Our A to Z service Rep. was very friendly and knowledgeable regarding the repairs needed on our Maytag refrigerator. However we had to wait several weeks for the repair. When he arrived the first time he discovered the wrong part was in the box. (Maybe boxes should be opened to make sure the correct part was packed before leaving the shop.) He gave us the day he could return with the right part, but A to Z gave that date to another customer, and we were given a later date, and had to wait an additional 1-2 weeks for our repair. A few days after the repair was made we had a question for Terry about a loud noise coming from the compressor, and called A to Z twice, asking Terry to call us. They said after both calls they would have Terry call us, but we never received a callback.