Charles S.
Local Reviews
for Charles
Powered by Fluid LOCALGreat service
Angie - Madeira, OH
Gave me an honest opinion on what was best for my investment in my appliances. Didn’t try to up sell me which I appreciated!
Response from A to Z Appliance Service:
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Great service nice guy
Carol - Amelia, OH
Took care of the problem
Response from A to Z Appliance Service:
Thank you!
Dishwasher
Verna - Cincinnati, OH
The man sent didn’t care what was wrong with my dishwasher. It was perfectly clear he was getting paid to say no. He actually told me rust on the inside is cosmetic? Do you know what rust is? It’s when metal is exposed to heat and water. This is not cosmetic. This is a poorly made dishwasher that I paid extra for. I have never dealt with such an crooked company in my life. Stand by your products!
Response from A to Z Appliance Service:
We thank you for your feedback as we are always working to improve our customer's experience. We unfortunately do not have any sway in the decisions Whirlpool makes for their customer's appliances. Though we are not Whirlpool and we have no say over their decisions, we apologize for any inconvenience you experienced.
Very helpful, kind, willing, friendly
Alberta - Cincinnati, OH
Charles was very informative and so willing to wait while I cleaned area in washer.
Response from A to Z Appliance Service:
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Washer service
Leslie - Cincinnati, OH
On time. Very helpful
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Glo
Gloria - Amelia, OH
Response from A to Z Appliance Service:
Thank you!
Great
Mike - Cincinnati, OH
Very professional, very helpful and excellent service. For all future needs I'm calling A to Z.
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Great
Debras - Milford, OH
Response from A to Z Appliance Service:
Thank you!
Wonderful
Valerie - Hamersville, OH
Response from A to Z Appliance Service:
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Charles was... Prompt, national weren’t company attire for identification, friendly, and very knowledgeable. He answered all my specific questions and
Terri - Batavia, OH
Truly, one of the best service Appliance technicians I have had in my home over the past 40 years!
Response from A to Z Appliance Service:
Thank you for giving us your feedback! We are glad to hear that the service provided to you met your expectations
on time and quick
Donald - Bethel, OH
love to deal with company
Response from A to Z Appliance Service:
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Great job
Leeanne - Hamersville, OH
He arrived on time and was quick and efficient.
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Super friendly and helpful!
Taylor - Amelia, OH
Charles was a nice guy and showed up at a reasonable price.
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great service
Deborah - Amelia, OH
Response from A to Z Appliance Service:
Thank you for reviewing our service
Randall
Randall - Mount Orab, OH
Fast and great service
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Excellent service
Wes - Cincinnati, OH
Very professional and knowledgeable. We will see if the new part works after we start the dishwasher.
Response from A to Z Appliance Service:
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Great service
Brian - Amelia, OH
Friendly and knowledgable
Response from A to Z Appliance Service:
Thank you for giving us your feedback! If there was anything we could have done to bring you 5-star service, please feel free to reach out and let us know.
Service call
Darlene - Cincinnati, OH
Our service tech was both knowledgeable and courteous.
Response from A to Z Appliance Service:
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Very pleased with service
Bobbie - Goshen, OH
problem was fixed all is good
Response from A to Z Appliance Service:
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Great Service Tech
Thomas - New Richmond, OH
Response from A to Z Appliance Service:
Thank you for writing a review
Julia
Julie - Cincinnati, OH
Great service. Very informative
Response from A to Z Appliance Service:
Thank you for writing a review!
Lindy
Lindy - Cincinnati, OH
Great service. Fixed issue.
Response from A to Z Appliance Service:
Thank you for writing a review!
Kitchen Aid Refrigerator Service
William - Cincinnati, OH
Charles did a great job. The refrigerator is much lower quality than it should be. Many service calls over its 5-year life. Kitchen Aid / Whirlpool now has said there is nothing more they can do. This is very disturbing.
Response from A to Z Appliance Service:
Thank you for giving us your feedback! We are glad to hear your experience with our service met your expectations even though the expectations of the appliance and brand were not met.
Outstanding Service
Rodney - Mount Orab, OH
Couldn't ask for anything better from the service call to Whirlpool, notification of Charles's schedule and his knowledge was outstanding!
Response from A to Z Appliance Service:
Thank you for writing a review! We are glad to hear that your experience with our service and technician met your expectations.
Great Service
Charles - New Richmond, OH
I was very impressed with Charles. He made me feel comfortable checking the newly purchased fridge that I thought had a problem. After checking the cooling system it turns out I was blocking the vents in the freezer section from moving the air as it should. Charles answered all my questions and concerns. Thanks to Charles, If I ever have a problem with an appliance in the future I WILL call AtoZ for any repairs needed. WELL DONE !!!!!!
Response from A to Z Appliance Service:
Thank you for writing a review for us! Charles is a vital part of our team who strives to complete each job efficiently and thoroughly.
Charles S.
REFRIGERATOR GE PFE28RSHESS Unit power is good. Cooling as designed. Freezer door seal is warped and allowing warm air to enter unit. Then allowing frost to build up and then drip onto floor. Unit needs new freezer door gasket (WR14X31558)Took pictures of floor and advised cx as to why they were getting water on floor and that seal would need replaced to correct issue. Giving cx quote for repair. Part on return upon repair. ; ordrng 1 WR14X31558 (GASKET GREY)
Charles S.
REFRIGERATOR JENN-AIR JB36NXFXLE01 "W10908166 module installed. Power to unit is good and cools and freezes fine. Light did not come back on. Unit freezer light is out as well as top two lights in fridge. Unit needs led control. (W11368839] Giving cx quote for repair. Scall covered, Labor Calling partner for info on possible warranty Partner team rep...jenn air two yr manufacturer warranty Suzanne in jenn air canadaAll of,unit is covered under two yr warranty. Called and spoke to Wayne about previous call with charges and possible cx reimbursement. ; ordrng 1 W11368839 (LED CONTROL)"
Charles S.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Unit power is good. Frost build up on interior freezer wall. Fan not working. Causing frost build up to restrict air flow. Calling partner team... rep...BrandyOrdering parts for repairW11196400 controlW11214887 controlWp2315549 Otto evap fanW11405276 harness; ordrng 1 W11196400 (cntrl-elec) and 1 W11214887 (cntrl-elec) and 1 W11405276 (HARNESS) and 1 Wp2315549 (evap fan motor)
Charles S.
N/A N/A KUDG25SHWH1 Unit power is good. Unit was. Leaking in front right side. Unit needs following parts Console wp9744101Control (discontinued)Seal 4172127 Water also back fills into sink on drain. Control is needed but not available.(PARTS NOT AVAILABLE)ADVISED CX AND LEFT RESIDENCE.
Charles S.
REFRIGERATOR KITCHEN AID KRFF707ESS01 "Power to unit. Is good. Frost build up on fridge evap. Running diagnostics. All points check ok. 3way ,compressor, and all sensor check ok. Advised cx that unit is out of warranty and all systems check. Did put unit into 8 hour defrost mode. Advised cx of all findings and cx doesn’t want to stick any money into unit out of warranty."
Charles S.
REFRIGERATOR KITCHENAID KRMF706ESS01 Unit not cooling in fridge and barley cooling in freezer. Ran diagnostics and all ckd ok. But no frost pattern on either evaporator. Unit not leaking and needs parts for repAir. Compressor running hot. Cover w11256332Compressor w10832994Evap w11116006Evap wpw10608485; rqstng P&A on 1 w10832994 (compressor) and 1 w11116006 (evaporator) and 1 w11256332 (cover-evap) and 1 wpw10608485 (evaporator)
Charles S.
REFRIGERATOR WHIRLPOOL WRT518SZFM Wpw19570380 fanW11204896 bladeUnit blade hitting housing in operation. Ordering parts for repair. Power good. No leaks. ; ordrng 1 W11204896 (blade-fan) and 1 WPW10570380 (baffle-air)
Charles S.
WASHER WHIRLPOOL WFW75HEFW0 W10443885 latch. Unit need latch and w11201274 controlPower to unit good. Door latch broken and control needs replaced. ; rqstng P&A on 1 W10443885 (latch) and 1 W11201274 (cntrl-elec)
Charles S.
"M/W OTR, PURCHA" WHIRLPOOL WMH32519HZ5 Unit is damaged. Cabinet dented. Door tabs broken and door is bowed. Also facial wall behind door on cabinet is dented as well.Calling techlineRich.....explained all findings to rich with techline and documented all damage and concealed damage. Advised I took pictures and documented tech lines recommendations. Sr#7727446771Have cx call wpl per techline.
Charles S.
DISHWASHER WHIRLPOOL WDT780SAEM1 Cx complaint is unit isn’t heating as designed. Power is good and no leaks. Ran diagnostics all ckd ok. Heater runs fine. Calling techline. Ed.....while on phone with Ed unit gave F3E3. Cx is using rinse aid and set for max per techline. Advised cx after I replace sensor (OWI) it will take a few cycles to reset itself. Ordering part for repair. Sensor wpw10705575#7727448204; ordrng 1 WPW10705575 (sensor)
Charles S.
REFRIGERATOR KITCHENAID KRMF706EBS01 Cx complaint is unit is loosing temp in fridge compartment but two middle drawers are really cold. Calling techline...TJ is rep. Went through diagnostics and unit passes. No gurgling when testing 3way valve. Unit passes all cks. I was advised to look into service pointer with new steps (W11092686E) Rep from techline stated that if everything passes then there’s really nothing to do for this unit. Whirlpool has exonerated all repairs and suggest there’s nothing left to do to fix unit. Cx can contact their warranty provider to move further. But whirlpool has nothing else to do. Sr#7727448851Also gave sr # to cx for reference if needed to call whirlpool.
Charles S.
BELLA KITCHENAID KRFC704FPS03 Gasket bad and needs replaced. Ordering part for repair. W10917313 gasket. Power good and all ckd ok. Or ding parts for repair. ; ordrng 2 W10917313 (gasket-dor)s
Charles S.
COMPACTOR WHIRLPOOL GX900QPPS6 "Wp777811 switch installed and unit still bounces hard towards retracting. Called wpl techlineRep...SteveTo,d to try push to start switch. Sr#7727381771W10723644 start switch; ordrng 1 WP9871824 (switch-off)"
Charles S.
DRYER WHIRLPOOL MEDB765FW0 4392067 dryer repair kit. Power good Heats goodOperation is as designed All ckd ok. Tore dryer completely apart to repair and reassembled. ; used 1 4392067 (DRYER MAINT KIT) from stock
Charles S.
DISHWASHER JENN-AIR JDB1100AWW Wpw10275768 latch Installed part listed. Operation is as designed.All ckd ok.
Charles S.
FREEZER WHIRLPOOL ED2FHEXSB00 W10408179 valve quoteValve needs repaired ; ordrng 1 W10408179 (water vavle asm)
Charles S.
RANGE KITCHENAID KSGG700ESS0 W11107275 fan assyInstalled parts listed. Operation is as designed.Power is good and all ckd ok. Pulled unit out to repair and put unit back into place.
Charles S.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Unit control and interface has miscommunication error ordering parts for repair. Power to unit is good. Not leakingW10898167 wireW11305297 controlW11302464 ui; ordrng 1 W10898167 (wire) and 1 W11302464 (console) and 1 W11305297 (cntrl-elec)
Charles S.
REFRIGERATOR WHIRLPOOL WRS315SDHZ01 Ran diagnostics. Unit has corrected itself before arrival. All teat are good. Advised to keep drinks in front of vent in fridge or they could tend to freeze. Also. Power good and no leaks. Operation is as designed and all ckd ok.
Charles S.
DISHWASHER KITCHEN AID KDTE234GPS0 Cx stated not cleaning dishes very well. After checking unit it will not go into wash mode. Unit needs control and pump motor.W11305303 controlW11085683 pumpmotor assy; ordrng 1 W11085683 (pump&motor) and 1 W11305303 (cntrl-elec)
Charles S.
DISHWASHER WHIRLPOOL WDF330PAHB2 Compressor”ain’t is no power. Shut door all the way and nothing. Fixed terminal wires to control box on unit. All c kid ok. Turned water on and all ckd ok. Operation is as designed and all ckd ok. Added terminal wire ties and nut. And also fixed harness to drain pump.
Charles S.
DRYER WHIRLPOOL WED92HEFC0 "279973 cut offWp8544771 element4392067 repair kitAll parts needed replaced. Bad,outlet as well. I replaced all parts and ran fine. Electrician on site repairing outlet. Was losing 110:on left side. Unit operation is good though. All ckd,ok. ; used 1 279973 (CUTOFF), 1 4392067 (DRYER MAINT KIT), and 1 WP8544771 (ELEMENT) from stock"
Charles S.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Lw11037733 doorPower good but found busted wires on bottom of harness. Ordering door for repair. Advised cx that time would be set out for door to arrive. ; rqstng P&A on 1 LW11037733 (dor-fip)
Charles S.
KITCHEN KITCHENAID KDTE234GPS0 Retailer is replacing unit for cx. RepIr not needed.
Charles S.
WASHER MAYTAG MVWC565FW1 W11162438 controlInstalled art listed and all ckd ok. Operation is as designed and power is good and no leaks. All ckd ok.Whirlpool cover part MPA44P9AP1Cx paid balance of
Charles S.
WASHER WHIRLPOOL WTW4816FW2 Unit power is good and found drain pump bolts not in all the way. But unit has severe damage to right side back of cabinet. And back panel. Doesn’t want to fix cabinet and panel. Will sell as is. All ckd ok. Installed cam w10721967; used 1 W10721967 (CAM) from stock
Charles S.
DRYER FRIGIDAIRE FAQE7011KW0 Power to unit is good. Unit will not shut off. After running test unit needs controls replaced. Following parts Re needed for repair.Control 134556500 Control 137070840NH cx paid 3/17/2020Cx owes remaining balance of ; ordrng 1 134556500 (interface) and 1 137070840NH (CONTROL)
Charles S.
REFRIGERATOR WHIRLPOOL WRT112CZJZ00 Unit not cooling. Compressor is hot to touch. Needs parts listed for repair. Power to unit is good. Compressor w11370574Evaporator w11368877***pls send parts to office for sealed system tech***. Scheduling out 15 days due to part delivery and scheduling purposes for tech. ; ordrng 1 W11368877 (EVAPORATOR ) and 1 w11370574 (COMPRESSOR )
Charles S.
REFRIGERATOR WHIRLPOOL WSF26C3EXB01 "Spoke with cx to let them know door is on order and will be rescheduling for when door,arrives to install. ; schdld next appmnt for 5/11 MON !"
Charles S.
REFRIGERATOR WHIRLPOOL WRX735SDBM03 W10882923 ice maker installed. Power good and no leaks. All ckd ok. And ice maker found home position and operation is as designed. ; used 1 W10882923 (ICEMAKER) from stock
Charles S.
REFRIGERATOR KITCHENAID KRSF505ESS01 Wires to door are cut. Needs new door. Cx paid scallOwes labor of upon repair. Power to unit is good and needs new door. Operation is as designed. Ordering parts listed for repair.Door freezer LW10755680; ordrng 1 LW10755680 (dor-fip)
Charles S.
WASHER MAYTAG MVWB835DW4 Power good and unit operates as designed. No leaks. Needs following parts for repair. Lid w11259006Hinge w11401116Hinge wp8563965Hinge wp8572974; rqstng P&A on 1 W11259006 (lid) and 1 W11401116 (HINGE) and 1 WP8563965 (lid hinge) and 1 WP8572974 (lid hinge)
Charles S.
DISHDRAWER WHIRLPOOL WDTA50SAHZ0 Front panel is dented and needs replaced. Operation is good and no leaks. Just needs parts listed for repair. W11088097 panel ; ordrng 1 W11088097 (panel)
Charles S.
RANGE KITCHENAID KSIB900ESS2 Found harness to control not seated correctly. Installed zip tie to help hold harness in place. Operation is as designed and all ckd ok.
Charles S.
30' FDBM WHIRLPOOL WRF560SMHW00 "Cx had settings too high causing frost overage. Seals good and all ckd ok. Operation is as designed. unitmpower good,and no leaks."
Charles S.
REFRIGERATOR LG LFXS24566S/00 Operation is good and unit operates as designed. Found water line in door out of connector. Reseated and all ckd ok. Cx paidmscall and labor
Charles S.
REFRIGERATOR LG LFXS24566S/00 Operation is good and unit operates as designed. Found water line in door out of connector. Reseated and all ckd ok. Cx paidmscall and labor
Charles S.
LAUNDRY MAYTAG MVWX655DW1 Cx complaint is unit is damaging clothes. No error codes and unit power is good. No leaks. Found burr on inside basket wall. Needs following parts for repair. W10752719 basketW10902814 washplateW10752181 screwW10528947 hub; ordrng 1 W10528947 (drive hub kit) and 1 W10752181 (SCREW) and 1 W10752719 (basket) and 1 W10902814 (washplate)
Charles S.
FREEZER WHIRLPOOL WRS331SDHM00 Door has damage. Took pics. Ordering for repair. Stainless LW11026355 door; ordrng 1 LW11026355 (DOOR)
Charles S.
WASHER MAYTAG MVWC565FW1 Power from wall to unit is good. 121v.No power from control. Unit needs control for repair. Calling wpl partner team. Control w11162438SCALL Cx paid scall today owes balance on return for repair of Cx wouldLike soonest appt available and about 4pm If possibleJean with partner team stated they can help cx. Cx did setup appt online.Wpl will cover parts for cxPolicy adjustment MPA44P9AP1; ordrng 1 W11162438 (cntrl-elec)