Charles S.
Local Reviews
for Charles
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Kurt - Amelia, OH
Great service
Angie - Madeira, OH
Gave me an honest opinion on what was best for my investment in my appliances. Didn’t try to up sell me which I appreciated!
Response from A to Z Appliance Service:
Thank you for writing a review!
Great service nice guy
Carol - Amelia, OH
Took care of the problem
Response from A to Z Appliance Service:
Thank you!
Dishwasher
Verna - Cincinnati, OH
The man sent didn’t care what was wrong with my dishwasher. It was perfectly clear he was getting paid to say no. He actually told me rust on the inside is cosmetic? Do you know what rust is? It’s when metal is exposed to heat and water. This is not cosmetic. This is a poorly made dishwasher that I paid extra for. I have never dealt with such an crooked company in my life. Stand by your products!
Response from A to Z Appliance Service:
We thank you for your feedback as we are always working to improve our customer's experience. We unfortunately do not have any sway in the decisions Whirlpool makes for their customer's appliances. Though we are not Whirlpool and we have no say over their decisions, we apologize for any inconvenience you experienced.
Very helpful, kind, willing, friendly
Alberta - Cincinnati, OH
Charles was very informative and so willing to wait while I cleaned area in washer.
Response from A to Z Appliance Service:
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Washer service
Leslie - Cincinnati, OH
On time. Very helpful
Response from A to Z Appliance Service:
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Glo
Gloria - Amelia, OH
Response from A to Z Appliance Service:
Thank you!
Great
Mike - Cincinnati, OH
Very professional, very helpful and excellent service. For all future needs I'm calling A to Z.
Response from A to Z Appliance Service:
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Great
Debras - Milford, OH
Response from A to Z Appliance Service:
Thank you!
Wonderful
Valerie - Hamersville, OH
Response from A to Z Appliance Service:
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Charles was... Prompt, national weren’t company attire for identification, friendly, and very knowledgeable. He answered all my specific questions and
Terri - Batavia, OH
Truly, one of the best service Appliance technicians I have had in my home over the past 40 years!
Response from A to Z Appliance Service:
Thank you for giving us your feedback! We are glad to hear that the service provided to you met your expectations
on time and quick
Donald - Bethel, OH
love to deal with company
Response from A to Z Appliance Service:
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Great job
Leeanne - Hamersville, OH
He arrived on time and was quick and efficient.
Response from A to Z Appliance Service:
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Super friendly and helpful!
Taylor - Amelia, OH
Charles was a nice guy and showed up at a reasonable price.
Response from A to Z Appliance Service:
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great service
Deborah - Amelia, OH
Response from A to Z Appliance Service:
Thank you for reviewing our service
Randall
Randall - Mount Orab, OH
Fast and great service
Response from A to Z Appliance Service:
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Excellent service
Wes - Cincinnati, OH
Very professional and knowledgeable. We will see if the new part works after we start the dishwasher.
Response from A to Z Appliance Service:
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Great service
Brian - Amelia, OH
Friendly and knowledgable
Response from A to Z Appliance Service:
Thank you for giving us your feedback! If there was anything we could have done to bring you 5-star service, please feel free to reach out and let us know.
Service call
Darlene - Cincinnati, OH
Our service tech was both knowledgeable and courteous.
Response from A to Z Appliance Service:
Thank you for writing a review!
Very pleased with service
Bobbie - Goshen, OH
problem was fixed all is good
Response from A to Z Appliance Service:
Thank you for writing a review for us!
Great Service Tech
Thomas - New Richmond, OH
Response from A to Z Appliance Service:
Thank you for writing a review
Julia
Julie - Cincinnati, OH
Great service. Very informative
Response from A to Z Appliance Service:
Thank you for writing a review!
Lindy
Lindy - Cincinnati, OH
Great service. Fixed issue.
Response from A to Z Appliance Service:
Thank you for writing a review!
Kitchen Aid Refrigerator Service
William - Cincinnati, OH
Charles did a great job. The refrigerator is much lower quality than it should be. Many service calls over its 5-year life. Kitchen Aid / Whirlpool now has said there is nothing more they can do. This is very disturbing.
Response from A to Z Appliance Service:
Thank you for giving us your feedback! We are glad to hear your experience with our service met your expectations even though the expectations of the appliance and brand were not met.
Outstanding Service
Rodney - Mount Orab, OH
Couldn't ask for anything better from the service call to Whirlpool, notification of Charles's schedule and his knowledge was outstanding!
Response from A to Z Appliance Service:
Thank you for writing a review! We are glad to hear that your experience with our service and technician met your expectations.
Charles S.
REFRIGERATOR KITCHENAID KRMF706EBS01 W10815694 doorDAMAGED IN BOXNEEDS REORDERED. ; ordrng 1 W10815694 (dor-fip bl)
Charles S.
WASHER WHIRLPOOL MHW5500FW0 Unit power from wall is good. Unit getting several error codes for pressure hose error and no drain and no water fill. Need parts listed for repairLock wpw10443885Acu w11201285Valve wpw10435242Pump wpw10605427Ptrap w10903220Switch wpw10448876Hose w11044559; rqstng P&A on 1 w10903220 (trap) and 1 w11044559 (hose) and 1 w11201285 (cntrl-elec) and 1 wpw10435242 (valve) and 1 wpw10443885 (door lock) and 1 wpw10448876 (switch-wl) and 1 wpw10605427 (pump-water)
Charles S.
WASHER MAYTAG MVWX655DW1 W11116592 controlW11127357 housingAfter just entering unit periodically on its own. Ran diagnostics and and. No error codes. Power to unit is good and water pressure is good. Ordering parts for repair. ; ordrng 1 W11116592 (cntrl-elec) and 1 W11127357 (housing)
Charles S.
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Power to unit is good. Unit is not cooling correctly in fridge. Frost on tubing near compressor but not on fridge evap. Frost slightly on freezer evap as well. Blockage in sealed system. Unit needs sealed system repair. Ordering parts for repair. Unit has 5 yr warranty on parts and labor for sealed system. Cx pd scall. Compressor w10903340Evap fridge w10865322Frizzier evap w11035643******send parts to office for sealed system tech*****Scheduled 3 call count and out 15 days. ; ordrng 1 w10865322 (evaporator) and 1 w10903340 (compressor) and 1 w11035643 (evaporator)
Charles S.
REFRIGERATOR WHIRLPOOL WRF736SDAM14 Wpw10479155 damper assy. Damper door is loud when opening and closing. Needs part for repair. Power good and operating as designed. ; ordrng 1 Wpw10479155 (control)
Charles S.
MICROWAVE KITCHENAID KOCE500EBS05 "Installed all parts. Harness w11449277Control w10916778 twiceW10915648 control twiceW10211972 switch.Power,to unit is good. Unit still giving open close door error code. Already replaced parts several times. Calling wpl tech line.Tech line rep....AdrianFile number# 7728064995Spoke with that line and they sold we order parts plus additional part the filter board. Tech mentioned it isn’t noted but filter board can pop and take other controls out as well. All has been documented and noted. W11398764 filter; ordrng 1 W10915648 (cntrl-elec) and 1 W11179310 (cntrl-elec) and 3 W11188752 (fuse)s and 1 W11398764 (FILTER) and 1 w10916778 (swtch-memb) and 1 w11449277 (HARNESS)"
Charles S.
REFRIGERATOR WHIRLPOOL KSSS42DBX00 2188320A gasket Scall Labor Qoute Today Remaking balance is labor plus tax.Door seal isn’t molding against cabinet as it should. Needs door seal for repair. Cx paid on one card and. On another; ordrng 1 2188320A (gasket-dor)
Charles S.
RANGE KITCHENAID KSGG700ESS1 Power to unit is good. Unit will. To power on. Unit will need following parts for repair. Gas still came through because unit control blew. Replacing parts to repair unit. All power from terminal to controls a is lost. W11025120 trimW11029431 controlW11034208 controlWpw10603096 displayW10861656 regulator; ordrng 1 W10861656 (regulator) and 1 W11025120 (trim-vent) and 1 W11029431 (panl-cntrl) and 1 W11034208 (cntrl-elec) and 1 Wpw10603096 (cntrl-elec)
Charles S.
BUILT-IN M/W KITCHENAID KMBD104GSS01 "Called echoing on 6-11-20 never got through. Unit was not heating after about 5 mins. Replaced control and cap, mag, trans. Started unit and unit popped at about 20 secs. Called back on today 6-12-20Tech line Joel stated....to replace switches and filter board. Possibly other parts as well again. Then lost call with tech on techline. Tech stated his system just crashed and didn’t get any notes in system. Said he opened another file and would get notes in system. 7728061961 file number.Partner Denise stated well that’s why unit has a warranty and they will not replace unit. Not until there’s been three calls and then that subject for replacement is up for discussion. Partner team also taking notes and documenting everything. File #7727934017 ordering parts againPls send terry with me. Spoke with Wayne; ordrng 1 W11199548 (transformr) and 1 W1121143 (CONTROL) and 1 W11301135 (magnetron) and 2 W11305909 (switch)s and 1 W11331071 (CONTROL) and 1 W11362
Charles S.
REFRIGERATOR WHIRLPOOL WRX735SDHV01 W11185686 ice bucketWpw10300024 ice makerUnit power is good and no leaks. Unit operates as designed. Ice maker needs replaced and ice bucket won’t close correctly. Broken tab inside ice bucket. Ordering parts for repair. ; ordrng 1 W11185686 (ice-contnr) and 1 Wpw10300024 (icemaker)
Charles S.
REFRIGERATOR WHIRLPOOL ED5VHEXVB06 Unit switch mechanism is broken to water dispenser. Power good no leaks. Need part listed for repairWp2180226 bracket; ordrng 1 Wp2180226 (bracket)
Charles S.
DRYER MAYTAG MEDB765FW0 Unit drum seal is tearing off again. Power good and runs good. Don’t see any reason or burrs on back wall causing issue. Just bad seal on drum. Unit needs part for repair. Cx doesn’t think they should have to pay being its just out of warranty and unit had same issue in just January this past few monthsWpl partner team rep....dilaina Said cx has 1 year extended warranty which covers all. File number of documentation noted in notes. Ex warranty till April 15th 2021All covered by wpl.File # 7727992595Drum w10545923None in stock and advised cx it took take few weeks to get part. ; ordrng 1 W10545923 (drum)
Charles S.
RANGE KITCHENAID KFEG500ESS3 "W10804319 top Power good and works as designed. Top glass,is,coming out of frame. Unit needs parts listed for repair. ; rqstng P&A on 1 W10804319 (cooktop)"
Charles S.
MICROWAVE KITCHENAID KOCE500EBS05 W10915648 control. Damaged. Reordering for repairRescheduled call; ordrng 1 W10915648 (cntrl-elec)
Charles S.
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 W11405276 harnessWp2315549 motorWp2169142 bladeControl w11449482Power to unit is good. Now evap fan is hitting ice. Causing loud sound as frost inst defrosting correctly. Ordering parts for repair. ; ordrng 1 W11405276 (HARNESS) and 1 W11449482 (CONTROL) and 1 WP2169142 (evaporator fan blade) and 1 Wp2315549 (evap fan motor)
Charles S.
FREEZER WHIRLPOOL WSZ57L18DM03 W10746792 doorW10574476 gasketUnit operation is good. Door is not sealing and gasket is not sealing. Door insulation has pushed mold in so unit won’t seal correctly. Took pictures and unit needs parts listed. ; ordrng 1 W10574476 (gasket-dor) and 1 W10746792 (dor-fmd)
Charles S.
DISHWASHER WHIRLPOOL WDT730PAHB0 Power to unit is good.unit operates as designed just leaks underneath slightly. Installed pump w10876537 Tested unit and no leaks all ckd ok. Operation Is As Designed. All ckd ok. ; used 1 w10876537 (DRAIN PUMP) from stock
Charles S.
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 Cx complaint was loud noise. No leaks and power is good. Found noise in back of fridge by compressor. Found foam sitting underneath fan blade in back and seen where it had been hitting foam causing loud noise. Also found noise absorber pad off line that was rattling against compressor. Reinstalled pad to reduce vibration and noise. All ckd ok.
Charles S.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 W11205083 moduleW11224256 main controlW11224590 uIW11294907 ice makerInstalled all parts listed. Power to unit good and unit was not leaking. Unit was completely dead upon arrival. Installed all parts listed and tested unit and all ckd ok. Operation is back to as should be. Advised cx to give unit 24:hours and if temps are feeling right to call back.
Charles S.
FREEZER WHIRLPOOL WRS325SDHZ00 "Unit would not even run, power from wall good and to compressor good. Found bad relay. Installed start relay 8201786 and unit operates good. Gave unit 10 mins and frost pattern on evap looks good. Power good and no leaks and unit operates as designed. All ckd ok. ; used 1 8201786 (START DEVICE) from stock"
Charles S.
WASHER WHIRLPOOL WTW7500GC2 W10754448 clutchW11130238 controlInstalled parts listed. Power good and no leaks. Operation is as designed all ckd ok. No error codes and unit ran cycle fine.
Charles S.
OASIS 27' SUP CA WHIRLPOOL WTW7800XL3 Power to unit is good. No leaks. Cx advised has to push lid down in order to work. Lid hinge and lid busted. Took sd pics. Following parts are needed to repair. Submitting for repair. Lid wp10349136Hinge wp10305275Hinge wp10305276Lid hinge wp8563965Lid hinge wp8572974Screws wpw10078270 (x4)Latch wpw10619844; rqstng P&A on 1 wp10305275 (HINGE) and 1 wp10305276 (HINGE) and 1 wp10349136 (LID) and 1 wp8563965 (lid hinge) and 1 wp8572974 (lid hinge) and 4 wpw10078270 (screw)s and 1 wpw10619844 (latch)
Charles S.
FREEZER WHIRLPOOL WZF34X16DW04 Cx complaint is unit isn’t freezing as should. Food is cold but freezer is also in garage. Explained the issues that can arise with unit not in home and out in garage. Ran diagnostics and no error codes present. Put 7nit in highest setting to freeze with being inside garage and that will help get to temp is needs to be. No leaks and unit is starting to freeze as we speak. Advised cx if any concern to contact wpl.
Charles S.
DOWNDRAFT COOKT JENNAIR JES9750CAWO1 Power to unit is good. Found rear left burner not working. Voltage to burner is less than should be. Found relay bad. Quoting cost to cx. WP8566493 relay Cx wants to go ahead and repair unit. Cx paid scall today ofRemaining balance is part cost and. Labor upon repair. ordrng 1 WP8566493 (relay)
Charles S.
LAUNDRY MAYTAG MHW5500FWR Power to unit is good. Tested unit and functions are fine. Fixed door gasket because it was coming off and also fixed drawer. Drawer was stuck. And front popped off. All ckd ok and operation is good. No leaks.
Charles S.
DRYER MAYTAG MEDC465HW Power to dryer is good and from wall is good. Showed and explained to cx operation of dryer. Unit heats and works as designed. All ckd ok. Educated cx on how wrinkle option works and all ckd ok.
Charles S.
REFRIGERATOR GE PFE28RSHESS Unit power is good. Cooling as designed. Freezer door seal is warped and allowing warm air to enter unit. Then allowing frost to build up and then drip onto floor. Unit needs new freezer door gasket (WR14X31558)Took pictures of floor and advised cx as to why they were getting water on floor and that seal would need replaced to correct issue. Giving cx quote for repair. Part on return upon repair. ; ordrng 1 WR14X31558 (GASKET GREY)
Charles S.
REFRIGERATOR JENN-AIR JB36NXFXLE01 "W10908166 module installed. Power to unit is good and cools and freezes fine. Light did not come back on. Unit freezer light is out as well as top two lights in fridge. Unit needs led control. (W11368839] Giving cx quote for repair. Scall covered, Labor Calling partner for info on possible warranty Partner team rep...jenn air two yr manufacturer warranty Suzanne in jenn air canadaAll of,unit is covered under two yr warranty. Called and spoke to Wayne about previous call with charges and possible cx reimbursement. ; ordrng 1 W11368839 (LED CONTROL)"
Charles S.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Unit power is good. Frost build up on interior freezer wall. Fan not working. Causing frost build up to restrict air flow. Calling partner team... rep...BrandyOrdering parts for repairW11196400 controlW11214887 controlWp2315549 Otto evap fanW11405276 harness; ordrng 1 W11196400 (cntrl-elec) and 1 W11214887 (cntrl-elec) and 1 W11405276 (HARNESS) and 1 Wp2315549 (evap fan motor)
Charles S.
N/A N/A KUDG25SHWH1 Unit power is good. Unit was. Leaking in front right side. Unit needs following parts Console wp9744101Control (discontinued)Seal 4172127 Water also back fills into sink on drain. Control is needed but not available.(PARTS NOT AVAILABLE)ADVISED CX AND LEFT RESIDENCE.
Charles S.
REFRIGERATOR KITCHEN AID KRFF707ESS01 "Power to unit. Is good. Frost build up on fridge evap. Running diagnostics. All points check ok. 3way ,compressor, and all sensor check ok. Advised cx that unit is out of warranty and all systems check. Did put unit into 8 hour defrost mode. Advised cx of all findings and cx doesn’t want to stick any money into unit out of warranty."
Charles S.
REFRIGERATOR KITCHENAID KRMF706ESS01 Unit not cooling in fridge and barley cooling in freezer. Ran diagnostics and all ckd ok. But no frost pattern on either evaporator. Unit not leaking and needs parts for repAir. Compressor running hot. Cover w11256332Compressor w10832994Evap w11116006Evap wpw10608485; rqstng P&A on 1 w10832994 (compressor) and 1 w11116006 (evaporator) and 1 w11256332 (cover-evap) and 1 wpw10608485 (evaporator)
Charles S.
REFRIGERATOR WHIRLPOOL WRT518SZFM Wpw19570380 fanW11204896 bladeUnit blade hitting housing in operation. Ordering parts for repair. Power good. No leaks. ; ordrng 1 W11204896 (blade-fan) and 1 WPW10570380 (baffle-air)
Charles S.
WASHER WHIRLPOOL WFW75HEFW0 W10443885 latch. Unit need latch and w11201274 controlPower to unit good. Door latch broken and control needs replaced. ; rqstng P&A on 1 W10443885 (latch) and 1 W11201274 (cntrl-elec)
Charles S.
"M/W OTR, PURCHA" WHIRLPOOL WMH32519HZ5 Unit is damaged. Cabinet dented. Door tabs broken and door is bowed. Also facial wall behind door on cabinet is dented as well.Calling techlineRich.....explained all findings to rich with techline and documented all damage and concealed damage. Advised I took pictures and documented tech lines recommendations. Sr#7727446771Have cx call wpl per techline.
Charles S.
DISHWASHER WHIRLPOOL WDT780SAEM1 Cx complaint is unit isn’t heating as designed. Power is good and no leaks. Ran diagnostics all ckd ok. Heater runs fine. Calling techline. Ed.....while on phone with Ed unit gave F3E3. Cx is using rinse aid and set for max per techline. Advised cx after I replace sensor (OWI) it will take a few cycles to reset itself. Ordering part for repair. Sensor wpw10705575#7727448204; ordrng 1 WPW10705575 (sensor)
Charles S.
REFRIGERATOR KITCHENAID KRMF706EBS01 Cx complaint is unit is loosing temp in fridge compartment but two middle drawers are really cold. Calling techline...TJ is rep. Went through diagnostics and unit passes. No gurgling when testing 3way valve. Unit passes all cks. I was advised to look into service pointer with new steps (W11092686E) Rep from techline stated that if everything passes then there’s really nothing to do for this unit. Whirlpool has exonerated all repairs and suggest there’s nothing left to do to fix unit. Cx can contact their warranty provider to move further. But whirlpool has nothing else to do. Sr#7727448851Also gave sr # to cx for reference if needed to call whirlpool.
Charles S.
BELLA KITCHENAID KRFC704FPS03 Gasket bad and needs replaced. Ordering part for repair. W10917313 gasket. Power good and all ckd ok. Or ding parts for repair. ; ordrng 2 W10917313 (gasket-dor)s
Charles S.
COMPACTOR WHIRLPOOL GX900QPPS6 "Wp777811 switch installed and unit still bounces hard towards retracting. Called wpl techlineRep...SteveTo,d to try push to start switch. Sr#7727381771W10723644 start switch; ordrng 1 WP9871824 (switch-off)"
Charles S.
DRYER WHIRLPOOL MEDB765FW0 4392067 dryer repair kit. Power good Heats goodOperation is as designed All ckd ok. Tore dryer completely apart to repair and reassembled. ; used 1 4392067 (DRYER MAINT KIT) from stock