"Customer stated some rivets went through unit and a month later it began to leak. Found unit leaking from crack in drain pump, picked up and replaced pump and tested unit, no leaks, checks ok.; pckd up 1 W11396717 (Pump)"

"Ran unit through recalibration of main electronic control found that control panel was operating correctly but buttons were not being actuated. Instructed customer on use and operation of unit recommended a fresh cleaning tablets periodically for proper performance and function units filling, washing, draining and spinning. All checks are now good customer to observe; used 1 W10135699 (Affresh) from stock"

"Customer stated unit not draining, on arrival confirmed unit ended last cycle with tub full. Tested drain and motor hummed but nothing came out, checked hose assembly and then upon testing drain again pump began to work, drained unit 3 separate times with no issues. Determined pump may be overheating or just intermittently locking up, advised it needs replaced. Quoted repair and customer to replace unit.Pump A00126401 $97.17 Labor $153.00"

"Found convection fan won't work. Fan ohms good and gets 120 to ground but not to neutral, determined neutral has been lost. Found neutral wire did not get seated correctly down the line, connected in place properly and tested unit, checks ok.; used 1 W11390781 (Ziptie) from stock"

Unit had loose wire to heating element preventing consistent operation of element and defrosting. Manually defrosted and secured wiring harness confirmed proper operation in diagnostics. All other checks are good; used 1 W11390781 (Tie) from stock