"Replaced grid cutter and drain pump and tested unit, unit made ice properly and cut on the grid, customer to monitor. Unit checks ok."

"Replaced left door, user interface, and shelf, door is opening and closing properly, no damage found to door, customer to observe, checks okay."

"Customer stated unit was not making ice, tested unit and found ice forming on plate properly but wire grid cutter has a broken wire and needs replaced, also found in test mode, all thermistors check ok, recirculation pump checks ok, but drain pump not turning on, drain pump needs replaced as well.; ordrng 1 W10919199 (Grid cutter) and 1 W11542868 (Reservoir drain pump)"

Check the machine over customers still complaining of the unit not cooling upon inspection found Frost buildup on the refrigerator evaporator call Bosch tech support spoke with Tom with the tests in the unit was determined after letting him know what parts have been replaced already that it was a broken wire in the defrost cycle circuit instructed the customer of saying

Check the refrigerator over found the unit not filling properly and the ice maker due to deformed fill tube in the door this also has sprayed over inside the refrigerator and swelled the wooden Shelf that needs to be replaced; ordrng 1 W11610996 (Door LH) and 1 W11574767 (Ui) and 1 W11563404 (Shelf)