charles S.
"M/W OTR, PURCHA" WHIRLPOOL WMH31017HZ0 Unit power good. No error codes in diagnostics. Unit was heating water. Cx stated unit didn’t heat and I reset control. Checked switches and connections. Unit heats food correctly as well. All ckd ok.
Charles S.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Unit powers on fine and unit frost pattern good. Unit checks to be ok. Compressor sounds normal. All ckd ok.
Charles S.
WASHER WHIRLPOOL WFW72HEDW0 "Cx complaint is having to clean mold,off unit seal (bellow)Explained this is why wpl says to clean with affresh tablets and to leave door cracked open with locked display. Cx still ex’sRest not satisfied with that and wants unit bellow replaced. Says child has allergy issues and mold is making his skin itch and that she can smell mold on clothes. Advised cx that unit is working as designed but I will call techline to confirm their place on issue. But unit does work as designed and no issue with unit operation. All ckd ok. Only issue is mold on unit. Called techlineRep ......Leon. Advised to tell cx to use clean cycle with affresh every two weeks. Also to wipe bellow down to where it’s dry after use. And to leave door opened with control locked. Said that since use and care guide sates how to do this then maybe if they want to pay for new bellow then do so. And would be at cx cost. Then stated will send me to safety dept for more documentation.Sr # 77255660
Charles S.
BTM FRENCH DOOR- MAYTAG MFI2269DRH00 "W10882923 ice maker installed. All ckd ok. Previous ice maker bad not working. Gave cx quote and cx wanted to fix. Power good and no leaks. All ckd,ok. ; used 1 W10882923 (ICEMAKER) from stock"
Charles S.
COOKTOP JENNAIR CVE4370B Found other switch went bad. Part discontinued. Cx going to deal with trying to find solution.
Charles S.
FREEZER WHIRLPOOL WRFA32SMHZ01 Cx complaint is unit keeps frosting on unit. Unit operates as designed. Power is good. No leaks. Advised cx to use dehumidifier since unit is in basement. Unit actually all checks fine. All ckd ok.
Charles S.
DOWNDRAFT COOKT JENNAIR JES9750CAWO1 Duplicate ticket
Charles S.
WASHER WHIRLPOOL WTW4950HW1 Cx complaint is unit doesn’t spin out at least 1 in 10 times. Power to unit is good. And no leaks. No error codes in diagnostics. Testing in test cycle. Adjusted. It on pulley. Adjusted drain hose. And advised cx to watch for overloading and how to load in clothing per wpl use and care guide. Also advised cx that screen on hose end was not allowing water to escape fast enough. Possibly screen on drain in tub would be better. All ckd ok.
Charles S.
DISHWASHER KITCHENAID KDTE204GPS0 Power to unit good. No leaks. Checked power supply to unit. All ckd ok. Found out switch to unit was off and flipped switch and checking unit. Unit checked ok. All operation is as designed.
Charles S.
REFRIG KITCHENAID KBFC42FTS02 "2309216 gasket8201809 gasket8201809 gasketInstalled and all ckd ok, operation is as designed, no leaks and power,is good."
Charles S.
WASHER WHIRLPOOL WTW4816FW2 W11170319 control Part installed and all ckd ok. Power good and no leaks. All ckd ok.
Charles S.
DRYER WHIRLPOOL WED4815EW1 No heat. Power good. Found bad cut oof fuse. Installed cutoff fuse. 279816All ckd ok; used 1 279816 (CUTOFF) from stock
Charles S.
REFRIGERATOR MAYTAG MRT118FFFE01 Lw10680725 door. Installed door and all ckd ok. Power good and no leaks.
Charles S.
WASHER MAYTAG MVWB835DW0 Wrong part again. Need to order again. Wrongly packaged part. Informed customer we have to report this to whirlpool and wait for their response and get another consul.; schdld next appmnt for 8/12 MON !
Charles S.
OVEN KITCHENAID KODE507EBS03 "Power,to unit is good. Cx complaint is unit will not stop working on its own. Blowers are working fine. Unit shows no error codes in diagnostics but also glitches. Again power to unit is good. Door switches are not always turning light off after door shut. Manually pushing switches in sometimes lights goes off and sometimes doesn’t. Ordering following parts for repair. W10916763switch membrane W11179310 controlW10883049 latch (2)W10861504 blowerW11204568 t fuseSee sticky note; ordrng 1 W10861504 (blower) and 1 W10883049 (latch-door) and 1 W10916763 (swtch-memb) and 1 W11179310 (cntrl-elec) and 1 W11204568 (fuse-thrml)"
Charles S.
REFRIG KITCHENAID KBFC42FTS02 "8201809 gasket (2) , (x2)2309216gasket Cx wants to fix. Labor due on return. Seals are torn on fridge doors and bottom mount freezer seal is not touching and torn. Needs all 3 seals repaired. Power to unit is good and no leaks. Frost condensation build up in freezer from seals not touching and closing gap as designed. Giving cx quote for seals replace,ent and repair. Make a 2 count pls. ; ordrng 1 2309216 (gasket-fip) and 2 8201809 (gasket-fip)s"
Charles S.
DISHWASHER KITCHENAID KUDS30IVWH4 WPW10077883 inlet airWP8281217 screw (5)WPW10199696 dispenserWPW10177098 screw (6)WPW10164259 ventWPW10077877 capWP8269259 gasketUnit power good. Leaking on left side still. Found rust formation around dispenser and vent. Also bottom seal appears cracker. Ordering parts for repair. ; rqstng P&A on 1 WP8269259 (gasket) and 5 WP8281217 (screw)s and 1 WPW10077877 (deflector) and 1 WPW10077883 (inlet-air) and 1 WPW10164259 (vent) and 6 WPW10177098 (screw)s and 1 WPW10199696 (dispenser)
Charles S.
ICEMAKER WHIRLPOOL WRS571CIDM01 Power good to unit. No leaks. After diagnostics found cut wire on bottom to ice maker. Fixed wires and ice maker harvested. And drew water. Explained to cx that unit may produce and may not. Due to wire issues. Explained if problem persist unit would need new door. Cx understands and is happy with potential problem issue either way. Customer paid service call and labor charge call completed
Charles S.
"M/W OTR, PURCHA" WHIRLPOOL WMH31017HZ0 W10850446 capW10892389 controlW11175577 controlW11256462 diodeInstalled all parts listed. Power to unit is good. Heats and operates as designed. All ckd ok.
Charles S.
REFRIG WHIRLPOOL WRS325FDAB01 Power to unit good no leaks. Icemaker or not harvest needs replaced gave customer a quote for a new icemaker and they have decided to just pay service call and not repair at this time.
Charles S.
SXS 22' RAM AMANA ASI2175GRS01 Lw11025544 doorLw11156544 doorInstalled doors. Power good and no leaks. Operation is as designed. All checked ok.
Charles S.
FREEZER WHIRLPOOL KBFS22EWMS7 Power good and water was leaking onto floor from freezer door when opened. Found drain tube clogged and ice in freezer bottom. Cleared ice and tube. Defrost thermal was hanging. Reinstalled defrost thermal and crimped down and held by sealer gum. Tested and unit operation is as designed. All ckd ok. ; used 1 W10688359 (SEALER GUM) from stock
Charles S.
WASHER MAYTAG MVWB835DW0 Wrong part again. Need to order again. Wrongly packaged part. Informed customer we have to report this to whirlpool and wait for their response and get another consul.; schdld next appmnt for 8/12 MON !
Charles S.
DRYER MAYTAG MEDB835DW4 "Cx complaint unit not drying correctly. Power good and heats fine. Found lint clog in outside vent,exit. Advised cx on having vent cleaned once a year and unit has good air flow now from back of dryer. All ckd ok."
Charles S.
OVEN WHIRLPOOL WGE745C0FS01 W11129442 switchWPW10312185 switchWP7430P044-60 sensorCx compliant is oven not cooking evenly and burners are getting too hot even on low setting. Ordering parts for repair. ; ordrng 1 W11129442 (switch-inf) and 1 WP7430P044 (SENSOR) and 1 WPW10312185 (switch-inf)
Charles S.
WASHER MAYTAG MVWX655DW1 F7E1 speed basket fault. Tried actuator still flashing in drain spin mode. Wpl tech line Rep.....JKW10606242 service pointerTach test is failing. But will spin at high rpm in test mode. Per techline he said to replace harness and shifter both. Nothing left to repair. Ordering parts for repAir. Harness W11095106; ordrng 1 W11095106 (harns-wire)
Charles S.
WASHER WHIRLPOOL MVWB835DW4 W11112656 console. Have to reorder. Unit is doing same thing as last console. Reordering part for repair. ; ordrng 1 W11112656 (console)