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Arthur H.


Local Reviews
for Arthur

Rated 4.7 out of 5 stars based on 31 customer reviews

Map of Cincinnati, OH

service needs work




repairman came the first time an said he needed to order the part( it was a drain hose) which surprised me that he did not have. when I asked him if he could take his small vacuum an suck it out he said yes, I can do it. the next appointment wasn't for 2 weeks. his reason for takeing my suggestion was that he did not get home till 8pm the night before and had 4 more customers that day. if I have too get it repaired again it will be someone else. forgot he also forgot to turn the water back on.


Response from A to Z Appliance Service:

Sorry we did not deliver 5 star service for you. We strive to be a company that can deliver a great service experience to every customer. I appreciate you leaving this review so that we can use it for training and get closer to delivering 5 star service to every customer. Thanks


Map of Cincinnati, OH

Slight frustration




This service trip was good and quick. First 2 were long and didn't solve problem. Was without dishwasher for a month.


Map of Cincinnati, OH

Great service expertise




Arthur serviced our refrigerator expeditiously and skillfully. He was also courteous and friendly. I appreciate that A-Z sends an email the day before and the morning of service to indicate the order of service appointments for the window of time the service technician will arrive.


Response from A to Z Appliance Service:

Thank you very much for this review. We really appreciate it. Our goal is to make the service experience as pleasant as possible for our customers


Map of Arlington Heights, OH

Problem not fixed




They have been to my house three times now without fixing one of the main problems


Response from A to Z Appliance Service:

Sorry unit is still not working. Looks like we have followed the manufacturers recommendations and will gladly come out and call them from the house again.


Map of Cincinnati, OH

JennAir Range





Response from A to Z Appliance Service:

Thank you


Map of Cincinnati, OH

Great service




Answered questions about freezer


Response from A to Z Appliance Service:

Thank you for this review.


Map of Cincinnati, OH

Professional




No issues at all


Map of Cincinnati, OH

Repair





Response from A to Z Appliance Service:

Thank you for the review


Map of Cincinnati, OH

good




He was on time both times


Response from A to Z Appliance Service:

Thank you for this review


Map of Cincinnati, OH

Bob




Service man was on time, friendly and did a great job.


Response from A to Z Appliance Service:

Thank you for the review. We appreciate it.


Excellent technician! Good service company!




Our refrigerator hadn't been working right because of faulty installation at the time of purchase. Arthur the A to Z tech diagnosed problem and we believe fixed it.


Response from A to Z Appliance Service:

Thank you for taking the time to leave this review


Great service, quick, fixed within the warrantee period.





Response from A to Z Appliance Service:

Thank you very much for the review.


Mel




Very professional service.


Response from A to Z Appliance Service:

Thank you very much for the review


Jerry




Arthur did an excellent job finding our leak, ordering the correct parts and making the repair. Great job!


Response from A to Z Appliance Service:

Thank you for the review


Jacki




Arthur is a wonderful technician. He is knowledgeable and flexible. He is professional and wants to complete his repairs to meet his customer's satisfaction. I would ask for Arthur if I have another repair problem.


Response from A to Z Appliance Service:

Thank you for the review. We appreciate you taking the time to leave it.


Arthur was an excellent technician.




The store did not load a part that I had requested, so they will need to return to complete the work.


Response from A to Z Appliance Service:

Thank you for the review. We appreciate it.


Dave





Response from A to Z Appliance Service:

Thank you


Prompt, courteous, excellent service!




Service technician was wonderful. He took the time to explain the repair and do it right. Nice guy who was interested in making a quality repair.


Response from A to Z Appliance Service:

Thank you for the review


Excellent service and quick response





Response from A to Z Appliance Service:

thanks


Tom




Arthur was great,see it this works!


Response from A to Z Appliance Service:

Thank you


Great service





Response from A to Z Appliance Service:

Thank you for the review


Great Service




Technician was knowledgeable and friendly. He serviced my appliance and informed me what the problem was and how it was fixed.


Response from A to Z Appliance Service:

Thank you for the review


Great Service!




Arthur was very knowledgeable about our appliance and very helpful with our questions. He worked quickly and was very conscientious about time. Was always within the time he was scheduled to be at our home.


Response from A to Z Appliance Service:

Thank you for the review. We really appreciate it.


Charles





Response from A to Z Appliance Service:

Thank you for the 5 star review


Dishwasher repair and advice.




Arthur was a great help. He persuaded us to purchase a new dishwasher. He was upfront and honest. Your don't have that quality in many people these days. He told me what was wrong, gave options and remedied the problem.


Response from A to Z Appliance Service:

Thank you very much for the review


Arthur H.

Arthur H.

Jenn-Air bella JFFCC72EFS02 On arrival customer says refrigerator doors are uneven and the delivery People from custom distributors would not do it for her . Just made excuses Why they couldn’t do it . I used Allen wrench and a level to adjust right side Door even with left side door . Used level to level refrigerator up front to back so doors close easy . Customer now happy with all adjustments.Called tech line spoke with Scott to be sure that eft side door was not adjustable.Took one picture of model and serial Customer has authorization number for service today .; Job Cmpltd

Near Teakwood Ave, Cincinnati, OH 45224
Arthur H.

Arthur H.

Whirlpool oven WOS92EC0AB On arrival range still blowing breaker . Range now unhooked from power . Called tech line spoke with David . Traced red wire to the back of range Where I found red wire had come loose from thermostat and welded Itself to the back of unit .see picture. Repaired wire and reassembled everything. Reinstalled range in cabinets and tested bake cycles. All operations are now working properly. ; Job Cmpltd

Near Apache Cir, Cincinnati, OH 45243
Arthur H.

Arthur H.

Whirlpool refrigerator ED5FHEXNL00 On arrival customer says flapper or ice door will not stay shut . After Inspection the ear that holds flapper door pin in place is broke. See picture. Gave customer Quote for repair of all and she said she would Discuss with landlord . Ice door kit. W10823377 $97.17Repair kit WPL8201756 $111.91 Labor 72.45Customer paid $96.30 by credit card today ; Cllctd $96.30 CC Ref # 0027, Job Cmpltd

Near Monteith Ave, Cincinnati, OH 45208
Arthur H.

Arthur H.

Whirlpool dishwasher WDF520PADM7 On arrival customer says dishwasher still leaking. Installed two new spray arms . Upper and lower. Test ran dishwasher and it Is still leaking . Removed outer door to check the inner door and Found both hinges left and right were bent holding door out from sealing Against inner door . Used pliers to bend hinges back straight and reassembled The door and test ran. No leaks found now. Complaint date was 9/27/18 Unit still under warranty at that time ; Job Cmpltd

Near Norwood Ave, Cincinnati, OH 45212
Arthur H.

Arthur H.

Kitchen Aid dishwasher KDFE104DSS5 Installed new drain hose and cleaned drain hose to the disposer . The drain hose from the dishwasher goes to an air break then a piece of black hose goes from Air break to disposal. This black hose is also clogged and needs replaced Also . This is customers issue . He said he would have it replaced. ; Job Cmpltd

Near Delaware Ave, Cincinnati, OH 45236
Arthur H.

Arthur H.

Kitchen Aid freezer KRFC704FPS On arrival customer said she could not get ice bucket from door . Used steamer To remove ice bucket from door . Cleaned out bucket so auger could dispense Ice . Ran diagnostics test on defrost . Ice fan in freezer making ticking sound From build up . Ran test 91 for forced defrost and tested refrigerator fan and the freezer fan and the ice fan .All fans running quietly. ; Job Cmpltd

Near Bentwood Ct, Cincinnati, OH 45241
Arthur H.

Arthur H.

Amana kitchen ADB1400AGW1 On arrival dishwasher not getting any water . Unplugged water valve removed Front panel and unplugged the brown wire connector. Checked for continuity On water valve wires . Wires are good . Removed supply hose from water valve And tested water supply . Water barely trickled out of hose. Supply hose Is a fail safe hose that has closed not allowing any water thru hose. Customer to replace supply hose . Reassembled everything .; Job Cmpltd

Near Leonard Ave, Cincinnati, OH 45217
Arthur H.

Arthur H.

Kitchen Aid oven KEBC247KBL05 job completed

Near Oak Knoll Dr, Cincinnati, OH 45224
Arthur H.

Arthur H.

Maytag dishwasher MDB8959SFZ4 Pulled dishwasher from cabinet and installed left and right upper rack slidesAll upper rack operations are now working properly again. ; Job Cmpltd

Near Huntergreen Dr, Cincinnati, OH 45251
Arthur H.

Arthur H.

Kitchen Aid freezer KFIS25XVMS00 Installed new start relay and capacitor. Refrigerator running and cooling With correct parts installed. All operations are good . ; Job Cmpltd

Near Jessicas Oak Ct, Cincinnati, OH 45248
Arthur H.

Arthur H.

Jenn-Air range JGRP536WP00 On arrival we have major job with second tech . Dissembled the whole range Sides off top off to get ventilation system out . Replaced fan and reassembled The range . All checks good . Bake is working and not throwing code . Charges were Tier four labor $140.00 Second tech. 50.00 Part. $126 .41 Total was $338.56 on credit card Customer paid service call on first trip ; Cllctd $338.56 CC Ref # 7201, Job Cmpltd

Near View Pl Dr, Cincinnati, OH 45224
Arthur H.

Arthur H.

Kitchen Aid refrigerator KBRS22KWMS5 On arrival customer says refrigerator not cooling . Freezer evaporator froze up Solid . Used steamer to defrost evaporator. See picture. Installed new Defrost control.Customer paid in full by check $347.38All refrigerator operations are now working properly ; Job Cmpltd

Near Pocahontas Ave, Cincinnati, OH 45227
Arthur H.

Arthur H.

Whirlpool washer WTW8500DC1 On arrival customer says washer smells . But it is not smelling today . Went to Use and care guide in service matters and let her read what to do for odors In her washer . Explained about the use of afresh and bleach . Ran diagnostics test and retrieved all error codes and went over each one of them with her . Customer paid service call fee by credit card $96.30Took one picture of model and serial ; Cllctd $96.30 CC Ref # 2257, Job Cmpltd

Near Thornbird Dr, Cincinnati, OH 45230
Arthur H.

Arthur H.

Whirlpool oven WFG770H0FZ0 Called tech line spoke with Chris . His thoughts were to rotate food 180 degrees Half way thru cooking time . Use the convection fan to distribute the air more Evenly . Went thru all diagnostics testing and all are good . There are no Fault codes in the control. Oven heats correctly both sides of bar are lighting. I find no issues with this oven .Took one picture of model and serial Customer is upset with whirlpool she has three other appliances she is unhappy with. I told her she owes me a service call if I didn’t find anything wrong with Range and she said she wasn’t paying anything that she has a year warranty.I tried to explain the warranty. She will be calling the office.; Job Cmpltd

Near Riddle View Ln, Cincinnati, OH 45220
Arthur H.

Arthur H.

Kitchen Aid oven KODC304ESS00 On arrival installed new thermostats for top and bottom ovens . Both ovens are working properly on departure. Advised customer to not use both self cleaning cycles at the same time .; Job Cmpltd

Near Sweetwater Dr, Cincinnati, OH 45215
Arthur H.

Arthur H.

Whirlpool dishwasher WDT730PAHZ0 Installed new drain hose on end of existing hose made a loop as high as top Of dishwasher and secured it to side of cabinet with zip ties and two screws With the permission of customer. Test drain and all operations are working Properly.Took two pictures of loop in drain hose.; Job Cmpltd

Near Elbrook Ave, Cincinnati, OH 45237
Arthur H.

Arthur H.

Whirlpool refrigerator WRF757SDEM00 On arrival fresh food evaporator froze up . Removed cover and defrosted .Thermistor is rusted and looks tarnished. Need wiring harness with thermistors and control board Housing or cover needs replaced corners are broke off and screws are missing Return on the 17th to install Took one picture of model and serial ; ordrng 1 W10277799 (harns-wire) and 1 W10501260 (cover-evap) and 1 W10751278 (CONTROL ELEC ), schdld next appmnt for 10/17 WED

Near Maple St, Cincinnati, OH 45216
Arthur H.

Arthur H.

Whirlpool refrigerator WRF993FIFM00 Refrigerator not cooling is customer complaint. Refrigerator not plugged in On arrival. Sears services was there last week she said . They did something Then left and refrigerator was left not running . I plugged refrigerator in and compressor is not running.. Went to diagnostics and test 38 and compressor Will run in diagnostics but then it stopped. Called tech line and spoke withJustin and was cut off before we were finished. Ordering control board and a Compressor start investor.; ordrng 1 10873533 (COMPRESSOR START) and 1 WPW11169503 ( CONTROL ELEC ), schdld next appmnt for 10/17 WED

Near Northampton Dr, Cincinnati, OH 45237
Arthur H.

Arthur H.

Whirlpool washer WTW8540BW Phone number 513 542-1100 is no good please remove The bearings are bad in this machine. I tried to remove inner tub . I got wash Plate off but cannot inner tub off shaft . Filled with water and put in spin And still cannot get tub off shaft . Need inner tub Outer tub with shaft assembly WashplateFilter cover and two screws and a second techTook one picture of model and serial Customer needs afternoon appointment ; ordrng 2 8533928 (screw)s and 1 W10222008 (filter) and 1 W10381077 (tub-outer) and 1 W10549509 (basket), schdld next appmnt for 10/18 THU

Near Cartwheel Terrace, Cincinnati, OH 45251
Arthur H.

Arthur H.

Whirlpool ice maker KFCO22EVBL5 Installed one new ice maker . Cycled and filled . Reassembled all freezer Shelving and baskets. All ice maker operations are now working properly.; Job Cmpltd

Near S Troy Ave, Cincinnati, OH 45246
Arthur H.

Arthur H.

Whirlpool laundry MVWB766FW1 Installed new inlet water valve . Washer now letting cold water in properly. Ran calibration test and manual test so all cycles are now working. ; Job Cmpltd

Near Fleming Rd, Cincinnati, OH 45215
Arthur H.

Arthur H.

Whirlpool laundry WTW7500GW0 On arrival customer says washer doesn’t do final spin in bulky cycle . Went to diagnostics and ran manual test . Washer did all functions For me . Washer had no error codes in it . Washer won’t do spin In regular cycle . Need one new control Part# WPW11130238DAP has in stock Return on the 12th to installTook one picture of model and serial and one of receipt ; ordrng 1 WPW11130238 (ELECTRONIC CONTROL), schdld next appmnt for 10/12 FRI

Near Horning Dr, Fairfield, OH 45014
Arthur H.

Arthur H.

Maytag refrigerator MFC2062FEZ01 Customer says air damper in the refrigerator is making load noise when Making adjustments . Need one new damper . Part #WPW10594329DAP has in stockReturn on the 10th to installMade checks on fan in freezer and the compressor and condenser fan .All other fans and compressor are running smooth and quiet .No other noises. Found at this time ; ordrng 1 WPW10594329 (control), schdld next appmnt for 10/10 WED

Near Bradnor Pl, Cincinnati, OH 45218
Arthur H.

Arthur H.

GE oven JGB3000ER4BB Oven in this unit has control issue . Set temp to 350 and temp went over 500 Gave Quote for control and sensor . Range control. Customer will pay service call fee today $96.30 by checkShe wants to discuss repair with husband; Cllctd $96.30 Check # 1164, Job Cmpltd

Near E Farm Acres Dr, Cincinnati, OH 45237
Arthur H.

Arthur H.

Kitchen Aid refrigerator KRFC300ESS01 Customer has temp issue in refrigerator . Water filter is freezing and she has temp set at 44 degrees in the refrigerator .Called tech line spoke with Butch and troubleshot refrigerator . Checked both Thermistors and they checked good . He said replace control board .Part number W10317076DAP has in stock Return on the 9th to install Customer request afternoon appointment ; ordrng 1 WPW10317076 (cntrl-elec), schdld next appmnt for 10/9 TUE

Near Cleneay Ave, Cincinnati, OH 45212
Arthur H.

Arthur H.

Whirlpool washer WTW6500WW1 On arrival washer is giving error code F-70 overload with nothing in it . F-83 lid lock . Checked the rotor stator assembly all checks good. Tried to remove inner tub but cannot get apart . Washer needs tub and drive Shaft assembly W10193886 $462.24. Basket Assembly W10296143 $592.52 And a wash plate W10286241 $110.11American home shield coverage Machine just needs replaced Inner tub will not come out can not brake loose ; ordrng 1 W10141017 (impeller) and 1 W10193886 (tub outer) and 1 W10296143 (basket)

Near Peachtree Ct, Cincinnati, OH 45231
Arthur H.

Arthur H.

Whirlpool washer WTW6200SW Installed new motor and machine control . Ran diagnostics auto test . Machine passed all testing. Washer now working in all cycles ; Job Cmpltd

Near Walts Way, Cincinnati, OH 45247
Arthur H.

Arthur H.

Kitchen Aid range KFEG500EWH2 Installed new trim vent on oven door . Reassembled handle on new trim on the Door .All door operations are now working properly .; Job Cmpltd

Near Parkwalk Dr, Cincinnati, OH 45239
Arthur H.

Arthur H.

Whirlpool washer CAE2745FQ0 On arrival customer says washer leaking . Went to diagnostics and ran auto test Machine pumped out and did not leak . Then I ran normal cycle and let fill And machine did not leak . When machine went to rinse it leaked . Machine was Unlevel and when it went to spin and rinse it would leak . Leveled machine up And test ran all operations are now working properly .Took one picture of model and serial and one of receipt ; Job Cmpltd

Near Marlowe Ave, Cincinnati, OH 45224
Arthur H.

Arthur H.

Whirlpool dryer WED4815EW On arrival customer says dryer is not heating and the timer is not advancing. Checked power and voltage is correct. Need one dryer timer . Part number W10185982Return on October 5 2018 Took one picture of model and serial and one of receipt ; ordrng 1 W10185982 (timer), schdld next appmnt for 10/5 FRI

Near Brigade Ct, Cincinnati, OH 45239
Arthur H.

Arthur H.

Maytag refrigerator MFI2569VEB3 On arrival customer says refrigerator leaking water . Freezer evaporator drain Froze over . Cleared drain with steamer and checked for debris in drain . All operations are now working properly. Gave customer 10% senior citizens discount on service call Customer paid 137.76 by check; Cllctd $137.76 Check # 7346, Job Cmpltd

Near Gapstow Bridge, Cincinnati, OH 45231
Arthur H.

Arthur H.

Maytag dryer MEDB835DW4 On arrival customer says dryer not drying. Dryer not starting. Went to diagnostics and got two codes. F4-E4 restriction in vent pipe. F4-E3 line voltage Checked power to machine and had 118 volts to each side . I removed vent pipe And found that it was full of water . .Removed vent pipe and ran dryer . Unit Starts every time for me and is heating correctly without pipe attached. Called tech line and spoke with Leon and documented everything I found . Customer not happy with dryer and wants it replaced . Advised she must call Customer service to document her frustration.I cleared vent pipe and cut about two foot off and used one vent collar to secure To back of dryer . Advised customer to clean and cover her vent pipe that exits Out the roof.; used 1 W10344699 (4” VENT PIPE CLAMP) from stock, Job Cmpltd

Near Lakepark Dr, Cincinnati, OH 45231
Arthur H.

Arthur H.

Kitchen Aid refrigerator KRFF507ESS01 Sent automated call on way . Arrived and rang door bell . No one answered . Then a lady said hello thru her Ring door bell . I told her who I was and she said her husband should be home .After @ few minutes husband shows up . I replaced all three doors Drink dispenser and ice bucket door and bucket . All operations are working on departure ; Job Cmpltd

Near W 15th St, Cincinnati, OH 45202
Arthur H.

Arthur H.

Kitchen Aid freezer KRFC704FPS On arrival customer has fan rubbing in the freezer . Disassembled the freezer And found small amount of ice in the fan housing . Used steamer to melt The ice in the freezer . Used one small spacer on freezer door to help door Seal tighter .; used 1 WPW10221048 (SPACER) from stock, Job Cmpltd

Near Bentwood Ct, Cincinnati, OH 45241
Arthur H.

Arthur H.

Amana Laundry NTW4516FW0 On arrival installed new control got washer to go into diagnostics. Ran auto test Washer was making a clicking noise when it tried to agitate. Replaced the Actuator and washer now shifts from wash to spin and spin to wash correctly. All washer operations are working properly.; used 1 W10913953 (ACTUATOR) from stock, Job Cmpltd

Near Sovereign Dr, Cincinnati, OH 45251
Arthur H.

Arthur H.

Whirlpool kitchen WDT730PAHZ0 On arrival dishwasher door hitting side of cabinet . Adjusted the feet and leveledUnit the best I could . Customer has a bad floor that slopes away and runs down Hill . The hole home is built on a hill . Everything leans .Door closing properly now Took one picture of model and serial and one of receipt ; Job Cmpltd

Near Delta Ave, Cincinnati, OH 45226
Arthur H.

Arthur H.

Whirlpool dryer WED4815EW1 On arrival customer says dryer not heating. I ran dryer and it was heating on the time cycle . Moved timer to no heat and fluff setting and dryer was still heating . Removed the back and the heating element. Element is grounding to housing . Replaced heating element with new one . Test ran on fluff no heat and dryer is now heating correctly. Took one picture of model and serial and one of receipt ; used 1 279838 (ELEMENT,HEATER) from stock, Job Cmpltd

Near Knollridge Ln, Cincinnati, OH 45231
Arthur H.

Arthur H.

Whirlpool refrigerator WRS342F1AW00 Customer says ice dispenser not working. At arrival ice chips are clogging The bucket . Used steamer to clear all ice from under bucket and freezer door . Tested dispenser and all functions are working properly now.Took one picture of model and serial Customer paid $147.39 by credit card ; Cllctd $147.39 CC Ref # 0240, Job Cmpltd

Near Fieldcrest Ct, Cincinnati, OH 45231
Arthur H.

Arthur H.

Maytag dishwasher MDB7749SBB3 On arrival customer says dishwasher will not drain . I did a cancel drain and unit Drain pump came on . I removed the drain hose from disposal and did cancel Drain again and unit pumped out into a bucket . The plug had not been removed from the disposal. I removed plug and unit is now pumping the water out Customer paid service call and 25.00 for small job no parts. Total $123.05 by check Took one picture of model and serial ; Cllctd $123.05 Check # 2059, Job Cmpltd

Near Virescent Ct, Cincinnati, OH 45224
Arthur H.

Arthur H.

Kitchen Aid refrigerator KSC24C8EYY02 Sent automated call on way. Knocked and rang door bell in the front . Knocked on back door two different times . Took pictures of front and back door Called 344-0842 no one answered Departed 8:48am Came back at 10:00 am customer says freezer is not freezing ice cream or popsicles . I removed back and found compressor and dryer have been replaced.See photo of dryer. Looked for leak with light and glasses . Nothing found . Unit A little low on Freon . Evacuated the system and pulled vacuum and recharged. Recharged with correct amount of Freon 5.3 oz ask customer to monitor temps ; Job Cmpltd

Near Hillcrest Rd, Cincinnati, OH 45224