Charles S.
Local Reviews
for Charles
Powered by Fluid LOCALAnother awesome technician.
Gene - Cincinnati, OH
This is the second time I asked A to Z for help, and the second time the technician who was scheduled, Charles S., was totally understanding of my problem, the repair that was necessary, efficient, and respectful of my property. I certainly hope that I will not need any more repairs anytime soon, but if and when I do, I will call this company. Thank you for sending Terry the first time and Chuck the second. I think your best sales people are those who come into contact with the public, like these gentlemen. Gene Gelfand, Madeira, Ohio
Knowledgeable, Friendly and Honest
Gemma - Amelia, OH
Charles did a great job in trying to figure out what was wrong with my fridge. Unfortunately, the parts were no longer manufactured for this model. I appreciate that he called 4 different distributors to try and find parts. I also appreciate that they were able to get me in the next day and gave me an accurate time frame so that I could plan my day. I would definitely recommend A to Z Appliance Services to any of my friends.
Prompt service
Jeff - Cincinnati, OH
GOOD CALL
Brenda - Cincinnati, OH
Excellent service!!!
Doloris - Cincinnati, OH
Charles was prompt and efficient in completing a slightly tricky handle attachment to our microwave. He was also very personable and pleasant to work with.
QUICK,SERVICE-ON TIME-SERVICE MAN:EXCELLENT
Phyllis - Cincinnati, OH
YOU GOT IT...
Always Great Service
John - Cincinnati, OH
Technician quickly repaired the drainage problem I was having with my washing machine.
Easy to understand and actually showed me what he adjusted.
Diane - New Richmond, OH
Efficient and friendly
Great service
Andrea - Cincinnati, OH
Our experience with A to Z was great. I received a call to let me know our service provider was on his way. He was timely, courteous and explained & fixed the issue with our freezer. It was the easiest part of my day, how often can you say that about a service appointment!
Good
Carol - Batavia, OH
Awesome service
Nathalie - Cincinnati, OH
Charles was very nice and very helpful. As someone who knows almost nothing about appliances, he did a wonderful job explaining to me what was wrong and what he needed to do to fix it. Would absolutely use this service again if needed!
Mrs.
Emily - Cincinnati, OH
Professional Service Company
Albert - Cincinnati, OH
I have had A-Z our 4 times in 2 months due to a lemon dishwasher. They were always prompt, courteous, and knowledgeable. Thanks
Terrific Service!
Robin - Cincinnati, OH
Everything was great! The technician was on time, and he got right to work and fixed the problem easily. Thanks!
Great Technician
Brad - Amelia, OH
Great service
Gary - Amelia, OH
arrived early. very efficient and thorough
Very professional communication on the day of!
Ken - Cincinnati, OH
Very knowledgeable service man. On time and attentive to detail.
Good Service
Karen - Cincinnati, OH
Charles did an excellent job!!!
Fantastic and Professional Customer Service
Nicholas - Cincinnati, OH
A to Z was courteous, did exactly what they said they would do and when they said they would do it. Its not common anymore to get service like this...
Response from A to Z Appliance Service:
Thank you very much for this review. We appreciate you taking the time to leave one.
Andi
Andrea - Batavia, OH
Very knowledgeable and explained everything well.
Response from A to Z Appliance Service:
Thank you. We appreciate the review
Great service
Cathleen - Batavia, OH
Honest knowledgeable tech.
Response from A to Z Appliance Service:
Thank you for this review.
Carol
Carol - Amelia, OH
They were great
Response from A to Z Appliance Service:
Thank you
Zelma
Zelma - New Richmond, OH
All I no is it's working fine ,great work
Response from A to Z Appliance Service:
Great news, thank you
Great Service!
Gerald - Batavia, OH
Response from A to Z Appliance Service:
Thank you
Washer Service
Steve - Cincinnati, OH
Response from A to Z Appliance Service:
Thank you
Charles S.
"BOTTOM MOUNT, CA" WHIRLPOOL WRV986FDEM01 Cx stated ice maker not working at all. It isn’t. No ice maker error codes in diagnostics. Calling techlineW10870822 emitter, W10898445emitter, Tech Kathy....Went through diagnostics with tech on techline. Power was killed to unit and reapplied. In diagnostics no error codes. Ice box fan works and ice maker dumped ice and drew water. Tempature was good and all ckd ok. Tech on techline stated since we can not get unit to fail then to replace emitter laser controls. Cx stated they should cover it so they are calling whirlpool. To try and get them to cover cost. If cx calls back in with authorization pls send me back out with parts listed in notes.
Charles S.
DISHWASHER KITCHENAID KDTE334DSS0 WPW10082853 pivot Cx stated uni t racking keeps falling over. Power good and no leaks. Operation is good just needs pivot. Ordering part for repair. ; ordrng 1 WPW10082853 (pivot-tine)
Charles S.
WASHER WHIRLPOOL WTW4950HW0 Cx stating on anything over small loads unit grinds. Found top basket seal does show indication of rubbing. (Overloading) advised cx that in an overly loaded size basket will drop down further and pulley will rub against pulley cover against floor. Calling partner team. KianPurchase date 6/10/18Installed cam wpw10721967 tested unit and all ckd ok. No leaks andmpower good. Ckd ok. Installed cam wpw10721967; used 1 WPW10721967 (CAM) from stock
Charles S.
OVEN WHIRLPOOL WFG320M0BS3 Ordering insulation W11025151 for repair. Called cx to explain and scheduled for Monday 17th a.m.; ordrng 1 W11025151 (insulation)
Charles S.
REFRIGERATOR KITCHENAID KRFF507ESS01 Cx stated unit not coolingTechline calledTech Ed....Checking thermistor and clearing ice from evap in fridge. Put unit in to automatic 8hour defrostAuthorization #KKQ8800DPL1W11033168 harness motorWpw10501260 evap cover. Drefrosted evap so cx could use till return visit. ; ordrng 1 W11033168 (harns-wire) and 1 WPW10501260 (cover-evap)
Charles S.
RANGE WHIRLPOOL WGG745S0FS02 Called techline. Unit allows to much gas through before lighting. Advised to change valve W10718180Power good to unit and unit also works fine just needs new valve for left front burner. Ordering part for repair. Also checked oven temps for cx and all ckd ok. ; ordrng 1 W10718180 (valve-brnr)
Charles S.
RANGE WHIRLPOOL WFE550S0HZ0 Cx stated that cooking at 425 unit cooks and heats fine. It cx concerned because moisture keeps getting in between glass of door and whirlpool should cover cleaning of unit. Power to unit is good. No error codes in unit diagnostics. Operation checks ok. Called techline.....Mark......no spills on inside. Door is a Ir wash door. Open from top to bottom. When cools and conditions and humidity are right it can occurs and there’s no cure for that. No coverage on this issue. Not whirlpools issue when it comes to humidity and moisture from air in cx home.
Charles S.
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 W11043013 valveWpw10300024 ice makerInstalled parts listed. Operation good and all ckd ok. No leaks and power is good. Unit works as designed. Use authorization WK0FM00PL1
Charles S.
LAUNDRY MAYTAG MVWB765FW3 Cx complaint is unit not drawing water. Installed w11165546 valve. Power to unit is good and no leaks. Operation is as designed. All ckd ok. ; used 1 W11165546 (VALVE) from stock
Charles S.
FREEZER WHIRLPOOL WSZ57L18DM03 Unit was on lowest setting. Still removed evap frost and checked heater and diagnostics at control.power to unit is good. No leaks in unit at all or outside unit. No error codes. Heater comes on and no fault codes. Drain tube is clear. Operation is as designed. All checked ok.
Charles S.
DISHWASHER WHIRLPOOL GU2475XTVB0 Cx stating unit not washing from top. Cleared some debris from holes in spinner blade but still not coming out. tubing has blockages that keep covering holes for water to spray through. Power is good and pump motor is working fine. Unit tubing has blockages throughout and tried to clear but still needs replaced. No leaks. WP8559849 tube 8575618 manifold, WP8575244 valve, WPW10323423 manifold, WP8561746 arm, WP8268433 seal, WP3400920 pin, WP8268321 moun, WP8268332 arm, WP8268343 feed, WP8268340 seal , WP8268342 hub; rqstng P&A on 1 8575618 (manifold) and 1 WP3400920 (covr-screw) and 1 WP8268321 (mount) and 1 WP8268332 (arm-spray) and 1 WP8268340 (bearing) and 1 WP8268342 (suport-arm) and 1 WP8268343 (cap) and 1 WP8268433 (seal) and 1 WP8559849 (tube) and 1 WP8561746 (arm-spray) and 1 WP8575244 (valve-inlt) and 1 WPW10323423 (manifold)
Charles S.
DISHWASHER WHIRLPOOL WDF540PADM3 "WPW10524469 seal needed.W10860142 inner door needs reordered. Called,cx and rescheduled,call due to gasket not ordered correctly by me. Explained and cx is advised and ordering part for return. Also reordering inner door due to bottom seal on door flexed and chipped. ; ordrng 1 WPW10524469 (gasket)"
Charles S.
DRYER MAYTAG MEDB835DW4 Cx complaint was unit was not drying clothes right. Power to unit is good and heats fine. Found unit pushed against wall too tight and dryer vent hose kinked not allowing moisture to escape. Pulled dryer out just a bit to give room for venting and unit has good venting. Good air flow out back of unit and all ckd ok. Checked for error codes and unit had F4E3 restricted airflow error. Advised cx that venting is clear and if issue happens again they may want to have venting in home cleaned out. Uni t vent is right directly behind dryer and dryer had been up too close to wall and cx advised Home Depot installed. Unit just needed pulled away from wall to give vent open access for heat and moisture to escape. All ckd ok.
Charles S.
KITCHEN WHIRLPOOL WDF330PAHS0 W11025157 pump and motorW11087226 control Installed parts and power good and no leaks. Unit washes good and all power is as designed. Operation is good.
Charles S.
REFRIGERATOR WHIRLPOOL KSRL25FXMS02 Wpw10300023 ice. Maker installed and all ckd ok. Power good and no leaks. Unit cools and freezes as should. Ice. Maker harvested and drew water and all ckd ok. Cx paid Remaining got balance and all is good.
Charles S.
SXS 22' RAM WHIRLPOOL WRS571CIHZ01 Cx stated no water to fridge and no ice. Found valve off to water line. Turned on wAter line and cx replaced filter and all checked ok. Water to door and ice maker harvested as designed. All checked ok. Unit cools and freezes as should.
Charles S.
DRYER MAYTAG MEDC465HW0 W11230569 switch heat. Installed part listed. Unit heats good and operation is as designed. All ckd ok. Power good and all ckd ok.
Charles S.
30" FDBM WHIRLPOOL WRF560SEHZ00 W10844267housingWpw10238100 valveWpw10279866 valve Installed parts listed. Power good and no leaks. Cooling issue and freezing all good. Water to ice maker and dispenser all ckd ok.
Charles S.
WASHER WHIRLPOOL WTW4800XQ2 "W10780048 susp. $76.83Unit rods are weak and needs replaced. Cx paying scall $96.08Cx will call back in if decided to repair. Wants to look into new units. Power good and no leaks, Labor $98.75Scall $90.0pQuote $284.00Cx paid scall"
Charles S.
WASHER MAYTAG MVWB766FW1 W10919352 drawerW11161960 agitatorDrawer rusting. Ordering new drawer. Unit power fine. No leaks. And operation is as designed. Unit needs drawer. Also burr on agitator. Ordering agitator. ; ordrng 1 W10919352 (drawer) and 1 W11161960 (agitator)
Charles S.
WASHER MAYTAG MHW6000XG1 Cx washes some rugs. And backing came off rugs and clogged pump. Cleared drain hose and pump. Tested un8t and all ckd ok. No leaks and unit operates as designed.
Charles S.
WASHER WHIRLPOOL WTW4855HW1 Unit cx stated would not go through cycle completely right. No leaks and power to unit is good. No error codes in diagnostics and reset and calibrated control. Tested unit and all checked ok. Operation is as designed. Also found hot valve turned off. Turned on valve and all checked ok. Operation is as designed.
Charles S.
DISHWASHER WHIRLPOOL GU2475XTVB0 W10518394 heaterW10806705 pump and motorInstalled parts listed. Operation is as designed. No leaks and unit runs as designed. All checked ok.
Charles S.
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 Cx is getting ice stuck in door chute. Both door and bucket has been replaced already. Ic cubes are good and not melting solid together they are fine as cubes should be. But ice keeps getting stuck in chute. Cx highly upset with this issue and I’m calling wpl to determine next step into fixing this issue. Power to unit is good. No leaks. Whirlpool tech Steve.....Explained everything going on and past with unit. after going through various checks with tech on phone ....Tech stated to change out water valve if pressure in home is good and possibly ice maker. And that should fix the issue. WPW10300024 ice makerW11043013 valveWpl trade care team Alicia....called to document findings and advised cx stated wpl should cover this repair and I advised cx that they need to call whirlpool on that issue and speak to them. While on phone with partner team. Rep Alicia issued authorization for parts and labor. Authorization #WK0FM00PL1; ordrng 1 W11043013 (valve) a
Charles S.
WASHER WHIRLPOOL LSQ8520JQ0 Cx stated unit would not spin out correctly. Found screw loose on lid switch. Tightened screw and contact wS good. No leaks and power is good. All ckd ok.
Charles S.
30" FDBM WHIRLPOOL WRF560SEHZ00 WPW10238100 valveWPW10279866 dual valveUni t valve is not allowing water through. Solenoid stuck. Power is good and no leaks. Ordering parts for repair. Unit cooling and freezing as designed. ; ordrng 1 WPW10238100 (valve-inlt) and 1 WPW10279866 (valve-inlt)
Charles S.
WASHER ROPER RTW4516FW1 "Unit wouldn’t start per cx. Cx also stated he thought is was struck by lightning. Cx now has unit plugged into protection block. Ran diagnostics and no error codes present. Recalibrated and reset control. Tested unit several times and no issue came up. Tested and a fill, agitate, drain and spin all check ok. Operation is as designed."
Charles S.
MICROWAVE IKEA IBMS1455DS01 W10892029 UIW10623992 dial controlPower to unit is good. Display is bad and dial control. Techline recommends changing both. Spoke with Ed. Dial control part number not coming up but submitting after talking to management and letting cx know it is back ordered and will call to set up appt when part is available. Unit has 5 yr warranty on unit through ikea. Checked all connections and all good. Ordering parts for repair. ; ordrng 1 W10623992 (DIAL CONTROL) and 1 W10892029 (cntrl-elec)
Charles S.
HORIZON 27" LARG WHIRLPOOL WFW8300SW05 Power to unit is good. Bearings are shot. Needs parts listed for repair.Wpw10165321 basket, Wpw10111158 gasket, W10364247 tub rear , W10277540 tub front
Charles S.
"M/W OTR, PURCHA" IKEA IMH205DS0 Cx didn’t want bulb installed. Wires were loose at control. Reseated all connections and unit operates as designed. Cx going to replace bulb his self and all ckd ok.
Charles S.
RANGE WHIRLPOOL WFG320M0BB2 W10888179 bulb Installed part and operation checked ok. Unit operates as designed. Heats fine and all ckd ok.
Charles S.
DISHWASHER WHIRLPOOL GU2475XTVB0 Power to unit is good. And now element isn’t heating in cycle but only in diagnostics. Also the sump pump is spraying but not as hard as should be. Unit needs sump pump and element.W10806705 sump pump, W10518394 heater; rqstng P&A on 1 W10518394 (heater) and 1 W10806705 (pump&motor)
Charles S.
REFRIG SAMSUNG RF260BEAESG Unint not cooling and compressor is scolding hot.. called Samsung and parts are not available.
Charles S.
WASHER MAYTAG MVWC465HW2 Cx complaint was sounded like unit was rubbing when washing jeans. Bunt other loads was sounding fine. Tested unit and checked pulley assy. All ckd ok. Load was just to heavy and cx advised they understanding that. Ran diagnostics and no error codes. Drain spin works fine. Operation of unit checks ok. Advised cx to advise heavy over sized loads. Reset and recalibrated control. All checked ok.
Charles S.
FRIDGE WHIRLPOOL ED5SHAXMQ10 Cx stated that fridge condensates then leaks onto floor and out dispenser. Then once resets board it all goes back to normal and leaks stop. Uni t evap is not frosted over badly. All ckd ok. Door seals check ok. Turning unit off and on unit hesitates to start at times. Also light off control is fading in and out. Calling techline. Tech line rep david... Needs thermostat.believes thermostat is getting flakey and cutting in and out. WP2198202 thermostat ; ordrng 1 WP2198202 (thermostat)
Charles S.
RANGE WHIRLPOOL WFE320M0ES1 "W11122555 controlInstalled part listed and checked operation. All,checked as designed to operate. Unit heats operation is as designed. Power good and ckd ok."
Charles S.
WASHER WHIRLPOOL WFW8540FW1 Cx complaint is unit just flashes code and won’t drain. Started unit and it drains slowly. Got behind unit and cleaned out drain pump housing. Tested unit and all ckd ok. Also fixed shock under tub assy. Operation is as designed.
Charles S.
DISHDRAWER WHIRLPOOL MDB8959SFZ4 Wpw10327455 spray arm Installed part and checked operation. All ckd ok. Unit works as designed.
Charles S.
WASHER WHIRLPOOL WFW97HEDU0 Cx complaint is detergent not going into unit. Detergent not exiting dispenser. Washer also staying turned on at end of cycle and requiring to push button to turn off. Also accumulates mold at end of wash. Explained to cx that these models will accumulate mold if not whipped down. And best to leave door cracked open. Also explained to cx that done light will remain on till door opens or cx does indeed push cancel button. As for detergent dispenser. I took it apart and cleaned it. Dispenser was caked with build up and hardened detergent at port hole in back where detergent gets released. put unit into diagnostics and no error codes were present. Tested unit and detergent did release into washer. Operation appears to be working as designed. Everything and operation check ok. Cx stated they believed they updated their warranty on unit and I am calling whirlpool to verify. If cx is mistaken they are happy to pay scall. Whirlpool partner team. Rep...Jennifer. re
Charles S.
72" BM KITCHENAID KRFC302EPA02 Cx compliant. Ice maker worked first week and then just stopped. Ice maker does currently have ice. Power is good to unit and no leaks. Put ice maker into harvest mode and ice maker and ice maker harvested fine. Dropped ice and water was dispensed into ice maker. All checks check ok. Operation is as designed.