Charles S.
Local Reviews
for Charles
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Emily - Cincinnati, OH
Professional Service Company
Albert - Cincinnati, OH
I have had A-Z our 4 times in 2 months due to a lemon dishwasher. They were always prompt, courteous, and knowledgeable. Thanks
Terrific Service!
Robin - Cincinnati, OH
Everything was great! The technician was on time, and he got right to work and fixed the problem easily. Thanks!
Great Technician
Brad - Amelia, OH
Great service
Gary - Amelia, OH
arrived early. very efficient and thorough
Very professional communication on the day of!
Ken - Cincinnati, OH
Very knowledgeable service man. On time and attentive to detail.
Good Service
Karen - Cincinnati, OH
Charles did an excellent job!!!
Fantastic and Professional Customer Service
Nicholas - Cincinnati, OH
A to Z was courteous, did exactly what they said they would do and when they said they would do it. Its not common anymore to get service like this...
Response from A to Z Appliance Service:
Thank you very much for this review. We appreciate you taking the time to leave one.
Andi
Andrea - Batavia, OH
Very knowledgeable and explained everything well.
Response from A to Z Appliance Service:
Thank you. We appreciate the review
Great service
Cathleen - Batavia, OH
Honest knowledgeable tech.
Response from A to Z Appliance Service:
Thank you for this review.
Carol
Carol - Amelia, OH
They were great
Response from A to Z Appliance Service:
Thank you
Zelma
Zelma - New Richmond, OH
All I no is it's working fine ,great work
Response from A to Z Appliance Service:
Great news, thank you
Great Service!
Gerald - Batavia, OH
Response from A to Z Appliance Service:
Thank you
Washer Service
Steve - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you
Charles delivers great service!
Bobby - Cincinnati, OH
Unfortunately we are beyond EXTREMELY DISSATISFIED with our KitchenAid refrigerator. However, despite the frustrations of our refrigerator constantly breaking down, we are VERY PLEASED with Charles’ service. He is thorough, knowledgeable, and communicates the problems, plans for repair, and timelines well. I have no doubt that he is doing his very best to repair our frig, and that he is highly committed to fixing it in a timely manner. He has even gone to bat for us with KitchenAid, speaking with a rep there to explain the constant trouble we’ve had and advocating for a solution. I do wish that A to Z could do a little better job of notifying us about WHEN a service tech is arriving.
Response from A to Z Appliance Service:
Thank you for this review. Thank you for being specific in your description of your likes and dislikes. We will work on improving our communications with our customers.
Melinda
Melinda - Batavia, OH
Response from A to Z Appliance Service:
Thank you
Charged me for no service
A - Cincinnati, OH
Response from A to Z Appliance Service:
When our tech arrived to your house, he found that there was no power getting to your dishwasher by opening up the panel to your unit and checking the connections. Our tech checked to make sure that the breaker was in the correct position. Once he determined it was in the correct position, he determined it was an electrical issue and not an issue with the dishwasher. If the unit still does not work after you have the electrical fixed, we will NOT charge another service call to come out.
Ms.
MULLANNEY - Cincinnati, OH
Great service
Response from A to Z Appliance Service:
Thank you for this review
Quick fix
MBLeep - Milford, OH
Friendly and professional technician! Repair handled quickly and efficiently. Thank you A to Z!!!
Response from A to Z Appliance Service:
thank you for the review
Great Technian and Overall Responce
SPARKS - Cincinnati, OH
Very knowledgeable tech. Gave good advice on routine maintenance to prevent further leak.
Response from A to Z Appliance Service:
Thank you very much for the review. We appreciate it.
great service
HIRST - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you
Jim
APPLEGATE - Cincinnati, OH
Charles was able to repair my frige problem right away it was leaking water it didn’t take him long to find the problem
Response from A to Z Appliance Service:
Thank you for taking the time to leave a review.
Service call
Cleveland - Batavia, OH
Great service. Located the problem and fixed it quickly.
Response from A to Z Appliance Service:
Thank you for the review
Terrific service - communication was great
GYGI - Cincinnati, OH
We had a great technician and appreciated the quick and honest resolution to our issue.
Response from A to Z Appliance Service:
thank you for the review. We really appreciate it.
Good Service Experience
GOSSMAN - Cincinnati, OH
Charles was timely in arrival and diagnosing my issue with a 5 yr old dishwasher. Unfortunately, we went with replacement so I can’t speak to an actual repair. Very nice guy and informative.
Response from A to Z Appliance Service:
Thank you for the review
Charles S.
KITCHEN KITCHENAID KDPE234GPS0 W11087210 control Wpw10195091 thermostatInstalled part listed and all ckd ok. Tested in diagnostics and no error codes. Ran test and all ckd ok. Power good and no leaks.
Charles S.
DISHWASHER WHIRLPOOL KUDS30IXSS8 Cx complaint is unit not cleaning dishes correctly. Testing unit. WPW10780877 sump pump. Cx has decided to pay scall and wants to look into buying new one.
Charles S.
OVEN WHIRLPOOL KFGD500ESS04 Power to unit good. Operates as design d and found bulb blown. Explained to cx that build isn’t part of warranty and cx just going to buy new one. And replace bulb. All ckd ok.
Charles S.
OVEN WHIRLPOOL WFG550S0HZ1 Wp9761344 lonerWpw10162245 panelWpw10299224 hingeWpw10299227 hingeParts installed and all ckd. Power good and heats fine. Doormoperatesmadn unit operates as designed. All ckd ok
Charles S.
REFRIGERATOR WHIRLPOOL WRT318FMDM02 Complaint of leak. Found water line going into valve not in all the way. Res aged line tested and also heard ice maker drop and refill. Checked for leaks and none found. Operation is as designed and all ckd ok.
Charles S.
REFRIGERATOR WHIRLPOOL WRF555SDFZ Arrived and cx advised me that they no longer need service and call could be canceled.
Charles S.
ICEMAKER KITCHEN AID KUIS18PNZB0 "Cx complaint is no ice still. Last time here unit was making ice and operating as designed. Cx stated that around 12 hours later the next morning the unit was flashing and not operating as designed to. Calling wpl techline.Wpl techline rep... butchAlso stated that yes with corrosion on harness (which took sd pics) could be issue making harness bad and after little time cause unit to shut down. Also could,have effected them UI board. File # 7724622175 Calling partner team. Partner team rep..... dustinAsked about authorization possibly. unfortunately wpl has stated that due to age of this unit there is no help that they can offer at this time. Unit is almost 5 years old. WPW10485955 harness, W10893341 control, W11123917 harness. Unit is still operating with water level sensor not plugged in. Basically in default mode. Ice formation is there and explained to cx they can still call wpl and ask for assistance themselves. But as for now unit is running and
Charles S.
LAUNDRY WHIRLPOOL WTW5000DW2 Cx complaint is oily substance under washer. Power to unit good. Found gearcase oil under unit. Unit will need gearcase replaced. Oil sprayed all over bottom side. Ordering parts for repair.W11035751 gearcaseW11283592 motorW10721967 drive pulleyW11239857 belt; ordrng 1 W10721967 (drive pulley) and 1 W11035751 (gearcase) and 1 W11239857 (belt) and 1 W11283592 (motor-drve)
Charles S.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 W11324790 door ice Part installed. And unit ckd ok. Power good
Charles S.
SXS 25' MFD WHIRLPOOL WRS555SIHZ00 W10873791 ice makerW11123943 switchWpw10179146 valveInstalled parts listed. Still nothing. Called techline spoke with Leon. Found water line disconnected in diagnostics. Repaired line and all ckd ok.
Charles S.
ICEMAKER KITCHEN AID KUIS18PNZB0 Arrived and no ice formation or cubes. Front interface assy warm. Ran diagnostics and all ckd ok. Turned max ice off and unit started making sheet of ice. Max ice came back on by itself and I turned it back off. Unit is forming sheet of ice. Calling techline to document. Rick techlineRan diagnostics and all checked ok. Rick states that unit appears to be operating as d3signed and it is fine that UI area is warm. Stated there is a transformer back there putting off the heat. He said all seems to be ok. Took picture of sheet of ice. In sd pics.Ice slid down to heater. Took sd picAlso new ice starting to form again. Took pic ice dropped. And unit is still running as designed. All ckd ok.
Charles S.
DISHWASHER BOSCH SHP65T56UC07 "Cx complaint is dishes not drying. Dishes leave residue and white film on filter is cx concern. Advised cx that rinse aid port in dishwasher was empty and that dishes will clean better with rinse aid. I even showed her and filled rinse aid port up. Testing unit and operation is as designed. Unit fills fine and washes fine as well as drains fine. Cx detergent has a lot,of powder soap in it. Advised to use gel and that will prob take care of issue. Unit had a lot of suds .all ckd ok."
Charles S.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 LW10599404 doorWPW10672338 trim (2)W10663736 plug (4)WP8281206 screw (4); ordrng 1 LW10599404 (dor-fip) and 4 W10663736 (plug-hndle)s and 4 WP8281206 (screw)s and 2 WPW10672338 (cover)s
Charles S.
DRYER WHIRLPOOL WED6400SW1 Cx complaint is AF code. Airflow restriction was present. Cleared debris. And added vent flex hose per cx request. Power and heat is good. All ckd ok. No error codes and all operation is as designed. ; used 1 DFLX8 (FLEX-VENT) from stock
Charles S.
DRYER MAYTAG MEDC215EW1 "4392067 kitInstalled part listed. Power is good and heats great. But still thumps. Ordering parts for repair. W10899578 drumWP694089 wheel279827 dryer motorW11035878 seal; ordrng 1 279827 (motor!dryer) and 1 W10899578 (drum) and 1 W11035878 (brng&seal) and 1 WP694089 (wheel), used 1 4392067 (DRYER MAINT KIT) from stock"
Charles S.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Frost pattern coming out from bottom of fridge. Cx showed on pics. Unit 2as and had already cleared itself. Cleared drain tube and optimized thermistor. Also raise and leveled fridge. Uni ‘twas leaning forward too much. Power good and operation is as designed. All ckd ok.
Charles S.
WASHER WHIRLPOOL WTW5000DW1 Cx complaint is no power. Unit wouldn’t turn on. Reset control and ran diagnostics. Power from wall to board is good 119.No error codes present. Tested unit and all ck ok. Cx stated lights in house do flicker sometimes. Operation is as designed.
Charles S.
DISHWASHER MAYTAG MDB4949SDM2 W10195416V rollers (4)Wheels are coming off. Power good and unit operates as designed. Ordering parts for repair. ; ordrng 4 W10195416V (dish rack wheel)s
Charles S.
REFRIGERATOR MAYTAG MFI2570FEZ01 "Cx purchase date is 12/10/2016. Extended warranty is through Home Depot. Explained to cx that we can not service Home Depot warranty and advised the, to call whirlpool. Cx said they don’t have Home Depot warranty. And wanted quote for repair. Found all 3 switches reading open when closed. Upon further findings found inside left door on side was crushed in and when shut would not make contact with switch. Cs stated they have had to push hard and slam in order to get shut. Because of this ice maker will not produce and function because control thinks door is open from no contact with switch and door. W10855083 door, W10299897 insert , 12002646 switch, (2)WP12466115SP switch. Cx has decided to go with new purchase of unit. "
Charles S.
WASHER MAYTAG MVWB765FW0 Ran diagnostics. Power good and unit has no leaks. Tested unit and gave cx some cx instruct on operation on control settings. Operation is good and all ckd ok.
Charles S.
WASHER MAYTAG MVWB765FW3 "Clutch w10754448 W11135391 consoleW11195971 statorInstalled parts listed, and all check ok. Power good and no leaks. Tested unit in diagnostics and all ckd ok. Operation is as designed."
Charles S.
WASHER MAYTAG MVWC565FW1 W11162438 control Installed part listed and all ckd ok. Operation of unit is as designed. No leaks and power is good. All ckd ok.
Charles S.
RANGE WHIRLPOOL KSGB900ESS2 Cx complaint is unit would not bake n covert mode. Showed cx where they must first select which mode then hit start to operate. Either recipe or not. Once showed cx this unit was good to go. Checked diagnostics and no error codes present. All ckd ok. Power good and nHeats and operates fine.
Charles S.
DRYER MAYTAG MED3500FW0 "W10875486 controlWp3392519 thermal fuseWp8555771 element Installed parts listed and all ckd ok. Power good and unit heats good. Operation is as designed. ; used 1 279973 (CUTOFF), and 1 DFLX8 (FLEX-VENT) from stock"
Charles S.
DISHWASHER KITCHEN AID KUDS40CVSS4 Cx just wanted unit looked over and checked for leakage because previous unit leaked. And cx wanted to be safe. Tested unit and all ckd ok. No leaks found and unit operates as designed. No error codes and power is good. All ckd ok.
Charles S.
ICEMAKER KITCHEN AID KUIS18PNZB0 Wpw10485962 sensorInstalled sensor and tested unit. No error codes. Power is good and no leaks. Unit started operating correctly to make ice. All ckd ok.
Charles S.
DISHWASHER WHIRLPOOL mdb4949sdm2 Door hinges Wp8534854, Wp8534853, Inner door coveredTub coveredLabor. Unit tub and inner door is warped. Cx has decided to go with new unit. Paid scall and going to look for new dishwasher. Doesn’t want to fix. Power was good and door wouldn’t shut. Found tub and inner door warped.
Charles S.
DRYER MAYTAG MEDC465HW0 "Cx complaint is unit still running only 5 to 10 mins the shuts off. Calling techline.Replaced motor, harness, timer, temp switch also found power cord was burnt on one side. Cx replaced cord and still stopping at 5 to 10 mins. Testing unit at 60 mins on timed dry. Unit is heating and still running at high heat. Unit shut off at 6 mins into cycle. Running unit on low heat. Unit shuts off at 5 min mark.Techline JoelAll reads from start switch to temp switch and timer all good. Went through all checks with me. Told everything from top to motor is good. Motor is new so suggested I jump door switch. Possible neutral is fading in and out. If unit runs continuously fine then door switch needs replaced. Jumped door switch and started unit at 60 minute mark on timed dry. On high heat. Unit has made its way to 40 minute mark. With door switch jumped. Unit made it to 35 minute mark. Unit made it to 32 minute mark and shut down. After plugging in old door switch again it w
Charles S.
ICEMAKER KITCHEN AID KUIS18PNZB0 "Techline tech Larry.WPW10485962 water sensor. Wpl techline went through diagnostics with me. Found that drain pump by compressor is kicking on and off and water reservoir is still filling when full. Techline stated unit has a bad water sensor. And sensor needs replaced. It will run with out sensor but will use a lot of water. Explained all situation to cx, cx agreed that was fine. Scheduling for up coming Tuesday. ; ordrng 1 WPW10485962 (sensor)"
Charles S.
ICEMAKER MAYTAG MFI2269FRZ Unit ice maker arm was stuck in up position. Adjusted arm and flexed plastic flap on air. Ice bin was full. Power to unit is good. No leaks. And operation of unit is as designed.
Charles S.
RANGE WHIRLPOOL WFE550S0HV0 Wpw10299224 hingeWpw10299227 hingeInstalled parts listed and all ckd ok. Power to unit is good and unit operates as designed. All ckd ok.
Charles S.
OVEN WHIRLPOOL WGE745C0FS00 W10877558 cooktopInstalled listed part. All ckd ok. Operation is as designed. Power good and function of unit is good. All ck ok.
Charles S.
DRYER - ELECTRIC MAYTAG MED3500FW0 Cx asked if we could switch door around. I explained we can and cost. Cx also wanted to purchase new vent hose. Installed vent hose and swapped door around. Power to unit is good and tested as designed. Operation is good and all ckd ok. ; used 1 DFLX8 (FLEX-VENT) from stock
Charles S.
WASHER MAYTAG MVWC565FW1 Cx complaint is unit just stopped working. Power at wall 120. Power to board 120. Board will not enter diagnostics mode or do anything. Board is dead. Ordering part for repair. W11162438 control ; ordrng 1 W11162438 (cntrl-elec)
Charles S.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Cx complaint is water keeps leaking. Doors ice W11324790Found water was leaking down front. Flap not closing correctly. Ordering parts for repIr. ; ordrng 1 W11324790 (DOOR ICE)
Charles S.
OVEN WHIRLPOOL WGE745C0FS01 Top burners on top are burning too hot. And top oven is burning uneven. Burning bottoms of pizza but not cooking top right. Still raw on top. W11129442 switchWp7430p044-60 sensorWPW10312185 switchFront burners not kicking on and off as designed too. Staying on and over heating. Ordering parts for repair. ; ordrng 1 W11129442 (switch-inf) and 1 WP7430P044-60 (top-oven) and 1 WPW10312185 (switch-inf)
Charles S.
DRYER WHIRLPOOL WED82HEBW0 Wp3392519 fuseCalled techline to confirm warranty. They said all is covered. Rep gailAlso took pics of receipt for proof of warranty. Tested unit thermal fuse blown. Took unit apart and tested fuse. Replaced thermal fuse and reinstalledunitmback together. And tested. No error codes. And heats and power omunitmis good. Tested and operates as designed. All ckd ok. ; used 1 WP3392519 (FUSE) from stock
Charles S.
DRYER MAYTAG MED5630HC0 Cancel ticket. Unit was returned.
Charles S.
MICROWAVE WHIRLPOOL n/a Cancel ticket. Already repaired.
Charles S.
MICROWAVE MAYTAG MMV4205DS1 Cancelling ticket. Unit was trashed.