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Charles S.


Local Reviews
for Charles

A to Z Appliance Service Rated 4.7 out of 5 stars based on 132 customer reviews

Map of Cincinnati, OH

Arnsby




Review of A to Z Appliance Service


Map of Cincinnati, OH

Taken for a ride




Review of A to Z Appliance Service

Call them to tell them needed service for our Trash Disposal unit in the kitchen. The service person came home, looked at it and confirmed it was not working. Said he didn’t fix Trash Disposals and left after a couple of min . Got billed over 100.00. I called his office manager to ask about the charges for doing nothing and confirmed what I had already told them: the Trash Disposal was not working If didn’t matter, he said to pay the bill I paid to avoid lengthy disputes and waste of time I Do NOT recommend this company


Map of Batavia, OH

Great service




Review of A to Z Appliance Service

Charles did a fantastic job every time he was at my home. Clean, friendly, efficient.


Response from A to Z Appliance Service:

Thank you for the review.


Map of Cincinnati, OH

Great service and beyond courteous!




Review of A to Z Appliance Service

Charles was timely and beyond nice. Took the time to actually talk to me vs at me. He’s a keeper.


Response from A to Z Appliance Service:

Thank you for taking the time to leave us a review, we love hearing from customers.


Map of Loveland, OH

Washer/dryer




Review of A to Z Appliance Service


Response from A to Z Appliance Service:

Thanks!


Map of Cincinnati, OH

Quick and clean service




Review of A to Z Appliance Service


Response from A to Z Appliance Service:

Thank you!


Map of Reading, OH

On time




Review of A to Z Appliance Service

Reliable service


Response from A to Z Appliance Service:

Thank you!


Map of New Richmond, OH

Great service!




Review of A to Z Appliance Service

Very impressed with Charles and how he listened to my concerns about our 3 mo. old dyer issues. He checked out the dyer, offered suggestions and so far so good!! Definitely would recommend A to Z to others.


Response from A to Z Appliance Service:

Thank you for the review, we love hearing back form customers.


Map of Cincinnati, OH

Warranty Repair




Review of A to Z Appliance Service

Good service made up for delay of part and issue with brand new range.


Response from A to Z Appliance Service:

Thank you for he review.


Map of Cincinnati, OH

Mick




Review of A to Z Appliance Service

Our repair man couldn’t have been more helpful or professional.


Response from A to Z Appliance Service:

Thank you!


Charles Sipple Washing Machine Repair




Review of A to Z Appliance Service

Charles is knowledgeable, thorough and friendly - it’s a great combination and I would confidently recommend him to anyone!


Response from A to Z Appliance Service:

Thank you for the review!


Great service




Review of A to Z Appliance Service

Charles and A to Z have provided excellent service, really have appreciated the professionalism and consideration


Response from A to Z Appliance Service:

Thank you for the review!


A to Z may have intentionally ripped me off.




Review of A to Z Appliance Service

My 15 year old oven was broken. A to Z had the model number and serial number at the time I made the appointment to repair the oven. A to Z should have told me up front that the parts were no longer available for my model, Instead I wasted $90 plus tax for a 8 minute diagnosis after which the technician told the broken part was unavailable and the oven could not be repaired. A to Z most likely knew ahead of time that they would not be able to repair my oven but instead decided it was worth it to them to make $90 for an 8 minute appointment. That seems a little bit dishonest to me and an inconvenient waste of my time and money.


Response from A to Z Appliance Service:

I understand your frustration with this situation and I do apologize. Unfortunately until our technicians evaluate what is wrong with the appliance we simply do not know what it might or might not need. I can guarantee you this was not done on purpose, our goal is to help our customers and get appliances fixed in a timely manner.


Unusual request fulfilled




Review of A to Z Appliance Service

He worked with my son and me to resolve our problem.


Response from A to Z Appliance Service:

Thank you for the review!


Owner




Review of A to Z Appliance Service

He did a fabulous job


Response from A to Z Appliance Service:

Thank you!


Washer




Review of A to Z Appliance Service

Charles was very professional and was able to take care of the problem within 5 minutes if not sooner.


Response from A to Z Appliance Service:

Thank you for the review!


Fast and amazing




Review of A to Z Appliance Service

I was not there but my bright said that he was in and out within 10 minutes and it all works !!!!


Response from A to Z Appliance Service:

Thank you for the review!


very cordial




Review of A to Z Appliance Service

The gentleman was very kind and professional though he was unable to solve the issue as the parts are no longer available


Response from A to Z Appliance Service:

Thank you for your review, we do apologize for the issue with parts.


Great Service




Review of A to Z Appliance Service

Technician was professional and fixed the issue quickly.


Response from A to Z Appliance Service:

Thanks.


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Review of A to Z Appliance Service


Response from A to Z Appliance Service:

Thanks


.




Review of A to Z Appliance Service


Response from A to Z Appliance Service:

Thanks


Excellent service, as usual




Review of A to Z Appliance Service

We have used A to Z for service in the past and they have always been professional, courteous and reasonable. No different this time.


great




Review of A to Z Appliance Service


Great service




Review of A to Z Appliance Service

Gave me an honest opinion on what was best for my investment in my appliances. Didn’t try to up sell me which I appreciated!


Response from A to Z Appliance Service:

Thank you for writing a review!


Great service nice guy




Review of A to Z Appliance Service

Took care of the problem


Response from A to Z Appliance Service:

Thank you!


Charles S.

Charles S.

RESIDENTIAL REFR WHIRLPOOL WRF555SDFZ02 W10830055 gasket (2)W11184112 uiDoor seals are torn. And ice will not dispense crushed ice. Motor and solenoid check ok. Ordering parts for repair. Power good and no leaks. ; ordrng 2 W10830055 (gasket-fip)s and 1 W11184112 (cntrl-elec)

Near Bethel-New Richmond Rd, New Richmond, OH 45157
Charles S.

Charles S.

DISHWASHER WHIRLPOOL WDT970SAHZ0 W11192369 consoleInstalled new console. Previous had no sound beep to it. With new installed it works as designed. Power good and no leaks. All ckd ok.

Near Bethel-New Richmond Rd, New Richmond, OH 45157
Charles S.

Charles S.

REFRIGERATOR KITCHENAID KDFM404KPS0 W11410065 controlInstalled and checked operation. Power good. No leaks. And all ckd ok.

Near Jacks Way, Cincinnati, OH 45233
Charles S.

Charles S.

ICEMAKER WHIRLPOOL WRS325SDHZ01 W11310391 motorW11449482 controlWp2152713 solenoidWpw10558423 containerInstalled all parts listed. Power good. No leaks. Unit functions and operates as designed too. ( WT7XTT7NPL1 )

Near Bramble Ave, Cincinnati, OH 45227
Charles S.

Charles S.

MICROWAVE WHIRLPOOL WMH31017HZ4 Unit has damage to back of cabinet and base. Ww11207441 cabinet cover W11441128 blower Other piece which is back piece is not availible. Told not to repair. Will sell as is.

Near Mt Moriah Dr, Cincinnati, OH 45245
Charles S.

Charles S.

RANGE WHIRLPOOL WEC310S0FW4 W10894095 controlInstalled and all ckd ok. Operation is as designed. Power good and heats as designed. .

Near Jackson St, Cincinnati, OH 45215
Charles S.

Charles S.

DRYER WHIRLPOOL WED8000DW4 Unit power good. But blower wheel is stripped and won’t come off motor. Need parts listed for repair. W11105178 motorW10578053 plateWp90767 screw (4)W11246350 housing; ordrng 1 W10578053 (base) and 1 W11105178 (motor-drve) and 1 W11246350 (housing) and 4 Wp90767 (screw)s

Near O Bannon Creek Ln, Loveland, OH 45140
Charles S.

Charles S.

DISHWASHER KITCHINAID KDTE204EPA4 Dishwasher wasn’t draining. Knockout was still in on new disposal. Removed knockout and dishwasher drains fine. Tested and showed cx. All ckd ok.

Near Kugler Mill Rd, Cincinnati, OH 45243
Charles S.

Charles S.

DRYER MAYTAG MEDC465HW0 DFLX4 VENT HOSE Previous hose had hole in it. Cx wanted new hose installed. Installed new hose. And all ckd ok. Went to Lowe’s and returned to cx house. Installed vent hose and clamps. Used vent tape for sealing. All ckd ok. No charge per management

Near Marion Ave, Cincinnati, OH 45215
Charles S.

Charles S.

KITCHEN WHIRLPOOL WDT970SAHB0 W11087372 panelW11178521 name platePanel was damaged upon delivery. Cx within cosmetic warranty period. Explained operation to cx. That condensation inside dishwasher is typical. And cx is using rinse aid. Ordering part for repair. ; ordrng 1 W11087372 (panel) and 1 W11178521 (nameplate)

Near Laurel Oak, Amelia, OH 45102
Charles S.

Charles S.

REFRIGERATOR KITCHENAID KRMF706ESS01 Found unit ice box with frozen ice clumped underneath stopping it from dispensing. Cleared blockage and tested ok. Power to unit is good and unit in diagnostics check ok. Door switches good. Evans. Good and compressor test good. Checked relay and all checked ok. Noticed fridge was back enough on bottom right side that on bottom trim was stopping door (freezer door) from closing properly. Pulled fridge out half and inch and unit closing properly now. All ckd ok. Water and ice dispenser working properly and unit functions as designed. Took pics.

Near Ramsey Ct, Loveland, OH 45140
Charles S.

Charles S.

KITCHEN WHIRLPOOL WDT730PAHB0 W10712395 adjuster Power good and no leaks. Unit operation is as designed signed. All ckd ok. Functions as designed. Arrived at 4:30. No answer at door. And no answer at one of the numbers. Second number called gentleman answered. Said he be here in 5 to 10 mins. Told him that was fine. It’s now 4:38; dspstn on spec-tagged invntry: 1 W10712395 ADJUSTER

Near Signal Hill Dr, Milford, OH 45150
Charles S.

Charles S.

WASHER MAYTAG MVW7230HW0 Power good. Unit starts leaking after 5 mins in cycle. Found drain internal hose leaking. Needs new hose. Ordering part for repAir.W11291620 hose; ordrng 1 W11291620 (HOSE)

Near OH-133, Bethel, OH 45106
Charles S.

Charles S.

WASHER WHIRLPOOL n/a No one home. Called cx. And cx said they (wpl) scheduled with someone else. And cx is in Texas. No service needed. Wpl assigned call to preferred. Called and reported to office.

Near Holiday Dr, Cincinnati, OH 45245
Charles S.

Charles S.

KITCHEN KITCHENAID KUDS30FXSS5 Installed control listed. Power good and unit functions as designed. But valve still won’t draw water. Break cleaned and voltage to valve good. Spoke with terry and ordering valve. Wpw10327249 valveRescheduling till next Wednesday. ; ordrng 1 Wpw10327249 (water intake valve)

Near Witts Mill Ln, Cincinnati, OH 45255
Charles S.

Charles S.

DRYER WHIRLPOOL MED7230HW1 F3E2 error code. Moisture sensor. Power to unit is good. After running test 5 in tech sheet. Ordering parts for repair. Wp3387223 sensor pad (2)Wpw10298258 harness; ordrng 2 Wp3387223 (electrode)s and 1 Wpw10298258 (harns-wire)

Near OH-133, Bethel, OH 45106
Charles S.

Charles S.

WASHER WHIRLPOOL WTW8600YW0 "Unit has good power. Unit gets undeveloped error code. Bearings are failed out in unit. Needs parts listed for repair. Also bolt is not coming out. System is locked upScrew wpw10076270 Washplate wpw10380698 Hub w10820039 Basket w10549509 Tub and shaft w10381078 .Cx doesn’t want to repair. Cx pd scall via cc"

Near Trimble Ave, Cincinnati, OH 45207
Charles S.

Charles S.

RANGE WHIRLPOOL WFE320M0EB0 Wpw10245259 terminal block. Terminal block broke and needed replaced. Replaced terminal block and checked over unit. All ckd ok. Operation is as designed. ; used 1 WPW10245259 (TERMINAL BLOCK) from stock

Near Herringbone Dr, Cincinnati, OH 45227
Charles S.

Charles S.

BTM STD DOOR MA WHIRLPOOL WRB322DMBM00 Owner good. No leaks. Door will just open and slam because it won’t stop. Closer is good. Floor is in level. Leveled fridge to help. Appears to be much better. pd via ck #2977

Near Stirrup Rd, Cincinnati, OH 45244
Charles S.

Charles S.

FILT SS TT FID KITCHENAID KDTE104ESS4 "F5E1 error code. Door switchAdjusted door switch strike on unit. Leveled unit a little bit to cx liking. No leaks and power is good. Unit operate as designed. Error,code gone.pd via ck #2977"

Near Stirrup Rd, Cincinnati, OH 45244
Charles S.

Charles S.

RANGE WHIRLPOOL WFE550S0HZ1 "W11295998 controlWpw10181986 sensorUnit has F6E1 error code. Reset unit and and checked for loose connections. Power good to control from wall. Control needs replaced. Advised cx that control is a 21 business day outlook due to part availability. Cx said if found sooner from another source than she would,pay the additional charges over phone if able too. Cx also would like end of day. Typically around 3pm. ; ordrng 1 W11295998 (cntrl-elec) and 1 WPW10181986 (sensor)"

Near Woodmere, OH 44122
Charles S.

Charles S.

FREEZER WHIRLPOOL WRF767SDHZ00 Wpw10341329 valvePower good and no leaks. Unit leaking into ice maker. Causing cubes to be too big and preventing from dropping into bucket. Ordering valve for repair.; ordrng 1 Wpw10341329 (water valve assy)

Near Austrian Ct, Milford, OH 45150
Charles S.

Charles S.

OVEN KITCHENAID KGST307GWH0 "Unit power is good. Cx complaint is burners keep on clicking. Also control is locked up. After turning control lock off it glitches and all connections are good. Unit needs new control . Control 3191106 is discontinued. No parts availible. Advised cx warranty company would call within 36 to 48 hours. Can not get,part. Part is no longer availible."

Near Arnsby Pl, Cincinnati, OH 45227
Charles S.

Charles S.

RANGE KITCHENAID KSDG950ESS1 Unit power is good. Cx complaint was a little flame from bake element. Found bake element slightly burnt and needs replaced. W10779716 bake elementCx pd scall Via cc; ordrng 1 W10779716 (elmnt-bake)

Near Ruther Ave, Cincinnati, OH 45220
Charles S.

Charles S.

REFRIGERATOR SAMSUNG RFG298AARS/XAA "Cx complaint is unit temps in fridge and freezer are getting warmer. Power good,to unit. Checking unit with temp gauge in both compartmentsFreezer is set for -2 degrees and holding steady at 16 degrees. Fridge is set for 38:degrees and holding at 38 degrees. Cx stated that kids may have left freezer door open but wasn’t sure. Fridge is cooling correctly but freezer is not. Pulled fridge out and found compressor not running and hot to touch. Just humming and not actually running. Meter readings were .1 on all three pins. Compressor needs replaced. Compressor BK190CL2C/ASH. Cx has rescinded to just look for new fridge. Cx pd scall via cc"

Near Oak Brook Dr, Cincinnati, OH 45244
Charles S.

Charles S.

WASHER MAYTAG MVWB835DW4 W11112656 consoleW11170706 controlInstalled parts listed. No error codes and unit tested as designed. All ckd ok. Tested in garage where cx had unit. No water hook up but ran diagnostics as well. All ckd ok.

Near Signal Hill Ln, Cincinnati, OH 45244
Charles S.

Charles S.

WASHER MAYTAG MVWB700BW0 "Cx complaint is unit stops around 14 minutes every time and gives unbalanced load error. Unit has unbalanced error code. It unit bearings are out. Unit is loud while free spinning basket as well as in spin drain. Unit will need following parts for repair. Unit is out of warranty. And labor warranty is out. Unit does have basket, tub and motor warranty though for 10 years from date of purchase. W11252784 wash plate Wpw10076270 screw W10518300 basket covered under 10 yr warrantyW10820039 hub Wp8533953 screw (6)W10222008 filter cover (DISCONTINUED)W10381078 tub covered under 10 yr warranty Cx pd scall via check #6874Rather look into new unit."

Near Deerfield Pl, Cincinnati, OH 45206
Charles S.

Charles S.

MICROWAVE WHIRLPOOL MMV1174FB Unit power is off. Getting good power to unit from wall. No power to unit. Installed test fuse and also got F1E4 error code. Refers to bad acu relay on control. All checks with meter to relay good. Relay just failed. Unit needs new acu control for repair.cx was under impression unit is under warranty. Advised 10 warranty is only on mag and cavity. Gave cx quote for repair.Part w11110847 acu advised cost of part over limit which requires up front cost for part. Remaining balance would at time of repair. Cx pd today via cc; ordrng 1 w11110847 (cntrl-elec)

Near Elbrook Ave, Cincinnati, OH 45237
Charles S.

Charles S.

LAUNDRY WHIRLPOOL MVWB835DW5 W11115285 panelW11400681 controlInstalled parts listed. All ckd ok. Operation is as designed. Unit operates and works fine. All ckd ok.

Near Marshall Dr, Amelia, OH 45102
Charles S.

Charles S.

MICROWAVE WHIRLPOOL MMV1174FB Unit power is off. Getting good power to unit from wall. No power to unit. Installed test fuse and also got F1E4 error code. Refers to bad acu relay on control. All checks with meter to relay good. Relay just failed. Unit needs new acu control for repair.cx was under impression unit is under warranty. Advised 10 warranty is only on mag and cavity. Gave cx quote for repair. Part w11110847 acu, advised cost of part over limit which requires up front cost for part. Remaining balance would at time of repair. pd today via cc; ordrng 1 w11110847 (cntrl-elec)

Near Elbrook Ave, Cincinnati, OH 45237
Charles S.

Charles S.

RANGE WHIRLPOOL WFG535S0JS0 Adjusted igniter. Burner wasn’t lighting as designed. Adjusted igniter and advised cx how to clean caps. Power good and unit now operating as designed. All ckd ok.

Near Zinsle Ave, Cincinnati, OH 45213
Charles S.

Charles S.

REFRIGERATOR KITCHENAID KRMF706EBS01 Cx complaint is unit leaking in front of fridge. Found water coming from under cabinet next to fridge. Fridge connections are all good. No leaks in fridge. Leaking is between kitchen floor and basement ceiling. Copper line connection to plastic water lint in between both floors. And no access to connection. Advised cx they would need to contact a plumber.

Near Monteith Ave, Cincinnati, OH 45208
Charles S.

Charles S.

LAUNDRY MAYTAG MVWC565FW2 "Cx stated unit wouldn’t finish cycle. And unit turned on by itself. Also stated unit won’t spin. Power good to unit. Not leaking. Put unit into diagnostics test cycle.. ran fine, also recalibrated control. Basket look good and unit pulley, splutch, motor and actuator all working properly. Unit wasn’t showing any error codes before and not now either. Testing in rinse spin. Both valves working and hooked up correctly. Lid lock operates fine. No leaks. Nit ran cycle fine also tested drain spin as well. All ckd ok."

Near Twin Spires Dr, Batavia, OH 45103
Charles S.

Charles S.

N/A N/A KDTE304DSS0 Cx stated unit will start. But not finish cycles. Checked diagnostics. Unit is getting F8E4 error code.Wpw10455261 sump assy needed. Not pump. Unit needs whole assy. Diverted failed as well. Also needs drain pump wpw10531320. Used test pump and found current pump is failed as well. Ordering parts for repair. ; rqstng P&A on 1 Wpw10455261 (pump&motor) and 1 wpw10531320 (drain pump)

Near Cincinnati, OH 45208
Charles S.

Charles S.

WASHER MAYTAG MVWC465HW2 Tested unit. Power is good and unit pulley nut was backed off. Tightened pulley and added wire tie to harness to keep it in position. W11390781All ckd ok. ; used 1 W11390781 (WIRE TIE) from stock

Near Mt Moriah Dr, Cincinnati, OH 45245
Charles S.

Charles S.

RANGE KITCHENAID KFDC558JIB00 Called office and spoke to management about this issue. Cx needs to have unit pulled out in order to be repaired. Also needs to be two man job. Advised to call wpl partner team to verify they have info and documentation. Partner team rep....BrandyAdvised there was no call from cx. And documented that unit would need to be pulled out for service repair company to repair. Cx called wpl on 30th of December about having wpl cover removal off unit to be repaired. Partner team called cx on 30th to offer debit card to reimburse for removal of unit so it could be repaired. Via voicemail. Partner team advised cx has no called back since that voicemail was left. Calling cx 7727859761 SR#Calling cx. Spoke to cx about situation. Cx did not scheduled appt for today on 7th January. Cx stated they got voicemail. But doesn’t know who to remove and install it back. Cx aid they will be calling wpl back because they don’t want to do anything to void warranty. Cx said they wi

Near Aracoma Forest Dr, Cincinnati, OH 45237
Charles S.

Charles S.

REFRIGERATOR WHIRLPOOL WRT318FMDM05 "Power to unit good. Unit not cooling. Unit compressor not operating and running correctly. Just humming. Calling partner Rep.. shawny Purchase date 6/19/2019Standard 12 month warranty. Expired 6/19/2020Rep looking to see if there’s and authorization to do a sealed system. Rep. Stated cx is too far out of warranty for any help for parts or labor. Unit need compressor.W11209866 compressor. Cx doesn’t want to repair. Cx,owes scall Per office ok to bill. Took pic of contact info."

Near Stewart Rd, Cincinnati, OH 45236
Charles S.

Charles S.

DISHWASHER WHIRLPOOL WDTA50SAKZ0 W11164607 armSpray arm had come off during cycle and needed up melting on heater. Needs new spray arm. Unit otherwise runs and heats and operates fine. ; ordrng 1 W11164607 (ARM SPRAY)

Near Fay Ct, Loveland, OH 45140
Charles S.

Charles S.

KITCHEN WHIRLPOOL WDT750SAHZ0 "W11087376 sump pump assy. F4E3 error code. Sump pump assy not engaging. Power good and no leaks. Cx does,not want to pay for faster part time. Willing to wait on part. Not and issue with them. ; ordrng 1 W11087376 (pump&motor)"

Near Robin Way, Amelia, OH 45102
Charles S.

Charles S.

DISPOSAL WHIRLPOOL BADGER 5XP-3 "Found no leak under sink. Found some soap on floor under cabinet but no water leak. Disposal is not operating. Power to disposal is good. But disposal dead. Needs replaced. Needs new disposal. Advised cx she understood. And will get new disposal. Old stains from leaking but was on plumbing work. Also advised cx of that as well. Plumber would be needed. Cx pd scall via 513-404-2334 calling cx back at 1:00 pm. Cx is driving. Calling back for payment. Cx wanted billed,but explained we do not bill. Called cx twice at 1:10 as aske too. and they are sending me straight to voicemail. Called twice and left msg. That office would,take payment over phone for service call. Called,office and advised cx won’t answer call and needs scall paid."

Near Kugler Mill Rd, Cincinnati, OH 45243