"Checked incoming voltage, unit is getting 240 volts, checked element, found element reading open, replaced element, tested unit, unit is heating, checks ok."

"Found unit is still presenting identical symptoms as before, rough noise and unit shuts down ~3 seconds after starting. Unit requires second tech to access for diagnosis. Called techline and spoke to Nate, said WP attempted to contact customer but was unable to contact customer. WP said they are offering exchange for unit but customer needs to contact customer support to arrange exchange."

"Arrived at home, and was informed by customer they had someone come out to fix unit this morning, and did not need any service."

"Installed fan and control, unit was still having issue, called techline, techline is sending information to whirlpools engineering division so they can make final determination on unit, the person I spoke to said they will be reaching out to us or the customer regarding unit, depending on what determination they come to, advised customer that she should hear from us or whirlpool in the next few days. SR7735617420"

Tech was assigned as a helper;